Intel SR9000MK4U User Manual
Intel® Server System
SR9000MK4U Product Guide
Intel Order Number D71314-004
Disclaimer
Information in this document is provided in connection with Intel® products. No license, express or implied, by
estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel's
Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any
express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to
fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property
right. Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining
applications or for any other application in which the failure of the Intel product could create a situation where
personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time,
without notice.
Intel server boards contain a number of high-density VLSI and power delivery components that need adequate
airflow for cooling. Intel's own chassis are designed and tested to meet the intended thermal requirements of these
components when the fully integrated system is used together. It is the responsibility of the system integrator that
chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to
determine the amount of airflow required for their specific application and environmental conditions. Intel Corporation
can not be held responsible if components fail or the server board does not operate correctly when used outside any
of their published operating or non-operating limits.
Intel, Intel Pentium, and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in
the United States and other countries.
* Other names and brands may be claimed as the property of others.
Copyright © 2006-2007, Intel Corporation. All Rights Reserved
ii Intel® Server System SR9000MK4U Product Guide
Safety Information
Important Safety Instructions
Read all caution and safety statements in this document before performing any of the
instructions. See also Intel Server Boards and Server Chassis Safety Information on the
Resource CD and/or at http://support.intel.com/support/motherboards/server/sb/cs-
010770.htm.
Wichtige Sicherheitshinweise
Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor
Sie eine der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu
Intel-Serverplatinen und Servergehäusen auf der Resource CD oder unter http://
support.intel.com/support/motherboards/server/sb/cs-010770.htm.
Consignes de sécurité
Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce
document avant de suivre toute instruction. Consultez Intel Server Boards and Server
Chassis Safety Information sur le Resource CD ou bien rendez-vous sur le site http://
support.intel.com/support/motherboards/server/sb/cs-010770.htm.
Instrucciones de seguridad importantes
Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar
cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety
Information en el Resource CD y/o en http://support.intel.com/support/motherboards/
server/sb/cs-010770.htm.
iii
重要安全指导
Warnings
Heed safety instructions: Before working with your server product, whether you are
using this guide or any other resource as a reference, pay close attention to the safety
instructions. You must adhere to the assembly instructions in this guide to ensure and
maintain compliance with existing product certifications and approvals. Use only the
described, regulated components specified in this guide. Use of other products /
components will void the UL listing and other regulatory approvals of the product and
will most likely result in noncompliance with product regulations in the region(s) in which
the product is sold.
System power on/off: The power button DOES NOT turn off the system AC power. To
remove power from system, you must unplug the AC power cord from the wall outlet.
Make sure the AC power cord is unplugged before you open the chassis, add, or remove
any components.
Hazardous conditions, devices and cables: Hazardous electrical conditions may be
present on power, telephone, and communication cables. Turn off the server and
disconnect the power cord, telecommunications systems, networks, and modems attached
to the server before opening it. Otherwise, personal injury or equipment damage can
result.
Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives,
boards, and other parts. We recommend that you perfo rm all procedures in this chapter
only at an ESD workstation. If one is not available, provide some ESD protection by
wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on
your server when handling parts.
ESD and handling boards: Always handle boards carefully. They can be extremely
sensitive to ESD. Hold boards only by their edges. After removing a board from its
protective wrapper or from the server, place the board component side up on a grounded,
static free surface. Use a conductive foam pad if available but not the board wrapper. Do
not slide board over any surface.
iv Intel® Server System SR9000MK4U Product Guide
Installing or removing jumpers: A jumper is a small plastic encased conductor that slips
over two jumper pins. Some jumpers have a small tab on top that you can grip with your
fingertips or with a pair of fine needle nosed pliers. If your jumpers do not have such a tab,
take care when using needle nosed pliers to remove or install a jumper; grip the narrow
sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can
damage the contacts inside the jumper, causing intermittent problems with the function
controlled by that jumper. Take care to grip with, but not squeeze, the pliers or other tool
you use to remove a jumper, or you may bend or break the pins on the board.
Intel® Server System SR9000MK4U Product Guide v
vi Intel® Server System SR9000MK4U Product Guide
Preface
About this Manual
Thank you for purchasing and using Intel® server products.
This manual is written for system technicians who are responsible for troubleshooting,
upgrading, and managing the Intel
provides an overview of the features of the server system utilities, and instructions on how
to install, setup, and manage the system. For the latest version of this manual, see http://
support.intel.com/support/motherboards/server/SR9000MK4U/.
Manual Organization
Chapter 1 provides a brief overview of the chassis features for the Server System
SR9000MK4U.
Chapter 2 provides an overview of the features of the boards used in the Server System
SR9000MK4U.
In this chapter, you will find a list of the server board features, photos of the product, and
product diagrams to help you identify components and their locations.
Chapter 3 provides instructions for adding and replacing components. Use this chapter for
step-by-step instructions and diagrams for installing or replacing components such as the
hard drives, memory, processor, fans, boards and other components.
Chapter 4 tells you how to install the system into a rack environment.
®
Server System SR9000MK4U. This document
Chapter 5 provides instructions on using the utilities that are shipped with the board or
that may be required to update the system. This includes how to navigate through the
BIOS Setup screens, and how to clear the CMOS.
Chapter 6 provides troubleshooting information. In this chapter, you will fi nd suggestions
and steps to follow for performing troubleshooting activities to identify the source of a
problem.
Appendices provide tables of POST codes, SEL codes, safety information, safety start-up
warnings, and how to get help.
vii
Product Accessories
You may need or want to purchase one or more of the following accessory items for your
server:
Processor, memory DIMMs, hard drive, USB floppy drive, CD-ROM or DVD-ROM
drive, RAID controller, operating system.
For information about which accessories, memory, processors, and third-party hardware
have been tested and can be used with your board, and for ordering information for Intel
products, see http://support.intel.com/support/motherboards/server/SR9000MK4U/
compat.htm.
Additional Information and Software
If you need more information about this product or information about the accessories that
can be used with this server board, use the following resources. These files are available at
http://support.intel.com/support/motherboards/server/SR9000MK4U/
Unless otherwise indicated in the table below, once on this Web page, type the document
or software name in the search field at the left side of the screen and select the option to
search “This Product.”
Table 1. Additional Information and Software
For this information or
software
For in-depth technical
information about this
product, including BIOS
settings and chipset
information
If you just received this
product and need to
install it
Accessories or other Intel
server products
Hardware (peripheral
boards, adapter cards)
and operating systems
that have been tested with
this product
Processors that have
been tested with this
product
Use this Document or Software
®
Intel
Server System SR9000MK4U Technical Product
Specification
®
Server System SR9000MK4U Quick Start User's Guide in the
Intel
product box
Spares and Configuration Guide
Tested Hardware Operating Systems List
Supported Processors
viii Intel® Server System SR9000MK4U Product Guide
Table 1. Additional Information and Software
For this information or
software
DIMMs that have been
tested with this product
For drivers Driver (for an extensive list of available drivers)
For firmware and BIOS
updates, or for BIOS
recovery
For diagnostics test
software
Tested Memory List
Operating System Driver (for operating system drivers)
Firmware Updates
Diagnostics
Use this Document or Software
See also the Resource CD that came with your server system.
Intel® Server System SR9000MK4U Product Guide ix
Powering the System On and Off
Powering On the System Power
1. Connect the power cables to AC input power connectors in the back of the system
and to the outlet. If 100 - 110 VAC is used, both power supplies must be connected.
2. If peripheral devices are attached that need to be turned on first, power on these
peripherals. See your peripheral guides for information.
3. Press the power button on the front panel. The green power LED will light.
4. Watch the fault LED on the front panel for any signs of trouble. See the
troubleshooting information at the end of this manual for help if necessary.
Powering Off the System Power
1. If peripheral devices are attached that need to be turned off first, power off these
peripherals. See your peripheral guides for information.
2. Press the power button on the front panel. The green power LED will turn off.
Note: The system will force a power off if the power button is held down for four or more
seconds. This method should be used only if the system has locked up. If the power is
forced off, wake events, such as Wake-on-LAN, are disabled. The IPMI “Power Off”
command functions the same way as a four-sec ond button pr ess. When the system power is
forced off, either the power button or the IPMI “Power On” command must be used to
power the system back on.
x Intel® Server System SR9000MK4U Product Guide
Contents
Safety Information ..................................................................................................... iii
Important Safety Instructions ................................................................................................ iii
Wichtige Sicherheitshinweise ............................................................................................... iii
Consignes de sécurité .......................................................................................................... iii
Instrucciones de seguridad importantes ............................................................................... iii
Warnings ............................................................................................................................... iv
Preface .......................................................................................................................vii
About this Manual ................................................................................................................ vii
Manual Organization ............................................................................................................vii
Product Accessories ............................................................................................................viii
Additional Information and Software ....................................................................................viii
Powering the System On and Off ..........................................................................................x
Powering On the System Power ....................................................................................x
Powering Off the System Power ....................................................................................x
Chapter 1: Intel® Server System SR9000MK4U Chassis Overview ....................... 1
Chassis Description ...............................................................................................................2
External Chassis Features .....................................................................................................3
Chassis Front ................................................................................................................4
Chassis Rear .................................................................................................................9
Internal Layout .............................................................................................................11
Internal Chassis Features ....................................................................................................12
Power Supply Subsystem ............................................................................................12
Cooling Subsystem ......................................................................................................14
PCI Card Slot ...............................................................................................................15
Chapter 2: Intel® Server System SR9000MK4U Board Set Overview .................. 17
Main Board ..........................................................................................................................18
Configuration Restrictions ...........................................................................................22
Processor Configurations ............................................................................................23
Memory Box Card ................................................................................................................24
DIMM Configurations ...................................................................................................25
Hard Drive Backplane ..........................................................................................................29
Hard Drive Population .................................................................................................30
Front Panel Board ................................................................................................................30
Chapter 3: Installing and Removing Components ................................................ 33
Tools Needed ......................................................................................................................33
Installing and Removing the Front Bezel .............................................................................34
Removing the Front Bezel ...........................................................................................34
Intel® Server System SR9000MK4U Product Guide xi
Installing the Front Bezel ............................................................................................. 35
Installing and Removing the Top Cover .............................................................................. 36
Removing the Top Cover ............................................................................................ 36
Installing the Top Cover .............................................................................................. 37
Installing and Removing a Hard Drive ................................................................................. 37
Installing a Hard Drive ................................................................................................. 38
Removing a Hard Drive ............................................................................................... 40
Hot-swapping a Hard Drive ......................................................................................... 42
Installing and Removing a Memory Box .............................................................................. 42
Installing a Memory Box .............................................................................................. 43
Removing a Memory Box ............................................................................................ 45
Hot-swapping a Memory Box ...................................................................................... 46
Installing and Removing DIMMs .......................................................................................... 48
DIMM Installation Guidelines ...................................................................................... 48
Installing DIMMs .......................................................................................................... 49
Removing DIMMs ........................................................................................................ 50
Installing and Removing an Optical Drive ........................................................................... 51
Installing an Optical Drive ........................................................................................... 51
Removing the Optical Drive ........................................................................................ 53
Installing and Removing a Fan ............................................................................................ 55
Installing a Fan ............................................................................................................ 55
Removing a Fan .......................................................................................................... 57
Hot-swapping a Fan .................................................................................................... 58
Installing and Removing a PCI Card ................................................................................... 59
Installing a PCI Card ................................................................................................... 59
Removing a PCI Card ................................................................................................. 63
Hot-Plugging a PCI Card ............................................................................................. 67
Installing and Removing a Power Supply ............................................................................ 68
Installing a Power Supply ............................................................................................ 68
Removing a Power Supply .......................................................................................... 70
Hot-swapping a Power Supply .................................................................................... 73
Installing and Removing the Front Control Panel and Optical Drive Assembly ................... 74
Removing the Front Control Panel and Optical Drive Assembly ................................. 74
Installing the Front Control Panel and Optical Drive Assembly ................................... 75
Installing and Removing the Power Supply Box .................................................................. 76
Removing the Power Supply Box ................................................................................ 76
Installing the Power Supply Box .................................................................................. 80
Installing and Removing the Power Supply Support ........................................................... 83
Removing the Power Supply Support ......................................................................... 83
Installing the Power Supply Support ........................................................................... 85
Installing and Removing the Hard Drive Backplane Cover ................................................. 87
Removing the Hard Drive Backplane Cover ............................................................... 87
Installing the Hard Drive Backplane Cover ................................................................. 88
Installing and Removing the KVM Card .............................................................................. 89
xii Intel® Server System SR9000MK4U Product Guide
Removing the KVM Card .............................................................................................89
Installing the KVM Card ...............................................................................................90
Installing and Removing the PCI Card Divider ....................................................................91
Removing the PCI Card Divider ..................................................................................91
Installing the PCI Card Divider ....................................................................................93
Installing and Removing the Air Flow Guide ........................................................................95
Removing the Air Flow Guide ......................................................................................95
Installing the Air Flow Guide ........................................................................................97
Installing and Removing the Fan Box ..................................................................................98
Removing the Fan Box ................................................................................................98
Installing the Fan Box ................................................................................................101
Installing and Removing the Hard Drive Backplane ..........................................................103
Removing the Hard Drive Backplane ........................................................................103
Installing the Hard Drive Backplane ..........................................................................107
Installing and Removing a Processor ................................................................................110
Removing a Processor ..............................................................................................111
Installing the Processor .............................................................................................113
Disassembling a Processor Assembly ...............................................................................122
Installing and Removing the Mounting Plate .....................................................................125
Removing the Mounting Plate ...................................................................................125
Installing the Mounting Plate .....................................................................................127
Installing and Removing Chassis Handles ........................................................................129
Installing Chassis Handles ........................................................................................129
Removing Chassis Handles ......................................................................................129
Chapter 4: Configuration Software and Utilities .................................................. 131
The Extensible Firmware Interface (EFI) Boot Manager ...................................................131
The Extensible Firmware Interface (EFI) Shell ..................................................................134
LSI* SAS Utility ..................................................................................................................137
Formatting a Hard Drive ............................................................................................137
Clearing the CMOS ............................................................................................................140
Upgrading the Firmware ....................................................................................................140
How to Use FWUPDATE ...........................................................................................142
Execution Screen ......................................................................................................144
Using System Setup ..........................................................................................................145
Starting Setup ............................................................................................................145
Recording Your Setup Settings .................................................................................145
Navigating Setup Utility Screens ...............................................................................146
Primary Screens ........................................................................................................146
Configuring Serial-Over LAN .............................................................................................151
Chapter 5: Troubleshooting .................................................................................. 153
Initial Troubleshooting Steps .............................................................................................153
Collecting System State Information ..................................................................................156
How to Read the POST Codes ..................................................................................159
Intel® Server System SR9000MK4U Product Guide xiii
How to Use Selview to Read the System Event Log ................................................ 160
How to Collect System and Error Logs ..................................................................... 160
Taking Corrective Action ................................................................................................... 162
Appendix A: Console Setup ...................................................................................163
On-board VGA ...................................................................................................................163
Serial Console ................................................................................................................... 165
Appendix B: Cabling ...............................................................................................167
Working with Ribbon Cables ............................................................................................. 167
Cable Connections ............................................................................................................ 168
Appendix C: POST Codes ......................................................................................171
Appendix D: Installation/Assembly Safety Instructions .....................................181
English ............................................................................................................................... 181
Deutsch ............................................................................................................................. 183
Français ............................................................................................................................. 185
Español ............................................................................................................................. 187
Italiano ............................................................................................................................... 189
Appendix E: Safety Information ............................................................................193
Warning Labels .................................................................................................................193
English ............................................................................................................................... 195
Server Safety Information ......................................................................................... 195
Safety Warnings and Cautions .................................................................................. 196
Intended Application Uses ........................................................................................ 196
Site Selection ............................................................................................................ 197
Equipment Handling Practices .................................................................................. 197
Power and Electrical Warnings ................................................................................. 198
System Access Warnings ......................................................................................... 199
Rack Mount Warnings ............................................................................................... 200
Electrostatic Discharge (ESD) ................................................................................... 200
Other Hazards ........................................................................................................... 201
Deutsch ............................................................................................................................. 202
Sicherheitshinweise für den Server ........................................................................... 202
Sicherheitshinweise und Vorsichtsmaßnahmen ....................................................... 202
Zielbenutzer der Anwendung .................................................................................... 203
Standortauswahl ....................................................................................................... 203
Handhabung von Geräten ......................................................................................... 204
Warnungen zu Netzspannung und Elektrizität .......................................................... 204
Warnhinweise für den Systemzugang ....................................................................... 205
Warnhinweise für Racks ........................................................................................... 206
Elektrostatische Entladungen (ESD) ......................................................................... 206
Andere Gefahren ....................................................................................................... 207
Français ............................................................................................................................. 208
xiv Intel® Server System SR9000MK4U Product Guide
Consignes de sécurité sur le serveur ........................................................................208
Sécurité: avertissements et mises en garde ..............................................................208
Domaines d’utilisation prévus ....................................................................................209
Sélection d’un emplacement .....................................................................................209
Pratiques de manipulation de l’équipement ...............................................................209
Alimentation et avertissements en matière d’électricité .............................................210
Avertissements sur l’accès au système .....................................................................211
Avertissements sur le montage en rack ....................................................................212
Décharges électrostatiques (ESD) ............................................................................212
Autres risques ............................................................................................................212
Español ..............................................................................................................................214
Información de seguridad del servidor ......................................................................214
Advertencias y precauciones sobre seguridad ..........................................................214
Aplicaciones y usos previstos ....................................................................................215
Selección de la ubicación ..........................................................................................215
Manipulación del equipo ............................................................................................215
Advertencias de alimentación y eléctricas .................................................................216
Advertencias el acceso al sistema ............................................................................217
Advertencias sobre el montaje en bastidor ...............................................................218
Descarga electrostática (ESD) ..................................................................................218
Appendix F: Getting Help ...................................................................................... 225
World Wide Web ................................................................................................................225
Telephone ..........................................................................................................................225
Appendix G: Regulatory and Compliance Information ....................................... 229
Product Regulatory Compliance ........................................................................................229
Product Safety Compliance .......................................................................................229
Product EMC Compliance - Class A Compliance ......................................................230
Certifications / Registrations / Declarations ...............................................................230
Electromagnetic Compatibility Notices ..............................................................................231
FCC Verification Statement (USA) ............................................................................231
Industry Canada (ICES-003) .....................................................................................232
Europe (CE Declaration of Conformity) .....................................................................232
VCCI (Japan) .............................................................................................................232
BSMI (Taiwan) ...........................................................................................................233
RRL (Korea) ..............................................................................................................233
CNCA (CCC China) ...................................................................................................233
Regulated Specified Components .....................................................................................234
Restriction of Hazardous Substances (RoHS) Compliance ...............................................235
End of Life / Product Recycling ..........................................................................................235
Intel® Server System SR9000MK4U Product Guide xv
xvi Intel® Server System SR9000MK4U Product Guide
List of Figures
Figure 1. Intel® Server System SR9000MK4U Three Dimensional View.................................. 1
Figure 2. Chassis Front View .................................................................................................... 4
Figure 3. Front Panel Controls and Indicators........................................................................... 5
Figure 4. Optical Drive Bracket with Drive Installed .................................................................. 6
Figure 5. Hard Drive Carrier...................................................................................................... 6
Figure 6. Memory Box Front View............................................................................................. 8
Figure 7. Chassis Rear View..................................................................................................... 9
Figure 8. Open System, Top View .......................................................................................... 11
Figure 9. Power Supply Indicators .......................................................................................... 13
Figure 10. Cooling Fan Indicator............................................................................................. 14
Figure 11. PCI Card Slot Indicator .......................................................................................... 15
Figure 12. Block Diagram........................................................................................................ 17
Figure 13. Main Board Layout................................................................................................. 18
Figure 14. Processor Locations............................................................................................... 23
Figure 15. Memory Box Card Layout ...................................................................................... 24
Figure 16. DIMM Locations (Top View of Memory Box).......................................................... 25
Figure 17. Memory Upgrade Path........................................................................................... 28
Figure 18. Hard Drive Backplane Top View ............................................................................ 29
Figure 19. Hard Drive Backplane Bottom View....................................................................... 29
Figure 20. Front Panel Board Layout ...................................................................................... 30
Figure 21. Removing the Front Bezel...................................................................................... 34
Figure 22. Installing the Front Bezel........................................................................................ 35
Figure 23. Removing the Top Cover....................................................................................... 36
Figure 24. Installing the Top Cover ......................................................................................... 37
Figure 25. Pulling Down on the Hard Drive Carrier Lever....................................................... 38
Figure 26. Mounting a Hard Drive ........................................................................................... 39
Figure 27. Installing a Hard Drive............................................................................................ 39
Figure 28. Pulling Down on the Hard Drive Carrier Lever....................................................... 40
Figure 29. Unmounting a Hard Drive....................................................................................... 41
Figure 30. Hard Drive LED Indicators ..................................................................................... 42
Figure 31. Removing the Memory Box Filler Panel................................................................. 43
Figure 32. Installing the Memory Box...................................................................................... 44
Figure 33. Memory Box Installed and Locked into Place........................................................ 44
Figure 34. Removing the Memory Box.................................................................................... 45
Figure 35. Memory Box Front View......................................................................................... 46
Figure 36. Four-DIMM Installation Pattern .............................................................................. 48
Figure 37. Eight-DIMM Installation Pattern ............................................................................. 48
Figure 38. Locating the Optical Drive Installation Position...................................................... 51
Figure 39. Removing the Optical Drive Filler Panel ................................................................ 51
Figure 40. Attaching the Optical Drive to the Bracket ............................................................. 52
Figure 41. Installing of Optical Drive ....................................................................................... 52
Figure 42. Locating the Optical Drive Installation Position...................................................... 53
Intel® Server System SR9000MK4U Product Guide xvii
Figure 43. Removing Optical Drive from Server ..................................................................... 53
Figure 44. Removing the Optical Drive from the Bracket........................................................ 54
Figure 45. Locating the Fans .................................................................................................. 55
Figure 46. Installing a Fan ...................................................................................................... 56
Figure 47. Locating the Fans .................................................................................................. 57
Figure 48. Removing a Fan .................................................................................................... 57
Figure 49. Fan Fault LED........................................................................................................ 58
Figure 50. Opening the PCI Caution Plate.............................................................................. 59
Figure 51. Unlocking a PCI Card Lock.................................................................................... 60
Figure 52. Removing a PCI Slot Cover................................................................................... 60
Figure 53. PCI Tail Lock ......................................................................................................... 61
Figure 54. Installing a PCI Card.............................................................................................. 61
Figure 55. Locking a PCI Card into Place............................................................................... 62
Figure 56. Closing the PCI Caution Plate ............................................................................... 62
Figure 57. Opening a PCI Caution Plate................................................................................. 63
Figure 58. Unlocking a PCI Card Lock.................................................................................... 64
Figure 59. Releasing the PCI Card from the Tail Lock ........................................................... 64
Figure 60. Installing a PCI Slot Cover..................................................................................... 65
Figure 61. Locking a PCI Card or Slot Cover into Place......................................................... 65
Figure 62. Closing the PCI Caution Plate ............................................................................... 66
Figure 63. Locating the Lens Switch and PCI Card LED........................................................ 67
Figure 64. Removing a Power Supply Filler............................................................................ 69
Figure 65. Installing a Power Supply ...................................................................................... 69
Figure 66. Locking the Power Supply into Place .................................................................... 70
Figure 67. Opening the Power Supply Levers ........................................................................ 71
Figure 68. Removing the Power Supply ................................................................................. 71
Figure 69. Installing a Power Supply Filler.............................................................................. 72
Figure 70. Power Supply LED Indicators................................................................................ 73
Figure 71. Removing the Front Control Panel and Optical Drive Assembly ........................... 74
Figure 72. Installing the Front Control Panel and Optical Drive Assembly ............................. 75
Figure 73. Locating the CPU1 / CPU2 MVR Connection........................................................ 77
Figure 74. Disconnecting the IDE and SATA Cables.............................................................. 77
Figure 75. Loosening the Exterior Captive Screws................................................................. 78
Figure 76. Loosening the Interior Captive Screws.................................................................. 78
Figure 77. Lifting the Power Supply Box from System............................................................ 79
Figure 78. Inserting the Rear of Power Supply Box................................................................ 80
Figure 79. Setting the Front of the Power Supply Box into Place........................................... 80
Figure 80. Tightening the Internal Power Supply Box Screws................................................ 81
Figure 81. Tightening the External Power Supply Box Screws............................................... 81
Figure 82. Locating the CPU1 / CPU2 MVR Connection........................................................ 82
Figure 83. Connecting the IDE and SATA Cables.................................................................. 82
Figure 84. Loosening the Power Supply Support Captive Screws ......................................... 84
Figure 85. Lifting the Power Supply Support from System..................................................... 84
Figure 86. Setting the Power Supply Support into Place........................................................ 85
Figure 87. Tightening the Power Supply Support Screws ...................................................... 86
Figure 88. Removing the Hard Drive Backplane Cover.......................................................... 87
Figure 89. Installing the Hard Drive Backplane Cover............................................................ 88
xviii Intel® Server System SR9000MK4U Product Guide
Figure 90. Checking the Backplane Cover Latches ................................................................ 89
Figure 91. Locating the KVM Card.......................................................................................... 90
Figure 92. Removing the PCI Card Divider............................................................................. 92
Figure 93. Installing the PCI Divider........................................................................................ 93
Figure 94. Locating the CPU1 / CPU2 MVR Connection ........................................................ 94
Figure 95. Removing the Air Flow Guide ................................................................................ 96
Figure 96. Installing the Air Flow Guide .................................................................................. 97
Figure 97. Loosening the Exterior Screws .............................................................................. 99
Figure 98. Loosening the Interior Screws.............................................................................. 100
Figure 99. Lifting the Fan Box from the System.................................................................... 100
Figure 100. Installing the Fan Box......................................................................................... 101
Figure 101. Tightening the Internal Fan Box Screws............................................................ 102
Figure 102. Tighten the External Fan Box Screws................................................................ 102
Figure 103. Removing the Hard Drive Backplane from System............................................ 106
Figure 104. Installing the Hard Drive Backplane................................................................... 107
Figure 105. Attaching the Hard Drive Backplane to the System ........................................... 108
Figure 106. Processor Assembly Components..................................................................... 110
Figure 107. Removing the MVR Handles.............................................................................. 112
Figure 108. Loosening the MVR Screws............................................................................... 112
Figure 109. Exposing the Thermal Interface Material ........................................................... 114
Figure 110. Installing the Pin Shroud over the Processor..................................................... 115
Figure 111. Installing the Spring Clip .................................................................................... 115
Figure 112. Setting the Processor over the Heat Sink .......................................................... 116
Figure 113. Securing the Processor to the Heat Sink........................................................... 116
Figure 114. Installing the Bolster Plate onto the Processor .................................................. 117
Figure 115. Making Sure the Processor Socket is Unlocked................................................ 117
Figure 116. Setting the Processor Assembly into Place over the Processor Socket ............ 118
Figure 117. Attaching the Processor and Heat Sink to the Main Board................................ 118
Figure 118. Removing the Protective Cover from the LGA Terminal.................................... 119
Figure 119. Setting the MVR into Place on the Processor Assembly ................................... 119
Figure 120. Attaching the MVR to the Processor Assembly ................................................. 120
Figure 121. Installing the Handles onto the MVR.................................................................. 120
Figure 122. Installing the LGA Terminal Cover..................................................................... 122
Figure 123. Loosening the Heat Sink Screws ....................................................................... 122
Figure 124. Removing the Bolster Plate from the Processor ................................................ 123
Figure 125. Removing the Processor from the Heatsink....................................................... 123
Figure 126. Removing the Spring Clip .................................................................................. 124
Figure 127. Removing the Pin Shroud from the Processor................................................... 124
Figure 128. Lifting the Mounting Plate from the System ....................................................... 126
Figure 129. Setting the Mounting Plate into Place ................................................................ 127
Figure 130. Attaching the Chassis Handles .......................................................................... 129
Figure 131. Firmware Update Block Diagram ....................................................................... 141
Figure 132. FWUPDATE File Path Example......................................................................... 142
Figure 133. FWUPDATE Execution Screen.......................................................................... 144
Figure 134. State Transition Diagram ................................................................................... 156
Figure 135. Location of POST Code LED............................................................................. 159
Figure 136. Connections Near Power Supply Box and PCI Card Divider............................. 168
Intel® Server System SR9000MK4U Product Guide xix
Figure 137. SATA Connections on Hard Drive Backplane ................................................... 168
Figure 138. IDE Connection and Cable Routing................................................................... 169
Figure 139. MVR Connectors ............................................................................................... 169
Figure 140. Caution: Memory Box Contains Hot Components............................................. 193
Figure 141. Caution: Server System is Heavy...................................................................... 194
Figure 142. Caution: System Contains Areas of High Voltage ............................................. 194
Figure 143. Warning: Voltage on Non Hot-swap Power Supply........................................... 195
Figure 144. Warning: Voltage on Hot-swap Power Supply................................................... 195
xx Intel® Server System SR9000MK4U Product Guide
List of Tables
Table 1. Additional Information and Software .........................................................................viii
Table 2. Server Physical Specifications ....................................................................................1
Table 3. Chassis Feature Summary ..........................................................................................2
Table 4. SAS Hard Drive LED Details .......................................................................................7
Table 5. NIC LEDs ..................................................................................................................10
Table 6. 1390 W Power Supply Configuration ........................................................................12
Table 7. Main Board Components ...........................................................................................19
Table 8. Main Board External I/O Connectors .........................................................................21
Table 9. Main Board Internal I/O Connectors ..........................................................................21
Table 10. Configuration Restrictions .......................................................................................22
Table 11. Supported Processor Configuration ........................................................................23
Table 12. Memory Box Card Components ..............................................................................24
Table 13. Memory Box Card Connectors ................................................................................24
Table 14. Memory Operational Modes ....................................................................................26
Table 15. Hard Drive Backplane Connectors ..........................................................................29
Table 16. Front Panel Board Components ..............................................................................30
Table 17. Front Panel Board Connectors ................................................................................31
Table 18. Loosening the Hard Drive Backplane Screws .......................................................105
Table 19. Boot Maintenance Menu Options ..........................................................................132
Table 20. EFI Shell Commands ............................................................................................135
Table 21. Command Line Description ...................................................................................143
Table 22. Using Setup Screens .............................................................................................146
Table 23. Primary Setup Screens .........................................................................................146
Table 24. Main Setup Screen ................................................................................................147
Table 25. Processor Screen ..................................................................................................148
Table 26. Memory Screen .....................................................................................................148
Table 27. Devices Screen .....................................................................................................149
Table 28. Server Management Screen .................................................................................150
Table 29. COM1 Console Redirection ...................................................................................150
Table 30. Troubleshooting Guide ..........................................................................................153
Table 31. POST Codes Generated by the BMC and Logged at the Seven Segment LED ...171
Table 32. POST Codes Generated by SAL and Logged at the Seven Segment LED ..........177
Table 33. Error POST Codes Generated by SAL ..................................................................179
Intel® Server System SR9000MK4U Product Guide xxi
xxii Intel® Server System SR9000MK4U Product Guide
1 Intel
Chassis Overview
®
Server System SR9000MK4U
The Intel® Server System SR9000MK4U as shown in Figure 1 is a compact, high-density
rack-mount server system with support for up to four Intel
256-GB DDR2 SDRAM memory. The system is based on the Hitachi CF-3e board set and
the Hitachi CF-3e chipset.
The system supports hot-plug PCI-X* and PCI-Express* add-in cards; hot-swap,
redundant power supply modules; hot-swap redundant cooling fans; and hot-swap hard
drives. The system supports symmetric multiprocessing (SMP) and a variety of operating
systems. Table 2 provides an overview of the server system's physical characteristics.
®
Itanium® 2 processors and
AF001081
®
Figure 1. Intel
Characteristics Specifications
Height 176 mm (6.9 inches)
Width 441 mm (17.3 inches)
Depth 765 mm (30.1 inches)
Weight Base: 21 kg (46.3 lbs), Max: 48 kg (105.8 lbs)
Heat Dissipation 1390 W
Server System SR9000MK4U Three Dimensional View
Table 2. Server Physical Specifications
1
Chassis Description
Features are outlined in Table 3.
Table 3. Chassis Feature Summary
Feature Comment
Server Configuration
Expansion and Servicing
• Stand-alone system including external I/O PCI slots and
disk expansion as needs grow
• Support for Intel
®
Itanium® 2 processors
• Support for 533 MHz Front Side Bus (FSB)
• Support for Double Data Rate-2 (DDR-2) 533 Synchronous
Dynamic Random Access Memory (SDRAM)
• Support for PCI Express* x4/x8/x16
• Up to four Intel
®
Itanium® 2 processors
• Up to 32 DIMM sockets with max 256 GB memory capacity
• Two 64-bit PCI-X* slots
• Two x8 PCI-Express* slots
• Two x16 PCI-Express slots
• Up to eight hot-swappable 3.5-inch SAS 3G hard drives
with front/external access
• Two hot-swap 1390 W power supplies in a redundant
power cords when using 200-240 VAC configuration with
redundant power cords (one cord per power supply). If 100
- 110 VAC is used, both power supplies must be connected
for the server system to operate, and redundancy is not
available.
• Six top access hot-swap system fans in a redundant (5+1)
configuration
• Dockable slimline optical drive
• Status indicator LEDs
Management
• Intelligent Platform Management Interface (IPMI) 2.0
compliant
• Remote management across the LAN
• Remote diagnostics support across the LAN
• Remote KVM across the LAN
• Remote optical drive access across the LAN
Upgrades
• Field upgradeable to the next generation Intel
processor family
®
Itanium®
• Multi-generational chassis
2 Intel® Server System SR9000MK4U Product Guide
External Chassis Features
System control buttons and indicators are located in several places on the chassis:
• Chassis front
— Front panel: Front panel switches and LEDs
— Optical drive bay
— Hot-swap hard drive bay: hard drive LEDs
— Memory box: Memory box serviceability LEDs
• Chassis rear
— Power supplies and AC inputs
—PCI slots
—IO ports
— Identification switch
• Chassis top
— Power supply indicators
— Cooling fan
— PCI hot plug
Intel® Server System SR9000MK4U Product Guide 3
Chassis Front
Figure 2 shows the front view of the chassis with the snap-on bezel in place. The bezel
provides access to the optical drive, front panel controls, and the hot-swap hard drives.
The bezel must be removed to access the memory boxes.
B
C
A
D E F G
A. Front Panel, see “Front Panel” E. Memory box 1
B. Optical Drive F. Memory box 2
AF001082
C. Hard Drives, HDD0 - HDD7 from left to right G. Memory box 3
D. Memory box 0
Figure 2. Chassis Front View
4 Intel® Server System SR9000MK4U Product Guide
Front Panel
The front panel is located below the slimline optical drive on the left-side of the chassis
front. The front panel provides buttons and status indicator LEDs. Figure 3 shows the
control buttons and status indicators on the front panel.
A
A. USB Port 0, USB 1.1. The port is shut down in
case of an over-current. To recover, power
down server and then power it back on.
B. USB Port 1, USB 1.1. The port is shut down in
case of an over-current. To recover, power
down server and then power it back on.
C. Power button and power LED.
– Green on: ACPI S0 state.
– Green blink: System is powering down.
– LED off: ACPI S5 state.
For information about power the system on and off,
see “Powering the System On and Off” on page x.
C
B
F. Identification button and blue ID LED. Button toggles
state of LED between on and off.
E
D
G
F
I
H
AF001083
– Blue on: Identifies server.
– Blue blink: CMOS being cleared or FWH recovery
in process. For instructions on how to clear the
CMOS, see “Clearing the CMOS” on page 140.
– Off: System not identified, CMOS not being
cleared, FWH recovery not in process.
G. Power fault LED:
– Orange on: Critical, non-recoverable power fault
detected.
– Orange blink: Non-critical power fault detected.
– Off: No power fault detected.
H. Cooling fault LED:
– Orange on: Critical non-recoverable cooling fault
detected.
– Orange blink: Non-critical cooling fault detected.
– Off: No cooling fault detected by the BMC.
D. Reset button: Resets the system. I. General fault LED:
– Orange on: Critical, non-recoverable fault other
than power or cooling fault detected.
– Orange blink: Non-critical fault other than power or
cooling fault detected.
– Off: No general fault detected.
E. System diagnostic interrupt (SDINT) button:
Asserts INIT to system.
Figure 3. Front Panel Controls and Indicators
Intel® Server System SR9000MK4U Product Guide 5
Optical Drive Bay
The slim-line optical drive (DVD-ROM / CD-ROM drive) is inserted from the front of the
optical drive bay. The system power must be turned off to remove or install this drive.
Note: Intel validates specific DVD-ROM / CD-ROM drives. See the Intel
SR9000MK4U Tested Hardware and Operating System List” for a list of these drives
available.
AF001084
Figure 4. Optical Drive Bracket with Drive Installed
®
Server System
Hot-swap Hard Drive Bay
The hot-swap hard drive carrier, shown in Figure 5 is designed to support 15,000-RPM or
slower SAS3G technology hard drives.
AF001085
Figure 5. Hard Drive Carrier
6 Intel® Server System SR9000MK4U Product Guide
Notes:
The hard drive carriers contain light-pipes that allow dual-color LED indicators to display
through the bezel. The hard drive status is described in Table 4.
Table 4. SAS Hard Drive LED Details
LED Color State Description
Green On Activity
4 Hz blink Locate
1 Hz blink Rebuild
Red On Error
Red / Green / Off Blink Hard drive insert
Power on reset with or without hard drive
• To test the hard drive LEDs, do the following:
— Install a hard drive.
— Power on the system.
— Watch for the LED status to change. The red LED should be on for 0.5 seconds,
then the green turns on and remains on.
• Intel validates specific hard drive types in the Server System SR9000MK4U. See the
®
Server System SR9000MK4U T ested Hardware and Operating System List for
Intel
a list of the drives supported.
Intel® Server System SR9000MK4U Product Guide 7
Memory Box
In memory mirror mode, memory box 0 is paired with memory box 1. Memory box 2 is
paired with memory box 3. When mirroring mode is used, either of the memory boxes
with a pair can be hot-swapped.
Figure 6 shows the front view of the memory box.
A
Callout LED LED State Description
A Memory Box Mirror
LED
B Memory Box Power
LED
C Memory Box
Attention LED
D No LED N/A Hot-swap button. Press this button to initiate
Green on The memory box is operating in mirror
Off The memory box is not operating in mirror
Green on The memory box is powered on.
Off The memory box is powered off.
Orange on An error has been detected in the memory
Off No error has been detected on the memory
C
B
D
mode.
mode.
box.
box or the memory box is powered off.
a hot-swap process.
AF001086
Figure 6. Memory Box Front View
8 Intel® Server System SR9000MK4U Product Guide
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