IBM x3105, System x3105Type 4347, 4348 Installation Manual

System x3105

Type 4347

Start the server.

Installation Guide

Welcome.

Thank you for buying an IBM server. is based on the X-Architecture technology, and it features superior performance, availability, and affordability.

This server contains information for setting up and configuring your server.

For detailed information about your server, view the publications on the

Your server

Installation Guide

Documentation CD.

Did the server

start correctly?

Ye s

Turn off the server and install options.

Cable the server and options;

then, restart the server.

Did the server start correctly?

Ye s

Use the IBM

ServerGuide program

to set up and

configure hardware.

Was the

server setup

completed?

Go to the Server Support

flow chart on the reverse

side of this page.

Go to the Server Support flow chart on the reverse

side of this page.

You can also find the most current information about your server at: http://www.ibm.com/servers /eserver/support/xseries/index.html/.

Ye s

Use

ServerGuide to

install the operating

system?

Ye s

Install applications, such as IBM systems management software and IBM ServeRAID programs

The server is ready to use.

Go to

http://www.ibm.com/support/mysupport/

to register the server.

Go to the Web for instructions:

http://www.ibm.com/servers/

eserver/support/xseries/

index.html.

Server Support

Is the server working

correctly?

Ye s

Check all cables for loose connections and verify that all optional devices you installed are on the ServerProven list at

http://www.ibm.com/servers/eserver/ serverproven/compat/us/.

Is the problem

solved?

Ye s

http://www.ibm.com/support/mysupport/.

View information about IBM Support Line at

http://www.ibm.com/services/sl/products/

or view support telephone numbers at

http://www.ibm.com/planetwide/.

See the troubleshooting information that comes with the server to determine the cause of the problem and the action to take.

Is the problem

solved?

Ye s

Update the firmware to the latest level. You can download firmware from

http://www.ibm.com/servers/ eserver/support/xseries/ index.html

Ye s

Is the problem

solved?

View support telephone numbers at

http://www.ibm.com/planetwide/.

Hardware

No Software

Hardware or

software problem?



System x3105 Type 4347

Installation Guide

Note:

Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 67 and the Warranty and Support Information document on the IBM System x

Documentation CD.

Second Edition (March 2007)

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1

The IBM System x Documentation CD . . . . . . . . . . . . . . . . .3

Hardware and software requirements . . . . . . . . . . . . . . . .3

Using the Documentation Browser . . . . . . . . . . . . . . . . .3

Notices and statements in this document . . . . . . . . . . . . . . . .4

Features and specifications . . . . . . . . . . . . . . . . . . . . .5

Major components of the server . . . . . . . . . . . . . . . . . . .6

Chapter 2. Installing optional devices . . . . . . . . . . . . . . . .7

Installation guidelines . . . . . . . . . . . . . . . . . . . . . . .7

System reliability guidelines . . . . . . . . . . . . . . . . . . . .8

Handling static-sensitive devices . . . . . . . . . . . . . . . . . .8

Removing the side cover . . . . . . . . . . . . . . . . . . . . . .9

Removing the bezel . . . . . . . . . . . . . . . . . . . . . . .10

Installing a memory module . . . . . . . . . . . . . . . . . . . .11

Installing a drive . . . . . . . . . . . . . . . . . . . . . . . .14

Installing a CD or DVD drive . . . . . . . . . . . . . . . . . . .15

Installing an optional tape drive . . . . . . . . . . . . . . . . . .18

Installing a SATA hard disk drive . . . . . . . . . . . . . . . . .19

Power and signal cables for internal drives . . . . . . . . . . . . .22

Installing an adapter . . . . . . . . . . . . . . . . . . . . . . .23

Cabling an optional SCSI adapter . . . . . . . . . . . . . . . . . .25

Completing the installation . . . . . . . . . . . . . . . . . . . . .25

Installing the bezel . . . . . . . . . . . . . . . . . . . . . .25

Installing the side cover . . . . . . . . . . . . . . . . . . . . .26

Connecting the cables . . . . . . . . . . . . . . . . . . . . .27

Updating the server configuration . . . . . . . . . . . . . . . . .28

Chapter 3. Server controls, LEDs, and power . . . . . . . . . . . . .29

Front view . . . . . . . . . . . . . . . . . . . . . . . . . .29

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Server power features . . . . . . . . . . . . . . . . . . . . . .32

Setting the power supply voltage . . . . . . . . . . . . . . . . .32

Turning on the server . . . . . . . . . . . . . . . . . . . . .32

Turning off the server . . . . . . . . . . . . . . . . . . . . .33

Chapter 4. Configuring the server . . . . . . . . . . . . . . . . .35

Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .35

Using the Configuration/Setup Utility program . . . . . . . . . . . . .35

Using the Boot Menu program . . . . . . . . . . . . . . . . . . .36

Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent . . . . . . .36

Configuring the Broadcom NetXtreme Gigabit Ethernet controller . . . . . .36

Chapter 5. Solving problems . . . . . . . . . . . . . . . . . . .39

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .39

POST beep codes . . . . . . . . . . . . . . . . . . . . . . .40

POST error codes . . . . . . . . . . . . . . . . . . . . . . . .40

Troubleshooting tables . . . . . . . . . . . . . . . . . . . . . .50

CD or DVD drive problems . . . . . . . . . . . . . . . . . . .50

Diskette drive problems . . . . . . . . . . . . . . . . . . . . .51

General problems . . . . . . . . . . . . . . . . . . . . . . .51

Hard disk drive problems . . . . . . . . . . . . . . . . . . . .52

Intermittent problems . . . . . . . . . . . . . . . . . . . . . .52

Keyboard, mouse, or pointing-device problems . . . . . . . . . . . .53

Memory problems . . . . . . . . . . . . . . . . . . . . . . .54

Microprocessor problems . . . . . . . . . . . . . . . . . . . .54

Monitor or video problems . . . . . . . . . . . . . . . . . . . .55

Optional-device problems . . . . . . . . . . . . . . . . . . . .57

Power problems . . . . . . . . . . . . . . . . . . . . . . .58

Serial port problems . . . . . . . . . . . . . . . . . . . . . .59

ServerGuide problems . . . . . . . . . . . . . . . . . . . . .59

Software problems . . . . . . . . . . . . . . . . . . . . . .60

Universal Serial Bus (USB) port problems . . . . . . . . . . . . . .61

System-board error LEDs . . . . . . . . . . . . . . . . . . . . .61

Recovering from a BIOS update failure . . . . . . . . . . . . . . . .62

Appendix A. Getting help and technical assistance . . . . . . . . . .65

Before you call . . . . . . . . . . . . . . . . . . . . . . . . .65

Using the documentation . . . . . . . . . . . . . . . . . . . . .65

Getting help and information from the World Wide Web . . . . . . . . . .66

Software service and support . . . . . . . . . . . . . . . . . . .66

Hardware service and support . . . . . . . . . . . . . . . . . . .66

IBM Taiwan product service . . . . . . . . . . . . . . . . . . . .66

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . .67

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . .67

Important notes . . . . . . . . . . . . . . . . . . . . . . . . .68

Product recycling and disposal . . . . . . . . . . . . . . . . . . .69

Battery return program . . . . . . . . . . . . . . . . . . . . . .71

Electronic emission notices . . . . . . . . . . . . . . . . . . . .71

Federal Communications Commission (FCC) statement . . . . . . . . .71

Industry Canada Class B emission compliance statement . . . . . . . .72

Avis de conformité à la réglementation d’Industrie Canada . . . . . . . .72

European Union EMC Directive conformance statement . . . . . . . . .72

Japanese Voluntary Control Council for Interference (VCCI) statement . . .73

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

iv System x3105 Type 4347: Installation Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

Statement 1:

DANGER

Electrical

current from power, telephone, and communication cables is

hazardous.

To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical

outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal

cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

vi System x3105 Type 4347: Installation Guide

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

Statement 2:

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble

Dispose

of the battery as required by local ordinances or regulations.

Safety vii

Statement 3:

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could

result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than

those specified herein might result in hazardous radiation exposure.

DANGER

laser products contain an embedded Class 3A or Class 3B laser

Some diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

viii System x3105 Type 4347: Installation Guide

Statement 4:

≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)

CAUTION: Use safe practices when lifting.

Statement 5:

CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

Safety ix

Statement 8:

CAUTION: Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Statement 12:

CAUTION: The following label indicates a hot surface nearby.

Statement 13:

DANGER

Overloading

a branch circuit is potentially a fire hazard and a shock hazard

under certain conditions. To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your device for electrical specifications.

Important:

Eachl caution and danger statement in this document is labelled begin with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the

Safety Information document.

x System x3105 Type 4347: Installation Guide

For example, if a caution statement is labelled ″Statement 1″, translations for that caution statement are in the Safety Information document under ″Statement 1″.

Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with the server or optional device before you install the device.

Safety xi

xii System x3105 Type 4347: Installation Guide

Chapter 1. Introduction

This Installation Guide contains instructions for setting up your IBM® System x3105 Type 4347 server and basic instructions for installing some optional devices. More detailed instructions for installing optional devices are in the User’s Guide on the IBM System x™ Documentation CD, which comes with the server. This document contains information about:

v Setting up and cabling the server

v Starting and configuring the server

v Installing some optional devices

v Solving problems

firmware and documentation updates are available, you can download them from

If the IBM Web site The server might have features that are not described in the documentation that comes with the server, and the documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the server documentation. To check for updates, got to http://www.ibm.com/servers/eserver/ support/xseries/index.html, Go. For firmware updates, click the Download tab. For documentation updates, click the Install and use tab, and click Product documentation.

select System x3105 from the Hardware list, and click

Note: Changes are made periodically to the IBM Web site. Procedures for locating

firmware and documentation might vary slightly from what is described in this document.

(Standard on some models only) The server comes with an IBM ServerGuide

™

Setup and Installation CD to help you configure the hardware, install device drivers,

and install the operating system.

The server comes with a limited warranty. You can obtain up-to-date information about your server and other IBM server products at http://www.ibm.com/systems/x.

Record information about the server in the following table. You will need this information when you register the server with IBM.

Product name IBM System x3105 server Machine type 4347 Model number _____________________________________________ Serial number _____________________________________________

The model number and serial number are on the label on the lower-right side of the bezel, as shown in the following illustration. This illustration might differ slightly from your hardware.

Model number and serial number

For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us.

2 System x3105 Type 4347: Installation Guide

The IBM System x Documentation CD

The IBM System x Documentation CD contains documentation for the server in Portable Document Format (PDF) and includes the IBM Documentation Browser to help you find information quickly.

Hardware and software requirements

The IBM System x Documentation CD requires the following minimum hardware and software:

v Microsoft®, Windows XP, Windows 2000, or Red Hat Linux

v 100 MHz microprocessor

v 32 MB of RAM

v Adobe Acrobat Reader 3.0 (or later) or xpdf, which comes with Linux operating

systems.

Using the Documentation Browser

Use the Documentation Browser to browse the contents of the CD, read brief descriptions of the documents, and view documents, using Adobe Acrobat Reader or xpdf. The Documentation Browser automatically detects the regional settings in your server and displays the documents in the language for that region (if available). If a document is not available in the language for that region, the English-language version is displayed.

Use one of the following procedures to start the Documentation Browser:

v If Autostart is enabled, insert the CD into the CD or DVD drive. The

Documentation Browser starts automatically.

v If Autostart is disabled or is not enabled for all users, use one of the following

procedures:

– If you are using a Windows operating system, insert the CD into the Cd drive

and click Start --> Run. In the Open field, type

e:\win32.bat

where e is the drive letter of the CD drive, and click OK.

– If you are using Red Hat Linux, insert the CD into the CD drive; then, run the

following command from the /mnt/cdrom directory:

sh runlinux.sh

Select the server from the Product menu. The Available Topics list displays all the documents for the server. Some documents might be in folders. A plus sign (+) indicates each folder or document that has additional documents under it. Click the plus sign to display the additional documents.

When you select a document, a description of the document is displayed under Topic Description. To select more than one document, press and hold the Ctrl key while you select the documents. Click View Book to view the selected document or documents in Acrobat Reader or xpdf. If you selected more than one document, all the selected documents are opened in Acrobat Reader or xpdf.

To search all the documents, type a word or word string in the Search field and click Search. The documents in which the word or word string appears are listed in order of the most occurrences. Click a document to view it, and press Crtl+F to use the Acrobat search function or Alt+F to use the xpdf search function within the document.

Chapter 1. Introduction 3

Click Help for detailed information about using the Documentation Browser.

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual

Safety Information document, which is on the IBM System x Documentation CD.

Each statement is numbered for reference to the corresponding statement in the

Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

v Attention: These notices indicate potential damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage could occur.

v Caution: These statements indicate situations that can be potentially hazardous

to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation.

v Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

4 System x3105 Type 4347: Installation Guide

Features and specifications

The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply.

Table 1. Features and specifications

Microprocessor:

v AMD single-core Athlon processor or

dual-core Opteron processor

v 512 KB or 2 MB (1 MB per core)

level-2 cache

v 1000 MHz Hyper-transport (HT)

interface

Memory:

v Minimum: 512 MB v Maximum: 8 GB v Types: Unbuffered PC2-5300,

double-data-rate 2 (DDR2) 667 MHz with ECC

v Connectors: four dual inline memory

module (DIMM) connectors, two-way interleaved

(depending on your model)

Drives:

v Diskette: (optional) 1.44 MB v Hard disk drive: SATA v Optional tape drive: SATA v One of the following IDE drives:

– CD-ROM – CD-RW (optional) – DVD-ROM (optional) – DVD/CD-RW combo (optional)

bays: (depending on your model)

Drive

v Two 5.25 in. bays (one CD or DVD

drive installed)

v One 3.5 in. removable-media drive

bay; optional internal diskette drive

v Two 3.5 in. hard disk drive bays (one

hard disk drive installed)

Expansion

slots:

v Two PCI Express x8 slots v Two PCI 33 MHz/32-bit slots

Video controller: ATI ES1000 video controller with 16 MB SDRAM video memory on the system board

Fans:

One speed-controlled fan

Power supply: One 310 watt (90 - 240 V

ac)

Important: Make sure that the ac

power-supply input voltage is set to the correct level (at 115 V ac or 230 V ac) for your geographic location before you turn on the server.

Size:

v Height: 420 mm (16.54 in.) v Depth: 448 mm (17.64 in.) v Width:175 mm (6.89 in.) v Weight: 14 kg (30.86 lb) to 17 kg (37.48

lb) depending upon configuration

Integrated

v Broadcom 5721 10/100/1000 Ethernet

controller on the system board with RJ-45 Ethernet port

v One serial port v One parallel port v Two-port Serial ATA controller v Six Universal Serial Bus (USB) v2.0

ports (two on front and four on rear)

v ATA-100 single-channel IDE controller v ATI ES1000 video

– Compatible with SVGA and VGA – 16 MB video memory

Diagnostic LEDs:

v Fans v Memory

Acoustical noise emissions:

v Sound power, idling: 4.3 bel v Sound power, operating: 4.8 bel

functions:

Environment:

v Air temperature:

– Server on: 10° to 35°C (50° to 95°F)

Altitude: 0 to 914 m (2998.0 ft)

– Server off: 0° to 60°C (-32° to 140°F)

Altitude: 0 to 2133 m (7000.0 ft)

Humidity (operating and storage): 8% to

80%

output:

Heat

Approximate heat output in British thermal units (Btu) per hour

v Minimum configuration: 185 Btu per hour

(54 watts)

v Maximum configuration: 853 Btu per hour

(250 watts)

Electrical

input:

v Sine-wave input (50 or 60 Hz) required v Input voltage and frequency ranges

manually selected

v Input voltage low range:

– Minimum: 100 V ac – Maximum: 127 V ac

Input voltage high range:

– Minimum: 200 V ac – Maximum: 240 V ac

v Input kilovolt-amperes (kVA) approximately:

– Minimum: 0.10 kVA (all models) – Maximum: 0.50 kVA

Notes:

1. Power consumption and heat output vary depending on the number and type of optional features that are installed and the power-management optional features that are in use.

2. These levels were measured in controlled acoustical environments according to the procedures that are specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

Chapter 1. Introduction 5

Major components of the server

Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on.

The following illustration shows the major components in the server.

Note: The illustrations in this document might differ slightly from your hardware.

CD or DVD drive

Filler panels

(Optional) diskette drive

Bezel

Front adapter retention bracket

Air baffle

Power supply

Drive cage

Hard disk drive

DIMM

System board

Cover

6 System x3105 Type 4347: Installation Guide

Chapter 2. Installing optional devices

This chapter provides basic instructions for installing optional hardware devices in the server. These instructions are intended for users who are experienced with setting up IBM server hardware. If you need more detailed instructions, see the

User’s Guide on the IBM System x Documentation CD.

Installation guidelines

Before you install optional devices, read the following information:

v Read the safety information that begins on page v and the guidelines in

“Handling static-sensitive devices” on page 8. This information will help you work safely.

v When you install your new server, take the opportunity to download and apply

the most recent firmware updates. This step will help to ensure that any known issues are addressed and that your server is ready to function at maximum levels of performance. To download firmware updates for your server, go to http://www.ibm.com/servers/eserver/support/xseries/index.html, select System x3105 from the Hardware list, click Go, and then click the Download tab. For additional information about tools for updating, managing, and deploying firmware, see the System x and xSeries Tools Center at http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.

v Before you install optional hardware devices, make sure that the server is

working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly. If the server is not working correctly see Chapter 5, “Solving problems,” on page 39 for diagnostic information.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v If you must start the server while the cover is removed, make sure that no one is

near the server and that no tools or other objects have been left inside the server.

v Do not attempt to lift an object that you think is too heavy for you. If you have to

lift a heavy object, observe the following precautions:

– Make sure that you stand safely without slipping.

– Distribute the weight of the object equally between your feet.

– Use a slow lifting force. Never move suddenly or twist when you lift a heavy

object.

– To avoid straining the muscles in your back, lift by standing or by pushing up

with your leg muscles.

Make sure that you have an adequate number of properly grounded electrical

outlets for the server, monitor, and other devices.

v Back up all important data before you make changes to disk drives.

v Have a small flat-blade screwdriver available.

v Blue on a component indicates touch points, where you can grip the component

to remove it from or install it in the server, open or close a latch, and so on.

v When you have to access the inside of the server, you might findit easier to lay

the server on its side.

v When you are finished working on the server, reinstall all safety shields, guards,

labels, and ground wires.

v For a list of supported optional devices for the server, see http://www.ibm.com/

servers/eserver/serverproven/compat/us/.

System reliability guidelines

To help ensure proper cooling and system reliability, make sure that the following requirements are met:

v Each of the drive bays has a drive or a filler panel and electromagnetic

compatibility (EMC) shield installed in it.

v There is adequate space around the server to allow the server cooling system to

work properly. Leave approximately 50 mm (2.0 in.) of open space around the front and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the server cover before turning on the server. Operating the server for extended periods of time (more than 30 minutes) with the server cover removed might damage server components.

v Yo u have followed the cabling instructions that come with optional adapters.

v Yo u do not operate the server with a failed fan.

v Yo u do not operate the server without the air baffle installed. Operating the

server without the air baffle might cause the microprocessor to overheat.

Handling static-sensitive devices

Attention: Static electricity can damage the server and other electronic devices.

To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

To reduce the possibility of damage from electrostatic discharge, observe the following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

v The use of a grounding system is recommended. For example, wear an

electrostatic-discharge wrist strap, if one is available.

v Handle the device carefully, holding it by its edges or its frame.

v Do not touch solder joints, pins, or exposed circuitry.

v Do not leave the device where others can handle and damage it.

v While the device is still in its static-protective package, touch it to an unpainted

metal part of the server for at least 2 seconds. This drains static electricity from the package and from your body.

v Remove the device from its package and install it directly into the server without

setting down the device. If it is necessary to set down the device, put it back into its static-protective package. Do not place the device on the server cover or on a metal surface.

v Take additional care when handling devices during cold weather. Heating reduces

indoor humidity and increases static electricity.

8 System x3105 Type 4347: Installation Guide

Removing the side cover

To remove the server side cover, complete the following steps:

1. Read the safety information that begins on page v and the “Installation guidelines” on page 7.

2. Turn off the server and all attached devices (see “Turning off the server” on page 33); then, disconnect all power cords and external cables.

3. Lay the server on its side.

4. Remove the two thumbscrews from the rear of the server that secure the cover to the chassis. Slide the cover slightly toward the rear of the chassis, lift it off the server, and set it aside.

Thumbscrews

To replace the side cover, see “Installing the side cover” on page 26.

Attention: For proper cooling and airflow, replace the cover before you turn on

the server. Operating the server for extended periods of time (more than 30 minutes) with the cover removed might damage serve components.

Chapter 2. Installing optional devices 9

Removing the bezel

When you work with some devices, such as additional optical drives, you must first remove the bezel to access the device.

To remove the bezel, complete the following steps:

1. Read the safety information that begins on page v and the “Installation guidelines” on page 7.

2. Turn off the server and all attached devices (see “Turning off the server” on page 33); then, disconnect all power cords and external cables.

3. Remove the side cover (see “Removing the side cover” on page 9).

4. From inside the server, locate the bezel release tab at the bottom of the bezel.

Bezel release tab

5. Press down slightly on the bezel release tab and pull the bottom of the bezel away from the chassis; then, lift the bezel to disengage the top tabs.

6. Remove the bezel from the server; then set the bezel aside.

For instructions for replacing the bezel, see “Installing the bezel” on page 25.

10 System x3105 Type 4347: Installation Guide

Installing a memory module

The following notes describe the types of dual inline memory modules (DIMMs) that the server supports and other information that you must consider when installing DIMMs:

v Install only 1.8 V, 240-pin, double-data-rate 2 (DDR2), 667 MHz, unbuffered

synchronous dynamic random-access memory (SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest PC2-5300, 667 MHz SDRAM unbuffered DIMM specification. For a list of supported DIMMs for your server, see http://www.ibm.com/servers/eserver/serverproven/compat/us/.

v The server supports a maximum of two hard disk drives, four DIMMs, and one

5.25-inch device; or one hard disk drive, four DIMMs, and two 5.25-inch devices; or two hard disk drives, two DIMMS, and two 5.25-inch devices.

v The system board contains four DIMM connectors and supports two-way memory

interleaving.

v Yo u can install one, two, or four DIMMs in the server, but not three DIMMs.

Three DIMMs are not supported.

v The DIMM options that are available for the server are 512 MB, 1 GB, and 2 GB.

The server supports a minimum of 512 MB and a maximum of 8 GB of system memory.

v The amount of usable memory will be reduced depending on the system

configuration. A certain amount of memory must be reserved for system resources. The system summary displays the total amount of installed memory and the amount of configured memory.

v The server comes with one 512 MB or two 512 MB DIMMs. If the server has one

DIMM installed, when you install an additional DIMM, it must be installed in the DIMM 2 connector, and it must be the same size, speed, type, and technology as the DIMM in the DIMM 1 connector. Yo u can mix compatible DIMMs from various manufacturers. When one DIMM is installed, the server runs as a single-channel server. When you add a DIMM in the DIMM 2 connector, the server defaults to a dual-channel server.

v DIMMs must be installed in matched pairs. If you install a second pair of DIMMs

in the DIMM 3 and DIMM 4 connectors, they do not have to be the same size, speed, type, and technology as the DIMMs in the DIMM 1 and DIMM 2 connectors. However, the size, speed, type, and technology of the DIMMs that you install in the DIMM 3 and DIMM 4 connectors must match each other.

v When you restart the server after you add or remove a DIMM, the server

displays a message that the memory configuration has changed.

Chapter 2. Installing optional devices 11

To install a DIMM, complete the following steps:

1. Locate the DIMM connectors on the system board. Determine the connectors into which you will install the DIMMs. Install the DIMMs in the sequence shown in the following table.

DIMM 1 DIMM 1 error LED DIMM 2 DIMM 2 error LED DIMM 3 DIMM 3 error LED DIMM 4 DIMM 4 error LED

DIMMs Connectors

1 DIMM 1

2 DIMMs 1, 2

4 DIMMs 1, 2, 3, 4

Note: Yo u can install one, two, or four DIMMs in the server, but not three DIMMs. Three

DIMMs are not supported.

12 System x3105 Type 4347: Installation Guide

Attention: To avoid breaking the retaining clips or damaging the DIMM

connectors, open and close the clips gently.

2. Open the retaining clips and, if necessary, remove any existing DIMM.

3. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server. Then, remove the new DIMM from the package.

4. Turn the DIMM so that the DIMM keys align correctly with the slot.

5. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector. Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously. The retaining clips snap into the locked position when the DIMM is firmly seated in the connector. If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly installed. Open the retaining clips, remove the DIMM, and then reinsert it.

If you have other devices to install or remove, do so now; otherwise, go to “Completing the installation” on page 25.

Chapter 2. Installing optional devices 13

Installing a drive

Depending on the server model, one or more of the following drives might be installed in the server:

v Diskette (optional) v Tape drive (optional) v Hard disk drive v CD-ROM, CD-RW, or DVD/CD-RW combo

The server might come with an IDE CD or DVD drive in bay 1 and a 3.5-inch serial ATA (SATA) hard disk drive in bay 4.

Bay 1

Bay 2

Bay 3

Bay 4

Bay 5

The following notes describe the types of drives that the server supports and other information that you must consider when you install removable-media and hard disk drives:

v Read the documentation that comes with the drive and make sure that you have

all the cables and other equipment specified in the documentation that comes with the drive.

v The server supports a maximum configuration of two hard disk drives, four

DIMMs, and one 5.25-inch device; or one hard disk drive, four DIMMs, and two

5.25-inch devices; or two hard disk drives, two DIMMS, and two 5.25-inch

devices.

v Diskette drives, tape drives, CD-ROM, and CD-RW/DVD combo drives are

examples of removable-media drives. You can install removable-media drives in bays 1, 2, and 3 only.

14 System x3105 Type 4347: Installation Guide

v Yo u can install only an optional diskette drive in bay 3. Other drives are not

supported in bay 3.

v Yo u can install SATA hard disk drives in bays 4 and 5 only.

v The integrated IDE controller supports the connection of up to two IDE devices.

v The electromagnetic interference (EMI) integrity and cooling of the server are

protected by having all bays and PCI or PCI Express slots covered or occupied. When you install a drive or PCI or PCI Express adapter, save the EMC shield and filler panel from the bay, or the PCI or PCI Express adapter slot cover in the event you later remove the drive or adapter.

v For a complete list of supported optional devices for the server, see

http://www.ibm/com/servers/eserver/serverproven/compat/us/.

Installing a CD or DVD drive

To install a CD or DVD drive in bay 1 or 2, complete the following steps:

1. Read the safety information that begins on page v and “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.

3. Remove the side cover (see “Removing the side cover” on page 9).

4. Remove the bezel (see “Removing the bezel” on page 10).

5. Use your fingers to press in on the drive-bay filler panel release tab on the inside of the bezel and remove it from the bezel; then, pry the EMC shield away from the server. Store the filler panel and EMC shield in a safe place.

Release tab

Chapter 2. Installing optional devices 15

EMC shield

Drive retainer clip

Note: If you are installing a drive that contains a laser, observe the following

safety precaution.

16 System x3105 Type 4347: Installation Guide

Statement 3

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

v Do not remove the covers. Removing the covers of the laser product could result in

exposure to hazardous laser radiation. There are no serviceable parts inside the device.

v Use of controls or adjustments or performance of procedures other than those

specified herein might result in hazardous radiation exposure.

Danger

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1

6. Touch the static-protective package that contains the drive to any unpainted

metal surface on the server; then, remove the drive from the package and place it on a static-protective surface.

7. Set any jumpers or switches on the drive according to the documentation that comes with the drive.

8. Remove the drive retainer clip (on the front of the chassis). Slide the clip to the right to remove it from the chassis; then, snap the clip into the screw holes on the side of the drive (the blue side of the drive clip should be facing outward).

9. Align the drive assembly with the guide rails in the bay. Push the drive into the bay.

10. Connect one end of the signal cable into the back of the drive and make sure that the other end of this cable is connected into the IDE connector on the system board. See ″System-board internal connectors″ in the User’s Guide for the connector locations on the system board.

11. Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and DIMMs.

12. Connect the power cable to the back of the drive. The connectors are keyed and can be inserted only one way.

If you have other devices to install or remove, do so now; otherwise, go to “Completing the installation” on page 25.

Chapter 2. Installing optional devices 17

Installing an optional tape drive

To install an optional tape drive, complete the following steps:

1. Read the safety information that begins on page v and “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.

3. Remove the side cover (see “Removing the side cover” on page 9).

4. Remove the bezel (see “Removing the bezel” on page 10).

Release tab

18 System x3105 Type 4347: Installation Guide

EMC shield

6. Touch the static-protective package that contains the drive to any unpainted metal surface on the server; then, remove the tape drive from the package and place it on a static-protective surface.

7. Slide the tape drive into the drive cage from the front of the server; then, connect the SATA cable to the tape drive.

8. Secure the tape drive to the chassis with the supplied screws.

9. Connect the tape drive cable to the tape drive connector on the system board.

If you have other devices to install or remove, do so now; otherwise, go to “Completing the installation” on page 25.

Installing a SATA hard disk drive

The server comes with one Serial ATA (S ATA) hard disk drive installed. Before you install a SATA hard disk drive, read the following information:

v Read the documentation that comes with the drive for cabling instructions.

v Route the cable before you install the drive. Do not block the airflow from the fan.

v The server supports two SATA hard disk drives.

Note: Each SATA drive comes with a cable. If you install an additional S ATA

drive, you will need an additional cable. If you install an optional ServeRAID-7t S-ATA controller, all SATA drives must be connected to the ServeRAID-7t S-ATA controller instead of the system board. The controller comes with two cables. See the ServeRAID-7t S-ATA controller documentation for cabling instructions. You can install a ServeRAID-7t S-ATA controller in slot 3 or slot 4.

install a SATA hard disk drive in bay 4 or 5, complete the following steps:

1. Read the safety information that begins on page v and the “Installation guidelines” on page 7.

Chapter 2. Installing optional devices 19

2. Turn off the server and peripheral devices and disconnect all external cables and power cords.

3. Remove the side cover (see “Removing the side cover” on page 9).

4. Grasp the hard disk drive cage and rotate it up until it locks into place on the chassis.

5. Rotate the drive cage upward and out of the server until it snaps into the open position.

Note: You can remove the drive cage from the server by lifting up and gently

pulling it out of the server. It is not necessary to remove the drive cage to install the drive.

Locking latch

Thumbscrew

6. Touch the static-protective package that contains the drive to any unpainted metal surface on the server; then, remove the drive from the package and place it on a static-protective surface.

Note: If the hard disk drive comes attached to a drive tray, remove the drive

from the drive tray before you install the drive in the drive bay.

7. Set any jumpers or switches on the drive according to the documentation that comes with the drive.

8. Align the drive assembly with the guide rails in the bay (with the connector end of the drive facing you).

9. Gently slide the drive assembly into the drive bay as far as it will go.

10. Attach the hard disk drive to the drive cage with the four screws.

11. Press in on the locking latch and rotate the drive cage back into the server,

12. Secure the drive cage to the chassis with the blue thumbscrew that you removed earlier.

13. Connect one end of the signal cable into the back of the drive and make sure that the other end of the cable is connected into the connector on the system

20 System x3105 Type 4347: Installation Guide

board. See “Power and signal cables for internal drives” on page 22 for additional information about cabling drives and “System-board internal connectors” in the User’s Guide for the location of the SATA connectors on the system board. If there are open connectors on the cables that connect existing SATA drives, you can use these cables to connect the new drive.

14. Route the signal cable so that it does not block the airflow to the rear of the drives or over the microprocessor and DIMMs.

15. Connect the power cable to the back of the drive. The connectors are keyed and can be inserted only one way.

If you have other devices to install or remove, do so now. Otherwise, go to “Completing the installation” on page 25.

Chapter 2. Installing optional devices 21

Power and signal cables for internal drives

The server uses cables to connect parallel IDE, Serial ATA , and SCSI devices (such as tape drives) to the power supply and to the system board. (See the User’s Guide for the location of system-board internal connectors.) Review the following information before you connect power and signal cables to internal drives:

v The drives that are preinstalled in the server come with attached power and

signal cables. If you replace any drives, remember which cable is attached to which drive.

v When you install a drive, make sure that one of the signal cable drive connectors

is connected to the drive and that the connector at the other end of the signal cable is connected to the system board.

v If only one IDE device is connected to a cable, it must be set as a master device.

v If two IDE devices are used on a single cable, one must be designated as the

master device and the other as the subordinate device; otherwise, the server might not recognize some of the IDE devices. The master and subordinate designation is determined by switch or jumper settings on each IDE device.

The following cables are provided:

v Power cables: Four-wire power cables connect the drives to the power supply.

At the end of these cables are plastic connectors that can be attached to different drives; these connectors vary in size. Use either a four-wire power cable or Serial ATA power cable with Serial ATA drives, but do not use both at the same time (use one or the other).

v Signal cables: Signal cables are typically flat cables, also called ribbon cables,

that connect parallel IDE, Serial ATA , and diskette drives to the system board. Two or three types of signal cables come with the server:

– IDE: The wider IDE signal cable has three connectors. One of these

connectors is attached to the drive, one is a spare, and the third is attached to the primary or secondary IDE connector on the system board. The spare connector can be used to connect an additional IDE drive to the server.

The CD or DVD drive is attached to an ATA 100 signal cable. ATA 100 signal cables are color-coded. The blue connector is attached to the system board. The black connector is attached to the master IDE device. The gray middle connector is attached to the subordinate IDE device.

– (Optional) Diskette drive: The narrower signal cable has two connectors.

One is attached to the diskette drive, and the other is connected to the connector (J17) on the system board.

– Serial ATA (SATA): The narrower, black signal cable has two connectors. One

is connected to the Serial ATA drive, and the other is attached to the connector on the system board. Each Serial ATA drive comes with a cable. If you install an additional Serial ATA drive, you will need an additional cable.

If you install an optional ServeRAID-7t S-ATA controller, all SATA drives must then be connected to the ServeRAID-7t S-ATA controller instead of the system board. The controller comes with two cables. See the ServeRAID-7t S- ATA controller documentation for cabling instructions.

– SCSI: A SCSI cable connects external SCSI devices to an optional SCSI

controller. For more information about connecting SCSI devices, see the SCSI documentation.

22 System x3105 Type 4347: Installation Guide

Installing an adapter

The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter:

v Locate the documentation that comes with the adapter and follow those

instructions in addition to the instructions in this section. If you must change the switch setting or jumper settings on the adapter, follow the instructions that come with the adapter.

v Read the documentation that comes with the operating system.

v The server has two PCI Express slots and two PCI slots.

v Yo u can install full-length adapters in PCI Express slots 1 and 2.

v Yo u can install only 32-bit/33 MHz adapters in PCI slots 3 and 4.

v The 32-bit PCI slots 3 and 4 support 5.0 V signaling PCI adapters; they do not

support 3.3 V keyed adapters. However, 64-bit adapters are supported if they are universal adapters.

v PCI Express x8 slots 1 and 2 support any PCI Express adapter that is on the

ServerProven list.

v The server scans the PCI Express slots ( slots 1 and 2), and PCI slots (slots 3

and 4) to assign system resources. Then, the server starts the PCI and PCI Express devices in the following order, if you have not changed the default startup sequence: PCI Express slot 1, PCI Express slot 2, system-board integrated drive electronics (IDE) or SCSI devices, and then PCI slots 3 and 4.

v For a list of supported optional devices for the server, see http://www.ibm.com/

servers/eserver/serverproven/compat/us/.

To install an adapter, complete the following steps:

1. Read the safety information that begins on page v and “Installation guidelines” on page 7.

2. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the side cover. See “Removing the side cover” on page 9.

3. Follow the instructions that come with the adapter for requirements, restrictions, or cabling instructions. It might be easier to route any cables before you install the adapter.

4. Lift up the front adapter retention bracket.

5. From inside the server, press down on the rear adapter retention bracket. The retention bracket springs open. Reach inside the server and remove the expansion-slot cover from the expansion slot. Store it in a safe place for future use.

Note: Expansion-slot covers must be installed on all vacant slots. This

maintains the electronic emissions standards of the server and ensures proper ventilation of server components.

6. Touch the static-protective package that contains the adapter to any unpainted metal surface on the server. Then, remove the adapter from the static-protective package.

Attention: Avoid touching the components and gold-edge connectors on the

adapter.

7. Follow the instructions that come with the adapter to set jumpers or switches, if any.

Chapter 2. Installing optional devices 23

8. Carefully grasp the adapter by the top edge or upper corners, and align it with the expansion-slot guides; then, press the adapter firmly into the expansion slot. Move the adapter directly from the static-protective package to the expansion slot.

Attention: Make sure that the adapter is correctly seated in the expansion

slot before you turn on the server. Incomplete installation of an adapter might damage the system board or the adapter.

Rear adapter retention bracket

Expansion slot cover

Front adapter retention

9. Close the adapter retainer bracket.

bracket

10. Connect required cables to the adapter. Route cables so that they do not block the flow of air from the fan. If you are installing an optional SCSI adapter, see “Cabling an optional SCSI adapter” on page 25 for additional information.

If you have other devices to install, do so now. Otherwise go to “Completing the installation” on page 25.

24 System x3105 Type 4347: Installation Guide

Cabling an optional SCSI adapter

You can install an optional SCSI adapter in the server to control an internal tape drive. You can also cable a SCSI adapter to external hard disk drives. See the SCSI adapter documentation for complete instructions for installing a SCSI adapter in the server and for additional information about SCSI adapters.

Note: A SCSI adapter and cable are required to connect external SCSI devices.

To cable an optional SCSI adapter, complete the following steps:

1. Install the SCSI adapter (see “Installing an adapter” on page 23).

2. Connect the SCSI signal cable to the adapter and to one or more of the connectors on the rear of the SCSI devices.

3. Complete the installation of the optional SCSI adapter (see “Installing an adapter” on page 23).

Completing the installation

To complete the installation, you must reinstall the bezel, reinstall the side cover, connect all the cables and, for certain optonal devices, run the Configuration/Setup Utility program. Follow the instructions in this section.

Installing the bezel

To replace the bezel, complete the following steps:

1. Insert the two alignment tabs at the top of the bezel into the bezel retention slots at the top of the chassis.

SCSI cable

SCSI connector

SCSI adapter

Chapter 2. Installing optional devices 25

Bezel alignment tabs

Bezel retention slots

2. Push the bottom of the bezel toward the server until the bezel snaps into place.

Installing the side cover

Note: You might find it easier to lay the server on its side to replace the side cover.

To replace the side cover, complete the following steps:

1. Make sure that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server.

2. Align the cover over the server (with the rear of the cover slightly hanging off the rear of the server) and slide the cover toward the front of the server until it is completely closed.

26 System x3105 Type 4347: Installation Guide

Thumbscrews

3. Use the two thumbscrews that you removed earlier to secure the cover to the server chassis.

Connecting the cables

If the server cables and connector panel have color-coded connectors, match the color of each cable end with the color of the connector. For example, match a blue cable end with a blue connector on the connector panel, a red cable end with a red connector, and so on.

Attention: To prevent damage to equipment, connect the power cords last.

The following illustration shows the input/output (I/O) connectors on the rear of the server.

Chapter 2. Installing optional devices 27

115

Power-supply voltage switch

115

Power cord connector

Power-supply error LED

Power-supply voltage switch

AC power LED

Video connector

Parallel connector

Serial connector

Ethernet link status LED USB 4 connector

Ethernet USB 3 connector Ethernet activity LED

USB 2 connector USB 1 connector

Updating the server configuration

When you start the server for the first time after you add or remove an external SCSI device, you might receive a message that the configuration has changed. The Configuration/Setup Utility program starts automatically so that you can save the new configuration settings. See Chapter 4, “Configuring the server,” on page 35 for additional information.

Some devices have device drivers that you must install. See the documentation that comes with each device for information about installing device drivers.

If the server has an optional RAID adapter and you have installed or removed a hard disk drive, see the RAID adapter documentation that comes with the server for information about reconfiguring the disk arrays.

For information about configuring the integrated Gigabit Ethernet controller, see the User’s Guide.

28 System x3105 Type 4347: Installation Guide

Chapter 3. Server controls, LEDs, and power

This chapter describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off.

Front view

The following illustration shows the controls, LEDs, and connectors on the front of the server.

CD or DVD drive activity LED

(Optional) Diskette drive activity LED

Power-on LED

Power-control button

CD or DVD eject button

Press this button to release a CD or DVD from the CD or DVD drive.

(Optional) Diskette-eject button

Press this button to release a diskette from the diskette drive.

Hard disk drive activity LED

When this LED is flashing, it indicates that a hard disk drive is in use.

USB connectors

Connect a USB device to these connectors.

System-error LED

When this LED is lit, it indicates that a system error has occurred. An LED on the system board might also be lit to help isolate the error. See Chapter 5, “Solving problems,” on page 39 for additional information. Detailed troubleshooting information is in the Problem Determination and

Service Guide on the IBM System x Documentation CD.

CD or DVD eject button

(Optional) Diskette-eject button

Hard disk drive activity LED

USB (2)

System error LED

Power-control button

Press this button to turn the server on and off manually. A power-control-button shield comes with the server.

Power-on LED

When this LED is lit, it indicates that the server is turned on. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed.

Note: If this LED is off, it does not mean that there is no electrical power in

the server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet.

(Optional)

Diskette drive activity LED

When this LED is lit, it indicates that the diskette drive is in use.

CD or DVD drive activity LED

When this LED is lit, it indicates that the CD or DVD drive is in use.

30 System x3105 Type 4347: Installation Guide

Rear view

The following illustration shows the connectors on the rear of the server.

Power-supply voltage switch

115

Power cord connector

115

Power-supply error LED

Power-supply voltage switch

AC power LED

Video connector

Parallel connector

Serial connector

Ethernet link status LED USB 4 connector

Ethernet USB 3 connector Ethernet activity LED

USB 2 connector USB 1 connector

Power-cord connector

Connect the power cord to this connector.

Power-supply error LED

When this amber LED is lit, it indicates that a power-supply error has occurred.

Power supply voltage switch

Use this switch to change the system ac power-supply input voltage for your geographic location. Set the input voltage to the correct level (115 volts ac or 230 volts ac) based on your power requirements before you turn on the server.

AC power LED

When this green LED is lit, it indicates that the server is connected to an ac power source.

Video connector

Connect a monitor to this connector.

Parallel connector

Connect a parallel device to this connector.

Chapter 3. Server controls, LEDs, and power 31

Serial connector

Connect a 9-pin serial device to this connector.

Ethernet link status LED

This LED is on the Ethernet connector on the rear of the server. When this LED is lit, it indicates that there is an active connection on the Ethernet port.

USB connectors

Connect USB devices to these connectors.

Ethernet connector

Use this connector to connect the server to a network.

Ethernet transmit/receive activity LED

This LED is on the Ethernet connector on the rear of the server. When this LED is lit, it indicates that there is activity between the server and the network.

Server power features

When the server is connected to an ac power source but is not turned on, the operating system does not run, and all core logic, except for the service processor, is shut down; however, the server can respond to requests from the service processor, such as a remote request to turn on the server. When the power LED is flashing it indicates that the server is connected to an ac power source but is not turned on.

Setting the power supply voltage

Before you turn on the server, make sure that you do the following:

1. Remove the label or tape (if present) from the ac power supply voltage switch on the rear of the server.

2. Set the power-supply voltage to the level required for your geography (115 volts ac or 230 volts ac).

Turning on the server

Approximately 20 seconds after the server is connected to ac power, the power-control button becomes active, and one or more fans might start running to provide cooling while the server is connected to power. Yo u can turn on the server and start the operating system by pressing the power-control button.

The server can also be turned on in any of the following ways:

v If a power failure occurs while the server is turned on, the server will restart

automatically when power is restored.

v If your operating system supports the Wake on LAN feature, the Wake on LAN

feature can turn on the server.

When 4 GB or more of memory (physical or logical) is installed, some

Note:

memory is reserved for various system resources and is unavailable to the operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI or PCI Express options.

32 System x3105 Type 4347: Installation Guide

Turning off the server

When you turn off the server and leave it connected to ac power, the server can respond to requests from the service processor, such as a remote request to turn on the server. While the server remains connected to ac power, one or more fans might continue to run. To remove all power from the server, you must disconnect it from the power source.

Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system.

Chapter 3. Server controls, LEDs, and power 33

Statement 5:

The server can be turned off in any of the following ways:

v Yo u can turn off the server from the operating system, if your operating system

supports this feature. After an orderly shutdown of the operating system, the server will be turned off automatically.

v Yo u can press the power-control button to start an orderly shutdown of the

operating system and turn off the server, if your operating system supports this feature.

v If the operating system stops functioning, you can press and hold the

power-control button for more than 4 seconds to turn off the server.

v If the Wake on LAN feature turned on the server, the Wake on LAN feature can

turn off the server.

v The server can turn itself off as an automatic response to a critical system

failure.

v Yo u can turn off the server through a request from the service processor.

34 System x3105 Type 4347: Installation Guide

Chapter 4. Configuring the server

The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify your operating system installation.

In addition to the ServerGuide Setup and Installation CD, you can use the following configuration programs to customize the server hardware:

v Configuration/Setup Utility program

v Boot Menu program

v Broadcom NetXtreme Gigabit Ethernet Boot Agent

v Ethernet controller configuration

more information about these programs, see “Configuring the server” in the

For

User’s Guide on the IBM System x Documentation CD.

Using the ServerGuide Setup and Installation CD

The ServerGuide Setup and Installation CD provides programs to detect the server model and installed optional hardware devices, configure the server hardware, provide device drivers, and help you install the operating system. For information about the supported operating-system versions, see the label on the CD. If the

ServerGuide Setup and Installation CD did not come with the server, you can

download the latest version from http://www.ibm.com/pc/qtechinfo/MIGR4ZKPPT.html.

To start the ServerGuide Setup and Installation CD, complete the following steps:

1. Insert the CD, and restart the server. If the CD does not start, see “ServerGuide problems” on page 59

2. Follow the instructions that appear on the screen to:

a. Select your language.

b. Select your keyboard layout and country.

c. View the overview to learn about ServerGuide features.

d. View the readme file to review installation tips about your operating system

and adapter.

e. Start the setup and hardware configuration programs.

f. Start the operating system installation. You will need your operating-system

CD.

Using the Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the BIOS code. You can use it to:

v Change interrupt request (IRQ) settings

v Change the startup drive sequence

v Configure serial-port assignments

v Enable USB keyboard and mouse support

v Resolve configuration conflicts

v Set the date and time

v Set passwords and security settings

To start the Configuration/Setup Utility program, complete the following steps:

1. Turn on the server.

2. When the message Press F1 for Configuration/Setup is displayed, press F1.

If an administrator password has been set, you must type the administrator password to access the full Configuration/Setup Utility menu.

3. Follow the instructions on the screen.

the User’s Guide on the IBM System x Documentation CD for more detailed

See information about the Configuration/Setup Utility program.

Using the Boot Menu program

The Boot Menu program is a built-in, menu-driven configuration program that you can use to temporarily redefine the first startup device without changing settings in the Configuration/Setup Utility program.

To use the Boot Menu program, complete the following steps:

1. Turn off the server.

2. Restart the server.

3. Press F12.

4. Select the startup device.

next time the server is started, it returns to the startup sequence that is set in

The the Configuration/Setup Utility program.

Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent

The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS. Yo u can use it to configure the network as a startable device, and you can customize where the network startup option occurs in the startup sequence. Enable and disable the Broadcom NetXtreme Gigabit Ethernet Boot Agent from the Configuration/Setup Utility program.

To enable the Broadcom NetXtreme Gigabit Ethernet Boot Agent, complete the following steps:

1. Turn on the server.

2. When the prompt Press F1 for Configuration/Setup is displayed during

startup, press F1.

3. From the Configuration/Setup Utility main menu, select Devices and I/O Ports

and press Enter.

4. Select System Board Ethernet PXE/DHCP and press the Right Arrow (→) key

to set it to Enabled.

5. Select Save Settings and press Enter.

Configuring the Broadcom NetXtreme Gigabit Ethernet controller

The Ethernet controller is integrated on the system board. It provides an interface for connecting to a 10 Mbps, 100 Mbps, or 1 Gbps network and provides full duplex (FDX) capability, which enables simultaneous transmission and reception of data on the network. If the Ethernet port in the server supports auto-negotiation, the controller detects the data-transfer rate (10BASE-T, 100BASE-TX, or 1000BASE-T) and duplex mode (full-duplex or half-duplex) of the network and automatically operates at that rate and mode.

36 System x3105 Type 4347: Installation Guide

You do not have to set any jumpers or configure the controllers. However, you must install a device driver to enable the operating system to address the controllers. For device drivers and information about configuring the Ethernet controllers, see the

Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the server. To

find updated information about configuring the controllers, complete the following steps.

Note: Changes are made periodically to the IBM Web site. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html.

2. From the Hardware list, select System x3105 and click Go.

3. Click the Install and use tab.

4. Click Product documentation.

Chapter 4. Configuring the server 37

38 System x3105 Type 4347: Installation Guide

Chapter 5. Solving problems

This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server.

If you cannot diagnose and correct a problem by using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 65, the

Problem Determination and Service Guide on the IBM® System x Documentation

CD, and the “Server Support” flowchart in the front of this document.

Diagnostic tools overview

The following tools are available to help you diagnose and solve hardware-related problems:

v POST beep codes

The power-on self-test (POST) codes indicate the detection of a problem.

– One beep indicates successful completion of POST, with no errors.

– More than one beep indicates that POST detected a problem. Error messages

also appear during startup if POST detects a hardware-configuration problem.

See “POST beep codes” in the Problem Determination and Service Guide on the IBM System x Documentation CD for more information.

Troubleshooting tables

These tables list problem symptoms and actions to correct the problems. See “Troubleshooting tables” on page 50 for more information.

v Diagnostic programs and error messages

The system diagnostic programs are provided on the IBM Enhanced Diagnostics CD. These programs test the major components of the server. See “POST beep codes” on page 40 and the Problem Determination and Service Guide on the IBM System x Documentation CD for more information.

v System-board error LEDs

When the system-error LED on the front of the server is lit, an LED on the system board might also be lit to help isolate an erro. See “System-board error LEDs” on page 61 for more information.

POST beep codes

POST emits one beep to signal successful completion. If POST detects a problem during startup, other beep codes might occur. Use the following beep code descriptions to help diagnose and solve problems that are detected during startup.

Note: See the Problem Determination and Service Guide on the IBM System x

Documentation CD for more information about the POST beep codes.

Repeating

long beeps

A memory error has occurred. Make sure that all DIMMs are correctly installed. For additional information, see beep code 3-3-3 in the Problem

Determination and Service Guide on the IBM System x Documentation CD.

Other beep codes

See the Problem Determination and Service Guide on the IBM System x Documentation CD for information about other beep codes.

POST error codes

The following table provides an abbreviated list of the error codes that might appear during POST. See the Problem Determination and Service Guide on the IBM

System x Documentation CD for more information about the POST error codes. To

check for updated technical information, go to http://www.ibm.com/servers/eserver/ support/xseries/index.html, select System x3105, and click Go; then, click the Install and use tab and click Product documentation.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

062 The server failed to start on three

consecutive boots using the default configuration.

101, 102 A tick timer internal interrupt, internal timer

channel 2 error occurred.

106 A diskette controller failure occurred.

1. Update the system firmware to the latest level.

2. (Trained service technician only) Replace the system board.

(Trained service technician only) Replace the system board.

1. Make sure that the Configuration/Setup Utility program correctly reflects the type of diskette drive.

2. Reseat the following components:

a. Diskette drive cable

b. Diskette drive

Replace the following components one at a time

in the order shown, restarting the server each time:

a. Diskette drive cable

b. Diskette drive

c. (Trained service technician only) System

board

40 System x3105 Type 4347: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

151 A real-time clock error occurred.

1. Reseat the battery.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

161 A real-time clock battery error occurred.

1. Reseat the battery.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

162 Device configuration error occurred.

1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings.

2. Reseat the following components:

a. Battery

b. Failing device (if the device is a FRU, the

device must be replaced by a trained service technician only)

Replace the following components one at a time,

3. in the order shown, restarting the server each time:

a. Battery

b. Failing device (if the device is a FRU, the

device must be replaced by a trained service technician only)

c. (Trained service technician only) System

board

163 A real-time clock error occurred.

1. Run the Configuration/Setup Utility program, select Load Default Settings, make sure that the date and time are correct, and save the settings.

2. Reseat the battery.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

Chapter 5. Solving problems 41

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

164 Memory configuration changed.

1. Run the configuration/Setup Utility program,

select Load Default Settings, and save the settings.

2. Reseat the DIMMs.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

184 The power-on password is damaged.

1. Run the Configuration/Setup Utility program, select Load Default Settings, and save the settings.

2. Reseat the battery.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Battery

b. (Trained service technician only) System

board

187 VPD serial number is not set.

1. Run the Configuration/Setup Utility program, set the serial number, and save the configuration.

2. (Trained service technician only) Replace the system board.

189 An attempt was made to access the server

with an incorrect password.

Restart the server and enter the administrator password; then, run the Configuration/Setup Utility program and change the power-on password.

289 A DIMM has been disabled by the user or

by the system.

1. If the DIMM was disabled by the user, run the Configuration/Setup Utility program and enable the DIMM (see “Using the Configuration/Setup Utility program” on page 35).

2. Make sure that the DIMM is installed correctly.

3. Reseat the DIMM.

4. Replace the DIMM.

42 System x3105 Type 4347: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

301 A keyboard or keyboard controller error

occurred.

1. If you have installed a USB keyboard, run the Configuration/Setup Utility program and enable keyboardless operation to prevent this error message from being displayed during startup.

2. Reseat the keyboard cable.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard

b. (Trained service technician only) System

board

303 A keyboard controller error occurred.

1. Reseat the keyboard cable.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard

b. (Trained service technician only) System

board

602 An invalid diskette boot record error

occurred

1. Reseat the diskette drive cable.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Diskette drive cable

b. Diskette drive

c. (Trained service technician only) System

board

604 An error occurred during a diskette drive

test.

1. Make sure that the Configuration/Setup Utility program correctly reflects the type of diskette drive that is installed.

2. Reseat the diskette drive cable.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Diskette drive cable

b. Diskette drive

c. (Trained service technician only) System

board

Chapter 5. Solving problems 43

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

662 A diskette drive configuration error occurred.

1. Make sure that the Configuration/Setup Utility program correctly reflects the type of diskette drive.

2. Reseat the following components:

a. Diskette drive cable

b. Diskette drive

Replace the following components one at a time

3. in the order shown, restarting the server each time:

a. Diskette drive cable

b. Diskette drive

c. (Trained service technician only) System

board

962 A parallel port configuration error occurred

1. If you changed an optional hardware device, make sure that the parallel port setting is correct in the Configuration/Setup Utility program. If the setting is not correct, change it and save the settings.

2. (Trained service technician only) Replace the system board.

1162 The serial port configuration conflicts with

another device in the system.

1. Make sure that the interrupt request (IRQ) and I/O port assignments that are needed by the serial port are available.

2. If all interrupts are being used by adapters, remove an adapter to make an interrupt available to the serial port, or force other adapters to share an interrupt.

3. Make sure that the serial port setting is correct in the Configuration/Setup Utility program. If the setting is not correct, change it and save the settings.

4. (Trained service technician only) Replace the system board.

1762 A fixed disk configuration error occurred.

1. Run the Configuration/Setup Utility program and load the defaults.

2. Reseat the following components:

a. Hard disk drive cables

b. Hard disk drive

c. (Trained service technician only) System

board

Replace the components listed in step 2 one at a

3. time, in the order shown, restarting the server each time.

44 System x3105 Type 4347: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

178x A fixed disk error occurred.

1. Reseat the hard disk drive cable.

2. Replace the hard disk drive cable.

3. Run the hard disk drive diagnostic tests (see the

Problem Determination and Service Guide for

information about running the diagnostic tests).

4. Replace the following components one at a time, in the order shown, restarting the server each time.

a. Hard disk drive

b. (Trained service technician only) System

board

1801 A PCI adapter has requested memory

resources that are not available.

1. Make sure that no devices have been disabled in the Configuration/Setup Utility program.

2. Change the order of the adapters in the PCI or PCI Express slots. Make sure that the startup (boot) device is positioned early in the scanning order. (For information about the scanning order, see the User’s Guide on the IBM System x

Documentation CD).

3. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct. If the memory resource settings are not correct, change them.

4. If all memory resources are being used, remove an adapter to make memory available to the adapter. Disabling the BIOS on the adapter might correct the error. See the documentation that comes with the adapter.

1802 No more I/O space is available for a PCI or

PCI Express adapter.

1. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.

2. If the error code indicates a particular PCI or PCI Express slot or device, remove that device.

3. Reseat each adapter.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Adapter

b. (Trained service technician only) System

board

Chapter 5. Solving problems 45

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1803 No more memory (above 1 MB for a PCI or

PCI Express adapter).

1. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.

2. If the error code indicates a particular PCI or PCI Express slot or device, remove that device.

3. Reseat each adapter.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Adapter

b. (Trained service technician only) System

board

1804 No more memory (below 1 MB for a PCI or

PCI Express adapter).

1. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.

2. If the error code indicates a particular PCI or PCI Express slot or device, remove that device.

3. Reseat each adapter.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Adapter

b. (Trained service technician only) System

board

1805 PCI option ROM checksum error occurred.

1. Remove the failing adapter.

2. Reseat each adapter.

3. Replace the following components one at a time, in the order shown, restarting the sever each time:

a. Adapter

b. (Trained service technician only) System

board

1806 PCI built-in self-test failure occurred.

1. Make sure that the settings for the adapter and all other adapters in the Configuration/Setup Utility program are correct.

2. If the error code indicates a particular PCI or PCI Express slot or device, remove that device.

3. Reseat each adapter.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Adapter

b. (Trained service technician only) System

board

46 System x3105 Type 4347: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

1807, 1808 General PCI error occurred.

1. Make sure that no devices have been disabled in the Configuration/Setup Utility program.

2. Reseat the failing adapter.

Note: If an error LED is lit on an adapter, reseat

that adapter first; if no LEDs are lit, reseat each adapter one at a time, restarting the server each time to isolate the failing adapter.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Adapter

b. (Trained service technician only) System

board

1962 A hard disk drive does not contain a valid

boot sector.

1. Make sure that a bootable operating system is installed.

2. Run the hard disk drive diagnostic tests (see the

Problem Determination and Service Guide for

information about running the diagnostic tests).

3. Reseat the hard disk drive cable.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Hard disk drive cable

b. Hard disk drive

c. (Trained service technician only) System

board

5962 IDE, CD or DVD drive configuration error

occurred.

1. Run the Configuration/Setup Utility program and load the default settings.

2. Reseat the CD or DVD drive cable.

3. Replace the following components one at a time, in the order shown, restarting the server each time.

a. CD or DVD drive cable

b. CD or DVD drive

c. (Trained service technician only) System

board

8603 A pointing-device error occurred.

1. Reseat the pointing device cable.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Pointing device

b. (Trained service technician only) System

board

Chapter 5. Solving problems 47

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

00012000 A processor machine check error occurred.

1. (Trained service technician only) Reseat the microprocessor.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System

board

00019701 Processor failed built-in self test (BIST).

1. (Trained service technician only) Reseat the microprocessor.

2. Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained service technician only)

Microprocessor

b. (Trained service technician only) System

board

01298101 A bad update data for processor error

occurred.

1. Update the BIOS code (see ″Updating the firmware″ in the Problem Determination and Service Guide).

2. (Trained service technician only) Reseat the microprocessor.

3. (Trained service technician only) Replace the microprocessor.

I9990301 A hard disk drive boot sector error occurred.

1. Reseat the hard disk drive cable.

2. Reseat the hard disk drive.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Hard disk drive cable

b. Hard disk drive

c. (Trained service technician only) System

board

48 System x3105 Type 4347: Installation Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Error code Description Action

I9990305 An operating system was not found.

1. Make sure that a bootable operating system is installed.

2. Run the hard disk drive diagnostic tests (see the

Problem Determination and Service Guide for

information about running the diagnostic tests).

3. Reseat the following components:

a. Hard disk drive cable

b. CD or DVD drive and cables drive.

c. (Trained service technician only) System

board

Replace the components listed in step 3 one at a

4. time in the order shown, restarting the server each time.

19990650 The ac power has been restored.

1. Reseat the power cord.

2. Check for the interruption of external power source.

3. Replace the power cord.

Chapter 5. Solving problems 49

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. See the Problem Determination and Service Guide on the IBM System x

Documentation CD for more detailed troubleshooting information. If you cannot find

a problem in these tables, run the diagnostic programs (see “Running the diagnostic programs” in the Problem Determination and Service Guide).

If you have just added new software or a new optional device and the server is not working, complete the following steps before you use the troubleshooting tables:

1. Remove the software or device that you just added.

2. Run the diagnostic tests to determine whether the server is running correctly.

3. Reinstall the new software or new device.

CD or DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)” , that step must be performed only by

a trained service technician.

Symptom Action

CD or DVD drive is not recognized.

A CD or DVD is not working correctly.

The CD or DVD drive tray is not working.

1. Make sure that:

v The IDE channel to which the CD or DVD drive is attached (primary or

secondary) is enabled in the Configuration/Setup Utility program.

v All cables and jumpers are installed correctly.

v The correct device driver is installed for the CD or DVD drive.

Run the CD or DVD drive diagnostic programs.

3. Reseat the following components:

a. CD or DVD drive

b. CD or DVD drive cable

c. (Trained service technician only) System board

Replace the components listed in step 3 one at a time, in the order shown,

4. restarting the server each time.

1. Clean the CD or DVD.

2. Run the CD or DVD drive diagnostic programs.

3. Reseat the CD or DVD drive cable.

4. Reseat the CD or DVD drive.

5. Replace the CD or DVD drive

1. Make sure that the server is turned on.

2. Insert the end of a straightened paper clip into the manual tray-release opening.

3. Reseat the CD or DVD drive.

4. Replace the CD or DVD drive.

50 System x3105 Type 4347: Installation Guide

Diskette drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

The diskette drive activity LED stays lit, or the server bypasses the diskette drive.

1. If there is a diskette in the drive, make sure that:

v The diskette drive is enabled in the Configuration/Setup Utility program.

v The diskette is good and not damaged. (Try another diskette if you have

one.)

v The diskette is inserted correctly in the drive.

v The diskette contains the necessary files to start the server.

v The software is working correctly.

v The cable is connected correctly (in the correct orientation).

To prevent diskette drive read/write errors, make sure that the distance

2. between monitors and diskette drives is at least 76 mm (3 in.).

3. Run the diskette drive diagnostic test.

4. Reseat the following components:

a. Diskette drive cable

b. Diskette drive

c. (Trained service technician only) System board

Replace the components listed in step 3 one at a time, in the order shown,

5. restarting the server each time.

General problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

A cover lock is broken, an indicator LED is not working, or a similar problem has occurred.

If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a trained service technician.

Chapter 5. Solving problems 51

Hard disk drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

Not all drives are recognized by the hard disk drive diagnostic test (the Fixed Disk test).

The server stops responding during the hard disk drive diagnostic test.

A hard disk drive was not detected while the operating

Remove the drive that is indicated by the diagnostic tests; then, run the hard disk drive diagnostic test again. If the remaining drives are recognized, replace the drive that you removed with a new one.

Remove the hard disk drive that was being tested when the server stopped responding, and run the diagnostic test again. If the hard disk drive diagnostic test runs successfully, replace the drive that you removed with a new one.

Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic tests again.

system was being started.

Intermittent problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

A problem occurs only occasionally and is difficult to detect.

Make sure that:

v All cables and cords are connected securely to the rear of the server and

attached devices.

v When the server is turned on, air is flowing from the fan grille. If there is no

airflow, the fan is not working. This can cause the server to overheat and shut down.

v Make sure that the SCSI bus and devices are configured correctly and that the

last external device in each SCSI chain is terminated correctly.

52 System x3105 Type 4347: Installation Guide

Keyboard, mouse, or pointing-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

All or some keys on the keyboard do not work.

The mouse or pointing device does not work.

1. Make sure that:

v The keyboard cable is securely connected to the server. v The server and the monitor are turned on.

Run the Configuration/Setup Utility program and enable keyboardless operation

2. to prevent the 301 POST error message from being displayed during startup.

3. If you are using a USB keyboard and it is connected to a USB hub, disconnect the keyboard from the hub and connect it directly to the server.

4. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Keyboard

b. (Trained service technician only) System board

1. Make sure that:

v The mouse or pointing-device cable is securely connected to the server.

v The mouse or pointing device drivers are installed correctly.

v The server and the monitor are turned on.

v The keyboardless operation and mouse options are enabled in the

Configuration/Setup Utility program.

If you are using a USB mouse or pointing device and it is connected to a USB

2. hub, disconnect the mouse or pointing device from the hub and connect it directly to the server.

3. Replace the following components one at a time, in the order shown, restarting the server each time:

a. Mouse or pointing device

b. (Trained service technician only) System board

Chapter 5. Solving problems 53

Memory problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

The amount of system memory displayed is less than the amount of installed physical memory.

1. Make sure that:

v No error LEDs are lit on the system board. v The memory modules are seated corrected. v You have installed the correct type of memory. v If you changed the memory, you updated the memory configuration in the

Configuration/Setup Utility program.

v All banks of memory are enabled. The server might have automatically

disabled a memory bank when it detected a problem, or a memory bank might have been manually disabled.

Check the POST error log for error message 289:

v If the DIMM was disabled by a systems-management interrupt (SMI), replace

the DIMM.

v If the DIMM was disabled by the user or by POST, run the

Configuration/Setup Utility program and enable the DIMM.

Run memory diagnostics (see ″Running the programs″ in the Problem

3. Determination and Service Guide.

4. Make sure that there is no memory mismatch when the server is over the minimum memory configuration (one 512 MB DIMM: see the information about the minimum required configuration on page 11).

5. Reseat the following components:

a. DIMM

b. (Trained service technician only) System board

Replace the components listed in step 5 one at a time, in the order shown,

6. restarting the server each time.

Microprocessor problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technicain only)”, that step must be performed only by a

trained service technician.

Symptom Action

The server emits a continuous beep during POST, indicating that the startup (boot) microprocessor is not working correctly.

54 System x3105 Type 4347: Installation Guide

1. (Trained service technician only) Make sure that the microprocessor is seated

2. (Trained service technician only) Replace the microprocessor.

correctly.

Monitor or video problems

Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

Testing the monitor

The screen is blank.

Only the cursor appears. See “Solving undetermined problems” in the Problem Determination and Service

The monitor works when you turn on the server, but the screen goes blank when you start some application programs.

1. Make sure that the monitor cables are firmly connected.

2. Try using a different monitor on the server, or try using the monitor that is being tested on a different server.

3. Run the diagnostic programs. If the monitor passes the diagnostic programs, the problem might be a video device driver.

4. (Trained service technician only) Replace the system board.

1. Make sure that: v The server is turned on. If there is no power to the server, see ″Power

problems″ in the Problem Determination and Service Guide.

v The monitor cables are connected correctly. v The monitor is turned on and the brightness and contrast controls are

adjusted correctly.

v Other than the single beep, which indicates successful completion of POST,

no beep codes sound when the server is turned on.

Important:

In some memory configurations, the 3-3-3 beep code might sound

during POST, followed by a blank monitor screen. If this occurs and the Boot

Fail Count option in the Start Options of the Configuration/Setup Utility

program is enabled (its default setting), you must restart the server three times to reset the configuration settings to the default configuration (the memory connector or bank of connectors enabled).

2. Make sure that the correct server is controlling the monitor, if applicable.

3. Make sure that damaged BIOS code is not affecting the video; see “Recovering from a BIOS update failure” on page 62.

4. See ″Solving undetermined problems″ in the Problem Determination and

Service Guide.

Guide.

1. Make sure that:

v The application program is not setting a display mode that is higher than the

capability of the monitor.

v You installed the necessary device drivers for the applications.

Run video diagnostics (see ″Running the diagnostic programs″ in the Problem

2. Determination and Service Guide.

v If the server passes the video diagnostics the video is good; see ″Solving

undetermined problems″ in the Problem Determination and Service Guide.

v (Trained service technician only ) If the server fails the video diagnostics,

reseat the system board.

v (Trained service technician only) Replace the system board.

Chapter 5. Solving problems 55

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

The monitor has screen jitters, or the screen image is wavy, unreadable, rolling, distorted.

1. If the monitor self-tests show that the monitor is working properly, consider the location of the monitor. Magnetic fields around other devices (such as transformers, appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.

Attention: Moving a color monitor while it is turned on might cause screen

discoloration. Move the device and the monitor at least 305 mm (12 in.) apart, and turn on the monitor.

Notes:

a. To prevent diskette drive read/write errors, make sure that the distance

between the monitor and any external diskette drive is at least 76 mm (3 in.).

b. Non-IBM monitor cables might cause unpredictable problems.

Reseat the following components:

a. Monitor

b. Video adapter (if one is installed)

c. (Trained service technician only) System board

Replace the components listed in step 2 one at a time, in the order shown,

3. restarting the server each time.

Wrong characters appear on the screen.

1. If the wrong language is displayed, update the BIOS code with the correct language.

2. Reseat the following components:

a. Monitor

b. Video adapter (if one is installed)

c. (Trained service technician only) System board

Replace the components listed in step 2 one at a time, in the order shown,

3. restarting the server each time.

56 System x3105 Type 4347: Installation Guide

Optional-device problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

An IBM optional device that was just installed does not work.

An IBM optional device that used to work does not work now.

1. Make sure that:

v The device is designed for the server (see http://www.ibm.com/server/

eserver/serverproven/compat/us/).

v You followed the installation instructions that came with the device and the

device is installed correctly.

v You have not loosened any other installed device or cables. v You updated the configuration information in the Configuration/Setup Utility

program. Whenever memory or any other device is changed, you must update the configuration.

Reseat the device that you just installed.

3. Replace the device that you just installed.

1. Make sure that all of the cable connections for the device are secure.

2. If the device comes with test instructions, use those instructions to test the device.

3. If the failing device is a SCSI device, make sure that:

v The cables for all external SCSI options are connected correctly. v The last device in each SCSI chain, or the end of the SCSI cable, is

terminated correctly.

v Any external SCSI device is turned on. Yo u must turn on an external SCSI

device before turning on the server.

Reseat the failing device.

5. Replace the failing device.

Chapter 5. Solving problems 57

Power problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The power-control button does not work, and the reset button does not work (the server does not start).

Note: The power-control button

will not function until 20 seconds after the server has been connected to ac power.

The server does not turn off.

The server unexpectedly shuts down, and the LEDs on the operator information panel are not lit.

1. Make sure that the ac power-supply voltage switch on the rear of the server is set to the correct voltage for your geography.

2. Make sure that the power-control button is working correctly:

a. Disconnect the server power cords.

b. Reconnect the power cords.

c. (Trained service technician) Reseat the operator information panel cables,

and then repeat steps 2a and 2b. If the server starts, reseat the opertor panel. If the problem remains, replace the operator panel.

Make sure that the reset button is working correctly:

a. Disconnect the server power cords.

b. Reconnect the power cords.

Make sure that:

v The power cords are correctly connected to the server and to a working

electrical outlet.

v The type of memory that is installed is correct. v The LEDs on the power supply do not indicate a problem.

If you just installed an optional device, remove it, and restart the server. If the

5. server now starts, you might have installed more devices than the power supply supports.

6. See ″Solving undetermined problems″ in the Problem Determination and Server Guide.

1. Determine whether you are using an Advanced Configuration and Power Interface (ACPI) or non-ACPI operating system. If you are using a non-ACPI operating system, complete the following steps:

a. Press Ctrl+Alt+Delete.

b. Turn off the server by pressing the power-control button for 5 seconds.

c. Restart the server.

d. If the server fails POST and the power-control button does not work,

disconnect the power cord for 20 seconds; then, reconnect the power cord and restart the server.

If the problem remains or if you are using an ACPI-aware operating system,

2. suspect the system board.

See ″Solving undetermined problems″ in the Problem Determination and Server

Guide.

58 System x3105 Type 4347: Installation Guide

Serial port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

The number of serial ports that are identified by the operating system is less than the number of installed serial ports.

A serial device does not work.

1. Make sure that:

v Each port is assigned a unique address in the Configuration/Setup Utility

program and none of the serial ports is disabled.

v The serial port adapter (if one is present) is seated correctly.

Reseat the serial port adapter.

3. Replace the failing serial port adapter.

1. Make sure that:

v The device is compatible with the server. v The serial port is enabled and is assigned a unique address. v The device is connected to the correct connector (see “Connecting the

cables” on page 27).

Reseat the following components:

a. Failing serial device

b. Serial cable

c. (Trained service technician only) System board

Replace the components listed in step 2 one at a time, in the order shown,

3. restarting the server each time.

ServerGuide problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The ServerGuide Setup and Installation CD will not start.

The ServeRAID™ Manager program cannot view all installed drives, or the operating system cannot be installed.

The operating-system installation program continuously loops.

1. Make sure that the server supports the ServerGuide program and has a startable (bootable) CD or DVD drive.

2. If the startup (boot) sequence settings have been changed, make sure that the CD or DVD drive is first in the startup sequence.

3. If more than one CD or DVD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive.

1. Make sure that the hard disk drive is connected correctly.

2. Make sure that the SAS hard disk drive cables are securely connected.

Make more space available on the hard disk.

Chapter 5. Solving problems 59

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a

trained service technician.

Symptom Action

The ServerGuide program will not start the operating-system CD.

The operating system cannot be installed; the option is not available.

Make sure that the operating-system CD is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported operating-system versions.

Make sure that the server supports the operating system. If it does, either no logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete.

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

You suspect a software problem.

1. To determine whether the problem is caused by the software, make sure that:

v The server has the minimum memory needed to use the software. For

memory requirements, see the information that comes with the software. If you have just installed an adapter or memory, you might have a memory-address conflict.

v The software is designed to operate on the server. v Other software works on the server. v The software works on another server.

If you received any error messages while you use the software, see the

2. information that comes with the software for a description of the messages and suggested solutions to the problem.

3. Contact the place where you purchased the software.

60 System x3105 Type 4347: Installation Guide

Universal Serial Bus (USB) port problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem

is solved.

v See the parts listing in the Problem Determination and Service Guide to determine which components are

customer replaceable units (CRU) and which components are field replaceable units (FRU).

v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a

trained service technician.

Symptom Action

A USB device does not work.

1. Make sure that:

v The correct USB device driver is installed. v The operating system supports USB devices.

Make sure that the USB configuration options are set correctly in the

2. Configuration/Setup Utility program (see the User’s Guide for more information).

3. If you are using a USB hub, disconnect the USB device from the hub and connect it directly to the server.

System-board error LEDs

The following illustration shows the LEDs on the system board. You might have to refer to this illustration when you solve problems with the server.

DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED

System fan

error LED

Each error LED is lit to indicate a problem with a specific component. After a problem is corrected, its LED will not be lit the next time the server is restarted; if the problem remains, the LED will be lit again. See the Problem Determination and

Service Guide on the IBM System x Documentation CD for additional information.

Chapter 5. Solving problems 61

Recovering from a BIOS update failure

The server has an advanced recovery feature that will automatically switch to a backup BIOS page if the BIOS code in the server has become damaged, such as from a power failure during an update.

The flash memory of the server consists of a primary page and a backup page. If the BIOS code in the primary page is damaged, the baseboard management controller will detect the error and automatically switch to the backup page to start the server. If this happens, a POST message Booted from backup POST/BIOS image is displayed. The backup page version might not be the same as the primary page version.

You can then recover or restore the original primary page BIOS by using a BIOS flash diskette.

Note: To create and use a diskette, you must add an optional diskette drive to the

server.

To recover the BIOS code and restore the server operation to the primary page, complete the following steps:

1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html.

2. From the Hardware list, select System x3105.

3. From the Software list, select the applicable operating environment and click Go.

4. Click the Download tab.

5. Click BIOS, drivers, and firmware for the applicable operating environment.

6. Download the latest BIOS code update.

7. Update the BIOS code, following the instructions that come with the update file that you downloaded. This automatically restores and updates the primary page.

8. Restart the server.

that procedure fails, the server might not restart correctly or might not display

If video. To manually restore the BIOS code, complete the following steps:

1. Read the safety information that begins on page v and “Handling static-sensitive devices” on page 8.

2. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the cover.

3. Locate the boot block jumper (J5 on the system board).

62 System x3105 Type 4347: Installation Guide

BIOS recovery jumper (J22)

Boot block jumper (J5)

Clear CMOS jumper (J19)

4. Move the boot block recovery jumper to pins 2 and 3.

5. Wait 30 seconds; then, connect the server to the ac power source.

6. Insert the BIOS flash diskette into the external diskette drive.

7. Restart the server.

8. When POST starts, select 1 - Update POST/BIOS from the menu that

contains various flash (update) options.

9. When you are asked whether you want to save the current code to a diskette, type N.

10. Type 1 and press Enter to continue.

Attention: Do not restart or turn off the server until the update is completed.

11. When the update is completed, turn off the server.

12. Remove ac power from the server.

13. Move the boot block jumper back to pins 1 and 2.

14. Wait 30 seconds; then, connect the server to the ac power source.

15. Replace the cover; then, restart the server.

Chapter 5. Solving problems 63

64 System x3105 Type 4347: Installation Guide

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

v Check all cables to make sure that they are connected.

v Check the power switches to make sure that the system and any optional

devices are turned on.

v Use the troubleshooting information in your system documentation, and use the

diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide or Problem

Determination and Service Guide on the IBM System x Documentation CD that

comes with your system.

Note: For some IntelliStation models, the Hardware Maintenance Manual and

Troubleshooting Guide is available only from the IBM support Web site.

v Go to the IBM Support Web site at http://www.ibm.com/servers/eserver/support/

xseries/index.html to check for technical information, hints, tips, and new device drivers or to submit a request for information.

can solve many problems without outside assistance by following the

You troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product. The documentation that comes with your IBM system also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional devices is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/servers/eserver/support/xseries/ index.html the IBM Publications Center at http://www.ibm.com/shop/publications/order/.

and follow the instructions. Also, some documents are available through

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation® information is http://www.ibm.com/intellistation/.

You can find service information for your IBM systems and optional devices at http://www.ibm.com/servers/eservers/support/xseries/index.html.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.

For more information about Support Line and other IBM services, see http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).

Hardware service and support

Important: when you call for service, you will be asked to provide the four-digit machine type of your system, which is 4347.

You can receive hardware service through IBMServices or through your IBM reseller, if your reseller is authorized by IBM to provide warranty service. See http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).

In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.

IBM Taiwan product service

IBM Taiwan product service contact information:

IBM Taiwan Corporation 3F, No 7, Song Ren Rd. Taipei, Taiwan Telephone: 0800-016-888

66 System x3105 Type 4347: Installation Guide

Appendix B. Notices

This publication was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

Trademarks

INTERNATIONAL

BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:

Active Memory IBM TechConnect Active PCI IBM (logo) Tivoli Active PCI-X IntelliStation Tivoli Enterprise AIX NetBAY Update Connector Alert on LAN Netfinity Wake on LAN

BladeCenter Predictive Failure Analysis XA-32 Chipkill ServeRAID XA-64 e-business logo ServerGuide X-Architecture

Eserver ServerProven XpandOnDemand

FlashCopy System x xSeries i5/OS

Lotus, Intel Xeon, Itanium, and Pentium are trademarks or registered trademaks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Adaptec and HostRAID are trademarks or registered trademarks of Adaptec, Inc. in the United States, other countries, or both.

Important notes

Linux is a trademark of Linus Torvalds in United States, other countries, or both.

Red Hat, Red Hat “Shadow Man” logo, and all Red Hat-based trademarks and logos are trademarks or registered trademarks of Red Hat, Inc., in the United States and other countries.

Other company, product, or service names may be trademarks or service marks of others.

Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance.

CD-ROM drive speeds list the variable read rate. Actual speeds vary and are often less than the maximum possible.

When referring to processor storage, real and virtual storage, or channel volume, KB stands for approximately 1000 bytes, MB stands for approximately 1 000 000 bytes, and GB stands for approximately 1 000 000 000 bytes.

When referring to hard disk drive capacity or communications volume, MB stands for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible capacity may vary depending on operating environments.

Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM.

Maximum memory may require replacement of the standard memory with an optional memory module.

68 System x3105 Type 4347: Installation Guide

IBM makes no representation or warranties regarding non-IBM products and services that are ServerProven®, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties.

IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM.

Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

Product recycling and disposal

This unit must be recycled or discarded according to applicable local and national regulations. IBM encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products. Information on IBM product recycling offerings can be found on IBM’s Internet site at http://www.ibm.com/ibm/ environment/products/prp.shtml.

Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable. IBM recomienda a los propietarios de equipos de tecnología de la información (TI) que reciclen responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas y servicios de devolución de productos en varios países, a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI. Se puede encontrar información sobre las ofertas de reciclado de productos de IBM en el sitio web de IBM http://www.ibm.com/ibm/environment/products/prp.shtml.

Notice: This mark applies only to countries within the European Union (EU) and

Norway.

This appliance is labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

Appendix B. Notices 69

Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne

et à la Norvège.

L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne. Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie.

In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to customers for the return, recycling, and recovery of WEEE. Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local IBM representative.

70 System x3105 Type 4347: Installation Guide

Battery return program

This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion battery. Consult your user manual or service manual for specific battery information. The battery must be recycled or disposed of properly. Recycling facilities may not be available in your area. For information on disposal of batteries outside the United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml

In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Have the IBM part number listed on the battery available prior to your call.

For Taiwan: Please recycle batteries.

or contact your local waste disposal facility.

For the European Union:

For California: Perchlorate material – special handling may apply. See

http://www.dtsc.ca.gov/hazardouswaste/perchlorate/.

The foregoing notice is provided in accordance with California Code of Regulations Title 22, Division 4.5 Chapter 33. Best Management Practices for Perchlorate Materials. This product/part may include a lithium manganese dioxide battery which contains a perchlorate substance.

Electronic emission notices

IBM System x3105 Type 4347

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this

Appendix B. Notices 71

equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

v Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible party:

International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone: 1-919-543-2193

Tested To Comply With FCC Standards

FOR HOME OR OFFICE USE

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

72 System x3105 Type 4347: Installation Guide

Japanese Voluntary Control Council for Interference (VCCI) statement

Appendix B. Notices 73

74 System x3105 Type 4347: Installation Guide

Index

acoustical noise emissions 5 adapter

installing

PCI bus 23 retention bracket 6 SCSI 25

support bracket 6 air-baffle assembly, illustration 6 attention notices 4

bays, filler panel 15, 18 beep codes 40 bezel

removing

replacing 25 BIOS update failure recovery 62 boot agent

Broadcom

NetXtreme gigabit ethernet 36

Boot Menu

using

Broadcom NetXtreme gigabit ethernet boot agent 36

cables

internal

drives 22

power 22

power and signal 22

signal 22 cabling

connectors

SCSI adapter 25 caution statements 4 CD-ROM drive

activity

eject button 29

installing 14

problems 50 Class B electronic emission notice 71 components

major configuration

updating Configuration/Setup Utility 35 configuring your server 35 controller, SCSI 25 controls 29 controls and indicators 29 cooling 5 cover

replacing

on back 27

LED 30

danger statements 4 diagnostic tools 39 DIMM connector

installing

memory 12

locations 12 DIMM retaining clips 13 diskette

drive,

problems 51

diskette drive

activity

LED 30

installing 14 diskette eject button 29 display problems 55 documentation CD 3 drive

bay

filler panel 15, 18

installation 19

installing 15 drives, installing 14

eject button

CD-ROM

diskette 29 electrical input 5 electronic emission Class B notice 71 environment 5 error LED 61 error messages, POST 40 error symptoms

monitor

power 58

ServerGuide 59 Ethernet

activity

LED 32

link status LED 32

FCC Class B notice 71 filler panel 15, 18

handling static-sensitive devices 8 hard disk drive

activity

LED 29

installing 14 hard disk drive problems 52 heat output 5 hot-swap and hot-plug devices

drives

fans 6

important notices 4 indicators 29 installation order, memory modules 11, 12 installing

adapters

bezel 25 cover 26 drives in bays 4 and 5 19 internal drives 14 memory modules 11 options 7

tape drive 18 intermittent problems 52 internal drives, installing 19

keyboard problems 53

LEDs

error

major components 6 memory

installing

modules 12 memory module

order

of installation 11, 12

specifications 5

supported 11 memory problems 54 microprocessor

problems

specifications 5 microprocessor problems 54 monitor problems 55 mouse problems 53

notes 4 notes, important 68 notices

electronic

emission 71

FCC, Class B 71 notices and statements 4

online publications 1 optical drive

installation option problems 57 options, installing 7 order of installation, memory modules 11, 12

PCI expansion slots 5 POST

beep

codes 40

POST error messages 40 power problems 58 power supply specifications 5 power supply voltage 31

setting 32 power-cord connector 31 power-on LED 30 power-on self-test (POST) beep codes 39 problems

CD-ROM

drive 50

diskette drive 51

intermittent 52

keyboard 53

memory 54

microprocessor 54

monitor 55

mouse 53

option 57

power 58

serial port 59

ServerGuide 59

software 60

solving 39

USB port 61

removable media drives, installing 14 removing

bezel

replace

bezel

cover 26 retaining clips, DIMM 13

safety information

laser

SATA disk drive

installing SCSI controller cabling 25 serial

port serial port problems 59 server power features 32 ServerGuide

CDs

problems 59 ServerGuide CD 1 setting

the size 5 software, problems 60 solving problems 39

problems 59

power supply voltage 32

76 System x3105 Type 4347: Installation Guide

starting

Broadcom

NetXtreme gigabit ethernet boot

agent 36 statements and notices 4 static electricity 8 static-sensitive devices, handling 8 status LEDs 29 system board

LEDs

system error LED 29 system reliability 8

tape drive

installation

tape drive, installing 14 trademarks 67 troubleshooting tables 50

United States electronic emission Class B notice 71 United States FCC Class B notice 71 Universal Serial Bus (USB) problems 61 update failure, BIOS 62 using

Boot

Menu program 36

utility

Configuration/Setup

video controller 5 voltage

for

power supply

setting

Web site

compatible

weight 5

options 8

Index 77

78 System x3105 Type 4347: Installation Guide



Part Number: 43W7032

Printed in USA

(1P) P/N: 43W7032

IBM x3105, System x3105Type 4347, 4348 Installation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual