INGENICO D3500CLWI User Guide

Desk Series

User Guide

www.ingenic o.com

28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35 Ingenico - SA au c apital de 47 656 332 / 317 218 758 RCS Na nterre

Desk Series

Contents

6

8

13

14

15

1_Introduction

2_

Unpacking

3_

Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety 3_1_2 Sicherheit

3_2 Telephone emergency, hanging up

3_3

Security of your terminal

(tampering attempt detection)

3_4 Desk series : Fixed Installation 3_5 Characteristics

3_5_1 Main Characteristics

3_5_2

Haupteigenschaften

4_

Installation

4_1

Positioning the terminal

4_2

Aufstellung des Terminals

4_3

Connections

4_4

Installing the Terminal -

Cable fixing

4_4_1 K it Magic Box installation (optional)

4_5

Installing SAM

(Secure access module)

4

5

6

6 7

8 9

10

10 11

13

17

20

900024281 R11 000 05/1016

2

Desk Series

4_6

24

28

28 28 28 30

Installing MicroSD Card (optional)

4_7

Installing SIM for GPRS (optional)

4_8

Installing SAM3 (optional)

4_9

Installing 2nd SIM for GPRS

(optional)

5_

Installing a paper roll

6_

Daily use

6_1 Keypad functions 6_2 Adjusting the contrast

(B&W display only)

6_3 Card insertion

6_3_1 Swiping a card 6_3_2 Inserting a chip card

6_3_3

Reading Contacless (Optional)

6_3_4

Headphone output (Optional)

7_

Maintenance / Wartung

7_1 Paper roll 7_2 Cleaning of the terminal 7_3 Transport and storage 7_4 Troubleshooting 7_5 Troubleshooting

8_Markings

8_1

FCC/IC Compliance

21 22

23

25

27

30

30 31

32 32

33

35

900024281 R11 000 05/1016

3

Desk Series

1_

Introduction

Thank you for choosing an Ingenico payment terminal. We recommend you to read carefully this user guide: It gives you

the necessary information about safety precautions, unpacking, installation, and maint ena nc e of yo ur ter min al.

WARRANTY / SECURITY

To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person. Failure to comply with these instructions will void the manufacturer’s responsibility.

GARANTIE / SICHERHEIT

Um bestmöglich von dem garantierten Produkt zu profitieren und die Sicherheitsbedingungen zu gewährleisten, bitten wir Sie ausschließlich das der Verpackung beiliegende Netzteil zu benutzen und ausschließlich befugte Personen mit der Wartung zu beauftragen. Bei Nichtbeachtung dieser Anweisung erlischt die Haftbarkeit des Herstellers.

900024281 R11 000 05/1016

This symbol indicates an important Warning.

Dieses Symbol weist auf eine wichtige Warnung.

This symbol indicates a piece of advice.

4

Desk Series

2_Unpacking

According to the model, the following items are included in the packaging box (including optional accessories):

The terminal equipped with its paper roll The power supply with its cable connection (according to the

national needs). The cable connection for the telephone or Ethernet network This installation guide

User guide

Cable connection for the telephone or E thernet net wor k

Wall mounted power

supply unit

Terminal

CAUTION

The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.

WARNHINWEIS

Bitte verwenden Sie ausschließlich das mitgelieferte Netzteil, kein anderes Netzteil.

Desktop power supply unit required if terminal is fitted with the following options:

Radio model (all) Contactless model

900024281 R11 000 05/1016

5

Desk Series

ADVICE Keep the packaging.

the terminal

is

shipped.

It

must be re-used whenever

3_Recommendations

3_1 Safety / Sicherheit

3_1_1 Safety

Power o n/Power d own – Emergency stop

To power on or power down the terminal connect or disconnect the power supply from the electric outlet.

Lithium battery cell

The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.

Electrical power supply network

The electrical outlet must meet the following criteria :

Must be installed near the equipment and easily accessible; Must meet standards and regulations in the country of use; For type A plug, the protection of the installation must be set

to 20 A. Except for Norway do not connect on an

Telephone network

The phone network must comply with standards and regulations in the country o f use

Explosion areas

Certain regulations restrict the use of radio equipment i plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Electronic health appliances

According to the model your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will

be able to provide you with appropriate advice.

IT

electric al network.

n chemical

900024281 R11 000 05/1016

6

Desk Series

Bottom side compartment trapdoor

Located under the terminal, it must be in place during normal operation of the terminal. Le réseau télép h oni que doit être conforme aux nor mes et réglementations en v

igueur dans le pays d’utilisation.

3_1_2 Sicherheit

Power ein/Power aus – Nothalt

Zum Ein-oder Ausschalten der Klemme stecken oder ziehen Sie das Netzkabel aus der Steckdose.

Lithi um-Batterie

Das Terminal ist mit einer Lithiumbatterie ausgestattet, die für den Benutzer unzugänglich ist. Nur ein qualifizierter Techniker sollte die Box zu öffnen, um die Komponente zu ersetzen.

Anschluss an das Stromnetz

Die Steckdose muss die folgenden Kriterien erfüllen:

In der Nähe des Geräts befinden und leicht zugänglich Erfüllt die Normen und Vorschriften im Einsatzland Typ-A Stecker müssen mit 20A abgesichert sein.

Mit Ausnahme von Norwegen nicht an ein IT-Stromnetz anschließen.

Telefonnetz

Einen Telefonstecker gemäß den Normen und Vorschriften des Benutzerlandes bereitstellen.

Explosionsgefährdung

Einige Vorschriften beschränken den Einsatz von Funkgeräten in Chemieanlagen, Explosionsgefahr. Sie werden gebeten, diese Vorschriften einzuhalten. Das Terminal muss durch eine Abdeckung geschützt werden, die für den Einsatz in der Nähe einer Kraftstoffpumpe speziell entwickelt und zertifiziert ist.

Elektronik Gesundheit

Je nach Modell, könnte Ihr Gerät ein Funksender sein, der medizinische Gerste wie Hörgeräte, Herzschrittmacher, Krankenhausausrüstung, usw. stören kann. Ihr Arzt oder der Hersteller ist in der Lage, Sie entsprechend zu beraten.

Die untere Gehäuseabdeckung

Sie befindet sich unter de m Termin al und mu ss bei nor mal e m Terminalbetrieb an g e br ac ht sein.

Kraftsto

fflager

n und anderen Standorten

mi

t

900024281 R11 000 05/1016

7

Desk Series

3_2 Telephone emergency, hanging up

You have an urgent call to make, when terminal hangs on the line. Perform as follow in order to get a dial tone…

Place the handset in the hang up position and:

Or disconnect the power supply from the mains Or disconnect the termin al telephone connector from the

You

Press the red key (=can cel)

telephone line socket, and place the telephone connector into the telephone line socket.

will

get a dial tone within 6 seconds.

3_3

Security of your termi nal (tampe-

ring attempt detection)

Your device Upon receipt of your terminal you should check for signs of tampering of the equipment. It performed regularly after receipt. You should check, for example: that the keypad that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal. Such checks would provide warning of any unauthorized modifications to your terminal, and other sus pici o us beha vior of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal Irruption!” and further use of the terminal observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

Your device is also available with PCI PTS compliant pin-shield:

fulfils

current applicable PCI PTS security requirements.

is

strongly advised that these checks are

is firmly

in place; that there

will

repeatedly flash the message” Alert

is

no evidence of unusual wires

will

not be possible.

If

you

900024281 R11 000 05/1016

8

Desk Series

CAUTION

Positioning of the terminal on check stand must be in such a

way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers terminal sideways and/or tilt it forwards/ backwards to position that makes visu al observation of the PIN-entry process difficult. Positi oning of in-store secu rity came ras such that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN advised to ensure that they are not being overlooked when entering their PIN

Code.

can

Customers should be

3_4 Desk series : Fixed Inst a lla tion

If the device is to cardholder to pick up and shield their PIN entry themselves, the device may be used without PIN shield, but it must be installed in the following manner:

a) The device must be angled at 45 or more, so that oversight of the PIN

entry from the rear of the device is not possible.

b) The devi ce must either b e fitted in a swiv el stand – so that the

customer can position the device in the best angle to prevent oversight – or the device must be fixed in the best possible position to prevent oversight if such a generic position exists in the specific environment to which the device is installed.

c) The device environment must be accompanied with conspicuous

notices and educational material which informs the customer to shield their PIN during PIN entry.

d) The device must be deployed so that oversight from other

customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device , so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.

e) The terminal is exclusively made for indoor use If the above

conditions are not fulfilled, the device with PIN shield must be used.

be

used in a situation where it is not possible for the

swivel the

a

900024281 R11 000 05/1016

9

Desk Series

3_5 Characteristics / Haupteigenschaften

Weight (w/o paper roll)

Size 187 x 82 x 68 mm (l x w x h)

Weight

approx 115 g

Size approx 77 x 25 x 89 mm (L x w x h)

Class

Class II equipment

Input voltage

AC 230V 50-60Hz

Output voltage

DC 8V 2A

Weight

Size approx 118 x 48 x 31 mm (L x w x h)

Class

Input voltage

AC 100-240V 50-60Hz

Output voltage

DC 8V 3A

Weight

approx 230 g (without mains cable)

Size approx 115 x 52 x 32 mm (L x w x h)

Class

Class II equipment

Input voltage

Output voltage

DC 8V 4A

3_5_1 Main Characteristics

Terminal

Power supply unit (wall mounted)

3A Desktop power supply unit

approx 191 g (without mains cable)

about 310 g to 340 g full option

The power supply unit is especially designed by the manufacturer for its terminal with contactless function, do not use another one.

4A Desktop power supply unit

The power supply unit is especially designed by the manufacturer for its terminal with radio transceivers, do not use another one.

900024281 R11 000 05/1016

Class II equipment

AC 115-230V 50-60Hz

10

Desk Series

Accordance terminal / type of power supply

Label on terminal

8V 2A

Plug power supply (wall mounted) (Output 2A) Desktop power supply (Ou t pu t 3A)

Desktop po wer supply (Output 4A)

Label on terminal

Power block cable

Telephone cable

approx 3 m

Gewicht

Optionen

Größe

187 x 82 x 68 mm (L x B x

H)

Gewicht

ungefähr 115 g (ohne Netzkabel)

Größe

ungefähr 75 x 25 x 89 mm (L x B x H)

Klasse

Eingangsspannung

AC 230V 50-60Hz

Ausgangsspannung

DC 8V 2A

Type power supply

Recommended for terminals without any Radio transceivers (ie : Ethernet/Modem).

8V 3A

8V 4A

Recommended for terminals with Contactless

Recommended for terminals with Radio transceivers (2G, 3G, Wifi, Bluetooth)

Cable length

Type power supply (wall mounted)

approx 1,8 m

Terminal

Netzteil (an der Wand angebracht)

3_5_2 Haupteigenschaften

310 g bis 340 g bei allen

900024281 R11 000 05/1016

Ausrüstung Klasse II

11

Desk Series

3A Büronetzadapter

Gewicht

ungefähr 191 g (ohne Netzkabel)

Größe

ungefähr 118 x 48 x 31 mm (L x B x H)

Klasse Ausrüstung Klasse II

Eingangsspannung

AC 100-240V 50-60Hz

Ausgangsspannung

DC 8V 3A

Gewicht

ungefähr 230 g (ohne Netzkabel)

Größe

ungefähr 111 x 52 x 32 mm (L x B x H)

Klasse Ausrüstung Klasse II

Eingangsspannung

AC 115-230V 50-60Hz

Ausgangsspannung

DC 8V 4A

Label terminal

Netzteiltyp

Plug Netzadapter (Befestigung an der Wand)

Netzteilkabel Telefonkabel

ungefähr 1,8 m ungefähr 3 m

Der Netzteil wu rd e spe ziel l v o m H e rs tel ler für seine Termin al s entworfen und muss mit diesen benutzt werden.

4A Büronetzadapter

Der Netzteil wu rd e spe ziel l v o m H e rs tel ler für seine Termin al s entworfen und muss mit diesen benutzt werden.

Dazugehöriges Terminal / Netztei ltyp

8V 2A

8V 3A

8V 4A

Kabellänge

900024281 R11 000 05/1016

(OUTPUT 8V 2A) oder Büronet za d a p t er (OUTPUT 8V 4A)

Büronet za d a p t er (OUTPUT 8V 3A)

Büronet za d a p t er (OUTPUT 8V 4A)

12