Ingenico DESK-5000, DESK-3500, DESK-3200 User Manual

Desk Series

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Contents

1_Introduction

2_Unpacking

3_Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety

3_1_2 Sicherheit

3_2 Telephone emergency, hanging up

3_3 Security of your terminal (tampering attempt detection)

3_4 Desk series : Fixed Installation

3_5 Characteristics

3_5_1 Main Characteristics

3_5_2 Haupteigenschaften

4_Installation

4_1 Positioning the terminal

4_2 Aufstellung des Terminals

4_3 Connections

4_4 Installing the Terminal Cable xing

4_4_1 Kit Magic Box installation (optional)

4_5 Installing SAM (Secure access module)

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4_6 Installing MicroSD Card (optional)

4_7 Installing SIM for GPRS (optional)

4_8 Installing SAM3 (optional)

4_9 Installing 2nd SIM for GPRS (optional)

5_Installing a paper roll

6_Daily use

6_1 Keypad functions

6_2 Adjusting the contrast (B&W display only)

6_3 Card insertion

6_3_1 Swiping a card

6_3_2 Inserting a chip card

6_3_3 Reading Contacless (Optional)

6_3_4 Headphone output (Optional)

7_Maintenance / Wartung

7_1 Paper roll

7_2 Cleaning of the terminal

7_3 Transport and storage

7_4 Troubleshooting

7_5 Troubleshooting

8_Markings

8_1 FCC/IC Compliance

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1_Introduction

Thank you for choosing an Ingenico payment terminal.

We recommend you to rea d carefully this user guide : It gives you the nece ssar y informatio n about s afety precautions, unpacking, installation , and maintenance of your terminal.

WARRANTY / SECURITY

To benet from t he guarantee-related product, a nd to respect the se curity, we ask yo u to use only the power supply deliver ed in box with the produc t, entr usting maintenance operatio ns only to an au thorized p erson . Failure to comply with t hese ins tructions will void the manufacturer’s responsibility.

GARANTIE / SICHERHEIT

Um bestmöglich von dem garantierten Produkt zu protieren und die Sicherheitsbe dingunge n zu gewährleis ten, bitten wir Sie ausschließlich das der Verpackung b eiliegende Netzteil zu benut zen und ausschließlich bef ugte Persone n mit der Wartung zu beauftragen. Bei Nichtbeachtung die ser Anweisu ng erlischt die Haftbarkeit des Herstellers.

This symb ol indicates an important Warning .

Dieses Symb ol weist auf ein e wichtige Warnung.

This symb ol indicates a piece of advic e.

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2_Unpacking

According to t he model, the following item s are include d in the packaging box (including optional accessories):

The terminal equippe d with its pap er roll The power s upply with it s cable connectio n (according to the

national needs). The cable connec tion for the telephon e or Ethern et network This installation guide

User guide

Cable connection for the telephone or Ethernet network

Wall mounted power supply unit

Terminal

CAUTION

The power s upply unit provided with yo ur equipment is specially designed for it. Do not use any other power supply.

WARNHINWEIS

Bitte verwenden Sie au sschließlich das mitgeliefer te Netzteil, kein anderes Netzteil.

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Desktop power su pply unit require d if terminal is  tted with the following options:

Radio mod el (all) Contactless model

ADVICE Keep the packaging. It must be re-used whenever

the terminal is shipped.

3_Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety

Power on/Power down – Emergency stop

To power on or power d own the terminal connect or disconnect t he power supply from the electric o utlet.

Lithium battery cell

The terminal is tted with a lithium battery cell which is not accessible to the user. Only a qualied technician is authorized to open the unit and change this component.

Electrical power supply network

The electrical outlet must meet the following criteria:

Must be ins talled near the equipm ent and easily a ccessible;

Must meet standards and reg ulations in the c ountry of use; For typ e A plug, th e protec tion of the installation must be set

to 20 A. Except for N orway do not connect on an IT electric al networ k.

Telephone network

The phone network must comply with sta ndards and regulation s in the countr y of use

Explosion areas

Certain re gulations restric t the use of radio equipment in chemical plants, fuel depot s and any site wh ere blasting is c arried ou t. You are urged to co mply with the se regulations. Th e terminal shall be protec ted by a specially t ted and certie d cover enabling use in proximity to a fuel pump.

Electronic health appliances

According to t he model your terminal could be a radio transmit ter which may interfere with health appliances, such as hea ring aids, pacemaker, hospital e quipment , etc. Your do ctor or the equipment manufa cturer will be able to provide you with appropriate advice.

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Bottom side compartment trapdoor

Locate d under th e terminal, it must be in place during norm al operation of the terminal. Le réseau téléphoniq ue doit être conforme a ux normes et réglementations en vig ueur dans le pays d’utilisation.

3_1_2 Sicherheit

Power ein/Power aus – Nothalt

Zum Ein-oder Ausschalten der Klemme ste cken oder ziehen Sie das Netzkab el aus der Ste ckdose.

Lithium-Batterie

Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den Benutzer unzugänglich ist. Nur ein qualizierter Techniker sollte die Box zu öffnen, um die Komponente zu ersetzen.

Anschluss an das Stromnetz

Die Steckdose muss die folgenden Kriterien erfüllen:

In der Nähe de s Geräts benden u nd leicht zugänglich Erfüllt die Normen und Vorschrif ten im Einsa tzland Typ-A Stecker müssen mit 20A abgesichert sein. Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz anschließen.

Telefonnetz

Einen Telefonste cker gemäß d en Normen und Vorschriften d es Benutzerlandes bereitstellen.

Explosionsgefährdung

Einige Vorschriften beschränken den Einsatz von Funkgeräten in Chemieanlagen, Kraftstofagern und anderen Standorten mit Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten. Das Terminal muss durch eine Abdeckun g geschützt werden, die für den Einsat z in der Nähe einer Kraft stoffpumpe speziell entwickelt und zertiziert ist.

Elektronik Gesundheit

Je nach Modell, könnte Ihr G erät ein Funk sender s ein, der me dizinische Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung, usw. stören kann. Ihr Ar zt oder d er Hersteller ist in der Lage, Sie entsprechend zu beraten.

Die untere Gehäuseabdeckung

Sie bendet sich unter dem Terminal und muss b ei normalem Terminalbetrieb angebracht sein.

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3_2 Telephone emergency, hanging up

You have an urgent call to make, when terminal hangs on the line. Perform as follow in order to get a dial tone …

Place the handset in the h ang up position and:

Press the r ed key (=can cel) Or disconn ect the p ower supp ly from the mains Or disconnect the terminal telephone connector from the telephone line socket, and place the telephone connector into the telephone line socket.

You will get a dial tone within 6 se conds.

3_3 Security of your terminal (tampe-

ring attempt detection)

Your device fulls c urrent applicable PCI P TS se curity requirements. Upon rec eipt of your terminal you should check fo r signs of tampering of the equipment. It is strongly advised that these ch ecks are performed reg ularly after receipt. You should che ck, for e xample: that the keypad is rmly in place; that there is no evidence of unusual wires that have be en conne cted to any port s on your ter minal or associated equipment , the chip card reader, or any other part of your terminal. Such che cks would p rovide warning of any unaut horized mo dication s to your terminal, and other suspicious b ehavior of individuals that have acces s to your terminal. Your terminal detect s any “tampered state”. In this state the terminal will repeatedly a sh the mes sage” Alert Irruption!” and fur ther use of the terminal will not be possible. If you obser ve the “Alert Ir ruption!” message, you sho uld contact the terminal helpdesk immediately. You are stron gly advise d to ensure that privilege d access to your terminal is only granted to s taff that have been independently veried as being trustwor thy. The terminal must never be put in or left at a location where it c ould be stolen or replaced by another device.

Your device is also available with PCI P TS compliant pin-shield:

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CAUTION

Positioning of the terminal o n check stand mus t be in such a way to make cardholder PIN (Personal Identication Number) s pying infeasible. Installing device on an adjustable stand must be in such a way that cons umers ca n swivel the terminal sideway s and/or tilt it forwards/ backwards to a position that makes visual obser vation of th e PIN-entry proces s difcult . Positioning of in-sto re security cameras such that the PIN-entry keypad is not visible. NE VER ask the customer to divulge their PIN Code. C ustomers should b e advised to ensure that they are not being overlooked when entering their PIN Code.

3_4 Desk series : Fixed Installation

If the device is to b e used in a sit uation where it is not pos sible for the cardhold er to pick up and s hield their PIN ent ry themselves, the device may be used witho ut PIN shield, b ut it must b e installed in the following manner: a) The device must be angled at 45 or more, so that oversight of th e PIN entry from the rear of the device is not possible. b) The device m ust either b e tted in a swivel stan d – so that the customer can position the device in the best angle to prevent oversight – or the device m ust be xed in the bes t possible p osition to prevent oversight if such a generic p osition exis ts in the sp ecic enviro nment to which the device is installed . c) The device environment mu st be accompanied with conspicuous notices an d educational material which informs the custom er to shield their PIN during PIN entry. d) The device mus t be deployed so that oversight fro m other customers, either in different payment lan es, or in oth er areas of the shopping environment, is prevented. This may be achieved through the placement of the lane s and device , s o that the customer is automatically positioned bet ween the device keypad a nd other customers. Alte rnatively, it may be a chieved by the environment in which the device is installed, so that the checkou t itself shields the PIN entry process. e) The terminal is exclusively made for indoor use If the ab ove

conditions are not fullle d, the device with PIN shield must be use d.

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3_5 Characteristics / Haupteigenschaften

3_5_1 Main Characteristics

Terminal

Weight (w/o paper roll) about 310 g to 340 g full option

Size 187 x 82 x 68 mm (l x w x h)

Power supply unit (wall mounte d)

Weight approx 115 g

Size approx 77 x 25 x 8 9 mm (L x w x h)

Class Class II equipment

Input voltage AC 230V 50 -60Hz

Output voltage DC 8V 2A

3A Desktop power supply unit

Weight approx 191 g (without mains cable)

Size approx 118 x 48 x 31 mm (L x w x h)

Class Class II equipment

Input voltage AC 100-240V 50- 60Hz

Output voltage DC 8V 3A

The power s upply unit is especially designed by th e manufa cturer for its terminal wit h contac tless fu nction , do not use a nother one.

4A Desk top power supply unit

Weight approx 230 g (without mains cable)

Size approx 115 x 52 x 32 mm (L x w x h)

Class Class II equipment

Input voltage AC 100-240V 50- 60Hz

Output voltage DC 8V 4A

The power s upply unit is especially designed by th e manufa cturer for its terminal wit h radio transceivers , do not use another one.

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Accordance terminal / type of power supply

Label on terminal Type power supply

8V 2A Plug power supply (wall mounted) (O utput 2 A)

8V 3A

8V 4A

Recommended for terminals without any Radio transceivers ( ie : Etherne t/Mo dem).

Desktop power supply (Out put 3A ) Recommended for terminals with Co ntactless

Desktop power supply (Out put 4A ) Recommended for terminals with Ra dio transceivers (2G, 3G, Wi, Bluetooth)

Cable length

Label on terminal Type power supply (wall mounted)

Power block cable approx 1,8 m

Telephone cable

approx 3 m

3_5_2 Haupteigenschaften

Terminal

Gewicht 310 g bis 340 g bei allen Optionen

Größe 187 x 82 x 68 mm (L x B x H)

Netzteil (an der Wand angebra cht)

Gewicht ungefähr 115 g (ohne Netzkabel)

Größe ungefähr 75 x 25 x 89 mm (L x B x H)

Klasse Ausrüstung Klasse II

Eingangsspannung AC 230V 50 -60Hz

Ausgangsspannung DC 8 V 2A

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3A Büronetzadapter

Gewicht ungefähr 191 g (ohne Netzkabel)

Größe ungefähr 118 x 48 x 31 mm ( L x B x H)

Klasse Ausrüstung Klasse II

Eingangsspannung AC 100-240V 50- 60Hz

Ausgangsspannung DC 8 V 3A

Der Netz teil wurde sp eziell vom Hers teller für seine Terminals entworfen und muss mit diesen benutzt werden.

4A Büronetzadapter

Gewicht ungefähr 230 g (ohne Netzkabel)

Größe ungefähr 115 x 52 x 32 mm (L x B x H )

Klasse Ausrüstung Klasse II

Eingangsspannung AC 100-240V 50- 60Hz

Ausgangsspannung DC 8 V 4A

Der Netz teil wurde sp eziell vom Hers teller für seine Terminals entworfen und muss mit diesen benutzt werden.

Dazugehöriges Terminal / Netzteiltyp

Label terminal Netzteiltyp

Plug Netza dapter (B efestig ung an der Wan d)

8V 2A

(OUTPUT 8V 2 A) ode r Büronet zadapter (OUTP UT 8V 4A)

8V 3A

8V 4A

Büronet zadapter (OUTP UT 8V 3A )

Büronet zadapter (OUTP UT 8V 4A)

Kabellänge

Netzteilkabel ungefähr 1,8 m

Telefonkabel

ungefähr 3 m

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