iStorage datAshur Pro 2 User Manual

Please make sure you remember your PIN (password), without it there is no way to access the data on the drive.

If you are having difﬁculty using your datAshur PRO

please contact our support team by email -

support@istorage-uk.com or by phone on +44 (0) 20 8991 6260.

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User Manual v2.1

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Table of Contents

Introduction ........................................................................................................................................................................................... 4

Box contents ......................................................................................................................................................................................... 4

1. LED indicators and their actions ..................................................................................................................................................... 5

2. Battery and LED States ................................................................................................................................................................... 5

3. First Time Use ................................................................................................................................................................................. 6

4. Unlocking datAshur PRO2 with the Admin PIN ............................................................................................................................... 7

5. To Enter Admin Mode ..................................................................................................................................................................... 8

6. To Exit Admin Mode ....................................................................................................................................................................... 8

7. Changing the Admin PIN ................................................................................................................................................................ 9

8. Setting a User PIN Policy ............................................................................................................................................................... 10

9. How to delete the User PIN Policy .................................................................................................................................................. 11

10. How to check the User PIN Policy .................................................................................................................................................. 12

11. Adding a New User PIN in Admin Mode ......................................................................................................................................... 13

12. Changing the User PIN in Admin Mode .......................................................................................................................................... 14

13. Deleting the User PIN in Admin Mode ........................................................................................................................................... 14

14. How to Unlock datAshur PRO2 with User PIN ................................................................................................................................. 15

15. Changing the User PIN in User Mode ............................................................................................................................................ 15

16. Creating a One-Time User Recovery PIN ........................................................................................................................................ 16

17. Deleting the One-Time User Recovery PIN ..................................................................................................................................... 16

18. Activating Recovery Mode and Creating New User PIN .................................................................................................................. 17

19. Set User Read-Only in Admin Mode .............................................................................................................................................. 18

20. Enable User Read/Write in Admin Mode ........................................................................................................................................ 18

21. Set Global Read-Only in Admin Mode ............................................................................................................................................ 19

22. Enable Global Read/Write in Admin Mode ..................................................................................................................................... 19

23. How to conﬁgure a Self-Destruct PIN ............................................................................................................................................. 20

24. How to delete the Self-Destruct PIN ............................................................................................................................................... 21

25. How to Unlock with the Self-Destruct PIN ...................................................................................................................................... 21

26. How to Conﬁgure an Admin PIN after a Brute Force attack or Reset .............................................................................................. 22

27. Setting the Unattended Auto-Lock Clock ........................................................................................................................................ 22

28. Turn off the Unattended Auto-Lock Clock ....................................................................................................................................... 23

29. How to check the Unattended Auto-Lock Clock ............................................................................................................................... 24

30. Set Read-Only in User Mode .......................................................................................................................................................... 24

31. Enable Read/Write in User Mode .................................................................................................................................................... 25

32. Brute Force Hack Defence Mechanism ........................................................................................................................................... 25

33. How to set the User PIN Brute Force Limitation ............................................................................................................................. 26

34. How to check the User PIN Brute Force Limitation ......................................................................................................................... 27

35. How to perform a complete reset ................................................................................................................................................... 28

36. How to conﬁgure datAshur PRO2 as Bootable ................................................................................................................................ 28

37. How to disable the datAshur PRO2 Bootable feature ....................................................................................................................... 29

38. How to check the Bootable setting .................................................................................................................................................. 29

39. How to conﬁgure the Drive as Removable or Local Disk ................................................................................................................ 30

40. How to check whether the Drive is Removable or Local Disk ......................................................................................................... 31

41. Formatting the datAshur PRO2 for Windows .................................................................................................................................. 32

42. datAshur PRO2 Setup for Mac OS .................................................................................................................................................. 34

43. datAshur PRO2 Setup for Linux (Ubuntu 18.04 LTS) ..................................................................................................................... 36

44. Hibernating, Suspending or Logging off from the Operating System ............................................................................................ 39

45. How to check Firmware in Admin Mode ......................................................................................................................................... 39

46. How to check Firmware in User Mode ............................................................................................................................................ 40

47. Technical Support .......................................................................................................................................................................... 41

48. Warranty and RMA information ...................................................................................................................................................... 41

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Introduction

Note: The datAshur PRO2 rechargeable battery is not fully charged, we recommend the battery be

charged prior to ﬁrst use. Please plug in the datAshur PRO2 to a powered USB port for 30-60 minutes to fully charge the battery.

Thank you for purchasing the iStorage datAshur® PRO2, an ultra-secure and easy to use, hardware encrypted USB 3.2 Gen 1 PIN authenticated ﬂash drive with capacities up to 512GB and rising.

The datAshur PRO2 incorporates a rechargeable battery allowing the user to enter a 7-15 digit PIN (Personal Identiﬁcation Number) onto the on-board keypad to unlock the drive before connecting to a USB port. To lock the drive and encrypt all data, simply eject the datAshur PRO2 from the host computer and the entire contents of the drive will be encrypted (full disk encryption) using military grade AES-XTS 256-bit hardware encryption. If the drive is lost or stolen and an incorrect PIN is entered 10 consecutive times (default setting), the datAshur PRO2 defence mechanism will be triggered to protect against unathorised access.

The datAshur PRO2 can be conﬁgured with both User and Admin PINs and can also be programmed to include a ‘User Recovery PIN’ making it perfect for corporate and government deployment. As the datAshur PRO2 is unlocked via the on-board keypad and not a host computer, it is not vulnerable to software/hardware based key-loggers or brute force attacks.

One of the unique and underlying security features of the GDPR compliant datAshur PRO2 is the dedicated hardware based secure microprocessor (Common Criteria EAL4+ ready), which employs built-in physical protection mechanisms designed to defend against external tamper, bypass attacks and fault injections. Unlike other solutions, the datAshur PRO2 reacts to an automated attack by entering the deadlock frozen state, which renders all such attacks as useless. In plain and simple terms, without the PIN there’s no way in!

Box Contents

• iStorage datAshur PRO2

User Manual v2.1

• Extruded Aluminium Sleeve

• QSG - Quick Start Guide

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1. LED indicators and their actions

LED LED State Description LED LED State Description

RED, GREEN and

RED Solid Locked device (in either

Standby or Reset states)

RED - Fade Out Device Turning off to the

Idle State

GREEN Blinking Unlocked device as Admin

(not connected to USB port)

BLUE Blinking

GREEN and BLUE

Blinking together

GREEN and BLUE

Blinking alternately

Waiting for User PIN entry

Waiting for Admin PIN entry

Authentication in progress

GREEN Solid

BLUE Solid

Unlocked device as User (not connected to USB port) or device in User mode

Device in Admin mode

BLUE blinking every

5 seconds

Battery starts charging after 30 seconds when device is locked and connected to a USB port

2. Battery and LED States

Note: The normal function of the datAshur PRO2 may be disturbed by strong Electro-Magnetic Interference. If

so, simply power cycle the product (power off then power on) to resume normal operation. If normal operation does not resume, please use the product in a different location.

Low Battery Sensor

The datAshur PRO2 incorporates voltage detection circuitry that monitors the battery output when the device is powered on. When battery output drops to 3.3V or below, the RED LED ﬂashes three times and fades out. At this point, the User should connect the datAshur PRO2 to a powered USB port and charge for 15-30minutes. Once recharged, the datAshur PRO2 will resume normal function.

To wake from Idle State

Idle state is deﬁned as when datAshur PRO2 is not being used and all LEDs are off.

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To wake datAshur PRO2 from the idle state do the following.

Press and hold down the SHIFT ( ) button for one second or connect the device to a powered USB port

RED, GREEN and BLUE LEDs blink once in sequence then the

GREEN LED blinks twice and ﬁnally switches to a solid RED

LED indicating the device is in Standby State

To enter Idle State

To force datAshur PRO2 to enter Idle State, execute either of the following operations:

• If the device is connected to a USB port, disconnect it.

• If the device is not connected to a USB port, press and hold down the SHIFT ( ) button for a second until the LED turns solid RED and fades out to the Idle State (off).

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Note: When datAshur PRO2 is unlocked and not connected to a USB port and no operations are performed

within 30 seconds, the device will enter Idle State automatically. The LED turns to solid RED and then fades out to the idle state.

When datAshur PRO2 is connected to a USB port, the SHIFT ( ) button does not function. When connected to a powered USB port, a locked datAshur PRO2 will start charging after 30 seconds,

indicated by the BLUE LED blinking every 5 seconds.

Power-on States

After the device wakes from Idle State, it will enter one of the following states shown in the table below.

Power-on State LED indication

Standby Reset

Low Battery Level

Initial Shipment State

RED Solid RED Solid RED Blinks 3

Times

RED and GREEN

Solid

Encryption Key

 

 

 

 

Admin PIN

Description

Waiting for Admin or User PIN entry Waiting for conﬁguration of an Admin PIN

Charge on a powered USB port for 15-30 minutes

Waiting for conﬁguration of an Admin PIN

3. First Time Use

datAshur PRO2 is supplied in the ‘Initial Shipment State’ with no pre-set Admin PIN. A 7-15 digit Admin PIN must be conﬁgured before the drive can be used. Once an Admin PIN has been successfully conﬁgured, it is then not possible to switch the drive back to the ‘Initial Shipment State’.

PIN Requirements:

• Must be between 7-15 digits in length

• Must not contain only repetitive numbers, e.g. (3-3-3-3-3-3-3)

• Must not contain only consecutive numbers, e.g. (1-2-3-4-5-6-7), (7-8-9-0-1-2-3-4), (7-6-5-4-3-2-1)

Password Tip: You can conﬁgure a memorable word, name, phrase or any other Alphanumerical PIN combination

by simply pressing the button with the corresponding letters on it.

Examples of these types of Alphanumerical PINs are:

User Manual v2.1

• For “Password” press the following buttons: 7 (pqrs) 2 (abc) 7 (pqrs) 7 (pqrs) 9 (wxyz) 6 (mno) 7 (pqrs) 3 (def)

• For “iStorage” press the following buttons: 4 (ghi) 7 (pqrs) 8 (tuv) 6 (mno) 7 (pqrs) 2 (abc) 4 (ghi) 3 (def)

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Using this method, long and easy to remember PINs can be conﬁgured.

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To conﬁgure an Admin PIN and unlock the datAshur PRO2 for the ﬁrst time, please follow the simple steps in the table below.

Instructions - First Time Use LED LED State

RED, GREEN and BLUE LEDs blink once in

1. Press and hold down the SHIFT ( ) button for one second

sequence then the GREEN LED blinks twice and ﬁnally switches to solid RED and GREEN LEDs indicating the drive is in the Initial Shipment State

2. Press and hold down both KEY ( ) + 1 buttons

3. Enter New Admin PIN and press the KEY ( ) button once

LEDs turn to blinking GREEN and solid BLUE

Blinking GREEN and solid BLUE LEDs switch to a GREEN blink then back to Blinking GREEN and solid BLUE LEDs

BLUE LED rapidly blinks then switches to a solid

4. Re-enter New Admin PIN and press the KEY ( ) button again

BLUE LED and ﬁnally to a blinking GREEN LED

indicating the Admin PIN has been successfully conﬁgured and drive unlocked

Note: Once datAshur PRO2 has been successfully unlocked, the GREEN LED will remain blinking for 30 seconds

only, during which time the datAshur PRO2 needs to be connected to a powered USB port. It can be locked down immediately (if not connected to a USB port) by pressing and holding down the SHIFT ( ) button for a second or by clicking the ‘Safely Remove Hardware/Eject’ icon within your operating system when connected to a USB port.

When the datAshur PRO2 is unlocked and connected to a USB port, it will not accept further instructions via the keypad.

Locking datAshur PRO

To lock the drive, safely eject the datAshur PRO2 from your host operating system and unplug from the USB port. If data is being written to the drive, unplugging the datAshur PRO2 will result in incomplete data transfer and possible data corruption.

4. Unlocking datAshur PRO2 with the Admin PIN

To unlock the datAshur PRO2 with the Admin PIN, please follow the simple steps in the table below.

RED, GREEN and BLUE LEDs blink once in

sequence then the GREEN LED blinks twice and ﬁnally switches to a solid RED LED indicating the drive is in Standby State

GREEN and BLUE LEDs blink together

GREEN and BLUE LEDs will alternately blink

several times and then to a solid BLUE LED and changing to a blinking GREEN LED indicating the drive has been successfully unlocked as Admin

1. Press and hold down the SHIFT ( ) button for one second

2. In Standby State (solid RED LED) press the KEY (

) button once

3. With the GREEN and BLUE LEDs blinking together, enter the Admin PIN and press the KEY (

) button

again

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Note: Once datAshur PRO2 has been successfully unlocked, the GREEN LED will remain blinking for 30 seconds

When the datAshur PRO2 is unlocked and connected to a USB port, it will not accept further instructions via the keypad.

5. To Enter Admin Mode

To Enter Admin Mode, do the following.

RED, GREEN and BLUE LEDs blink once in

1. Press and hold down the SHIFT ( ) button for one second

2. In Standby State (solid RED LED) press the KEY (

) button once

3. With the GREEN and BLUE LEDs blinking together, enter the Admin PIN and press the KEY (

) button

again

4. Press the KEY ( within 2 seconds (KEY (

) button Three times

) x 3)

sequence then the GREEN LED blinks twice and ﬁnally switches to a solid RED LED indicating the device is in Standby State

GREEN and BLUE LEDs blink together

GREEN and BLUE LEDs will alternately blink

several times and then to a solid BLUE LED changing to a blinking GREEN LED indicating the device is unlocked

Blinking GREEN LED will change to a solid BLUE LED indicating the device is in Admin mode

6. To Exit Admin Mode

When the datAshur PRO2 is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only, during which time the drive can accept instructions via the keypad allowing it to be conﬁgured with a host of security features. If no key event happens within 30 seconds, the datAshur PRO2 will exit Admin mode automatically - the solid BLUE LED switches to a solid

RED LED which then fades out to the Idle state (all LEDs off).

To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the solid

BLUE LED switches to a solid RED LED which then fades out to the Idle state. To access the drive contents (data), the

User Manual v2.1

datAshur PRO2 must ﬁrst be in the idle state (all LEDs off) before an Admin/User PIN can be entered.

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7. Changing the Admin PIN

PIN Requirements:

• Must be between 7-15 digits in length

• Must not contain only repetitive numbers, e.g. (3-3-3-3-3-3-3)

• Must not contain only consecutive numbers, e.g. (1-2-3-4-5-6-7), (7-8-9-0-1-2-3-4), (7-6-5-4-3-2-1)

Password Tip: You can conﬁgure a memorable word, name, phrase or any other Alphanumerical PIN combination

by simply pressing the button with the corresponding letters on it.

Examples of these types of Alphanumerical PINs are:

• For “Password” press the following buttons: 7 (pqrs) 2 (abc) 7 (pqrs) 7 (pqrs) 9 (wxyz) 6 (mno) 7 (pqrs) 3 (def)

• For “iStorage” press the following buttons: 4 (ghi) 7 (pqrs) 8 (tuv) 6 (mno) 7 (pqrs) 2 (abc) 4 (ghi) 3 (def)

Using this method, long and easy to remember PINs can be conﬁgured.

To change the Admin PIN, ﬁrst enter the “Admin Mode” as described in section 5. Once the drive is in Admin Mode (solid BLUE LED) proceed with the following steps.

1. In Admin mode press and hold down both the KEY ( ) + 2 buttons

Solid BLUE LED will change to blinking GREEN and solid BLUE LEDs

Blinking GREEN and solid BLUE LEDs will

2. Enter NEW Admin PIN and press KEY ( ) button

switch to a single GREEN LED blink and then back to blinking GREEN and solid BLUE LEDs

Blinking GREEN and solid BLUE LEDs change

3. Re-enter the NEW Admin PIN and press KEY ( ) button

to a rapidly blinking BLUE LED and ﬁnally to a solid BLUE LED indicating the Admin PIN has been successfully changed

Note: When the datAshur PRO2 is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only,

during which time the drive can accept instructions via the keypad allowing it to be conﬁgured with a host of security features. If no key event happens within 30 seconds, the datAshur PRO2 will exit Admin mode automatically - the solid BLUE LED switches to a solid RED LED which then fades out to the Idle state (all LEDs off).

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To immediately exit Admin Mode (solid BLUE LED), press and hold down the SHIFT ( ) button for a second - the solid BLUE LED switches to a solid RED LED which then fades out to the Idle state. To access the drive contents (data), the datAshur PRO2 must ﬁrst be in the idle state (all LEDs off) before an Admin/User PIN can be entered.

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8. Setting a User PIN Policy

The Administrator can set a restriction policy for the User PIN. This policy includes setting the minimum length of the PIN (from 7 to 15 digits), as well as requiring or not the input of one or more 'Special Characters'. The “Special Character” functions as both the 'SHIFT ( ) + digit' buttons pressed down together.

To set a User PIN Policy (restrictions), you will need to enter 3 digits, for instance '091', the ﬁrst two digits (09) indicate the minimum PIN length (in this case, 9) and the last digit (1) denotes that one or more 'Special Characters' must be used, in other words 'SHIFT ( ) + digit'. In the same way, a User PIN Policy can be set without the need of a 'Special Character', for instance '120', the ﬁrst two digits (12) indicate the minimum PIN length (in this case,12) and the last digit (0) meaning no Special Character is required.

Once the Administrator has set the User PIN Policy, for instance '091', a new User PIN will need to be conﬁgured - see section 11, ‘Adding a New User PIN in Admin Mode’. If the Administrator conﬁgures the User PIN as '247688314' with the use of a 'Special Character' (SHIFT ( ) + digit pressed down together), this can be placed anywhere along your 7-15 digit PIN during the process of creating the User PIN as shown in the examples below.

A. 'SHIFT ( ) + 2', '4', '7', '6', '8', '8', '3', '1', '4', B. '2', '4', 'SHIFT ( ) + 7', '6', '8', '8', '3', '1', '4', C. '2', '4', '7', '6', '8', '8', '3', '1', 'SHIFT ( ) + 4',

Note:

• If a ‘Special Character’ was used during the conﬁguration of the User PIN, for instance, example ‘B’ above, then the drive can only be unlocked by entering the PIN with the ‘Special Character’ entered precisely in the

order conﬁgured, as per example ‘B’ above - (‘2’, ‘4’, ‘SHIFT ( ) + 7’, ‘6’, ‘8’, ‘8’, ‘3’, ‘1’, ‘4’).

• More than one ‘Special Character’ can be used and placed along your 7-15 digit PIN.

• Users are able to change their PIN but are forced to comply with the set ‘User PIN Policy’ (restrictions), if and when applicable.

• Setting a new User PIN Policy will automatically delete the User PIN if one exists.

• This policy does not apply to the ‘Self-Destruct PIN’. The complexity setting for the Self-Destruct PIN and Admin PIN is always 7-15 digits, with no special character required.

To set a User PIN Policy, ﬁrst enter the “Admin Mode” as described in section 5. Once the drive is in Admin Mode (solid BLUE LED) proceed with the following steps.

1. In Admin mode, press and hold down both KEY ( ) + 7 buttons

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2. Enter your 3 digits, remember the ﬁrst two digits denote minimum PIN length and last digit (0 or 1) whether or not a special character has been used.

Solid BLUE LED will change to blinking GREEN and BLUE LEDs

Blinking GREEN and BLUE LEDs will continue to blink

Blinking GREEN and BLUE LEDs will change to

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3. Press the SHIFT ( ) button once

a solid GREEN LED and ﬁnally to a solid BLUE LED indicating the User PIN Policy has been successfully set.

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Note: When the datAshur PRO2 is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only,

9. How to delete the User PIN Policy

To delete the User PIN Policy, ﬁrst enter the “Admin Mode” as described in section 5. Once the drive is in Admin Mode (solid BLUE LED) proceed with the following steps.

1. In Admin mode, press and hold down both KEY ( ) + 7 buttons

Solid BLUE LED will change to blinking GREEN and BLUE LEDs

Blinking GREEN and BLUE LEDs will change to

2. Enter 070 and press SHIFT ( ) button once

a solid GREEN LED and ﬁnally to a solid BLUE LED indicating the User PIN Policy has been successfully deleted

Note: When the datAshur PRO2 is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only,

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10. How to check the User PIN Policy

The Administrator is able to check the User PIN Policy and can identify the minimum PIN length restriction and whether or not the use of a Special Character has been set by noting the LED sequence as described below.

To check the User PIN Policy, ﬁrst enter the “Admin Mode” as described in section 5. Once the drive is in Admin Mode (solid BLUE LED) proceed with the following steps.

1. In Admin mode press and hold down both SHIFT ( ) + 7 buttons

Solid BLUE LED will change to blinking GREEN and BLUE LEDs

2. Press the KEY ( ) button and the following happens;

a. All LED’s (RED, GREEN & BLUE) become solid for 1 second. b. A RED LED blink equates to ten (10) units of a PIN. c. Every GREEN LED blink equates to a single (1) unit of a PIN d. A BLUE blink indicates that a 'Special Character' was used. e. All LED’s (RED, GREEN & BLUE) become solid for 1 second. f. LEDs return to solid BLUE

The table below describes the LED behaviour whilst checking the User PIN Policy, for instance if you have set a 12 digit User PIN with the use of a Special Character (121), the RED LED will blink once (1) and the GREEN LED will blink twice (2) followed by a single (1) BLUE LED blink indicating that a Special Character must be used.

PIN Description 3 digit Setup RED GREEN BLUE

12 digit PIN with use of a Special Character 121 1 Blink 2 Blinks 1 Blink 12 digit PIN with NO Special Character used 120 1 Blink 2 Blinks 0 9 digit PIN with use of a Special Character 091 0 9 Blinks 1 Blink 9 digit PIN with NO Special Character used 090 0 9 Blinks 0

Note: When the datAshur PRO2 is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only,

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11. Adding a New User PIN in Admin Mode

Important: The creation of a new User PIN must comply with the ‘User PIN Policy’ if one has been conﬁgured

as described in section 8, which imposes a minimum PIN length and whether a ‘Special Character’ has been used. Refer to section 10 to check the user PIN restrictions.

PIN requirements:

• Must be between 7-15 digits in length

• Must not contain only repetitive numbers, e.g. (3-3-3-3-3-3-3)

• Must not contain only consecutive numbers, e.g. (1-2-3-4-5-6-7), (7-8-9-0-1-2-3-4), (7-6-5-4-3-2-1)

• The SHIFT ( ) button can be used for additional PIN combinations - e.g. SHIFT ( ) + 1 is a different value than just 1. See section 8, ‘Setting a User PIN Policy’.

To add a New User PIN, ﬁrst enter “Admin Mode” as described in section 5. Once the drive is in Admin Mode (solid BLUE LED) proceed with the following steps.

1. In Admin mode press and hold down both KEY ( ) + 3 buttons

Solid BLUE LED will change to blinking GREEN and solid BLUE LEDs

Blinking GREEN and solid BLUE LEDs will

2. Enter New User PIN and press KEY ( ) button

switch to a single GREEN LED blink and then back to blinking GREEN and solid BLUE LEDs

Blinking GREEN and solid BLUE LEDs change

3. Re-enter the New User PIN and press KEY ( ) button again

to a rapidly blinking GREEN LED and ﬁnally to a solid BLUE LED indicating a New User PIN has been successfully conﬁgured

Note: When the datAshur PRO2 is in Admin Mode, the BLUE LED will remain on and solid for 30 seconds only,

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