Ingenico DESK-5000, DESK-3500, DESK-3200 User Manual

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Desk Series

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Contents

1_Introduction

2_Unpacking

3_Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety

3_1_2 Sicherheit

3_2 Telephone emergency, hanging up

3_3 Security of your terminal (tampering attempt detection)

3_4 Desk series : Fixed Installation

3_5 Characteristics

3_5_1 Main Characteristics

3_5_2 Haupteigenschaften

4_Installation

4_1 Positioning the terminal

4_2 Aufstellung des Terminals

4_3 Connections

4_4 Installing the Terminal Cable xing

4_4_1 Kit Magic Box installation (optional)

4_5 Installing SAM (Secure access module)

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4_6 Installing MicroSD Card (optional)

4_7 Installing SIM for GPRS (optional)

4_8 Installing SAM3 (optional)

4_9 Installing 2nd SIM for GPRS (optional)

5_Installing a paper roll

6_Daily use

6_1 Keypad functions

6_2 Adjusting the contrast (B&W display only)

6_3 Card insertion

6_3_1 Swiping a card

6_3_2 Inserting a chip card

6_3_3 Reading Contacless (Optional)

6_3_4 Headphone output (Optional)

7_Maintenance / Wartung

7_1 Paper roll

7_2 Cleaning of the terminal

7_3 Transport and storage

7_4 Troubleshooting

7_5 Troubleshooting

8_Markings

8_1 FCC/IC Compliance

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1_Introduction

Thank you for choosing an Ingenico payment terminal.

We recommend you to rea d carefully this user guide : It gives you the nece ssar y informatio n about s afety precautions, unpacking, installation , and maintenance of your terminal.

WARRANTY / SECURITY

To benet from t he guarantee-related product, a nd to respect the se curity, we ask yo u to use only the power supply deliver ed in box with the produc t, entr usting maintenance operatio ns only to an au thorized p erson . Failure to comply with t hese ins tructions will void the manufacturer’s responsibility.

GARANTIE / SICHERHEIT

Um bestmöglich von dem garantierten Produkt zu protieren und die Sicherheitsbe dingunge n zu gewährleis ten, bitten wir Sie ausschließlich das der Verpackung b eiliegende Netzteil zu benut zen und ausschließlich bef ugte Persone n mit der Wartung zu beauftragen. Bei Nichtbeachtung die ser Anweisu ng erlischt die Haftbarkeit des Herstellers.

This symb ol indicates an important Warning .

Dieses Symb ol weist auf ein e wichtige Warnung.

This symb ol indicates a piece of advic e.

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2_Unpacking

According to t he model, the following item s are include d in the packaging box (including optional accessories):

The terminal equippe d with its pap er roll The power s upply with it s cable connectio n (according to the

national needs). The cable connec tion for the telephon e or Ethern et network This installation guide

User guide

Cable connection for the telephone or Ethernet network

Wall mounted power supply unit

Terminal

CAUTION

The power s upply unit provided with yo ur equipment is specially designed for it. Do not use any other power supply.

WARNHINWEIS

Bitte verwenden Sie au sschließlich das mitgeliefer te Netzteil, kein anderes Netzteil.

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Desktop power su pply unit require d if terminal is  tted with the following options:

Radio mod el (all) Contactless model

ADVICE Keep the packaging. It must be re-used whenever

the terminal is shipped.

3_Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety

Power on/Power down – Emergency stop

To power on or power d own the terminal connect or disconnect t he power supply from the electric o utlet.

Lithium battery cell

The terminal is tted with a lithium battery cell which is not accessible to the user. Only a qualied technician is authorized to open the unit and change this component.

Electrical power supply network

The electrical outlet must meet the following criteria:

Must be ins talled near the equipm ent and easily a ccessible;

Must meet standards and reg ulations in the c ountry of use; For typ e A plug, th e protec tion of the installation must be set

to 20 A. Except for N orway do not connect on an IT electric al networ k.

Telephone network

The phone network must comply with sta ndards and regulation s in the countr y of use

Explosion areas

Certain re gulations restric t the use of radio equipment in chemical plants, fuel depot s and any site wh ere blasting is c arried ou t. You are urged to co mply with the se regulations. Th e terminal shall be protec ted by a specially t ted and certie d cover enabling use in proximity to a fuel pump.

Electronic health appliances

According to t he model your terminal could be a radio transmit ter which may interfere with health appliances, such as hea ring aids, pacemaker, hospital e quipment , etc. Your do ctor or the equipment manufa cturer will be able to provide you with appropriate advice.

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Bottom side compartment trapdoor

Locate d under th e terminal, it must be in place during norm al operation of the terminal. Le réseau téléphoniq ue doit être conforme a ux normes et réglementations en vig ueur dans le pays d’utilisation.

3_1_2 Sicherheit

Power ein/Power aus – Nothalt

Zum Ein-oder Ausschalten der Klemme ste cken oder ziehen Sie das Netzkab el aus der Ste ckdose.

Lithium-Batterie

Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den Benutzer unzugänglich ist. Nur ein qualizierter Techniker sollte die Box zu öffnen, um die Komponente zu ersetzen.

Anschluss an das Stromnetz

Die Steckdose muss die folgenden Kriterien erfüllen:

In der Nähe de s Geräts benden u nd leicht zugänglich Erfüllt die Normen und Vorschrif ten im Einsa tzland Typ-A Stecker müssen mit 20A abgesichert sein. Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz anschließen.

Telefonnetz

Einen Telefonste cker gemäß d en Normen und Vorschriften d es Benutzerlandes bereitstellen.

Explosionsgefährdung

Einige Vorschriften beschränken den Einsatz von Funkgeräten in Chemieanlagen, Kraftstofagern und anderen Standorten mit Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten. Das Terminal muss durch eine Abdeckun g geschützt werden, die für den Einsat z in der Nähe einer Kraft stoffpumpe speziell entwickelt und zertiziert ist.

Elektronik Gesundheit

Je nach Modell, könnte Ihr G erät ein Funk sender s ein, der me dizinische Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung, usw. stören kann. Ihr Ar zt oder d er Hersteller ist in der Lage, Sie entsprechend zu beraten.

Die untere Gehäuseabdeckung

Sie bendet sich unter dem Terminal und muss b ei normalem Terminalbetrieb angebracht sein.

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3_2 Telephone emergency, hanging up

You have an urgent call to make, when terminal hangs on the line. Perform as follow in order to get a dial tone …

Place the handset in the h ang up position and:

Press the r ed key (=can cel) Or disconn ect the p ower supp ly from the mains Or disconnect the terminal telephone connector from the telephone line socket, and place the telephone connector into the telephone line socket.

You will get a dial tone within 6 se conds.

3_3 Security of your terminal (tampe-

ring attempt detection)

Your device fulls c urrent applicable PCI P TS se curity requirements. Upon rec eipt of your terminal you should check fo r signs of tampering of the equipment. It is strongly advised that these ch ecks are performed reg ularly after receipt. You should che ck, for e xample: that the keypad is rmly in place; that there is no evidence of unusual wires that have be en conne cted to any port s on your ter minal or associated equipment , the chip card reader, or any other part of your terminal. Such che cks would p rovide warning of any unaut horized mo dication s to your terminal, and other suspicious b ehavior of individuals that have acces s to your terminal. Your terminal detect s any “tampered state”. In this state the terminal will repeatedly a sh the mes sage” Alert Irruption!” and fur ther use of the terminal will not be possible. If you obser ve the “Alert Ir ruption!” message, you sho uld contact the terminal helpdesk immediately. You are stron gly advise d to ensure that privilege d access to your terminal is only granted to s taff that have been independently veried as being trustwor thy. The terminal must never be put in or left at a location where it c ould be stolen or replaced by another device.

Your device is also available with PCI P TS compliant pin-shield:

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CAUTION

Positioning of the terminal o n check stand mus t be in such a way to make cardholder PIN (Personal Identication Number) s pying infeasible. Installing device on an adjustable stand must be in such a way that cons umers ca n swivel the terminal sideway s and/or tilt it forwards/ backwards to a position that makes visual obser vation of th e PIN-entry proces s difcult . Positioning of in-sto re security cameras such that the PIN-entry keypad is not visible. NE VER ask the customer to divulge their PIN Code. C ustomers should b e advised to ensure that they are not being overlooked when entering their PIN Code.

3_4 Desk series : Fixed Installation

If the device is to b e used in a sit uation where it is not pos sible for the cardhold er to pick up and s hield their PIN ent ry themselves, the device may be used witho ut PIN shield, b ut it must b e installed in the following manner: a) The device must be angled at 45 or more, so that oversight of th e PIN entry from the rear of the device is not possible. b) The device m ust either b e tted in a swivel stan d – so that the customer can position the device in the best angle to prevent oversight – or the device m ust be xed in the bes t possible p osition to prevent oversight if such a generic p osition exis ts in the sp ecic enviro nment to which the device is installed . c) The device environment mu st be accompanied with conspicuous notices an d educational material which informs the custom er to shield their PIN during PIN entry. d) The device mus t be deployed so that oversight fro m other customers, either in different payment lan es, or in oth er areas of the shopping environment, is prevented. This may be achieved through the placement of the lane s and device , s o that the customer is automatically positioned bet ween the device keypad a nd other customers. Alte rnatively, it may be a chieved by the environment in which the device is installed, so that the checkou t itself shields the PIN entry process. e) The terminal is exclusively made for indoor use If the ab ove

conditions are not fullle d, the device with PIN shield must be use d.

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3_5 Characteristics / Haupteigenschaften

3_5_1 Main Characteristics

Terminal

Weight (w/o paper roll) about 310 g to 340 g full option

Size 187 x 82 x 68 mm (l x w x h)

Power supply unit (wall mounte d)

Weight approx 115 g

Size approx 77 x 25 x 8 9 mm (L x w x h)

Class Class II equipment

Input voltage AC 230V 50 -60Hz

Output voltage DC 8V 2A

3A Desktop power supply unit

Weight approx 191 g (without mains cable)

Size approx 118 x 48 x 31 mm (L x w x h)

Class Class II equipment

Input voltage AC 100-240V 50- 60Hz

Output voltage DC 8V 3A

The power s upply unit is especially designed by th e manufa cturer for its terminal wit h contac tless fu nction , do not use a nother one.

4A Desk top power supply unit

Weight approx 230 g (without mains cable)

Size approx 115 x 52 x 32 mm (L x w x h)

Class Class II equipment

Input voltage AC 100-240V 50- 60Hz

Output voltage DC 8V 4A

The power s upply unit is especially designed by th e manufa cturer for its terminal wit h radio transceivers , do not use another one.

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Accordance terminal / type of power supply

Label on terminal Type power supply

8V 2A Plug power supply (wall mounted) (O utput 2 A)

8V 3A

8V 4A

Recommended for terminals without any Radio transceivers ( ie : Etherne t/Mo dem).

Desktop power supply (Out put 3A ) Recommended for terminals with Co ntactless

Desktop power supply (Out put 4A ) Recommended for terminals with Ra dio transceivers (2G, 3G, Wi, Bluetooth)

Cable length

Label on terminal Type power supply (wall mounted)

Power block cable approx 1,8 m

Telephone cable

approx 3 m

3_5_2 Haupteigenschaften

Terminal

Gewicht 310 g bis 340 g bei allen Optionen

Größe 187 x 82 x 68 mm (L x B x H)

Netzteil (an der Wand angebra cht)

Gewicht ungefähr 115 g (ohne Netzkabel)

Größe ungefähr 75 x 25 x 89 mm (L x B x H)

Klasse Ausrüstung Klasse II

Eingangsspannung AC 230V 50 -60Hz

Ausgangsspannung DC 8 V 2A

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3A Büronetzadapter

Gewicht ungefähr 191 g (ohne Netzkabel)

Größe ungefähr 118 x 48 x 31 mm ( L x B x H)

Klasse Ausrüstung Klasse II

Eingangsspannung AC 100-240V 50- 60Hz

Ausgangsspannung DC 8 V 3A

Der Netz teil wurde sp eziell vom Hers teller für seine Terminals entworfen und muss mit diesen benutzt werden.

4A Büronetzadapter

Gewicht ungefähr 230 g (ohne Netzkabel)

Größe ungefähr 115 x 52 x 32 mm (L x B x H )

Klasse Ausrüstung Klasse II

Eingangsspannung AC 100-240V 50- 60Hz

Ausgangsspannung DC 8 V 4A

Der Netz teil wurde sp eziell vom Hers teller für seine Terminals entworfen und muss mit diesen benutzt werden.

Dazugehöriges Terminal / Netzteiltyp

Label terminal Netzteiltyp

Plug Netza dapter (B efestig ung an der Wan d)

8V 2A

(OUTPUT 8V 2 A) ode r Büronet zadapter (OUTP UT 8V 4A)

8V 3A

8V 4A

Büronet zadapter (OUTP UT 8V 3A )

Büronet zadapter (OUTP UT 8V 4A)

Kabellänge

Netzteilkabel ungefähr 1,8 m

Telefonkabel

ungefähr 3 m

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4_Installation

4_1 Positioning the terminal

Install the terminal on a at su rface , with an easy access to an electric al outlet and telephon e line. Place the terminal away from any heat so urce and prote cted from dust, vibrations and elect romagnetic radiation s (away from vide o terminals, P C, anti-shoplifting barriers, ...). T he terminal is exclusively made for indoor use.

Operating conditions

Ambient temperature from 0°C to +40°C

Max relative humidity 85% at +40°C

Max altitude

Storage conditions

Storage temperature -20°C, +55°C

Max relative humidity 85% at +55°C

4_2 Aufstellung des Terminals

Stellen Sie das Terminal au f eine ache Oberäche mit einfach em Zugang zu einer Netzs teckdose und Telefonleitung. Stellen Sie das Terminal nicht in der Nähe von Wärmeq uellen auf un d schüt zen Sie es vor Staub , Vibrationen und elek tromagnetisch en Strahlungen (weit entfernt von Videoterminals, PCs, Diebstahlschranken, etc.)

Betriebsbedingungen

Umgebungstemperatur 0°C bis +40°C

Maximale Luftfeuchtigkeit 85% bei +40°C

Maximale Höhe

Lagerbedingungen

Lagertemperatur -20°C, +55°C

Maximale Luftfeuchtigkeit 85% bis +55°C

2000 m

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4_3 Connections

All connections are on the rear of t he terminal protected by a down side trapdoor.

Telephone (Optional)*

Power Supply

µSD (Optional)*

SIM 1 & 2 (Optional)*

*according to the mode l

Phone : TNV-3. Power Supply : Limited Power Source. Other co nnections : Safety Extra-low Voltage. According to IEC60950-1 and EN60950-1

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Serial Link RS232

Ethernet Link (Optional)* 10/100 BaseT

USB Host USB Host/ Slave

Serial

2 Link RS232 (Optional)*

SAM 1 & 2

SAM 3 (Optional)*

4_4 Installing the Terminal - Cable

 x i n g

Opening down-side trapdoor

Unclip the tra pdoor by pushing on the clip with your  nger as shown on the  gure here b elow. Then lift t he trapdoor rear ward to remove it, as shown by arrows on the  gure

Closing down-side trapdoor

To close the trapdoor, star t by landing trap door on to bottom casing as shown on the  gure , manage 5/6mm dis tance for clip insertion then push and clip it.

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Connecting cables

WARNING

Connecting is to be ma de when the terminal is powered off.

WARNHINWEIS

Die Anschlüsse müssen bei aus geschaltetem Terminal erfolgen.

Perform the following operations:

Plug telepho ne line , equipp ed if necessar y with user countr y speci c conver ter , to the telephone network ( *). Connect the oth er end to the terminal teleph one conn ection . If neces sary, conn ect the telephon e (Telephone is not required for the terminal to opera te)

Optionally plug others cables (Eth ernet, R S232, USB…)

Plug PSU p ower lead into the power so cket .

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Open down sid e trapdo or then un clips the cables hook

Clips the cables-hook part to s ecure cables path then close down side trapdoor

Plug the power supply into the mains.

For instance, pos sible con gur ation for France

(*): TN V-3 circuit: Telecommunicatio n Network Voltage, as per safe ty standa rd EN 60950-1.

4_4_1 Kit Magic Box installation (optional)

WARNING

Connecting is to be ma de when the terminal is powered off.

WARNHINWEIS

Die Anschlüsse müssen bei aus geschaltetem Terminal erfolgen.

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Perform operations as de scribed in “connecting cab les” chapter and connec t cables a s follow:

Cables to plug:

Power lead

Telephone line

Ethernet cable

Serial link RS232 cable

If you nee d extra c ables then cut unde sired over-molde d sectio n at

Install thro ugh-holes in the lead-throug h guides (as in dicated on the gure).

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ADVICE

It is strongly recomm ended to s ecure the “Magic cable” to terminal’s work area in order to reduce stress on terminal and connection.

Using the supplied c able tie to attach to a table leg (or similar)

Using the supplied c able tie an d self-adhesive supp ort

Using a counter-sunk screw (not supplied) to an appropriate surface

The “Magic Cable” sho uld be readily a ccessible for terminal maintenance and helpdesk diagnosis purposes.

NOTE:

The conn ection Magic Box can als o be att ached using a VELCRO™ or other system.

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4_5 Installing SAM (Secure access

module)

CAUTION

Before starting , switch of f the terminal by disconne cting the power su pp ly.

WARNHINWEIS

Bevor Sie be ginnen, das Gerät auszuschalten, indem Sie da s Netz.

Perform the following operations:

Open down sid e trapdoor

Insert t he SAM C ard into the slot marked (1) or (2). Take care to ensure that the SA M Card is inserted in th e correc t manner. The cut corner mus t be positioned as indicated on the  gure.

Close down side trapdoor

Cut corner

We sugges t you to use a pie ce of adhe sive previously pasted o n both side s of the SA M as shown here below for easy removal

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Cut corner

Adhesive

CAUTION

Do not use a ny tools when installing or removing the SA M Card.

WARNHINWEIS

Zum Einsetzen oder Entfernen der SAM Karte keinerlei Werkzeug b enutzen .

4_6 Installing MicroSD Card (optional)

CAUTION

Before starting , switch of f the terminal by disconne cting the power su pp ly.

WARNHINWEIS

Bevor Sie be ginnen, das Gerät auszuschalten, indem Sie da s Netz.

Perform the following operations:

Open down sid e trapdoor

Insert completely the MicroSD C ard into the slot marked (MicroSD) as indicated o n the  gure. MicroSD Card must be back side positio ned as indicated on marking .

To remove the MicroS D Card push on it with touc h panel pencil.

Close down side trapdoor

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4_7 Installing SIM for GPRS (optional)

CAUTION

Before starting , switch of f the terminal by disconne cting the power su pp ly.

WARNHINWEIS

Bevor Sie be ginnen, das Gerät auszuschalten, indem Sie da s Netz.

Open down sid e trapdoor

Cut corner

Insert t he SIM GPR S into the slot marked (SIM1) as indicated on the  gure. Take care to ensure that the SIM is inserte d in the correc t manner. The cut corner must be positioned as indicated on the  gure.

Close down side trapdoor.

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4_8 Installing SAM3 (optional)

CAUTION

Before starting , switch of f the terminal by disconne cting the power su pp ly.

WARNHINWEIS

Bevor Sie be ginnen, das Gerät auszuschalten, indem Sie da s Netz.

Open down sid e trapdoor

Insert t he SAM C ard into the slot marked (3) as indicated on the  gure. Take care to ensure that the SIM is inserte d in the correc t manner. The cut corner must be positioned as indicated on the  gure.

Cut corner

Close down side trapdoor.

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4_9 Installing 2nd SIM for GPRS

(optional)

CAUTION

Before starting , switch of f the terminal by disconne cting the power su pp ly.

WARNHINWEIS

Bevor Sie be ginnen, das Gerät auszuschalten, indem Sie da s Netz.

Open down sid e trapdoor nsert the SIM GPR S into the slot marked (SIM2 ) as indicate d on the  gure. Take care to ensure that the SIM GP RS is inser ted in the corre ct mann er. The insertion positio n SIM corner (engraved on the terminal) must b e locate d as shown on  gure.

Cut corner

Do not for ce at the ins ertion . Once positioned the SIM GPR S is not fully inserted, this is n ormal.

Nicht mit Gewalt einzusetzen. N ach der Positionie rung der GPRS-SIM-Ka rte wird den ganzen Weg, was no rmal ist nicht eingelegt.

Close down side trapdoor

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5_Installing a paper roll

Your terminal is supplied with one p aper roll. When the paper roll is nearing the e nd, a red line will appear on the paper; this indicates that the pape r roll must be replaced.

CAUTION

Use only paper approved by the manufac turer (diame ter 40 mm). Use of unsuitable pap er is likely to damage the printer of your terminal (see paper characteristics at “Maintenance” chapter).

WARNHINWEIS

Nur vom Hersteller zugelassenes Papier benutzen (Durchmesser 4 0 mm). Durch den Einsat z von ungeeignetem Papier kann d er Drucker des Terminals bes chädigt werden (Siehe die Papierspezi kationen in Kapitel «Wartung»).

Open the p aper com partment by lifting t he catch lo cated at the rear of the terminal and dra g the cover to the rear.

CAUTION

Do not forc e the cover ag ainst the cables.

WARNHINWEIS

Die Abdeckungen nicht gegen die Kabel drücken.

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Insert t he paper roll in the compartment following the directions shown on the  gure below.

Pull the pap er up to the to p of the terminal and hold it in this position.

Maintain the paper and close the lid.

Press the top of the lid in the centre as shown by arrow, until it clips into position.

ADVICE

If you are inserting a new p aper roll rem ove the  rs t complete turn (this  rst turn of sensitive surface could be damaged during shipment).

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6_Daily use

6_1 Keypad functions

NAV IG ATION k eys

Ingenico key

CANCEL key (red)

CLEA R key (yellow) / Feed paper (long pr ess)

VALIDATION key (g reen)

Dot key

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6_2 Adjusting the contrast (B&W

display only)

No contra st management fo r the Color display

If you wish to increase or to de crease the contrast of the cha racters displayed on screen, press simulta neously on the (dot key) and

key to decrea se the contrast, or the (dot key ) and key to increase it. Keep pre ssing the keys as long as ne cessary.

6_3 Card insertion

6_3_1 Swiping a card

Insert t he card manually in the driver, magstripe facing th e main body of the terminal.

Swipe the card with constant spee d, not too slowly not too fast, to maximize the reading ef ciency and avoid annoying repetitions.

6_3_2 Inserting a chip card

Chip Cards sh ould be inserted into your terminal as illust rated with the chip facing up and into the card reader.

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6_3_3 Reading Contactless (Optional)

Bring the card  rmly up to the active zone above (at about 1cm) the c ontactless logo located on paper t rapdoor button.

Keep the ca rd close to the contac tless lo go during the transaction

Your contactless terminal provides four contac tless st atus lights located o n display/ lens.

When a contactles s transa ction is started the  rst (left hand) st atus light will be lit steadily; this indicates that the contactles s is in use but a ca rd is not being read.

When a contactles s card is presented to the conta ctless active zon e (*) during a transa ction the second, third and fo urth status lights will be lit in turn. The card read is successful when all fo ur status lights are lit and a con rmation ton e can be heard.

(*): Contactle ss Symbol is a trad emark owned by and used with the permissi on of EMVCo, L LC.

Contactless Active zone

Contactless

Status lights

CAUTION

Do not stick any conductive label o n to contac tless active zone located on pap er trapdoor button. It can decrease seriously contactless ef ciency.

WARNHINWEIS

Keine leitende Etikett Kleben Sie nicht an kontaktlosen aktiven Zo ne auf Papier Falltür-Taste be n det. Es kann ernsthaft kontakt Ef zienz verringern.

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6_3_4 Headphone output (Optional)

The headphone output jack is located under the c ard reade r outlet. This option is not designe d to play music, but to facilitate the use by blind people.

Die Kopfhörerbuchse ist unter der Chipkartenleser entfernt. Diese Option ist nicht für die Musik zu spielen, aber n ur, um die Verwendung von blinden Menschen zu erleichtern.

7_Maintenance / Wartung

CAUTION

Before making any oper ations of maintenance in the terminal, make s ure that the power supply is disconnected .

WARNHINWEIS

Bevor irgen dwelche Op erationen der Wart ung im Terminal, stellen Sie sicher, dass die Stromversorgung getrennt wird.

7_1 Paper roll

Characteristics Precisions

Colour White

Width

Diameter

The ther mal paper can be dete riorated by poor storage conditions, so we recommend you to avoid:

storage in hot wet places (near to air-conditioner, humidity higher than 85%)

exposure to sunlight or ultraviolet fo r long perio ds contac t with organic solvents ( solvent t ype adhesive)

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58 mm

40 mm max.

direct contact with materials containing plasticizers (PVC transparent folders or envelopes)

direct contact with «diazo» pape rs

direct contact with water

Rubbing or pressing the p aper too s trongly

CAUTION

In order to be net from the comple te guarantee of the produc t, use manufacturer approved thermal paper only.

WARNHINWEIS

Um in den vollen Genuss der Garantie zu kom men, dar f nur vom Hersteller zugelass enes wâr meempndliches Papier benutzt werden.

7_2 Cleaning of the terminal

First of all, un plug all the wires f rom the terminal.

Good rules for proper cleaning of the terminal are:

Use a sof t cloth that is very slightly soaked with s oapy water to clean the outsid e of the terminal. Manufa cturer wipes kit is strongly recommend ed (ref: 296118801).

Do not clean t he electrical conn ections.

CAUTION

Do not use in a ny case, solvents , detergents or ab rasive products:

Those m aterials might damage the plas tic or elec trical contacts.

WARNHINWEIS

In jedem Fall, verwenden Sie keine L ösung smittel, Reinigungsmittel od er Scheuermittel: Diese Materialien können Kunststoff-oder elektrische Kontakte besch ädigen.

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Avoid exposing th e terminal to th e direct rays of the sun . Do not put anything into the slot of the smart ca rd reader

7_3 Transport and storage

Use the original packaging for any unit o r stored . Disconne ct all cable s from the terminal during t he

transport.

7_4 Troubleshooting

The terminal does not t urn on or does not connect to the telephone line

Check th e power supply and telephone line cables

Check for electrical power network

The terminal fails to establish a telephone connec tion

Check that the tone of the phon e line is free

Check th e conguration of the phone line an d number to call

Get supp ort fro m technical

Cards are not read

The ticket is not printed

Check that the magn etic card is passed co rrectly (with magstripe facing th e main body of the terminal )

Swipe again the c ard with with constant sp eed, n ot too slow not too fast.

Verify that t he magne tic strip is not damaged, grooved o r cracked

Make sure you have inserted corre ctly the smart ca rd into the smar t card reader and removed the card only after the transac tion

Check th e presen ce and proper positioning of the pa per roll. Possibly adjust the p aper roll following instructions present in t his manual

Check th e type of paper us ed (ther mal paper must be us ed)

Verify thermal paper sensitive side.

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7_5 Environment (WEEE, Batteries

and Packaging)

This produ ct is labele d in accordance with European Directives 2002/9 6/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 20 06/66/EC concerning Batteries and Accumulator s. Those provisions are requiring pro ducers a nd manuf acturers to become liable for take-b ack, treatment and recycling upon end of life of equipment and batteries.

The ass ociated symbol mea ns that WEE E and waste batteries must no t be thrown away b ut collec ted separately and rec ycled.

Ingenico ensures that efcient collection and recycling scheme s are set-up for WE EE and bat teries according to th e local reg ulation of you r countr y. Please contact your retailers for m ore detaile d informatio n about th e compliance solution in pla ce for disposing of your old produc t and use d batte ries.

Packaging waste mus t also be colle cted separately to assure a proper disposal and recycling.

Please note that prop er recycling of the elec trical and electronic equipment a nd waste batteries will ensure safe ty of huma n health and environment

8_Markings

The CE mar king indicate s terminal complies with harmonized standards and requirements of European Directives on:

Radio and Teleco mmunicatio ns Terminal Equipment ( R&TT E)

RoHS (Restriction of Hazardous Substances)

Dieses Produkt , mit der CE-Kennzeichnun g , entspricht:

der europäischen Richtlinie über Funkanlagen und Telekommunikationsendeinrichtungen (R&TTE).

der europäischen Richtlinie über die Beschränkung der Verwendung bestimmter gefährlicher Stoffe (RoHS).

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This marking in dicates that the product op erates with an alternating current (AC) source (m ains). It is complete d by afferent values (voltage, frequenc y and max cur rent).

This marking in dicates that your terminal is suitable for direct cur rent (DC ) only. It is completed by afferent values (voltage, and max current).

This marking in dicates power supply m eets the energy ef ciency level VI requirements.

Marking for Class II produ ct. Such product doe s not require a safety connection to electrical eart h.

For Indoor use only.

Output plug is Positive (+) an d the barrel (ring) of the outp ut plug is Neg ative (-)

This marking in dicates power supply m eets limited power source safety requirements.

This marking is a ppose d on to conn ector for telephone line connection.

This marking is a ppose d on to conn ector for power supply ou tput cable connection.

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8_1 FCC/IC Compliance

Model Name

Model : DESK/5000 Eth/Mod

Model : DESK/5000 CL/Eth/Mod

Product : DESK/5000 CL/Eth/Mod/Wi/BT

Product : DESK/3200 CL/Eth/Mod

Product : DESK/3500 CL/Eth/Mod

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limit s are designed to provid e reasonable protection against harmful interference in a residential installation. This equipment generate s, uses a nd can radiate radio frequency energy and, if not installed and used in accordance with the inst ructio n, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular ins tallation. If this equipment does ca use harmful interference to radio or television reception which can be determin ed by turnin g the equipm ent off and on, the user is encoura ged to tr y to corre ct interference by one or more of the following measures :

Reorient or relocate t he receiving a ntenna. Increase the separation bet ween the equipment and

receiver. Connect the equipment into an o utlet on circuit different

from that to which the receiver is connected. Consult th e dealer or an experienced radio/ TV technician

for help.

FCC ID IC NUMBER

FCC ID : XKB-D5000M00

FCC ID : XKB-D5000M01

FCC ID : XKB-D5000 CLWIBT

FCC ID : XKB-D3200CL

FCC ID : XKB-D3500CL

IC : 2586D-D5000 M00

IC : 2586D-D5000 M01

IC : 2586D-D5000 CLWIBT

IC : 2586D-D3200 CL

IC : 2586D-D3500 CL

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This device complies with Par t 15 of the FCC Rules and Industry Canada licen se-exempt RSS standard(s). Oper ation is subje ct to the following two co nditions:

(1) This device may not cause ha rmful inter ference , and (2) This device must accept any interference received,

including interference that may cause undesired operation.

Le présent appareil est confor me aux CNR d ’Indust rie Canada applicables aux appareils radio exempt s de licence. L’exploitation est auto risée aux deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appa reil doit accepter tout brouillage

radioélectrique s ubi, même si le b rouillage est susceptible d’en compromettre le fonctionnement.

Under Industry C anada reg ulations, this radio tran smitter may only operate using an antenna of a typ e and maximum (or less er) gain approve d for the tr ansmitter by Indust ry Canada. To reduce potential radio interference to other users, the antenna type and its gain sho uld be so chosen that t he equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Conform ément à la réglementatio n d’Indus trie Cana da, le prés ent émette ur radio peut fonctionner ave c une antenn e d’un type et d’un gain maximal (ou inférieur ) approuvé pour l’émetteur par Industrie Canada. Dans le but d e réduire les risques de b rouillage radioélectrique à l ’intention de s autres utilisateurs, il faut choisir le type d’antenne et son gain de s orte que la puissan ce isotrope rayonné e équivalente (p.i.r.e.) ne d épasse pas l’intensité nécessaire à l’établissement d’un e communic ation satis faisante.

This device complies with FCC an d ISED radiation exposure limits set for th for gen eral population (unco ntrolled exposure) in accordan ce with FCC rule part §2.1093, KDB4 47498 D01 and RSS-102 Issue 5 for portable use co nditions. This device has been tes ted acco rding to the RF exposu re guidelines for typical hand-held o peration in direct contact (0 cm distance) to the user’s hands an d must not b e collocated or operating in conjunction with any other antenna or transmit ter. Cases with metal par ts may cha nge the RF performance of the device, inclu ding its compliance with RF exposure g uidelines, in a manner that has not be en teste d or certied. Use of this device with an accessory in order to be worn and operate d on user ’s body is strictly prohibited and will invalidate the certications o btained fo r FCC and ISE D.

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The SA R limit adopte d by USA and Canada is 4.0 W/k g average d over 10 gram of tiss ue. The highest S AR value reporte d to FCC and ISED fo r this device com plies with this limit.

Cet appar eil dans un mode portable de fonc tionnement est conforme aux limites d’exposition R F générale s des personnes dénies par FCC et ISED suivant les règles FCC par t §2.1093 et KDB447498 D01 et RSS-102 Issue 5. Cet appar eil a été testé selon les direc tives d’exposition R F pour une utilisation tenue en main t ypique en contact direct (0cm de distance) a ux mains de l’utilisateur et ne doit pas être co-localisé ou utilisé en conjonction avec d’autres émet teurs. L’utilisation de cet appareil ave c un acces soire dans le b ut d’être porté et utilisé sur le corps de l’utilisa teur est s trictem ent prohibé et invalidera les certications FCC et ISED obtenues. La limite DAS a doptée par les US A et le Canada est de 4,0 W/ kg en moyenne sur 10 grammes de tissu. La valeur DAS la plus élevée signalée à la FCC et l’IS ED pour ce type d’ap pareil est conforme à cette limite.

No changes shall be made to the equipm ent withou t the permission of Ingenico as this may void the user’s authority to operate t he equipment.

Tout changement apporté à ce terminal non expressément approuvé par Ingenico est susceptible d’annuler le droit de l’utilisateur à s e servir d e cet équipement.

This produ ct meets the applicable Innovation, Science and Economic D evelopment Canada technical specications. The Ringer Equivalence Numb er (REN) indicate s the maximum number of d evices allowed to be conne cted to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exce ed ve. REN for this device is 0.1.

Le présent appareil est confor me aux spécicatio ns techniques applicables d’Innovation, Sciences et Dévelop pement économique Canada. L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui p euvent êt re raccord és à une inter face téléphonique . La terminais on d’une interface peut co nsister en un e combinaiso n quelconque de dispositifs , à la seule condition que la s omme des IES de tous les dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.

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The device for operation in the ban d 5150–5250 MHz is only for indoor us e to reduce the potential for harmf ul interference to cochannel mo bile satellite systems. In addition, high -power ra dars are allocate d as primar y users ( i.e. priority user s) of the bands 5250–5350 MHz and 5650 –5850 MHz an d that these radar s could caus e interference and/or damage to L E-LA N devices .

Les dispositifs fonc tionnant dans la bande d e 5 150 à 5 250 MHz sont rés ervés uniquement p our une utilisation à l’intérieur an de réduire les risques de brouillage préju diciable aux systèmes de satellite s mobiles utilisa nt les même s canaux . D’autre part, les utilisateurs de radars d e haute puissance sont désignés utilisateurs principaux (c.-à-d. , qu’ils ont la prio rité) des bandes d e 5250 à 5350 MHz et de 5 650 à 5850 MHz et, d’autre part, que ces radars pourraient causer du brouillage et/ou de s dommage s aux dispositifs de RL-EL.

Part 68 of F CC Rules

Model Name

Model : DESK/5000 Eth/Mod

Model : DESK/5000 CL/Eth/Mod

Product : DESK/5000 CL/Eth/Mod/ Wi/BT

Product : DESK/3200 CL/Eth/Mod

Product : DESK/3500 CL/Eth/Mod

US MODEM

US : IEOMM01BD5000M00

US : IEOMM01BD5000M01

US : IEOMM01BD3200CL

US : IEOMM01BD3500CL

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This equipment complies wit h Part 68 of the FCC rules and the requirements adopted by the AC TA. On th e botto m of this equipm ent is a label that co ntains, among other information , a product identier in the format US : AA AEQ##TX XX X. If requeste d, this numb er must be provided to t he telepho ne company.

This equipment uses th e following USOC jacks : ( RJ11C).

A plug and jack used to connect this equipment to the premise s wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the AC TA. A compliant telephon e cord and modular plug is provided with this p roduc t. It is desig ned to be conne cted to a c ompatible m odular jack t hat is also compliant. Se e installatio n instru ctions for details.

The REN is used to determine the nu mber of devices that may b e connec ted to a telephone line. E xcessive R ENs on a telephone line may result in the d evices not rin ging in respo nse to an incoming call. In most but not all areas, the sum of RENs should not exce ed ve (5.0). To be certain of the number of devices that may be connecte d to a line, as determine d by the total R ENs, contact th e local telephone company. If this equipment cause s harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of servic e may be required. If adv ance notice is not prac tical, the telephone company will notify the customer as soon as p ossible.

Also, you will be a dvised of yo ur right to le a co mplaint with the FCC if you believe it is ne cessary.

The teleph one company may make changes in its f acilities, equipment, operatio ns, or pro cedure s that could affec t the operation of this equipment . If this happ ens, the telephone company will provide advance n otice in order for you to make the necessary m odications to maintain uninte rrupte d service.

If trouble is experienced with this equipment, please contact INGE NICO, or your loc al INGENICO distributor or service center in the U.S.A . for repair and/or warrant information.

If your hom e has specially wired alarm equipment connecte d to the telephone line, ensure t he installatio n of this equipm ent does n ot disable your alarm equipment. If you have questio ns about what will disable alarm equipment, consult your telephone company or a qualied installer.

U.S.A service center: Ingenico North America 3025 Windward Plaza, suite 6 00 Alpharet ta, GA 3000 5

USA

Tel: +1(678) 456 1200 Fax: +1 (678) 456 1201 Email: info.us@ingenico.com

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“This Document is C opyright © 2017 by INGENICO Grou p. INGENICO retains full copyright ownership, rights and prote ction in all material contained in this document. The recipient can receive this do cument on the condition that he will keep the document condential and will not use its contents in any form or by any m eans, except as agreed beforehand, witho ut the prio r written p ermission of INGENICO. Moreover, nobody is auth orized to place this docum ent at the disp osal of any third par ty without the prior written permission of INGENICO. If such permission is granted, it will be subject to th e condition t hat the recipient ensures that any other r ecipient of this document , or information containe d therein, is held responsible to INGENICO for the condentiality of that information .

Care has been taken to ensure that t he content of this docum ent is as accurate as possible. INGENICO however declines any resp onsibility for inaccurate, incomplete or ou tdated info rmation. The contents of this document may chang e from time to tim e without prior notice, and do not create, specif y, modify or replace any new or prior contract ual obligations agreed upon in writing b etween IN GENICO and the user.

INGENICO is not responsible for any use of this device, which would be non-consistent with the pres ent document.

All tradem arks used in this docu ment remain the property of their rightful owners.”

Your contact

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Desk Series 900024281 R11 000 07/0217

Ingenico DESK-5000, DESK-3500, DESK-3200 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual