Insignia NS-TWM41WH8A User Manual

Top-Load Washer
NS-TWM41WH8A
USER GUIDE
Before using your new product, please read these instructions to prevent any damage.

Contents

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Package contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Unpacking your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Washer dimensions and installation measurements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Water requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Drainage requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tools you will need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Step-by-Step instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using your washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Washing a load of laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Setting the child lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Washer options and settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Maintaining your washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cleaning the interior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cleaning the control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cleaning the detergent, bleach, or softener compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cleaning the tub. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Storing your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Understanding the error codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Introduction

Congratulations on your purchase of a high-quality Insignia product. Your NS-TWM41WH8A represents the state of the art in top-load washing machine technology and is designed for reliable and trouble-free performance.
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SAFETY and PRECAUTIONS
WAR NIN G
CAUTION
WAR NIN G
Top-Load Washer

Important Safety Instructions

SAVE THESE INSTRUCTIONS

This User Guide contains important information on the installation, use, and care of your appliance. Please read this guide carefully before installation and operation of this machine to prevent injury and property damage.
The Warnings and Important Safety Instructions in this guide do not cover all possible conditions and situations that may occur. It is your responsibility to use common sense, caution, and care when installing, maintaining, and operating your washer.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This indicates that hazards or unsafe practices may cause
serious personal injury or death.
To reduce the risk of fire, explosion, electric shock, or personal injury when using your washing machine, you SHOULD follow these basic safety precautions.
This indicates that hazards or unsafe practices may cause
minor personal injury or property damage.
This symbol indicates that there are important operating and maintenance instructions in the literature acco mpanying your washing machine.
State of California Proposition 65 Warnings
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to publish a list of substances known to the State of California to cause cancer, birth defects, or other reproductive harm, and requires businesses to warn of potential exposure to such substances. This product contains a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm. This appliance can cause low-level exposure to some of the substances listed, including benzene, formaldehyde, and carbon monoxide.
WAR NIN G
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

Basic Precautions

1 Read all instructions before using the appliance. 2 Use this appliance only for its intended purpose
as described in this User Guide.
3 Before use, the washer must be properly
installed as described in this guide.
4 Always follow the fabric care instructions
supplied by the garment manufacturer.
5 Do not wash or dry articles that have been
previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances as they give off vapors that could ignite or explode.
6 Do not allow children to play on or in the
appliance. Close supervision of children is necessary when the appliance is used near children.
7 Before the appliance is removed from service or
discarded, remove the lid of the washing compartment.
8 Do not reach into the appliance if the tub is
moving.
9 Do not install or store this appliance where it
will be exposed to the weather or freezing temperatures.
10 Do not tamper with the controls. 11 Do not repair or replace any part of the
appliance or attempt any servicing unless it is specifically recommended in the user-maintenance instructions or in published user-repair instructions that you understand.
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SAFETY and PRECAUTIONS
WAR NIN G
WAR NIN G
12 Hydrogen gas is explosive. If the hot water
system has not been used for two weeks or more, before using a washer, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. The gas is flammable, so do not smoke or use an open flame during this time.
13 Keep the area underneath and around your
appliance free of combustible materials (lint, paper, rags, and so on), gasoline, chemicals, and other flammable vapors and liquids.
14 Do not place items exposed to cooking oil in
your washer. Items contaminated with cooking oil may contribute to a chemical reaction that could cause a load to catch fire.
15 This washer is not designed for maritime use or
for mobile installations such as in RVs, aircraft, and other mobile platforms.
16 Turn off the water faucets and unplug the
washer if the machine is to be left for an extended period of time, such as during vacations.
17 Packaging material can be dangerous for
children. There is a risk of suffocation! Keep all packaging away from children.
18 Always check the inside of the washer for
foreign objects before loading laundry. Keep the lid closed when not in use.
Installation Warnings and Precautions
1 Plug the power cord into an AC 120V/60Hz wall
socket rated at 15 amps or higher. Use the socket for this washer only. Do not use an extension cord.
• Sharing a wall socket with another appliance, using a power strip, or extending the power cord may result in electric shock or fire.
• Do not use an electric transformer. It may result in electric shock or fire.
• Make sure that the power voltage, frequency, and current match the product's specifications. Failing to do so may result in electric shock or fire.
2 Remove all foreign substances such as dust or
water from the power plug terminals and contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failing to do so may result in electric shock or fire.
3 Plug the power plug into the wall socket in the
right direction so that the cord runs towards the floor.
• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be damaged and this may result in electric shock or fire.
4 Plug the power plug into the wall socket firmly.
Do not use a damaged power plug, or loose wall socket, because this may result in electric shock or fire.
5 Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
6 Do not hook the power cord over a metal object,
place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance, because this may result in electric shock or fire.
7 Do not pull the power cord when unplugging
the power plug.
• Unplug the power plug by holding the plug.
• Failing to do so may result in electric shock or fire.
8 If the power plug or power cord are damaged,
contact your nearest service center.
9 Do not install on carpet. Install the washer on a
level and solid floor that can support its weight. Failure to do so may result in abnormal vibrations, noise, or problems with the product.
10 The washer is heavy. Two or more people may
be needed to install and move the appliance. Failure to do so may result in bodily or other injuries.
11 Store and install the washer where it will not be
exposed to temperatures below freezing or exposed to outdoor weather conditions. Failure to do so may result in serious leak damage.
12 Position the appliance so that the power plug is
easily accessible. Failure to do so may result in electric shock or fire due to an electrical short circuit.
13 Failure to follow all of the safety warnings in this
guide may result in property damage, or injury to persons.
Use and Maintenance Warnings and Precautions
1 If the appliance is flooded, cut the power
immediately and contact your nearest service center.
2 If the appliance emits a strange noise, a burning
smell, or smoke, unplug the power plug immediately and contact your nearest service center. Failure to do so may result in electric shock or fire.
3 In the event of a gas leak (such as propane or LP
gas), ventilate the area immediately. Do not turn any appliance or light on or off.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
4 Do not force the washer lid open while the
washer is operating (high-temperature washing, drying, or spinning).
• Water flowing out of the washer may cause burns or cause the floor to be slippery. This may result in injury.
• Forcing the lid open can damage the product or cause injury.
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SAFETY and PRECAUTIONS
Top-Load Washer
5 Make sure to remove the packaging (sponge,
styrofoam) attached to the bottom of the washer before using it.
6 Do not insert your hand or a metal object under
the washer. This may result in injury.
7 Do not attempt to operate this appliance if it is
damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug. This may result in electric shock, fire, or death.
8 Do not touch the power plug with wet hands.
This may result in electric shock.
9 Do not turn the appliance off by unplugging the
power plug while the washer is in operation. Plugging the power plug into the wall socket again may cause a spark and result in electric shock or fire.
10 Keep all packaging material well out of the
reach of children, as packaging materials can be dangerous to children. If a child places a bag over his or her head, he or she may suffocate.
11 Do not let children or infirm persons use this
washer unsupervised. Failure to do so may result in electric shock, burns, or injury.
12 Do not attempt to repair, disassemble, or modify
the appliance yourself.
• Do not use any fuse (such as copper, steel wire, etc.) other than the standard fuse.
• If you need to repair or reinstall the appliance, contact your nearest service center.
• Failure to do so may result in electric shock, fire, problems with the product, or injury.
13 If any foreign substance such as water enters the
appliance in any area other than the tub, unplug the power plug and contact your nearest service center. Failure to do so may result in electric shock or fire.
14 If the water supply hose comes loose from the
faucet and floods the appliance, unplug the power plug. Failure to do so may result in electric shock or fire.
15 Do not mix chlorine bleach with ammonia or
acids such as vinegar. Incorrect usage can produce poisonous gas, resulting in serious injury.
16 Do not reach into the washer while parts are
moving. Before loading, unloading, or adding items, press the START/PAUSE button and allow the tub to come to a complete stop before reaching inside. Failure to do so may result in electric shock, injury, or fire.
17 Do not allow children to play on or in the
washer. Close supervision of children is necessary when the washer is used near children. As children grow, teach them the proper, safe use of all appliances. Failure to do so may result in serious injury.
18 Keep laundry products out of reach of children.
Observe all warnings on product labels and follow them. Failure to do so may result in serious injury.
19 Disconnect this appliance from the power
supply before attempting any user maintenance. Pressing the Power button does not disconnect this appliance from the power supply. Failure to do so may result in electric shock, injury, or fire.
20 Do not clean the appliance by spraying water
directly onto it.
21 Do not use benzene, thinner, or alcohol to clean
the appliance. This may result in discoloration, deformation, damage, electric shock, or fire.
22 Unplug the power plug when the appliance is
not being used for long periods of time or during a thunder/lightning storm. Failure to do so may result in electric shock or fire.
23 Keep hands and foreign objects clear of the lid
and latch area when closing the lid. Failure to do so may result in personal injury.
24 If the washer is contaminated by a foreign
substance such as detergent, dirt, or food waste, unplug the power plug and clean the washer with a damp, soft cloth. Failure to do so may result in discoloration, deformation, damage, or rust.
25 The clear portion of the lid can be broken by a
strong impact. Take care when using the washer. If the clear portion is cracked or broken, it may result in injury.
26 After a water supply failure or when
reconnecting the water supply hose, open the faucet slowly.
27 Open the faucet slowly after a long period of
non-use. The air pressure in the water supply hose or the water pipe may result in damage to a part or in water leakage.
28 If a drain error occurs during an operation,
check if there is a draining problem. If the washer is used when it is flooded because of a draining problem, it may result in electric shock or fire due to an electrical short circuit. Do not insert your hand or a metal object under the washer. This may result in injury.
29 Insert laundry into the washer completely so
that the laundry does not get caught in the lid. If laundry gets caught in the lid, it may result in damage to the laundry or the washer, or result in water leakage.
30 Make sure that the faucet is turned off when the
washer is not being used.
31 Make sure that the water supply hose
connectors are properly tightened. Failure to do so may result in property damage or injury.
32 Open the faucet and check if the water supply
hose connector is firmly tightened and that there is no water leaking before using the product. If the water supply hose connectors are loose, it may result in water leakage.
33 Do not stand on top of the appliance or place
objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. This may result in electric shock, fire, problems with the product, or injury.
34 Do not operate the appliance with wet hands.
This may result in electric shock.
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SAFETY and PRECAUTIONS
35 Do not spray volatile material such as insecticide
onto the surface of the appliance. As well as being harmful to humans, it may also result in electric shock, fire, or problems with the product.
36 Do not place an object that generates an
electromagnetic field near the washer. This may result in injury due to a malfunction.
37 Since the water drained during a high
temperature wash or drying cycle is hot, do not touch the water. This may result in burns or injury.
38 Do not wash, spin, or dry water-proof seats,
mats, or clothing.
39 Do not wash thick, hard mats even if the washer
mark is on the care label. This may result in injury or damage to the washer, walls, floor, or clothing due to abnormal vibrations.
40 Do not operate the washer when the detergent
dispenser is removed. This may result in electric shock or injury due to water leakage.
41 Do not insert your hand into the detergent
dispenser after opening it. This may result in injury because your hand may be caught.
42 Do not place any non-laundry objects, such as
shoes, food waste, or animals into the washer. This can cause abnormal vibrations that can damage the washer, and, in the case of pets, cause severe injury or death.
43 Do not press the buttons using sharp objects
such as pins, knifes, or fingernails. This may result in electric shock or injury.
44 Do not wash laundry contaminated by oils,
creams, or lotions usually found in skin-care shops or massage clinics. This may result in the rubber seal becoming deformed and water leakage.
45 Make sure that the water inlet pipe is connected
and the tap is opened before washing clothes.
46 Do not leave metal objects (safety pins, hair
pins, and so on) or bleach in the tub for long periods of time. This may cause the tub to rust.
• If rust appears on the surface of the tub, apply a neutral cleansing agent to the surface and use a sponge to clean it. Never use a metal brush.
47 Do not use hot water from water
cooling/heating devices. This may result in problems with the washer.
48 Do not use natural hand-washing soap in the
washer. If it hardens and accumulates inside the washer, it may cause problems with the product, discoloration, rust, or bad odors.
49 If using a washing net with this machine (not
provided), do not wash laundry items such as bedding in the washing net. Doing so may result in injury due to abnormal vibrations. Place only smaller items, such as lace socks and lingerie, in the washing net.
50 Do not use hardened powdered detergent. If it
accumulates inside the washer, it may result in water leakage.
51 Do not wash throw rugs or doormats. Doing so
may cause sand to accumulate inside the washer, resulting in mechanical problems.
Grounding/Earthing
1 This appliance must be properly grounded. 2 Do not ground the appliance to a gas pipe,
plastic water pipe, or telephone line.
• Improper grounding may result in electric shock, fire, explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly. Make sure that the socket you use is grounded in accordance with local and national codes.
Choosing a Proper Location
1 Do not install this appliance near a heater or
inflammable material.
2 Do not install this appliance in a humid, oily, or
dusty location, or in a location exposed to direct sunlight or water (rain drops).
3 Do not install this appliance in a location where
gas may leak. Failure to do so may result in electric shock or fire.
4 If the washer is moved to a new location, have it
checked and re-installed by a qualified service technician. Failure to follow this warning may result in electric shock or fire.
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INSTALLATION INSTRUCTIONS
Drain hose
Hose
holder
User Guide
Clamp
R1 Filter (2)

Features

Package contents

Make sure that the following items came with your washer:
Top-Load Washer
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Main components

Top l id
Drain hose and
holder
Cabinet
Faucets and water inlet hoses (not included)
Two front
adjustable legs
Control panel
Water inlet valves (on the back)
Power cord
Drain hose outlet
Attach hose clamps to pre-drilled holes
See-through
window
Fabric softener compartment
Detergent compartment
Bleach
compartment
Door lock
INSTALLATION INSTRUCTIONS
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INSTALLATION INSTRUCTIONS

Control panel

# ITEM DESCRIPTION
Press to turn on your washer. Press again to turn off your washer. If you leave your washer on
1/Power button
2 Cycle selector
and do not press the /Start Pause button within 10 minutes, your washer automatically turns off.
Turn to select a wash cycle. The cycle you select determines the wash pattern for the cycle. For more information, see Washer options and settings
Top-Load Washer
on page 25.
• The initial display is the total time for the cycle you select.
• While your washer is running, the display shows the cycle process and time remaining in the cycle.
3 Digital display
4Soak button
5Extra Rinse button Press to add an extra rinse to the wash cycle. Press again to cancel.
/Start Pause
6
button
7 Cycle status lights
8 Delay button
9Soil Level button
10 Child lock
11 Temp button Press to select the washing water temperature.
12 Water Plus button Press once to increase one higher water level. Press again to cancel this function. If the water
Fabric Softener
13
button
Note: The time shown is an estimate based on normal operating conditions. External factors (such as the load size, room temperature, incoming water temperature, and water pressure) can affect actual time.
• If you set a delay time for the start of the cycle, the display shows the time when the cycle will start.
Press to select the Soak option. Press again to cancel. Select this option for heavily soiled items that need to soak to remove stains and heavy dirt.
Soak occurs after the tub fills and detergent is added, but before the wash process. The agitator will rotate several times during the soak process.
Press once to start the wash cycle. Press again to pause the cycle. If you pause the cycle, you can add or remove items, but you cannot change any settings. Press again to restart the cycle.
Light to indicate what part of the cycle your washer is in. For example, the Soak light turns on when your washer is in the Soak process.
Press to select a time when you want the cycle to begin. You can set the time up to 24 hours in advance in one-hour increments. The display shows the time when the cycle will start. For more information, see Step 5: (Optional) Set a delayed start time
Press to select the soil level. Different soil levels result in different washing times and wash cycle settings. For more information, see Washer options and settings
Press and hold the Soil Level and Tem p buttons at the same time for three seconds to turn on the child lock function. Press and hold these buttons again for three seconds to turn off the function. When the child lock function is turned on, the only button that works is the
/POWER button and the Soil Level and Tem p buttons you use to turn off the child lock.
The rinse water temperature is always cold.
level is already set to the highest, the level will not change. Add liquid fabric softener to the fabric softener compartment, then press this button.
The fabric softener is added to the cycle at the correct time.
on page 23.
on page 25.
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Unpacking your washer

Foam base
cushion
Protective foam
INSTALLATION INSTRUCTIONS
WAR NI NG
• Packing materials can be dangerous to children. Keep all packing materials (plastic bags, polystyrene, and so on) well out of the reach of children.
• Do not operate your washer on the foam base cushion. Doing so will result in serious vibration, which could cause equipment damage or result in physical injury.
:
• Remove the packing box and lift the washer up and away from the foam base cushion. Open the lid of the washer to take out all accessories including the protective foam.
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