User Manual
Edition: 2011-06-01
DXXi
KVM Extender
Model:
K472 Series
IHSE GmbH
Maybachstrasse 11
88094 Oberteuringen
Germany
info@ihse.de
www.ihse.de
Tel. +49 7546-9248-0
Fax +49 7546-9248-48
DXXi KVM Extender
Copyright
© 2011. All rights reserved. This information may not be reproduced in any
manner without the prior written consent of the manufacturer.
Information in this document is subject to change without notice.
Trademarks
All trademark and trade names mentioned in this document are
acknowledged to be the property of their respective owners.
Disclaimer
While every precaution has been taken during preparation of this manual,
the manufacturer assumes no liability for errors or omissions. Neither does
the manufacturer assume any liability for damages resulting from the use
of the information contained herein.
The manufacturer reserves the right to change specifications, functions, or
circuitry of the product without notice.
The manufacturer cannot accept liability for damage due to misuse of the
product or due to any other circumstances outside the manufacturer’s
control (whether environmental or installation related). The manufacturer
shall not be liable for any loss, damage, or injury arising directly, indirectly,
incidentally, or consequently from the use of this product.
2 2011-06-01
Contents
Contents
1 About This Manual....................................................................... 6
1.1 Scope.................................................................................. 6
1.2 Validity ................................................................................ 6
1.3 Cautions and Notes ............................................................ 6
2 Safety Instructions....................................................................... 7
3 Description ................................................................................... 8
3.1 Application .......................................................................... 8
3.2 System Overview ................................................................ 9
3.3 Product Range .................................................................. 10
3.4 Upgrade Kits .....................................................................11
3.5 Accessories....................................................................... 11
3.6 Device Views .................................................................... 12
3.6.1 Model K472-SSH ................................................ 12
3.6.2 Model K472-SWH ............................................... 13
3.6.3 Model K472-SSHA .............................................. 14
3.6.4 Model K472-SST................................................. 16
3.6.5 Model K472-SSTA .............................................. 17
3.6.6 Model K472-SDH ................................................ 19
3.6.7 Model K472-SDHA.............................................. 20
3.6.8 Model K472-SDT ................................................ 22
3.6.9 Model K472-SDTA .............................................. 23
3.6.10 Model K472-DWH ............................................... 25
3.6.11 Model K472-DSH ................................................ 26
3.6.12 Model K472-DSHA.............................................. 27
3.6.13 Model K472-DST ................................................ 29
3.6.14 Model K472-DSTA .............................................. 30
3.7 Status LEDs ...................................................................... 32
2011-06-01 3
DXXi KVM Extender
4 Installation .................................................................................. 34
4.1 Package Contents............................................................. 34
4.2 System Setup.................................................................... 35
4.3 Example Applications........................................................ 36
5 Configuration.............................................................................. 38
5.1 Transmission Parameters ................................................. 38
5.1.1 Device Settings................................................... 38
5.2 Command Mode ............................................................... 39
6 Operation .................................................................................... 40
6.1 Download of DDC Information .......................................... 40
6.2 Switchting Function (option).............................................. 40
7 Specifications............................................................................. 41
7.1 Interfaces .......................................................................... 41
7.1.1 DVI-D Single Link................................................ 41
7.1.2 DVI-D Dual Link .................................................. 41
7.1.3 USB-HID ............................................................. 41
7.1.4 USB 2.0 (transparent) ......................................... 42
7.1.5 Fiber Type SC (Interconnect).............................. 42
7.1.6 Serial Interface.................................................... 42
7.1.7 Analog Audio Interface........................................ 44
7.2 Interconnect Cable............................................................ 45
7.2.1 Fiber.................................................................... 45
7.3 Supported Peripherals ...................................................... 46
7.3.1 USB-HID Devices ............................................... 46
7.3.2 USB 2.0 Devices ................................................. 46
7.4 Connector Pinouts ............................................................ 47
7.5 Power Supply.................................................................... 50
7.6 Environmental Conditions ................................................. 50
7.7 Size................................................................................... 50
7.8 Shipping Weight................................................................ 51
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Contents
8 Troubleshooting......................................................................... 52
8.1 Blank Screen..................................................................... 52
8.2 Interference....................................................................... 53
8.3 USB-HID ........................................................................... 53
8.4 USB 2.0............................................................................. 54
9 Technical Support...................................................................... 55
9.1 Support Checklist.............................................................. 55
9.2 Shipping Checklist ............................................................ 55
10 Regulatory and Standards Compliance ................................... 56
10.1 CE Declaration Of Conformity........................................... 56
10.2 North American Regulatory Compliance........................... 57
10.3 WEEE ............................................................................... 57
10.4 RoHS ................................................................................ 57
11 Glossary...................................................................................... 58
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DXXi KVM Extender
1 About This Manual
1.1 Scope
This manual describes how to install your KVM Extender, how to operate it
and how to perform trouble shooting.
1.2 Validity
This manual is valid for all devices listed on the front page. The product
code is printed on the base of the devices.
1.3 Cautions and Notes
The following symbols are used in this manual:
This symbol indicates an important operating instruction that should be
followed to avoid any potential damage to hardware or property, loss of
data, or personal injury.
This symbol indicates important information to help you make the best use
of this product.
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6 2011-06-01
Safety Instructions
2 Safety Instructions
To ensure reliable and safe long-term operation of your KVM Extender
please note the following guidelines:
Installation
Only use in dry, indoor environments.
The KVM Extender and the power supply units can get warm. Do not
situate them in an enclosed space without any airflow.
Do not place the power supply directly on top of the device.
Do not obscure ventilation holes.
Only use power supplies originally supplied with the product or
manufacturer-approved replacements. Do not use a power supply if it
appears to be defective or has a damaged case.
Connect all power supplies to grounded outlets. In each case, ensure
that the ground connection is maintained from the outlet socket
through to the power supply's AC power input.
Do not connect the link interface to any other equipment, particularly
network or telecommunications equipment.
Take any required ESD precautions.
Repair
Do not attempt to open or repair a power supply unit.
Do not attempt to open or repair the KVM Extender. There are no
user serviceable parts inside.
Please contact your dealer or manufacturer if there is a fault.
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3 Description
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3.1 Application
The KVM Extender is used to increase the distance between a source
(computer, CPU) and its console (keyboard, mouse, and other peripheral
devices).
The KVM Extender is designed for use with Multi-mode (fiber)
interconnect cables.
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8 2011-06-01
Description
3.2 System Overview
The KVM Extender consists of a CPU Unit and a console unit (CON Unit).
The CPU Unit is connected directly to the source (computer, CPU) using
the supplied cables.
The CON Unit is connected to the console (monitor, keyboard and
mouse).
The CPU Unit and the CON Unit communicate with each other through the
interconnect cables.
1
2
3
4
5
6
7
System overview
1 Source (computer, CPU)
2 KVM Extender CPU Unit
3 Interconnect cable
4 KVM Extender CON Unit
5 Console (monitor, keyboard, mouse)
6 Second monitor (option, only with Dual-Head devices)
7 USB 2.0 devices (option, only with USB 2.0 devices)
See Chapter 4.3, Page 36 for installation examples.
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2011-06-01 9
DXXi KVM Extender
3.3 Product Range
Model Description
Single-Head KVM Extender for 1x DVI Single Link (up
to 1920x1200), 2x USB-HID (keyboard / mouse)
Single-Head KVM Extender for 2x DVI Single Link (up
to 1920x1200), 2x USB-HID (keyboard / mouse) with
integrated switching function
Single-Head KVM Extender for 1x DVI Single Link (up
to 1920x1200), 2x USB-HID (keyboard / mouse) and
analog audio / serial option
Single-Head KVM Extender for 1x DVI Single Link (up
to 1920x1200), 4x USB 2.0
Single-Head KVM Extender for 1x DVI Single Link (up
to 1920x1200), 4x USB 2.0 and analog audio / serial
option
Single-Head-KVM Extender for 1x DVI Dual Link (up
to 2560x2048), 2x USB-HID (keyboard / mouse)
Single-Head-KVM Extender for 1x DVI Dual Link (up
to 2560x2048), 2x USB-HID (keyboard / mouse) and
analog audio / serial option
Single-Head KVM Extender for 1x DVI Dual Link (up
to 2560x2048), 4x USB 2.0
Single-Head KVM Extender for 1x DVI Dual Link (up
to 2560x2048), 4x USB 2.0 and analog audio / serial
option
Single-Head KVM Extender for 2x DVI Dual Link (up
to 2560x2048), 2x USB-HID (keyboard / mouse) with
integrated switching function
Dual-Head KVM Extender for 1x DVI Single Link (up
to 1920x1200), 4x USB-HID (keyboard / mouse)
Dual-Head KVM Extender for 1x DVI Single Link (up
to 1920x1200), 2x USB-HID (keyboard / mouse) and
analog audio / serial option
Dual-Head KVM Extender for 1x DVI Single Link (up
to 1920x1200), 4x USB 2.0
Dual-Head KVM Extender for 1x DVI Single Link (up
to 1920x1200), 4x USB 2.0 and analog audio / serial
option
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K472-SSH
K472-SWH
K472-SSHA
K472-SST
K472-SSTA
K472-SDH
K472-SDHA
K472-SDT
K472-SDT
K472-DWH
K472-DSH
K472-DSHA
K472-DST
K472-DST
10 2011-06-01
Description
3.4 Upgrade Kits
Model Description
437-1G
19"/1U rack mount kit to mount up to 3 Single-Head devices
(CPU Units / CON Units)
285-2K Mounting plate to mount by screws
286-2K Mounting plate to mount by snap on
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3.5 Accessories
Model Description
260-5U International power supply unit 100...240VAC / 5VDC / 4 A
445-2X DVI-D splitter cable
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2011-06-01 11
DXXi KVM Extender
3.6 Device Views
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3.6.1 Model K472-SSH
CPU Unit
23
1
Rear View Front View
1 To CPU: DVI-D
2 To CPU: USB-HID
3 Connect to 5VDC
power supply
CON Unit
12
3
1 Service port
2 Connect to interconnect cable
Link C
3 Configuration DIP switches
1
23
12
3
Rear View Front View
1 Connect to DVI monitor
2 Connect to USB-HID devices
3 Connect to 5VDC
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power supply
1 Service port
2 Connect to interconnect cable
Link C
3 Configuration DIP switches
12 2011-06-01
Description
3.6.2 Model K472-SWH
CPU Unit
Rear View Front View
1 To CPU 1: DVI-D
2 To CPU 1: USB-HID
3 To CPU 2: DVI-D
4 To CPU 2: USB-HID
5 Connect to 5VDC
CON Unit
Rear View Front View
1 Connect to DVI monitor
2 Connect to USB-HID devices
3 Connect to 5VDC
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1 2
power supply
1
23
power supply
3
5
4
12
3
1 Service port
2 Connect to interconnect cable
Link C
3 Configuration DIP switches
12
3
1 Service port
2 Connect to interconnect cable
Link C
3 Configuration DIP switches
2011-06-01 13
DXXi KVM Extender
3.6.3 Model K472-SSHA
CPU Unit
5
4
6
1
Rear View Front View
1 To CPU: DVI-D
2 To CPU: USB-HID
3 Connect to 5VDC
power supply
4 Connect to serial (D-Sub 9)
5 Audio IN
6 Audio OUT
23
12
1 Service port
2 Connect to interconnect cable
Link C
3 Configuration DIP switches
3
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Description
CON Unit
Rear View Front View
1 Connect to DVI monitor
2 Connect to USB-HID devices
3 Connect to 5VDC
4 Connect to serial (D-Sub 9)
5 Audio IN
6 Audio OUT
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4
1
5
2
power supply
6
3
12
3
1 Service port
2 Connect to interconnect cable
Link C
3 Configuration DIP switches
2011-06-01 15
DXXi KVM Extender
3.6.4 Model K472-SST
CPU Unit
23
1
Rear View Front View
1 To CPU: DVI-D
2 To CPU: USB 2.0
3 Connect to 5VDC
power supply
CON Unit
234
1
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
1
234
234
1
Rear View Front View
1 Connect to DVI monitor
2 Connect to USB 2.0 devices 1
3 Connect to USB 2.0 devices 2
4 Connect to 5VDC
power supply
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
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Description
3.6.5 Model K472-SSTA
CPU Unit
5
4
6
1
Rear View Front View
1 To CPU: DVI-D
2 To CPU: USB 2.0
3 Connect to 5VDC
power supply
4 Connect to serial (D-Sub 9)
5 Audio IN
6 Audio OUT
23
234
1
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
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DXXi KVM Extender
CON Unit
Rear View Front View
1 Connect to DVI monitor
2 Connect to USB 2.0 devices 1
3 Connect to USB 2.0 devices 2
4 Connect to 5VDC
5 Connect to serial (D-Sub 9)
6 Audio IN
7 Audio OUT
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5
1
6
234
power supply
7
234
1
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
18 2011-06-01
Description
3.6.6 Model K472-SDH
CPU Unit
23
1
Rear View Front View
1 To CPU: DVI-D
2 To CPU: USB-HID
3 Connect to 5VDC
power supply
CON Unit
1234
1 Service port
2 Connect to interconnect cable
Link B
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
1
23
1234
Rear View Front View
1 Connect to DVI monitor
2 Connect to USB-HID devices
3 Connect to 5VDC
power supply
1 Service port
2 Connect to interconnect cable
Link B
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
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2011-06-01 19
DXXi KVM Extender
3.6.7 Model K472-SDHA
CPU Unit
5
4
6
1
Rear View Front View
1 To CPU: DVI-D
2 To CPU: USB-HID
3 Connect to 5VDC
power supply
4 Connect to serial (D-Sub 9)
5 Audio IN
6 Audio OUT
23
1234
1 Service port
2 Connect to interconnect cable
Link B
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
20 2011-06-01
Description
CON Unit
Rear View Front View
1 Connect to DVI monitor
2 Connect to USB-HID devices
3 Connect to 5VDC
4 Connect to serial (D-Sub 9)
5 Audio IN
6 Audio OUT
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4
1
5
2
power supply
6
3
1234
1 Service port
2 Connect to interconnect cable
Link B
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
2011-06-01 21
DXXi KVM Extender
3.6.8 Model K472-SDT
CPU Unit
23
1
12
Rear View Front View
1 To CPU: DVI-D
2 To CPU: USB 2.0
3 Connect to 5VDC
power supply
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link B
4 Connect to interconnect cable
Link C
5 Configuration DIP switches
CON Unit
1
234
12
Rear View Front View
1 Connect to DVI monitor
2 Connect to USB 2.0 devices 1
3 Connect to USB 2.0 devices 2
4 Connect to 5VDC
power supply
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link B
4 Connect to interconnect cable
LinkC
5 Configuration DIP switches
3
3
45
45
22 2011-06-01
Description
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3.6.9 Model K472-SDTA
CPU Unit
5
4
6
1
23
12
Rear View Front View
1 To CPU: DVI-D
2 To CPU: USB 2.0
3 Connect to 5VDC
power supply
4 Connect to serial (D-Sub 9)
5 Audio IN
6 Audio OUT
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link B
4 Connect to interconnect cable
Link C
5 Configuration DIP switches
3
45
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DXXi KVM Extender
CON Unit
Rear View Front View
1 Connect to DVI monitor
2 Connect to USB 2.0 devices 1
3 Connect to USB 2.0 devices 2
4 Connect to 5VDC
5 Connect to serial (D-Sub 9)
6 Audio IN
7 Audio OUT
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5
1
6
234
power supply
7
12
3
45
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link B
4 Connect to interconnect cable
Link C
5 Configuration DIP switches
24 2011-06-01
Description
3.6.10 Model K472-DWH
CPU Unit
23 45
1
Rear View Front View
1 To CPU 1: DVI-D
2 To CPU 1: USB-HID
3 To CPU 2: DVI-D
4 To CPU 2: USB-HID
5 Connect to 5VDC
power supply
CON Unit
1234
1 Service port
2 Connect to interconnect cable
Link B
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
1
23
1234
Rear View Front View
1 Connect to DVI monitor
2 Connect to USB-HID devices
3 Connect to 5VDC
power supply
1 Service port
2 Connect to interconnect cable
Link B
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
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2011-06-01 25
DXXi KVM Extender
3.6.11 Model K472-DSH
CPU Unit
23 4
1
Rear View Front View
1 To CPU: DVI-D 1
2 To CPU: USB-HID
3 To CPU: DVI-D 2
4 Connect to 5VDC
power supply
CON Unit
1234
1 Service port
2 Connect to interconnect cable
Link B
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
12 3 4
1234
Rear View Front View
1 Connect to DVI monitor 1
2 Connect to USB-HID devices
3 Connect to DVI monitor 2
4 Connect to 5VDC
power supply
1 Service port
2 Connect to interconnect cable
Link B
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
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Description
3.6.12 Model K472-DSHA
CPU Unit
5
6
7
1
Rear View Front View
1 To CPU: DVI-D 1
2 To CPU: USB-HID
3 To CPU: DVI-D 2
4 Connect to 5VDC
power supply
5 Connect to serial (D-Sub 9)
6 Audio IN
7 Audio OUT
2 3 4
1234
1 Service port
2 Connect to interconnect cable
Link B
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
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DXXi KVM Extender
CON Unit
Rear View Front View
1 Connect to DVI monitor 1
2 Connect to USB-HID devices
3 Connect to DVI monitor 2
4 Connect to 5VDC
5 Connect to serial (D-Sub 9)
6 Audio IN
7 Audio OUT
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5
1
6
2 3 4
power supply
7
1234
1 Service port
2 Connect to interconnect cable
Link B
3 Connect to interconnect cable
Link C
4 Configuration DIP switches
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Description
3.6.13 Model K472-DST
CPU Unit
23 4
1
12
Rear View Front View
1 To CPU: DVI-D 1
2 To CPU: USB 2.0
3 To CPU: DVI-D 2
4 Connect to 5VDC
power supply
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link B
4 Connect to interconnect cable
Link C
5 Configuration DIP switches
CON Unit
1
234
5
12
Rear View Front View
1 Connect to DVI monitor 1
2 Connect to USB 2.0 devices 1
3 Connect to DVI monitor 2
4 Connect to USB 2.0 devices 2
5 Connect to 5VDC
power supply
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link B
4 Connect to interconnect cable
Link C
5 Configuration DIP switches
3
3
45
45
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3.6.14 Model K472-DSTA
CPU Unit
5
6
7
1
2 3 4
12
Rear View Front View
1 To CPU: DVI-D 1
2 To CPU: USB 2.0
3 To CPU: DVI-D 2
4 Connect to 5VDC
power supply
5 Connect to serial (D-Sub 9)
6 Audio IN
7 Audio OUT
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link B
4 Connect to interconnect cable
Link C
5 Configuration DIP switches
3
45
30 2011-06-01
Description
CON Unit
Rear View Front View
1 Connect to DVI monitor 1
2 Connect to USB 2.0 devices 1
3 Connect to DVI monitor 2
4 Connect to USB 2.0 devices 2
5 Connect to 5VDC
6 Connect to serial (D-Sub 9)
7 Audio IN
8 Audio OUT
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6
1
7
234
power supply
8
5
12
3
45
1 Service port
2 Connect to interconnect cable
Link A
3 Connect to interconnect cable
Link B
4 Connect to interconnect cable
Link C
5 Configuration DIP switches
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3.7 Status LEDs
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The KVM Extender is fitted with the following LEDs for status indication at
CPU Unit and CON Unit:
CPU Unit CPU Unit
1
2 3
4
5
6
Rear View Front View
CON Unit CON Unit
1
2 3
4
5
6
Rear View Front View
32 2011-06-01
Description
Pos. LED Status Description
CPU Unit: No DVI signal from video
source (computer, CPU) detected
CON Unit: No DVI signal from
CPU Unit or no monitor detected
Monitor DDC is being transmitted from
the console monitor
No DVI signal from video source
(computer, CPU) detected
CON Unit: No DVI signal from
CPU Unit or no monitor detected
Monitor DDC is being transmitted from
the console monitor
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1
Video OK 1
Off
(red)
Flashing
On DVI signal from video source available
2
Video OK 2
Off
(red,
optional)
Flashing
On DVI signal from video source available
Power
(red)
Link A
Status USB
(green,
Off Device not ready 3
On Device ready
Off No connection via interconnect cable 4
On Connection available
optional)
5
Link B
Status
Video 2
(green,
Off No connection via interconnect cable
Flashing Connection failing
On Connection available
optional)
Link C
6
Status
Video 1
(green)
Off No connection via interconnect cable
Flashing Connection failing
On Connection available
2011-06-01 33
DXXi KVM Extender
4 Installation
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4.1 Package Contents
Your extender package contains the following items:
KVM Extender pair (CPU Unit and CON Unit)
2x 5VDC international power supply unit
2x country specific power cord
Quick Setup
DVI video cable (1.8 m, DVI-D male-to-male)
USB cable (1.8 m, type A to type B)
Additional content for Dual-Head devices:
DVI video cable (1.8 m, DVI-D male-to-male)
Additional content for devices with integrated switching function:
USB cable (1.8 m, type A to type B)
Additional content for Analog Audio / Serial option:
Serial cable (1.8 m, RS232 male connector)
Stereo jack cable (1.6 m, 3.5 mm male connector)
If anything is missing, contact your dealer.
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34 2011-06-01
Installation
4.2 System Setup
First time users are recommended to setup the system with the CPU Unit
and the CON Unit in the same room as a test setup. This will allow you to
identify and solve any cabling problems, and experiment with your system
more conveniently.
Please verify that interconnect cables, interfaces, and handling of the
Pos: 29 /806-IHSE/Installation/Installatio nsbeispiele/472- xx @ 6\mod_130449456738 3_6.doc @ 50470 @ 2
devices comply with the requirements (see Chapter 7, Page 41).
1. Switch off all devices.
CON Unit Installation
2. Connect your monitor(s), keyboard and mouse to the CON Unit.
3. Connect the CON Unit with the interconnect cable(s).
4. Connect the 5VDC power supply to the CON Unit.
CPU Unit Installation
5. Connect the source (computer, CPU) with the supplied cables to the
CPU Unit. Please ensure the cables are not strained.
6. Connect the CPU Unit to the interconnect cable(s).
7. Connect the 5VDC power supply to the CPU Unit.
8. Power up the system.
To power up the system, the following sequence is recommended:
Monitor – CON Unit – CPU Unit – source.
2011-06-01 35
DXXi KVM Extender
4.3 Example Applications
Pos: 19 /806-IHSE/Installation/Installatio nsbeispiele/VA R_KVM_Single-/Dual- Head_USB 2.0 @ 5\mod_1278575 500636_258.doc @ 4182 6 @
This section illustrates typical installations of KVM Extenders:
1
KVM Extender (Single-Head)
2
3
4
5
1
2
3
4
5
6
KVM Extender (Dual-Head)
36 2011-06-01
Installation
Pos: 30 /806-IHSE/Konfiguration/UEB_Konfigur ation @ 5\mod_1278575517 073_6.doc @ 41846 @ 1
1
2
3
4
5
KVM Extender (Single-Head with USB 2.0)
1
2
3
4
5
KVM Extender (Dual-Head with USB 2.0)
1 Source (computer, CPU)
2 KVM Extender CPU Unit
3 Interconnect cable
4 KVM Extender CON Unit
5 Console (monitor, keyboard, mouse)
6 Second monitor (option, only with Dual-Head devices)
7 USB 2.0 devices (option, only with USB 2.0 devices)
7
6
7
2011-06-01 37
DXXi KVM Extender
5 Configuration
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5.1 Transmission Parameters
In default configuration, the device adapts dynamically to monitor
resolution and image content. This configuration is suitable for almost all
conditions and should only be modified if image quality is not fully
satisfactory.
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5.1.1 Device Settings
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Both CPU unit and CON unit have four DIP switches that are used to set
the KVM Extender to the respective operation mode, depending from the
respective device.
DIP settings have to be performed both CPU and CON unit into the same
positions.
Only set DIP switches if the extender is not connected to power supply.
DIP Function
Switch
Position
Switch down Switch up Not used
Single Link mode
(default in combination with Single Link devices)
Dual Link mode
(default in combination with Dual Link devices)
Switch mode
(default in combination with models with integrated switching
function)
Standard mode, no HDCP possible (default in combination
with USB-HID / analog audio / serial devices)
HDCP mode, no USB-HID / analog audio / seriell possible
(default with USB 2.0 devices without analog audio / serial)
In HDCP mode, the transmission of USB-HID and analog audio signals is
blocked.
38 2011-06-01
Configuration
5.2 Command Mode
During normal use, the console keyboard functions in the usual manner.
However, for all KVM Extenders with switching function and USB-HID
support, you can set the keyboard into a Command Mode by using a
specific 'Hot Key' sequence. While in Command Mode, several functions
are performed via keyboard commands. To exit Command Mode, press
<Esc>.
While in Command Mode, the LEDs Shift and Scroll on the console
keyboard will flash.
In Command Mode normal keyboard and mouse operation will cease.
Only selected keyboard commands are available.
The following table lists the keyboard commands to enter and to exit
Command Mode and to change the 'Hot Key' sequence:
Function Keyboard Command
Enter Command Mode (default)
Exit Command Mode <Esc>
Change 'Hot Key' sequence
The 'Hot Key' sequence to enter Command Mode can be changed. The
following table lists the 'Hot Key' Codes for the available key sequences:
<Ctrl> + <Left Shift> + <i> ('Hot
Key') (until 20.11.2009)
2x <Left Shift> ('Hot Key')
(since 20.11.2009)
<Left Ctrl> + <Left Shift> + <c>,
<'Hot Key' Code>, <Enter>
'Hot Key'-Code 'Hot Key'
1 <Left Ctrl> + <Left Shift> + <i>
2 2x <Scroll>
3 2x <Left Shift>
4 2x <Left Ctrl>
5 2x <Left Alt>
6 2x <Right Shift>
7 2x <Right Ctrl>
8 2x <Right Alt>
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2011-06-01 39
DXXi KVM Extender
6 Operation
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6.1 Download of DDC Information
1. Please make sure that the monitor is on (both monitors in case of
Dual-Head devices).
2. Disconnect the monitor cable from the CON Unit and connect the
monitor cable again (In the case of Dual-Head devices, disconnect
and connect monitor cables successively).
The DDC information will be read from the console monitor,
transmitted to the CPU Unit and stored there internally.
To show successful reprogramming the LED Video OK flashes at
both CON Unit and CPU Unit for about one second.
The CPU will now be able to read the actual monitor DDC information
and so allow the required video resolution to be selected.
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6.2 Switchting Function (option)
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If your KVM Extender has a built in switching function as an option, two
sources (computer, CPU) can be connected to the CPU unit. You can
switch at the CON unit between two sources (Computer, CPU) via
keyboard command.
1. By executing the 'Hot Key', the KVM Extender is set into command
mode.
2. If you want to switch the console to of one of both CPUs that are
available, you will have to enter the port number of the respective
CPU (1 or 2). Afterwards you have to confirm the switching with the
<Enter> key. The console is now switched to the respective CPU.
40 2011-06-01
Specifications
7 Specifications
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7.1 Interfaces
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7.1.1 DVI-D Single Link
The video interface supports the DVI-D protocol. All signals that comply to
DVI-D Single Link norm can be transmitted. This includes e.g. monitor
resolutions such as 1920x1200@60Hz, Full HD (1080p) or 2K HD (up to
2048x1152). Data rate is limited to 165 MPixel/s.
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7.1.2 DVI-D Dual Link
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7.1.3 USB-HID
The video interface supports the DVI-D protocol. All signals that comply to
DVI-D Dual Link norm can be transmitted. This includes e. g. monitor
resolutions such as 2560x2048@60Hz. Data rate is limited to
330 MPixel/s.
Our devices with an USB-HID interface support a maximum of two devices
compliant with the USB-HID protocol. Each USB-HID port provides a
maximum current of 100 mA.
Keyboard
Compatible with most USB keyboards. Certain keyboards with additional
functions may require custom firmware to operate. Keyboards with an
integral USB Hub (Mac keyboards e.g.) are also supported.
Mouse
Compatible with most 2-button, 3-button and scroll mice.
2011-06-01 41
DXXi KVM Extender
Other USB-HID devices
The proprietary USB emulation also supports certain other USB-HID
devices, such as specific touch screens, graphic tablets, barcode
scanners or special keyboards. Support cannot be guaranteed, however,
for every USB-HID device.
Only two USB-HID devices are supported concurrently, such as keyboard
and mouse or keyboard and touch screen. A hub is allowed, but it does
not increase the number of HID devices allowed.
To support other USB 'non-HID' devices, such as scanners, web cams or
memory devices, choose our devices with transparent USB support.
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7.1.4 USB 2.0 (transparent)
KVM Extender models with transparent USB 2.0 support allow the
connection of all types of USB 2.0 devices (without restriction). USB 2.0
data transfer is supported with USB high speed (max. 480 Mbit/s).
Each USB 2.0 port provides a maximum current of 500 mA (high power).
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7.1.5 Fiber Type SC (Interconnect)
The communication of fiber devices is performed via interfaces that have
to be connected by suitable fibers of connector type SC.
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7.1.6 Serial Interface
The serial interface option supports a full-duplex transmission with a real
hardware handshake up to a Baud rate of 19,200 Baud.
The CON Unit is cabled as DTE (Data Terminal Equipment, like CPU
output) and can be connected directly to DCE devices (Data
Communication Equipment).
A touch screen can be connected directly to the CON Unit.
To connect to a serial printer (or any other DTE instead of DCE
device), you need a null modem cable (crossed cable) between CON
Unit and the device.
42 2011-06-01
Specifications
Operation of several devices:
The serial interface transmits 6 signals (3 for each direction). Normally,
4 of the 6 signals are handshake signals (in addition to RxD and TxD).
The following configurations, however, can be realized using special
adapter splitting cables:
Three single 2-wire transmissions
Two transmissions with a handshake signal
A serial mouse and a single 2-wire transmission.
In this case, choose X-ON / X-OFF software handshake for traffic control
at printer and PC.
Connection Format
Speed
Data Format
Data Transmission
Traffic Control
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DTE (Data Terminal Equipment)
Up to 19,200 Baud
Format independent
RxD (Receive Data)
TxD (Transmit Data)
The following signals are transmitted
(hardware handshake):
RTS (Request To Send)
CTS (Clear To Send)
DTR (Data Terminal Ready)
DSR (Data Set Ready)
2011-06-01 43
DXXi KVM Extender
7.1.7 Analog Audio Interface
The Analog Audio option supports a bidirectional stereo audio
transmission, in nearly CD quality.
The audio interface is a 'line level' interface and it is designed to transmit
the signals of a sound card (or another 'line level' device) as well as to
allow the connection of active speakers to the CON Unit.
Stereo audio can be transmitted bidirectionally at the same time.
Connection of a microphone:
Connect the microphone to the 'audio' input of the CON Unit. There are
two ways to establish this connection:
The output of the CPU Unit is connected with the microphone input of
the sound card (red). Adjust the sound card to provide an additional
amplification (20 dB).
The output of the CPU Unit is connected to the audio input of the
sound card (blue). Choose this connection if the microphone has its
own pre-amplifier.
The CON Unit can do the pre-amplification of the microphone as well.
Open the CON Unit, locate the 'MIC' jumper on the audio board and close
the pins.
Transmission Format Digitized virtually CD quality audio
(16 bit, 38.4 KHz)
Signal Level
Input Impedance
Connections CPU Unit 2x 3.5 mm stereo jack plug
Connections CON Unit 2x 3.5 mm stereo jack plug
Pos: 46 /806-IHSE/Technische Daten/Verbindungs kabel/UEB_Verbindung skabel @ 5\mod_1279191 107845_6.doc @ 43870 @ 2
Line-Level (5 Volt Pk-Pk maximum)
47 KOhm
(audio in & audio out)
(audio in & audio out)
44 2011-06-01
Specifications
7.2 Interconnect Cable
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7.2.1 Fiber
A point-to-point connection is necessary. Operation with multiple patch
panels is allowed. Routing over active network components, such as
Ethernet Hubs, Switches or Routers, is not allowed.
Type of Interconnect Cable
(Cable notations according to VDE)
Type of cable Specifications
Multi-Mode 50μm One fiber 50μm
I-V(ZN)H 2G50 (in-house patch cable)
I/AD(ZN)H 4G50 (in-house or outdoor
breakout cable, resistant)
Multi-Mode 62.5μm One fiber 62.5μm
I-V(ZN)HH 2G62.5 (in-house breakout
cable)
A/DQ(ZN)B2Y 4G62.5 (outdoor cable,
with protection against rodents)
Maximum Acceptable Cable Length
Type of cable Maximum Acceptable Cable Length
Multi-Mode 50μm (OM3) 1,000 m (3,280 ft)
Multi-Mode 50μm 400 m (1,300 ft)
Multi-Mode 62.5μm 200 m (650 ft)
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Type of Connector
Connector
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SC Connector
2011-06-01 45
DXXi KVM Extender
7.3 Supported Peripherals
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7.3.1 USB-HID Devices
The KVM Extender will support most USB-HID devices, including the vast
majority of keyboards and mice currently on the market. Many other kinds
of HID devices such as bar-code scanners and touch screens may also be
compatible
It is not possible to guarantee support for all available USB-HID devices.
In certain cases, custom firmware may be required.
USB-HID (and other) devices that are not supported as standard will
normally operate with our devices featuring transparent USB support.
Please note that concurrent operation of more than two USB-HID devices
is not possible even if you use a USB hub.
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7.3.2 USB 2.0 Devices
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KVM Extender models featuring a transparent USB 2.0 connection use
Extreme USB Technology from Icron Technologies.
This technology supports all types of USB 2.0 devices, however the
manufacturer cannot guarantee compatibility with every device on the
market. Please contact your dealer if any issues are found.
46 2011-06-01
Specifications
7.4 Connector Pinouts
Pos: 52 /806-IHSE/Technische Daten/Pinbelegungen/ Buchse DVI-D Single- Link @ 5\mod_1278578723073 _6.doc @ 42333 @
Connector DVI-D Single-Link
1.............................8 C1 C2
C5
Pin Signal Pin Signal Pin Signal
1 T.M.D.S data 2 – 9 T.M.D.S data 1 – 17 T.M.D.S data 0 –
2 T.M.D.S data 2 + 10 T.M.D.S data 1 + 18 T.M.D.S data 0 +
3
4 n.c. 12 n.c. 20 n.c.
5 n.c. 13 n.c. 21 n.c.
6 DDC Input (SCL) 14
7
8 Internal use 16
C1 Internal use C3 Internal use
C2 n.c. C5 GND C4 Internal use
Pos: 53 /806-IHSE/Technische Daten/Pinbelegungen/ Buchse DVI-D Dual-Li nk @ 6\mod_1306497140385 _6.doc @ 51697 @
17...........................24
T.M.D.S data 2
GND
DDC Output
(SDA)
C3 C4
T.M.D.S data 1
11
GND
+5VDC high
impedance
T.M.D.S data 0
19
GND
T.M.D.S clock
22
GND
15 GND 23 T.M.D.S clock +
Hot Plug
24 T.M.D.S clock –
recognition
2011-06-01 47
DXXi KVM Extender
Connector DVI-D Dual Link
1.............................8 C1 C2
C5
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Connector USB Type B
Pos: 55 /806-IHSE/Technische Daten/Pinbelegungen/ Buchse USB Typ A @ 5\mod_1278578 771214_6.doc @ 42369 @
17...........................24
C3 C4
Pin Signal Pin Signal Pin Signal
1 T.M.D.S data 2 – 9 T.M.D.S data 1 – 17 T.M.D.S data 0 –
2 T.M.D.S data 2 + 10 T.M.D.S data 1 + 18 T.M.D.S data 0 +
T.M.D.S data 2
3
GND
T.M.D.S data 1
11
GND
T.M.D.S data 0
19
GND
4 T.M.D.S data 4 – 12 T.M.D.S data 3 – 20 T.M.D.S data 5 –
5 T.M.D.S data 4 + 13 T.M.D.S data 3 + 21 T.M.D.S data 5 +
6 DDC Input (SCL) 14
7
DDC Output
15 GND 23 T.M.D.S clock +
+5VDC high
impedance
T.M.D.S clock
22
GND
(SDA)
8 Internal use 16
Hot Plug
24 T.M.D.S clock –
recognition
C1 Internal use C3 Internal use
C2 n.c. C5 GND C4 Internal use
Picture Pin Signal Color
132
1 VCC (+5VDC) Red
2 Data – White
4
3 Data + Green
4 GND Black
48 2011-06-01
Specifications
Connector USB Type A
Picture Pin Signal Color
1 VCC (+5VDC) Red
3
1
Pos: 56 /806-IHSE/Technische Daten/Pinbelegungen/ Buchse Mini-USB Typ B @ 5\ mod_1278578794167_6.doc @ 42387 @
Connector Mini USB Type B
Picture Pin Signal Color
Pos: 57 /806-IHSE/Technische Daten/Pinbelegungen/ Glasfaser Typ SC @ 6\ mod_1304499047977_6.doc @ 50615 @
Fiber Type SC
Picture Diode Signal
2 4
1
....5
2 Data – White
3 Data + Green
4 GND Black
1 VCC (+5VDC) Red
2 Data – White
3 Data + Green
4 n.c. –
5 GND Black
1 Data IN / OUT
Pos: 58 /806-IHSE/Technische Daten/Pinbelegungen/ D-Sub 9 (Seriell) @ 5\ mod_1291128631437_6.d oc @ 44882 @
D-Sub 9 (Serial)
Picture Pin Signal Pin Signal
1.................5
1 n.c. 6 DTR
2 CTS 7 TxD
3 RTS 8 RxD
6...........9
4 DSR 9 n.c.
5 GND
Pos: 59 /806-IHSE/Technische Daten/Pinbelegungen/ Stereo-Klinkenbuc hse 3,5 mm @ 5\mod_129112876515 6_6.doc @ 44901 @
2011-06-01 49
DXXi KVM Extender
3.5 mm Stereo Jack Plug
Picture Pin Signal
12 3
1 GND
2 Audio IN / OUT L
3 Audio IN / OUT R
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Power Supply
Picture Pin Signal
Inside VCC (+5VDC)
Outside GND
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7.5 Power Supply
Voltage
Power Requirement
(per unit)
5VDC
Single-Head devices: max. 800 mA
Dual-Head devices: max. 950 mA
USB 2.0 devices:
max. 1,500 mA (CPU)
max. 3,500 mA (CON)
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7.6 Environmental Conditions
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Operating Temperature
Storage Temperature
Relative Humidity
41 to 113°F (5 to 45°C)
–13 to 140°F (–25 to 60°C)
Max. 80% non-condensing
7.7 Size
Pos: 64 /806-IHSE/Technische Daten/Transportgewic ht /472-xx @ 6\mod_130 4499336118_6.doc @ 50669 @ 2
CPU Unit / CON Unit
Shipping Box
180 x 130 x 43 mm (7.1" x 5.1" x 1.7")
290 x 200 x 140 mm (11.4" x 7.9" x 5.5")
50 2011-06-01
Specifications
7.8 Shipping Weight
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CPU Unit / CON Unit
Shipping Box
0.8 kg (1.7 lb)
3.4 kg (7.5 lb)
2011-06-01 51
DXXi KVM Extender
8 Troubleshooting
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8.1 Blank Screen
Diagnosis Possible Reason Measure
LED Power off
LED Link B / C
Status
Video 1 / 2 off
CPU unit: LED
Video OK off
CON unit: LED
Video OK off
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Power supply
Connection between
CON Unit and CPU Unit
No video signal detected
by source (computer,
CPU)
No monitor detected
No video signal detected
from CPU Unit
Device configuration not
suitable for device
Check power supply units and
the connection to the power
network.
Check interconnect cables and
connections.
Check DVI-D cable to CPU
Download DDC information from
console monitors (see
Chapter 6.1, Page 40).
Reb
Check connection, length and
quality of the DVI-D cable to
monitor, tighten cable
thumbscrews.
Check connection, length and
quality of interconnect cables
between the units.
Download DDC information from
console monitors (see
Chapter 6.1, Page 40).
Reb
Set DIP switches according to
device type.
oot CPU if necessary.
oot CPU if necessary.
52 2011-06-01
Troubleshooting
8.2 Interference
Diagnosis Possible Reason Measure
Incorrect video
display
Cable connection
disturbed
Check connection, length and
quality of the DVI-D cable to
monitor, tighten cable
thumbscrews.
Check connection, length and
quality of interconnect cables
between the units.
Wrong DIP switch
settings in combination
Select correct DIP switch settings
(see Chapter 5.1.1, Page 38).
with Dual Link
resolutions
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8.3 USB-HID
Diagnosis Possible Reason Measure
Keyboard LEDs
Shift and Scroll
are flashing
USB device
without function
Pos: 69 /806-IHSE/Hilfe im Problemfall/Störung am USB-2.0-Anschluss/47 2-xx @ 6\mod_13044998368 99_6.doc @ 50741 @ 2
Keyboard in Command
Mode
Press <Esc> to leave Command
Mode.
No USB-HID device Connect USB-HID device.
Problems with USB
connection
Check connection of USB cable
to USB-HID device.
Remove DVI and power cable
and restart CON Unit. Connect
power cable first.
USB-HID device is not
Contact dealer if necessary.
supported
2011-06-01 53
DXXi KVM Extender
8.4 USB 2.0
Diagnosis Possible Reason Measure
LED Link A
Status USB off
USB device
without function
Pos: 70 /806-IHSE/Technische Unterstützung/ATB_ Technische Unterstütz ung @ 5\mod_1278579487089 _6.doc @ 42650 @ 122
Connection between
CON Unit and CPU Unit
USB 2.0 device is not
supported
Check interconnect cable and
connectors.
Check installation at the CPU,
also the necessary drivers.
New connection of the USB 2.0
device.
Contact dealer if necessary.
54 2011-06-01
Technical Support
9 Technical Support
Prior to contacting support please ensure you have read this manual, and
then installed and set-up your KVM Extender as recommended.
9.1 Support Checklist
To efficiently handle your request it is necessary to complete our checklist
for support and problem cases (Download). Keep the following information
available before you call:
Company, name, phone number and email
Type and serial number of the device (see bottom of device)
Date and number of sales receipt, name of dealer if necessary
Issue date of the existing manual
Nature, circumstances and duration of the problem
Involved components (such as graphic source/CPU, OS, graphic
card, monitor, USB-HID/USB 2.0 devices, interconnect cable)
including manufacturer and model number
Results from any testing you have done
9.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA number
(Return-Material-Authorization).
2. Package your devices carefully, preferably using the original box.
Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
Devices that are sent in without a RMA number cannot be accepted. The
shipment will be sent back without being opened, postage unpaid.
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