Iomega 35180 User Manual
Iomega HDD External Hard Drive User's Manual
General Troubleshooting
If you encounter a problem while connecting or using the Iomega® HDD External Hard Drive, check the topics listed below
for possible solutions. For additional help options, see How to Get Help.
● The Iomega HDD External Hard Drive seems slow
● Windows Stops Responding When Disconnected from the Iomega HDD External Hard Drive
● The Computer Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive
● A Large File will not Copy to the Iomega HDD External Hard Drive
For additional USB or FireWire troubleshooting, see
USB Drive Troubleshooting or FireWire Drive
Troubleshooting.
The Iomega HDD External Hard Drive seems slow
Mac® Users: If you are experiencing slow response from the Iomega HDD External Hard Drive it may be a formatting
issue, see
Formatting The Iomega HDD External Hard Drive.
If you are connecting the drive to USB, also see The Iomega HDD External Hard Drive seems slow in the USB
Troubleshooting section.
Windows® Stops Responding When You Disconnect the Iomega HDD External Hard Drive
This may occur because Windows is trying to access a file that is on the Iomega HDD External Hard Drive. Make sure that
none of the files on the disk are open when you unplug the drive. Be sure to stop the drive before disconnecting the power
or adapter cable to prevent any data loss. See Disconnecting the Iomega HDD External Hard Drive.
Your System Does Not Recognize Multiple Partitions on the Iomega HDD External Hard Drive
Iomega does not recommend or support multiple partitioning of the drive.
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You Cannot Get a Large File to Copy to the Iomega HDD External Hard Drive
PC users and Mac users using a PC formatted drive: An individual file that is 4 GB or larger cannot be copied to a
Iomega HDD External Hard Drive due to FAT 32 file format constraints. If you have a file that is 4 GB or larger, try using a
compression utility to make the file smaller. If you can compress it to less than 4 GB, you will be able to copy it to the
Iomega HDD External Hard Drive.
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top | home |
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Iomega HDD External Hard Drive User's Manual
Copyright © 2002
Iomega Corporation
All rights reserved
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How To Get Help in the U.S. and Canada
How to Get Help In the U.S. and Canada
Iomega is committed to providing a first class customer support service. To meet this goal, Iomega offers a variety of
support options designed to meet the needs of a wide range of users, including an award-winning web support site, email, live chat, and live customer support service. Listed below are the support options described on this page.
● Iomega Web Support Site
● Web Forum Support
● E-mail Customer Support
● Live Chat Customer Support
● Calling Iomega Customer Support
● Product Return or Repair
● Product Information
● Purchasing Iomega Products
Iomega's specific customer support policies (including fees for services) and procedures change as technology and
market conditions dictate. To obtain information about Iomega's current policies, please visit our website at www.iomega.
com/support or call 1-412-690-2100 (available in the U.S. and Canada only).
Iomega's Web Support Site: www.iomega.com/support
The Iomega award winning web support site offers advanced problem-solving support available 24 hours a day. Here's
just some of what's offered:
● Online help pages—You can find help pages with answers to frequently asked questions (FAQs), troubleshooting,
or basic "how to" information.
● Locate Iomega manuals—You can access an electronic copy of the manual for any Iomega product. If the
manual you select is a PDF file, you will need Adobe
®
Acrobat® Reader™ to view it. If you don't already have
Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web
site: www.adobe.com.
● Download the latest Iomega software—The software that shipped with your Iomega product may be updated
over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega
software, or go directly to
www.iomega.com/software.
|
top of page |
Web Support Forum
You can use our free, interactive support forums to get help from Iomega's Customer Support team, as well as from fellow
Iomega customers! There's no special software required and registration is quick and easy. Just go to our support site at
www.iomega.com/support, select your product, and click support forums.
E-mail Customer Support
Send an e-mail to our Customer Support team via the web to receive rapid-response first class technical support. Just go
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How To Get Help in the U.S. and Canada
to our support site at www.iomega.com/support, select your product, and click e-mail.
Live Chat Customer Support
Iomega Support Live Help allows you to use the power of the internet to "chat" directly with one of our highly trained
customer support representatives. Just go to our support site at www.iomega.com/support, select your product, and click
on live chat. Iomega Support Live Help is available 24 hours a day, 7 days a week. Customer support hours are subject
to change without notice. Please visit our web support site for current Customer Support Center hours of operation.
|
top of page |
Calling Iomega Customer Support
Iomega also offers live customer support for all your technical troubleshooting needs.
Before calling Iomega Customer Support, please have the following information available. Also, please turn on your
computer and call from a phone near your computer.
1. Previous customer number, if applicable.
2. Serial number of your drive.
3. Make and model of drive.
4. Make and model of computer.
5. Operating system used (for example, Windows
®
98, Mac® OS 8.6).
6. List of any other hardware installed on the computer (for example, printers, CD-ROM).
7. Iomega software version.
8. Exact description of the problem and any error messages received.
Iomega has a highly trained customer support staff that is ready to take your call toll free at 1-412-690-2100, Monday
through Friday from 7 a.m. to 8 p.m. (Mountain Time). Customer support hours are subject to change without notice.
Please visit our web support site for current Customer Support Center hours of operation.
*1-412-690-2100 is available in the U.S. and Canada only.
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Product Return or Repair
For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our
web support site at www.iomega.com/support or call Iomega Customer Support at 1-412-690-2100. Because many
returns are found to be due to a technical problem rather than a defective product, it is necessary to check with Iomega
Customer Support before returning your drive. Our trained support personnel can often resolve the problem directly or
otherwise supply you with return authorization.
*1-412-690-2100 is available in the U.S. and Canada only.
| top of page |
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How To Get Help in the U.S. and Canada
Product Information
Call 1-412-690-2100, or visit our web site at www.iomega.com for information on new Iomega products, promotions, and
rebates.
Purchasing Iomega Products
You can purchase Iomega products:
● Online at www.iomega.com—click on the Online Store option (U.S. Only).
● Call 1-412-690-2100 (U.S. Only).
● Visit your local computer store.
When purchasing Iomega products over the phone and on the Internet, you can use your credit card (Visa
®
, MasterCard®,
American Express
®
, or Discover®). Simply select the option of interest to you.
*1-412-690-2100 is available in the U.S. and Canada only.
| top | home |
Copyright © 2002
Iomega Corporation
All rights reserved
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How To Get Help in Europe, the Middle East, and Africa
How to Get Help In Europe, the Middle East, and Africa
Iomega is committed to providing first class customer support service. To meet this goal, Iomega offers a variety of
support options designed to meet the needs of a wide range of users. These support options include a web support site, email, and live customer support service. Listed below are the support options described on this page.
● Iomega Web Support Site
● E-mail Customer Support
● Calling Iomega Customer Support
● Customer Support Numbers
● Product Repair or Return
● Product Information
● Purchasing Iomega Products
Iomega's specific customer support policies (including fees for services) and procedures change as technology and
market conditions dictate. To obtain information about Iomega's current policies, please visit our website at
www.iomega.
com/europe/support.
Iomega Web Support Site:
www.iomega.com/europe/support
The Iomega European web support site offers advanced problem-solving support available 24 hours a day in various
European languages. Here's just some of what the site offers:
● On-line Help Pages—You can find help pages with answers to frequently asked questions (FAQs),
troubleshooting or basic "how to" information in your language. The help pages are in HTML format that can be
viewed directly from your web browser.
● Locate Iomega manuals—You can access an electronic copy of the manual for any Iomega product. If the
manual you select is a PDF file, you will need Adobe
®
Acrobat® Reader™ to view it. If you don't already have
Adobe Acrobat Reader installed on your system, you can download it from the Adobe Systems incorporated web
site at:
www.adobe.com.
● Download the latest Iomega Software—The software that shipped with your Iomega product might be updated
over time. Choose Software Download from the Iomega support web site to check for the most up-to-date Iomega
software or download the latest software and driver upgrades in seven languages directly from
www.iomega.com/
software.
|
top of page |
E-mail Customer Support
Send an e-mail to our Customer Support team via the web. Go to our support site at www.iomega.com/europe/support,
select your language and click e-mail.
|
top of page |
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How To Get Help in Europe, the Middle East, and Africa
Calling Iomega Customer Support
Iomega also offers live customer support for all your technical troubleshooting needs. Before calling Iomega Customer
Support, turn on your computer, call from a phone near your computer, and have the following information available:
1. Previous customer number, if applicable.
2. Serial number of your drive.
3. Make and model of drive.
4. Make and model of computer.
5. Operating system used (for example, Windows
®
98 or Mac® OS 8.6).
6. List of any other hardware installed on the computer (for example, printers or CD-ROM).
7. Iomega software version.
8. Exact description of the problem and any error messages received.
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Customer Support Numbers
Iomega has a highly trained customer support staff available to take your call at the following numbers. Calls to these
numbers are charged at national access rates. Calls to the numbers listed for "Other Countries" are charged at normal
international dialing rates to the Republic of Ireland.
Austria 01 795 679 67 Norway 23162305
Belgium 02 7119510 Spain 91 7496459
Denmark 38487225 Sweden 8 58770609
Finland 9 69379204 Switzerland (French) 01 800 9332
France 01 55695074 Switzerland (German) 01 800 9330
Germany 069 95086359 Switzerland (Italian) 01 800 9331
Ireland 01 4073 238 UK 0207 3659527
Italy 02 69633538
Netherlands 020 3469540 Other Countries +353-1-8902-444
|
top of page |
Product Repair or Return
For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our
support web site or contact Iomega Customer Support. Because many returns are found to be due to a technical problem,
rather than a defective product, check with Iomega Customer Support before returning your drive. Our trained support
personnel can often resolve the problem over the phone.
| top of page |
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How To Get Help in Europe, the Middle East, and Africa
Product Information
Visit our web site at www.iomega.com/europe for information on new Iomega products, promotions, or support.
|
top of page |
Purchasing Iomega Products
For general purchase and resale information, please go to our web site at www.iomega.com/europe.
|
top | home |
Copyright © 2002
Iomega Corporation
All rights reserved
http://www.iomega.com/support/manuals/hdde40u/get_help_eu.html (3 of 3)3/21/2005 12:36:22 PM
How To Get Help in the Asia-Pacific Region
How to Get Help In the Asia-Pacific Region
Iomega is committed to providing a first class customer support service. To meet this goal, we offer a variety of support
options designed to meet the needs of a wide range of users including a web support site, e-mail, and live customer
support service. Listed below are the support options described on this page.
● Iomega Web Support Site
● E-mail Customer Support
● Calling Iomega Customer Support
● Customer Support Numbers
● Rest of Asia
● Product Return
● Product Information
● Purchasing Iomega Products
Iomega's specific customer support policies (including fees for services) and procedures change as technology and
market conditions dictate. To obtain information about Iomega's current policies, please visit our website at www.iomega.
com/support.
Iomega Web Support Site:
www.iomega.com/support/ap (Asia-Pacific Region)
The Iomega Asia-Pacific web support site offers advanced problem-solving support available 24 hours a day. Here's just
some of what's offered:
● Online Help Pages—You can find help pages with answers to frequently asked questions (FAQs).
● Locate Iomega Manuals—You can access an electronic copy of the manual for any Iomega product. If the manual
you select is a PDF file, you will need Adobe
®
Acrobat® Reader™ to view it. If you don't already have Adobe
Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site:
www.adobe.com.
● Download the Latest Iomega Software—The software that shipped with your Iomega product may be updated
over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega
software or go directly to
www.iomega.com/software.
| top of page |
E-mail Customer Support
Send an e-mail to our Customer Support team via the web. Just go to our support site at www.iomega.com/support/ap and
click e-mail.
|
top of page |
Calling Iomega Customer Support
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How To Get Help in the Asia-Pacific Region
Iomega also offers live customer support for all your technical troubleshooting needs.
Before calling Iomega Customer Support, please have the following information at hand. Also please turn on your
computer and call from a phone near your computer.
1. Previous customer number, if applicable.
2. Serial number of your drive.
3. Make and model of drive.
4. Make and model of computer.
5. Operating system used (for example, Windows
®
98 or Mac® OS 8.6).
6. List of any other hardware installed on the computer (for example, printers, CD-ROM).
7. Iomega software version.
8. Exact description of the problem and any error messages received.
Customer Support Numbers
Iomega has a highly trained customer support staff that is ready to take your call at the following numbers. Please check
our web support site for the most updated list. Calls to these numbers will be charged at normal dialing rates to the listed
in-country area codes.
As our support numbers may change from time to time, please see our web site at www.iomega.com/support/ap for the
latest support numbers.
Australia
Tel: (61) 2 8223 9140
9:00 a.m. - 5:30 p.m. (EST)
China
Tel: 10800 440 0070
8:30 a.m. - 5:30 p.m.
Hong Kong
Tel: (852) 8109 8202
8:30 a.m. - 5:30 p.m.
Korea
Tel: (080) 777-4700
9:00 a.m. - 5:30 p.m.
(Support provided by DigiSys)
Malaysia
Tel: (60) 4 810-7891
8:30 a.m. - 5:30 p.m.
New Zealand
Tel: (64) 9 913 5171
9:00 a.m. - 5:30 p.m. (EST)
Singapore
Tel: (65) 6738-5522
8:30 a.m. - 5:30 p.m.
Taiwan
Tel: 0080 444180
8:30 a.m. - 5:30 p.m.
Japan
Tel: (81) 44 752 6651
Fax: (81) 44 741 1841
9:00 a.m. - 5:00 p.m.
India: (9:30 a.m. - 5:30 p.m. for all cities)
Bangalore
Tel: (91) 80 209 5553
Calcutta
Tel: (91) 33 216 1990
Chennai
Tel: (91) 44 851 5336
Delhi
Tel: (91) 11 628 1805
Hyderabad
Tel: (91) 40 789 5233
Mumbai
Tel: (91) 22 825 1778
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Rest of Asia
Please go to our web support site at www.iomega.com/support/ap, contact the nearest support center, or contact your
local dealer or distributor.
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How To Get Help in the Asia-Pacific Region
Product Return
For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our
web support site or contact Iomega Customer Support. Because many returns are found to be due to a technical problem
rather than a defective product, it is necessary to check with Iomega Customer Support before returning your drive. Our
trained support personnel can often resolve the problem directly or otherwise supply you with return authorization.
|
top of page |
Product Information
Visit our web site at www.iomega.com for information on new Iomega products, promotions, or support.
Purchasing Iomega Products
For general purchase and reseller information, please go to our web site at www.iomega.com/support/ap.
| top | home |
Copyright © 2002
Iomega Corporation
All rights reserved
http://www.iomega.com/support/manuals/hdde40u/get_help_ap.html (3 of 3)3/21/2005 12:36:23 PM
How To Get Help in Japan
How to Get Help In Japan
Iomega is committed to providing a first class customer support service. To meet this goal, we offer a variety of support
options designed to meet the needs of a wide range of users including a web support site, e-mail, and live customer
support service. Listed below are the support options described on this page.
● Iomega Web Support Site
● E-mail Customer Support
● Calling Iomega Customer Support
● Customer Support Numbers
● Product Return
● Product Information
Iomega's specific customer support policies (including fees for services) and procedures change as technology and
market conditions dictate. To obtain information about Iomega's current policies, please visit our website at www.iomega.
com/support.
Iomega Web Support Site (Japan):
www.iomega.com/jp/support/
The Iomega Japan web support site offers advanced problem-solving support available 24 hours a day. Here's just some
of what's offered:
● Online Help Pages—You can find help pages with answers to frequently asked questions (FAQs).
● Download the Latest Iomega Software—The software that shipped with your Iomega product may be updated
over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega
software or go directly to
www.iomega.com/jp/software/download.
|
top of page |
E-mail Customer Support
Send an e-mail to our Customer Support team via the web. Just go to our support site at www.iomega.com/jp/support/
contact select your product and click e-mail.
| top of page |
Calling Iomega Customer Support
Iomega also offers live customer support for all your technical troubleshooting needs.
Before calling Iomega Customer Support, please have the following information at hand. Also please turn on your
computer and call from a phone near your computer.
1. Previous customer number, if applicable.
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How To Get Help in Japan
2. Serial number of your drive.
3. Make and model of drive.
4. Make and model of computer.
5. Operating system used (for example, Windows
®
98, Mac® OS 8.6).
6. List of any other hardware installed on the computer (for example, printers, CD-ROM).
7. Iomega software version.
8. Exact description of the problem and any error messages received.
Customer Support Numbers
Iomega has a highly trained customer support staff that is ready to take your call at the following numbers. Calls to this
number will be charged at normal dialing rates.
Japan
Tel: 044-752-6651
Fax: 044 741 1841
9:00 a.m. - 5:00 p.m.
Monday to Friday
(except national
holidays)
|
top of page |
Product Return
For information on returning your Iomega product for warranty service (or repair after the warranty period), please visit our
web support site or contact Iomega Customer Support. Because many returns are found to be due to a technical problem
rather than a defective product, it is necessary to check with Iomega Customer Support before returning your drive. Our
trained support personnel can often resolve the problem directly or otherwise supply you with return authorization.
| top of page |
Product Information
Visit our web site at www.iomega.com/jp for information on new Iomega products, promotions, or support.
| top | home |
Copyright © 2002
Iomega Corporation
All rights reserved
http://www.iomega.com/support/manuals/hdde40u/get_help_jp.html (2 of 2)3/21/2005 12:36:24 PM
How To Get Help in Latin America
How to Get Help In Latin America
Iomega is committed to providing a first class customer support service. To meet this goal, Iomega offers a selection of
support options including a web support site, fax support, and e-mail support.
● Iomega's Web Support Site
● Fax Support
● E-mail Customer Support
● Live Chat Customer Support
● Product Information
Iomega's specific customer support policies (including fees for services) and procedures change as technology and
market conditions dictate. To obtain information about Iomega's current policies, please visit our web site at
www.iomega.
com/support.
Iomega's Web Support Site: www.iomega.com/support
The Iomega award winning web support site offers advanced problem-solving support available 24 hours a day. Here's
just some of what's offered:
● Online Help Pages—You can find help pages with answers to frequently asked questions (FAQs) and
troubleshooting or basic "how to" information.
● Locate Iomega Manuals—You can access an electronic copy of the manual for any Iomega product. If the manual
you select is a PDF file, you will need Adobe
®
Acrobat® Reader™ to view it. If you don't already have Adobe
Acrobat Reader installed on your system, you can download it from the Adobe Systems Incorporated web site:
www.adobe.com.
● Download the Latest Iomega Software—The software that shipped with your Iomega product may be updated
over time. Choose Software Download from the Iomega web support site to check for the most up-to-date Iomega
software or go directly to
www.iomega.com/software.
| top of page |
Fax Support: 1-801-332-4882
You can send a fax to our Customer Support team via the Fax support number requesting basic troubleshooting
information and available documents.
E-mail Customer Support
Send an e-mail to our Customer Support team via the web. Just go to our support site at www.iomega.com/support, make
the appropriate selection for your region, and click e-mail.
Live Chat Customer Support
Iomega Support Live Help allows you to chat directly with a member of our Customer Support team so you can get the
help you need right now without picking up your telephone or sending an e-mail. Just go to our support site at www.
iomega.com/support, select your product, and click on live chat. Iomega Support Live Help is available Monday through
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