www.isys‐group.com
iTerraTL1290
UserGuide
iSys - The Imaging Systems Group Inc. © Copyright 2009
Table of Contents
Ordering Consumable Supplies 2
Safety Information 3
120-Volt Models 3
220/240-Volt Models
Unpacking and Installation 5
Duplexer 8
Replacing the Fuser
Replacing the Transfer Belt
Replacing the Waste Toner Bottle 12
Using the Exit Door
Loading the printer on the feeder
Loading Paper into the Cart 14
Cart Menu Summary
Changing Settings
Menu Options 19
Printer Menu Summary
Using the Printer Menu
Changing Settings
Buttons and Lights 19
Display Panel Messages 20
Menu (Functions) Information
Status Information 20
Configuration Information 21
Help Mode
Changing Paper (Media) Settings 21
Media Weight 21
Individual Print Jobs
All Print Jobs (Defaults) 21
Reset to Factory Defaults 21
Maintenance
Cleaning the LED Heads 22
Cleaning the Paper Tray Feed Rollers 22
Error Messages
Help Button 23
Cart Menu Error Messages 24
Paper Jams
Tray Side Cover 24
Printer Side Cover
Printer Top Cover 26
Avoiding Paper Jams
Dealing with Unsatisfactory Printing
Interfaces
Driver Installation
Warnings and Precautions
Cutter Blade
TL1290 Printer Cart 38
Printer and Feeder Cable
Features and Specifications
Printer Specifications 39
Features
Limitation of Liability
Material Safety Data Sheet
iTerra TL1290 Warranty
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iSys is an ISO 9001 Registered Firm
Thank you for selecting the iTerra TL1290. iSys will make every effort to assist you with operation of your new printer. It is our
sincere desire that your ownership experience meets your highest expectations.
This user guide is provided to help you easily install and operate your new printer. It contains important information on the
features and functions of the iTerra TL1290.
Need Help?
If you require additional assistance or information, please contact the iSys Technical Support team at:
iSys - The Imaging Systems Group Inc.
911 28th Street N.E.
Calgary, AB T2A 7X1
Canada
Toll Free in North America: 1-800-415-4797
Phone: (403) 204-5212
Fax: (403) 204-1971
E-mail: support@isys-group.com
THE INFORMATION CONTAINED IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE. EXCEPT
AS PROVIDED BY LOCAL LAW, THE IMAGING SYSTEMS GROUP INC. (ISYS) MAKES NO WARRANTY OF ANY
KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ISYS SHALL NOT BE LIABLE FOR
ERRORS CONTAINED HEREIN OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH
THE FURNISHING, PERFORMANCE OR USE OF THIS MATERIAL.
WARNING: A WARNING indicates the potential for personal injury.
CAUTION: A CAUTION provides additional information which, if ignored, may result in
equipment malfunction, damage or personal injury.
NOTE: A NOTE indicates special attention is required.
This Symbol indicates an area of possible concern
due to static discharge into the circuitry. When you
see this symbol in the manual, please observe proper
precautions to minimize damage to circuitry.
ILLUSTRATIONS: Illustrations and components are representative only. Your unit may differ slightly from those pictured in this
document.
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Ordering Consumable Supplies
Using non-Qualified TL1290 media and consumables will void the printers’ warranty.
• Reach iSys toll-free by phone at 1-866-415-4797 within North America or 1-403-204-5200 globally.
• Reach iSys by fax at 1-403-204-1971.
• All prices in US dollars.
• Credit Cards accepted.
• Sales tax, and shipping and handling are added where applicable.
• An iSys purchase can be used to order products directly if the order value is over $500, excluding freight and taxes and if you
have been approved for credit.
Paper
Media iSys Part Number
Case of 6000 Sheets WLFF2000HWHB
Toner Cartridges
Color iSys Part Number
Black WL1-BKT
Cyan WL1-CYT
Magenta WL1-MGT
Yellow WL1-YWT
Fusers
Voltage iSys Part Number
230 Volt WL1-Fuser230
120 Volt WL1-Fuser120
Transfer Belts
Item iSys Part Number
Transfer Belt WL1-Belt
Waste Bottle
Item iSys Part Number
Case of 12 WL1-WBT
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Safety Information
120-Volt Models
Your iSys product has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment,
there are a few basic precautions you should take to avoid hurting yourself or damaging the product.
• Carefully read the provided setup and operating instructions.
• Save all provided documentation for future reference.
• Read and follow all warning and instruction labels on the product itself.
• Unplug the product before you clean it. Use only a damp cloth; do not use liquid or aerosol cleaners.
• Place your product on a firm, solid surface. If you put it on something unsteady, it may fall and be damaged. If you place it on
a soft surface, such as a rug, sofa, or cushion, the vents may be blocked, causing the product to overheat.
• Protect your product from overheating. Make sure no obstructions block the openings of the product. Do not put the product
on or near a heat source (such as a radiator or heat register). Keep the product out of direct sunlight.
• Always use this product in a well ventilated area. Allow enough room around the product for adequate ventilation and easy
access to the paper trays. If you put the product in any kind of enclosure, make sure the enclosure is well ventilated.
• Do not use your product near water. Do not spill liquid of any kind into it.
• Be certain that your power source matches the rating listed on the back of the product. If you are not sure, check with your
dealer or with your local power company.
• Do not connect this product to an uninterruptible power supply (UPS).
• Your product has a grounded, three-prong plug as a safety feature. This plug only fits into a grounded outlet. If the plug does
not fit, the outlet may be an older, non-grounded type. Contact an electrician to have the outlet replaced. Do not use an
adapter to defeat the grounding.
• Install the product near an easily accessed power outlet.
• Avoid damaging the power cord. Do not put anything on it or place it where it will be walked on. If the cord becomes damaged
or frayed, replace it immediately.
• If you are using an extension cord or power strip with the product, make sure that the total of the amperes required by all the
equipment on the extension is less than the extension’s rating. The total ratings of all equipment plugged into the outlet
should not exceed 15 amperes.
• Do not poke anything into the ventilation slots of the product. You could get an electrical shock or cause hazardous electrical
arcing, which could cause a fire.
• Aside from the routine maintenance described in the documentation, do not try to service the product yourself. Removing the
cover may expose you to shocks or other hazards.
• Do not make any adjustments other than those outlined in the documentation. You may cause damage that will require
extensive repair work. The provided documentation explains how to get your product serviced by qualified iSys technicians. If
anything happens that indicates that your product is not working properly or has been damaged, unplug it immediately and
follow the procedures in the provided documentation for having your product serviced.
• Here are some of the things to look for.
• The power cord or plug is frayed or damaged.
• Liquid has been spilled into the product, or the product has been exposed to water.
• The product has been dropped, or the cabinet is damaged.
• The product does not function normally when you are following the operating instructions.
220/240-Volt Models
This product has been carefully designed to give years of safe, reliable performance. As with all electrical equipment, however,
there are a few basic precautions that should be taken to avoid injury or damage:
Ensure this and all other documentation is both read carefully and retained for future reference.
Ensure all warning and instruction labels on the product are read, understood and followed in order to prevent any
risk of injury.
This product may be heavy. Please check the weight of the product and take all necessary precautions to prevent
the risk of personal injury.
The product must be placed on a flat solid surface strong enough to support its weight to prevent any risk of injury.
Ensure that there is adequate ventilation all around the product to prevent overheating and any risk of fire.
Keep the product away from direct heat sources such as radiators and out of direct sunlight to prevent any risk of
overheating.
The power supply required for this product is 220-240 VAC, 50/60 Hz. (For any DC powered product, the figures are
9.6- 31.2VDC, 4-1.8A.) Refer to your product’s rating label on the machine for full power rating details. Ensure that
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you have a suitable power supply before connecting the product. If in doubt contact your dealer or check with your
local power provider.
Ensure both the product and mains power switches are in the OFF position before connecting the AC power cable.
Do not connect or disconnect the power plug with a wet hand as this may cause electric shock.
Always hold the power plug to connect/disconnect the power cable to/from the mains socket. Unplugging by pulling
on the cable can cause fraying and may lead to fire or electric shock.
This product has an earthed plug as a safety feature and will only connect to an earthed socket. Do not attempt to
defeat the earthing or there is a risk of fire or shock.
If using an extension cable or power strip ensure that the total current rating (amperes) of all connected equipment is
less than the maximum rating of the extension cable, power strip or wall outlet. If the product is already supplied with
a fitted power strip then no additional power strip or extension cable should be used to connect to the mains wall
outlet. Otherwise, fire or shock may occur.
Ensure the power cable is routed so as not to be damaged or cause a trip hazard. If the cable becomes frayed or
damaged replace it immediately to prevent any risk of shock.
Do not twist, constrict or knot the power cable as this can cause overheating which may lead to fire or electric shock.
Ensure the power socket to which the product is connected is easily accessible at all times and not obstructed.
Use only the power cable supplied. Using a power cable not intended for this product may lead to fire or electric
shock.
To avoid risk of fire and electric shock, do not use the power cable supplied with this product for any other electrical
equipment.
If you do not connect the power cord or any other cables only as directed in the User’s Guide, this may result in a
fire.
It is recommended that the machine is switched off prior to opening covers; otherwise there is a risk of electric
shock.
When the product cover is open, do not touch the fuser unit or print head as you may receive burns. Allow it to cool
before touching.
If the product casing gets extremely hot or smoke, unusual smells or abnormal noises are emitted from the product,
there is a risk of fire. Unplug the mains connector and contact your iSys.
If the product has been knocked over or damaged, there is a risk of electric shock, fire and/or injury. Unplug the
mains connector and contact iSys.
If any liquid (for example water) is allowed to enter the product, there is a risk of fire. Unplug the mains connector
and contact your iSys.
Do not place containers containing liquid on the product as electric shock, fire and/or injuries may occur.
If any foreign objects (for example clips) are allowed to enter the product, there is a risk of electric shock, fire and/or
injury. Unplug the mains connector before removing the object.
Do not introduce foreign objects into the ventilation holes or operate this product with any covers open or doors
removed as electric shock, fire and/or injuries may occur.
Do not use an extremely flammable spray near the product as the product contains high temperature parts that may
cause a fire.
Switch the product off before cleaning to prevent any risk of injury. Clean using a damp cloth. Do not use liquid or
aerosol cleaners.
Ensure loose clothing and hair is kept clear of moving parts when the product is in operation to prevent possible risk
of injury.
Do not carry out any operations on the product that are not specified in the User’s Guide. This may result in electric
shock, fire and/or injury.
Do not touch the battery if one is fitted to the product. There is a risk of explosion if the battery is replaced by an
incorrect type. The product battery should not require replacement during the life of the product.
Do not throw toner cartridges or image drum cartridges into a fire as you may receive burns from a dust explosion.
After installing additional memory, hard disk drive, or any other internally fitted option, any covers removed or doors
opened must be closed or replaced and secured to prevent risk of fire.
The acoustic noise of this product is less than 70 dB (A) as measured in accordance with EN ISO 7779.
The operating condition range for your product is: 10 to 32°C and 20 to 80% RH. Operation of the product outside
this range could result in damage to the product.
If a scanner, finisher etc. is fitted, exercise care when moving these items so as to avoid risk of entrapment or
personal injury.
If the product is installed on a cabinet or high capacity feeder, ensure wheel locks are applied once placed in final
position for use, to prevent risk of movement or injury.
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Unpacking and Installation
Check components:
(1) Printer, (2) Light-shield bags, paper tray media labels, LED lens cleaning pad, (3) Power Cable, (4) Ferrite Core, (5) CD
(includes User Guide, warranties, and Drivers), (6) Toner Cartridges.
STEP 1 STEP 2
Choose a location for your printer Lift printer and place on the cart
NOTE: See page 13 for instructions on how to properly
place the printer on the cart.
STEP 3 STEP 4
Remove any shipping tape. Lift the top cover.
STEP 5
1. Lift the operator panel (a), open front cover (b), remove tape (c)
2. Close the front cover and adjust the operator panel (d).
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STEP 6 STEP 7
Remove colored image drum packing pieces. Remove tape
STEP 8 STEP 9
Remove protective sheet 1. Remove colored locks (b).
2. Remove tape then remove colored seals (a).
NOTE: Be sure all tape is removed from image drum
cartridges.
STEP 10 STEP 11
1. Shake toner cartridge from side to side to distribute
toner (a).
2. Remove sealing tape from toner cartridge bottom (b).
Align the notch on the end of the toner cartridge with the
tab (a) in the image drum, and then lower the toner
cartridge into the image drum. Press down to make sure
it is seated correctly.
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STEP 12 STEP 13
1. Lock toner cartridge with colored lever.
2. Repeat these steps for remaining toner cartridges.
STEP 14 STEP 15
1. Pull out the paper tray (a).
2. Remove the colored shipping retainer (b).
3. Insert the appropriate media size label (c). This is
helpful if optional trays are installed.
STEP 16 STEP 17
Close the top cover.
Load paper.
1. Set guides (a, b) to paper size. Make sure the paper
guides are snug against the paper.
2. Close the paper tray (c).
Install the paper catcher.
1. Lift cover where paper catcher is placed.
2. Align tabs on catcher in notches on printer.
3. Press down until catcher is fully seated.
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STEP 18 STEP 19
1. Insert the power cable.
2. Turn the printer ON.
In order to reduce electromagnetic interference—”noise”
that interferes with TVs or other appliances—you must
place the included ferrite core on the network cable.
1. Loop the cable as shown placing the core about 1 inch
from the connector on the printer end. Note: The network
cable is not provided.
2. Connect the network cable between the printer and
the Ethernet hub or router. Install the parallel cable if
used.
Note: Install the printer software BEFORE connecting the
USB cable.
Duplexer
STEP 1 STEP 2
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STEP 3 STEP 4
STEP 5 STEP 6
STEP 7 STEP 8
STEP 9 STEP 10
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Replacing the Fuser
STEP 1 STEP 2
CAUTION: The Fuser may be hot.
Lift the Blue tab up to unlock the fuser.
Using the handle, gently Lift the fuser out of the printer
Replacing the Transfer Belt
STEP 1 STEP 2
Turn off the printer.
NOTE: If the hard disk drive is installed in your printer,
press the SHUTDOWN/RESTART button for several
seconds before turning the printer off.
Open the top cover.
CAUTION: The fuser is very HOT after the printer has
been printing. Be careful not to touch it!
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STEP 3 STEP 4
Remove the four image drums/toner cartridge units and
place them on a flat surface.
STEP 5 STEP 6
Cover them with dark paper or plastic to protect them
from light.
Lift the transfer belt latches to release them. Grasp the blue handles and lift the transfer belt out.
Dispose of it in accordance with local regulations.
WARNING: Do not incinerate the used transfer belt. It
may explode and cause a fire hazard.
STEP 7 STEP 8
Unpack the new transfer belt, grasp the blue handles and
lower the left side of the belt into the printer, fitting the
pins into the guides at the front and back, then lower the
right side.
Push down on the belt latches to lock the new belt in
place.
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STEP 9 STEP 10
Put the image drum/toner cartridge units back into the
printer.
1. Close the top cover.
2. Turn the Printer on.
Replacing the Waste Toner Bottle
STEP 1 STEP 2
Open the door and remove the waste toner bottle. Follow the instructions on the label to ensure proper
disposal.
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