INGENICO IWL2XXBBASE, IWL2XXBPOS User Manual

U s e r G u i d e

iWL2xx Wireless Series

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 www.ingenico.com

Contents

1. Introduction __________________________________________________ 4

2. Presentation__________________________________________________ 5

2.1. Content of the box ____________________________________________________5

2.1.1. Terminal _____________________________________________________________________ 5

2.1.2. Base ( optional ) _______________________________________________________________ 5

2.2. Overview of the iWL2XX ________________________________________________6

2.3. Keyboard details and functionality _______________________________________7

3. Use of the terminal ____________________________________________ 7

3.1. Adjusting contrast (B&W display only) ____________________________________7

3.2. Switching off the terminal ______________________________________________8

3.3. Reading cards ________________________________________________________8

3.4. Installing the terminal on the base________________________________________9

4. Installation ___________________________________________________10

4.1. Recommendations ___________________________________________________ 10

4.2. Terminal connections _________________________________________________ 10

4.3. Installing Modules____________________________________________________ 11

4.3.1. SAM1/SAM2/SIM_______________________________________________________________ 11

4.3.2. MicroSD Memory Card__________________________________________________________11

4.4. Paper roll ___________________________________________________________ 13

4.4.1. Mains characteristics of INGENICO paper roll________________________________________13

4.4.2. Installing paper roll ____________________________________________________________ 14

4.5. Battery _____________________________________________________________ 15

4.5.1. Main characteristics ___________________________________________________________ 15

4.5.2. Installing the battery___________________________________________________________ 15

4.5.3. Charging the battery___________________________________________________________ 16

4.5.4. Changing the battery ___________________________________________________________17

5. Base_________________________________________________________18

5.1.1. Base rear connections _________________________________________________________ 18

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5.1.2. Base downside connections_____________________________________________________ 19

5.1.3. Fasten your base on desk_______________________________________________________ 20

6. Recommendations_____________________________________________21

6.1. Safety ______________________________________________________________ 21

6.2. Security of your terminal ______________________________________________ 22

6.3. Telephone call _______________________________________________________ 22

7. Standards ___________________________________________________ 23

8. Troubleshooting _____________________________________________ 26

9. Annex ______________________________________________________ 27

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1. Introduction

We hope that you will be fully satisfied with your new terminal iWL2XX. This terminal is available in different models. Please select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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IWL2XX terminal unit

Base

A power supply unit that

mains network

A battery pack disconnected

A telephone cable

(with base modem)

Power travel adapter

A user’s guide

2. Presentation

2.1. Content of the box

2.1.1.

Terminal

equipped with a paper roll

(when no base)

2.1.2.

Base ( optional )

connect the base to the

WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

ADVICE

Keep the packaging. It must be re-used whenever the terminal is shipped.

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2.2. Overview of the iWL2XX

Backlit

Smart

Easy loading printer

Large graphic display

Magnetic card

Compartmen

t where are located :

Terminal

unit

xternal

Base unit

keyboard

card reader

Weight (without paper roll nor battery)

290g for the R25 model and 310g for the R40 model

reader

• the battery pack

• the SAM1/SAM2/SIM connector

• the module microSD

• the 2

Smart card reader

Dimensions (L x w x h) 150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model

Mains network 100-240VAC / 50-60 Hz - Class II equipment

Connections on terminal Micro USB AB serial link

links

Base

Weight About 150g

Dimensions (L x w x h) 140,7x87,7x45 mm

links

Power supply unit

Weight About 100g

2pole sockets 1A (traveller power supply) or 1 A (base power supply)

Power supply units are specially fitted for INGENICO terminals.

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2.3. Keyboard details and functionality

The

navigation keys

The function key

The r

ed key cancels the

The yellow key cancels the last

The g

reen key validates input

Up/down and OK navigator

Some keys can have other functions according to the applications that are in the terminal.

navigate in the terminal menus

accesses the different application menus

procedure in progress

selections and information. It is also used to switch on the terminal

character it can also advance the paper a few centimetres if pressed for a long time (more than 2 seconds)

3. Use of the terminal

ADVICE

Before using the terminal, always check if the roll of paper is present.

3.1. Adjusting contrast (B&W display only)

If you wish to increase or to decrease the contrast of the characters displayed on black and

white display, press simultaneously and navigator UP key in order to

increase the contrast, or and navigator DOWN key in order to decrease

the contrast.

Keep pressing the keys as long as necessary.

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3.2. Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.

It may also be forced stopped by pressing simultaneously and (yellow key)

for one second.

In order to restart the terminal, press (green key) on the keyboard.

3.3. Reading cards

Magnetic stripe card

The card can be read either from bottom to top or from topto bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading.

Smart card

• Card reader : insert the card horizontally with

the metal chip facing upward and leave in position throughout the transaction.

• 2

card reader (Optional) : is located under terminal trapdoor (on back of the terminal). Insert the card up side down, magnetic stripe visible.

Warning

Switch off the terminal before opening the trapdoor.

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Contactless (optional)

4 leds

Active

zone

• Bring the card firmly up to the active zone. Keep the

card close to the reader during the transaction

•

The 4 LEDs indicate transaction processing (as shown on the picture) . On color screen terminal virtual LEDs are displayed.

The terminal behavior for the cardholder may depend on:

• The terminal environment

• Local usage (language…)

3.4. Installing the terminal on the base

(B&W display only)

Connecting the terminal on the base

Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX engage on the contacts provided on the base (see picture below).

Using the modem base (if modem fitted on your base)

Once installed, the base modem is designed to always be plugged into the mains network and be connected to a telephone line. The telephone line should not be shared.

The portable may be placed back on its base after each transaction. It must be placed on its modem base when telephone network is used for : authorization request, remote collection, downloading.

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