INGENICO IWL2XXBCL User Guide

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U s e r G u i d e

Contents

iWL2xx Wireless Series

1. Introduction ________________________________________________ 4

2. Presentation________________________________________________ 5

2.1. Content of the box ______________________________________________________ 5

2.1 .1. Terminal________ _______________ _______________ ______________ ______________ 5

2.1 .2. Base ( opti onal ) ___ _______________ _______________ __________ _______________ __ 5

2.2. Overview of the iWL2XX__________________________________________________6

2.3. Keyboard details and functionality _________________________________________ 7

3. Use of the terminal __________________________________________ 7

3.1. Adjusting contrast (B&W display only)______________________________________ 7

3.2. Switching off the terminal ________________________________________________8

3.3. Reading cards___________________________________________________________8

3.4. Installing the terminal on the base _________________________________________9

4. Installation _________________________________________________ 10

4.1. Recommendations _____________________________________________________ 10

4.2. Terminal connection s ___________________________________________________ 10

4.3. Installing Modules_______________________________________________________11

4.3.1. SAM1/SAM2/SIM _______ __________ _______________ ______________ _____________ 11

4.3.2. MicroSD Memory Card____________ _______________ _______________ _____________ 11

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuill y sur Seine - FRANCE Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 www.ingenico.com

4.4. Paper roll _____________________________________________________________ 13

4.4.1. Mains characteristics of INGENICO paper roll___ _______________ _______________ _____ 13

4.4.2. Installing paper roll_ _______________ _________________ ____________ _________ ____14

4.5. Battery _______________________________________________________________ 15

4.5.1. Main characteristics _________ _______________ ________ ____________ _________ ____ 15

4.5.2. Installing the battery _______ _______________ ________ _____________ _____________ 15

4.5.3. Charging the battery ___ __________ _______________ _______________ _____________ 15

4.5.4. Changing the battery _____________ _______________ _________ _______________ ____ 15

5. Base ______________________________________________________ 15

5.1.1. Base rear connecti ons __________ _______________ ________ _________ ____________ _15

5.1.2. Base downside connections ______________________ ________ _________ ____________ 15

5.1.3. Fasten your b ase on desk __________ _______________ ____________ _______________ _15

6. Recommendations ___________________________________________ 15

6.1. Safety ________________________________________________________________ 15

6.2. Security of your terminal ________________________________________________ 15

6.3. Telephone call _________________________________________________________ 15

7. Standards __________________________________________________ 15

8. Troubleshooting_____________________________________________ 15

9. Annex _____________________________________________________ 15

1. Introduction

We hope that you will be fully satisfied with your new terminal iWL2XX. This terminal is available in different models. Please select by yourself in this documentation items related to your model.

Read this guide to un derstand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failu re to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

IWL2XX terminal uni t

Base

mains network

A battery pack disconnected

(with base modem)

A user’s guide

Easy loading printer

Large graphi c display

Terminal

unit

xternal

Base unit

2. Presentation

2.1. Content of the box

2.1.1.

Terminal

equipped with a paper roll

2.1.2.

Base ( optional )

A power supply unit that connect the base to the

WARNING The power supply unit provided with your equipment is specially desig ned for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal. This product can be powered by an IT network only in Norway In Switzerland, plug must complying with SEV 1011 or IEC 60884-1

ADVICE

Keep the packaging. It must be re-used when ever the terminal is shipped.

Power travel adapter (when no base)

A telephone cab le

2.2. Overview of the iWL2XX

Backlit keyboard

Smart card reader

Weight (without paper roll nor battery)

Dimensions (L x w x h) 150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model

Mains ne twork 100- 240VAC / 50-60 Hz - Class II equipment

Connections on terminal Micro USB AB serial link

290g for the R25 model and 310g for the R40 model

Base

Weight About 150g

Dimensions (L x w x h) 140,7x87,7x45 mm

Power supply unit

Weight About 100g

2pole sockets 1A (traveller power supply) or 1 A (base power supply)

Power supply units are specially fitted for INGENICO terminals.

Magnetic card reader

Compartment where are located :

• the battery pack

• the SAM1/SAM2/SIM connector

• the module microSD

• the 2

Smart card reader

External links

links

2.3. Keyboard details and functionality

Some keys can have other functions according to the applications that are in the terminal.

The navigation keys navigate in the terminal menus

The function key accesses the different application menus

The red key cancels the procedure in progres s

3. Use of the terminal

ADVICE

Before using the terminal, always check if the roll of paper is present.

3.1. Adjusting contrast (B&W display only)

If you wish to increase or to decrease the contrast of the characters displayed on black and

white display, press simultaneously and navigator UP key in order to

increase the contrast, or and navigator DOWN key in order to decrease

the contrast.

Keep pressing the keys as long as necessary.

Up/down and OK navigator

The green key validates input selections and information. It is als o used to switch on the terminal

The yellow key cancels the last character it can also advance the paper a few centimetres if pressed for a long time (more than 2 se conds)

3.2. Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automaticall y shuts off.

It may also be forced stopped by pressing simultaneously and (yellow key) for one second.

In order to restart the terminal, press (green key) on the keyboard.

3.3. Reading cards

Magnetic stripe card

The card can be read either from bottom to top or from topto bottom, with the stripe facing the terminal. Use a regular movement in order to ensu re a reliable card reading.

Smart card

• Card reader : insert the card horizontally with

the metal chip facing upward and leave in position throughout the transact ion.

• 2

card reader (Optional) : is located under terminal trapdoor (on back of the terminal). Insert the card up side down, magnetic stripe visible.

Warning

Switch off the terminal before opening the trapdoor.

4 leds

(B&W display only)

Acti ve

zone

Contactless (optional)

• Bring the card firmly up to the active zone. Keep the

card close to the reader during the transaction

•

The 4 LEDs indicate transaction processing (as shown on the picture) . On color screen terminal virtual LEDs are displayed.

The terminal behavior for the cardho lder may depend on:

• The terminal environment

• Local usage (language…)

3.4. Installing the terminal on the base

Connecting the terminal on the base

Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX engage on the contacts provided on the base (see picture below).

Using the modem base (if modem fitted on your base)

Once installed, the base modem is designed to always be plugged into the mains network and be connected to a telephone line. The telephone line should not be shared.

The portable may be placed back on its base after each transaction. It must be placed on its modem base when telephone network is used for : authorization request, remote collection, downloading.

4. Installation

4.1. Recommendations

Location of the iWL2xx

Place the base on flat surface near an electric socket and, if modem option, a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen , anti-theft barrier etc.). The terminal must not be fixed to a counter in such a way that a user cannot pick up the terminal and use h is/her body to conceal the PIN when it is requested.

Operating conditions

Ambiant temperature from -10°C to +40°C

Max relative humidity 85% at +40°C

Charging conditions

Ambiant temperature from 0°C to +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

4.2. Terminal connections

• There is an USB connector (microAB) on the left side of the iWL2XX Wireless

terminal (see below picture). This connector manages Host or Slave connexions.

*MicroAB connector durability : up to 10000 mating cycl es

• The terminal supports USB Keys with FAT16 or FAT32

• The USB Key has to be used with an USB adapter (r efers to accessories section)

USB (microAB) Connector used for PC,

travel charger adapter, USB Key, etc…)

4.3. Installing Modules

Micro

SD card

4.3.1.

SAM1/SAM2/SIM

CAUTION : Switch off the terminal before opening the trapdoor.

The SAM/SIM connectors are located inside the terminal, in a closed compartment.

• Turn the terminal and unclip the trapdoor by pushing on the

clips with your nails as sh own with the arrows on the picture

• SAM1, SAM2 and SIM are identified by the engraved marks on

the lower housing

• When introducing a SAM/SIM in its slot, be sure to put the

cut corner as indicated on the picture

• Cl ose the trapdoor.

TIP

Use a piece of adhesive tape to grip th e SAM for easier and faster removal.

4.3.2.

MicroSD Memory Card

CAUTION : Switch off the terminal before opening the trapdoor.

MicroSD connector is located inside the terminal , in a closed compartment.

To install a MicroSD Memory Card :

• Turn the terminal and unclip the trapdoor by pushing on the

clips with your nails as sh own with the arrows on the picture

• Remove battery pack (disconnecting is not necessary).

• Insert the MicroSD Memory Card into the connector slot as

shown on the figure. Be sure to put the MicroSD contacts downside and the cut corner as indicated on the figure.

• Close the trapdoor

The terminal supports MicroSD up to 32GB

To remove a MicroSD Memory Card :

• Turn the terminal and unclip the trapdoor by pushing on the clips

with your nails as sh own with the arrows on the picture

• Remove battery pack (disconnecting is not necessary).

• Remove the MicroSD Memory Card. MicroSD connector has

push/pull ability . Push on MicroSD card edge to remove it.

• Close the trapdoor

SIM

Cut corner position

SAM1

SAM2

Cut corner po sition

4.4. Paper roll

4.4.1.

Mains characteristics of INGENICO paper roll

Depending on iWL model two paper roll can be u sed: R40 paper roll Characteristics Precisions Colour White Width 58 mm Diameter 40 mm Length About 18 metres

R25 paper roll Characteristics Precisions Colour White Width 58 mm Diameter 25 mm Length About 9 metres

• The thermal paper can be deteriorated by poor storage conditions, so we

recommend you to avoid :

– storage in h ot wet places (near air-conditioner, humidity higher than 85%) – exposure to sunlight or ultraviolet for long periods – contact with organic solvents (solvent type adhesive) – direct contact with materials containing plasticizers (PVC transparent

folders or envelopes)

– direct contact with «diazo» papers – direct contact with water – Rubbing or pressing the paper too strongly

• Recommended paper:

AF50KS (Jujo), or F5041 (Mitsubishi), or TK50KS (Nippon_Paper), or equivalent.

WARNING For best product performance, only use heat sensitized paper approved by Ingenico.

WARNING

Switch off the terminal prior to installing a paper roll. Use only paper approved by Ingenico. The use of non approved paper is likel y to damage the printer of your terminal.

4.4.2.

Installing paper roll

• Open the paper compartment by lifting the catch located at the rear of the iWL2XX and

pull the cover to the rear of the terminal.

• Insert the paper roll in the compartment following the directions shown on the below

picture

• Pull the paper up to the top of the terminal

• Maintain the paper and close the cover

• Press simultaneously on both upper corners of the pap er flap, as shown by red arrows

on picture, until it clips into position

ADVICE

If you insert a new R40 paper roll, tear off th e first length (one complete turn to avoid printing on adhesive tape footprint). This is not necessary on R25 paper roll as it has no tape.

4.5. Battery

Red wire

Battery compartment

4.5.1.

Main characteristics

Characteristics Capacity 2050mAh

Charge

Autonomy*

* depend on the terminal type and its base.

4.5.2.

Installing the battery

WARNING

Switch off the terminal prior to connecting the battery.

• Turn your terminal and unclip the battery trapdoor by

pushing on the clips with your nails as shown on the picture

• Disengage the trapdoor

• Take the battery pack included in the box

• Locate th e battery pack connector beside the battery

compartment

• Plug the battery pack connector according to the

connector locating system and the red wire (as

shown on picture). Verify that it locks.

• Pl ace the battery pack in its compartment.

• Ch eck that the wires’ path is flat

• Cl ose the battery compartment trapdoor.

Li-ion

50% capacity in 1.5h; full capacity in 4hours 500 typical transactions up to 250h in stand by

4.5.3.

Charging the batter y

 When does the battery need to be charged?

• On initial start up, charge the battery for 16 hours under the environmental

conditions stated above

• When used daily, the terminal recharges its batteries each time it is placed on its

base or each time the traveller charger is connected. Charging is automatic

 How does the battery need to be charged?

• The environment in which the charge takes place influences battery lifetime and

autonomy (nu mber of transactions)

The optimal conditions are as follows:

 Charging away from any external heat source (radiator, sun, enclosed area…)  The optimal temperature is between +15°C an d +25°C

 How can the battery be charged?

Using the base

• Place the terminal on its base

• Check if the battery symbol is flashi ng or moving (=battery charging).

Using the power travel adapter (th e terminal is out of its base)

• Connect the travel ler power supply unit to the terminal microAB connector located

on the left side of the terminal.

• Connect the power supply unit to the power supply mains network

• Check if the battery symbol is flashi ng or moving(=battery charging)

4.5.4.

Changing the battery

It is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico.

• Remove the ter minal from its base

• Turn it off by pressing simultaneously and (yellow key) for

about one second

• Remove the battery trapdoor (see section 4.5.2“installing battery”)

• Lift the battery and remove it from its compartment

• Carefully disconnect battery, following the

instructions below.

a) Unlock the connector by pressing the locking mechanism as indicated by F1 arrow while pulling wires (F2 arrow ), to disconnect the connector. Release traction on it as soon as the connector comes un clipped

b) Finish extracting connector by tilt ing it slightly

(F3 arrow) to bring it away from the terminal housing

• Connect and install the new battery by following the instructions in section 4.5.2

“Installing battery”

• Close the battery trapdoor and charge the new battery. See section "0 “Charging

the Battery"

• In order to preserve the environnement, dispose used battery in compliance with

current country recycling legislation.

• If the terminal is stored for a long time remove the battery from the terminal.

5. Base

IXL2xx Base is available in different models. Please select by yourself in this documentation items relat ed to your model.

WARNING

Turn off base power supply unit before connection operation.

5.1.1.

Base rear connections

A = Ethernet socket (optional) B= power supply unit socket C = Path for wires. D= USB Slave socket-CDC serial mode only (optional)

E = USB host Socket 1 (optional) F = USB host Socket 2 (optional)

WARNING

Select an electrical socket that complies with the general safety instruction given in section 6 “Recommendation s” of this document.

Follow the bel ow instructions :

• Connect the power supply unit after all other connection s.

• Connect the power supply unit to the base socket B.

• Connect the power supply unit to the mains network .

5.1.2.

Path for wires

Base downside connections

• Remove base trapdoor pushing on clips

( see clips location at red arrows)

• Connect all downside connections

• Use “path for wires” to

manage cable exit

• Close trapdoor

G= Serial link COMØ – RS232 (optional) H= Serial link COM1 – RS232 (optional) I = Modem socket (optional)

Follow the bel ow instructions to connect the base to the tel ephone network :

• Disconnect power supply unit (socket B) in order to switch off the base prior to

connecting it to the appropriate network.

• Connect telephone cable equipped if necessary with user country specific

telephone plug, to the telephone network.

• Connect the other en d of the wire to the base (socket I).

• Connect the mains power supply wire to the base (socket B).

• Connect base power supply block to the mains .

Socket I : TNV-3 circuit: Telecommunication Network Voltage, as per safety standard EN 60950-1.

5.1.3.

Fasten your base on desk

It is possible to fasten base on desk thanks to buttonholes located on base bottom casing. Uses pattern beside to best locate screws position:

WARNING

Base must be set in horizontal position to insure terminal link work properly. This remains true when buttonholes are used. Uses wall docking station accessory to fasten base in non horizontal position.

6. Recommendations

6.1. Safety

Powering down the iWL2XX base :

Disconnect the iWL2XX power supply block adapter from the electrical mains network.

Lithium cell (Backup battery)

The iWL2XX is fitted with an internal lithium cell which can only be accessed by a qualified technician.

Battery

iWL2XX is fitted with battery specially designed for this terminal.

• Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.

• Do not short-circuit the battery.

• Do not attempt to remove the battery housing as its components cannot be

modified.

• Do not disassemble

• Batteries in “end oflife” must be disposed of at the appropriates sites.

The lifespan depends on:

• Features

• Cycle number of charge and discharge

• Use temperature

Warning

There is a risk of explosion if the battery is incorrectly replaced. Never place the battery next to a warmth source or in fire.

Electrical power outlet

The electrical outlet must meet the following criteria :

• Must be installed near the equ ipment and easily accessible;

•

Must meet standards and regulations in the country where used;

•

The protection of the installation must be set to 20 A.

Telephone network

The ph one jack must comply with standards and regulations in the country where

used.

SAM1/SAM2/SIM readers compartment

The trapdoor for bat tery, SAM1/SAM2/SIM, readers located underneath the terminal, must be in pl ace during the normal operation of the terminal. See sections "Removal of SAM1/SAM2/SIM, modules" as well as "Connecting the battery".

On airplanes

Your handset must be switched off by removing the battery pack. Remove the

battery from the terminal when on an airplane.

Non-compliance with these safety rules may result in legal action and/or a b an on

later access to cel lular network services.

Explosion areas

Some regulations restrict the use of radio equipment in chemical plants, fuel depots

and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a speciall y fitted and certified cover enabling use in proximity to a fuel pump.

Electronic health appliances

Your handset is a radio transmitter which may interfere with health appliances, su ch

as hear ing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.

6.2. Security of your terminal

Upon receipt of your terminal you should check for sign s of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious b ehaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.

CAUTION

NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. The terminal must never be put in or left at a location where it cou ld be stolen or replaced with another device.

6.3. Telephone call

You have an urgent call to make while the iWL2XX is occupying the line. In order to get a dial tone in short time: Place the handset in the hang up position pressing the red key (=cancel)

or disconnet the base power supply from the mains network or disconnet the iWL2XX telephone connector from the telephone call socket, and place the telephone connector into the telephone wall socket.

You hear a dial tone within 6 seconds.

7. Standards

CE Marking

The CE marking indicates iWL2xx complies with the requirements of European Directive 1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for:

• the protection of the health and the safety of the user and any other person.

• the protection requirements with respect to electromagnetic compatibility.

and complies with harmonised standards.

Depending iWL2xx model involved standards are: EN 60950-1 :2006 According to 2006/95/EC (Low Voltage Directive) EN 55022 :2006 According to 2004/108/EC (EMC Directive) EN 55024 A2 :2003 According to 2004/108/EC (EMC Directive) EN 301489-1/7 /08-2005 According to 89/336/EEC (EMC Directive) EN 301 511 /12-2003 According to 1999/5/EC (R&TTE Directive) EN 62311 (2008) /07-2001 According to 1999/519/EEC (R&TTE Directive) EN 301489-1/17 /08-2008 According to 89 /336/EEC (EMC Dir ective) EN 300 328 v1.4.2 /12-2000 According to 1999/5/EC (R&TTE Directive) EN 301489-3 /08-2002 According to 89 /336/EEC (EMC Directive) EN 301357-1/2 (2008) According to 1999/5/EC (R&TTE Directive) EN 50357;EN50364 /2001 According to 1999/519/EEC (R&TTE Directive)

European approval specification on connecting terminals with DTMF dialling to the public switched telephone network (Council Decision 1998/482/EC, Council Decision 1999/303/EC):

TS 103021-1/2/3 / 09-2003 ES 203021 /1/2/3 (2006) TR 103000-1/2/3/4 /06-2003 ES 201187 /03-1999

FCC/IC Compliance (Bluetooth model)

The FCC ID for IWL Bluetooth Terminal model (

IWL2XXBPOS

and IC number is:

2586D-IWL220BPOS

The FCC ID for IWL Bluetooth Base model

IWL2XXBBASE

and IC number is:

2586D-IWL200BBASE

The FCC ID for IWL Bluetooth Contactless Terminal models

IWL252-01T1535A

) is:

XKB-IWL2XXBCL

and IC number is:

• This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may

cause undesired operation.

• This device complies with Industry Canada licence-exempt RSS standard(s).

Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may

cause undesired operation.

• Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux

appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions

suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

• This class (B) digital apparatus complies with Canadian ICES-003.

• No changes shall be made to the equipment without the permission of Ingenico as

this may void the user’s authority to operate the equipment.

• Part 68 of FCC Rul es (for Modem version Only)

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bo ttom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

Model: IWL220-01T1426A)

(Model: IWL200-01B1328A)

( Models IWL222-01T1488A and

2586D-IWLBCL

is:

XKB-

This equipment uses the following USOC jacks: (RJ11C). A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephon e line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of d evices that may be connected to a line, as determined by the total RENs, contact the local telephone company. If this equ ipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessar y. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain un interrupted serv ice. If trouble is experienced with this equipment, pleas e contact Ingenico, or your local INGENICO distributor or service center in the U.S.A. for repair and/or warrant information. If the trouble is causing harm to the telephone network, the telephone company may request you to remove this equipment from the network until the problem is resol ved. No repairs can be done by a customer on this equipment. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commiss ion or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the ins tallation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

CAUTION: The user is cautioned that any changes or modification not approved by INGENICO could void user’s authority to operate the equipment.

• US Service Center Information

The US service center to be contacted is:

INGENICO North America 79 Torarrie Road M3L 1G5 Toronto Ontario Fax : +1 416 245 6701 tel : +1 416 245 6700

FCC/IC Compliance (GSM/GPRS model)

The FCC ID for IWL GSM/GPRS Terminal model is: The FCC ID for IWL GSM/GPRS Contactless Terminal model is: number is:

- Reorient or relocate the receiving an tenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on circuit different from that to which the receiver is connected.

- Consul t the dealer or an experienced radio/TV technician for help

The antenna(s) used for this transmitter must be install ed to provide a separation distance of at l east 20cm from all persons and must not be co-located or operated in conjunction with any antenna or transmitter. The final product operating with this transmitter must include operating instruct ions and antenn a installation instructions, for end-users and installers to satisfy RF exposure compliance requirements.

2586D- IWL2XXGCL

• This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may

cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Cl ass B digital device, pursuant to part 15 of the FCC Rul es. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there is no gu arantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to rad io or television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct interference by one or more of the following measures:

XKB-IWL2XXG

XKB-IWL2XXGCL

and IC

• Under Industry Canada regulations, this radio transmitter may only operate

using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communicat ion.

• Conformément à la réglementation d'Industrie Canada, le présent émetteur radio

peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonn ée équival ente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communicat ion satisfaisante.

• This device complies with Industry Canada licence-exempt RSS standard(s).

Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may

cause undesired operation.

• Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux

appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions

• This class (B) digital apparatus complies with Canadian ICES-003.

End of life

The product belon gs to the family of electrical and electronic equipment. Therefore, it is subjected to the WEEE directive which requ ires the collection and the recycling at the end of life product.

The Ing enico products present the symbol for the marking of electrical and electron ic equipment as required by the WEEE Directive.

To assure that the product is collected and recycled with respect to the environment, you must contact your supplier (in defect, contact the Ingenico local office or the commercial head office in charge of your country on www.ingenico.com, « contact us » page).

The abandonment or uncontrolled disposal of waste can cause harm to environment and to human health. So, by recycling your product in a responsible manner, you contribute to the preservation of natural resources and to the protection of human health.

BATTERIES If your product contains batteries, they must be disposed of at the appropriate collection points.

The crossed-out wheeled bin printed on the product gives the information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately.

• No changes shall be made to the equipment without the permission of Ingenico as

this may void the user’s authority to operate the equipment.

8. Troubleshooting

9. Annex

The terminal does not turn on

• Check the battery ( is it discharged ?, is it connected ?)

A full discharged battery can take long charging time to recover

• Connect terminal to traveler power supply or put it on powered base

The terminal does not connect to the telephone line

• Check the base power supply and telephone line cables

• Check for base electrical power network

• Check for Power On Ethernet network (POE powered base only: optional)

The terminal fails to establish a telephone connection

• Check that the tone of the phone line is free

• Check the configuration of the phone line and number to call

• Get technical support

Cards are not read

• Check if the magnetic card is swiped correctly (with magnetic stripe on terminal

side) .

• Swipe again the card with the magnetic stripe movement constant and rapid

• Check if the magnetic strip is not damaged, grooved or cracked

• Make sure you have inserted correctly the smart card into the smart card reader

and removed the card only after the transaction is performed.

The ticket is not printed

• Check the presence and proper positioning of the paper roll.

Possibly adjust the paper roll following the instructions in this manual (section 4.4

“Installing the paper roll”)

• Check the type of paper used (thermal paper must be used)

• Verify thermal paper sensitive side.

Accessories list

• 192013244 : Car charger 5V 0.75A µUSB iWL

• 296110863: Power travel adapter JACK/µUSB

• 192010793 : CE traveler power supply unit (µUSB)

192010813 : UK traveler power supply unit (µUSB) 192010834 : US traveler power supply unit (µUSB) 192010855 : CHN traveler power supply unit (µUSB) 192010876 : AUS traveler power supply unit (µUSB)

• 192010579: CE base power supply unit (Jack)

192010582 : UK base power supply unit (Jack) 192010602 : US base power supply unit (Jack) 192010623 : CHN base power supply unit (Jack) 192010644 : AUS base power supply unit (Jack)

• 192011323 : Pack BA Multi EU/US/UK 5V 1A (Jack)

192011344 : Pack BA Multi EU/US/UK 5V 1A (µUSB)

Comments:

Using Power supply with Jack connector to charge the battery with the base. Using Power sup ply with µUSB connector to charge the battery without the base (direct connection to the µUSB connector of the terminal).

• 296109815: USB Cord (microB on terminal side USBA male on the other side) 1.5 m black

20A

• 296109807: USB Co rd (microB on terminal side USBA female on the other side) 0,15 m

black

• 295006044 : Battery pack Li-Ion standard

“This Document is Copyright © 2011 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in th is document. The recipient can receive this document on the c ondition that he will keep the document confidential and will not use its contents in any form o r by any mean s, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to p lace this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held res ponsible to INGENICO for the confidentiality of that information.

Care has been taken to ensure that the content of this d ocument is a s accurate as possible. INGENICO however declines any responsibility for inaccurate, inc omplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed up on in writing between INGENICO and the user.

INGENICO i s not responsible for any use of this device, which would be non consistent with the present document.

All trademarks u sed in this document remain the property of their rightfu l owners.”

Your contact

Ingenico

192 avenue Charles de Gaulle 92200 Neuilly sur Seine - France Tél: + 33 1 46 25 82 00 - Fax: + 33 1 47 72 56 95 www.ingenico.com

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INGENICO IWL2XXBCL User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual