Installation and Programming
Manual
EAR 2000 – 4K
Release 1
Version 3
June 2011
EAR 2000 – 4K
Installation and Programming Manual
NOTICE
This publication refers to the EAR 2000, Release 3.
Additional copies of this manual may be obtained from ITS Telecom Reproduction of this
manual or parts thereof without written permission from ITS is strictly prohibited.
ITS Telecom reserves the right to modify the hardware and software described in the
manual without prior notice. However, changes made to the hardware or software
described does not necessarily render this publication invalid.
WARRANTY
In the event that the product proves to be defective in workmanship or materials within a
period of one year from date of shipment, ITS Telecom shall repair or replace the product
at its discretion. Transportation will be the responsibility of the dealer/distributor.
Under no circumstances shall ITS Telecom be liable for consequential or special
damages, loss of revenue or user/dealer expenses arising out of or in connection with
the use or performance of the product, whether based on contract, tort, or any other
legal agreement.
The following shall void the above warranty: malfunctions resulting from fire, accident,
neglect, abuse, or acts of God; use of improper electrical power; or repair of, tampering
with or alteration of the product by anyone other than ITS authorized personnel.
TABLE OF CONTENTS
1. INTRODUCTION ............................................................................................... 1-1
SECTION I
EAR 2000-4K INSTALLATION AND PROGRAMMING
2. OVERVIEW OF EAR 2000-4K ......................................................................... 2-1
2.1 Features and Services .......................................................................................... 2-1
3. DESCRIPTION AND INSTALLATION ............................................................ 3-1
3.1 Physical Description ............................................................................................ 3-1
3.1.1 Bottom Panel ....................................................................................................... 3-1
3.1.2 Front Panel .......................................................................................................... 3-2
3.2 Installation ........................................................................................................... 3-3
3.2.1 Installing the EAR 2000-4K ................................................................................ 3-3
4. DTMF PROGRAMMING................................................................................... 4-1
4.1 Entering and Exiting the Programming Mode ..................................................... 4-1
4.2 DTMF Programming Commands ........................................................................ 4-2
4.2.1 Script Messages ................................................................................................... 4-2
4.2.2 PBX Parameters .................................................................................................. 4-4
EAR 2000-4K Installation and Programming Manual i
Table of Contents
4.2.3 Menus Handling ................................................................................................. 4-6
4.2.5 Advanced Features ........................................................................................... 4-10
5. CHANGING THE OPENING GREETING ....................................................... 5-1
6. PROGRAMMING EXAMPLE .......................................................................... 6-1
APPENDIX A EAR-2000 4K SPECIFICATIONS ....................................................... A-1
ii EAR 2000-4K Installation and Programming Manual
1. INTRODUCTION
The EAR 2000 – 4K is a standalone Automated Attendant system. System is
developed by ITS, a leader in the field of voice processing systems and PBX
peripheral products. The EAR 2000-4K incorporate state of the art technology,
including DSP, flash memory and SMT production.
This guide provides installation and programming instructions for the
EAR 2000-4K.
EAR 2000-4K Installation and Programming Manual 1-1
2. OVERVIEW OF EAR 2000-4K
The EAR 2000 is a 2-port auto
attendant system. Systems have 9
minutes of recording time.
The EAR 2000-4K can be
integrated with most types of PBX
through the analog ports and
programmed by a touch-tone
telephone.
Figure 2-1. EAR 2000-4K General View
2.1 Features and Services
The EAR 2000-4K’s features includes the following features:
Opening Greetings: Day, Night, Holiday.
Call Transfer
The system administrator can program the EAR 2000-4K to transfer the calls
to extensions in Non-Supervised mode. The EAR 2000-4K transfers the call
immediately without verifying the status of the extension.
EAR – 2000 – 4K Installation and Programming Manual 2-1
Overview of EAR 2000-4K
Up to 9 minutes of recording time.
High quality recording.
Non-volatile memory (Flash memory).
Adjustable flash time.
Remote programming and recording.
Simple operation and maintenance.
2-2 EAR – 2000 – 4K Installation and Programming Manual
3. DESCRIPTION AND INSTALLATION
3.1 Physical Description
The functional components of the EAR 2000-4k are located in its right side panel.
The LEDs are located on the front panel. The back panel has two indented holes
for wall mounting.
3.1.1 Connections Panel
Figure 3-1. EAR 2000-4K Connections Panel
EAR – 2000 – 4K Installation and Programming Manual 3-1
Description and installation
1.
Power Supply Connector
Connects the EAR 2000 -4K to the external power
supply
2.
9-Pin serial socket
Reserved, Not in use
3.
1/2 RJ-11 Sockets
Connects the EAR 2000-4K to PBX extensions
Figure 3-2. LEDs on
the Front Panel
STATUS
DAY
NIGHT
HOLIDAY
Day Mode
On
Off
Off
Night Mode
Off
On
Off
Holiday Mode
Off
Off
On
System Error1
Off
Flashing
Off
System Error1
Flashing
Flashing
Flashing
1
Please contact your local dealer.
The following description corresponds to the labels in Figure 3-1.
3.1.2 Front Panel
The following figure and table describe the function of the three LEDS on the front
panel.
3-2 EAR – 2000 – 4K Installation and Programming Manual
Description and installation
3.2 Installation
The EAR 2000-4K is delivered completely assembled. It is designed for mounting
on a wall, close to the PBX.
3.2.1 Installing the EAR 2000-4K
To install the EAR 2000-4K:
1. Mount the unit on a wall close to the PBX cabinet. Use the drill template to
place the two screws.
2. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets on
the bottom panel of the EAR 2000-4K. Connect the other end of the cables to
one analog telephone line on the Main Distribution Frame (MDF) of the PBX
(see Figure 3-3).
EAR – 2000 – 4K Installation and Programming Manual 3-3
Description and installation
Figure 3-3. Analog Line Connections
3. On the bottom panel of the EAR 2000-4K, plug the 9VDC adapter jack into
the power supply connector.
4. Plug the 9VDC adapter into the main power supply outlet to turn the
EAR 2000-4K on. The LEDs on the front panel blink one after another and
then the LED indicating the status of the EAR 2000-4K turns on.
5. Call each EAR 2000-4K line from any extension and verify the replay.
6. Program the EAR 2000-4K according to your PBX type and required
applications (see Chapter 4).
3-4 EAR – 2000 – 4K Installation and Programming Manual
Figure 3-4. System Installation
Description and installation
EAR – 2000 – 4K Installation and Programming Manual 3-5
4. DTMF PROGRAMMING
The EAR 2000-4K is programmed by telephone using DTMF tones.
For the EAR 2000, both lines can be programmed and recorded using DTMF
tones from one of the lines.
Note: A confirmation tone is heard every time a programming command is
entered.
4.1 Entering and Exiting the Programming Mode
The EAR 2000-4K does not handle calls when in the programming mode.
To enter the programming mode:
1. Call the EAR 2000-4K Ext. from any touch-tone telephone.
2. Wait until the EAR 2000-4K answers and plays the opening greeting or plays
a tone if no menu is recorded. Next, dial *900.
3. Dial the System Administrator’s password (the default password is 1234) to
enter the programming mode.
To exit the programming mode:
Dial *900.
Note: When the programming mode is exited by dialing *900, the
EAR 2000-4K plays the opening greeting. You can then test the changes
made to the system.
EAR – 2000 – 4K Installation and Programming Manual 4-1
DTMF Programming
OPERATION
COMMAND
DEFAULT
Record a script message.
*100 + XX + Beep + Record + #
where
XX = 00; Day greeting
XX = 10; Night greeting
XX = 20; Holiday Mode greeting
XX = 01; Transfer greeting
Play a script message
*101 + XX
where
XX = Script message number (Same
as *100)
Delete a script message
Deletes the message and
returns its parameters to
default values.
*102 + XX
where
XX = Script message number (Same
as *100)
4.2 DTMF Programming Commands
The following tables include the DTMF commands available for the
EAR 2000-4K system.
4.2.1 Script Messages
4-2 EAR – 2000 – 4K Installation and Programming Manual
4.2.2 PBX Parameters
OPERATION
COMMAND
DEFAULT
Number of digits in
extension.
*300 + X
where X = Number of digits in
extension (1-6)
3
Number of rings before
line is answered.
*310 + X + Y
where
X = Line number (1 or 2)
Y = Number of rings (1-9)
Line 1 Y = 1
Line 2 Y = 2
Operator ID digit. When
this digit is dialed during
any script, the caller is
transferred to the operator.
(See also *360).
*330 + X
where
X = Digit to be dialed by caller
(0-9)
0
Operator extension
number
*360 + X + Ext. + #
where
X = 1; Day operator
X = 2; Night + Holiday operators
Ext. = Operator Ext. number
Ext. = 0
Flash Time
*370 + XXX
XXX – A 3 digit number (000-980)
600 ms
DTMF Programming
EAR 2000-4K Installation and Programming Manual 4-3
DTMF Programming
OPERATION
COMMAND
DEFAULT
in steps of 20 ms.
Busy, disconnect and
DTMF on/off time.
*371 + X + YYYY
where
X = 1; Busy off time
X = 2; Busy on time
X = 3; Disconnect off time
X = 4; Disconnect on time
YYYY = Cadence in ms (0100-
3000) in steps of 20ms
0500 ms
0500 ms
0240 ms
0240 ms
PBX Transfer code and
Recall from Busy / No
answer code.
*380 + Code + #
Code– respective DTMF code that
contains up to four digits including
0-9, #, * and A-D.
Special digits
*0 for Ext. *4 for # *7 for C
*1 for Pause *5 for A *8 for D
*2 for Flash *6 for B ** for *
Flash + Ext.
4.2.3 Menus Handling
4-4 EAR – 2000 – 4K Installation and Programming Manual
OPERATION
COMMAND
DEFAULT
Transfer call to an
extension at the end of the
script message or when the
caller dials a digit during a
script playback.
*120 + XX + B + Ext. + #
where
XX = Script message number (Same
as *100)
B = Digit to be dialed by caller or * at
the end of message playback.
Ext = Extension (contains up to six
digits)
Transfer the call to an
operator at the end of the
script message.
Operator Ext. is defined by
command *360
*125 + XX + #
where
XX = Script message number (Same
as *100)
Disconnect the call at the
end of the script message.
*140 + XX + * + #
where
XX = Script message number (Same
as *100)
Direct transfer to an
extension. Enables the user
to directly dial an extension
during playback of a script
*170 + XX + first digit(s) + #
where
XX = Script message number (Same
as *100)
EAR 2000-4K Installation and Programming Manual 4-5
DTMF Programming
DTMF Programming
OPERATION
COMMAND
DEFAULT
message
first digit(s) = First digit(s) of
extension. Up to four different digits
can be entered.
Reset Scripts to default
values. This command does
not delete the recorded
script messages.
*190 + XX + #
where
XX = Script message number (Same
as *100)
Reset value in Script to
default values. This
command does not delete
the recorded script
messages.
*190 + XX + Y + #
where
XX = Script message number (Same
as *100)
Y = Specific digit value to reset in the
script.
OPERATION
COMMAND
DEFAULT
Time for End Of Message
action.
*105 + XX + Y + #
where
XX = Script message number (Same
as *100)
5
4.2.4 Advanced Features
4-6 EAR – 2000 – 4K Installation and Programming Manual
DTMF Programming
OPERATION
COMMAND
DEFAULT
Y = 0-9 (sec)
Disconnection code
*333 + Code + #
where
Code = Disconnection code. Same as
Code table in *221
# # #
Greeting volume level
*369 + X
where
X = Volume level (0-9)
9 is the highest volume level
5
EAR 2000-4K Installation and Programming Manual 4-7
DTMF Programming
OPERATION
COMMAND
DEFAULT
Busy signal cadence setup.
Setup of busy on/off-time
cadence.
*375 + XXXX + #
where
XXXX – Busy extension number.
Setting-up the Busy on/off-time
cadence by dialing the busy extension
number.
Voice and DTMF
sensitivity
*376 + X + Y
X = 1; Voice sensitivity level
X = 2; DTMF sensitivity level
Y = Level (0-9), 9 = Most sensitive
Default: 5
Note: To activate the new selection, a
new call must be initiated
Automatic Gain Control
(AGC(
*377 + X
X = 0 AGC disabled
X = 1 AGC enabled (Default)
Note: To activate the new selection, a
new call must be initiated
DTMF amplitude
*379 + X
X = volume level (3-9), 9 = Loudest
Default: 5
4-8 EAR – 2000 – 4K Installation and Programming Manual
DTMF Programming
OPERATION
COMMAND
DEFAULT
Change system
administrator password.
*600 + * + Old password + New
password + #
Password must include 4 digits. Do
not use the digits * and #. This
password cannot be disabled.
1234
Change operator’s
password. Used by the
operator to change the
opening greeting (Day,
Night, or Holiday).
*601 + * + Old password + New
password + #
Password must include 4 digits. Do
not use the digits * and #.
1234
Resetting the EAR
2000-4k.
Returns to default factory
settings and deletes all
script messages.
*654 + * + XXXX + #
XXXX = System administrator
password.
EAR 2000-4K Installation and Programming Manual 4-9
5. CHANGING THE OPENING GREETING
Changing the opening greeting between Day, Night and Holiday is performed in
following methods:
1. Call one of the EAR 2000-4K extensions and during the opening greeting
dial:
*8 + XXXX + Y
where
XXXX = Operator password (default=1234)
Y = 0 ; Day Mode (default)
Y = 1 ; Night Mode
Y = 2 ; Holiday Mode
Note: Operator password can be skipped if canceled using command *601.
EAR – 2000 – 4K Installation and Programming Manual 5-1
6. PROGRAMMING EXAMPLE
The following paragraphs are examples for EAR 2000-4K configuration. These
examples consider a PBX with a 3 digit extension size, an extension from 400 to
599, and Hook Flash value of 600ms.
Day Opening Greeting (Script 00)
“Welcome to ITS.
If you know the extension number you require, please dial it now.
For Help Desk dial 1. (Ext.440)
For Marketing dial 2. (Ext. 450)
For Management dial 3. (Ext. 460)
For the operator dial 0 or wait on the line.”
Night Opening Greeting (Script 10)
“Welcome to ITS.
If you know the extension number you need, please dial it now.
Our offices are currently close, our working hours are: Monday to Friday 8am5pm.
Thank you and goodbye.”
EAR – 2000 – 4K Installation and Programming Manual 6-1
Programming Example
Command
Meaning
* 900 1234
Enter programming mode
* 300 3
The Ext. numbers are 3 digits long
* 330 0
The digit for operator ID is 0
* 370 600
Hook Flash value is set to 600ms
* 360 1 400 #
In Day mode operator Ext. is 400
* 170 00 4 5 #
Enable direct call when either the digit 4 or 5 is dialed
during script message 00 (Day)
* 120 00 1 440 #
Transfer the call to Ext. 440 when the digit 1 is dialed
during script message 00 (Day)
* 120 00 2 450 #
Transfer the call to Ext. 450 when the digit 2 is dialed
during script message 00 (Day)
* 120 00 3 460 #
Transfer the call to Ext. 460 when the digit 3 is dialed
during script message 00 (Day)
* 125 00 #
At the end of script message 00 transfer call to
operator Ext.
* 170 10 4 5 #
Enable direct call when either the digit 4 or 5 is dialed
during script message 10 (Night)
EAR 2000-4K DTMF Commands
6-2 EAR – 2000 – 4K Installation and Programming Manual
Programming Example
Command
Meaning
* 140 10 * #
At the end of script message 10 (Night) disconnect the
call
EAR 2000-4K Installation and Programming Manual 6-3
APPENDIX A EAR2000-4K TECHNICAL
DC Power Supply
(Input) 220VAC, 50 Hz
(Input) 110VAC, 60 Hz
(Output) 9 VDC/800 mA
Line Voltage
24 to 72 VDC
DC Leakage Current
< 10 A
On-hook Insulation Resistance between
Line Terminal and
the Ground
0 to 100 VDC > 5 M
100 to 200 VDC > 30 K
500 VAC/50 Hz > 20 K
100 VAC/25 Hz > 100 K
Ring Capacitor
0.47 F ± 10%
On-hook Impedance
@ 50 VDC, 40 Vac/25 Hz > 3000
Ring Detect
27 to 100 VAC/16 to 60 Hz
DC Resistance (off-hook)
24 to 66 VDC @ 20 to 100 mA
Impedance (off-hook)
300 to 3400 Hz 500 to 700
Imbalance Ratio
300 to 3400 Hz > 46 db
Return Loss
300 to 3400 Hz > 18 db
Current during Break
< 700 A
DTMF Transmission:
Frequency Tolerance
Frequency Level (High Group)
Frequency Level (Low Group)
+1.5%
-6 to -8 dBm
-8 to -10 dBm
Inter-digit Pause in Tone Dialing
70 to 80 ms
Recording Time
9 Minutes
EAR 2000 4K Installation and Programming Manual A-1
SPECIFICATIONS
Appendix a EAR2000-4k Technical Specifications
B-2 EAR 2000 4K Installation and Programming Manual
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