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Merchant ID:
Terminal ID:
Quick
Reference
Guide
Tetra Terminal
Range
R
Page 2
Carrying out a transaction
Regular Card Sale
• Enter amount and confirm with
• Wait for display to show or move over the display, then insert card
• When prompted, ask card holder to enter PIN and confirm with
• Display shows Authorisation response and merchant receipt prints
• When Print Customer Copy appears, press
to print receipt for
the card holder
• Remove card
Contactless Card Sale (Max. €30)
• Enter amount and confirm with
• Wait for display to show then hold the card or NFC enabled device
on the terminal
• Display shows Authorisation Response and merchant receipt prints
• When Print Customer Copy appears, press
to print receipt
for the card holder
DCC Card Sale
After the card is read by the terminal the following additional steps occur:
• Terminal prompts Acceptance of DCC ‘Select Transaction Curr
ency’
• Ask the card holder if they would like to pay in the card issued currency
• The card holder can choose either Yes by pressing
or No by
pressing
Cashback (Max. €100)
If this function is activated, the card holder can withdraw cash from their card.
After the card is read by the terminal the following additional steps occur:
• Terminal prompts Cashback
• Ask the card holder if they would like to avail of Cashback
• The card holder can choose either Yes by pressing
or No by
pressing
• If Yes, enter amount and confirm with
MOTO (Mail Order / Telephone Order)
If your business receives orders by Internet, mail or telephone, you can process card
transactions by enabling the MOTO service. This allows you to process transactions
without the cardholder and their card being present in your place of business.
To carry out a MOTO transaction:
• Enter amount and confirm with
• Wait for display to show
confirm with
• Enter valid expiry date (format MMYY) and confirm with (Note: not
required for Mail Order transactions and can be bypassed by pressing )
• Enter CVV number and confirm with
• Display shows Authorisation Response and merchant receipt prints
• Verify signature, if available when Signature V
• Select Yes by pressing
• When Print Customer Copy appears, press to print receipt for the
card holder
• The receipt for the card holder prints
Note: Card Not Present (“CNP”) transactions should not be undertaken by you
unless you have our prior agr
will be solely at your own risk.
Restaurant Functionality
Adding a Cashier
Press Menu and select Cashier
Press then select Add
When prompted for a Cashier ID enter a 4 digit ID and confirm with
When Password appears enter a 4 digit code and press
When Repeat password appears re-enter the 4 digit code and press
Tip
If this function is activated, the cardholder can add a tip on top of the original sale
amount. After the card is read by the terminal the following additional steps occur:
Terminal prompts Add Tip to Sale
The card holder can choose either yes by entering amount and confirming with
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MOTO (Mail Order / Telephone Order)
Hotel / Guesthouse Functionality
If your business receives orders by Internet, mail or telephone, you can process card
transactions by enabling the MOTO service. This allows you to process transactions
without the cardholder and their card being present in your place of business.
To carry out a MOTO transaction:
• Enter amount and confirm with
• Wait for display to show
confirm with
• Enter valid expiry date (format MMYY) and confirm with (Note: not
required for Mail Order transactions and can be bypassed by pressing )
• Enter CVV number and confirm with
• Display shows Authorisation Response and merchant receipt prints
• Verify signature, if available when Signature V
• Select Yes by pressing
• When Print Customer Copy appears, press to print receipt for the
card holder
• The receipt for the card holder prints
Note: Card Not Present (“CNP”) transactions should not be undertaken by you
unless you have our prior agr
will be solely at your own risk.
or Insert Card, then type the card number and
erification appears
eement in writing. Undertaking CNP transactions
Pre-Authorisation
• Press Menu and then select Pr
• Enter amount and confirm with
• Wait for display to show insert card - If card holder present insert card, otherwise
• When prompted, ask card holder to enter PIN
• Display shows Authorisation response and merchant r
• When Print Customer Copy appears, press
• Remove card
Complete a Pre-Authorisation (Capture)
• Press Menu and then select Completion
• When prompted The amount must not exceed the Pre-Authorisation enter
• Display shows insert card
• When prompted Authorisation Code enter the matching pre-authorisation by
Restaurant Functionality
Adding a Cashier
Press Menu and select Cashier
Press then select Add
When prompted for a Cashier ID enter a 4 digit ID and confirm with
When Password appears enter a 4 digit code and press
When Repeat password appears re-enter the 4 digit code and press
Tip
If this function is activated, the cardholder can add a tip on top of the original sale
amount. After the card is read by the terminal the following additional steps occur:
Terminal prompts Add Tip to Sale
The card holder can choose either yes by entering amount and confirming with
or No by pressing
• Display shows Authorisation response and merchant r
• Verify signature, if available when Signature verification
• Select Yes by pressing
• When Print Customer Copy appears, press to print receipt for the
• The receipt for the card holder prints
• Remove card
Pre-Authorisation Cancellations
• Press Menu and then select Pr
• Enter Pre-Authorisation code and confirm with
• Enter full amount and confirm with
• Receipt prints
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Hotel / Guesthouse Functionality
Pre-Authorisation
• Press Menu and then select Pr
e-Auth
• Enter amount and confirm with
• Wait for display to show insert card - If card holder present insert card, otherwise
manually enter the card number, expiry and CVV
• When prompted, ask card holder to enter PIN
• Display shows Authorisation response and merchant r
eceipt prints
• When Print Customer Copy appears, press
to print receipt for the
card holder
• Remove card
Complete a Pre-Authorisation (Capture)
• Press Menu and then select Completion
• When prompted The amount must not exceed the Pre-Authorisation enter
amount and confirm with
• Display shows insert card
• When prompted Authorisation Code enter the matching pre-authorisation by
typing the numbers using the keypad – letters can be enter
ed using the keypad
plus the F4 key, e.g. an A is achieved by pressing 2 then the F4 key (note: the
“Authorisation code must be entered exactly the same as the authorisation code
printed on the pre-authorisation receipt)
• Display shows Authorisation response and merchant r
eceipt prints
• Verify signature, if available when Signature verification
appears
• Select Yes by pressing
• When Print Customer Copy appears, press to print receipt for the
card holder
• The receipt for the card holder prints
• Remove card
Pre-Authorisation Cancellations
• Press Menu and then select Pr
e-Authorisation Cancelled
• Enter Pre-Authorisation code and confirm with
• Enter full amount and confirm with
• Receipt prints
Pre-Authorisation Top-up
• Press Menu and then select Pr
• Select Pre-Authorisation Top-up
• Enter Pre-Authorisation code and confirm with
• Enter top-up amount and confirm with
Note: Pre-Authorisation completions, cancellations and top-ups must be
carried out on the same terminal that the original Pre-Authorisation was
carried out on. Additionally, the Authorisation code must be entered exactly
the same as the authorisation code printed on the pre-authorisation receipt
for cancellations or refunds to be processed. When doing a Pre-
Authorisation top-up, the original pre-auth code must be used.
Refunds
Refund
• Press Menu then select Refund
• Enter refund password
• Enter amount to refund and confirm with
• Wait for display to show to insert card
• When prompted Signature Verification select Yes by pressing
• Remove card
Note: You could be at risk of a chargeback if a refund is not made to the original
card used for the purchase.
DCC Refund
• Press Menu then select Refund - enter password if required
• Display shows Currency Change, confirm with
• Select currency from Choose Currency list
• Enter the transaction amount in the local currency (local currency amount can be
• Enter the exchange rate (exchange rate can be found on receipt) and
• Enter amount in card holder’s currency (card holder’s currency amount can be found
• Display shows Full Amount Refund on DCC Refund Screen,
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Pre-Authorisation Top-up
• Press Menu and then select Pr
• Select Pre-Authorisation Top-up
• Enter Pre-Authorisation code and confirm with
• Enter top-up amount and confirm with
Note: Pre-Authorisation completions, cancellations and top-ups must be
carried out on the same terminal that the original Pre-Authorisation was
carried out on. Additionally, the Authorisation code must be entered exactly
the same as the authorisation code printed on the pre-authorisation receipt
for cancellations or refunds to be processed. When doing a PreAuthorisation top-up, the original pre-auth code must be used.
e-Authorisation
Refunds
Refund
• Press Menu then select Refund
• Enter refund password
Note: The card holder must make the choice of DCC currency acceptance
Voiding a Transaction
• Enter amount to refund and confirm with
• Wait for display to show to insert card
• When prompted Signature Verification select Yes by pressing
receipt for the card holder prints
• Remove card
Note: You could be at risk of a chargeback if a refund is not made to the original
card used for the purchase.
DCC Refund
• Press Menu then select Refund - enter password if required
• Display shows Currency Change, confirm with
• Select currency from Choose Currency list
• Enter the transaction amount in the local currency (local currency amount can be
found on the receipt) and confirm with
• Enter the exchange rate (exchange rate can be found on receipt) and
confirm with
and the
Reporting (Terminals)
Daily Report / Overall Report
Note: Once a settlement has been performed on the terminal these reports will
no longer print.
Settlement (End of Day)
DCC Exchange Rate Report
• Enter amount in card holder’s currency (card holder’s currency amount can be found
on receipt) and confirm with
• Display shows Full Amount Refund on DCC Refund Screen,
confirm with
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• Wait for display to show to insert card
Reprinting Additional Reports
• Enter administrator password and confirm with
• When prompted Signature Verification select Yes by pressing
receipt for the cardholder prints
• Remove card
Note: The card holder must make the choice of DCC currency acceptance
- if required
and the
Voiding a Transaction
• Press Menu and select Void
• Enter receipt number and confirm with
• Enter amount to be voided and confirm with (The amount to be voided
must match the amount from the receipt number you have entered)
• Display shows Transaction Voided and merchant receipt prints
• When Print Customer Copy appears, press
card holder
to print receipt for the
Reprint last receipt
• Press Menu and then select Receipt Copy
• Select Reprint Receipt and confirm with
• Enter receipt number and confirm with
• Receipt prints
Reprint last end of day report
• Press Menu and then select Receipt Copy
• Select Settlement and confirm with
• End of day report prints
Terminal Power On/Off
For portable and mobile terminals
• To switch On the terminal when it is off the base pr
Reporting (Terminals)
Daily Report / Overall Report
• Press Menu
• Select Reports and confirm with
• Select Daily Report or Overall Report and confirm with
• Report prints
Note: Once a settlement has been performed on the terminal these reports will
no longer print.
Settlement (End of Day)
• Press Menu and then select Settlement
• Settlement report prints
DCC Exchange Rate Report
• Press Menu and then select Reports
• Select DCC Analysis and confirm with
• Receipt prints
• The terminal can be powered Off by simultaneously holding down and the
Passwords
Passwords can be added to refunds and settlements if required.
Note: If password on settlement has been enabled, the report function will be
moved to the Administrator Menu.
Terminal Rolls
To find out information about terminal roll sizes and costs please visit
www.shop4rolls.ie/BOIPA
Chargebacks
Card transactions are sometimes disputed by the cardholder or the card issuing bank,
forexample goods not received, transaction not recognised or authorised. When this
happens we may contact you requesting further information.
If you are not able to supply the information requested by us or in the time scales we
specify then it is likely that this may turn into a chargeback which you may be held liable
for, even if you have proof that the transaction was genuine.
Where there is a valid chargeback we will write to you to let you know and BOIPA will
debit your nominated bank account with the value of the disputed transaction, quoting
the same
Chargebacks Guide can be found in the Merchant Resources section of
our website.
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Reprinting Additional Reports
Reprint last receipt
• Press Menu and then select Receipt Copy
• Select Reprint Receipt and confirm with
• Enter receipt number and confirm with
• Receipt prints
Reprint last end of day report
• Press Menu and then select Receipt Copy
• Select Settlement and confirm with
• End of day report prints
Terminal Power On/Off
For portable and mobile terminals
• To switch On the terminal when it is off the base pr
ess
• The terminal can be powered Off by simultaneously holding down and the
full stop button
Passwords
Passwords can be added to refunds and settlements if required.
Note: If password on settlement has been enabled, the report function will be
moved to the Administrator Menu.
Terminal Rolls
To find out information about terminal roll sizes and costs please visit
www.shop4rolls.ie/BOIPA
Chargebacks
Card transactions are sometimes disputed by the cardholder or the card issuing bank,
forexample goods not received, transaction not recognised or authorised. When this
happens we may contact you requesting further information.
If you are not able to supply the information requested by us or in the time scales we
specify then it is likely that this may turn into a chargeback which you may be held liable
for, even if you have proof that the transaction was genuine.
Where there is a valid chargeback we will write to you to let you know and BOIPA will
debit your nominated bank account with the value of the disputed transaction, quoting
the same
unique reference number as in the chargeback letter. Our Managing
Chargebacks Guide can be found in the Merchant Resources section of
our website.
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Contactless
Contactless is an increasingly popular method of payment and all BOIPA POS
terminals have contactless functionality. Contactless cards enable purchases
under €30 to be completed by tapping the card over a Contactless reader on
the enabled terminal. This improves customer payment experience, speeds
up transactions and helps retailers to remove cash from their business.
Apple Pay/ Google Pay
All BOIPA terminals support Apple and Google pay. To pay, the customer just
holds their Apple or Android device near the contactless terminal reader with
their finger on Touch ID.
Dynamic Currency Conversion
DCC is an easy and simple way to offer your international customers
transparent payment solutions. DCC allows customers with international
debit/credit cards the opportunity to pay in their own currency rather than in
the local currency where they are making the purchase.
What are the benefits of offering DCC?
Cardholders know exactly how much they are spending without the need to
figure out currency conversions
Cards Accepted
*American Express
BOI Payment Acceptance have an established relationship with Elavon in order
to enable American Express on BOIPA terminals. To enable AMEX on your BOIPA
terminal, please call 1800 995 085. Elavon/AMEX will email you the paperwork to
sign and send back in via email or fax. Once the paperwork is received it will take 5-7
business days to process.
The fee for enabling AMEX on your terminal is €99 – this is an Elavon charge applied
to any business looking to accept American Express. It will be collected the first
month the account is open i.e. if the account is open prior to the 16th of the month it
will be charged in that month and after the 16th it will be the following month.
If you are a Bank of Ireland customer you will receive your funds the next banking day
after they are processed and non-Bank of Ireland customers will be 2 banking days
after.
Other Cards
DCC allows full transparency on foreign exchange rates
Adding DCC to your terminal is completely FREE
Improved customer service for international customers
Earn a rebate from each DCC transaction that you process
We will be launching acceptance of JCB, Diners Club International and Discover
Network cards in the coming months. You will be notified when
acceptance of these cards has been made available.
PCI Compliance
In order to protect your business from the threat of card fraud each BOI Payment
Acceptance customer may be requested to attest, or certify, their PCI DSS
compliance on an annual basis.
In partnership with Sysnet we have created a Simple PCI DSS online portal which will
guide you through the stages of becoming PCI DSS compliant. By validating your
compliance through the portal you can avoid the fines, fees and reputational damage
associated with a breach. In line with our transparent pricing there is no
fee for becoming PCI compliant.
Page 9
Cards Accepted
*
*American Express
BOI Payment Acceptance have an established relationship with Elavon in order
to enable American Express on BOIPA terminals. To enable AMEX on your BOIPA
terminal, please call 1800 995 085. Elavon/AMEX will email you the paperwork to
sign and send back in via email or fax. Once the paperwork is received it will take 5-7
business days to process.
The fee for enabling AMEX on your terminal is €99 – this is an Elavon charge applied
to any business looking to accept American Express. It will be collected the first
month the account is open i.e. if the account is open prior to the 16th of the month it
will be charged in that month and after the 16th it will be the following month.
BOIPA Simple PCI DSS – 3 Step Approach
1.
2.
3.
If further information on PCI DSS is r
Guide in the PCI section of the BOIPA website.
Gift Cards
BOIPA terminals accept One 4 All and From Me 2 You Gift Cards. In order to
accept the Gift Cards you simply contact the Gift Card companies and they will
walk you through the setup. Y
The gift cards are Mastercard cards so they will process like any other Mastercard
transaction and payments may also be accepted through your website. The gift
card transactions will be reported as Mastercard transactions on your card
terminals or website.
If you are a Bank of Ireland customer you will receive your funds the next banking day
after they are processed and non-Bank of Ireland customers will be 2 banking days
after.
Other Cards
We will be launching acceptance of JCB, Diners Club International and Discover
Network cards in the coming months. You will be notified when
acceptance of these cards has been made available.
PCI Compliance
In order to protect your business from the threat of card fraud each BOI Payment
Acceptance customer may be requested to attest, or certify, their PCI DSS
compliance on an annual basis.
How do I perform a gift card sale?
Swipe the car
on the card terminal. If the card is not accepted please contact the relevant
Gift Card companies to ensure the Merchant ID is correctly setup. Funds will
be received as usual. If you wish to have POS merchandise and window decals
please contact the Gift Card companies directly.
Business Resource Centre
The Business Resource centre is an online portal set up to help you monitor your
account. In the BRC you can view daily transaction details, statements and monthly
account billing.
In order to access your account you will need to create a Username and Password.
On successfully signing up to BOIPA you will receive a welcome email from our
customer support team. This email will provide details of your customer number.
You need your customer number and the last 4 digits of your bank account in order
to create a BRC account. If you need further information regarding the Business
Resource Centre please refer to our BRC guide on the BOIPA website.
In partnership with Sysnet we have created a Simple PCI DSS online portal which will
guide you through the stages of becoming PCI DSS compliant. By validating your
compliance through the portal you can avoid the fines, fees and reputational damage
associated with a breach. In line with our transparent pricing there is no
fee for becoming PCI compliant.
You can log into the BRC through the homepage on the BOIPA website
(www.BOIPA.com) by clicking the sign in button on the top right.
Page 10
BOIPA Simple PCI DSS – 3 Step Approach
1.
Merchants logon to the Simple PCI DSS Portal and answer some questions
2.
Merchants ar
e assisted in understanding how to protect their business
3.
Merchants will finally be asked to validate and confirm their compliance
If further information on PCI DSS is r
equired please refer to the Simple PCI DSS
Guide in the PCI section of the BOIPA website.
Gift Cards
BOIPA terminals accept One 4 All and From Me 2 You Gift Cards. In order to
accept the Gift Cards you simply contact the Gift Card companies and they will
walk you through the setup. Y
ou will need your Merchant ID to enable your account.
The gift cards are Mastercard cards so they will process like any other Mastercard
transaction and payments may also be accepted through your website. The gift
card transactions will be reported as Mastercard transactions on your card
terminals or website.
How do I perform a gift card sale?
Swipe the car
d through the magnetic stripe reader and follow the instructions
on the card terminal. If the card is not accepted please contact the relevant
Gift Card companies to ensure the Merchant ID is correctly setup. Funds will
be received as usual. If you wish to have POS merchandise and window decals
please contact the Gift Card companies directly.
Business Resource Centre
The Business Resource centre is an online portal set up to help you monitor your
account. In the BRC you can view daily transaction details, statements and monthly
account billing.
In order to access your account you will need to create a Username and Password.
On successfully signing up to BOIPA you will receive a welcome email from our
customer support team. This email will provide details of your customer number.
You need your customer number and the last 4 digits of your bank account in order
to create a BRC account. If you need further information regarding the Business
Resource Centre please refer to our BRC guide on the BOIPA website.
You can log into the BRC through the homepage on the BOIPA website
(www.BOIPA.com) by clicking the sign in button on the top right.
To Log into Your BRC
Page 11
To Log into Your BRC
1
Click Sign in1
Page 12
Contactless
Contactless is an increasingly popular method of payment and all BOIPA POS
terminals have contactless functionality. Contactless cards enable purchases
under €30 to be completed by tapping the card over a Contactless reader on
the enabled terminal. This improves customer payment experience, speeds
up transactions and helps retailers to remove cash from their business.
Apple Pay/ Google Pay
All BOIPA terminals support Apple and Google pay. To pay, the customer just
holds their Apple or Android device near the contactless terminal reader with
their finger on Touch ID.
Dynamic Currency Conversion
DCC is an easy and simple way to offer your international customers
transparent payment solutions. DCC allows customers with international
debit/credit cards the opportunity to pay in their own currency rather than in
the local currency where they are making the purchase.
What are the benefits of offering DCC?
Cardholders know exactly how much they are spending without the need to
figure out currency conversions
DCC allows full transparency on foreign exchange rates
Adding DCC to your terminal is completely FREE
Improved customer service for international customers
Earn a rebate from each DCC transaction that you process
Payment Acceptance is provided by EVO Payments International GmbH trading as BOI Payment Acceptance.
Underwriting Criteria, Terms and Conditions apply. EVO PaymentsInternational GmbH, trading as BOI
Payment Acceptance is licenced by the Federal Financial Supervisory Authority BaFin (Bundesanstalt fur
Finanzdienstleistungsaufsicht)in Germany and is regulated by the Central Bank of Ireland for conduct of business
rules. EVO Payments International GmbH (trading as BOI Payment Acceptance) is not a member of the Bank of
Ireland Group. BOI Payment Acceptance has entered into a marketing alliance with the Bank of Ireland. BOI and
the Tree of Life logo are trademarks of The Governor and Company of the Bank of Ireland and are being used
under licence by EVO Payments International GmbH, trading as BOI Payment Acceptance.
More Information
If you require further information please take a look at the
Merchant Resources section on our website www.BOIPA.com
Or you can contact our Customer Support team on
1800 806 670
or email
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