Its telecom EAR 1000, ADRA 2000, EAR 2000 User Manual

Installation
and
Programming

Manual

EAR 1000 / 2 000

ADRA 1000 / 2000

EAR 1000/2000 and ADRA 1000/2000

Installation and Programming Manual

Version 3 Release 3 February 2004

NOTICE

This publication refers to the EAR 1000/2000 and the ADRA 1000/2000, Release 3.
Additional copies of this manual may be obtained from ITS Telecom Reproduction of this

manual or parts thereof without written permission from ITS is strictly prohibited.
ITS Telecom reserves the right to modify the hardware and software described in the

manual without prior notice. However, changes made to the hardware or software
described does not necessarily render this publication invalid.

WARRANTY

In the event that the product proves to be defective in workmanship or materials within a
period of one year from date of shipment, ITS Telecom shall repair or replace the product
at its discretion. Transportation will be the responsibility of the dealer/distributor.

Under no circumstances shall ITS Telecom be liable for consequential or special
damages, loss of revenue or user/dealer expenses arising out of or in connection with
the use or performance of the product, whether based on contract, tort, or any other
legal agreement.

The following shall void the above warranty: malfunctions resulting from fire, accident,
neglect, abuse, or acts of God; use of improper electrical power; or repair of, tampering
with or alteration of the product by anyone other than ITS authorized personnel.

TABLE OF CONTENTS

1. INTRODUCTION............................................................................................ 1-1

SECTION I
EAR 1000/2000 INSTALLATION AND PROGRAMMING

2. OVERVIEW OF EAR 1000/2000.................................................................... 2-1

2.1 Features and Services....................................................................................... 2-1

3. DESCRIPTION AND INSTALLATION......................................................... 3-1

3.1 Physical Description......................................................................................... 3-1

3.1.1 Bottom Panel.................................................................................................... 3-1

3.1.2 Front Panel....................................................................................................... 3-2

3.2 Installation........................................................................................................ 3-3

3.2.1 Installing the EAR 1000/2000.......................................................................... 3-3

4. DTMF PROGRAMMING............................................................................... 4-1

4.1 Entering and Exiting the Programming Mode.................................................. 4-1

4.2 DTMF Programming Commands..................................................................... 4-2

4.2.1 Script Messages................................................................................................ 4-2

4.2.2 PBX Parameters............................................................................................... 4-4

EAR/ADRA Installation and Programming Manual i

Table of Contents

4.2.3 Menus Handling...............................................................................................4-6

4.2.4 Busy Menu Handling........................................................................................ 4-8

4.2.5 Advanced Features......................................................................................... 4-10

5. CHANGING THE OPENING GREETING..................................................... 5-1

6. PROGRAMMING EXAMPLE........................................................................ 6-1

SECTION II
ADRA 1000/2000 INSTALLATION AND PROGRAMMING

7. OVERVIEW OF ADRA 1000/2000................................................................. 7-1

7.1 Features and Services....................................................................................... 7-1

8. DESCRIPTION AND INSTALLATION......................................................... 8-1

8.1 Physical Description......................................................................................... 8-1

8.1.1 Bottom Panel.................................................................................................... 8-1

8.1.2 Front Panel ....................................................................................................... 8-2

8.2 Installation........................................................................................................ 8-3

8.2.1 Installing the ADRA 1000/2000....................................................................... 8-3

9. DTMF PROGRAMMING................................................................................9-1

9.1 Entering and Exiting the Programming Mode.................................................. 9-1

9.2 DTMF Programming Commands..................................................................... 9-2

ii EAR/ADRA Installation and Programming Manual

Table of Contents

9.2.1 Script Messages................................................................................................ 9-2

9.2.2 PBX Parameters............................................................................................... 9-4

9.2.3 Greeting Handling............................................................................................ 9-6

9.2.4 Busy Menu Handling ....................................................................................... 9-7

9.2.5 Advanced Features........................................................................................... 9-8

10. CHANGING THE OPENING GREETING....................................................10-1

APPENDIX A EAR/ADRA SPECIFICATIONS........................................................A-1

EAR/ADRA Installation and Programming Manual iii

1. INTRODUCTION

The EAR 1000/2000 is a small standalone Automated Attendant system. The
ADRA 1000/2000 is a small, stand alone Voice Announcer System. Both systems
are developed by ITS, a leader in the field of voice processing systems and PBX
peripheral products. The EAR 1000/2000 and ADRA 1000/2000 incorporate state
of the art technology, including DSP, flash memory and SMT production.

This guide provides installation and programming instructions for both the
EAR 1000/2000 and ADRA 1000/2000. See Section I for instructions about
EAR 1000/2000; see Section II for instructions about ADRA 1000/2000.

EAR/ADRA Installation and Programming Manual 1-1

SECTION I:

EAR 1000/2000
Installation and Programming

2. OVERVIEW OF EAR 1000/2000

The EAR 1000 is a 1-port auto
attendant system. The EAR 2000
is a 2-port auto attendant system.
Both systems have 9 minutes of
recording time.

The EAR 1000/2000 can be
integrated with most types of PBX
through the analog ports and
programmed by a touch-tone
telephone.

Figure 2-1. EAR 2000 General View

2.1 Features and Services

The EAR 1000/2000’s features includes the following features:

• Opening Greetings: Day, Night, Holiday for each line.

• Call Transfer

The system administrator can program the EAR 1000/2000 to transfer the
calls to extensions in one of the following modes:

EAR 1000/2000 Installation and Programming Manual 2-1

Overview of EAR 1000/2000

− Non-Supervised. The EAR 1000/2000 transfers the call immediately
without verifying the status of the extension.

− Semi-Supervised. The EAR 1000/2000 checks for a busy signal before
transferring the call to the extension.

− Supervised. The EAR 1000/2000 checks for a busy or answer signal
before transferring the call to the extension.

• Up to 9 minutes of recording time.

• High quality recording.

• Non-volatile memory (Flash memory).

• Adjustable flash time.

• Busy detect using call progress tone or DTMF codes.

• Busy menu play back.

• No answer menu play back.

• Remote programming and recording.

• Simple operation and maintenance.

2-2 EAR 1000/2000 Installation and Programming Manual

3. DESCRIPTION AND INSTALLATION

3.1 Physical Description

The functional components of the EAR 1000/2000 are located in its bottom side
panel. The LEDs are located on the front panel. The back panel has two indented
holes for wall mounting.

3.1.1 Bottom Panel

EAR 2000 Only

Figure 3-1. EAR 1000/2000 Bottom Panel

EAR 1000/2000 Installation and Programming Manual 3-1

9VDC

Line 1
Line 2

Description and installation

The following description corresponds to the labels in Figure 3-1.

1. Power Supply Connector Connects the EAR 1000/2000 to the external
power supply

2. 1/2 RJ-11 Sockets Connects the EAR 1000/2000 to PBX extensions

3.1.2 Front Panel

The following figure and table describe the function of the three LEDS on the front
panel.

- Day

STATUS DAY NIGHT HOLIDAY

Day Mode On Off Off

- Night

Night Mode Off On Off
Holiday Mode Off Off On

- Holiday

Set

System Error
System Error

1

Please contact your local dealer.

1

1

Off Flashing Off

Flashing Flashing Flashing

Figure 3-2. LEDs on

the Front Panel

3-2 EAR 1000/2000 Installation and Programming Manual

Description and installation

3.2 Installation

The EAR 1000/2000 is delivered completely assembled. It is designed for
mounting on a wall, close to the PBX.

3.2.1 Installing the EAR 1000/2000

To install the EAR 1000/2000:

1. Mount the unit on a wall close to the PBX cabinet. Use the drill template to
place the two screws.

2. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets on
the bottom panel of the EAR 1000/2000. Connect the other end of the cables
to one analog telephone line on the Main Distribution Frame (MDF) of the
PBX (see Figure

3-3).

Main Distribution

Frame of the BPX

(EAR 2000 Only)

Line 1

Line 2

EAR 1000/2000

Bottom Panel

4-pin
RJ-11 socket

4-pin
RJ-11 socket

Figure 3-3. Analog Line Connections

EAR 1000/2000 Installation and Programming Manual 3-3

Description and installation

3. On the bottom panel of the EAR 1000/2000, plug the 9VDC adapter jack into
the power supply connector.

4. Plug the 9VDC adapter into the main power supply outlet to turn the
EAR 1000/2000 on. The LEDs on the front panel blink one after another and
then the LED indicating the status of the EAR 1000/2000 turns on.

5. Call each EAR 1000/2000 line from any extension and verify the replay.

6. Program the EAR 1000/2000 according to your PBX type and required
applications (see Chapter 4).

Single Line

Telephones

Central

Office

Figure 3-4. System Installation

3-4 EAR 1000/2000 Installation and Programming Manual

Telephones

PBX

Operator

Console

Digital

1 or 2

voice channels

EAR 1000/2000

4. DTMF PROGRAMMING

The EAR 1000/2000 is programmed by telephone using DTMF tones.
For the EAR 2000, both lines can be programmed and recorded using DTMF

tones from one of the lines.

Note: A confirmation tone is heard every time a programming command is

entered.

4.1 Entering and Exiting the Programming Mode

The EAR 1000/2000 does not handle calls when in the programming mode.

To enter the programming mode:

1. Call the EAR 1000/2000 Ext. from any touch-tone telephone.

2. Wait until the EAR 1000/2000 answers and plays the opening greeting or

plays a tone if no menu is recorded. Next, dial *900.

3. Dial the System Administrator’s password (the default password is 1234) to

enter the programming mode.

To exit the programming mode:

• Dial *900.

Note: When the programming mode is exited by dialing *900, the

EAR 1000/2000 plays the opening greeting. You can then test the
changes made to the system.

EAR 1000/2000 Installation and Programming Manual 4-1

DTMF Programming

4.2 DTMF Programming Commands

The following tables include the DTMF commands available for the
EAR 1000/2000 system.

4.2.1 Script Messages

OPERATION COMMAND DEFAULT

Record a script message.

In the Ear 2000 it is
possible to define whether
to use different greetings
for lines 1 and 2 or to use
the same greetings for these
lines. Refer to command
*112 below.

Play a script message *101 + XX

4-2 EAR 1000/2000 Installation and Programming Manual

*100 + XX + Beep + Record + #
where
XX = 00; Day greeting
XX = 10; Night greeting
XX = 20; Holiday Mode greeting
XX = 21; No answer greeting
XX = 22; Busy greeting
XX = 01; Transfer greeting

The following are only available for
the second line of EAR 2000

XX = 50; Day greeting
XX = 60; Night greeting
XX = 70; Holiday greeting

where
XX = Script message number (Same
as *100)

DTMF Programming

OPERATION COMMAND DEFAULT

Delete a script message

Deletes the message and
returns its parameters to
default values.

Define the set of scripts to
be used when the second
line is called (see also
*100).

Note: For EAR 2000 only

*102 + XX
where
XX = Script message number (Same
as *100)

*112 + X
where
X = 0; Uses scripts 00, 10, 20 for

both lines
X = 1; Uses scripts 00, 10, 20 for line

0

1 and 50, 60, 70 for line 2

EAR 1000/2000 Installation and Programming Manual 4-3

DTMF Programming

4.2.2 PBX Parameters

OPERATION COMMAND DEFAULT

Number of digits in
extension.

*300 + X

where X = Number of digits in

3

extension (1-6)

Number of rings before
line is answered.

*310 + X + Y

where

Line 1 Y = 1
Line 2 Y = 2

X = Line number (1 or 2)
Y = Number of rings (1-9)

Operator ID digit. When

this digit is dialed during
any script, the caller is
transferred to the operator.

*330 + X
where
X = Digit to be dialed by caller

(0-9)

0

(See also *360).

Non/Semi /Supervised
transfer

*350 + X + Y

where X = 1; All extensions except

All Ext. Non
Supervised

the operator

X = 2; Operator extension only
Y = 0; Non supervised
Y = 1; Semi supervised
Y = 2; Supervised

4-4 EAR 1000/2000 Installation and Programming Manual

DTMF Programming

OPERATION COMMAND DEFAULT

Operator extension
number

*360 + X + Ext. + #
where

Ext. = 0

X = 1; Day operator
X = 2; Night + Holiday operators
Ext. = Operator Ext. number

Flash Time *370 + XXX

600 ms

XXX – A 3 digit number (000-980)
in steps of 20 ms.

Busy, disconnect and
DTMF on/off time.

*371 + X + YYYY
where
X = 1; Busy off time
X = 2; Busy on time
X = 3; Disconnect off time
X = 4; Disconnect on time
YYYY = Cadence in ms (0100-

0500 ms
0500 ms
0240 ms
0240 ms

3000) in steps of 20ms

EAR 1000/2000 Installation and Programming Manual 4-5

DTMF Programming

(

OPERATION COMMAND DEFAULT

PBX Transfer code and
Recall from Busy / No
answer code.

*380 + X + Code + #
where
X = 1; Transfer code.
X = 2; Recall from busy code.
X = 3; Recall from no answer code

Flash + Ext.
Flash
Flash

Code– respective DTMF code that
contains up to four digits including
0-9, #, * and A-D.
Special digits
*0 for Ext. *4 for # *7 for C
*1 for Pause *5 for A *8 for D
*2 for Flash *6 for B ** for *

4.2.3 Menus Handling

OPERATION COMMAND DEFAULT

Transfer call to an
extension at the end of the

script message or when the
caller dials a digit during a
script playback.

*120 + XX + B + Ext. + #
where
XX = Script message number (Same

as *100)
B = Digit to be dialed by caller or * at
the end of message playback.
Ext = Extension

4-6 EAR 1000/2000 Installation and Programming Manual

contains up to six

DTMF Programming

p

OPERATION COMMAND DEFAULT

digits)

Transfer the call to an
operator at the end of the

script message.
Operator Ext. is defined by

*125 + XX + #
where
XX = Script message number (Same

as *100)

command *360

Disconnect the call at the
end of the script message.

*140 + XX + * + #
where
XX = Script message number (Same

as *100)

Direct transfer to an
extension. Enables the user

to directly dial an extension
during playback of a script
message

*170 + XX + first digit(s) + #
where
XX = Script message number (Same

as *100)
first digit(s) = First digit(s) of
extension. Up to four different digits
can be entered.

Reset Scripts to default
values. This command does

not delete the recorded

EAR 1000/2000 Installation and Programming Manual 4-7

*190 + XX + #
where
XX = Scri

t message number (Same

DTMF Programming

OPERATION COMMAND DEFAULT

script messages. as *100)

Reset value in Script to
default values. This

command does not delete
the recorded script
messages.

*190 + XX + Y + #
where
XX = Script message number (Same

as *100)
Y = Specific digit value to reset in the
script.

4.2.4 Busy / No answer Menus Handling

OPERATION COMMAND DEFAULT

Return to the opening
greeting when caller dials

return digit during playback
of Busy/No answer script.

*115 + XX + B
where XX – script number
B = Digit to be dialed by caller or * at

the end of greeting playback

Note: This option is valid only for the
No answer menu (script 21)
Busy menu (script 22).

4-8 EAR 1000/2000 Installation and Programming Manual

DTMF Programming

OPERATION COMMAND DEFAULT

Place a call on hold.

Enables the call to remain
on hold. The caller is put on
hold for ten seconds before
trying to transfer the call
again.

*180 + B
where
B = Digit to be dialed by caller to put

the call on hold or * to put the call on
hold at the end of playback

Note: This option is valid only for the
Busy menu (script 22).

Blind Transfer to a busy
extension. An immediate

attempt is made to transfer
the call to the extension
when the user dials the
transfer digit.

*185 + B
where
B = Blind transfer digit to be dialed

by the caller or * at the end of
greeting playback

Note: This option is valid only for the
Busy menu (script 22).

EAR 1000/2000 Installation and Programming Manual 4-9

DTMF Programming

4.2.5 Advanced Features

OPERATION COMMAND DEFAULT

Time for End Of Message
action.

*105 + XX + Y + #

where

5

XX = Script message number (Same
as *100)

Y = 0-9 (sec)

Selecting DTMF code or
Call Progress tone
detection. This command is

valid in Supervised transfer
mode.

*220 + X
where
X = 0; Busy/Answer detect using Call

Progress tones.
X = 1; Busy/Answer detect using

Call Progress

DTMF codes.

Note: Option X=1 is valid only if the
ports assigned to the Ear 1000/2000
in the PBX are defined as VM ports.

4-10 EAR 1000/2000 Installation and Programming Manual

DTMF Programming

OPERATION COMMAND DEFAULT

Defining the DTMF code
for the busy/no answer
condition.

*221 + X + Code + #
where
X = 1 – Answer
X = 2 - Busy
Code – Each DTMF code can contain

up to four digits including 0-9.
To enter #, *, A-D use the following
DTMF combinations:
*4 for # *7 for C
*5 for A *8 for D
*6 for B ** for *

Note: This option is valid only if the
ports assigned to the Ear 1000/2000
in the PBX are defined as VM ports.

Disconnection code *333 + Code + #

# # #

where
Code = Disconnection code. Same as
Code table in *221

Greeting volume level *369 + X

5

where
X = Volume level (0-9)
9 is the highest volume level

EAR 1000/2000 Installation and Programming Manual 4-11

DTMF Programming

OPERATION COMMAND DEFAULT

Busy signal cadence setup.

Setup of busy on/off-time
cadence.

*375 + XXXX + #
where
XXXX – Busy extension number.
Setting-up the Busy on/off-time
cadence by dialing the busy extension
number.

Change system
administrator password.

*600 + * + Old password + New
password + #

1234

Password must include 4 digits. Do
not use the digits * and #. This
password cannot be disabled.

Change operator’s
password. Used by the

operator to change the
opening greeting (Day,

*601 + * + Old password + New
password + #

Password must include 4 digits. Do
not use the digits * and #.

1234

Night, or Holiday).

Resetting the EAR
1000/2000.

Returns to default factory

*654 + * + XXXX + #
XXXX = System administrator

password.
settings and deletes all
script messages.

4-12 EAR 1000/2000 Installation and Programming Manual

5. CHANGING THE OPENING GREETING

Changing the opening greeting between Day, Night and Holiday is performed in
one of the following methods:

1. Press the button on the EAR 1000/2000 front panel.

2. Call one of the EAR 1000/2000 extensions and during the opening greeting
dial:

*8 + XXXX + Y

where

XXXX = Operator password (default=1234)
Y = 0 ; Day Mode (default)
Y = 1 ; Night Mode
Y = 2 ; Holiday Mode

Note: Operator password can be skipped if canceled using command *601.

Set

EAR 1000/2000 Installation and Programming Manual 5-1

6. PROGRAMMING EXAMPLE

The following paragraphs are examples for EAR 1000/2000 configuration. These
examples consider a PBX with a 3 digit extension size, an extension from 400 to
599, and Hook Flash value of 600ms.

Day Opening Greeting (Script 00)

“Welcome to ITS.
If you know the extension number you require, please dial it now.
For Help Desk dial 1. (Ext.440)
For Marketing dial 2. (Ext. 450)
For Management dial 3. (Ext. 460)
For the operator dial 0 or wait on the line.”

Night Opening Greeting (Script 10)

“Welcome to ITS.
If you know the extension number you need, please dial it now.
Our offices are currently close, our working hours are: Monday to Friday 8am­5pm.
Thank you and goodbye.”

Extension No Answer Greeting (Script 21)
“The required extension does not answer.

For another extension please dial 1.
For the operator dial 0 or wait on the line.”

EAR 1000/2000 Installation and Programming Manual 6-1

Programming Example

Extension Busy Greeting (Script 22)

“The extension required is busy.
To stay on hold, dial 1.
For the operator dial 0 or wait.”

6-2 EAR 1000/2000 Installation and Programming Manual

Programming Example

EAR 1000/2000 DTMF Commands

Command Meaning

* 900 1234 Enter programming mode
* 300 3 The Ext. numbers are 3 digits long
* 330 0 The digit for operator ID is 0
* 370 600 Hook Flash value is set to 600ms
* 360 1 400 # In Day mode operator Ext. is 400
* 170 00 4 5 # Enable direct call when either the digit 4 or 5 is dialed

during script message 00 (Day)

* 120 00 1 440 # Transfer the call to Ext. 440 when the digit 1 is dialed

during script message 00 (Day)

* 120 00 2 450 # Transfer the call to Ext. 450 when the digit 2 is dialed

during script message 00 (Day)

* 120 00 3 460 # Transfer the call to Ext. 460 when the digit 3 is dialed

during script message 00 (Day)

* 125 00 # At the end of script message 00 transfer call to

operator Ext.

* 170 10 4 5 # Enable direct call when either the digit 4 or 5 is dialed

during script message 10 (Night)

EAR 1000/2000 Installation and Programming Manual 6-3

Programming Example

Command Meaning

* 140 10 * # At the end of script message 10 (Night) disconnect the

call
* 350 1 1 Set all Ext. except operator Ext. to be semi-supervised
* 350 2 0 Set operator Ext. to be non-supervised
* 180 1 # When an Ext. is busy, place the call on hold, if the

digit 1 is dialed
* 125 22 # At the end of script message 22 transfer the call to the

operator Ext.

6-4 EAR 1000/2000 Installation and Programming Manual

SECTION II:

ADRA 1000/2000
Installation and Programming

7. OVERVIEW OF ADRA 1000/2000

The ADRA 1000 is a 1-port Auto­Announcer System.
The ADRA 2000 is a 2-port Auto­Announcer System. Both systems
have up to 9 minutes of recording
time.

The ADRA 1000/2000 can be
integrated with most types of PBX
through their analog ports, and can
be programmed by a touch-tone
telephone.

Figure 7-1. ADRA 2000 General View

7.1 Features and Services

The ADRA 1000/2000 has the following features:

• Opening Greetings: Day, Night, Holiday for each line.

• Call Transfer

The system administrator can program the ADRA 1000/2000 to transfer calls
to extensions in one of the following modes:

ADRA 1000/2000 Installation and Programming Manual 7-1

Overview of ADRA 1000/2000

− Non-supervised. The ADRA 1000/2000 transfers the call immediately,
without verifying the status of the extension.

− Semi-supervised. The ADRA 1000/2000 checks for a busy signal before
transferring a call to an extension.

− Supervised. The ADRA 1000/2000 checks for a busy or answer signal
before transferring the call to the extension.

• Up to 9 minutes of recording time.

• High quality recording.

• Non-volatile memory (Flash memory).

• Adjustable flash time.

• Busy status detection using call progress tone or DTMF codes.

• Busy Extension playback message.

• Remote programming and recording.

• Simple operation and maintenance.

7-2 ADRA 1000/2000 Installation and Programming Manual

8. DESCRIPTION AND INSTALLATION

8.1 Physical Description

The functional components of the ADRA1000/2000 are located on its bottom
panel. The LEDs are on the front panel. The back panel has two indented holes
for wall mounting.

8.1.1 Bottom Panel

9VDC

Line 1
Line 2

ADRA 2000 Only

Figure 8-1. ADRA 1000/2000 Bottom Panel

ADRA 1000/2000 Installation and Programming Manual 8-1

Description and installation

The following description corresponds to the labels in Figure 8-1.

1. Power Supply
Connector

Connects the ADRA1000/2000 to the external power­supply.

2. 1/2 RJ-11 Sockets Connects the ADRA1000/2000 to PBX extensions.

8.1.2 Front Panel

The following figure and table describe the function of the three LEDS on the front
panel.

- Day

- Night

- Holiday

Set

Figure 8-2. LEDs on

the Front Panel

STATUS DAY NIGHT HOLIDAY

Day Mode On Off Off
Night

Off On Off

Mode
Holiday

Off Off On

Mode
System

1

Error
System

1

Error

Off Flashing Off

Flashing Flashing Flashing

1

Please contact your local dealer.

8-2 ADRA 1000/2000 Installation and Programming Manual

Description and installation

r

X

A

8.2 Installation

The ADRA 1000/2000 is delivered completely assembled. It is designed for
mounting on a wall, close to the PBX.

8.2.1 Installing the ADRA 1000/2000

Figure 7-3 describes the system installation.

Single Line

Telephones

Telephone

Central

Office

Figure 8-3. System Installation

ADRA 1000/2000 Installation and Programming Manual 8-3

Telephones

PB

Operato

Console

Digital

1 or 2

voice channels

ADR

EAR 1000/2000

Description and installation

To install the ADRA 1000/2000:

1. Mount the unit on a wall close to the PBX cabinet. Use the drill template to
place the two screws.

2. Connect the RJ-11 connector to the RJ-11 socket on the bottom panel of the
ADRA 1000/2000. Next, connect the other end of the cable to an analog
telephone line on the Main Distribution Frame (MDF) of the PBX (see Figure
8-4).

ADRA 1000/2000

Main Distribution

Frame of the BPX

Line 1

Line 2

(ADRA 2000 Only)

Figure 8-4. Analog Line Connections

3. Plug the 9VDC adapter jack into the power supply connector on the bottom
panel of the ADRA 1000/2000.

8-4 ADRA 1000/2000 Installation and Programming Manual

Bottom Panel

4-pin

RJ-11 socket

4-pin

RJ-11 socket

Description and installation

3. Plug the 9VDC adapter into the main power supply outlet. The LEDs on the

front panel blink one after the other, then the LED indicating the status of the
ADRA 1000/2000 turns on.

4. Call each ADRA 1000/2000 line from any extension, and verify a

confirmation tone (short beep).

5. Program the ADRA 1000/2000 according to your PBX type and the required

applications (see Chapter 9).

ADRA 1000/2000 Installation and Programming Manual 8-5

9. DTMF PROGRAMMING

The ADRA 1000/2000 is programmed by telephone using DTMF tones.
For the ADRA 2000, both lines can be programmed and recorded using DTMF

tones from one of the lines.

Note: A confirmation tone is heard every time a programming command is

entered.

9.1 Entering and Exiting the Programming Mode

The ADRA 1000/2000 does not handle calls when in programming mode.

To enter the programming mode:

1. Call the ADRA 1000/2000 Ext. from any touch-tone telephone.

2. Wait until the ADRA 1000/2000 answers and plays the opening greeting, or a

clear tone is heard (if no greeting is recorded). Next, dial *900.

3. Dial the System Administrator’s password (the default password is 1234) to

enter the programming mode.

To exit the programming mode:

• Dial *900.

ADRA 1000/2000 Installation and Programming Manual 9-1

DTMF Programming

9.2 DTMF Programming Commands

The following tables show the DTMF commands available for the
ADRA 1000/2000 system.

9.2.1 Script Messages

OPERATION COMMAND DEFAULT

To Record an Opening
Greeting.

In the ADRA 2000 it is
possible to define whether
to use different greetings
for lines 1 and 2 or to use
the same greetings for both
lines. Refer to command
*112 below.

Note: In case of re­recording, it’s
recommended to first delete
the existing message.

9-2 ADRA 1000/2000 Installation and Programming Manual

*100 + XX + Beep + Record + #
where:
XX = 00; Day greeting
XX = 10; Night greeting
XX = 20; Holiday greeting
XX = 22; Busy greeting
XX = 21; No answer greeting
XX = 01; Transfer greeting

The following are only available for
the second line of ADRA 2000

XX = 50; Day greeting
XX = 60; Night greeting
XX = 70; Holiday greeting

No message is
recorded.

DTMF Programming

OPERATION COMMAND DEFAULT

Play an Opening
Greeting.

*101 + XX
where:
XX = Opening Greeting (same as
*100)

Delete an Opening
Greeting.

*102 + XX
where:
XX = Opening Greeting (same as
*100)

Define the set of greetings
to be used when the
second line is called.

Note: For ADRA 2000 only.

*112 + X
where:
X = 0; Uses greeting No. 00, 10, 20

for both lines.
X = 1; Uses greeting No. 00, 10, 20

First Set

for line 1 and 50, 60, 70 for line 2

ADRA 1000/2000 Installation and Programming Manual 9-3

DTMF Programming

9.2.2 PBX Parameters

OPERATION COMMAND DEFAULT

Number of rings before
line is answered.

*310 + X + Y

where:

Line 1 Y = 1
Line 2 Y = 2

X = Line number (1 or 2)
Y = Number of rings (1-9)

Non/Semi/Supervised
transfer.

Note: When the required

extension is the Operator or
another extension.

*350 + X + Y
where:
X = 1; For all extensions except the

operator’s extension.

X = 2; Operator extension only
Y = 0; Non-supervised.

All Ext. Non­supervised.

Y = 1; Semi-supervised.
Y = 2; Supervised

Operator extension
number.

*360 + X + Ext. + #
where:

Ext. = 0

X = 1; Day operator
X = 2; Night + Holiday operators
Ext. = Operator Ext. number

9-4 ADRA 1000/2000 Installation and Programming Manual

DTMF Programming

OPERATION COMMAND DEFAULT

Flash Time. *370 + XXX

600 ms

XXX – A 3 digit number (000-980)
in steps of 20 ms.

Busy and disconnect
DTMF on/off time.

PBX Transfer code and
Recall from Busy / No
answer code.

*371 + X + YYYY, where:
X = 1; Busy off time
X = 2; Busy on time
X = 3; Disconnect off time
X = 4; Disconnect on time
YYYY = Cadence in ms (0100-

3000) in steps of 20ms

*380 + X + Code + #
where:

X = 1; Transfer code.
X = 2; Recall from busy code.
X = 3; Recall from no answer code

0500 ms
0500 ms
0240 ms
0240 ms

Flash + Ext.
Flash
Flash

Code– respective DTMF code that
contains up to four digits including
0-9, #, * and A-D.
Special digits
** for * *4 for # *1 for Pause
*5 for A *6 for B *2 for Flash
*7 for C *8 for D *0 for Ext.

ADRA 1000/2000 Installation and Programming Manual 9-5

DTMF Programming

9.2.3 Greeting Handling

OPERATION COMMAND DEFAULT

Transfer a call to an
extension at the end of the

Opening Greeting.

*120 + XX + * + Ext. + #
where:
XX = Opening Greeting number

(same as *100)
Ext = Extension (contains up to six
digits).

Transfer the call to the
operator’s ext. at the end

of the Opening Greeting.
Operator Ext. Is defined by

*125 + XX + #
where:
XX = Opening Greeting number

(same as *100)

command *360

Disconnect the call at the
end of the Opening
Greeting.

*140 + XX + * + #
where:
XX = Opening Greeting number
(same as *100)

Reset Opening Greeting to
default values. This

command does not delete
the recorded script

*190 + XX + #
where
XX = Opening Greeting number

(same as *100)

messages.

9-6 ADRA 1000/2000 Installation and Programming Manual

DTMF Programming

9.2.4 Busy Menu Handling

OPERATION COMMAND DEFAULT

Place a call on hold at the
end of a BUSY greeting
message (script 22).

Enables the call to remain
on hold. The caller is put on

*180 + *
where:
* = Puts the call on hold at the end of

a Busy greeting message

hold for 10 seconds before
trying to transfer the call
again.

Blind Transfer to a busy
extension. An immediate

attempt is made to transfer
the call to the extension.

*185 + *

Blind transfer at the end of a Busy
greeting message (script 22).

ADRA 1000/2000 Installation and Programming Manual 9-7

DTMF Programming

9.2.5 Advanced Features

OPERATION COMMAND DEFAULT

Selecting DTMF code or
Call Progress tone
detection.

*220 + X

where:
X = 0; Busy/Answer detect using Call

Call Progress

Progress tones.
X = 1; Busy/Answer detect using
DTMF codes.

Note: This option is valid only if the
ports assigned to the ADRA
1000/2000 in the PBX are defined as
VM ports.

9-8 ADRA 1000/2000 Installation and Programming Manual

DTMF Programming

OPERATION COMMAND DEFAULT

Defining the DTMF code
for the busy/no answer
condition.

*221 + X + Code + #
where:
X = 1 – Answer
X = 2 - Busy
Code – Each DTMF code can contain

up to four digits including 0-9, #, *
and A-D.
Special digits
** for * *4 for #
*5 for A *6 for B
*7 for C *8 for D

Note: This option is valid only if the
ports assigned to the ADRA­1000/2000 in the PBX are defined as
VM ports.

Disconnection code. *333 + Code + #

# # #

where:
Code = Disconnection code. Same as
Code table in *221

Greeting volume level. *369 + X

5

where:
X = Volume level (0-9)
9 is the highest volume level

ADRA 1000/2000 Installation and Programming Manual 9-9

DTMF Programming

OPERATION COMMAND DEFAULT

Busy signal cadence learn.

Checks the busy signal by
dialing the busy extension

*375 + XXXX + #
where:
XXXX – Busy extension number

number and implements the
recorded values.

Change system
administrator password.

*600 + * + Old password + New
password + #

1234

Password must include 4 digits. This
password cannot be disabled.

Warning: Do not use the * or # keys.

Change operator’s
password. Used by the

operator to change the Day,
Night, and Holiday
greetings.

9-10 ADRA 1000/2000 Installation and Programming Manual

*601 + * + Old password + New
password + #

Password must include 4 digits.

Warning: Do not use the * or # keys.

1234

DTMF Programming

OPERATION COMMAND DEFAULT

Resetting the ADRA
1000/2000.

Returns to default factory

*654 + * + XXXX + #
XXXX = System administrator

password.
settings and deletes all
opening greetings.

ADRA 1000/2000 Installation and Programming Manual 9-11

10. CHANGING THE OPENING GREETING

Changing the opening greeting between Day, Night, and Holiday, is possible in
one of the following methods:

1. Using the button on the unit’s front panel.

2. Dialing to one of the unit’s extensions and when the current greeting is played
using the following DTMF code:

*8 + XXXX + Y

where:

XXXX = Operator password (default=1234).
Y = 0; Day greeting (default).
Y = 1; Night greeting.
Y = 2; Holiday greeting.

set

ADRA 1000/2000 Installation and Programming Manual 10-1

APPENDIX A EAR/ADRA SPECIFICATIONS

The following are the EAR 1000/2000 and ADRA 1000/2000 specifications:

DC Power Supply

Line Voltage
DC Leakage Current
On-hook Insulation Resistance between
Line Terminal and
the Ground

Ring Capacitor
On-hook Impedance
Ring Detect
DC Resistance (off-hook)
Impedance (off-hook)
Imbalance Ratio
Return Loss
Current during Break
DTMF Transmission:
Frequency Tolerance
Frequency Level (High Group)
Frequency Level (Low Group)
Inter-digit Pause in Tone Dialing
Recording Time

(Input) 220VAC, 50 Hz
(Input) 110VAC, 60 Hz
(Output) 9 VDC/800 mA
24 to 72 VDC
< 10 µA
0 to 100 VDC > 5 MΩ
100 to 200 VDC > 30 KΩ
500 VAC/50 Hz > 20 KΩ
100 VAC/25 Hz > 100 KΩ

0.47 µF ± 10%
@ 50 VDC, 40 Vac/25 Hz > 3000 Ω
27 to 100 VAC/16 to 60 Hz
24 to 66 VDC @ 20 to 100 mA
300 to 3400 Hz 500 to 700 Ω
300 to 3400 Hz > 46 db
300 to 3400 Hz > 18 db
< 700 µA

+1.5%

-6 to -8 dBm

-8 to -10 dBm
70 to 80 ms
9 Minutes

EAR/ADRA Installation and Programming Manual A-1

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