iStorage diskG User Manual

User’s Manual

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Table of Contents

About the iStorage diskGenie Secure Drive

Package contents

iStorage diskGenie button panel

iStorage diskGenie - Getting Started

Before you begin

Connecting the iStorage diskGenie

Connecting the iStorage diskGenie with USB Y-Cable

How do I use the iStorage diskGenie the first time?

What if I forget the User Password?

Using the iStorage diskGenie

Entering the Standby Mode

Entering the User Mode

Exiting the User Mode

Entering the Admin Mode

Exiting the Admin Mode

Password Management

Changing the Admin Password

Adding a new User Password

Deleting the User Passwords

Changing the User Password

iStorage diskGenie Brute Force Protection

What is Brute Force Attack?

How does the iStorage diskGenie protect against brute force attack?

Completely resetting the iStorage diskGenie

Initializing and formatting the iStorage diskGenie after a complete reset

Hibernating, Suspending, or Logging off from the Operating System

Troubleshooting

Technical Support

Warranty and RMA information

foruse.FortheMac

4 5 6

7 8 9

About the iStorage diskGenie Secure Drive

Looking for an effortless way to secure your data? The iStorage diskGenie Secure Drive is the ultimate portable hard drive and secure storage system. With an easy-to-use keypad design and software free setup, the iStorage diskGenie Secure Drive enables you to access the drive with your own unique pin. Featuring AES 256 bit hardware encryption, the iStorage diskGenie provides seamless real-time encryption, keeping your data safe even if the hard drive is removed from its enclosure.

Package contents

• iStorage diskGenie drive with

integrated USB cable

• Travel pouch

• USB Y-cable

• Quick Start Guide

Quick Start Guide

our

iStora ge Disk Geni eis

preformattedin

NTFS for W

indows®andisready

pleasereferto thedirectionson thereverseto reformatyourdriv eto acompatibleformat

Toac cess the

iStorageDiskGenieplug yourdriveintoapowered

USB

port,enterthedefault PIN

numberof

123456

andpress

Theindi

cato

rli

ght

will

changefrom

REDtoGREENindi

catingthed

riveisunlock

edandcanbeaccessed

Changing the A DMI N PI N nu m ber t o yo ur ow n u niqu e PI N n umb er

ouarethe“administrator”ofthisdrive.Thefirstthingyouwillwantto doischangethe A

dministrator

numberfromthedefault12 3456to aunique,secure

numberthatyou

willr

emember

changethe

Admi nP IN

numberfollowth einstructionsbel ow

1. To

enterAdminMode,firstplug thedriveint o the

USB

portand waituntilthe

LED

light

turns

RED.

2. Next,

press andhold 0+for5secondsuntilthe

LED

light flashes

RED.

3. Enterthe

Admin P IN

number(defaultis123456)andpress.The

LED light will

turn

BLUE

indicatingyouareinAdminMode

4. While in A dmin M

ode,pressand hold9+u ntilthe

LED

light flashes

BLUE.

5. Enterthenew

number(minimum6digit s)andpress.The

LEDl ight will

flash

GREEN

3timesifsuccessful

6. Re-

enterthe new

numberand press

. TheLED

lightwillstaysolid

GREEN

for2

secondsindicatingyou hav esucc essfullychangedthe

Admin P IN.

7. To

exit adminmodean dbeginusingyouriSto rageDiskGeniedrive,pressthe

CANCEL

buttonuntilthe

LED turns R ED.

Nowenteryournew

numberand press

emembertosaveyourpassword inasafeplace

.If

lostorforgotten,thereisno wayto accesst hedrive

2 3

abc def

1 ghi jkl mno

pqrs tuv wxyz

cance

youarehavingdifficultypleaserefer tothecompleteuser’smanualwhichisloadedonyouriStorage DiskGeniedriveandisalsoavailableatiStorage’s websiteat:

www.iStorage.com.uk

Cancelbutton

button

LED Indicator light

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586

iStorage diskGenie button panel

pqrs

cancel

jkl

def

wx y

Cancel button

button

Indicator light

The “Cancel” button can be used to:

• Cancel current operation

• Return to the previous step when you knowingly entered a wrong

password

• Exit the Admin Mode

The button can be used to access the iStorage diskGenie and it can also be used as an OK acknowledgement in the following operations:

• Entering a password

• Confirming a new password

The indicator light displays the following colors to indicate the various modes of operation:

• Red: Standby Mode

• Blue: Admin Mode

• Green: User Mode

The indicator light has other display methods to indicate different status of the iStorage diskGenie. Details are provided later in this chapter.

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iStorage diskGenie - Getting Started

Before you begin

Be sure to review the following information before you begin to use the iStorage diskGenie.

Attention: Use only the included cables with your iStorage diskGenie. You might damage the drive if you use a cable not included with the iStorage diskGenie.

The iStorage diskGenie is designed for portable use without an AC power adapter and in most cases will be able to power on a single USB port. In the event that the iStorage diskGenie is unable to power on a single USB connection, use the included USB Y-cable.

Connecting the iStorage diskGenie

1. Attach theintegrated USB cable of the iStorage diskGenie drive to an available

USBport on yourcomputer, asshown below.

2. TheiStorage diskGenie indicatorlight should glowred.

If the Indicatorlight does not power, use the includedUSBY-cable.

Refer to directions on the following page

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ConnectingtheiStorage diskGeniewithUSBY-Cable

If the indicator light does not power on a single USB connection, use the included USB Y-cable.

1. Attach theiStoragediskGenie’sintegrated USBcable to the female connectorof

theUSB Y-cable.

2. Connectthetwo male USBconnectors to twoavailable

USBports on your computer.

3. TheiStorage diskGenie indicatorlight should glowred.

How do I use the iStorage diskGenie the first time?

You can use it in one of the following ways:

• Enter the Admin Mode with 123456 (default administratorpassword),

and then you are able to change the Admin Password or create a User Password.

• Directlyenterthe Secure User Mode with 123456 (defaultAdmin Password)

to use the iStorage diskGenie.

What if I forget the User Password?

Use your Admin Password to enter Admin Mode, and then create another User Password in Admin Mode.

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Using the iStorage diskGenie

Entering

and

exiting

the

Standby Mode,

Admin

Mode,

and User Mode

Entering the Standby Mode

The Standby Mode is the default working mode of the iStorage diskGenie and is the gateway to other working modes.

To enter the Standby Mode, attach the iStoragediskGenieto your computer.The drive automaticallygoes into Standby Mode andthe indicatorlight turns red.Inthis mode, theiStorage diskGenieis locked. It cannot be recognizedbyMyComputer and it does not provide either the regular functionsortheencryption function.However,it enables youtoenter andswitch between theAdminMode and theUser Mode.

Attention: To switchbetweentheAdmin Mode and the User Mode, you are requiredto switch to the Standby Mode first, and then you can enter the mode of your choice.

Entering the User Mode

To enter the User Mode, do the following:

1. Attachthe Secure Hard Drive to your computer.It enters the Standby Mode.

2. Enter the User Password or theAdmin Password (the default Admin Password

is 123456) and press . The indicator light turns green indicating that the drive is in the User Mode. If the indicator light flashes red, you need to re-enter the correctpassword.

Exiting the User Mode

To exit the User Mode, double-click the Safely Remove Hardware icon from the Microsoft®Windows®desktop,and then remove the iStoragediskGenie from your computer.

Attach the iStorage diskGenieto your computer again and the indicator light turns red.This indicates that you are in the Standby Mode.

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Entering the Admin Mode

Note:The iStorage diskGeniecannotbe recognizedbythe operating system in the Admin Mode.

To enter the Admin Mode, do the following:

1. Attachthe USB cable to an available USB port on your computer. The iStorage

diskGenie goes into the Standby Mode, and the indicator light turns red.

2. Press and hold + 0 for five seconds until the indicator lightflashesred.This

indicates that you can enter the Admin Password.

3. Enter theAdminPassword and press . The default Admin Password is

123456.The iStoragediskGenie is inAdminMode when the indicator light has changedto blue.

Exiting the Admin Mode

To exit the Admin Mode, press the “Cancel” button in theAdminMode until the indicator light turns red. This indicates that you are in the Standby Mode.

Note: If the indicatorlightflashes red for a few seconds, indicatingthe iStoragediskGenie has returned to the Standby Mode, go back to Step 2. This is due to one of the following conditions:

• You entered an incorrectAdmin Password in Step 3.

• No activity was detected within two minutes in theAdmin Mode.

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Password Management

This section providesinformation about managing your password in the Admin Mode and User Mode.

Changing the Admin Password

You can change the Admin Password by doing the following:

1. EnterAdmin Mode (refer to page 9 for details).

2. Press and hold + 9 until the indicator light flashes blue.

3. Enter the new password and press (The Passwordmustbe a minimum of

6 digits and a maximum of 16 digits). The indicator light flashes green three times. See note below.

4. Re-enter the new Admin Password and press .The indicatorlightstays

solid green for two seconds and the Admin Password is changed successfully.

Note: If the indicatorlightflashes red three times, this indicates that the passwordis less than 6 digits or more than 16 digits. Enter a passwordthatcontains6 – 16 digits after the indicatorlight flashes blue intermittently.

1. Iftheindicator light flashes redintermittentlyand thenblue intermittently,

goback tostep 3. Thisisdue to one of thefollowing conditions:

• You waited longer than 10seconds before entering a password.

• Thenew password was entered incorrectly.

2. Ifnoactivityis detected within two minutes in theAdmin Mode, the

iStoragediskGenie will returntothe Standby Mode.

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Adding a new User Password

You can add a new User Password by doing the following:

1. Enter theAdminMode (refer to page 9 for details).

2. Press and hold + 1 until the indicator light flashes blue intermittently.

3. Enter a User Password and press (a minimum of 6 digits and a maximum

of 16 digits) The indicatorlightflashesgreenthree times.

4. Re-enter the new User Password and press . If the indicator light stays

solid green for two seconds, the User Password was added successfully.

Deleting the User Passwords

You can delete all User Passwords by doing the following:

1. Enter theAdminMode (refer to page 9 for details).

2. Press and hold 7 + 8 + for five seconds until the indicator light flashes blue

intermittently. After the indicator light flashes green three times and then blue intermittently.

3. Press and hold 7 + 8 + a second time for five seconds until the indicator

light goes on solid green for two seconds and then back to solid blue, this indicates that the User Passwords were deleted successfully.

Changing the User Password

You can change the User Password by doing the following:

1. Enter User Mode (refer to page 8 for details).

2. Press and hold + 1 until the indicator light flashes red.

3. Enter your old password and press . The indicator light will turn green,

then change to flashing blue.

4. Enter the new password and press (The Password must be a minimum of

6 digits and a maximum of 16 digits). The indicator light will flash green three times.

5. Re-enter the new User Password and press . The indicator light stays solid

green for two seconds and the User Password is changed successfully.

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iStorage diskGenie Brute Force Protection

What is Brute Force Attack?

In cryptanalysis, a brute force attack is a method of defeating a cryptographic scheme by systematically trying a large number of possibilities; for example, a large number of the possible keys in a key space in order to decrypt a message. In most schemes, the theoretical possibility of a brute force attack is recognized, but it is set up in such a way that it would be computationally infeasible to carry out. Accordingly, one definition of “breaking” a cryptographic scheme is to find a method faster than a brute force attack.

How does the iStorage diskGenie protect against brute force attack?

1. With the drive locked and in the standby state the LED is red solid

2. After six tries to enter the correct user or admin password the keypad will

not respond and LED will turn off. The drive will need to be unplugged from the USB port and repluged. This will be repeated for each six unsuccessful attempts.

3. If the user, unsuccessfully tries to unlock the drive on his 50th try the keypad

will lock and the LED will begin blinking quickly. Even if unplugging and replugging the drive will remain locked with the LED blinking quickly

4. Here are the steps to allow the user to unlock the keypad for 50 more

attempts to unlock his drive.

a. Unplug the device from the computer b. Push and hold the number five key and plug-in the drive c. The LED will be blinking alternating red and green fast d. Enter the code 5278879 e. The keypad will unlock and will be in the standby state with the LED

solid red, this will allow only 50 more attempts g. After a total of 100 Attempts the drive will remain locked with the LED

flashing red quickly. You must now go through the reset process and reformat the drive to be able to use the drive again. (see page 8)

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Completely resetting the iStorage diskGenie

If you forget all the User Passwords or Admin Passwords, you can perform a completereset to remove all the User Passwords, and restore the Admin Password to the default 123456.

Attention: Completely resetting the iStorage diskGenie will erase all the data on the drive. You will need to partition and format the iStorage diskGenie with disk management applications.

To perform a complete reset of the drive, do the following:

1. Press and hold the “Cancel” button while you attach the iStorage diskGenie

to an available USB port on your computer. The indicator light will flash blue and red alternately.

Note: If no activity is detected for 30 seconds in this step, the iStorage diskGenie will go into the Standby Mode.

2. Press and hold “Cancel” + + 2 for 10 seconds until the indicator light

turns solid green for two seconds. You have successfully reset the iStorage diskGenie.

Initializing and formatting the iStorage diskGenie after a complete reset

Acomplete reset of the iStorage diskGenie will erase all information and partition settings. You will need to initializeand format the iStorage diskGenie.

To initialize your iStorage diskGenie, do the following:

1. After a complete reset, attach the iStorage diskGenie to the computer.

2. Wait 5 seconds for the computer to renumerate the device.

3. Enter the default User Password 123456 and press to enter the User

Mode.

4. Right-click My Computer, and then click Manage from the Windows desktop.

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5. In the Computer Manage window, click Disk Management. In the Disk

Management window, the iStorage diskGenie is recognized as an unknown device that is uninitialized and unallocated.

6. Do the following to make the drive recognized as a basic drive.

• If the Initialize and Convert Disk Wizard window opens, click Cancel,

then initialize the disk manually using the following steps.

a. Right-click Unknown Disk, and then select Initialize Disk. b. In the Initialize Disk window, click OK.

7. Right-click in the blank area under the Unallocated section, and then select

New Partition. The Welcome to the New Partition Wizard window opens.

8. Click Next.

9. Select Primary partition and click Next.

10. If you need only one partition, accept the default partition size and click Next.

11. Click Next.

12. Create a volume label, select Perform a quick format, and then click Next.

13. Click Finish.

14. Wait until the format process is complete. The iStorage diskGenie will be

recognized and it is available for use.

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Hibernating, Suspending, or Logging off from the Operating System

Be sure to save and close all the files on your iStorage diskGenie before hibernating, suspending, or logging off from the Windows operating system.

It is recommended that you log off the iStorage diskGeniemanually before hibernating, suspending, or logging off from your system.

To log off the iStorage diskGenie, double-click Safely Remove Hardware on the Windowsdesktopand remove the iStorage diskGenie from your computer.

Attention: To ensure the data integrity of your iStorage diskGenie, be sure to lock or log off your iStorage diskGenie if you are:

• away from your computer

• using the switching user function by sharing a computer with others

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Troubleshooting

This section containstroubleshooting information for the iStoragediskGenie. If you encounter any of the following problems when using the iStorage diskGenie, refer to the corresponding answers.

Q: How do I use the iStorage diskGeniethe first time? A: You can use it in one of the following ways:

• Enter the Admin Mode with 123456 (default administrator password),

and then you are able to change the Admin Password or create a User Password

• Directlyenterthe Secure User Mode with 123456 (defaultAdmin Password)

to use the iStorage diskGenie

Q: What can I do if I forget the User Password? A: Use your Admin Password to enter Admin Mode, and then create another

User Password in Admin Mode.

Q: What can I do if I forget the Admin Password?

A: There is no other way to retrieve the Admin Password except a complete reset of the iStorage diskGenie. After a complete reset, all data will be lost and you will need to initialize, allocate and format the iStorage diskGenie manually. Then you will be able to use the default Admin Password 123456.

Q: Why did the operating system not recognize the iStorage diskGenie after I enter the User Mode and completely reset the computer?

A: You need to initialize, allocate and format the iStorage diskGenie manually. For more information, refer to Initializing and formatting the Hard Drive after a

complete reset in this manual.

Q: Can I initialize and format the iStorage diskGenie with Windows user account?

A: No, this is a Windows limitation, you must use the Admin account to initialize

and format the iStorage diskGenie.

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Q: How do I use the iStorage diskGenie without a password? A: As a full disk encryption product, the iStorage diskGenie can never be used

without a password.

Q: What encryption algorithm is used in this product? A: The iStorage diskGenie uses AES 256-bit algorithm.

Q: Why could I not change my User Password which has the same digits as the Admin password?

A: You can change it only in the Admin Mode. In the User Mode, the User

Password which has the same digits is created in the Admin Mode cannot be changed or deleted.

Q: Why could I not initialize, partition or format the iStorage diskGenie? A: Ensure that you have administrator privileges. You can use only the

administrator account to initialize, partition or format the iStorage diskGenie in the Admin Mode.

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Technical Support

iStorage provides the following helpful resources for you:

1. iStorage’s Website (http://www.istorage-uk.com)

This gives you the ability to check for up-to-date information.

2. E-mail us at support@istorage-uk.com

3. Or call the Technical Support Department at +44 (0) 20 8991-6260.

iStorage’s Technical Support Specialists are available from 9:00 a.m. to

5:30 p.m., GMT, Monday through Friday.

Warranty and RMA information

One Year Warranty:

iStorage offers a 1-year warranty on workmanship under normal use. The warranty period is effective from the date of purchase either directly from iStorage or an authorized reseller.

Disclaimer and terms of the warranties:

THE WARRANTY BECOMES EFFECTIVE ON THE DATE OF PURCHASE AND MUST BE VERIFIED WITH YOUR SALES RECEIPT OR INVOICE DISPLAYING THE DATE OF PRODUCT PURCHASE.

ISTORAGE WILL, AT NOADDITIONAL CHARGE, REPAIROR REPLACE DEFECTIVEPARTSW ITH NEW PARTS OR SERVICEABLE USE AND PRODUCTS REPLACED UNDER THIS WARRANTY WILL BECOME THE PROPERTY OF ISTORAGE.

D PARTS THAT ARE EQUIVALENT TO NEW IN PERFORMANCE. ALL EXCHANGED PARTS

the iStorage diskGenie against defects in materials and

THIS WARRANTY DOES NOT EXTEND TO ANY PRODUCT NOT PURCHASED DIRECTLY FROM ISTORAGE OR AN AUTHORIzED RESELLER OR TO ANY PRODUCT THAT HAS BEEN DAMAGED OR RENDERED DEFECTIVE:

1. AS A RESULT OF ACCIDENT, MISUSE, NEGLECT, ABUSE OR FAILURE AND/OR INABILITY TO FOLLOW THE W RITTEN INSTRUCTIONS PROVIDED IN THIS INSTRUCTION GUIDE: 2. BY THE USE OF PARTS NOT MANUFACTURED OR SOLD BY IST OF SERVICE, ALTERNATION OR REPAIR BY ANYONE OTHER THAN ISTORAGE AND SHALL BE VOID. THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR.

NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, HAS BEEN OR WILL BE MADE BY OR ON BEHALF OF ISTORAGE OR BY OPERATION OF LAW WITH RESPECT TO THE PRODUCT OR ITS INSTALLATION, USE, OPERATION, REPLACEMENT OR REPAIR.

ISTORAGE SHALL NOT BE LIABLE BY VIRTUE OF THIS WARRANTY, OR O SPECIAL OR CONSEQUENTIAL DAMAGE INCLUDING ANY LOSS OF DATA RESULTING FROM THE USE OR OPERATION OF THE PRODUCT, WHETHER OR NOT ISTORAGE WAS APPRISED OF THE POSSIBILITY OF SUCH DAMAGES.

ORAGE; 3. BY MODIFICATION OF THE PRODUCT; OR 4. AS A RESULT

THERWISE, FOR ANY INCIDENTAL,

iStorage Limited, iStorage House,

13 Alperton Lane, Perivale,

Middlesex, UB6 8DH

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iStorage diskG User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual