INGENICO D3500CLWI User Guide

Page 1
Desk Series

User Guide

www.ingenic o.com
28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au c apital de 47 656 332 / 317 218 758 RCS Na nterre
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Contents
6
8
13
14
15
1_Introduction
2_
Unpacking
3_
Recommendations
3_1 Safety / Sicherheit
3_1_1 Safety 3_1_2 Sicherheit

3_2 Telephone emergency, hanging up

3_3
Security of your terminal
(tampering attempt detection)
3_4 Desk series : Fixed Installation 3_5 Characteristics
3_5_1 Main Characteristics
3_5_2
Haupteigenschaften
4_
Installation
4_1
Positioning the terminal
4_2
Aufstellung des Terminals
4_3
Connections
4_4
Installing the Terminal -
Cable fixing
4_4_1 K it Magic Box installation (optional)
4_5

Installing SAM

(Secure access module)
4
5
6
6 7
8 9
10
10 11
13
13
17
20
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4_6
24
28
28
28 28 28 30
Installing MicroSD Card (optional)
4_7
Installing SIM for GPRS (optional)
4_8
Installing SAM3 (optional)
4_9
Installing 2nd SIM for GPRS
(optional)
5_
Installing a paper roll
6_
Daily use

6_1 Keypad functions 6_2 Adjusting the contrast

(B&W display only)
6_3 Card insertion
6_3_1 Swiping a card 6_3_2 Inserting a chip card
6_3_3
Reading Contacless (Optional)
6_3_4
Headphone output (Optional)
7_
Maintenance / Wartung
7_1 Paper roll 7_2 Cleaning of the terminal 7_3 Transport and storage 7_4 Troubleshooting 7_5 Troubleshooting
8_Markings
8_1
FCC/IC Compliance
21 22
23
25
27
27
30
30 31
32 32
33
33
35
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1_
Introduction
Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: It gives you
the necessary information about safety precautions, unpacking, installation, and maint ena nc e of yo ur ter min al.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person. Failure to comply with these instructions will void the manufacturer’s responsibility.

GARANTIE / SICHERHEIT

Um bestmöglich von dem garantierten Produkt zu profitieren und die Sicherheitsbedingungen zu gewährleisten, bitten wir Sie ausschließlich das der Verpackung beiliegende Netzteil zu benutzen und ausschließlich befugte Personen mit der Wartung zu beauftragen. Bei Nichtbeachtung dieser Anweisung erlischt die Haftbarkeit des Herstellers.
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This symbol indicates an important Warning.
Dieses Symbol weist auf eine wichtige Warnung.
This symbol indicates a piece of advice.
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2_Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):
The terminal equipped with its paper roll The power supply with its cable connection (according to the
national needs). The cable connection for the telephone or Ethernet network This installation guide
User guide
Cable connection for the telephone or E thernet net wor k
Wall mounted power
supply unit
Terminal

CAUTION

The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.

WARNHINWEIS

Bitte verwenden Sie ausschließlich das mitgelieferte Netzteil, kein anderes Netzteil.
Desktop power supply unit required if terminal is fitted with the following options:
Radio model (all) Contactless model
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ADVICE Keep the packaging.
the terminal
is
shipped.
It
must be re-used whenever

3_Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety

Power o n/Power d own – Emergency stop
To power on or power down the terminal connect or disconnect the power supply from the electric outlet.
Lithium battery cell
The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.
Electrical power supply network
The electrical outlet must meet the following criteria :
Must be installed near the equipment and easily accessible; Must meet standards and regulations in the country of use; For type A plug, the protection of the installation must be set
to 20 A. Except for Norway do not connect on an
Telephone network
The phone network must comply with standards and regulations in the country o f use
Explosion areas
Certain regulations restrict the use of radio equipment i plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.
Electronic health appliances
According to the model your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will
be able to provide you with appropriate advice.
IT
electric al network.
n chemical
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Bottom side compartment trapdoor
Located under the terminal, it must be in place during normal operation of the terminal. Le réseau télép h oni que doit être conforme aux nor mes et réglementations en v
igueur dans le pays d’utilisation.

3_1_2 Sicherheit

Power ein/Power aus – Nothalt
Zum Ein-oder Ausschalten der Klemme stecken oder ziehen Sie das Netzkabel aus der Steckdose.
Lithi um-Batterie
Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den Benutzer unzugänglich ist. Nur ein qualifizierter Techniker sollte die Box zu öffnen, um die Komponente zu ersetzen.
Anschluss an das Stromnetz
Die Steckdose muss die folgenden Kriterien erfüllen:
In der Nähe des Geräts befinden und leicht zugänglich Erfüllt die Normen und Vorschriften im Einsatzland Typ-A Stecker müssen mit 20A abgesichert sein.
Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz anschließen.
Telefonnetz
Einen Telefonstecker gemäß den Normen und Vorschriften des Benutzerlandes bereitstellen.
Explosionsgefährdung
Einige Vorschriften beschränken den Einsatz von Funkgeräten in Chemieanlagen, Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten. Das Terminal muss durch eine Abdeckung geschützt werden, die für den Einsatz in der Nähe einer Kraftstoffpumpe speziell entwickelt und zertifiziert ist.
Elektronik Gesundheit
Je nach Modell, könnte Ihr Gerät ein Funksender sein, der medizinische Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung, usw. stören kann. Ihr Arzt oder der Hersteller ist in der Lage, Sie entsprechend zu beraten.
Die untere Gehäuseabdeckung
Sie befindet sich unter de m Termin al und mu ss bei nor mal e m Terminalbetrieb an g e br ac ht sein.
Kraftsto
fflager
n und anderen Standorten
mi
t
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3_2 Telephone emergency, hanging up

You have an urgent call to make, when terminal hangs on the line. Perform as follow in order to get a dial tone…
Place the handset in the hang up position and:
Or disconnect the power supply from the mains Or disconnect the termin al telephone connector from the
You
Press the red key (=can cel)
telephone line socket, and place the telephone connector into the telephone line socket.
will
get a dial tone within 6 seconds.
3_3
Security of your termi nal (tampe-
ring attempt detection)
Your device Upon receipt of your terminal you should check for signs of tampering of the equipment. It performed regularly after receipt. You should check, for example: that the keypad that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorized modifications to your terminal, and other sus pici o us beha vior of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal Irruption!” and further use of the terminal observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.
Your device is also available with PCI PTS compliant pin-shield:
fulfils
current applicable PCI PTS security requirements.
is
strongly advised that these checks are
is firmly
in place; that there
will
repeatedly flash the message” Alert
is
no evidence of unusual wires
will
not be possible.
If
you
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CAUTION

Positioning of the terminal on check stand must be in such a
way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers terminal sideways and/or tilt it forwards/ backwards to position that makes visu al observation of the PIN-entry process difficult. Positi oning of in-store secu rity came ras such that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN advised to ensure that they are not being overlooked when entering their PIN
Code.
Code.
can
Customers should be

3_4 Desk series : Fixed Inst a lla tion

If the device is to cardholder to pick up and shield their PIN entry themselves, the device may be used without PIN shield, but it must be installed in the following manner:
a) The device must be angled at 45 or more, so that oversight of the PIN
entry from the rear of the device is not possible.
b) The devi ce must either b e fitted in a swiv el stand – so that the
customer can position the device in the best angle to prevent oversight – or the device must be fixed in the best possible position to prevent oversight if such a generic position exists in the specific environment to which the device is installed.
c) The device environment must be accompanied with conspicuous
notices and educational material which informs the customer to shield their PIN during PIN entry.
d) The device must be deployed so that oversight from other
customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device , so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.
e) The terminal is exclusively made for indoor use If the above
conditions are not fulfilled, the device with PIN shield must be used.
be
used in a situation where it is not possible for the
swivel the
a
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3_5 Characteristics / Haupteigenschaften

Weight (w/o paper roll)
Size 187 x 82 x 68 mm (l x w x h)
Weight
approx 115 g
Size approx 77 x 25 x 89 mm (L x w x h)
Class
Class II equipment
Input voltage
AC 230V 50-60Hz
Output voltage
DC 8V 2A
Weight
Size approx 118 x 48 x 31 mm (L x w x h)
Class
Input voltage
AC 100-240V 50-60Hz
Output voltage
DC 8V 3A
Weight
approx 230 g (without mains cable)
Size approx 115 x 52 x 32 mm (L x w x h)
Class
Class II equipment
Input voltage
Output voltage
DC 8V 4A

3_5_1 Main Characteristics

Terminal
Power supply unit (wall mounted)
3A Desktop power supply unit
approx 191 g (without mains cable)
about 310 g to 340 g full option
The power supply unit is especially designed by the manufacturer for its terminal with contactless function, do not use another one.
4A Desktop power supply unit
The power supply unit is especially designed by the manufacturer for its terminal with radio transceivers, do not use another one.
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Class II equipment
AC 115-230V 50-60Hz
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Accordance terminal / type of power supply
Label on terminal
8V 2A
Plug power supply (wall mounted) (Output 2A) Desktop power supply (Ou t pu t 3A)
Desktop po wer supply (Output 4A)
Label on terminal
Power block cable
Telephone cable
approx 3 m
Gewicht
Optionen
Größe
187 x 82 x 68 mm (L x B x
H)
Gewicht
ungefähr 115 g (ohne Netzkabel)
Größe
ungefähr 75 x 25 x 89 mm (L x B x H)
Klasse
Eingangsspannung
AC 230V 50-60Hz
Ausgangsspannung
DC 8V 2A
Type power supply
Recommended for terminals without any Radio transceivers (ie : Ethernet/Modem).
8V 3A
8V 4A
Recommended for terminals with Contactless
Recommended for terminals with Radio transceivers (2G, 3G, Wifi, Bluetooth)
Cable length
Type power supply (wall mounted)
approx 1,8 m
Terminal
Netzteil (an der Wand angebracht)

3_5_2 Haupteigenschaften

310 g bis 340 g bei allen
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Ausrüstung Klasse II
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3A Büronetzadapter
Gewicht
ungefähr 191 g (ohne Netzkabel)
Größe
ungefähr 118 x 48 x 31 mm (L x B x H)
Klasse Ausrüstung Klasse II
Eingangsspannung
AC 100-240V 50-60Hz
Ausgangsspannung
DC 8V 3A
Gewicht
ungefähr 230 g (ohne Netzkabel)
Größe
ungefähr 111 x 52 x 32 mm (L x B x H)
Klasse Ausrüstung Klasse II
Eingangsspannung
AC 115-230V 50-60Hz
Ausgangsspannung
DC 8V 4A
Label terminal
Netzteiltyp
Plug Netzadapter (Befestigung an der Wand)
Netzteilkabel Telefonkabel
ungefähr 1,8 m ungefähr 3 m
Der Netzteil wu rd e spe ziel l v o m H e rs tel ler für seine Termin al s entworfen und muss mit diesen benutzt werden.
4A Büronetzadapter
Der Netzteil wu rd e spe ziel l v o m H e rs tel ler für seine Termin al s entworfen und muss mit diesen benutzt werden.
Dazugehöriges Terminal / Netztei ltyp
8V 2A
8V 3A
8V 4A
Kabellänge
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(OUTPUT 8V 2A) oder Büronet za d a p t er (OUTPUT 8V 4A)
Büronet za d a p t er (OUTPUT 8V 3A)
Büronet za d a p t er (OUTPUT 8V 4A)
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4_
Ambient temperatur
Max relative humidity
85% at +40°C
Max altitude
2000 m
Storage temperature
-20°C, +55°C
Max relative humidity
85% at +55°C
Umgebungstemperatur
Maximale Luftfeuchtigkeit
Maximale Höhe
2000 m
Lagertemperatur
-20°C, +55°C
Maximale Luftfeuchtigkeit
Installation
4_1
Install the terminal on a flat surface, with an easy access to an electrical outlet and telephone line. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers, ...). The terminal
is
exclusively m ade for indoor use.
Operating conditions
Storage conditions
4_2
Stellen Sie das Terminal auf eine flache Oberfläche mit einfachem Zugang zu einer Netzsteckdose und Telefonleitung. Stellen Sie das Terminal nicht in der Nähe von Wärmequellen auf und schützen Sie es vor Staub, Vibrationen und elektromagnetischen Strahlungen (weit entfernt von Videoterminals, PCs, Diebstahlschranken, etc.)
Betriebsbedingungen
Lagerbedingungen

Positioning the terminal

e
from 0°C to +40°C

Aufstellung des Terminals

0°C bis +40°C 85% bei +40°C
85% bis +55°C
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4_3 Connections

All connections are on the rear of the terminal protected by a down side trapdoor.
Telephone (Opti onal) *
Power Su pply
µSD (Optional)*
SIM 1 & 2
(Optiona l)*
Serial Link RS232
Ethernet Link (Optional)* 10/100 BaseT
SAM 1 & 2
SAM 3 (Optional)*
*according to the model
Phone : TNV-3. Power Supply : Limited Power Source. Other connections : Safety Extra-low Voltage. According to IEC60950-1 and EN60950-1
USB Host USB Host/ Slave
nd
2
Serial Link RS232 (Opti onal) *
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4_4
Installing the Terminal - Cable
fixing
Opening down-side trapdoor
Unclip the trapdoor by pushing on the clip shown on the figure here below.
Then lift the trapdoor rearward to remove it, as shown by arrows on the figure
with your finger as
Closing down-side trapdoor
To close the trapdoor, start by landing tr a p door on to bottom casing a s shown on the figure , manage 5/6mm distance insertion then push and clip it.
for clip
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Connectin g cables

WARNING

Connecting is to be made when the terminal is powered off.

WARNHINWEIS

Die Anschlüsse müssen bei ausgeschaltetem Terminal erfolgen.
Perform the following operations:
Plug telephone line , equipped country specific converter , to the telephone network (*). Connect the other end to the terminal telephone connection . If
necessary, connect the telephone (Telephone
for the terminal to operate)
Optionally plug others cables (Ethernet, RS232, USB…) Plug PSU power lead into the power socket .
Open down side trapdoor then unclips the cables hook
if
necessary with user
is
not required
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Clips the cables-hook part to secure cables path then clos
Plug the power supply into the mains.
For instance, possible configuration for France
down side trapdoo r
(*): TNV-3 circuit: Telecommunication Network Voltage, as per safet y standard EN 60950-1.
4_4_1

Kit Magic Box installation (optional)

WARNING
Connecting is to be made when the terminal is powered off.

WARNHINWEIS

Die Anschlüsse müssen bei ausgeschaltetem Terminal erfolgen.
e
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Perform operations as descri bed in “connecting cables” chapter and connect cables as follow:
Cables to plug:
Power lead
Telephone line
Ethernet cable
Serial link RS232 cable
If you need extra cables then cut undesired over-molded section at Install t h rough-holes in the lead-through guides (as indicated
on the figure).
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ADVICE
It is strongly recommended to secure the “Magic cable” to terminal’s work area in order to reduce stress on termina and connection.
U sing the supplied cable tie to attach to a table leg (or similar)
Using the supplied cable tie an d self-adhesive support
Using a coun ter-sunk screw (not suppli ed) to an appropriate
surface
The “Magic Cable” should be readily accessible for termina maintenance and helpdesk diagnosis purposes.
NOTE:
The connection Magic Box can also be attached using a VELCRO™ or other system.
l
l
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4_5
Installing SAM (Se cure access
module)

CAUTION

Before starting, switch off the terminal by disco nnecting the power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz.
Perform the following operations:
Open down side trapdoor Insert the SAM Card into the slot marked (1) or (2). Take care
to ensure that the SAM Card is inserted The cut corner must be positioned as indicated on the figure.
Close down side trapdoor
in
the correct manner.
Cut corner
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We suggest you to use a piece of adhesive previously pasted on both sides of the SAM as shown here below for easy removal
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21

CAUTION

Do not use any tools when installing or removing the SAM Card.
Perform the following operations:
Open down side trapdoor Insert completely the MicroSD Card into the slot marked (MicroSD) as
indicated on the figure. MicroSD Card must be back side positioned as indicated on marking.
To remove the MicroSD Card push on it with touch panel pencil. Close down side trapdoor

WARNHINWEIS

Zum Einsetzen ode r Entfernen der S A M Ka rt e k ein erl ei Werkzeug benutzen.
4_6

Installing MicroSD Card (optional)

CAUTION

Before starting, switch off the terminal by disco nnecting the power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz.
Cut corner
Adhesive
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4_7
Installing SIM for GPRS (optional)

CAUTION

Before starting, switch off the terminal by disco nnecting the power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz.
Open down side trapdoor
Cut corner
Insert the SIM GPRS into the slot marked (SIM1) as indicated on the figure. Take care to ensure that the SIM is inserted correct manner. The cut corner must be positioned as indicated on the figure.
Close down side trapdoor.
in
the
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4_8

Installing SAM3 (opti onal)

CAUTION

Before starting, switch off the terminal by disco nnecting the power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz.
Open down side trapdoor Insert the SAM Card into the slot marked (3) as indicated on
the figure. Take care to ensure that the SIM is inserted correct manner. The cut corner must be positioned as indicated on the figure.
Close down side trapdoor.
in
the
Cut corner
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4_9
Installing 2nd SIM for GPRS
(optional)

CAUTION

Before starting, switch off the terminal by disco nnecting the power supply.

WARNHINWEIS

Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das Netz.
Open down side trapdoor nsert the SIM GPRS into the slot marked (SIM2) as indicated on the figure. Take care to ensure that the SIM GPRS is inserted in the correct manner. The insertion position SIM corner (engraved on the terminal) must be located as shown on figure.
Cut corner
Do not force at the insertion. Once posi tioned the SIM GPR S is not fully inserted, this is normal.
Nich t mit G ewa lt ein zusetzen. Nach der Positionierung der GPRS-SIM-Karte wi rd den ganzen Weg, wa s normal ist ni cht eingelegt.
Close down side trapdoor
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5_Installing a paper roll

Your terminal nearing the the paper roll must
is
supplied with one paper roll. Whe n the paper roll
end, a
red line
will
appear on the paper; this indicates that
be
replaced.

CAUTION

Use only paper approved by the manufacturer (diameter 40 mm). Use of unsuitable paper terminal (see paper characteristics at “Maintenance” chapter).

WARNHINWEIS

Nur vom Hersteller zugelassenes Papier benutzen (Durchmesser 40 mm). Durch den Einsatz von ungeeignetem Papier kann der Drucker des Terminals beschädigt werden (Siehe die Papierspezifikationen in Kapitel «Wartung»).
Open the paper compartment by lifting the catch located at the rear of the terminal and drag the cover to the rear.

CAUTION

Do not force the cover against the cables.

WARNHINWEIS

Die Abdeckungen nicht gegen die Kabel drücken.
is likely
to damage the printer of your
is
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Insert the paper roll in the compartment following the directions shown on the figure below.
Pull the paper up to the top of the terminal and hold it in this position.
Maintain the paper and close the lid. Press the top of the lid in the centre as shown by arrow, until
it clips into position.

ADVICE

If
you are inserting a new paper complete turn (this damaged during shipment).
first
turn of se nsitive surf ace could be
roll
remove the
first
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6_
Daily use

6_1 Keypad functions

NAVIGATION keys In genico key CANCEL key (red) CLE AR key (yellow) / Feed paper (long press)
VALIDATION key (green)
Dot key
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6_2
Adjusting th e contrast (B& W
display on l y )
No contrast management for the Color display
If you wish to increase or to decrease the contrast of the characters displayed on screen, press simultaneously on the
key to decrease the contrast, or the
increa se it. Kee p pressing the keys as long as necessary.
(dot key) and
(dot key )
6_3

Card insertion

Insert the card manually in the driver, magstripe facing the main body of the terminal.

6_3_1 Swiping a card

Swipe the card with constant speed, not too slowly not too fast, to maximize the reading efficiency and avoid annoying repetitions.
Chip Cards should terminal as illustrated with the chip facing up and into the card reader.

6_3_2 Inserting a chip card

be
inserted into
your
key to
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Contactless
Bring the card firmly up to the active zone above (at about 1cm) the contactless logo located on paper trapdoor button.
Keep the card close to the contactless logo during the transaction
Your contactless terminal provides four contactless status lights located on display/ lens.

6_3_3 Reading Contactless (Optional)

When a contactless transaction the
first
(left hand) status light
steadily;
this
in
use but a card
When a contactless card the contactless active zone (*) during a transaction the second, status lights is
successful when all
and a confirmation tone can be heard.
indicates that the contactless
is
not being read.
will
be
lit
in turn. The card read four
(*): Contactless Symbol is a trademark owned by a nd used with the permission of EM VCo, LLC.

CAUTION

Do not stick any conductive label on to contactless active zone located on paper trapdoor button. It can decrease seriously contactless efficiency.

WARNHINWEIS

Keine leitende Etikett Kleben Sie nicht an kontaktlosen aktiven Zone auf Papier Falltür-Taste befindet. Es kann ernsthaft kontakt Effizienz verringern.
is
started
will
be
is
presented to
third
and fourth
status lights are
lit
is
lit
Acti ve zone
Contactless
Status lights
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30

6_3_4 Headphone o utput (Optional)

Characteri stics
Colour
Width
Diameter
The headphone output jack This
option
is
blind people. Die Kopfhörerbuchse ist unter der Chipkartenleser entfernt. Diese
Option ist nicht für die Musik zu spielen, aber nur, um die Verwendung von blinden Mensc hen zu erleichtern.
not designed to play music, but to facilitate the use by
is
located under the card reader outlet.

7_Maintenance / Wartung

CAUTION

Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected.

WARNHINWEIS

Bevor irgendwelche Operationen der Wartung im Terminal, stellen Sie sich er, dass die Stromvers o r gu n g g et rennt wird.
7_1
Paper roll
Precisions White
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The thermal paper can be deteriorated by poor storage conditions,
so we recommend you to avoid:
storage in hot wet places (near to air-conditioner, hu midity higher than 85%)
exposure to sunlight or ultraviolet for long periods contact with organic solvents (solvent type adhesive)
58 mm
40 mm max.
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31
direct contact with mate rials containing plasticizers (PVC transparent folders or env el ope s)
direct contact with «diazo» papers direct contact with water Rubbing or pressing the paper too str on gly

CAUTION

In order to benefit from the complete guarantee of the product, use
manufactur er approved therm al paper only.

WARNHINWEIS

Um in den vollen Genuss der Garantie zu kommen, darf nur vom Hersteller zugelassenes wârmeempfindliches Papier benutzt werden.
7_
2

Cleaning of the terminal

First of all, unplug all the wires from the terminal.
Good rules for proper cleaning of the terminal are:
Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. Manufacturer wipes
Do not clean the electrical connections.
kit
is strongly recommended (ref: 296118801).

CAUTION

Do not use in any case, solvents, detergents or abrasive products:
Those materials might damage the plastic or electrical contacts.

WARNHINWEIS

In jedem Fall, verwenden Sie keine Lösungsmittel, Reinigungsmittel oder Scheuermittel: Diese Materialien können Kunststoff-oder elektris che Kontakte beschädige n.
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32
Avoid exposing the terminal to the direct rays of the sun. Do not put anything into the slot of the smart card reader
7_3

Transport and storage

Use the ori ginal packaging for any unit or stored. Disconnect all cables from the terminal during the
transport.
7_4
The terminal does not turn on or does not connect to the telephone line
The terminal fails to establish a telephone connection
Cards are not read
The ticket is not printed

Troubleshooting

Check the power supply and telephone line cables Check for electrical power network
Check that the tone of the phone line Check the configuration of the phone line and number to
call
Get support from technical
Check that the magnetic card magstripe facing the main body of the terminal)
Swipe again the card with with constant speed, not too slow not too fast.
Verify
that the magnetic
cracked
Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction
Check the presence and proper positioning of the paper roll. Possi bly adjust the paper roll following instructions present in this manual
Check the type of paper used (thermal paper must be used) Verify thermal paper sensitive side.
strip i s
is
free
is
passed correctly (with
not damaged, grooved
or
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33
7_5
Environment (WEEE, Batteries
and Packagi ng )
This
product
is
labeled 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.
Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.
Packaging waste must also be collected separately to assure a proper disposal and recycling.
Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment
8_
Markings
The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled.
in
The CE marking indicates terminal co mplies with harmonized standards and requirements of European Directives on:
Radio and Telecommunications Terminal Equipment (R&TTE)
RoHS (Restriction of Hazardous Substances)
Dieses Produkt, mit der entspricht:
dereuropäischenRichtlinieüberFunkanlagen und Telekommunikationsendeinrichtungen (R&TTE).
der europäischen Richtlinie über die Beschränkung der Verwendung bestimmter gefährlicher Stoffe (RoHS).
accordance with Eur opean Directives
CE-Kennzeichnung
,
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34
This marking indicates that the product operates with an alternating current (AC) source (mains). It is completed by afferent values (voltage, frequency and max current).
This
marking indicates that your terminal is suitable for direct current (DC) only. It is completed by afferent values (voltage, and max current).
This marking indicates po we r supp l y meets the energy efficiency level VI requirements.
Marking for Class require a safety connection to electri cal earth.
II
product. Such product does not
For Indoor use only.
Output plug is Positive (+) and the barrel (ring) of
the output plug is Negative (-)
This marking indicates power supply meets limited power source safety requirements.
This marking is apposed on to connector for telephone line connection.
This marking is apposed on to connector for power supply output cable connection.
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35
8_1
Model : DESK/5000 Eth/Mod

FCC/IC Compliance

Model Name FCC ID IC NUMBER
IC : 2586D-D5000M00
IC : 2586D-D5000M01
IC : 2586D-D3200CL
IC : 2586D-D3500CL
IC : 2586D-D3500CLWI
this
equipment does cause
Model : DESK/5000 CL/Eth/Mod
Product : DESK/5000 CL/Eth/Mod/WiFi/BT
Product : DESK/3200 CL/Eth/Mod
Product : DESK/3500 CL/Eth/Mod
Product : DESK/3500 CL/Eth/Mod/WiFi
This for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there occur in a particular installation. If harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user encouraged to following measures :
FCC ID : XKB-D5000M00
FCC ID : XKB-D5000M01
FCC ID : XKB-D5000 CLWIBT IC : 2586D-D5000CLWIBT
FCC ID : XKB-D3200CL
FCC ID : XKB-D3500CL
FCC ID : XKB-D3500CLWI
equipment has been tested and found to comply with the
in
a residential installation.
is
no guarantee that interference
try
to correct interference by one or more of the
Reorient or relocate the receiving antenna. Increase the separation between the equipment and
receiver. Connect the equipment into an outlet on circuit different
from that to which the receiver Consult the dealer or an experienced radio/TV technician
for help.
is
connected.
This
equipment
will
limits
not
is
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36
This
device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference received,
including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d’Industrie Canad applicables aux appareils radio exempts de licence. L’exploitation est autor isée aux deux conditions sui vantes :
(1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its
gain should be so chosen that the equivalent isotropically radiate d power (e.i. r.p.) successful communication.
Conformément à la réglementation d’Industrie Canada, le présen émetteur radio peut fonctionner avec une antenne d’un type et d’u
n gai
n maximal (ou inférieur) approuvé pour l’émetteur pa Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensit nécessaire à l’établissement d’une co
This
device complies with FCC RF and Industry Canada RF radiati on expo sure device must be installed to provide a separation distance of at least 20cm from operating
Le présent appareil est conforme aux niveaux limites d’exigences d’expositio L’appareil doit être installé afin d’offrir une distance de séparation d’au moins 20cm avec l’utilisateur, et ne doit pas être installé à proximité ou être utilisé en conjonction avec une autre antenne ou un autre émetteur.
No changes shall be made to the equipment without the permission of Ingenico as this may void the user’s authority t operate the equipment.
in
conjunction with any other antenna or transmitter.
n RF aux personnes définies par Industrie Canada
is
not more than that necessary for
à l’intentio
n des
autres
utilisateurs, il
mmunication satisfaisante.
limits
set for th
for
general population.
all
persons and mus t not be co-located or
a
t r
faut
é
This
.
o
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Tout changement apporté à ce terminal non expressément
US : IEOMM01BD5000M01
approuvé par Ingenico est susceptible d’annuler le droit de l’utilisateur à se servir de cet équipement.
This product meets the applicable Innovation, Science and Economic Developmen t Canada technical spe c ifications. The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five. REN for this device
Le présent appareil est conforme aux spécifications techniques applicables d’Innovation, économique Canada. L’indice d’équivalence de la sonnerie (IES sert à indiquer le nombre maximal de dispositifs qui peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme des IES de tous les dispositifs n’exc
Part 68 of FCC Rules
is
0.1.
ède pas cinq. L’IES pour cet appareil est de 0.1.
Sciences et
Développement
)
Model Name US MODEM
Model : DESK/5000 Eth/Mod
Model : DESK/5000 CL/Eth/Mod
Product : DESK/5000 CL/Eth/Mod/ Wifi/BT
Product : DESK/3200 CL/Eth/Mod
Product : DESK/3500 CL/Eth/Mod
Product : DESK/3500 CL/Eth/Mod/WiFi
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is
a label that contains, amo ng other information, a product identifier in the format US: AAAEQ##TXXXX. provided to the telephone company.
US : IEOMM01BD5000M00
US : IEOMM01BD5000M01
US : IEOMM01BD3200CL
US : IEOMM01BD3500CL
US : IEOMM01BD3500CL
If
requested, this number must be
900024281 R11 000 05/1016
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38
This equipment uses the following USOC jacks: (RJ11C). A plug and jack used to connect this equipment to the premises
and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and m od ula r pl ug be connected to a compatible modular jack that install ation instructi ons for details.
The REN
is connected result but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be determined by the total RENs,
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible.
Also, you if
you believe
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact INGENICO, or your local INGENICO distributor or service center in the U.S.A. for repair and/or warrant information.
If your telephone line, e nsure the installati on of this equipmen t does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone qualified installer.
used to determine the number of devices that may be
to a telephone line. Excessive RENs on a telephone
in the devices not ringing in response to an incoming call. In most
will
be advised of your right to file a complaint with the FCC
it is
home
has specially wired alarm equipment
is
provided with this product. It
contact
necessary.
U.S.A service center: Ingenico North America 3025 Windward Plaza, suite 600 Alpharetta, GA 30005
USA
Tel: +1(678) 456 1200 Fax: +1 (678) 456 1201 Email: info.us@ingenico.com
connected
the local telephone
is
designed to
is
also compliant. See
company.
connected
company
wiring
line
may
to a line, as
to the
or
a
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38
“This Document is Copyright © 2016 by INGENICO Group. INGENICO retains
full contained in this document. The recipient can receive this document on the condition that he not use beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the pri or writte n per missio n of INGEN ICO. If the recipient ensures that any other recipient of this document, or information contained therein, confidentiality of that information.
Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be non-consistent with the present document.
All trademarks u sed in this document remain the property of their rightful owners.”
copyright ownership, rights and protection in all material
will
its
contents in any form or by any means, except as agreed
such permission
keep the document confidential and
is
granted,
it will
be subject to the condition that
is
held responsible to INGENICO for the
Your contact
will
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au c apital de 47 656 332 / 317 218 758 RCS Na nterre
900024281 R11 000 05/1016
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