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NS-TWM16WH9
User Manual
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Insignia NS-TWM16WH9 User Manual

1.6 Cu. Ft. Portable Top-Load Washer
NS-TWM16WH9
USER GUIDE
Before using your new product, please read these instructions to prevent any damage.

Contents

IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Unpacking your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Washer dimensions and installation measurements . . . . . . . . . . . . . . . . .15
Electrical requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Water requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Drainage requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Installing your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Tools you will need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Step-by-Step instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Using your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Washing a load of laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Setting the child lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Washer program options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Maintaining your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Cleaning the interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Cleaning the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Cleaning the tub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Cleaning the lint filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Cleaning the pump filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Storing your washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Understanding the error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
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SAFETY and PRECAUTIONS
WAR NIN G
CAUTION
1.6 Cu. Ft. Portable Top-Load Washer
1.6 Cu. Ft. Portable Top-Load Washer

Introduction

Congratulations on your purchase of a high-quality Insignia product. Your
NS-TWM16WH9 represents the state of the art in top-load washing
machine technology and is designed for reliable and trouble-free
performance.

IMPORTANT SAFETY INSTRUCTIONS

SAVE THESE INSTRUCTIONS

This User Guide contains important information on the installation, use,
and care of your appliance. Please read this guide carefully before
installation and operation of this machine to prevent injury and property
damage.
The Warnings and Important Safety Instructions in this guide do not cover
all possible conditions and situations that may occur. It is your
responsibility to use common sense, caution, and care when installing,
maintaining, and operating your washer.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This indicates that hazards or unsafe practices may cause serious personal injury or death. To reduce the risk of fire, explosion, electric shock, or personal injury when using your washing machine, you SHOULD follow these basic safety precautions.
This indicates that hazards or unsafe practices may cause minor personal
injury or property damage.
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SAFETY and PRECAUTIONS
WAR NIN G
This symbol indicates that there are important operating and maintenance instructions in the literature accompanying your washing machine.
State of California Proposition 65 Warni ngs
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to publish a list of substances known to the State of California to cause cancer, birth defects, or other reproductive harm, and requires businesses to warn of potential exposure to such substances. This product contains a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm. This appliance can cause low-level exposure to some of the substances listed, including benzene, formaldehyde, and carbon monoxide.
WAR NIN G
Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

Basic Precautions

1 Read all instructions before using the appliance.
2 Use this appliance only for its intended purpose as described in this User
Guide.
3 Before use, the washer must be properly installed as described in this guide.
4 Always follow the fabric care instructions supplied by the garment
manufacturer.
5 Do not wash or dry articles that have been previously cleaned in, washed in,
soaked in, or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances as they give off vapors that could ignite or explode.
6 Do not allow children to play on or in the appliance. Close supervision of
children is necessary when the appliance is used near children.
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SAFETY and PRECAUTIONS
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7 Before the appliance is removed from service or discarded, remove the lid of
1.6 Cu. Ft. Portable Top-Load Washer
the washing compartment.
8 Do not reach into the appliance if the tub is moving.
9 Do not install or store this appliance where it will be exposed to the weather
or freezing temperatures.
10 Do not tamper with the controls.
11 Do not repair or replace any part of the appliance or attempt any servicing
unless it is specifically recommended in the user-maintenance instructions or in published user-repair instructions that you understand.
12 Do not add gasoline, dry-cleaning solvents, or other flammable or explosive
substances to the wash water. These substances give off vapors that could ignite or explode.
13 Under certain conditions, hydrogen gas may be produced in a hot water
system that has not been used for two weeks or more.
14 HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for
two weeks or more, before using a washer, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. The gas is flammable, so do not smoke or use an open flame during this time.
15 Keep the area underneath and around your appliance free of combustible
materials (lint, paper, rags, and so on), gasoline, chemicals, and other flammable vapors and liquids.
16 Do not place items exposed to cooking oil in your washer. Items contaminated
with cooking oil may contribute to a chemical reaction that could cause a load to catch fire.
17 This washer is not designed for maritime use or for mobile installations such as
in RVs, aircraft, and other mobile platforms.
18 Turn off the water faucets and unplug the washer if the machine is to be left
for an extended period of time, such as during vacations.
19 Packaging material can be dangerous for children. There is a risk of
suffocation! Keep all packaging away from children.
20 Always check the inside of the washer for foreign objects before loading
laundry. Keep the lid closed when not in use.

Installation Warnings and Precautions

1 Plug the power cord into an AC 120V/60Hz wall socket rated at 15 amps or
higher. Use the socket for this washer only. Do not use an extension cord.
• Sharing a wall socket with another appliance, using a power strip, or extending the power cord may result in electric shock or fire.
• Do not use an electric transformer. It may result in electric shock or fire.
• Make sure that the power voltage, frequency, and current match the product's specifications. Failing to do so may result in electric shock or fire.
2 Remove all foreign substances such as dust or water from the power plug
terminals and contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
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SAFETY and PRECAUTIONS
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• Failing to do so may result in electric shock or fire.
3 Plug the power plug into the wall socket in the right direction so that the cord
runs towards the floor.
• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be damaged and this may result in electric shock or fire.
4 Plug the power plug into the wall socket firmly. Do not use a damaged power
plug, or loose wall socket, because this may result in electric shock or fire.
5 Do not pull or excessively bend the power cord. Do not twist or tie the power
cord.
6 Do not hook the power cord over a metal object, place a heavy object on the
power cord, insert the power cord between objects, or push the power cord into the space behind the appliance, because this may result in electric shock or fire.
7 Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failing to do so may result in electric shock or fire.
8 If the power plug or power cord are damaged, contact your nearest service
center.
9 Do not install on carpet. Install the washer on a level and solid floor that can
support its weight. Failure to do so may result in abnormal vibrations, noise, or problems with the product.
10 The washer is heavy. Two or more people may be needed to install and move
the appliance. Failure to do so may result in bodily or other injuries.
11 Store and install the washer where it will not be exposed to temperatures
below freezing or exposed to outdoor weather conditions. Failure to do so may result in serious leak damage.
12 Position the appliance so that the power plug is easily accessible. Failure to do
so may result in electric shock or fire due to an electrical short circuit.
13 To reduce the risk of injury to persons, adhere to all industry recommended
safety glasses.
14 Failure to follow all of the safety warnings in this guide may result in property
damage, or injury to persons.

Use and Maintenance Warnings and Precautions

1 If the appliance is flooded, cut the power immediately and contact your
nearest service center.
2 If the appliance emits a strange noise, a burning smell, or smoke, unplug the
power plug immediately and contact your nearest service center. Failure to do so may result in electric shock or fire.
3 In the event of a gas leak (such as propane or LP gas), ventilate the area
immediately. Do not turn any appliance or light on or off.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
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SAFETY and PRECAUTIONS
4 Do not force the washer lid open while the washer is operating
1.6 Cu. Ft. Portable Top-Load Washer
(high-temperature washing, drying, or spinning).
• Water flowing out of the washer may cause burns or cause the floor to be slippery. This may result in injury.
• Forcing the lid open can damage the product or cause injury.
5 Make sure to remove the packaging (sponge, styrofoam) attached to the
bottom of the washer before using it.
6 Do not insert your hand or a metal object under the washer. This may result in
injury.
7 Do not attempt to operate this appliance if it is damaged, malfunctioning,
partially disassembled, or has missing or broken parts, including a damaged cord or plug. This may result in electric shock, fire, or death.
8 Do not touch the power plug with wet hands. This may result in electric shock. 9 Do not turn the appliance off by unplugging the power plug while the washer
is in operation. Plugging the power plug into the wall socket again may cause a spark and result in electric shock or fire.
10 Keep all packaging material well out of the reach of children, as packaging
materials can be dangerous to children. If a child places a bag over his or her head, he or she may suffocate.
11 Do not let children or infirm persons use this washer unsupervised. Failure to
do so may result in electric shock, burns, or injury.
12 Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use any fuse (such as copper, steel wire, etc.) other than the standard fuse.
• If you need to repair or reinstall the appliance, contact your nearest service center.
• Failure to do so may result in electric shock, fire, problems with the product, or injury.
13 If any foreign substance such as water enters the appliance in any area other
than the tub, unplug the power plug and contact your nearest service center. Failure to do so may result in electric shock or fire.
14 If the water supply hose comes loose from the faucet and floods the
appliance, unplug the power plug. Failure to do so may result in electric shock or fire.
15 Do not mix chlorine bleach with ammonia or acids such as vinegar. Incorrect
usage can produce poisonous gas, resulting in serious injury.
16 Do not reach into the washer while parts are moving. Before loading,
unloading, or adding items, press the START/PAUSE button and allow the tub to come to a complete stop before reaching inside. Failure to do so may result in electric shock, injury, or fire.
17 Do not allow children to play on or in the washer. Close supervision of children
is necessary when the washer is used near children. As children grow, teach them the proper, safe use of all appliances. Failure to do so may result in serious injury.
18 Keep laundry products out of reach of children. Observe all warnings on
product labels and follow them. Failure to do so may result in serious injury.
19 Disconnect this appliance from the power supply before attempting any user
maintenance. Pressing the Power button does not disconnect this appliance from the power supply. Failure to do so may result in electric shock, injury, or fire.
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SAFETY and PRECAUTIONS
20 Do not clean the appliance by spraying water directly onto it. 21 Do not use benzene, thinner, or alcohol to clean the appliance. This may result
in discoloration, deformation, damage, electric shock, or fire.
22 Unplug the power plug when the appliance is not being used for long periods
of time or during a thunder/lightning storm. Failure to do so may result in electric shock or fire.
23 Keep hands and foreign objects clear of the lid and latch area when closing
the lid. Failure to do so may result in personal injury.
24 If the washer is contaminated by a foreign substance such as detergent, dirt,
or food waste, unplug the power plug and clean the washer with a damp, soft cloth. Failure to do so may result in discoloration, deformation, damage, or rust.
25 The clear portion of the lid can be broken by a strong impact. Take care when
using the washer. If the clear portion is cracked or broken, it may result in injury.
26 After a water supply failure or when reconnecting the water supply hose, open
the faucet slowly.
27 Open the faucet slowly after a long period of non-use. The air pressure in the
water supply hose or the water pipe may result in damage to a part or in water leakage.
28 If a drain error occurs during an operation, check if there is a draining problem.
If the washer is used when it is flooded because of a draining problem, it may result in electric shock or fire due to an electrical short circuit. Do not insert your hand or a metal object under the washer. This may result in injury.
29 Insert laundry into the washer completely so that the laundry does not get
caught in the lid. If laundry gets caught in the lid, it may result in damage to the laundry or the washer, or result in water leakage.
30 Make sure that the faucet is turned off when the washer is not being used. 31 Make sure that the water supply hose connectors are properly tightened.
Failure to do so may result in property damage or injury.
32 Open the faucet and check if the water supply hose connector is firmly
tightened and that there is no water leaking before using the product. If the water supply hose connectors are loose, it may result in water leakage.
33 Do not stand on top of the appliance or place objects (such as laundry, lighted
candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance. This may result in electric shock, fire, problems with the product, or injury.
34 Do not operate the appliance with wet hands. This may result in electric shock. 35 Do not spray volatile material such as insecticide onto the surface of the
appliance. As well as being harmful to humans, it may also result in electric shock, fire, or problems with the product.
36 Do not place an object that generates an electromagnetic field near the
washer. This may result in injury due to a malfunction.
37 Since the water drained during a high temperature wash or drying cycle is hot,
do not touch the water. This may result in burns or injury.
38 Do not wash, spin, or dry water-proof seats, mats, or clothing. 39 Do not wash thick, hard mats even if the washer mark is on the care label. This
may result in injury or damage to the washer, walls, floor, or clothing due to abnormal vibrations.
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SAFETY and PRECAUTIONS
40 Do not operate the washer when the detergent dispenser is removed. This may
1.6 Cu. Ft. Portable Top-Load Washer
result in electric shock or injury due to water leakage.
41 Do not insert your hand into the detergent dispenser after opening it. This may
result in injury because your hand may be caught.
42 Do not place any non-laundry objects, such as shoes, food waste, or animals into
the washer. This can cause abnormal vibrations that can damage the washer, and, in the case of pets, cause severe injury or death.
43 Do not press the buttons using sharp objects such as pins, knifes, or fingernails.
This may result in electric shock or injury.
44 Do not wash laundry contaminated by oils, creams, or lotions usually found in
skin-care shops or massage clinics. This may result in the rubber seal becoming deformed and water leakage.
45 Do not wash laundry contaminated by gasoline, kerosene, benzene, paint
thinner, alcohol, dry cleaning detergent, or other flammable or explosive substances. This may result in electric shock, fire, or an explosion.
46 Make sure that the water inlet pipe is connected and the tap is opened before
washing clothes.
47 Do not leave metal objects (safety pins, hair pins, and so on) or bleach in the tub
for long periods of time. This may cause the tub to rust.
• If rust appears on the surface of the tub, apply a neutral cleansing agent to the surface and use a sponge to clean it. Never use a metal brush.
48 Do not use hot water from water cooling/heating devices. This may result in
problems with the washer.
49 Do not use natural hand-washing soap in the washer. If it hardens and
accumulates inside the washer, it may cause problems with the product, discoloration, rust, or bad odors.
50 If using a washing net with this machine (not provided), do not wash laundry
items such as bedding in the washing net. Doing so may result in injury due to abnormal vibrations. Place only smaller items, such as lace socks and lingerie, in the washing net.
51 Do not use hardened powdered detergent. If it accumulates inside the washer, it
may result in water leakage.
52 Do not wash throw rugs or doormats. Doing so may cause sand to accumulate
inside the washer, resulting in mechanical problems.

Grounding/Earthing

1 This appliance must be properly grounded. 2 Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• Improper grounding may result in electric shock, fire, explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly. Make sure that the socket you use is grounded in accordance with local and national codes.

Choosing a Proper Location

1 Do not install this appliance near a heater or inflammable material. 2 Do not install this appliance in a humid, oily, or dusty location, or in a location
exposed to direct sunlight or water (rain drops).
3 Do not install this appliance in a location where gas may leak. Failure to do so
may result in electric shock or fire.
4 If the washer is moved to a new location, have it checked and re-installed by a
qualified service technician. Failure to follow this warning may result in electric shock or fire.
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Features

User Guide
Bottom cover
Single faucet
adapter
Screw
Wate r inta ke ca p
Water supply hoses (2)
Top li d
Base
Cabinet
Control panel
Frame

Package contents

Make sure that the following items came with your washer:
NS-TWM16WH9

Front

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Back

Top li d
Drain hose
Rollers
Wate r inl et
Power c ord
Pump filter
1.6 Cu. Ft. Portable Top-Load Washer
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Control panel

# ITEM DESCRIPTION
Press to select the steps included in the washing cycle. If
1Procedure button
2 Digital display
3Delay button
4Load Size button
5Temp button
the LED next to the step is lit, the step will be included in the washing cycle. The step will not be included if the LED is not lit.
The initial display is the total time for the cycle you select. While your washer is running, the display shows the cycle process and time remaining in the cycle. Note: The time shown is an estimate based on normal operating conditions. External factors (such as the load size, room temperature, incoming water temperature, and water pressure) can affect actual time. If you set a delay time for the start of the cycle, the display shows the time when the cycle will start.
Press to select a time when you want the cycle to begin. You can set the time up to 24 hours in advance in one-hour increments. The display shows the time when the cycle will start. For more information, see Step 5: (Optional) Set a delayed start time on page 29.
Press to set the load size. This setting determines how much water is used throughout the wash cycle.
Press to select the washing water temperature. The LED indicator lights with the selected temperature. The rinse water temperature is always cold. If you select warm or hot for your wash cycle, the LED indicator will change to cold during the rinse cycle.
NS-TWM16WH9
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