Iomega CA-ARCSERVE-DR User Manual

BrightStor ® ARCserve ® Backup for Windows

Disaster Recovery Option Guide

r11.1

C00009-2E

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Chapter 1: Introducing the Option

Benefits of Using the Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Understanding How the Option Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Features and Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Disaster Recovery Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Windows NT and Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Windows XP and Windows 2003. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3

Supported Windows Versions for Disaster Recovery Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Creating a Disaster Recovery Test Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Creating Bootable Disks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Chapter 2: Installing the Option

Preinstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Prerequisite Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Installation Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Alternate Location for Disaster Recovery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Installing the Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Post-installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Configuring an Alternate Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Chapter 3: Disaster Recovery on Windows NT 4.0

Creating Boot Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Preparing for Disaster on Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Preparing for a Disaster Using the Bootable Disk Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Contents iii

Recovering from a Disaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Recovering from a Disaster Using the Bootable Disk Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Recovering from a Disaster Using the Disaster Recovery Wizard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Completing Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Restoring to Volume Sets and Stripe Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Special Considerations for Restoring Databases. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Chapter 4: Disaster Recovery on Windows 2000

Creating Boot Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Preparing for Disaster on Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Preparing for a Disaster Using the Bootable Disk Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Preparing for a Disaster Using the Bootable Tape Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Preparing for a Disaster Using the Bootable CD Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Recovering from a Disaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Recovering from a Disaster Using the Bootable Disk Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

Recovering from Disaster Using the Disaster Recovery Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

Recovering from a Disaster Using the Bootable Tape Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

Recovering from a Disaster Using the Bootable CD Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Special Considerations for Database Restores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

Disaster Recovery DRScanSession Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Before Using the DRScanSession Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Using the DRScanSession Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Chapter 5: Disaster Recovery on Windows XP and Windows 2003

Preparing for a Disaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Creating a Machine-specific Recovery Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Recovering from a Disaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Windows XP and Windows 2003 Disaster Recovery Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Starting Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Completing Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

iv Disaster Recovery Option Guide

Chapter 6: Disaster Recovery Scenarios

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Scenario 1: Recovering a Compaq ProLiant ML370 Using Remote Disaster Recovery . . . . . . . . . . . . . .6-1

Scenario 2: Recovering an IBM xSeries 235 Using Local Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . .6-5

Scenario 3: Recovering an IBM Netfinity 6000R Using Primary SAN Disaster Recovery . . . . . . . . . . . .6-9

Scenario 4: Recovering an HP tc3100 Using Bootable Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12

Scenario 5: Recovering a Fujitsu Primergy TX200 Using Local Disaster Recovery . . . . . . . . . . . . . . . .6-15

Windows 2003 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-19

Scenario 1: Recovering an HP ProLiant ML330 G3 Using Primary SAN Disaster Recovery . . . . . . . .6-19

Windows XP Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-22

Scenario 1: Recovering a Dell PowerEdge 1600SC Using Remote Disaster Recovery . . . . . . . . . . . . . .6-22

Windows NT 4.0 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-26

Scenario 1: Recovering an HP tc3100 Using Remote Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . . . .6-26

Appendix A: Disaster Recovery in a SAN Configuration

Backing Up the SAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Recovering the SAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Appendix B: Recovering a Cluster

Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Shared Disk Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Special Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4

Checklist for Disaster Recovery on a Cluster. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Recovering from a Cluster Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Scenario 1: No Shared Disk Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

Scenario 2: Shared Disk Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

Appendix C: Frequently Asked Questions

General Usability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

All Windows Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8

Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8

Windows 2000, Windows XP, and Windows 2003 Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-10

Contents v

Problems Relating to Operating Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-11

Windows NT, Windows 2000, Windows XP, and Windows 2003. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-11

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-16

Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-17

Windows 2000, Windows XP, and Windows 2003. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-17

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-18

Index

vi Disaster Recovery Option Guide

Chapter

Introducing the Option

BrightStor® ARCserve® Backup is a comprehensive, distributed storage solution for applications, databases, distributed servers, and file systems. It provides backup and restore capabilities for databases, business-critical applications, and network clients.

Benefits of Using the Option

Disaster recovery is a backup and recovery process used to protect computing environments against the loss of data caused by a catastrophic event or natural disaster. Disasters can be caused by fire, an earthquake, employee sabotage, a computer virus, or a power failure. By their very nature, disasters cannot be predicted, in their intensity, timing, or effects.

When a mission-critical server goes down, only one thing matters—time. Each tick of the clock means business lost, opportunities squandered, efforts wasted. You need to get your system back online quickly, accurately, and safely.

BrightStor ARCserve Backup Disaster Recovery Option does this for you.

The option allows you to quickly and easily restore a server without the need for re-installing the operating system. It supports one-button disaster recovery (bootable tape) in a Windows 2000 environment. It supports diskette based disaster recovery in Windows NT and Windows 2000, and CD based disaster recovery in Windows 2000, Windows XP, and Windows 2003 environments.

There are many time consuming tasks—including installation of the base operating systems and setup of the server—that would usually have to be manually performed after a disaster. The option enables you to restore your server with minimal effort and reliable recovery. It lets you make more efficient use of time by taking you from boot media, to backup media, to online, faster than other solutions.

The option enables users with minimal server configuration experience to recover sophisticated configurations.

Introducing the Option 1–1

Understanding How the Option Works

The option is based on the concept of collecting and saving machine-specific information before a disaster strikes. Whenever a full backup job is submitted, the option automatically generates and saves emergency data information for the node, locally on the backup server, on backup media, and, if configured, on a remote computer. In the event of a disaster, the option can recover its protected computers to their last full backup state. Therefore, the recovery depends on the availability of full backup data.

Note: The option generates or updates emergency data information for disaster recovery only when performing a full backup of the machine.

Features and Functionality

The option is a flexible, easy-to-use, enterprise-wide solution to protect your data on Windows NT 4.0, Windows 2000, Windows XP, and Windows 2003 based machines. The option provides you with the following features and functionality:

■ It protects your local BrightStor ARCserve Backup server and remote

Windows NT 4.0, Windows 2000, Windows XP, and Windows 2003 clients

backed up by the BrightStor

ARCserve® Backup Client Agent using

BrightStor ARCserve Backup Server for Windows.

■ You can quickly put an unusable system back online, saving you substantial

time compared to recovering your system in the traditional method of first reinstalling the operating system and later configuring it. There is no need to reconfigure the system before it is usable when you use the option.

■ The option works with minimal user input. It can support any system that

BrightStor ARCserve Backup supports. The aim is to protect the server on which BrightStor ARCserve Backup and other important applications are running. The option effectively restores the server, provided the recommended measures were performed before the disaster occurred. It can also protect remote Windows NT 4.0, Windows 2000, Windows XP, and Windows 2003 platforms.

■ The option is compatible with previous versions of BrightStor ARCserve

Backup. You can use the option with BrightStor ARCserve Backup version 9 agents. In addition, you can use the option with BrightStor ARCserve 2000 with Service Pack 4, although you must run new backups.

1–2 Disaster Recovery Option Guide

Disaster Recovery Methods

Disaster recovery methods are provided for specific versions of Windows as discussed in the following sections. For more information about the differences between the methods discussed in this section, see the “Recovering from a Disaster” sections in the

on Windows 2000", and "Disaster Recovery on Windows XP and Windows 2003"

chapters in this guide.

Windows NT and Windows 2000

On Windows NT 4.0 and Windows 2000 platforms, the option provides three boot methods for disaster recovery:

■ Bootable disk method: Using a modified version of the Windows NT 4.0 or

Windows 2000 setup disks, you can recover any computer using the Disaster Recovery Wizard. You can start up any server, including servers with unformatted hard drives, and fully restore your system using the option’s backup media.

Disaster Recovery Methods

"Disaster Recovery on Windows NT 4.0"," Disaster Recovery

Note: Only remote disaster recovery is supported on Windows NT. Local disaster recovery is not supported.

■ Bootable CD method (preferred method): For Windows 2000, the option has

a faster way of booting to the Disaster Recovery Wizard. Instead of using disks and a Microsoft 2000 CD, you need only one disk and a recovery CD. The wizard then restores the system using the option’s backup media.

■ Bootable Tape method (Windows 2000 only): Instead of booting from a

floppy disk drive or CD, you can boot Windows 2000 based servers using a tape drive. Recovery can be performed directly from the backup tapes. The option creates a bootable backup tape for use with compatible tape drives and only requires the most recent backup media.

Note: Tape drives must be configured to act as boot devices. Because tape drive functionality varies by manufacturer, contact your tape drive vendor to determine if your tape drive capabilities meet your needs.

Windows XP and Windows 2003

The option supports local and remote disaster recovery, allowing you to get Windows XP and Windows 2003 configurations back online quickly, accurately, and safely. To do this, you must have the following:

■ Windows XP or Windows 2003 CD

■ A machine-specific recovery disk

■ The BrightStor ARCserve Backup CD

Introducing the Option 1–3

Disaster Recovery Methods

Note: The Window XP or Windows 2003 CD used to perform disaster recovery must be the same version used to install the original system.

Supported Windows Versions for Disaster Recovery Methods

Disaster Recovery Method Operating System Supported

Bootable disk ■ Windows NT Server Service Pack 6a

■ Windows NT Workstation Service Pack 6a

■ Windows 2000 Professional Edition

■ Windows 2000 Server Edition

■ Windows 2000 Advanced Server Edition

Bootable tape ■ Windows 2000 Professional Edition

■ Windows 2000 Server Edition

■ Windows 2000 Advanced Server Edition

Bootable CD ■ Windows 2000 Professional Edition

■ Windows 2000 Server Edition

■ Windows 2000 Advanced Server Edition

■ Windows XP Professional Edition

■ Windows 2003 Web Edition

■ Windows 2003 Server Edition

■ Windows 2003 Enterprise Server Edition

Windows XP and Windows 2003 32-bit disaster recovery are supported with the Microsoft Windows XP CD, and Microsoft Windows 2003 CD, respectively.

Note: The version of Windows used to generate the boot disk set should be the same version of Windows installed on your machine.

1–4 Disaster Recovery Option Guide

Creating a Disaster Recovery Test Plan

As part of disaster recovery preparations you should develop a disaster recovery test plan. To test your plan, complete the following steps:

1. Create a set of disaster preparation materials to be kept off site and be sure you know where they are located. Follow the instructions in the subsequent chapters of this book to complete this step.

2. Set up a test server with a similar configuration to your original server. If any data exists on the hard disk, it is overwritten.

3. Simulate a recovery on your test server by following the instructions in the subsequent chapters of this guide.

Creating Bootable Disks

Bootable disks for Windows 2000 and Windows NT 4.0 are created in the following ways:

Creating a Disaster Recovery Test Plan

■ On Windows 2000: Create the boot disks for Windows 2000 using the

MAKEBT32.EXE command in the Windows 2000 CD BOOTDISK directory.

■ On Windows NT 4.0: The boot disks for Windows NT 4.0 can be created in one

of the following ways:

– Create the disks using the WINNT32 /OX command in the Windows

NT4.0 CD i386 directory. This is the recommended method to create the boot disks for use with the option.

– Use the DISKCOPY utility to create copies of the original setup disk that

came with the Windows NT 4.0 CD. We recommend that you use the DISKCOPY utility rather than the commands XCOPY or COPY to create these disks.

Note: These procedures create disks containing a modified version of the setup software and configuration for a specific machine. If you use the disks created during the CD installation of Windows NT, the disaster recovery process fails.

Introducing the Option 1–5

Chapter

Installing the Option

Preinstallation

The following chapter discusses information you need to have available when you install the option, the procedure to install the BrightStor ARCserve Backup Disaster Recovery Option, and post-installation considerations to help you fine-tune the option after it is installed.

This section describes information you should review before installing the option and information you must have available when installing the option.

Prerequisite Software

Verify that you have BrightStor ARCserve Backup installed before installing the option.

Documentation

Before you install the option, we recommend that you review the following documents:

■ Readme file—contains the operating system requirements, hardware and

■ Getting Started—provides an overview of product features and functions,

■ Release Summary—lists new features and changes to existing features that

software prerequisites, last minute changes, and all known issues with the software. The readme file is provided in HTML format and is located at root level on the product CD.

basic concepts, installation information, and a introduction to the product. It is provided in hardcopy and in Adobe Portable Document Format (PDF) on the product CD.

are included in the release. The Release Summary is provided in PDF format.

Installing the Option 2–1

Preinstallation

Installation Type

You can choose one of the following installation types:

■ Local installation (default): Choose this installation type to install the option

on the local (current) computer.

■ Remote installation: Choose this installation type to install the option on a

remote (different) computer.

■ Silent installation: Choose the option Create a Response File to specify silent

installation. If you select this option, you can click browse to alter the location where you will save the response file.

Alternate Location for Disaster Recovery Information

When you back up a local or remote BrightStor ARCserve Backup client computer using the option, the computer-specific information required to perform disaster recovery tasks is saved on the BrightStor ARCserve Backup server.

If the BrightStor ARCserve Backup server fails, computer-specific disaster recovery information can be lost as well. To avoid this type of data loss, the option can store machine-specific disaster recovery information to a remote location on an alternate computer. This feature allows you access disaster recovery information if the BrightStor ARCserve Backup server fails.

If the server fails, you can access the alternate location to create machine-specific disks. The alternate location has a directory with the same name as the machine or machines you are recovering. Copy the contents of this directory to a disk. The newly created disk becomes your machine-specific disk.

Note: When you back up a Windows XP or Window 2003 based computer, the option creates a drpatch.xp folder in the alternate computer location directory. Copy the files in the drpatch.xp folder to the machine-specific disks.

2–2 Disaster Recovery Option Guide

Installing the Option

You must install BrightStor ARCserve Backup before you install the BrightStor ARCserve Backup Disaster Recovery Option. You cannot install the option if BrightStor ARCserve Backup has not been installed. You can, however, install the option with BrightStor ARCserve Backup in the same session. For specific details about installing BrightStor ARCserve Backup, see the BrightStor ARCserve Backup

for Windows Getting Started guide. During the installation procedure outlined in the BrightStor ARCserve Backup for Windows Getting Started guide, perform the

following specific steps to install and configure the option:

1. In the Select Product dialog, choose Disaster Recovery, and click Next. The option is installed in the same directory as the base product.

2. If you are installing BrightStor ARCserve Backup and the option at the same time, the installation prompts you to select your database, set your password, and enter system account information.

3. The Product List appears, letting you verify the components to be installed. Click Next.

4. Setup copies files and installs the Computer Associates licensing information.

Installing the Option

5. You are prompted with licensing information and license verification. Click Next.

6. Setup copies files and installs the option.

7. A summary of the components that have been installed appears. This summary identifies the components you are installing that require configuration. The summary identifies the option as one of the components requiring configuration. Click Next.

Setup installs the option at this time.

Installing the Option 2–3

Installing the Option

8. You are prompted to configure an alternate location on a remote computer in which to store a backed up copy of your disaster recovery information. We strongly recommend that you use the alternate location feature, to let you create machine-specific recovery disks even after a disaster on your backup server.

In the Alternate Location for DR Information dialog, the option Use alternate path for added disaster protection is enabled by default. Enter the Alternate Machine Name, User Name, Windows Domain, Password, and Path (with the Share Name) in the appropriate fields and click OK.

If you do not want to enable this feature at this time, clear the check box next to the Use alternate path for added disaster protection option, and click Exit.

Note: To use an alternate location on a remote computer to store disaster recovery information, you must previously have created a shared folder on the remote computer in which to store this information. If you have not previously created this shared folder, you can enable this feature at any time after configuring the option.

If you do not set up an alternate location at this time, you can set up an alternate location after installing the option. To do so, start the Boot Kit Wizard and click the Config button. For more information about this feature, see the section

Configuring an Alternate Location in this chapter.

The option is now installed.

2–4 Disaster Recovery Option Guide

Post-installation

We recommend that you review the online help after installing the option. Online help provides field descriptions, step-by-step procedures, and conceptual information related to the product dialogs. Help provides a quick and convenient means to view information while you are using the product. Diagnostic help is available for error messages by double-clicking the message number.

Configuring an Alternate Location

The option allows you to specify an alternate location to store machine-specific disaster recovery information to protect your data if the BrightStor ARCserve Backup server fails. You can configure this feature while installing the option or after installing the option. If you choose to configure this feature after installing the option, perform the following steps:

1. From the Wizards menu on the BrightStor ARCserve Backup Home page, select Create Boot Kit. The Create Boot Kit Wizard opens.

Installing the Option

Installing the Option 2–5

Installing the Option

2. Click Config in the Create Boot Kit Wizard dialog to change the alternate location information. The Alternate Location for DR Information dialog appears.

3. Enter the requested information in the fields in the Alternate Location for DR Information dialog.

Note: Begin the path with C$\DRalternate to indicate an absolute path. Begin the path with DRalternate to indicate a relative path and if you already created a DRalternate Windows share in the alternate machine.

2–6 Disaster Recovery Option Guide

Chapter

Disaster Recovery on

Windows NT 4.0

To prepare for a disaster, (defined as the loss of at least the server’s Windows NT

4.0 system volume) use the disaster recovery process described in this chapter. The disaster recovery process is a two-step process—preparation and recovery.

Note: Only remote disaster recovery is supported on Windows NT. Local disaster recovery is not supported.

Creating Boot Media

You can use the Bootable disk method to create bootable media to bring your server back online quickly. The Bootable disk method uses 3.5-inch disks. The disks contain a modified version of the Windows NT setup software and configuration information for a specific machine. These disks enable you to start any server (with or without a formatted hard drive) and fully restore the system using backup media. The Windows NT CD is required during the recovery process.

Note: You can create boot media at any time, even after the system has failed. However, you must make sure that the machine has been fully backed up by an available, functioning BrightStor ARCserve Backup server.

To protect your BrightStor ARCserve Backup server itself, you must create boot media before a disaster occurs, or use the alternate location feature. For more information about this feature, see the section in the “Installing the Option” chapter of this guide.

Configuring an Alternate Location

Disaster Recovery on Windows NT 4.0 3–1

Creating Disks for Bootable Disk Method

In addition to the Windows NT Setup disks, you must create other disks that disaster recovery requires. This section describes that procedure.

Before proceeding, ensure the following prerequisites are in place:

■ You have three formatted high-density disks. Label the disks as follows:

– BAB Disaster Recovery Disk

– BAB Disaster Recovery Engine Disk

– BAB Machine-specific Disk

■ You have BrightStor ARCserve Backup Client Agent for Windows installed on

your machine.

■ You have performed a full backup of your machine using a BrightStor

ARCserve Backup machine.

To create the disks used for recovery, perform the following steps:

1. From the Wizards menu on the BrightStor ARCserve Backup Home Page, choose Create Boot Kit. The Create Boot Kit Wizard dialog opens.

Preparing for Disaster on Windows NT

2. Choose Create Boot Disks and click Next.

3. The Select BrightStor ARCserve Backup Server dialog opens, listing all available servers. Select the appropriate server and click OK.

The Create Boot Disk Wizard displays a list of machines that have been backed up by BrightStor ARCserve Backup. The panel is blank if BrightStor ARCserve Backup has not backed up a machine.

Disaster Recovery on Windows NT 4.0 3–3

Preparing for Disaster on Windows NT

4. Select the Windows NT machine for which you are creating the bootable disks and click Next.

5. The Boot Kit Wizard Information dialog appears. Click Next.

6. When prompted, insert the blank disk labeled BAB Disaster Recovery Disk into drive A and click Start. The boot disk utility copies all necessary disaster recovery files to the disk.

7. Click Next.

8. When prompted, insert the blank, formatted disk labeled BAB Disaster Recovery Engine Disk into drive A and click Start. The boot disk utility copies all necessary disaster recovery files to the disk. When the BAB Disaster Recovery Engine Disk is complete, click Next.

9. Insert the disk labeled Windows NT Setup Boot Disk 1, and click Start.

10. When complete, click Next.

11. When prompted, insert the disk labeled Windows NT Setup Boot Disk 2 and click Start.

12. When complete, click Next.

13. When prompted, insert the disk labeled Windows NT Setup Boot Disk 3 and click Start. The boot disk utility copies all necessary disaster recovery files to the disk.

14. Click Next.

15. Insert the disk labeled BAB Machine-specific Disk to create the disk for recovering your specific machine and click Start.

16. Click Finish.

You have now created a set of disaster recovery disks that you can use in the event of a disaster.

Updating Your Bootable Disk for a Specific Machine

If you change your machine configuration or hardware on the system (for example, your network card), you must perform a full backup again, and use the Disaster Recovery Wizard to update all of the boot disks created.

3–4 Disaster Recovery Option Guide

Preparing for Disaster on Windows NT

To update your boot disk:

1. From the Wizards menu on the BrightStor ARCserve Backup Home Page, choose Create Boot Kit. The Create Boot Kit Wizard dialog opens.

2. Choose Update Machine-specific Disk and click Next.

3. The Select BrightStor ARCserve Backup Server dialog opens, listing all available servers. Select the appropriate server and click OK.

The Create Boot Disk Wizard displays a list of machines that have been backed up by BrightStor ARCserve Backup. The panel is blank if BrightStor ARCserve Backup has not backed up a machine.

4. Select the Windows NT machine for which you are creating the bootable disks and click Next.

5. The Boot Kit Wizard Information dialog appears. Click Next.

6. When prompted, insert the disk labeled Windows NT Setup Boot Disk 1 and click Start. When finished, click Next.

7. When prompted, insert the disk labeled Windows NT Setup Boot Disk 3 and click Start.

8. After the copying is complete, click Next.

9. Insert the disk labeled BAB Machine-specific Disk and click Start.

10. After the copying is complete, click Finish.

You have now updated your set of disaster recovery disks.

Disaster Recovery on Windows NT 4.0 3–5

Recovering from a Disaster

This section describes how to recover from a disaster using the bootable disk method.

Recovering from a Disaster Using the Bootable Disk Method

To recover from a disaster, you need the following:

■ A set of BrightStor ARCserve Backup disaster recovery boot disks. These are

the disks that you created following the procedure in the section

a Disaster Using the Bootable Disk Method in this chapter.

■ A Microsoft Windows NT CD matching the version used to create the boot

disks.

■ A backup device connected to a remote BrightStor ARCserve Backup server

with BrightStor ARCserve Backup media or MTF (Microsoft Tape Format) tape, containing the data you want to restore in the drive. The media must contain at least one full backup of the machine that you want to restore.

Preparing for

Note: Special partitions such as Extended Industry Standard Architecture (EISA) or Industry Standard Architecture (ISA), which can be seen from fdisk or windisk.exe, should be configured properly before the disaster recovery process, using utilities provided by the vendor. The option does not back up and recover these partitions.

When using machine-specific boot disks to perform a disaster recovery, the option automatically partitions the machine hard disk into the original configuration. This set of disks can only be used to perform a disaster recovery on this machine.

Starting Disaster Recovery Using the Bootable Disk Method

To perform disaster recovery on a computer using the bootable disk method, perform the following steps:

1. Detach local tape devices, if any.

2. Start the machine you want to recover, using the Windows NT Setup Boot disk created in the section

Preparing for a Disaster Using the Bootable Disk Method

in this chapter.

If additional SCSI drivers were needed during installation, press F6 when the Windows Setup dialog appears.

3. When prompted, insert the disk labeled Windows NT Setup Boot Disk 2.

3–6 Disaster Recovery Option Guide

Recovering from a Disaster

4. Choose a setup method:

■ Express Setup is the fastest way to recover your system. It automatically

detects your system drivers and partition information.

■ Custom Setup lets you specify particular drivers for the devices

controlled by your server. Custom setup can be required if your system uses drivers not included in the Windows NT Setup program (such as OEM drivers). It also lets you create or modify your partition information and change the file system being used (NTFS or FAT).

Note: Custom Setup is the recommended method.

Tip: If you are using Express Setup and your system cannot locate your CD

drive, start the recovery process again using Custom Setup and select a CD-ROM driver.

5. When prompted, insert the disk labeled Windows NT Setup Boot Disk 3.

6. When prompted, insert the Windows NT CD. Setup copies these files to your hard drive.

If you pressed F6 in step 2, select S to specify additional drivers when prompted.

7. When prompted, insert the disks labeled BAB Disaster Recovery Disk and BAB Disaster Recovery Engine Disk. When the process is successfully completed, a Setup Successful message displays.

8. Remove all disks and CDs and press Enter to reboot your system. The Disaster Recovery Wizard appears.

Recovering from a Disaster Using the Disaster Recovery Wizard

To perform the disaster recovery process using the Disaster Recovery Wizard, perform the following steps:

1. Click View Config to view the partition information.

2. Insert the disk labeled BAB Machine-specific Disk.

Tip: Press Ctrl+Shift and double-click the image on the left side of the Disaster Recovery Wizard dialog to display a DOS prompt window. The DOS prompt window enables operations from the command line to run most of the 32-bit windows program such as windisk.exe, regedit.exe.

3. Select the A drive.

Disaster Recovery on Windows NT 4.0 3–7

Recovering from a Disaster

4. Choose the appropriate file and click Open. The Configuration window

5. Check the Add to Sessions to List option. Click Close and then click Next.

6. Select a device from the list of devices and click Next.

7. If you did not select Add Sess ions to List option, or if you want to recover f rom

appears, providing you with partition information.

At this time, the Disaster Recovery Wizard scans for backup devices connected to the machine. A message appears, informing you if no devices are found locally and prompts you to indicate that you are performing remote disaster recovery. You must enter the BrightStor ARCserve Backup server name, domain name, user name, and password to access the BrightStor ARCserve Backup server.

Note: You may need to reboot the machine several times.

backup sessions other than the latest backup sessions, click Scan Media to read the media contents.

Each backup session on the media appears on the screen as it is found.

8. If you know the session number, enter the number in the Begin with session number field. This minimizes the time needed to scan the media, particularly if you have large capacity media containing many sessions.

Tip: If you are not sure which media contains the last full backup, the Disaster Recovery Information disk file indicates the media ID and lets you locate the correct media quickly. After scanning, this window displays the backup sessions on the media, as well as important session information.

3–8 Disaster Recovery Option Guide

9. To scan a second media, insert the media and click Scan Media again. Current partition information for all the hard drives on your system appears.

10. With the session information in place, click Next to display the partition screen. You can manually recreate the partitions shown in this configuration window.

Partitioning Drives Using the Disaster Recovery Wizard

Disk space is displayed in three ways:

■ Formatted partitions—Space that is partitioned and formatted. Disks are

formatted when a session is assigned to them.

■ Unformatted partitions—Space that is partitioned but not formatted.

Disks are formatted when a session is assigned to them.

■ Free space—Disk space that is not formatted and not partitioned. Free

space is created when a partition is deleted. To assign a drive letter to free space, you must first partition it.

The following example shows partitioned information:

Recovering from a Disaster

Tip: Partitions can only be created on free space. To turn formatted partitions or unformatted partitions into free space, click the partition and choose Delete under the Partition field.

Disaster Recovery on Windows NT 4.0 3–9

Recovering from a Disaster

The Disaster Recovery Wizard lets you customize the partitioning of all your drives before restoring. You can:

■ Retain your current partitions

■ Modify the size, drive letters, or both, of your current partitions (not

■ Create new partitions

■ Create volume sets, stripe sets, and stripe sets with parity

■ Use any combination of the above

To partition drives using the Disaster Recovery Wizard, perform the following steps:

1. To restore using new or modified partitions, select the destination disk from

2. Specify a partition size. The minimum size is 1 MB, and the maximum size is

recommended)

the drop-down list. Highlight an area of free space and click Create. The Create Partition dialog opens.

the amount of free space available on the drive.

3. Click OK.

The wizard displays the new partition as unformatted space. Repeat these steps to create additional partitions.

Important! None of the disk modifications made at this time take effect until you click Start Disaster Recovery.

4. To assign a drive letter to the partition perform the following procedure:

a. Highlight the partition and click Drive Letter.

b. Select a drive, and click OK. The drive letter appears on the partition

information screen.

c. Select the partition you want to restore, and click Assign.

d. Select a backup session from the list and click OK. The session number

appears in the partition information window. To change a selection, click Unassign and choose again.

e. Repeat these steps for each partition you are restoring.

5. To restore to unformatted space, using it as it is, perform the following procedure:

a. Select the disk you want to restore to from the drop-down list.

b. Highlight the unformatted space to restore to and click Drive Letter.

c. Select a drive letter and click OK. The drive letter is displayed on the

partition information screen.

d. Click Assign.

3–10 Disaster Recovery Option Guide

Recovering from a Disaster

e. Select a backup session from the list and click OK. The session number

appears in the partition information window. To change a selection, click Unassign, and choose again. The unformatted space is automatically formatted as part of the restore process.

f. Repeat these steps to restore to additional unformatted space.

6. To restore using the existing partition information perform the following steps:

a. Select the drive you want to restore to from the drop-down list.

b. Click the partition you want to restore to. If you are restoring on a system

that uses Volume Sets or Stripe Sets, see the section

Restoring to Volume

Sets and Stripe Sets in this chapter for more information.

c. Click Assign. Select a backup session from the list and click OK. The media

ID and session number appears in the partition information window.

d. Repeat these steps for any other drives or partitions you want to restore to.

To change a selection, click Unassign, and choose again.

7. After making all necessary partition selections and modifications, click Next. The Wizard is ready to begin recovery for each partition to which you assigned a backup session.

8. If you are restoring to the active partition, insert the Windows NT CD in the CD drive when prompted.

Disaster Recovery on Windows NT 4.0 3–11

Recovering from a Disaster

Completing Disaster Recovery

To complete the disaster recovery process on a Windows NT 4.0 platform, on the Disaster Recovery Wizard dialog, click Start Disaster Recovery and follow the on-screen instructions.

The Disaster Recovery Wizard copies the data from the specified sessions to the specified partitions. A progress bar shows the progress of the restore process. Upon completion of the restore, your machine reboots and returns to the state it was in at the time the backup media was created.

Note: The restore process creates a directory named DRBOOT.TMP. It is deleted the next time you start the tape engine.

Important! Although you can stop the recovery at this point, you should not do so, because the results are unpredictable. In some circumstances you may be asked to reboot the server at this point. The recovery process starts again when the machine restarts.

3–12 Disaster Recovery Option Guide

Restoring to Volume Sets and Stripe Sets

Windows NT allows you to create volume sets and stripe sets:

■ Volume set—Created by combining space on a physical drive or drives into a

logical volume. The logical volume is treated like a single partition and appears as one drive letter.

■ Stripe set—Similar to a volume set, but each partition is of a similar size to

enable data to be written in stripes across each partition. Stripe sets require at least two physical drives.

For more information about volume sets and stripe sets, see the Windows NT documentation.

To restore to volume sets or stripe sets, perform the following procedure:

1. Detach any tape devices.

2. Start the machine you want to recover using the Windows NT Setup Boot disk created in the section in this chapter.

Preparing for a Disaster Using the Bootable Disk Method

3. When prompted, insert the disk labeled Windows NT Setup Boot Disk 2.

4. Choose one of the following setup methods:

■ Express Setup is the fastest way to recover your system. It automatically

detects your system drivers and partition information.

■ Custom Setup lets you specify particular drivers for the devices

Note: Custom Setup is the recommended method.

Tip: If you are using Express Setup and your system cannot locate your CD

drive, start the recovery process again using Custom Setup.

5. When prompted, insert the disk labeled Windows NT Setup Boot Disk 3.

6. When prompted, insert the Windows NT CD. Setup copies the Windows NT files to your hard drive.

Tip: To create a volume set or stripe set, you must have free space available.

Disaster Recovery on Windows NT 4.0 3–13

Restoring to Volume Sets and Stripe Sets

7. To create free space, choose a drive, click a partition, and click Delete.

Tip: If you delete more than one partition, the disk space combines to create a single free space area.

8. Select the areas of free space to be combined into a volume set or stripe set, as follows:

a. Select the areas of free space you want to partition and click Create Set.

You can select two areas of free space on the same drive (Volume Set only), or switch to other drives and select free space. The Create Set dialog opens.

b. Choose the type of set you want to create: Volume Set, Stripe Set, or Stripe

Set with Parity (requires at least 3 physical disks).

c. In the Free Space Items dialog, click the free space you want to use. You

must choose at least two physical drives to create a stripe set. Click OK when done.

d. When the Set Size window appears, enter the size for the total set. For

example, if you are creating a volume set on two hard drives and enter 1000 MB, you create one 500 MB partition on each of the two hard drives, totaling 1000 MB (the size per partition is not always exactly the same). When you are finished, click OK.

The set appears as formatted space in the disaster recovery window, with the type of set listed. The set appears the same on all the physical drives.

9. After making all necessary partition selections and modifications, you must assign a session to restore. Choose a partition and click Assign.

10. Select a backup session from the list and click OK.

11. When your selections are complete, click Next. The wizard is now ready to begin recovery for each partition to which you assigned a backup session.

12. To start the recovery process, click Start Disaster Recovery. The Disaster Recovery Wizard copies the data from the specified sessions to the specified partitions.

A progress bar shows the progress of the restore process. When the restore process finishes, your machine reboots and returns to the state it was in at the time the backup media was created.

Important! Although you can click Cancel to stop the recovery at this point, you should not do so, because the results are unpredictable. In some circumstances you may be asked to reboot the server at this point. The recovery process starts again when the machine restarts.

You should recover the system first, and then recreate the volume sets, stripe sets, and mirrored volumes using Windows NT windisk.exe. After that, restore those volumes using the BrightStor ARCserve Backup Client Agent for Windows.

3–14 Disaster Recovery Option Guide

Special Considerations for Restoring Databases

BrightStor ARCserve Backup Disaster Recovery Option has special backup agents available to back up databases such as:

■ BrightStor

If you have backed up one or more of these databases using the agent, it cannot be restored using BrightStor ARCserve Backup Disaster Recovery Option.

When the option backs up a database, it creates an additional media session, separate from the rest of the backup. This database session is not a full backup, and therefore cannot be seen in the disaster recovery session list. However, after restoring the rest of the server using the option, it is a simple process to start the option and begin a normal database recovery procedure.

ARCserve® Backup Agent for Oracle for Windows

ARCserve® Backup Agent For Microsoft SQL for Windows

ARCserve® Backup Agent for Microsoft Exchange for Windows

ARCserve® Backup Agent for Lotus Domino for Windows.

Disaster Recovery on Windows NT 4.0 3–15

Chapter

Disaster Recovery on

Windows 2000

To prepare for a disaster, (defined as the loss of at least the server’s Windows 2000 system volume) use the disaster recovery process described in this chapter. The disaster recovery process consists of two steps—preparation and recovery.

Creating Boot Media

Use one of the following methods to create boot media to bring your server back online quickly:

Bootable CD—This method uses a bootable CD and one machine-specific disk containing configuration information. The CD and floppy disk set let you start any server, even one with an unformatted hard drive, and fully restore the system using the option’s backup media.

Note: This is the recommended method.

Bootable disk—This method uses 3.5-inch floppy disks containing a modified version of the Windows 2000 setup software and configuration information for a specific machine. These disks let you start up any server (with or without a formatted hard drive) and fully restore the system using the option’s backup media. The Windows 2000 CD is required during the recovery process.

Bootable tape—This method uses a bootable tape. This bootable tape also contains a full backup. It lets you start up any server, even one with an unformatted hard drive, and fully restore the system without any CD or disks.

Note: You can create boot media at any time, even after the system has failed. However, you must ensure that the machine has been fully backed up by an available, functioning BrightStor ARCserve Backup server.

Configuring an Alternate Location

Disaster Recovery on Windows 2000 4–1

Preparing for Disaster on Windows 2000

This section describes how to protect your local machine from a potential disaster by creating boot disks or tapes. You can create them at any time, even after the workstation fails.

Preparing for a Disaster Using the Bootable Disk Method

The disaster recovery boot disks consist of five disks. Four of the disks contain a modified version of the Windows 2000 setup software. A fifth disk contains configuration information for that specific machine.

Specific to a Computer Method

This method is used to create a boot disk for a specific machine. It is used to automatically partition your hard disk into the original configuration.

For information about, and procedures for, recovering your data, see the section

Recovering from a Disaster in this chapter. Review this material and have a

practice disaster recovery session to prepare for a disaster.

Copying the Windows 2000 Setup Disks

Create copies of the Windows 2000 setup disks and label each disk accordingly (for example, Windows 2000 Setup Boot Disk 1, Windows 2000 Setup Boot Disk 2, and so on). To do this, use the MAKEBT32 utility. You can run this utility from the network directory containing the master files for Windows 2000, or you can run this utility from the Windows 2000 CD, located in the bootdisk folder. The command to create the setup disks is:

MAKEBT32

You can also create these disks by running MAKEBOOT under DOS or Windows. For more information about how to create Windows 2000 setup disks, see the Microsoft Windows 2000 Installation Guide.

Note: When you recover your system, you must use the Windows 2000 CD.

4–2 Disaster Recovery Option Guide

Creating Disks for the Bootable Disk Method

In addition to the Windows 2000 Setup disks, you must generate one disk to be used for recovery.

Before proceeding, ensure that you have performed a full backup of your machine using BrightStor ARCserve Backup, and that you have one formatted, high-density disk. Label this disk BAB Machine-specific Disk.

To create the disks used for recovery, perform the following steps:

1. From the Wizards menu on the BrightStor ARCserve Backup Home Page, choose Create Boot Kit. The Create Boot Kit Wizard dialog opens.

Preparing for Disaster on Windows 2000

2. Choose Create Boot Disks and click Next.

3. The Select BrightStor ARCserve Backup Server dialog opens, listing all available servers. Select the appropriate server and click OK.

The Create Boot Disk Wizard displays a list of machines that have been backed up by BrightStor ARCserve Backup. The panel appears blank if BrightStor ARCserve Backup has not backed up a machine.

4. Select the Windows 2000 machine for which you are creating the bootable disks and click Next.

5. The Boot Kit Wizard Information dialog appears. Click Next.

6. When prompted, insert the disk labeled Windows 2000 Setup Boot Disk 1 into drive A and click Start. The boot disk utility copies all necessary disaster recovery files to the disk.

Disaster Recovery on Windows 2000 4–3

Preparing for Disaster on Windows 2000

7. When the Windows 2000 Setup Boot disk completes, you are prompted to insert the disk labeled Windows 2000 Setup Boot Disk 4. Insert the disk and click Start.

8. When prompted, insert the disk labeled BAB Machine-specific Disk and click Start.

9. Click Next.

10. Click Finish.

You have now created a set of disaster recovery disks you can use in the event of a disaster.

Updating Your Bootable Disk for a Specific Machine

If you make changes to your hardware or your machine configuration, such as changing your network card, it is essential to run a full backup again and use the Disaster Recovery Wizard to update all the boot disks created.

1. From the Wizards menu on the BrightStor ARCserve Backup Home Page, choose Create Boot Kit. The Create Boot Kit Wizard dialog opens.

2. Choose Update Machine-specific Disk and click Next.

3. The Select BrightStor ARCserve Backup Server dialog appears, containing a list of available servers. Select the appropriate server and click OK.

4. The BrightStor ARCserve Backup Server Type dialog appears. Select the BrightStor ARCserve Backup for Windows server and click OK.

5. Choose a machine and click Next.

6. The Boot Kit Wizard Information dialog opens. Click Next.

4–4 Disaster Recovery Option Guide

Preparing for Disaster on Windows 2000

7. When prompted, insert the disk labeled Windows 2000 Setup Boot Disk and click Start.

8. When prompted, insert the disk labeled Windows 2000 Setup Disk 4 and click Start.

9. When the copying is complete, insert the disk labeled BAB Machine-specific Disk when prompted and click Start.

10. When the copying finishes, click Next, and click Finish.

You have now updated your set of disaster recovery disks.

Preparing for a Disaster Using the Bootable Tape Method

You can use the bootable tape disaster recovery method to recover from a loss of system volumes on Windows 2000 production servers without using bootable disks or CD. You can only use this method to protect a local BrightStor ARCserve Backup machine.

1. From the Wizards menu on the BrightStor ARCserve Backup Home Page, choose Create Boot Kit. The Create Boot Kit Wizard dialog opens.

2. Choose Create CA Bootable Tape Image and click Next.

Note: This option is not available if a bootable tape drive is not detected.

Disaster Recovery on Windows 2000 4–5

Preparing for Disaster on Windows 2000

3. When prompted, insert the Windows 2000 CD and click OK.

4. When the utility has finished creating your disaster recovery boot kit, click Finish.

5. Format the media using the BrightStor ARCserve Backup Device Manager or Wizard to copy the image to the tape.

6. Perform a full backup of the local BrightStor ARCserve Backup server using the tape you just formatted.

Note: If any configuration has changed (for example, network card or SCSI card), you must create a new boot image and run another full backup.

Preparing for a Disaster Using the Bootable CD Method

On Windows 2000, the option provides a quick way to boot from the Disaster Recovery Wizard. Rather than using 5 disks and a Microsoft 2000 CD, you need one disk and a CD.

When you create a bootable CD image (cdboot.iso file), your CD recorder does not need to be attached to the BrightStor ARCserve Backup server. After creating the image, you can create a CD from the cdboot.iso image from any machine with a CD recorder and the necessary CD creator software.

4–6 Disaster Recovery Option Guide

Creating a CA Bootable Image for Bootable CD Method

To create a bootable CD for the CD boot method, perform the following steps:

1. From the Wizards menu on the BrightStor ARCserve Backup Home Page, choose Create Boot Kit. The Create Boot Kit Wizard dialog appears.

Preparing for Disaster on Windows 2000

2. Choose Create CA Bootable CD Image and click Next.

3. When prompted, insert the Windows 2000 CD and click Next. The wizard creates a file called cdboot.iso in the BrightStor ARCserve Backup home directory.

You can create a bootable CD-ROM from this image using the CD recorder.

Note: Do not copy the cdboot.iso file directly to the CD. You must first double-click cdboot.iso to direct the CD creator software to expand the image and create the folder and its corresponding subdirectories on the CD.

Disaster Recovery on Windows 2000 4–7

Preparing for Disaster on Windows 2000

Creating Disks for Bootable CD Method

This section describes how to create a disk to use with the CD-ROM boot method to perform disaster recovery on a specific machine.

To create a disk for the bootable CD-ROM method, perform the following steps:

1. From the Wizards menu on the BrightStor ARCserve Backup Home Page choose Create Boot Kit. The Create Boot Kit Wizard dialog appears.

2. Choose Create Machine-specific Recovery Disk and click Next.

3. Select the BrightStor ARCserve Backup server from the list of available servers and click OK.

4. Select a server f rom the list of servers with configurations saved on the current server, and click Next.

5. When prompted, insert the disk labeled BAB Machine-specific Disk into Drive A and click Start. The boot disk utility copies all disaster recovery files to the disk.

6. Click Finish.

You have now created a disaster recovery disk that you can use to recover this machine in the event of a disaster.

4–8 Disaster Recovery Option Guide

Recovering from a Disaster

You can recover from a disaster using the bootable disk, bootable tape, or bootable CD method.

Recovering from a Disaster Using the Bootable Disk Method

To recover from a disaster using the bootable disk method, you need the following items:

■ The set of disaster recovery boot disks you created using the instructions in the

section

■ A Microsoft Windows 2000 CD that matches the version used to create the

boot disks.

■ A backup device connected to the server (can be a remote BrightStor ARCserve

Backup server) with a backup media containing the data you want to restore in the drive. The media must contain at least one full backup session.

Preparing for a Disaster Using the Bootable Disk Method.

Recovering from a Disaster

Important! When the disaster recovery process is complete, the option partitions your hard disk into the original configuration. This set of bootable disks can only be used to perform a disaster recovery on this machine.

Starting Disaster Recovery Using the Bootable Disk Method

To perform disaster recovery using the bootable disk method, perform the following steps:

1. Start the machine you want to recover, using the Windows 2000 Setup Boot Disk 1 created in

Preparing for a Disaster Using the Bootable Disk Method.

To install additional SCSI drivers, press F6 when prompted at the bottom of the Windows Setup dialog.

2. When prompted, insert the disks labeled Windows 2000 Setup Disk 2, Windows 2000 Setup Disk 3, and Windows 2000 Setup Disk 4.

3. When prompted, insert the Windows 2000 CD. Setup copies the Windows 2000 files to your hard disk.

If you pressed F6 in step 1, select S to specify additional drivers when prompted.

Disaster Recovery on Windows 2000 4–9

Recovering from a Disaster

4. Choose the first hard drive partition (typically C) to install the temporary operating system necessary to perform disaster recovery.

5. When prompted, insert the BrightStor ARCserve Backup CD.

6. When prompted, insert the Windows 2000 CD. Setup copies the Windows 2000 files to your hard disk.

7. When you receive the message that Setup has completed successfully, remove all disks and CDs, and press Enter to restart your computer. The machine reboots and the Disaster Recovery Wizard opens.

Recovering from Disaster Using the Disaster Recovery Wizard

To perform the disaster recovery process using the Disaster Recovery Wizard, perform the following steps:

1. When the Disaster Recovery Wizard appears, click Next.

2. When prompted, insert the disk labeled BAB Machine-specific Disk and click Next.

3. The machine must be restarted at this point. Remove any CDs or disks and click OK to restart the machine.

Note: You may be required to reboot several times, depending on your original hard disk configuration.

4. The Disaster Recovery Wizard displays a list of available devices on the local machine or remote BrightStor ARCserve Backup server.

4–10 Disaster Recovery Option Guide

Recovering from a Disaster

5. Click Next to continue. The original hard disk configuration is now restored and appears in the wizard.

The dialog provides the following information:

■ Formatted partitions—Space that is partitioned and formatted. These

partitions are formatted when sessions are assigned to them.

■ Unformatted partitions—Space that is partitioned but not formatted.

These partitions are formatted when sessions are assigned to them.

■ Free space—Disk space that is not formatted and not partitioned. Free

space is created when a partition is deleted. You should not modify the partitions from the original configuration.

6. Click Next. The wizard is ready to begin recovery for each partition to which a backup session is assigned.

Disaster Recovery on Windows 2000 4–11

Recovering from a Disaster

7. Click Start Disaster Recovery to start the disaster recovery process.

The Disaster Recovery Wizard copies the data from the specified sessions to the specified partitions. A progress bar indicates the progress of the restore process. When the restore finishes, your machine reboots and returns to the state it was in at the time the backup media was created.

8. Click Finish to complete the disaster recovery process and reboot to your machine’s original configuration.

Note: A directory named drboot.tmp is created during the restore process. It is deleted the next time you start the BrightStor ARCserve Backup Tape Engine, or the next time the machine is started. On a remote site, you may want to delete this file due to its large size.

Recovering from a Disaster Using the Bootable Tape Method

You can retrieve lost data on a server using the bootable tape method if both of the following conditions are met:

■ A disaster occurs causing the loss of at least the server’s Windows 2000 system

volume so that the server no longer boots up.

■ The server was backed up using the Create CA Bootable Tape Option to a tape

drive capable of acting as a bootable device.

To recover from a disaster using the bootable tape method, perform the following steps:

1. Remove all media from the disk drive and CD drive and shut down the server.

2. Start the tape drive in boot mode.

3. Insert the bootable tape backup media into the tape drive.

4–12 Disaster Recovery Option Guide

4. Start the failed server. As the failed server starts, it performs startup diagnostics and locates the tape drive as its boot device. The booting process begins and all boot data is read from the tape. The tape formats and partitions drives.

5. After the necessary Windows 2000 files have been copied to the server, reboot the server when prompted.

6. After the server is up, the wizard starts to restore data. When the restoration process is complete, the wizard displays a prompt directing you to reboot the server. Reboot the server when prompted.

The server is now restored to its original state and contains the data it contained as of its last complete backup.

Recovering from a Disaster Using the Bootable CD Method

On Windows 2000, the option provides a quick way to boot to the Disaster Recovery Wizard. Rather than using five disks and a Microsoft 2000 CD, only one disk and one CD are used. To recover from a disaster using the bootable CD method, you need the following items:

Recovering from a Disaster

■ The recovery disk you created using the instructions in the section Preparing

for Disaster on Windows 2000.

■ The BrightStor ARCserve Backup disaster recovery CD. For more information

about creating a bootable CD, see the section

Preparing for a Disaster Using

the Bootable CD Method in this chapter.

To perform disaster recovery using the bootable CD method, perform the following steps:

1. To boot from the CD, insert the CD created in the section Creating a CA

Bootable Image for Bootable CD Method into the CD drive and reboot the

machine. When you boot from the CD, you are warned that the option is about to install a temporary Windows 2000 operating system.

Disaster Recovery on Windows 2000 4–13

Special Considerations for Database Restores

2. If you have access to the disk labeled BAB Machine-specific Disk you created in the section

Creating Disks for Bootable CD Method, press Y.

To install additional SCSI drivers, press F6 when prompted at the bottom of the Windows Setup dialog.

WARNING! If you do not want to perform a full recovery, or a full backup or Disaster Recovery Information disk is not available, do not perform this step.

3. The option copies files to a temporary directory. If you pressed F6 in the previous step, select S to specify additional drivers when prompted. Load the driver into the floppy drive. After you have loaded the additional drivers, you must put the machine-specific disk in the drive and press Enter.

4. When prompted, select a partition to set up Windows. Choose the first partition (typically, C). A temporary operating system is installed.

You may be prompted to reinsert the additional drivers, if any were loaded, at this point.

5. You are prompted to reboot the machine. Remove all disaster recovery media and reboot the machine.

The Disaster Recovery Wizard appears.

6. Continue with the steps described in Recovering from Disaster Using the

Disaster Recovery Wizard.

Special Considerations for Database Restores

BrightStor ARCserve Backup Disaster Recovery Option has special backup agents available to back up the following databases:

■ BrightStor

If you have backed up one or more of these databases using the agent, it cannot be restored using BrightStor ARCserve Backup Disaster Recovery Option.

When the option backs up a database, the option creates an additional media session, separate from the rest of the backup. This database session is not a full backup, and therefore cannot be seen in the disaster recovery session list. However, after restoring the rest of the server using the option, it is a simple process to start the Restore Manager and begin a normal database recovery procedure.

ARCserve® Backup Agent for Oracle for Windows

ARCserve® Backup Agent For Microsoft SQL for Windows

ARCserve® Backup Agent for Microsoft Exchange for Windows

ARCserve® Backup Agent for Lotus Domino for Windows.

4–14 Disaster Recovery Option Guide

Disaster Recovery DRScanSession Utility

Use the DRScanSession Utility with BrightStor ARCserve Backup Disaster Recovery Option to restore Windows 2000 platforms. With this utility, you can perform the following:

■ Restore a system from a tape for which you do not have the latest disaster

recovery information disk.

■ Specify the backup from which a system should be restored. It may be

necessary to specify this information if, for example, you want to restore a system from a previous full backup, not the last full backup. Additionally, this feature can help if, for example, you have misplaced the latest disaster recovery information. You can use this utility to specifically select the latest session from a tape as the session to restore the system.

Note: The DRScanSession Utility supports local disaster recovery only.

To use the DRScanSession Utility, ensure that you have the following:

■ A disaster recovery information disk for the system you want to recover. It

does not need to be the most recent one, but it should meet the following criteria:

Disaster Recovery DRScanSession Utility

– The disk layout must be unchanged since the disk was created.

– The system configuration must be unchanged. For example, devices must

not have been moved from one group to another and group names must be unchanged. In addition, no additional devices should be attached, and no new BrightStor ARCserve Backup options added.

Tip: Disaster recovery information is updated each time you take a full machine backup.

■ The tape and the tape session number of the disaster recovery session you

want to restore.

Note: The Disaster Recovery DRScanSession Utility runs only in a Windows 2000 BrightStor ARCserve Backup environment.

Disaster Recovery on Windows 2000 4–15

Disaster Recovery DRScanSession Utility

Before Using the DRScanSession Utility

Before you start the DRScanSession Utility, perform the following steps:

1. Insert the tape containing the disaster recovery session you want to restore into the tape drive or changer.

Have the BrightStor ARCserve Backup CD ready so you can copy the DRScanSession.exe binary file and the DRScanSessionres.dll file from the \BOOTDISK directory.

2. Note the approximate date, time, or session number of the disaster recovery backup you want to restore and the name of the machine you want to restore.

3. Obtain the disaster recovery bootable disk for the machine you want to recover.

4. Prepare a blank disk. This disk becomes the new Disaster Recovery Information disk.

Using the DRScanSession Utility

To use the DRScanSession Utility:

1. Start a normal disaster recovery of your system using the Disaster Recovery Information disk.

2. When the bluescreen mode finishes, the machine reboots to the Disaster Recovery Wizard. Press Shift+Ctrl and double click the image in the Disaster Recovery Wizard to display the disaster recovery Command Prompt.

3. To change the %windir%\system32\DR directory, enter CD DR in the command line.

4. Copy the DRScanSession.exe binary file and the DRScanSessionres.dll file from the \BOOTDISK directory on the BrightStor ARCserve Backup CD to the disaster recovery directory. See the section

Before Using the DRScanSession

Utility in this chapter for more information about copying these files.

5. Run the DRScanSession.

6. The DRScanSession Utility prompts you for the machine name and the machine-specific recovery floppy. A message may appear, stating that the disk is not the correct one.

To verify the disk contains information corresponding to the correct computer, enter the following at the command prompt:

dir a:

(The Disaster Recovery DRScanSession assumes that A is your diskette drive.) The directory should contain the file [MachineName].drf.

7. The engine starts. This may take some time, especially if you have a changer.

4–16 Disaster Recovery Option Guide

Troubleshooting

Disaster Recovery DRScanSession Utility

8. A list of tape devices and changers attached to your machine opens, with the details of the tapes inside of them. Select the tape you want to use for disaster recovery. If you do not see the devices you expected, verify that the option’s configuration was not changed after you created the recovery disks.

9. The system prompts you to enter the session number of the session you want restored, or to scan the entire tape for all disaster recovery sessions.

The quickest method is to enter the session number. However, if you do not know the session number of the disaster recovery session, you must scan the tape. If you enter the session number, the system verifies that it is a disaster recovery session. If you scan the tape, a list of disaster recovery sessions found in the tape appears. Select a session from the list.

10. A temporary restore of the disaster recovery session is performed. When prompted, insert a blank disk that will become the new disaster recovery disk. If you perform a disaster recovery using this disk, the selected session is restored.

If an error occurs, the DRScanSession Utility creates a DRSS.LOG file in the disaster recovery directory. Open this log file to view the error.

Disaster Recovery on Windows 2000 4–17

Chapter

Disaster Recovery on

Windows XP and Windows 2003

The disaster recovery process described in this chapter lets you save time when a disaster occurs on a local or remote machine running Windows XP or Windows

2003. Windows XP and Windows 2003 both provide a feature called

Automated System Recovery (ASR). ASR is a framework in which BrightStor ARCserve Backup can run a recovery application to quickly and safely restore user data. This chapter provides information about preparing for disaster and recovering from disaster on Windows XP and Windows 2003. In addition, this chapter describes how to create a machine-specific recovery disk and use it to quickly bring your client machines back online.

Preparing for a Disaster

This section describes how you can create a boot kit to use to recover from and protect local and remote Windows XP and Windows 2003 machines. The Windows XP and Windows 2003 disaster recovery boot kit consists of a single disk containing configuration information for the specific machine you want to recover.

Creating a Machine-specific Recovery Disk

Verify that you have performed the following tasks before you proceed:

■ Install BrightStor ARCserve Backup Server and the option locally, or on

another server machine in preparation for remote disaster recovery

■ Install the agent on the client machine, for remote disaster recovery

■ Perform a full backup on the machine for which you want to create a

machine-specific disk

■ Label a formatted, high-density disk BAB Machine-specific Disk

Disaster Recovery on Windows XP and Windows 2003 5–1

Preparing for a Disaster

To create a machine-specific disk, perform the following steps:

1. Insert the disk labeled BAB Machine-specific Disk into the server’s disk drive.

2. From the Wizards menu on the BrightStor ARCserve Backup Home Page, choose Create Boot Kit. The Create Boot Kit Wizard dialog opens.

3. Choose Create a Machine-specific Recovery Disk and click Next.

4. The Select BrightStor ARCserve Backup Server dialog appears, listing all available servers. Select the appropriate server and click OK.

5. The Create Boot Disk Wizard displays a list of machines that have been backed up by BrightStor ARCserve Backup. The panel appears blank if BrightStor ARCserve Backup has not backed up a machine.

6. Choose the appropriate machine and click Next.

7. Click Start to begin copying files to your machine-specific disk.

8. When the files are finished copying, click Next.

9. Click Finish.

The newly created disk is a BrightStor ARCserve Backup machine-specific disaster recovery disk. It is the same as the Windows ASR disk. You can use this disk to recover the local or remote machine in the event of a disaster.

5–2 Disaster Recovery Option Guide

Recovering from a Disaster

The following section describes how to recover from a disaster on Windows XP and Windows 2003.

Windows XP and Windows 2003 Disaster Recovery Requirements

To recover from a disaster, you need the following:

■ A BrightStor ARCserve Backup machine-specific disk for the machine that

failed. This is the disk you created following the instructions in the section

Creating a Machine-specific Recovery Disk in this chapter.

■ If Windows XP Professional was installed on the original system, a Microsoft

Windows XP CD is needed. If Windows 2003 was installed, the Windows 2003 CD of the correct version (Web, Server, or Advanced Server) is needed.

■ The BrightStor ARCserve Backup CD.

Important! Upon recovery, Disaster Recovery automatically partitions your hard disk into the original configuration. The machine-specific disk can be used to perform a disaster recovery only on this machine.

Starting Disaster Recovery

To perform a disaster recovery on a Windows XP or Windows 2003, perform the following steps:

1. Start the machine you want to recover with the Windows XP Professional or Windows 2003 CD.

2. When prompted, press any key to boot from the CD.

Note: If you need to install additional SCSI drivers that are not supported on the Windows CD, press F6.

3. A message appears at the bottom of the screen prompting you to press F2 to start Automated System Recovery. Press F2.

Important! You must press F2. Otherwise, the normal Windows installation procedure starts.

4. When prompted to insert the Windows Automated System Recovery (ASR) Disk, insert the disk labeled BAB Machine-specific Disk created for this server, and press Enter.

If you previously pressed F6, you are prompted to insert hardware-specific diskettes.

Disaster Recovery on Windows XP and Windows 2003 5–3

Recovering from a Disaster

5. The ASR process evaluates the available disk configuration. If ASR requires

6. If you installed additional SCSI drivers, you may be prompted to insert

7. Based upon the configuration of the machine you are recovering, you may be

8. Remove the BAB Machine-specific Disk and reboot the machine. When you

9. When prompted, insert the BrightStor ARCserve Backup CD and the

you to recreate disk partitions, a recovery process screen appears. Press C to recreate your disk partitions, or F3 to quit. This screen does not appear if disk partitions are not being recreated.

hardware-specific disks.

prompted several times to insert disks labeled CADRIF and the Windows automated system recovery diskette. These disks are identical to the disk labeled BAB Machine-specific Disk and is in the machine. Press Enter again. Setup copies files to the Windows installation folders.

reboot, the ASR process continues. This process configures the machine to run the disaster recovery process.

machine-specific disk and click OK. The Disaster Recovery Wizard opens.

Completing Disaster Recovery

To complete the disaster recovery process on Windows XP and Windows 2003, perform the following steps:

1. The Disaster Recovery Wizard displays all available devices on the BrightStor ARCserve Backup server.

Tip: Press Ctrl+Shift and double-click the image on the left side of the Disaster Recovery Wizard to display a DOS prompt window. The DOS prompt window enables operations from the command line to run most of the 32-bit Windows programs, such as windisk.exe, regedit.exe.

5–4 Disaster Recovery Option Guide

Recovering from a Disaster

2. Click Next. The original hard disk configuration is now restored and appears in the Disaster Recovery Wizard.

The dialog provides information about the following:

Formatted partitions—Space that is partitioned and formatted. These partitions are formatted when sessions are assigned to them.

Unformatted partitions—Space that is partitioned but not formatted. These partitions are formatted when sessions are assigned to them.

Free space—Disk space that is not formatted and not partitioned. Free space is created when a partition is deleted. To assign a drive letter to free space, you must first partition it.

3. Click Next. The wizard is ready to begin recovery for each partition to which a backup session is assigned.

Disaster Recovery on Windows XP and Windows 2003 5–5

Recovering from a Disaster

4. Click Start Disaster Recovery. The Disaster Recovery Wizard copies the data from the specified sessions to the specified partitions. A progress bar shows the progress of the restore process.

5. Click Finish to complete the disaster recovery process and reboot to your original configuration.

6. A message appears, prompting you to modify the boot.ini file. Click Yes to modify the file. If you are not modifying the file, click No.

7. Remove the remaining disk and CD from their drives and click OK. When your machine restarts, it is restored to its state as of its last full backup with information in the restoration media.

5–6 Disaster Recovery Option Guide

Chapter

Disaster Recovery Scenarios

Windows 2000

This chapter provides information about recovering server class systems using the BrightStor ARCserve Backup Disaster Recovery Option. The scenarios provide detailed information for recovery of Windows 2000, Windows 2003, Windows XP, and Windows NT 4.0 systems. Each scenario describes the specific hardware and software being recovered and provides a procedure to recover that system.

Note: The backup server is the machine where BrightStor ARCserve Backup is installed, and the client is the server being recovered.

The following scenarios provide system specific information and procedures to recover typical Windows 2000 systems.

Scenario 1: Recovering a Compaq ProLiant ML370 Using Remote Disaster Recovery

The following scenario uses the CD-based disaster recovery to recover a remote Windows 2000 client.

System

Compaq ProLiant ML370 with 1.4GHz CPU and 1 GB RAM

Network Adapter

Intel 82557x-based PCI Ethernet Adapter (10/100)

Disaster Recovery Scenarios 6–1

Windows 2000

Storage

Partitions

Software Environment

■ Five disks (36 GB) connected to Compaq Smart Array 5i RAID controller

■ First volume configured as RAID1 (36 GB)

■ Second volume configured as RAID5 (72 GB)

■ Contains Compaq SmartStart 5.40 EISA partition on disk0 (first RAID volume)

■ Drive C—4 GB—disk0—Windows/Boot volume (NTFS)

■ Drive D—30 GB—disk0—data volume (NTFS)

■ Drive E—72 GB—disk1—data volume (NTFS)

■ Microsoft Windows 2000 Advanced Server with integrated Service Pack 1

■ BrightStor ARCserve Backup Client Agent for Windows

BrightStor ARCserve Backup Server Specifications

System

HP tc3100 server connected to Quantum SDLT changer through Emulex LP9000 adapter

Software Environment

■ Microsoft Windows 2000 Advanced Server with integrated Service Pack 2

■ BrightStor ARCserve Backup

■ BrightStor ARCserve Backup Disaster Recovery Option

■ BrightStor ARCserve Backup Tape Library Option

■ BrightStor ARCserve Backup SAN Option

6–2 Disaster Recovery Option Guide

Preparation During Client Machine Setup

Planning for a successful disaster recovery begins when you set up your client machine. Perform the following procedure when you are adding the BrightStor ARCserve Backup agent to your client machine (Compaq ProLiant ML370).

1. Note the hardware RAID configuration and EISA partition in your system. For example, in this scenario, we have the following:

■ Five disks of 36 GB connected to Compaq Smart Array 5i RAID controller

■ First volume configured as RAID1 (36 GB)

■ Second volume configured as RAID5 (72 GB)

■ Compaq SmartStart 5.40 EISA partition on disk0 (first RAID volume)

Note: The option does not recreate the hardware RAID volumes and does not restore the EISA partitions. You must manually recreate the hardware RAID configuration and EISA partitions during disaster recovery.

2. Add the CD provided by the hardware vendor (the CD used to create RAID volumes and EISA partitions) to the disaster recovery kit for this client machine. In this scenario, it is the Compaq SmartStart CD.

Windows 2000

3. Save the extra hardware drivers you installed (by pressing F6) when you initially set up your Windows 2000 client machine. Add these disks to the disaster recovery kit for this client machine. You must provide these drivers again during disaster recovery. In this example, save the Compaq 5i RAID adapter driver disk.

Note: If you do not know the devices installed on the Windows client machine, look in Device Manager. If your system has failed, open the CardDesc.txt file on the machine-specific disk to see a summary of the devices and drivers.

4. Add the Windows client machine (Compaq ProLiant ML370) to the BrightStor ARCserve Backup server and perform a full machine backup.

5. Create a disaster recovery bootable CD using the Boot Kit Wizard. For more information, see the section

Preparing for a Disaster Using the Bootable CD

Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

6. Create a machine-specific disk. For more information, see the section

Preparing for a Disaster Using the Bootable CD Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

7. Add the disaster recovery bootable CD and the machine-specific disk to the disaster recovery kit for this system.

Disaster Recovery Scenarios 6–3

Windows 2000

Preparing for a Disaster

You must have performed a full machine backup using BrightStor ARCserve Backup, and have the following items before you can start the disaster recovery process:

■ The latest BrightStor ARCserve Backup machine-specific disk (for more

information, see the section

Preparing for a Disaster Using the Bootable CD

Method in the “Disaster Recovery on Windows 2000” chapter of this guide)

■ The disaster recovery bootable CD (for more information, see the section

Preparing for a Disaster Using the Bootable CD Method in the “Disaster Recovery on Windows 2000” chapter of this guide)

■ Compaq SmartStart CD

■ Compaq Smart Array 5i RAID Adapter driver disk

■ The original hardware RAID configuration

Recovering from a Disaster Using the SmartStart CD Setup

To recover from a disaster using the SmartStart CD setup, perform the following steps:

1. Start the client machine (Compaq ML370) using the SmartStart CD.

2. Follow the Compaq guidelines and your original configuration to recreate the hardware RAID configuration.

3. Install the EISA partition as it was in the original configuration using the SmartStart CD.

4. Boot the client machine using the disaster recovery bootable CD and follow the on-screen instructions. For more information, see the section

Recovering from a Disaster Using the Bootable Tape Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

5. Insert the machine-specific disk to start the disaster recovery bluescreen mode.

6. Press F6 to add the Compaq RAID drivers using the Compaq Smart Array 5i RAID Adapter driver disk.

7. After Windows loads the drivers from the Compaq Smart Array 5i RAID Adapter driver disk, insert the machine-specific disk again. The original system disk configuration is read from the machine-specific disk

Note: The original disk configuration is not restored if this disk is not inserted after the F6 drivers are loaded.

8. After some time, the original partition layout of the machine appears. Select the disk and partition where Windows 2000 was installed and press Enter. Do not modify the displayed partition structure.

The disaster recovery bluescreen mode completes and the machine boots to the Disaster Recovery Wizard.

6–4 Disaster Recovery Option Guide

Windows 2000

9. Follow the Disaster Recovery Wizard instructions. The wizard installs the network, configures and formats the drives, and connects to the BrightStor ARCserve Backup server over the network. The system may reboot a few times during this process.

10. Start the data restoration process when prompted by the Disaster Recovery Wizard.

11. When the disaster recovery process finishes, boot back to your previous system configuration.

Scenario 2: Recovering an IBM xSeries 235 Using Local Disaster Recovery

The following scenario uses the CD-based disaster recovery method to recover a local Windows 2000 machine. For this scenario, you can configure an alternate machine location when the option was installed. You must create a machine-specific disk from this location for disaster recovery.

BrightStor ARCserve Backup Server Specifications

System

Network Adapter

Storage

IBM xSeries 235 with 1.8 GHz CPU and 1 GB RAM connected to Sony LIB-162 StorStation through Emulex LP8000 Adapter and Crossroads 4250 FC Bridge

Intel 82557x-based PCI Ethernet Adapter (10/100)

■ Five disks/33.9 GB connected to LSI 1030 MPT RAID controller

■ First volume configured as RAID1 (33.9 GB)

■ Second volume configured as a stand-alone SCSI Disk (33.9 GB)

■ Third volume configured as a stand-alone SCSI Disk (33.9 GB)

■ Fourth volume configured as a stand-alone SCSI Disk (33.9 GB)

Disaster Recovery Scenarios 6–5

Windows 2000

Partitions

Software Environment

■ Contains IBM NetfinitySP EISA partition on disk0

■ Drive C—4 GB—disk0—Windows/Boot volume (NTFS)

■ Drive E—30 GB—disk0—data volume (NTFS)

■ Drive F—10 GB—disk1—simple volume (NTFS)

■ Drive G—30 GB—disk2/3—spanned volume (NTFS)

■ Drive H—20 GB—disk2/3—striped volume (NTFS)

■ Microsoft Windows 2000 Advanced Server with integrated Service Pack 2

■ BrightStor ARCserve Backup

■ BrightStor ARCserve Backup Disaster Recovery Option

■ BrightStor ARCserve Backup Tape Library Option

Preparation During Local Server Setup

Planning for a successful disaster recovery starts when you set up your server machine. Perform the following procedure when you install BrightStor ARCserve Backup and the BrightStor ARCserve Backup Disaster Recovery Option on your server machine (IBM xSeries 235).

1. Note the hardware RAID configuration and EISA partition in your system. For example, in this scenario, we have the following:

■ Five disks of 33.9 GB connected to LSI 1030 MPT RAID controller

■ First volume configured as RAID1 (33.9 GB)

■ Second, third, and fourth volumes configured as stand-alone SCSI disks

(33.9 GB each)

■ IBM NetfinitySP EISA partition on disk0 (first volume)

2. Add the CD provided by the hardware vendor (to create the RAID volumes and the EISA partition) to the disaster recovery kit for this server machine. In this scenario, we add the IBM ServeRAID 5.10 Support CD, to create the RAID volumes, and the ServeGuide 6.0.9a Setup and Installation CD, to create the EISA partition.

6–6 Disaster Recovery Option Guide

Windows 2000

3. Save the extra hardware drivers you installed (by pressing F6) when you initially set up your Windows 2000 server machine. Add these disks to the disaster recovery kit for this machine. You must provide these drivers again during disaster recovery. In this example, save the LSI 1030 MPT RAID controller and the Emulex LP8000 Fiber Channel Adapter driver disks.

Note: If you do not know the devices installed on the Windows server machine, look in Device Manager. If your system has failed, open the CardDesc.txt file on the machine-specific disk to see a summary of the devices and drivers.

4. Configure an alternate machine location, if you did not perform this task when the agent was installed. For more information, see the section

Configuring an

Alternate Location in the “Installing the Option” chapter of this guide.

5. Start BrightStor ARCserve Backup and perform a full machine backup.

6. Create a disaster recovery bootable CD using the Boot Kit Wizard. For more information, see the section

Preparing for a Disaster Using the Bootable CD

Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

7. Create a machine-specific disk. For more information, see the section

Preparing for a Disaster Using the Bootable CD Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

Preparing for a Disaster

In this scenario, the machine-specific disk was created from the alternate machine location.

8. Add the disaster recovery bootable CD and the machine-specific disk to the disaster recovery kit for this system.

You must have performed a full backup of your machine on the BrightStor ARCserve Backup server, and have the following items before you can start the disaster recovery process:

■ The most current machine-specific disk (for more information, see the section

Configuring an Alternate Location in the “Installing the Option” chapter of

this guide)

■ The disaster recovery bootable CD (for more information, see the section

Preparing for a Disaster Using the Bootable CD Method in the “Disaster Recovery on Windows 2000” chapter of this guide)

■ IBM ServeRAID 5.10 Support CD

■ IBM ServerGuide 6.0.9a Setup and Installation CD

■ LSI 1030 MPT RAID controller driver disk.

■ Emulex LP8000 Fiber Channel Adapter driver disk

■ The original hardware RAID configuration

Disaster Recovery Scenarios 6–7

Windows 2000

Recovering from a Disaster Using IBM Setup CDs

To recover from a disaster using IBM Setup CDs, perform the following steps:

1. Boot the server machine (IBM xSeries 235) using the IBM ServeRAID 5.10 Support CD.

2. Follow the IBM guidelines and your original configuration to recreate the hardware RAID configuration.

3. Install the EISA partition as it was in the original configuration using the IBM ServerGuide 6.0.9a Setup and Installation CD.

Setting Up Disaster Recovery Bootable CDs

To set up a disaster recovery bootable CD, perform the following steps:

1. Start the server machine using the Disaster Recovery Boot CD and follow the on-screen instructions. For more information, see the section

Disaster Using the Bootable CD Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

Preparing for a

2. Insert the machine-specific disk to start the disaster recovery bluescreen mode.

3. Press F6 to add the LSI 1030 MPT RAID controller drivers using the LSI 1030 MPT RAID controller driver disk and the Emulex LP8000 Fiber Channel Adapter driver disk.

4. After Windows loads the drivers from the LSI 1030 MPT RAID controller driver disk and the Emulex LP8000 driver disk, insert the machine-specific disk again. The original system disk configuration is read from the machine-specific disk.

Note: The original disk configuration is not restored if this disk is not inserted after the F6 drivers are loaded.

5. After some time, the original partition layout of the machine appears. Select the disk, partition where Windows 2000 was installed, and press Enter. Do not modify the displayed partition structure.

The disaster recovery bluescreen mode completes and the machine boots to the Disaster Recovery Wizard.

6. Follow the Disaster Recovery Wizard instructions. The wizard installs the network, and configures, and formats the drives. The system may reboot a few times during this process.

7. When prompted by the Disaster Recovery Wizard, start the data restoration process.

8. When the disaster recovery process finishes, boot back to your previous system configuration.

6–8 Disaster Recovery Option Guide

Windows 2000

Scenario 3: Recovering an IBM Netfinity 6000R Using Primary SAN Disaster Recovery

The following scenario uses the bootable CD disaster recovery method to recover a primary SAN Windows 2000 machine.

Local BrightStor ARCserve Backup Server Specifications

System

IBM Netfinity 6000R with one 700 MHz CPU and 512 MB RAM

Fiber Environment

QLA2310F PCI Fiber Channel Adapter connected to Sony LIB-162 StorStation through Brocade 12000 switch and Crossroads 4250 FC Bridge

Network Adapters

Storage

Partitions

Software Environment

■ IBM Netfinity Fault Tolerance PCI Adapter

■ Linksys EG1032/EG1064 Instant Gigabit Network Adapter

Two disks of 18.2 GB and four disks of 36.4 GB connected to IBM ServeRAID-4H controller, configured as a single RAID 5 volume of 86.785 GB data space and

17.357 GB parity space

■ Drive C—19.53 GB—disk0—Windows/system volume (NTFS)

■ Drive D—58.59 GB—disk0—data volume (NTFS)

■ Drive E—6.62 GB—disk0—data volume (NTFS)

■ Microsoft Windows 2000 Server with Service Pack 2

■ BrightStor ARCserve Backup

■ BrightStor ARCserve Backup Disaster Recovery Option

■ BrightStor ARCserve Backup Tape Library Option

■ BrightStor ARCserve Backup SAN Option

Disaster Recovery Scenarios 6–9

Windows 2000

Preparation During Primary Server Setup

Planning for a successful disaster recovery begins when you set up your primary server machine. Perform the following procedure when you install BrightStor ARCserve Backup and BrightStor ARCserve Backup Disaster Recovery Option on your primary server (IBM Netfinity 6000R).

Note: No EISA partition was used for this scenario.

1. Note the hardware RAID configuration. For example, in this scenario, we have the following:

■ Two disks of 18.2 GB and four disks of 36.4 GB connected to IBM

ServeRAID-4H controller.

■ All six disks configured into a single RAID 5 volume of 86.785 GB data

space and 17.357 GB parity space

Note: The option does not recreate the hardware RAID volumes. You must manually recreate the hardware RAID configuration.

2. Add the CD provided by the hardware vendor (to create the RAID volumes) to the disaster recovery kit for this server machine. In this example, it is the IBM Server Guide 6.0.9a Setup and Installation CD.

3. Save the extra hardware drivers you installed (by pressing F6) when you initially set up your Windows 2000 server. Add these disks to the disaster recovery kit for this machine. You must provide these drivers again during disaster recovery. In this example, save the Qlogic QLA2310F PCI Fiber Channel Adapter and the IBM Server RAID 5.10 adapter driver disks.

4. Start BrightStor ARCserve Backup and perform a full machine backup.

5. Create a disaster recovery bootable CD using the Boot Kit Wizard. For more information, see the section

Preparing for a Disaster Using the Bootable CD

Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

6. Add the disaster recovery bootable CD and the machine-specific disk to the disaster recovery kit for this system.

6–10 Disaster Recovery Option Guide

Preparing for a Disaster

Windows 2000

You must have performed a full backup of your machine on the primary SAN BrightStor ARCserve Backup server, and have the following items before you can start the disaster recovery process:

■ The latest BrightStor ARCserve Backup machine-specific disk (for more

information, see the section

Configuring an Alternate Location in the

“Installing the Option” chapter of this guide)

■ Disaster recovery bootable CD (for more information, see the section

Preparing for a Disaster Using the Bootable CD Method in the “Disaster Recovery on Windows 2000” chapter of this guide)

■ QLogic QLA2310F PCI Fiber Channel Adapter driver disk

■ IBM ServeRAID 5.10 adapter driver disk.

■ IBM ServerGuide 6.0.9a Setup and Installation CD

■ The original hardware RAID configuration

Recovering from a Disaster Using IBM Setup CDs

To recover from a disaster using IBM Setup CDs, perform the following steps:

1. Stop the Tape Engine in all of the Distributed Servers.

2. Boot the server (IBM Netfinity 6000R) using the IBM Server Guide 6.0.9a Setup and Installation CD.

3. Follow the IBM guidelines and your original configuration to recreate the hardware RAID configuration.

Setting Up a Disaster Recovery Bootable CD

To set up a disaster recovery bootable CD, perform the following steps:

1. Start the server using the disaster recovery bootable CD and follow the on-screen instructions. For more information, see the section

a Disaster Using the Bootable Tape Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

2. Insert the machine-specific disk to start the disaster recovery bluescreen mode.

3. Press F6 to add the QLogic QLA2310F PCI Fiber Channel adapter driver using the driver disk and the IBM Server RAID 5.10 adapter driver using the driver disk.

Recovering from

Disaster Recovery Scenarios 6–11

Windows 2000

4. After Windows loads the drivers from the QLogic QLA2310F PCI Fiber Channel adapter driver disk and the IBM Server RAID 5.10 adapter driver disk, insert the machine-specific disk again.

Note: The original disk configuration is not restored if this disk is not inserted after the F6 drivers are loaded

5. After some time, the original partition layout of the machine appears. Select the disk and partition where Windows 2000 was installed and press Enter. Do not modify the displayed partition structure.

The disaster recovery bluescreen mode completes and the machine boots to the Disaster Recovery Wizard.

6. Follow the Disaster Recovery Wizard instructions. The Disaster Recovery Wizard installs the network, configures, and formats the drives. The system may reboot a few times during this process.

7. When prompted by the Disaster Recovery Wizard, start the data restoration process.

8. When the disaster recovery process finishes, boot back to your original system.

9. Start the Tape Engine in all of the distributed servers.

Scenario 4: Recovering an HP tc3100 Using Bootable Tape

The following scenario uses the bootable tape method for recovering a local Windows 2000 machine.

BrightStor ARCserve Backup Server Specification

System

HP tc3100 with 1 CPU and 1 GB RAM

Network Adapter

Intel 82557x-based PCI Ethernet Adapter (10/100)

Bootable Tape Device

HP Ultium-1 SCSI tape device, Model C7370-00150 connected to an Adaptec 29160 SCSI Controller

6–12 Disaster Recovery Option Guide

Storage

Partitions

Software Environment

Windows 2000

■ Five disks/17 GB connected HP NetRAID RAID controller

■ Five volumes of 17 GB each configured RAID0

■ Contains HP EISA partition on disk0

■ Drive C — 4 GB — disk0 — Windows/Boot (NTFS)

■ Drive E — 13 GB — disk0 — data volume (NTFS)

■ Drive F — 17 GB — disk1 — data volume (NTFS)

■ Drive G — 10 GB — disk2 — data volume (NTFS)

■ Drive H — 7 GB — disk3 — data volume (NTFS)

■ Drive I — 17 GB — disk4 — data volume (NTFS)

■ Microsoft Windows 2000 Server with integrated Service Pack 2

■ BrightStor ARCserve Backup

■ BrightStor ARCserve Backup Disaster Recovery Option

Preparation During Local Server Setup

Planning for a successful disaster recovery begins when you set up your server machine. Perform the following procedure when you install BrightStor ARCserve Backup and the option to your server (HP tc3100).

1. The tape device must be bootable. When you reboot your system, enter the SCSI Utility (in this scenario, the Adaptec SCSI Utility). Select Advanced Configuration, and ensure that you enable BIOS support for bootable CDs.

2. Note the hardware RAID configuration and EISA partition in your system. In this scenario we note:

– Five disks/17 GB connected HP NetRAID RAID controller

– HP EISA partition on disk0 (first volume)

Note: The option does not recreate the hardware RAID settings and does not restore the EISA partitions. You must manually recreate the hardware RAID configuration and EISA partitions before starting disaster recovery.

3. Add the CD provided by the hardware vendor used to create the RAID volumes and the EISA partition to the disaster recovery kit for this server machine. In this scenario, we add the HP Netserver Navigator Support CD, to create the RAID volumes and the EISA partition.

Disaster Recovery Scenarios 6–13

Windows 2000

Preparing for a Disaster

4. Save the custom hardware diskettes that you installed, using F6, when you initially set up your Windows 2000 server machine. Add these diskettes to the disaster recovery kit for this machine. You must provide these drivers again during disaster recovery. In this scenario, save the HP NetRAID 2M driver diskette.

5. Create a CA Bootable Tape image, using the Boot Kit Wizard. For more information, see the section

Recovering from a Disaster Using the Bootable Tape Method in the “Disaster Recovery on Windows 2000” chapter of this

guide. This creates an image called tober.iso.

6. Format the media using BrightStor ARCserve Backup Device Manager or Wizard. This copies the image created in the previous step to the tape.

7. Start BrightStor ARCserve Backup and take a local, full machine backup using the tape created in the previous step.

8. Add the disaster recovery bootable tape to the disaster recovery kit for this machine.

You must have the following items before you can start the disaster recovery process:

■ A bootable tape device

■ The media containing the CA Bootable Tape image and a full backup of your

machine on the BrightStor ARCserve Backup server

■ HP Netserver Navigator M.04.06 Support CD

■ HP NetRAID 2M RAID controller driver diskette

■ The original hardware RAID configuration

Recovering From a Disaster HP Setup CD

To recover from a disaster using the HP Setup CD, perform the following steps:

1. Start the server machine (HP tc3100) using the HP Netserver Navigator M.04.06 Support CD.

2. Follow the HP guidelines and your original configuration for recreating the hardware RAID configuration.

3. Using the HP Netserver M.04.06 Support CD, install the EISA partition as it was in the original configuration.

6–14 Disaster Recovery Option Guide

Disaster Recovery Bootable Tape Setup

Perform the follow steps to set up a bootable tape:

1. Remove all media from the diskette and CD drive.

2. Shut down the server and the tape drive.

3. Start the tape drive in boot mode. In this scenario, press and hold the eject button and power button simultaneously for 10 seconds. The Ready light should flash on and off.

4. Insert the bootable tape backup media.

5. Start the server to enter disaster recovery mode.

6. Answer Y to start the disaster recovery bluescreen mode.

7. Press F6 to add the HP NetRAID 2M RAID controller driver. Windows loads the driver from the HP NetRAID 2M RAID controller driver diskette.

8. After a few moments, the original partition layout of the machine appears. Select the disk and partition where Windows 2000 was installed and press Enter. Do not modify the partition structure in any way.

Windows 2000

The disaster recovery bluescreen mode completes the process and the machine boots into the Disaster Recovery Wizard.

9. Follow the instructions displayed on the Disaster Recovery Wizard screens. The wizard formats drives and your computer may reboot several times during the process.

10. Start the data restore process when prompted by the wizard.

11. Restart your computer when restoration is complete.

Scenario 5: Recovering a Fujitsu Primergy TX200 Using Local Disaster Recovery

The following scenario uses the CD-based disaster recovery method to recover a local BrightStor ARCserve Backup server on Windows 2000.

BrightStor ARCserve Backup Server Specifications

System

■ Fujitsu Primergy TX200 with 1.8 GHz CPU and 512 MB RAM connected to a

StorageTek L20 Tape Library

■ Network Adapter: Broadcom NetXtreme Gigabit Ethernet Adapter

Disaster Recovery Scenarios 6–15

Windows 2000

Storage

Partitions

Software Environment

■ Three disks/8.6 GB connected to Mylex AcceleRAID 352 RAID controller

■ Three physical drives configured as RAID level 1

■ Two logical drives (17.2 GB)

■ One hot spare (8.6 GB)

■ Contains Fujitsu EISA partition on logical drive 1

■ Drive C - 8.2 GB - logical drive 1 - Windows/Boot volume (NTFS)

■ Drive E - 4.3 GB - logical drive 2 - data volume (NTFS)

■ Drive F - 4.3 GB - logical drive 2 - data volume (NTFS)

■ Microsoft Windows 2000 Server with Service Pack 4

■ BrightStor ARCserve Backup

■ BrightStor ARCserve Backup Disaster Recovery Option

■ BrightStor ARCserve Backup Tape Library Option

Preparation During Local Server Setup

Planning for a successful disaster recovery begins when you set up your server. Perform the following procedure when you install BrightStor ARCserve Backup and the BrightStor ARCserve Backup Disaster Recovery Option on your server (Fujitsu Primergy TX200):

1. Note the hardware RAID configuration and EISA partition on your system. For example, in this scenario we have the following:

■ Three disks of 8.6 GB connected to Mylex AcceleRAID 352 RAID controller

■ Three physical drives configured as RAID level 1

■ One drive as hot spare and two drives configured as two logical drives

■ Fujitsu Primergy EISA partition on logical drive 1

Note: The option does not recreate the hardware RAID volumes and does not restore the EISA partitions. You must recreate the hardware RAID configuration and EISA partitions manually during disaster recovery.

2. Add the CD provided by the hardware vendor (to create the RAID volumes and the EISA partition) to the disaster recovery kit for this server. In this scenario, we add the Fujitsu Primergy ServerStart CD version 5.307 to create the RAID volumes and the EISA partition.

6–16 Disaster Recovery Option Guide

Windows 2000

3. Save the extra hardware drivers you installed (by pressing F6) when you set up your Windows 2000 server machine. Add these disks to the disaster recovery kit for this machine. You must provide these drivers again during disaster recovery. In this scenario, we save the Mylex AcceleRAID 352 RAID controller floppy disk.

Note: If you do not know the devices installed on the Windows server machine, look in the Device Manager. If your system has failed, open the CardDesc.txt file on the machine-specific disk to view a summary of the devices and drivers.

4. Configure an alternate machine location if you did not perform this task when the option was installed. For more information, see the section

Configuring an

Alternate Location in the “Installing the Option” chapter of this guide.

5. Start BrightStor ARCserve Backup and perform a full machine backup.

6. Create a disaster recovery bootable CD using the Boot Kit Wizard. For more information, see the section

Preparing for a Disaster Using the Bootable CD

Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

7. Create a machine-specific disk. For more information, see the section

Preparing for a Disaster Using the Bootable CD Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

Preparing for Disaster

8. Add the disaster recovery bootable CD and the machine-specific disk to the disaster recovery kit for this system.

You must have performed a full backup of your machine on the BrightStor ARCserve Backup server before you can start the disaster recovery process. In addition, you must have the following items before you begin disaster recovery:

■ The disaster recovery bootable CD. For more information, see the section

Preparing for a Disaster Using the Bootable CD Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

■ Fujitsu Primergy ServerStart Version 5.307 CD

■ Mylex AcceleRAID 352 RAID controller driver floppy disk.

■ The original hardware RAID configuration.

Disaster Recovery Scenarios 6–17

Windows 2000

Recovering from Disaster Using Fujitsu Primergy ServerStart CD

To recover from a disaster using the Fujitsu Primergy ServerStart version 5.307 CD, perform the following steps:

1. Boot up the server machine (Fujitsu Primergy TX200) using the Fujitsu Primergy ServerStart version 5.307 CD.

2. Follow the Fujitsu guidelines and your original configuration to recreate the hardware RAID configuration and install the EISA partition.

Starting Disaster Recovery Using the Bootable CD

To begin the disaster recovery process using the bootable CD, perform the following procedure:

1. Start the server machine using the Disaster Recovery Boot CD and follow the on-screen instructions. For more information, see the section

Disaster Using the Bootable CD Method in the “Disaster Recovery on Windows 2000” chapter of this guide.

2. Insert the machine-specific disk to start the disaster recovery bluescreen mode.

Preparing for a

3. Press F6 to add the Mylex AcceleRAID 352 RAID controller drivers using the Mylex AcceleRAID 352 RAID controller driver disk.

4. When Windows has loaded the drivers from the Mylex AcceleRAID 352 RAID controller driver disk, insert the machine-specific disk again. The original system disk configuration is read from the machine-specific disk.

Note: The original disk configuration is not restored if this disk is not inserted after the F6 drivers are loaded.

5. After a period of time, the original partition layout of the machine appears. Select the C partition and press Enter. Do not modify the displayed partition structure. The disaster recovery bluescreen mode finishes, and the machine boots to the Disaster Recovery Wizard.

6. Follow the steps in the Disaster Recovery Wizard. The wizard installs the network, and configures and formats the drives. The system may reboot several times during this process.

7. When prompted, start the data restoration process.

8. When the disaster recovery process finishes, you can boot back to your previous system configuration.

6–18 Disaster Recovery Option Guide

Windows 2003 Systems

The following scenario provides system-specific information and procedures to recover a typical Windows 2003 system. The procedure used to recover a Windows 2003 system is similar to the procedure used to recover a Windows XP system.

Scenario 1: Recovering an HP ProLiant ML330 G3 Using Primary SAN Disaster Recovery

The following scenario uses the ASR-based (Automated System Recovery) disaster recovery process to recover a BrightStor ARCserve Backup Windows 2003 server.

BrightStor ARCserve Backup Server Specifications

System

HP ProLiant ML330 G3 with one Xeon 2.8 GHz CPU and 1 GB RAM connected to a StorageTek L20 DLT800 Tape Library through an Emulex LP9000 HBA

Network Adapter

Fiber Environment

Storage

Partitions

HP NC7760 Gigabit Server Adapter

■ Emulex LightPulse 9000 PCI Fibre Channel HBA

■ gadzoox Networks slingshot 4218 switch

■ Crossroads 4250 FC Bridge

■ Three disks of 36.4 GB connected to a Smart Array 642 Controller

■ First volume configured as RAID level 5 (32.22 GB)

■ Second volume configured as RAID level 5 (35.6 GB)

■ Drive C - 10 GB - disk 0 - system and boot volume (NTFS)

■ Drive E - 22.22 GB - disk 0 - Windows primary (NTFS)

■ Drive F - 20 GB - disk 1 - Windows primary (NTFS)

Disaster Recovery Scenarios 6–19

Windows 2003 Systems

Software Environment

■ Microsoft Windows 2003 Enterprise Edition Server

■ BrightStor ARCserve Backup

■ BrightStor ARCserve Backup Disaster Recovery Option

■ BrightStor ARCserve Backup Tape Library Option

■ BrightStor ARCserve Backup SAN Option

Preparation During Primary Server Setup

Planning for a successful disaster recovery begins when you set up your primary server. Perform the following procedure when you install BrightStor ARCserve Backup and the options on your primary server (HP ProLiant ML330 G3):

1. Note the hardware RAID configuration on your system. For example, in this scenario we have:

■ Three disks of 36.4 GB each, connected to an HP Smart Array 642

Controller

■ First volume configured as RAID level 5 (32.22 GB)

■ Second volume configured as RAID level 5 (35.6 GB)

No EISA partition is used in this scenario.

Note: The option does not recreate the hardware RAID volumes. You must recreate the hardware RAID configuration manually during disaster recovery.

2. Add the CD provided by the hardware vendor (used to create the RAID volumes) to the disaster recovery kit for this primary server. In this scenario, it is the HP SmartStart CD release 6.40.

3. Save the extra hardware drivers you installed (by pressing F6) when you set up your ML330 G3 Windows 2003 server. Add these disks to the disaster recovery kit for this machine. You must provide these drivers again during disaster recovery. In this scenario, we save the Emulex LP9000 PCI Fibre Channel HBA driver and the HP Smart Array 642 Controller driver to disk.

Note: If you do not know the devices installed on the Windows primary server machine, look in the Device Manager. If your system is no longer up and running, open the CardDesc.txt file on the machine-specific disk to view a summary of the devices and drivers.

4. Start BrightStor ARCserve Backup and perform a full machine backup.

6–20 Disaster Recovery Option Guide

Preparation When a Disaster Occurs

To begin disaster recovery, you must have all of the following items:

■ BrightStor ARCserve Backup machine-specific disk. For more information, see

the section

Recovery on Windows XP and Windows 2003” chapter of this guide.

■ A full backup of the ML330 G3 primary server

■ Windows 2003 Server distribution CD

■ HP SmartStart CD release 6.40

■ The original hardware RAID configuration

■ BrightStor ARCserve Backup for Windows distribution CD

■ Emulex LP9000 PCI Fibre Channel HBA driver disk

■ HP Smart Array 642 Controller driver disk

Recovering from a Disaster

Windows 2003 Systems

Creating a Machine-specific Recovery Disk in the “Disaster

To recover your Windows 2003 system after a disaster, perform the following procedure:

1. Boot up the primary server machine (HP ProLiant ML330 G3) using the HP SmartStart CD release 6.40.

2. Follow the HP guidelines to recreate the hardware RAID configuration.

3. Boot up the primary server using the Windows 2003 Server distribution CD and follow the on-screen ASR instructions. For more information, see the section

Recovering from a Disaster in the “Disaster Recovery on Windows XP

and Windows 2003” chapter of this guide.

4. Press F6 to enable the addition of the SCSI or RAID drivers required, using the hardware-specific disks.

5. Press F2 to begin the Windows ASR process

6. When prompted to insert the Windows ASR Disk, insert the BrightStor ARCserve Backup machine-specific disk created for the ML330 G3 server and press Enter.

7. A temporary Windows operating system is loaded, including the necessary SCSI and RAID drivers you enabled by pressing the F6 key in a previous step. The ASR process may prompt you to insert the disks to install the hardware drivers.

In this scenario, we insert the disks and load the drivers for the HP Smart Array 642 Controller and the Emulex LP9000 PCI Fibre Channel HBA.

8. After Windows has loaded the drivers, insert the machine-specific disk again. The original system disk configuration is read from the machine-specific disk.

Disaster Recovery Scenarios 6–21

Windows XP Systems

9. The ASR process evaluates the available disk configuration. If ASR requires you to recreate disk partitions, a recovery process screen appears. Press C to recreate your disk partitions or press F3 to quit. This screen does not appear if disk partitions are not being recreated.

The Windows ASR disaster recovery bluescreen mode finishes and the machine reboots.

10. The Windows Install screen appears and performs installation tasks for the ASR process. When these tasks are complete, the BrightStor ARCserve Backup Disaster Recovery Wizard appears. Follow the instructions in the BrightStor ARCserve Backup

The BrightStor ARCserve Backup Disaster Recovery Wizard installs the BrightStor ARCserve Backup files and services and connects to the BrightStor ARCserve Backup backup server over the network.

11. When prompted, start the data restore operation.

12. At the end of the data restore process, boot back to your original system.

Disaster Recovery Wizard.

Windows XP Systems

The following scenario provides system-specific information and procedures to recover a typical Windows XP system. The procedure used to recover a Windows XP system is similar to the procedure used to recover a Windows 2003 system.

Scenario 1: Recovering a Dell PowerEdge 1600SC Using Remote Disaster Recovery

The following scenario uses the Automated System Recovery (ASR)-based disaster recovery process to recover a BrightStor ARCserve Backup Windows XP client.

BrightStor ARCserve Backup Client Specifications

System

Dell PowerEdge 1600SC with a dual-processor Xeon 2.00 GHz CPU and 1.99 GHz and 1 GB RAM

Network Adapter

Intel Pro based PCI Ethernet Adapter

6–22 Disaster Recovery Option Guide

Storage

Partitions

Software Enviroment

Windows XP Systems

■ Three disks of 34.6 GB connected to a PERC 4/SC single channel U320 RAID

controller

■ One volume configured as RAID level 0 (103.6 GB)

■ Drive C - 68.3 GB - disk0 - system and boot volume (NTFS)

■ Drive D - 32.8 GB - disk0 - data volume (NTFS)

■ Microsoft Windows XP Professional, Service Pack 1a

■ BrightStor ARCserve Backup Client Agent for Windows

Note: Although we have not done so in this scenario, the client machine can also be configured with an EISA partition.

BrightStor ARCserve Backup Server Specifications

System

HP tc3100 server connected to a Quantum SDLT changer through an Emulex LP9000 adapter

Software Environment

■ Microsoft Windows 2000 Advanced Server with integrated Service Pack 4

■ BrightStor ARCserve Backup

■ BrightStor ARCserve Backup Disaster Recovery Option

■ BrightStor ARCserve Backup Agent for Open Files

■ BrightStor ARCserve Backup Diagnostic Utility

Disaster Recovery Scenarios 6–23

Windows XP Systems

Preparation During Client Machine Setup

Planning for a successful disaster recovery begins when you set up your client machine. Perform the following procedure when you install the BrightStor ARCserve Backup Client Agent for Windows on your client machine (Dell PowerEdge 1600SC):

1. Note the hardware RAID configuration and EISA partition (if one exists) on your system. In this scenario we have:

■ Three disks of 34.6 GB each, connected to a PERC 4/SC single channel

U320 RAID controller

■ One volume configured as RAID level 0 (103.6 GB)

Note: The option does not recreate the hardware RAID volumes. You must recreate the hardware RAID configuration manually during disaster recovery.

2. Add the CD provided by the hardware vendor (used to create the RAID volumes) to the disaster recovery kit for this primary server. In this scenario, it is the DELL Server Assistant version 7.5 Bootable CD.

3. Save the extra hardware drivers you installed (by pressing F6) when you set up your 1600SC Windows XP client. Add these disks to the disaster recovery kit for this machine. You must provide these drivers again during disaster recovery. In this scenario, we save the PERC 4/SC single channel U320 RAID controller.

4. Add the Windows client machine (Dell PowerEdge 1600SC) to the BrightStor ARCserve Backup server and perform a full machine backup.

6–24 Disaster Recovery Option Guide

Preparation When a Disaster Occurs

To begin disaster recovery, you must have all of the following items:

■ BrightStor ARCserve Backup machine-specific disk. For more information, see

the section

Recovery on Windows XP and Windows 2003” chapter of this guide.

■ A full backup of the 1600SC client

■ Windows XP distribution CD

■ Dell Server Assistant version 7.5 Bootable CD

■ The original hardware RAID configuration

■ BrightStor ARCserve Backup for Windows distribution CD

■ The PERC 4/SC single channel U320 RAID controller driver disk

Recovering from a Disaster

To recover from a disaster, perform the following procedure. The first two steps form the Dell Server Assistant version 7.5 Bootable CD Setup process, and the remaining steps form the Windows XP ASR boot process.

Windows XP Systems

Creating a Machine-specific Recovery Disk in the “Disaster

1. Boot up the client machine (Dell PowerEdge 1600SC) using the Dell Server Assistant version 7.5 Bootable CD.

2. Follow the Dell guidelines to recreate the hardware RAID configuration.

3. Boot up the client machine using the Windows XP distribution CD and follow the on-screen ASR instructions. For more information, see the section

Recovering from a Disaster in the “Disaster Recovery on Windows XP and Windows 2003” chapter of this guide.

4. Press F6 to enable the addition of the SCSI or RAID drivers required, using the hardware-specific disks.

5. Press F2 to begin the Windows ASR process.

6. When prompted to insert the Windows ASR disk, insert the BrightStor ARCserve Backup machine-specific disk created for the 1600SC client and press Enter.

7. A temporary Windows operating system is loaded, including the necessary SCSI and RAID drivers enabled by pressing the F6 key in a previous step. The ASR process may prompt you for the disks to install the hardware drivers. In this scenario, we insert the disk and load the driver for the PERC 4/SC single channel U320 RAID controller.

8. After Windows loads the driver, insert the machine-specific disk again. The original system disk configuration is read from the machine-specific disk.

Disaster Recovery Scenarios 6–25

Windows NT 4.0 Systems

The Windows ASR disaster recovery bluescreen mode finishes and the machine reboots.

Note: You may be prompted to insert the CADRIF disk. This is the machine-specific disk.

The BrightStor ARCserve Backup Disaster Recovery Wizard installs the BrightStor ARCserve Backup files and services and connects to the BrightStor ARCserve Backup backup server over the network.

11. When prompted, start the data restore operation.

12. At the end of the data restore process, boot back to your original system.

Disaster Recovery Wizard.

Windows NT 4.0 Systems

The following scenario provides system specific information and procedures to recover typical Windows NT 4.0 systems.

Scenario 1: Recovering an HP tc3100 Using Remote Disaster Recovery

The following scenario uses the disk disaster recovery method to recover a remote Windows NT 4.0 server.

Client Specifications

System

HP tc3100 with one CPU and 1 GB RAM

Network Adapter

Intel 82557x-based PCI Ethernet Adapter (10/100)

6–26 Disaster Recovery Option Guide

Storage

Partitions

Windows NT 4.0 Systems

■ Five disks (36 GB) connected to HP NetRAID RAID controller

■ Five volumes of 17 GB each configured as RAID0

■ Dell EISA partition on disk0

■ Drive C—1024 MB—disk0—data partition - FAT

■ Drive D – 4095 MB – disk1 -Windows/Boot volume - NTFS

■ Drive F—16 GB—disk0—data volume - NTFS

■ Drive G—8 GB—disk2—data volume – NTFS

■ Drive H – 9 GB – disk2 – data volume – NTFS

■ Drive I – 17 GB – disk3 – data volume – NTFS

■ Drive J – 17 GB – disk 4 – data volume - NTFS

Software Environment

■ Microsoft Windows NT 4.0 with Service Pack 6a

■ BrightStor ARCserve Backup Client Agent for Windows

BrightStor ARCserve Backup Disaster Recovery Option Server Specifications

System

Dell Poweredge 2500 server connected to Sony–LIB81 changer through QLogic 2300 Fiber Channel Adapter (FCA)

Software Environment

■ Microsoft Windows NT 4.0 with Service Pack 6a

■ BrightStor ARCserve Backup

■ BrightStor ARCserve Backup Disaster Recovery Option

■ BrightStor ARCserve Backup Tape and Optical Library Option

Disaster Recovery Scenarios 6–27

Windows NT 4.0 Systems

Preparation During Remote Server Setup

Planning for a successful disaster recovery begins when you set up your client machine. Perform the following procedure when you install the BrightStor ARCserve Backup Client Agent Software.

Note: No EISA partition was used in this scenario.

1. Note the hardware RAID configuration in your system. For example, in this scenario, we have five disks of 36 GB in an HP NetRAID RAID array configured as RAID0, creating five volumes of 17 GB each.

Note: The option does not recreate the hardware RAID volumes. You must manually recreate the hardware RAID configuration during disaster recovery.

2. Add the CD provided by the hardware vendor (for creating RAID volumes) to the disaster recovery kit for this client machine. However, in this scenario, the RAID adapter bios was used to configure the RAID controller.

3. Save the extra hardware drivers you installed (by pressing F6) when you initially set up your Windows NT 4.0 remote server. Add these disks to the disaster recovery kit for this server. You must provide these drivers again during disaster recovery. In this example, we save the HP NetRAID adapter driver disk.

4. Add the Windows client machine (HP tc3100) to the BrightStor ARCserve Backup server and perform a full machine backup.

5. Next, create or modify the disaster recovery boot kit for this machine using the Boot Kit Wizard. For more information about the following disks, see the section

Preparing for a Disaster Using the Bootable Disk Method in the

“Disaster Recovery on Windows NT 4.0” chapter of this guide. You must modify the disks labeled:

■ BrightStor ARCserve Backup Disaster Recovery Disk

■ BrightStor ARCserve Backup Disaster Recovery Engine Disk

■ Windows Setup Disk 1

■ Windows Setup Disk 2

■ Windows Setup Disk 3

■ BrightStor ARCserve Backup machine-specific disk

6. Add the disks to the disaster recovery kit for this system.

6–28 Disaster Recovery Option Guide

Preparing for a Disaster

Windows NT 4.0 Systems

You must have performed a full backup of your machine on the BrightStor ARCserve Backup server, and have the following items before you can start the disaster recovery process:

■ The latest BrightStor ARCserve Backup machine-specific disk (for more

information, see the section

Preparing for a Disaster Using the Bootable Disk

Method in the “Disaster Recovery on Windows NT 4.0” chapter of this guide)

■ BrightStor ARCserve Backup disaster recovery engine disk (for more

information, see the section

Preparing for a Disaster Using the Bootable Disk

Method in the “Disaster Recovery on Windows NT 4.0” chapter of this guide)

■ BrightStor ARCserve Backup disaster recovery disk (for more information, see

the section

Preparing for a Disaster Using the Bootable Disk Method in the

“Disaster Recovery on Windows NT 4.0” chapter of this guide)

■ HP Netserver Navigator Bootable CD (if used)

■ The three Windows NT setup disks supplied by your hardware vendor that

were modified using the Boot Kit Wizard.

■ Windows NT Server CD

■ HP NetRAID RAID controller driver disk

■ The original hardware RAID configuration

Recovering from a Disaster Using Recreate RAID Setup

To recover from a disaster using Recreate RAID Setup, perform the following steps:

1. Boot up the client server (HP tc3100).

2. When the HP NetRAID Adapter bios loads during the boot sequence, press Ctrl+M to enter the HP NetRAID Express Tools and configure the RAID according to the original server configuration.

3. Reboot the client server.

Setting up a Disaster Recovery Bootable Disk

To set up a disaster recovery bootable disk, perform the following steps:

1. Boot the client server using the Windows NT Bootable Setup Disk 1 and follow the on-screen instructions.

2. When the Windows bluescreen first appears, press F6 repeatedly to enter Windows setup (there is no message at the bottom of the screen telling you to press F6). Follow the on-screen instructions to add the RAID driver using the HP NetRAID RAID controller driver disk.

3. When prompted, add the selection for the IDE CD controller.

Disaster Recovery Scenarios 6–29

Windows NT 4.0 Systems

4. After Windows loads the drivers, press Enter and follow the on-screen instructions. When prompted, insert Windows NT Setup Disk 2 and Disk 3.

5. From the Windows NT Server Setup screen, choose Custom Setup and follow the on-screen instructions. Setup prompts you to insert setup disks 2 and 3.

6. After some time, the original partition layout of the machine appears. Select the disk and partition where Windows NT was installed and press Enter. Do not modify the displayed partition structure in any way.

7. Insert the Windows NT Server CD when prompted and follow the on-screen instructions.

8. When prompted, insert the disaster recovery disk and the HP NetRAID RAID controller driver disk.

The disaster recovery bluescreen mode finishes and the server boots to the Disaster Recovery Wizard.

9. Click View Config to load the sessions because you are connecting to a changer and have created the machine-specific disk.

10. Follow the Disaster Recovery Wizard instructions. The wizard installs the network, configures and formats the drives, and connects to the BrightStor ARCserve Backup server over the network.

During this procedure, you may be prompted to insert the Windows NT Server CD and the disk labeled machine-specific disk, and to reboot the server several times.

Tip: The system may display a missing files dialog during a reboot. This is normal when you are restoring a partially destroyed system. When the dialog appears, continue clicking OK until the message disappears. The restore process and data are not affected.

11. When the server boots to the Disaster Recovery Wizard, follow the on-screen instructions to retrieve and restore your sessions and partitions. Make sure you assign drive letters to the appropriate session and partition as they were in your original configuration.

Tip: When restoring a Windows NT 4.0 system, the drive letters and session information are not automatically assigned. Use View Config to manually assign the drive letters and restore the session information to continue the recovery.

12. When prompted by the Disaster Recovery Wizard, start the data restore process.

13. When the disaster recovery process finishes, boot back to your previous system configuration.

6–30 Disaster Recovery Option Guide

Appendix

Disaster Recovery in a SAN

Configuration

BrightStor ARCserve Backup Disaster Recovery Option supports Storage Area Network (SAN) configurations. You can recover primary servers and distributed servers in the SAN settings in Windows 2000 and Windows 2003 environments.

Backing Up the SAN

There are no special configurations or settings required to recover primary and distributed servers. The option can recover any SAN server, provided a full machine backup was performed using BrightStor ARCserve Backup.

You must, however, collect all necessary drivers for any SCSI cards, Fibre Channel cards, and network cards.

Recovering the SAN

To recover primary or distributed servers, use the Windows 2000 or Windows 2003 disaster recovery procedure. The option can determine if the current server is a primary server or distributed server.

■ If the current server is a primary server, the option connects to the SAN and

uses the devices on the SAN.

■ If the current server is a distributed server, the option contacts the primary

server in the SAN. The option uses the devices in the SAN through the primary server.

Disaster Recovery in a SAN Configuration A–1

Appendix

Recovering a Cluster

Disaster recovery in a Windows-based cluster environment is a complex task. Although BrightStor ARCserve Backup makes it easier to recover your mission-critical cluster environment, it still requires some planning and effort. It is important that you understand the concepts described in this guide, and test the scenarios suitable for your specific environment.

A server cluster is a group of independent servers running cluster services and working collectively as a single system. Server clusters provide high-availability, scalability, and manageability for resources and applications by grouping multiple servers running Windows 2000 Advanced Server.

This appendix provides information about recovering the cluster-shared disks, failed cluster nodes, or the entire cluster quickly, with minimum interruption to the service.

Requirements

The following sections detail the requirements for BrightStor ARCserve Backup Disaster Recovery Option to recover a cluster.

Software Requirements

■ Microsoft Windows 2000 Advanced Server or Microsoft Windows 2003 Server

■ A name resolution method. For example, Domain Naming System (DNS),

■ A Terminal Server for administering remote clusters.

■ BrightStor ARCserve Backup Disaster Recovery Option on cluster nodes

installed on all computers in the cluster

Windows Internet Naming System (WINS), or HOSTS.

needing protection if backup devices such as tape devices or tape library devices are attached to one or all cluster nodes. If no backup devices are attached to the cluster setting, the BrightStor ARCserve Backup Client Agent for Windows should be installed on all cluster nodes needing data protection.

Recovering a Cluster B–1

Requirements

Hardware Requirements

■ The hardware for a cluster service node must meet the hardware requirements

for Windows

■ Cluster hardware must be on the Cluster Service Hardware Compatibility List

(HCL).

■ Two HCL-approved computers comprised of the following:

– A boot disk with Windows 2000 Advanced Server or Windows 2003

– Boot disks and shared disks must be on separate SCSI channels (SCSI

– Two PCI network adapters on each machine in the cluster.

– An HCL-approved external disk storage unit that connects to all

2000 Advanced Server or Windows 2003 Server.

Server installed. The boot disk cannot be located on the shared storage bus.

PathID); separate adapters (SCSI PortNumber) are not required. You can use a single multi-channel SCSI or Fibre Channel adapter for both boot and shared disks.

computers. This is used as the clustered disk. A RAID is recommended.

– All hardware should be identical, slot for slot, card for card, for all nodes.

– Backup devices such as tapes or tape library devices can be attached to one

Shared Disk Requirements

■ All shared disks, including the quorum disk, must be physically attached to a

shared bus.

■ Verify that disks attached to the shared bus can be seen from all nodes. This

can be checked at the host adapter setup level. See the manufacturer’s documentation for adapter-specific instructions.

■ SCSI devices must be assigned unique SCSI identification numbers and

properly terminated, as per manufacturer’s instructions.

■ All shared disks must be configured as basic, as opposed to dynamic.

Note: We strongly recommend the use of fault-tolerant RAID configurations (for example, RAID level 5) for all disks, rather than stripe sets without parity (for example, RAID level 0) although this is not a shared disk requirement.

This makes configuration easier and mitigates potential compatibility problems.

or all cluster nodes. It is not always necessary to have backup devices attached to the cluster nodes. If you do not have backup devices attached to the cluster nodes, BrightStor ARCserve Backup Client Agent for Windows should be installed in all cluster nodes that require data protection.

B–2 Disaster Recovery Option Guide

Special Considerations

■ Partial shared disk configuration, in which some disks are owned by one node

and some disks are owned by another node, is not recommended.

■ To avoid complications when matching disks, shared disks should be the last

disks and have the highest number when viewed from Administrative Tools, Computer Management, Disk Management.

■ Run the dumpcfg.exe utility (available on Windows 2000 or Windows 2003

Resource Kit) to save the cluster quorum disk signature. It is good practice to preserve the important hard disk signatures if this information is not often used.

Use the Global Options dialog to run dumpcfg.exe as a pre-job during a backup to ensure that up-to-date information about the critical hard disk is available. To configure the pre-job, perform the following steps:

1. From the Global Options dialog, click the Pre/Post tab.

2. In the field Enter the name of the file/application to execute before the job starts, enter the following command:

Special Considerations

c:\dumpcfg > C:\cluster\DR\[Machine_Name]\dumpcfg.txt

■ You can configure disaster recovery information to be saved to an alternate

location on a different machine to further protect disaster recovery information

■ On most cluster machines, for example, Compaq Proliant CL1850, there is no

need to stop the shared disks. The cluster can continue to function during disaster recovery. Check your hardware documentation for more information about how to avoid shutting down the hard disks.

Recovering a Cluster B–3

Terminology

The following table defines common cluster terms.

Term Definition

Primary node Refers to the node that owns all shared disk

resources during backup.

Secondary node Refers to the nodes that do not own any shared disk

resources during backup.

Quorum Disk A shared disk used to store cluster configuration

database checkpoints and log files that help manage the cluster. This disk is critical to restore the cluster service. The failure of the quorum disk causes the entire cluster to fail.

Non-quorum Disk A shared disk used to store shared resources

including data, database, and application information. These disks are used in the typical fail over scenario so that the data on the non-quorum shared disks information is always available. The failure of the non-quorum disk does not, in general, cause the entire cluster to fail.

Partial Shared Disk Some shared disks are owned by one node and

some disks are owned by another node during backup.

The following diagram illustrates a typical two-node cluster setting:

B–4 Disaster Recovery Option Guide

Checklist for Disaster Recovery on a Cluster

You must have the following information to recover failed clusters. Use this list as a checklist to ensure that you have collected all of the necessary information:

■ Cluster name

■ Cluster IP address and subnet mask

■ Cluster node names

■ Cluster node IP addresses

■ The assignment of all drive letters including all private and shared hard disks.

■ All disk signatures. Disk signatures can be obtained by running dumpcfg.exe.

■ All disk numbering schemes. This can be obtained by selecting Administrative

Tools, Computer Management. Select Disk Management. Note the disk number matching each physical disk for each machine.

■ Cluster group name

■ Cluster preferred nodes

■ Cluster fail over policies

■ Cluster resource names

■ Cluster resource types

■ Cluster group membership

■ Cluster resource owners

■ Cluster resource dependencies

■ Cluster restart properties

Recovering from a Cluster Failure

Several types of failures can occur in the cluster environment. The following types of failure can happen separately or at the same time:

■ Some cluster nodes fail (primary node failure and secondary node failure)

■ Shared disk fails (cluster non-quorum disk failure)

■ Partial shared disk fails

■ Entire cluster fails including cluster nodes and shared disks

Recovering a Cluster B–5

Recovering from a Cluster Failure

The following scenarios outline the steps you can take to recover from various types of cluster failure.

Note: If no tape device is attached to any of the cluster nodes, you can remotely recover a cluster service using the option. To do so, follow the instructions on performing a remote disaster recovery.

Scenario 1: No Shared Disk Failure

The following cases are the most common failures in the Windows cluster environment.

Recovering the Secondary Node in the Cluster

To recover a secondary node in the cluster, perform the following steps:

1. Disconnect shared disks from secondary node.

Note: On most cluster machines, for example, Compaq Proliant CL1850, there is no need to shut down the shared disks. This allows the cluster to function during disaster recovery. However, shutting down cluster service on some cluster machines on the primary node might be required. Check your hardware guide for more information about how to avoid shutting down shared disks.

2. Follow the usual disaster recovery process to recover the secondary node.

3. Connect shared disks to the secondary node.

4. Reboot the secondary node after restoration. Your cluster should now be back online.

B–6 Disaster Recovery Option Guide

Recovering the Primary Node in the Cluster

To recover failed secondary disks and ensure the cluster is working properly, perform the following steps:

1. Disconnect shared disks from primary node.

2. Follow the usual disaster recovery process to recover the primary node.

3. Connect shared disks.

4. Reboot the primary node after restoration.

5. Start the cluster services on the primary node. Your cluster should now be back online.

Recovering from a Cluster Failure

Scenario 2: Shared Disk Failure

There there are several possible causes for shared disk failure and these are illustrated in the following cases. The first five cases discuss non-partial shared disk cluster configurations and the sixth discusses partial shared disk cluster configurations.

In several of the following cases, you must start the cluster services when there is damage to cluster quorum data. The cluster service must be running to access shared disks. Because cluster services can not start normally without a quorum disk, you must manually start the cluster service using the command:

%windir%\cluster\clussvc -debug -noquorumlogging

If you have problems starting the cluster service using this command, or you cannot access the shared disks after starting the cluster service, you can use either of the following methods to gain access to the shared disks. Typically, it is sufficient to gain access to the quorum disk. Once the quorum disk is restored, the cluster service can start, and the shared disks become accessible. At this point, you can restore the other shared disks.

Recovering a Cluster B–7

Recovering from a Cluster Failure

Method 1

1. Open the Windows Service Control Manager and set the cluster service startup type to Manual.

2. Reboot the system and format the inaccessible shared disks using the BIOS level SCSI adapter utilities or RAID adapter utilities. The management console of the disk array has utilities to format disk slices if you are using a high- end Fiber Channel disk array.

3. Restart the server to access the shared disk.

Method 2

1. Open the Windows Service Control Manager and set the cluster service startup type to Manual.

2. Start the registry editor (regedt32.exe) from the command prompt.

3. Go to:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ ClusDisk\Paramters\Signatures

To view keys corresponding to signatures of each shared disk in the system.

4. Using the information in the cluster disaster recovery checklist, find the disk signature of the disk that is not accessible.

5. Delete that key and restart the system. The disks should now be accessable.

WARNING! Use extreme caution editing the registry using the registry editor. Improper use of the registry editor can render a computer inoperable.

Recovering Cluster Non-quorum Shared Disks with No Node Failures in the Cluster

To recover cluster non-quorum shared disks with no nodes failures in the cluster, perform the following steps:

1. Disconnect the shared disks from secondary node.

2. If a non-quorum shared disk is physically damaged, perform the following steps:

a. Shut down the primary node.

b. Replace the cluster non-quorum shared disk with new disks.

c. Start the cluster services on the primary node.

d. Have your cluster checklist handy. For more information, see Checklist for

Disaster Recovery on a Cluster .

e. Recreate the partitions on the non-quorum shared disk.

f. Format the partitions according to your disaster recovery on a cluster

check list.

B–8 Disaster Recovery Option Guide

Recovering from a Cluster Failure

3. Follow the restoration procedure to recover the data to a non-quorum shared disk. Select the full volume restore to recover all lost volumes in the shared disks.

4. Connect the shared disks to a secondary node.

5. Start the secondary node. Your cluster should now be back online.

Recovering a Cluster Quorum Disk with No Node Failures in the Cluster

You can use two methods to recover cluster quorum disks. Use the first method to recover your quorum disk by utilizing the integrated cluster support included with the option.

Method 1

If cluster nodes are not Active Directory Servers:

1. Stop cluster services on the secondary node.

2. Shut down the secondary node.

3. If the cluster quorum disk is physically damaged, perform the following steps:

a. Shut down the primary node.

b. Replace the cluster quorum shared disk with new disks.

c. Restart the primary node.

d. Have your disaster recovery checklist handy.

e. Recreate the partitions on the non-quorum shared disk.

f. Format the partitions according to the checklist.

4. Start the cluster service on primary node. At this point the cluster service startup fails.

5. To start the cluster service on primary node, enter:

%windir%\cluster\clussvc -debug -noquorumlogging

The cluster shared disk should now be visible.

6. Restore system state backup. In BrightStor ARCserve Backup, select System State session. Right-click to select the local option.

Recovering a Cluster B–9

Recovering from a Cluster Failure

The System State Restore Options dialog opens.

7. Restore the lost shared disk by performing a whole volume restore in BrightStor ARCserve Backup.

8. Start the cluster services on the primary node.

9. Connect the shared disks to the secondary node.

10. Start the secondary node.

If cluster nodes are Active Directory Servers:

1. Stop cluster services on the secondary node.

2. Shut down the secondary node.

3. If the cluster quorum disk is physically damaged, perform the following steps:

a. Shut down the primary node.

b. Replace the cluster non-quorum shared disk with new disks.

c. Restart the primary node.

d. Have your check list handy.

At this point the cluster service does not start. You may not be able to access the shared disk.

4. To start the cluster service on primary node, enter:

\windir%\cluster\clussvc -debug –noquorumlogging

The disks should now be accessible.

5. Restore the old disk signatures to the new disks (if needed) using the option:

dumpcfg –s

B–10 Disaster Recovery Option Guide

Iomega CA-ARCSERVE-DR User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Benefits of Using the Option

Understanding How the Option Works

Features and Functionality

Disaster Recovery Methods

Windows NT and Windows 2000

Windows XP and Windows 2003

Supported Windows Versions for Disaster Recovery Methods

Creating a Disaster Recovery Test Plan

Creating Bootable Disks

Preinstallation

Prerequisite Software

Documentation

Installation Type

Alternate Location for Disaster Recovery Information

Installing the Option

Post-installation

Configuring an Alternate Location

Creating Boot Media

Creating Disks for Bootable Disk Method

Updating Your Bootable Disk for a Specific Machine

Recovering from a Disaster

Recovering from a Disaster Using the Bootable Disk Method

Starting Disaster Recovery Using the Bootable Disk Method

Recovering from a Disaster Using the Disaster Recovery Wizard

Partitioning Drives Using the Disaster Recovery Wizard

Completing Disaster Recovery

Restoring to Volume Sets and Stripe Sets

Special Considerations for Restoring Databases

Creating Boot Media

Preparing for Disaster on Windows 2000

Preparing for a Disaster Using the Bootable Disk Method

Specific to a Computer Method

Copying the Windows 2000 Setup Disks

Creating Disks for the Bootable Disk Method

Updating Your Bootable Disk for a Specific Machine

Preparing for a Disaster Using the Bootable Tape Method

Preparing for a Disaster Using the Bootable CD Method

Creating a CA Bootable Image for Bootable CD Method

Creating Disks for Bootable CD Method

Recovering from a Disaster

Recovering from a Disaster Using the Bootable Disk Method

Starting Disaster Recovery Using the Bootable Disk Method

Recovering from Disaster Using the Disaster Recovery Wizard

Recovering from a Disaster Using the Bootable Tape Method

Recovering from a Disaster Using the Bootable CD Method

Special Considerations for Database Restores

Disaster Recovery DRScanSession Utility

Before Using the DRScanSession Utility

Using the DRScanSession Utility

Troubleshooting

Preparing for a Disaster

Creating a Machine-specific Recovery Disk

Recovering from a Disaster

Windows XP and Windows 2003 Disaster Recovery Requirements

Starting Disaster Recovery

Completing Disaster Recovery

Windows 2000

Scenario 1: Recovering a Compaq ProLiant ML370 Using Remote Disaster Recovery

BrightStor ARCserve Backup Server Specifications

Preparation During Client Machine Setup

Preparing for a Disaster

Recovering from a Disaster Using the SmartStart CD Setup

Scenario 2: Recovering an IBM xSeries 235 Using Local Disaster Recovery

BrightStor ARCserve Backup Server Specifications

Preparation During Local Server Setup

Preparing for a Disaster

Recovering from a Disaster Using IBM Setup CDs

Setting Up Disaster Recovery Bootable CDs

Scenario 3: Recovering an IBM Netfinity 6000R Using Primary SAN Disaster Recovery

Local BrightStor ARCserve Backup Server Specifications

Preparation During Primary Server Setup

Preparing for a Disaster

Recovering from a Disaster Using IBM Setup CDs

Setting Up a Disaster Recovery Bootable CD

Scenario 4: Recovering an HP tc3100 Using Bootable Tape