Intermec 6210 User Manual

6210 Hand-Held Computer

USER’S GUIDE

" " " " " " " " " " " " " " " " " " " " " " " " " " " "

PN: 961-028-090

Revision B

May 1998

"

NOTICE This publicationcontains information proprietary toIntermec TechnologiesCorpo-

ration. It is being supplied to you with the express understanding that the in­formation contained herein is for the benefit of the contracting party only,and
may not be copied, distributed, or displayed to third parties without the express
written consent of Intermec Technologies Corporation, and shall be returned to
Intermec Technologies Corporation upon written request. If a purchase, license, or
nondisclosure agreement has been executed, the terms of that agreement shall
govern this document.

This publication is furnished for information only, and the information in it is
subject to change without notice. Although every effort has been made to provide
complete and accurate information, Intermec Technologies Corporation assumes
no responsibility or liability for any errors or inaccuracies that may appear in this
document.

Disclaimer of Warranties. The sample source code included in this document is
presented for reference only. The code does not necessarily represent complete,
tested programs. The code is provided “AS IS WITH ALL FAULTS.” ALL

WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.

Wewelcome your comments concerning this publication. Although every effort has
been made to keep it free of errors, some may occur. When reporting a specific
problem, please describe it briefly and include the book title and part number,as
well as the paragraph or figure number and the page number.

Send your comments to:
Intermec Technologies Corporation
Publications Department
550 Second Street SE
Cedar Rapids, IA 52401

INTERMEC, NORAND, PEN*KEY,PEN*VIEW, ROUTE-COMMANDER, and
BEVERAGE ROUTEBOOK, and TRAKKER are registered trademarks and
ANTARES, JANUS, NOR*WARE, and RAPIDREP are trademarks of Intermec
Technologies Corporation.

Ó 1995 Intermec Technologies Corporation. All rights reserved.

This publication printed on recycled paper.

Acknowledgments

Microclean II is a registered trademark of Foresight International.
Microsoft, MS, and MS-DOS, and Windows, are registered trademarks and Visual

Basic for Windows,and Windows for Pen are trademarks of Microsoft Corporation.

FCC Computer Compliance

"

NOTICE This equipment meets Class B digital device limits per Part 15 of FCC Rules.

These limits protect against interference in a residential area. It emits, uses, and

can radiate radio frequency energy. If you do not install and use the equipment
according to its instructions, it may interfere with radio signals. However, there is
no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning our equipment off and on, the user is encour­aged to try to correct the interference by one or more of the following measures:

" Reorient or relocate the radio or television receiving antenna.
" Increase the separation between the computer equipment and receiver.
" Connect the equipment into an outlet on a circuit different from that to

which the radio or television receiver is connected.

" Consult the dealer or an experienced radio or television technician for

help.

FCC Spread Spectrum Radio Certification

"

NOTICE This device is certified to operate under Part 15, Subpart C, Section 15.247 of the

FCC rules for Intentional Radiation Products. This certification includes Docket
87-389 covering rules effective June 1994. It may not cause interference to autho­rized radio communication devices, and must accept any interference caused by
those devices.

Antenna Requirements

"

NOTICE FCC rules section 15.203 and Canada’s RSS-210 require that this device be oper-

ated using an antenna furnished by Intermec Technologies Corporation. The an­tenna coupling on this product has been designed to accept only antennas
manufactured by us. Use of an antenna other than that furnished with the equip­ment is prohibited by FCC and Industry Canada rules.

Canadian Computer Compliance

This Class B digital apparatus meets all requirements of the Canadian Interfer­ence-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Reglèment
sur le material boilleur du Canada.

Canadian Spread Spectrum Radio Certification

"

NOTICE This device complies with RSS-210 of Industry Canada. Operation is subject to the

following two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may cause unde­sired operation of the device.

Telephone Installation Warning Notices

The following notices apply to equipment that may be connected to telephone lines
or systems. For your personal safety, and to protect this equipment from potential
electrical or physical damage, do NOT connect equipment to telephone lines or
data communication equipment unless the following warnings have been read,
understood, and complied with.

" Never install telephone wiring during a lightning storm.
" Never install telephone jacks in wet locations unless the jack is specifi-

cally designed for wet locations.

" Never touch uninsulated telephone wires or terminals unless the tele-

phone line has been disconnected at the network interface.

" Use caution when installing or modifying telephone lines.
" Avoidusing a telephone (other than cordless type) during an electrical

storm. There may be a remote risk of electric shock from lightning.

" Do not use the telephone to report a gas leak in the vicinity of the leak.

Installation du téléphone : avertissements

Les avertissements qui suivent s’appliquent à tout équipement qui peut être
branché aux lignes ou systèmes téléphoniques. Pour votre sécurité personnelle et
pour protéger l’équipement de tout dommage électrique ou physique potentiel, NE
PASbrancher un ordinateur tablette électronique ou ses périphériques aux lignes
téléphoniques ou équipements avant que les avertissements suivants aient été lus,
compris et observés :

" Ne jamais installer de câblage téléphonique pendant un orage électrique.
" Ne jamais installer de prise téléphonique dans un endroit humide à

moins que la prise ait été spécifiquement conçue pour être utilisée dans
les endroits humides.

" Ne jamais toucher les fils de téléphone ou de l’équipement terminal non

isolés à moins que la ligne téléphonique n’ait été débranchée de l’inter­face réseau.

" User de prudence lors de l’installation ou de la modification de lignes

téléphoniques.

" Éviter d’utiliser un téléphone (autre qu’un appareil téléphonique sans

fil) pendant un orage électrique. Il pourrait y avoir un faible risque d’é­lectrocution par la foudre.

" Ne pas utiliser le téléphone afin de signaler une fuite de gaz à proximité

de la fuite.

B

CAUTION: Intermec Technologies Corporation suggests you buy cables from us

to connect with other devices. Our cables are safe, meet FCC rules,
and suit our products. Other cables may not be tested. They may
cause problems from electrostatic discharge or induced energy. Our
warranties do not cover loss, injury, or damage from other cables.

B

CAUTION: Intermec Technologies Corporation recommends that you only

purchase Norand Mobile Systems Division certified modems.
Intermec does not certify all modems available in the marketplace.
Intermec does not warrant noncertified modems; furthermore, these
modems may cause problems from electrostatic discharge and may
not conform to FCC regulations. For a list of Norand Mobile Systems
Division certified modems call Customer Support at 1-800-221-9236 in
United States or (country code) 800-633-6149 in Canada.

WARNING: Do not look into the laser window of a scanner when scanning. Never

aim the laser beam into the eyes of another person.

CONTENTS

CONTENTS

SECTION 1

General Information

About this User’s Guide 1-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Summary of Sections 1-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Unpacking and Inspecting 1-2. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Hand-Held Computer Description 1-4. . . . . . . . . . . . . . . . . . . . .

Hand-Held Computer Keyboard 1-7. . . . . . . . . . . . . . . . . . .

Key Descriptions 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ON Key 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

YES (Enter) Key 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

NO Key 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Period [.] Key 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Clear Key 1-10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page Up or Down Keys 1-11. . . . . . . . . . . . . . . . . . . . . . . . . . .

EXIT Key 1-11.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Minus [--] Key 1-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Numeric Keys 1-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Alphabetic Keys 1-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Backspace Key 1-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Shift Key 1-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Window Scrolling Arrows 1-12. . . . . . . . . . . . . . . . . . . . . . . . .

Display 1-12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Backlight and Display Contrast Adjustment 1-13. . . . . . . .

Battery 1-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Memory 1-14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Diagnostic 1-15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Reset Switch 1-16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Hand-Held Computer Specifications 1-17. . . . . . . . . . . . . . . . . . .

6210 Hand-Held Computer User’s Guide i

CONTENTS

SECTION 2

Hand-Held Computer Operation

Introduction 2-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Getting Started 2-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installing the Backup Battery 2-3. . . . . . . . . . . . . . . . . . . . . . . .

Main Battery Installation 2-4. . . . . . . . . . . . . . . . . . . . . . . . . . . .

Charging Your Batteries 2-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Turning On the Backlight and Adjusting the

Display Contrast 2-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Turning On the Backlight 2-8. . . . . . . . . . . . . . . . . . . . . . . . .

Adjusting the Screen Contrast 2-9. . . . . . . . . . . . . . . . . . . .

Installing PC Cards 2-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Removing PC Cards 2-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Using PC Cards to Load Your Programs 2-11. . . . . . . . . . . . . . .

Drives 2-11.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Booting 2-11.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Booting From a Drive Other Than The Default 2-11. . . . .

Downloading Programs into Your Hand-Held Computer 2-13.

SECTION 3

Routine Care and Maintenance

Introduction 3-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Low Battery Indication 3-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Handstrap Replacement 3-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Cleaning Your Hand-Held Computer 3-3. . . . . . . . . . . . . . . . . .

Case and Display 3-3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Surface Connectors 3-3.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Keyboard 3-4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SECTION 4

Troubleshooting

Introduction 4-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting Table 4-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

When Your Hand-Held Computer Beeps 4-7. . . . . . . . . . . .

Diagnostic 4-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Repair Service 4-8.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ii 6210 Hand-Held Computer User’s Guide

CONTENTS

APPENDIX A

Connector Pin-Outs

15-Pin Female D-Sub Connector (standard) A-1. . . . . . . . . . . .

12-Pin Surface Contact Connector (standard) A-2. . . . . . . . . .

4-Pin RJ11 Connector (optional) A-3. . . . . . . . . . . . . . . . . . . . . . .

APPENDIX B

PEN*KEY Utilities Program

Entry Point B-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Pop-Up Menus B-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Drop-Down Lists B-2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Alphanumeric Fields B-3.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Title Screen B-4.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Language Selection B-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Communications Menu B-6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Option 1 BEGIN COMM SESSION B-7. . . . . . . . . . . . . . . .

Option 2 COMM SETTING B-17. . . . . . . . . . . . . . . . . . . . . . .

Option 3 UNIT ID B-20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Option 4 NETWORK PARAMETERS B-20. . . . . . . . . . . . . .

Option 4 MODEM PARAMETERS B-22. . . . . . . . . . . . . . . . .

Option 5 NETWORK INTERFACE B-26. . . . . . . . . . . . . . . .

Option 5 PHONE NUMBER B-27. . . . . . . . . . . . . . . . . . . . . .

Option 9 ADVANCED UTILITIES B-28.. . . . . . . . . . . . . . . .

Menu Option 1 MAIN PACK B-32. . . . . . . . . . . . . . .

Menu Option 2 BACKUP B-33. . . . . . . . . . . . . . . . . .

Considerations B-33. . . . . . . . . . . . . . . . . . . . . . . . . . . .

6210 Hand-Held Computer User’s Guide iii

CONTENTS

FIGURES

Figure 1-1 6210 Hand-Held Computer Front View 1-4. . . . . .

Figure 1-2 6210 Hand-Held Computer Back View 1-5. . . . . . .

Figure 1-3 6210 Hand-Held Computer Top View 1-6. . . . . . . .

Figure 1-4 6210 Hand-Held Computer Bottom View 1-6. . . . .

Figure 1-5 6210 Hand-Held Computer With

30-Key Keyboard 1-8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Figure 1-6 6210 Hand-Held Computer With

56-Key Keyboard 1-9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Figure 1-7 Top End Reset Switch Access Point 1-16. . . . . . . . . .

Figure 2-1 Installing Back Up Battery 2-3. . . . . . . . . . . . . . . . .

Figure 2-2 Opening Battery Compartment 2-4. . . . . . . . . . . . .

Figure 2-3 Moving Battery Compartment Door

Out Of The Way 2-5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Figure 2-4 Installing Rechargeable Main Battery Pack 2-6. .

Figure 2-5 Closing Battery Compartment 2-7. . . . . . . . . . . . . .

Figure 2-6 Installing PC Cards 2-10. . . . . . . . . . . . . . . . . . . . . . . .

Figure 3-1 Removing The Handstrap 3-2.. . . . . . . . . . . . . . . . .

Figure 3-2 Removing The Keyboard 3-4. . . . . . . . . . . . . . . . . . .

TABLES

Table 4-1 Basic Troubleshooting 4-2. . . . . . . . . . . . . . . . . . . . . .

iv 6210 Hand-Held Computer User’s Guide

Section 1

General Information

" " " " " " " " " " " " " " " " " " " " " " " " " " " "

About this User’s Guide

This user’s guide is divided into four sections and two ap­pendixes.

Summary of Sections

Section 1

Contains general information about the components of your
PEN*KEYRModel 6210 Hand-Held Computer. This in­cludes telling you how the user guide is organized, a sum­mary of the sections, and the specifications for your hand­held computer.

Section 2

Tells you how to prepare for using your hand-held comput­er.

Section 3

Contains information for maintaining your hand-held com­puter. Maintenance includes recharging the main battery
pack, replacing the backup battery and handstrap, and
cleaning the hand-held computer.

Section 4

Steps you through some procedures to use when trouble­shooting your hand-held computer. This section does not

6210 Hand-Held Computer User’s Guide 11--11

SSEECCTTIIOONN 11 " General Information

contain all troubleshooting that can be done by an autho­rized Customer Support Specialist, but does contain in­formation to aid you in determining the level of assistance
you may need.

Appendix A

Contains the pin-outs for the external connectors of your
hand-held computer. This section is not usually needed for
day to day tasks but more to provide technical assistance
for interfacing to other manufacturer’s products.

Appendix B

Contains the Utilities Program screens. This is system level
information and is intended to be used by your system ad­ministration people when defining and setting parameters
to support your application.

Unpacking and Inspecting

The following procedures explain what to do when your
hand-held computer arrives, and what to do if it has been
damaged in shipping:

1. Remove the hand-held computer from its shipping con­tainer and inspect for any visible damage.

2. If your hand-held computer was damaged in shipping,
record the model number, part number, and serial
number. The model and part numbers can be found on
the back side of the hand-held computer, the serial
number is located on the inside of the case.

3. Save all paperwork pertaining to shipment, and im­mediately notify the transport company of the dam­aged item(s). Follow their instructions for filing a
claim on the damaged items.

Authorized repair of products is available only at Service
Centers. Unauthorized repair voids any and all warranties.

11-- 22 6210 Hand-Held Computer User’s Guide

SSEECCTTIIOONN 11 " General Information

Contact your Sales Representative for additional instruc­tions.

6210 Hand-Held Computer User’s Guide 11--33

SSEECCTTIIOONN 11 " General Information

Hand-Held Computer Description

Figure 1-1 and Figure 1-2 on pages 1-4 and 1-5 show you
the location of the key components for your hand-held com­puter.

1

6210 Hand-Held Computer Front View

11-- 44 6210 Hand-Held Computer User’s Guide

2

1. Display

2. Keyboard

Figure 1-1

SSEECCTTIIOONN 11 " General Information

1

4

2

3

1. PC card and backup battery retaining door (top screws)

2. PC card and backup battery retaining door (bottom screws)

3. Main battery pack compartment latch knob

4. Handstrap

Figure 1-2

6210 Hand-Held Computer Back View

6210 Hand-Held Computer User’s Guide 11--55

SSEECCTTIIOONN 11 " General Information

2

6210 Hand-Held Computer Top View

1

1. Phone jack (optional)

2. 15-pin female connector

Figure 1-3

1. 12-pin surface contact connector

6210 Hand-Held Computer Bottom View

11-- 66 6210 Hand-Held Computer User’s Guide

1

Figure 1-4

SSEECCTTIIOONN 11 " General Information

Hand-Held Computer Keyboard

This hand-held computer provides four keyboard options.
Figure 1-5 on page 1-8 and Figure 1-6 on page 1-9 detail
the 30 and 56 key keyboards.

" For the 30 key keyboard, function and numeric keys

are single keystrokes. Alphabetical characters can be
entered by using the shift key.

" For the 56 key keyboard, alphabetical characters and

numeric keys are single keystrokes. Special function
keys can be entered using the shift key.

Key Descriptions (30 Key)

1. Function (F1--F4) keys

2. Window scrolling keys

3. Page down key

4. Numeric keys (0--9)

5. YES (Enter) key

6. NO key

7. Yellow shift key

8. Backspace key

9. Clear key

10. EXIT key

11. Page up key

12. ON key

Key Descriptions (56 Key)

1. Function (F1--F4) keys

2. Alphabetic keys

3. Window scrolling key

4. Page down key

5. Numeric keys

6. YES (Enter) key

7. NO key

8. Yellow shift key

9. Backspace key

10. Clear key

11. EXIT key

12. Page up key

13. Space key

14. ON key

6210 Hand-Held Computer User’s Guide 11--77

SSEECCTTIIOONN 11 " General Information

12

11

10

9

8

7

6

Figure 1-5

6210 Hand-Held Computer With 30-Key Keyboard

11-- 88 6210 Hand-Held Computer User’s Guide

1

2

3

4

5

SSEECCTTIIOONN 11 " General Information

10

11

14

13

12

9

8

7

1

2

3

4

5

6

Figure 1-6

6210 Hand-Held Computer With 56-Key Keyboard

6210 Hand-Held Computer User’s Guide 11--99

SSEECCTTIIOONN 11 " General Information

Key Descriptions

This section includes a description of how the shift keys
work and the differences between a 30 and 56 key key­board. Your particular keyboard may have an overlay that
has additional keys other than those described in this sec­tion. Refer to your application operation manual for descrip­tions of those keys. The following descriptions cover both
the 30-key and 56-key PEN*KEYRModel 6210 Hand-Held
Computers.

ON Key

Use the ON key to suspend or resume operation. The ON
key does not completely “turn off” your hand-held computer
but instead puts it in a suspend mode when you are not en­tering data. This allows you to save battery power.

YES (Enter) Key

Use the YES key to answer “Yes” to display prompts and to
enter data.

NO Key

Use the NO key to answer “No” to display prompts.

Period [.] Key

Use the period [.] key as a period or a decimal point.

Clear Key

Use the Clear key to delete data being entered.

11-- 1100 6210 Hand-Held Computer User’s Guide

SSEECCTTIIOONN 11 " General Information

Page Up or Down Keys

Use the Page Up or Down keys to step forward or backward
in your program.

EXIT Key

Use the Exit key to exit a program or portion of an applica­tion.

Minus [-] Key

Use the minus [--] key to enter negative values or dashes in
character fields.

Numeric Keys

Use the numeric keys as you would those on a calculator.
Numeric values are single keystroke operations.

Alphabetic Keys

Your hand-held computer provides the full alphabet for the
56 key keyboard. Alphabetic characters are single keystroke
operations with the 56 key keyboard. Alphabetic characters
can be entered on the 30 key keyboard by using the yellow
shift key.

Backspace [ SP] Key

Use the backspace key to back the cursor up one character
at a time. Holding this key down will cause the cursor to
continuously move backwards until you stop or you run out
of space to move.

6210 Hand-Held Computer User’s Guide 11--1111

SSEECCTTIIOONN 11 " General Information

Shift Key

Using the yellow shift key, temporarily shifts the function of
the keyboard. The shifted functions are yellow colored leg­ends above the normal single keystroke keys.

Window Scrolling Arrows

Use the window scrolling arrows to adjust the area of the
screen that is visible. Pressing one of the arrows moves the
display one row or column at a time until the arrow key is
released. This allows you to pan across the entire virtual
VGA screen.

Display

The display shows status messages, keyed-in entries, cus­tomer or product lists, calculations, and prompts for re­sponses.

The optional touch screen can be used with a stylus pencil,
or by using your finger to choose functions, accept signature
capture, or enter data.

B

CAUTION: Do not use an ink pen or anything else that is sharp on the

touch screen. This will damage it.

11--1122 6210 Hand-Held Computer User’s Guide

SSEECCTTIIOONN 11 " General Information

Backlight and Display Contrast
Adjustment

Your hand-held computer display contains a backlight for
operating in dark conditions. Although it greatly improves
operating in dark conditions it does shorten your battery
run time. Your hand-held computer will shut the backlight
off when there is no activity. Section 2 explains how to turn
on the backlight and adjust the contrast of the display.

Battery

Main Battery Pack

This hand-held computer uses a rechargeable nickel cad­mium (NiCd) battery pack.

Your hand-held computer senses the amount of capacity
(run time) left in your main battery pack before it goes into
a low battery condition. Your computer also senses if a re­chargeable NiCd battery pack is present and automatically
recharges it when it is placed in an external charging
source.

This user’s guide may occasionally use the term “cycles”
when presenting rechargeable battery instructions. Cycles
are the number of times the rechargeable battery pack can
be drained, and recharged during the life of the battery. The
rechargeable battery design should give you many cycles of
use.

When you press the ON key to suspend operation, your
hand-held computer does not completely turn itself off. The
main battery pack is protecting data and if the pack is com­pletely charged it will protect the data for about six days.

Backup Battery

When your hand-held computer goes into a shutdown mode
because of low battery condition, the data is protected by

6210 Hand-Held Computer User’s Guide 11--1133

SSEECCTTIIOONN 11 " General Information

the backup battery. Your hand-held computer will not ac­cept data or process transactions until you deal with the
low battery condition. A fully charged backup battery will
save data for about 30 hours.

Your hand-held computer contains a rechargeable NiCd
backup battery. Most of the time the backup battery is in a
rest mode, ready to take over data protection instantly
when the main battery cells are in low condition or out of
the hand-held computer.

If you are storing your hand-held computer for a long period
remove all batteries. This will prevent any damage that
could occur to your hand-held computer should the cells de­velop a leak.

Memory

This hand-held computer design uses these types of
memory:

" Main Memory DRAM
" Flash ROM
" EEPROM
" PC Cards

Main Memory

Your main memory DRAM options available are 4, or 6
Megabytes. Main memory is ordered at the time this prod­uct was purchased. You can upgrade to more memory but
you must send your hand-held computer to your Customer
Support Center. The main memory requires batteries in
your hand-held computer to protect it. This memory is pro­tected by the backup battery during low main battery condi­tions or when the main battery pack is removed.

Flash ROM

Your hand-held computer has 512K, or 1M of flash ROM.
This stores the BIOS and DOS firmware. Applications

11--1144 6210 Hand-Held Computer User’s Guide

SSEECCTTIIOONN 11 " General Information

stored in flash ROM are copied into DRAM for execution.
Flash does not require a battery in your hand-held comput­er to maintain its contents.

PC Cards

Different brands of PC cards can be used in your hand-held
computer. Memory cards are available in a variety of sizes
and types. Check with your Sales Representative or System
Engineer for specific options.

Your hand-held computer provides two PC memory card
slots. These slots can be used for storage of data, much like
a floppy disk drive on a PC. PC card slots can also be used
for modems, radios, and other options as they become avail­able.

You can use a Type II card in each drive at the same time. If
using Type III card, it only works in drive A (closest to dis­play). However, you can not use a Type III and a Type II
card at the same time. Type III cards include some types of
disk drives and radios.

Diagnostic

The hand-held computer contains a 256 byte serial access
EEPROM. This EEPROM is a nonvolatile storage place for
system, service, and diagnostic information. This provides
useful information to a Customer Support Specialist should
your hand-held computer fail to operate.

6210 Hand-Held Computer User’s Guide 11--1155

SSEECCTTIIOONN 11 " General Information

Reset Switch

In the rare event that your hand-held computer fails to re­spond to your input, it may be necessary to “reset.” Avoid
overusing the reset switch as this increases the chances
that data will be lost. Only use the reset switch as a last
resort after trying all other solutions. Refer to the Trouble­shooting Table in Section 4 and try those solutions before
resetting your computer.

The Reset switch access is located behind the 15-pin con­nector. To access use a bent large paper clip, insert one end
in the reset switch hole.

1

Top End Reset Switch Access Point

11--1166 6210 Hand-Held Computer User’s Guide

1. Reset switch location

Figure 1-7

SSEECCTTIIOONN 11 " General Information

Hand-Held Computer Specifications

Size: 9.575 inches (24.32 cm) long

3.312 inches (8.41 cm) wide

2.8 inches (7.11 cm) tall

Temperature:

Operating: 4 to +140_F (-20 to +60_C)
Storage: -22 to +158_F (-30 to +70_C )

Weight: 30 ounces (850.5 g)
Humidity: 5 to 90% noncondensing
Static

Protection: 17 kV, (air discharge) 8 kV (direct injected)
Power source:

Main battery: NiCd battery pack
Backup battery: Nickel cadmium (NiCd)

Charging rate:

+32 to 104 °F
(0 to +40 _C)

Normal charge main battery (fully charge ¶ 2.5 hours)
backup battery charge time is ¶10 hours

Below 0_C: Trickle charge

Communication:

Interface: RS-232 and RS-485

Ethernet (optional)
IRDA (optional)

Protocol: Proprietary Communications Protocol (PCP), Xmodem,

Ymodem

6210 Hand-Held Computer User’s Guide 11--1177

SSEECCTTIIOONN 11 " General Information

System Components:
Flash EPROM: 512K or 1 megabyte Flash array
DRAM: 4, or 6 megabytes
Card Options: Two PC memory card slots; one Type II, and one Type

Processor: AM386SXLV, 3.3 volt, 25 Mhz.
Display:

Type: VGA compatible LCD (standard)

Size: 160 (wide) by 200 (long) pixel portrait orientation

III, or both can use Type II cards

touch screen (optional)

11--1188 6210 Hand-Held Computer User’s Guide

Section 2

Hand-Held Computer Operation

" " " " " " " " " " " " " " " " " " " " " " " " " " " "

Introduction

This section tells you how to:

" Install the main and backup batteries
" “Power-up” your hand-held computer
" Install optional memory cards
" Connect to peripheral devices

Getting Started

Unpack your PEN*KEYRModel 6210 Hand-Held Computer
and inspect it for signs of physical damage that may have
occurred in shipment or storage.

Fully charge the batteries in your hand-held computer be­fore using them. Put on a charging source for at least 10
hours to ensure that the backup battery and main battery
pack are completely charged.

When you start using your hand-held computer or any time
that all power has been completely removed, you are “cold
booting” your hand-held computer. The method you use de­pends on your application.

For example you may download (transfer from the host
computer to your hand-held computer) the application and
data into your hand-held computer. Or, you may use PC

6210 Hand-Held Computer User’s Guide 22--11

SSEECCTTIIOONN 22 " Operation

cards to load the application and data into your hand-held
computer.

Depending on the method you are using, the result will be
the same but the steps you go through may vary from the
way this user’s guide presents the material.

22--22 6210 Hand-Held Computer User’s Guide

SSEECCTTIIOONN 22 " Operation

Installing the Backup Battery

"

NOTE: Backup battery must be installed before using your computer for the

first time.

"

NOTE: Remove backup battery before storing your computer for longer than

a week.

Refer to Figure 1-2 for review if needed when completing
steps 1 and 2.

1. Use a flat blade screwdriver to loosen the four quarter­turn screws of the PC memory card door.

2. Drape the door over the top or off to the side, free of
the compartment.

Refer to Figure 2-1 when completing these steps.

3. Using a non-metallic object, such as a pen, push the
connector on the battery pack down into the socket.

4. Replace PC memory card and back up battery
compartment door.

2

1. Keyed backup battery connector jack

2. Backup battery connected

Figure 2-1

Installing Back Up Battery

6210 Hand-Held Computer User’s Guide 22--33

1

SSEECCTTIIOONN 22 " Operation

Main Battery Installation

1. Place your hand-held computer face down on a flat
surface. Prop the top end up to avoid pressing any
keys.

2. Open the battery compartment door by turning the
latch knob that is attached to the handstrap in the
direction of the arrow and to the position of the open
padlock symbol. Use a flat blade screwdriver or the
edge of a coin, to open the door.

"

NOTE: Use a screwdriver or coin that fits the slot properly. A correct fit pre-

vents wear on the latch knob corners.

1

1. Handstrap

2. Latch knob, to open turn in direction of arrow

3. Latch knob position indicator

4. Open position indicator

5. Battery compartment door

Opening Battery Compartment

22--44 6210 Hand-Held Computer User’s Guide

2

3

4

5

Figure 2-2

SSEECCTTIIOONN 22 " Operation

3. Grasp the handstrap near the latch knob. The
compartment door is attached to the handstrap.

4. Pull the handstrap and battery compartment door
down toward the bottom and lift the strap up, then
away from the main battery compartment.

1

2

1. Battery compartment door

2. Main battery compartment

Figure 2-3

Moving Battery Compartment Door Out Of The Way

6210 Hand-Held Computer User’s Guide 22--55

SSEECCTTIIOONN 22 " Operation

5. Hold the main battery pack with the exposed electrical

" The battery compartment contains a label showing the

6. Gently press the battery pack down into the compart-

contacts face down.

proper positioning of the pack with markings for
placement of the positive and negative contacts.

ment.

1

2

3

1. Main battery compartment door
2, Round surface contact

3. Main battery pack

4. Main battery compartment

Figure 2-4

Installing Rechargeable Main Battery Pack

22--66 6210 Hand-Held Computer User’s Guide

4

SSEECCTTIIOONN 22 " Operation

7. Reinstall the door. Turn the latch knob 1/4-turn clock ­wise (to line up with the closed padlock symbol) to lock
it.

1

2

3

1. Latch knob, to close turn opposite the direction of the
arrow

2. Latch knob position indicator

3. Closed position indicator

Figure 2-5

Closing Battery Compartment

6210 Hand-Held Computer User’s Guide 22--77

SSEECCTTIIOONN 22 " Operation

Charging Your Batteries

Fully charge the battery pack before using your hand-held
computer for the first time. Initial charge time to complete­ly charge the main battery pack and backup battery should
be at least 10 hours. After the initial charge, charging time
takes 2.5 hours for the main pack and about 10 hours for
the backup battery.

You can charge your NiCd batteries either in your
hand-held computer or in a stand alone charger. The
following devices provide charging for the main and backup
batteries while they are in the hand-held computer:

" Multidock
" Single dock
" Printers
" Wall charger
" Many modems

Turning On the Backlight and Adjusting
the Display Contrast

Turning On the Backlight

1. Press the yellow shift key and then the backlight [ ]
key. The backlight default setting is for the maximum
brightness.

2. To adjust the brightness of the backlight, press and
hold the yellow shift key and then press and hold ei­ther the up [ ] or the down [ ] keys.

"

NOTE: There are 5 steps for the backlight brightness and 51 steps for the

screen contrast.

22--88 6210 Hand-Held Computer User’s Guide

Adjusting the Screen Contrast

1. Press and hold the yellow shift key and then press and
hold either the up [ ] or down [ ] contrast keys.

2. Continue to do this until you reach the contrast level
you want.

Installing PC Cards

1. Use a flat blade screwdriver to loosen the four quarter­turn screws of the PC card door (see Figure 2-6 on
page 2-10).

2. Drape the door over the top or off to the side free of
the compartment.

3. Flip the PC Card Holder up to gain access to the
memory card slots.

4. Slide the card, connector-end first into the slot.

SSEECCTTIIOONN 22 " Operation

"

NOTE: The PC cards are keyed to fit only one way. If they do not seat com-

pletely this indicates that it is installed upside down.

5. Flip the holder back down into your hand-held com­puter.

6. Reinstall the compartment door.

6210 Hand-Held Computer User’s Guide 22--99

SSEECCTTIIOONN 22 " Operation

1

2

3

1. PC memory card holder door loosened and flipped up over the end

2. Upper PC card slot (drive B) type II or type III cards

3. Lower PC card slot (drive A) type II or type III cards (graphic shows PC card in the low­er slot)

Figure 2-6

Installing PC Cards

If a “boot” card is inserted in the Type II slot, you must
press the reset button (refer to page 1-16 before pushing the
reset button) to perform a cold start.

22--1100 6210 Hand-Held Computer User’s Guide

SSEECCTTIIOONN 22 " Operation

Removing PC Cards

To remove a PC Card from the holder simply pull out on the
card.

Using PC Cards to Load Your Programs

Drives

" Drive A (slot) closest to display
" Drive B (slot) towards back of hand-held computer
" Drive C, RAM (if formatted)--power required to protect

contents

" Drive D, ROM files in flash--no power needed

Booting

In order to boot your hand-held computer in this manner
the card in the drive must be bootable. Your hand-held com­puter must be programmed to attempt to boot from either
drive A or B.

Booting From a Drive Other Than
The Default

1. Place the boot card in either drive A or B. If the card
does not connect easily, remove the card, flip it over
and try inserting it again.

2. Press the Reset switch (refer to page 1-16 for Reset
Switch location).

3. When your hand-held computer starts clicking during
its power up self test, press and hold down the [F4]
key.

6210 Hand-Held Computer User’s Guide 22--1111

SSEECCTTIIOONN 22 " Operation

4. The hand-held computer should display:

ROM DOS 5
Start From:

1) Memory Card 1 =A:

2) Memory Card 2 =B:

3) RAM Drive =C:

4) ROM Drive =D:

5. If your hand-held computer does not display this menu
but continues to boot, reset and try again.

"

NOTE: This is the ROM DOS 5 boot menu. This menu allows you to boot

directly from any of the four different drives (assuming that there is a
card in that slot or that the RAM drive has been formatted.

6. Choose the number that corresponds to the drive or
card from which you wish to boot.

"

NOTE: You may only boot from a card that has been properly installed or a

RAM drive that has been formatted and contains the proper pro­grams.

"

NOTE: For complete details regarding creating a “boot” card, refer to the

instructions in the PEN*KEYRModel 6200/6300 Hand-Held Computer
Programmer’s Reference Guide PN: 977-054-003.

22--1122 6210 Hand-Held Computer User’s Guide

SSEECCTTIIOONN 22 " Operation

Downloading Programs into Your
Hand-Held Computer

Using Utilities to download programs into your hand-held
computer may require you placing your computer into a
dock. You can also download using an optional internal mo­dem.

Install and charge the main and backup batteries before
downloading any programs.

1. Turn your hand-held computer on by pushing the ON
button.

2. Insert your computer into the dock or connect the mo­dem. The first screen you see will show you general
information, program version, and copyright data.

3. Press the [YES] key and continue.

4. This next screen will follow:

6210 Hand-Held Computer User’s Guide 22--1133

SSEECCTTIIOONN 22 " Operation

5. The default setting (BEGIN COMM SESSION) will be

" If this is the setting you want press the [YES] key and

" If you want to change the communications parameters

6. Press the [YES] key.

At this point go to Appendix B for the Utilities Programs
procedures.

UTILITIES LOAD
PROGRAMS/DATA

1. BEGIN COMM SESSION

2. COM x -comm set -- x

3. UNIT ID ZZZZZZX

4. X -- mdm type -- x
xprotx sbpsx xfx

5. PHONE NUMBER

ZZZZZZZZZZZZZX

9. ADVANCED UTILITIES

[NO]QUIT

highlighted.

continue.

to something other than the default:

" Press the number of the menu option you want,

or

" Use the arrow keys to highlight the desired selec-

tion

22--1144 6210 Hand-Held Computer User’s Guide

Section 3

Routine Care and Maintenance

" " " " " " " " " " " " " " " " " " " " " " " " " " " "

Introduction

Your PEN*KEYRModel 6210 Hand-Held Computer is de­signed to withstand normal use in harsh environments. Oc­casional maintenance is required to ensure trouble-free op­eration. The procedures in this section should help keep
your hand-held computer in good working condition.

Maintenance procedures included in this section provides
instructions on identifying Low Battery conditions, replac­ing the handstrap, and cleaning your hand-held computer.

Low Battery Indication

When you press the ON key to resume operation and it does
not respond at all, this usually indicates a low main battery
condition. If this occurs, press the ON key to suspend and
then again to resume operation and listen for a series of
three “beeps.” This signals that the main battery is too low
to operate your hand-held computer. Just to be sure,
though, insert your hand-held computer in a printer or oth­er charging source and your hand-held computer will turn
on.

If it does not respond when inserted in the equipment that
provides charging, another problem could exist. Refer to the
Troubleshooting section for solutions.

6210 Hand-Held Computer User’s Guide 33--11

SSEECCTTIIOONN 33 " Routine Care and Maintenance

Handstrap Replacement

To replace the handstrap follow these steps.

1. Remove the top and bottom screws holding the hands­trap into place.

2. Replace with a new handstrap and replace top and
bottom screws.

4

3

1--4. Screws holding handstrap

Figure 3-1

Removing The Handstrap

1

2

33--22 6210 Hand-Held Computer User’s Guide

SSEECCTTIIOONN 33 " Routine Care and Maintenance

Cleaning Your Hand-Held Computer

Periodic cleaning helps maintain the appearance and reli­ability of your hand-held computer. When cleaning your
hand-held computer, inspect the keyboard, handstrap, cov­ers, display, connectors, and peripheral products for obvious
signs of damage or wear.

B

CAUTION: Do not use any abrasive cleaning compounds, ketonic solvents

(acetone or ketone) or aromatic solvents (toluene or xylene) to
clean any part of your hand-held computer. These solutions will
cause permanent damage to your hand-held computer.

Never pour cleaners directly on the hand-held computer.
Instead put the cleanser on a soft cloth and gently wipe the
case.

Case and Display

Norand Corporation recommends cleaning the exterior of
your hand-held computer using a soft cloth dampened with:

" MICRO-CLEAN II cleanser, made by Foresight In-

ternational, Inc. 4887 F Street, Omaha, NE
68127-0205 (telephone number 1-800-637-1344)

" Glass cleaners or isopropyl alcohol

Surface Connectors

If surface connectors become dirty or tarnished, clean them
with a cotton swab dipped in alcohol. It may also be
necessary to lightly burnish them with a pencil eraser.
Check the connectors on the docks or printers to ensure
they are clean.

6210 Hand-Held Computer User’s Guide 33--33

SSEECCTTIIOONN 33 " Routine Care and Maintenance

Keyboard

If necessary, use a dry toothbrush to dislodge accumulated
dust or grime around the keyboard keys. There are three
screws used to secure the keyboard to the case. Unscrew
those to remove the keyboard and do more cleaning if
necessary.

3

Removing The Keyboard

33--44 6210 Hand-Held Computer User’s Guide

1

2

1--3. Screws holding keyboard

Figure 3-2

Section 4

Troubleshooting

" " " " " " " " " " " " " " " " " " " " " " " " " " " "

Introduction

Should you encounter difficulties in routine operation,
printing, or communications, there are a few things you
may be able to do to correct the problem.

" Refer to your applications (software user) manual for

printing and telecommunication procedures.

" Ensure that electrical and mechanical connections are

secure and undamaged.

6210 Hand-Held Computer User’s Guide 44--11

SSEECCTTIIOONN 44 " Troubleshooting

LowBatteryRechargemainNiCdpack.

Troubleshooting Table

This Troubleshooting table lists conditions you might see
and offers some basic remedies:

Basic Troubleshooting

Condition Solution

Table 4-1

When The ON Key
Is Pressed The Dis­play Is Blank.

When The ON Key
Is Pressed Comput ­er Beeps One Time

When The ON Key
Is Pressed Comput ­er Beeps Two Times

Charge immediately! Data loss is imminent.
If the application is displayed when charge
is applied both the main and backup batter­ies were too low to run the computer but
the data has been maintained.

If your computer resets itself when charge
is applied and returns to the Advanced Utili­ties program, the data was lost. Reload the
application.

One beep means the main pack is very low
or has been removed. The data in your com­puter is being protected by the backup bat­tery. The backup battery will provide
protection for a maximum of 30 hours.
Charge your computer for a minimum of
two hours before using.

Two beeps means the backup battery is
very low. Charge your computer immediate­ly for at least 10 hours but it is better if you
do the complete 14 hour recharge.

If after charging for 14 hours, 2 beeps con­tinue then replace or recondition the back­up battery.

44--22 6210 Hand-Held Computer User’s Guide

Table 4-1 continued

Basic Troubleshooting

Condition Solution
When The ON Key

Is Pressed Comput ­er Beeps Three

Three beeps means that the main battery
pack is low. Charge for a minimum of two
hours before using.

Times

SSEECCTTIIOONN 44 " Troubleshooting

Batteries W on’t
Charge

This problem can occur if the battery pack
drops below a certain voltage, or if the reset
switch is pressed when the main battery
pack is very low. Do these two things:

* Replace with new charged battery pack.
* Reboot computer.

Printer Not Ready * Check to make sure there is power to

printer.

* Check cable connections.
* Check for paper jam.
* Check to make sure there is paper in pa-

per compartment.

Will Not Turn On
When The ON Key
Is Pressed

* Ensure that there is a main battery in.
* Ensure that the main battery is charged.
* Adjust contrast.

6210 Hand-Held Computer User’s Guide 44--33

SSEECCTTIIOONN 44 " Troubleshooting

Condition Solution
The Charger LED

Starts Blinking Red

Hand-Held
Computer will Not
Turn On When
Placed In A Dock

Hand-Held
Computer Shuts
Down During Use

Hand-Held
Computer Resets
When Y o u Replace
Or Check The Main
Battery

Table 4-1 continued

Basic Troubleshooting

*A determination can be made regarding
the problem as a result of the sequence of
red blinking. For example:

* There may be a bad connection between
the charger and the battery. Remove and
re-insert the battery pack.

* Y oucan remove the battery pack from the
charger and try charging it while in your
hand-held computer.

* It might be a defective battery pack.
Return battery pack to Norand Customer
Support Center.

If these solutions fail, call a Norand
Customer Support Center Specialist. Tell
them the things you have tried and they can
work with you to troubleshoot other
solutions.

* Ensure the dock is plugged in.
* Reseat hand-held computer into dock to

ensure proper connection.
* Adjust the contrast setting, it may be

turned Off.
* Y oumay have a very low battery.Try

recharging the main battery.

The backup battery may not be fully
charged, allow 10 hours to completely
recharge the backup battery.

44--44 6210 Hand-Held Computer User’s Guide

Table 4-1 continued

Basic Troubleshooting

Condition Solution
Hand-Held

Computer Goes To
Sleep Immediately
After It Has Been
Removed From The
Charger

* Ensure that the battery pack is installed
properly in the battery compartment.

* Ensure that none of the contacts in the
battery compartment are bent.

* Ensure that there is no foreign material
(dust, dirt, or plastic shavings, etc.) on the
battery pack or battery contacts.

* Press the ON key.If your computer beeps
one or three times, the battery still is low.
Recharge for at least 30 minutes or try
another battery pack.

Hand-Held
Computer Does Not
Suspend

* The unit will not turn off when it is
connected to a charging device.

* The unit may not turn off when it is
processing data or in radio communications.

This is OK if connected to a charger or
placed in a dock. If this is not the case, and
either of these conditions continues for a
long period of time, contact Norand support
personnel, as this will run down the
batteries.

Hand-Held
Computer Takes A
Long Time To Boot

Normal time is between 30-45 seconds. If it
takes longer than that, contact Norand
support personnel.

Up After A Reset

SSEECCTTIIOONN 44 " Troubleshooting

6210 Hand-Held Computer User’s Guide 44--55

SSEECCTTIIOONN 44 " Troubleshooting

Condition Solution
Hand-Held

Computer Does Not
Start Up

Hand-Held
Computer Displays
A Bad Tcom
Message

Table 4-1 continued

Basic Troubleshooting

* Ensure that the battery pack is installed
properly in the battery compartment.

* Ensure that the battery compartment is
operational (no bent contacts, no foreign
materials, etc.).

* Remove any PC cards and reset your
computer. If your computer beeps after the
reset but does nothing else, the flash may
be corrupted. Youwill need a Master-Mode
Boot card to reflash your computer.

* The unit may not be making full contact
with the dock. Try reseating the unit in the
dock.

* The dock may not be properly connected
to the host. Make sure there is a
connection. TCOM errors may happen
when telephone service is lost, or for
reasons not related to the physical
connection.

If these basic solutions do not solve your problem, there
could be a number of reasons. Additional things to do are:

" If you have available the Norand Error Codes Refer-

ence Guide (NPN: 979-000-001), check the Table of
Contents for the problem you are having.

" Refer to the software documentation written for your

application. This documentation contains trouble­shooting information.

" Contact the Customer Support Specialist at your No-

rand Customer Service Center. Customer Support
Center addresses and telephone numbers are printed
on a Product Service Information card. This document
is packed with all NORANDRproducts.

44--66 6210 Hand-Held Computer User’s Guide

SSEECCTTIIOONN 44 " Troubleshooting

" Call the Norand 24-hour Customer Response Hot-Line

at 1-800-221-9236.

When Your Hand-Held Computer
Beeps

Your hand-held computer signals you when immediate
attention is needed regarding the main and backup batter­ies. You will hear none, one, two or three beeps. Each set of
beeps has a different meaning and indicates a slightly dif­ferent level of urgency.

No Beep

If you press the ON key and there is no display and no
beeps, charge immediately because data loss is imminent.

" If the application is displayed when charge is applied

both the main and backup batteries are too low to run
your computer but the data has been maintained.

" If your computer resets when charge is applied and re-

turnstotheAdvancedUtilitiesprogram,thedataislost.
You will have to reload your application.

One Beep

The main battery pack is very low or has been removed
from your computer. The data is being protected by the
backup battery. The backup battery will provide protection
for a maximum of 30 hours. Charge the main pack for a
minimum of two hours before using.

Two Beeps

The backup battery is low. Charge your computer immedi­ately for a minimum of 10 hours, but it is best to do a com­plete 14 hour recharge. If after completely recharging you
continue to hear two beeps, then replace the backup bat­tery.

6210 Hand-Held Computer User’s Guide 44--77

SSEECCTTIIOONN 44 " Troubleshooting

Three Beep

The main battery pack is low. Charge the battery for a
minimum of two hours before using.

Additional Beeps

Additional beeps and duration are designed into your hand­held computer, however, the purpose of those are more sys­tem oriented. These are detailed in the

PEN*KEYR6200/6300 Hand-Held Computer Programmer’s
Reference Guide NPN: 977-054-003, in the Reference Sec-

tion under Audible Error Codes.

Diagnostic

Your hand-held computer performs a power on self test
whenever it is reset. It will alert you if it fails by beeping or
displaying information about the problem. Your hand-held
computer also contains some diagnostic data which may be
useful for your Customer Support Specialist in helping de­fine and debug a problem.

Repair Service

Be sure to carefully pack the unit and include a description
of the problem and the measures you took to correct it.

If possible, include any printout (if applicable) or write
down displayed error messages to illustrate the problem.

44--88 6210 Hand-Held Computer User’s Guide

Appendix A

Connector Pin-Outs

" " " " " " " " " " " " " " " " " " " " " " " " " " " "

15-Pin Female D-Sub Connector
(standard)

Pin Signal Function

1
2

3
4
5

6
7
8
9
10
11

12
13
14
15

RI
DTR

RTS
TXD
RXD

CTS
DSR
CHARGE_EXT
GND
DCD
Not Used

Not Used
Not Used
Not Used
SW_V+

RS-232 Ring Indicator
RS-232 Data Terminal Ready

RS-232 Request To Send
RS-232 Transmitted Data
RS-232 Received Data

RS-232 Clear To Send
RS-232 Data Set Ready
External Charge Voltage input
Ground, Signal

RS-232 Data Carrier Detect

Switched 5.0 volt peripheral power

6210 Hand-Held Computer User’s Guide A-1

12-Pin Surface Contact Connector
(standard)

Pin Signal Function

APPENDIX AConnector Pin-Outs

1
2
3
4

5
6

7
8

9
10
11
12

GND
TPON
485- & TPOP
TXD

RTS
DTR

DSR
CTS

RXD
485+ & TPIP
TPIN
CHARGE_DOCK

Ground (rightmost side)
Ethernet Output
RS-485 I/O and Ethernet Output
RS-232 Transmitted Data

RS-232 Request To Send
RS-232 Data Terminal Ready

RS-232 Data Set Ready
RS-232 Clear To Send

RS-232 Received Data
RS-485 I/O and Ethernet Input
Ethernet Input
Dock Charge Voltage (leftmost side)

A-2 6210 Hand-Held Computer User’s Guide

APPENDIX A Connector Pin-Outs

4-Pin RJ11 Connector (optional)

Pin Signal Function

1
2

3
4

Not used

TIP
RING

Not used

Modem TIP
Modem RING

6210 Hand-Held Computer User’s Guide A-3

APPENDIX AConnector Pin-Outs

A-4 6210 Hand-Held Computer User’s Guide

Appendix B

PEN*KEY

" " " " " " " " " " " " " " " " " " " " " " " " " " " "

The PEN*KEYRUtilities Program provides basic functions
required to prepare your Hand-Held Computers for use.

Utilities Program

Entry Point

PEN*KEY UTILITIES
PSROMOC Vx.xx

R

Screen Title

This screen appears after cold-booting the computer.

" Screen Title: (dark bar at the top) contains the

application name, such as “PEN*KEY UTILITIES”,
and the specific screen name, such as “MODEM
PARAMETERS.”

" Key Description: (dark bar at the bottom) contains

“action” keys. Movement keys, such as arrows, are not
shown.

COPYRIGHT 1994--1998
INTERMEC
TECHNOLOGIES
CORPORATION.
ALL RIGHTS RESERVED

[YES]CONTINUE

Key Description

Pop-Up Menus

Pop-Up menus appear after a menu option. Press the num­ber of an option you want to select; or press the Y or B

6210 Hand-Held Computer User’s Guide B-1

keys to scroll through the list and press the [YES] key to
enter. Select one option each time.

Press the [NO] key to exit a pop-up menu.

Drop-Down Lists

APPENDIX APEN*KEYRUtilities Program

CHANGEUNITID

UNIT ID 2233233
WORKGROUP
6200IPL

[F4]RESET FACTORY
[NO]QUIT

1. NETWORK. . .

2. MODEM/DIRECT

3. ACCESSORY CARD

4. HANDHELD

5. REMOTE OPS

6. INTERSERVER

Drop-down lists provide suboptions under a pop-up menu.
Press the number of a suboption, or press the Y or B keys
to scroll through the list and press the [YES] key to enter.
Select one suboption each time.

Press the [NO] key to exit a drop-down list.

B-2 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

Alphanumeric Fields

NETWORK PARAMETERS

SERVER NAME
I.U.N. INCORPORATED
SERVER IP ADDRESS

CLIENT IP ADDRESS
ROUTER
SUBNET MASK

[NO]QUIT

If your computer has a numeric keyboard, enter alphanu­meric data by pressing the A and " keys to scroll back and
forth through the set of alphanumeric characters. After a
character is selected, press the [YES] key to enter that
character. Press [YES] again to move to the next field.

123.123.123.123

123.123.123.123

0. 0. 0. 0

0. 0. 0. 0

If your computer has an alphanumeric keyboard, press the
characters, then press the [YES] key to move to the next
field.

Press [YES] to save the entries and exit the menu. Press
the [NO] key to exit without saving the entries.

6210 Hand-Held Computer User’s Guide B-3

Title Screen

When you reboot or reset your computer, the Title Screen
appears:

Press the [YES] key to continue.

APPENDIX BPEN*KEYRUtilities Program

PEN*KEY UTILITIES
PSROMOC Vx.xx

COPYRIGHT 1994--1998
INTERMEC
TECHNOLOGIES
CORPORATION.
ALL RIGHTS RESERVED

[YES]CONTINUE

B-4 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

Language Selection

"

NOTE: The PEN*KEY Utilities Program checks files for available language

options. If no language resource files exist, you do not see this
menu.

If your application requires non-English languages, the
Language Selection menu appears. English is the first op­tion, followed by up to nine additional options:

PEN*KEY UTILITIES
LANGUAGE SELECTION

1. ENGLISH

2.

3.

4.

5.

6.

7.

8.

9.

0.

[NO]QUIT

Press the number of a language, or press the Y or B keys
to scroll through the list, then press the [YES] key to enter.

Press the [NO] key to exit this menu.

6210 Hand-Held Computer User’s Guide B-5

APPENDIX BPEN*KEYRUtilities Program

Communications Menu

"

NOTE: The default is the NPCP RS-485 communication.

"

NOTE: If your computer does not support any of the features listed, the fol-

lowing pop-up menu appears. Press the [YES] key to continue:

COMMUNICATIONS
FEATURE
NOT SUPPORTED

[YES]CONTINUE

The Communications Menu appears after the Title Screen:

PEN*KEY UTILITIES
COMMUNICATIONS

1. BEGIN COMM SESSION

2. COMM SETTING

3. UNIT ID

4. NETWORK PARAMETERS

9. ADVANCED UTILITIES

B-6 6210 Hand-Held Computer User’s Guide

NRINET

SERVER NAME
CLIENT IP ADDRESS

0.0.0.0

ROUTER

0.0.0.0

SUBNET MASK

0.0.0.0

[NO]QUIT

APPENDIX B PEN*KEYRUtilities Program

Option 1 BEGIN COMM SESSION

If you select this option, the computer repeats communica­tions until successful or you press the [NO] key.

"

NOTE: If you press the [NO] key, this verification window appears:

ARE YOU SURE YOU
WANT TO STOP
COMMUNICATIONS
NOW?

[YES]STOP
[NO]RESUME

"

NOTE: This window may not appear immediately. For most communication

settings, a session cannot be interrupted once it has started, so the
[NO] key is not processed until the next session is attempted.

6210 Hand-Held Computer User’s Guide B-7

APPENDIX BPEN*KEYRUtilities Program

BEGIN COMM SESSION with NETWORK

If you select this option and Option 2. COMM SETTINGS
is set to NETWORK, this Communication Status menu ap­pears:

PEN*KEY UTILITIES
COMMUNICATIONS

COMM SETTINGS:

NRINET
SERVER NAME

CLIENT IP ADDRESS
ROUTER

SIGNING ON
STATUS: 20

[NO]STOP COMM

0.0.0.0

0.0.0.0

While SIGNING ON is onscreen, STATUS: may appear
with the status of the attempted connection. Refer to
Session Status on page B-12 for meaning.

Following a successful session, PEN*KEY Utilities executes
the downloaded application. If the necessary program files
are not found, this message window appears:

MISSING SYSTEM
FILES

[YES]CONTINUE

B-8 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

If the session is unsuccessful, LAST SESSION appears with
the failure status, such as “T803.”

PEN*KEY UTILITIES
COMMUNICATIONS

COMM SETTINGS:

NRINET
SERVER NAME

CLIENT IP ADDRESS
ROUTER

SIGNING ON
STATUS: 20

LAST SESSION T803
INVALID HOST NAME
OR IP ADDRESS

[NO]STOP COMM

0.0.0.0

0.0.0.0

6210 Hand-Held Computer User’s Guide B-9

APPENDIX BPEN*KEYRUtilities Program

BEGIN COMM SESSION with MODEM/DIRECT

If you select this option and Option 2. COMM SETTINGS
is set to MODEM/DIRECT, this Communication Status
menu appears:

PEN*KEY UTILITIES
COMMUNICATIONS

COMM SETTINGS:

MODEM/DIRECT
MODEM TYPE

NM2400/NM2400A
PROTOCOL BPS FMT
TTY 2400 8N1
AUTO ANSWER

CONFIGURING

LAST SESSION: T289
NO RESPONSE FROM
MODEM

NO

[NO]STOP COMM

"

NOTE: The computer may stay at the “CONFIGURING” screen for about 20

seconds if a modem is not detected.

If the session is unsuccessful, LAST SESSION appears with
the failure status, such as “T289.”

B-10 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

BEGIN COMM SESSION with ACCESSORY CARD

If you select this option and Option 2. COMM SETTINGS
is set to ACCESSORY CARD, the system attempts to
execute the application from a PC card. If the “MISSING
SYSTEM FILES” message appears, press the [YES] key to
continue.

BEGIN COMM SESSION with INTERSERVER

If you select this option and Option 2. COMM SETTINGS
is set to INTERSERVER, this Communication Status menu
appears:

Transfer:

Press the [NO] key to exit this screen.

6210 Hand-Held Computer User’s Guide B-11

APPENDIX BPEN*KEYRUtilities Program

Session Status

The first single character code (“T”) is the session status,
which applies to all COMM SETTINGS. There are five sta­tuses possible:

" G Good session
" T Unexpected end of transmission
" H Incorrect file header encountered
" F File error encountered
" L Telecommunications aborted before first file

header received

The three digit number (“289”) indicates the specific proto­col error. These error codes apply when COMM SETTINGS
is set to NPCP RS-485 or NPCP RS-232:

" 0 No error

1 MININET.EXE not installed
6 User aborted communications by pressing

[NO]

11 Invalid parameter specified in control file

"

NOTE: The following values indicate an error returned by MININET.EXE.

100 is added to the error returned by MININET.EXE to avoid conflict
with other defined errors.

101 Illegal buffer length
103 Invalid command
105 Command timed out
106 Message incomplete
108 Illegal local session number
109 No resource available
110 Session closed
111 Command canceled
113 Duplicate name in local name table
114 Name table is full
115 Name is deregistered, command complete
117 Local session table full
118 Session open rejected

B-12 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

119 Invalid name number
120 No answer
121 Name not found
122 Name in use on remote adapter
123 Name deleted
124 Session ended abnormally
125 Name conflict
126 Incompatible remote device
133 Network interface is busy
134 Too many commands outstanding
135 Invalid LAN adapter number
136 Command completed while cancel occurring
138 Command not valid to cancel
164--179 Unusual network condition
180--354 Adapter malfunction

These error codes apply when COMM SETTINGS is set to
MODEM/DIRECT and PROTOCOL is set to TTY:

0 No error
6 [NO] key pressed, aborting communications
11 Invalid parameter specified in control file
23 End of transmission
101 Line lost
102 Parity error
103 Character gap too long
104 Data loss
105 Excessive NAKs (negative acknowledgements)
106 Block count error
107 Block check error
108 Block framing error
109 Control character error
2xx Modem error

xx Hayes response code, or code defined by

program:

03 No carrier
04 Command not recognized
06 No dial tone
07 Dialed number is busy

6210 Hand-Held Computer User’s Guide B-13

APPENDIX BPEN*KEYRUtilities Program

08 No answer
86 Error sending command to

modem

87 Expected numeric response not

numeric

88 Invalid response format
89 No significant response from

modem

97 COM port disabled by system

due to low battery or removal of
PC card modem.

98 Unrecognized English response
99 Memory allocation error

"

NOTE: For response codes not listed above, if you purchased this modem

from the Norand Mobile Systems Division of Intermec Technologies
Corporation, contact our Customer Response Center at
1--800--221--9236.

If this modem is not from the Norand Mobile Systems Division, con­tact your modem supplier.

These error codes apply when COMM SETTINGS is set to
NOVELL NETWARE:

" 0 No error

6 User aborted communications by pressing

[NO] key.

100 Connection to host failed. Verify network

connection, verify that PENKEY login name
exists on host.

101 Could not access include file. Verify existence

of include file on host.

102 Could not allocate needed memory.

B-14 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

These error codes apply when COMM SETTINGS is set to
NRINET:

" 0 No error

6 User aborted communications by pressing

[NO] key.
800 PC TCP/IP kernel is missing.
801 Invalid client IP address. Make sure the entry

for CLIENT IP ADDRESS is correct, or make

sure the DHCP server is running.
802 Invalid Service or Service Type, or invalid port

number.
803 Invalid host name or IP Address. Make sure

the entry for SERVER NAME is correct, and

that the server is running.
804 Could not create socket. Check all cables and

network connections.
806 Block sent was incomplete or block received

was incomplete.

807 Client and server negotiation failed.
808 Server specified an unsupported block size.
809 Invalid buffer pointer.
810 All server connections are already in use. Try

again later.
811 Timeout while sending data. Connection to

remote machine dropped. Make sure the host

is still running, and check all cables and

network connections.
812 Timeout while receiving data. Connection to

remote machine dropped. Make sure the host

is still running, and check all cables and

network connections.

935 Operation would block.
939 Destination address required.
940 Message too long.
948 Address already in use.
950 Network is down.

6210 Hand-Held Computer User’s Guide B-15

APPENDIX BPEN*KEYRUtilities Program

951 Network is unreachable.
952 Network dropped connection or reset.
954 Connection reset by peer.
955 No buffer space available.
960 Connection timed out.
961 Connection refused.
962 Too many levels of symbolic links.
963 File name is too long.
964 Host is down.
965 Host is unreachable.
966 Directory not empty.

These error codes apply when COMM SETTINGS is set to
TFTP:

" 0 No error.

1 TCP/IP kernel is not loaded.
6 User aborted communications by pressing

[NO] key.
201 TFTP.EXE failed.
202 TFTP.EXE not found.
203 Unknown server.
204 Remote file name is invalid.
205 Local file name is invalid.
206 File not found on server.
207 Timeout.

B-16 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

Option 2 COMM SETTING

If you select this option, the Communications Settings drop­down list appears:

1. NETWORK. . .

2. MODEM/DIRECT

3. ACCESSORY CARD

4. HANDHELD

5. REMOTE OPS

6. INTERSERVER

Press the number of a communications settings, or press
the Y or B keys to scroll through the list, then press the
[YES] key to enter.

Suboption 1 NETWORK

If you select this suboption, a drop-down list appears with
various networks:

1. NETWORK. . .

1. NPCP RS485

2. NPCP RS232

3. NRINET

4. TFTP

5. NOVELL NETWARE

Press the number of a network or press the Y or B keys to
scroll through the list, then press the [YES] key to enter.
The computer returns to the Communications Menu with
the selected network assigned to Option 2. COMM
SETTING. See a sample menu on page B-6.

Press the [NO] key to exit this drop-down list. The comput­er takes you to the Communications Menu.

6210 Hand-Held Computer User’s Guide B-17

APPENDIX BPEN*KEYRUtilities Program

Suboption 2 MODEM/DIRECT

If you select this suboption, the computer returns to the
Communications Menu with the MODEM/DIRECT option
assigned to Option 2. COMM SETTING:

PEN*KEY UTILITIES
COMMUNICATIONS

1. BEGIN COMM SESSION

2. COMM SETTING

3. UNIT ID

4. MODEM PARAMETERS
MODEM TYPE

PROTOCOL BPS FMT
TTY 2400 8N1
AUTO ANSWER

5. PHONE NUMBER

MODEM/DIRECT

NM2400/NM2400A

NO

9...131369282

9. ADVANCED UTILITIES

B-18 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

Suboption 3 ACCESSORY CARD
Suboption 6 INTERSERVER

If you select either of these suboptions, the computer re­turns to the Communications Menu with ACCESSORY
CARD or INTERSERVER assigned to Option 2. COMM

SETTING.

PEN*KEY UTILITIES
COMMUNICATIONS

1. BEGIN COMM SESSION

2. COMM SETTING

ACCESSORY CARD

3. UNIT ID

9. ADVANCED UTILITIES

Suboption 4 HANDHELD
Suboption 5 REMOTE OPS

These suboptions are not supported at this time.

6210 Hand-Held Computer User’s Guide B-19

APPENDIX BPEN*KEYRUtilities Program

Option 3 UNIT ID

If you select this option, the Change Unit ID pop-up menu
appears:

CHANGEUNITID

UNIT ID 2233233
WORKGROUP
6200IPL

[F4]RESET FACTORY
[NO]QUIT

Enter up to eight characters to change the Unit ID. Use the
[¬SP] key to backspace and use the [CLR] to restore the
previous ID. Press the [YES] key to save the new ID and
return to the Communications Settings menu. Press the
[F4] key to reset the ID to factory default. Press [NO] to
exit this pop-up menu.

Option 4 NETWORK PARAMETERS

Network Parameters appears as Option 4 when Option 2.
COMM SETTINGS is set to one of these three NETWORK

options: NRINET, TFTP, or NOVELL NETWARE.

B-20 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

NETWORK PARAMETERS with NRINET or TFTP

If you select this option and Option 2. COMM SETTINGS
is set to NRINET or TFTP, this Network Parameters pop-up
menu appears:

NETWORK PARAMETERS

SERVER NAME
SERVER IP ADDRESS
CLIENT IP ADDRESS
ROUTER
SUBNET MASK

[NO]QUIT

If you have an alphanumeric keyboard, press the characters
to the host name, then press the [YES] key to save the
entry and move to the next field.

0. 0. 0. 0

0. 0. 0. 0

0. 0. 0. 0

0. 0. 0. 0

If you have a numeric keyboard, use the A and " keys to
scroll back and forth through the given set of alphanumeric
characters. After a character is selected, press the [YES]
key to enter that character. Press [YES] again to move to
the next field. Press the Y or B keys to move between
fields.

Press [YES] to save the entries and exit the Network Pa­rameters menu. Press the [NO] key to exit without saving
the entries.

6210 Hand-Held Computer User’s Guide B-21

APPENDIX BPEN*KEYRUtilities Program

NETWORK PARAMETERS with NOVELL NETWARE

If you select this option and Option 2. COMM SETTINGS
is set to NOVELL NETWARE, this frame type drop-down
list appears:

1. 802.2

2. ETHERNET II

3. 802.3 RAW

4. 802.2 W/ SNAP

Press the number of a frame type, or press the Y or B keys
to scroll through the list and press the [YES] key to enter.
Press the [NO] key to exit this drop-down list without
changing the frame type.

Option 4 MODEM PARAMETERS

Modem Parameters appears as Option 4 when Option 2.
COMM SETTINGS is set to MODEM/DIRECT.

If you select this option, the Modem Parameters pop-up
menu appears.

MODEM PARAMETERS

1. MODEM TYPE

2. PROTOCOL TTY

3. BPS RATE 2400

4. DATA FORMAT 8N1

5. AUTO ANSWER NO

Press the number of a modem parameters option, or press
the Y or B keys to scroll through the list, then press the
[YES] button to enter.

Suboption 1 MODEM TYPE

If you select this suboption, a drop-down list appears with
supported modem types. Press the Y or B keys to scroll
through the list, then press the [YES] button to enter.

B-22 6210 Hand-Held Computer User’s Guide

NM2400/NM2400A

[NO]DONE

APPENDIX B PEN*KEYRUtilities Program

" If you select drop-option OTHER EXTERNAL or

OTHER INTERNAL, the Modem Init String pop-up

menu appears:

MODEM INIT STRING

ATE0V0Q0&M0&S1&C1&
D2&R/QX0L1

[F2]TEST STRING
[YES]OK [NO]QUIT

a. Enter the initialization string of the modem you are

using. Refer to your modem’s reference manual for
information.

"

NOTE: Use A and " keys on numeric keyboards to scroll the alphanumeric

character set.

"

NOTE: If you leave this menu blank, a string is not saved.

b. Press the [YES] key to enter the string or press

[NO] to exit this pop-up menu.

6210 Hand-Held Computer User’s Guide B-23

"

NOTE: Testing the modem initialization string is optional.

" To test the modem string, do the following:

a. Press the [F2] key. The computer replies with

“PLEASE WAIT” and tests the string:

MODEM INIT STRING

ATE0V0Q0&M0&S1&C1&
D2&R/QX0L1

PLEASE WAIT . . .

[F2]TEST STRING
[YES]OK [NO]QUIT

Momentarily, the computer displays the modem’s
response:

MODEM INIT STRING

ATE0V0Q0&M0&S1&C1&
D2&R/QX0L1

RESULT: 97

[F2]TEST STRING
[YES]OK [NO]QUIT

APPENDIX BPEN*KEYRUtilities Program

"

NOTE: Zero indicates the modem was successfully configured. Any other

value indicates an error. See page B-13 for a list of modem errors.
If you purchased this modem from the Norand Mobile Systems Divi­sion, contact our Customer Response Center at 1--800--221--9236.

If this modem is not from the Norand Mobile Systems Division, con­tact your modem supplier.

b. Press the [YES] key to update the modem initial-

ization string. The computer returns to the Modem
Parameters pop-up menu with OTHER EXTERNAL
or OTHER INTERNAL assigned.

B-24 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

Suboption 2 PROTOCOL

If you select this suboption, a drop-down list of various pro­tocols appears:

1. TTY

2. YMODEM

Press the number of a protocol, or press the Y or B keys to
scroll through the list, then press the [YES] key to enter.
The computer returns to the Modem Parameters pop-up
menu with the selected protocol assigned.

Press the [NO] key to exit this drop-down list.

Suboption 3 BPS RATE

If you select this suboption, the BPS Rate drop-down list
appears with various bits per second (BPS) rates:

1. 1200

2. 2400

3. 4800

4. 9600

5. 19200

6. 38400

7. 57600

8. 115200

Press the number of a BPS rate, or press the Y or B keys
to scroll through the list, then press the [YES] key to enter.
The computer returns to the Modem Parameters pop-up
menu with the selected BPS rate assigned.

Press the [NO] key to exit this drop-down list.

6210 Hand-Held Computer User’s Guide B-25

APPENDIX BPEN*KEYRUtilities Program

Suboption 4 DATA FORMAT

If you select this suboption, the Data Format drop-down list
appears:

1. 8N1

2. 7E1

Press the number of a data format, or press the Y or B
keys to scroll through the list, then press the [YES] key to
enter. The computer returns to the Modem Parameters
pop-up menu with the selected data format assigned.

Press the [NO] key to exit this drop-down list.

Suboption 5 AUTO ANSWER

This suboption is not supported at this time.

Option 5 NETWORK INTERFACE

Network Interface appears as Option 5 when Option 2.
COMM SETTINGS is set to NRINET, TFTP, or NOVELL

NETWARE.
If you select this option, the Network Interface drop-down

list appears:

Press the number of a network interface, or press the Y or
B keys to scroll through the list, then press the [YES] key
to enter. The computer returns to the Communications
menu with the selected network interface assigned.

B-26 6210 Hand-Held Computer User’s Guide

1. ETHERNET

2. RS485

APPENDIX B PEN*KEYRUtilities Program

Option 5 PHONE NUMBER

Phone Number appears as Option 5 when Option 2. COMM
SETTINGS is set to MODEM/DIRECT.

If you select this option, the Phone Number pop-up menu
appears:

PHONE NUMBER

9...13193693282

[ . ]DIALING PAUSE
[YES]OK [NO]QUIT

Enter up to 16 characters. Use the [¬SP] key to back­space; use the [CLR] to reset to the previous phone num­ber, and press [.] to insert a dialing pause command (“,”).

Press the [YES] key to save the new phone number and re­turn to the Communications Settings menu.

Press the [NO] key to exit this pop-up menu.

6210 Hand-Held Computer User’s Guide B-27

APPENDIX BPEN*KEYRUtilities Program

Option 9 ADVANCED UTILITIES

If you select this option, the Advanced Utilities menu ap­pears:

PEN*KEY UTILITIES
ADVANCED UTILITIES

1. SET DATE/TIME

2. BATTERY STATUS

3. FORMAT RAM DRIVE

4. FORMAT RAM CARD

5. SET BOOT DRIVE

Press the number of an advanced utility option, or press the
Y or B keys to scroll through the list, then press the [YES]
key to enter.

"

NOTE: Suboption 4 FORMAT RAM CARD appears only if the FOR-

MAT.COM program is in the PATH. The 6200 512 KB flash does not
contain FORMAT.COM.

B-28 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

Suboption 1 SET DATE/TIME

If you select this suboption, the Set Date/Time pop-up menu
appears:

SET DATE/TIME

DATE: 01/20/80
TIME: 23:12:04

[NO]QUIT

Enter numbers for the month, day, year (1980--2079), hour,
minute, and second (up to 23:59:59). Press the [YES] key
after each entry. An incorrect entry causes the computer to
default to the initial number. Press the [NO] key to exit
this pop-up menu.

Suboption 2 BATTERY STATUS

Use this suboption to check battery status, and for 6210
Computers, to condition these batteries. The Battery Sta­tus screen appears when you select this suboption:

PEN*KEY UTILITIES
BATTERY STATUS

MAIN PACK CHARGING
VOLTAGE 7.37
LAST COND 10/10/96
CAPACITY 23:59

BACKUP
VOLTAGE 2.94
LAST COND 10/10/96
CAPACITY 23:59

CHARGER 16.22

[F2]CONDITION BATT

6210 Hand-Held Computer User’s Guide B-29

[NO]QUIT

APPENDIX BPEN*KEYRUtilities Program

" MAIN PACK: Status of the main battery pack:

" “OK” Battery operating properly.
" “LOW” Power running low, needs

recharging.

" “CRITICAL” Power dangerously low,

recharge soon or lose all data.

" “CHARGING” Main battery pack recharging.
" “MISSING” Main battery pack not loaded

or detected.

" VOLTAGE: Amount of operational battery

voltage.

" LAST COND: Date when battery was last

conditioned. “??/??/??” if unknown.

" CAPACITY: Estimated time battery is

operational after complete charge.

“??:??” if unknown.

" CHARGER: Amount of voltage supplied by

external charge source.

To start a conditioning cycle for the 6210 Computer main
battery pack or backup battery, press [F2] to access this
list:

1. MAIN PACK

2. BACKUP

[NO]QUIT

"

NOTE: Batteries can be conditioned only on 6210 Computers. The 6200

Computer cannot condition batteries.

B-30 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

Select option 1. MAIN PACK to condition the main battery
pack; or select option 2. BACKUP to condition the backup
battery. The Battery Conditioning screen appears with the
status of the battery selected:

PEN*KEY UTILITIES
BATTERY CONDITIONING

MAIN PACK
VOLTAGE 9.99
DISCHARGING 23:59
NO ERRORS

" DISCHARGING: The displayed time is the elapsed

time in the current conditioning state, not the total
conditioning time. Elapsed time is tracked only until
conditioning is complete or has failed. The following
conditioning states may be displayed:

" “INITIALIZING” System is initializing
" “DISCHARGING” Battery is discharging
" “CHARGING” Battery is charging
" “COMPLETE” Battery conditioning

complete

" “FAILED” Battery conditioning failed

6210 Hand-Held Computer User’s Guide B-31

APPENDIX BPEN*KEYRUtilities Program

" NO ERRORS The status of the battery conditioning

cycle. If the battery conditioning fails, one of the fol­lowing messages appears:

" “OLD POWER SUPPLY

NOT SUPPORTED”

" “CANNOT CONDITION

BOTH MAIN AND BKUP”

" “CHARGE LOST DURING

CONDITION CYCLE”

" “CHARGE NOT ENABLED”
" “TEMPERATURE TOO

HOT OR COLD”

" “POWER FAILURE”
" “SYSTEM SUSPENDED”
" “NO BATTERY”
" “INIT FAILED

NOT SUPPORTED”

" “ERROR #NNN”

Unknown error code nnn occurred.

"

NOTE: [YES] CONTINUE does not appear until the conditioning cycle is

complete.

Menu Option 1 MAIN PACK

"

NOTE: The main battery pack conditioning cycle takes up to 12 hours to

complete.

A condition cycle cannot be stopped by any means except
when the charge is removed or when there is a power fail­ure.

B-32 6210 Hand-Held Computer User’s Guide

APPENDIX B PEN*KEYRUtilities Program

Menu Option 2 BACKUP

"

NOTE: The backup battery conditioning cycle takes up to 22.5 hours to com-

plete when the backup battery is fully charged at the beginning of the
cycle.

Backup battery conditioning is only available on 62XX Sys­tems with the new power supply.

A condition cycle cannot be stopped by any means except
removing the charge, when there is a power failure, or in
extreme temperatures. Conditioning is not allowed and is
stopped when area temperatures fall below 0°C (32°F) or
rise above 40°C (104°F).

Considerations

As battery conditioning removes charge from the batteries,
take care to keep the computer on charge once you start a
conditioning cycle or if a condition cycle stops due to error.
If the computer is removed from charge during a condition
cycle, the computer may suffer data loss or reset itself de­pending on the battery condition. Also, as the state of the
batteries is unknown, improper functioning of the backup
battery system may occur and result in improper computer
behavior and data loss if the computer is used for data pro­cessing purposes before the batteries can be fully recharged.
Due to the risk involved in conditioning, remove important
data from the computer before you start a condition cycle.
If anything goes wrong, this data can be restored.

If errors are reported during the condition cycle, the condi­tion cycle terminates. If this occurs, the battery being
conditioned should charge completely or replaced with a
charged battery before you use it. It takes two hours for the
main battery to charge and 12.5 hours for the backup bat­tery to charge. To reduce chances of condition cycle errors,
keep the computer on charge until the cycle is complete and
only cycle the batteries in temperatures below 30°C (86°F).

6210 Hand-Held Computer User’s Guide B-33

Suboption 3 FORMAT RAM DRIVE

If you select this suboption, the Format RAM Drive pop-up
menu appears:

FORMAT RAM DRIVE

0MB 0KB

[YES]OK [NO]QUIT

Enter the total MB and KB for the RAM drive.

"

NOTE: A zero in both fields deletes the RAM drive.

Press the [YES] key after each entry. A pop-up verification
appears:

FORMAT RAM DRIVE

APPENDIX BPEN*KEYRUtilities Program

ALL DATA ON
EXISTING RAM DRIVE
WILL BE DESTROYED!

OK TO CONTINUE?

Press the [YES] key to continue. Press the [NO] key to exit
the menu.

B-34 6210 Hand-Held Computer User’s Guide

[YES]OK [NO]QUIT

APPENDIX B PEN*KEYRUtilities Program

Suboption 4 FORMAT RAM CARD

"

NOTE: This suboption appears only if the FORMAT.COM program is in the

PATH. The 512KB flash does not include FORMAT.COM.

If you select this suboption, the Format RAM Card pop-up
menu appears:

FORMAT RAM CARD

1. A:

2. B:

5. E:

6. F:

[YES]OK [NO]QUIT

"

NOTE: If the computer was booted from a RAM card drive, that drive is not

displayed in the menu.

Press the number of the RAM card drive, or press the Y or
B keys to scroll through the list, then press the [YES] key

to enter. A pop-up verification window appears:

FORMAT RAM CARD

ALL DATA ON
RAM CARD
WILL BE DESTROYED!

OK TO CONTINUE?

[YES]OK [NO]QUIT

Press the [YES] key to continue. Press the [NO] key to exit
the menu.

6210 Hand-Held Computer User’s Guide B-35

Suboption 5 SET BOOT DRIVE

If you select this suboption, the Set Boot Drive pop-up
menu appears:

SET BOOT DRIVE

1. A:

2. B:

3. C:

4. D:

5. E:

6. F:

[NO]QUIT

"

NOTE: The current default drive is highlighted in this menu.

Press the number of a boot drive, or press the Y or B keys
to scroll through the list, then press the [YES] key to enter.
The computer returns to the Advanced Utilities menu.

APPENDIX BPEN*KEYRUtilities Program

Press the [NO] key to exit this pop-up menu.

B-36 6210 Hand-Held Computer User’s Guide

INDEX

A

Adjusting backlight brightness,

2-8

Adjusting contrast of the dis-

play, 1-13

Adjusting the display screen

contrast, 2-8
Alpha keys, 1-11
Alphabetic keys, 1-11

B

Backlight, 1-13
Backspace key, 1-11
Backup battery, 1-14

conditioning, 6210, 4-33
installing, 2-3
replaceable alkaline, 1-14

Batteries, 1-13

backup, 1-13, 1-14

alkaline, 1-14

installing, 2-3

main, 1-13

care, 3-1

cycles, 1-13

installing, 2-4

low battery indication, 3-1

nickel-cadmium (NiCd),

1-13

Battery

backup, conditioning, 6210,

B-33

main, conditioning, 6210,

B-32

status, utilities menu, B-29

Beeps, 4-7

additional, 4-8
none, 4-7
one, 4-7
three, 4-8
two, 4-7

Boot drive statement, 2-11

C

Charging backup battery,2-8
Charging main battery,2-8
Cleaning

case, 3-3
contact surfaces, 3-3
display, 3-3
hand-held computer, 3-3

keyboard, 3-3
Cleaning contact surfaces, 3-3
Cleaning keyboard, 3-4
Clear key, 1-10
Conditioning, batteries, 4-30

backup, 4-33

main pack, 4-32
Connectors, A-1

12-pin surface contact field,

A-2
15-pin female D-sub, A-1
4-pin RJ-11 connector, A-3

Contrast adjustment, 1-13

D

Diagnostic EEPROM, 1-15, 4-8

See also troubleshooting

Display options

touch screen, 1-12
without touch screen, 1-12

Downloading programs, 2-13

E

Enter key, 1-10
Exit key, 1-11

H

Hand strap replacement, 3-2
Hand-held computer cleaning,

3-3

I

Installing memory cards, 2-9
Installing PC memory cards, 2-9

K

Key descriptions

alphabetic, 1-11
backspace, 1-11
clear, 1-10
exit key, 1-11
minus, 1-11
no, 1-10
numeric, 1-11
on key, 1-10
page down, 1-11
page up, 1-11
period, 1-10
shift, 1-12
window scrolling arrows, 1-12
yellow shift, 1-12

yes, 1-10
Keyboard descriptions, 1-10
Keyboard features

30-key keypad, 1-7

56-key keypad, 1-7
Keypad options

30-key keypad, 1-7

56-key keypad, 1-7

L

Loading programs, 2-11

M

Main battery compartment door,

2-4

Main battery pack installation,

2-4

Memory card

installing, 2-9

removing, 2-11

types

type II, 1-15
type III, 1-15

6210 Hand-Held Computer User’s Guide Index-1

INDEX

Memory types

CMOS RAM, 1-14
flash ROM, 1-14
main, 1-14

Minus key, 1-11

N

NO key, 1-10
Number keys, 1-11
Numeric keys, 1-11

O

ON key, 1-10

P

Page down, 1-11
Page up, 1-11
PC memory card

installing, 2-9
removing, 2-11

PC memory cards, 1-14

types

type II, 1-15
type III, 1-15

Period key, 1-10

R

Removing memory cards, 2-11
Removing PC memory cards,

2-11

Repair service, 4-8

Replaceable alkaline backup,

1-14
Replacing hand strap, 3-2
Reset switch location, 1-16
Resume operation, 1-10

S

Shift key, 1-12
Shift keys, yellow, 1-12
Specifications, 1-17
Suspend operation, 1-10

T

Touch screen display, 1-12
Troubleshooting. See diagnostic

EEPROM
Troubleshooting table, 4-2
Turning on the backlight, 2-8
Type II card slot, drive b, 2-11

U

Unpacking and inspecting, 1-2
Utilities program, B-1

communications menu, B-6
communications menu op-

tions

ADVANCED UTILITIES,

B-28

BEGIN COMM SESSION,

B-7
COMM SETTING, B-17
MODEM PARAMETERS,

B-22

NETWORK INTERFACE,

B-26
PHONE NUMBER, B-27
UNIT ID, B-20

communications menu subop-

tions
ACCESSORY CARD, B-19
AUTO ANSWER, B-26
BATTERY STATUS, B-29
BPS RATE, B-25
DATA FORMAT, B-26
FORMAT RAM CARD,

B-35

FORMAT RAM DRIVE,

B-34
HANDHELD, B-19
INTERSERVER, B-19
MODEM TYPES, B-22
MODEM/DIRECT, B-18
NETWORK, B-17
OTHER EXTERNAL, B-23
OTHER INTERNAL, B-23
PROTOCOL, B-25
REMOTE OPS, B-19
SET BOOT DRIVE, B-36
SET DATE/TIME, B-29

language selection, B-5
network parameters

with NOVELL NETWARE,

B-22
with NRINET or TFTP,

B-21

title screen, B-4

W

Window scrolling arrows, 1-12

Y

YES key, 1-10

Index-2 6210 Hand-Held Computer User’s Guide