Page 1
User Guide
Receiver-In-Ear (RIE) Models:
Interton Cosmo
Interton Crisp
Page 2
2
3
Programme Beep Description of when to use
1
2
3
4
Delayed on-activatio n...............12
Multi-Function button ...............20
Push button......................22
Wireless................15, 23, 24, 42
AutoPhone.......................27
Telecoil/Tele-loop system ............31
Direct Audio In put (DAI)..............32
SPECIFIC F EATURES SUP PORTED BY YOUR H EARIN G SYSTEM:
Note: Your heari ng system might not sup port all 4 enviro nmental progra mmes. Ask your hear ing care profess ional for details.
Ask your he aring care profes sional to marked op tions supporte d by your hearing syste m.
Left Hearing Instrument Right Hearing Instrument
Serial number Serial number
Receiver type
Normal Power
High Power
Receiver type
Normal Power
High Power
Reciever size Reciever size
Batteri size
312 brown
Open/
standard
fitting:
Open fit ting a ir dome Power dome RIE mould
Small Medium Large St dome Small Medium Large Custom
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Becoming Accustomed to Amplification
While purch asing a hearing system is a m ajor step, it is only one step in a pro cess toward more comforta ble
hearing. Successfully adapting to the amplification your hear ing system provides takes time and consistent
use.
You will enjoy more benefits from your Interton hearing system by taking the following actions:
• Wear the system regularly in order to get comfor table with using it.
• It takes time to get used to a hearing aid. It may help to begin by wearing your hearing aid for short
periods – even as little as 15 minutes – and then gradually building up your wearing time. In a way, it’s
no different than adjusting to contact lenses. Speak to you hearing care professional, who can design
a schedule tailored just for you.
• As you get more comfortable with the system, increase the wearing time and wear your hearing system
in multiple types of listening environments.
It may take as long as several months for your brain to get used to all the “new” sounds around you. Following these suggestions will give your brain time to learn how to interpret amplification and increase the
benefits you get from using an Interton hearing system.
Th a n k You
Thank you for selecting an Interton hearing system. We are proud of our hearing products and are confident you have chosen one of the best products available.
Please familiarize yourself with the information in this guide. It contains important instructions for proper
use and care, technical performance information, and other general information about your hearing system.
Your hearing system h as been adjusted to your par ticular hearing los s. Your hearing he alth care professiona l
will explain these adjustments and the special features of your par ticular model.
All the key features and functions of your hearing system are explained in
video tutorials. To watch them simply scan QR codes and watch the videos
on your smartphone. If you do not have scanning application installed yet you
can go to getscanlife.com on your mobile browser to download free application. (ScanLife® is one of the free applications you can use to play QR codes,
you can also use any other QR scanner to play the videos).
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Intended use
Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to compensate for impaire d hearing. The fundamental operating principle of heari ng instruments is to receive, amplify,
and transfer sound to the ear drum of a hearing impaired person.
List of countries:
Products without wireless functionality are intended for worldwide sales.
Products with wireless functionality are intended for sale in countries within the European Economic Area
as well as Switzerland.
Specification of restrictions: You are not allowed to operate the equipment within 20 km of the centre of
Ny Ålesund, Norway.
The products are in compliance with the following regulatory requirements:
• In the EU: The device conforms to the Essential Requirements according to Annex I of Council Directive 93/42/EEC for medical devices (MDD) and Essential Requirements and other relevant provisions
of Directive 1999/5/EC (R&TTE). The declaration of conformity may be consulted at www.interton.com
• Other identified applicable international regulatory requirements in countries outside the EU. Please
refer to local country requirements for these areas.
• Products are categorized as class 2 receivers according to EN 300 440
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Direct Audio input (optional) ...............32
Connecting/Disconnecting audio boots ......32
Care and maintenance...................33
Cleaning the reciever tubes a nd domes ......36
Cleaning RIE moulds ....................36
Cleaning wa x guard ..................37, 36
How to apply dome s ....................40
Mini domes ...........................40
Standard domes .......................41
Wireless warnings and precautions
(wireless devices only) ...................42
General warnings.......................43
Troubleshooting guide ...................46
Technical Data .........................54
Warranty and repairs ....................56
Temperature test, transport and
storage information......................57
Hearing instrument(s) model and basic information
2,3
Thank you .............................4
Becoming Accustomed to Amplification .......5
Intended use ...........................6
List of contries ..........................6
Instruments component identification ........10
On/ Off function ........................12
Delayed activation (optional) ...............12
Inserting/ Replacing the battery ............13
Low batter y indicator ....................15
Inserting/removing hearing instruments.......16
Multi function button (optional) .............20
Push button (optional) ...................22
Flight mode (wireless devices only)..........24
Telephone use ........................25
Listen to radio or T V ....................26
Cellular ph ones ........................26
AutoPhone (optional) ....................27
Telecoil (optional) .......................31
Tele-loop systems (optional) ...............31
CONTENTS
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9
1
8
2
3
14
13
6
11 12
1. Receiver tube
2. Receiver Open Dome
3. Receiver Tulip Dome
4. Receiver Power Dome
5. RIE mould
6. Sports lock
7. Battery compartment
8. Receiver
9. Push button
10. Multi-Function button
11. NP receiver tube
12. HP receiver tube
13. Left/right indicator
14. Model, and serial number
15. Direct Audio Input
10
1
8
2
7
14
15
13
5
4
7
1
8
2
62 models
61 models
(type SY312)
60 models
(type MRIE)
(Indenti fication num ber for the SY312 devices)
10
11
Mico RIE hearing instruments are available in
the following variants:
C662-DR
CI362-DR
Mini RIE h earin g instr ument s of type SY312
are available in the following variants:
C661-DRW
C46 1-DRW
Mini RIE h earin g instr ument s of type MRIE
are available in the following variants:
CI36 0-DVIRW
CI260-DVIRW
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on just prior to placing them on your ear, your hearing care professional can activate a function called
Delayed on-activation. This function will delay the time in which the hearing instruments turn on by several
seconds af ter the battery comp artment is closed. Wi th Delayed on-activation, a be ep will be heard for each
second of the delay period.
Inserting/Replacing the battery
1. Open the battery door completely by using your
fingernail.
2. Remove the used battery if present. Insert the new
battery with the positive side in the correct position.
3. Gently close the battery door.
i
Always use new Zinc-Air batteries that have a minimum remaining shelf-life
of 1 year.
Getting started
On&Off function
1. When the battery door is closed, the hearing
instrument turns on, and the default program will
be activ ated.
2. To turn off the hearing instrument, open
the battery door. Many individuals can use their
fingernail to pull it open.
i
Whenever the hearing in struments are not in use, reme mber to turn them off
to avoid unnecessary battery consumption.
Delayed activation
Hearing instruments can be turned on once you have placed them on your ears. If you prefer to turn them
Scan a QR co de with your
smart ph one and watch a
instruction video.
Scan a QR co de with your
smart ph one and watch a
instruction video.
On
Off
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Low batter y indicato r
Your hearing care professional can set your hearing instrument to give an acoustical indication when the
battery is reaching its end of life. The hearing instrument will reduce amplification and emit a melody if battery power gets too low. This signal will recur ever y five minutes until the hearing instrument automatically
switches off. It is recommended that you keep spare batteries on hand.
Low batter y indicato r (instrume nts paired wi th accesso ries only)
Active usage of the Interton wireless accessories (Remote Control, Phone Clip and T V Streamer) requires
more battery power from the hearing instruments than when these are working on their own. When the
battery in the hearing instrument has depleted to a level at which use of the Interton T V Streamer TV and
Phone Clip cannot be supported, the hearing instrument will play two sets of descending tones. After
this, your hearing instrument and Inter ton Remote Control will continue to work as usual, but you will not
be able to use your Interton TV Streamer and Phone Clip. At some point the battery level will not support
the remote control either and you will once again hear the descending tones. The hearing instruments will
continue to work as usual. Once a new battery is inserted, full operation of the accessories will resume.
i WARNING
1. Remove the batteries to prevent leakage when the hearing instruments are not in use for an extended
period of time.
2. Do not attempt to recharge batteries (Zinc Air) which are not specifically designated as rechargeable
because they may leak or explode.
3. Do not place batteries in your mouth. Consult a physician immediately if a battery has been swallowed,
as they can be harmful to your health.
4. Keep batteries away from pets, children and individuals who are mentally challenged.
5. Do not attempt to dispose of batteries by burning them. Used batteries are harmful to the environment.
Please dispose of them according to local regulations or return them to your hearing care practitioner.
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By experimenting, an easier method may be discovered. With proper insertion, hearing
instruments should fit snugly but comfortably. If the hearing instruments cause irritation of
the ears, contact your hearing care professional.
i CAUTION
Never attempt to modify the shape of the hearing instrument, earmoulds, or tubing yourself.
i
It may be helpful to pull your ear up and outward with your opposite hand during
insertion.
Sports lock
Sports lock will be applied or adjusted by your hearing care professional.
Inserting/Removing hearing instruments
Insertion (custom RIE moulds)
1. Hold the RIE mould between your thumb and index finger and position its
sound outlet in your ear canal.
2. Slide the RIE mould all the way into your ear with a gentle, twisting
movement.
3. Move the RIE moul d up and down and gently pre ss to ensure it is positione d
correctly in the ear. Opening and closing your mouth can ease insertion.
4. Make sure the hearing instrument is seated behind the ear..
Scan a QR co de with your
smart ph one and watch a
instruction video.
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Removal (RIE molds)
1. Grasp the removal string and pull the RIE mould outward.
2. Consult your hearing care professional if you have difficulties removing the hearing instrument.
Removal (dom es)
1. Hold the r eceiver tube with your t humb and forefinger and p ull the tube outward.
2. Consult your hearing care professional if you have difficulties removing the
hearing instrument.
Insertion (domes)
1. Hold the receiver tube where it bends, and gently push the dome into the ear canal. Push the dome far
enough into the ear canal so that the receiver tube lies flush with the side of the head.
2. It is important that the tube and the dome fit correctly into your ear.
3. When the dome is placed correctly, you should not be able to see the receiver tube sticking out when
facing a mirror.
i CAUTION
You should never attem pt to bend or mod ify the shape
of the thin tube.
i CAUTION
Use only original Interton/GN Hearing consumables
e.g. tubes and domes.
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Operation of the hearing instrument
Multi-Function button (optional)
The multi-function button is designed to
change the volume or listening programs
of the hearing instrument, based on different ways it is pressed.
When using the program or multi-function buttons to switch programs, each press will move the instrument
to the next program. For example, if it was in program 1 it will switch to program 2, if it was in program 2 it
will switch to program 3 etc. When you close the batter y door and switch the instrument on, it will start in
program 1. Press the program or multi-function but tons if you want to move to a different listening program.
Scan a QR co de with your
smart ph one and watch a
instruction video.
Multifunction button action Default setting
New setting
Short press up Increases volume
Short press down Decreases volume
Long press up (2 seconds) Changes programs
Long press down (2 seconds) Activates streaming
If necessary, your hearing care practitioner can change these settings and fill in the following table to indicate the new settings:
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Push button (o ptional)
Depending on your experience level with hearing instruments, individual hearing needs, and the
type of listening environments you experience, your
hearing care professional may activate additional
programmes. If additional programmes have been
activated, the following list explains how they work.
1. You can switch bet ween programmes by pu shing
the push button once.
2. You will then hear one or more beeps. The number of beeps indicates which
programme you have selected (one beep = programme one, two beeps =
programme two, etc.).
3. When the hearing instruments are turned off and then back on, the hearing
instrument always returns to the default setting (programme one).
Scan a QR co de with your
smart ph one and watch a
instruction video.
Only appli cable to wir eless devic es.
If your hearing system supports wireless functionality and it is paired with wireless accessory like TV
Streamer you can activate streaming mode.
1. Push and hold the push button or multi-function button down for 2 seconds.
2. You will then hear short melody that indicates streaming mode.
To switch back to environmental program push the push button shortly. Hearing Instrument will return to
the default setting (programme one).
For easier everyday use of your wireless hearing instrument controls you can use
wireless remote control. Ask your hearing care professional for more information.
Page 13
Scan a QR co de with your
smart ph one and watch a
instruction video.
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25
Flight mode. Only appliable to WL devices*
i WARNING
When boarding a flight or entering an area where RF transmitters are prohibited,
wireless functionality must be deactivated, as it is not allowed to radiate radio
signals. It is possible to disable wireless operation by opening and closing the
battery compartment of the hearing instrument while at the same time pressing
the push button (for devices with push button) or multi-function button down (for
devices with Multi-Function button). When disabled manually, wireless operation
may be re-enabled by opening and closing the batter y compar tment normally,
(i.e. without at the same time pressing the push button or multi-function button
down).
*Instruments paired with accessories only
Telephone use
If your hearing instruments are fit with a receiver open dome or receiver tulip dome, you
can probably use the telephone as you normally would by holding it up to your ear canal
opening. If your hearing instruments are fit with a receiver power dome or RIE mould,
finding the optimal
position for holding a telephone while using a hearing instrument may require practice for
some individuals, and one or more of the following suggestions may be helpful.
1. Hold the telephone as you would normally.
2. Hold the telephone towards the top of the ear (closer to where the m ic ropho ne s
are).
3. If whistling occurs, it may take a few seconds of holding the telephone in the same
position before the hearing instrument eliminates the feedback.
4. Any whistling may also be decreased by holding the telephone slightly away from
th e e ar.
5. Depending on your individual needs, your hearing care professional may activate a programme
specifically for telephone use.
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Listen to radio or TV
When listening to the TV or the radio, start out by listening to news commentators since they usually speak
clearly, then try other programmes. If you find it difficult to listen to TV or radio, your hearing care professional will be able to give you advice on available accessories to enhance your listening capabilities for TV
and radio.
Cellular phones
Your hearing instrument is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, not all cell phones are hearing instrument compatible. The varying degree of disturbance can be due to the nature of your particular cellular phone or of your wireless telephone
service provider.
If you find it difficult to obtain a good result while using your cellular phone, your hearing care professional
will be able to give you advice on available accessories to enhance listening capabilities.
AutoPhone (optional)
The AutoPhone function, allows your hearing instrument to automatically switch
to your tele phone programme when a telephone receiver with an AutoPhone
magnet is raised to the ear. When the telephone receiver is removed from the
ear, the hearing instrument automatically returns to the previous listening programme.
Placement of AutoPhone magnets
Place AutoPhone magnet on your telephone receiver to allow operation of the
AutoPhone function. In order to place AutoPhone magnet properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when making a telephone call.
3. Place the magnets just below the telephone receiver. Make sure not to cover
the microphone openings. If necessary, move the magnet to another position
to improve ease of use and comfort while speaking.
Scan a QR co de with your
smart ph one and watch a
instruction video.
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4. If you are not satisfied with the strength of AutoPhone, you can reposition the AutoPhone magnet or add
additional AutoPhone magnets.
i
Only use a recommended cleaning agent to clean the telephone prior to placing the magnet on the
phone.
AutoPhone usage
Telephones can be used in a normal manner. A short melody will indicate that the AutoPhone feature has
automatically switched the hearing instrument to your telephone programme. Initially, you may need to
move the telephone receiver slightly to find the best position for reliable AutoPhone activation and good
hearing on the telephone. When remove you the telephone receiver AutoPhone will stay activated for a
few seconds to avoid accidental switching off. After that hearing instrument will switch to previously used
environmental programme.
i WARNING
AutoPhone warnings
1. Keep mag nets out of reach of pets, childr en and mentally chall enged persons. If a magn et is swallowed,
please seek advice from a medical practitioner.
2. The AutoPhone magnet may affect some medical devices or electronic systems. The
manufacturer of any magnetically sensitive devices (e.g. pacemakers) should advise
you regarding appropriate safety precautions when using your hearing instrument
and magnet in close proximity to the medical device or electronic system in question.
if the manufacturer cannot issue a statement, we recommend keeping the magnet or a telephone
equipped with the magnet 30 cm (12”) away from magnetically sensitive devices (e.g. pacemakers).
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i CAUTION
AutoPhone precautions
1. High distortion during dialing or phoning may mean that the magnet is not in the optimal position relative
to the telephon e receiver. To avoi d the issue, please move the ma gnet to another place on the tele phone
receiver.
2. Only use magnets supplied by Interton/GN Hearing.
Telecoil (optional)
If equipped, a telecoil can be activated by your hearing care professional and accessed through one of
the additional programmes. A telecoil picks up a telephone’s magnetic signal and converts it to sound. An
optional telephone programme may help to improve speech understanding on the telephone. When using
a telecoil programme, the receiver of the telephone may need to be held closer to the hearing instrument.
The handset of the telephone may need to be moved to slightly different positions in order to find the best
reception.
Tele-loop systems (optional)
Many places, such as theatres, houses of worship, and schools are equipped with tele-loop systems.
When using a telecoil programme with tele-loop systems, sound is picked up directly and may improve
speech understanding. If there is no sound from the hearing instruments in a tele-loop system and with a
telecoil programme activated, the tele-loop system may not be turned on or is not operating correctly. If
a facility is not equipped with a tele-loop system, sitting as close as possible to the front may be helpful.
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32
4 5
32
33
Direct Audio Input (optional)
Use of Direct Audio Input (DAI), which enables a direct connection of the hearing instruments to items such
as television, radio, and remote microphones, may increase speech understanding for some individuals.
The sound source is connected to the hearing instruments by a cable or a wireless FM system to the audio
boot. This accessory connects to the bottom of the hearing instruments, and once properly clicked into
place, the hearing instruments switch to DAI automatically.
Connecting/Disconnecting audio boots
Connecting audio boots
1. Align the tip of the audio boot with the groove just above the battery compartment
and below the model number.
2. Once in place, move the boot in the direction of the battery compartment.
3. Gently click the audio boot onto the hearing instrument.
Disconnecting audio boots
4. Press and hold the button on the front side of the audio boot.
5. Gently remove the audio boot from the hearing instrument.
Care and maintenance
i
Proper handling
Your hearing instrument is protected by a layer of protective, hydrophobic nanocoat material.
Please follow the following instructions to prolong the durability of your hearing instruments:
1. Keep your h earing instrumen t clean and dry. Wipe the ca se with a soft cloth or tissu e after use to remove
grease or moisture. Do not use water or solvents, as these can damage the hearing instrument(s).
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2. Never immerse hearing instruments in water or other liquids, as liquids may cause permanent damage
to the hearing instruments.
3. Avoid rough handling of hearing instruments or dropping them on hard surfaces or floors.
4. Do not leave hearing instruments in or near direct heat or sunlight, such as in a hot, parked car, as
excessive heat can cause damage or deform the casing.
5. Do not wear your instrument while showering, swimming, in heavy rain or in a moist atmosphere such
as a steam bath or sauna.
6. If your instrument does get wet, or if it has been exposed to high humidity or perspiration, it should be
left to dry out overnight with the battery out and the battery compartment open. It is also a good ide a to
put the instrument and bat tery in a sealed container together with a drying agent (desiccator) overnight.
Do not use the instrument until it is completely dry. Consult your hearing care professional as to which
drying agent to use.
7. Remove your hearing instrument when applying such things as cosmetics, perfume, aftershave, hair
spray, and suntan lotion. These might get into the instrument and cause damage.
The receiver tube
The receiver tube comes in two different power levels:
Normal Power (NP) and High Power (HP). Depending on your hearing loss you
have either been fitted with the NP or the HP receiver type.
Please go to page 10 to see your selected type. The receiver tube contains the
wiring to the receiver which delivers the sound to the ear canal. It is important
that the receiver tube and the receiver dome/RIE mold fits correctly in your ear. If the receiver tube or the
receiver dome/RIE mould irritates your ear in any way and prevents you from wearing your hear ing instrument, please contact your hearing care pro fessional. You should never attempt to modify the shape of the
receiver tube yourself. The receiver tube and the receiver dome/RIE mould should be cleaned regularly.
Please see instructions in the next section.
NP HP
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Cleaning the receiver tubes and domes
The receiver tube and the receiver dome should be cleaned regularly. Use a
damp cloth to clean the receiver tube and receiver dome on the outside. Do
not use water when you are cleaning the receiver tubes or the receiver domes.
Please see instruction on page 37 or 39 for how to change the wax guard filter.
Cleaning RIE moulds
1. Separate the mould from the receiver
tube.
2. Clean the RIE mould using a mild soap,
and rinse with lukewarm water.
3. After cleaning, dry RIE moulds thoroughly and remove any residual
water and debris from the tubing utilising an air bulb and wire loop.
Scan a QR co de with your
smart ph one and watch a
instruction video.
Changing wax guard for NP receiver tube
1. Clean any debris from the old waxguard.
2. Insert the wand into the old waxguard.
3. Twist the wand with the waxguard in a clockwise direction to ensure it is
attached to the wand.
4. Pull the wand and wa xguard away from the tube/mould.
5. Insert the old waxguard into the center of the HF3 wheel.
1
2 3 4 5
Scan a QR co de with your
smart ph one and watch a
instruction video.
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6. Dispose of the old waxguard by drawing the wand to the narrow end of the center disposal area.
7. Insert the empty wand into a new waxguard on the HF3 wheel.
8. Pull the new waxguard attached to the wand away from the HF3 wheel.
9. Insert the wand into the receiver tube/mould.
10. Twist the wand to release the new waxguard onto the receiver tube/mould.
1 2 3 4 5 6 7 8 9 10
Changing wax guard for HP receiver tube
Power D ome:
Please contact your hearing care professional to have the wax guard in the power dome exchanged for
you.
RIE Mould:
6
7 8 9 10
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How to apply domes
It is recommended that your hearing care professional change domes, as incorrect dome re place ment
could result in the dome falling out in the ear.
Mini domes
1. Push the new dome over the flanges on the receiver.
2. Make sure that the new dome is properly and securely mounted.
Standard domes
Standard domes are mounted in a similar manner to mini domes, but a few extra steps are required. Tulip
domes consist of two “petals”. It is important to note that the largest petal is the outermost petal.
To ensure this:
1. Push the largest petal away from the receiver using a finger. This bends the petal forward.
2. Then push the largest petal back, and it will be placed on top of the smaller petal.
1
2
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Only applicable to wireless devices
i CAUTION
General precaution (wireless hearing instrument): When the wireless function is activated, the device uses
a low-powered digitally coded transmissions in order to communicate with other wireless devices. Although unlikely, nearby electronic devices may be affected. In that case, move the hearing instrument
away from the affected electronic device.When using wireless functionality and the devices are affected
by electromagnetic interference, move away from the source of interference.
i WARNING
General warnings (hearing instrument): Be careful when boarding flights, to remember to deactivate the
wireless functionality.Turn off your wireless functionality by using the flight mode in areas where radio frequency emission is prohibited.
Applicable to all devices
i WARNING
General warnings
1. Consult a he aring care professional if you discover a foreign obje ct in your ear canal, if you experience
skin irritation, or if excessive ear wax accumulates with the use of the hearing instrument.
i
For use of wireless functionality only use Interton/ GN Hearing accessories. For further guidance
regarding e.g. pairing, please refer to the user guide of the relevant Interton/ GN Hearing accessor y.
This device operates in the frequency range of 2.4 GHz - 2.48 GHz.
This device includes a RF transmitter that operates in the range of 2.4 GHz - 2.48 GHz.
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2. Different types of radiation, e.g. from NMR, MRI or CT scanners, may damage the instrument. Therefore, do not wear the instrument during these or other corresponding scanning procedures. Other
types of radiation (burglar alarms, room surveillance systems, radio equipment, mobile telephones
etc.) will not damage the instrument. They could, however, momentarily affect the sound quality or
create strange sounds from the instruments.
3. Do not wear hearing instruments in mines, oil fields, or other explosive areas unless those areas are
certified for hearing instrument use.
4. Do not allow others to use your hearing instruments. This may cause damage to the hearing instruments or to the hearing of the other individual.
5. Instrument usage by children or mentally challenged persons should be supervised at all times to
ensure their safety.The hearing instrument contains small parts that could be swallowed by children.
Please be mindful not to leave children unsupervised with this hearing instrument.
6. Hearing instruments should be used only as prescribed by your hearing care professional. Incorrect
use may result in sudden and permanent hearing loss.
7. External devices connected to the electrical input must be safe according to the requirements of IEC
60601-1-1, IEC 60065, or IEC 60950-1, as appropriate.
i CAUTION
Only connect Interton h earing instruments to Inte rton/GN Hearing acce ssories intended an d qualified to be
used with Interton hearing instruments.
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POSSIBLE REMEDY PAGE IN THIS USER GUIDE
• Turn on by closing the battery door 12
• Replace battery 13
• Insert battery properly 13
• Clean RIE mould or dome 36
• Replace wa x filter or consult your hearing care professio nal 37, 39
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
No sound • Not turned on
• Dead battery
• Battery door will not close
• Blocked RIE mould or dome
• Blocked wax filter
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POSSIBLE REMEDY PAGE IN THIS USER GUIDE
• Reinsert RIE mould 16
• Clean RIE mould, replace dome, replace filter 36, 40, 37, 39
• Consult your hearing care professional -
• Consult your hearing care professional -
• Increase the volume control if available or consult your hearing
care professional
20
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
Not loud
enough
• Incorrect RIE mould placement
• Blocked RIE mould or dome
• Change in hearing sensitivity
• Excessive ear wax
• Volume set too low
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POSSIBLE REMEDY PAGE IN THIS USER GUIDE
• Re-insert RIE mould carefully 16
• Re-insert dome 16
• Consult your hearing care professional -
• Consult your hearing care professional -
• Consult your hearing care professional -
• Consult your hearing care professional -
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
Excessive
whistling / feedback
• Incorrect RIE mould placement
• Incorrect dome placement
• Excessive ear wax
• Feedback control may need adjustment
• RIE mould worn or damaged
• Hearing instrument settings not optimal
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POSSIBLE REMEDY PAGE IN THIS USER GUIDE
• Replace battery 13
• Consult your hearing care professional -
• Consult your hearing care professional -
• Consult your hearing care professional -
• Open and close the batter y compar tment.
(if Root Cause is device in flight mode)
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
Sound
distorted /
not clear
• Weak battery
• Improper earmould or dome fit
• Hearing instrument damaged
• Hearing instrument settings not optimal
Wireless does not work • Possible Root Cause - Device is in flight mode
If there are a ny other prob lems not men tioned in th is guide, pl ease conta ct your hear ing care pro fessiona l.
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Technical Data
Normal Power receiver
Hearing Instrument Model
Maximum output
(2ccCoupler / IEC 60118-7)
Battery size
C461-DRW NP Open, C661-DRW NP Open,
CI360-DVIRW NP Open, CI260-DVIRW NP Open
114 dB SPL (typical) 312
C461-DRW NP, C661-DRW NP,
CI360-DVIRW NP, CI260-DVIRW NP
114 dB SPL (typical) 312
C662-DR NP Open, CI362-DR NP Open 114 dB SPL (typical) 10A
C662-DR NP, CI362-DR NP 114 dB SPL (typical) 10A
Technical Data
High Power Receiver
Hearing Instrument Model
Maximum output
(2ccCoupler / IEC 60118-7)
Battery size
C461-DRW HP, C661-DRW HP,
CI260-DVIRW HP, CI360-DVIRW HP
117 dB SPL (typical) 312
CI362-DR HP, C662-DR HP 117 dB SPL (typical) 10A
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For hearing instruments that require service, please contact your hearing care professional for assistance.
Interton hearing instruments that malfunction must be repaired by Interton qualified technician. Do not attempt to open the case of hearing instruments, as this will invalidate the warranty.
Temperature test, transport and storage information
Interton Hearing Instruments are subjected to various tests in temperature and damp heating cycling between -25 C (-13F) and +70 C (+140F) according to internal and industry standards.
During transport or storage, the temperature should not exceed the limit values of -20 C (-4F) to +60C
(+140F) and relative humidity of 90% RH, non condensing (for limited time). The air pressure between 500
and 1100 hPa is appropriate.
Warranty and repairs
Interton provides a warranty on hearing instruments in the event of defects in workmanship or materials,
as described in applicable warranty documentation.
In its service policy, Interton pledges to secure functionality at least equivalent to the original hearing instrument.
As a signatory to the United Nations Global Compact initiative, Interton is committed to doing this in line
with environment-friendly best practices. Hearing instruments therefore, at Interton’s discretion, may be
replaced by new products or products manufactured from new or serviceable used parts, or repaired using new or refurbished replacement parts.
The warranty period of hearing instruments is designated on your warrant y card, which is provided by your
hearing care professional.
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Please ask yo ur local hearing c are profession al
concerning disposal of your hearing instrument
Be aware of information marked with the warning symbol i
i WARNING points out a situation that could lead to serious injuries,
CAUTION indicates a situation that could lead to minor and moderate injuries.
i
Advice and tips on how to handle your hearing instrument better.
Equipment includes RF transmitter.
Product is a Type B applied part.
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Worldwide headquarters
Interton A/S | Lautrupbjerg 7 | DK-2750 Ballerup | Denmark
Tel.: +45 45 75 1111 | Fax: +45 45 75 1119 | www.interton.com | CVR no. 55082715
Any issues relating to the EU Medical Device Directive 93/42/EEC, or
Council Directive 1999/5/EC on Radio Equipment and Telecommunications
terminal equipment should be directed to Inter ton A/S.
0297
400082000-GB-13.05-Rev.C
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