Top Load Washer
NS-TWM45W1
USER GUIDE
Before using your new product, please read these instructions to prevent any damage.
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Main components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Unpacking your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Washer dimensions and installation measurements . . . . . . . . . . . . . . . . .16
Electrical requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Water requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Drainage requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Installing your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Tools you need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Step 1: Select a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Step 2: Connect the water hoses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Step 3: Connect the drain hose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Step 4: Level your washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Step 5: Power your washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Step 6: Run a test cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Step 7: Protect the power cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Washing a load of laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Step 1: Selecting a detergent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Step 2: Turn on your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Step 3: Load your washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Step 4: Add detergent and additives to the compartments . . . . . . . . . .33
Step 5: Select the appropriate cycle and options for the load . . . . . . . .34
Step 6: (Optional) Set a delayed start time. . . . . . . . . . . . . . . . . . . . . . . . . . .34
Step 7: Start your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Step 8: Unload your laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Setting the child lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Washer options and settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Maintaining your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Cleaning the exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Cleaning the interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Cleaning the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Cleaning the detergent, bleach, or softener compartment. . . . . . . . . . .39
Cleaning the tub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Storing your washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Understanding the error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
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SAFETY & PRECAUTIONS
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
NS-TWM45W1
Introduction
Congratulations on your purchase of a high-quality Insignia product. Your
NS-TWM45W1 represents the state of the art in top-load washing machine
technology and is designed for reliable and trouble-free performance.
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
This User Guide contains important information on the installation, use, and care of
your appliance. Please read this guide carefully before installation and operation
of this machine to prevent injury and property damage.
The Warnings and Important Safety Instructions in this guide do not cover all
possible conditions and situations that may occur. It is your responsibility to use
common sense, caution, and care when installing, maintaining, and operating
your washer.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
WARNING:
cause serious personal injury or death.
To reduce the risk of fire, explosion, electric shock, or personal injury
when using your washing machine, follow these basic safety
precautions.
This indicates that hazards or unsafe practices may
CAUTION: This indicates that hazards or unsafe practices may
cause minor personal injury or property damage.
This symbol indicates that there are important operating and
maintenance instructions in the literature accompanying your
washing machine.
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SAFETY & PRECAUTIONS
WAR NIN G
State of California Proposition 65
Warnings
WARNING:
Cancer and Reproductive Harm–www.P65Warnings.ca.gov.
WARNING:
Do not store or use gasoline or other flammable vapors and liquids in
the vicinity of this or any other appliance.
Basic precautions
1 Read all instructions before using the appliance.
2 Use this appliance only for its intended purpose as described in this User
Guide.
3 Before use, the washer must be properly installed as described in this guide.
4 Always follow the fabric care instructions supplied by the garment
manufacturer.
5 Do not wash or dry articles that have been previously cleaned in, washed in,
soaked in, or spotted with gasoline, dry-cleaning solvents, or other flammable
or explosive substances as they give off vapors that could ignite or explode.
6 Do not allow children to play on or in the appliance. Close supervision of
children is necessary when the appliance is used near children.
7 Before the appliance is removed from service or discarded, remove the lid of
the washing compartment.
8 Do not reach into the appliance if the tub is moving.
9 Do not install or store this appliance where it will be exposed to the weather
or freezing temperatures.
10 Do not tamper with the controls.
11 Do not repair or replace any part of the appliance or attempt any servicing
unless it is specifically recommended in the user-maintenance instructions or
in published user-repair instructions that you understand.
12 Under certain conditions, hydrogen gas may be produced in a hot-water
system that has not been used for two weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot-water system has not been used for such a period,
before using a washing machine, turn on all hot-water faucets and let the
water flow from each for several minutes. This will release any accumulated
hydrogen gas. As the gas is flammable, do not smoke or use an open flame
during this time.
13 Keep the area underneath and around your appliance free of combustible
materials (lint, paper, rags, and so on), gasoline, chemicals, and other
flammable vapors and liquids.
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SAFETY & PRECAUTIONS
WAR NIN G
14 Do not place items exposed to cooking oil in your washer. Items contaminated
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with cooking oil may contribute to a chemical reaction that could cause a load
to catch fire.
15 This washer is not designed for maritime use or for mobile installations such as
in RVs, aircraft, and other mobile platforms.
16 Turn off the water faucets and unplug the washer if the machine is to be left
for an extended period of time, such as during vacations.
17 Packaging material can be dangerous for children. There is a risk of
suffocation! Keep all packaging away from children.
18 Always check the inside of the washer for foreign objects before loading
laundry. Keep the lid closed when not in use.
19 Do not add gasoline, dry-cleaning solvents, or other flammable or explosive
substances to the wash water. These substances give off vapors that could
ignite or explode.
Installation warnings and precautions
1 Plug the power cord into an AC 120 V/60 Hz wall socket rated at 15 amps or
higher. Use the socket for this washer only. Do not use an extension cord.
• Sharing a wall socket with another appliance, using a power strip, or
extending the power cord may result in electric shock or fire.
• Do not use an electric transformer. It may result in electric shock or fire.
• Make sure that the power voltage, frequency, and current match the
product's specifications. Failing to do so may result in electric shock or fire.
2 Remove all foreign substances such as dust or water from the power plug
terminals and contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failing to do so may result in electric shock or fire.
3 Plug the power plug into the wall socket in the right direction so that the cord
runs towards the floor.
• If you plug the power plug into the socket in the opposite direction, the
electric wires within the cable may be damaged and this may result in
electric shock or fire.
4 Plug the power plug into the wall socket firmly. Do not use a damaged power
plug, or loose wall socket, because this may result in electric shock or fire.
5 Do not pull or excessively bend the power cord. Do not twist or tie the power
cord.
6 Do not hook the power cord over a metal object, place a heavy object on the
power cord, insert the power cord between objects, or push the power cord
into the space behind the appliance, because this may result in electric shock
or fire.
7 Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failing to do so may result in electric shock or fire.
8 If the power plug or power cord are damaged, contact your nearest service
center.
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SAFETY & PRECAUTIONS
WAR NIN G
9 Do not install on carpet. Install the washer on a level and solid floor that can
support its weight. Failure to do so may result in abnormal vibrations, noise, or
problems with the product.
10 The washer is heavy. Two or more people may be needed to install and move
the appliance. Failure to do so may result in bodily or other injuries.
11 Store and install the washer where it will not be exposed to temperatures
below freezing or exposed to outdoor weather conditions. Failure to do so
may result in serious leak damage.
12 Position the appliance so that the power plug is easily accessible. Failure to do
so may result in electric shock or fire due to an electrical short circuit.
13 Failure to closely follow these instructions may result in an abnormal vibrating
and out-of-balance condition that could result in physical injury, property
damage, and/or appliance damage.
Use and maintenance warnings and precautions
1 If the appliance is flooded, cut the power immediately and contact your
nearest service center.
2 If the appliance emits a strange noise, a burning smell, or smoke, unplug the
power plug immediately and contact your nearest service center. Failure to do
so may result in electric shock or fire.
3 In the event of a gas leak (such as propane or LP gas), ventilate the area
immediately. Do not turn any appliance or light on or off.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
4 Do not force the washer lid open while the washer is operating
(high-temperature washing, drying, or spinning).
• Water flowing out of the washer may cause burns or cause the floor to be
slippery. This may result in injury.
• Forcing the lid open can damage the product or cause injury.
5 Make sure to remove the packaging (sponge, styrofoam) attached to the
bottom of the washer before using it.
6 Do not insert your hand or a metal object under the washer. This may result in
injury.
7 Do not attempt to operate this appliance if it is damaged, malfunctioning,
partially disassembled, or has missing or broken parts, including a damaged
cord or plug. This may result in electric shock, fire, or death.
8 Do not touch the power plug with wet hands. This may result in electric shock.
9 Do not turn the appliance off by unplugging the power plug while the washer
is in operation. Plugging the power plug into the wall socket again may cause
a spark and result in electric shock or fire.
10 Keep all packaging material well out of the reach of children, as packaging
materials can be dangerous to children. If a child places a bag over his or her
head, he or she may suffocate.
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SAFETY & PRECAUTIONS
11 Do not let children or infirm persons use this washer unsupervised. Failure to
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do so may result in electric shock, burns, or injury.
12 Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use any fuse (such as copper, steel wire, etc.) other than the standard
fuse.
• If you need to repair or reinstall the appliance, contact your nearest service
center.
• Failure to do so may result in electric shock, fire, problems with the product,
or injury.
13 If any foreign substance such as water enters the appliance in any area other
than the tub, unplug the power plug and contact your nearest service center.
Failure to do so may result in electric shock or fire.
14 If the water supply hose comes loose from the faucet and floods the
appliance, unplug the power plug. Failure to do so may result in electric shock
or fire.
15 Do not mix chlorine bleach with ammonia or acids such as vinegar. Incorrect
usage can produce poisonous gas, resulting in serious injury.
16 Do not reach into the washer while parts are moving. Before loading,
unloading, or adding items, press the START/PAUSE button and allow the
tub to come to a complete stop before reaching inside. Failure to do so may
result in electric shock, injury, or fire.
17 Do not allow children to play on or in the washer. Close supervision of children
is necessary when the washer is used near children. As children grow, teach
them the proper, safe use of all appliances. Failure to do so may result in
serious injury.
18 Keep laundry products out of reach of children. Observe all warnings on
product labels and follow them. Failure to do so may result in serious injury.
19 Disconnect this appliance from the power supply before attempting any user
maintenance. Pressing the Power button does not disconnect this
appliance from the power supply. Failure to do so may result in electric shock,
injury, or fire.
20 Do not clean the appliance by spraying water directly onto it.
21 Do not use benzene, thinner, or alcohol to clean the appliance. This may result
in discoloration, deformation, damage, electric shock, or fire.
22 Unplug the power plug when the appliance is not being used for long periods
of time or during a thunder/lightning storm. Failure to do so may result in
electric shock or fire.
23 Keep hands and foreign objects clear of the lid and latch area when closing
the lid. Failure to do so may result in personal injury.
24 If the washer is contaminated by a foreign substance such as detergent, dirt,
or food waste, unplug the power plug and clean the washer with a damp, soft
cloth. Failure to do so may result in discoloration, deformation, damage, or
rust.
25 The clear portion of the lid can be broken by a strong impact. Take care when
using the washer. If the clear portion is cracked or broken, it may result in
injury.
26 After a water supply failure or when reconnecting the water supply hose, open
the faucet slowly.
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SAFETY & PRECAUTIONS
27 Open the faucet slowly after a long period of non-use. The air pressure in the
water supply hose or the water pipe may result in damage to a part or in water
leakage.
28 If a drain error occurs during an operation, check if there is a draining problem.
If the washer is used when it is flooded because of a draining problem, it may
result in electric shock or fire due to an electrical short circuit. Do not insert
your hand or a metal object under the washer. This may result in injury.
29 Insert laundry into the washer completely so that the laundry does not get
caught in the lid. If laundry gets caught in the lid, it may result in damage to
the laundry or the washer, or result in water leakage.
30 Make sure that the faucet is turned off when the washer is not being used.
31 Make sure that the water supply hose connectors are properly tightened.
Failure to do so may result in property damage or injury.
32 Open the faucet and check if the water supply hose connector is firmly
tightened and that there is no water leaking before using the product. If the
water supply hose connectors are loose, it may result in water leakage.
33 Do not stand on top of the appliance or place objects (such as laundry, lighted
candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the
appliance. This may result in electric shock, fire, problems with the product, or
injury.
34 Do not operate the appliance with wet hands. This may result in electric shock.
35 Do not spray volatile material such as insecticide onto the surface of the
appliance. As well as being harmful to humans, it may also result in electric
shock, fire, or problems with the product.
36 Do not place an object that generates an electromagnetic field near the
washer. This may result in injury due to a malfunction.
37 Since the water drained during a high temperature wash or drying cycle is hot,
do not touch the water. This may result in burns or injury.
38 Do not wash, spin, or dry water-proof seats, mats, or clothing.
39 Do not wash thick, hard mats even if the washer mark is on the care label. This
may result in injury or damage to the washer, walls, floor, or clothing due to
abnormal vibrations.
40 Do not operate the washer when the detergent dispenser is removed. This
may result in electric shock or injury due to water leakage.
41 Do not insert your hand into the detergent dispenser after opening it. This
may result in injury because your hand may be caught.
42 Do not place any non-laundry objects, such as shoes, food waste, or animals
into the washer. This can cause abnormal vibrations that can damage the
washer, and, in the case of pets, cause severe injury or death.
43 Do not press the buttons using sharp objects such as pins, knifes, or
fingernails. This may result in electric shock or injury.
44 Do not wash laundry contaminated by oils, creams, or lotions usually found in
skin-care shops or massage clinics. This may result in the rubber seal
becoming deformed and water leakage.
45 Make sure that the water inlet pipe is connected and the tap is opened before
washing clothes.
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SAFETY & PRECAUTIONS
46 Do not leave metal objects (safety pins, hair pins, and so on) or bleach in the
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tub for long periods of time. This may cause the tub to rust.
• If rust appears on the surface of the tub, apply a neutral cleansing agent to
the surface and use a sponge to clean it. Never use a metal brush.
47 Do not use hot water from water cooling/heating devices. This may result in
problems with the washer.
48 Do not use natural hand-washing soap in the washer. If it hardens and
accumulates inside the washer, it may cause problems with the product,
discoloration, rust, or bad odors.
49 If using a washing net with this machine (not provided), do not wash laundry
items such as bedding in the washing net. Doing so may result in injury due to
abnormal vibrations. Place only smaller items, such as lace socks and lingerie,
in the washing net.
50 Do not use hardened powdered detergent. If it accumulates inside the washer,
it may result in water leakage.
51 Do not wash throw rugs or doormats. Doing so may cause sand to accumulate
inside the washer, resulting in mechanical problems.
Grounding/Earthing
1 This appliance must be grounded. In the event of malfunction or breakdown,
grounding will reduce the risk of electric shock by providing a path of least
resistance for electric current. This appliance is equipped with a cord having
an equipment-grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and grounded in
accordance with all local codes and ordinances.
2 WAR NIN G – Improper connection of the equipment-grounding conductor
can result in a risk of electric shock, fire, explosion, or problems with the
product. Check with a qualified electrician or serviceman if you are in doubt as
to whether the appliance is properly grounded.
3 Do not modify the plug provided with the appliance – if it will not fit the
outlet, have a proper outlet installed by a qualified electrician.
Choosing a proper location
1 Do not install this appliance near a heater or inflammable material.
2 Do not install this appliance in a humid, oily, or dusty location, or in a location
exposed to direct sunlight or water (rain drops).
3 Do not install this appliance in a location where gas may leak. Failure to do so
may result in electric shock or fire.
4 If the washer is moved to a new location, have it checked and re-installed by a
qualified service technician. Failure to follow this warning may result in
electric shock or fire.
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INSTALLATION INSTRUCTIONS
Drain hose and clamp (1)
Hose holder (1)
User Guide
Hose clamp (2)
Filter (2)
Features
Package contents
Make sure that the following items came with your washer:
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INSTALLATION INSTRUCTIONS
Top li d
Drain hose and
holder
Cabinet
Faucets and water inlet hoses
(not included)
Four adjustable
legs
Control panel
Wate r inl et v alve s (o n
the back)
Power c ord
Drain hose outlet
Attach hose clamps to
predrilled holes
Main components
NS-TWM45W1
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INSTALLATION INSTRUCTIONS
See-through
window
Fabr ic so ften er
compart ment
Detergent
compart ment
Bleach
compart ment
Lid lock
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INSTALLATION INSTRUCTIONS
Control panel
# ITEM DESCRIPTION
/Power
1
button
Cycle
2
selector
Digital
3
display
Soak button
4
Press to turn on your washer. Press again to turn off your washer. If
you leave your washer on and don’t press the /Start/Pause
button within 10 minutes, your washer automatically turns off.
Turn to select a wash cycle. The cycle you select determines the
wash pattern for the cycle. For more information, see Washer
options and settings on page 37.
Note: ColdMotion™ is a unique Insignia feature which uses cold
water to clean your clothing. Select this cycle when washing
clothing that requires cold water but may need extra cleaning.
• The initial display is the total time for the cycle you select.
• While your washer is running, the display shows the cycle
process and time remaining in the cycle.
Note: The time shown is an estimate based on normal
operating conditions. External factors (such as the load
size, room temperature, incoming water temperature,
and water pressure) can affect actual time.
• If you set a delay time for the start of the cycle, the display
shows the time when the cycle will start.
Press to select the Soak option. Press again to cancel. Select this
option for heavily soiled items that need to soak to remove stains
and heavy dirt.
Soak occurs after the tub fills and detergent is added, but before
the wash process. The agitator rotates several times during the
soak process.
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Extra Rinse
5
button
/Start/
Pause
6
button
Press to add an extra rinse to the wash cycle. Press again to cancel.
Press to start the wash cycle. Press again to pause the cycle. If you
pause the cycle, you can add or remove items, but you cannot
change any settings. Press again to restart the cycle.
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# ITEM DESCRIPTION
Cycle status
7
lights
Delay button
8
Soil Level
9
button
Child lock
10
Light to indicate what part of the cycle your washer is in. For
example, the Soak light turns on when your washer is in the soak
process.
Press to select a time when you want the cycle to begin. You can
set the time up to 24 hours in advance in one-hour increments. The
display shows the time when the cycle will start. For more
information, see Step 6: (Optional) Set a delayed start time on
page 34.
Press to select the soil level. Different soil levels result in different
washing times and wash cycle settings. For more information, see
Washer options and settings on page 37.
Press and hold the Soil Level and Tem p buttons at the same time
for three seconds to turn on the child lock function. Press and hold
these buttons again for three seconds to turn off the function.
When the child lock function is turned on, the only buttons that
works is the /POWER button and the Soil Level and Tem p
buttons you use to turn off the child lock.
If the child lock function is active and the lid is locked, the lid
doesn't unlock automatically when there is an error code. This is a
child safety function.
INSTALLATION INSTRUCTIONS
Te mp button
11
Water Plus
12
button
Fabric
Softener
13
button
14
Press to select the washing water temperature. The rinse water
temperature is always cold.
Press to increase one higher water level. Press again to cancel this
function. If the water level is already set to the highest, the level
doesn’t change.
This option is not available for the Normal/Eco cycle. If you select
the Normal/Eco cycle, then press this button, the cycle changes to
the Heavy Duty (*Deep Wash) cycle.
Add liquid fabric softener to the fabric softener compartment, then
press this button.
Your washer adds the fabric softener to the cycle at the correct
time.
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INSTALLATION INSTRUCTIONS
Foam b ase cus hion
Protective
foam
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Unpacking your washer
WARNINGS:
• Packing materials can be dangerous to children. Keep all packing materials (plastic
bags, polystyrene, and so on) well out of the reach of children.
• Don’t operate your washer on the foam base cushion. Doing so results in serious
vibration, which could cause equipment damage or result in physical injury.
• Remove the packing box, then lift your washer up and away from the foam
base cushion. Open the lid of your washer to take out all accessories including
the protective foam.
CAUTION:
Your washer is heavy. You may need help to unpack and move it.
Choosing a location
WARNINGS:
• Don’t install your washer in areas where water may freeze because your washer
• Never install on a platform or weakly supported structure.
always retains some water in its water valve, pump, and hose areas. Frozen water
can damage the belts, pump, hoses, and other components.
• For best performance, you must install your washer on a solid, level floor.
• Wooden floors may need to be reinforced to minimize vibration or
unbalanced load situations.
• Carpeting and soft tile surfaces can contribute to excessive vibration, which
can cause your washer to move slightly during the spin cycle.
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15
INSTALLATION INSTRUCTIONS
45 in. (114.2 cm)
27 in. (68.6 cm)
Washer dimensions and installation measurements
16
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INSTALLATION INSTRUCTIONS
60.4 in. (153.5 cm)
28.9 in. (73.5 cm)
NS-TWM45W1
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17
INSTALLATION INSTRUCTIONS
48 sq. in. (310 cm²)
24 sq. in. (155 cm²)
3 in. (7.6 cm)
3 in. (7.6 cm)
If you install your washer in an alcove or closet, the front of the closet must have
two unobstructed air openings for a combined minimum total area of 72 sq. in.
(465 sq. cm) with a minimum clearance of 3 in. (7.6 mm) at the top and bottom. A
slatted door with equivalent space clearance is acceptable.
Installing in an alcove or closet
Minimum clearances between your washer and adjacent walls or other surfaces
are:
• Either side: 1 in. (2.5 cm)
• Rear: 6 in. (15.2 cm)
• Closet Front: 2 in. (5.1 cm)
• To p: 24 in. (61 cm)
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INSTALLATION INSTRUCTIONS
27 in. (68.6 cm)
1 in. (2.5 cm) 1 in. (2.5 cm)
2 in. (5.1 cm)
29 in. (73.5 cm)
24 in. (61 cm)
6 in. (15.2 cm)
• Gap between the end of the water valve and the wall:
• Case 1: If you connect the supply hose after you install your washer: Over
3.9 in. (10 cm)
• Case 2: If you connect the supply hose before you install your washer: Over
2.8 in. (7 cm)
If you install your washer and dryer side-by-side in a closet, the closet front must
have an unobstructed air opening of at least 72 sq. in. (465 sq. cm).
NS-TWM45W1
Electrical requirements
WARNING:
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT
SAFETY INSTRUCTIONS on page 3 before operating your washer.
Use a 120 Volt, 60 Hz, 15 amp fuse or circuit breaker. We recommend an individual
branch circuit that serves only your washer.
WARNING:
Never use an extension cord.
Electrical grounding is required for your washer.
• You must ground your washer. In the event of a malfunction or breakdown,
grounding reduces the risk of electric shock by providing a path of least
resistance for the electric current.
• Your washer has a power cord with a three-pronged grounding plug for use in
a correctly installed and grounded outlet.
• The outlet must be correctly installed and grounded in accordance with all
local codes and ordinances.
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19
INSTALLATION INSTRUCTIONS
Pliers
Phillips screwdriver
Level
Flat-head screwdriver
Wrench
WARNINGS:
• You’re responsible for providing adequate electrical services for your washer.
• To prevent unnecessary risk of fire, electrical shock, or personal injury, all wiring
and grounding must be done in accordance with the National Electrical Code
ANSI/FNPA, No.70 Latest Revision and local codes and ordinances.
• Never connect the ground wire to plastic plumbing lines, gas lines, or hot water
pipes.
Water requirements
To fill your washer in the correct amount of time, the water pressure needs to be
between 14 and 116 psi (100 to 800 kPa).
If the water pressure is less than 14 psi (100 kPa):
• The water valve may fail or may not shut off completely.
• The time it takes to fill your washer may be longer than the time your washer
controls allow. Your washer turns off and reports an error. A time-limit is built
into the controls to prevent flooding in your home if a hose becomes loose.
• Water inlet hoses must be purchased separately. You can buy inlet hoses in
various lengths up to 8 ft. (240 cm).
• To avoid the possibility of water damage:
• Make sure that the water faucets are easily accessible.
• Turn off the faucets when you aren’t using it.
• Periodically check to make sure that water isn’t leaking from the water hose
fittings.
Drainage requirements
• The recommended height for the drain standpipe is 48 in. (122 cm).
• The drain hose must be routed through the hose holder to the standpipe.
• The standpipe must be large enough to accept the outside diameter of the
drain hose.
Installing your washer
Tools you need
Step 1: Select a location
Before you install your washer, make sure that the location:
• Is a hard, level surface without carpeting or soft flooring that can obstruct
ventilation.
• Is away from direct sunlight.
• Has adequate ventilation.
• Isn’t exposed to freezing temperatures (32° F or 0° C).
20
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INSTALLATION INSTRUCTIONS
Rubber washer
• Is away from heat sources such as oil or gas.
• Has enough space so that your washer doesn’t rest on its power cord.
See Choosing a proper location
on page 9.
NS-TWM45W1
Step 2: Connect the water hoses
Note: The water supply hoses aren’t supplied with your washer and must be
purchased separately.
CAUTIONS:
• Use new water supply hoses. Using old hoses can result in leakage or overflow that
can damage your property.
• Don’t connect multiple water supply hoses together to increase the length of the
hose. Hoses connected this way can leak and cause electrical shock. If a hose is too
short, replace the hose with a longer, high-pressure hose.
1 Before connecting the water-inlet hose to the tap, remove the rubber washer
inside the water-inlet hose connector. Take the rubber washer with filter out of
the accessory bag and install it into the water-inlet hose connector.
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21
INSTALLATION INSTRUCTIONS
HotCold
Filter
2 Tighten the hose and faucet fittings by hand until they are snug. Tighten them
an additional two-thirds of a turn with pliers or a wrench. Pull the water supply
hoses downwards to make sure that they are connected securely.
CAUTION:
Don’t overtighten the fittings or apply tape or sealant to the faucets or water supply
intakes. This can damage the fittings.
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INSTALLATION INSTRUCTIONS
3 Place the unconnected ends of the hoses into a bucket, then turn on the
faucets connected to the water supply hoses for 10 or 15 seconds to remove
any foreign substances. Turn off the faucets.
NS-TWM45W1
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23
OPERATING INSTRUCTIONS
4 Connect the ends of the water supply hoses to the water supply intake
connections at the top of your washer. Make sure that the rubber washers are
in place. The water supply hose connected to the hot faucet must be
connected to the hot water supply intake and the water hose connected to
the cold faucet must be connected to the cold water supply intake.
Notes:
• If you don’t want to use the hot water supply hose, insert a water intake cap into
the hot water supply intake hole. In this case, you must select the Tap Cold option
for the water temperature.
• An intake cap isn’t provided with your washer. You must purchase it separately.
5 Tighten the fittings by hand until they are snug, then tighten them an
additional two-thirds of a turn with pliers or a wrench.
CAUTIONS:
• Don’t overtighten the fittings or apply tape or sealant to the faucets or water
supply intakes. This can damage the fittings.
• Make sure that the water supply hoses aren’t twisted or bent. A bent or twisted
hose can leak and cause an electric shock because of water leakage. To ensure the
correct water usage, connect both hot and cold water faucets. If either or both
aren’t connected, an error code could occur.
6 Turn on the hot and cold water supplies, then check all the water supply
intake connections and the faucets for water leaks.
24
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INSTALLATION INSTRUCTIONS
NS-TWM45W1
Step 3: Connect the drain hose
CAUTIONS:
• Failure to slide the drain hose completely over your washer’s drain pipe may result
in water leakage.
• Failure to move the clamp or hoop onto your washer’s drain pipe results in water
leakage.
1 Find the end of the drain hose that has the clamp, then slide the clamp away
from the end of the hose.
2 Insert the drain hose with the clamp onto your washer’s drain pipe. Make sure
that the drain hose completely covers the end of the drain pipe.
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25
INSTALLATION INSTRUCTIONS
3 Move the clamp toward the drain pipe outlet. Tighten the clamp with a
flat-head screwdriver.
4 Fasten the drain hose to the washer frame at the indicated locations with the
provided hose clamps (2), using a Phillips screwdriver.
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INSTALLATION INSTRUCTIONS
96 in. max (244 cm)
39-in. min (99 cm)
Hose holder
Tie strap
5 Position the other end of the drain hose (the loose end) in one of the following
ways:
NS-TWM45W1
CAUTION:
Make sure that the connection between the drain hose and the wash basin,
standpipe, or laundry tub isn’t airtight.
• Over the edge of a wash basin - Secure the guide to the side of the basin wall
with the hose holder, then tape it or tie it with a piece of cord to prevent the
drain hose from moving.
• In a standpipe - The standpipe must be no shorter than 39 in. (99 cm) and no
longer than 96 in. (244 cm).
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27
INSTALLATION INSTRUCTIONS
Hose retainer
Tie strap
96 in. max
(244 cm)
39-in. min
(99 cm)
• In a laundry tub - The laundry tub must be no shorter than 39 in. (99 cm) and
no higher than 96 in. (244 cm) maximum.
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INSTALLATION INSTRUCTIONS
Leveling circle
Wash er is leve l - the
water touches the
leveling circle all the
way around.
Washer not level - the
water does not touch
the leveling circle all
the way around.
NS-TWM45W1
Step 4: Level your washer
CAUTION:
Don’t use your washing machine without leveling it. If your washer isn’t level, it may:
• Vibrate excessively which can cause your washer to malfunction
• Make excessive noise
• Indicate error codes E3 or E4 when your washer is running
Extend the leveling feet only as much as is necessary. If the feet are extended too
much, your washer may vibrate.
Determine if your washer is level by checking the position of the tub or by using a
level.
1 Slide your washer into position.
2 Open your washer’s lid, then pour water into the tub to the leveling circle. If
your washer is level, the water touches the leveling circle all the way around. If
your washer isn’t level, the water only touches part of the leveling circle.
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29
INSTALLATION INSTRUCTIONS
Loosen Lock
Level
3 If your washer isn’t level, carefully tilt your washer just enough to adjust the
leveling feet (two in the front and two in the back) on the bottom of your
washer. Extend the feet only as much as is necessary. If the feet are extended
too much, your washer may vibrate.
Note: Having someone tilt your washer helps to take some weight off the leveling
feet and makes them easier to adjust.
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INSTALLATION INSTRUCTIONS
2.5 in. (6 cm)
Wall stan d-of f
NS-TWM45W1
Step 5: Power your washer
Plug the power cord into a well-grounded, 3-prong, 120 Volt 60 Hz
approved electrical outlet, protected by a 15-amp fuse or
comparable circuit breaker. Your washer is grounded through the
third prong of the power cord.
Step 6: Run a test cycle
Run a test cycle to make sure that your washer is correctly installed.
1 Load about 6 lbs. (2.7 kg) of laundry into the tub.
2 Press the /Power button to turn on your washer.
3 Turn the cycle selector to select the Rinse & Spin cycle.
4 Press the /Start/Pause button to start the test cycle. Your washer shouldn’t
rock or vibrate excessively when water fills the tub, or when washing or
spinning. Your washer should drain well during the spin cycle.
CAUTIONS:
• If you detect any water leaks while your washer is filling or draining, check the
water connections. See Step 2: Connect the water hoses on page 21 or Step 3:
Connect the drain hose on page 25.
• If your washer rocks or vibrates excessively, level it again. See Step 4: Level your
washer on page 29.
Step 7: Protect the power cord
1 Keep the power cord away at least 2.5 in. (6 cm) from the skirting line of the
wall or any sharp objects when installing.
2 Rotate the wall stand-off 90° clockwise and make sure that the wall stand-off is
in the stop position.
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31
OPERATING INSTRUCTIONS
NS-TWM45W1
Washing a load of laundry
WARNING:
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT
SAFETY INSTRUCTIONS on page 3 before operating your washer.
Step 1: Selecting a detergent
• For the best cleaning results, use a regular detergent.
• Reducing the amount of detergent may reduce the quality of cleaning. Make
sure that you:
• Pre-treat stains
• Sort carefully by color and soil level
• Avoid overloading
Step 2: Turn on your washer
• Press the /Power button to turn on your washer. Your washer’s initial
settings are:
• Normal/Eco on the cycle selector with –– displayed on the digital display
• Medium for the Soil Level
• Warm for the Wash Temp
Step 3: Load your washer
CAUTION:
Before loading your laundry, make sure that you remove coins, keys, and other hard
objects, and that you close zippers. These items may damage clothes.
1 Sort laundry by fabric type, soil level, color, and load size.
2 Fill the tub with dry, unfolded clothes. Load the tub no more than 3/4 full.
Notes:
• Overloading may reduce washing efficiency, cause excess wear, and possibly cause
creasing or wrinkling of the load.
• Wash delicate items such as bras, hosiery, and other lingerie on the Delicates cycle
with similar lightweight items.
• When washing big, bulky items (such as rugs or pillows) or a few smaller items
(such as stuffed toys or one or two sweaters) that don’t fill the tub completely, add
a few towels to improve spin performance.
• Always use the Bulky cycle for bulky items.
• When washing heavily soiled loads, don’t overload your washer for good cleaning
results.
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32
OPERATING INSTRUCTIONS
Detergent
compartment
Softener
compart ment
Bleach
compartment
NS-TWM45W1
Step 4: Add detergent and additives to the compartments
1 Pour the recommended amount of laundry detergent directly into the
detergent compartment before starting your washer.
2 If you’re using color-safe bleach, add it with the detergent to the detergent
compartment.
Notes:
• When adding color-safe bleach with detergent, both laundry products must be in
the same form (liquid).
• If you are using powder detergent, add it to the bottom of the tub before you add
the load.
OR
If you’re adding liquid chlorine bleach, pour it into the bleach compartment.
Don’t put powered bleach into the compartment. Don’t over-fill the
compartment.
Note: The bleach dispenser doesn’t have a water inlet to the bleach dispenser, so the
bleach directly loads into the tub when you pour it in.
CAUTIONS:
• Avoid splashing or over-filling the compartment.
• Never pour undiluted liquid chlorine bleach directly onto the load or into the tub.
Doing so can damage fabrics, by weakening of the fibers or stripping the color.
• Don’t pour color-safe bleach into the bleach compartment. Instead, add it to the
detergent compartment.
3 Pour the recommended amount of liquid fabric softener into the softener
compartment. The dispenser automatically releases liquid fabric softener at
the correct time during the rinse cycle.
CAUTIONS:
• Use the softener compartment ONLY for liquid fabric softeners.
• Don’t use the Downy Ball® in your washer.
• Don’t use liquid fabric softener that is too sticky because it may not mix with the
water sufficiently.
• Make sure that you push the Fabric Softener button when using a fabric softener
so that it is released in the rinse portion of the cycle.
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33
OPERATING INSTRUCTIONS
Step 5: Select the appropriate cycle and options for the load
1 Turn the cycle selector to select a washing cycle. For information on wash
cycles, see Washer options and settings on page 37.
2 Optional: Use the control panel buttons (like Fabric Softener) to customize
the washing cycle. For descriptions of buttons, see Control panel on page 13.
For information about which buttons are available for each cycle type, see
Washer options and settings on page 37.
Step 6: (Optional) Set a delayed start time
You can program a wash cycle, then set a time when you want a wash cycle to
begin.
1 Press the Delay button to turn on the delay start time function.
2 Press the Delay button repeatedly to select the delay time you want. The
delay start time, in hours, appears on the display, in sequence, from 0 to 24,
then back to 0. When you reach the time setting you want, hold the Delay
button for three second to confirm the setting.
You can also press and hold the Delay button to quickly adjust the time until
the time you want appears on the display.
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OPERATING INSTRUCTIONS
3 If you want to change the wash cycle settings while you’re setting the delay
start time, turn the cycle selector. To return to setting the delay start time
function, repeat Steps 1 and 2.
Notes:
• After the number of delay hours is reached by pushing the Delay button, release
the button for three seconds to confirm the setting. The Delay light will remain on.
• After the delay time is set, if you want to change the delay setting, press the Delay
button again until the hour you want is reached. Release the button for three
seconds.
• If you decide to cancel the delay setting, you can either turn the cycle selector or
push the Delay button until 0 is reached.
• Ideally, you should set your cycle before setting the delay time because turning the
cycle selector after you set the delay time cancels the delay function.
• You can’t change the Delay Start Time after the program has started.
4 To cancel the delay start time function before you save the setting, press the
Delay button until 0 appears on the display, or turn the cycle selector knob.
Notes:
• You can change settings or cancel the delay start time function anytime before you
press the /Start/Pause button by turning the cycle selector.
• You can’t change the delay start time after you press the /Start/Pause button. If
you pressed the /Start/Pause button, you can cancel the delay start time
function by pressing the /Power button to turn off your washer, then pressing
the button again to turn it back on.
Step 7: Start your washer
1 Press the /Start/Pause button.
Note: If you haven’t set a delayed start time or if the delay time has expired, your
washer starts the cycle and the Was h light turns on.
As your washer moves from stage to stage in the wash cycle, the related light turns
on (such as Rinse or Spin).
If you set a delayed start time, the Delay light turns on and your washer starts
counting down the start time.
2 If you need to pause the cycle (for example to add or remove items or adjust
the load), press the /Start/Pause button, then open the lid. Your washer
stops. When you’re ready to resume washing, close the lid, then press the
button again.
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OPERATING INSTRUCTIONS
Step 8: Unload your laundry
When the wash cycle is complete:
•The Done light turns on.
• Your washer beeps six times and flashes 11, 22, 33, 44, 55, 66 after the cycle is
done.
• Your washer unlocks the lid.
Open the lid and remove the laundry.
Setting the child lock
Your washer has a child lock function to prevent children from playing with your
washer. When you turn on the child lock, the only buttons that work are the
/Power button and the Soil Level and Tem p buttons you use to turn off the
child lock.
1 Press and hold both the Soil Level and Te m p buttons for three seconds. The
child lock light turns on.
2 For the safety consideration, turn on the child lock after pressing the
/Start/Pause button to start your washer using the cycle and option you
selected.
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INSTALLATION INSTRUCTIONS
Switches
to *Deep
Wash
3 To turn off the child lock, press and hold both the Soil Level and Tem p buttons
NS-TWM45W1
for three seconds.
WARNING:
If your washer is turned off after the child lock functionality has been turned on, the
lid unlocks and the water is drained from the tub. The child lock function remains on.
To restart your washer, turn your washer on, turn off the child lock function, then
select your cycle option and press the /Start/Pause button to activate your
washing cycle.
Notes:
• For child safety reasons, you can use the child lock function when you turn off your
washer. Press the /Power button, turn on the child lock function, then press the
/Power button to turn off your washer. When you want to use your washer, you
need to turn off the lock function.
• If your washer displays the E3 code while the child lock is turned on and you're
running a load, your washer waits 20 seconds for you to turn off the child lock. If
you don't turn off the lock, your washer displays CL and drains all the water from
the tub. To clear the alarm, press the /Power button to turn off your washer. To
continue running the load, turn on your washer, then turn off the child lock. You
can use your washer normally.
Washer options and settings
• For best performance, the maximum load weight = 18.7 lbs. (8.5 kg) (dry
clothes).
• Bolded options are initial settings.
select.
• (dots) indicate optional functions you can
CYCLE.
Normal/
Eco
Active
Wear
Whites
FAB RI C
TYPE
Cotton
Linen
Tow el s
Shirts
Sheets
Jeans
Mixed
loads
Active
wear
White
fabrics
SOIL
LEVEL
Extra
Heavy
Heavy
Medium
Light
Extra Light
Heavy
Medium
Light
Extra Light
Medium
Light
Extra Light
TEMP DELAY SOAK
Hot
Warm
Eco Warm
Cold
Tap Col d
Hot
Warm
Eco Warm
Cold
Tap Col d
Hot
Warm
Eco Warm
Cold
Tap Col d
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•
••• • •
••• • •
EXTRA
RINSE
••
FAB RI C
SOFTENER
•
WATE R
PLUS
•
37
USER MAINTENANCE INSTRUCTIONS
CYCLE.
Heavy
Duty
*Deep
Wash
Tub
Clean
Cold
Motion™
Rinse &
Spin
Drain &
Spin
Delicate
s
Bulky
FAB RI C
TYPE
Heavily
soiled
cotton
fabrics
See
page 39
Dress
shirts
Blouses
Nylons
Sheer/lacy
Large
items like
blankets
and
comforters
SOIL
LEVEL
Extra
Heavy
Heavy
Medium
Light
Extra
Heavy
Medium
Light
Extra Light
Heavy
Medium
Light
Extra Light
Extra
Heavy
Heavy
Medium
Light
Extra Light
TEMP DELAY SOAK
Hot
Warm
Eco Warm
Cold
Tap Cold
Hot
Tap Cold
Tap Cold
Hot
Warm
Eco Warm
Cold
Tap Cold
Hot
Warm
Eco Warm
Cold
Tap Cold
••• • •
•
••
•••
••• • •
••• • •
EXTRA
RINSE
FAB RI C
SOFTENER
WATE R
PLUS
Colors
Quick
Wash
38
Cotton
Linen
Tow el s
Shirts
Sheets
Jeans
Mixed
loads
Lightly
soiled and
small loads
Heavy
Medium
Light
Extra Light
Medium
Light
Extra Light
Tap Cold
Hot
War m
Eco Warm
Cold
Tap Cold
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••• • •
••• • •
USER MAINTENANCE INSTRUCTIONS
NS-TWM45W1
Maintaining your washer
CAUTION:
Turn off the water faucets after final use. This shuts off the water supply to your
washer and prevents the possibility of damage from escaping water. Leave the lid
open to let the inside of your washer dry out.
Cleaning the exterior
• Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur.
Cleaning the interior
• Clean the interior of your washer periodically to remove any dirt, soil, odor,
mold, mildew, or bacterial residue that may remain in your washer as a result
of washing clothes.
Failure to follow these instructions may result in unpleasant
conditions, including odors or permanent stains in your washer or on
your laundry.
• To remove hard water deposits, use a cleaner labeled “Washer safe.”
Cleaning the control panel
• Clean with a soft, damp cloth. Don’t use abrasive powders or cleaning pads.
• Don’t spray cleaners directly on the panel. The control panel finish may be
damaged by some laundry pre-treatment soil and stain remover products.
Apply such products away from your washer and wipe up any spills or
over-spray immediately.
Cleaning the detergent, bleach, or softener compartment
• To remove laundry product residue, wipe with a damp cloth and towel dry.
• You can remove the detergent and softener compartments to clean them.
However, the bleach compartment isn’t removable, so you must flush the
compartment while it is in your washer.
Cleaning the tub
The Tub Clean cycle is a self-cleaning cycle that removes the causes of odors that
may occur inside your washer without using a cleaning agent. We suggest
cleaning the tub about once a month.
CAUTION:
Never use the Tub Clean cycle when laundry is in your washer. This may damage the
laundry or your washer.
1 With the tub empty, add one cup of chlorine bleach to the bleach dispenser.
2 Press the Power button.
3 Turn the cycle selector to Tub Clea n. When you select Tub Clean, the only
option you can change is the Delay option.
4 Press the /Start/Pause button.
Storing your washer
You can damage your washer if you don’t remove water from hoses and internal
components before storage.
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39
To prepare your washer for storage:
1 Select the Quick Wash cycle and add bleach to your washer. Run your washer
through the cycle without a load.
2 Turn the water faucets off and disconnect the inlet hoses.
3 Unplug your washer from the electrical outlet and leave your washer’s lid
open to let air circulate inside the tub.
CAUTION:
If your washer has been stored in below-freezing temperatures, allow time for any
leftover water in your washer to thaw out before use.
Troubleshooting
CAUTION:
Don’t try to repair your washer yourself. Doing so invalidates the warranty.
PROBLEM SOLUTION
Washer doesn’t
start
No water or not
enough water
OR
Detergent or
softener is still in
its compartment
after the wash
cycle is
completed
• Make sure that your washer is plugged in.
• Make sure that the lid is closed.
• Make sure that the water source faucets are open.
• Make sure that you press the /Start/Pause button to start
your washer.
• Before your washer starts to fill, it makes a series of clicking
noises to make sure that the lid is locked and to do a quick
drain.
• Make sure that the child lock function isn’t turned on. See
Setting the child lock
• Make sure that the Delay option isn’t turned on. See Step 6:
(Optional) Set a delayed start time on page 34.
• Check the fuse or reset the circuit breaker.
• Make sure that both faucets are fully turned on.
• Make sure that the water pressure is in the range listed in Water
requirements on page 20.
• Make sure that the water inlet hoses aren’t kinked. Straighten if
necessary.
• Disconnect the hoses and clean the hose filter screens. The
screens may be clogged.
on page 36.
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Top Load Washer
PROBLEM SOLUTION
Washer vibrates
or is too noisy
Washer stops • Make sure that the power outlet is a working outlet.
Lid is locked or
doesn’t open
Washer doesn’t
drain or spin
The water
temperature isn’t
correct
• Make sure that your washer is set on a level surface. If the
surface isn’t level, adjust your washer’s feet to level your
washer. See Step 4: Level your washer on page 29.
• Make sure that your washer isn’t touching any other object.
• Make sure that the laundry load is balanced.
• During the spin process, if clothes are piled to one side of the
tub, your washer may stop because of the imbalance. Your
washer tries up to three times to solve the problem
automatically. If your washer can’t solve the problem, try to
manually redistribute clothes inside the tub.
• Note to reviewers: imbalance is correct here because it is used
as a noun.
• Close the lid, then press the /Start/Pause button to start
your washer. For your safety, your washer doesn’t spin unless
the lid is closed.
• Before your washer starts to fill, it makes a series of clicking
noises to make sure that the lid is locked and to do a quick
drain.
• Sometimes your washer may pause between stages in the
cycle. Wait to see if your washer starts again.
• Disconnect the inlet hoses and clean the hose filter screens
periodically. The screens may be clogged.
• Check the fuse or reset the circuit breaker.
•Press the /Start/Pause button to pause your washer. You
can’t open the lid if your washer is running.
• After you pause your washer, it may take a few seconds for the
lid lock to release.
• If the lid is locked when your washer isn’t running, press the
/Power button to turn on your washer.
• If power fails while your washer is running, the lid unlocks
when power is restored. Your washer waits three minutes, then
runs the rest of the cycle.
• Close the lid, then press the /Start/Pause button to start
your washer. For your safety, your washer doesn’t spin unless
the lid is closed.
• Make sure that the drain hose isn’t kinked. Straighten as
necessary.
• Make sure that the height of the drain hose is within specified
limits. See Drainage requirements
• Check the fuse or reset the circuit breaker.
• The pipes to your sewer system may be clogged. Contact a
plumber or qualified repair professional.
• Make sure that you’ve selected the correct temperature.
• Make sure that the water source faucets are fully opened.
• Make sure that the hoses are connected to the correct faucet
and water intake connections on your washer, then flush the
lines. See Step 2: Connect the water hoses
• Disconnect the hoses and clean the hose filter screens. The
hose may be clogged.
on page 20.
on page 21.
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41
PROBLEM SOLUTION
Load is too wet at
the end of the
cycle
Water leaks • Make sure that all hose connections are tight. See Step 2:
Load has too
many suds
Washer has an
odor
• Use a high-efficiency detergent to reduce over-sudsing. See
Step 1: Selecting a detergent on page 32.
• The load may be too small. Very small loads (one or two items)
may become unbalanced and not spin out completely.
Connect the water hoses on page 21
and Step 3: Connect the drain hose on page 25.
• Make sure that the end of the drain hose is correctly inserted
and secured to the drainage system. See Step 3: Connect the
drain hose on page 25.
• Avoid overloading.
• Use a high-efficiency detergent to reduce over-sudsing. See
Step 1: Selecting a detergent on page 32.
• Use a high-efficiency detergent to reduce over-sudsing. See
Step 1: Selecting a detergent
• If you have “soft” water, reduce the amount of detergent.
• For small or lightly soiled loads, reduce the amount of
detergent.
• Periodically run a Tub Clean cycle to clean the tub. See
Cleaning the tub
• Use a high-efficiency detergent to reduce over-sudsing.
Excessive suds collect in nooks and crannies and cause odor.
See Step 1: Selecting a detergent on page 32.
• Dry the interior of your washer after the total cycle has
finished.
on page 39.
on page 32.
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Top Load Washer
Understanding the error codes
Your washer has an automatic error-monitoring system to detect and diagnose
problems at an early stage.
ERROR
CODE
POSSIBLE CAUSE SOLUTIONS
E1 Your washer takes more than
30 minutes to fill with water. After
water finishes entering your
washer, the water level hasn’t
changed in five minutes.
E2 Your washer takes more than 10
minutes to drain.
E3 The lid is open. • Close the lid.
E4 Your washer is out of balance more
than three times in spin operation.
E5 Impact switch failed. The switch is
pressed against the outer tub cover.
F2 The EEPROM failed. • Contact Insignia Customer Care.
F5 Load sensing failed. • Contact Insignia Customer Care.
Your washer is not level. • Level your washer. See Step 4:
F8 Water level sensor failed. • Contact Insignia Customer Care.
Fd Lid lock failed. • Contact Insignia Customer Care.
C9 The PCB failed. • Contact Insignia Customer Care.
CL The lid has been open for over
20 seconds with the child lock
function turned on.
• Make sure that the lid isn’t open.
• Make sure that water isn’t leaking.
See No water or not enough
water on page 40.
• Contact Insignia Customer Care.
• See Washer doesn’t drain or spin
on page 41.
• The lid lock or PCB has failed.
Contact Insignia Customer Care.
• See Washer vibrates or is too
noisy on page 41.
• Contact Insignia Customer Care.
• Level your washer. See Step 4:
Level your washer on page 29.
• Contact Insignia Customer Care.
Level your washer on page 29.
•Press the /Power button to
turn off your washer.
• Turn off the child lock function.
See Setting the child lock
page 36.
• Contact Insignia Customer Care.
on
Note: To clear the E1, E2, E3, or E4 error code, press the /Start/Pause button. If
the child lock is turned on, turn off the lock first, then press the /Start/Pause
button.
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43
Specifications
Dimensions
(H × W × D)
Weight 137.8 lbs (62.5 kg)
Power 120 V~/60 Hz
Current draw 10A
Pulsator type Impeller
Drum grain Ellipse
Display type LED
Display color Blue
Motor Single phase induction
45 in. × 27 in. × 29 in.
(114.2 cm × 68.6 cm × 73.6 cm)
44
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Top Load Washer
ONE-YEAR LIMITED WARRANTY
Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of this
new Insignia-branded product (“Product”), that the Product shall be free of defects in the
original manufacturer of the material or workmanship for a period of one (1) year from the
date of your purchase of the Product (“Warranty Period”).
For this warranty to apply, your Product must be purchased in the United States or Canada
from a Best Buy branded retail store or online at www.bestbuy.com
is packaged with this warranty statement.
How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product.
Your purchase date is printed on the receipt you received with the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of
the Product is determined to be defective by an authorized Insignia repair center or store
personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or
(2) replace the Product at no charge with new or rebuilt comparable products or parts.
Products and parts replaced under this warranty become the property of Insignia and are
not returned to you. If service of Products or parts are required after the Warranty Period
expires, you must pay all labor and parts charges. This warranty lasts as long as you own your
Insignia Product during the Warranty Period. Warranty coverage terminates if you sell or
otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online
website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the
Product to any Best Buy store. Make sure that you place the Product in its original packaging
or packaging that provides the same amount of protection as the original packaging.
To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call agents
may diagnose and correct the issue over the phone.
or www.bestbuy.ca and
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores or
websites to the original purchaser of the product in the country where the original purchase
was made.
What does the warranty not cover?
This warranty does not cover:
• Customer instruction/education
•Installation
•Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning, and other acts of God, such as power surges
• Accidental damage
•Misuse
•Abuse
•Negligence
• Commercial purposes/use, including but not limited to use in a place of business or in
communal areas of a multiple dwelling condominium or apartment complex, or
otherwise used in a place of other than a private home.
• Modification of any part of the Product, including the antenna
• Display panel damaged by static (non-moving) images applied for lengthy periods
(burn-in).
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45
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by Insignia to service the Product
• Products sold “as is” or “with all faults”
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
• Products where the factory applied serial number has been altered or removed
• Loss or Theft of this product or any part of the product
• Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly
illuminated) grouped in an area smaller than one tenth (1/10) of the display size or up to
five (5) pixel failures throughout the display. (Pixel based displays may contain a limited
number of pixels that may not function normally.)
• Failures or Damage caused by any contact including but not limited to liquids, gels or
pastes.
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY
FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR
PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS MAKES NO OTHER
EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND
NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY
PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Contact Insignia:
1-877-467-4289
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2020 Best Buy. All rights reserved.
46
www.insigniaproducts.com
www.insigniaproducts.com
1-877-467-4289 (U.S. and Canada)
INSIGNIA is a trademark of Best Buy and its affiliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2020 Best Buy. All rights reserved.
V2 ENGLISH
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