INGENICO IMP4B2 User Manual

ISMP2-Companion-

User Guide

Ingenico SA – 28-32 boulevard de Grenelle 75015 Paris - FRANCE Tél. 33(0)1 58 01 80 00 - Fax 33 (0)1 58 01 91 35

Contents

1. Introduction __________________________________________________ 4

2. Unpacking ___________________________________________________ 5

3. Recommendations _____________________________________________ 6

3.1. Safety _______________________________________________________________ 6

Sécurité _________________________________________________________________ 6

Sicherheit ________________________________________________________________ 7

3.2. Security of your terminal _______________________________________________ 7

3.3. EC standard compliance marking _________________________________________ 8

3.4. FCC & IC Compliance. __________________________________________________ 8

3.5. Marking ____________________________________________________________ 10

3.6. Bluetooth SIG _______________________________________________________ 12

3.7. Main Characteristics __________________________________________________ 12

4. Installation and connection _____________________________________ 13

4.1. Functional description ________________________________________________ 13

4.2. Battery insertion _____________________________________________________ 15

4.3. Charging ISMP2-Companion ____________________________________________ 16

4.4. Terminal in its environment ____________________________________________ 17

4.5. Power on / off _______________________________________________________ 17

4.6. Connection _________________________________________________________ 18

4.6.1. USB cable connection __________________________________________________________ 18

4.6.2. Cable disconnection ___________________________________________________________ 18

4.7. Payment Integration with Bluetooth _____________________________________ 19

5. Daily use _____________________________________________________ 19

5.1. Getting started with ISMP2-Companion __________________________________ 19

5.2. ISMP2-Companion keypad functions _____________________________________ 19

5.3. Adjusting the contrast ________________________________________________ 20

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5.4. Barcode reader ______________________________________________________ 20

5.5. Card insertion _______________________________________________________ 22

5.5.1. Swiping a card ________________________________________________________________ 22

5.5.2. Inserting a chip card ___________________________________________________________ 22

5.5.3. Reading Contactless (Optional) __________________________________________________ 22

6. Maintenance ________________________________________________ 24

6.1. Cleaning of the terminal _______________________________________________ 24

Entretien du terminal _____________________________________________________ 24

Wartung von Endgeräten __________________________________________________ 24

6.2. Transport and storage ________________________________________________ 25

6.3. Troubleshooting _____________________________________________________ 25

6.4. End of life ___________________________________________________________ 26

Fin de vie _______________________________________________________________ 26

Produktentsorgung _______________________________________________________ 26

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1. Introduction

Thank you for choosing a payment terminal Ingenico. We recommend you to read carefully this installation guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to use only accessories delivered in box with the product, entrusting maintenance operations only to an authorized person.

ISMP2-Companion is battery powered, use only Ingenico parts for replacement.

ISMP2-Companion can be powered by different sources please respect these recommendations:

ISMP2-Companion can be USB powered by using the power supply provided by Ingenico in the packaging.

Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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2. Unpacking

attery pack

PSU for battery charging

User guide

ISMP2

Companion

µUSB câble

ADVICE

Carefully preserve the packaging of ISMP2-Companion. It must be re-used whenever the terminal is shipped.

Products of ISMP2-Companion range are named: IMP4xx

According to the model, the following items are included in the ISMP2-Companion box (including optional accessories):

The user guide can be an option.

WARNING The power supply unit provided with your equipment is specially designed for this Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

AVERTISSEMENT

Dans le cas où vous choisiriez d’utiliser un bloc alimentation, assurez-vous de n’utiliser que le bloc d'alimentation qui a été conçu spécialement pour votre terminal. N'utilisez pas d'autre bloc d'alimentation. L'emploi d'un bloc d'alimentation présentant des caractéristiques apparemment similaires de tension/intensité peut endommager votre terminal.

WARNHINWEIS

Nur das Netzteil, das speziell für Ihr Gerät ausgelegt wurde, benutzen. Benutzen Sie kein anderes Netzteil. Die Benutzung eines Netzgeräts mit scheinbar ähnlicher Spannung/Stromstärke kann zur Beschädigung Ihres Terminals führen.

ADVICE

Your terminal is delivered with a protective see through film. We advise that you leave this protective film to ensure optimum protection of your terminal. Film presence does not alter in anyway the use of the terminal.

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3. Recommendations

3.1. Safety

Lithium back-up battery

The ISMP2-Companion is fitted with a lithium battery which is not accessible to the user. Only a qualified technician may be authorized to open the unit and change this component.

Main battery

ISMP2-Companion is fitted with battery specially designed for this terminal.

• Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.

• Do not short-circuit the battery.

• Do not attempt to open the battery container.

• Used batteries must be disposed of at the appropriate sites.

Electrical power supply network

Provide an electrical outlet:

• Located near the equipment and easily accessible;

• Which meets the standards and regulations in the country of use;

• The terminal ISMP2-Companion can be connected to a power distribution system of the IT type for Norway.

Warning

Risk of explosion if battery is replaced by an incorrect type, do not disassemble, use specified charger only, do not short-circuit, do not dispose of in fire, do not throw in water, dispose of used batteries according to the instructions.

Sécurité

Batterie de sauvegarde au lithium

iSMP2-Companion est équipé d'une batterie au lithium inaccessible à l'utilisateur. Seul un technicien qualifié est autorisé à ouvrir le bloc et à changer ce composant.

Batterie principale

iSMP2-Companion est équipé d'une batterie spécifiquement conçue pour ce terminal. Ce composant

n’est pas accessible par l’utilisateur.

• N'utilisez que les chargeurs et batteries prévus figurant dans le catalogue Ingenico.

• Ne court-circuitez pas la batterie.

• N'essayez pas d'ouvrir le terminal.

• Les batteries usagées doivent être déposées aux endroits de récupération prévus.

• Ne laissez pas votre terminal sans surveillance à l’intérieur d’un véhicule.

• Dans le cas où la batterie devait être remplacée, cette opération devrait être réalisée par un

technicien qualifié.

Utilisation du réseau électrique (accessoire)

• située à proximité du matériel et facile d’accès

• conforme aux normes et aux réglementations en vigueur dans le pays d’utilisation

• iSMP2-Companion peut être connecté aux réseaux de distribution électrique de type IT pour la

Norvège.

AVERTISSEMENT

Il existe un risque d’explosion dans les cas suivants : remplacement incorrect de la batterie, exposition de la batterie près d’une source de chaleur ou mise de la batterie au feu.

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Sicherheit

Lithium-Akku

iSMP2-Companion ist mit einer Lithium-Batterie ausgestattet, mit der der Benutzer nicht in Berührung kommen darf. Nur ein qualifizierter Techniker ist berechtigt, das Gerät zu öffnen und diese Komponente auswechseln.

AKKU

iSMP2-Companion ist mit einem speziell für dieses Terminal bestimmten Akku ausgestattet. Nur ein qualifizierter Techniker ist berechtigt, das Gerät zu öffnen und diese Komponente auswechseln.

• Verwenden Sie nur die entsprechenden Aufladegeräte und Akkus, die im Ingenico Katalog aufgeführt sind.

• Den Akku nicht kurzschliessen.

• Nicht versuchen, das Akku-Gehäuse zu öffnen

• Leere Batterien sind umweltgerecht zu entsorgen.

• iSMP2-Companion im Fahrzeug ohne Überwachung nicht verlassen.

• Als Akku verwechseln werden muss, benutzen Sie einen Tekniker Intervention.

elektrischen Netz

• In der Nähe des Geräts befindet und leicht zugänglich

• Welche erfüllt die Normen und Vorschriften in den jeweiligen Ländern

• Das Terminal ISMP kann zu einer Energieverteilung der IT-Typ für Norwegen angeschlossen

werden

WARNHINWEIS Es besteht Explosionsgefahr bei unsachgemmäss entsorgten oder ins Feuer geworfenen Batterien und Akkus.

3.2. Security of your terminal

Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.

CAUTION NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

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3.3. EC standard compliance marking

EC standard compliance marking certifies that the product stipulated below: ISMP2-Companion.

• complies with the basic requirements of European Directive 1999/5/CE, known as the

«R&TTE Directive» concerning Radio Frequency equipment and telecommunications terminals with respect to:

– Health and safety protection of the user and all other persons – EMC protection

• conforms to the following harmonized standards :

– IEC/EN 60950-1 : Electrical safety of data processing equipment including electrical

office equipment. Issue DEC 2001

– EN 301 489 : Electromagnetic compatibility and Radio Spectrum Matters (ERM) –

Electro-Magnetic Compatibility (EMC)

– EN 55022 : Data processing equipment – Radio electric disturbance characteristics -

Limits and measurement methods. Issue 1998 / A1-2000/A2-2003

– EN 55024: Data processing equipment – Immunity characteristics - Limits and

measurement methods. Issue 1998 + A1- 2001 + A2- 2003

– EN 300 328 : (Bluetooth 2,4GHz) Electromagnetic compatibility and Radio Spectrum

Matters (ERM)

– EN 302 291 : (Contactless 13,56MHz) Electromagnetic compatibility and Radio

Spectrum Matters (ERM) – Short Range devices

– EN 50364, EN 62369-1, EN 62311 : Limitation of Human exposure to electromagnetic

fields

3.4. FCC & IC Compliance.

FCC & IC has a specific naming. The references uses for FCC & IC certifications are:

• IC Number : 2586D-IMP4B2

• FCC ID: XKB-IMP4B2

Federal Communications Commission (FCC) Statement

15.21

You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.

15.105(b)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

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• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

15.19 (a) (3)

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1) This device may not cause harmful interference and

2) This device must accept any interference received, including interference that may cause undesired operation of the device.

This device complies with FCC and Industry Canada RF radiation exposure limits set forth for general population (uncontrolled exposure). This device must not be collocated or operating in conjunction with any other antenna or transmitter.

Industry Canada (IC) Statement.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1) this device may not cause interference, and

2) this device must accept any interference, including interference that may cause

undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1) l'appareil ne doit pas produire de brouillage, et

2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

This device complies with Industry Canada radiation exposure limits set forth for general population. This device must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

Le présent appareil est conforme aux niveaux limites d’exigences d’exposition RF aux personnes définies par Industrie Canada. L’appareil doit être installé afin d’offrir une distance de séparation d’au moins 20cm avec l’utilisateur, et ne doit pas être installé à proximité ou être utilisé en conjonction avec une autre antenne ou un autre émetteur.

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