6200 and 6210 Hand-Held Computers
TROUBLESHOOTING
GUIDE
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P/N: 961-054-006
Revision A
January 1997
" NOTICE
The information contained herein is proprietary and is provided solely for the
purpose of allowing customers to operate and service Intermec manufactured
equipment and is not to be released, reproduced, or used for any other purpose
without written permission of Intermec.
Disclaimer of Warranties. The sample source code included in this document is
presented for reference only. The code does not necessarily represent complete,
tested programs. The code is provided “ASISWITHALLFAULTS.” ALL
WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
We welcome your comments concerning this publication. Although every effort has
been made to keep it free of errors, some may occur. When reporting a specific
problem, please describe it briefly and include the book title and part number, as
well as the paragraph or figure number and the page number.
Send your comments to:
Intermec Technologies Corporation
Publications Department
550 Second Street SE
Cedar Rapids, IA 52401
ANTARES, INTERMEC, NORAND, NOR*WARE, PEN*KEY, TRAKKER, and
TRAKKER ANTARES are registered trademarks of Intermec Technologies
Corporation.
1997 Intermec Technologies Corporation. All rights reserved.
This publication printed on recycled paper.
Acknowledgments
Hayes is a registered trademark of Hayes Microcomputer Products Inc.
Microsoft, MS, and MS -DOS, and Windows, are registered trademarks and Visual
Basic for Windows, and Windows for Pen are trademarks of M icrosoft Corporation.
FCC Computer Compliance
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NOTICE
This equipment meets Class B digital device limits per Part 15 of FCC Rules.
These limits protect against interference in a residential area. It emits, uses, and
can radiate radio frequency energy. If you do not install and use the equipment
according to its instructions, it may interfere with radio signals. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio o r television reception,
which can be determined by turning our equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the radio or television receiving antenna.
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Increase the separation between the computer equipment and receiver.
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Connect the equipment into an outlet on a circuit different from that to
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which the radio or television receiver is connected.
Consult the dealer or an experienced radio or television technician for
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help.
Canadian Computer Compliance
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Reglèment
sur le material boilleur du Canada.
Telephone Installation Warning Notices
The following notices apply to equipment that may be connected to telephone lines
or systems. For your personal safety, and to protect this equipment from potential
electrical or physical damage, do NOT connect equipment to telephone lines or
data communication equipment unless the following warnings have been read,
understood, and complied with.
Never install telephone wiring during a lightning storm.
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Never install telephone jacks in wet locations unless the jack is
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specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the
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telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
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Avoid using a telephone (other than cordless type) during an electrical
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storm. There may be a remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
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Installation du téléphone : avertissements
Les avertissements qui suivent s’appliquent à tout équipement qui peut être
branché aux lignes ou systèmes téléphoniques. Pour votre sécurité personnelle et
pour protéger l’équipement de tout dommage électrique ou physique potentiel, NE
PAS brancher un o rdinateur tablette électronique ou ses périphériques aux lignes
téléphoniques ou équipements avant que les avertissements suivants aient été lus,
compris et observés :
Ne jamais installer de câblage téléphonique pendant un orage électrique.
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Ne jamais installer de prise téléphonique dans un endroit humide à
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moins que la prise ait été spécifiquement conçue pour être utilisée dans
les endroits humides.
Ne jamais toucher les fils de téléphone ou de l’équipement terminal non
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isolés à moins que la ligne téléphonique n’ait été débranchée de
l’interface réseau.
User de prudence lors de l’installation ou de la modification de lignes
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téléphoniques.
Éviter d’utiliser un téléphone (autre qu’un appareil téléphonique sans
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fil) pendant un orage électrique. Il pourrait y avoir un faible risque
d’électrocution par la foudre.
Ne pas utiliser le téléphone afin de signaler une fuite de gaz à proximité
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de la fuite.
CONTENTS
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SECTION 1
Introduction 1-1...............................................
About this Guide 1-1............................................
Audience 1-1..............................................
Organization 1-1............................................
Related Documents 1-2..........................................
6200 and 6210 Differences 1-2....................................
Appearance 1-2............................................
Charging 1-3...............................................
Accessory Modifications 1-4......................................
4960 Multidock 1-4.........................................
Backup Battery 1-4.........................................
Endcap 1-4................................................
Keyboard 1-5..............................................
Reset Switch 1-5...........................................
RJ-11 Phone Jack (Optional) 1-5...............................
PC Card Slots 1-6...........................................
SECTION 2
Battery Tips 2-1...............................................
Low Battery Conditions 2-1.......................................
Battery Status Indicators 2-1......................................
Self-Discharge 2-4..............................................
TemperatureExtremes 2-4........................................
Computer Beeps 2-4.............................................
6200 and 6210 Hand-Held Computers TroubleshootingGuide i
CONTENTS
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Battery Conditioning 2-5.........................................
Conditioning Cycle 2-5......................................
Information Logging 2-7.....................................
Main Battery Conditioning 2-8................................
Backup Battery Conditioning 2-8..............................
Considerations 2-9..........................................
TechnicalSupport 2-10...........................................
SECTION 3
Flash 3-1.....................................................
Beeping Sounds 3-1.............................................
Overriding Default Boot Drive 3-1.................................
6200 Computer Locks Up 3-2.....................................
Reset the Computer 3-3......................................
Master-Mode Boot 3-4.......................................
Return to Operations 3-4.....................................
6210 Computer Locks Up 3-5.....................................
Reset the Computer 3-5......................................
Master-Mode Boot 3-6.......................................
Return to Operations 3-6.....................................
SECTION 4
Troubleshooting 4-1............................................
Troubleshooting Tips 4-1.........................................
Clearing Out RAM Drive 4-9.....................................
Master Mode Booting Computer 4-9................................
Checking Flash Version 4-10.......................................
Booting to NORAND
Utilities Menu 4-10...........................
Contrast and Backlight Adjustments 4-11.............................
Adjust Contrast 4-11.........................................
Adjust Backlight 4-11........................................
Turn Backlight On or Off 4-11..................................
ii 6200 and 6210 Hand-Held Computers TroubleshootingGuide
CONTENTS
FIGURES
Figure 1-1 Computers 1-2........................................
Figure 1-2 6200 PC Card Slots 1-6.................................
Figure 2-1 Battery Status Indicators 2-3.............................
Figure 3-1 Ballpoint Pen in 6200 Reset Switch 3-3.....................
Figure 3-2 Paper Clip in 6210 Reset Switch 3-5.......................
Figure 4-1 Contrast and Backlight Adjustment Icons 4-11................
TABLES
Table4-1 Troubleshooting 4-1.....................................
INDEX
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6200 and 6210 Hand-Held Computers TroubleshootingGuide iii
CONTENTS
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iv 6200 and 6210 Hand-Held Computers TroubleshootingGuide
Section 1
Introduction
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About this Guide
This troubleshooting guide is written for both the NORAND6200 and
6210 Hand-Held Computers.
Audience
The intended audience is the administrator or persons acting in that capacity.
Organization
This guide is divided into these sections:
Section 1, Introduction
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Tells how this guide is organized, contains a summary of each section, lists major differences between the 6200 Computer and the 6210
Computer, and details some accessory modifications.
Section 2, Battery Tips
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Information to help keep the batteries at maximum efficiency.
Section 3, Flash
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Describes what to do when working with flash.
Section 4, Troubleshooting
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Lists possible problems, causes, and solutions. Describes how to
clear out the computer’sRAM drive, Master-Mode Boot the computer, check the computer’s Flash version, and adjust contrast and backlight settings.
6200 and 6210 Hand-Held Computers TroubleshootingGuide 1-1
SECTION 1 " Introduction
Related Documents
The 6200 Computer and the 6210 Computer each has a user guide available.
Contact the Norand Supply Sales for copies:
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6200 Hand-Held Computer User’sGuide
NPN: 961-028-075
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PEN*KEYModel 6210 Hand-Held Computer User’sGuide
NPN: 961-028-090
6200 and 6210 Differences
The 6200 Computer and the 6210 Computer have similar functionality, with
the 6210 Computer with added reliability,temperature extremes resistance,
and IR and Ethernet capabilities. If integrating both computers into the
same system, note the following differences:
Appearance
The 6200 Computer has rubber molded onto its back, while the 6210 Computer has a metal back plate.
6200 Computer
Figure 1-1
Computers
1-2 6200 and 6210 Hand-Held Computers TroubleshootingGuide
Metal back plateRubber molding
6210 Computer
SECTION 1 " Introduction
Charging
The 6210 Computer requires more power from the charging source than the
6200 Computer. A good rule of thumb to remember is:
One 6210 Computer is equal to. . .
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Two 6200 Computers and is equal to. . .
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Four 4000 Series Computers when used in the 4960 Multidock.
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Each power source in the NORAND Local Area Network (LAN) environment can power any one of the following:
One 4960 Multidock loaded with six 6210 Computers
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Two 4960 Multidocks loaded with twelve 6200 Computers
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Four 4960 Multidocks loaded with 24 4000 Series Computers
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A NORANDLAN power source is defined as any of the following:
4970, 4970P, 4970I, or 4970PI LAN1 OUT port
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4980, 4980P, 4980I, or 4980PI LAN1 port
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4985 LAN1 port (charges two 4960 Multidocks when used with the
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4000 Series Computers)
4A Charger (replaces NC4000, also used with 6300 Multidock)
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8A Charger with two output ports (dual-power source)
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To use the 4A or 8A chargers in place of a 4970 APU, two special “Y”
cables are available from Norand.
6200 and 6210 Hand-Held Computers TroubleshootingGuide 1-3
SECTION 1 " Introduction
Accessory Modifications
4960 Multidock
Some 4960 Multidocks were changed to p rovide a better fit for the 6200
Computer. These multidocks have a bar created to sit across the top of the
multidock to force the 6200 Computer to lean forward.
Remove the bar if the 4960 Multidock is to work with the 6210 Computer.
No special tools are required.
Backup Battery
The backup battery, in both the 6200 and 6210 Computers, has no
ON/OFF switch. Keep the computer on charge. If the computer is in storage for several days, remove or disconnect the backup battery before storing
the computer. A good backup battery keeps the computer memory active
for about a day when the main battery pack is not installed. With proper
precautions,this battery is replaceable.
The 6200 Computer uses a 9-volt alkaline backup battery. Change this battery every 90 days, as a precaution.
The 6210 Computer uses a rechargeable NiCd backup battery. No special
care is required. Computers, with Flash version 1.60 or greater, can and
should condition this backup battery every six months.
Endcap
Most 6210 Computers come with a standard endcap accommodating the
reset switch, the RS-232 D-sub connector, and the optional RJ-11 jack. Use
a Phillips screwdriver to change any of these pieces.
1-4 6200 and 6210 Hand-Held Computers TroubleshootingGuide
SECTION 1 " Introduction
Keyboard
The 30- and 56-key keyboards are the same for both computers, held in
place by three screws. The current standard overlays are black, with a Norand part number printed on the bottom. Keys are snapped into the plastic.
There are no electronics in this assembly. The rubber pad under the keyboard assembly is not movable; it acts as a seal to protect the circuits beneath.
Reset Switch
The 6200 Computer reset switch is a white button on the circuit board in the
PC card compartment area. Use a ballpoint pen or your finger to press this
switch.
The 6210 Computer reset switch is adjacent to the RS-232 D-Sub connector
support at the top of the computer. Use a properly bent standard paper clip
to press this switch.
RJ-11Phone Jack (Optional)
In the 6200 Computer,the RJ-11 phone jack is part of the top cover. If the
RJ-11 connector or the cable that goes between the RJ-11 and the PC Card
need replacing, send the computer to the Service Center.
In the 6210 Computer,the RJ-11 phone jack is next to the 15-pin D-Sub
connector assembly on the endcap. Access the other side of the RJ-11
phone jack through the back panel of the 6210 Computer. The PC Modem
Card and RJ-11phone jack connecting cable can be changed.
6200 and 6210 Hand-Held Computers TroubleshootingGuide 1-5
SECTION 1 " Introduction
PC Card Slots
(Also known as PCMCIA card slots). In both the 6200 and 6210 Computers, drive A: is the slot closest to the LCD screen.
Use firm pressure to seat the PC card -- do not use force. With the connector-end going in first, slide the PC card into the PC card slot. If any resistance is felt, remove the PC card, flip it over, and try again.
Access the 6210 Computer PC Card slots through the computer’sback panel. There are no eject buttons in the 6210 Computer.
Access the 6200 Computer PC Card slots through the top of the computer.
Drives A: and B: each has an eject button, which pop up when the PC card
is seated correctly.
1
5
4
3
1. Lower PC Card (drive A) type II or type III
2. Right memory card eject button for drive A (not shown)
3. Top of computer
4. Left memory card eject button for drive B
5. Upper PC Card (drive B) type II
Figure 1-2
6200 PC Card Slots
1-6 6200 and 6210 Hand-Held Computers TroubleshootingGuide
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