Intel vPro Quick Start Manual
Guide
Intel® Centrino® with vPro™ Technology
Intel® Core™2 Processor with vPro™ Technology
Intel® vPro™ and Intel®
Centrino® Pro
Processor
Technology Quick
Start Guide
Based on Intel® Active Management Technology and LANDesk®
Management Suite 8.8
Version 1.8
October 2008
Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
Contents
Preface.................................................................................................................................3
Intended Audience....................................................................................................................................................................................3
What This Document Contains...........................................................................................................................................................3
Process Overview..............................................................................................................4
Section 1: Deciding Which Provisioning Mode to Use .............................................5
Where do I go from here?.....................................................................................................................................................................5
Section 2 – Deploying Intel® vPro Using SMB (Basic) Mode Provisioning ............6
Process Flowchart....................................................................................................................................................................................6
Step 1: Configure Existing IT Infrastructure..............................................................................................................................7
Step 2: Verify Intel vPro Client Windows Drivers....................................................................................................................7
Step 3: Ensure Management Console Has the Correct Intel AMT Support.................................................................8
Step 4: Configure Intel vPro Client BIOS ......................................................................................................................................9
Step 5: Discover Intel vPro Clients Through the Management Console ...................................................................11
Step 6: Test Intel vPro Client Functionality.............................................................................................................................11
Step 7: Post Configuration...............................................................................................................................................................13
Section 3 – Deploying Intel vPro Using Enterprise (Standard and Advanced) Mode
Provisioning..................................................................................................................... 16
Process Flowchart.................................................................................................................................................................................16
Intel vPro Enterprise Setup and Configuration Flow...........................................................................................................17
Step 1: Configure Existing IT Infrastructure...........................................................................................................................18
Step 2: Verify Intel vPro Client Windows Drivers.................................................................................................................20
Step 3: Set Intel vPro Password and TLS mode in Management Console...............................................................20
Step 4: Configure Intel vPro Client Authentication Settings..........................................................................................21
Step 5: Discover Intel vPro Clients through the Management Console ....................................................................27
Step 6: Test Intel vPro Client Functionality.............................................................................................................................28
Step 7: Post Configuration...............................................................................................................................................................29
Appendix A: Troubleshooting...................................................................................... 32
An example of Successful Provisioning......................................................................................................................................34
An example of an unsuccessful Provisioning ..........................................................................................................................36
Appendix B: Glossary of Terms used in this guide................................................. 39
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
Preface
This document provides the high level steps required to deploy desktop and notebook PCs with Intel®
vPro™ technology. It does not provide step-by-step procedures for completing those high level steps,
but instead provides links to more detailed information where such step-by-step procedures may be
found.
Intended Audience
This Quick Start Guide is intended for Information Technology (IT) prof essionals, system integrators,
and other technical specialists with experience deploying computer systems and networking
technologies in an Information Technology environment. It is not intended for general audiences.
What This Document Contains
Section Description
Process Overview Provides a brief overview of the overall deployment process; lists high
level steps, including decisions to be made, which are explained in
more detail in subsequent sections.
Deciding Which Provisioning Mode To
Use
Deploying Intel vPro Using SMB (Basic)
Mode Provisioning
Deploying Intel vPro Using Enterprise
(Standard and Advanced) Mode
Provisioning
Appendix A: Troubleshooting Provides information on correcting problems that may arise during
Appendix B: Glossary Provides a list of terms used in this document and their definitions.
Provides the necessary information to make the decision as to which
provisioning mode will best suit your deployment needs based on the
size and complexity of your IT environment.
Provides the overall steps to deploy Intel vPro based systems into your
IT environment using SMB (also known as Basic) mode provisioning.
Provides the overall steps to deploy Intel vPro based systems into your
IT environment using Enterprise (composed of both Standard and
Advanced) mode provisioning.
deployment.
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
Process Overview
Intel® Active Management Technology1 (Intel® AMT) provides significant flexibility in order to meet the
needs of various customer environments. This flexibility requires that customers make a number of
decisions when planning and implementing their deployment of Intel AMT-enabled systems.
The overall deployment process is shown below:
• Install the LANDesk Management System (LDMS) agent on each clien t system. Since you will
ultimately be utilizing the LA NDesk Management Suite to manage your vPro clients the LANDesk
Client Agent should be installed prior to provisioning Int el vPro. You can either push the client
agent from the LANDesk Management Console or in the case of the One-Touch provisioning you
can pull the client agent from the LANDesk Management Console. By having the client agent
installed prior to provisioning the Intel vPro client you are not subject to your DNS resolving the
host name and therefore provisioning should be fairly quick and easy.
• Decide which provisioning mode to use (SMB or Enterprise). This decision determines which of
the subsequent sections of this guide you will use to accomplish the remaining steps (below).
See Section 1 for information on deciding which provisioning mode to use.
• Install or validate infrastructure component s (D NS, DHCP, SQL Server, etc.).
• Ensure required Windows* drivers (for SOL and IDE-R) are installed on vPro clients.
• Configure your management console to manage Intel vPro clients.
• Configure Intel vPro components (Intel M E and Intel AMT) in Intel® Management Engine BIOS
Extension (Intel® MEBx) on Intel vPro clients.
• Discover Intel vPro clients in your management console.
• Test Intel vPro client management functionality in your management console.
• Perform post configuration steps (IT support process changes, maintenance procedures, etc.).
For Additional Information: Most sections will hav e a reference to additional information. Below is the
URL where you can locate the documents referenced throughout the paper.
LANDesk® - http://download.intel.com/business/vpro/pdfs/landesk_whitepaper.pdf
Note: If you decide to use Enterprise mode provisioning, the process described above can vary
significantly depending on whether or not you plan to use Remote Configuration, which uses Public Key
Infrastructure (PKI) to authenticate communication between the provisioning server and the Intel vPro
clients, and automates some of the steps above. See the flow chart in the next section below for a
visual representation of the overall provisioning process, and the various “paths” through it depending
on which provisioning mode and method you choose.
1. Intel® Active Management Technology (Intel® AMT) is a hardware-based technology that facilitates remote out-o f-band
management of computers by use of a small secondary processor located on the motherboard.
This out of band (OOB) controller has embedded firmware that runs on the Intel® Management Engine (Intel® ME), a separate
small ARC architecture processor built into either the North Bridge or NIC of the motherboard. The Intel AMT firmware is stored in
the same SPI flash memory component used to store the BIOS and is generally updated along with the BIOS.
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
Section 1: Deciding Which Provisioning Mode to Use
Before starting the deployment, you must decide which provisioning mode to use: SMB or Enterprise.
Note: SMB mode, which stands for “Small-Medium Business,” is also known as “Basic” mode, and
Enterprise mode can be divided into “Standard” and “Advanced” modes, based on whether you require
Transport Layer Security (TLS) certificate-based encryption for you management traffic.
Several factors should be considered in deciding which provisioning mode to use, such as security
requirements, size of organization, and existing IT infrastructure.
The primary difference between SMB and Enterprise modes is the ability to encrypt management traffic.
In the Advanced Enterprise mode, all management traffic may be encrypted with Transport Layer
Security (TLS). In SMB mode and the Standard Enterprise mode the traffic is not encrypted.
The other major difference in provisioning modes is how the client system receives its configuration
information. In Enterprise mode, you can use manual, one-touch, or remote configuration options, or
have your OEM pre-provision the client systems before shipment. In SMB mode, you must manually
provision each client system.
The following questions can help you decide which mode to use.
Question Yes No
Do your security needs require that
all traffic from a management
console to the Intel vPro machine be
encrypted?
Is your IT infrastructure set up to
support either Static IP or Windows
Workgroups?
Is your organization small enough to
provision each system manually?
You must choose Enterprise
Advanced mode.
You should choose SMB (Basic)
mode; manual management of the
client host list is required.
You may choose either SMB or
Enterprise
You may choose either SMB or
Enterprise
You may choose either SMB or
Enterprise
You should choose Enterprise
Where do I go from here?
Selected provisioning mode: Go to:
SMB Section 2 – Deploying Intel® vPro Using SMB (Basic) Mode Provisioning on
page 6
Enterprise Section 3 – Deploying Intel vPro Using Enterprise (Standard and Advanced)
Mode Provisioning on page 16
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
Section 2 – Deploying Intel® vPro Using SMB (Basic)
Mode Provisioning
Process Flowchart
The following picture shows the overall process flow f or provisioning Intel vPro client systems in SMB
mode. The steps are described in further detail in this section.
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
Step 1: Configure Existing IT Infrastructure
Step 1a: Choose DHCP or Static IP Addressing for Client Systems.
If your IT environment requires the use of static IP addresses, be aware that the Intel AMT client must
then have two IP addresses: one for the host OS and one for the Intel Management Engine (Intel ME).
Use of static IP addresses also requires that the host OS and Intel ME on the client system have
separate host (computer) names.
DHCP is recommended if it is supported in your IT environment. This allows the Intel AMT client to
share a single IP address and hostname with the client OS. If static IP addressing is required for some
applications, use reserved addresses for those clients that require a static IP address. This allows the
application that requires a static IP address to meet its requirements, but allow s Intel AMT to use one IP
address and hostname instead of two.
If using DHCP, configure DHCP to support Option 81 so that the client provides its fully qualified domain
name (FQDN) to the DHCP server, as well as instructions on how the DHCP server should process DNS
updates for the client. Option 15 should also be enabled in the DHCP Scope Options to allow the DNS to
resolve host queries after IP address changes.
Step 1b: Set Firewall/Router Ports
Set Firewall/Router Ports 16992 and 16994 to “open” for Intel AMT management traffic.
Step 2: Verify Intel vPro Client Windows Drivers
The following Intel AMT drivers, which are digitally signed by Intel and compatible w ith Microsoft
Windows* operating systems (including Windows 2000, Windows XP, and Windows Vista*), are required
on the Intel AMT client platform. Obtain these drivers from your client system manufacturer’s driver and
download support pages (most client drivers and Intel MEBx updates are contained on the same support
web page by the OEM).
• Intel® Management Engine Interface (Intel MEI) driver -- Provides a secure local
communications interface between the host operating system and the Intel ME via the Intel MEI.
• Serial-over-LAN (SoL) driver -- Enables a COM port for VT100 or ANSI remote sessions prior to
graphic interface when the operating system loads. You can view and send commands to a
remote client prior to the operating system loading, including en tering into the BIOS, viewing
POST, etc.
• Local Management Service (LMS) driver –Provides an interface enabling local management
software agents to communicate with the Intel Management Engine using the same high-level
protocols as those used for remote management (e.g. XML, SOAP). When first loaded, the driver
will cause a pop-up to occur to confirm that Intel AMT is running. The pop-up can be disabled. As
the Intel AMT firmware is updated, this driver is most likely to require a coordinated update as
new features are enabled. The driver also checks for consistency of the Intel AMT hostname and
the operating system host name.
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
It is recommended that the LANDesk client agent also be installed, although it is not required.
Discovery of the Intel vPro machine will differ depending on whether the client agent is installed. See
Step 5: Discover Intel vPro Clients Through the Management Console on page 11 for further
in
formation.
Step 3: Ensure Management Console Has the Correct Intel AMT
Support
The Intel vPro features included in LANDesk Syst em Manager (LSM) are now built into LANDesk
Management Suite (LDMS) 8.8. This is a change from LDMS 8.7 where both LDMS and LMS were
required for full Intel vPro functionality. L DMS 8.8 supports all Intel AMT features including System
Defense and Agent Presence. LDMS 8.8 also supports both the wired and wireless functionality of
systems based on Intel® Centrino® 2 with vPro™ technology.
Step 3a: Set Password:
1. In the LANDesk Configure Services tool, enter a strong password on the Intel vPro
Configuration tab.
2. In the Current Intel vPro Credentials area, enter the current name and password for the
Intel MEBx. This name and password will be used to enter the Intel M EBx after the original
provisioning process has finished.
The Intel Management Engine BIOS Extension (Intel MEBx) is an option ROM module extension
to the system BIOS. It.is provided to the OEM by Intel. The Intel MEBx allows you to
configure settings that control the operation of the Management Engine which runs on the Intel
AMT client. For more information on Intel MEBx, see the Intel Management Engine BIOS
Extension User’s Guide.
Note: Use the same password in step 4c below when you change the Intel MEBx password on
the Intel vPro client.
3. Leave the bottom half of the screen, Provision with new Intel vPro Credentials, blank at
this time.
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
Step 3b: Select TLS or non-TLS mode.
Under the Discovery & Provisioning portion of the dialog box you’ll find two options:
• Provision in TLS mode for secure communication
• Provision in non-TLS mode
Since you have made the choice to use SMB mode, select “Provision in non-TLS mode,” then click
Apply.
Step 4: Configure Intel vPro Client BIOS
Step 4a: Confirm You Have the Latest BIOS and Firmware Version
Visit your Original Equipment Manufacturer (OEM) website to determine if you have the latest versions
of BIOS and firmware. If an update is needed, follow the instructions provided by the OEM to
implement the update.
Examples of OEM BIOS updates include:
• HP:
http://h20000.www2.hp.com/bizsupport/TechSupport/So
ameId=3232116&prodTypeId=12454&prodSeriesId=3232030&swLang=13&taskId=135&swEnv
OID=1093
• Lenovo: http://www-307.ibm.com/pc/support/site.wss/MIGR-67881.html
• Dell:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&Sy
stemID=PLX_PNT_P4_745C&os=WW1&osl=en&catid=&impid=
ftwareIndex.jsp?lang=en&cc=us&prodN
Step 4b: Enter the Intel MEBx
There are two methods to enter the Intel MEBx.
• Ctrl-P: Start the Intel AMT enabled system. After the BIOS settings screen has passed, another
screen is displayed prompting you to enter Ctrl-P. Type Ctrl-P to enter the Intel MEBx.
• BIOS: Some local OEMs have chosen to have the Intel MEBx be a portion of their regular BIOS
menu system. In this case enter the keystrokes to launch their BIOS settings screen (usually F2
or Del).
Step 4c: Change the Intel MEBx Password
Upon entering the Intel MEBx for the first time, you will be required to enter the default password,
which is “admin.” When you enter the Intel ME Bx for the first time, you will be prompted to change the
password. The Intel MEBx password must meet “strong” password criteria which include:
• Be between 8- and 32-characters long
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
• Contain both upper and lower case Latin characters
• Have at least one numeric character
• Have at least one ASCII non-alphanumeric character (!, @, #, $, %, ^, &, *)
Step 4d: Select an IP Addressing Scheme
SMB mode supports both Static IP and Dynamic Host Protocol Configuration (DHCP). DHCP is the most
commonly used scheme today and provides the easiest integration with Intel AMT. If DHCP is your
choice, simply ensure that the DHCP value is set properly in the MEBx (“DHCP Disabled? No”).
If you choose static IP addressing, the Intel AMT client must have two IP addresses, one for the host OS
and one for the Intel Management Engine (Intel ME). Static IP addressing also requires a separate host
(computer) name for the host OS and the Intel ME. To select static IP addressing, select “DHCP
Disabled? Yes.” You’ll then be prompted to enter the IP information including IP address, subnet
mask, default gateway, and primary and secondary DNS server.
A host name must be entered into the Intel MEBx whether you choose static IP or DHCP within SMB
mode. It is not necessary to enter the Domain name into the Intel MEBx for SMB mode.
Step 4e: Set Additional Intel MEBx Parameters
There are a number of parameters that you can change in the Intel MEBx. All fields have a default
setting that may vary slightly depending on the sy stem’s manufacturer. However, you’ll need to pay
particular attention to the following settings for SMB mode.
Setting Description or value
Intel AMT Configuration Mode Set to SMB
Configuration Server Options Not needed because these apply only to enterprise mode
Intel AMT Hostname In SMB mode this is required. If you use DHCP, this must match
computer name in the host OS. If you use static IP addressing, this
name must be unique from the computer name in the host OS.
Intel AMT Domain Name This will match the Domain Name in the Host OS
DHCP Enabled DHCP is recommended, but in SMB, both DHCP and Static IP addressing
are supported
Refer to documentation provided by your hardware manufacturer to determine which settings you need
to change.
For an example of an OEM configuration document:
• HP dc7700 Business PC - http://www.icare.hp.com.cn/TechCe
nter_StaticArticle/37022/44474.pdf
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
Step 5: Discover Intel vPro Clients Through the Management Console
Discovery of the Intel vPro devices varies depending on whether the latest LANDesk client agent is
loaded.
Discovery Without the LANDesk Agent Installed on the Client:
1. In LANDesk, navigate to the Unmanaged Device Discovery (UDD) tab. The bottom half of the
UUD tab displays the undiscovered devices,
2. On the UUD tab, click the Intel AMT category to display the discovered Intel vPro machines.
Allow a few minutes for the Intel AMT client to display as the LANDesk Core Database must
complete a refresh before the Intel AMT client appears. If the client still does not display after
a few minutes, click on the refresh icon in the UDD tool bar (second icon from left).
3. Move the Intel vPro machines to your management database by right-clicking one of the
devices and selecting Move to Inventory Database. Repeat for each Intel vPro machine.
4. Click the All Devices list to see the Intel vPro machines. You may need to click Refresh if the
All Devices list was already displayed when you moved the Intel vPro machines.
5. Right click an Intel vPro machine to see all the Intel AMT selections available.
Discovery With the LANDesk Agent Installed on the Client:
No explicit action is required to discover Intel vPro client systems if the LANDesk Agen t is installed on
them. If the LANDesk Agent is installed on the client system, then that client system will already be
listed in the All Devices list in LANDesk.
However, when you activate the Intel Management Engine (Intel ME) on the client using the process
described in Steps 3 and 4 on the preceding pages, you will then see the Intel vPro selections available
for that client when you righ t click on it in the All Devices list.
Step 6: Test Intel vPro Client Functionality
After the device has been discovered and added to the management database, it is a good idea to test
the functionality of the Intel vPro machine. Perform the following steps to test the Intel AMT client
functionality.
Step 6a: Test Intel AMT Client Functionality From LANDesk
1. In the All Devices list, right-click an Intel AMT device to display the menu of Intel AMT Options.
2. At a minimum, look at the following Intel AMT Options to test that the Intel AMT configuration
has been successfully completed:
o Intel AMT Summary
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
o Remote Boot Manager – Power On/Off
o Remote Boot Manager using Console Redirection (Serial over LAN /SOL) and IDE
Redirection
For further information on testing these features, refer to the following whitepaper:
• Integrating Intel® vPro™ Technology with LANDesk® Management Products
http://download.intel.com/business/vpro/pdfs/landesk_whitepaper.pdf
Step 6b: Test Intel AMT Client Functionality Using Intel AMT Web Console
1. On the management console system, login as an administrator with user rights.
2. Open a web browser and enter the IP address and assigned port number (16992) in the
browser address bar (example, http://192.168.0.1:16992).
The following web browsers are supported:
o Internet Explorer* 6.0 SP1
o Netscape* 7.2 for Windows and Linux
o Mozilla Firefox* 1.0 for Windows and Linux
o Mozilla 1.7 for Windows and Linux
3. Once the Intel AMT Configuration Web Page is displayed, login using ”admin” as the username
and the Intel MEBx “strong” password you created in Step 4c on page 12. You can then view
the following client management information:
o System Status
o Hardware Information
o Event Log
o Remote Control
o Network Settings
o User Accounts
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Intel® vPro™ and Intel® Centrino® Pro Processor Technology Quick Start Guide
Step 7: Post Configuration
Once you’ve deployed and configured your Intel vPro client machines, there are still some additional
actions you should consider.
Adding New Devices:
As new Intel vPro clients are added to the network you will need to perform the deployment process
described above to activate Intel AMT on the new devices, discover the new devices, and then add them
to your management database. This procedure should be added to your standard maintenance
procedures.
Updating Procedures to Include Intel AMT Features:
Work with your management console to determine how best to ut ilize the new capabilities available to
you through your Intel vPro devices. Further, it is a good idea to update your procedures to utilize Intel
vPro features, such as those procedures your help desk staff follow when helping users. For example,
you will want to update the process to re-image a PC that has blue screened at a remote site using the
new Intel AMT features (i.e., SOL and IDE – Redirection) now available in your management console.
Using Agent Presence (AP):
Agent Presence (AP) monitors for the existence of agents. The LANDesk client agents must be installed
on the client PC in order to use AP. AP is automatically configured when the LANDesk client agents are
installed. However, you can perform additional configuration in the Configure | Intel vPro Options |
Agent Presence | Configuration page of the LDMS console.
Agent Presence is either enabled for all managed Intel AMT 2.x machines or disabled for all machines. It
cannot be enabled or disabled for specific machines. AP enabling is controlled by the Enable Agent
Presence Monitoring check-box in the configuration page mentioned above.
By default, AP monitors the following two processes on the client machine:
Agent Reason for AP Monitoring
LANDesk Management Agent (RESIDENTAGENT.EXE) The LANDesk Management Agent is monitored because
most of the Client\Server communication between
LANDesk agents and the LANDesk Core is done through
this agent.
LANDesk Monitoring Service (COLLECTOR.EXE) The LANDesk Monitoring Service is monitored because
it is the heart of the LANDesk monitoring system.
While these agents are running you can monitor any other service on the client machine using the LSM
service monitoring tool. These agents and their descriptions are defined in AGENTPRESENCE.XML which
is sent down to the Intel AMT non-volatile memory (NVM) storage area on the client Intel AMT machine
and subsequently read by the LANDesk agent to determine what it should monitor.
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