Its telecom EAR 1000, ADRA 2000, EAR 2000 User Manual

Installation
and
Programming

Manual

EAR 1000 / 2 000

ADRA 1000 / 2000

EAR 1000/2000 and ADRA 1000/2000

Installation and Programming Manual

Version 3 Release 3 February 2004

NOTICE

This publication refers to the EAR 1000/2000 and the ADRA 1000/2000, Release 3.
Additional copies of this manual may be obtained from ITS Telecom Reproduction of this

manual or parts thereof without written permission from ITS is strictly prohibited.
ITS Telecom reserves the right to modify the hardware and software described in the

manual without prior notice. However, changes made to the hardware or software
described does not necessarily render this publication invalid.

WARRANTY

In the event that the product proves to be defective in workmanship or materials within a
period of one year from date of shipment, ITS Telecom shall repair or replace the product
at its discretion. Transportation will be the responsibility of the dealer/distributor.

Under no circumstances shall ITS Telecom be liable for consequential or special
damages, loss of revenue or user/dealer expenses arising out of or in connection with
the use or performance of the product, whether based on contract, tort, or any other
legal agreement.

The following shall void the above warranty: malfunctions resulting from fire, accident,
neglect, abuse, or acts of God; use of improper electrical power; or repair of, tampering
with or alteration of the product by anyone other than ITS authorized personnel.

TABLE OF CONTENTS

1. INTRODUCTION............................................................................................ 1-1

SECTION I
EAR 1000/2000 INSTALLATION AND PROGRAMMING

2. OVERVIEW OF EAR 1000/2000.................................................................... 2-1

2.1 Features and Services....................................................................................... 2-1

3. DESCRIPTION AND INSTALLATION......................................................... 3-1

3.1 Physical Description......................................................................................... 3-1

3.1.1 Bottom Panel.................................................................................................... 3-1

3.1.2 Front Panel....................................................................................................... 3-2

3.2 Installation........................................................................................................ 3-3

3.2.1 Installing the EAR 1000/2000.......................................................................... 3-3

4. DTMF PROGRAMMING............................................................................... 4-1

4.1 Entering and Exiting the Programming Mode.................................................. 4-1

4.2 DTMF Programming Commands..................................................................... 4-2

4.2.1 Script Messages................................................................................................ 4-2

4.2.2 PBX Parameters............................................................................................... 4-4

EAR/ADRA Installation and Programming Manual i

Table of Contents

4.2.3 Menus Handling...............................................................................................4-6

4.2.4 Busy Menu Handling........................................................................................ 4-8

4.2.5 Advanced Features......................................................................................... 4-10

5. CHANGING THE OPENING GREETING..................................................... 5-1

6. PROGRAMMING EXAMPLE........................................................................ 6-1

SECTION II
ADRA 1000/2000 INSTALLATION AND PROGRAMMING

7. OVERVIEW OF ADRA 1000/2000................................................................. 7-1

7.1 Features and Services....................................................................................... 7-1

8. DESCRIPTION AND INSTALLATION......................................................... 8-1

8.1 Physical Description......................................................................................... 8-1

8.1.1 Bottom Panel.................................................................................................... 8-1

8.1.2 Front Panel ....................................................................................................... 8-2

8.2 Installation........................................................................................................ 8-3

8.2.1 Installing the ADRA 1000/2000....................................................................... 8-3

9. DTMF PROGRAMMING................................................................................9-1

9.1 Entering and Exiting the Programming Mode.................................................. 9-1

9.2 DTMF Programming Commands..................................................................... 9-2

ii EAR/ADRA Installation and Programming Manual

Table of Contents

9.2.1 Script Messages................................................................................................ 9-2

9.2.2 PBX Parameters............................................................................................... 9-4

9.2.3 Greeting Handling............................................................................................ 9-6

9.2.4 Busy Menu Handling ....................................................................................... 9-7

9.2.5 Advanced Features........................................................................................... 9-8

10. CHANGING THE OPENING GREETING....................................................10-1

APPENDIX A EAR/ADRA SPECIFICATIONS........................................................A-1

EAR/ADRA Installation and Programming Manual iii

1. INTRODUCTION

The EAR 1000/2000 is a small standalone Automated Attendant system. The
ADRA 1000/2000 is a small, stand alone Voice Announcer System. Both systems
are developed by ITS, a leader in the field of voice processing systems and PBX
peripheral products. The EAR 1000/2000 and ADRA 1000/2000 incorporate state
of the art technology, including DSP, flash memory and SMT production.

This guide provides installation and programming instructions for both the
EAR 1000/2000 and ADRA 1000/2000. See Section I for instructions about
EAR 1000/2000; see Section II for instructions about ADRA 1000/2000.

EAR/ADRA Installation and Programming Manual 1-1

SECTION I:

EAR 1000/2000
Installation and Programming

2. OVERVIEW OF EAR 1000/2000

The EAR 1000 is a 1-port auto
attendant system. The EAR 2000
is a 2-port auto attendant system.
Both systems have 9 minutes of
recording time.

The EAR 1000/2000 can be
integrated with most types of PBX
through the analog ports and
programmed by a touch-tone
telephone.

Figure 2-1. EAR 2000 General View

2.1 Features and Services

The EAR 1000/2000’s features includes the following features:

• Opening Greetings: Day, Night, Holiday for each line.

• Call Transfer

The system administrator can program the EAR 1000/2000 to transfer the
calls to extensions in one of the following modes:

EAR 1000/2000 Installation and Programming Manual 2-1

Overview of EAR 1000/2000

− Non-Supervised. The EAR 1000/2000 transfers the call immediately
without verifying the status of the extension.

− Semi-Supervised. The EAR 1000/2000 checks for a busy signal before
transferring the call to the extension.

− Supervised. The EAR 1000/2000 checks for a busy or answer signal
before transferring the call to the extension.

• Up to 9 minutes of recording time.

• High quality recording.

• Non-volatile memory (Flash memory).

• Adjustable flash time.

• Busy detect using call progress tone or DTMF codes.

• Busy menu play back.

• No answer menu play back.

• Remote programming and recording.

• Simple operation and maintenance.

2-2 EAR 1000/2000 Installation and Programming Manual

3. DESCRIPTION AND INSTALLATION

3.1 Physical Description

The functional components of the EAR 1000/2000 are located in its bottom side
panel. The LEDs are located on the front panel. The back panel has two indented
holes for wall mounting.

3.1.1 Bottom Panel

EAR 2000 Only

Figure 3-1. EAR 1000/2000 Bottom Panel

EAR 1000/2000 Installation and Programming Manual 3-1

9VDC

Line 1
Line 2

Description and installation

The following description corresponds to the labels in Figure 3-1.

1. Power Supply Connector Connects the EAR 1000/2000 to the external
power supply

2. 1/2 RJ-11 Sockets Connects the EAR 1000/2000 to PBX extensions

3.1.2 Front Panel

The following figure and table describe the function of the three LEDS on the front
panel.

- Day

STATUS DAY NIGHT HOLIDAY

Day Mode On Off Off

- Night

Night Mode Off On Off
Holiday Mode Off Off On

- Holiday

Set

System Error
System Error

1

Please contact your local dealer.

1

1

Off Flashing Off

Flashing Flashing Flashing

Figure 3-2. LEDs on

the Front Panel

3-2 EAR 1000/2000 Installation and Programming Manual

Description and installation

3.2 Installation

The EAR 1000/2000 is delivered completely assembled. It is designed for
mounting on a wall, close to the PBX.

3.2.1 Installing the EAR 1000/2000

To install the EAR 1000/2000:

1. Mount the unit on a wall close to the PBX cabinet. Use the drill template to
place the two screws.

2. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets on
the bottom panel of the EAR 1000/2000. Connect the other end of the cables
to one analog telephone line on the Main Distribution Frame (MDF) of the
PBX (see Figure

3-3).

Main Distribution

Frame of the BPX

(EAR 2000 Only)

Line 1

Line 2

EAR 1000/2000

Bottom Panel

4-pin
RJ-11 socket

4-pin
RJ-11 socket

Figure 3-3. Analog Line Connections

EAR 1000/2000 Installation and Programming Manual 3-3

Description and installation

3. On the bottom panel of the EAR 1000/2000, plug the 9VDC adapter jack into
the power supply connector.

4. Plug the 9VDC adapter into the main power supply outlet to turn the
EAR 1000/2000 on. The LEDs on the front panel blink one after another and
then the LED indicating the status of the EAR 1000/2000 turns on.

5. Call each EAR 1000/2000 line from any extension and verify the replay.

6. Program the EAR 1000/2000 according to your PBX type and required
applications (see Chapter 4).

Single Line

Telephones

Central

Office

Figure 3-4. System Installation

3-4 EAR 1000/2000 Installation and Programming Manual

Telephones

PBX

Operator

Console

Digital

1 or 2

voice channels

EAR 1000/2000

4. DTMF PROGRAMMING

The EAR 1000/2000 is programmed by telephone using DTMF tones.
For the EAR 2000, both lines can be programmed and recorded using DTMF

tones from one of the lines.

Note: A confirmation tone is heard every time a programming command is

entered.

4.1 Entering and Exiting the Programming Mode

The EAR 1000/2000 does not handle calls when in the programming mode.

To enter the programming mode:

1. Call the EAR 1000/2000 Ext. from any touch-tone telephone.

2. Wait until the EAR 1000/2000 answers and plays the opening greeting or

plays a tone if no menu is recorded. Next, dial *900.

3. Dial the System Administrator’s password (the default password is 1234) to

enter the programming mode.

To exit the programming mode:

• Dial *900.

Note: When the programming mode is exited by dialing *900, the

EAR 1000/2000 plays the opening greeting. You can then test the
changes made to the system.

EAR 1000/2000 Installation and Programming Manual 4-1

DTMF Programming

4.2 DTMF Programming Commands

The following tables include the DTMF commands available for the
EAR 1000/2000 system.

4.2.1 Script Messages

OPERATION COMMAND DEFAULT

Record a script message.

In the Ear 2000 it is
possible to define whether
to use different greetings
for lines 1 and 2 or to use
the same greetings for these
lines. Refer to command
*112 below.

Play a script message *101 + XX

4-2 EAR 1000/2000 Installation and Programming Manual

*100 + XX + Beep + Record + #
where
XX = 00; Day greeting
XX = 10; Night greeting
XX = 20; Holiday Mode greeting
XX = 21; No answer greeting
XX = 22; Busy greeting
XX = 01; Transfer greeting

The following are only available for
the second line of EAR 2000

XX = 50; Day greeting
XX = 60; Night greeting
XX = 70; Holiday greeting

where
XX = Script message number (Same
as *100)