Ingenico
5100M
User Guide
Secure transaction and payment solutions
Ingenico 5100 M
Contents
1 Presentation ..................................................................................................5
1.1 Overview of Ingenico 5100 ....................................................................6
1.2 Keyboard details and functionality.........................................................7
2 Use..................................................................................................................9
2.1 Card reading..........................................................................................9
2.2 Terminal maintenance ...........................................................................9
2.3 Cutting the paper................................................................................... 9
2.4 Changing the roll of paper ...................................................................10
3 Installation and starting..............................................................................11
3.1 Location of the terminal .......................................................................11
3.2 Terminal connections...........................................................................11
3.3 Installing a SIM card............................................................................14
3.4 Troubleshooting...................................................................................15
4 Recommendations......................................................................................16
4.1 Security................................................................................................16
4.1.1 Checking PIN pad integrity..............................................................16
4.1.2 Selecting the place where the PIN pad is installed .........................16
4.1.3 Necessary advertisements for customers.......................................16
4.1.4 Training cashiers.............................................................................16
4.2 Safety ..................................................................................................16
4.3 Switched Telephone Network (STN)....................................................17
4.4 WEEE..................................................................................................17
5 Index.............................................................................................................18
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Ingenico 5100 M
Thank you for choosing an Ingenico product!
We hope that you will be fully satisfied with your new terminal. In order to fully meet the
requirements of our different customer users, the new Ingenico terminal comes in different
models:
Ingenico 5300 – hand over
Ingenico 7300 – portable
Ingenico 7700 – radio
Your model, the Ingenico 5100 is a compact mono block terminal, for a minimal clutter;
Effective, processor 32-bits inside; Highly secured, EMV level 2 certified.
Ingenico 5100 features a new ergonomic design that provides a friendly interface for the
user:
"Easy loading" printer to load paper easier and quicker,
Large graphic display with adjustable contrast,
Fast communications.
The environment is also a priority for Ingenico:
Lighter packaging,
Use of non-toxic products,
Recyclable plastics.
Please read this manual to understand and make the best use of your terminal.
It presents the terminal and its different characteristics, offers quick and easy use and finally
describes a standard terminal installation (from unpacking to starting for the first time).
Furthermore, the manual features a contents table and an index at the end of the manual for
easy reference for specific needs, such as changing the roll of paper.
L The manual describes a terminal without application software. A separate manual will
be supplied for each application installed. Certain connection options presented in this
manual can differ according to which model you possess.
0 This symbol indicates an important warning.
L This symbol indicates a piece of information.
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1 Presentation
Ingenico 5100 is an electronic payment terminal designed to accept payment using magnetic
stripe and smart cards.
The terminal box contains:
The terminal
0 The power supply unit supplied is
The power supply unit and the
cable that connects the power
supply to the electric network
specially designed for the terminal.
Do not use any other unit.
International telephone cable
This manual
The EC compliance fascicle
A cable securing plate.
0 The model of the power supply unit and the telephone cable and plug
depend on the country.
5
Ingenico 5100 M
1.1 Overview of Ingenico 5100
Large graphic display backlit
18-key backlit keyboard
Easy loading printer
Magnetic card reader
Smart card reader
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