Insignia NS-RTM18BS8, NS-RTM18WH7, NS-RTM18SS7, NS-RTM18BKR8, NS-RTM18WH7-C User Manual
...
USER GUIDE
18 Cu. Ft.
Top Mount Refrigerator
NS-RTM18BS8/NS-RTM18WH7/NS-RTM18SS7/NS-RTM18BKR8/
NS-RTM18WH7-C/NS-RTM18SS7-C/NS-RTM18BK8L/
NS-RTM18SS7L
Before using your new product, please read these instructions to prevent any damage.
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Grounding requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Setting up your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Before using your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Leveling your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Providing proper ventilation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Providing a proper power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting the refrigerator temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting the freezer temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Using the freezer compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Reversing the door position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Preparing to reverse the door position . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Reversing the door position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Installing an optional ice maker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Maintaining your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Defrosting the freezer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Changing the interior LED light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Shutting down your refrigerator - long vacations (several months) . . . . . . .18
Moving your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Tips on saving energy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Introduction
Congratulations on your purchase of a high-quality Insignia product. Your
NS-RTM18BS8, NS-RTM18WH7, NS-RTM18SS7, NS-RTM18BKR8, NS-RTM18WH7-C,
NS-RTM18SS7-C, NS-RTM18BK8L, or NS-RTM18SS7L represents the state of the art
in refrigerator design and is designed for reliable and trouble-free performance.
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18 Cu. Ft. Top Mount Refrigerator
Important Safety Instructions
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This symbol indicates that dangerous voltage
constituting a risk of electric shock is present
within your refrigerator.
This symbol indicates that there are important
operating and maintenance instructions in the
literature accompanying your refrigerator.
WAR NIN G
1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use this appliance near water.
6 Clean only with a damp cloth.
7 Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8 Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9 Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding
type plug has two blades and a third grounding prong. The wide blade or the
third prong are provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the obsolete outlet.
10 Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the appliance.
11 Do not attempt to modify or extend the power cord of this appliance.
12 Unplug this appliance during lightning storms or when it will not be used for
long periods of time.
13 Make sure that the available AC power matches the voltage requirements of
this appliance.
14 Do not handle the plug with wet hands. This could result in an electric shock.
15 Unplug the power cord by holding the plug, never by pulling the cord.
16 Do not turn the appliance on or off by plugging or unplugging the power
cord.
17 Turn off the appliance before unplugging it.
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18 Refer all servicing to qualified service personnel. Servicing is required when
the appliance has been damaged in any way, such as the power-supply cord
or plug is damaged, liquid has been spilled or objects have fallen into the
appliance, the appliance has been exposed to rain or moisture, does not
operate normally, or has been dropped.
19 To reduce the risk of fire or electric shock, do not expose this appliance to rain,
moisture, dripping, or splashing, and no objects filled with liquids should be
placed on top of it.
WARNING
Electric Shock Hazard
Failure to follow these instructions can
result in electric shock, fire, or death.
1 WAR NIN G–Keep ventilation openings in the appliance
clear of obstruction.
2 WAR NIN G–Do not touch the interior of the freezer
compartment with wet hands. This could result in frost
bite.
3 WAR NIN G–Do not use mechanical devices or other
means to accelerate the defrosting process, other than those recommended
by the manufacturer.
4 WAR NIN G–Do not damage the refrigerant tubing when handling, moving, or
using the refrigerator.
5 WAR NIN G–Do not use electrical appliances inside the food storage
compartment of the refrigerator, unless they are of the type recommended by
the manufacturer.
6 WAR NIN G–DANGER—Never allow children to play with, operate, or crawl
inside the refrigerator.
Risk of child entrapment. Before you throw away your old refrigerator or
freezer:
1) Take off the doors
2) Leave the shelves in place so that children may not easily climb inside
7 Unplug the refrigerator before carrying out user maintenance on it.
8 This appliance can be used by children age 8 years and older and persons with
reduced physical or mental capabilities or lack of experience and knowledge if
they are given supervision or instruction concerning the use of the appliance
in a safe way and understand the hazards involved. Children should not play
with the appliance. Cleaning and maintenance should not be performed by
children without supervision.
9 If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent, or similar qualified persons in order to avoid a hazard.
10 Follow local regulations regarding disposal of the appliance due to flammable
refrigerant and gas. All refrigeration products contain refrigerants, which
under the guidelines of federal law must be removed before disposal. It is the
consumer's responsibility to comply with federal and local regulations when
disposing of this product.
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18 Cu. Ft. Top Mount Refrigerator
11 This appliance is intended to be used in household and similar environments.
12 Do not store or use gasoline or any flammable liquids inside or in the vicinity
of this refrigerator.
13 Do not use an extension cord with this appliance. If the power cord is too
short, have a qualified electrician install an outlet near the appliance. Use of an
extension cord can negatively affect the refrigerator’s performance.
Grounding requirement
This appliance must be grounded. This appliance is equipped with a cord having a
grounding wire with a grounding plug. The plug must be inserted into an outlet
that is properly installed and grounded.
Improper use of the grounding plug can result in a risk of electric shock. Consult a
qualified electrician or service person if the grounding instructions are not
completely understood, or if doubt exists as to whether the appliance is properly
grounded.
Features
• 18 cubic foot capacity
• Electronic control
• Glass spill-safe shelves
• Humidity-controlled crisper drawers
•LED lighting
• Frost free
Package contents
• 18 cu. ft. top mount refrigerator
•Hinge kit
• User Guide
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Main components
Freezer control
knob
Glass crisper cover
Crispers
Leveling feet
Freezer door
racks
Butter
keeper
Refrigerator
control panel
w/LED
Door racks
Glass shelves
Door racks
(small)
Wire sh elf
Note: This illustration shows a right-opening refrigerator. Left-opening models are
configured the same, except they open from right to left.
Setting up your refrigerator
Before using your refrigerator
1 Remove the interior packing.
2 Let the refrigerator stand upright for approximately four hours before
connecting it to power. This reduces the possibility of a malfunction in the
cooling system from improper handling during transportation.
3 Clean the interior surface with lukewarm water using a soft cloth.
4 Wait for approximately 24 hours after the thermostat has been set before
Finding a suitable location
placing any food in your refrigerator.
• This refrigerator is designed to be free standing only.
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18 Cu. Ft. Top Mount Refrigerator
3-prong receptacle
Receptacle box cover
3-prong plug
Grounding lead
Grounding adapter
Receptacle box cover
Screw
Receptacle
Using a 3-prong plug and outlet
Using a grounding adapter
• Place your refrigerator on a floor that is strong enough to support the
refrigerator when it is fully loaded.
• Position the refrigerator in a location away from direct sunlight, because it
may affect the acrylic coating and heat sources may increase electrical
consumption. To ensure optimal performance, install in areas with an ambient
temperature between 41° F (5° C) and 109° F (42.8° C).
• Avoid locating the refrigerator in moist areas.
• The refrigerator door must be able to swing fully open.
Leveling your refrigerator
• It is very important for the refrigerator to be level. If the refrigerator is not
leveled during installation, the doors may not close or seal properly, causing
cooling, frost, or moisture problems.
• To level your refrigerator, rotate the leveling feet clockwise (to raise) the
refrigerator or counter-clockwise (to lower).
Note: Having someone push against the top of the refrigerator helps to take some weight
off the leveling foot, making it easier to adjust.
Providing proper ventilation
Place the refrigerator at least one inch from the wall on each side to ensure proper
airflow to the compressor. Do not place the refrigerator near any heat sources,
such as a heater or stove, as this may put a strain on the compressor.
Providing a proper power supply
Check your local power source. This refrigerator requires a 110 V-120 V, 60 Hz
power supply.
Use a receptacle that accepts the grounding prong. The power cord is equipped
with a 3-prong (grounding) plug which mates with a standard 3-prong
(grounding) wall outlet to minimize the possibility of electric shock hazard from
this refrigerator.
Notes:
• The refrigerator should always be plugged into its own individual electrical outlet
which has a voltage rating that matches the rating plate.
• Never unplug your refrigerator by pulling on the power cord. Always grip the plug
firmly and pull straight out from the outlet.
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Using your refrigerator
Setting the refrigerator temperature
# ITEM DESCRIPTION
1 SET button
2 LED indicators Light to show the current refrigerator setting.
3 STANDBY LED
• The first time you turn the refrigerator on, the control panel LEDs turn on for
three seconds, then displays the current setting (default = 3). Your refrigerator
runs continuously for several hours until it reaches the preset temperature.
After your refrigerator is fully cooled, you can adjust the temperature up or
down to your personal preference.
• To temporarily suspend cooling in the refrigerator and freezer, press and hold
the SET button for three seconds. The STANDBY LED turns on and cooling is
turned off. Press the SET button again to cancel standby mode and resume
cooling.
Notes:
• If the refrigerator is unplugged or loses power, you must wait three to five minutes
before restarting it. If you attempt to restart before this time delay, the refrigerator will
not start.
• Large amounts of food will lower the cooling efficiency of the refrigerator.
• If you choose to change the thermostat setting, adjust it by one increment at a time.
Allow 24 hours for the temperature to stabilize between adjustments.
Press to change the refrigerator setting from 1 (cold) to 5
(coldest).
Lights to indicate when the refrigerator is in standby mode
(refrigerator and freezer are turned off).
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18 Cu. Ft. Top Mount Refrigerator
Setting the freezer temperature
• Turn the controls to adjust the freezer temperature, allow 24 hours for the
freezer to adjust and stabilize.
Using the freezer compartment
• Place frozen food into the freezer as quickly as possible after purchase.
• Follow package instructions regarding storage times. The storage life of frozen
foods varies and the recommended storage time should not be exceeded.
Reversing the door position
Based on the location where you plan to use your refrigerator, you may find it
more convenient to reverse the position of the door.
CAUTION: To avoid injury to yourself or your property, we recommend that someone
assist you during the door reversal process.
Preparing to reverse the door position
Note: Images show a refrigerator that initially opens on the left side. However, your
refrigerator may open on the right side.
You will need: A standard (flat head) screwdriver and a Phillips screwdriver.
• Make sure that your refrigerator is unplugged and empty.
• Have someone available to assist you in the process.
• Keep all of the parts you remove to reuse them later.
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Reversing the door position
If your doors currently open
on the left side:
Center left hinge
Left top hinge cover
Top le ft h in ge
Left door-open
stopper
Upper door
self-locking block
Hole caps (2)
If your doors currently open
on the right side:
Center right hin ge
Right top hinge cover
Top right hinge
Upper door
self-locking block
Right door-open
stopper
Hole caps (2)
OR
Door block
Bottom hinge
Note: Right-opening model shown for illustration purposes.
Parts included with the hinge kit:
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Parts you’ll use that are already mounted on the door (as shipped):
1 Unplug your refrigerator and remove all food from the door shelves.
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18 Cu. Ft. Top Mount Refrigerator
Top hinge cover
Cover plate
Note: Images show a
refrigerator that opens on the
left side. Your refrigerator
may open on the right side.
Center hinge
2 Remove the cover plate and the top hinge cover, then unscrew and remove
the top hinge. Keep the screws to reuse.
3 Lift the freezer door up and away from your refrigerator.
4 Unscrew the three screws holding the center hinge, remove the hinge, then
lift the refrigerator door up and away from your refrigerator. Save the screws
to reuse and store the hinge in a safe place in case you need to reverse the
door position again.
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5 Unscrew the two screws holding the bottom hinge, then remove the bottom
Remove the bottom hinge
Reattach the bottom hinge
Hinge pin
Hinge pin
Hole caps
Plastic bushings
hinge from the refrigerator.
6 Unscrew the hinge pin from the bottom hinge and reattach it to the other
hole in the hinge pin, then secure the bottom hinge to the opposite side of
the refrigerator using the screws you removed previously.
7 Remove the hole caps and plastic bushings from the top of the freezer and
refrigerator doors. Save them for the next step.
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18 Cu. Ft. Top Mount Refrigerator
Plastic bushings
Hole caps
8 Insert the hole caps and plastic bushings into the opposite sides (from where
you removed them) of the freezer and refrigerator doors.
9 Remove the door block from the bottom of the refrigerator door and attach it
to the other side.
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10 Attach the upper door self-locking block and the door-open stopper to the
Upper door
self-locking block
Door-open stopper
Attach the center hinge
side of the freezer door where the hinge will be. Use the parts from the hinge
kit.
11 Remove the old upper door self-locking block and the door-open stopper (do
not remove the parts attached in step 10). Store in a safe place in case you
need to reverse the door position again.
12 Attach the refrigerator door to the bottom hinge, then attach the center hinge
to the refrigerator. Use the center hinge from the hinge kit (not the piece
removed in step 4).
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18 Cu. Ft. Top Mount Refrigerator
Attach the top hinge
13 Put the freezer door onto the center hinge, then attach the top hinge (from
the hinge kit) to the top of refrigerator. Cover the hinge with the top hinge
cover (from the hinge kit) and cover the screw holes on the top with the cover
plate you previously removed.
14 Add covers to the screw holes and hinge pivot.
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Installing an optional ice maker
Remove screw
LED light model: 50241001001C
Lamp base: E12
Input rating: 115V AC 3.5 W
The refrigerator comes set up for ice maker installation. This refrigerator is
compatible with the Insignia NS-IMK20WH7 ice maker.
Maintaining your refrigerator
Your refrigerator is designed for year-round use with only minimal cleaning and
maintenance.
When you first receive it, wipe the cabinet with a mild detergent and warm water,
then wipe dry with a dry cloth. Do this periodically to keep your refrigerator
looking new.
CAUTION:
To prevent damage to the finish, do not use:
• Gasoline, benzine, thinner, or other similar solvents.
• Abrasive cleaners.
1 Turn off the refrigerator and unplug it from the wall outlet.
2 Remove all food.
3 Wash the inside with a damp warm cloth soaked in a solution of one quart of
lukewarm water to two tablespoons of baking soda solution.
4 Be sure to keep the door gasket (seal) clean to keep the refrigerator running
efficiently.
5 Dry the interior and exterior with a soft cloth.
Defrosting the freezer
This refrigerator is frost free, so you don't need to defrost it. You just need to clean
it periodically, following the above instructions.
Changing the interior LED light
1 Using a Phillips screwdriver, remove the screw securing the lamp cover, then
remove the lamp cover.
2 Remove the LED light bulb from the lamp base, then install a new LED light
bulb.
3 Reinstall the lamp cover with the screw you previously removed.
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18 Cu. Ft. Top Mount Refrigerator
Shutting down your refrigerator - long vacations (several months)
1 Turn off the refrigerator and unplug it from the wall outlet.
2 Remove all food.
3 Clean the refrigerator.
4 Leave the door open slightly to avoid possible formation of condensation,
mold, or odor.
CAUTION: Use extreme caution with children. The refrigerator should not be accessible to
child's play.
Moving your refrigerator
1 Turn off the refrigerator and unplug it from the wall outlet.
2 Remove all food.
3 Securely tape down all loose items inside your refrigerator.
4 Tape the doors shut.
Be sure the refrigerator stays in the upright position during transportation.
Tips on saving energy
• Locate your refrigerator in the coolest area of the room, away from heat
producing appliances or heating ducts and out of the direct sunlight.
• Let hot foods cool before placing them in the refrigerator. Overloading the
refrigerator forces the compressor to run longer. Foods that freeze too slowly
may lose quality or spoil.
• Wrap foods properly and wipe containers dry before placing them in the
refrigerator. This cuts down on frost build-up inside the refrigerator.
• Organize and label food to reduce door openings and extended searches.
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Troubleshooting
CAUTION: Do not try to repair your refrigerator yourself. Doing so invalidates the
warranty.
Error codes
LED display Problem
LED 1 and LED 2 lit Temperature sensor circuit
LED 1 and LED 3 lit Freezer defrost sensor
LED 1 and LED 4 lit Ambient temperature sensor
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The refrigerator
does not operate
The compressor
turns on and off
frequently
Food in the
refrigerator
compartment is
freezing
The refrigerator is
unplugged.
The thermostat is set to
the STANDBY position.
The fuse on the circuit is
blown or the circuit
breaker is tripped.
Power failure. If a power failure occurs, the refrigerator turns
The door has been
opened too often or was
not closed properly. The
door seal may be dirty.
The room temperature is
hotter than normal.
A large amount of food
was recently added to
the refrigerator.
The thermostat is not set
correctly.
The refrigerator does not
have the correct
clearances.
The refrigerator has
recently been
disconnected for a
period of time.
The thermostat is set too
cold.
Make sure that the refrigerator is plugged in
and that the plug is pushed completely into the
outlet.
Press the SET button until LED 3 lights.
Check the house fuse/circuit breaker box and
replace the fuse or reset the circuit breaker.
off. Wait until the power is restored.
Make sure that the door is closed properly.
Clean the door seal if necessary.
This is normal, under the circumstances.
This is normal, under the circumstances.
Reset the thermostat correctly.
The refrigerator should be no closer than five
inches from the adjacent walls.
Allow four hours for the refrigerator to cool
down completely.
Set the thermostat to a warmer setting.
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18 Cu. Ft. Top Mount Refrigerator
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Food in the
refrigerator
compartment is not
cold
The refrigerator
makes unusual
noises.
Moisture is building
up in the interior of
the refrigerator
The refrigerator
door does not close
completely
The exterior of the
refrigerator is warm
There is a popping
or crackling sound
when the
compressor comes
on
There is a bubbling
or gurgling sound,
like water boiling
The door has been
opened too often or was
not closed properly.
You have just added a
large amount of food to
the refrigerator or freezer
compartments.
The thermostat is set too
warm.
The door gasket does not
seal properly.
The refrigerator has
recently been
disconnected for a
period of time.
The refrigerator may not
be level on the floor.
The body of the
refrigerator is touching a
wall.
The door has been
opened too often or was
not closed properly.
The refrigerator is in a
location that is very
humid.
The food in the
refrigerator is not
packaged properly.
Food packages are
interfering with the door.
The shelves are out of
position.
The door gaskets are
dirty.
The refrigerator is not
level.
This is normal.
This is normal. The sound should level off or disappear as the
This is normal.
Make sure that the door is closed properly.
Allow time for the new food to cool, then check
again.
Adjust the thermostat to a colder setting.
Clean the gasket.
Allow four hours for the refrigerator to cool
completely.
Level the refrigerator with the leveling feet.
Move the refrigerator out from the wall.
Make sure that the door is closed properly.
Move the refrigerator to a dryer location.
Repackage the food in the refrigerator to make
sure that it is sealed.
Move the food packages or remove some food.
Adjust the shelves properly.
Clean the door gaskets.
Level the refrigerator with the leveling feet.
refrigerator continues to run.
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PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Vibrations The refrigerator is not on
There is moisture
forming on the
external walls of
the refrigerator
a level or sturdy surface.
The refrigerator may be
touching a wall.
The door may be slightly
open.
Make sure that the refrigerator is on a level,
sturdy surface. Level the refrigerator with the
leveling legs.
Make sure that the refrigerator is not touching
a wall.
Make sure that the door closes completely.
Specifications
Dimensions (WxDxH) 29.5 x 30.9 x 66.6 in. (75 x 78.5 x 169.2 cm)
Weight White/Black/Stainless -172 lbs (78 kg)
Power requirements 115 V~60 Hz - 180 W
Current White - 1.1 A
Power consumption
(annual)
Stainless -1.1 A
White - 362 kWh
Stainless - 362 kWh
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18 Cu. Ft. Top Mount Refrigerator
ONE-YEAR LIMITED WARRANTY
Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of this
new Insignia-branded product (“Product”), that the Product shall be free of defects in the
original manufacturer of the material or workmanship for a period of one (1) year from the
date of your purchase of the Product (“Warranty Period”).
For this warranty to apply, your Product must be purchased in the United States or Canada
from a Best Buy branded retail store or online at www.bestbuy.com or www.bestbuy.ca and
is packaged with this warranty statement.
How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product.
Your purchase date is printed on the receipt you received with the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of
the Product is determined to be defective by an authorized Insignia repair center or store
personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or
(2) replace the Product at no charge with new or rebuilt comparable products or parts.
Products and parts replaced under this warranty become the property of Insignia and are
not returned to you. If service of Products or parts are required after the Warranty Period
expires, you must pay all labor and parts charges. This warranty lasts as long as you own your
Insignia Product during the Warranty Period. Warranty coverage terminates if you sell or
otherwise transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online
website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the
Product to any Best Buy store. Make sure that you place the Product in its original packaging
or packaging that provides the same amount of protection as the original packaging.
To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call agents
may diagnose and correct the issue over the phone.
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores
or websites to the original purchaser of the product in the country where the original
purchase was made.
What does the warranty not cover?
This warranty does not cover:
• Customer instruction/education
• Installation
• Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning, and other acts of God, such as power surges
• Accidental damage
•Misuse
•Abuse
•Negligence
• Commercial purposes/use, including but not limited to use in a place of business or in
communal areas of a multiple dwelling condominium or apartment complex, or
otherwise used in a place of other than a private home.
• Modification of any part of the Product, including the antenna
• Display panel damaged by static (non-moving) images applied for lengthy periods
(burn-in).
• Damage due to incorrect operation or maintenance
www.insigniaproducts.com
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• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by Insignia to service the Product
• Products sold “as is” or “with all faults”
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
• Products where the factory applied serial number has been altered or removed
• Loss or Theft of this product or any part of the product
• Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly
illuminated) grouped in an area smaller than one tenth (1/10) of the display size or up to
five (5) pixel failures throughout the display. (Pixel based displays may contain a limited
number of pixels that may not function normally.)
• Failures or Damage caused by any contact including but not limited to liquids, gels or
pastes.
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY
FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR
PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS MAKES NO OTHER
EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND
NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY
PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER
RI GHTS, WH ICH VARY FROM S TATE TO STATE OR PROVI NCE TO PROV INCE.
Contact Insignia:
1-877-467-4289
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2020 Best Buy. All rights reserved.
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www.insigniaproducts.com
www.insigniaproducts.com
1-877-467-4289 (U.S. and Canada) or 01-800-926-3000 (Mexico)
INSIGNIA is a trademark of Best Buy and its affiliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2020 Best Buy. All rights reserved.
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