INGENICO D3500CLWI User Guide

Desk Series

User Guide

www.ingenic o.com

28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au c apital de 47 656 332 / 317 218 758 RCS Na nterre

Desk Series

Contents

6

8

13

14

15

1_Introduction

2_

Unpacking

3_

Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety 3_1_2 Sicherheit

3_2 Telephone emergency, hanging up

3_3

Security of your terminal

(tampering attempt detection)

3_4 Desk series : Fixed Installation 3_5 Characteristics

3_5_1 Main Characteristics

3_5_2

Haupteigenschaften

4_

Installation

4_1

Positioning the terminal

4_2

Aufstellung des Terminals

4_3

Connections

4_4

Installing the Terminal -

Cable fixing

4_4_1 K it Magic Box installation (optional)

4_5

Installing SAM

(Secure access module)

4

5

6

6 7

8 9

10

10 11

13

17

20

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4_6

24

28

28 28 28 30

Installing MicroSD Card (optional)

4_7

Installing SIM for GPRS (optional)

4_8

Installing SAM3 (optional)

4_9

Installing 2nd SIM for GPRS

(optional)

5_

Installing a paper roll

6_

Daily use

6_1 Keypad functions 6_2 Adjusting the contrast

(B&W display only)

6_3 Card insertion

6_3_1 Swiping a card 6_3_2 Inserting a chip card

6_3_3

Reading Contacless (Optional)

6_3_4

Headphone output (Optional)

7_

Maintenance / Wartung

7_1 Paper roll 7_2 Cleaning of the terminal 7_3 Transport and storage 7_4 Troubleshooting 7_5 Troubleshooting

8_Markings

8_1

FCC/IC Compliance

21 22

23

25

27

30

30 31

32 32

33

35

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1_

Introduction

Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: It gives you

the necessary information about safety precautions, unpacking, installation, and maint ena nc e of yo ur ter min al.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person. Failure to comply with these instructions will void the manufacturer’s responsibility.

GARANTIE / SICHERHEIT

Um bestmöglich von dem garantierten Produkt zu profitieren und die Sicherheitsbedingungen zu gewährleisten, bitten wir Sie ausschließlich das der Verpackung beiliegende Netzteil zu benutzen und ausschließlich befugte Personen mit der Wartung zu beauftragen. Bei Nichtbeachtung dieser Anweisung erlischt die Haftbarkeit des Herstellers.

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This symbol indicates an important Warning.

Dieses Symbol weist auf eine wichtige Warnung.

This symbol indicates a piece of advice.

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2_Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

The terminal equipped with its paper roll The power supply with its cable connection (according to the

national needs). The cable connection for the telephone or Ethernet network This installation guide

User guide

Cable connection for the telephone or E thernet net wor k

Wall mounted power

supply unit

Terminal

CAUTION

The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.

WARNHINWEIS

Bitte verwenden Sie ausschließlich das mitgelieferte Netzteil, kein anderes Netzteil.

Desktop power supply unit required if terminal is fitted with the following options:

Radio model (all) Contactless model

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ADVICE Keep the packaging.

the terminal

is

shipped.

It

must be re-used whenever

3_Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety

Power o n/Power d own – Emergency stop

To power on or power down the terminal connect or disconnect the power supply from the electric outlet.

Lithium battery cell

The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.

Electrical power supply network

The electrical outlet must meet the following criteria :

Must be installed near the equipment and easily accessible; Must meet standards and regulations in the country of use; For type A plug, the protection of the installation must be set

to 20 A. Except for Norway do not connect on an

Telephone network

The phone network must comply with standards and regulations in the country o f use

Explosion areas

Certain regulations restrict the use of radio equipment i plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Electronic health appliances

According to the model your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will

be able to provide you with appropriate advice.

IT

electric al network.

n chemical

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Bottom side compartment trapdoor

Located under the terminal, it must be in place during normal operation of the terminal. Le réseau télép h oni que doit être conforme aux nor mes et réglementations en v

igueur dans le pays d’utilisation.

3_1_2 Sicherheit

Power ein/Power aus – Nothalt

Zum Ein-oder Ausschalten der Klemme stecken oder ziehen Sie das Netzkabel aus der Steckdose.

Lithi um-Batterie

Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den Benutzer unzugänglich ist. Nur ein qualifizierter Techniker sollte die Box zu öffnen, um die Komponente zu ersetzen.

Anschluss an das Stromnetz

Die Steckdose muss die folgenden Kriterien erfüllen:

In der Nähe des Geräts befinden und leicht zugänglich Erfüllt die Normen und Vorschriften im Einsatzland Typ-A Stecker müssen mit 20A abgesichert sein.

Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz anschließen.

Telefonnetz

Einen Telefonstecker gemäß den Normen und Vorschriften des Benutzerlandes bereitstellen.

Explosionsgefährdung

Einige Vorschriften beschränken den Einsatz von Funkgeräten in Chemieanlagen, Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten. Das Terminal muss durch eine Abdeckung geschützt werden, die für den Einsatz in der Nähe einer Kraftstoffpumpe speziell entwickelt und zertifiziert ist.

Elektronik Gesundheit

Je nach Modell, könnte Ihr Gerät ein Funksender sein, der medizinische Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung, usw. stören kann. Ihr Arzt oder der Hersteller ist in der Lage, Sie entsprechend zu beraten.

Die untere Gehäuseabdeckung

Sie befindet sich unter de m Termin al und mu ss bei nor mal e m Terminalbetrieb an g e br ac ht sein.

Kraftsto

fflager

n und anderen Standorten

mi

t

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3_2 Telephone emergency, hanging up

You have an urgent call to make, when terminal hangs on the line. Perform as follow in order to get a dial tone…

Place the handset in the hang up position and:

Or disconnect the power supply from the mains Or disconnect the termin al telephone connector from the

You

Press the red key (=can cel)

telephone line socket, and place the telephone connector into the telephone line socket.

will

get a dial tone within 6 seconds.

3_3

Security of your termi nal (tampe-

ring attempt detection)

Your device Upon receipt of your terminal you should check for signs of tampering of the equipment. It performed regularly after receipt. You should check, for example: that the keypad that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorized modifications to your terminal, and other sus pici o us beha vior of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal Irruption!” and further use of the terminal observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

Your device is also available with PCI PTS compliant pin-shield:

fulfils

current applicable PCI PTS security requirements.

is

strongly advised that these checks are

is firmly

in place; that there

will

repeatedly flash the message” Alert

is

no evidence of unusual wires

will

not be possible.

If

you

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CAUTION

Positioning of the terminal on check stand must be in such a

way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers terminal sideways and/or tilt it forwards/ backwards to position that makes visu al observation of the PIN-entry process difficult. Positi oning of in-store secu rity came ras such that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN advised to ensure that they are not being overlooked when entering their PIN

Code.

can

Customers should be

3_4 Desk series : Fixed Inst a lla tion

If the device is to cardholder to pick up and shield their PIN entry themselves, the device may be used without PIN shield, but it must be installed in the following manner:

a) The device must be angled at 45 or more, so that oversight of the PIN

entry from the rear of the device is not possible.

b) The devi ce must either b e fitted in a swiv el stand – so that the

customer can position the device in the best angle to prevent oversight – or the device must be fixed in the best possible position to prevent oversight if such a generic position exists in the specific environment to which the device is installed.

c) The device environment must be accompanied with conspicuous

notices and educational material which informs the customer to shield their PIN during PIN entry.

d) The device must be deployed so that oversight from other

customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device , so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.

e) The terminal is exclusively made for indoor use If the above

conditions are not fulfilled, the device with PIN shield must be used.

be

used in a situation where it is not possible for the

swivel the

a

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3_5 Characteristics / Haupteigenschaften

Weight (w/o paper roll)

Size 187 x 82 x 68 mm (l x w x h)

Weight

approx 115 g

Size approx 77 x 25 x 89 mm (L x w x h)

Class

Class II equipment

Input voltage

AC 230V 50-60Hz

Output voltage

DC 8V 2A

Weight

Size approx 118 x 48 x 31 mm (L x w x h)

Class

Input voltage

AC 100-240V 50-60Hz

Output voltage

DC 8V 3A

Weight

approx 230 g (without mains cable)

Size approx 115 x 52 x 32 mm (L x w x h)

Class

Class II equipment

Input voltage

Output voltage

DC 8V 4A

3_5_1 Main Characteristics

Terminal

Power supply unit (wall mounted)

3A Desktop power supply unit

approx 191 g (without mains cable)

about 310 g to 340 g full option

The power supply unit is especially designed by the manufacturer for its terminal with contactless function, do not use another one.

4A Desktop power supply unit

The power supply unit is especially designed by the manufacturer for its terminal with radio transceivers, do not use another one.

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Class II equipment

AC 115-230V 50-60Hz

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Accordance terminal / type of power supply

Label on terminal

8V 2A

Plug power supply (wall mounted) (Output 2A) Desktop power supply (Ou t pu t 3A)

Desktop po wer supply (Output 4A)

Label on terminal

Power block cable

Telephone cable

approx 3 m

Gewicht

Optionen

Größe

187 x 82 x 68 mm (L x B x

H)

Gewicht

ungefähr 115 g (ohne Netzkabel)

Größe

ungefähr 75 x 25 x 89 mm (L x B x H)

Klasse

Eingangsspannung

AC 230V 50-60Hz

Ausgangsspannung

DC 8V 2A

Type power supply

Recommended for terminals without any Radio transceivers (ie : Ethernet/Modem).

8V 3A

8V 4A

Recommended for terminals with Contactless

Recommended for terminals with Radio transceivers (2G, 3G, Wifi, Bluetooth)

Cable length

Type power supply (wall mounted)

approx 1,8 m

Terminal

Netzteil (an der Wand angebracht)

3_5_2 Haupteigenschaften

310 g bis 340 g bei allen

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Ausrüstung Klasse II

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3A Büronetzadapter

Gewicht

ungefähr 191 g (ohne Netzkabel)

Größe

ungefähr 118 x 48 x 31 mm (L x B x H)

Klasse Ausrüstung Klasse II

Eingangsspannung

AC 100-240V 50-60Hz

Ausgangsspannung

DC 8V 3A

Gewicht

ungefähr 230 g (ohne Netzkabel)

Größe

ungefähr 111 x 52 x 32 mm (L x B x H)

Klasse Ausrüstung Klasse II

Eingangsspannung

AC 115-230V 50-60Hz

Ausgangsspannung

DC 8V 4A

Label terminal

Netzteiltyp

Plug Netzadapter (Befestigung an der Wand)

Netzteilkabel Telefonkabel

ungefähr 1,8 m ungefähr 3 m

Der Netzteil wu rd e spe ziel l v o m H e rs tel ler für seine Termin al s entworfen und muss mit diesen benutzt werden.

4A Büronetzadapter

Der Netzteil wu rd e spe ziel l v o m H e rs tel ler für seine Termin al s entworfen und muss mit diesen benutzt werden.

Dazugehöriges Terminal / Netztei ltyp

8V 2A

8V 3A

8V 4A

Kabellänge

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(OUTPUT 8V 2A) oder Büronet za d a p t er (OUTPUT 8V 4A)

Büronet za d a p t er (OUTPUT 8V 3A)

Büronet za d a p t er (OUTPUT 8V 4A)

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4_

Ambient temperatur

Max relative humidity

85% at +40°C

Max altitude

2000 m

Storage temperature

-20°C, +55°C

Max relative humidity

85% at +55°C

Umgebungstemperatur

Maximale Luftfeuchtigkeit

Maximale Höhe

2000 m

Lagertemperatur

-20°C, +55°C

Maximale Luftfeuchtigkeit

Installation

4_1

Install the terminal on a flat surface, with an easy access to an electrical outlet and telephone line. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers, ...). The terminal

is

exclusively m ade for indoor use.

Operating conditions

Storage conditions

4_2

Stellen Sie das Terminal auf eine flache Oberfläche mit einfachem Zugang zu einer Netzsteckdose und Telefonleitung. Stellen Sie das Terminal nicht in der Nähe von Wärmequellen auf und schützen Sie es vor Staub, Vibrationen und elektromagnetischen Strahlungen (weit entfernt von Videoterminals, PCs, Diebstahlschranken, etc.)

Betriebsbedingungen

Lagerbedingungen

Positioning the terminal

e

from 0°C to +40°C

Aufstellung des Terminals

0°C bis +40°C 85% bei +40°C

85% bis +55°C

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4_3 Connections

All connections are on the rear of the terminal protected by a down side trapdoor.

Telephone (Opti onal) *

Power Su pply

µSD (Optional)*

SIM 1 & 2

(Optiona l)*

Serial Link RS232

Ethernet Link (Optional)* 10/100 BaseT

SAM 1 & 2

SAM 3 (Optional)*

*according to the model

Phone : TNV-3. Power Supply : Limited Power Source. Other connections : Safety Extra-low Voltage. According to IEC60950-1 and EN60950-1

USB Host USB Host/ Slave

nd

2

Serial Link RS232 (Opti onal) *

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4_4

Installing the Terminal - Cable

fixing

Opening down-side trapdoor

Unclip the trapdoor by pushing on the clip shown on the figure here below.

Then lift the trapdoor rearward to remove it, as shown by arrows on the figure

with your finger as

Closing down-side trapdoor

To close the trapdoor, start by landing tr a p door on to bottom casing a s shown on the figure , manage 5/6mm distance insertion then push and clip it.

for clip

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Connectin g cables

WARNING

Connecting is to be made when the terminal is powered off.

WARNHINWEIS

Die Anschlüsse müssen bei ausgeschaltetem Terminal erfolgen.

Perform the following operations:

Plug telephone line , equipped country specific converter , to the telephone network (*). Connect the other end to the terminal telephone connection . If

necessary, connect the telephone (Telephone

for the terminal to operate)

Optionally plug others cables (Ethernet, RS232, USB…) Plug PSU power lead into the power socket .

Open down side trapdoor then unclips the cables hook

if

necessary with user

is

not required

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Clips the cables-hook part to secure cables path then clos

Plug the power supply into the mains.

For instance, possible configuration for France

down side trapdoo r

(*): TNV-3 circuit: Telecommunication Network Voltage, as per safet y standard EN 60950-1.

4_4_1

Kit Magic Box installation (optional)

WARNING

Connecting is to be made when the terminal is powered off.

WARNHINWEIS

Die Anschlüsse müssen bei ausgeschaltetem Terminal erfolgen.

e

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Perform operations as descri bed in “connecting cables” chapter and connect cables as follow:

Cables to plug:

Power lead

Telephone line

Ethernet cable

Serial link RS232 cable

If you need extra cables then cut undesired over-molded section at Install t h rough-holes in the lead-through guides (as indicated

on the figure).

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ADVICE

It is strongly recommended to secure the “Magic cable” to terminal’s work area in order to reduce stress on termina and connection.

U sing the supplied cable tie to attach to a table leg (or similar)

Using the supplied cable tie an d self-adhesive support

Using a coun ter-sunk screw (not suppli ed) to an appropriate

surface

The “Magic Cable” should be readily accessible for termina maintenance and helpdesk diagnosis purposes.

NOTE:

The connection Magic Box can also be attached using a VELCRO™ or other system.

l

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4_5

Installing SAM (Se cure access

module)

CAUTION

Before starting, switch off the terminal by disco nnecting the power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz.

Perform the following operations:

Open down side trapdoor Insert the SAM Card into the slot marked (1) or (2). Take care

to ensure that the SAM Card is inserted The cut corner must be positioned as indicated on the figure.

Close down side trapdoor

in

the correct manner.

Cut corner

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We suggest you to use a piece of adhesive previously pasted on both sides of the SAM as shown here below for easy removal

20

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21

CAUTION

Do not use any tools when installing or removing the SAM Card.

Perform the following operations:

Open down side trapdoor Insert completely the MicroSD Card into the slot marked (MicroSD) as

indicated on the figure. MicroSD Card must be back side positioned as indicated on marking.

To remove the MicroSD Card push on it with touch panel pencil. Close down side trapdoor

WARNHINWEIS

Zum Einsetzen ode r Entfernen der S A M Ka rt e k ein erl ei Werkzeug benutzen.

4_6

Installing MicroSD Card (optional)

CAUTION

Before starting, switch off the terminal by disco nnecting the power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz.

Cut corner

Adhesive

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4_7

Installing SIM for GPRS (optional)

CAUTION

Before starting, switch off the terminal by disco nnecting the power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz.

Open down side trapdoor

Cut corner

Insert the SIM GPRS into the slot marked (SIM1) as indicated on the figure. Take care to ensure that the SIM is inserted correct manner. The cut corner must be positioned as indicated on the figure.

Close down side trapdoor.

in

the

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4_8

Installing SAM3 (opti onal)

CAUTION

Before starting, switch off the terminal by disco nnecting the power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz.

Open down side trapdoor Insert the SAM Card into the slot marked (3) as indicated on

the figure. Take care to ensure that the SIM is inserted correct manner. The cut corner must be positioned as indicated on the figure.

Close down side trapdoor.

in

the

Cut corner

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4_9

Installing 2nd SIM for GPRS

(optional)

CAUTION

Before starting, switch off the terminal by disco nnecting the power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz.

Open down side trapdoor nsert the SIM GPRS into the slot marked (SIM2) as indicated on the figure. Take care to ensure that the SIM GPRS is inserted in the correct manner. The insertion position SIM corner (engraved on the terminal) must be located as shown on figure.

Cut corner

Do not force at the insertion. Once posi tioned the SIM GPR S is not fully inserted, this is normal.

Nich t mit G ewa lt ein zusetzen. Nach der Positionierung der GPRS-SIM-Karte wi rd den ganzen Weg, wa s normal ist ni cht eingelegt.

Close down side trapdoor

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5_Installing a paper roll

Your terminal nearing the the paper roll must

is

supplied with one paper roll. Whe n the paper roll

end, a

red line

will

appear on the paper; this indicates that

be

replaced.

CAUTION

Use only paper approved by the manufacturer (diameter 40 mm). Use of unsuitable paper terminal (see paper characteristics at “Maintenance” chapter).

WARNHINWEIS

Nur vom Hersteller zugelassenes Papier benutzen (Durchmesser 40 mm). Durch den Einsatz von ungeeignetem Papier kann der Drucker des Terminals beschädigt werden (Siehe die Papierspezifikationen in Kapitel «Wartung»).

Open the paper compartment by lifting the catch located at the rear of the terminal and drag the cover to the rear.

CAUTION

Do not force the cover against the cables.

WARNHINWEIS

Die Abdeckungen nicht gegen die Kabel drücken.

is likely

to damage the printer of your

is

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Insert the paper roll in the compartment following the directions shown on the figure below.

Pull the paper up to the top of the terminal and hold it in this position.

Maintain the paper and close the lid. Press the top of the lid in the centre as shown by arrow, until

it clips into position.

ADVICE

If

you are inserting a new paper complete turn (this damaged during shipment).

first

turn of se nsitive surf ace could be

roll

remove the

first

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6_

Daily use

6_1 Keypad functions

NAVIGATION keys In genico key CANCEL key (red) CLE AR key (yellow) / Feed paper (long press)

VALIDATION key (green)

Dot key

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6_2

Adjusting th e contrast (B& W

display on l y )

No contrast management for the Color display

If you wish to increase or to decrease the contrast of the characters displayed on screen, press simultaneously on the

key to decrease the contrast, or the

increa se it. Kee p pressing the keys as long as necessary.

(dot key) and

(dot key )

6_3

Card insertion

Insert the card manually in the driver, magstripe facing the main body of the terminal.

6_3_1 Swiping a card

Swipe the card with constant speed, not too slowly not too fast, to maximize the reading efficiency and avoid annoying repetitions.

Chip Cards should terminal as illustrated with the chip facing up and into the card reader.

6_3_2 Inserting a chip card

be

inserted into

your

key to

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Contactless

Bring the card firmly up to the active zone above (at about 1cm) the contactless logo located on paper trapdoor button.

Keep the card close to the contactless logo during the transaction

Your contactless terminal provides four contactless status lights located on display/ lens.

6_3_3 Reading Contactless (Optional)

When a contactless transaction the

first

(left hand) status light

steadily;

this

in

use but a card

When a contactless card the contactless active zone (*) during a transaction the second, status lights is

successful when all

and a confirmation tone can be heard.

indicates that the contactless

is

not being read.

will

be

lit

in turn. The card read four

(*): Contactless Symbol is a trademark owned by a nd used with the permission of EM VCo, LLC.

CAUTION

Do not stick any conductive label on to contactless active zone located on paper trapdoor button. It can decrease seriously contactless efficiency.

WARNHINWEIS

Keine leitende Etikett Kleben Sie nicht an kontaktlosen aktiven Zone auf Papier Falltür-Taste befindet. Es kann ernsthaft kontakt Effizienz verringern.

is

started

will

be

is

presented to

third

and fourth

status lights are

lit

is

lit

Acti ve zone

Contactless

Status lights

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30

6_3_4 Headphone o utput (Optional)

Characteri stics

Colour

Width

Diameter

The headphone output jack This

option

is

blind people. Die Kopfhörerbuchse ist unter der Chipkartenleser entfernt. Diese

Option ist nicht für die Musik zu spielen, aber nur, um die Verwendung von blinden Mensc hen zu erleichtern.

not designed to play music, but to facilitate the use by

is

located under the card reader outlet.

7_Maintenance / Wartung

CAUTION

Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected.

WARNHINWEIS

Bevor irgendwelche Operationen der Wartung im Terminal, stellen Sie sich er, dass die Stromvers o r gu n g g et rennt wird.

7_1

Paper roll

Precisions White

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The thermal paper can be deteriorated by poor storage conditions,

so we recommend you to avoid:

storage in hot wet places (near to air-conditioner, hu midity higher than 85%)

exposure to sunlight or ultraviolet for long periods contact with organic solvents (solvent type adhesive)

58 mm

40 mm max.

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31

direct contact with mate rials containing plasticizers (PVC transparent folders or env el ope s)

direct contact with «diazo» papers direct contact with water Rubbing or pressing the paper too str on gly

CAUTION

In order to benefit from the complete guarantee of the product, use

manufactur er approved therm al paper only.

WARNHINWEIS

Um in den vollen Genuss der Garantie zu kommen, darf nur vom Hersteller zugelassenes wârmeempfindliches Papier benutzt werden.

7_

2

Cleaning of the terminal

First of all, unplug all the wires from the terminal.

Good rules for proper cleaning of the terminal are:

Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. Manufacturer wipes

Do not clean the electrical connections.

kit

is strongly recommended (ref: 296118801).

CAUTION

Do not use in any case, solvents, detergents or abrasive products:

Those materials might damage the plastic or electrical contacts.

WARNHINWEIS

In jedem Fall, verwenden Sie keine Lösungsmittel, Reinigungsmittel oder Scheuermittel: Diese Materialien können Kunststoff-oder elektris che Kontakte beschädige n.

900024281 R11 000 05/1016

Desk Series

32

Avoid exposing the terminal to the direct rays of the sun. Do not put anything into the slot of the smart card reader

7_3

Transport and storage

Use the ori ginal packaging for any unit or stored. Disconnect all cables from the terminal during the

transport.

7_4

The terminal does not turn on or does not connect to the telephone line

The terminal fails to establish a telephone connection

Cards are not read

The ticket is not printed

Troubleshooting

Check the power supply and telephone line cables Check for electrical power network

Check that the tone of the phone line Check the configuration of the phone line and number to

call

Get support from technical

Check that the magnetic card magstripe facing the main body of the terminal)

Swipe again the card with with constant speed, not too slow not too fast.

Verify

that the magnetic

cracked

Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction

Check the presence and proper positioning of the paper roll. Possi bly adjust the paper roll following instructions present in this manual

Check the type of paper used (thermal paper must be used) Verify thermal paper sensitive side.

strip i s

is

free

is

passed correctly (with

not damaged, grooved

or

900024281 R11 000 05/1016

Desk Series

33

7_5

Environment (WEEE, Batteries

and Packagi ng )

This

product

is

labeled 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.

Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.

Packaging waste must also be collected separately to assure a proper disposal and recycling.

Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment

8_

Markings

The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled.

in

The CE marking indicates terminal co mplies with harmonized standards and requirements of European Directives on:

Radio and Telecommunications Terminal Equipment (R&TTE)

RoHS (Restriction of Hazardous Substances)

Dieses Produkt, mit der entspricht:

dereuropäischenRichtlinieüberFunkanlagen und Telekommunikationsendeinrichtungen (R&TTE).

der europäischen Richtlinie über die Beschränkung der Verwendung bestimmter gefährlicher Stoffe (RoHS).

accordance with Eur opean Directives

CE-Kennzeichnung

,

900024281 R11 000 05/1016

Desk Series

34

This marking indicates that the product operates with an alternating current (AC) source (mains). It is completed by afferent values (voltage, frequency and max current).

This

marking indicates that your terminal is suitable for direct current (DC) only. It is completed by afferent values (voltage, and max current).

This marking indicates po we r supp l y meets the energy efficiency level VI requirements.

Marking for Class require a safety connection to electri cal earth.

II

product. Such product does not

For Indoor use only.

Output plug is Positive (+) and the barrel (ring) of

the output plug is Negative (-)

This marking indicates power supply meets limited power source safety requirements.

This marking is apposed on to connector for telephone line connection.

This marking is apposed on to connector for power supply output cable connection.

900024281 R11 000 05/1016

Desk Series

35

8_1

Model : DESK/5000 Eth/Mod

FCC/IC Compliance

Model Name FCC ID IC NUMBER

IC : 2586D-D5000M00

IC : 2586D-D5000M01

IC : 2586D-D3200CL

IC : 2586D-D3500CL

IC : 2586D-D3500CLWI

this

equipment does cause

Model : DESK/5000 CL/Eth/Mod

Product : DESK/5000 CL/Eth/Mod/WiFi/BT

Product : DESK/3200 CL/Eth/Mod

Product : DESK/3500 CL/Eth/Mod

Product : DESK/3500 CL/Eth/Mod/WiFi

This for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there occur in a particular installation. If harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user encouraged to following measures :

FCC ID : XKB-D5000M00

FCC ID : XKB-D5000M01

FCC ID : XKB-D5000 CLWIBT IC : 2586D-D5000CLWIBT

FCC ID : XKB-D3200CL

FCC ID : XKB-D3500CL

FCC ID : XKB-D3500CLWI

equipment has been tested and found to comply with the

in

a residential installation.

is

no guarantee that interference

try

to correct interference by one or more of the

Reorient or relocate the receiving antenna. Increase the separation between the equipment and

receiver. Connect the equipment into an outlet on circuit different

from that to which the receiver Consult the dealer or an experienced radio/TV technician

for help.

is

connected.

This

equipment

will

limits

not

is

900024281 R11 000 05/1016

Desk Series

36

This

device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any interference received,

including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d’Industrie Canad applicables aux appareils radio exempts de licence. L’exploitation est autor isée aux deux conditions sui vantes :

(1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its

gain should be so chosen that the equivalent isotropically radiate d power (e.i. r.p.) successful communication.

Conformément à la réglementation d’Industrie Canada, le présen émetteur radio peut fonctionner avec une antenne d’un type et d’u

n gai

n maximal (ou inférieur) approuvé pour l’émetteur pa Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensit nécessaire à l’établissement d’une co

This

device complies with FCC RF and Industry Canada RF radiati on expo sure device must be installed to provide a separation distance of at least 20cm from operating

Le présent appareil est conforme aux niveaux limites d’exigences d’expositio L’appareil doit être installé afin d’offrir une distance de séparation d’au moins 20cm avec l’utilisateur, et ne doit pas être installé à proximité ou être utilisé en conjonction avec une autre antenne ou un autre émetteur.

No changes shall be made to the equipment without the permission of Ingenico as this may void the user’s authority t operate the equipment.

in

conjunction with any other antenna or transmitter.

n RF aux personnes définies par Industrie Canada

is

not more than that necessary for

à l’intentio

n des

autres

utilisateurs, il

mmunication satisfaisante.

limits

set for th

for

general population.

all

persons and mus t not be co-located or

a

t r

faut

é

This

.

o

900024281 R11 000 05/1016

Desk Series

Tout changement apporté à ce terminal non expressément

US : IEOMM01BD5000M01

approuvé par Ingenico est susceptible d’annuler le droit de l’utilisateur à se servir de cet équipement.

This product meets the applicable Innovation, Science and Economic Developmen t Canada technical spe c ifications. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five. REN for this device

Le présent appareil est conforme aux spécifications techniques applicables d’Innovation, économique Canada. L’indice d’équivalence de la sonnerie (IES sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme des IES de tous les dispositifs n’exc

Part 68 of FCC Rules

is

0.1.

ède pas cinq. L’IES pour cet appareil est de 0.1.

Sciences et

Développement

)

Model Name US MODEM

Model : DESK/5000 Eth/Mod

Model : DESK/5000 CL/Eth/Mod

Product : DESK/5000 CL/Eth/Mod/ Wifi/BT

Product : DESK/3200 CL/Eth/Mod

Product : DESK/3500 CL/Eth/Mod

Product : DESK/3500 CL/Eth/Mod/WiFi

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is

a label that contains, amo ng other information, a product identifier in the format US: AAAEQ##TXXXX. provided to the telephone company.

US : IEOMM01BD5000M00

US : IEOMM01BD5000M01

US : IEOMM01BD3200CL

US : IEOMM01BD3500CL

If

requested, this number must be

900024281 R11 000 05/1016

37

Desk Series

38

This equipment uses the following USOC jacks: (RJ11C). A plug and jack used to connect this equipment to the premises

and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and m od ula r pl ug be connected to a compatible modular jack that install ation instructi ons for details.

The REN

is connected result but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be determined by the total RENs,

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible.

Also, you if

you believe

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service.

If trouble is experienced with this equipment, please contact INGENICO, or your local INGENICO distributor or service center in the U.S.A. for repair and/or warrant information.

If your telephone line, e nsure the installati on of this equipmen t does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone qualified installer.

used to determine the number of devices that may be

to a telephone line. Excessive RENs on a telephone

in the devices not ringing in response to an incoming call. In most

will

be advised of your right to file a complaint with the FCC

it is

home

has specially wired alarm equipment

is

provided with this product. It

contact

necessary.

U.S.A service center: Ingenico North America 3025 Windward Plaza, suite 600 Alpharetta, GA 30005

USA

Tel: +1(678) 456 1200 Fax: +1 (678) 456 1201 Email: info.us@ingenico.com

connected

the local telephone

is

designed to

is

also compliant. See

company.

connected

company

wiring

line

may

to a line, as

to the

or

a

900024281 R11 000 05/1016

Desk Series

38

full contained in this document. The recipient can receive this document on the condition that he not use beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the pri or writte n per missio n of INGEN ICO. If the recipient ensures that any other recipient of this document, or information contained therein, confidentiality of that information.

Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user.

INGENICO is not responsible for any use of this device, which would be non-consistent with the present document.

All trademarks u sed in this document remain the property of their rightful owners.”

copyright ownership, rights and protection in all material

will

its

contents in any form or by any means, except as agreed

such permission

keep the document confidential and

is

granted,

it will

be subject to the condition that

is

held responsible to INGENICO for the

Your contact

will

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au c apital de 47 656 332 / 317 218 758 RCS Na nterre

900024281 R11 000 05/1016

INGENICO D3500CLWI User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

User Guide

3_2 Telephone emergency, hanging up

Installing SAM

6_1 Keypad functions 6_2 Adjusting the contrast

WARRANTY / SECURITY

GARANTIE / SICHERHEIT

2_Unpacking

CAUTION

WARNHINWEIS

3_Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety

3_1_2 Sicherheit

3_2 Telephone emergency, hanging up

CAUTION

3_4 Desk series : Fixed Inst a lla tion

3_5 Characteristics / Haupteigenschaften

3_5_1 Main Characteristics

3_5_2 Haupteigenschaften

Positioning the terminal

Aufstellung des Terminals

4_3 Connections

WARNING

WARNHINWEIS

Kit Magic Box installation (optional)

WARNHINWEIS

CAUTION

WARNHINWEIS

CAUTION

WARNHINWEIS

Installing MicroSD Card (optional)

CAUTION

WARNHINWEIS

CAUTION

WARNHINWEIS

Installing SAM3 (opti onal)

CAUTION

WARNHINWEIS

CAUTION

WARNHINWEIS

5_Installing a paper roll

CAUTION

WARNHINWEIS

CAUTION

WARNHINWEIS

ADVICE

6_1 Keypad functions

Card insertion

6_3_1 Swiping a card

6_3_2 Inserting a chip card

6_3_3 Reading Contactless (Optional)

CAUTION

WARNHINWEIS

6_3_4 Headphone o utput (Optional)

7_Maintenance / Wartung

CAUTION

WARNHINWEIS

CAUTION

WARNHINWEIS

Cleaning of the terminal

CAUTION

WARNHINWEIS

Transport and storage

Troubleshooting

FCC/IC Compliance