INGENICO BAS930B, EFT930G, BAS930P, EFT930B User Manual

s e r G u i

EFT930 Wireless Series

d e

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 www.ingenico.com

Contents

1. Introduction___________________________________________________ 4

2. Presentation __________________________________________________ 4

2.1. Content of the box ............................................................................................4

2.2. Overview of the EFT930 ............................................................................................ 5

2.3. Keyboard details and functionality ......................................................................................6

3. Use of the terminal_____________________________________________ 6

3.1. Adjusting contrast ............................................................................................6

3.2. Reading card ............................................................................................ 7

3.3. Switching off the terminal ............................................................................................8

3.4. Installing the terminal on the base.......................................................................................8

4. Installation ___________________________________________________ 9

4.1. Recommendations ............................................................................................9

4.2. Terminal connections ............................................................................................9

4.3. Installing Modules ...........................................................................................10

4.3.1. SAM1/SAM2 10

4.3.2. SAM3/SAM4 or SIM 10

4.3.1. MMC or SD Memory Card 11

4.4. Paper roll ...........................................................................................12

4.4.1. Mains characteristics of INGENICO paper roll 12

4.4.1. Installing paper roll 12

4.5. Battery ...........................................................................................14

4.5.1. Main characteristics 14

4.5.2. Installing the battery 14

4.5.3. Charging the battery 14

4.5.4. Changing the battery 16

5. Base _________________________________________________________17

5.1. Base identification ...........................................................................................17

EFT930 Wireless Series • 2/35

9000001568 R11 000 02/941

5.1.1. Base charger (EFT930G or EFT930W) 17

5.1.2. Base Modem 18

5.1.3. Base Ethernet (EFT930P) 20

5.1.4. Base Bluetooth Modem 21

5.1.5. Base Bluetooth Ethernet (EFT930B) 23

5.1.6. Base Bluetooth Ethernet Modem (EFT930B) 24

5.1.6.1. Overview 24

5.1.6.2. USB/RS232 Cable for Base BEM 25

5.1.7. Base Ethernet Modem (EFT930P) 26

5.1.7.1. Overview 26

5.1.7.2. USB/RS232 Cable for Base EM 27

6. Recommendations ___________________________________________ 28

6.1. Safety ..........................................................................................28

6.2. Telephone call ..........................................................................................29

7. Standards ___________________________________________________ 30

8. Troubleshooting______________________________________________ 34

9. Annex ______________________________________________________ 35

This symbol indicates an important Warning.

This symbol indicates a piece of Advice.

EFT930 terminal unit equipped

A power supply unit that

A base receiving the unit

A user guide

A battery pack

A telephone cable

Power travel adapter

Introduction

We hope that you will be fully satisfied with your new terminal EFT930. This terminal comes in different models: EFT930G, EFT930B, EFT930P, EFT930W.

Please read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY / SECURITY Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.

Presentation

2.1. Content of the box

disconnected

with a paper roll

WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

ADVICE :

Keep the packaging. It must be re-used whenever the terminal is shipped.

connects the power supply to the electric network

(With base modem)

(When no base)

(if no power travel adapter)

Mini USB B serial link

1 st Smart

card reader

Base unit

Backlit keyboar

Magnetic card

Compartment where are located :

Large graphic display

Easy loading printer

Compartment where are located :

Terminal

2.2. Overview of the EFT930

reader

• the battery pack

• the modules SAM1/ SAM2

• the modules SAM3/SAM4 or SIM

• the modules MMC or SDCARD

• the 2

Smart card reader

Weight Between 360 g and 410 g, according to the model without paper roll and battery

Dimensions 180 x 79 x 57 mm (L x w x h)

Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment

Connections on terminal

Mini USB A serial link 100 mA max

Base

Weight About 120g

Dimensions 153 x 87 x 33 mm (L x w x h)

Power supply unit

Weight About 100g

2pole sockets 1 A

The power supply unit is specially fitted for INGENICO terminals.

2.3. Keyboard details and functionality

This chapter describes the key functions of a terminal with no specific application. Some keys can have other functions according to the applications that are in the terminal.

The navigation keys navigate in the terminal menus

The arrow key advances the paper a few centimetres It is also used to switch on the terminal

The function key accesses the different application menus

The red key cancels the procedure in progress

The yellow key cancels the last character

The green key validates input selections and information

Use of the terminal

ADVICE

Before to use the terminal, always check if the roll of paper is present.

3.1. Adjusting contrast

If you wish to increase or to decrease the contrast of the characters displayed on screen,

press simultaneously and in order to decrease the contrast, or and

in order to increase the contrast.

Keep pressing the keys as long as necessary.

Active zone

Green leds

3.2. Reading card

Magnetic stripe card

The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading.

Smart card

• 1

with the metal chip facing upwards and leave in position throughout the transaction.

• 2

Insert the card up side down, magnetic stripe visible. (Optional)

Warning

Switch off the terminal before opening the cover.

Contactless (if available on your terminal)

• Bring the card firmly up to the active

zone. Keep the card close to the reader during the transaction

• The 4 green LEDs indicate that the

transaction is completed. (as shown on the picture)

The terminal behavior for the cardholder may very depending on:

card reader : insert the card horizontally

card reader : is located on back of the terminal.

• The terminal environment

• Local usage (language…)

3.3. Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.

It may also be forced stopped by pressing simultaneously and (yellow key)

for one second.

In order to restart the terminal, press on the keyboard. For EFT930 colour and

contactless terminals, press on the keyboard until : -) appears on the screen.

3.4. Installing the terminal on the base

Connecting the terminal on the base

Place the EFT930 between the flanges on its base so that the contacts of the EFT930 engage on the contacts provided on the base (see picture below).

Using the modem base

Once installed, the base modem is designed to always be plugged into the mains network and be connected to a telephone line. The telephone line should not be shared.

The portable may be placed back on its base after each transaction.

It must be placed on its base in the following cases :

• When telephone network is used for : authorization request, remote collection,

downloading, check processing (If the base is connected to a check reader).

Connector used for USB

Installation

4.1. Recommendations

Location of the terminal

Place the base on flat surface near an electric socket and a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).

Operating conditions

Ambiant temperature from +5°C to +45°C

Max relative humidity 85% at +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

• There are 2 USB connectors on the left side of the EFT930 Wireless terminal.

(See below picture)

Mini-USB Host A*

Key, etc…)

*Mini USB durability : up to 5000 mating cycles

• The terminal supports USB Keys Class 100 mA with format FAT or FAT32

• The USB Key has to be used with a USB adapter (refers to accessories section)

4.2. Terminal connections

Mini-USB Slave B* Connector used with PC, travel charger adapter, etc...)

Cut corner

4.3. Installing Modules

4.3.1.

SAM1/SAM2

WARNING

Switch off the terminal by disconnecting the power supply.

The connector modules security SAM are located inside the terminal, in a closed compartment.

• Turn the terminal and unclip the top cover flap by pushing

on the clips with your nails as shown with the arrows on the picture

• SAM1 and SAM2 are indentified by the engraved marks on

the lower housing

• When introducing a SAM in its slot, be sure to put the

cut corner as indicated on the picture

• Close the cover flap

TIP

Use a piece of adhesive tape to grip the SAM for easier and faster removal.

position

4.3.2.

SAM3/SAM4 or SIM

WARNING Switch off the terminal prior to inserting the modules

• Open the lower cover flap, by pushing on the clips with

your nails as shown on the picture

• SAM3 and SAM4 or SIM are indentified by the engraved

marks on the lower housing

• When introducing a SAM in its slot, be sure to put the

cut corner as indicated on the picture

For easier introduction the cut corner is also indicated with an engraved marks on the lower housing

Close the cover

TIP Use a piece of adhesive tape to grip the SAM for easier and faster removal.

position

Cut corner

position

4.3.3.

MMC or SD Memory Card

Open the lower cover flap to access the MMC or the SD Memory Card area.

CAUTION: Switch off the terminal before opening the cover.

To install a MMC or a SD Memory Card (SD and SDHC):

• Open the lower cover flap as indicated with the arrows on

the picture

• Insert the MMC or a SD Memory Card into the connector

slot shown by the arrow on the figure.

Be sure to put the cut corner as indicated on the figure

• Close the lower cover flap

The terminal supports SD and SDHC up to 4GB

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