iTerra Elite ll User Guide
1. Table of Contents
1. Table of Contents ............................................................................................................................................................ 2
2. Limitation of Liability ....................................................................................................................................................... 3
3. iTerra Elite ll Warranty .................................................................................................................................................... 4
4. Safety Information .......................................................................................................................................................... 5
5. Unpacking the Printer and Feeder .................................................................................................................................. 8
iTerra Elite II Front View ................................................................................................................................................... 11
iTerra Elite II Rear View ..................................................................................................................................................... 12
6. Switching the Printer Off ............................................................................................................................................... 13
7. Menu Functions ............................................................................................................................................................ 14
Feeder Operator Panel ..................................................................................................................................................... 14
Printer Operator Panel ...................................................................................................................................................... 14
How to Change the Settings: User .................................................................................................................................... 15
How to Change the Settings: Administrator ..................................................................................................................... 15
8. Menus ........................................................................................................................................................................... 16
Printer Configuration Menu .............................................................................................................................................. 16
Print Information Menu .................................................................................................................................................... 17
Printer Shutdown Menu ................................................................................................................................................... 17
9. Major Printer Components and Paper Path ................................................................................................................. 18
10. Feeder Part Names .................................................................................................................................................... 19
11. Loading Media ........................................................................................................................................................... 20
Loading Cut Sheet Paper into the Printer Tray ................................................................................................................. 20
Media Set Up: Loading Paper into the Feeder, Option 1 .................................................................................................. 22
Media Set Up: Loading Paper into the Feeder, Option 2 .................................................................................................. 25
12. Paper Sensor Error Codes ......................................................................................................................................... 28
Clearing Paper Jams .......................................................................................................................................................... 29
Exit Speed Adjustment ...................................................................................................................................................... 34
13. Maintenance ............................................................................................................................................................. 35
Order Information ............................................................................................................................................................. 35
Toner Cartridge Replacement ........................................................................................................................................... 35
Image Drum Replacement ................................................................................................................................................ 38
Replacing the Transfer Belt Unit ....................................................................................................................................... 40
Fuser Replacement ........................................................................................................................................................... 41
14. iTerra Elite II Specifications ....................................................................................................................................... 43
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2. Limitation of Liability
The Imaging Systems Group’s total liability to the purchaser, or to any third party, for damages from any and all causes
whatsoever, regardless of the form of action, whether in contract or in tort, including negligence, and any infringement of
proprietary rights or any misappropriation or unlawful use of any proprietary rights or property of any third party shall, in
the aggregate, be limited to purchase price actually paid by the purchaser for the product relating to the damages. The
limitation of liability provisions of this agreement reflect an informed voluntary allocation of the risks (known and unknown)
that may exist in connection with the provisions of the goods and services provided hereunder by The Imaging Systems
Group Inc. and that such voluntary risk allocation represents a fundamental part of the agreement reached between The
Imaging Systems Group Inc. with the purchaser.
The Imaging Systems Group Inc. shall not be liable for any special, direct or indirect, incidental, consequential, exemplary,
punitive or any similar or other damages of any nature suffered by the purchaser whatsoever including, without limitation,
loss of use or lack of availability of the purchaser facilities, including its computer resources and any stored data, loss of
profits or revenue, or other commercial loss, or any claim for contribution or indemnity in respect of any claims against the
purchaser, regardless of whether The Imaging Systems Group Inc. has been advised of the possibility of such damages.
The Imaging Systems Group Inc.
911 28 Street NE
Calgary, Alberta, Canada
T2A 7X1
www.isys-group.com
www.isys-media.com
Phone: 1-403-204-5200
Fax: 1-403-204-1971
Toll Free: 1-866-415-4797
e-mail: support@isys-group.com
June 2011: Revision 002 3
3. iTerra Elite ll Warranty
TO THE EXTENT ALLOWED BY LOCAL LAW, THIS
WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN
OR ORAL, IS EXPRESSED OR IMPLIED AND THE
IMAGING SYSTEMS GROUP INC. SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND QUALITY SATISFACTION. THE
WARRANTY TERMS CONTAINED HEREIN, EXCEPT
TO THE EXTENT LAWFULLY PREMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO APPLICABLE STATUTORY RIGHTS.
USE OF THE PRODUCT CONSTITUTES
ACCEPTANCE OF THIS WARRANTY.
Corporate
Headquarters:
iSys –group
911-28th Street
NE Calgary AB
T2A 7X1
Canada
www.isysgroup.com
1-866-415-iSys
(4797)
iSys - The Imaging Systems Group Inc. (iSys) warrants the iTerra Elite ll (Product) to be free from defects in materials and
workmanship and will remedy any such defect according to the terms of this Limited Warranty.
iSys warrants the Product to be free from defects in material and workmanship occurring under normal usage, within the
normal operating range and duty cycles specified. If the iSys Customer Service Representative Department receives
notice of such defects during the warranty period, iSys at its option, and within a reasonable time, will repair or replace the
defective Product. A certified iSys service representative shall perform repairs, and such repairs, at the option of iSys,
may be performed at the customer site, a dealer site, a service depot or the factory. Replacement Product, at the option
of iSys, may be either new or equivalent in performance to new. Delivery is defined by a signed and dated receipt from
the original carrier or iSys dealer delivering the Product, or down time for repair and replacement.
iSys does not warrant the operation of the Product to be uninterrupted or error free. iSys assumes no liability for and
holds itself harmless against any claims of consequential costs or damages which may arise from interruption or error in
the operation of the Product.
iSys does not warrant defects, malfunctions and/or failures, which in its opinion, result from conditions of improper use,
abuse, neglect, operation outside the published environmental specifications, improper site preparation and maintenance,
the use of unqualified or unauthorized media (papers, films, toners, inks, fusers or belts), inadequate preventative
maintenance, unauthorized modifications or unauthorized maintenance. Such conditions shall render this warranty void
and otherwise release iSys from its liability under this Product warranty. Consumables are non-warranty items.
All product returned to factory must be accompanied by an RMA number, obtained by calling the iSys Service Department
at 403-204-5200 or as otherwise instructed. Shipping and handling charges to vendor for repair are the sole responsibility
of the customer. iSys will cover shipping charges on the return of the repaired unit for the term of the warranty as stated
above. Shipping will consist of Standard Shipment level or Best Effort. Accelerated or Premium Shipping Service is
available but costs will be fully born by customer. Any international duties and taxes payable on transporting the repaired
unit across international borders will be the responsibility of the customer. The Elite ll Printer is a Canadian made product
and therefore falls under the import/export laws of NAFTA.
A written receipt for the Product, showing the date of purchase, dealer’s name, and both the model and serial
number/PID’s of the Product must accompany any request or claim for work to be performed under this Limited Warranty.
Additional information on obtaining service under this Limited Warranty or for obtaining Extended Warranty coverage
contact iSys – The Imaging Systems Group directly at 866-415-iSys (4797) or at 403-204-5200.
iSys or its authorized service partner will repair, or at its option replace, at no charge, any defective
component(s) of the Product for a period of one (1) year from the date of purchase. This Limited Warranty
extends to the original purchaser only. This Limited Warranty does not extend to consumable items.
June 2011: Revision 002 4
4. Safety Information
120 Volt Models
Your iSys product has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment,
there are a few basic precautions you should take to avoid hurting yourself or damaging the product.
Save all provided documentation for future reference.
Read and follow all warning and instruction labels on the product itself.
Unplug the product before you clean it. Use only a damp cloth; do not use liquid or aerosol cleaners.
Place your product on a firm, solid surface. If placed on something unsteady, it may fall and be damaged. If
placed on a soft surface, the vents may be blocked, causing the product to overheat.
Protect your product from overheating. Make sure no obstructions block the openings of the product. Do not put
the product on or near a heat source (such as a radiator or heat register). Keep the product out of direct
sunlight.
Always use this product in a well ventilated area. Allow enough room around the product for adequate
ventilation and easy access to the paper trays. If the product is placed in any kind of enclosure, make sure the
enclosure is well ventilated.
Do not use the product near water. Do not spill liquid of any kind on it.
Be certain that your power source matches the rating listed on the back of the product. If you are not sure,
check with your dealer or local power company.
Do not connect this product to an uninterruptible power supply (UPS).
Your product has a grounded, three-prong plug as a safety feature. This plug only fits into a grounded outlet. If
the plug does not fit, the outlet may be an older, non-grounded type. Contact an electrician to have the outlet
replaced. Do not use an adapter to defeat the grounding.
Install the product near an easily accessible power outlet.
Avoid damaging the power cord. Do not put anything on it or place it where it will be walked on. If the cord
becomes damaged or frayed, replace it immediately.
If you are using an extension cord or power bar with the product, make sure the total amperes required by all
the equipment on the extension is less than the extension’s rating. The total ratings of all equipment plugged
into the outlet should not exceed 15 amperes.
Do not poke anything in the ventilation slots of the product. You could get an electrical shock or cause
hazardous electrical arcing, which could cause a fire.
Aside from the routine maintenance described in the documentation, do not try to service the product yourself.
Removing the cover may expose you to shocks or other hazards.
Do not make any adjustments other than those outlined in the documentation. You may cause damage that will
require extensive repair work. The provided documentation explains how to get your product serviced by
qualified iSys technicians. If anything happens that indicating your product is not working properly or has been
damaged, unplug it immediately and follow the procedures in the provided documentation for having your
product serviced.
Here are some of the things to look for.
The power cord or plug is frayed or damaged.
Liquid has been spilled into the product, or the product has been exposed to water.
The product has been dropped, or the cabinet is damaged.
The product does not function normally when following the operating instructions.
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5. Unpacking the Printer and Feeder
STEP 1
STEP 2
With two people lift the top (feeder) box off of the
bottom (printer) box.
Open the feeder box. Remove the feeder.
STEP 3
STEP 4
Remove the wing nut on the bottom of the feeder
before placing upright on any surface.
Position the feeder at the back of the cart as shown.
Back
of cart
Wing Nut
June 2011: Revision 002 8
STEP 5
STEP 6
Open the feeder and remove all packing material.
Close the feeder door.
Lift the lid off of the printer box.
STEP 7
STEP 8
With two people, remove the printer from the box
and remove the packaging tape as shown.
Press button to open lid.
STEP 9
STEP 10
Remove fuser shipping lock.
Pull the drums/toners out of the printer.
Internal packing material
June 2011: Revision 002 9
STEP 11
STEP 12
Remove the protective film.
Place the drums and toners back into the printer. Lock
all four toners into the four drums.
STEP 14
Keep the printer level while lowering it onto the feeder;
ensure you are aligning the printer with the pins
located on the top of the feeder.
STEP 15
When the iTerra Elite II is fully assembled the printer
should look like the image above.
STEP 13
Remove the letter tray shipping lock.
June 2011: Revision 002 10
1. Output stacker, face down
Standard printed copy delivery point. Holds up to 350
sheets at 80g/m².
2. Operator panel
Menu driven operator controls and LCD* panel.
3. Paper tray
Standard paper tray. Holds up to 530 sheets of 80g/m²
paper.
4. Multi purpose tray
Used for feeding heavier paper stocks, envelopes and
other special media. Also for manual feeding of single
sheets when required.
5. Paper level indicator
6. Front cover release lever
7. Multi-purpose tray release recess
8. Top cover release button
9. LED heads
10. Fuser release levers
11. Toner cartridges (C,M,Y,K)
12. ID units (C,M,Y,K)
13. Duplex unit (when fitted)
iTerra Elite II Front View
*The display language can be changed to show English, French, Spanish or Portuguese.
June 2011: Revision 002 11
1. ON/OFF switch
2. AC power socket
3. Duplex unit (when fitted)
4. Rear, face up stacker
5. USB interface
6. ACC interface (host USB)
7. Network interface*
8. Parallel interface
iTerra Elite II Rear View
This view shows the connection panel, the rear output stacker and the location of the optional duplex (two-sided printing)
unit.
* The Network Interface may have a protective “plug” which must be removed before connection can be made. This view
shows the connection panel, the rear output stacker and the location of the optional duplex (two-sided printing) unit.
June 2011: Revision 002 12
6. Switching the Printer Off
1. Press the Enter button on the control panel to enter the menu.
2. Press the Menu down button and scroll to the Shutdown menu.
3. Press the Enter button.
4. Press the Enter button to continue.
5. Press the Enter button to execute.
6. At the prompt, turn the power switch OFF.
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7. Menu Functions
1. Display
Displays the feeder status and
any error messages
2. Load Button
Press to complete loading
paper
1.Ready LED
ON: Ready to receive data
BLINKING:
Processing data.
OFF: Offline
6. Attention LED
ON: A warning occurs. Printing may be
possible (e.g low toner)
BLINKING: An error occurs. Printing not
possible (e.g toner empty)
OFF: Normal Condition
2. Display
Displays the printer Status and any error
messages.
7. Back Button
Returns to the previous higher level menu
3. Menu Scroll
Buttons
Enters the Menu mode. IN Menu mode,
forwards or reverses the menu item
displayed.
Press for 2 seconds or longer to jump from
top to bottom
8. Enter Button
In the ONLINE or OFFLINE mode: enters
the Menu mode.
In the Menu mode: determines the setting
selected.
4. On Line
Button
Switches between ONLINE and OFFLINE
Scrolls the HELP screen
Forced printing on the paper currently
loaded when pressed with “WONG
PAPER” or “WRONG PAPER SIZE”
displayed.
9. Cancel Button
Deletes the data being printed or received
when pressed for two seconds or longer.
Deletes the data when pressed for two
seconds or longer with WRONG PAPER
SIZE, RUN OUT OF PAPER, TRAY 1 IS
OPEN, or TRAY 1 IS NOT FOUND is
displayed.
Exits the menu and goes ONLINE when
pressed in the Menu mode.
5. Help Button
Provides advice when an error such as
incorrect paper size occurs
10.Power Save/
Wake up Button
Pressing this button switches the machine
into sleep or wake- up mode. Refer to
“Power saving mode” page 12.
2
1
Feeder Operator Panel
Printer Operator Panel
June 2011: Revision 002 14
How to Change the Settings: User
It should be noted that many of these settings can be, and often are, overridden by settings in the Windows printer drivers.
However, several of the driver settings can be left at “Printer Setting”, which will then default to the settings entered in
these printer menus.
Where applicable, factory default settings are shown in bold type in the following tables.
In the normal operating condition, known as “standby,” the printer’s LCD window will show “Ready to Print”. In this
condition, to enter the menu system, press the up and down Menu buttons on the operator panel to move up and down
through the list of menus until the menu you wish to view is displayed. Then proceed as follows:
1. Press Enter to enter the menu.
2. Use the up and down MENU buttons on the control panel to scroll through the menus. When the item you want to
change is displayed, press Enter to view the sub-menus for that item.
3. Use the up and down MENU buttons to move up and down through the sub-menu items. When the item you want to
change is displayed press Enter to display the setting.
4. Use the up and down MENU buttons to move up and down through the available settings for the sub-menu item. When
the item you want to change is displayed press Enter to display the setting. An asterisk (*) will appear next to the setting,
indicating that this setting is currently in effect.
5. Do one of the following:
• Press Back again to move up to the list of menus;
or…
• Press On Line or Cancel to exit from the menu system and return to standby.
How to Change the Settings: Administrator
You can set whether to ENABLE or DISABLE each category in the user menu.
Disabled categories are not displayed in the User’s menu. Only a system administrator can change these settings.
1. Turn OFF the printer. Turn ON the printer while pressing the Enter button.
When Boot Menu appears, take your finger off the button.
2. Press the Enter button.
3. At the Enter Password prompt, enter the 4-9 digit Admin password:
(a) Using the up and down MENU buttons, scroll to the required letter/digit.
(b) Press the Enter button to input and move to the next letter/digit.
(c) Repeat steps (a) and (b) until all letters/digits are entered.
Enter your 4 to 9 digit password. (The default password is aaaaaa).
4. Press the Enter button.
5. Press the up or down MENU button until the “category” you want to change is displayed.
6. Press the Enter button.
7. Press the up or down MENU button until the “item” you want to change is displayed.
8. Press the Enter button.
9. Using the up or down MENU button, identify the parameter as required.
10. Press the Enter button to enter an asterisk (*) on the right side of the setting selected.
11. Press the On Line button to switch to online. The machine will automatically re-boot.
June 2011: Revision 002 15
8. Menus
ITEM
ACTION
EXPLANATION
Tray Count
Tray1
Select an item to display the total number of pages printed
from the relevant tray.
Supplies Life
Cyan Drum
Magenta Drum
Yellow Drum
Black Drum
Belt
Fuser
Select item to display the percentage of a consumable
remaining.
Network
Printer Name
Short Printer Name
IPv4 Address
Gateway Address
MAC Address
Network FW version
Web Remote version
IPv6 Address (Local)
IPv6 Address (Global) Remote
version
Displays the full printer name.
Displays an abbreviated version.
Displays the IPv4 Address of the network.
Displays the Gateway Address of the network.
Displays the Mac Address of the printer.
Displays the Network firmware revision.
Displays the Web remote version.
Displays the IPv6 Address (Local) of the network.
Displays the IPv6 Address (Global) of the network.
System
Serial Number
Asset Number
Lot Number
CU Version
PU Version
Total Memory
Flash Memory
SD Card
Date and Time
Displays information for these items.
Printer Configuration Menu
a. Display condition: IP Version v4+v6 or IP v6
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Print Information Menu
ITEM
ACTION
EXPLANATION
Configuration
Execute
Select execute to print out a configuration report.
Network
Execute
Scroll down to this parameter and select execute to print out
Network information.
Demo Page
DEMO1
Execute
Scroll down to this parameter and select execute to print out
a demonstration page.
File List
Execute
Scroll down to this parameter and select execute to print out
a list of job files.
(displayed only if File System is installed).
PS font List
Execute
Scroll down to this parameter and select execute to print out
a Postscript emulation typeface list.
PCL font List
Execute
Scroll down to this parameter and select execute to print out
a PCL font list.
IBM PPR Font List
Execute
Scroll down to this parameter and select execute to print out
an IBM PPR font list.
EPSON FX Font List
Execute
Scroll down to this parameter and select execute to print out
an Epson FX emulation font list.
Usage Report
Execute
Scroll down to this parameter and select execute to print out
a list of color and mono pages printed.
Error Log
Execute
Scroll down to this parameter and select execute to print out
the error log.
Color Profile List
Execute
Scroll down to this parameter and select execute to print out
a list of color profiles.
ITEM
ACTION
EXPLANATION
Shutdown
Start
Execute
Performs controlled shutdown of the printer.
Only power the printer off when the display
Indicates that shutdown is complete.
This menu provides a quick method of listing various items stored within the printer.
Printer Shutdown Menu
This item should always be selected before switching the printer off, to ensure that no data is lost.
June 2011: Revision 002 17
9. Major Printer Components and Paper Path
1. Paper Exit
2. Fuser Unit
3. Top Cover
4. Printer Operator Panel
5. Front Cover
6. Cut Sheet Paper Tray
7. Feeder Operator Panel
8. Fan Fold Paper Tray
9. Feeder
4
5
3
2
1
6
8
9
7
June 2011: Revision 002 18
10. Feeder Part Names
Guide Funnel
Paper Tray
Feed Rollers
Guide Channels
Load Door Latches
Load Door
Guide Door
Loading Slot
Guide Tray Latches
Guide Tray
June 2011: Revision 002 19
11. Loading Media
STEP 1
STEP 2
Remove the paper tray from the printer.
Fan the paper to be loaded at the edges (1) and in the
middle (2) to ensure that all sheets are properly
separated, and then tap the edges of the stack on a flat
surface to make it flush again (3).
STEP 3
Load paper (letter headed paper face down and top edge
towards the front of the printer), as shown. Adjust the
rear stopper (a) and paper guides (b) to the size of paper
being used.
Loading Cut Sheet Paper into the Printer Tray
iTerra Elite II: IMPORTANT: Set paper size dial to the size of paper being used.
June 2011: Revision 002 20
To prevent paper jams:
• Do not leave space between the paper and the guides and rear stopper.
• Do not overfill the paper tray. Capacity depends on the type of paper stock.
• Do not load damaged paper.
• Do not load paper of different sizes or types at the same time.
• Close the paper tray gently.
• Do not pull the paper tray out during printing (except as described below for the 2nd tray).
CAUTION: Do not open or close the rear paper exit while
printing as it may result in a paper jam.
NOTES:
For face down printing, make sure the face up (rear) stacker (a) is closed (the paper exits from the top of the printer).
Stacking capacity is approximately 350 sheets for the Elite II, depending on paper weight.
For face up printing, make sure the face up (rear) stacker (a) is open and the paper support (b) is extended. Paper is
stacked in reverse order. Capacity is approximately 100 sheets of 20-lb. US Bond (75 g/m2) paper.
June 2011: Revision 002 21
Media Set Up: Loading Paper into the Feeder, Option 1
STEP 1
STEP 2
Push the guide tray latches inward and pull the guide tray
forward about 12 inches.
Open the guide door, load door and guide channels.
STEP 3
STEP 4
Place the paper in the tray with the Tick Mark facing up and
on the right to the front of the feeder.
Lift the tension roller up and slide the paper between
both rollers
NOTE: Please ensure the rear face up stacker is open before printing fanfold paper.
Guide Door
Guide Tray Latches
Guide Door
Load Door
Tick Mark
Front of Feeder
Tension Rollers
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STEP 5
STEP 6
Pull paper towards the front.
Ensure the media is flush against the guide channels
STEP 7
STEP 8
Use the Guide Width Adjuster (Red Knob) to change
the width of the guide if necessary.
Turn the Knob COUNTERCLOCKWISE to NARROW
the guide.
Turn the Knob CLOCKWISE to WIDEN the guide.
Ensure there is no space between the Guide
Channels and the paper (too wide).
Ensure the paper is not compressed between the
Guide Channels (too narrow)
Raise the paper between the guide channels until it is
lightly touching the feed rollers.
Media
Guide Channels
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STEP 9
STEP 10
Gently turn the roller until the media can be seen and
ensure the media is aligned straight.
Close the guide channels and the load door.
STEP 11
STEP 12
Close the guide door.
Slide in the guide tray; ensure the tray is fully latched.
When the Require Load message appears, press the
“Load” button.
The message “STATUS: IDLE” should be displayed on
the feeder operator panel; you are ready to print.
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STEP 1
STEP 2
Push the guide tray latches inward and pull the guide tray
forward about 12 inches.
Push the guide tray latches inward and pull the guide
tray forward. Open the guide door, load door and
guide channels.
STEP 3
STEP 4
Front loading paper path is pictured above.
Insert paper in the front bottom loading slot until it
goes into the paper tray.
Guide Door
Guide Tray Latches
Media Set Up: Loading Paper into the Feeder, Option 2
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STEP 5
STEP 6
Lift tension roller up and slide the paper between both
rollers.
Ensure the media is flush against the guide channels
STEP 7
STEP 8
Use the Guide Width Adjuster (Red Knob) to change
the width of the guide if necessary.
Turn the Knob COUNTERCLOCKWISE to NARROW
the guide.
Turn the Knob CLOCKWISE to WIDEN the guide.
Ensure there is no space between the Guide
Channels and the paper (too wide).
Ensure the paper is not compressed between the
Guide Channels (too narrow)
Raise the paper between the guide channels until it is
lightly touching the feed rollers.
Tension
Rollers
Media
Guide Channels
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STEP 9
STEP 10
Gently turn the roller until the media can be seen and
ensure the media is aligned straight.
Close the guide channels and the load door.
STEP 11
STEP 12
Close the Guide Door
Slide in the Guide Tray; ensure the tray is fully latched.
When the Require Load message appears, press the
“LOAD” button.
The message “Status: Idle” should be displayed on the
feeder operator panel; you are ready to print.
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12. Paper Sensor Error Codes
Message
What To Do
Msg: Guide Door Open
Ensure Guide Door is Closed
Msg: Guide Tray Out
Push Guide Tray Completely into the Feeder.
Ensure Guide Tray Latches are Locked.
Msg: Close Guide Tray
Ensure Guide Door is Closed
Msg: Close Door/Tray
Push Guide Tray Completely into the Feeder.
Ensure Guide Tray Latches are Locked.
Msg: Funnel Full
Remove all Paper from the Guide.
Msg: Path Full
Remove all Paper from the Guide.
Code #
Location
Code #
Location
380
Paper Feed Upper
385
Fuser
381
Paper Transport
392
Paper Feed Lower
382
Paper Exit
10 - 11
Load Sensors
10-11
380
381
385
392
382
Please refer to the message list below in the event you receive an error code on the feeder operator panel.
Please refer to the error list below in the event you receive an error code on the feeder operator panel.
June 2011: Revision 002 28
Error
What Happened
Status: Error 00
Emergency stop (guide door opened during motor
movement)
Status: Error 01
Switch panel communication error
Status: Error 02
Internal error
Status: Error 03
Internal error
Status: Error 10
Media not found over lower load sensor after load
Status: Error 11
Media not positioned between load sensors
properly after load advance
Status: Error 31
Cutter did not leave home position in required time
Status: Error 32
Cutter did not finish cut in required time or can't
home it
STEP 1
STEP 2
Press the cover release and open the top cover.
Note the position of the four toners cartridges (a) and image
drums (b). It is essential that they go back in the same
order.
WARNING: If the printer has been powered on, the fuser will
be hot. This area is clearly labeled. Do not touch.
Clearing Paper Jams
June 2011: Revision 002 29
STEP 3
STEP 4
Lift the image drum, complete with its toner
cartridge, up and out of the printer
Put the assembly down gently onto a piece of paper
to prevent toner from staining surrounding areas and
to avoid damaging the green drum surface and cover.
STEP 5
STEP 6
Check if any sheets of paper are visible on any part
of the belt unit (a. release handle, b. belt, c. fuser or
d. fuser pressure release lever).
To remove sheet from the front, lift the sheet from the
belt and pull it forward into the internal drum cavity to
withdraw the sheet.
CAUTION: The green image drum surface at the base of the Image Drum is very delicate and light
sensitive. Do not touch it and do not expose it to normal room light for more than 5 minutes. If the
drum unit needs to be out of the printer for longer than this, wrap the cartridge inside a black plastic
bag to keep it away from light. Never expose the drum to direct sunlight or very bright room lighting.
June 2011: Revision 002 30
STEP 7
STEP 8
To remove a sheet from the central area, separate
the sheet from the belt surface and withdraw the
sheet.
To remove a sheet in the fuser; push the two retaining
levers (e) towards the rear of the printer t0 release the
fuser. Withdraw the fuser unit using the handle (f).
STEP 9
Press release lever (g) and pull trapped paper from the
fuser.
NOTE: If the sheet is well advanced into the fuser
(only a short length is still visible), do not attempt
to pull it back.
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STEP 10
STEP 11
Replace fuser unit into the machine and move
locking levers (e) toward the rear of the machine.
Starting with the cyan image drum unit nearest the fuser,
replace the four image drums into the drum cavity,
making sure to locate them in the correct order.
STEP 12
Open the rear exit tray (h) and check for sheets of
paper in the rear path area (i), pull out any sheets
found in this area.
STEP 13
STEP 14
If the sheet is low down in this area and difficult to
remove, it is probably still gripped by the fuser. In
this case raise the top cover, reach around and
press down on the fuser pressure release lever (d).
Pull down the MP tray using the depressions. Lift the
front cover release lever and lower the front cover.
June 2011: Revision 002 32
STEP 15
STEP 16
Check inside the cover for sheets in this area and
remove any that you find, and then close the cover.
Pull out the paper tray and ensure all paper is stacked
properly, is undamaged, and that the paper guides
are properly positioned against the edge of the paper
stack. When satisfied replace the tray. Close the top
cover and press down firmly so the cover latch closes.
STEP 17
Pull out the paper guide tray, clear out any paper
jams. Reload fan fold paper and close the paper
guide tray.
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Exit Speed Adjustment
STEP 1
STEP 2
Select Menu on the printer menu,
Scroll down the menu and select Calibration.
STEP 3
STEP 4
Scroll down the Calibration menu.
Select Exit Speed Adjustment.
STEP 5
Adjust the exit speed by increasing the number in
increments of two. Select Enter and then Online. This
will take you back to the main printer menu.
If the image is smearing, increase the exit speed.
June 2011: Revision 002 34
13. Maintenance
Item
Life
ELITE II ORDER NO.
Toner, black
11,000 Letter @ 5%
600-1360
Toner, Cyan
11,500 Letter @ 5%
600-1362
Toner, Yellow
11,500 Letter @ 5 %
600-1366
Toner, Magenta
11,500 Letter @ 5%
600-1364
Image drum, black
30,000 Letter pages *
600-1370
Image drum, cyan
30,000 Letter pages *
600-1372
Image drum, Magenta
30,000 Letter pages *
600-1374
Image drum, yellow
30,000 Letter pages *
600-1376
Transfer Belt
60,000 Letter pages *
600-1380
Fuser (120V)
60,000 Letter pages *
600-1381
Fuser (230V)
60,000 Letter pages *
600-1382
NOTE: When the LCD display indicates TONER LOW, or if print appears faded, first
open the top cover and try tapping the cartridge a few times to evenly distribute the
toner powder. This will enable you to obtain the best “yield” from your toner
cartridge.
CAUTION! To avoid toner wastage and possible toner sensor errors, do not change
the toner cartridge(s) until “TONER EMPTY” is displayed.
WARNING! If you inhale any toner or get it in your eyes, drink a little water or bathe
your eyes liberally in cold water. Seek medical attention immediately.
WARNING! If the printer has been powered on, the fuser may be hot. This area is
clearly labeled. Do not touch.
Order Information
Only use iSys products to ensure the best quality and performance from your hardware. Using other products
may adversely affect your printer's performance and invalidate your warranty.
*Based on continuous print.
Toner Cartridge Replacement
Have a sheet of paper handy so that you have somewhere to place the used cartridge while you install the new one.
Dispose of the old cartridge responsibly, inside the pack that the new one came in. Follow any regulations,
recommendations, etc., which may be in force concerning waste recycling. If you do spill any toner powder, lightly
brush it off. If this is not enough, use a cool, damp cloth to remove any residue. Do not use hot water, and never use
solvents of any kind. They will make stains permanent.
June 2011: Revision 002 35
STEP 1
STEP 2
Press the cover release and open the printer’s top
cover fully. Note the position of the four cartridges.
(a) Pull the colored toner release lever on the
cartridge to be replaced fully towards the front
of the printer.
(b) Lift the right hand end of the cartridge and
then draw the cartridge to the right to release
the left hand end as shown, and withdraw the
toner cartridge out of the printer.
STEP 3
STEP 4
Clean the top of the ID unit with a clean, lint free
cloth. Remove the new cartridge from its box but
leave its wrapping material in place for the moment.
Gently shake the new cartridge from end to end
several times to loosen and distribute the toner evenly
inside the cartridge.
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STEP 5
STEP 6
Remove the wrapping material and peel off the
adhesive tape from the underside of the cartridge.
Insert the left end of the cartridge into the top of the
image drum unit first; pushing it against the spring on
the drum unit, then lower the right end of the cartridge
down onto the image drum unit.
STEP 7
STEP 8
Pressing gently down on the cartridge to ensure
that it is firmly seated, push the colored lever
towards the rear of the printer. This will lock the
cartridge into place and release toner into the
image drum unit.
Gently wipe the LED head surface with a clean, lint
free cloth.
Finally close the top cover and press down firmly at
both sides so that the cover latches closed.
June 2011: Revision 002 37
Image Drum Replacement
STEP 1
STEP 2
Press the cover release and open the printer’s top
cover fully.
Note the position of the four toner cartridges (a) and
image drums (b) it is essential that they go back in the
same order.
STEP 3
Holding it by its top centre, lift the image drum,
complete with its toner cartridge, up and out of the
printer.
CAUTION! Static sensitive devices, handle with care.
WARNING! If the printer has been powered on, the fuser will be hot. This area is clearly labeled. Do not
touch.
CAUTION! The green image drum surface
at the base of the ID unit is very delicate
and light sensitive. Do not touch it and do
not expose it to normal room light for
more than 5 minutes. If the drum unit
needs to be out of the printer for longer
than this, please wrap the cartridge inside
a black plastic bag to keep it away from
light. Never expose the drum to direct
sunlight or very bright room lighting.
The printer contains four image drums: cyan, magenta, yellow and black.
June 2011: Revision 002 38
STEP 4
STEP 5
With the colored toner release lever (1) to the right,
pull the lever towards you. This will release the toner
cartridge from the drum.
Lift the right hand end of the toner cartridge (1) and
then draw the cartridge to the right to release the lefthand end as shown (2) and withdraw the toner cartridge
out of the image drum cartridge. Place the cartridge on
a piece of paper to avoid marking your furniture.
STEP 6
Place the toner cartridge onto the new image drum
cartridge as shown. Push the left end in first and then
lower the right end in. (It is not necessary to fit a new
toner cartridge at this time unless the remaining toner
level is very low.)
STEP 7
STEP 8
Push the colored release lever away from you to lock
the toner cartridge onto the new image drum unit and
release toner into it.
Holding the complete assembly by its top center, lower
it into place in the printer, locating the pins at each end
into their slots in the sides of the printer.
NOTE: Follow the instructions that come
with the new image drum for additional
information such as the removal of
packaging material etc.
NOTE: If you need to return or transport your printer for any reason, please make sure you
remove the image drum unit beforehand and place in the bag provided. This is to avoid toner
spillage.
June 2011: Revision 002 39
Replacing the Transfer Belt Unit
STEP 1
STEP 2
Press the cover release and open the printer’s top
cover fully.
Note the positions of the four toner cartridges (a) and
image drums (b) it is essential that they go back in the
same order.
STEP 3
STEP 4
Lift each of the image drum units out of the printer
and place them in a safe place away from direct
sources of heat and light.
Locate the two fasteners (a) at each side of the belt and
the lifting bar (b) at the front end. Turn the two fasteners
90˚ to the left. This will release the belt from the printer
chassis. Pull the lifting bar (b) upwards so that the belt
tilts up towards the front, and withdraw the belt unit (c)
from the printer.
WARNING! If the printer has been powered on, the fuser will be hot. This area is clearly labeled. Do not
touch.
CAUTION! The green image drum surface at the base of each cartridge is very delicate and light
sensitive. Do not touch it and do not expose it to normal room light for more than 5 minutes. If the
drum unit needs to be out of the printer for longer than this, please wrap the cartridge inside a black
plastic bag to keep it away from light. Never expose the drum to direct sunlight or very bright room
lighting.
The belt unit is located under the four image drums. Switch off the printer and allow the fuser to cool for about 10 minutes before
opening the cover.
June 2011: Revision 002 40
STEP 5
STEP 6
Lower the new belt unit into place, with the lifting bar
at the front and the drive gear towards the rear of the
printer. Locate the drive gear into the gear inside the
printer by the rear left corner of the unit, and lower
the belt unit flat inside the printer.
Turn the two fasteners (a) 90˚ to the right until they
lock. This will secure the belt unit into place. Replace
the four image drums, complete with their toner
cartridges, into the printer in the same sequence as
they came out.
Close the top cover and press down firmly at both sides
so that the cover latches closed.
STEP 1
STEP 2
Press the cover release and open the printer’s top cover
fully.
Identify the fuser handle (a). Pull the two fuser retaining
levers (b) towards the front of the printer so that they are
fully upright. Remove the new fuser from its packaging and
remove the transit material
WARNING! If the printer has recently been powered on, some fuser components will be very hot.
Handle the fuser with extreme care, holding it only by its handle, which will only be mildly warm to
touch. A warning label clearly indicates the area. If in doubt, switch the printer off and wait at least 10
minutes for the fuser to cool before opening the printer cover.
Fuser Replacement
The fuser is located inside the printer just behind the four image drum units.
June 2011: Revision 002 41
STEP 3
STEP 4
Holding the new fuser by its handle, make sure that it is
the correct way round. The retaining levers (b) should be
fully upright, and the two locating lugs (c) should be
towards you.
Lower the fuser into the printer, locating the two lugs in the
slots in the metal partition which separates the fuser from
the image drums .Push the two retaining levers (b) towards
the rear of the printer to lock the fuser in place.
STEP 5
Place the drums back into the printer and replace the
lid.
June 2011: Revision 002 42
14. iTerra Elite II Specifications
Printer Specifications
PRINT TECHNOLOGY
Color LED
PLOTTER CARRIAGE WIDTH
8.5”
MAXIMUM PRINTABLE WIDTH
8.24”
PRINT RESOLUTION
300 dpi or 600 dpi
CONSUMABLES
Fanfold Paper, Toners, Drums, Fuser and Transfer Belt
SHEET SIZES
Letter, Legal
CONNECTIVITY INTERFACES
Centronics, USB 2.0, 10/100 Network
WARRANTY
1 Year
DRIVERS
Windows XP, Vista, Windows 7 – 32 & 64 Bit
OPTIONS
Cart, Output Basket, Auto Stacker
DATA FORMAT (INTERNAL)
PCL5C, PCL6
POWER REQUIREMENTS
110V or 230V
60Hz – 50Hz
10A-5A
MEASUREMENTS
17.12” x 20.75” x 25.98”
(W x D x H)
(43.4cm x 54.6cm x 64.8cm)
WEIGHT
110lbs
OPERATING TEMPERATURE
50°F to 90°F
OPERATING HUMIDITY
20% to 60% RH non-condensing
CERTIFICATIONS
FCC Class A, CE
For MSDS Sheets please visit: http://www.isys-media.com/view_category.asp?cat=92
June 2011: Revision 002 43
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