INGENICO IWL2XX3GCL User Guide

U s e r G u i d e

Contents

iWL2xx Wireless Series

1. Introduction __________________________________________________ 4

2. Presentation__________________________________________________ 5

2.1. Content of the box ____________________________________________________ 5

2.1.1. Terminal ___ _____ ___ _____ _____ ___ _____ ______ _____ ____ ___ _____ _____ ___ ___ 5

2.1.2. Base ( optional ) ____ ___ _____ _____ ___ _____ ______ ____________ _____ ______ ____ 5

2.2. Overview of the iWL2XX________________________________________________ 6

2.3. Keyboard details and functionality _______________________________________ 7

3. Use of the terminal ____________________________________________ 7

3.1. Adjusting contrast (B&W display only) ____________________________________ 7

3.2. Switching off the terminal ______________________________________________ 8

3.3. Reading cards ________________________________________________________ 8

3.4. Installing the terminal on the base _______________________________________ 9

4. Installation __________________________________________________ 10

4.1. Recommendations ___________________________________________________ 10

4.2. Terminal connections_________________________________________________ 10

4.3. Installing Modules_____________________________________________________11

4.3.1. SAM1/SAM2/SIM _____ ____ _________ _____ ______ _____ ____ ___ _____ _____ ___ __ 11

4.3.2. MicroSD Memory Card_ ____ _____ ___ _____ _____ ___ _____ ____ ___ _____ _____ ___ _ 11

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 www.ingenico.com

4.4. Paper roll ___________________________________________________________ 13

4.4.1. Mains characteristics of INGENICO paper roll_________ ___ _____ ____ ____ _________ __ 13

4.4.2. Installing paper roll__ ___ _____ _____ ___ _____ _____ ___ _____ ____ ____ _________ __ 14

4.5. Battery_____________________________________________________________ 15

4.5.1. Main characteristics _ ___ _____ _____ ___ _____ _____ ___ _____ ____ ____ _____ ___ ___ 15

4.5.2. Installing the battery __ ___ _____ ____ ____ _____ ___ _____ _______ ____ _________ __ 15

4.5.3. Charging the battery___ ___ _____ ____ ____ _____ ___ _____ _____ ___ _____ _____ ___ _ 16

4.5.4. Changing the battery ___ _____ _____ ___ _____ ______ ____________ _____ ______ ___ 17

5. Base________________________________________________________ 18

5.1.1. Base rear connections _ ____________ ____ _________ ____________ _____ ______ ___ 18

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5.1.2. Base downside connections ____ _____ ___ _____ ____ ____ _____ ___ _____ _____ ___ __ 1 9

5.1.3. Fasten your base on desk _____ _____ ___ _____ _____ ___ _________ _____ _______ ___ 20

6. Recommendations____________________________________________ 21

6.1. Safety______________________________________________________________ 21

6.2. Security of your terminal ______________________________________________ 22

6.3. Telephone call _______________________________________________________ 22

7. Standards ___________________________________________________ 23

8. Troubleshooting _____________________________________________ 29

1. Introduction

We hope that you will b e fully satisfied with your new terminal iWL2XX. This terminal is available in different models. Please select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.

9. Annex ______________________________________________________ 30

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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IWL2XX terminal unit

mains network

A telephone cable

(with base modem)

Power

supply

unit (PSU)

Smart

Magnetic card

Compartment where are located :

xternal

2. Presentation

2.1. Content of the box

2.1.1.

Terminal

equipped with a paper roll

A user’s guide

A battery pack disconnected

2.1.2.

Base ( optional )

Base

A power supply unit that connect the base to the

WARNING The power s upply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently

similar voltage/current characteristics may damage your terminal.

ADVICE

Keep the packaging. It must be re-used whenever the terminal is shipped.

(charging from the micro-USB port of the terminal ) When the terminal is delivered with a base, this PSU is replaced by a base PSU

2.2. Overview of the iWL2XX

Terminal unit

Backlit keyboard

card reader

reader

Weight (w ithout paper roll nor battery)

Dimensions (L x w x h) 150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model

Mains network 100-240VAC / 50-60 Hz - Class II equipment

Connections on terminal Micro USB AB serial link

290g for the R25 model and 310g for the R40 model

Base unit

Base

Weight About 150g

Dimensions (L x w x h) 140,7x87,7x45 mm

Power supply unit

Weight About 100g

2pole sockets 1A (traveller power supply) or 1 A (base power supply)

Power supply units are specially fitted for IN GENICO terminals.

Easy loading printer Large graphic display

• the battery pack

• the SAM1/SAM2/SIM connector

• the module microSD

• the 2

Smart card reader

links

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2.3. Keyboard details and functionality

The r

ed key cancels the

Some keys can have other functions according to the applications that are in the terminal.

The navigation keys navigate in the terminal menus

The function key accesses the different application menus

procedure in progress

3. Use of the terminal

ADVICE

Before using the terminal, always check if the roll of paper is present.

3.1. Adjusting contrast (B&W display only)

If you wish to increase or to decrease the contrast o f the characters displayed on black and

white display, press simultaneously

increase th e contrast, or and navigator DOWN key in order to decrease

the contrast.

Keep pressing the keys as long as necessary.

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Up/down and OK navigator

The green key validates input selections and information. It is also used to switch on the terminal

The yellow key cancels the last character it can also advance the pap er a few centimetres if pressed for a long time (more than 2 seconds)

and navigator UP key in order to

3.2. Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.

It may also be forced stopped by pressing simultaneously

and (yellow key)

for one second.

In order to restart the terminal, press

(green key) on the keyboard.

3.3. Reading cards

Magnetic stripe card

The card can be read either from bottom to top or from topto bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading.

Smart card

• Card reader : insert the card horizontally with

the metal chip facing upward and leave in position throughout the transaction.

• 2

card reader (Optional) : is located under terminal trapdoor (on back of the terminal). side down, magnetic stripe visible.

Warning

Switch off the terminal before opening the trapdoor.

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Insert the card up

4 leds

USB (microAB)

(B&W display only)

Contactless (optional)

• Bring the card firmly up to the active zone. Keep the

card close to the reader during the transaction

•

The 4 LEDs indicate transaction processing (as shown on the picture) . On color screen terminal virtual LEDs are displayed.

Active

The terminal behavior for the cardholder may depend on:

• The terminal environment

• Local usage (language…)

3.4. Installing the terminal on the base

Connecting the terminal on the base

Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX engage on the contacts provided on the base (see picture below).

Using the modem base (if modem fitted on your base)

Once installed, the base modem is designed to always be plugged into the mains network and be connected to a telephone line. The telephone line should not be shared.

The portable may be placed back on its base after each transaction. It must be placed on its modem base wh en telephone network is used for : au thorization request, remote collection, downloading.

4. Installation

4.1. Recommendations

Location of the iWL2xx

Place the base on flat surface near an electric socket and, if modem option, a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.). The terminal must not be fixed to a counter in such a way that a user c annot pick up the terminal and use his/her body to conceal the PIN when it is requ ested.

Operating conditions

Ambiant temperature from -10°C to +40°C

Max relative humidity 85% at +40°C

Charging conditions

Ambiant temperature from 0°C to +40°C

Storage conditions

Ambiant temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

4.2. Terminal connections

• There is an USB connector (microAB) on the left side of the iWL2XX Wireless

terminal (see below picture). This connector manages Host or Slave connexions.

Connector used for PC, travel charger adapter, USB Key, etc…)

CAUTION : Do not turn USB protection shell down side. Turn shell in clockwise direction to uncap connector. And reverse to cap back

*MicroAB connector durability : up to 10000 mating cycles

• The terminal supports USB Keys with FAT16 or FAT32

• The USB Key has to be used with an USB adapter (refers to accessories section)

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