43
Troubleshooting
PROBLEM ANSWER
RANGE HOODS
Down lights not working Replace globe. Correct wattage globes must be used. 12V - 20w type g4.
How do i change the globes?
Model X39 = Remove inner chrome ring surrounding glass by prying off with small fine blade
screw driver, being careful not to drop glass. When inserting new globe, do not touch globe with
your hands. It is advisable to use a cloth instead. Replace ring and glass by pushing gently back
into place. Models X200 – X90 – B1-B2-T29-B9 C90 = Remove chrome ring by turning anti-clockwise, glass is fixed to ring. Globe can now be replaced as above.
Indicator lights keep flashing
The flashing acts as a reminder for you to clean the mesh filters. It will occur in segments of
approximately 30 hours of useage. The range hood will need to be reset, for ease with lighting,
use a match stick or tooth pick. Push down the hidden button located in the small hole to the
right of the speed control buttons. Refer to information sheet, included with rangehood.
Range hood is noisy
This could be due to the installation. Please check that the range hood is installed with the
correct sized ducting. Soft type flexible ducting can cause hood to be noisy. ILVE recommends
ridged ducting, maximum length 4 metres.
Both lights and fan don’t work
Before calling for service, try turning power to range hood on then off. If the power point is not
accessible, this can be done at the meter box, this will reset the range hood.
COOK TOPS
My burners will not ignite
Check to see if the brass burners are placed correctly into the aluminium base. This is very
important as it will ensure the flame holes line up with the ignition post. It will also ensure
correct combustion when alight.
Does your ILVE cooktop have flame
failure devices fitted?
Ensure burners are located correctly as above. When burner is lit, ensure knob is firmly
depressed for 5 to 10 seconds. If new, ensure knobs are firmly fitted, check by pushing knobs
down firmly with the palm of your hand.
My ignition continually sparks
This may be due to a liquid spill over, which can cause moisture to enter into ignition micro
switches under knobs. Spraying liquid type cleaners can also create a problem. If this does
occur, the cook top should be turned off at power point and left to dry out. Removing all knobs
and using a hair dryer on the control panel, will assist the drying out process.
All the igniters spark at the same
time when lighting
This is normal and how they are designed to operate.
The knob is loose on shaft
Knob retaining spring clip has come out.This does not require a service technician and can be
replaced by customer. Please contact your ILVE state office, who will arrange for a clip to be
sent to you.
OVENS
How do I change the door seals?
Please note: the replacement of oven door seals does not require a service technician.
Door seals are easily replaced, please contact your ILVE state office, who will arrange for a
replacement to be sent. If out of warranty please contact the ILVE spare parts department.
My oven will not turn on but clock
is illuminated (digital type clock)
If an “A” is showing in display the clock needs to be reset, this can be done by pressing the
cooking time and end of cooking time buttons simultaneously while pressing the +/- buttons and
setting the correct time. The “A” (automatic) symbol should now be gone and the oven should
now turn on. The above problem can occur after a power interruption, on when the power is first
turned on to the appliance.
Oven will not turn on
(Analogue type clock)
For the oven to work manually the hand symbol must be displayed in the little window on clock.
My oven smokes when turned on
This is a natural occurrence and is caused by the self-clean burning off process. A good tip:
leave oven on at a high temperature for 10 minutes after removing cooked food. This will burn
off any splatter and prevent the oil from going cold. It will then start to burn off when oven is
next turned on. Please note: all ovens will occasionally require to be dismantled and cleaned
internally, even if self-clean liners are fitted. Do not use oven cleaner on self-clean liners.
My oven gets too hot externally
Check that the correct ventilation has been allowed. See illustrations of ventilation requirements
in installation book. Please note that being an oven, the external panels will warm up after the
oven has been on for over an hour, at high temperatures. This is normal heat transfer; the
panels can heat up to around 60ºC.