IBM TotalStorage 3580 L33, TotalStorage 35803H Setup, Operator, And Service Manual

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IBM TotalStorage 3580 Tape Drive Model

L33/L3H

Setup, Operato r, an d Service Guide



GC26-7708-03

IBM TotalStorage 3580 Tape Drive Model

L33/L3H

Setup, Operato r, an d Service Guide



GC26-7708-03

Note!

Before using this information and the product it supports, read the information in “Safety and Environmental Notices” on page xi and “Notices” on page 107.

To ensure that you have the latest publications, visit the web at http://www.ibm.com/storage/lto.

Third Edition (March 2006)

This edition applies to the IBM TotalStorage 3580 Tape Drive Model L33/L3H Setup, Operator, and Service Guide and to all subsequent releases and modifications until otherwise indicated in new editions.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Read this First

Summary of Changes

Third Edition

v WORM media information v New part numbers in the Parts List

Second Edition

v Diagnostic functions F, J, and L were modified / added. v The procedure for aborting a diagnostic function was modified. v The information for error code A was modified. v The Troubleshooting flowchart was updated.

Accessing Online Technical Support

For online Technical Support for your Library, visit:

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Registering for My Support

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My Support registration provides e-mail notification when new firmware levels have been updated and are available for download and installation. To register for My Support, visit the web at http://www.ibm.com/support/mySupport

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iv IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Contents

Read this First . . . . . . . . . . . . iii

Summary of Changes . . . . . . . . . . . iii

Third Edition . . . . . . . . . . . . . iii

Second Edition . . . . . . . . . . . . iii

Accessing Online Technical Support . . . . . . iii

Registering for My Support . . . . . . . . . iii

Sending Us Your Comments . . . . . . . . . iii

Figures . . . . . . . . . . . . . . vii

Tables . . . . . . . . . . . . . . .ix

Safety and Environmental Notices . . .xi

Danger Notices . . . . . . . . . . . . .xi

Caution Notices . . . . . . . . . . . . .xi

Performing the Safety Inspection Procedure . . . xii

Tape Drive AC Grounding Inspection . . . . . xii

Product Recycling and Disposal . . . . . . . xiii

Battery Return Program . . . . . . . . . . xiii

Flat Panel Display . . . . . . . . . . . . xiv

End of Life (EOL) Plan . . . . . . . . . . xiv

| | | |

Preface . . . . . . . . . . . . . .xv

| |

Related Publications . . . . . . . . . . . xvi

| | | |

Product Description . . . . . . . . .1

Front Panel Components . . . . . . . . . .2

Rear Panel Components . . . . . . . . . .3

3580 Models . . . . . . . . . . . . . .3

Drive Performance . . . . . . . . . . . .4

Supported Servers and Operating Systems . . . .4

Supported Device Drivers . . . . . . . . . .5

TapeAlert Support . . . . . . . . . . . .5

Specifications . . . . . . . . . . . . . .6

Installation . . . . . . . . . . . . .7

Installation Overview . . . . . . . . . . .7

Unpack the Tape Drive . . . . . . . . . . .8

Verify the Shipment . . . . . . . . . . . .8

Install the Rack Mount Kit (optional) . . . . . .8

Inspect the Power Cord and Outlet . . . . . . .9

Set the SCSI ID . . . . . . . . . . . . .9

Position the Tape Drive . . . . . . . . . . .9

Connect Power . . . . . . . . . . . . .10

Run Write Performance Test (Function Code F) . .10 Install the SCSI Host Adapter Card (if required) . .11

Connect the SCSI Bus Cable . . . . . . . . .11

Install Device Drivers . . . . . . . . . . .13

Configure the Tape Drive to a Server/Host . . . .13

Update Drive Firmware . . . . . . . . . .13

Operation . . . . . . . . . . . . .15

Power Button . . . . . . . . . . . . . .15

Unload Button . . . . . . . . . . . . .15

Single-character Display (SCD) . . . . . . . .16

SCD Dot . . . . . . . . . . . . . .16

Status Light . . . . . . . . . . . . . .16

Inserting a Tape Cartridge . . . . . . . . .18

Removing a Tape Cartridge . . . . . . . . .19

Mid-tape Recovery . . . . . . . . . . . .19

Performing Diagnostic and Maintenance Functions 19

Updating Drive Firmware . . . . . . . . .20

ITDT SCSI Firmware Update, Dump Retrieval,

and Library/Drive Test Tool . . . . . . . .20

Updating Firmware through the SCSI Interface 20

Updating the Firmware with an FMR Tape

Cartridge . . . . . . . . . . . . . .21

Cleaning the Drive Head . . . . . . . . . .21

Cleaning the Tape Drive . . . . . . . . . .22

Ultrium Media . . . . . . . . . . . .23

Cartridge Compatibility . . . . . . . . . .23

Data Cartridge . . . . . . . . . . . . .24

Capacity Scaling . . . . . . . . . . . .25

WORM (Write Once, Read Many) . . . . . . .25

WORM Media . . . . . . . . . . . .25

Data Security on WORM Media . . . . . .25

WORM Media Errors . . . . . . . . . .25

Requirements . . . . . . . . . . . . .26

Cleaning Cartridge . . . . . . . . . . . .26

Bar Code Label . . . . . . . . . . . . .26

Guidelines for Using Bar Code Labels . . . .27

Write-Protect Switch . . . . . . . . . . .28

Handling the Cartridges . . . . . . . . . .30

Provide Training . . . . . . . . . . . .30

Ensure Proper Packaging . . . . . . . . .30

Provide Proper Acclimation and Environmental

Conditions . . . . . . . . . . . . . .31

Perform a Thorough Inspection . . . . . . .32

Handle the Cartridge Carefully . . . . . . .33

Examples of Cartridge Problems . . . . . .33

Repositioning or Reattaching a Leader Pin . . . .34

Repositioning a Leader Pin . . . . . . . .34

Reattaching a Leader Pin . . . . . . . . .36

Environmental and Shipping Specifications for Tape

Cartridges . . . . . . . . . . . . . . .40

Disposing of Tape Cartridges . . . . . . . .41

Ordering Media Supplies . . . . . . . . . .42

Ordering Bar Code Labels . . . . . . . .43

Troubleshooting . . . . . . . . . . .45

Procedure 1: Determining Firmware Level and

Capturing Drive Dump . . . . . . . . . .46

Procedure 2: Inspecting a Cartridge for Damage . .46 Procedure 3: Verifying SCSI Address Switch Position 47

Procedure 4: Checking SCSI Connections . . . .47

Procedure 5: Verifying SCSI Interface

Communications . . . . . . . . . . . .48

Resolving Problems Reported by the Server . . .48

Fixing SCSI Bus Errors . . . . . . . . .48

Resolving Media-Related Problems . . . . . .51

Pre-Call Checklist . . . . . . . . . . . .52

Replacing the Tape Drive . . . . . . . . . .53

Features, Replacement Parts, and

Power Cords . . . . . . . . . . . .55

Optional Features . . . . . . . . . . . .55

Replacement Parts . . . . . . . . . . . .55

Power Cords . . . . . . . . . . . . . .56

Types of Receptacles . . . . . . . . . . .59

Appendix A. Error Codes . . . . . . .61

Appendix B. Performing Diagnostic and

Maintenance Functions . . . . . . .67

Entering Maintenance Mode . . . . . . . . .68

Function Code 0: Exit Maintenance Mode . . . .68

Function Code 1: Run Drive Diagnostics . . . . .69

Function Code 2: Update Drive Firmware from FMR

Tape . . . . . . . . . . . . . . . . .70

Function Code 3: Create FMR Tape . . . . . .71

Function Code 4: Force a Drive Dump . . . . .72

Function Code 5: Copy Drive Dump . . . . . .73

Function Code 6: Run SCSI Wrap Test . . . . .74

Function Code 7: Not Available . . . . . . . .74

Function Code 8: Unmake FMR Tape . . . . . .75

Function Code 9: Display Error Code Log . . . .75

Function Code A: Clear Error Code Log . . . . .76

Function Code C: Insert Cartridge into Tape Drive 76

Function Code E: Test Cartridge & Media . . . .77

Function Code F: Write Performance Test . . . .78

Function Code H: Test Head . . . . . . . . .79

Function Code J: Run Fast Read/Write Test . . . .80

Function Code L: Load/Unload Test . . . . . .81

Function Code P: Enable Post Error Reporting . . .82 Function Code U: Disable Post Error Reporting . .82

Appendix C. TapeAlert Flags . . . . .83

Tools Required . . . . . . . . . . . . .86

Installing the Shelf . . . . . . . . . . . .87

Removing the Shelf from the Rack . . . . . . .88

Appendix E. Information for Authorized

Service Personnel . . . . . . . . . .89

Removing the Internal Drive . . . . . . . .89

Step 1. Remove the Cover . . . . . . . .89

Step 2. Remove the Internal Drive . . . . . .90

Manually Removing a Tape Cartridge . . . . .92

Before Yo u Begin . . . . . . . . . . .92

Recommended Tools . . . . . . . . . .92

Beginning Procedure . . . . . . . . . .93

Tape Spooled off Supply Reel . . . . . . .95

Tape Pulled from or Broken near Leader Pin . .96

Tape Broken in Mid-tape . . . . . . . . .98

Tape Tangled along Tape Path . . . . . . .99

No Apparent Failure or Damage to Tape . . . 102

Replacing the Internal Drive . . . . . . . . 106

Step 1. Replace the Internal Drive . . . . . 106

Step 2. Replace the Cover . . . . . . . . 106

Notices . . . . . . . . . . . . . . 107

Trademarks . . . . . . . . . . . . . . 108

Electronic Emission Notices . . . . . . . . .110

Federal Communications Commission (FCC)

Class A Statement . . . . . . . . . . .110

Industry Canada Class A Emission Compliance

Statement . . . . . . . . . . . . . .110

Avis de conformité à la réglementation

d’Industrie Canada . . . . . . . . . .110

European Union (EU) Electromagnetic

Compatibility Directive . . . . . . . . .110

Germany Electromagnetic Compatibility

Directive . . . . . . . . . . . . . . 111

Japan VCCI Class A ITE Electronic Emission

Statement . . . . . . . . . . . . . . 111

People’s Republic of China Class A Electronic

Emission Statement . . . . . . . . . . 111

Taiwan Class A Electronic Emission Statement 112 Korea Class A Electronic Emission Statement 112

Appendix D. Installing a 19-inch Rack

Mount Kit . . . . . . . . . . . . .85

Rack Safety . . . . . . . . . . . . . .85

Verify Kit Contents . . . . . . . . . . . .86

vi IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Glossary . . . . . . . . . . . . .113

Index . . . . . . . . . . . . . . .119

Figures

1. AC Grounding Diagram (50 Hz and 60 Hz) xii

2. The IBM TotalStorage 3580 Tape Drive . . . .1

3. Front panel components . . . . . . . . .2

4. Rear panel components . . . . . . . . .3

5. Example of connecting one SCSI device to the

server . . . . . . . . . . . . . .12

6. Example of connecting multiple SCSI devices

to the server . . . . . . . . . . . .13

7. Inserting a cartridge . . . . . . . . . .18

8. The IBM TotalStorage LTO Ultrium 400 GB

Data Cartridge . . . . . . . . . . .23

9. Ultrium 3 WORM Tape Cartridge . . . . .25

10. Sample bar code label on the LTO Ultrium 3

Tape Cartridge . . . . . . . . . . .27

11. Setting the write-protect switch . . . . . .29

12. Tape cartridges in a Turtlecase . . . . . .31

13. Double-boxing tape cartridges for shipping 31

14. Checking for gaps in the seams of a cartridge 32

15. Leader pin in the incorrect and correct

positions . . . . . . . . . . . . .34

16. Placing the dislodged leader pin into the

correct position . . . . . . . . . . .35

17. Rewinding the tape into the cartridge . . . .35

18. Leader Pin Reattachment Kit . . . . . . .36

19. Attaching the leader pin attach tool to the

cartridge . . . . . . . . . . . . .37

20. Winding the tape out of the cartridge . . . .38

21. Removing the C-clip from the leader pin 38

22. Attaching the leader pin to the tape . . . .39

23. Flowchart for analyzing maintenance problems 45

24. RID tag on rear panel . . . . . . . . .53

25. Types of Receptacles . . . . . . . . .60

26. Front view of shelf attached to rack rails 87

27. Rear view of shelf with cables attached to rack

rails with tie wraps . . . . . . . . . .88

28. Removing the screws that secure the cover and

internal drive . . . . . . . . . . . .89

29. Removing screws from the rear panel . . . .90

30. Removing cables from the internal drive 90

31. Removing the screws securing the internal

drive . . . . . . . . . . . . . . .91

32. Lifting the chassis from the internal drive 91

33. Removing the cover from the internal drive 93

34. Using hex wrench to rewind tape into

cartridge . . . . . . . . . . . . .95

35. Drive with cover removed to reveal gear train. 96

36. Leader Block Assembly (LBA) . . . . . .97

37. Using hex wrench to rewind tape into

cartridge . . . . . . . . . . . . .99

38. Using hex wrench to rewind tape into

cartridge . . . . . . . . . . . . . 100

39. Drive with cover removed to reveal gear

train. . . . . . . . . . . . . . . 101

40. Leader Block Assembly (LBA) . . . . . . 102

41. Using hex wrench to rewind tape into

cartridge . . . . . . . . . . . . . 103

42. Drive with cover removed to reveal gear

train. . . . . . . . . . . . . . . 104

43. Leader Block Assembly (LBA) . . . . . . 105

viii IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Tables

1. 3580 Models . . . . . . . . . . . . .3

2. Performance characteristics . . . . . . . .4

3. Specifications . . . . . . . . . . . .6

4. Meaning of Status Light and Single-character

Display (SCD) . . . . . . . . . . . .17

5. Ultrium data and cleaning cartridge

compatibility with Ultrium tape drive . . . .23

6. Bar code label requirements for Ultrium tape

drives and libraries . . . . . . . . . .26

7. Environment for operating, storing, and

shipping the LTO Ultrium Tape Cartridge . .40

8. Media Supplies . . . . . . . . . . .42

9. Authorized suppliers of custom bar code labels 43

10. Optional features for the 3580 . . . . . .55

11. Replacement parts for the 3580 . . . . . .55

12. Power cords . . . . . . . . . . . .56

13. Error codes on the Single-character Display 61

14. Diagnostic and maintenance functions . . .67

15. Supported TapeAlert Flags . . . . . . .83

x IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Safety and Environmental Notices

When using this product, observe the danger and caution notices contained in this guide. The notices are accompanied by symbols that represent the severity of the safety condition.

Danger notices contain a Dxxxx reference number. Caution notices contain a Cxxxx reference number. Rack safety notices contain a Rxxxx reference number. Use the reference number to locate the translation in IBM Translated Safety Notices, 96P0851.

The sections that follow define each type of safety notice.

Danger Notices

A danger notice calls attention to a situation that is potentially lethal or extremely hazardous to people. A lightning bolt symbol always accompanies a danger notice to represent a dangerous electrical condition.

Caution Notices

If the symbol is... It means....

A hazardous electrical condition with less severity than electrical danger.

A generally hazardous condition not represented by other safety symbols.

A hazardous condition due to the use of a laser in the product. Laser symbols are always accompanied by the classification of the laser as defined by the U. S. Department of Health and Human Services (for example, Class I, Class II, and so forth).

A hazardous condition due to mechanical movement in or around the product.

A hazardous condition due to the weight of the unit. Weight symbols are accompanied by an approximation of the product’s weight.

18-32 kg (39.7-70.5 lbs)

svc00167

Performing the Safety Inspection Procedure

Before you service the unit, perform the following safety inspection procedure:

1. Stop all activity on the SCSI bus.

2. Turn off the power to the tape drive.

3. Disconnect the SCSI cable and check the SCSI bus terminator for damage.

4. Unplug the tape drive’s power cord from the electrical outlet.

5. Check the tape drive’s power cord for damage, such as a pinched, cut, or

frayed cord.

6. Check the tape drive’s SCSI bus (signal) cable for damage.

7. Check the cover of the tape drive for sharp edges, damage, or alterations that

expose its internal parts.

8. Check the cover of the tape drive for proper fit. It should be in place and secure.

9. Check the product label on the bottom of the tape drive to make sure that it matches the voltage at your outlet.

Tape Drive AC Grounding Inspection

1. Power off the drive.

2. Disconnect all cables.

3. See Figure 1 which is provided for reference only. Disconnect the power cord

from its source.

4. Inspect the power cable for visible cracks, wear, or damage.

Figure 1. AC Grounding Diagram (50 Hz and 60 Hz)

1 AC Ground 2 Chassis Frame 3 AC Ground Terminated in Power Supply

xii IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Product Recycling and Disposal

This unit must be recycled or discarded according to applicable local and national regulations. IBM encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products. Information on IBM product recycling offerings can be found on IBM’s Internet site at http://www.ibm.com/ibm/environment/products/prp.shtml.

Notice: This mark applies only to countries within the European Union (EU) and Norway.

Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.

In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to customers for the return, recycling and recovery of WEEE. Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local IBM representative.

Battery Return Program

This product may contain sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion battery. Consult your user manual or service manual for specific battery information. The battery must be recycled or disposed of properly. Recycling facilities may not be available in your area. For information on disposal of batteries outside the United States, go to http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml or contact your local waste disposal facility.

In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM Equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Please have the IBM part number listed on the battery available prior to your call.

For Taiwan:

Safety and Environmental Notices xiii

Please recycle batteries

Flat Panel Display

The fluorescent lamp or lamps in the liquid crystal display contain mercury. Dispose of it as required by local ordinances and regulations.

End of Life (EOL) Plan

This box is a purchased unit. Therefore, it is the sole responsibility of the purchaser to dispose of it in accordance with local laws and regulations at the time of disposal.

This unit contains recyclable materials. The materials should be recycled where facilities are available and according to local regulations. In some areas IBM may provide a product take-back program that ensures proper handling of the product. For more information, contact your IBM representative.

xiv IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Preface

This guide describes how to install and use the IBM TotalStorage

3580 Tape Drive

in the following chapters:.

“Product Description” on page 1 describes the product, discusses supported servers, operating systems, and device drivers, and lists hardware specifications.

“Installation” on page 7 gives unpacking, set up, and configuration information.

“Operation” on page 15 describes the Power Button, Unload Button, and Status Light and explains the function of the Single-character Display. It gives instruction on inserting and removing a tape cartridge, describes methods of updating drive firmware, and explains how to clean the tape drive. It also lists diagnostic and maintenance functions.

“Ultrium Media” on page 23 describes the types of tape cartridges to use and defines the conditions for storing and shipping them. It also describes how to handle the cartridges, how to set a cartridge’s write-protect switch, and how to order additional cartridges.

“Troubleshooting” on page 45 gives tips for solving problems.

“Features, Replacement Parts, and Power Cords” on page 55 lists parts and supplies and provides information about the power cords that are used in different countries or regions.

Appendix A, “Error Codes,” on page 61 describes the error and informational codes that appear on the single-character display.

Appendix B, “Performing Diagnostic and Maintenance Functions,” on page 67 describes the procedures that are used to identify and correct problems.

Appendix C, “TapeAlert Flags,” on page 83 lists TapeAlert messages that are supported and that may aid during problem determination.

Appendix D, “Installing a 19-inch Rack Mount Kit,” on page 85 describes how to install the Rack Mount Kit.

Appendix E, “Information for Authorized Service Personnel,” on page 89 gives the procedure for removing a tape cartridge that will not eject from the drive.

Related Publications

Refer to the following publications for additional information. To ensure that you have the latest publications, visit the web at http://www.ibm.com/storage/lto.

v IBM TotalStorage 3580 Tape Drive Quick Reference, GC26-7709, illustrates how to

configure and operate the IBM TotalStorage Ultrium Tape Drive (Generation 3).

v IBM TotalStorage LTO Ultrium Tape Drive SCSI Reference, GA32–0450, gives

information about the supported SCSI commands and protocol for the tape drive.

v IBM Ultrium Device Drivers Installation and User’s Guide, GA32-0430, provides

instructions for attaching IBM-supported hardware to open-systems operating systems. It indicates what devices and levels of operating systems are supported, gives the requirements for adapter cards, and tells how to configure servers to use the device driver with the Ultrium family of devices.

v IBM Ultrium Device Drivers Programming Reference, GC35-0483, supplies

information to application developers who want to integrate their open-systems applications with IBM-supported Ultrium hardware. The reference contains information about the application programming interfaces (APIs) for each of the various supported operating-system environments. Yo u can obtain this reference via File Transfer Protocol (FTP) at ftp://ftp.software.ibm.com/storage/devdrvr.

v IBM Translated Safety Notices, 96P0851, provides translation of danger and caution

notices.

xvi IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Product Description

The IBM TotalStorage 3580 Tape Drive Model L33/L3H offers high-capacity, performance, and technology designed for the midrange open systems environment. This new model incorporates the new Linear Tape-Open (LTO) IBM TotalStorage Ultrium Tape Drive (Generation 3), which more than doubles maximum tape drive performance over the Generation 2 LTO Ultrium Tape Drive (Ultrium 2). This tape drive comes with a SCSI Ultra160 LV D attachment, for

| |

connection to a wide spectrum of open system servers. This tape drive is compliant with Directive 2002/95/EC of the European Parliament.

a67ru003

Figure 2. The IBM TotalStorage 3580 Tape Drive

Features include: v Native storage capacity of 400 GB per cartridge (800 GB at 2:1 compression)

| | |

v Supports Ultrium 3 Write Once, Read Many (WORM) media (for more

information on WORM media, see “WORM (Write Once, Read Many)” on page

25)

v Native data transfer rate of up to 80 MB per second v Burst data transfer rate of 160 MB per second v New dual stage 16 channel head activator for precision head alignment to help

support higher track density with improved data integrity and backwards compatibility with previous LTO generations

v Graceful dynamic braking designed to maintain tension until the tape comes to

a complete stop, to help prevent stretching or breaking the tape, and loose tape wraps

v Larger internal buffer (the size has been doubled over the Ultrium 2 to 128 MB) v New independent tape loader and threader motors designed to help with

cartridge insertion in the tape drive.

v Highly integrated electronics using IBM engineered copper technology designed

to reduced the total number of components in the drive, lower chip temperatures, and reduce power requirements, helping to provide for a more

reliable drive. The Generation 3 drive electronics also incorporate on-the-fly error correction of soft errors in the memory arrays in data and control paths.

tape drive is an external stand-alone or rack-mountable unit and is the entry

The point for the family of IBM Ultrium tape products. It provides an excellent migration path from digital linear tape (DLT or SDLT), 1/4-inch, 4mm, or 8mm tape drives.

Front Panel Components

1 Cartridge load compartment 4 Unload Button (blue)

2 Single-character Display

(SCD)

5

Power Button (black)

3 Status Light

Figure 3. Front panel components

2 IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

a67ru007

Rear Panel Components

1 Power receptacle 3 SCSI address switch

2 SCSI connectors 4 Serial number label

a67ru004

Figure 4. Rear panel components

3580 Models

Table 1 lists all 3580 models with associated SCSI attachment and drive type.

Table 1. 3580 Models

Model SCSI Attachment Tape Drive

L33 LV D Ultrium 3

L3H LV D Ultrium 3

L23 LV D Ultrium 2

H23 HVD Ultrium 2

L13 LV D Ultrium 1

L11 LVD Ultrium 1

H13 HVD Ultrium 1

H11 HVD Ultrium 1

Product Description 3

Drive Performance

If you run applications that are highly dependent on tape-processing speed, take advantage of the significant performance improvements provided by this tape drive.

Table 2. Performance characteristics

Performance Characteristics Ultrium 3 Tape Drive

Native data rate 80 MB/s

(with Ultrium 3 media)

Maximum sustained data rate (at maximum compression) 135 MB/s (Ultra160)

Burst data rate for Low Voltage Differential (LVD) SCSI drives 160 MB/s (Ultra160)

Nominal load-to-ready time 15 seconds

Nominal unload time 15 seconds

Average search time to first byte of data 46 seconds

Maximum rewind time 88 seconds

Note: All sustained data rates are dependent on the capabilities of the interconnect (for example, an UltraSCSI bus is limited to less than 40 MB/sec).

By using the built-in data-compression capability of the tape drive, greater data rates than the native data transfer rate can be achieved. However, the actual throughput is a function of many components, such as the host system processor, disk data rate, block size, data compression ratio, SCSI bus capabilities, and system or application software.

Supported Servers and Operating Systems

The 3580 attaches to many servers and many operating systems. To determine the latest supported attachments, visit the web at http://www.ibm.com/storage/lto.

For specific instructions about attaching the 3580 , see “Configure the Tape Drive to a Server/Host” on page 13.

4 IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Supported Device Drivers

IBM offers device drivers which enable the tape drive to interact with a variety of servers. To properly install an IBM device driver (if required), refer to the IBM Ultrium Device Drivers Installation and User’s Guide. For applications that use other device drivers, see the application’s documentation to determine which drivers to use.

IBM maintains the latest levels of device drivers and driver documentation for the Ultrium 3 tape products on the Internet. To access this material from your browser or through the IBM FTP site, perform one of the following procedures. (Note: If

you do not have Internet access and you need information about device drivers, contact your Marketing Representative.)

v Using a browser, type one of the following:

– http://www.ibm.com/storage/lto – ftp://ftp.software.ibm.com/storage/devdrvr – ftp://207.25.253.26/storage/devdrvr

v Using an IBM FTP site, enter the following specifications:

– FTP site: ftp.software.ibm.com – IP Addr: 207.25.253.26 – Userid: anonymous – Password: (use your current e-mail address) – Directory: /storage/devdrvr

IBM /storage/devdrvr/Doc directory:

v IBM_ultrium_tape_IUG.ps and IBM_ultrium_tape_IUG.pdf contain the current

version of the IBM Ultrium Device Drivers Installation and User’s Guide

v IBM_ultrium_tape_PROGREF.ps and IBM_ultrium_tape_PROGREF.pdf contain

the current version of the IBM Ultrium Device Drivers Programming Reference

Device /storage/devdrvr/ in the following directories (the device driver for the iSeries or AS/400

v AIX v HPUX v Linux v Solaris v Windows

TapeAlert Support

The tape drive is compatible with TapeAlert technology, which provides error and diagnostic information to the server. For more information, see Appendix C, “TapeAlert Flags,” on page 83.

provides PostScript- and PDF-formatted versions of its documentation in the

drivers and utilities for each supported server are beneath

server is included in the OS/400

operating system):

™

Product Description 5

Specifications

The following are specifications for the tape drive. Specifications for tape cartridges are given in “Environmental and Shipping Specifications for Tape Cartridges” on page 40.

Table 3. Specifications

Physical Specifications

Specification Dimensions

Width 25.02 cm (9.85 in.)

Length 29.21 cm (11.5 in.)

Height 12.06 cm (4.75 in.)

Weight 6.45 kg (14.2 lbs.)

Power Specifications

AC line voltage 100 to 240 Vac

Line frequency 50 to 60 Hz, auto-ranging

Line current at 100 Va c

Line current at 240 Va c

1.0 A

0.5 A

Other Specifications

Maximum altitude 2500 m (8202 ft)

Environmental Specifications

Environmental

Factor

Temperature

Operating Storage Shipping

10 to 38°C

(50 to 100°F)

−40 to 60°C

(−40 to 140°F)

−40 to 60°C

(−40 to 140°F)

Relative humidity 20 to 80% 10 to 90% 10 to 90%

Maximum wet bulb temperature

26°C

(79°F)

Non-condensing Non-condensing

6 IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Installation

Attention

This is a customer setup unit. It is the customer’s responsibility to install this product.

Installation Overview

Installation involves the following steps:

__ 1. “Unpack the Tape Drive” on page 8 __ 2. “Verify the Shipment” on page 8 __ 3. “Install the Rack Mount Kit (optional)” on page 8 __ 4. “Inspect the Power Cord and Outlet” on page 9 __ 5. “Set the SCSI ID” on page 9 __ 6. “Position the Tape Drive” on page 9 __ 7. “Connect Power” on page 10 __ 8. “Run Write Performance Test (Function Code F)” on page 10 __ 9. “Install the SCSI Host Adapter Card (if required)” on page 11 __ 10. “Connect the SCSI Bus Cable” on page 11 __ 11. “Install Device Drivers” on page 13 __ 12. “Configure the Tape Drive to a Server/Host” on page 13 __ 13. “Update Drive Firmware” on page 13 __ 14. “Register for My Support” on page 14

Unpack the Tape Drive

Attention

If you return the unit for service, ship it in its original or equivalent packing material, or the warranty may be invalidated.

__ 1. Inspect the unit for shipping damage. If there is damage, do not install the

__ 2. Locate the label on the rear panel of the unit with the machine type, model

Verify the Shipment

Ensure that the following items are included in the shipment:

__ 1. Power cord (For the appropriate cord for your country or region, see

__ 2. IBM TotalStorage LTO Ultrium 400 GB Data Cartridge __ 3. IBM TotalStorage LTO Ultrium Cleaning Cartridge __ 4. Single-connector SCSI wrap tool __ 5. Device driver kit that includes:

6. A 2.5 m host-to-device SCSI bus (signal) cable

__ __ 7. A SCSI terminator

__ 8. Optional Rack Mount Kit __ 9. The IBM TotalStorage 3580 Tape Drive Model L33/L3H Quick Reference,

__ 10. The IBM TotalStorage 3580 Tape Drive Model L33/L3H Setup, Operator, and

__ 11. The IBM Translated Safety Notices manual

unit. Report the damage immediately by contacting your place of purchase.

number, and serial number of the unit (see 4 in Figure 4 on page 3). Make a note of these numbers and store them in an easily accessible place. Should you need to contact Technical Support, you will be asked for these numbers.

“Power Cords” on page 56.)

v CD that contains the device drivers, the IBM Ultrium Device Drivers

Installation and User’s Guide, and the IBM Ultrium Device Drivers Programming Reference

GC26-7709

Service Guide, GC26–7708 (this guide)

Install the Rack Mount Kit (optional)

Refer to Appendix D, “Installing a 19-inch Rack Mount Kit,” on page 85. If you did not order the optional kit, proceed to “Inspect the Power Cord and Outlet” on page 9.

If you ordered a 24-inch rack mount kit, refer to the installation instructions included in the kit.

8 IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Inspect the Power Cord and Outlet

__ 1. Inspect the power cord plug to ensure that it matches the power receptacle.

If it does not match, see “Power Cords” on page 56 to determine the appropriate power cord.

__ 2. Ensure that all associated electrical outlets are properly grounded and that

the circuit breaker is turned on.

Set the SCSI ID

DANGER

electrical outlet that is not correctly wired could place

hazardous voltage on metal parts of the system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock. (D004)

The SCSI ID is a unique address that identifies the unit to the server. To set the SCSI ID:

__ 1. Refer to the following notes and decide what ID to assign to the unit.

Notes:

a. The range of SCSI IDs is 0 through 15. The priority of SCSI IDs is:

6, 5, 4, 3, 2, 1, 0, 15, 14, 13, 12, 11, 10, 9, 8.

b. Do not select an ID that is already in use by any device on the SCSI bus. c. Do not select the SCSI ID of the SCSI host adapter card. The priority of

this ID is usually higher than any device on the SCSI bus. Generally, the SCSI ID for the host adapter is set to 7.

__ 2. Locate the SCSI address switch on the rear panel (see 3 in Figure 4 on

page 3).

__ 3. With a small, pointed object (such as a ballpoint pen), press the + or − push

button until the ID that you want displays on the switch.

Attention

If the SCSI ID is changed after installation, cycle power (turn it off then on again) to activate the new SCSI ID.

Position the Tape Drive

Position the unit so it is convenient to the server. The only restrictions are the length of the power cord and the length of the SCSI cable. Recommended locations are:

v Away from high-traffic areas, especially if the floor is carpeted. v Out of printer or copy rooms to avoid toner and paper dust. Do not store paper

supplies next to any unit.

v Away from moving air, such as doorways, open windows, fans, and air

conditioners.

v Off the floor. v In a horizontal position.

Installation 9

Connect Power

v Where the tape cartridge can be easily inserted.

The unit should not be stacked. Do not place anything on top of the unit.

__ 1. Ensure that the unit is powered off. __ 2. Plug the power cord into the rear panel (see 1 in Figure 4 on page 3), then

plug the other end into a grounded electrical outlet.

__ 3. Ensure that a terminator (or SCSI bus with termination) is connected to one

of the two SCSI connectors at the rear of the unit. The Power-On Self Test (POST) may not complete without SCSI termination.

__ 4. Power-on the unit by pressing the Power Button. The POST runs, which

checks all hardware except the drive head. During the POST, the Single-character Display (SCD) flashes several segmented characters. Each segmented character represents a test performed during the POST. When the POST finishes, the SCD momentarily lights all segmented characters and then goes blank.

Run Write Performance Test (Function Code F)

Approximate Run Time = 5 minutes

Total Number of Loops = 10

Function Code to tape.

The diagnostic loops ten times. Press the Unload Button to stop the diagnostic and exit maintenance mode. Pressing the Unload Button once will abort the test at the end of the current test loop. Pressing the Unload Button twice will abort the test immediately.

Attention

For this test, insert only a customer-supplied scratch (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge.

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select the function. The SCD changes to a flashing

4. Insert a customer-supplied scratch (blank) data cartridge that is not write-protected (or the tape drive will exit maintenance mode). The SCD

changes to a flashing

performs tests to ensure that the drive can read from and write

. The tape drive runs the tests.

appears in the SCD. (If you

10 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Note: If you inserted an invalid or write-protected tape cartridge,

in the SCD. The tape drive unloads the cartridge and exits maintenance mode.

v If no error is detected, the test will loop and begin again. To stop the loop,

press the Unload Button for one second and release. When the loop ends, temporarily appears in the SCD. The drive rewinds and unloads the tape, partially ejects the cartridge, then exits maintenance mode. The solid amber Status Light turns off.

v If the number of written data sets is at least 6% less than the total number of

data sets expected, the Status Light flashes amber, the tape drive posts an error code to the SCD. To determine the error, locate the code in Table 13 on page 61. The tape drive unloads the cartridge and exits maintenance mode. To clear the error, turn the power off, then on again.

Install the SCSI Host Adapter Card (if required)

If there are no other devices attached to your server, an LV D SCSI host adapter card may need to be installed in the server. To install an adapter, refer to the instructions that accompany it, as well as to the section about SCSI card installation in your server’s documentation. For a list of supported adapters and required interposers, visit the web at http://www.ibm.com/storage/lto.

appears

Although the LV D hardware in the tape drive is capable of operating in the single-ended (SE) mode, SE operation is not recommended or supported.

Connect the SCSI Bus Cable

For maximum performance, the quantity of tape drives that can be attached to one SCSI bus is limited, and is based on the type of bus that you have and the amount of data compression achieved. Ultra SCSI buses have a bandwidth of 40 MB per second; Ultra2 SCSI buses have a bandwidth of 80 MB per second; Ultra160 SCSI buses have a bandwidth of 160 MB per second. The tape drive is capable of data transfer rates of up to 80 MB per second with no compression. For maximum

performance, it is recommended that you attach only one tape drive to an Ultra SCSI bus, an Ultra2 SCSI bus, or an Ultra160 SCSI bus.

The SCSI bus cable connects the tape drive to the server. You can connect the SCSI bus cable (and the terminator) to either SCSI connector on the tape drive. To connect the cable:

__ 1. Ensure that the tape drive is powered off and plugged into the electrical

outlet.

__ 2. If the server’s SCSI bus is in operation, stop all activity on the bus that you

are connecting to (for instructions about how to stop SCSI bus activity, see your server’s documentation).

__ 3. Determine the maximum allowable length of your bus cable.

v For an LV D bus with a single device, do not use a total cabling length

that exceeds 25 m (82 ft).

v For an LV D bus with multiple devices, do not use a total cabling length

that exceeds 12 m (39 ft).

Installation 11

Attention

v Do not mix LVD and HVD SCSI host adapters, tape drives, or

terminators on the same bus, as they could become damaged.

v Data transfer protocol timeouts for tape and disk drives are very

dissimilar. For that reason, it is strongly recommended that you avoid running tape and disk drives on the same host adapter. A configuration with tape and disk on a single host adapter gives a slow and unreliable performance.

| | |

v When connecting the tape drive to a server, be sure to use the SCSI

terminator (Part #23R5841), not the SCSI wrap tool (Part #23R5840 with white "Wrap Tool" label), to terminate the SCSI bus.

__ 4. Configure your tape drive similar to one of the following examples:

v If the tape drive is the only device on the SCSI Bus, connect the SCSI

bus cable to the server (see Figure 5).

Figure 5. Example of connecting one SCSI device to the server. The view is from the top.

1 Tape drive 4 SCSI bus cable 2 SCSI connectors 5 SCSI host adapter card 3 Terminator 6 Server

v If the tape drive is one of multiple devices on the SCSI Bus, connect the

SCSI bus cable to the next device on the bus, and move the terminator to the last device on the bus (see Figure 6 on page 13). For a drive with an LV D SCSI interface, use a cable with a total length of 12 m (39 ft) or less.

Attention

Do not mix LV D and HVD/DIFF SCSI host adapters, tape drives, or terminators on the same bus, as they could become damaged.

12 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Figure 6. Example of connecting multiple SCSI devices to the server. The view is from the

top.

1 Tape drive 5 SCSI host adapter card 2 SCSI connectors 6 Server 3 Terminator 7 Another tape device 4 SCSI bus cable

Install Device Drivers

A device driver is firmware that enables the tape drive to interact with a variety of servers. Refer to “Supported Device Drivers” on page 5 for instructions on downloading the latest device drivers (the CD contains device drivers current at time of manufacturing). Install device drivers as follows:

Note: If you intend to use the tape drive with a commercial software application,

it is recommended that you do not install any device driver from the CD that was shipped with the tape drive, as conflicts could occur over which driver controls the drive. Only install a device driver from the CD if the instructions from your commercial software application tell you to do so.

v If you intend to use the tape drive with a commercial software application, refer

to that application’s installation instructions to install the device driver and configure the tape drive.

v If you do not intend to use the tape drive with a commercial software

application, install the device driver from the CD that was shipped with the drive. Refer to the installation instructions in the IBM Ultrium Device Drivers Installation and User’s Guide, which is on the CD. The CD contains drivers and installation instructions for supported operating systems.

Configure the Tape Drive to a Server/Host

__ 1. Power-on the unit. __ 2. To configure the tape drive, refer to the documentation for your server/host

and application software.

Update Drive Firmware

As with all devices, it is recommended that you run the latest level of firmware which can be downloaded by visiting http://www.ibm.com/storage/lto. Verify that the latest level of firmware is installed on your machine before contacting IBM for technical support (see “Procedure 1: Determining Firmware Level and Capturing Drive Dump” on page 46). For information on updating drive firmware, see “Updating Drive Firmware” on page 20.

Installation 13

My Support registration provides email notification when new firmware levels have been updated and are available for download and installation. For more information, see “Registering for My Support” on page iii.

14 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Operation

Operation of the tape drive involves the following front panel components:

v Power Button v Unload Button v Single-character Display (SCD) v Status Light

components allow the user to:

These

v Insert and remove a tape cartridge v Perform diagnostic and maintenance functions v Update drive firmware

Power Button

Unload Button

The Power Button is a push button that turns the tape drive on or off. The button is located on the front panel (see 5 in Figure 3 on page 2). When the Power Button is in the off position, the primary electrical power within the enclosure is still active. To remove all electrical power to the enclosure, unplug the power cord from the receptacle at the rear of the drive (see 1 in Figure 4 on page 3).

When the unit is powered-on but idle, the Status Light (see 3 in Figure 3 on page

2) is solid green; when it is performing a function, the Status Light is flashing green.

The Unload Button (4 in Figure 3 on page 2) enables the following functions to be performed:

v Rewind the tape into the cartridge and eject the cartridge. v Enter or exit maintenance mode, or perform diagnostic or maintenance

functions. For more information, see Appendix B, “Performing Diagnostic and Maintenance Functions,” on page 67.

v A panic reset.

Attention

If you press the Unload Button during host operation, the tape drive ends the command that is being processed, and unloads and ejects the tape cartridge. Note that (depending on its location on the reel) the tape may take as long as 10 minutes to completely rewind and eject.

Single-character Display (SCD)

The SCD (2 in Figure 3 on page 2) presents a single-character code for:

v Error conditions and informational messages v Diagnostic or maintenance functions (while in maintenance mode only)

Appendix informational messages. If multiple errors occur, the code with the highest priority (represented by the lowest number) displays first. When the error is corrected, the code with the next highest priority displays, and so on until no errors remain.

Appendix B, “Performing Diagnostic and Maintenance Functions,” on page 67 lists the single-character codes that represent diagnostic or maintenance functions. To initiate a function the unit must be in maintenance mode. The SCD is blank during normal operation.

SCD Dot

While in maintenance mode, the drive may display a single red dot in the

lower-right corner of the single character display dump is available for downloading.

The dot flashes if a dump is in flash memory. The dot turns off when a dump is copied to the server/host, to a tape cartridge, or to flash memory (see “Function Code 5: Copy Drive Dump” on page 73).

A, “Error Codes,” on page 61 lists the codes for error conditions and

. This indicates that a drive

Attention

If you power off the drive before downloading the dump, the dump will be lost.

Status Light

The Status Light (3 in Figure 3 on page 2) provides information about the state of the unit. The light can be green or amber, and (when lit) solid or flashing. Table 4 on page 17 lists the conditions of the Status Light and Single-character Display (SCD) and provides an explanation of what each condition means. For any condition other than those listed, the Status Light is not illuminated.

16 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Table 4. Meaning of Status Light and Single-character Display (SCD)

If the

Status Light

is...

and the

SCD is...

Meaning

Off Off The drive has no power or is powered off.

Green Off The drive is powered on and in an idle state.

Flashing Green

Off The drive is reading from the tape, writing to the tape, rewinding the tape, locating data

on the tape, loading the tape, or unloading the tape.

Off The drive contains a cartridge during the power-on cycle. In this case, the drive

completes POST and slowly rewinds the tape (the process may take up to 10 minutes). The light stops blinking and becomes solid when the drive completes the recovery and is ready for a read or write operation. To eject the cartridge, press the Unload Button.

Amber Displaying

Error Code

The drive is displaying error code(s) from the error code log on the SCD. For more information, see “Function Code 9: Display Error Code Log” on page 75 and Appendix A, “Error Codes,” on page 61.

Amber Red

The drive is powering on, resetting, or in maintenance mode.

numbers, letters, or segments

Amber Flashing

The drive is exiting from maintenance mode. For more information, see “Function Code 0: Exit Maintenance Mode” on page 68.

The drive is executing the selected function while in maintenance mode.

selected

function

Flashing Amber once per second

Flashing Amber twice per second

Displaying

error code

Displaying

Function

Code

An error occurred and the drive or media may require service, or it may require cleaning. Note the code on the SCD, then go to Table 13 on page 61 to determine the action that is required.

The drive needs cleaning.

The drive is updating firmware.

The SCD will display a

if using an FMR cartridge. The SCD will be off if using the SCSI interface. For more information, see “Updating Drive Firmware” on page 20.

or Off

Flashing Amber

Off The drive detected an error and is performing a firmware recovery. It will reset

automatically.

twice per second

Flashing Amber twice per

Flashing

The drive is requesting a cartridge to be loaded.

second

Flashing

Off There is a drive dump in flash memory. Amber twice per second

Power should not be removed from the drive until the microcode update is complete. The drive indicates that the

update is complete by resetting and performing POST.

Operation 17

Inserting a Tape Cartridge

To insert a tape cartridge:

1. Power on the unit.

2. Ensure that the write-protect switch (1 in Figure 7) is set to the unlock

position (see “Write-Protect Switch” on page 28).

3. Grasp the cartridge so that the write-protect switch faces you.

4. Slide the cartridge into the tape load compartment (1 in Figure 3 on page 2)

until the cartridge loader draws the cartridge into the drive. The Status Light will flash green, then become solid green. The Single-character

Display (SCD) will remain blank.

Notes:

a. If the cartridge is already in an ejected position and you want to reinsert it,

remove the cartridge then insert it again.

b. If the cartridge is already loaded and you cycle power (turn it off, then on),

the cartridge will reload.

c. If you set the write-protect switch so that data cannot be written to it (in the

locked position), the SCD will flash amber.

Figure 7. Inserting a cartridge

18 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

a67ru005

Removing a Tape Cartridge

Attention

Failure to remove a cartridge before powering off the unit may result in damage to the cartridge or to the drive.

To remove a cartridge:

1. Ensure that the unit is powered on.

Note: In the following step, the tape may take as long as 10 minutes to completely

rewind and eject (depending on its location on the reel).

Press the Unload Button. The Status Light will flash green while the tape

rewinds. The drive then partially ejects the cartridge, and the Status Light will turn off.

3. After the cartridge partially ejects, grasp the cartridge and remove it.

Mid-tape Recovery

If a power cycle or reset occurs while a cartridge is loaded, the drive will slowly rewind the tape and eject the cartridge. The slow rewind may take up to 10 minutes.

Performing Diagnostic and Maintenance Functions

The tape drive can:

v Run drive diagnostics v Update drive firmware from a field microcode replacement (FMR) tape v Create an FMR tape v Force a drive dump v Copy a drive dump to tape v Copy a drive dump to flash memory v Erase flash memory v Run a SCSI wrap test v Convert an FMR tape to a blank tape v Display the error code log v Clear the error code log v Test the tape cartridge and media v Test the read/write function v Test the drive head

To perform the preceding diagnostic and maintenance functions, place the drive in

maintenance mode. It is recommended that a customer-supplied scratch (blank) data cartridge be used for diagnostic testing. For complete instructions about performing each operation, see Appendix B, “Performing Diagnostic and Maintenance Functions,” on page 67.

Operation 19

Updating Drive Firmware

Attention:

v To ensure optimum performance, use the latest level of drive firmware. It is

the customer’s responsibility to obtain and install drive firmware.

v When updating firmware, do not power-off the drive until the update is

complete, or the firmware may be lost.

Periodically check for updated levels of drive firmware and the following

diagnostic tools by visiting the web at http://www.ibm.com/storage/lto. Update drive firmware using:

v The ITDT tool v The SCSI interface v A field microcode replacement (FMR) tape cartridge

For instructions on obtaining a new firmware image or FMR tape, visit http://www.ibm.com/storage/lto. To update the firmware, refer to the following sections. To be notified by email of new levels of firmware available for downloading, see “Registering for My Support” on page iii.

ITDT SCSI Firmware Update, Dump Retrieval, and Library/Drive Test Tool

The ITDT tool offers multiple functional capabilities that simplify the task of updating tape and library firmware. It is available for most major platforms

(Windows, AIX, Sun, Linux, and so on), and requires no special device drivers.

Note: The ITDT tool is available on the IBM website

http://www.ibm.com/storage/support/lto. In addition to the executable file

(.exe), a README file will be posted on the web page. The README file describes the features and capabilities of the ITDT tool, provides downloading instructions, and gives detailed information on how to use the tool.

Yo u use the ITDT tool to perform the following tasks: v Update firmware using SCSI to all IBM LT O Tape Drive and many Tape Library

products (non-IBM devices may not be selected).

v Upload drive and library dump files v Perform drive and library diagnostics, including drive read/write diagnostics

ITDT tool is a command line utility. To invoke it, enter the executable itdt

The from the directory where the tool is located. The Help feature gives a brief explanation of each function and shows the required syntax.

Updating Firmware through the SCSI Interface

When updating drive firmware by using the SCSI interface, the procedure varies, depending on whether your server uses an IBM tape device driver or a non-IBM tape device driver (such as a driver from Sun, Hewlett-Packard, or Microsoft®).

20 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

For instructions about updating firmware from a server that uses an IBM tape device driver, refer to the IBM Ultrium Device Drivers Installation and User’s Guide. To update firmware from a server that uses a non-IBM tape device driver, refer to the documentation for that device.

Updating the Firmware with an FMR Tape Cartridge

Tip

After creating an FMR tape (see “Function Code 3: Create FMR Tape” on page 71), the firmware of multiple drives can be updated with the same FMR tape. After updating the drive firmware, unmake the FMR tape (see “Function Code 8: Unmake FMR Tape” on page 75) and use it as a data cartridge.

To update the drive’s firmware from an FMR tape cartridge:

1. Ensure that a cartridge is not loaded in the drive.

2. Place the drive in maintenance mode by pressing the Unload Button three

times within two seconds. The Status Light becomes solid amber, which means that the drive is in maintenance mode.

3. Press the Unload Button once per second until

hold the button for three seconds. When cartridge.

4. Insert the FMR tape cartridge. firmware from the cartridge, and the Status Light flashes amber. When the

update completes successfully,

flashes, the drive loads the updated

displays and the cartridge automatically

ejects.

displays, then press and

flashes, the drive is waiting for a

drive resets itself and automatically activates the new firmware.

The

If the update fails, an error code displays. To resolve the error, locate the code in Table 13 on page 61.

Cleaning the Drive Head

Attention

When cleaning the drive head, use the IBM TotalStorage LTO Ultrium

Cleaning Cartridge (part number 35L2086). Yo u may use another LT O cleaning cartridge, but it may not meet the standards of reliability established by IBM.

Clean the drive head whenever

the Status Light is flashing amber once per second. It is not recommended that you clean the drive head on a periodic basis; only when the drive requests to be cleaned.

displays on the Single-character Display and

Operation 21

To clean the head, insert the cleaning cartridge into the tape load compartment (see Figure 7 on page 18). The drive performs the cleaning automatically. The cleaning cycle takes less than two minutes. When the cleaning is finished, the drive ejects the cartridge.

Note: Anytime a cleaning cartridge is inserted, the drive detects the cleaning

| |

| | |

The IBM TotalStorage LTO Ultrium Cleaning Cartridge is valid for 50 uses.

Cleaning the Tape Drive

Clean the exterior surface of the tape drive with a damp towel. If a liquid all-purpose cleaner is used, apply it to the towel. Do not spray the enclosure.

cartridge and starts one cleaning cycle. After the cleaning cycle is finished, the drive will eject the cartridge.

If an expired or defective cleaning cartridge is inserted, the drive will eject this cartridge without cleaning the drive, and the cleaning bit will remain on.

22 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Ultrium Media

To ensure that your IBM Ultrium Tape Drive conforms to IBM’s specifications for reliability, use only IBM LTO Ultrium Tape Cartridges. You may use other LTO-certified data cartridges, but they may not meet the standards of reliability that are established by IBM. The IBM TotalStorage LTO Ultrium 400 GB Data Cartridge cannot be interchanged with the media used in other IBM non-LTO Ultrium tape products.

Figure 8 shows the IBM TotalStorage LTO Ultrium 400 GB Data Cartridge and its components.

1 LTO cartridge memory 4 Write-protect switch 2 Cartridge door 5 Label area 3 Leader pin 6 Insertion guide

Figure 8. The IBM TotalStorage LT O Ultrium 400 GB Data Cartridge

Cartridge Compatibility

Table 5. Ultrium data and cleaning cartridge compatibility with Ultrium tape drive

IBM Ultrium Tape Drive

Ultrium 3 Read/Write Read/Write Read only

Ultrium 2 Read/Write Read/Write

Ultrium 1 Read/Write

IBM TotalStorage LTO Ultrium Data Cartridges

400 GB

(Ultrium 3)

200GB

(Ultrium 2)

(Ultrium 1)

100GB

Data Cartridge

The different generations of IBM TotalStorage Ultrium data cartridges can be identified by color:

Data Cartridge Case Color

Ultrium 3 Slate Blue

Ultrium 3 Write Once, Read Many (WORM) Slate Blue top; Grey bottom

Ultrium 2 Purple

Ultrium 1 Black

All three generations contain 1/2-inch, dual-coat, metal-particle tape. The native data capacity of Ultrium data cartridges is as follows:

Data Cartridge Native Data Capacity

Ultrium 3 400 GB (800 GB at 2:1 compression)

Ultrium 2 200 GB (400 GB at 2:1 compression)

Ultrium 1 100 GB (200 GB at 2:1 compression)

When processing tape in the cartridges, Ultrium Tape Drives use a linear, serpentine recording format.

v The Ultrium 3 drive reads and writes data on 704 tracks, 16 tracks at a time. v The Ultrium 2 drive reads and writes data on 512 tracks, 8 tracks at a time. v The Ultrium 1 drive reads and writes data on 384 tracks, 8 tracks at a time.

The first set of tracks (16 for Ultrium 3; 8 for Ultrium 2 and 1) is written from near the beginning of the tape to near the end of the tape. The head then repositions to the next set of tracks for the return pass. This process continues until all tracks are written and the cartridge is full, or until all data is written.

The cartridge door (2 in Figure 8 on page 23) protects the tape from contamination when the cartridge is out of the drive. Behind the door, the tape is attached to a leader pin (3). When the cartridge is inserted into the drive, a threading mechanism pulls the pin (and tape) out of the cartridge, across the drive head, and onto a non-removable take-up reel. The head can then read or write data from or to the tape.

The write-protect switch 4 prevents data from being written to the tape cartridge (see “Write-Protect Switch” on page 28). The label area 5 provides a location to place a label (see “Bar Code Label” on page 26). The insertion guide 6 is a large, notched area that prevents the cartridge from being inserted incorrectly.

Yo u can order tape cartridges with bar code labels included, or you can order custom labels. To obtain tape cartridges and bar code labels, see “Ordering Media Supplies” on page 42.

All generations of the LTO Ultrium Data Cartridge have a nominal cartridge life of 5000 load and unload cycles.

24 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Capacity Scaling

To control the capacity of the cartridge (for example, to obtain a faster seek time) issue the SCSI command SET CAPACITY. For information about this command, refer to the IBM TotalStorage LTO Ultrium Tape Drive SCSI Reference.

WORM (Write Once, Read Many)

| | | | | |

| | | |

WORM Media

| | | | | | ||

Certain records retention and data security applications require a Write Once, Read Many (WORM) method for storing data on tape. To meet this data storage requirement, a new WORM feature has been made available on IBM LTO Ultrium generation 3 drives. The WORM feature can be enabled by upgrading to WORM-capable drive firmware and using a special WORM tape cartridge (see “WORM Media”).

No physical hardware changes are required to make Ultrium 3 drives compatible with the WORM feature; however, appropriate WORM-capable drive firmware must be installed. See “Requirements” on page 26 for minimum drive firmware requirements.

Because standard read/write media are incompatible with the WORM feature, a specially formatted WORM tape cartridge (see Figure 9) is required. Each WORM cartridge has a unique, worldwide cartridge identifier (WWCID), which comprises the unique CM chip serial number and the unique tape media serial number. See “Ordering Media Supplies” on page 42 for information on how to choose and purchase the appropriate WORM tape cartridges for your library.

| |

Figure 9. Ultrium 3 WORM Tape Cartridge

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| | |

Data Security on WORM Media

Certain built-in security measures help ensure that the data written on a WORM cartridge does not become compromised, for example:

v The format of an IBM Ultrium 3 400 GB WORM Tape Cartridge is unlike that of

standard read/write media. This unique format prevents a drive that lacks WORM-capable firmware from writing on a WORM tape cartridge.

v When the drive senses a WORM cartridge, the firmware prohibits the changing

or altering of user data already written on the tape. The firmware keeps track of the last appendable point on the tape.

WORM Media Errors

The following conditions cause WORM media errors to occur:

a66ug050

Using Ultrium Media 25

| | | |

Requirements

| |

Cleaning Cartridge

v Information in the servo manufacturer’s word (SMW) on the tape must match

information from the cartridge memory (CM) module in the cartridge. If it does not match, a media Error Code 7 will post on the drive’s single-character display (SCD).

v Inserting a WORM tape cartridge into a drive that is not compatible with

WORM causes the cartridge to be treated as an unsupported medium. The drive will report a media Error Code 7. Upgrading the drive firmware to the correct code level will resolve the problem.

To add WORM capability to your IBM LTO Ultrium generation 3 drive(s), you need the following:

v IBM Ultrium 3 400 GB WORM tape cartridge(s) (see “Ordering Media Supplies”

on page 42)

v Firmware release 54xx or higher

Note: See “Updating Drive Firmware” on page 20 for instructions on upgrading

drive firmware.

With each drive, a universal IBM LTO Ultrium Cleaning Cartridge is supplied to clean the drive heads. The drive itself determines when a head needs to be

cleaned. It alerts you by displaying

on the single-character display and the status light flashing amber. To clean the head, insert the cleaning cartridge into the tape load compartment (see Figure 7 on page 18). The drive performs the cleaning automatically. When the cleaning is finished, the drive ejects the cartridge.

Bar Code Label

Note: If a cleaning cartridge is inserted when the drive does not need to be

cleaned or when the cartridge has expired, the drive will automatically eject the cartridge. (The IBM Cleaning Cartridges are valid for 50 uses.)

To remove a cleaning cartridge, see “Removing a Tape Cartridge” on page 19.

A bar code label contains:

v A volume serial number (VOLSER) that is human-readable v A bar code that a bar code reader can read

Table 6. Bar code label requirements for Ultrium tape drives and libraries

Ultrium Tape Drive/Library Bar Code Label Requirements

3580 Not required

3581 Required

3582 Required

3583 Required

TS3310 (3576) Required

3584 Required

26 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

When read by a bar code reader, the bar code identifies the cartridge’s VOLSER to the library. The bar code also identifies the cartridge is a data cartridge or cleaning cartridge. In addition, the bar code includes the two-character media-type identifier Lx, where x equals 1, 2, or 3. L identifies the cartridge as an LTO cartridge. 1 indicates that the cartridge is the first generation of its type; 2 indicates that the cartridge is the second generation of its type; 3 indicates that the cartridge is the third generation of its type. Figure 10 shows a sample bar code label for the LT O Ultrium Tape Cartridge.

Tape cartridges can be ordered with the labels included or with custom labels. To order tape cartridges and bar code labels, see “Ordering Media Supplies” on page

42. Bar code usage in IBM tape products must meet predefined specifications. They include (but are not limited to):

v Eight uppercase alphanumeric characters, where the last two characters must be

L3, L2, or L1

v Label and printing to be non-glossy v Nominal narrow line or space width of 0.423 mm (0.017 in.) v Wide to narrow ratio of 2.75:1 v Minimum bar length of 11.1 mm (0.44 in.)

determine the complete specifications of the bar code and the bar code label,

To visit the web at http://www.ibm.com/storage/lto, or contact your IBM Sales Representative.

When attaching a bar code label to a tape cartridge, place the label only in the recessed label area (see 5 in Figure 8 on page 23). A label that extends outside of the recessed area can cause loading problems in the drive.

Attention

Do not place any type of mark on the white space at either end of the bar code. A mark in this area may prevent a bar code reader from reading the label.

TO123L3

Figure 10. Sample bar code label on the LTO Ultrium 3 Tape Cartridge. The volume serial

number (LTO123) and bar code are printed on the label.

Guidelines for Using Bar Code Labels

Apply the following guidelines whenever using bar code labels: v Use only IBM-approved bar code labels on cartridges to be used in an IBM tape

product.

v Do not reuse a label or reapply a used label over an existing label.

a69i0082

Using Ultrium Media 27

v Before applying a new label, remove the old label by slowly pulling it at a right

angle to the cartridge case.

v Use peel-clean labels that do not leave a residue after being removed. If there is

glue residue on the cartridge, remove it by gently rubbing it with your finger. Do not use a sharp object, water, or a chemical to clean the label area.

v Examine the label before applying it to the cartridge. Do not use the label if it

has voids or smears in the printed characters or bar code (a library’s inventory operation will take much longer if the bar code label is not readable).

v Remove the label from the label sheet carefully. Do not stretch the label or cause

the edges to curl.

v Position the label within the recessed label area (see 5 in Figure 8 on page 23). v With light finger pressure, smooth the label so that no wrinkles or bubbles exist

on its surface.

v Verify that the label is smooth and parallel, and has no roll-up or roll-over. The

label must be flat to within 0.5 mm (0.02 in.) over the length of the label and have no folds, missing pieces, or smudges.

v Do not place other machine-readable labels on other surfaces of the cartridge.

They may interfere with the ability of the drive to load the cartridge.

Write-Protect Switch

The position of the write-protect switch on the tape cartridge (see 1 in Figure 11 on page 29) determines whether you can write to the tape. If the switch is set to the:

v The locked position

(solid red), data cannot be written to the tape.

v The unlocked position (black void), data can be written to the tape.

possible, use your server’s application software to write-protect your cartridges

If (rather than manually setting the write-protect switch). This allows the server’s software to identify a cartridge that no longer contains current data and is eligible

| |

to become a customer-supplied scratch (blank) data cartridge. Do not write-protect customer-supplied scratch (blank) cartridges; the tape drive will not be able to write new data to them.

If you must manually set the write-protect switch, slide it left or right to the desired position.

28 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Figure 11. Setting the write-protect switch

A67E0026

Using Ultrium Media 29

Handling the Cartridges

Attention

Do not use a damaged tape cartridge. A damaged cartridge can interfere with the reliability of a drive and may void the warranties of the drive and the cartridge. Before inserting a tape cartridge, inspect the cartridge case, cartridge door, and write-protect switch for breaks.

Incorrect handling or an incorrect environment can damage cartridges or their

magnetic tape. To avoid damage to your tape cartridges and to ensure the continued high reliability of your IBM LTO Ultrium Tape Drives, use the guidelines described below.

Provide Training

v Post procedures that describe proper media handling in places where people

gather.

v Ensure that anyone who handles tape has been properly trained in handling and

shipping procedures. This includes operators, users, programmers, archival services, and shipping personnel.

v Ensure that any service or contract personnel who perform archiving are

properly trained in media-handling procedures.

v Include media-handling procedures as part of any services contract. v Define and make personnel aware of data recovery procedures.

Ensure Proper Packaging

v When shipping a cartridge, use the original or better packaging. v Always ship or store a cartridge in a jewel case. v Use only a recommended shipping container that securely holds the cartridge in

its jewel case during transportation. Ultrium Turtlecases (by Perm-A-Store) have been tested and found to be satisfactory (see Figure 12 on page 31). They are available at http://www.turtlecase.com.

30 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Figure 12. Tape cartridges in a Turtlecase

v Never ship a cartridge in a commercial shipping envelope. Always place it in a

box or package.

v If you ship the cartridge in a cardboard box or a box of a sturdy material, ensure

the following: – Place the cartridge in polyethylene plastic wrap or bags to protect it from

dust, moisture, and other contaminants. – Pack the cartridge snugly; do not allow it to move around. – Double-box the cartridge (place it inside a box, then place that box inside the

shipping box) and add padding between the two boxes (see Figure 13).

Figure 13. Double-boxing tape cartridges for shipping

Provide Proper Acclimation and Environmental Conditions

v Before using a cartridge, let it acclimate to the normal operating environment for

1 hour. If condensation is visible on the cartridge, wait an additional hour.

v Ensure that all surfaces of a cartridge are dry before inserting it.

Using Ultrium Media 31

v Do not expose the cartridge to moisture or direct sunlight. v Do not expose recorded or blank cartridges to stray magnetic fields of greater

than 100 oersteds (for example, terminals, motors, video equipment, X-ray equipment, or fields that exist near high-current cables or power supplies). Such exposure can cause the loss of recorded data or make the blank cartridge unusable.

v Maintain the conditions that are described in “Environmental and Shipping

Specifications for Tape Cartridges” on page 40.

Perform a Thorough Inspection

After purchasing a cartridge and before using it, perform the following steps:

v Inspect the cartridge’s packaging to determine potential rough handling. v When inspecting a cartridge, open only the cartridge door. Do not open any

other part of the cartridge case. The upper and lower parts of the case are held together with screws; separating them destroys the usefulness of the cartridge.

v Inspect the cartridge for damage before using or storing it. v Inspect the rear of the cartridge (the part that loads first into the tape load

compartment) and ensure that there are no gaps in the seam of the cartridge case (see 1 in Figure 14 and 4 in Figure 16 on page 35). If there are gaps in the seam (see Figure 14), the leader pin may be dislodged. Go to “Repositioning or Reattaching a Leader Pin” on page 34.

Figure 14. Checking for gaps in the seams of a cartridge

v Check that the leader pin is properly seated (see 2 in Figure 15 on page 34). v If you suspect that the cartridge has been mishandled but it appears usable,

copy any data onto a good cartridge immediately for possible data recovery. Discard the mishandled cartridge.

v Review handling and shipping procedures.

32 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Handle the Cartridge Carefully

v Do not drop the cartridge. If the cartridge drops, slide the cartridge door back

and ensure that the leader pin is properly seated in the pin-retaining spring clips (see 2 in Figure 15 on page 34). If the leader pin has become dislodged, go to “Repositioning or Reattaching a Leader Pin” on page 34.

v Do not handle tape that is outside the cartridge. Handling the tape can damage

the tape’s surface or edges, which may interfere with read or write reliability. Pulling on tape that is outside the cartridge can damage the tape and the brake mechanism in the cartridge.

v Do not stack more than six cartridges. v Do not degauss a cartridge that you intend to reuse. Degaussing makes the tape

unusable.

Examples of Cartridge Problems

Example: Split Cartridge Case (see Figure 14 on page 32)

The cartridge’s case is damaged. There is a high possibility of media damage and potential loss. Perform the following steps:

1. Look for cartridge mishandling.

2. Use the IBM Leader Pin Reattachment Kit (part number 08L9129) to correctly

seat the pin (see “Repositioning a Leader Pin” on page 34). Then, immediately use data recovery procedures to minimize chances of data loss.

3. Review media-handling procedures.

Example: Improper Placement of Leader Pin (see Figure 15 on page 34)

The leader pin is misaligned. Perform the following steps:

1. Look for cartridge damage.

2. Use the IBM Leader Pin Reattachment Kit (part number 08L9129) to correctly

seat the pin (see “Repositioning a Leader Pin” on page 34). Then, immediately use data recovery procedures to minimize chances of data loss.

Using Ultrium Media 33

Repositioning or Reattaching a Leader Pin

Attention

Use a repaired tape cartridge only to recover data and move it to another cartridge. Continued use of a repaired cartridge may void the warranties of the drive and the cartridge.

If the leader pin in your cartridge becomes dislodged from its pin-retaining spring

clips or detaches from the tape, you must use the IBM Leader Pin Reattachment Kit (part number 08L9129) to reposition or reattach it. (Do not reattach the pin if you must remove more than 7 meters (23 feet) of leader tape.) The sections that follow describe each procedure.

Repositioning a Leader Pin

A leader pin that is improperly seated inside a cartridge can interfere with the operation of the drive. Figure 15 shows a leader pin in the incorrect 1 and correct 2 positions.

To place the leader pin in its proper position, you will need the following tools:

v Plastic or blunt-end tweezers v Cartridge manual rewind tool (from Leader Pin Reattachment Kit, part number

08L9129)

Figure 15. Leader pin in the incorrect and correct positions. The cartridge door is open and

the leader pin is visible inside the cartridge.

34 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

To reposition the leader pin, perform the following steps.

1. Slide open the cartridge door (1 in Figure 16) and locate the leader pin 2

(you may need to shake the cartridge gently to roll the pin toward the door).

2. With plastic or blunt-end tweezers, grasp the leader pin and position it in the

pin-retaining spring clips 3.

3. Press the leader pin gently into the clips until it snaps into place and is firmly seated.

4. Close the cartridge door.

Figure 16. Placing the dislodged leader pin into the correct position. The cartridge door is

open to show the leader pin.

5. To rewind the tape, insert the cartridge manual rewind tool (1 in Figure 17)

into the cartridge’s hub 2 and turn it clockwise until the tape becomes taut.

Figure 17. Rewinding the tape into the cartridge

6. Remove the rewind tool by pulling it away from the cartridge.

7. If you suspect that the cartridge has been mishandled but it appears useable,

copy any data onto a good cartridge immediately for possible data recovery. Discard the mishandled cartridge.

Using Ultrium Media 35

Reattaching a Leader Pin

The first meter of tape in a cartridge is leader tape. Once the leader tape has been removed there is a possibility of tape breakage. After reattaching the leader pin, transfer data from the defective tape cartridge. Do not reuse the defective tape cartridge.

The Leader Pin Reattachment Kit contains three parts: v Leader pin attach tool (see 1 in Figure 18). A plastic brace that holds the

cartridge door open.

v Cartridge manual rewind tool (see 2 in Figure 18). A device that fits into the

cartridge’s hub and lets you wind the tape into and out of the cartridge.

v Pin supplies (see 3 in Figure 18). Leader pins and C-clips.

Attention

v Use only the IBM Leader Pin Reattachment Kit to reattach the leader pin to

the tape. Other methods of reattaching the pin will damage the tape, the drive, or both.

v Use this procedure on your tape cartridge only when the leader pin

detaches from the magnetic tape and you must copy the cartridge’s data onto another cartridge. Destroy the damaged cartridge after you copy the data. This procedure may affect the performance of the leader pin during threading and unloading operations.

v Touch only the end of the tape. Touching the tape in an area other than the

end can damage the tape’s surface or edges, which may interfere with read or write reliability.

Figure 18. Leader Pin Reattachment Kit

A67E0042

36 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

The following procedure describes how to reattach a leader pin.

To reattach a leader pin by using the IBM Leader Pin Reattachment Kit:

1. Attach the leader pin attach tool (1 in Figure 19) to the cartridge 2 so that the tool’s hook 3 latches into the cartridge’s door 4. Pull the tool back to hold the door open, then slide the tool onto the cartridge. Open the tool’s pivot arm 5.

Figure 19. Attaching the leader pin attach tool to the cartridge. To hold the cartridge door

open, hook the tool into the door and pull the tool back.

Using Ultrium Media 37

2. To find the end of the tape inside the cartridge, attach the cartridge manual

rewind tool (1 in Figure 20) to the cartridge’s hub 2 by fitting the tool’s teeth between the teeth of the hub. Turn the tool clockwise until you see the end of the tape inside the cartridge. Then, slowly turn the rewind tool counterclockwise to bring the tape edge toward the cartridge door 3.

3. Continue to turn the rewind tool counterclockwise until approximately 13 cm (5 in.) of tape hangs from the cartridge door. If necessary, grasp the tape and pull gently to unwind it from the cartridge.

4. Remove the rewind tool by pulling it away from the cartridge. Set the tool and the cartridge aside.

Figure 20. Winding the tape out of the cartridge. Turn the cartridge manual rewind tool

clockwise to see the end of the tape, then turn it counterclockwise to bring the tape to the cartridge door.

5. On the leader pin (1 in Figure 21), locate the open side of the C-clip 2.

The C-clip is a small black part that secures the tape 3 to the pin.

6. Remove the C-clip from the leader pin by using your fingers to push the clip away from the pin. Set the pin aside and discard the clip.

Figure 21. Removing the C-clip from the leader pin. Use your fingers to push the C-clip from

the leader pin.

A67E0036

38 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

7. Position the tape in the alignment groove of the leader pin attach tool (see 1

in Figure 22).

8. Place a new C-clip into the retention groove 2 (Figure 22) on the leader pin

attachment tool and make sure that the clip’s open side faces up.

9. Place the leader pin (from step 6 on page 38) into the cavity 3 (Figure 22) of

the leader pin attach tool.

Attention

To prevent the leader pin from rolling into the cartridge, in the following step use care when folding the tape over the pin.

10. Fold the tape over the leader pin and hold it with your fingers (see Figure 22).

Use care to ensure that the tape is centered over the leader pin. Failure

Note:

to properly center the tape on the pin will cause the repaired cartridge to fail. When the tape is properly centered, a 0.25-mm (0.01-in.) gap exists on both sides of the pin.

Figure 22. Attaching the leader pin to the tape

A67E0037

11. Close the pivot arm 4 of the leader pin attach tool by swinging it over the

leader pin so that the C-clip snaps onto the pin and the tape.

Using Ultrium Media 39

12. Swing the pivot arm open and trim the excess tape 5 so that it is flush with the reattached leader pin 6.

13. Use your fingers to remove the leader pin from the cavity 3 in the leader pin attach tool.

14. Use the cartridge manual rewind tool to wind the tape back into the cartridge (wind the tape clockwise). Ensure that the leader pin is latched by the pin-retaining spring clips on each end of the leader pin.

15. Remove the rewind tool.

16. Remove the leader pin attach tool by lifting its end up and away from the

cartridge.

Attention

Use a repaired tape cartridge only to recover data and move it to another cartridge. Continued use of a repaired cartridge may void the warranties of the drive and the cartridge.

Environmental and Shipping Specifications for Tape Cartridges

Before you use a tape cartridge, acclimate it to the operating environment for 24 hours or the time necessary to prevent condensation in the drive (the time will vary, depending on the environmental extremes to which the cartridge was exposed).

The best storage container for the cartridges (until they are opened) is the original shipping container. The plastic wrapping prevents dirt from accumulating on the cartridges and partially protects them from humidity changes.

When you ship a cartridge, place it in its jewel case or in a sealed, moisture-proof bag to protect it from moisture, contaminants, and physical damage. Ship the cartridge in a shipping container that has enough packing material to cushion the cartridge and prevent it from moving within the container.

Table 7 gives the environment for operating, storing, and shipping LTO Ultrium Tape Cartridges.

Table 7. Environment for operating, storing, and shipping the LTO Ultrium Tape Cartridge

Environmental Specifications

Environmental Factor Operating Operational Storage

10 to 45°C

16 to 32°C

Temperature

Relative humidity (noncondensing)

Maximum wet bulb temperature

(50 to 113°F)

10 to 80% 20 to 80% 20 to 50% 5 to 80%

26°C

(79°F)

(61 to 90°F)

26°C

(79°F)

Archival Storage

16 to 25°C

(61 to 77°F)

26°C

(79°F)

Shipping

−23 to 49°C

(−9 to 120°F)

26°C

(79°F)

Notes:

1. Operational storage equals less than 1 year.

2. Archival storage equals 1 to 10 years.

40 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Disposing of Tape Cartridges

Under the current rules of the U.S. Environmental Protection Agency (EPA), regulation 40CFR261, the LTO Ultrium Tape Cartridge is classified as non-hazardous waste. As such, it may be disposed of in the same way as normal office trash. These regulations are amended from time to time, and you should review them at the time of disposal.

If your local, state, country (non-U.S.A.), or regional regulations are more restrictive than EPA 40CFR261, you must review them before you dispose of a cartridge. Contact your account representative for information about the materials that are in the cartridge.

If a tape cartridge must be disposed of in a secure manner, you can erase the data on the cartridge by using a high-energy ac degausser (use a minimum of 1200 oersted peak field over the entire space that the cartridge occupies). Degaussing makes the cartridge unusable.

If you burn the cartridge and tape, ensure that the incineration complies with all applicable regulations.

Using Ultrium Media 41

Ordering Media Supplies

Table 8 lists the cartridges and media supplies that you can order for the tape drive.

Table 8. Media Supplies

Supply Item Methods of Ordering

IBM TotalStorage LTO Ultrium 400 GB Data Cartridge

Bar code labels are pre-applied to cartridges.

IBM TotalStorage LTO Ultrium 400 GB Data Cartridge

Order VOLSER labels separately.

IBM Ultrium 3 400 GB WORM Tape

| |

Cartridge (with label attached)

(3589 Model 028/Feature Code 2820 is a 20-pack of WORM cartridges labeled with starting volume serial information and, optionally, packed in individual jewel cases.)

IBM Ultrium 3 400 GB WORM Tape

Cartridge (without label attached)

(3589 Model 029/Feature Code 2920 is a 20-pack of WORM cartridges packed in individual jewel cases with unattached blank labels.)

IBM TotalStorage LTO Ultrium 200 GB Data Cartridge

Bar code labels are pre-applied to cartridges.

IBM TotalStorage LTO Ultrium 200 GB Data Cartridge

Order VOLSER labels separately (see “Ordering Bar Code Labels” on page 43).

IBM LT O Ultrium 100 GB Data Cartridge

Order VOLSER labels separately (see “Ordering Bar Code Labels” on page 43).

v Order the cartridge from your IBM Sales Representative or any

authorized IBM Business Partner by specifying Machine Type 3589 Model 009. Specify the VOLSER characters that you want.

v Order as part number 96P1470 (color label) or 96P1471 (black

and white label) through an IBM-authorized distributor (for the closest distributor, visit the web at http://www.ibm.com/storage/media). Or, call 1-888-IBM-MEDIA. Specify the VOLSER characters that you want.

v Order the cartridge from your IBM Sales Representative or any

authorized IBM Business Partner by specifying Machine Type 3589 Model 008.

v Order as part number 24R1922 through an IBM-authorized

distributor (for the closest distributor, visit the web at http://www.ibm.com/storage/media). Or, call 1-888-IBM-MEDIA. Specify the VOLSER characters that you want.

v Order by Machine Type/Model and Feature Code through an

IBM-authorized distributor (for the closest distributor, visit the web at http://www.ibm.com/storage/media).

v If you do not have Internet access, order the cartridge from any

authorized IBM Business Partner or your IBM Sales Representative.

v Call 1-888-IBM-MEDIA.

v Order by Machine Type/Model and Feature Code through an

IBM-authorized distributor (for the closest distributor, visit the web at http://www.ibm.com/storage/media).

v If you do not have Internet access, order the cartridge from any

authorized IBM Business Partner or your IBM Sales Representative.

v Call 1-888-IBM-MEDIA.

v Order the cartridge from your IBM Sales Representative or any

authorized IBM Business Partner by specifying Machine Type 3589 Model 006. Specify VOLSER characters you want.

v call 1-888-IBM-MEDIA.

v Order the cartridge from your IBM Sales Representative or any

authorized IBM Business Partner by specifying Machine Type 3589 Model 007.

v call 1-888-IBM-MEDIA.

v Order as part number 08L9120 through an IBM-authorized

distributor (for the closest distributor, visit the web at http://www.ibm.com/storage/media), or

v if you do not have Internet access, order the cartridge from any

authorized IBM Business Partner or your IBM Sales Representative, or

v call 1-888-IBM-MEDIA.

42 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Table 8. Media Supplies (continued)

Supply Item Methods of Ordering

IBM TotalStorage LTO Ultrium Cleaning Cartridge (universal cleaning cartridge for use

with Ultrium 1, Ultrium 2, and Ultrium 3 drives)

VOLSER labels are included.

v Order as part number 35L2086 through an IBM-authorized

distributor (for the closest distributor, visit the web at http://www.ibm.com/storage/media), or

v if you do not have Internet access, order the cartridge from any

authorized IBM Business Partner or your IBM Sales Representative, or

v call 1-888-IBM-MEDIA.

Leader Pin Reattachment Kit Order as part number 08L9129 through an IBM-authorized

distributor (for the closest distributor, visit the web at http://www.ibm.com/storage/media).

Manual Rewind Tool Order as part number 08L9130 through an IBM-authorized

distributor (for the closest distributor, visit the web at http://www.ibm.com/storage/media).

Ordering Bar Code Labels

The tape drive does not require cartridge bar code labels. However, if you use your data cartridges or cleaning cartridges in an IBM tape library product, you may need cartridge bar code labels if your tape library product requires them. Yo u can order these labels separately from the IBM Data Cartridges and Cleaning Cartridges.

Yo u can order bar code labels directly from the authorized label suppliers in Table 9.

Table 9. Authorized suppliers of custom bar code labels

In America In Europe and Asia

EDP/Colorflex 2550 W. Midway Blvd. Broomfield, CO 80020 U. S. A. Telephone: 800-522-3528

http://www.colorflex.com/

Dataware P. O . Box 740947 Houston, TX 77274 U. S. A. Telephone: 800-426-4844

http://www.datawarelabels.com/

EDP Europe, Ltd. 43 Redhills Road South Woodham Ferrers Chelmsford, Essex CM3 5UL U. K. Telephone: 44 (0) 1245-322380

http://www.edpeurope.com/media_labelling.htm

Dataware Labels Europe Heubergstrasse 9 D-83052 Bruckmuhl-Gotting Germany Telephone: 49 8062-9455

http://www.datawarelabels.com/

Using Ultrium Media 43

Table 9. Authorized suppliers of custom bar code labels (continued)

In America In Europe and Asia

NetC P. O. Box 1067 Fairfield, CT 06825 U. S. A. Telephone: 203-372-6382

http://www.netcllc.com/

NetC Europe Ltd To wn Farm Bungalow The Pavement North Curry TA3 6LX Somerset U. K. Telephone: 44 (0) 1823 49 1439

http://www.netclabels.co.uk

NetC Asia Pacific Pty Ltd Locked Bag 1 Kenthurst NSW 2156 Australia Telephone: 61 (0) 2 4573 6556

http://www.netclabels.com.uk

44 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Troubleshooting

If you encounter problems when running the 3580, refer to the flowchart in Figure 23. For explanations of codes on the Single-character Display (SCD), see Appendix A, “Error Codes,” on page 61. Should the drive need to be replaced, go to “Replacing the Tape Drive” on page 53. Please review the “Pre-Call Checklist” on page 52 before calling IBM Technical Support.

Start

Does the

3580 Tape Drive

power on?

Yes

Does air flow

from the fan?

Yes

Does the

SCD and status

light indicate

an error?

Does the tape

cartridge load and

unload properly?

Yes

Does the

3580 Tape Drive

correctly

communicate

with the server?

Yes

1. If you are still having problems running the 3580, refer to the pre-call checklist in this chapter before calling IBM Technical Support.

2. Contact IBM Technical Support.

Yes

1. Try another electrical outlet.

2. Try another power cord.

3. Refer to the pre-call checklist in this chapter before calling IBM Technical Support.

4. Contact IBM Technical Support.

Refer to the pre-call checklist in this chapter before calling IBM Technical Support. Contact IBM Technical Support.

1. Refer to the section about codes on the single-character

display in this guide.

2. Ensure that the latest level of firmware is installed on the

drive (refer to Procedure 1 in this chapter).

3. Refer to the pre-call checklist in this chapter before calling

IBM Technical Support.

4. Contact IBM Technical Support.

Refer to Procedure 2 in this chapter.

1. Ensure that the SCSI address switch is set to the correct address (refer to Procedure 3 in this chapter).

2. Ensure that the pins in the SCSI cable and terminator connectors are not damaged, and that the connectors are properly seated (refer to Procedure 4 in this chapter).

3. Ensure that the SCSI communication path between the host and the drive is functioning properly (refer to Procedure 5 in this chapter).

a67ru001

Figure 23. Flowchart for analyzing maintenance problems

Procedure 1: Determining Firmware Level and Capturing Drive Dump

Perform the following steps to determine the current firmware level installed on the drive. The same utility can be used to update the firmware level as well as to capture a drive dump which may be requested by technical support to aid in problem analysis.

1. Use either the ITDT or LTO-TDX utilities (available on the web at http://www.ibm.com/storage/lto) to view the current drive firmware level. Compare this level with the latest available firmware level by visiting the same website. For additional information about using the ITDT or LTO-TDX utilities, see “Updating Drive Firmware” on page 20.

2. The same two utilities are excellent methods to either update drive firmware to the latest level or to capture drive dumps from a drive which may be experiencing problems. For additional information about using the ITDT or LTO-TDX utilities, see “Updating Drive Firmware” on page 20.

Procedure 2: Inspecting a Cartridge for Damage

If the cartridge fails to load or unload properly, perform the following steps:

1. Check that the leader pin is attached and properly seated (see Figure 15 on page 34) by opening the cartridge door and observing the pin’s placement.

2. Inspect the cartridge case, the cartridge door, and the write-protect switch for damage.

3. Inspect the rear of the cartridge (the part that you load first into the tape load compartment) and ensure that there are no gaps in the seam of the cartridge case (see 1 in Figure 14 on page 32 and 4 in Figure 16 on page 35). If there are gaps, the leader pin may be dislodged. Go to “Repositioning or Reattaching a Leader Pin” on page 34.

4. Try loading or unloading another tape cartridge. v If it fails, contact your service representative for additional problem

determination.

v If it is successful, discard the cartridge that originally failed.

Notes:

1. If a damaged or mishandled cartridge is the problem, see “Ultrium Media” on page 23 for proper instructions about handling media. It is possible that your other cartridges may also be damaged.

2. If your cartridge does not eject properly, contact your service representative. (IBM service personnel should go to Appendix E, “Information for Authorized Service Personnel,” on page 89.)

46 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Procedure 3: Verifying SCSI Address Switch Position

If your server is not communicating with the drive, the drive’s SCSI address switch may be set incorrectly:

1. Check the SCSI address switch (3 in Figure 4 on page 3) to ensure that it is

set to the SCSI ID chosen in “Set the SCSI ID” on page 9.

2. Make sure that the ID is not one that is used by another device or the SCSI host adapter (note that because ID 7 is the highest priority ID on the SCSI bus, it is usually reserved for the primary SCSI host adapter).

3. If you change a SCSI ID, power cycle the drive to effect the change.

Procedure 4: Checking SCSI Connections

If your server is not communicating with the drive, the SCSI cable or terminator connector pins may be damaged or not seated correctly, or the SCSI bus length may be incorrect.

1. Check whether the SCSI ID is unique. If not, select a unique SCSI ID and reconfigure the system. The new ID is effective at the next power-on.

2. Check whether the parameters for the SCSI adapter installation are correct.

3. Ensure that a SCSI terminator is attached to each end of the bus (one

terminator is usually installed at the server).

4. Ensure that no more than two bus terminations (typically, one on the host adapter and one at the last device on the bus) are present.

5. Limit the number of devices on the bus.

6. Check that the SCSI connectors are properly seated (this includes the interposer

[if used], terminator, and cable connectors). Push the connectors into their receptacle connectors, and (if applicable) tighten the retention screws until firmly seated. Then, retry the operation.

7. If communication still fails, check all connector pins for damage. Remove the interposer, terminator, and cable connectors, and inspect them for bent, recessed, or missing pins. If necessary, replace the damaged component and ensure that all connectors are properly seated, then retry the operation.

8. If communication still fails, check the length of the SCSI bus cable. If your drive is the only device on the SCSI bus, ensure that the total bus length does not exceed 25 m (82 ft). If there are other devices on the bus, ensure that the total length does not exceed 12 m (39 ft).

9. If communication still fails, run the SCSI wrap test (see “Function Code 6: Run SCSI Wrap Test” on page 74). If the test succeeds, the problem may be with the cables or SCSI host adapter. Refer to your server’s documentation and exercise a host utility to isolate the location of the problem. If the SCSI wrap test fails, replace the terminator and run the test again.

Troubleshooting 47

Procedure 5: Verifying SCSI Interface Communications

The SCSI Wrap Diagnostic tests SCSI function at the device interface. However, to thoroughly verify host-to-device communications, it is highly recommended to exercise activity over the SCSI bus from the host to the drive and back. A recommended utility to perform this test is the ITDT utility available on the web at http://www.ibm.com/storage/lto. This utility is especially effective for updating the drive firmware and for performing the Test Device function. For additional information about using the ITDT utility, see “Updating Drive Firmware” on page

20. Perform the following steps:

1. If the ITDT utility is not installed on your system, download the appropriate operating system version from the web into a directory or folder of your choice on your system.

2. When installation is complete, run the SCAN (s) option to determine if your system can detect all of the Ultrium tape drive devices (including any libraries or autoloaders that may be on the bus).

3. Select the drive that is to be tested or to have firmware downloaded.

4. For testing, select the Test Device (t) option.

This option will perform a series of LOADS, UNLOADS, and

Note:

WRITE/READ operations. Both SCSI control and data is sent to the device over the SCSI bus.

5. If allowed to complete, the test will run for at least 30 minutes. At any time an ABORT (a) can be entered to end the device test early if it is determined that interface communications have been satisfactorily achieved.

Resolving Problems Reported by the Server

The procedure for fixing SCSI bus errors varies, depending on whether the error is consistent or intermittent, and whether your configuration contains single or multiple drives. The sections that follow describe how to fix each type of error.

Fixing SCSI Bus Errors

Note: If you are using a Storage Area Network (SAN) Data Gateway to convert a

drive with a SCSI interface to a Fibre Channel interface, ensure that the problem is occurring between the SAN Data Gateway and the drive by running the SCSI wrap test on the drive and running the SCSI loopback test on the SAN Data Gateway. (To run the SCSI wrap test, see “Function Code 6: Run SCSI Wrap Test” on page 74; to run the SCSI loopback test, refer to the section about that test in the IBM Storage Area Network Gateway Module Setup, Operator, and Service Guide.)

Fixing a Consistent Error with a Single Drive on a SCSI Bus

1. Ensure that the power is on to the drive.

2. Ensure that the drive’s SCSI address is the same as the SCSI address assigned

by the server.

3. Run the SCSI wrap test (see “Function Code 6: Run SCSI Wrap Test” on page

74). v If the test fails, replace the SCSI terminator first, then the SCSI cable and the

interposer (if installed). Repeat the operation that caused the error. If you replaced the SCSI terminator or SCSI cable and the problem persists, the

48 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

fault is with the server’s hardware or software. To isolate the cause of the failure, refer to the server’s service documentation.

v If the test fails again, replace the drive (see “Replacing the Tape Drive” on

page 53).

v If the test is successful, refer to your enclosure documentation for additional

troubleshooting information.

Fixing a Consistent Error with Multiple Drives on a SCSI Bus

When a consistent error occurs in a configuration that has multiple drives on the SCSI bus, you must determine if the problem exists with more than one drive. If the problem is with all of the devices on the SCSI bus, the bus is stuck in a SCSI phase and cannot change to another phase or the SCSI cable from the server to the first device is defective.

1. Ensure that the SCSI cable from the server to the first device is connected.

2. Disconnect all but the first drive on the SCSI bus. Move the terminator to the

first SCSI device.

3. Run a device driver utility (such as IBM’s ntutil or tapeutil) to determine whether the error will occur.

v If the error occurs, run the SCSI wrap test on the first drive (see “Function

Code 6: Run SCSI Wrap Test” on page 74). – If the test runs successfully, replace the SCSI terminator first, then the

SCSI cable and the interposer (if installed) to the first drive. Repeat the operation that caused the error. If you replaced the SCSI terminator or SCSI cable and the problem persists, the fault is with the server’s hardware or software. To isolate the cause of the failure, refer to the server’s service documentation.

– If the test fails, replace the drive (see “Replacing the Tape Drive” on page

53).

If the error does not occur, connect one drive at a time back to the bus and

repeat step 3 for each drive until you can identify which drive is defective.

Ensure that the SCSI terminator is always on the last drive on the

Note:

SCSI bus.

Determine if the problem is with only one drive or with two or more drives.

v If the problem is with only one drive, run the SCSI wrap test on that drive

(see “Function Code 6: Run SCSI Wrap Test” on page 74). – If the test runs successfully, replace the SCSI terminator first, then the

SCSI cable to that drive and interposer (if installed).

– If the test fails, replace the drive (see “Replacing the Tape Drive” on page

53).

If the problem is with two or more drives, locate the first drive that has the

error and replace the SCSI cable that connects the drive and the interposer (if installed).

Fixing an Intermittent Error with a Single Drive on a SCSI Bus

1. Replace the SCSI terminator on the drive.

2. Run the operation that caused the error. If the problem persists, the problem

may be with the cable.

3. Isolate which cable is causing the problem by replacing one cable at a time and running the operation that caused the error after each replacement. If the problem persists after all cables have been replaced, the problem may be with the drive.

Troubleshooting 49

4. Replace the drive (see “Replacing the Tape Drive” on page 53). If the problem persists, the problem is with your server. Consult your server’s documentation.

Fixing an Intermittent Error with Multiple Drives on a SCSI Bus

Refer to the server’s error logs to determine which drive is the source of the problem:

v If only one drive is reporting a SCSI failure, replace that drive (see “Replacing

the Tape Drive” on page 53).

v If multiple drives are reporting SCSI failures, the problem may be with the

terminator or the SCSI cables: – Replace the terminator and run the operation that caused the error. If the

problem persists, the problem may be with the cables.

– Isolate which cable is causing the problem by replacing one cable at a time

and run the operation that caused the error after each replacement.

50 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Resolving Media-Related Problems

| | | |

To resolve problems that are related to media, the drive’s firmware includes diagnostics that verify whether a suspect cartridge and its magnetic tape are acceptable for use. These diagnostics require the use of a customer-supplied scratch (blank) data cartridge.

If you encounter a media-related problem, use the following procedure:

Attention

When you run the Test Cartridge & Media diagnostic, data on the suspect

tape is overwritten. Use only a customer-supplied scratch data cartridge to run the test.

1. If possible, run the tape cartridge in a different drive. If the operation in the

other drive fails and

displays, replace the media. If the operation succeeds, run the Test Cartridge & Media diagnostic (see “Function Code E: Test Cartridge & Media” on page 77).

2. If the Test Cartridge & Media diagnostic fails, replace the media. If it runs successfully, clean the drive and run the drive diagnostics (see “Cleaning the Drive Head” on page 21 and “Function Code 1: Run Drive Diagnostics” on page 69. If the drive diagnostics run successfully, perform the operation that produced the initial media error.

Troubleshooting 51

Pre-Call Checklist

If you have questions or problems, go through this checklist before contacting IBM Technical Support. If your drive is the only device on the SCSI bus, ensure that the total bus length does not exceed 25 m (82 ft). If there are other devices on the bus, ensure that the total length does not exceed 12 m (39 ft.), perform the following steps before you place a call to IBM Technical Support. Where instructions refer you to the web, visit http://www.ibm.com/storage/lto.

__ 1. Perform a general checkup of the hardware and connections:

__ 2. Verify that the drive’s firmware is at the most recent level. To determine the

__ 3. Verify that your device drivers are at the most recent level:

__ 5. Review “Frequently Asked Questions and ″Hints and Tips” on the web. __ 6. Run one of the following diagnostic methods:

v Verify that all cables (both ends) are connected properly. v Ensure that you are using the correct SCSI terminator (LVD) and that you

are not mistakenly using a SCSI wrap plug (used for the diagnostic SCSI wrap test).

v Before attaching the SCSI cables, ensure that the connector does not

contain bent or recessed pins.

v Ensure that all retention screws for the SCSI cable and terminator are

securely tightened.

latest release of firmware, visit the web. See “Updating Drive Firmware” on page 20 for instructions on downloading the latest firmware.

v For IBM device drivers, visit the web. v For the device drivers of independent software vendors (ISVs), visit the

appropriate third-party web site.

4. Verify whether your hardware and software configuration is supported. To

determine the latest supported attachments, visit the web.

v Local diagnostic:

a. Run “Function Code 1: Run Drive Diagnostics” on page 69 to

determine whether the drive can properly load and unload cartridges, and read and write data. Optionally, you may run one of the following diagnostics:

– “Function Code E: Test Cartridge & Media” on page 77 to

determine whether a suspect cartridge and its magnetic tape are acceptable.

– “Function Code F: Write Performance Test” on page 78 to ensure

that the drive can read from and write to tape.

– “Function Code H: Test Head” on page 79 to ensure that the tape

drive’s head and tape-carriage mechanics work correctly.

– “Function Code J: Run Fast Read/Write Test” on page 80 to ensure

that the drive can read from and write to tape.

– “Function Code L: Load/Unload Test” on page 81 to test the drive’s

ability to load and unload a tape cartridge.

Run “Function Code 6: Run SCSI Wrap Test” on page 74.

Remote diagnostic:

– Use the ITDT tool to run all tests listed in the local diagnostic section

that follows, as well as, to test the SCSI interface. For more information, see “ITDT SCSI Firmware Update, Dump Retrieval, and Library/Drive Test Tool” on page 20.

52 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Replacing the Tape Drive

To replace your tape drive, perform the following steps:

1. Remove the replacement unit from its packaging.

2. Locate the repair identification (RID) tag (included with the replacement unit).

See 1 in Figure 24)

3. Write down the serial number of the failed unit on the RID tag.

4. Affix the repair tag to the rear panel of the replacement unit (below the serial

number label).

5. Place the failed unit into the packaging of the replacement unit.

6. Follow the instructions (included with the replacement unit) for returning the

failed unit.

IBM REPAIR IDENTIFICATIONTAG

REPAIR IDTAG

MT SN

PART NUMBER 19P5941

ATTENTION:

A Repair ID tag maintains the original serial number record of the machine and allows IBM to entitle the machine for future maintenance or warranty service. Mail in exchange requires the completion and securing a Repair ID tag (part number 19P5941) to the replacement unit.

- Verify that the machine serial number on the failing unit matches the serial number reported to IBM technical support.

- Transcribe the machine type, model, and serial number of the failing unit to the Repair ID tag for the replacement unit.

USE BALLPOINT PEN TO COMPLETE THE RIDTAG.

- Place the Repair ID tag as close as possible, but not covering, the machine serial number of the replacement unit.

- The original serial number must be visible.

The use of the Repair ID tag is important for

customer inventory accuracy.

a67ru006

Figure 24. RID tag on rear panel

Troubleshooting 53

54 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Features, Replacement Parts, and Power Cords

| |

Optional Features

Table 10. Optional features for the 3580

Optional features, replacement parts, and power cords for your drive are listed in this appendix along with associated feature code and part number.

Feature Code (FC) Product Description

1748 Custom QuickShip

5099 VHDCI/HD68 Cable/Interposer

5302 2.5 m HD68/HD68 SCSI Cable

5305 5 m HD68/HD68 SCSI Cable

5310 10 m HD68/HD68 SCSI Cable

5602 2.5 m VHDCI/HD68 SCSI Cable

5604 4.5 m VHDCI/HD68 SCSI Cable

5610 10 m VHDCI/HD68 SCSI Cable

8002 IBM TotalStorage Ultrium Cleaning Cartridge (Universal)

8301 IBM TotalStorage LTO Ultrium 400 GB Data Cartridge

7003 19-inch Rack Mount Kit

8724 24-inch Rack Mount Kit

Replacement Parts

Note: These part numbers are for use with libraries with serial numbers of 65000

or higher.

Table 11 . Replacement parts for the 3580

CRU Part Number Product Description

23R5919 3580 L33/L3H Replacement

23R3844 2.5 m HD68/HD68 SCSI Cable

23R3596 5 m HD68/HD68 SCSI Cable

23R3597 10 m HD68/HD68 SCSI Cable

23R3841 2.5 m VHDCI/HD68 SCSI Cable

23R3594 4.5 m VHDCI/HD68 SCSI Cable

23R3593 10 m VHDCI/HD68 SCSI Cable

23R5840 LVD SCSI wrap tool

23R5841 LVD terminator

35L2086 IBM TotalStorage Ultrium Cleaning Cartridge (Universal)

24R1922 IBM TotalStorage LTO Ultrium 400 GB Data Cartridge

Power Cords

To avoid electrical shock, a power cord with a grounded attachment plug has been provided. Use only properly grounded outlets.

Table 12. Power cords

Description, Feature Code

(FC), and Part Number

(PN)

US/Canada

v 2.8 m, 125V v FC 9800 v PN 39M5081

Chicago

v 1.8 m, 125 V v FC 9986 v PN 39M5080

Table 12 lists the power cord part number, feature code, the country or region where the power cord can be used, and the plug’s standard reference. The last column in the table contains an index number that you can match to a specific receptacle type in “Types of Receptacles” on page 59.

All power cords use an appliance coupler that complies with the International Electrotechnical Commission (IEC) Standard 320, Sheet C13.

If the power cord that you receive does not match your receptacle, contact your local dealer.

Power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL), are certified by the Canadian Standards Association (CSA), and comply with the plug standards of the National Electrical Manufacturers Association (NEMA). For other worldwide geographies, plug standards are listed in Table 12.

Plug Standard Reference Country or Region

NEMA 5-15P Aruba, Bahamas, Barbados,

Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa Rica, Curacao, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, South Korea, Suriname, Taiwan, Trinidad Tobago, Venezuela, US

NEMA 5-15P Chicago, U.S.A. 1

Index Number in Figure 25

on page 60

56 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Table 12. Power cords (continued)

Description, Feature Code

(FC), and Part Number

Plug Standard Reference Country or Region

(PN)

US/Canada

v 2.8 m, 250 V v FC 9833 v PN 39M5095

Australia

v 2.8 m, 250V v FC 9831 v PN 39M5102

France, Germany

v 2.8 m, 250V v FC 9820 v PN 39M5123

Denmark

v 2.8 m, 250V v FC 9821 v PN 39M5130

Index Number in Figure 25

NEMA 6-15P Aruba, Bahamas, Barbados,

Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Costa Rica, Curacao, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Liberia, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Suriname, Taiwan, Thailand, Trinidad Tobago, Venezuela, US

AS 3112

Argentina, Australia, China, Colombia, New Zealand,

NZS 198

Papua New Guinea, Paraguay, Uruguay, Western Samoa

CEE 7 - VII Afghanistan, Algeria,

Andorra, Angola, Aruba, Austria, Belgium, Benin, Brazil, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Congo-Brazzaville, Curacao, Czech Republic, Democractic Republic of Congo, Denmark, Egypt, Finland, France, French Guiana, Germany, Greece, Guinea, Hungary, Iceland, Indonesia, Iran, Ivory Coast, Jordan, Kenya, Korea, Lebanon, Luxembourg, Macau, Malagasy, Mali, Martinique, Mauritania, Mauritius, Monaco, Morocco, Mozambique, Netherlands, Netherlands Antilles, New Caledonia, Niger, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Senegal, Spain, Sweden, Sudan, Syria, Togo, Tunisia, Turkey, Yugoslavia, Zaire, Zimbabwe, Vietnam

DK2-5A Denmark 5

on page 60

Parts Lists 57

Table 12. Power cords (continued)

Description, Feature Code

(FC), and Part Number

Plug Standard Reference Country or Region

(PN)

South Africa

v 2.8 m, 250V v FC 9829 v PN 39M5144

United Kingdom

v 2.8 m, 250V v FC 9825 v PN 39M5151

Switzerland

v 2.8 m, 250V v FC 9828 v PN 39M5158

Italy

v 2.8 m, 250V v FC 9830 v PN 39M5165

Israel

v 2.8 m, 250V v FC 9827 v PN 39M5172

Argentina

v 2.8 m, 250V v FC 9834 v PN 39M5068

China

v 2.8 m, 250V v FC 9840 v PN 39M5206

Taiwan LV *

v 2.8 m, 125V v FC 9835 v PN 39M5247

Taiwan HV**

v 2.8 m, 250V v FC 9841 v PN 39M5254

Index Number in Figure 25

on page 60

SABS 164 Bangladesh, Burma,

Pakistan, South Africa, Sri Lanka

BS 1363 Antigua, Bahrain, Bermuda,

Brunei, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Fiji, Ghana, Guyana, India, Iraq, Ireland, Jordan, Kenya, Kuwait, Malaysia, Malawi, Malta, Nepal, Nigeria, Oman, Polynesia, Qatar, Sierra Leone, Singapore, Tanzania, Uganda, UK, United Arab Emirate (Dubai), Yemen, Zambia

SEV SN 416534 Liechtenstein, Switzerland 8

CEI 23- 16 Chile, Ethiopia, Italy, Libya,

Somalia

S11-32-1971 Israel 10

IEC 83-A5 Argentina, Brazil,

Colombia, Paraguay, Trinidad Tobago, Uruguay

CCEE People’s Republic of China 12

CNS 10917-3 Taiwan 13

CNS 10917-3 Taiwan 14

58 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Table 12. Power cords (continued)

Description, Feature Code

(FC), and Part Number

Plug Standard Reference Country or Region

(PN)

Japan LV *

v 2.8 m, 125V v FC 9842 v PN 39M5199

Japan HV**

v 2.8 m, 250V v FC 9843 v PN 39M5186

Korea HV**

v 2.8 m, 250V v FC 9844 v PN 39M5219

India HV**

v 2.8 m, 250V v FC 9845 v PN 39M5226

Brazil LV *

v 2.8 m, 125V v FC 9846 v PN 39M5233

Brazil HV**

v 2.8 m, 250V v FC 9847 v PN 39M5240

* Low Voltage

Index Number in Figure 25

on page 60

JIS C8303, C8306 Japan 15

JIS C8303, C8306 Japan 16

KS C8305, K60884-1 Korea 17

IS 6538 India 18

InMetro NBR 6147 Brazil 19

InMetro NBR 14136 Brazil 20

** High Voltage

Types of Receptacles

Figure 25 on page 60 shows the plugs that are used by the power cords in Table 12 on page 56. Match the index number that is beside each plug to the index number in the table.

Parts Lists 59

123

56 7 8

Figure 25. Types of Receptacles

a77ug005

60 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Appendix A. Error Codes

Error codes are presented on the Single-character Display (SCD), and the Status Light will be flashing amber once per second. If an error code displays, refer to “Troubleshooting” on page 45 to determine the problem. Table 13 describes the messages and codes.

Note: The codes on the SCD have different meanings, depending on whether they

display during normal operation or while the unit is in maintenance mode. Codes that occur during normal operations are defined in Table 13. Codes that occur while in maintenance mode are defined in Table 14 on page 67.

Table 13. Error codes on the Single-character Display. To clear error and cycle power, press the Unload Button for ten seconds. A drive dump will be created.

Error Code Cause and Action

No error occurred and no action is required. This code displays:

v When power is cycled (turned off, then on) to the tape drive. v When diagnostics have finished running and no error occurred.

The Single-character Display is blank during normal operation of the tape drive.

Note:

Cooling problem. The tape drive detected that the recommended operating temperature was

exceeded. Perform one or more of the following actions:

v Ensure that the cooling fan is rotating and is quiet. If not, replace the drive. v Remove any blockage that prevents air from flowing freely through the tape drive. v Ensure that the operating temperature and airflow is within the specified range (see

“Specifications” on page 6).

v If the operating temperature is within the specified range and the problem persists, replace the

drive.

The

error code clears when you power-off the tape drive or place it in maintenance mode.

Power problem. The tape drive detected that the externally supplied power is approaching the specified voltage limits (the tape drive is still operating) or is outside the specified voltage limits (the tape drive is not operating). Perform the following action:

1. Ensure that the power connector is properly seated.

2. Ensure that the proper dc voltages are being applied within the tolerances allowed (see

“Specifications” on page 6).

3. If the proper voltages are being applied but the problem persists, replace the unit.

The

error code clears when you power-off the tape drive or place it in maintenance mode.

Table 13. Error codes on the Single-character Display (continued). To clear error and cycle power, press the Unload Button for ten seconds. A drive dump will be created.

Error Code Cause and Action

Firmware problem. The tape drive determined that a firmware error occurred. Perform the following action:

1. Collect a drive dump from one of the following: Note: Do not force a new dump; the tape drive has already created one.

v Server’s SCSI interface by using a device driver utility or system tool (for instructions about

reading a drive dump from tape, visit the We b at http://www.ibm.com/storage/lto)

v Ultrium Tape Drive (to copy and read a drive dump, use “Function Code 5: Copy Drive

Dump” on page 73)

Power the tape drive off and on, then retry the operation that produced the error.

3. If the problem persists, download new firmware and retry the operation.

4. If the problem persists, send the drive dump that you collected in step 1 to your IBM Support

Center.

The

error code clears when you power-off the tape drive or place it in maintenance mode.

Firmware or tape drive problem. The tape drive determined that a firmware or tape drive hardware failure occurred. Perform the following action:

1. Collect a drive dump from one of the following: Note: Do not force a new dump; one already exists.

v Server’s SCSI interface by using a device driver utility or system tool (for instructions about

reading a drive dump from tape, visit the We b at http://www.ibm.com/storage/lto)

v Ultrium Tape Drive (to copy and read a drive dump, use “Function Code 5: Copy Drive

Dump” on page 73)

Power the tape drive off and on, then retry the operation that produced the error. The error

code clears when you power-off the tape drive or place it in maintenance mode.

3. If the problem persists, run “Function Code 1: Run Drive Diagnostics” on page 69.

v If the test FAILED, contact your IBM Support Center. v If the test PASSED, ensure that you have installed the latest level of firmware, then contact

IBM Support Center and send the drive dump (that you collected in Step 1) to them.

Tape drive hardware problem. The drive determined that a tape path or read/write error occurred. To prevent damage to the drive or tape, the tape drive will not allow you to insert a cartridge if the current cartridge was successfully ejected. The error code may clear when you cycle power to the tape drive or place it in maintenance mode. If the problem persists, replace the drive. Note: Copy the drive dump to flash memory before returning the drive. For instructions, refer to “Function Code 5: Copy Drive Dump” on page 73.

62 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Table 13. Error codes on the Single-character Display (continued). To clear error and cycle power, press the Unload Button for ten seconds. A drive dump will be created.

Error Code Cause and Action

Tape drive or media error. The tape drive determined that an error occurred, but it cannot isolate the error to faulty hardware or to the tape cartridge. Perform the following action:

For Problems with Writing Data:

If the problem occurred while the tape drive was writing data to the tape, and if you know the volume serial number (located on the cartridge label) of the tape cartridge that was loaded in the drive when the problem occurred, retry the operation with a different cartridge: v If the operation succeeds, the original cartridge was defective. Copy data from the defective

cartridge and discard it.

v If the operation fails and another tape drive is available, insert the cartridge into the other unit

and retry the operation. – If the operation fails, discard the defective cartridge.

– If the operation succeeds, insert a customer-supplied scratch data cartridge into the first unit

and run “Function Code 1: Run Drive Diagnostics” on page 69.

- If the diagnostics fail, replace the tape drive.

- If the diagnostics succeed, the error was temporary.

If the operation fails and another tape drive is not available, insert a customer-supplied scratch

data cartridge into the unit and run “Function Code 1: Run Drive Diagnostics” on page 69. – If the diagnostics fail, replace the tape drive. – If the diagnostics succeed, discard the cartridge.

the problem occurs with multiple tape cartridges or if you do not know the tape cartridge’s

volume serial number, run “Function Code 1: Run Drive Diagnostics” on page 69:

v If the diagnostics fail, replace the tape drive. v If the diagnostics succeed, run “Function Code H: Test Head” on page 79.

– If the diagnostic fails, replace the tape drive. – If the diagnostic succeeds, replace the cartridges that caused the problem.

The

error code clears when you remove the tape cartridge or place the tape drive in maintenance

mode.

For Problems with Reading Data:

If the problem occurred while the tape drive was reading data from the tape, and if you know the volume serial number of the tape cartridge, perform one of the following procedures: v If another tape drive is available, insert the cartridge into the other unit and retry the operation:

– If the operation fails, discard the defective cartridge.

– If the operation succeeds, insert a customer-supplied scratch data cartridge into the first unit

and run “Function Code 1: Run Drive Diagnostics” on page 69:

- If the diagnostic fails, replace the tape drive.

- If the diagnostic succeeds, the error was temporary.

If another tape drive is not available, insert a customer-supplied scratch data cartridge into the

unit and run “Function Code 1: Run Drive Diagnostics” on page 69: – If the diagnostic fails, replace the tape drive. – If the diagnostic succeeds, discard the cartridge.

If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge’s volume serial number, run “Function Code 1: Run Drive Diagnostics” on page 69:

v If the diagnostic fails, replace the tape drive. v If the diagnostic succeeds, run “Function Code H: Test Head” on page 79.

– If the diagnostic fails, replace the tape drive. – If the diagnostic succeeds, replace the cartridges that caused the problem.

The

error code clears when you remove the tape cartridge or place the tape drive in maintenance

mode.

Appendix A. Error Codes 63

Table 13. Error codes on the Single-character Display (continued). To clear error and cycle power, press the Unload Button for ten seconds. A drive dump will be created.

Error Code Cause and Action

A high probability of media error. The tape drive determined that an error occurred because of a faulty tape cartridge. Tr y another tape cartridge. If the problem occurs with multiple tape cartridges, use the following procedure:

Attention:

overwritten. Use only a customer-supplied scratch data cartridge to run the test.

1. If possible, run the tape cartridge in a different tape drive. If the operation in the other unit

When you run the Test Cartridge & Media diagnostic, data on the suspect tape is

fails and

displays, replace the media. If the operation succeeds, run “Function

Code E: Test Cartridge & Media” on page 77.

v If the diagnostic fails, replace the media. v If the diagnostic succeeds, clean the drive head (see “Cleaning the Drive Head” on page 21)

and run “Function Code 1: Run Drive Diagnostics” on page 69. – If the drive diagnostic fails, replace the drive. – If the drive diagnostic succeeds, perform the operation that produced the initial media

error.

The

error code clears when you remove the tape cartridge or place the tape drive in maintenance

mode.

Tape drive or SCSI bus failure. The tape drive determined that a failure occurred in the tape drive’s hardware or in the SCSI bus. See “Procedure 4: Checking SCSI Connections” on page 47. The error code clears 10 seconds after the drive detected the error or when you place the drive in maintenance mode.

Tape drive or RS-422 error. The tape drive determined that a failure occurred in the tape drive’s hardware or in the RS-422 connection. Replace the tape drive. The error code clears 10 seconds after the drive detected the error or when you place the tape drive in maintenance mode.

64 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Table 13. Error codes on the Single-character Display (continued). To clear error and cycle power, press the Unload Button for ten seconds. A drive dump will be created.

Error Code Cause and Action

Tape drive hardware problem. The tape drive determined that a problem occurred which degraded the operation of the tape drive, but it did not restrict continued use. If the problem persists, determine whether the problem is with the drive or the media. Note: The drive is usable, though the Single-character Display continues to indicate an error and the Status Light flashes amber. The error code may clear when you cycle power to the tape drive or place it in maintenance mode.

To determine if the problem is with the drive hardware, or the tape media, perform the following procedures:

1. If possible, run the tape cartridge in a different drive. If the operation in the other drive fails

and

displays, replace the media. If the operation succeeds, run the Test Cartridge

& Media diagnostic (see “Function Code E: Test Cartridge & Media” on page 77).

2. If the Test Cartridge & Media diagnostic fails, replace the media. If it runs successfully, clean the failing drive and run the drive diagnostics (see “Cleaning the Drive Head” on page 21 and “Function Code 1: Run Drive Diagnostics” on page 69). If the drive diagnostics run successfully, perform the operation that produced the initial drive error.

3. If the problem persists replace the drive.

it is not possible to run the tape cartridge in a different drive, perform the following

procedures:

1. Clean the failing drive and run the drive diagnostics (see “Cleaning the Drive Head” on page 21 and “Function Code 1: Run Drive Diagnostics” on page 69). If the drive diagnostics run successfully, run the Test Cartridge & Media diagnostic (see “Function Code E: Test Cartridge & Media” on page 77).

2. If the Test Cartridge & Media diagnostic fails, replace the media. If it runs successfully, perform the operation that produced the initial drive error.

3. If the problem persists replace the drive.

No error or message is assigned. See error code

The tape drive needs to be cleaned. Clean the tape drive. See “Cleaning the Drive Head” on page

21.

in this table.

The error code clears when you clean the tape drive or place it in maintenance mode.

No error or message assigned. See error code

The Unload Button was pushed in and did not release. Verify that the button pushes freely.

in this table.

Appendix A. Error Codes 65

66 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Appendix B. Performing Diagnostic and Maintenance Functions

Table 14 describes each diagnostic and maintenance function that the drive can perform, gives the function code which appears on the Single-character Display (SCD), and directs you to the instructions for performing the function. It is

Table 14. Diagnostic and maintenance functions

Function

Code

Exit Maintenance Mode: Causes the drive to become available for reading and writing data.

Run Drive Diagnostics: Runs tests to determine whether the drive can properly load and unload cartridges, and read and write data.

Update Tape Drive Firmware from FMR Tape:Loads updated firmware from a field microcode replacement (FMR) tape.

Create FMR Tape: Copies its field microcode replacement (FMR) data to a customer-supplied scratch (blank) data cartridge.

Force a Drive Dump: Performs a dump of data (also known as saving a microcode trace).

Copy Drive Dump: Copies data from a drive dump (captured by using Function Code 4) to the beginning of a customer-supplied scratch (blank) data cartridge, copies a drive dump to flash memory, or erases a dump from flash memory.

Run SCSI Wrap Test: Performs a check of the SCSI circuitry from and to the SCSI connector.

Not available. Not available

Unmake FMR Tape: Erases the FMR data on a customer-supplied scratch (blank) data cartridge and rewrite the cartridge memory on the tape. This turns the cartridge into a valid customer-supplied scratch data cartridge.

Display Error Code Log: Displays the last 10 error codes, one at a time (the codes are ordered; the most recent is presented first and the oldest (tenth) is presented last).

Clear Error Code Log: Erases the contents of the error code log. Page 76

Insert Cartridge into Tape Drive: This function cannot be selected by

itself, but is a part of other maintenance functions (such as Run Tape Drive Diagnostics and Create FMR Tape) that require a tape cartridge to be loaded.

Test Cartridge & Media: Performs tests to ensure that a suspect cartridge and its magnetic tape are acceptable.

Write Performance Test: Performs tests to ensure that the drive can read from and write to tape.

Test Head: Performs tests to ensure that the tape drive’s head and tape-carriage mechanics are working correctly.

recommended that you use a customer-supplied scratch (blank) data cartridge for diagnostic testing.

Diagnostic or Maintenance Function

Instructions

Location

Page 68

Page 69

Page 70

Page 71

Page 72

Page 73

Page 74

Page 75

Page 76

Page 77

Page 78

Page 79

Table 14. Diagnostic and maintenance functions (continued)

Function

Code

Fast Read/Write Test: Performs tests to ensure that the drive can read from and write to tape.

Load/Unload Test: Tests the drive’s ability to load and unload a tape cartridge.

Enable Post Error Reporting: When selected, deferred-check conditions are reported to the host.

Disable Post Error Reporting: When selected, deferred-check conditions are NOT reported to the host.

Diagnostic or Maintenance Function

Entering Maintenance Mode

The drive must be in maintenance mode to run drive diagnostics or maintenance functions. To place the unit in maintenance mode:

1. Make sure that no cartridge is in the drive.

2. Press the Unload Button three times within two seconds.

Single-character Display (SCD), and the Status Light turns amber.

Instructions

Location

Page 80

Page 81

Page 82

appears in the

If a cartridge is in the tape drive, it will eject the first time that you press

Note:

the Unload Button and the drive will not be placed in maintenance mode. To continue placing the drive in maintenance mode, perform the preceding step.

Maintenance

functions cannot be performed concurrently with read or write

operations. While in maintenance mode, the drive does not receive SCSI commands from the server.

Function Code 0: Exit Maintenance Mode

Function Code

1. Place the drive in maintenance mode. For instructions, see “Entering

Maintenance Mode.”

2. Press and hold the Unload Button for three or more seconds to take the drive

out of maintenance mode. The Status Light turns off.

v If no error is detected,

The drive then exits maintenance mode.

v If an error is detected, the SCD shows an error code but still exits

maintenance mode. To determine the error, locate the code in Table 13 on page 61. To clear the error, turn the power off, then on again.

makes the drive available for reading and writing data.

temporarily appears in the SCD, then goes blank.

The drive also exits maintenance mode automatically after it completes a maintenance function or after ten minutes if no action has occurred.

68 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Function Code 1: Run Drive Diagnostics

Approximate Run Time = 20 minutes per loop

Total Number of Loops = 10

Function Code and unload cartridges, and read and write data.

Attention

For this test, insert only a customer-supplied scratch (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge.

runs tests that determine whether the drive can properly load

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until

appears in the SCD. (If you cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select function

completes. After approximately 30 seconds, the SCD changes to a flashing

4. Insert a customer-supplied scratch (blank) data cartridge that is not write-protected (or the tape drive will exit maintenance mode). The SCD

changes to a flashing

If you inserted an invalid or write-protected tape cartridge, error code

Note:

. The SCD flashes

until the Power-on-Self-Test (POST)

and the read/write portion of the test begins.

appears in the SCD. The tape drive unloads the cartridge and exits

maintenance mode.

v If no error is detected, the diagnostic will loop and begin again. To stop the

loop, press the Unload Button for one second and release. When the loop

ends,

temporarily appears in the SCD. The drive rewinds and unloads the cartridge, and then exits maintenance mode. The solid amber Status Light turns off.

v If an error is detected, the Status Light flashes amber and the drive posts an

error code to the SCD. To determine the error, locate the code in Table 13 on page 61. The tape drive unloads the tape cartridge and exits maintenance mode. To clear the error, turn the power off, then on again.

Appendix B. Diagnostic and Maintenance Functions 69

Function Code 2: Update Drive Firmware from FMR Tape

Attention

When updating drive firmware, do not power-off the drive until the update is complete or the firmware may be lost.

Function Code

replacement (FMR) tape.

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select the function. The SCD changes to a flashing

4. Insert the FMR tape cartridge (or the tape drive exits maintenance mode). The

SCD changes to a flashing from the FMR tape into its erasable, programmable, read-only memory (EPROM) area.

v If the update completes successfully, the tape drive rewinds and unloads the

FMR tape, resets itself, and is ready to use the new firmware. The drive automatically reboots.

v If the update fails, the tape drive posts an error code to the SCD. To

determine the error, locate the code in Table 13 on page 61. The drive then unloads the FMR tape and exits maintenance mode. Contact IBM Technical Support for problem determination or machine replacement.

loads updated drive firmware from a field microcode

appears in the SCD. (If you

. The tape drive loads the updated firmware

70 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Function Code 3: Create FMR Tape

Function Code

customer-supplied scratch data cartridge.

Attention

For this function, insert only a customer-supplied scratch (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge.

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select the function. The SCD changes to a flashing

4. Insert a customer-supplied scratch (blank) data cartridge that is not write protected (or the tape drive exits maintenance mode). The SCD changes to a

flashing scratch data cartridge.

copies the drive’s field microcode replacement (FMR) data to a

. The tape drive copies the FMR data to the customer-supplied

appears in the SCD. (If you

If you inserted an invalid or write-protected tape cartridge, error code

Note:

appears in the SCD. The tape drive unloads the cartridge and exits

maintenance mode.

v If the tape drive creates the FMR tape successfully, it rewinds and unloads

the new tape, exits maintenance mode, and the tape is ready to use.

v If the tape drive fails to create the FMR tape, it displays an error code. To

determine the error, see Table 13 on page 61. The tape drive then unloads the FMR tape, exits maintenance mode.

Appendix B. Diagnostic and Maintenance Functions 71

Function Code 4: Force a Drive Dump

Function Code also known as saving a microcode trace).

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select the function. The drive performs the dump. The SCD shows goes blank. To access the contents of the dump, see “Function Code 5: Copy Drive Dump” on page 73.

Yo u can also force a drive dump when the tape drive is in normal

Note:

performs a dump of data collected by the drive (this process is

operating mode. Press and hold the Unload Button for ten seconds.

appears in the SCD. (If you

, then

72 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Function Code 5: Copy Drive Dump

Function Code

to the beginning of a customer-supplied scratch (blank) data cartridge.

copies data from a drive dump (captured in Function Code 4)

Attention

For the

function, insert only a customer-supplied scratch (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge.

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second to cycle through the following functions:

you cycle past the desired code, press the Unload Button once per second

: no function

: copy dump to tape

: copy dump to flash

: erase flash

until the code reappears.

3. Press and hold the Unload Button for three or more seconds, then release it to

select one of the above functions. The SCD changes to a flashing

4. Insert a customer-supplied scratch (blank) data cartridge that is not write

protected (or the tape drive will exit maintenance mode). The SCD flashes the selection number while performing the function.

Note: If you inserted an invalid or write-protected tape cartridge, error code

appears in the SCD. The tape drive unloads the cartridge and exits

maintenance mode.

v If the copy operation completes successfully, the tape drive rewinds and

unloads the tape, and exits maintenance mode.

v If the copy operation fails, an error code appears in the SCD. To determine

the error, locate the code in Table 13 on page 61. The tape drive unloads the tape cartridge and exits maintenance mode.

Appendix B. Diagnostic and Maintenance Functions 73

Function Code 6: Run SCSI Wrap Test

Approximate Run Time = 10 seconds per loop

Number of Loops - This test runs until stopped by pressing the Unload Button.

Function Code connector.

Note: This test requires that the drive be terminated by either the terminator on

the connector or at the end of the bus. Before you select this function, disconnect the SCSI cable of the drive that is closest to the server. Then, attach the SCSI wrap plug to that SCSI connector.

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Make sure that the SCSI wrap plug is connected to one of the SCSI connectors at the rear of the drive.

4. Make sure that the drive is terminated at one of its SCSI connectors or at the SCSI bus.

5. Press and hold the Unload Button for three or more seconds, then release it to select the function. The drive automatically starts the test (one loop of which lasts for less than one second).

v If no error is detected, the test will loop and begin again. To stop the loop,

press the Unload Button for one second and release. When the loop ends,

function code drive then exits maintenance mode. Disconnect the SCSI wrap plug.

v If an error is detected, the test stops, error code

determine the error, locate the power off, then on again.

performs a check of the SCSI circuitry from and to the SCSI

temporarily appears in the Single-character Display. The

appears in the SCD. (If you

in Table 13 on page 61. To clear the error, turn

appears in the SCD. To

Function Code 7: Not Available

This test is not available and cannot be performed.

74 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Function Code 8: Unmake FMR Tape

Function Code rewrites the cartridge memory on the tape. This converts the cartridge into a valid

customer-supplied scratch (blank) data cartridge.

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select function

4. Insert the FMR data cartridge (or the tape drive will exit maintenance mode).

The SCD changes to a flashing tape and rewrites the header in the cartridge memory to change the cartridge

to a valid customer-supplied scratch (blank) data cartridge:

v If the operation is successful, the tape drive displays function code

rewinds and unloads the newly converted customer-supplied scratch data cartridge, and exits maintenance mode.

v If the operation is not successful, an error code displays. To determine the

error, locate the code in Table 13 on page 61. To clear the error, turn the power off, then on again.

erases the field microcode replacement (FMR) data and

. The SCD changes to a flashing

appears in the SCD. (If you

. The tape drive erases the firmware on the

Function Code 9: Display Error Code Log

Function Code ordered; the most recent is presented first and the oldest is presented last). If there

are no errors in the log, function code (SCD).

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to view the most recent error codes.

4. Press the Unload Button again to view successive error codes. Let two to three seconds pass between each depression.

5. After viewing all error codes, exit this function and maintenance mode by pressing the Unload Button again.

displays the last 10 error codes, one at a time (the codes are

displays in the Single-character Display

appears in the SCD. (If you

Appendix B. Diagnostic and Maintenance Functions 75

Function Code A: Clear Error Code Log

Function Code

erases the contents of the error code log.

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select the function.

flashes in the SCD, followed by erases all errors from the error code log. The tape drive exits maintenance mode.

Function Code C: Insert Cartridge into Tape Drive

This function cannot be selected by itself, but is part of other maintenance functions (such as Run Tape Drive Diagnostics and Create FMR Tape) that require a tape cartridge to be inserted.

appears in the SCD. (If you

. The tape drive

76 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Function Code E: Test Cartridge & Media

Approximate Run Time = 15 minutes per loop

Total Number of Loops = 10

Function Code its magnetic tape are acceptable.

Attention

When you perform this test, data on the suspect tape will be overwritten.

performs tests that determine whether a suspect cartridge and

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until

appears in the SCD. (If you cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select the function. The SCD changes to a flashing

4. Ensure that the write-protect switch on the suspect cartridge is off, then insert the cartridge (or the tape drive exits maintenance mode). The SCD changes to

. The tape drive runs the tests.

v If no error is detected, the test will loop and begin again. To stop the loop,

press the Unload Button for one second and release. When the loop ends, temporarily appears in the SCD. The drive rewinds the tape, unloads the cartridge, and exits maintenance mode.

v If an error is detected the test stops,

code could appear). To determine the error, locate

appears in the SCD (another

in Table 13 on page 61. The drive unloads the tape cartridge, exits maintenance mode. To clear the error, turn the power off, then on again.

Appendix B. Diagnostic and Maintenance Functions 77

Function Code F: Write Performance Test

Approximate Run Time = 5 minutes

Total Number of Loops = 10

Function Code to tape.

Attention

For this test, insert only a customer-supplied scratch (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge.

performs tests to ensure that the drive can read from and write

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until

appears in the SCD. (If you cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select the function. The SCD changes to a flashing

4. Insert a customer-supplied scratch (blank) data cartridge that is not write-protected (or the tape drive will exit maintenance mode). The SCD

changes to a flashing

If you inserted an invalid or write-protected tape cartridge,

Note:

. The tape drive runs the tests.

appears in the SCD. The tape drive unloads the cartridge and exits maintenance mode.

v If no error is detected, the test will loop and begin again. To stop the loop,

press the Unload Button for one second and release. When the loop ends,

temporarily appears in the SCD. The drive rewinds and unloads the tape, partially ejects the cartridge, then exits maintenance mode. The solid amber Status Light turns off.

v If the number of written data sets is at least 6% less than the total number of

78 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Function Code H: Test Head

Approximate Run Time = 10 minutes

Total Number of Loops = 10

Function Code tape-carriage mechanics work correctly.

Attention

For this test, insert only a customer-supplied scratch (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge.

performs tests to ensure that the tape drive’s head and

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until

appears in the SCD. (If you cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select the function. The SCD changes to a flashing

4. Insert a customer-supplied scratch (blank) data cartridge that is not write-protected (or the tape drive will exit maintenance mode). The SCD

changes to a flashing

. The tape drive runs the tests.

v If no error is detected, the test will loop and begin again. To stop the loop,

press the Unload Button for one second and release. When the loop ends,

temporarily appears in the SCD. The drive rewinds the tape and unloads the cartridge. The drive then exits maintenance mode.

v If an error is detected the test stops, error code

determine the error, locate

in Table 13 on page 61. The drive unloads the

appears in the SCD. To

tape cartridge and exits maintenance mode. To clear the error, turn the power off, then on again.

Appendix B. Diagnostic and Maintenance Functions 79

Function Code J: Run Fast Read/Write Test

Approximate Run Time = 5 minutes

Total Number of Loops = 10

Function Code to tape.

Attention

For this test, insert only a customer-supplied scratch (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge.

performs tests to ensure that the drive can read from and write

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until

appears in the SCD. (If you cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select the function. The SCD changes to a flashing

4. Insert a customer-supplied scratch (blank) data cartridge that is not write-protected (or the tape drive will exit maintenance mode). The SCD

changes to a flashing

If you inserted an invalid or write-protected tape cartridge,

Note:

. The tape drive runs the tests.

appears in the SCD. The tape drive unloads the cartridge and exits maintenance mode.

v If no error is detected, the test will loop and begin again. To stop the loop,

press the Unload Button for one second and release. When the loop ends,

temporarily appears in the SCD. The drive rewinds and unloads the tape, partially ejects the cartridge, then exits maintenance mode. The solid amber Status Light turns off.

v If an error is detected, the Status Light flashes amber, the tape drive posts an

error code to the SCD. To determine the error, locate the code in Table 13 on page 61. The tape drive unloads the cartridge and exits maintenance mode. To clear the error, turn the power off, then on again.

80 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

Function Code L: Load/Unload Test

Approximate Run Time = 15 seconds per loop

Total Number of Loops = 10

Function Code

The diagnostic loops ten times. To stop the diagnostic and exit maintenance mode, press the Unload Button once to abort the test.

Attention

Even though no data is written during this test, it is recommended that you

use a blank (customer-supplied scratch) cartridge for this test.

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press the Unload Button once per second until cycle past the desired code, press the Unload Button once per second until the code reappears.)

3. Press and hold the Unload Button for three or more seconds, then release it to

select the function. The SCD changes to a flashing

4. Insert a customer-supplied scratch (blank) data cartridge that is not write-protected (or the tape drive will exit maintenance mode). The SCD

changes to a flashing v If no error is detected, the test will loop and begin again. To stop the loop,

press the Unload Button for one second and release. When the loop ends, temporarily appears in the SCD. The drive rewinds the tape and unloads the cartridge. The drive then exits maintenance mode.

v If an error is detected the test stops,

the error, locate cartridge and exits maintenance mode. To clear the error, turn the power off, then on again.

tests the drive’s ability to load and unload a tape cartridge.

appears in the SCD. (If you

. The tape drive runs the tests.

appears in the SCD. To determine

in Table 13 on page 61. The drive unloads the tape

Appendix B. Diagnostic and Maintenance Functions 81

Function Code P: Enable Post Error Reporting

When selected, deferred-check conditions are reported to the host. Therefore, temporary errors are reported in the sense data. This selection is normally used as

a request from support personnel. Default is

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press and hold the Unload Button for three seconds while

SCD. The SCD changes to

Function Code U: Disable Post Error Reporting

When selected, turns Post Error reporting off. Deferred-check conditions (temporary errors) are NOT reported to Host (normal mode of drive operation).

Default is

1. Place the drive in maintenance mode. For instructions, see “Entering Maintenance Mode” on page 68.

2. Press and hold the Unload Button for three seconds while

SCD. The SCD changes to

(disabled).

appears in the

82 IBM TotalStorage 3580 Ta pe Drive Setup, Operator, and Service Guide

IBM TotalStorage 3580 L33, TotalStorage 35803H Setup, Operator, And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual