Intermec 6822P103C020100 User Manual
6820
User’s
Manual
Series 80-Column Printer
6822 Configuration
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to operate and
service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other
purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior notice and
do not represent a commitment on the part of Intermec Technologies Corporation.
© 2008-2009 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser,
Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license), Intellitag,
Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre,
ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista
Powered are either trademarks or registered trademarks of Intermec Technologies Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the
United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
ii 6820 Series 80-Column Printer User’s Manual
Document Change Record
This page records changes to this document. The document was
originally released as Revision 001.
Version
Number
002 2/2009 Revised cover to indicate the manual is for
Date Description of Change
the 6822 version of the 6820 series printer.
Other minor changes including copyright
date and process for downloading
documentation from the Intermec web site.
iii 6820 Series 80-Column Printer User’s Manual
6820 Series 80-Column Printer User’s Manual iv
Contents
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Global Services and Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Web Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Service Location Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Who Should Read This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiv
Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiv
Using the 6820 80-Column Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1
Learning About the Printer Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Guidelines for Operating the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Contents
Understanding the Power Supply Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the Internal Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting to a Vehicle Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting to a DC Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Fixed Mount Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Portable Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the 6820 Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2
Installing the Internal Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing the Ribbon Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Adjusting the Printhead Gap. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Loading the Paper Tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Loading Paper in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6820 Series 80-Column Printer User’s Manual v
Contents
Positioning the Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4
Adjusting the Pinfeed Holders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Inserting a Computer in the Terminal Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configuring the 6820 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3
Connecting to the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Understanding the Font Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the Printer Configuration Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing the Printer Configuration Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Disabling the Microsoft ActiveSync Serial Port Connections . . . . . . . . . . . . . . . . 25
Operating the Printer Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Communicating with the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Setting the 6820 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Default Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Connecting to the Bluetooth Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Enable Microsoft ActiveSync Serial Port Connection . . . . . . . . . . . . . . . . . . . . . . 34
Control Code Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
4
Understanding Control Code Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
I/O Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Print Image Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Special Notations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Printer Control Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Backspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Beeper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Cancel Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Carriage Return. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Form Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Select Half-Speed Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Cancel Half-Speed Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Set Inactivity Time for Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Line Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Perform Line Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Perform n/216-inch Line Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Perform n/216-inch Reverse Line Feed . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Perform Master Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
vi 6820 Series 80-Column Printer User’s Manual
Contents
Set Print Position (absolute) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Set Print Position (relative) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Select Top-Down Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Select Bottom-Up Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Select Unidirectional Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Cancel Unidirectional Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Select Unidirectional (one line) Printing . . . . . . . . . . . . . . . . . . . . . . . . . 43
Page Formatting Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Set Page Length (lines). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Set Page Length (inches) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Select 7/72-inch Line Spacing (7 dots) . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Select 1/6-inch Line Spacing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Select n/216-inch Line Spacing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Select n/72-inch Line Spacing (n dots) . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Set Right Margin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Set Left Margin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Set Skip Over Perforation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Cancel Skip Over Perforation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Character Style and Text Mode Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Select Condensed Character Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Cancel Condensed Character Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Select Double-Strike Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Cancel Double-Strike Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Select Double-Wide Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Cancel Double-Wide Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Select Double-Wide Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Cancel Double-Wide Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Select Elite Pitch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Select Emphasized Print Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Cancel Emphasized Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Define Intercharacter Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Select Italic Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Cancel Italic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Master Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Select Pica Pitch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Select Superscript Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Select Subscript Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Cancel Subscript/Superscript Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Select Underline Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Cancel Underline Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Tabs and Tab Setting Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Perform Horizontal Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Set Horizontal Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Clear Horizontal Tabs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Perform Vertical Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Set Vertical Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Clear Vertical Tabs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
6820 Series 80-Column Printer User’s Manual vii
Contents
Set Vertical Tabs in Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Clear Vertical Tabs in Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Select Vertical Tab Channel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Using Character Sets and User-Defined Functions . . . . . . . . . . . . . . . . . . . . . . . . 60
Single-Byte Character Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Double-Byte Character Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Multi-Byte Character Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Select National Character Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Hebrew Character Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Greek Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
User Defined Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Copy ROM to RAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Define User Defined Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Select User-Defined Character Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Select Default Character Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Enable Printing of Codes 128-159 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Disable Printing of Codes 128-159 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Expand Printable Code Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Enable Printing of Character Graphics. . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Disable Printing of Character Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Enable Printing of Character Graphics. . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Graphics Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Select Graphics Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Reassign Graphics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Select Single Density Graphics Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Select Low-Speed Double Density Graphics Mode. . . . . . . . . . . . . . . . . 73
Select High-Speed Double Density Graphics Mode . . . . . . . . . . . . . . . . 73
Select Low-Speed Quadruple Density Graphics Mode . . . . . . . . . . . . . . 74
Select 9-Pin Single Density Graphics Mode . . . . . . . . . . . . . . . . . . . . . . 75
Select 9-Pin Double Density Graphics Mode. . . . . . . . . . . . . . . . . . . . . . 75
Troubleshooting and Maintaining the 6820 . . . . . . . . . . . . . . . . . . . . . . . . 77
5
Troubleshooting Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Checking the Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Testing the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Testing Communications/PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Aligning the Printer Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Understanding Printer Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Runtime Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Troubleshooting Using the Power-On-Self-Test (POST) . . . . . . . . . . . . . . . . . . . . 83
Understanding Fatal Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Flash Write Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
viii 6820 Series 80-Column Printer User’s Manual
EEPROM Configuration Block Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Troubleshooting Using the Printer Self-Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Self Test Function Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Performing a Printer Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Running the Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Understanding the Self-Test Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Miscellaneous Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Understanding Diagnostic Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cable Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cleaning the Printer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Cleaning the Outside of the Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Cleaning the Inside the Case. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Changing the Ribbon Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Cleaning the Mask Spring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
A
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Contents
Printer Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Fixed Mount Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Portable Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Media Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Material Breakdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Caliper Breakdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Understanding the Fanfold Paper Page Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Bluetooth Configuration Commands and Specifications. . . . . . . . . 119
B
Using Configuration Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Operating Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Command and Control Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Set Local Bluetooth Device Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Set Class of Device/Service Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Set Service Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Connectable On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
6820 Series 80-Column Printer User’s Manual ix
Contents
Specify Page Scan Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Enable Discoverable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Specify Inquiry Scan Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Set Encryption/Authentication Pin Code . . . . . . . . . . . . . . . . . . . . . . . . 125
Manage Security Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Read Module Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Read Local Device Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Set Shutdown Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Clear Link Key Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Understanding Adapter States or Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
700 Series or CK60 to 6820 Pass Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
700 Series, CK60, or CN3 to Bluetooth Module Communication Interface . . . . 129
Radio Power On/Off Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Persistent Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
System Behavior/Software Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Remote Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Bluetooth Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Diagnostic Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Using the Information Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
System Qualification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Operation Resilience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Default Bluetooth Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Cross-Reference Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
C
Single Character Control Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Escape Sequence Quick Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Factory-Installed Printer Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Printer Font Test Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
D
About the Printer Font Jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
x 6820 Series 80-Column Printer User’s Manual
Contents
Big 5 Traditional Chinese Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Simplified Chinese Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
IBM 437 Code Page Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Japanese (JIS) Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Korean Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
International Character Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
I
6820 Series 80-Column Printer User’s Manual xi
Before You Begin
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can be
damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand dangers, warnings,
cautions, and notes that are in this document. You may also see icons
which tell you when to follow ESD procedures.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to
avoid death or serious injury to the persons working on the
equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to
prevent equipment damage or destruction, or corruption or
loss of data.
This icon appears at the beginning of any procedure in this
manual that could cause you to touch components (such as
printed circuit boards) that are susceptible to damage from
electrostatic discharge (ESD). When you see this icon, you
must follow standard ESD guidelines to avoid damaging
the equipment you are using.
Note: Notes either provide extra information about a topic or
contain special instructions for handling a particular condition
or set of circumstances.
xii 6820 Series 80-Column Printer User’s Manual
Global Services and Support
Warranty Information
T o understand the warranty for you r Intermec product, visit the Intermec
web site at www.interme c.com and click Service & Support > Warranty.
Web Support
Visit the Intermec web site atwww.intermec.com to download our
current manuals (in PDF). To order printed versions of the Intermec
manuals, contact your local Intermec representative or distributor.
Visit the Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support for your Intermec product.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. T o search for your local representative, from the Intermec
web site, click About Us > Contact Us.
Before You Begin
Service Location Support
For the most current listing of service locations, from the Intermec web
site, click Support >Returns and Repairs > Repair Locations.
For technical support in South Korea, use the after service locations
listed below:
AWOO Systems
102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: +82-31-436-1191
Email: mjyun@awoo.co.kr
IN Information System PTD LTD
6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.kr
6820 Series 80-Column Printer User’s Manual xiii
Before You Begin
Who Should Read This Document
This user’s guide provides you with information about the features of the
6820 Series printers, and how to install, configure, operate, maintain,
and troubleshoot them.
Related Documents
The Intermec web site at www.intermec.com contains our documents
(as PDF files) that you can download for free.
To downlo a d documents
1 Visit the Intermec web site at www.intermec.com.
2 Click Support > Manuals.
3 Use the Product Category field, the Product Family field, and the
Product field to help you locate the product whose documentation
you want to download.
Patent Information
This product is protected by one or more of the following United States
patents:
5,581,293; 5,613,790; 5,927,876; 6,088,049; 6,345,920
There may be U.S. and Foreign Patents Pending.
xiv 6820 Series 80-Column Printer User’s Manual
1
Using the 6820 80-Column
Printer
Use this chapter to familiarize yourself with the 6820 printer.
In this chapter you will find these sections:
• Learning About the Printer Models
• Guidelines for Operating the Printer
• Understanding the Control Panel
• Understanding the Power Supply Options
6820 Series 80-Column Printer User’s Manual 1
Chapter 1 — Using the 6820 80-Column Printer
Learning About the Printer Models
The 6820 printer is used in the route accounting industry to produce
high-quality customer invoices, receipts, load reports, transfers, and
other documents. A unique “sleep” feature saves energy when the printer
is not printing, eliminating the need for an On/Off switch. Data input is
normally provided by mobile computers.
The 6820 printer is available in the following models:
• Fixed Mount Printer
The fixed mount printer is mounted in motor vehicles or used in a
work location. The terminal holder may be mounted on the printer or
a remote dock can connect to the side of the printer. A deep paper
tray, which holds up to 200 3-ply forms (up to 5 cm or 2 in of paper)
is located under the printer mechanism.
• Portable Printer
The portable printer has a handle so that you can carry it. An optional
internal battery permits operation without the use of an external
power source. The terminal holder is an integral part of this printer. A
shallow paper tray , which holds up to 50 3-ply forms (up to 2.5 cm or
1.0 in of paper) is located under the printer mechanism.
Note: The printer models are shown on page 7.
The discharge of electrostatic energy accumulated on the human
body, clothing, or other surfaces can damage or destroy the
printhead or electronic components used in this printer. Avoid
touching the electrical connectors while unpacking or setting up
your printer.
2 6820 Series 80-Column Printer User’s Manual
Chapter 1 — Using the 6820 80-Column Printer
Guidelines for Operating the Printer
• Make sure that your mobile computer remains connected to the
printer when printing or operating.
• Keep the printer cover closed except during maintenance or when
loading paper.
• Make sure the paper is properly installed in the paper tray or
dashboard mount.
• Disconnect the printer power cable when jump-starting the vehicle.
• Make sure your printer is loaded with paper before communicating
with your mobile computer.
• Do not spill liquids or food crumbs into the printer.
• Do not use solvents or abrasive cleaners on the printer.
• Do not rest objects on, under, or against the printer.
• If the printer is attached to a vehicle electrical system, do not start or
stop the vehicle engine while you are printing.
• Do not overload the paper tray or paper jams will occur.
Understanding the Control Panel
The printer control panel has four status indicators in the top row and
three buttons in the bottom row . Three status indicators blink when there
is a problem with the printer. Use the three buttons to adjust and align
paper in the printer.
Understanding the Status Indicators
Name Indicator Description
Paper Out The printer is out of paper.
Head Jam The printhead is jammed and cannot
move.
Low Battery The internal battery voltage, the vehicle
battery voltage, or the power module
voltage is too low.
6820 Series 80-Column Printer User’s Manual 3
Chapter 1 — Using the 6820 80-Column Printer
FORM FEED
LINE FEED
Understanding the Status Indicators (continued)
Name Indicator Description
Power The power LED turns green when you
Understanding the Buttons
Name Button Function
Form Feed Press this button to feed the paper into the
Set Page Press this button to signal the beginning of
SET PAGE
Line Feed Press this button to adjust the top of the
press any button and goes off after ten
seconds. The LED also goes on when:
• the printer is attached to an external
power supply
• a print job is sent to the printer
• you perform a power-on-self-test
printer mechanism or when the printer
should advance to the next form. If the
printer runs out of paper, press this button
to initiate automatic paper loading.
the page to the printer after you have made
the appropriate paper adjustments; or to
set the line feed counter to zero and move
the printhead to its home position. Press
this button to clear a Paper Out error so
printing can resume.
paper to the next line.
Note: All printer covers are hinged to the printer. These hinges have a
tension screw (turn clockwise to tighten, turn counterclockwise to
loosen), should you need to adjust them.
4 6820 Series 80-Column Printer User’s Manual
Using the Reset Button
Reset button
Use the printer reset button to:
• reset a printer that is unresponsive and apparently locked up.
• force a synchronization between the printer and a connected PC
when sending control codes.
• restart the printer for any reason.
Note: The reset button does not reset a connected Bluetooth module as
it is powered from a different power source.
Both the fixed mount printer and the portable printer have a reset button
on the left-hand side of the raised printer mechanism. See the following
illustration for the location of the reset button.
Chapter 1 — Using the 6820 80-Column Printer
6820 Series 80-Column Printer User’s Manual 5
Chapter 1 — Using the 6820 80-Column Printer
Understanding the Power Supply Options
The following power supply options are available for the 6820.
Using the Internal Battery
The internal battery (P/N 317-075-xxx) allows the portable printer and
some fixed mount printers to operate independently of other power
sources.
The 6820 discharges the internal battery even when the printer is
not is use. Over time, the internal battery can discharge to the point
where the battery is not recoverable.
Plug the printer into an external charge source or disconnect the
battery when you store the printer for any length of time.
A total discharge of the battery is most likely to occur when the battery is
new and the battery chemical reactions are not fully formed, or the
battery has had only one charge cycle.
Connecting to a Vehicle Power Supply
You will need to order a printer installation kit to install the 6820 printer
in a vehicle. The following kits are available:
• P/N 203-242-101 (fixed mount printers)
• P/N 203-242-102 (portable printers)
The installation kits contain all of the hardware (nuts, bolts, washers, a
terminal ring, and a fuse link) for connecting the battery cable directly to
the vehicle battery. These kits also contain adjustable wire clamps to
secure the cable in place.
Note: The 6820 printer and associated electrical wiring should be
installed under the supervision of properly trained and qualified
personnel.
See the 6820 Printer Installation Instructions (P/N 931-052-xxx) to
learn how to connect the printer to a vehicle power supply.
6 6820 Series 80-Column Printer User’s Manual
Connecting to a DC Power Source
Fixed Mount Printer
Portable Printer
Mobile computer
socket
Mobile computer
socket
DC power
connector
DC power
connector
Each printer has a DC power jack that connects the printer to a power
source, such as the vehicle battery or an external power supply.
Each printer communicates with a mobile computer through the mobile
computer socket (in a terminal holder, remote terminal holder , or vehicle
dock).
Fixed Mount Printer
The DC power connector is on the bottom rear of the printer behind the
printer terminal holder. The data communications socket is in either the
printer terminal holder or a separate vehicle dock.
Portable Printer
The DC power connector is on the side of the printer beneath the printer
terminal holder. The data communications socket is either in the printer
terminal holder or a separate vehicle dock.
Chapter 1 — Using the 6820 80-Column Printer
6820 Series 80-Column Printer User’s Manual 7
6820 Printer Models
Chapter 1 — Using the 6820 80-Column Printer
8 6820 Series 80-Column Printer User’s Manual
2
Installing the 6820 Printer
This chapter provides instructions how to set up the 6820
printer for the first time. In this chapter you will find these
sections:
• Installing the Internal Battery
• Installing the Ribbon Cartridge
• Adjusting the Printhead Gap
• Loading the Paper Tray
• Loading Paper in the Printer
• Inserting a Computer in the Terminal Holder
6822 Series 80-Column Printer User’s Manual 9
Chapter 2 — Installing the 6820 Printer
Installing the Internal Battery
The optional internal battery is primarily for portable printers. The
battery can go in some fixed mount printers using a cable and a factoryinstalled adapter.
The printer battery recharges automatically when the printer is
connected to an external power source. For most installations, the
external power source is passed through the printer to the mobile
computer. The printer battery does not provide charge to the computer.
Note: Remove the printer battery when storing a printer for more than 2
or 3 days. After storage, reinstall the battery and connect the printer to
an external power source for at least 14 hours to recharge the battery.
To install the internal battery
1 Unlatch and open the printer mechanism.
2 Lower the battery into the rear of the printer case.
Note: Do not fully seat the battery at this time.
3 Attach the battery cable to the battery.
4 Push the battery down and back under the back edge of the case. The
battery should snap into place.
5 Close and latch the printer mechanism.
10 6822 Series 80-Column Printer User’s Manual
Chapter 2 — Installing the 6820 Printer
Battery
Battery cable
Printer mechanism
Installing the Internal Battery
Installing the Ribbon Cartridge
Make sure there is a ribbon cartridge in the printer before you print and
that the ribbon is fully seated (the cartridge makes a distinct “snap” or
“click” when properly seated) with the visible portion of the ribbon
straight and even.
To install the ribbon cartridge
1 Turn the ribbon advance knob (in the direction of the raised arrows)
to remove any slack in the ribbon.
2 Squeeze the ribbon cartridge locking tab into the cartridge, then
lower the cartridge over the printhead.
3 Lower the tab side of the cartridge until it clicks.
4 Release the tab and press down on the arrow to fully seat the ribbon
cartridge (tab clicks outward).
6822 Series 80-Column Printer User’s Manual 11
Chapter 2 — Installing the 6820 Printer
Ribbon
Locking
tab
Advance knob
Tighten ribbon
5 Turn the ribbon advance knob (follow raised arrows) to align the
ribbon in the front of the printhead.
Installing the Ribbon Cartridge
Adjusting the Printhead Gap
The printhead gap adjuster is part of the printer mechanism on the side
opposite the green thumb wheel. The printhead adjuster has five notches
between the printhead and the platen for different paper thicknesses.
To adjust the printhead gap
• Verify the thickness of the paper loaded into the printer.
• If you are using single-sheet forms, set the head gap adjuster to the
third notch away from the paper.
• If you are using multiple-sheet forms (2-ply or 3-ply), set the head
gap adjuster to the fourth notch away from the paper.
• If you experience frequent head jams, set the head gap adjuster to the
12 6822 Series 80-Column Printer User’s Manual
fifth notch away from the paper. This may stop the head jams.
• If the 2-ply and 3-ply paper have light printing, setting the gap
adjuster to a closer setting will darken the print.
Adjusting the Printhead
Loading the Paper Tray
Chapter 2 — Installing the 6820 Printer
1
5
Note: Do not exceed the recommended paper quantity or thickness.
When loading multiple-sheet paper, be sure to have the original faced
up, with the leading edge towards the rear of the printer.
To load the paper tray in fixed mount and portable printers
1 Unlatch and raise the printer mechanism.
2 Lower a stack of paper, with the original faced up, into the paper tray
under the printer mechanism.
• The fixed mount printer holds up to 200 3-ply forms about 5 cm
(2 in) thick.
• The portable printer holds up to 50 3-ply forms about 2.5 cm (1
in) thick.
3 Pull the top form out and over the rear of the printer mechanism.
4 Lower the printer mechanism back into operating position.
6822 Series 80-Column Printer User’s Manual 13
Chapter 2 — Installing the 6820 Printer
To load paper from the flat paper tray
1 Hold a stack of paper, up to 6 cm (2.5 in) thick, with the original
facing you, and lay the stack flat into the tray.
2 Pull the top form out to load into the printer.
Loading Paper in the Printer
Follow these steps to load the paper into the printer, or paper jams
may occur.
Positioning the Paper
Paper for the 6820 has perforated strips that fit onto the pinfeed holder
pins, guiding the paper into the printer. This paper is sold separately in 1,
2, or 3-ply forms.
To position the paper
1 Open the pinfeed holders outward.
2 Take the top edge of the sheet of paper and position it, original side
facing down, over the pinfeed holder pins.
3 Align the first few holes of the paper evenly on each side.
4 Close the pinfeed holders.
14 6822 Series 80-Column Printer User’s Manual
5 Raise the paper bail.
1
2
3
4
5
Positioning the Paper
Adjusting the Pinfeed Holders
Note: There are two pinfeed holders, one next to the green thumb wheel
and one opposite the same wheel. Always loosen the pinfeed holder
opposite the green thumb wheel.
Chapter 2 — Installing the 6820 Printer
Note: Adjusting the pinfeed holder next to the green thumb wheel may
cause information to print in the wrong place. If this pinfeed holder is
moved, correct its location by releasing the pinfeed holder tab, moving
the pinfeed holder as close to the green thumb wheel as possible, then
locking the pinfeed holder tab, before adjusting the opposite pinfeed
holder.
To adjust the pinfeed holders
1 With the pinfeed holders open, release the locking tab on the pinfeed
holder opposite the green thumb wheel.
2 Adjust the pinfeed holder position so that the pins align with the
paper.
3 Close the pinfeed holder.
6822 Series 80-Column Printer User’s Manual 15
Chapter 2 — Installing the 6820 Printer
4 Ensure that the paper is smooth (no folds, bulges, bows, etc.)
between the pinfeed holders. If so, push the locking tab down on the
pinfeed holder that you adjusted.
Thumbwheel
(green)
Pinfeed
holder
Locked pinfeed
holder locking tab
Released pinfeed
holder locking tab
Adjusting the Pinfeed Holders
To feed paper into the printer
1 Press Form Feed button to feed the paper into the printer.
2 Lower the paper bail. An empty printer auto feeds new paper
approximately 0.25 cm (0.1 in) beyond the top of the paper bail.
Note: The ideal distance to feed paper beyond the paper bail may vary
due to environmental conditions (such as humidity) and specific aspects
of certain paper. Use the green thumb wheel to position the paper to a
desired distance according to your conditions.
Note: If your paper has a preprinted logo on every page, make sure the
printhead is below the preprinted logo. If not, you can adjust the
position of the paper, either by pressing the Lin e Fee d button, or by
using the green thumb wheel.
16 6822 Series 80-Column Printer User’s Manual
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