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600-1053-4 Concord 4 Cellular Module
Part Number
Description
600-1053-4-ZX-AT
Concord Cellular Module, Alarm.com
HSPA 3G GSM with Z-wave, AT&T
600-1053-4-ZX-RG
Concord Cellular Module, Alarm.com
HSPA 3G GSM with Z-wave, Rogers
(Canada use only)
600-1053-4-ZX-TM
Concord Cellular Module, Alarm.com
HSPA 3G GSM with Z-wave, T-Mobile
600-1053-4-ZX-VZ
Concord Cellular Module, Alarm.com
HSPA 3G CDMA with Z-wave, Verizon
Component
Function
PWR LED
Indicates module power status.
BUS LED
Indicates data bus activity between the
panel and module.
AUTO LED
Indicates module/data transceiver
communication.
Status LEDs
Indicates communication status with cellular
network.
Wiring terminals
Provides panel and zone wiring connections.
Antenna connector
Antenna connection for snap-in MMCX
antenna.
Cellular status LEDs
Indicates communication with the cellular
network, report errors, and signal strength.
Serial number
A 15-digit number. Only the last 10 digits
(after the dash “-“) are used for account
activation.
Installation Sheet
Table 1: Components
Description
The cellular module interfaces with the Concord panel data bus
and is powered by the panel battery or an auxiliary 12 VDC
power supply. The module can be used on Concord 4.0 and
higher. Status LEDs indicate bus and cellular network
communications. A supervised zone input allows you to
connect a hard-wired contact.
Figure 1 below shows the location of the main module
components and Table 1 below describes the component
functions.
Figure 1: Components
Use the following tips to ensure success with the Alarm.com
Concord cellular module:
• Make sure you create the customer account on the
Alarm.com dealer website at least 24 hours before
installation.
• Make sure you turn off the Access Code Lock feature.
Note: This feature must be off for the system to
communicate with Alarm.com
• Use the LEDs on the module to check the signal strength
before you permanently mount the module.
• Power the module off the battery, not off the panel.
• Do a manual phone test to initiate communication (see
“Power up” on page 4).
Account creation
Before installing the Alarm.com cellular module in a Concord
system, a new customer account needs to be created with
Alarm.com. We recommend creating the account at least 24
P/N 466-xxxx4429 • REV B • 08Jul13 1
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hours in advance of installation to ensure that the radio is
Gauge
Maximum wire length to panel
22 gauge
40 ft. (12.2 m)
18 gauge
90 ft. (27.4 m)
activated prior to installation.
To activate an account go to www.alarm.com/dealer and login.
Under the “Customers” heading at the top left of the page click
on “Create New Customer”. You will need the following
customer information to create the account:
• Customer Name
• Customer Address
• Customer Phone Number
• Customer E-mail
• Preferred login name for the customer
• Alarm.com Module Serial Number
At the end of the account creation process you will be able to
print a Welcome Letter for the customer that has their login
information and temporary password for the Alarm.com
website.
Installation
Before you install the system, the module must be activated.
The account creation process automatically activates the
module within 24 hours.
• Check the signal strength before choosing a location. Do a
walking signal strength test by powering the module off the
battery directly (connect the GND and +12V terminals).
After 2 minutes, cellular status LED 4 will flash between
one and five times, equivalent to the number of bars on a
cell phone. We recommend a signal level of two or higher.
• Do not the mount the module inside the panel’s metal
enclosure or within 6 ft. (1.8 m) of panel.
• Avoid mounting the module in areas with excessive metal
or electrical wiring, such as furnace or utility rooms.
• Locate the module near an outside wall, preferably on an
upper level.
• For homes or businesses located in canyons or with hills
nearby, it is necessary to place the antenna higher in the
building.
Caution: You must be free of static electricity before handling
electronic components. Touch a grounded metal surface
before touching the circuit board.
To mount the module:
The module draws a maximum of 65 mA (continuous) from the
panel in power save mode, and 100 mA (continuous) from the
panel in idle and connected modes. Do not exceed the panel
total output power when using panel power for bus devices and
hardwired sensors (refer to the panel documentation).
Use four-conductor, 22 or 18 gauge stranded wire to connect
the module to the panel. Table 2 below shows the maximum
wire length for each gauge.
Table 2: Maximum wire length
You will need the following tools and supplies to install the
module:
• Small blade and Phillips screwdrivers
• Drill and bits for screws and/or anchors
• Wire cutter/stripper
• Four-conductor, 22-gauge or larger stranded wire
• #6 panhead screws (4 included)
• Wall anchors (four included)
• 2-Kohm EOL resistor (included)
Use the following guidelines to choose a location for the
module:
1. Press down on the top of the enclosure cover, remove it,
and set it aside.
2. Snap the antenna onto the antenna connector (see
Figure 1 on page 1). To connect the antenna, place one of
your thumbs or fingers behind the antenna connector.
With your other hand, press the end of the micro miniature
coaxial connector (MMCX) into the antenna connector
until you hear a slight click.
3. Place the backplate on the wall at the desired mounting
location, check for level, and mark the three mounting
holes and the wire access area (see Figure 1 on page 1).
4. To avoid placing unnecessary strain on the antenna
connector, which can damage the module, use either of
the following orientations shown in Figure 2.
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Figure 2: Antenna Routing
Backplate
Cover
Magnet
Magnet clip
Reed switch
2.0 kohm EOL resistor
Loop antenna and feed -ORback through top of module
Feed antenna through wire
access area and into wall
5. Set the backplate aside and drill holes at the mounting and
wire access area locations.
Figure 3: Wiring connections
6. Use wall anchors where studs are not present and secure
the backplate to the wall with the enclosed screws.
Wiring
Caution: To prevent damaging the panel or module, you must
remove panel AC power and disconnect the backup battery
before making or changing wiring connections.
To wire the module:
1. Remove AC panel power and disconnect the backup
battery.
2. Wire the module to the panel bus and to the battery
terminals for power. (The module can also be powered off
the SuperBus 2000 two-amp power supply (600-1019), but
should not be powered directly off the panel.)
3. You can connect an input device to the module Z1 and
ZCOM terminals if required.
Case tamper switch (optional)
If the module is easily accessible, you can add case tamper
detection to activate an alarm or trouble (depending on panel
programming) when the cover is removed.
To install the tamper switch:
1. Slide the reed switch into the plastic holder on the module
backplate.
2. Connect a UL-Listed reed switch (with 2 Kohm EOL
resistor) to the module zone input or to any unused
hardwired input on the panel.
3. Insert the magnet into the nibs on the top cover and press
the magnet clip down over the magnet until it clicks into
place into the cover.
Figure 4: Case tamper switch
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Power up
Number
Red
LED
Yellow
LED
Green
LED
Module condition
1
Off
Off
Off
Not powered up/not working.
2
On
Off
Off
In range, first message not
sent, not currently sending
message.
3
On
On
Off
In range, first message sent,
not currently sending message.
4
On
On
Blinks
In range, first message sent,
currently sending message.
5
On
Blinks
Blinks
In range, sending first
message, currently sending
message.
6
Blinks
On
Blinks
Out of range, first message
sent, currently sending
message.
7
Blinks
On
Off
Out of range, first message
sent, not currently sending
message.
8
Blinks
Blinks
Blinks
Out of range, sending first
message, currently sending
message.
You will need to power up the module and panel to start
communication between them.
To power up:
1. Verify that all wiring between the panel and module is
correct.
2. Connect the backup battery and restore AC power to the
panel.
Note: Whenever any module is added or changed, you
must remove panel power and reapply it for the panel and
module to communicate successfully.
3. Enter installer program mode and turn off the Access
Code Lock feature (in the Security menu).
This must be set to off for the system to communicate with
Alarm.com. The module PWR LED should turn on. After a
few seconds, the module BUS and AUTO LEDs should
flash to indicate successful communication with the panel.
4. Verify that cellular status LED L1 is not flashing any errors
and that LED L4 is flashing at least a level of two.
• Off when the module is out of range and not registered
with the network.
• Blinks when the module is registered with the network, but
out of range.
Yellow LED
• On after the first message has been sent by the module
and received by Alarm.com.
• Off until a message has been sent by the module.
• Blinks when the first message is being sent by the module.
Green LED
• Off as soon as Alarm.com receives the message from the
module (off most of the time).
• Blinks when the message is being sent by the module.
Table 3 below describes status LED condition patterns.
Table 3: Status LED condition patterns
Otherwise, relocate the module. If LED L1 and LED L4 are
not flashing at all, and LED L2 and LED L3 are flashing
together, the module is in power save mode and the
battery needs to be changed.
5. Do an installer cellular manual phone test (at system
touchpad, enter 8, installer code, 3). Disarm the panel by
entering 1 <installer code> within 10 seconds of starting
the phone test.
Before doing the manual phone test, the bottom red status
LED should be on and the yellow status LED should be
flashing. The yellow LED will stay on solid once the
manual phone test is completed.
Note: Do not press any system touchpad buttons during
the 5 to 8 minutes, or the time will not set. During this time,
the keypad will go in and out of programming mode and
will beep several times.
Status LEDs
The status LEDs located on the left side of the module indicate
the current signal and the status of the wireless gateway
module. The bottom red LED indicates if the module is in range
and if it is registered. The yellow and green LEDs indicate the
message status. The top LED is not used.
Cellular status LEDs
The cellular status LEDs are five small LEDs located below the
serial number label on the module.
Red LED
• On when the module is in range and registered with the
network.
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Figure 5: Cellular status LEDs
Flashes
Error
1 flash
Module cannot communicate with the panel. Check wiring
between the panel and the module. Make sure the bus
wires are not swapped.
2 then 4
flashes
The module provisioning process could not be completed.
2 then 5
flashes
The module provisioning process could not be completed
because the module is currently roaming on the carrier’s
network.
3 flashes
The module is trying to register on the cellular network. If it
persists more than a few minutes, the module is having
problems registering. Check LED L4 for signal level. If the
signal level is too low, change the module’s location or use
a higher gain antenna.
4 flashes
The module is registered on the cellular network, but cannot
connect with Alarm.com. Contact Alarm.com technical
support.
5 flashes
The radio portion of the module is not working correctly.
6 flashes
This is an error only if it persists for more than a minute.
Otherwise, it is just an indication that the module is fixing an
unusual condition regarding communication with the cellular
network.
7 flashes
Access Code Lock is on. The module cannot do certain
operations with the panel. This option should be turned off
at the panel (System Programming – 0003).
8 flashes
Contact Alarm.com technical support.
LED
L2
LED
L5
Device Status or
Error
Description
4-blink
Add mode (lasts
120 seconds or
until a device is
added)
In this mode you can add a
device to the local Z-Wave
network. Devices cannot be
added to a network if they
are already a part of a
network.
2-blink
Delete mode (lasts
120 seconds or
until a device is
deleted)
In this mode you can delete
a device from a Z-Wave
network. A device can only
be in one network at a time,
and must receive a “delete”
command before it can be
learned into a new network.
Solid Successful add
node/remove node/
replication (lasts 60
seconds)
After receiving this signal
leave all devices by the
cellular module for 1 minute.
Locks must be left next to
the module for 4 minutes.
Solid
with
one
blink
Add node attempt
failed because
node already in
network (lasts 60
seconds)
The device you attempted to
add to a network is already
in a network, and must be
“deleted” before it can join a
new network.
2blink
No other nodes are
in the network
(lasts until a device
is added to the
network)
No devices have been
added that can be controlled
by the cellular module. See
above for instructions on
how to add devices.
5blink
Learn mode error
(lasts 60 seconds)
The device you attempted to
add into a Z-Wave network
was not successfully added.
6blink
No Home ID
present (lasts until
the module
connects to
Alarm.com and is
configured)
When the cellular module
first connects to Alarm.com
it is configured with a
necessary unique network
ID.
LED L4 (green or yellow). Indicates cellular signal level as a
number of flashes (1 to 5). The signal level is updated every 10
seconds. No flashes indicate one of the following:
• The module is in power save mode or in connected mode.
LED L1 (red). Flashes 1 to 8 times in an 8-second interval to
indicate specific error conditions. The number of flashes
indicates the error number. If there are two or more errors at
the same time, the errors will flash one after the other. The
LED will stay off for at least 4 seconds between errors.
Table 4: LED L1 errors
• The module is just powering up, or has just exited power
save mode.
• There is no carrier cellular coverage in the area.
In connected mode, the LED toggles on and off.
If LED L4 is continuously flashing, the module provisioning
process is in progress. The signal level indication will resume
after the process completes.
LED L5 (yellow) Indicates Z-Wave errors. The possible
signals and what they indicate is shown in Table 5 below
Table 5: Z-wave Status & Error Descriptions
LED L2 (yellow). Flashes with every communication between
the module and the panel. Normal pattern calls for a series of
quick flashes every 2 seconds in idle mode or every 4 seconds
in power save mode. It also occasionally flashes in patterns to
indicate Z-wave status. See Table 5 below for a description of
various possibilities.
LED L3 (green or yellow). Flashes with every communication
between the module and its radio unit in idle mode, and with
every communication with Alarm.com in connected mode. In
power save mode, this LED flashes in unison with LED L2.
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Module modes
The module modes (states) include:
Idle mode. AC power is up, the battery level is greater than
11.5 volts, and the module is currently not connected to
Alarm.com servers. This is normal for the module and the most
common state.
• LED L1 flashes errors, if any.
• LED L2 indicates communication with panel.
• LED L3 indicates communication with radio unit.
• LED L4 indicates the signal level (1 to 5 bars).
• LED L5 indicates errors, if any.
Power save mode. The module just powered up, AC power is
down, or battery level is less than 11.5 volts. The radio part of
the module draws 10 mA in power save mode. It is fully
functional and will go into connected mode as soon as a signal
needs to be sent. Doing a manual phone test will switch the
module into idle mode and update the signal level reading.
• LED L1 is inactive.
• LED L2 indicates communication with panel.
• LED L3 flashes in unison with LED L2.
• LED L4 is inactive.
• LED L5 is inactive.
Connected mode. The module is connected to Alarm.com
servers and reported an alarm or other condition. The module
stays in connected mode for at least 6 minutes after the last
message is exchanged. Entering the panel’s Installer
Programming mode will cause the module to go into idle mode.
• LED L1 flashes errors, if any.
• LED L2 indicates communication with panel.
• LED L3 indicates communication with Alarm.com.
• LED L4 alternates 2 seconds on, then 2 seconds off.
• LED L5 is inactive.
Sensors 94, 95, and 96
If sensors 94, 95, and 96 are not learned in, after doing a
manual phone test, the text for these sensors will display
important information for troubleshooting purposes. Alarm.com
technical support staff may request this information during
service calls.
• Sensor 96 text displays the IMSI number.
• Sensor 95 text displays the type of central station reports
enabled.
• Sensor 96 text displays the serial number.
Troubleshooting
Check cellular status LED L1 to see if it is flashing any errors.
See Table 4 on page 5 for descriptions of the errors indicated.
• The power LED (the green LED at the top of the module)
is not on.
Turn off the panel power and verify that all wiring is
correct.
• Module status LEDs (on the left side of the module) do not
turn on immediately after initial power up.
You must wait 5 to 8 minutes after power up for the
module to communicate with Alarm.com.
Access Code Lock feature (in panel memory) must be
turned off for correct operation.
• Touchpads/sirens are beeping even though the system is
not armed.
Press the touchpad Status button and the panel reports
the status issue and stops beeping.
• The status LEDs (on the left side of the module) are all off.
Verify that there is cellular coverage in the location.
Do a walking signal test. Ensure that the module is
correctly powered off the battery.
If the wireless gateway module is powered down for a short
period, buffered messages may be received from the
cellularnetwork when module power is restored.
The cellular module does support reporting of all touchpad
panics, but will not send touchpad numbers along with the
cancel report. This module does not support the keypad
tamper feature at this time.
Z-Wave devices
Required items for installation
• Concord panel (software versions 4.0 and higher)
• Alarm.com cellular module with integrated Z-wave support
• Z-Wave peripherals to be installed
Account creation and system setup
1. Create a new account on the Alarm.com Dealer Site (or
swap the module into an existing customer account). Add
the appropriate emPower services (Lights, Thermostats,
and/or Locks) on the service plan page. (Note that “Light
Automation” refers to X10 and is not compatible with
emPower.)
2. Install the Alarm.com Z-Wave-enabled cellular module and
gateway, connecting it to the Concord panel.
3. Perform a cellular test at the panel to initiate
communication between the module and Alarm.com.
Make sure to install the Alarm.com module and gateway
outside the metal can. If it is inside the can, this will
negatively impact Z-Wave signal transmission.
6 600-1053-4 Concord 4 CDMA Module Installation Sheet
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Figure 2: Z-Wave module overview
Adding z-Wave devices
Make sure the Concord panel is connected to AC power when
enrolling Z-Wave devices.
When adding devices, first add the devices closest to the
Alarm.com system, and then move outwards.
Devices must be within 6 ft of the Alarm.com module when
adding it to the network, Install each of the Z-Wave peripherals
in their desired locations, following the manufacturer’s
instructions. Then follow the instructions to add (include) each
device into the Alarm.com module’s network. If a device will
not be within 6 ft. of the Alarm.com module in its permanent
installation location, include it in the network before installation
or use a controller (controllers are not available for locks, see
below).
If installing a portable Z-Wave controller, first add the controller
to the Alarm.com Z-Wave network using the Concord panel,
and then use the portable controller to add the remaining
devices to the network while the devices are in their permanent
locations. (Locks cannot be added to the controller, and will
need to be added by the Alarm.com module.) Devices must be
within 6 ft. of the controller if a controller is being used to learn
in devices.
Add a Z-Wave device to the Alarm.com module’s network
(Device Inclusion)
1. Put the Alarm.com module into Z-Wave Add mode.
On the Alarm.com module, press and hold down the Z-
Wave Mode button for a few seconds, until the LED L2
begins flashing a 4-blink pattern to indicate Z-Wave Add
mode. (See Figure 2 above) for illustration of how to press
the button.)
Or,
Use a portable Z-Wave controller to add devices to the
network. (See the section on Controllers for details).
2. Press buttons on the Z-Wave device to add.
Once the module (or controller) is in Z-Wave Add mode,
press the appropriate buttons on the Z-Wave device to
add it to the network. See Device-specific instructions (or
the instructions that came with the device) for more
information.
3. Confirm the Z-Wave device is added successfully.
Once the device has been added successfully, the panel
will beep, and the yellow LED L2 will become solid and
stay solid for 1 minute (allow up to 5 seconds for
confirmation once the device has been triggered).
To add another device, repeat the steps above. (You do not
need to wait for the solid light to go away before holding down
the Alarm.com Z-Wave button to enter Add mode again.
See Table 5 on page 5 or “Z-Wave Troubleshooting” on page
11 for more information on interpreting the Z-Wave LEDs on
the module.
Checking the Devices list with Alarm.com
Once you’ve added the devices, the customer website will
automatically update the Devices list (under the emPower tab)
within about 2 minutes of the last device being added. (To
manually trigger the update sooner, you can perform a cellular
phone test at the panel.) You can also view the Z-Wave
devices through the Alarm.com Dealer website by pulling up
the customer account and clicking on the emPower Devices
link in the left-hand navigation.
Testing device communication with Alarm.com
Once the Z-Wave devices have been installed in their
permanent locations and are displayed in the device list on
Alarm.com, we recommend sending a remote command to
each device (e.g., turn on a light; adjust the target temperature
600-1053-4 Concord 4 CDMA Module Installation Sheet 7
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at a thermostat) to verify that it is successfully communicating
with the Alarm.com module.
If you are onsite at the customer location and do not have
access to the website, you can also check communication
using the Z-Wave LED L2. When the Alarm.com module is in
Normal mode it is by default off, but issues a single flash
whenever it receives a message from a device in its own ZWave network. if a device is next to the panel, you can use this
feature to test whether or not the device is currently installed
on the Alarm.com Z-Wave network, and whether or not it is
communicating properly.
To check communication between a Z-Wave device and
the Alarm.com module:
1. Ensure that the Z-Wave device is powered on, and then
press the same button you would use if you were trying to
add it to a network (check the device’s installation
instructions if you are unsure which button to press).
2. The LED L2 on the module will issue a quick single flash
to indicate it has heard the signal form the device. If
theLED L2 does not flash when the device’s button is
pressed, this is most likely because of one of the following:
a) the device is not in the Alarm.com module’s Z-Wave
network; b) it is out of direct communication range form
the Alarm.com module; or c) the device is not powered on
or working properly.
Deleting a Z-Wave device (Device Exclusion)
You can enter Delete mode to:
• Delete a Z-Wave device from the Alarm.com module’s ZWave network if you no longer want the device in the
network (e.g., if it is no longer in use).
• Delete a Z-Wave device from a different network so that it
can then be added into the Alarm.com network. (A given
Z-Wave device and only be assigned to one Z-Wave
network at a time. If it is already assigned to one network,
it needs to be deleted from one network before it can be
added to another network.)
Whether you are deleting a device from the Alarm.com
module’s Z-Wave network or another Z-Wave network, the
steps are the same.
1. Put the Alarm.com module into Z-Wave Add mode.
On the Alarm.com module, press and hold down the Z-
Wave Mode button to enter Add mode (4-blink pattern on
the LED L2). Once in Add mode, press and hold down the
Z-Wave Mode button again until the LED L2 begins
flashing a 2-blink pattern to indicate Z-Wave Delete mode.
(See Figure 2 on page 7 for illustration of how to press the
button.)
2. Press buttons on the Z-Wave device to delete.
Once the module (or controller) is in Z-Wave Delete mode,
press the appropriate buttons on the Z-Wave device to
delete it from the network. See Device-specific instructions
(or the instructions that came with the device) for more
information.
3. Confirm the Z-Wave device was deleted successfully.
4. Once the device has been deleted successfully, the panel
will beep, and the yellow LED L2 on the Alarm.com
module’s Z-Wave board will become solid and stay solid
for 1 minute (allow up to 5 seconds for confirmation once
the device has been triggered).
If a device is not longer functioning, you can also delete it
through the Device Automation page on the Alarm.com Dealer
website. Send a remote command to the device and wait a few
minutes for the command to register as failed. The failed
device will have a remote node link next to it.
emPower on the Alarm.com Dealer website
Through the Alarm.com Dealer Website you can modify the
emPower service plan, view the Z-Wave device list, and order
emPower modules and devices. To add or remove emPower
features from your customer’s service plan, go to the
customer’s service plan page and check the features (lights,
locks, thermostat, or the energy package - lights and
thermostat) that you would like to add/remove. To view a list of
your customer’s Z-Wave devices, pull up their account and
click the “emPower Devices” link.
Device-specific instructions
Controllers
Advanced Remote Controller
Note: if a controller will be used with the system, Alarm.com
recommends adding it before the rest of the Z-Wave devices.
Refer to the instructions that came with your controller for more
information on controller features and operation.
To add the controller to the security panel (system):
1. Enter your panel into Add mode.
2. With the controller close to your panel, press and hold the
Setup button on the controller until the controller screen
displays “Lights Setup”.
3. Use the arrow buttons to scroll until you see “Transfer” on
the controller screen. Press the OK button.
4. The controller screen should now display “Primary”. Use
the arrow buttons to scroll until you see “Receive”.
5. Press the OK button. The controller screen should display
“Receiving”.
6. The controller screen will briefly display “Success” after
the controller has been successfully included into the
panel.
To add a light module to the system using the controller:
1. Press and hold the Setup button on the controller until the
screen displays “Light Setup”. Press the OK button.
2. The controller screen should now display “Add”. Press the
OK button.
3. The controller screen should now display “To Network”.
4. Use the arrow buttons to scroll until you see “To a Key”
and then press the OK button.
5. Press a number key 1 to 9 or Setup (Shift) and a number
key for numbers 10 to 18.
6. Press the OK button and the screen should now display
“Setup Waiting”.
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7. Double-click the button on the light module. The controller
screen will briefly display “Success” to confirm you have
added the device to the controller key and system
network.
Note: To add a light module using the controller without adding
it to a specific number key on the controller, skip steps 4 and 5.
To add a thermostat to the system using the controller:
1. Press and hold the Setup button on the controller until the
screen displays “Light Setup”.
2. Use the arrow buttons to scroll until the screen displays
“Thermostat”. Press the OK button.
3. The screen should now display “Add”. Press the OK
button.
4. The screen should now display “Setup Waiting”. Follow
the device-specific directions for the thermostat you are
adding to the system to trigger it. The controller screen will
display “Success” to confirm you have successfully added
it to the system network.
To remove a light module from the system network using
the controller:
1. Press and hold the Setup button on the controller until the
screen displays “Light Setup”. Press the OK button.
2. The controller screen should now display “Add”. Use the
arrow buttons to scroll until you see “Delete”. Press the
OK button.
3. Double-click the button on the light module. The controller
screen will briefly display “Success” to confirm you have
removed the device from the controller key and system
network.
To remove the thermostat from the system network using
the controller:
1. Press and hold the Setup button on the controller until the
screen displays “Light Setup”. Press the OK button.
2. Use the arrow buttons to scroll until the screen displays
“Thermostat”. Press the OK button.
3. The controller screen should now display “Add”. Use the
arrow buttons to scroll until you see “Delete”. Press the
OK button. The screen should now display “Setup
Waiting”.
4. Follow the device-specific directions for the thermostat
that you are removing from the system to trigger it.. The
controller screen will briefly display “Success” to confirm
you have removed it from the system network.
To delete the controller from the security panel (system):
1. Enter your panel into Delete mode.
2. Follow steps 2 to 5 in the instructions for “To add the
controller to the security panel (system):” on page 8.
3. The controller screen will briefly display “Success” after
the controller has been successfully deleted from the
panel.
Lights and appliances
Plug-in Lamp Module or Plug-in Fluorescent
Light/Appliance Module
1. Plug in the device.
2. Enter Add mode on the security panel.
3. To add the device, double-click the button in the middle of
the light or appliance module. (If there is no beep at the
panel confirming successful enrollment of the device, try
pressing the button again.)
Tips
• Lamp modules cannot be used with compact fluorescent
bulbs (CFBs). Use appliance modules instead.
• Make sure the lamp to be controlled is plugged into the Z-
Wave side of the module (indicated by the Z-Wave logo).
• We recommend using a non-switched outlet for the
module. If using an outlet controlled by a switch, make
sure the outlet is switched on before sending light
commands.
• Keep lamps switch on to allow control through the Z-Wave
module, Alarm.com website, and mobile applications.
• Control dimming of lamp modules by pressing and holding
the button on the module, or through the Alarm.com
website
In-Wall Dimmer Light Switch or In-Wall On/Off Light Switch
1. Follow the provided directions to install the device and
ensure that it functions properly with manual on/off control.
2. Enter Add mode on the security panel.
3. To add the device, turn on and turn off the light switch. (If
there is no beep at the panel confirming successful
enrollment of the device, try turning the device on and off
again.)
Tips
• Dimmer switches and on/off switches cannot be
interchanged. Use the appropriate type of switch.
• If it is not practical to move the security panel 3 to 6 ft. to
the device, consider investing in a controller for
installations.
In-Wall Outlet Receptacle
1. Follow the provided directions to install the device and
ensure that it functions properly with manual control.
2. Enter Add mode on the security panel.
3. To add the device, double-click the button in the middle of
the outlet. (If there is no beep at the panel confirming
successful enrollment of the device, try double-clicking the
button again.)
Tips
• If it is not practical to move the security panel 3 to 6 ft. to
the device, consider investing in a controller for
installations.
• We recommend using a non-switched outlet for the Z-
Wave outlet. If using a switch outlet, make sure the outlet
is switched on before sending commands.
600-1053-4 Concord 4 CDMA Module Installation Sheet 9
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• Only the lower outlet is controlled by Z-Wave. Ensure you
are plugging devices into the lower outlet while testing if
the outlet works for Z-Wave control. The opposite is true if
the device is installed upside down.
Locks
Note: If the security panel cannot be taken to within 6 ft. of the
lock installation location, add the lock to the system first as
directed beginning in step 2. (You will need to connect the
battery pack to the keypad before attempting to perform these
steps.)
Tips
• Before removing old locks or beginning installation, check
the layout of the door to make sure the new lock will not
conflict with existing hardware.
• Contact a locksmith if you experience difficulties removing
old hardware or installing the new lock.
• Send user codes to the lock (via the customer website -
see step 4) before leaving the property. Alarm.com does
not recommend programming codes locally via the lock
keypad - all codes should be programmed through the
Alarm.com interface.
• Ask your customer to save the programming code that
comes with the lock (Schlage only). This will be
convenient to have if they ever have issues in the future.
Schlage lever lock or Schlage deadbolt
1. Follow the instructions included with the lock. When
prompted to continue setup online, do the following steps
to program the lock into the Concord panel.
2. Enter Add mode on the security panel.
3. On the lock keypad, enter the six-digit programming code
(given by Schlage), then press the Schlage button,
followed by 0. The Schlage button will flash green
(Figure 3 below).
Note: Wait until the light flashes green before disrupting
the lock or panel. Failure to do so will result in lock
malfunctions.
1. Enter the panel into Delete mode (see “Deleting a Z-Wave
device (Device Exclusion)” on page 8).
2. Enter the six-digit programming code on the keypad and
wait for three orange lights and three beeps.
3. Press the Schlage button and then 0 on the keypad. Wait
for three orange lights and three beeps.
4. Wait for all lights to stop blinking. You should now be able
to enroll the lock normally by repeating the steps shown
above (after re-entering Add mode).
Kwikset deadbolt
1. Follow all instructions provided to install the lock onto the
door and double-check that the programmable keypad
lock works.
2. Enter the panel into Add mode.
3. To trigger the lock to add it, press button “B” (Figure 4
below).
Note: Wait until the red light (under the paper next to
button “B”) stops flashing before disrupting the lock or
panel. Failure to do so will result in lock malfunctions.
4. Login online to the customer account at www.Alarm.com
to select which user codes are allowed to use this lock. To
do this, go to the emPower then Locks tab. On the User
Codes table, you will see a column labeled Lock Access.
Check the box of the lock you want to allow each user
code to access.
Figure 4: Lock trigger button
Figure 3: Schlage lock
Thermostats
Tips
• The new thermostat should be placed in the same location
as the original thermostat unless an HVAC professional
approves the new location.
4. Login online to the customer account at www.alarm.com to
select which user codes are allowed to use this lock. To
do this, go to the emPower then Locks tab. On the User
Code table, you will see a column labeled Lock Access.
Check the box of the lock you want to allow each user
code to access.
Tip
If you observe a red blinking light at the end of the installation
keystrokes instead of green, follow these instructions:
• Learn the thermostat into your emPower network while it is
powered using the power source (AC power vs. battery
power) it will use during regular use after installation.
UTC Z-Wave Thermostat
1. Follow the manufacturer’s instructions to install the
thermostat.
2. Enter Add mode on your panel.
3. Under the top cover of the thermostat, press the black
Mate button located in the upper right hand side.
Note: The thermostat should be connected to AC before it
is learned into the network.
10 600-1053-4 Concord 4 CDMA Module Installation Sheet
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Trane Remote Energy Management Thermostat
Note: The Trane thermostat requires a 24 VAC common wire
to power the thermostat. Before beginning installation, verify
the HVAC system has a common wire or contact a qualified
HVAC technician. If the security panel cannot be taken to
within 6 ft of the thermostat installation location and you do not
have a portable controller, power the thermostat temporarily
using a 24 volt transformer and add the thermostat to the
system as described in steps 2 and 3 before installing the
thermostat.
1. Follow the instructions included with the thermostat
through step 19.
2. Instead of step 20, enter Add mode on your panel.
3. Hit the Menu button on the thermostat panel. Scroll down
to Z-Wave Install and press Select (Figure 5 below). Press
the Yes button to enroll the thermostat.
Figure 5: Trane thermostat
Tip
Verify the enrollment of the thermostat. Scroll down to
Thermostat Info and press the Select button. Look at the
number listed after ZNID. If the number listed is anything other
than 000, the thermostat was successfully enrolled. If the
number listed is 000, then the thermostat has not been
successfully enrolled. Try enrollment again or verify that the
thermostat is not currently part of another network.
(excluding) it from its network and the try adding it again. If
you receive a Timeout/Error message when trying to
delete the device, the issue is likely range-related.
• If the device is too far from the Alarm.com module when
you are adding it, you may need to move the device closer
to the panel (or vice versa) while adding it, or else use a
portable controller to add it.
• Other 900 MHz wireless devices may be interfering with
the Z-Wave messages. Try moving or replacing any 900
MHz headsets, cordless phones, baby monitors, wireless
speaker extenders, IR remote control extenders, or similar
devices.
Increasing wireless range of device network
• Expand your network in pairs:
If a device has been added successfully but does not appear to
be communicating reliably with the system, it may be
necessary to place another Z-Wave device (that’s already on
the network) between the panel and the problem device, to
serve as a repeater that can relay messages between the two.
We recommend expanding your network in pairs of devices.
More devices allow for multiple Z-Wave communication paths,
preventing any one device from becoming a bottleneck in the
network.
• Expand your network using beaming devices:
Locks and battery-powered thermostats enter sleep mode to
conserve battery life, and therefore can only communicate
directly with the panel or with beaming devices that can send a
wake-up message. In general, devices powered off of batteries
do not beam, and most (but not all) devices powered off of AC
power beam.
Note: Newer light/appliance modules support beaming, but
some earlier versions did not. To find out if a given module is
beaming-compatible, check the label. The light/appliance plugin module supports beaming if the date code starts with 11 or
the version includes the letter a or the letter b.
Figure 6: Verify enrollment
Z-Wave Troubleshooting
Device not added successfully
If there is an error, or the two-minute time limit expires when
adding a device, LED L5 will issue a 5-blink, and the LED L2
will never light up to indicate that the device was added
successfully.
Try the following troubleshooting steps:
• The device may already be part of a Z-Wave network
(whether or not you have learned the device into a
network or not, the manufacturer may have tested the
device and left it learned into another system). Try deleting
Lock not securely enrolled
Lock devices must complete a secure enrollment process
during addition, which can take up to a minute to complete
while the lock is within 6 ft. of the panel. If this process is
interrupted before completing, the lock will not function
properly. A warning message will display on the Alarm.com
customer site and on the Dealer site that secure enrollment is
not complete. The lock should be deleted from the network and
re-added, making sure to allow enough time for secure
enrollment to complete before disrupting the lock or panel.
No Home ID (6 flashes on Z-Wave LED L5)
This error occurs when the Alarm.com module has not
received the Z-Wave “Home ID”. Usually, this occurs when the
module has not yet communicated with Alarm.com since the
Home ID is sent during initial communication. Perform the
cellular phone test and confirm that communication between
Alarm.com and the module has been initiated. If the module is
already communicating with Alarm.com and this error persists,
check that the Z-Wave daughterboard is securely connected to
the module and power cycle the unit.
Device already in Network (steady LED L2 with one blink)
The device being added is already part of a Z-Wave network
(whether the existing network or an old network) and cannot be
600-1053-4 Concord 4 CDMA Module Installation Sheet 11
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added again. Clear the device by deleting (excluding) it from its
Compatibility
Concord panels with software versions 4.0
and higher
Voltage
12 V nominal, 65 mA (continuous) 1600 mA
(instantaneous peaks) maximum from panel
battery or auxiliary power supply
Inputs
One hardwired zone input
Cellular network
1xRTT CDMA Verizon; 3G HSPA AT&T, TMobile or Rogers
Power/data bus
One four-wire SuperBus auto addressing
power/communication data bus
Indicators
One module/panel communication status
LED, one module power LED, one
automation LED, five wireless
communication status LEDs
Dimensions
5.25 × 4.125 × 1 in. (133 × 105 × 25 mm)
Case color
Belgian gray
Case material
High-impact, ABS plastic
Operating temperature
32 to 120ºF (0 to 49ºC)
Storage temperature
-30 to 140ºF (-34 to 60ºC)
Relative humidity
90% noncondensing (maximum)
network.
Note: The Alarm.com module can be used to delete devices in
any network. The device will clear itself and be able to be
added to another network. The device’s old network will still list
that device as part of its network (but the device will not be
able to be controlled by that network) until the device is
removed from its old network.
encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment in to an outlet on a circuit different from that
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Specifications
This equipment complies with the FCC RF radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with a minimum distance of
20 centimeters between the radiator and your body.
Under Industry Canada regulations, this radio transmitter may
only operate using an antenna of a type and maximum (or
lesser) gain approved for the transmitter by Industry Canada.
To reduce potential radio interference to other users, the
antenna type and its gain should be so chosen that the
equivalent isotropically radiated power (e.i.r.p.) is not more
than that necessary for successful communication.
Conformément à la réglementation d'Industrie Canada, le
présent émetteur radio peut fonctionner avec une antenne d'un
type et d'un gain maximal (ou inférieur) approuvé pour
l'émetteur par Industrie Canada. Dans le but de réduire les
risques de brouillage radioélectrique à l'intention des autres
utilisateurs, il faut choisir le type d'antenne et son gain de sorte
que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne
dépasse pas l'intensité nécessaire à l'établissement d'une
communication satisfaisante.
This device complies with Industry Canada license-exempt
RSS standard(s).
Regulatory information
FCC
Changes or modifications not expressly approved by UTC Fire
and Security can void the user’s authority to operate the
equipment.
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must
accept any interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence.
L'exploitation est autorisée aux deux conditions suivantes: (1)
l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur
de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le
fonctionnement.
FCC ID: YL6-143200H5V4 (GSM), YL6-143200C5V4 (CDMA)
IC: 9111A-143200H5V4 (GSM)
Contact information
www.utcfireandsecurity.com or www.interlogix.com
For customer support, see www.interlogix.com/customer-
support
Copyright © 2013 UTC Fire & Security. All rights reserved
12 600-1053-4 Concord 4 CDMA Module Installation Sheet
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