IBM 436854u, x3200 M2, x3200 M2 4368, 4367, 4368 Problem Determination And Service Manual
...
System x3200 M2 Types 4367 and 4368
Problem Determination and Service Guide
System x3200 M2 Types 4367 and 4368
Problem Determination and Service Guide
Note: Before using this information and the product it supports, read the general information in
Appendix B, “Notices,” on page 233, and the Warranty and Support Information document on the IBM
System x Documentation CD.
Tenth Edition (October April 2010)
© Copyright IBM Corporation 2008.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............ix
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications.....................3
Server controls, LEDs, and power ..................4
Front view ..........................4
Rear view ..........................6
Server power features......................7
Connectors, LEDs, and jumpers ...................9
System-board internal connectors .................9
System-board external connectors.................10
System-board optional-devices connectors..............11
System-board LEDs ......................12
System-board jumpers .....................13
Chapter 2. Configuration information and instructions .........15
Updating the firmware ......................15
Configuring the server ......................15
Using the Configuration/Setup Utility program ............16
Using the ServerGuide Setup and Installation CD ...........21
Using the mini-baseboard management controller utility programs .....23
Using the Boot Menu program ..................26
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent ......26
Configuring the Broadcom NetXtreme Gigabit Ethernet controller .....27
LSI Configuration Utility program .................27
Setting up a Remote Supervisor Adapter II SlimLine ...........29
Requirements ........................29
Cabling the Remote Supervisor Adapter II SlimLine ..........30
Installing the Remote Supervisor Adapter II SlimLine firmware ......30
Completing the setup .....................31
Chapter 3. Parts listing, System x3200 M2 Types 4367 and 4368 .....33
Replaceable server components ..................34
Product recovery CDs ......................40
Power cords ..........................44
Chapter 4. Removing and replacing server components ........47
Installation guidelines ......................47
System reliability guidelines ...................48
Working inside the server with the power on .............49
Handling static-sensitive devices .................50
Returning a device or component .................50
Connecting the cables ......................51
Removing and replacing Tier 1 CRUs ................52
Removing the side cover ....................52
Installing the side cover.....................53
Removing the lower bezel ....................54
© Copyright IBM Corp. 2008 iii
Installing the lower bezel ....................55
Removing the upper bezel....................56
Installing the upper bezel ....................57
Removing an adapter .....................58
Installing an adapter ......................59
Removing and installing internal drives ...............61
Removing a hot-swap power supply ................72
Installing a hot-swap power supply ................74
Removing a memory module ...................75
Installing a memory module ...................76
Removing and replacing Tier 2 CRUs ................77
Removing the battery .....................77
Installing the battery ......................77
Removing the rear system fan ..................79
Installing the rear system fan...................80
Removing the hard disk drive fan assembly .............81
Installing the hard disk drive fan assembly ..............83
Removing the simple-swap backplate ...............84
Installing the simple-swap backplate ................86
Removing the SAS/SATA hard disk drive backplane ..........87
Installing the SAS/SATA hard disk drive backplane ...........88
Removing the front-panel assembly ................89
Installing the front-panel assembly .................90
Removing the front USB connector assembly.............90
Removing the rear adapter retention bracket .............91
Installing the rear adapter retention bracket .............92
Removing the front adapter-retention bracket.............92
Installing the front adapter-retention bracket .............93
Installing the front USB connector assembly .............93
Removing the hot-swap power supply cage .............94
Installing the hot-swap power supply cage ..............95
Removing the mini-SAS/SATA controller...............96
Installing the SAS/SATA controller .................97
Removing the optional mini-PCI-X enablement card ..........97
Installing the optional mini-PCI-X enablement card ...........98
Removing the IBM ServeRAID-MR10i SAS/SATA controller .......99
Installing the IBM ServeRAID-MR10i SAS/SATA controller .......100
Removing an IBM Remote Supervisor Adapter II SlimLine .......102
Installing an IBM Remote Supervisor Adapter II SlimLine ........102
Removing and replacing FRUs ..................105
Removing a non-hot-swap power supply ..............105
Installing a non-hot-swap power supply ..............107
Removing the microprocessor and fan sink .............109
Installing a microprocessor and fan sink ..............111
Removing the system board ..................114
Installing the system board ...................116
Chapter 5. Diagnostics .....................121
Diagnostic tools ........................121
POST ............................121
POST beep codes ......................122
No-beep symptoms ......................124
Error logs .........................125
POST error codes ......................127
Checkout procedure ......................137
About the checkout procedure ..................137
iv System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
Performing the checkout procedure ................138
Troubleshooting tables .....................139
CD or DVD drive problems ...................139
Diskette drive problems ....................140
General problems ......................141
Hard disk drive problems....................141
Intermittent problems .....................142
Keyboard, mouse, or pointing-device problems............142
Memory problems ......................144
Microprocessor problems....................145
Monitor or video problems ...................145
Optional-device problems ...................147
Power problems .......................148
Serial port problems .....................149
ServerGuide problems.....................149
Software problems ......................150
Universal Serial Bus (USB) port problems .............151
Error LEDs ..........................152
Power-supply LEDs.......................153
Diagnostic programs and messages ................155
Running the diagnostic programs.................156
Diagnostic text messages ...................157
Viewing the test log......................157
Diagnostic messages .....................157
Updating (flash-update) the BIOS code on the server ..........216
Recovering from a BIOS update failure ...............216
System-error log messages ....................219
Solving SAS problems......................227
Solving power problems .....................227
Solving Ethernet controller problems ................228
Solving undetermined problems ..................229
Problem determination tips ....................230
Appendix A. Getting help and technical assistance ..........231
Before you call ........................231
Using the documentation.....................231
Getting help and information from the World Wide Web .........231
Software service and support ...................232
Hardware service and support ...................232
IBM Taiwan product service ....................232
Appendix B. Notices ......................233
Trademarks..........................233
Important notes ........................234
Particulate contamination.....................235
Documentation format ......................236
Electronic emission notices ....................236
Federal Communications Commission (FCC) statement ........236
Industry Canada Class A emission compliance statement ........237
Avis de conformité à la réglementation d'Industrie Canada .......237
Australia and New Zealand Class A statement ............237
United Kingdom telecommunications safety requirement ........237
European Union EMC Directive conformance statement ........237
Germany Class A statement ..................237
Japan VCCI Class A statement .................238
Contents v
Japan Electronics and Information Technology Industries Association (JEITA)
statement ........................239
Korea Communications Commission (KCC) statement .........239
Russia Electromagnetic Interference (EMI) Class A statement ......239
People's Republic of China Class A electronic emission statement ....239
Taiwan Class A compliance statement ...............239
Index ............................241
vi System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2008 vii
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM®product that you are working on. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or options that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging or leaking
capacitor.
v Mechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cord is the correct type, as specified in “Power
cords” on page 44.
v Make sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
viii System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
Guidelines for servicing electrical equipment
Observe the following guidelines when you service electrical equipment:
v Check the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical currents.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
v Do not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
v Some rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
v Disconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
v Before you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
v Never assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
v If you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating a complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
v Use extreme care when you measure high voltages.
v To ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
v If an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety ix
Safety statements
Important:
Each caution and danger statement in this document is labeled with a number. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if a caution statement is labeled with “Statement 1”, translations for
that caution statement are in the Safety Information document under “Statement 1”.
Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.
x System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety xi
Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100°C (212°F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
xii System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Safety xiii
Statement 4:
≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
xiv System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 12:
CAUTION:
The following label indicates a hot surface nearby.
Statement 13:
DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection
requirements. Refer to the information that is provided with your device for
electrical specifications.
Safety xv
Statement 15:
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.
xvi System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in the IBM System x3200 M2 Types 4367 and
4368 server. It describes the diagnostic tools that come with the server, error codes
and suggested actions, and instructions for replacing failing components.
Replaceable components are of three types:
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for
the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for the server.
v Field replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the
server:
v Installation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some optional devices.
v User’s Guide
This document is in Portable Document Format (PDF) on the IBM xSeries
Documentation CD. It provides general information about the server, including
information about features, and how to configure the server. It also contains
detailed instructions for installing, removing, and connecting optional devices that
the server supports.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM System x Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
v Warranty and Support Information
This document is in PDF on the System x Documentation CD. It contains
information about the terms of the warranty and getting service and assistance.
®
Depending on the server model, additional documentation might be included on the
IBM System x Documentation CD.
The xSeries and System x Tools Center is an online information center that
contains information about tools for updating, managing, and deploying firmware,
device drivers, and operating systems. The xSeries and System x Tools Center is at
http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.
© Copyright IBM Corp. 2008 1
The server might have features that are not described in the documentation that
comes with the server. The documentation might be updated occasionally to include
information about those features, or technical updates might be available to provide
additional information that is not included in the server documentation. These
updates are available from the IBM Web site. To check for updated documentation
and technical updates, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/systems/support/.
2. Under Product support, click System x.
3. Under Popular links, click Publications lookup.
4. From the Product family menu, select System x3200 M2 and click Continue.
Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM System x
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage might occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
Features and specifications
The following information is a summary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply.
Table 1. Features and specifications
Microprocessor:
v Supports one Intel Core
dual-core or Xeon dual-core or
quad-core microprocessor
Note: Intel Virtualization Technology
(VT) is not available on the Core 2
Duo E4600; however, these
microprocessors can only run
paravirtualization.
v 2 MB, 6 MB, or 12 MB Level-2 cache
v 800, 1066, or 1333 MHz front-side
bus (FSB)
Memory:
v Minimum: 512 MB
v Maximum: 8 GB
v Types: PC2-5300 or PC2-6400, ECC
unbuffered double-data-rate 2
(DDR2) 667 or 800 MHz SDRAM
v Connectors: four dual inline memory
module (DIMM) connectors, two-way
interleaved
Drives (depending on the model):
v Diskette (optional): External or
internal USB FDD drive and memory
key
v Hard disk drive: Hot-swap SAS,
hot-swap SATA, or simple-swap
SATA
v One of the following SATA attached
optical drives:
– DVD-ROM
– Multiburner (optional)
Drive bays (depending on the
model):
v Two 5.25 in. half-high bays (one
optical drive installed)
v One 3.5 in. slim-high
removable-media drive bay (optional
diskette drive)
v Four 3.5 in. or 2.5 in. slim-high hard
disk drive bays (some models)
v Eight 2.5 in. slim-high hard disk drive
bays (some models)
PCI expansion slots (depending on
the model):
v One PCI Express x8 slot
v One PCI Express x4 slot (x4 slot with
x1 electrical)
v One PCI-X 64-bit/133 MHz slot
Note: This PCI-X slot is enabled
when an optional PCI-X enablement
card is installed in the mini-PCI slot
on the system board. When no
mini-PCI-X enablement card installed,
this slot has no function.
v Two PCI 32-bit/33 MHz slots
™
2 Duo
Fans:
Three speed-controlled fans.
Power supply:
One of the following power supplies:
v One or two redundant 430-watt (90-240
V ac)
v One non-redundant 401-watt (90-240 V
ac)
Size:
v Height: 438 mm (17.25 in.)
v Depth: 540 mm (21.25 in.)
v Width: 216 mm (8.5 in.)
v Weight: 16.3 kg (36 lb) to 25.2 kg (56
lb) depending upon configuration
Integrated functions:
v Mini-baseboard management controller
(mini-BMC)
v Broadcom BCM5722 10/100/1000
Ethernet controller on the system board
with RJ-45 Ethernet port
v One internal single-channnel (four ports
per channel) SAS/SATA controller
(mini-PCI slot)
v Two serial ports
v One parallel port
v Six-port Serial ATA controller
v Eight Universal Serial Bus (USB) v2.0
ports (two on front and four on rear, one
internal for optional tape drive, and one
internal for optional Remote Supervisor
Adapter II SlimLine)
v Onboard ATI ES1000 video controller
– Compatible with SVGA and VGA
– 64 MB DDR2 SDRAM video memory
Diagnostic LEDs:
v Fans
v Hard disk drives
v Memory
v Microprocessor
v PCI slots
v Power supply
v VRD
Acoustical noise emissions:
v Sound power, idling: 5.0 bel
v Sound power, operating: 5.3 bel
Environment:
v Air temperature:
– Server on: 10° to 35°C (50° to 95°F)
Altitude: 0 to 914.4 m (3000 ft)
– Server on: 10° to 32°C (50° to 89.6°F)
Altitude: 914.4 m (3000 ft) to 2133.6 m
(7000 ft)
– Server off: 10° to 43°C (50° to 109.4°F)
Maximum altitude: 2133.6 m (7000 ft)
– Shipping: -40° to 60°C (-40° to 140°F)
v Humidity (operating and storage):
– Server on: 8% to 80%
– Server off: 8% to 80%
Heat output:
Approximate heat output in British thermal
units (Btu) per hour:
v Minimum configuration: 630 Btu per hour
(185 watts)
v Maximum configuration: 1784 Btu per hour
(523 watts)
Electrical input:
v Sine-wave input (50 or 60 Hz) required
v Input voltage and frequency ranges
automatically selected
v Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
v Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
v Input kilovolt-amperes (kVA) approximately:
– Minimum: 0.20 kVA (all models)
– Maximum: 0.55 kVA
Notes:
1. Power consumption and heat output vary
depending on the number and type of
optional features that are installed and the
power-management optional features that
are in use.
2. These levels were measured in controlled
acoustical environments according to the
procedures specified by the American
National Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given location
might exceed the average stated values
because of room reflections and other
nearby noise sources. The declared
sound-power levels indicate an upper limit,
below which a large number of computers
will operate.
Chapter 1. Introduction
3
Server controls, LEDs, and power
This section describes the controls and light-emitting diodes (LEDs) and how to turn
the server on and off.
Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the server.
Power-on
LED
Power-control
button
Hard disk drive
activity LED
System-error
LED
USB connectors
CD-eject or
DVD-eject button
CD or DVD drive
activity LED
Optional
diskette-eject
button
Optional
diskette drive
activity LED
Power-on LED
When this LED is lit and not flashing, it indicates that the server is turned
on. When this LED is flashing, it indicates that the server is turned off and
still connected to an ac power source. When this LED is off, it indicates that
ac power is not present, or the power supply or the LED itself has failed. A
power LED is also on the rear of the server.
Note: If this LED is off, it does not mean that there is no electrical power in
the server. The LED might be burned out. To remove all electrical power
from the server, you must disconnect the power cords from the electrical
outlets.
Power-control button
Press this button to turn the server on and off manually.
Hard disk drive activity LED
When this LED is flashing, it indicates that the associated hard disk drive is
in use.
USB connectors
Connect USB devices to these connectors.
CD-eject or DVD-eject button
Press this button to release a CD from the CD drive or a DVD from the
DVD drive.
4 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
CD or DVD drive activity LED
When this LED is lit, it indicates that the CD drive or DVD drive is in use.
(Optional) diskette-eject button
Press this button to release a diskette from the diskette drive.
(Optional) diskette drive activity LED
When this LED is lit, it indicates that the diskette drive is in use.
Hot-swap hard disk drive activity LED (some models)
On some server models, each hot-swap drive has a hard disk drive activity
LED. When this green LED is flashing, it indicates that the associated hard
disk drive is in use.
When the drive is removed, this LED also is visible on the hard disk drive
backplane, next to the drive connector. The backplane is the printed circuit
board behind drive bays 4 through 7 (or bays 4 through 11 on some
2.5-inch hard disk drive SAS models).
Hot-swap hard disk drive status LED (some models)
On some server models, each hot-swap hard disk drive has an amber
status LED. If this amber status LED for a drive is lit, it indicates that the
associated hard disk drive has failed.
If an optional IBM ServeRAID controller is installed in the server and the
LED flashes slowly (one flash per second), it indicates that the drive is
being rebuilt. When the LED is flashing rapidly (three flashes per second), it
indicates that the controller is identifying the drive.
When the drive is removed, this LED also is visible on the hard disk drive
backplane, below the hot-swap hard disk drive activity LED.
Chapter 1. Introduction 5
Rear view
The following illustration shows the connectors and LEDs on the rear of the server.
Power cord
AC power LED
DC power LED
Serial 2 (Com2)
Parallel
Serial 1 (Com1)
Video
USB 3 and 4
Ethernet
connector
USB 1 and 2
Remote
Supervisor
Adapter II
SlimLine
(Ethernet)
Power-cord connector
Connect the power cord to this connector.
AC power LED
On some server models, each hot-swap power supply has an ac power
LED and a dc power LED. During typical operation, both the ac and dc
power LEDs are lit.
DC power LED
On some server models, each hot-swap power supply has a dc power LED
and an ac power LED. During typical operation, both the ac and dc power
LEDs are lit.
Ethernet transmit/
receive activity LED
(amber)
Ethernet link
status LED
(green)
Serial 2 connector
Connect a 9-pin serial device to this connector.
Parallel connector
Connect a parallel device to this connector.
Serial 1 connector
Connect a 9-pin serial device to this connector.
Video connector
Connect a monitor to this connector.
USB connectors
Connect USB devices to these connectors.
Ethernet connector
Use this connector to connect the server to a network.
Ethernet transmit/receive activity LED
This LED is on the Ethernet connector on the rear of the server. When this
LED is lit, it indicates that there is activity between the server and the
network.
6 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
Ethernet link status LED
This LED is on the Ethernet connector on the rear of the server. When this
LED is lit, it indicates that there is an active connection on the Ethernet
port.
Remote Supervisor Adapter II SlimLine/Ethernet connector
Use this connector to connect the Remote Supervisor Adapter II SlimLine to
a network.
Server power features
When the server is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic except the service processor is
shut down; however, the server can respond to requests from the service processor,
such as a remote request to turn on the server. The power-on LED flashes to
indicate that the server is connected to ac power but not turned on.
Turning on the server
Approximately 20 seconds after the server is connected to ac power, the
power-control button becomes active, and one or more fans might start running to
provide cooling while the server is connected to power. You can turn on the server
and start the operating system by pressing the power-control button.
The server can also be turned on in any of the following ways:
v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If your operating system supports the systems-management software for an
optional Remote Supervisor Adapter II SlimLine, the systems-management
software can turn on the server.
v If your operating system supports the Wake on LAN feature, the Wake on LAN
feature can turn on the server.
v If an optional Remote Supervisor Adapter II SlimLine is installed in the server, the
server can be turned on from the Remote Supervisor Adapter II SlimLine user
interface.
Note: When 4 GB or more of memory (physical or logical) is installed, some
memory is reserved for various system resources and is unavailable to the
operating system. The amount of memory that is reserved for system resources
depends on the operating system, the configuration of the server, and the
configured PCI optional devices.
Turning off the server
When you turn off the server and leave it connected to ac power, the server can
respond to requests from the service processor, such as a remote request to turn
on the server. While the server remains connected to ac power, one or more fans
might continue to run. To remove all power from the server, you must disconnect it
from the power source.
Some operating systems require an orderly shutdown before you turn off the server.
See your operating-system documentation for information about shutting down the
operating system.
Statement 5:
Chapter 1. Introduction 7
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
The server can be turned off in any of the following ways:
v You can turn off the server from the operating system, if your operating system
supports this feature. After an orderly shutdown of the operating system, the
server will be turned off automatically.
v You can press the power-control button to start an orderly shutdown of the
operating system and turn off the server, if your operating system supports this
feature.
v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
v If an optional Remote Supervisor Adapter II SlimLine is installed in the server, the
server can be turned off from the Remote Supervisor Adapter II SlimLine user
interface.
v If the Wake on LAN feature turned on the server, the Wake on LAN feature can
turn off the server.
v The server can turn itself off as an automatic response to a critical system
failure.
8 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
Connectors, LEDs, and jumpers
The illustrations in this section show the connectors, light-emitting diodes (LEDs),
and jumpers on the system board. The illustrations might differ slightly from your
hardware.
System-board internal connectors
The following illustration shows the internal connectors on the system board.
Main power
System
fan connector
Battery
Microprocessor
power
Microprocessor fan
(optional) External USB diskette drive
DIMM 1
DIMM 2
DIMM 3
DIMM 4
Microprocessor
Front panel
Hard disk drive fan
Front USBs
SATA 0
SATA 1
SATA 2
SATA 3
SATA 4
SATA 5
Hot-swap hard
disk drive backplane
USB tape drive
PCI-X enablement
card connector
Wake on LAN
Mini-BMC boot loader
Mini-PCI slot
Mini-BMC JTAG connector
Chapter 1. Introduction 9
System-board external connectors
The following illustration shows the external input/output (I/O) connectors on the
system board.
Power cord
AC power LED
DC power LED
Serial 2 (Com2)
Parallel
Serial 1 (Com1)
Video
USB 3 and 4
Ethernet
connector
USB 1 and 2
Remote
Supervisor
Adapter II
SlimLine
(Ethernet)
Ethernet transmit/
receive activity LED
(amber)
Ethernet link
status LED
(green)
10 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
System-board optional-devices connectors
The following illustration shows the system-board connectors for user-installable
optional devices.
Remote Supervisor
Adapter II Slim Line
Slot 1, PCI Express x8
Slot 2, PCI Express x4 (x1)
Slot 3, PCI-X 64-bit 133 MHz
Slot 4, PCI 32-bit 33 MHz
DIMM 1
DIMM 2
DIMM 3
DIMM 4
Slot 5, PCI 32-bit 33 MHz
Chapter 1. Introduction 11
System-board LEDs
The following illustration shows the LEDs on the system board.
Slot 1, PCI Express x8 LED
Slot 2, PCI Express x4 LED
Slot 3, PCI-X 64-bit 133 MHz LED
Board VRD fault LED
Standby power LED
System fan LED
Microprocessor
fan LED
DIMM 1
LED
DIMM 2
LED
DIMM 3
LED
DIMM 4
LED
Hard drive
fan LED
Slot 4, PCI 32-bit 33 MHz LED
Slot 5, PCI 32-bit 33 MHz LED
Mini-BMC
heartbeat LED
Mini-PCI slot
LED
Microprocessor LED
12 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide
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