NOTICEThis publicationcontains information proprietary toIntermec TechnologiesCorpo-
ration. It is being supplied to you with the express understanding that the information contained herein is for the benefit of the contracting party only,and
may not be copied, distributed, or displayed to third parties without the express
written consent of Intermec Technologies Corporation, and shall be returned to
Intermec Technologies Corporation upon written request. If a purchase, license, or
nondisclosure agreement has been executed, the terms of that agreement shall
govern this document.
This publication is furnished for information only, and the information in it is
subject to change without notice. Although every effort has been made to provide
complete and accurate information, Intermec Technologies Corporation assumes
no responsibility or liability for any errors or inaccuracies that may appear in this
document.
Disclaimer of Warranties. The sample source code included in this document is
presented for reference only. The code does not necessarily represent complete,
tested programs. The code is provided “AS IS WITH ALL FAULTS.” ALL
WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Wewelcome your comments concerning this publication. Although every effort has
been made to keep it free of errors, some may occur. When reporting a specific
problem, please describe it briefly and include the book title and part number,as
well as the paragraph or figure number and the page number.
Send your comments to:
Intermec Technologies Corporation
Publications Department
550 Second Street SE
Cedar Rapids, IA 52401
INTERMEC, NORAND, PEN*KEY,PEN*VIEW, ROUTE-COMMANDER, and
BEVERAGE ROUTEBOOK, and TRAKKER are registered trademarks and
ANTARES, JANUS, NOR*WARE, and RAPIDREP are trademarks of Intermec
Technologies Corporation.
Ó1995 Intermec Technologies Corporation. All rights reserved.
This publication printed on recycled paper.
Acknowledgments
Microclean II is a registered trademark of Foresight International.
Microsoft, MS, and MS-DOS, and Windows, are registered trademarks and Visual
Basic for Windows,and Windows for Pen are trademarks of Microsoft Corporation.
FCC Computer Compliance
"
NOTICEThis equipment meets Class B digital device limits per Part 15 of FCC Rules.
These limits protect against interference in a residential area. It emits, uses, and
can radiate radio frequency energy. If you do not install and use the equipment
according to its instructions, it may interfere with radio signals. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning our equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
"Reorient or relocate the radio or television receiving antenna.
"Increase the separation between the computer equipment and receiver.
"Connect the equipment into an outlet on a circuit different from that to
which the radio or television receiver is connected.
"Consult the dealer or an experienced radio or television technician for
help.
FCC Spread Spectrum Radio Certification
"
NOTICEThis device is certified to operate under Part 15, Subpart C, Section 15.247 of the
FCC rules for Intentional Radiation Products. This certification includes Docket
87-389 covering rules effective June 1994. It may not cause interference to authorized radio communication devices, and must accept any interference caused by
those devices.
Antenna Requirements
"
NOTICEFCC rules section 15.203 and Canada’s RSS-210 require that this device be oper-
ated using an antenna furnished by Intermec Technologies Corporation. The antenna coupling on this product has been designed to accept only antennas
manufactured by us. Use of an antenna other than that furnished with the equipment is prohibited by FCC and Industry Canada rules.
Canadian Computer Compliance
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Reglèment
sur le material boilleur du Canada.
Canadian Spread Spectrum Radio Certification
"
NOTICEThis device complies with RSS-210 of Industry Canada. Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause undesired operation of the device.
Telephone Installation Warning Notices
The following notices apply to equipment that may be connected to telephone lines
or systems. For your personal safety, and to protect this equipment from potential
electrical or physical damage, do NOT connect equipment to telephone lines or
data communication equipment unless the following warnings have been read,
understood, and complied with.
"Never install telephone wiring during a lightning storm.
"Never install telephone jacks in wet locations unless the jack is specifi-
cally designed for wet locations.
"Never touch uninsulated telephone wires or terminals unless the tele-
phone line has been disconnected at the network interface.
"Use caution when installing or modifying telephone lines.
"Avoidusing a telephone (other than cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
"Do not use the telephone to report a gas leak in the vicinity of the leak.
Installation du téléphone : avertissements
Les avertissements qui suivent s’appliquent à tout équipement qui peut être
branché aux lignes ou systèmes téléphoniques. Pour votre sécurité personnelle et
pour protéger l’équipement de tout dommage électrique ou physique potentiel, NE
PASbrancher un ordinateur tablette électronique ou ses périphériques aux lignes
téléphoniques ou équipements avant que les avertissements suivants aient été lus,
compris et observés :
"Ne jamais installer de câblage téléphonique pendant un orage électrique.
"Ne jamais installer de prise téléphonique dans un endroit humide à
moins que la prise ait été spécifiquement conçue pour être utilisée dans
les endroits humides.
"Ne jamais toucher les fils de téléphone ou de l’équipement terminal non
isolés à moins que la ligne téléphonique n’ait été débranchée de l’interface réseau.
"User de prudence lors de l’installation ou de la modification de lignes
téléphoniques.
"Éviter d’utiliser un téléphone (autre qu’un appareil téléphonique sans
fil) pendant un orage électrique. Il pourrait y avoir un faible risque d’électrocution par la foudre.
"Ne pas utiliser le téléphone afin de signaler une fuite de gaz à proximité
de la fuite.
B
CAUTION:Intermec Technologies Corporation suggests you buy cables from us
to connect with other devices. Our cables are safe, meet FCC rules,
and suit our products. Other cables may not be tested. They may
cause problems from electrostatic discharge or induced energy. Our
warranties do not cover loss, injury, or damage from other cables.
B
CAUTION:Intermec Technologies Corporation recommends that you only
purchase Norand Mobile Systems Division certified modems.
Intermec does not certify all modems available in the marketplace.
Intermec does not warrant noncertified modems; furthermore, these
modems may cause problems from electrostatic discharge and may
not conform to FCC regulations. For a list of Norand Mobile Systems
Division certified modems call Customer Support at 1-800-221-9236 in
United States or (country code) 800-633-6149 in Canada.
WARNING:Do not look into the laser window of a scanner when scanning. Never
aim the laser beam into the eyes of another person.
This user’s guide is divided into four sections and two appendixes.
Summary of Sections
Section 1
Contains general information about the components of your
PEN*KEYRModel 6210 Hand-Held Computer. This includes telling you how the user guide is organized, a summary of the sections, and the specifications for your handheld computer.
Section 2
Tells you how to prepare for using your hand-held computer.
Section 3
Contains information for maintaining your hand-held computer. Maintenance includes recharging the main battery
pack, replacing the backup battery and handstrap, and
cleaning the hand-held computer.
Section 4
Steps you through some procedures to use when troubleshooting your hand-held computer. This section does not
6210 Hand-Held Computer User’s Guide 11--11
SSEECCTTIIOONN 11 "General Information
contain all troubleshooting that can be done by an authorized Customer Support Specialist, but does contain information to aid you in determining the level of assistance
you may need.
Appendix A
Contains the pin-outs for the external connectors of your
hand-held computer. This section is not usually needed for
day to day tasks but more to provide technical assistance
for interfacing to other manufacturer’s products.
Appendix B
Contains the Utilities Program screens. This is system level
information and is intended to be used by your system administration people when defining and setting parameters
to support your application.
Unpacking and Inspecting
The following procedures explain what to do when your
hand-held computer arrives, and what to do if it has been
damaged in shipping:
1. Remove the hand-held computer from its shipping container and inspect for any visible damage.
2. If your hand-held computer was damaged in shipping,
record the model number, part number, and serial
number. The model and part numbers can be found on
the back side of the hand-held computer, the serial
number is located on the inside of the case.
3. Save all paperwork pertaining to shipment, and immediately notify the transport company of the damaged item(s). Follow their instructions for filing a
claim on the damaged items.
Authorized repair of products is available only at Service
Centers. Unauthorized repair voids any and all warranties.
11-- 22 6210 Hand-Held Computer User’s Guide
SSEECCTTIIOONN 11"General Information
Contact your Sales Representative for additional instructions.
6210 Hand-Held Computer User’s Guide 11--33
SSEECCTTIIOONN 11 "General Information
Hand-Held Computer Description
Figure 1-1 and Figure 1-2 on pages 1-4 and 1-5 show you
the location of the key components for your hand-held computer.
1
6210 Hand-Held Computer Front View
11-- 44 6210 Hand-Held Computer User’s Guide
2
1. Display
2. Keyboard
Figure 1-1
SSEECCTTIIOONN 11"General Information
1
4
2
3
1. PC card and backup battery retaining door (top screws)
2. PC card and backup battery retaining door (bottom screws)
3. Main battery pack compartment latch knob
4. Handstrap
Figure 1-2
6210 Hand-Held Computer Back View
6210 Hand-Held Computer User’s Guide 11--55
SSEECCTTIIOONN 11 "General Information
2
6210 Hand-Held Computer Top View
1
1. Phone jack (optional)
2. 15-pin female connector
Figure 1-3
1. 12-pin surface contact connector
6210 Hand-Held Computer Bottom View
11-- 66 6210 Hand-Held Computer User’s Guide
1
Figure 1-4
SSEECCTTIIOONN 11"General Information
Hand-Held Computer Keyboard
This hand-held computer provides four keyboard options.
Figure 1-5 on page 1-8 and Figure 1-6 on page 1-9 detail
the 30 and 56 key keyboards.
" For the 30 key keyboard, function and numeric keys
are single keystrokes. Alphabetical characters can be
entered by using the shift key.
" For the 56 key keyboard, alphabetical characters and
numeric keys are single keystrokes. Special function
keys can be entered using the shift key.
Key Descriptions (30 Key)
1. Function (F1--F4) keys
2. Window scrolling keys
3. Page down key
4. Numeric keys (0--9)
5. YES (Enter) key
6. NO key
7. Yellow shift key
8. Backspace key
9. Clear key
10. EXIT key
11. Page up key
12. ON key
Key Descriptions (56 Key)
1. Function (F1--F4) keys
2. Alphabetic keys
3. Window scrolling key
4. Page down key
5. Numeric keys
6. YES (Enter) key
7. NO key
8. Yellow shift key
9. Backspace key
10. Clear key
11. EXIT key
12. Page up key
13. Space key
14. ON key
6210 Hand-Held Computer User’s Guide 11--77
SSEECCTTIIOONN 11 "General Information
12
11
10
9
8
7
6
Figure 1-5
6210 Hand-Held Computer With 30-Key Keyboard
11-- 88 6210 Hand-Held Computer User’s Guide
1
2
3
4
5
SSEECCTTIIOONN 11"General Information
10
11
14
13
12
9
8
7
1
2
3
4
5
6
Figure 1-6
6210 Hand-Held Computer With 56-Key Keyboard
6210 Hand-Held Computer User’s Guide 11--99
SSEECCTTIIOONN 11 "General Information
Key Descriptions
This section includes a description of how the shift keys
work and the differences between a 30 and 56 key keyboard. Your particular keyboard may have an overlay that
has additional keys other than those described in this section. Refer to your application operation manual for descriptions of those keys. The following descriptions cover both
the 30-key and 56-key PEN*KEYRModel 6210 Hand-Held
Computers.
ON Key
Use the ON key to suspend or resume operation. The ON
key does not completely “turn off” your hand-held computer
but instead puts it in a suspend mode when you are not entering data. This allows you to save battery power.
YES (Enter) Key
Use the YES key to answer “Yes” to display prompts and to
enter data.
NO Key
Use the NO key to answer “No” to display prompts.
Period [.] Key
Use the period [.] key as a period or a decimal point.
Clear Key
Use the Clear key to delete data being entered.
11-- 1100 6210 Hand-Held Computer User’s Guide
SSEECCTTIIOONN 11"General Information
Page Up or Down Keys
Use the Page Up or Down keys to step forward or backward
in your program.
EXIT Key
Use the Exit key to exit a program or portion of an application.
Minus [-] Key
Use the minus [--] key to enter negative values or dashes in
character fields.
Numeric Keys
Use the numeric keys as you would those on a calculator.
Numeric values are single keystroke operations.
Alphabetic Keys
Your hand-held computer provides the full alphabet for the
56 key keyboard. Alphabetic characters are single keystroke
operations with the 56 key keyboard. Alphabetic characters
can be entered on the 30 key keyboard by using the yellow
shift key.
Backspace [SP] Key
Use the backspace key to back the cursor up one character
at a time. Holding this key down will cause the cursor to
continuously move backwards until you stop or you run out
of space to move.
6210 Hand-Held Computer User’s Guide 11--1111
SSEECCTTIIOONN 11 "General Information
Shift Key
Using the yellow shift key, temporarily shifts the function of
the keyboard. The shifted functions are yellow colored legends above the normal single keystroke keys.
Window Scrolling Arrows
Use the window scrolling arrows to adjust the area of the
screen that is visible. Pressing one of the arrows moves the
display one row or column at a time until the arrow key is
released. This allows you to pan across the entire virtual
VGA screen.
Display
The display shows status messages, keyed-in entries, customer or product lists, calculations, and prompts for responses.
The optional touch screen can be used with a stylus pencil,
or by using your finger to choose functions, accept signature
capture, or enter data.
B
CAUTION:Do not use an ink pen or anything else that is sharp on the
touch screen. This will damage it.
11--1122 6210 Hand-Held Computer User’s Guide
SSEECCTTIIOONN 11"General Information
Backlight and Display Contrast
Adjustment
Your hand-held computer display contains a backlight for
operating in dark conditions. Although it greatly improves
operating in dark conditions it does shorten your battery
run time. Your hand-held computer will shut the backlight
off when there is no activity. Section 2 explains how to turn
on the backlight and adjust the contrast of the display.
Battery
Main Battery Pack
This hand-held computer uses a rechargeable nickel cadmium (NiCd) battery pack.
Your hand-held computer senses the amount of capacity
(run time) left in your main battery pack before it goes into
a low battery condition. Your computer also senses if a rechargeable NiCd battery pack is present and automatically
recharges it when it is placed in an external charging
source.
This user’s guide may occasionally use the term “cycles”
when presenting rechargeable battery instructions. Cycles
are the number of times the rechargeable battery pack can
be drained, and recharged during the life of the battery. The
rechargeable battery design should give you many cycles of
use.
When you press the ON key to suspend operation, your
hand-held computer does not completely turn itself off. The
main battery pack is protecting data and if the pack is completely charged it will protect the data for about six days.
Backup Battery
When your hand-held computer goes into a shutdown mode
because of low battery condition, the data is protected by
6210 Hand-Held Computer User’s Guide 11--1133
SSEECCTTIIOONN 11 "General Information
the backup battery. Your hand-held computer will not accept data or process transactions until you deal with the
low battery condition. A fully charged backup battery will
save data for about 30 hours.
Your hand-held computer contains a rechargeable NiCd
backup battery. Most of the time the backup battery is in a
rest mode, ready to take over data protection instantly
when the main battery cells are in low condition or out of
the hand-held computer.
If you are storing your hand-held computer for a long period
remove all batteries. This will prevent any damage that
could occur to your hand-held computer should the cells develop a leak.
Memory
This hand-held computer design uses these types of
memory:
" Main Memory DRAM
" Flash ROM
" EEPROM
" PC Cards
Main Memory
Your main memory DRAM options available are 4, or 6
Megabytes. Main memory is ordered at the time this product was purchased. You can upgrade to more memory but
you must send your hand-held computer to your Customer
Support Center. The main memory requires batteries in
your hand-held computer to protect it. This memory is protected by the backup battery during low main battery conditions or when the main battery pack is removed.
Flash ROM
Your hand-held computer has 512K, or 1M of flash ROM.
This stores the BIOS and DOS firmware. Applications
11--1144 6210 Hand-Held Computer User’s Guide
SSEECCTTIIOONN 11"General Information
stored in flash ROM are copied into DRAM for execution.
Flash does not require a battery in your hand-held computer to maintain its contents.
PC Cards
Different brands of PC cards can be used in your hand-held
computer. Memory cards are available in a variety of sizes
and types. Check with your Sales Representative or System
Engineer for specific options.
Your hand-held computer provides two PC memory card
slots. These slots can be used for storage of data, much like
a floppy disk drive on a PC. PC card slots can also be used
for modems, radios, and other options as they become available.
You can use a Type II card in each drive at the same time. If
using Type III card, it only works in drive A (closest to display). However, you can not use a Type III and a Type II
card at the same time. Type III cards include some types of
disk drives and radios.
Diagnostic
The hand-held computer contains a 256 byte serial access
EEPROM. This EEPROM is a nonvolatile storage place for
system, service, and diagnostic information. This provides
useful information to a Customer Support Specialist should
your hand-held computer fail to operate.
6210 Hand-Held Computer User’s Guide 11--1155
SSEECCTTIIOONN 11 "General Information
Reset Switch
In the rare event that your hand-held computer fails to respond to your input, it may be necessary to “reset.” Avoid
overusing the reset switch as this increases the chances
that data will be lost. Only use the reset switch as a last
resort after trying all other solutions. Refer to the Troubleshooting Table in Section 4 and try those solutions before
resetting your computer.
The Reset switch access is located behind the 15-pin connector. To access use a bent large paper clip, insert one end
in the reset switch hole.
1
Top End Reset Switch Access Point
11--1166 6210 Hand-Held Computer User’s Guide
1. Reset switch location
Figure 1-7
SSEECCTTIIOONN 11"General Information
Hand-Held Computer Specifications
Size:9.575 inches (24.32 cm) long
3.312 inches (8.41 cm) wide
2.8 inches (7.11 cm) tall
Temperature:
Operating:4 to +140_F (-20 to +60_C)
Storage:-22 to +158_F (-30 to +70_C )
Weight:30 ounces (850.5 g)
Humidity:5 to 90% noncondensing
Static
Protection:17 kV, (air discharge) 8 kV (direct injected)
Power source:
Main battery:NiCd battery pack
Backup battery:Nickel cadmium (NiCd)
Charging rate:
+32 to 104 °F
(0 to +40 _C)
Normal charge main battery (fully charge ¶ 2.5 hours)
backup battery charge time is ¶10 hours
System Components:
Flash EPROM:512K or 1 megabyte Flash array
DRAM:4, or 6 megabytes
Card Options:Two PC memory card slots; one Type II, and one Type
Processor:AM386SXLV, 3.3 volt, 25 Mhz.
Display:
Type:VGA compatible LCD (standard)
Size:160 (wide) by 200 (long) pixel portrait orientation
III, or both can use Type II cards
touch screen (optional)
11--1188 6210 Hand-Held Computer User’s Guide
Section 2
Hand-Held Computer Operation
" "" "" "" "" "" "" "" "" "" "" "" "" "" "
Introduction
This section tells you how to:
" Install the main and backup batteries
" “Power-up” your hand-held computer
" Install optional memory cards
" Connect to peripheral devices
Getting Started
Unpack your PEN*KEYRModel 6210 Hand-Held Computer
and inspect it for signs of physical damage that may have
occurred in shipment or storage.
Fully charge the batteries in your hand-held computer before using them. Put on a charging source for at least 10
hours to ensure that the backup battery and main battery
pack are completely charged.
When you start using your hand-held computer or any time
that all power has been completely removed, you are “cold
booting” your hand-held computer. The method you use depends on your application.
For example you may download (transfer from the host
computer to your hand-held computer) the application and
data into your hand-held computer. Or, you may use PC
6210 Hand-Held Computer User’s Guide 22--11
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