iSys iTerra Elite II Color LED Plotter User Manual
iTerra Elite ll User Guide
1. Table of Contents
1. Table of Contents ............................................................................................................................................................ 2
2. Limitation of Liability ....................................................................................................................................................... 3
3. iTerra Elite ll Warranty .................................................................................................................................................... 4
4. Safety Information .......................................................................................................................................................... 5
5. Unpacking the Printer and Feeder .................................................................................................................................. 8
iTerra Elite II Front View ................................................................................................................................................... 11
iTerra Elite II Rear View ..................................................................................................................................................... 12
6. Switching the Printer Off ............................................................................................................................................... 13
7. Menu Functions ............................................................................................................................................................ 14
Feeder Operator Panel ..................................................................................................................................................... 14
Printer Operator Panel ...................................................................................................................................................... 14
How to Change the Settings: User .................................................................................................................................... 15
How to Change the Settings: Administrator ..................................................................................................................... 15
8. Menus ........................................................................................................................................................................... 16
Printer Configuration Menu .............................................................................................................................................. 16
Print Information Menu .................................................................................................................................................... 17
Printer Shutdown Menu ................................................................................................................................................... 17
9. Major Printer Components and Paper Path ................................................................................................................. 18
10. Feeder Part Names .................................................................................................................................................... 19
11. Loading Media ........................................................................................................................................................... 20
Loading Cut Sheet Paper into the Printer Tray ................................................................................................................. 20
Media Set Up: Loading Paper into the Feeder, Option 1 .................................................................................................. 22
Media Set Up: Loading Paper into the Feeder, Option 2 .................................................................................................. 25
12. Paper Sensor Error Codes ......................................................................................................................................... 28
Clearing Paper Jams .......................................................................................................................................................... 29
Exit Speed Adjustment ...................................................................................................................................................... 34
13. Maintenance ............................................................................................................................................................. 35
Order Information ............................................................................................................................................................. 35
Toner Cartridge Replacement ........................................................................................................................................... 35
Image Drum Replacement ................................................................................................................................................ 38
Replacing the Transfer Belt Unit ....................................................................................................................................... 40
Fuser Replacement ........................................................................................................................................................... 41
14. iTerra Elite II Specifications ....................................................................................................................................... 43
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2. Limitation of Liability
The Imaging Systems Group’s total liability to the purchaser, or to any third party, for damages from any and all causes
whatsoever, regardless of the form of action, whether in contract or in tort, including negligence, and any infringement of
proprietary rights or any misappropriation or unlawful use of any proprietary rights or property of any third party shall, in
the aggregate, be limited to purchase price actually paid by the purchaser for the product relating to the damages. The
limitation of liability provisions of this agreement reflect an informed voluntary allocation of the risks (known and unknown)
that may exist in connection with the provisions of the goods and services provided hereunder by The Imaging Systems
Group Inc. and that such voluntary risk allocation represents a fundamental part of the agreement reached between The
Imaging Systems Group Inc. with the purchaser.
The Imaging Systems Group Inc. shall not be liable for any special, direct or indirect, incidental, consequential, exemplary,
punitive or any similar or other damages of any nature suffered by the purchaser whatsoever including, without limitation,
loss of use or lack of availability of the purchaser facilities, including its computer resources and any stored data, loss of
profits or revenue, or other commercial loss, or any claim for contribution or indemnity in respect of any claims against the
purchaser, regardless of whether The Imaging Systems Group Inc. has been advised of the possibility of such damages.
The Imaging Systems Group Inc.
911 28 Street NE
Calgary, Alberta, Canada
T2A 7X1
www.isys-group.com
www.isys-media.com
Phone: 1-403-204-5200
Fax: 1-403-204-1971
Toll Free: 1-866-415-4797
e-mail: support@isys-group.com
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3. iTerra Elite ll Warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, THIS
WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN
OR ORAL, IS EXPRESSED OR IMPLIED AND THE
IMAGING SYSTEMS GROUP INC. SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND QUALITY SATISFACTION. THE
WARRANTY TERMS CONTAINED HEREIN, EXCEPT
TO THE EXTENT LAWFULLY PREMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO APPLICABLE STATUTORY RIGHTS.
USE OF THE PRODUCT CONSTITUTES
ACCEPTANCE OF THIS WARRANTY.
Corporate
Headquarters:
iSys –group
911-28th Street
NE Calgary AB
T2A 7X1
Canada
www.isysgroup.com
1-866-415-iSys
(4797)
iSys - The Imaging Systems Group Inc. (iSys) warrants the iTerra Elite ll (Product) to be free from defects in materials and
workmanship and will remedy any such defect according to the terms of this Limited Warranty.
iSys warrants the Product to be free from defects in material and workmanship occurring under normal usage, within the
normal operating range and duty cycles specified. If the iSys Customer Service Representative Department receives
notice of such defects during the warranty period, iSys at its option, and within a reasonable time, will repair or replace the
defective Product. A certified iSys service representative shall perform repairs, and such repairs, at the option of iSys,
may be performed at the customer site, a dealer site, a service depot or the factory. Replacement Product, at the option
of iSys, may be either new or equivalent in performance to new. Delivery is defined by a signed and dated receipt from
the original carrier or iSys dealer delivering the Product, or down time for repair and replacement.
iSys does not warrant the operation of the Product to be uninterrupted or error free. iSys assumes no liability for and
holds itself harmless against any claims of consequential costs or damages which may arise from interruption or error in
the operation of the Product.
iSys does not warrant defects, malfunctions and/or failures, which in its opinion, result from conditions of improper use,
abuse, neglect, operation outside the published environmental specifications, improper site preparation and maintenance,
the use of unqualified or unauthorized media (papers, films, toners, inks, fusers or belts), inadequate preventative
maintenance, unauthorized modifications or unauthorized maintenance. Such conditions shall render this warranty void
and otherwise release iSys from its liability under this Product warranty. Consumables are non-warranty items.
All product returned to factory must be accompanied by an RMA number, obtained by calling the iSys Service Department
at 403-204-5200 or as otherwise instructed. Shipping and handling charges to vendor for repair are the sole responsibility
of the customer. iSys will cover shipping charges on the return of the repaired unit for the term of the warranty as stated
above. Shipping will consist of Standard Shipment level or Best Effort. Accelerated or Premium Shipping Service is
available but costs will be fully born by customer. Any international duties and taxes payable on transporting the repaired
unit across international borders will be the responsibility of the customer. The Elite ll Printer is a Canadian made product
and therefore falls under the import/export laws of NAFTA.
A written receipt for the Product, showing the date of purchase, dealer’s name, and both the model and serial
number/PID’s of the Product must accompany any request or claim for work to be performed under this Limited Warranty.
Additional information on obtaining service under this Limited Warranty or for obtaining Extended Warranty coverage
contact iSys – The Imaging Systems Group directly at 866-415-iSys (4797) or at 403-204-5200.
iSys or its authorized service partner will repair, or at its option replace, at no charge, any defective
component(s) of the Product for a period of one (1) year from the date of purchase. This Limited Warranty
extends to the original purchaser only. This Limited Warranty does not extend to consumable items.
June 2011: Revision 002 4
4. Safety Information
120 Volt Models
Your iSys product has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment,
there are a few basic precautions you should take to avoid hurting yourself or damaging the product.
Save all provided documentation for future reference.
Read and follow all warning and instruction labels on the product itself.
Unplug the product before you clean it. Use only a damp cloth; do not use liquid or aerosol cleaners.
Place your product on a firm, solid surface. If placed on something unsteady, it may fall and be damaged. If
placed on a soft surface, the vents may be blocked, causing the product to overheat.
Protect your product from overheating. Make sure no obstructions block the openings of the product. Do not put
the product on or near a heat source (such as a radiator or heat register). Keep the product out of direct
sunlight.
Always use this product in a well ventilated area. Allow enough room around the product for adequate
ventilation and easy access to the paper trays. If the product is placed in any kind of enclosure, make sure the
enclosure is well ventilated.
Do not use the product near water. Do not spill liquid of any kind on it.
Be certain that your power source matches the rating listed on the back of the product. If you are not sure,
check with your dealer or local power company.
Do not connect this product to an uninterruptible power supply (UPS).
Your product has a grounded, three-prong plug as a safety feature. This plug only fits into a grounded outlet. If
the plug does not fit, the outlet may be an older, non-grounded type. Contact an electrician to have the outlet
replaced. Do not use an adapter to defeat the grounding.
Install the product near an easily accessible power outlet.
Avoid damaging the power cord. Do not put anything on it or place it where it will be walked on. If the cord
becomes damaged or frayed, replace it immediately.
If you are using an extension cord or power bar with the product, make sure the total amperes required by all
the equipment on the extension is less than the extension’s rating. The total ratings of all equipment plugged
into the outlet should not exceed 15 amperes.
Do not poke anything in the ventilation slots of the product. You could get an electrical shock or cause
hazardous electrical arcing, which could cause a fire.
Aside from the routine maintenance described in the documentation, do not try to service the product yourself.
Removing the cover may expose you to shocks or other hazards.
Do not make any adjustments other than those outlined in the documentation. You may cause damage that will
require extensive repair work. The provided documentation explains how to get your product serviced by
qualified iSys technicians. If anything happens that indicating your product is not working properly or has been
damaged, unplug it immediately and follow the procedures in the provided documentation for having your
product serviced.
Here are some of the things to look for.
The power cord or plug is frayed or damaged.
Liquid has been spilled into the product, or the product has been exposed to water.
The product has been dropped, or the cabinet is damaged.
The product does not function normally when following the operating instructions.
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5. Unpacking the Printer and Feeder
STEP 1
STEP 2
With two people lift the top (feeder) box off of the
bottom (printer) box.
Open the feeder box. Remove the feeder.
STEP 3
STEP 4
Remove the wing nut on the bottom of the feeder
before placing upright on any surface.
Position the feeder at the back of the cart as shown.
Back
of cart
Wing Nut
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STEP 5
STEP 6
Open the feeder and remove all packing material.
Close the feeder door.
Lift the lid off of the printer box.
STEP 7
STEP 8
With two people, remove the printer from the box
and remove the packaging tape as shown.
Press button to open lid.
STEP 9
STEP 10
Remove fuser shipping lock.
Pull the drums/toners out of the printer.
Internal packing material
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STEP 11
STEP 12
Remove the protective film.
Place the drums and toners back into the printer. Lock
all four toners into the four drums.
STEP 14
Keep the printer level while lowering it onto the feeder;
ensure you are aligning the printer with the pins
located on the top of the feeder.
STEP 15
When the iTerra Elite II is fully assembled the printer
should look like the image above.
STEP 13
Remove the letter tray shipping lock.
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1. Output stacker, face down
Standard printed copy delivery point. Holds up to 350
sheets at 80g/m².
2. Operator panel
Menu driven operator controls and LCD* panel.
3. Paper tray
Standard paper tray. Holds up to 530 sheets of 80g/m²
paper.
4. Multi purpose tray
Used for feeding heavier paper stocks, envelopes and
other special media. Also for manual feeding of single
sheets when required.
5. Paper level indicator
6. Front cover release lever
7. Multi-purpose tray release recess
8. Top cover release button
9. LED heads
10. Fuser release levers
11. Toner cartridges (C,M,Y,K)
12. ID units (C,M,Y,K)
13. Duplex unit (when fitted)
iTerra Elite II Front View
*The display language can be changed to show English, French, Spanish or Portuguese.
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1. ON/OFF switch
2. AC power socket
3. Duplex unit (when fitted)
4. Rear, face up stacker
5. USB interface
6. ACC interface (host USB)
7. Network interface*
8. Parallel interface
iTerra Elite II Rear View
This view shows the connection panel, the rear output stacker and the location of the optional duplex (two-sided printing)
unit.
* The Network Interface may have a protective “plug” which must be removed before connection can be made. This view
shows the connection panel, the rear output stacker and the location of the optional duplex (two-sided printing) unit.
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6. Switching the Printer Off
1. Press the Enter button on the control panel to enter the menu.
2. Press the Menu down button and scroll to the Shutdown menu.
3. Press the Enter button.
4. Press the Enter button to continue.
5. Press the Enter button to execute.
6. At the prompt, turn the power switch OFF.
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