INGENICO AXICL4GWBT, AXICLWBT Users Manual

AXIUM D7

User Guide

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Contents

4

9

7

8

13

16 16

1_

Introduction

2_Presentation

2_1

2_2

3_

Prepare your terminal

3_1 Connect the battery

3_2

3_3

3_4

4_Charge your terminal

4_1

4_2

4_3 Changing the battery

5

Content of the box

Overview of the AXIUM D7

Install SIM & MicroSD

Install SAM

Switch On/Off the terminal

Battery characteristics

Charge of the battery

5

8

11

12

14

5_Use of your terminal

6_

Installation

AXIUM D 7

16

5_1 Keyboard on payment side

5_2 Touch panel on payment side

5_3 Reading card

5_4

FCC/IC Compliance

17

18

20

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7_Docking station

26

22

21

8_

Recommendations

8_1 Safety

8_2

Security of your terminal

9_

Standards

10_

Troubleshooting

11_

Marking

23

25

27

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1_

Introduction

We hope that you D7.

Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

will

be

fully

satisfied with your new termin al AXIUM

WARRANTY /

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.

SECURITY

This symbol indicates an important Warning.

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2_

User guide

Presentation

2_1 Content of the box

AXIUM D7 terminal unit equipment

Payment side with small display and physical keyboard

Merchant side (Android display and touch panel interface.

Android is a trademark o f Google LLC.

TM

User Interface) with a 7 inch

A battery pack disconnected

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Power supply and USB-C cable

WARNING

The power supply unit provided with your equipment is

specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently damage your terminal.

ADVICE

Keep the packaging. terminal

is

similar

shipped.

voltage/current characteristics may

It

must be re-used whenever the

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2_2

Overview of the AXIUM D7

7inch Display with Touch P anel

Magnetic C ard Reader

AXIUM D 7

Contactless Reader around the display

2.4inch Display with Touc h Panel

Smart Card R eader

Front camer a

Keyboard with backlight

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Weight

Terminal (+ Battery) : 520gr

Dimensions (L x w x h)

USB-C connector + rear contacts for connexion

Electrical main network

Connections on terminal

3_

Prepare your terminal

3_1

Connect the battery

Turn your terminal and unclip the battery trapdoor by

pushing on it as shown on the picture

Disengage the trapdoor

Take the battery pack included in the box

Locate the battery pack connector beside the battery compartment

Terminal : 263,2 x 117,4 x 1 5,7 mm3

100-240VAC / 50-60 Hz - Clas s VI equipment

with docking station

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Plug the battery pack to the connector as shown on

picture .

Place the battery pack in its compartment.

Close the battery compartment trapdoor.

3_2

Install SIM & MicroSD

Turn your terminal and unclip the battery trapdoor by

pushing on it as shown on the picture

Disengage the trapdoor

Access to the connectors below the battery

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Insert the MicroSD Memory Card into the connector slot as show n on the figure.

MicroSD connector is located on terminal bottom.

Insert the Micro SIM 1 and the Micro SIM2 (option).

ADVICE

be sure to use only MicroSIM format (3FF) or NanoSIM format (4FF) inserted in a MicroSIM adaptor

To Remove the microSD OR MicroSIMs, please push slightly will

come out.

SIM1 SIM2

(option)

MicroSD

connector

it

and

it

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3_3

Install SAM

CAUTION

Switch off the terminal before opening the trapdoor.

Turn the terminal and unclip the trapdoor by pushing on the clip as shown with the arrow on the picture.

The connector modul es security SAM are located inside the terminal, in a closed compartment.

SAMs are identified by the engraved marks on the lower housing

When introducing a SAM in its slot, be sure to put the cut corner as indicated on the eng raved marks

SAM#2 connect or

SAM#1 connect or

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3_4

ON/OFF Key

Switching On/ Off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts down.

It may also be switched off by pressing the ON/OFF key, few seconds until it appears the message “SWITCH OFF” on merchant side.

In order to restart the terminal, press the ON/OFF ke y.

4_

Charge your terminal

4_1

Battery characteristics

Characteristics

Capacity

Charging voltage

Charging Current (Max)

Battery Lif e

Li-Ion Polymer

4000mAh

4.2V

1.5A

500 cycles (80 % of capacity)

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4_2

Charge of the battery

WARNING

Check that the terminal network.

When does the battery need to be charged?

Upon initial start up, charge the battery for 16 hours under the environmental conditions stated above

When used daily, the terminal recharges is

connected to

placed on its docking station. Charging is automatic

How does the battery need to be charged?

When used with a terminal power supply: connect the power supply to AXIUM D7 USB-C connector. (located on the left side of the product)

Using the docking station, Place the terminal on its docking station

Check the battery indicator on Me rchant screen

The environment in which the charge takes place influences battery lifetime and autonomy (number of transactions)

The optimal conditions are as follows :

Charging away from any external heat source (radiator, sun enclosed area…)

The optimal temperature is between +15°C and +25°C

its

is

not connected to the main electric

external power supply unit or each time

its

battery each time

it

it is

,

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4_3 Change of the battery

It

is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico.

Remove the terminal from its base

Turn it off by pressing the ON/OFF Key

Remove the battery battery”)

Carefully disconnect battery, following the instructions below.

Connect and install the new battery by following the instructions in section 3.1 “Installing battery”

Close the battery trapdoor and charge the new battery. See section «Charging the Battery 4.2»

In order to preserve the environnement, dispose used battery in compliance with current country recycling legislation.

Note : The terminal memorizes that there is no battery simply by powering up. It will then correctly perform-full recharge with the next battery.

Axium D7 is fitted with battery specially designed for this terminal.

Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.

Do not short-circuit the battery.

Do not attempt to open the battery container.

Used batteries must be disposed of at the appropriate sites.

Provide and electrical outlet :

Located near the equipment and easily accessible;

Which meets the standards and regulations in the country of use;

The terminal Axium system of the IT type for Norway.

trapdoor

Main battery

Electrical power supply network

can be connected

(see sectio

to a power distribution

n 3.1“installing

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Risk of explosion if battery is replaced by an incorrect type, do not disassemble, use specified charg er only, do not short-circuit, do not dispose of in fire, do not throw in water, dispose of used batteries according to the instructions.

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5_

Use of the terminal

5_1 Keyboard on consumer side

Some keys can have other functions according to the

Axium D7 keyboard

applications that are in the terminal.

is

composed of 15 physical keys.

The red key cancel s t he The green key validates procedure in progress

5_2 Touch panel on consumer side

The AXIUM D7 device functions and menus using your finger or a stylus.

is

equipped with touch panel allowing to capture

The yellow key cancels the last characters

input selections and informations

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5_3 Reading card

Magnetic stripe card

The card can be read either from bottom to top or from top to bottom, with the stripe facing down. Use a regular movement in order to ensure a reliable card reading .

Smart Card re ader

Insert the card vertically with the chip facing the customer and leave in posi tion throughout the transaction.

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Contactless

Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction. The 4 LEDs are displayed on top of customer display during the transaction.

5_4 FCC/IC Compliance

You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.

This

equipment has been tested and found to comply with the for a Class B digital device, pursuant to part 15 of the FCC Rules. These

limits harmful interference generates, uses and can radiate radio frequency energy and, installed and used harmful interference to radio communications. However, there guarantee that interference this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on circuit different from that to which the receiver

- Consult the dealer or an experienced radio/TV technician for help.

This device complies with Industry Canada licence-exempt RSS

are designed to provide reasonable protection against

is

in

accordance with the instruction, may cause

encouraged to

is

connected.

a residential installation.

will

not occur

try

to correct interference by one or mor e

in

a particular installation.

This

limits

equipment

if

not

is

no

If

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standard(s). Operation this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme applicables aux appareils radio exempts de licence. L’exploitation es autorisée aux deux conditions suivantes : (1) l’appareil produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tou brouillage radioélectrique subi, même d’en compromettre le fonctionnement.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and be so chosen that the equivalent isotropi cally radiated power (e.i.r.p.) not more than that necessary for successful communica tion. Conformément à la émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industri Canada. Dans le but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenn et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une communica tion satisfaisante

Intended use and SAR evaluation

The AXIUM D7 is an Android Point of Sale (POS) terminal. This professional device is composed of two parts. The Android side is the merchant interface that embeds an Electronics Cash Register (ECR). The convenience of the Android interface allows to manage easily business applications and launch the payment on the customer side. Brought Android environment in a POS must be viewed as an assets for business and in this ecosystem, Android is no t associated to entertainment or multimedia like in consumer market. On the other side, there is the customer interface that embeds the payment readers. This terminal can be used in different environment. The POS may be docked on the cradle (AXIUM Dock) on a counter top. This POS may be removable and in this case there are three configurations:

- The merchant holds in his hand the POS

- The device is put on a countertop for payment

- The device can be used occasionally for “payment at table” (ie : in a restaurant)

AXIUM D 7

is

subject to the following two conditions: (1)

aux CNR d’Industrie Canada

ne doit pas

si

le brouillage est susceptible

its

réglementation d’Industrie Canada, le

gain should

présen

t

is

t

e

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In all those configurations, the antennas are far (several decades of centimetres) from the Human body (Merchant or Customer side)

This POS does not support or cannot support body worn accessories like belt clips etc, its weight (~535gr) and its height (265 x 120 mm) do not allow to wear it easily in a holster or in a shirt. Hand held SAR evaluation for "extremity SAR test ONLY" has been applied.

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6_Installation / Recommendations

Max Relative humidity

External power Supply

Docking Station accessory

Location of the AXIUM D7

Place the terminal on flat surface near an electric socket. The terminal sho uld be placed far from a ny very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).

Operating conditions

Ambiant temperature

Storage conditions

Ambiant temperature

Max Relative humidity

Power supply

Electrical main network

Security tag deactivation system could disturb the magnetic card reader

From 0°C to + 40°C

85% at +40°C

From -20°C to +70°C

85% at +55°C

100-240VAC / 50-60Hz – Class VI

5V – 2A

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7_Docking station

AXIUM / series offers a base station providing different features to ease your life :

AXIUM D7 can be charged with a dedicated Ingenico docking Station. On the back of the product there are some con tacts for charging when the device

Charging (please refer to 4.2 3 USB Por ts Printing capability Ethernet and Wifi (opti on)

is

put on the docking station.

Contact for charging

Charging contact

)

USB Port

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8_Recommendations

8_1

Safety

Powering down the AXIUM D7

Disconnect the AXIUM D7 power supply block adapter from the electrical mains network.

Lithium cell

The AXIUM D7 is fitted with an internal lithium cell which can

only be accessed by a qualified technician.

Battery

AXIUM D7 is fitted with battery specially designed for this

terminal.

Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.

Do not short-circuit the battery.

Do not attempt to open the battery container.

Used batteries must be disposed of at the appropriate sites.

WARNING

There

is a risk

placed or

Electrical power outlet

The electrical outlet must meet the following criteria :

Must be installed

Do not short-circuit the battery.

Do not attempt to open the battery container.

Used batteries must be disposed of at the appropriates sites.

of explosion

is

placed

near the equipment and easily accessible;

if

the battery

in

a fire.

is

incorrectly re-

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On airplanes

Your handset must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane. Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.

Explosion areas

Certain regulations restrict chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The termin al shall cover enabling use in proximity to a fuel pump.

Electronic health appliances

Your handset health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.

be

protected by a specially fitted and certified

is

a radio transmitter which may interfere with

the use of

radio equipment

in

8_2

Security of your terminal

Your device of your terminal you should check for signs of tampering of the equipment. It performed regularly after receipt. You should ch eck, for example: that the keypad evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader or any othe r part of your terminal. Such checks would provide warning of any unauthorized modifications to your terminal, and other suspicious behavior of individuals that have access to your termina l. Your terminal detects any “tampered state”. In this state the terminal Irruption!” and further use of the terminal you observe the “ Alert Irr uption!” message, you should contact the terminal helpdesk immediately.

You are strongly advised to ensure that privileg ed access to your termin al is only granted to staff that have been independently verified as being trustworthy.

The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

fulfils

PCI PTS security requirements. Upon receipt

is

strongly advised that these checks are

is firmly

in place; that there

will

repeatedly flash the message” Alert

will

not be possible.

is

no

If

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CAUTION

Positioni ng of th e AXIUM D7 on c heck stand must be in su ch a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a

way that consumers forwards /backwards to a position that makes visual observation of the PIN-entry process di fficult. Positioning of in-store security cameras such that the PIN-entr y keypad is not visible. NEVER ask the customer to divulge their PIN they are not being overlooked when entering their PIN

The device privacy shield. The position of the terminal must be in such a way to make cardholder PIN spying infeasible. The customer should be advised when entering his PIN code:

− To use their hands to cov er up (See figure below) the pinpad.

− To take care that he is not overlooked.

can

swivel the terminal sideways and/or til t it

Code.

Customers should be advised to ensure that

is

designed to be used

in

attended environment without a

Code.

AXIUM D 7

shielding of PIN Entry

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9_Standards

The CE marking indicates AXIUM D7 complies with the rel evant Union harmonization legislation: RE Directive 2014/53/ EU for :

the protection of the health and the safety of the user and any other person .

the protection requirements with respect to electromagnetic compatibility. and complies with harmonised standards.

Environment (WEEE, Batteries and Packaging)

This product is labeled in accordan ce with European Directives 2012/19/UE concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concernin g Batteries and Accumulators. Those provisions are requiring produ cers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries.

Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteri es according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and us ed batteries. Packaging waste must also be collected separately to assure a proper disposal and recycling.

Please note that proper recycling of the electrical and electronic equipment and waste batteries environment.

The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled.

will

ensure saf ety of human health and

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10_

Troubleshooting

The terminal does not turn on

Check the battery (is it discharged ?, is it connected ?)

Put terminal on powered base

Get technical support

Cards are not read

Check that the mag netic card band on terminal sid e).

Swipe again the card with the magnetic stripe movement constant and rapid

Verify cracked

Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction is performed.

A full discharged battery can take long charging time to recover

that the magnetic

is

swiped correctly (with mag netic

strip is

not damaged, grooved

or

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11_

Marking

The CE marking indicates terminal complies with harmonized standards and requirements of European Directives.

This marking indicates that the product operates with an alternating current by afferent values (voltage, frequency and max current).

This for direct current (DC) only. values (voltage, and max current).

(AC)

source (mains). It is completed

marking indicates that your terminal is suitable

It

is completed by afferent

This marking indicates power supply meets the energy efficiency level VI requirements.

Double insulated or class 2 electrical appliances are products that hav e been designed in a way so as not to require a safety connection to electrical earth (These products must NOT have a safety connection to Earth).

Indoor use symbol.

This marking indicates power supply meets limited power source safety requirements.

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full contained in this document. The recipient can receive this document on the condition that he not use beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If the recipient ensures that any other recipient of this document, or information contained therei n, confidentiality of that information.

Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in wri ting between INGENICO and the user.

INGENICO is not responsible f or any use of this device, which would be non-consistent with the present docu ment.

All trademarks used in this document remain the property of their rightful owners.”

copyright ownership, rights and protecti on in all material

will

its

contents in any form or by any means, exc ept as agreed

such permission

keep the document confidential and

is

granted,

it will

be subject to the condition that

is

held responsible to INGENICO for the

Your contact

will

www.ingenic o.com

28-32, boulevard de Grenelle, 75015 Paris - Fra nce / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingeni co - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

AXIUM D 7

INGENICO AXICL4GWBT, AXICLWBT Users Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

User Guide

4_Charge your terminal

2_1 Content of the box

AXIUM D7 terminal unit equipment

A battery pack disconnected

ADVICE

Overview of the AXIUM D7

Connect the battery

Install SIM & MicroSD

ADVICE

CAUTION

Switching On/ Off the terminal

Battery characteristics

WARNING

Check the battery indicator on Me rchant screen

4_3 Change of the battery

Main battery

Electrical power supply network

5_1 Keyboard on consumer side

5_2 Touch panel on consumer side

Magnetic stripe card

Smart Card re ader

Contactless

5_4 FCC/IC Compliance

6_Installation / Recommendations

Operating conditions

7_Docking station

8_Recommendations

Powering down the AXIUM D7

Lithium cell

Battery

WARNING

Electrical power outlet

On airplanes

Explosion areas

Electronic health appliances

shielding of PIN Entry