28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au c apital de 47 656 332 / 317 218 758 RCS Na nterre
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: It gives you
the necessary information about safety precautions, unpacking,
installation, and maint ena nc e of yo ur ter min al.
WARRANTY / SECURITY
To benefit from the guarantee-related product, and to
respect the security, we ask you to use only the power
supply delivered in box with the product, entrusting
maintenance operations only to an authorized person.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
GARANTIE / SICHERHEIT
Um bestmöglich von dem garantierten Produkt zu profitieren
und die Sicherheitsbedingungen zu gewährleisten, bitten wir
Sie ausschließlich das der Verpackung beiliegende Netzteil
zu benutzen und ausschließlich befugte Personen mit der
Wartung zu beauftragen.
Bei Nichtbeachtung dieser Anweisung erlischt die
Haftbarkeit des Herstellers.
To power on or power down the terminal connect or disconnect the
power supply from the electric outlet.
Lithium battery cell
The terminal is fitted with a lithium battery cell which is not accessible
to the user. Only a qualified technician is authorized to open the unit
and change this component.
Electrical power supply network
The electrical outlet must meet the following criteria :
Must be installed near the equipment and easily accessible;
Must meet standards and regulations in the country of use;
For type A plug, the protection of the installation must be set
to 20 A.
Except for Norway do not connect on an
Telephone network
The phone network must comply with standards and regulations in the
country o f use
Explosion areas
Certain regulations restrict the use of radio equipment i
plants, fuel depots and any site where blasting is carried out. You are
urged to comply with these regulations. The terminal shall be protected
by a specially fitted and certified cover enabling use in proximity to a
fuel pump.
Electronic health appliances
According to the model your terminal could be a radio transmitter which
may interfere with health appliances, such as hearing aids, pacemaker,
hospital equipment, etc. Your doctor or the equipment manufacturer
will
Located under the terminal, it must be in place during normal operation
of the terminal.
Le réseau télép h oni que doit être conforme aux nor mes et
réglementations en v
igueur dans le pays d’utilisation.
3_1_2 Sicherheit
Power ein/Power aus – Nothalt
Zum Ein-oder Ausschalten der Klemme stecken oder ziehen Sie das
Netzkabel aus der Steckdose.
Lithi um-Batterie
Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den
Benutzer unzugänglich ist. Nur ein qualifizierter Techniker sollte die Box
zu öffnen, um die Komponente zu ersetzen.
Anschluss an das Stromnetz
Die Steckdose muss die folgenden Kriterien erfüllen:
In der Nähe des Geräts befinden und leicht zugänglich
Erfüllt die Normen und Vorschriften im Einsatzland
Typ-A Stecker müssen mit 20A abgesichert sein.
Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz
anschließen.
Telefonnetz
Einen Telefonstecker gemäß den Normen und Vorschriften des
Benutzerlandes bereitstellen.
Explosionsgefährdung
Einige Vorschriften beschränken den Einsatz von Funkgeräten in
Chemieanlagen,
Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten.
Das Terminal muss durch eine Abdeckung geschützt werden, die für
den Einsatz in der Nähe einer Kraftstoffpumpe speziell entwickelt und
zertifiziert ist.
Elektronik Gesundheit
Je nach Modell, könnte Ihr Gerät ein Funksender sein, der medizinische
Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung,
usw. stören kann. Ihr Arzt oder der Hersteller ist in der Lage, Sie
entsprechend zu beraten.
Die untere Gehäuseabdeckung
Sie befindet sich unter de m Termin al und mu ss bei nor mal e m
Terminalbetrieb an g e br ac ht sein.
You have an urgent call to make, when terminal hangs on the line.
Perform as follow in order to get a dial tone…
Place the handset in the hang up position and:
Or disconnect the power supply from the mains
Or disconnect the termin al telephone connector from the
You
Press the red key (=can cel)
telephone line socket, and place the telephone connector
into the telephone line socket.
will
get a dial tone within 6 seconds.
3_3
Security of your termi nal (tampe-
ring attempt detection)
Your device
Upon receipt of your terminal you should check for signs of tampering
of the equipment. It
performed regularly after receipt. You should check, for example: that
the keypad
that have been connected to any ports on your terminal or associated
equipment, the chip card reader, or any other part of your terminal.
Such checks would provide warning of any unauthorized modifications
to your terminal, and other sus pici o us beha vior of individuals that
have access to your terminal. Your terminal detects any “tampered
state”. In this state the terminal
Irruption!” and further use of the terminal
observe the “Alert Irruption!” message, you should contact the terminal
helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently verified
as being trustworthy.
The terminal must never be put in or left at a location where it could be
stolen or replaced by another device.
Your device is also available with PCI PTS compliant pin-shield:
Positioning of the terminal on check stand must be in such
a
way to make cardholder PIN (Personal Identification
Number) spying infeasible. Installing device on an adjustable
stand must be in such a way that consumers
terminal sideways and/or tilt it forwards/ backwards to
position that makes visu al observation of the PIN-entry
process difficult. Positi oning of in-store secu rity came ras
such that the PIN-entry keypad is not visible. NEVER ask the
customer to divulge their PIN
advised to ensure that they are not being overlooked when
entering their PIN
Code.
Code.
can
Customers should be
3_4 Desk series : Fixed Inst a lla tion
If the device is to
cardholder to pick up and shield their PIN entry themselves, the
device may be used without PIN shield, but it must be installed in the
following manner:
a) The device must be angled at 45 or more, so that oversight of the PIN
entry from the rear of the device is not possible.
b) The devi ce must either b e fitted in a swiv el stand – so that the
customer can position the device in the best angle to prevent oversight
– or the device must be fixed in the best possible position to prevent
oversight if such a generic position exists in the specific environment
to which the device is installed.
c) The device environment must be accompanied with conspicuous
notices and educational material which informs the customer to shield
their PIN during PIN entry.
d) The device must be deployed so that oversight from other
customers, either in different payment lanes, or in other areas of
the shopping environment, is prevented. This may be achieved
through the placement of the lanes and device , so that the customer
is automatically positioned between the device keypad and other
customers. Alternatively, it may be achieved by the environment in
which the device is installed, so that the checkout itself shields the PIN
entry process.
e) The terminal is exclusively made for indoor use If the above
conditions are not fulfilled, the device with PIN shield must be used.
be
used in a situation where it is not possible for the
Install the terminal on a flat surface, with an easy access to an electrical
outlet and telephone line. Place the terminal away from any heat source
and protected from dust, vibrations and electromagnetic radiations
(away from video terminals, PC, anti-shoplifting barriers, ...). The
terminal
is
exclusively m ade for indoor use.
Operating conditions
Storage conditions
4_2
Stellen Sie das Terminal auf eine flache Oberfläche mit einfachem
Zugang zu einer Netzsteckdose und Telefonleitung. Stellen Sie das
Terminal nicht in der Nähe von Wärmequellen auf und schützen Sie
es vor Staub, Vibrationen und elektromagnetischen Strahlungen (weit
entfernt von Videoterminals, PCs, Diebstahlschranken, etc.)
Unclip the trapdoor by pushing on the clip
shown on the figure here below.
Then lift the trapdoor rearward to remove it, as shown by arrows
on the figure
with your finger as
Closing down-side trapdoor
To close the trapdoor, start by
landing tr a p door on to bottom
casing a s shown on the figure ,
manage 5/6mm distance
insertion then push and clip it.
Connecting is to be made when the terminal is powered off.
WARNHINWEIS
Die Anschlüsse müssen bei ausgeschaltetem Terminal
erfolgen.
Perform the following operations:
Plug telephone line , equipped
country specific converter , to the telephone network (*).
Connect the other end to the terminal telephone connection .
If
necessary, connect the telephone (Telephone
for the terminal to operate)
Optionally plug others cables (Ethernet, RS232, USB…)
Plug PSU power lead into the power socket .
Open down side
trapdoor then unclips
the cables hook
Before starting, switch off the terminal by disco nnecting the
power supply.
WARNHINWEIS
Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das
Netz.
Open down side trapdoor
Cut corner
Insert the SIM GPRS into the slot marked (SIM1) as indicated on
the figure. Take care to ensure that the SIM is inserted
correct manner. The cut corner must be positioned as indicated
on the figure.
Before starting, switch off the terminal by disco nnecting the
power supply.
WARNHINWEIS
Bevor Sie beginnen, das Gerät auszuschalten, indem Sie das
Netz.
Open down side trapdoor
nsert the SIM GPRS into the slot marked (SIM2) as indicated on
the figure. Take care to ensure that the SIM GPRS is inserted
in the correct manner. The insertion position SIM corner
(engraved on the terminal) must be located as shown on figure.
Cut corner
Do not force at the insertion. Once posi tioned the SIM GPR S
is not fully inserted, this is normal.
Nich t mit G ewa lt ein zusetzen. Nach der Positionierung der
GPRS-SIM-Karte wi rd den ganzen Weg, wa s normal ist ni cht
eingelegt.
supplied with one paper roll. Whe n the paper roll
end, a
red line
will
appear on the paper; this indicates that
be
replaced.
CAUTION
Use only paper approved by the manufacturer (diameter 40 mm).
Use of unsuitable paper
terminal (see paper characteristics at “Maintenance” chapter).
WARNHINWEIS
Nur vom Hersteller zugelassenes Papier benutzen
(Durchmesser 40 mm). Durch den Einsatz von ungeeignetem
Papier kann der Drucker des Terminals beschädigt werden
(Siehe die Papierspezifikationen in Kapitel «Wartung»).
Open the paper compartment by lifting the catch located at the
rear of the terminal and drag the cover to the rear.
Bring the card firmly up to the active zone
above (at about 1cm) the contactless logo
located on paper trapdoor button.
Keep the card close to the contactless logo
during the transaction
Your contactless terminal provides four
contactless status lights located on display/
lens.
6_3_3 Reading Contactless (Optional)
When a contactless transaction
the
first
(left hand) status light
steadily;
this
in
use but a card
When a contactless card
the contactless active zone (*) during a
transaction the second,
status lights
is
successful when all
and a confirmation tone can be heard.
indicates that the contactless
is
not being read.
will
be
lit
in turn. The card read
four
(*): Contactless Symbol is a trademark owned by a nd used with the
permission of EM VCo, LLC.
CAUTION
Do not stick any conductive label on to contactless active
zone located on paper trapdoor button. It can decrease
seriously contactless efficiency.
WARNHINWEIS
Keine leitende Etikett Kleben Sie nicht an kontaktlosen
aktiven Zone auf Papier Falltür-Taste befindet. Es kann
ernsthaft kontakt Effizienz verringern.
direct contact with mate rials containing plasticizers (PVC
transparent folders or env el ope s)
direct contact with «diazo» papers
direct contact with water
Rubbing or pressing the paper too str on gly
CAUTION
In order to benefit from the complete guarantee of the
product, use
manufactur er approved therm al paper only.
WARNHINWEIS
Um in den vollen Genuss der Garantie zu kommen, darf nur
vom Hersteller zugelassenes wârmeempfindliches Papier
benutzt werden.
7_
2
Cleaning of the terminal
First of all, unplug all the wires from the terminal.
Good rules for proper cleaning of the terminal are:
Use a soft cloth that is very slightly soaked with soapy
water to clean the outside of the terminal. Manufacturer
wipes
Do not clean the electrical connections.
kit
is strongly recommended (ref: 296118801).
CAUTION
Do not use in any case, solvents, detergents or abrasive
products:
Those materials might damage the plastic or electrical
contacts.
WARNHINWEIS
In jedem Fall, verwenden Sie keine Lösungsmittel,
Reinigungsmittel oder Scheuermittel:
Diese Materialien können Kunststoff-oder elektris che
Kontakte beschädige n.
labeled
2002/96/EC concerning Waste Electrical and Electronic Equipment
(WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those
provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment
and batteries.
Ingenico ensures that efficient collection and recycling schemes are
set-up for WEEE and batteries according to the local regulation of your
country. Please contact your retailers for more detailed information
about the compliance solution in place for disposing of your old
product and used batteries.
Packaging waste must also be collected separately to assure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries will ensure safety of human health and
environment
8_
Markings
The associated symbol means that WEEE and waste
batteries must not be thrown away but collected
separately and recycled.
in
The CE marking indicates terminal co mplies with
harmonized standards and requirements of
European Directives on:
Radio and Telecommunications Terminal
Equipment (R&TTE)
RoHS (Restriction of Hazardous Substances)
Dieses Produkt, mit der
entspricht:
dereuropäischenRichtlinieüberFunkanlagen
und Telekommunikationsendeinrichtungen
(R&TTE).
der europäischen Richtlinie über die
Beschränkung der Verwendung bestimmter
gefährlicher Stoffe (RoHS).
This marking indicates that the product operates
with an alternating current (AC) source (mains). It is
completed by afferent values (voltage, frequency
and max current).
This
marking indicates that your terminal is
suitable for direct current (DC) only. It is completed
by afferent values (voltage, and max current).
This marking indicates po we r supp l y meets the
energy efficiency level VI requirements.
Marking for Class
require a safety connection to electri cal earth.
II
product. Such product does not
For Indoor use only.
Output plug is Positive (+) and the barrel (ring) of
the output plug is Negative (-)
This marking indicates power supply meets limited
power source safety requirements.
This marking is apposed on to connector for
telephone line connection.
This marking is apposed on to connector for power
supply output cable connection.
This
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction, may cause
harmful interference to radio communications.
However, there
occur in a particular installation. If
harmful interference to radio or television reception which can
be determined by turning the equipment off and on, the user
encouraged to
following measures :
FCC ID : XKB-D5000M00
FCC ID : XKB-D5000M01
FCC ID : XKB-D5000 CLWIBT IC : 2586D-D5000CLWIBT
FCC ID : XKB-D3200CL
FCC ID : XKB-D3500CL
FCC ID : XKB-D3500CLWI
equipment has been tested and found to comply with the
in
a residential installation.
is
no guarantee that interference
try
to correct interference by one or more of the
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and
receiver.
Connect the equipment into an outlet on circuit different
from that to which the receiver
Consult the dealer or an experienced radio/TV technician
device complies with Part 15 of the FCC Rules and Industry
Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received,
including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d’Industrie Canad
applicables aux appareils radio exempts de licence. L’exploitation
est autor isée aux deux conditions sui vantes :
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d’en compromettre le fonctionnement.
Under Industry Canada regulations, this radio transmitter may
only operate using an antenna of a type and maximum (or lesser)
gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and
its
gain should be so chosen that the equivalent isotropically
radiate d power (e.i. r.p.)
successful communication.
Conformément à la réglementation d’Industrie Canada, le présen
émetteur radio peut fonctionner avec une antenne d’un type et
d’u
n gai
n maximal (ou inférieur) approuvé pour l’émetteur pa
Industrie Canada. Dans le but de réduire les risques de brouillage
radioélectrique
choisir le type d’antenne et son gain de sorte que la puissance
isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensit
nécessaire à l’établissement d’une co
This
device complies with FCC RF and Industry Canada RF
radiati on expo sure
device must be installed to provide a separation distance of
at least 20cm from
operating
Le présent appareil est conforme aux niveaux limites d’exigences
d’expositio
L’appareil doit être installé afin d’offrir une distance de séparation
d’au moins 20cm avec l’utilisateur, et ne doit pas être installé à
proximité ou être utilisé en conjonction avec une autre antenne
ou un autre émetteur.
No changes shall be made to the equipment without the
permission of Ingenico as this may void the user’s authority t
operate the equipment.
in
conjunction with any other antenna or transmitter.
Tout changement apporté à ce terminal non expressément
US : IEOMM01BD5000M01
approuvé par Ingenico est susceptible d’annuler le droit de
l’utilisateur à se servir de cet équipement.
This product meets the applicable Innovation, Science and
Economic Developmen t Canada technical spe c ifications. The
Ringer Equivalence Number (REN) indicates the maximum
number of devices allowed to be connected to a telephone
interface. The termination of an interface may consist of any
combination of devices subject only to the requirement that the
sum of the RENs of all the devices not exceed five. REN for this
device
Le présent appareil est conforme aux spécifications techniques
applicables d’Innovation,
économique Canada. L’indice d’équivalence de la sonnerie (IES
sert à indiquer le nombre maximal de dispositifs qui peuvent être
raccordés à une interface téléphonique. La terminaison d’une
interface peut consister en une combinaison quelconque de
dispositifs, à la seule condition que la somme des IES de tous les
dispositifs n’exc
Part 68 of FCC Rules
is
0.1.
ède pas cinq. L’IES pour cet appareil est de 0.1.
Sciences et
Développement
)
Model NameUS MODEM
Model : DESK/5000 Eth/Mod
Model : DESK/5000 CL/Eth/Mod
Product : DESK/5000 CL/Eth/Mod/ Wifi/BT
Product : DESK/3200 CL/Eth/Mod
Product : DESK/3500 CL/Eth/Mod
Product : DESK/3500 CL/Eth/Mod/WiFi
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the bottom of this equipment
is
a label that contains, amo ng other information, a product identifier
in the format US: AAAEQ##TXXXX.
provided to the telephone company.
This equipment uses the following USOC jacks: (RJ11C).
A plug and jack used to connect this equipment to the premises
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and m od ula r pl ug
be connected to a compatible modular jack that
install ation instructi ons for details.
The REN
is
connected
result
but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be
determined by the total RENs,
If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance
of service may be required. If advance notice is not practical, the
telephone company will notify the customer as soon as possible.
Also, you
if
you believe
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of this
equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, please contact INGENICO,
or your local INGENICO distributor or service center in the U.S.A. for
repair and/or warrant information.
If your
telephone line, e nsure the installati on of this equipmen t does not
disable your alarm equipment. If you have questions about what
will disable alarm equipment, consult your telephone
qualified installer.
used to determine the number of devices that may be
to a telephone line. Excessive RENs on a telephone
in the devices not ringing in response to an incoming call. In most
will
be advised of your right to file a complaint with the FCC
it is
home
has specially wired alarm equipment
is
provided with this product. It
contact
necessary.
U.S.A service center:
Ingenico North America
3025 Windward Plaza, suite 600
Alpharetta, GA 30005
full
contained in this document. The recipient can receive this document
on the condition that he
not use
beforehand, without the prior written permission of INGENICO.
Moreover, nobody is authorized to place this document at the disposal
of any third party without the pri or writte n per missio n of INGEN ICO.
If
the recipient ensures that any other recipient of this document, or
information contained therein,
confidentiality of that information.
Care has been taken to ensure that the content of this document is
as accurate as possible. INGENICO however declines any responsibility
for inaccurate, incomplete or outdated information. The contents of
this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be
non-consistent with the present document.
All trademarks u sed in this document remain the property of their
rightful owners.”
copyright ownership, rights and protection in all material
will
its
contents in any form or by any means, except as agreed
such permission
keep the document confidential and
is
granted,
it will
be subject to the condition that
is
held responsible to INGENICO for the
Your contact
will
www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35
Ingenico - SA au c apital de 47 656 332 / 317 218 758 RCS Na nterre
900024281 R11 000 05/1016
All rights reserved
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