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User Manual
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Remember to save your PIN in a safe place.
If lost or forgotten, there is no way to access the drive.
If you are having difficulty using your datAshur Personal® drive please contact our technical department at
email address - support@istorage-uk.com or by phone on +44 (0) 20 8991 6260.
www.istorage-uk.com
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Copyright © iStorage Limited 2014. All rights reserved.
Windows™ is a registered trademark of Microsoft Corporation.
All other trademarks and copyrights referred to are the property of their respective owners.
Distribution of modied versions of this document is prohibited without the explicit permission of the copyright holder.
Distribution of the work or derivative work in any standard (paper) book form for commercial purposes is prohibited
unless prior permission is obtained from the copyright holder.
DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE
LEGALLY INVALID.
Manual – v 31
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N30732
iStorage datAshur Personal® is developed and manufactured by
iStorage Ltd. and is based on DataLock® technology licensed from
iStorage datAshur Personal
All trademarks and brand names are the
property of their respective owners
ClevX, LLC
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Table of Contents
Introduction.............................................................................................................................. 4
Package contents ..................................................................................................................... 4
Layout ...................................................................................................................................... 5
LED indicators and their actions............................................................................................... 5
Customer delivery .................................................................................................................... 5
How to change the User PIN .................................................................................................... 6
How to create a New User PIN - when all cryptographic parameters have been zeroed ............ 6
Unlocking the drive with the User PIN ...................................................................................... 8
Locking the drive...................................................................................................................... 8
Configuring the Admin PIN ...................................................................................................... 8
How to unlock the drive with the Admin PIN ............................................................................ 10
Changing the Admin PIN.......................................................................................................... 11
Administrator Privilege Commands ......................................................................................... 12
i. Clear the User PIN: ..................................................................................................... 12
ii. Enable write protect - read only mode: ....................................................................... 12
iii. Disable write protect - read only mode: ...................................................................... 12
iv. Show security controller firmware version: ................................................................ 13
How to reset the drive .....................................................................................................14
Configuring the drive with Windows OS after a complete reset ....................................... 14
Configure the drive with Mac OS ....................................................................................20
Brute Force Hacking Detection ........................................................................................ 22
Booting from the datAshur Personal
FAQ’s - Frequently Asked Questions
Technical support & Warranty
.........................................................................................
...............................................................................
...............................................................................
22
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Introduction
Thank you for purchasing the iStorage datAshur Personal® drive, an ultra secure and easy to use,
hardware encrypted USB PIN activated ash drive.
The datAshur Personal® drive uses military grade AES 256-bit CBC hardware encryption, which
encrypts all data stored on the drive in real-time. The datAshur Personal® drive requires no software
and is OS and host independent.
The datAshur Personal® drive
incorporates a rechargeable battery allowing the user to enter a 7-15
digit PIN (Personal Identication Number) onto the on-board keypad before connecting the drive to a
USB port.
Should the drive be lost or stolen, the user can rest assured that all data held on the
datAshur Personal® drive is safe and cannot be accessed by any unauthorised person.
The datAshur Personal® drive can be congured with both a User and Admin PIN, making it perfect
for corporate and government deployment. As the datAshur Personal® drive is unlocked via the
onboard keypad and not a host computer, it is not vulnerable to software/hardware based key-loggers
or brute force attacks.
Package contents
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• datAshur Personal® USB ash drive
®
• Quick Start Guide
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1. Layout
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LOCK LED, stand by while the drive is locked
UNLOCK LED, drive is unlocked when ashing
Keypad
Key Button, used to activate the drive and to enter PIN codes
BLUE LED, when solid, the drive is connected to the computer, when
ashing data is being transferred.
2. LED indicators and their actions
When all LEDs are OFF the datAshur Personal
is locked and secure.
blink Drive is unlocked in User Mode solid No User PIN is congured
double
blink
solid Drive is connected to a powered
solid Drive is connected to host computer
blink Data exchange with host computer blink
Drive is unlocked in Admin Mode blink
USB port
and is idle
3. Customer delivery
• datAshur Personal® is shipped with a default User PIN 1-1-2-2-3-3-4-4
• Rechargeable battery installed and charged
• Admin PIN is not set
blink Drive is locked and secure
Accepting User PIN verication when
together
double
blink
illuminate
together
alternately
setting / changing the PIN
Accepting Admin PIN verication when
setting / changing the PIN
Accepting new PIN
Error
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4. How to change the User PIN
PIN requirements:
• Must be between 7-15 digits in length
• Must not contain only repetitive numbers e.g. 3-3-3-3-3-3-3
• Must not contain only consecutive numbers e.g. (1-2-3-4-5-6-7),(7-8-9-0-1-2-3-4),(7-6-5-4-3-2-1)
• Drive must NOT be connected to a host
INSTRUCTIONS LED ACTIVITY
Press KEY Button
Enter User PIN to unlock drive
(Factory default PIN 1,1,2,2,3,3,4,4)
and press KEY Button
Press and hold KEY Button for 3 seconds will illuminate together
While illuminated enter New User PIN
and press KEY Button
Re-enter New User PIN
and press KEY Button
Insert datAshur Personal into USB port
Note: If a mistake was made while dening a new PIN or the procedure was aborted,
the drive will retain the old PIN.
will blink together
will illuminate together for approximately
4 seconds and then:
will blink indicating correct PIN entry
will blink in unison
will illuminate and then
change to blinking
N.B.
blink alternately if PIN entry incorrect
blinks if 1st and 2nd entries match
5. How to create a new User PIN
when all cryptographic parameters have been zeroed
All cryptographic parameters (including User PIN and Admin PIN) are zeroed after hacking detection
has been triggered by 10 consecutive failed attempts to unlock, or when the drive has been manually
reset (see section No. 12)
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This state is evident by a solid lit RED LED indicator. It will be necessary to set a New User PIN by
following these instructions.
Once the User PIN has been dened, a new encryption key is generated using the on-board random
number generator.
Conguring a New User PIN overleaf
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5. How to create a new User PIN - continued
PIN requirements:
• Must be between 7-15 digits in length
• Must not contain only repetitive numbers e.g. 3-3-3-3-3-3-3
• Must not contain only consecutive numbers e.g. (1-2-3-4-5-6-7),(7-8-9-0-1-2-3-4),(7-6-5-4-3-2-1)
• Drive must NOT be connected to a host
INSTRUCTIONS LED ACTIVITY
Press and hold KEY Button for 3 seconds will illuminate together
While are illuminated enter a
New User PIN and press KEY Button
Re-enter New User PIN
and press KEY Button
Insert datAshur Personal into USB port
Note:
It becomes necessary to format
the drive at this point as all
previous data is obscured with the
previous encryption key (including
the le allocation table).
will blink in unison
4 seconds and then:
will blink indicating correct PIN entry
blink alternately if PIN entry incorrect
will illuminate together for approximately
will illuminate in a constant state
A User PIN can only be created when the
RED LED is lit in a constant state (datAshur
Personal® reset) or changed when the
GREEN LED is blinking (datAshur Personal®
unlocked).
Neither User nor Admin PIN can be created
while the drive is connected to a host computer.
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6. Unlocking the drive with User PIN
All data stored on the drive is encrypted using AES 256-bit CBC encryption. In order to access, the
drive must rst be unlocked. A locked drive is not accessible by the host computer.
INSTRUCTIONS LED ACTIVITY
Press KEY Button
Enter User PIN to unlock drive
(Factory default PIN 1,1,2,2,3,3,4,4)
and press KEY Button
Note that at this point the
following occurs:
Insert your datAshur Personal into USB port
Note: Once unlocked, the GREEN LED will blink for 30 seconds, within which time
the drive needs to be connected to a USB port.
If no connection has been detected within 30 seconds the drive will lock.
7. Locking the drive
The datAshur Personal® drive automatically locks when unplugged from the host computer or power
to the USB port is turned off.
will blink together
will illuminate together for
approximately 4 seconds and then:
will blink indicating correct PIN entry
will blink indicating the correct PIN entry
will blink indicating the incorrect PIN entry
will illuminate in a constant state
will illuminate and icker
8. Configuring the Admin PIN
PIN requirements:
• Must be between 7-15 digits in length
• Must not contain only repetitive numbers e.g. 3-3-3-3-3-3-3
• Must not contain only consecutive numbers e.g. (1-2-3-4-5-6-7),(7-8-9-0-1-2-3-4),(7-6-5-4-3-2-1)
• Drive must NOT be connected to a host
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If a User PIN exists, the datAshur Personal® drive must be unlocked with the User’s PIN rst.
If the drive is in a reset state (solid RED indicator), an Admin PIN can be set at any time.
For details please see the table overleaf.
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The following table depicts the possible actions when the drive is in different states:
User PIN Admin PIN Possible Actions
Can set either User or Admin PIN
NOT SET NOT SET
Cannot access drive until User or Admin PIN is dened
Can change User PIN when unlocked as User
SET NOT SET
NOT SET SET
SET SET
The drive has to be unlocked in user mode in order to proceed with conguring an Admin PIN.
It is set by following the instructions below:
INSTRUCTIONS LED ACTIVITY
Can set Admin PIN when unlocked with User PIN
Can access data when unlocked as User
Can set User PIN when drive is locked
Can unlock drive with Admin PIN
Can change Admin PIN when unlocked as Administrator
Can perform Administrator commands
Can unlock drive with either User or Admin PIN
Can change User PIN when unlocked as User
Can change Admin PIN when unlocked as Administrator
Double press the KEY Button
and
hold on the 2nd press for 3 seconds
Enter the New Admin PIN
and press KEY Button
Re - Enter the New Admin PIN
and press KEY Button
Note that at this point the
following occurs:
Insert your datAshur Personal into USB port
Note: A double blink indicates the drive is unlocked in Admin mode.
A single blink indicates the drive is unlocked in User mode.
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will double blink once and then turn solid
will illuminate together for approximately
2 seconds and then:
will double blink indicating correct PIN entry
will blink alternately if PIN entry incorrect
will illuminate in a constant state
will double blink if correct PIN entry or
will blink alternately if PIN entry incorrect
will double blink if 1st and 2nd entries match
will illuminate and icker
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Figure 1 shows the GREEN blinking characteristics when the drive is opened in user mode (top)
and admin mode (bottom).
On On
Single Blink
Double Blink
Off
On On On On
Off Off Off
User
Administrator
t
Figure 1: Mode indication
Figure 2 shows the difference between pressing KEY Button to set a User PIN vs. setting the
Admin PIN.
3 seconds
User
3 seconds
Administrator
1/4 sec
Figure 2: Key entry for mode selection
9. How to unlock with Admin PIN
INSTRUCTIONS LED ACTIVITY
Press the KEY Button twice
in succession
(similar to double-clicking a mouse)
Enter Admin PIN
Press KEY Button
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Note: Once unlocked, the GREEN LED will blink for 30 seconds, within which time
the drive needs to be connected to a USB port.
iStorage datAshur Personal
If no connection has been detected within 30 seconds the drive will lock.
will double blink together (Figure 1. above)
will illuminate together as self-tests are run
will double blink if admin entered correct PIN
will blink if incorrect PIN was entered
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10. Changing the Admin PIN
PIN requirements:
• Must be between 7-15 digits in length
• Must not contain only repetitive numbers e.g. 3-3-3-3-3-3-3
• Must not contain only consecutive numbers e.g. (1-2-3-4-5-6-7),(7-8-9-0-1-2-3-4),(7-6-5-4-3-2-1)
• Drive must NOT be connected to a host
Once an Admin PIN has been created, the datAshur Personal® must be unlocked with the Admin
PIN rst. If the drive is in a reset state (solid RED indicator), an Admin PIN can be set at any time.
INSTRUCTIONS LED ACTIVITY
Press the KEY Button twice
in succession
(similar to double-clicking a mouse)
Enter Admin PIN
Press Key Button
Double press the KEY Button
and
hold on the 2nd press for 3 seconds
Enter the New Admin PIN
and press KEY Button
Re-enter the New Admin PIN
and press KEY Button
Note that at this point the
following occurs:
will illuminate together as self-tests are run
will double blink if admin entered correct PIN
will blink if incorrect PIN was entered
will double blink once and then turn solid
will blink alternately if PIN entry incorrect
will illuminate together for approximately
2 seconds and then:
will double blink indicating correct PIN entry
will blink alternately if PIN entry incorrect
will double blink together
will double blink if correct PIN entry or
will double blink if 1st and 2nd entries match
Insert your datAshur Personal into USB port
Note:
GREEN LED will double blink for 30 seconds, within which time the drive
needs to be connected to a USB port.
If no connection has been detected within 30 seconds, the drive will lock.
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will illuminate in a constant state
will illuminate and icker
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11. Administrator Privilege Commands
A number of special functions can be performed once the drive is unlocked in administrator mode.
FUNCTION BUTTON COMBINATION OUTCOME
i. Clear the User PIN U + R + KEY Button User PIN RESET
ii. Turn write protect ON W + P + 1 + KEY Button Write Protect ON
iii. Turn write protect OFF W + P + 0 + KEY Button Write Protect OFF
iv. Show rmware version R + V + KEY Button Revision
Each of the commands above can only be performed with the drive unlocked in admin mode.
i. Clear the User PIN:
In the event of a forgotten PIN, the Administrator can reset the User PIN.
This is done by performing the following:
• Unlock the drive in admin mode
• Double press and hold KEY Button as if changing the Admin PIN
• Enter ‘U’ + ‘R’ followed by KEY Button (e.g. 8 - 7 - KEY)
• The GREEN and RED LEDS will blink 3 times to indicate success
• The GREEN LED will then double blink until plugged in
• After the drive re-locks, it will awake with a solid RED LED
• A new User PIN can be dened at this point
ii. Enable write protect - read only mode:
It is possible to write content to the drive as an administrator and restrict access to read-only.
This is done by performing the following:
• Unlock the drive in admin mode
• Double press and hold the KEY Button as if changing the Admin PIN
• Enter ‘W’ + ‘P’ + ‘1’ followed by KEY Button (e.g. 9 - 7 - 1 - KEY)
• GREEN and RED LEDS will blink 3 times to indicate success
• GREEN LED will then double blink until plugged in
Once activated, access is limited to read-only until write protect is disabled.
Note: Write Protect – read only mode is disabled on a reset of the datAshur Personal.
iii. Disable write protect - read only mode:
Restricted write protect access can be turned off with access restored to read / write.
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This is done by performing the following:
• Unlock the drive in admin mode
• Double press and hold the KEY Button as if changing the Admin PIN
• Enter ‘W’ + ‘P’ + ‘0’ followed by KEY Button (e.g. 9 - 7 - 0 - KEY)
• GREEN and RED LEDS will blink 3 times to indicate success
• GREEN LED will then double blink until plugged in
Note: Also Write Protect – read only mode is disabled on a reset of the datAshur Personal.
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11. Administrator Privilege Commands - continued
iv. Show security controller rmware version:
To display the rmware revision do the following:
• Unlock the drive in admin mode
• Double press and hold the KEY Button as if changing the Admin PIN
• Enter ‘R’ + ‘V’ followed by the KEY Button (e.g. 7 - 8 - KEY)
• The RED LED will blink according to the most-signicant digit of revision.
• The GREEN LED will blink according to the least-signicant digit.
For example, if the revision number is ‘13’, all indicators will turn off momentarily followed
by a 1 (one) blink from the RED LED followed by 3 (three) blinks from the GREEN LED.
The drive will then start double blinking to indicate that it is unlocked in admin mode.
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12. How to RESET the drive
In the event both Admin and User PIN have been forgotten, or user wants to delete all stored data,
please follow the instructions below:
The reset process will clear all cryptographic parameters including both User and Admin PIN.
In addition, the write protect feature will be reset so the drive becomes writable again.
INSTRUCTION LED ACTIVITY
Press and hold KEY Button &
number button together for 3 seconds
Release buttons will blink in unison
Enter will blink in unison
Press KEY Button will turn off
Press KEY Button
Dening a new PIN (either User or Admin) from the reset state will cause the datAshur Personal® to
invoke the random number generator to create a new encryption key.
Once a new PIN is dened, the drive will become busy running self-tests and generating a new
random encryption key.
This phase is evident by both the RED and GREEN LEDS intensifying in brightness.
The GREEN LED will blink when the drive is ready for use.
will illuminate together
will remain in solid state
Indicates User PIN must be set prior to use
13. Configuring the drive with Windows OS after a complete reset
In the event that hacking detection has been triggered by entering the incorrect PIN 10 times in
succession or the drive has been reset, all data on the drive will be lost forever.
Once a new User PIN has been created, the datAshur Personal® drive will need to be initialised and
formatted.
To initialise your datAshur Personal® drive, do the following:
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1. Create a new User PIN (see section 5 above) in the iStorage datAshur Personal® Manual
2. Unlock the datAshur Personal® drive by entering the New User PIN and connect to a computer’s
USB port.
Action continued overleaf.
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13. Configure the drive with Windows OS - continued
3. The computer should notify the user with the following message:
4. Proceed by clicking on Format disk.
Select FAT32 or NTFS depending on your needs, enter a Volume Label and click Start.
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13. Configure the drive with Windows OS - continued
5. Click OK to continue with formatting the drive. This procedure will erase ALL data on the drive.
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6. The procedure will nish formatting the drive and conrm that formatting has been completed.
While the datAshur Personal® drive is formatting the BLUE LED will be ashing.
Once nished, the BLUE LED becomes solid and your datAshur Personal® drive is ready for use.
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13. Configure the drive with Windows OS - continued
In case that the formatting wizard does not appear, please follow the procedure below:
1. Right click My Computer or Computer and then click Manage.
2. In the Computer Management window under the Disk Management tab, the datAshur Personal®
drive is recognised as a removable device in raw format.
Action continued overleaf.
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13. Configure the drive with Windows OS - continued
3. In the blank area under the unallocated section right click Removable Raw Drive and select
Format
4. The Format window will open.
Enter a new Volume Label.
Select FAT32 or NTFS depending on
your needs and click OK.
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13. Configure the drive with Windows OS - continued
5. Click OK on the Format warning window to continue with formatting the drive.
This procedure will erase ALL data on the drive.
6. The procedure will nish formatting and return to the Disk Management window.
While the datAshur Personal® drive is formatting the BLUE LED will start ashing.
iStorage datAshur Personal
When nished, the BLUE LED becomes solid and your datAshur Personal® drive is ready for use.
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14. Configure the drive with Mac OS
In the event that hacking detection has been triggered by entering the incorrect PIN 10 times in
succession or the drive has been reset, all data on the drive will be lost forever.
Once a New User PIN has been created, the datAshur Personal® drive will need to be initialised and
formatted.
To format your datAshur Personal® drive on Mac OS computers, do the following:
1. Create a New User PIN (see section No. 5)
2. Unlock the datAshur Personal® drive by entering the New User PIN and connect to a Mac
computer’s USB port.
3. The system will prompt you with INITIALIZE window.
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4. Press INITIALIZE and select the datAshur Personal® drive in the Disk Utility window.
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14. Configure the drive with Mac OS - continued
To format your datAshur Personal® drive on Mac OS computers, do the following:
5. Click on the datAshur Personal® drive on the left side of the Disk Utility window.
6. Choose Erase from the contextual menu on the right side of the window
7. Select MS-DOS for the Volume Format
8. Click Erase
9. The formatted datAshur Personal® drive will appear in the Disk Utility window and
will mount onto the desktop.
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15. Brute Force Hacking Detection
After 10 consecutive failed attempts to unlock the drive, all cryptographic parameters are zeroed
including User and Admin PIN. In this state, a New User PIN must be dened which will cause a
new encryption key to be generated.
All previously stored data is no longer accessible and the drive will require formatting.
16. Booting from the datAshur Personal
iStorage datAshur Personal
accommodate power cycling during a host boot process. No special actions are required on the part
of the user. In order to use this feature, simply unlock the drive and connect to the USB port of a
host computer. Turn on host power.
Under certain conditions, the drive may take 10 seconds to lock. For example, putting the host
computer into standby mode and leaving the drive connected. To force an immediate lock, always
unplug to remove USB power to the drive.
®
USB drives are equipped with a 10 second delay in order to
®
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17. FAQ - Frequently Asked Questions
NOTE We strongly recommend that you carefully read this User Manual, shipped with the device or
available for download on our website before contacting us for technical support.
There are no “Back Doors” to our products, we cannot retrieve a forgotten PIN or retrieve
any data off the drives unless the PIN is known.
Below are answers for the most frequently asked questions:
Q. HOW DO I USE THE datAshur Personal
A. The datAshur Personal
®
drive comes with a default PIN CODE which will unlock the
®
DRIVE FOR THE FIRST TIME?
device for the rst time, allowing the user to create their own unique User and Admin PIN.
Please follow this procedure:
Press KEY Button
Enter 1-1-2-2-3-3-4-4
Press KEY Button
The GREEN LED light will indicate the device is unlocked
Q. WHAT IS A USER PIN CODE?
A. The User PIN (Personal Identication Number) can be changed to almost any number
that is desired.
To create your New User PIN follow the instructions below:
The New User PIN must be 7 to 15 digits long.
The New User PIN cannot contain only repetitive numbers (3-3-3-3-3-3-3)
The New User PIN cannot contain only consecutive numbers (1-2-3-4-5-6-7) , (7-6-5-4-3-2-1)
You can create a word, name, phrase or any other alphanumerical PIN combination by simply
pressing the key with the corresponding letters on it.
Examples of these types of PIN CODES are:
For Password1 you would press the following keys:
7(pqrs) 2(abc) 7(pqrs) 7(pqrs) 9(wxyz) 6(mno) 7(pqrs) 3(def) 1
For iStorage you would press:
4(ghi) 7(pqrs) 8(tuv) 6(mno) 7(pqrs) 2(abc) 4(ghi) 3(def)
Using this method, long and easy to remember PIN CODES can be created.
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17. FAQ - Frequently Asked Questions - continued
Q. HOW DO I UNLOCK THE datAshur Personal
A. Your datAshur Personal
®
drive has a built-in rechargeable battery.
®
DRIVE IF THE BATTERY IS DEAD?
Even if the battery is fully discharged you can still continue to use the drive by following the
instructions below:
Connect the datAshur Personal® drive to a USB port on any computer
While connected to the computer, enter the User or Admin PIN to unlock the drive
While connected to the USB port, the internal battery will automatically charge - this is
shown by a ashing BLUE LED.
We recommend you keep the datAshur Personal® drive connected for approximately 1 hour to
fully charge the battery.
Q. HOW DO I CHANGE THE DEFAULT PIN CODE?
A. Please follow this procedure:
Press the Key Button
Within 10 seconds enter the Current User PIN and press the Key Button again
Press and hold the Key Button for 3 seconds
Enter a New User PIN number (The PIN must be 7 - 15 digits long)
Press the Key Button to store the New User PIN
Re-enter the New User PIN number
Press the Key Button to conrm the New User PIN .
Q. WHAT IF I FORGET MY PIN CODE ON MY datAshur Personal
A. If you forget the User and Admin PIN, there is absolutely no way of gaining access to the data stored
®
DRIVE?
on the drive, there are no back doors into the drive.
You will need to completely reset the datAshur Personal® drive by following the directions in this User
Manual. By resetting the drive, all data stored on the datAshur Personal® will be deleted.
When the datAshur Personal® drive is reset the following occurs:
• A new encryption key is generated
• The User and Admin PIN are deleted
Manual – v 31
• All the data on the datAshur Personal® drive is deleted
®
• A new User PIN will need to be set
• The datAshur Personal® drive will need to be formatted
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17. FAQ - Frequently Asked Questions - continued
Q. HOW DO I CREATE AN ADMIN PIN?
A. The Admin PIN is useful in a corporate environment where an Administrator can provide access to the
datAshur Personal® drive if the User PIN is forgotten or unavailable.
Please follow this procedure:
Press the Key Button
Enter the User PIN within 10 seconds and press the Key Button
Rapidly press the Key Button twice and hold the Key Button on the second press for 4 seconds
Enter a new Admin PIN and press the Key Button
NOTE If the LEDS in the above step are “single blinking” then the rst key press did not register
or was not fast enough.
If you continue, you will be changing the User PIN
Re-enter the New Admin PIN and press the Key Button
Q. WHAT IS BRUTE FORCE OR HACKING ATTEMPT PROTECTION?
A. 10 consecutive incorrect PIN entries will activate the brute force mechanism and will completely reset
the drive as follows:
• A new encryption key is generated
• The User and Admin PIN are deleted
• All the data on the datAshur Personal® drive is deleted
• A new User PIN will need to be set
• The datAshur Personal® drive will need to be formatted
Q. HOW DO I RESET THE datAshur Personal® DRIVE?
A. In case the User PIN is forgotten, or if you would like to delete all data stored on the drive and
congure a New User PIN, the RESET process will clear the User and Admin PIN, the encryption
key and will destroy all data. This means a New User PIN will have to be dened in order to re-enable
the datAshur Personal® drive.
Also, since this forces the creation of a new encryption key, the datAshur Personal® drive will
have to be reformatted.
iStorage datAshur Personal
Please follow this procedure:
Press and hold the Key Button and the number 2 Button for 3 seconds
Press 9 - 9 - 9 and press the Key Button
Press the Key Button again
NOTE When the solid RED LED is on, a New User PIN will need to be set.
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17. FAQ - Frequently Asked Questions - continued
Q. HOW DO I CREATE A NEW USER PIN AFTER RESETTING THE datAshur Personal® DRIVE?
A. Once the datAshur Personal
®
drive has been reset either with the method from the previous step
or from a brute force attack (10 unsuccessful attempts to unlock) a New User PIN will need to be
dened.
Please follow this procedure:
Press and hold the Key Button for 3 seconds
Within 10 seconds enter the New User PIN
Press the Key Button to save
Re-enter the New User PIN number & press the Key Button
If the New User PIN was accepted, the GREEN LED will be ashing.
The datAshur Personal® drive will be unlocked and be ready to format.
Q. HOW SHOULD I FORMAT MY DRIVE?
A. The datAshur Personal® drives come formatted to FAT32 ling system by default. This will allow
you to use the datAshur Personal® drive across all platforms (Windows, Apple, Linux) with a le size
limitation of up to 4GB.
Q. WHAT IS THE DIFFERENCE BETWEEN THE USER MODE AND ADMIN MODE?
A. For an ordinary user we recommend to have just one PIN code, whereas in a corporate
environment we strongly suggest creating an Admin PIN and User PIN.
When in admin mode you will be able to change the User PIN code.
Q. HOW DO I ACCESS ADMIN MODE?
A. Please follow this procedure:
Press the Key Button 2 times
Within 10 seconds enter the Admin PIN
Connect the datAshur Personal® drive to a USB port within 30 seconds
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18. Techical Support
iStorage provides the following helpful resources for you:
iStorage’s Website
http://www.istorage-uk.com
E-mail correspondence
support@istorage-uk.com
Telephone support with our Technical Support Department on +44 (0) 20 8991-6260.
iStorage’s Technical Support Specialists are available from 9:00 a.m. to 5:30 p.m.
GMT - Monday through Friday.
Warranty and RMA information
Three Year Warranty
iStorage offers a 3-year warranty on the iStorage datAshur Personal® against defects in materials
and workmanship under normal use. The warranty period is effective from the date of purchase either
directly from iStorage or an authorised reseller.
Disclaimer and terms of the warranty:
THE WARRANTY BECOMES EFFECTIVE ON THE DATE OF PURCHASE AND MUST BE VERIFIED WITH YOUR SALES RECEIPT OR
INVOICE DISPLAYING THE DATE OF PRODUCT PURCHASE.
ISTORAGE WILL, AT NO ADDITIONAL CHARGE, REPAIR OR REPLACE DEFECTIVE PARTS WITH NEW PARTS OR SERVICEABLE
USED PARTS THAT ARE EQUIVALENT TO NEW IN PERFORMANCE. ALL EXCHANGED PARTS AND PRODUCTS REPLACED UNDER
THIS WARRANTY WILL BECOME THE PROPERTY OF ISTORAGE.
THIS WARRANTY DOES NOT EXTEND TO ANY PRODUCT NOT PURCHASED DIRECTLY FROM ISTORAGE OR AN AUTHORIzED RESELLER OR TO ANY PRODUCT THAT HAS BEEN DAMAGED OR RENDERED DEFECTIVE: 1. AS A RESULT OF ACCIDENT, MISUSE,
NEGLECT, ABUSE OR FAILURE AND/OR INABILITY TO FOLLOW THE WRITTEN INSTRUCTIONS PROVIDED IN THIS INSTRUCTION
GUIDE: 2. BY THE USE OF PARTS NOT MANUFACTURED OR SOLD BY ISTORAGE; 3. BY MODIFICATION OF THE PRODUCT; OR
4. AS A RESULT OF SERVICE, ALTERNATION OR REPAIR BY ANYONE OTHER THAN ISTORAGE AND SHALL BE VOID.
THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR.
NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE, HAS BEEN OR WILL BE MADE BY OR ON BEHALF OF ISTORAGE OR BY OPERATION OF LAW WITH
RESPECT TO THE PRODUCT OR ITS INSTALLATION, USE, OPERATION, REPLACEMENT OR REPAIR.
ISTORAGE SHALL NOT BE LIABLE BY VIRTUE OF THIS WARRANTY, OR OTHERWISE, FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGE INCLUDING ANY LOSS OF DATA RESULTING FROM THE USE OR OPERATION OF THE PRODUCT, WHETHER
OR NOT ISTORAGE WAS APPRISED OF THE POSSIBILITY OF SUCH DAMAGES.
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Manual – v 31
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iStorage datAshur Personal
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13 Alperton Lane, Perivale, Middlesex, UB6 8DH
Tel: +44 (0) 20 8991 6260 | Fax: +44 (0) 20 8991 6277
e-mail: info@istorage-uk.com | web: www.istorage-uk.com
iStorage Limited, iStorage House,
www.istorage-uk.com
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