Ingenico EFT930 User Manual

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 www.ingenico.com

EFT930 Wireless Series

U s e r G u i d e

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Contents

1. Introduction __________________________________________________ 4

2. Presentation__________________________________________________ 4

2.1. Content of the box ____________________________________________________4

2.2. Overview of the EFT930 ________________________________________________5

2.3. Keyboard details and functionality _______________________________________6

3. Use of the terminal ____________________________________________ 6

3.1. Adjusting contrast_____________________________________________________6

3.2. Reading card _________________________________________________________7

3.3. Switching off the terminal ______________________________________________8

3.4. Installing the terminal on the base________________________________________8

4. Installation ___________________________________________________ 9

4.1. Recommendations ____________________________________________________9

4.2. Terminal connections __________________________________________________9

4.3. Installing Modules____________________________________________________ 10

4.3.1. SAM1/SAM2 _________________________________________________________________ 10

4.3.2. SAM3/SAM4 or SIM ___________________________________________________________ 10

4.3.3. MMC or SD Memory Card________________________________________________________ 11

4.4. Paper roll ___________________________________________________________ 12

4.4.1. Mains characteristics of INGENICO paper roll ________________________________________12

4.4.2. Installing paper roll _____________________________________________________________12

4.5. Battery _____________________________________________________________ 14

4.5.1. Main characteristics ___________________________________________________________ 14

4.5.2. Installing the battery __________________________________________________________ 14

4.5.3. Charging the battery___________________________________________________________ 14

4.5.4. Changing the battery __________________________________________________________ 16

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5. Base_________________________________________________________17

5.1. Base identification____________________________________________________ 17

5.1.1. Base charger (EFT930G or EFT930W) ______________________________________________17

5.1.2. Base Modem _________________________________________________________________ 18

5.1.3. Base Ethernet (EFT930P)_______________________________________________________ 20

5.1.4. Base Bluetooth Modem ________________________________________________________21

5.1.5. Base Bluetooth Ethernet (EFT930B) ______________________________________________ 23

5.1.6. Base Bluetooth Ethernet Modem (EFT930B) _______________________________________ 24

5.1.6.1. Overview _______________________________________________________ 24

5.1.6.2. USB/RS232 Cable for Base BEM _____________________________________ 25

5.1.7. Base Ethernet Modem (EFT930P) ________________________________________________ 26

5.1.7.1. Overview _______________________________________________________ 26

5.1.7.2. USB/RS232 Cable for Base EM_______________________________________ 27

6. Recommendations____________________________________________ 28

6.1. Safety ______________________________________________________________28

6.2. Telephone call _______________________________________________________29

7. Standards ___________________________________________________ 30

8. Troubleshooting _____________________________________________ 33

9. Annex ______________________________________________________ 34

This symbol indicates an important Warning.

This symbol indicates a piece of Advice.

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1. Introduction

We hope that you will be fully satisfied with your new terminal EFT930. This terminal comes in different models: EFT930G, EFT930B, EFT930P, EFT930W.

Please read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY / SECURITY Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.

2. Presentation

2.1. Content of the box

WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

ADVICE :

Keep the packaging. It must be re-used whenever the terminal is shipped.

EFT930 terminal unit

equipped

with a paper roll

A base receiving the unit

(if no power travel adapter)

A power supply unit that

connects the power supply to

the electric network

A battery pack

disconnected

A telephone cable

(With base mode

A user guide

Power travel adapter

(When no base)

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2.2. Overview of the EFT930

Terminal

Base

Weight About 120g

Dimensions 153 x 87 x 33 mm (L x w x h)

Power supply unit

Weight About 100g

2pole sockets 1 A

The power supply unit is specially fitted for INGENICO terminals.

Weight Between 360 g and 410 g, according to the model without paper roll and battery

Dimensions 180 x 79 x 57 mm (L x w x h)

Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment

Mini USB A serial link 100 mA max

Connections on terminal

Mini USB B serial link

Backlit

keyboard

1 st Smart

card reader

Easy loading printer

Large graphic display

Magnetic card

reader

Base unit

Compartment where are located :

• the battery pack

• the modules SAM1/ SAM2

Compartment where are located :

• the modules SAM3/SAM4 or SIM

• the modules MMC or SDCARD

• the 2

Smart card reader

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2.3. Keyboard details and functionality

This chapter describes the key functions of a terminal with no specific application. Some keys can have other functions according to the applications that are in the terminal.

3. Use of the terminal

ADVICE

Before to use the terminal, always check if the roll of paper is present.

3.1. Adjusting contrast

If you wish to increase or to decrease the contrast of the characters displayed on screen,

press simultaneously and in order to decrease the contrast, or and

in order to increase the contrast.

Keep pressing the keys as long as necessary.

The navigation keys navigate in the terminal menus

The function key accesses the different application menus

The red key cancels the procedure in progress

The yellow key cancels the last

character

The green key validates input selections and information

The arrow key advances the paper a few centimetres It is also used to switch on the

terminal

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3.2. Reading card

Magnetic stripe card

The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading.

Smart card

• 1

card reader : insert the card horizontally with the metal chip facing upwards and leave in position throughout the transaction.

• 2

card reader : is located on back of the terminal. Insert the card up side down, magnetic stripe visible. (Optional)

Warning

Switch off the terminal before opening the cover.

Contactless (if available on your terminal)

• Bring the card firmly up to the active zone. Keep

the card close to the reader during the transaction

•

The 4 green LEDs indicate that the transaction is completed. (as shown on the picture)

The terminal behavior for the cardholder may very depending on:

• The terminal environment

• Local usage (language…)

Active

zone

Green leds

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3.3. Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.

It may also be forced stopped by pressing simultaneously and (yellow key)

for one second.

In order to restart the terminal, press on the keyboard. For EFT930 colour and

contactless terminals, press on the keyboard until : -) appears on the screen.

3.4. Installing the terminal on the base

Connecting the terminal on the base

Place the EFT930 between the flanges on its base so that the contacts of the EFT930 engage on the contacts provided on the base (see picture below).

Using the modem base

Once installed, the base modem is designed to always be plugged into the mains network and be connected to a telephone line. The telephone line should not be shared.

The portable may be placed back on its base after each transaction.

It must be placed on its base in the following cases :

• When telephone network is used for : authorization request, remote collection,

downloading, check processing (If the base is connected to a check reader).

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4. Installation

4.1. Recommendations

Location of the terminal

Place the base on flat surface near an electric socket and a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).

Operating conditions

Ambiant temperature from +5°C to +45°C

Max relative humidity 85% at +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

4.2. Terminal connections

• There are 2 USB connectors on the left side of the EFT930 Wireless terminal. (See below

picture)

*Mini USB durability : up to 5000 mating cycles

• The terminal supports USB Keys Class 100 mA with format FAT or FAT32

• The USB Key has to be used with a USB adapter (refers to accessories section)

Mini-USB Host A* Connector used for USB Key, etc…)

Mini-USB Slave B* Connector used with PC, travel charger adapter, etc...)

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4.3. Installing Modules

4.3.1.

SAM1/SAM2

WARNING

Switch off the terminal by disconnecting the power supply.

The connector modules security SAM are located inside the terminal, in a closed compartment.

• Turn the terminal and unclip the top cover flap by pushing on the

clips with your nails as shown with the arrows on the picture

• SAM1 and SAM2 are indentified by the engraved marks on the

lower housing

• When introducing a SAM in its slot, be sure to put the

cut corner as indicated on the picture

• Close the cover flap

TIP

Use a piece of adhesive tape to grip the SAM for easier and faster removal.

4.3.2.

SAM3/SAM4 or SIM

WARNING Switch off the terminal prior to inserting the modules

• Open the lower cover flap, by pushing on the clips with your

nails as shown on the picture

• SAM3 and SAM4 or SIM are indentified by the engraved

marks on the lower housing

• When introducing a SAM in its slot, be sure to put the cut

corner as indicated on the picture

For easier introduction the cut corner is also indicated with an engraved marks on the lower housing

• Close the cover

TIP Use a piece of adhesive tape to grip the SAM for easier and faster removal.

Cut

corner

Cut corner

position

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4.3.3.

MMC or SD Memory Card

Open the lower cover flap to access the MMC or the SD Memory Card area.

CAUTION: Switch off the terminal before opening the cover.

To install a MMC or a SD Memory Card (SD and SDHC):

• Open the lower cover flap as indicated with the arrows on the

picture

• Insert the MMC or a SD Memory Card into the connector slot

shown by the arrow on the figure.

Be sure to put the cut corner as indicated on the figure

• Close the lower cover flap

The terminal supports SD and SDHC up to 4GB

Cut corner

position

+ 25 hidden pages

Ingenico EFT930 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual