INGENICO IWL2XXBCL User Guide

U s e r G u i d e

Contents

iWL2xx Wireless Series

1. Introduction ________________________________________________ 4

2. Presentation________________________________________________ 5

2.1. Content of the box ______________________________________________________ 5

2.1 .1. Terminal________ _______________ _______________ ______________ ______________ 5

2.1 .2. Base ( opti onal ) ___ _______________ _______________ __________ _______________ __ 5

2.2. Overview of the iWL2XX__________________________________________________6

2.3. Keyboard details and functionality _________________________________________ 7

3. Use of the terminal __________________________________________ 7

3.1. Adjusting contrast (B&W display only)______________________________________ 7

3.2. Switching off the terminal ________________________________________________8

3.3. Reading cards___________________________________________________________8

3.4. Installing the terminal on the base _________________________________________9

4. Installation _________________________________________________ 10

4.1. Recommendations _____________________________________________________ 10

4.2. Terminal connection s ___________________________________________________ 10

4.3. Installing Modules_______________________________________________________11

4.3.1. SAM1/SAM2/SIM _______ __________ _______________ ______________ _____________ 11

4.3.2. MicroSD Memory Card____________ _______________ _______________ _____________ 11

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuill y sur Seine - FRANCE Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 www.ingenico.com

4.4. Paper roll _____________________________________________________________ 13

4.4.1. Mains characteristics of INGENICO paper roll___ _______________ _______________ _____ 13

4.4.2. Installing paper roll_ _______________ _________________ ____________ _________ ____14

4.5. Battery _______________________________________________________________ 15

4.5.1. Main characteristics _________ _______________ ________ ____________ _________ ____ 15

4.5.2. Installing the battery _______ _______________ ________ _____________ _____________ 15

4.5.3. Charging the battery ___ __________ _______________ _______________ _____________ 15

4.5.4. Changing the battery _____________ _______________ _________ _______________ ____ 15

5. Base ______________________________________________________ 15

5.1.1. Base rear connecti ons __________ _______________ ________ _________ ____________ _15

5.1.2. Base downside connections ______________________ ________ _________ ____________ 15

5.1.3. Fasten your b ase on desk __________ _______________ ____________ _______________ _15

6. Recommendations ___________________________________________ 15

6.1. Safety ________________________________________________________________ 15

6.2. Security of your terminal ________________________________________________ 15

6.3. Telephone call _________________________________________________________ 15

7. Standards __________________________________________________ 15

8. Troubleshooting_____________________________________________ 15

9. Annex _____________________________________________________ 15

1. Introduction

We hope that you will be fully satisfied with your new terminal iWL2XX. This terminal is available in different models. Please select by yourself in this documentation items related to your model.

Read this guide to un derstand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failu re to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

IWL2XX terminal uni t

Base

mains network

A battery pack disconnected

(with base modem)

A user’s guide

Easy loading printer

Large graphi c display

Terminal

unit

xternal

Base unit

2. Presentation

2.1. Content of the box

2.1.1.

Terminal

equipped with a paper roll

2.1.2.

Base ( optional )

A power supply unit that connect the base to the

WARNING The power supply unit provided with your equipment is specially desig ned for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal. This product can be powered by an IT network only in Norway In Switzerland, plug must complying with SEV 1011 or IEC 60884-1

ADVICE

Keep the packaging. It must be re-used when ever the terminal is shipped.

Power travel adapter (when no base)

A telephone cab le

2.2. Overview of the iWL2XX

Backlit keyboard

Smart card reader

Weight (without paper roll nor battery)

Dimensions (L x w x h) 150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model

Mains ne twork 100- 240VAC / 50-60 Hz - Class II equipment

Connections on terminal Micro USB AB serial link

290g for the R25 model and 310g for the R40 model

Base

Weight About 150g

Dimensions (L x w x h) 140,7x87,7x45 mm

Power supply unit

Weight About 100g

2pole sockets 1A (traveller power supply) or 1 A (base power supply)

Power supply units are specially fitted for INGENICO terminals.

Magnetic card reader

Compartment where are located :

• the battery pack

• the SAM1/SAM2/SIM connector

• the module microSD

• the 2

Smart card reader

External links

links

2.3. Keyboard details and functionality

Some keys can have other functions according to the applications that are in the terminal.

The navigation keys navigate in the terminal menus

The function key accesses the different application menus

The red key cancels the procedure in progres s

3. Use of the terminal

ADVICE

Before using the terminal, always check if the roll of paper is present.

3.1. Adjusting contrast (B&W display only)

If you wish to increase or to decrease the contrast of the characters displayed on black and

white display, press simultaneously and navigator UP key in order to

increase the contrast, or and navigator DOWN key in order to decrease

the contrast.

Keep pressing the keys as long as necessary.

Up/down and OK navigator

The green key validates input selections and information. It is als o used to switch on the terminal

The yellow key cancels the last character it can also advance the paper a few centimetres if pressed for a long time (more than 2 se conds)

3.2. Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automaticall y shuts off.

It may also be forced stopped by pressing simultaneously and (yellow key) for one second.

In order to restart the terminal, press (green key) on the keyboard.

3.3. Reading cards

Magnetic stripe card

The card can be read either from bottom to top or from topto bottom, with the stripe facing the terminal. Use a regular movement in order to ensu re a reliable card reading.

Smart card

• Card reader : insert the card horizontally with

the metal chip facing upward and leave in position throughout the transact ion.

• 2

card reader (Optional) : is located under terminal trapdoor (on back of the terminal). Insert the card up side down, magnetic stripe visible.

Warning

Switch off the terminal before opening the trapdoor.

4 leds

(B&W display only)

Acti ve

zone

Contactless (optional)

• Bring the card firmly up to the active zone. Keep the

card close to the reader during the transaction

•

The 4 LEDs indicate transaction processing (as shown on the picture) . On color screen terminal virtual LEDs are displayed.

The terminal behavior for the cardho lder may depend on:

• The terminal environment

• Local usage (language…)

3.4. Installing the terminal on the base

Connecting the terminal on the base

Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX engage on the contacts provided on the base (see picture below).

Using the modem base (if modem fitted on your base)

Once installed, the base modem is designed to always be plugged into the mains network and be connected to a telephone line. The telephone line should not be shared.

The portable may be placed back on its base after each transaction. It must be placed on its modem base when telephone network is used for : authorization request, remote collection, downloading.

4. Installation

4.1. Recommendations

Location of the iWL2xx

Place the base on flat surface near an electric socket and, if modem option, a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen , anti-theft barrier etc.). The terminal must not be fixed to a counter in such a way that a user cannot pick up the terminal and use h is/her body to conceal the PIN when it is requested.

Operating conditions

Ambiant temperature from -10°C to +40°C

Max relative humidity 85% at +40°C

Charging conditions

Ambiant temperature from 0°C to +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

4.2. Terminal connections

• There is an USB connector (microAB) on the left side of the iWL2XX Wireless

terminal (see below picture). This connector manages Host or Slave connexions.

*MicroAB connector durability : up to 10000 mating cycl es

• The terminal supports USB Keys with FAT16 or FAT32

• The USB Key has to be used with an USB adapter (r efers to accessories section)

USB (microAB) Connector used for PC,

travel charger adapter, USB Key, etc…)

+ 11 hidden pages

INGENICO IWL2XXBCL User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual