Ingenico APOS A8 User Manual

APOS A8

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Contents

1_Introduction

2_Presentation

2_1 Content of the box

2_2 Overview of the APOS A8

2_3 Keypad Functions

2_4 Touch Panel

3_Use of the terminal

3_1 Power on/Power off the terminal

3_2 Readings cards

3_3 Usage of Front Camera

3_4 Headphone jack and Micro USB

4_Installation

4_1 Recommendations

4_2 Installing modules

4_2_1 SAM1 / SAM2 / SIM

4_2_2 MicroSD memory card

4_3 Paper roll

4_3_1 Main characteristics of Ingenico paper roll

4_3_2 Installing paper roll

4

5

6

8

9

10

11

12

13

14

15

16

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4_4 Battery

4_4_1 Charging the battery

4_4_2 Installing the battery

17

5_Recommendations

5_1 Safety

5_2 Security of your terminal

5_3 Fixed installation

5_4 Cleaning the terminal

5_5 Transport and storage

6_Standard

6_1 Environment (WEE, batteries and Packaging)

7_Troubleshooting

18

22

24

25

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1_Introduction

We hope that you will be fully satised with yo ur new AP OS A8 terminal.

Read this guide to unders tand and make the be st use of yo ur terminal. It presents you the n ecess ary information ab out use, installation , maintenance, safet y and security re commen dations.

WARRANTY / SECURITY

Use only the power supply included with the pro duct to ensure be st per forman ce and safe ty. Maintenanc e should only be provided by Ingenic o authorized technician. Failure to comply with t hese ins tructions will void the manufacturer’s responsibility.

This symb ol indicates an impor tant Warning .

This symb ol indicates a piece of advice.

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2_Presentation

2_1 Content of the box

APOS A8 terminal unit equiped with a paper roll

Power adapter

A battery pack

This user guide

WARNING

The power s upply unit provided with yo ur equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power s upply with apparently similar voltage/current characteristics may damage your terminal.

ADVICE

Keep the pa ckaging . It must be re-used whenever the terminal is ship ped.

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2_2 Overview of the APOS A8

1. Contactless la nding zone

2. LCD an d touch screen

3. Smart card reader

4. Magne tic card reader

5.Microphone

6. Easy L oading Printer

3

8

7. Power Key

9

10

8. Volume Keys

9. Front scanner

10. LEDs for Contactless Card

11

11. Charging LED

12. Battery cover

13. Headphone jack

14. Micro USB connector

1

2

7

12

13

14

6

5

4

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23

21

18

19

20

2224

15. SIM card slot

16. MicroSD s lot

17. Extended interface

18. Buzzer

19. Speaker

Weight

Dimension (L x W x H)

Electrical mains network

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16 17

20. SAM ca rds slots

21. Batte ry socket

22. Battery compartment

23. Flash

24. Rear camera

445g (including battery)

183mm x 84mm x 64mm

100-240VAC/50-60Hz Class II

7

2_3 Keypad Functions

The terminal has three p hysical keys at t he upper right at the top of the screen , a power button and two volume keys, and three touch key s at the bot tom, Menu , Home and B ack keys.

Power but ton

Home

Back

Home

Menu

2_4 Touch Panel

The AP OS A8 device is equipped with touch panel that allows you capture f unctio ns and menus by your nger or use a st ylus.

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3_Use of the terminal

ADVICE

Before using the terminal, always check if the roll of pap er is present.

3_1 Power on/Power off the terminal

To power on: Make sure the terminal b atter y is correctly installed and Press <Power> but ton for ab out 1s until the display is turned up.

To power off: Press <Powe r> but ton for more than 2s until the display show the following gure, th en press <P ower off >.

If the bat tery is empty, the terminal automatically shuts off.

Abnormal power of f :

When the device works abnormally, for example, it is cra shed and no actions m enu popped out while pressing the power bu tton, please long-pre ss the power button for 6s, th e device will be automatically powered off.

Screen saver mod e :

Short-press the p ower but ton for ab out 0.5s, the terminal display will be turned on or of f.

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3_2 Reading cards

Magnetic stripe card

The card c an be read bi-directionally, with the stripe fa cing the terminal. Use a reg ular movement in order to ens ure a reliable card reading.

Smart card

Insert t he card ho rizontally with th e metal chip facing upward and leave in position throughout the transaction.

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Contactless card

Bring the card rmly up to the active zone.

Keep the ca rd close to the reader during the trans action.

On the front, LED s are displayed to indicate transaction processing.

3_3 Usage of Front Camera

The brightness of the mobile phone must be set to the brightes t or not less than 2/3 of the maximu m brightne ss.

The screen of the mobile phone must face th e front scanning head above the terminal scr een and ke ep it stationary.

The screen of the mobile phone m ust be pa rallel to the front scanning head.

The vertical distan ce betwe en the screen of the mobile phon e and the fro nt scanning head sho uld be bet ween 10~ 30 cm; 20 cm would be th e best .

The terminal will beep with a successf ul scanning.

Front scanning head

10 cm<h<30cm

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3_4 Headphone jack and Micro USB

There are a 3 .5mm headphone jack and a Micro USB A connector on the lef t side of the terminal.

The conn ector manages H ost and Slave connections.

Headphone jack

4_Installation

4_1 Recommendations

Operating conditions

Ambient temperature*

Max relative humidity

(*) Excluding battery charging

Battery charging conditions

Ambient temperature

Storage conditions

Ambient temperature*

Max relative humidity

from -10°C to +50°C

from 10% to 90°C, Non-condensing

from 0°C to +50°C

from -20°C to +70°C

from 5% to 90°C, Non-condensing

MicroUSB

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4_2 Installing modules

4_2_1 SAM1 / SAM2 / SIM

WARNING

Switch off th e terminal before openin g the trap door.

The SA M/SIM con nectors are loc ated inside t he terminal, in a closed compartment.

Turn the terminal an d remove the trapdoor.

SAM1, SA M2 and SIM are identied by the engraved marks on the lower housing.

When introducing a SA M/ SIM in its slot, be sure to put the cut corner as indicated o n the picture.

Close the trapdo or

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ADVICE

APOS A 8 is equippe d with a dual SA M slot.

When using two SAM cards, it is recommende d to inser t the bottom one rst , then the top one.

When using only one SAM card, it is recommended to insert SAM1 slot (bottom).

ADVICE

SIM and SA M cards share the same form fac tor, please do be careful to the SIM card s ocket po sition.

4_2_2 MicroSD memory card

WARNING

Switch off th e terminal before openin g the trap door.

MicroSD connector is locate d inside the terminal, in a closed compartment.

Turn the terminal an d remove the trapdo or.

MicroSD are id entied by the engrave d marks on the lower housing.

Slide the cover to the right and pull to open it. Inser t MicroSD c ard, push t he cover to close and slide it to the left to loc k it. Be sure to put the MicroSD contac ts downside and the cu t corner as in dicated on the gure.

Close the trapdo or.

The terminal supports Micro SD up to 32GB.

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4_3 Paper roll

4_3_1 Main characteristics of INGENICO

paper roll

R40 paper roll characteristics Precisions

Color

Width

Diameter

Length

The ther mal paper can be deteriorated by poor storage conditions, s o we recomm end you to avoid:

Storage in hot wet places (near air-conditioner, humidity higher than 85%).

Expos ure to sunlight or ultraviolet for long periods.

Contac t with organic solvents (solvent t ype adh esive).

Direct co ntact with materials containing plasticizer s (PVC transparent folders or envelopes).

Direct co ntact with «diazo» papers.

Direct co ntact with water

Rubbing or pressing the p aper too strongly

WARNING

For best produc t performance, only use heat sensitize d paper approved by Ing enico.

White

58 mm

40 mm

About 18 meters

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4_3_2 Installing paper roll

Open the p aper cover by lifting the c atch located at the to p of APOS A 8 and pull the c over to the rea r of the terminal.

Insert t he paper roll in the comp artment following the dire ctions shown on the below picture.

Pull the pap er up to the to p of terminal, maintain the pap er and close the cover

Press simultaneously on both upper corners of the paper ap until it clips into position.

ADVICE

If you inser t a new R40 paper roll, tea r off the r st leng th (one complete turn to avoid printing on adhesive foot print).

WARNING

Switch off th e terminal prio r to installing a paper roll. Use only paper approved by Ingenico.

The use of n o-appr oved paper is likely to damage the printer of your terminal.

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4_4 Battery

4_4_1 Charging the battery

When doe s the bat tery ne ed to be charged?

When use d daily, the terminal cha rges its b atter y each time the power adapter is co nnected. Charging star ts au tomatic all y.

How can the b atter y be charg ed?

Using the power adaptor

Connect the power adapter to t he terminal micro USB ty pe A connec tor located on the left side of t he terminal.

Connect the power adapter to t he power su pply mains network.

Check if the Red LED at the top of front is lighted ( it means battery charging).

4_4_2 Installing the battery

WARNING

Check that the terminal is not conne cted to the main elec tric network.

Turn your terminal and unclip the batter y trapdo or by pushing the clips as shown with the arrow on the picture.

Disengage the trap door.

Take the batter y pack included in the box

Locate t he battery pac k connector beside the bat tery compar tment

Plug the bat tery p ack conn ector a ccording to the conne ctor locating s ystem.

Place the ba ttery pack in its compartment

Close the batter y trapdoor.

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5_Recommendation

5_1 Safety

Powering down the AP OS A8

Disconne ct the APOS A8 p ower supply block adapter from the electrical mains network.

Lithium cell

The AP OS A8 is t ted with an internal lithium cell which should only b e access ed by a qualie d technician .

Battery

APOS A 8 is tted with battery spe cially designe d for this terminal.

Only use the appropriate chargers and bat teries liste d in the Ingenico’s catalog ue.

Do not sho rt-circuit the battery.

Do not at tempt to op en the bat tery co ntainer.

Used batteries must be disposed of at t he appropriated site s.

The lifesp an of battery dep ends on :

Features used

Number of charge and discharge cycles

Use temperature

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WARNING

There is a risk of e xplosion if the battery is incorrectly replaced o r is placed in a re.

Electri cal power suppl y network

The elec trical ou tlet must m eet the following criteria :

Must be ins talled nea r the equipment and easily accessible .

Do not sho rt-circuit the battery.

Do not at tempt to op en the bat tery co ntainer.

The power s upply label contains eleven symbols :

CCC (China Com pulsor y Certi cate) Mark

The Regulatory Compliance Mar k (RCM)

International Efcien cy Markin g Protocol (Energ y Star Level 6)

In door use only

“Confor mité Europ éenne” or CE Mark

Double insulation symbol

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5 Years China RoHS symbol

19

10 Years China RoHS s ymbol

BSMI (Taiwan)

PSE Mark (Japan)

Recycle in a ccordance with the was te elect ronic & electrical equipment directive

Underwriters Laboratories Inc (US Compliance)

Made from recyclable material

Low densit y version of P olyethylen e (LDPE)

Chlorinated Polyethylene (CPE )

Risk of explosion if the battery is in correc tly replaced or is placed in a  re

Dispose of batteries at a hazardous waste collection site or recycling facility

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SAM1/SAM2/SIM Readers compartment

The trap door for batte ry, SAM1/SAM2/SIM, reade rs located under neath the terminal, must be in place during the n ormal op eration of the terminal. See sec tions “Ins talling modules” and “ins talling the bat tery ”.

On airplanes

Your terminal must be switch ed off by removing the b atter y pack . Remove the b atter y from the terminal when o n an airplane.

Non-compliance with these safety rules may result in legal action and/ or a ban on later access to c ellular netwo rk services.

Explosion areas

Some regulations re strict the use of ra dio equipment in chemical plants, fuel depot s and any site wh ere blasting is c arried out. You are urged to co mply with the se regulations. The terminal shall be protec ted by a specially t ted and certie d cover enabling use in proximity to a fuel pump.

Thunderstorm weather

According to s ome relevant repor ts, th e mobile phone elect romagn etic wave is good co nductor of lightning . It is much easier to suffer lightning strike when the damp atmosphere f rom a magnetic condu ctivity, especially in open areas . Do not us e wireless terminals under thunderstorm weather.

Electronic health appliances

Your terminal is a radio transmit ter which may interfere with health appliances , such as hearing aids, pacemaker, hospital equipment, etc.

Your doctor or the equipment manufact urer will be able to p rovide you with appropriate advice.

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5_2 Security of your terminal

Your device fulls c urrent applicable PCI PTS security requirements.

Upon rec eipt of your ter minal you should check fo r signs of tampering of the equipment. It is strongly advised that these checks are performed reg ularly after receipt . You should check, for example: that the keypad is rmly in place; that there is no evidence of un usual wires that have be en conne cted to a ny port s on your ter minal or ass ociated equipment , the chip card reader, or any other part of your terminal. Such che cks would p rovide warning of any unaut horized mo dications to your terminal, and other suspicious b ehaviour of individuals that have acces s to your terminal. Your terminal detect s any “tampered state”. In this state the terminal will repeatedly ash the mes sage “Warning Detecte d” and further use of the terminal will not be possible. If you observe the “ Warning Detected” message, you sh ould contact the terminal h elpdesk immediately.

You are stron gly advise d to ensure that privilege d access to your terminal is only granted to s taff that have been independently veried as being trustwor thy. The terminal must never be put in or le ft at a location where it could b e stolen or replaced by a nother device.

5_3 Fixed installation

If the device is to b e used in a sit uation where it is not pos sible for the cardhold er to pick up and s hield their PIN ent ry themselves, the device may be use d, but it must be installed in the following manner:

The device m ust be angled at 45 or mo re, so that oversight of the PIN entry f rom the rear of the device is n ot possible.

The device m ust either be tte d in a swivel stan d – so that th e customer can position the device in the bes t angle to prevent oversight – or t he device must be xed in th e best p ossible position to p revent oversight if such a ge neric position exists in the specic environment to which the d evice is installe d.

The device environment m ust be accompanie d with conspicuous notices an d educational material which informs the custom er to shield their PIN during PIN entr y.

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The device m ust either be tte d in a swivel stan d – so that th e customer can position the device in the bes t angle to prevent oversight – or t he device must be xed in th e best p ossible position to p revent oversight if such a ge neric position exists in the specic environment to which the d evice is installe d.

The device environment m ust be accompanie d with conspicuous notices an d educational material which informs the custom er to shield their PIN during PIN entr y.

The device m ust be deployed so th at oversight f rom other customers, either in different payment lan es, or in other areas of the shop ping environm ent, is prevented. This may be achieve d through the placement of the lane s and device , so that the customer is automatically positio ned bet ween the device keypa d and other c ustomers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkou t itself shields the PIN entr y proce ss.

The terminal is exclusively made for indoo r use.

ADVICE

Positioning of the terminal o n check stand mus t be in such a way to make cardholder PIN (Personal Identication Number) spying infeasible.

Installing device on an adjust able stan d must be in s uch a way that cons umers can swivel the ter minal sideways an d/ or tilt it forwa rds/ba ckwards to a position that makes visual obser vation of th e PIN-entry process difcult.

Positioning of in-store securit y camer as such that the PINentry keypad is not visible.

NEVER ask the cus tomer to divulge their PIN Co de. Customers should be advise d to ensure that they are n ot being overlooked when entering their PIN C ode.

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5_4 Cleaning the terminal

Unplug all the wire s from terminal.

Good rules for proper cleaning of the terminal a re:

Use a sof t cloth that is very slightly soaked with s oapy water to clean the ou tside of ter minal.

Do not clean t he electrical conn ections.

Do not use in a ny case, s olvents, detergents or abrasive products: Those m aterials might damage the plas tic or elec trical contact s.

Avoid exposing th e terminal to th e direct rays of the sun .

Do not put anything into the slot of the smart card reader.

5_5 Transport and storage

Adopt gen eral transportation mode, and prevent the goods from sunlight, snow, shower and m echanical impact . Transpor t the device s with care, do not throw it forcibly. Prevent the p ackaging f rom extrusion during transpor tation, to avoid breaka ge.

The product should be sto red in the original packin g box. The warehous e is not allowed to have all sorts of harmf ul gases , inammable , explosive, corrosive chemical goods, strong mechanical vibration an d strong m agnetic eld. Packing box should b e at least 15cm above th e ground, and be away from heat, cold, window o r air inlet source at least 50 cm.

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6_Recommendation

6_1 Environment (WEEE, Batteries

and Packaging)

This produ ct is labelle d in accordance with Euro pean Directives 2002/9 6/EC concerning Waste Electrical and Ele ctronic E quipment (WEEE) and 20 06/66/EC concerning Batteries and Accumulator s. Tho se provisions are requiring pro ducers a nd manuf acturers to become liable for take-b ack, treatment and recycling upon end of life of equipme nt and batteries.

The ass ociated symbol mea ns that WEE E and waste batteries must no t be thrown away b ut collected separately and recycled.

Ingenico ensures that efcient collection and recycling scheme s are set-up for WE EE and bat teries according to th e local reg ulation of your countr y. Please contact your retailers for m ore detaile d information about th e compliance solution in pla ce for disposing of your old produc t and use d batteries.

Packaging waste mus t also be colle cted separately to assure a proper disposal and recycling.

Please note that prop er recycling of the elec trical an d electronic equipment a nd waste b atterie s will ensure safety of human health and environment.

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7_Troubleshooting

Q: The terminal cannot be s tarte d.

A: The device might b e under low energy s tatus or the program may be

damaged . Please make sure the power is enough and then re start your device. If it still fails, please contact our custo mer ser vice department for help.

Q: Printer cannot work.

A: This may be caus ed by abno rmal power s upply or incorrec t paper

installatio n.

Check th e battery stat us or the terminal power co nnection. If the remaining bat tery power is insuf cient for a co mplete printing operatio n, the printer will not print the p aper.

Check th e printer roller and if the paper dust cover is correctly installed.

If the problem still exists, please contact our custo mer ser vice centre .

Q: Transaction Processing Failure

A: Following reasons a re likely to cause transaction failure: damage d

magnetic c ard or smar t card S AM card, damaged c ard reader, improper operatio n of card swiping, damaged or unco nnected, unconnec ted phone line, etc.

Try to use more than one magnetic card to test the transaction, to conrm the failure is not caused by magnetic card.

Make sure card swiping is operated correctly.

Manually pro cess the t ransaction instead of card reader. If manual transa ction works, the f ailure may be ca used by magnetic card reader.

Use more than one sma rt card to test the transac tion, to conrm the failure is not caused by smart card. Make sure the SAM card is correc tly inser ted into the card slot.

Check if the SIM card is ins talled correctly and local wireless communication network functions or nor.

If there is still problem, please contact our customer service centre.

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“This Document is C opyright © 2018 by INGENICO Group. INGE NICO retains full copyright ownership, rights and prote ction in all material contained in this document. The recipient can receive this do cument on the condition that he will keep the document condential and will not use its contents in any form or by any m eans, except as agreed beforehand, witho ut the prio r written p ermission of INGENICO. Moreover, nobody is auth orized to place this docum ent at the disp osal of any third par ty without the prior written permission of INGENICO. If such permission is gra nted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information containe d therein, is held responsible to INGENICO for the condentiality of that information .

Care has been taken to ensure that t he content of this docum ent is as accurate as possible. INGENICO however declines any resp onsibility for inaccurate, incomplete or ou tdated info rmation . The contents of this document may chang e from time to tim e without p rior notice, and do not create, specif y, modify or replace any new or prior contract ual obligations agreed upon in writing b etween INGENICO an d the user.

INGENICO is not responsible for any us e of this device, which would be non-consistent with the pres ent document.

All tradem arks used in this document remain the property of their rightful owners.”

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

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Ingenico APOS A8 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual