IBM TI5, TF7, TG5, TM7 User Manual

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SureMark Printers

DBCS User’s Guide

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GA27-4256-00updated March 18, 2002

updated March 18, 2002

Note

Before using this information and the product it supports, be sure to read “Safety Information” on page xi and the general information under Appendix G, “Notices” on page 173.

Third Edition (September 2000)

This edition applies to IBM SureMark Printers, models TI5, TG5,, TF7 and TM7. This edition replaces publication GA18-7710-01.

Order publications through your IBM representative or the IBM branch office serving your locality. Publications are not stocked at the address given below.

A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address your comments to:

IBM Corporation, Information Development, Department CJMA PO Box 12195 Research Triangle Park, North Carolina, 27709 USA

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

updated March 18, 2002

Preface ............................ix

Who Should Read This Manual ...................ix

How This Manual Is Organized ...................ix

Related Publications and Diskettes ..................x

Where to Find More Information ...................x

Tell Us What You Think ......................x

Safety Information ........................xi

Summary of Changes .....................xix

Web-only Update for GA27-4256-01 (March 2002)............xix

Web-only Update for GA27-4256-01 (June 2001) ............xix

GA18-7710-01 .........................xix

GA27-4256-00 .........................xix

Figures ...........................xxi

Tables ...........................xxiii

Part 1. General Information ..........................1

Chapter 1. Introduction ......................3

Printer Overview .........................3

Description of Models .......................4

Features Used with the SureMark Printers ..............5

Planning Information .......................5

Your Responsibilities ......................5

Limitations ..........................6

Communication Interfaces ....................6

Temperature and Humidity Limits..................7

Physical Dimensions ......................7

Power Requirements ......................8

Hardware Requirements .....................8

Software Requirements .....................9

Single-Byte Character Set (SBCS) Code Pages ............9

Double-Byte Character Set (DBCS) Code Pages ...........10

Bar Codes .........................10

Chapter 2. Installation Instructions .................11

Unpacking the Printer ......................11

Installing the SureMark Printers ...................12

Installing for RS-232/RS-485 Communication .............12

Installing for USB Communication .................15

Using the Wall Mounting Feature ..................18

Installing the Fillers .......................19

Installing Fillers for RS-232/RS-485 Printers .............19

Installing Fillers for USB Printers .................21

RS-232 Communication Mode Selections ...............23

Baud Rate Selection ......................23

RS-232 Communications Protocol Selection .............23

USB Communication Mode ....................25

USB Selection .........................25

Chapter 3. SureMark Installation, Service, and Utility Software ......27

updated March 18, 2002

Software Adjustments (Models TI5 and TG5 Only) ............27

Using the 4690 Operating System .................27

Using IBM Point-of-Sale Device Diagnostics .............28

Using Reference/Service Diskettes (RS-485 or RS-232 Only) .......28

4610 DBCS Installation Utility Diskette ................31

DBCS Code Page Download ....................31

4610 DBCS Installation Utility Diskette Code Page Download.......31

DBCS Code Page Download – POSS for Windows (RS-485 and USB only) 33

DBCS User-Defined Character Download ...............35

Firmware Update ........................36

4610 DBCS Installation Utility Diskette for Updating SureMark Firmware. . . 36 Using POSS For Windows for Updating SureMark Firmware (RS-485 and

USB Only).........................37

Using 4690 OS 4610 Utility to Update SureMark Firmware ........38

Updating 4610 Firmware Using RS-232 Attachment Cable ........38

Limitation on Updating Firmware .................39

Emulating the IBM Model 3 or Model 4 Printers .............39

Enabling Emulation Using 4610 DBCS Installation Utility Diskette .....39

Enabling Emulation Using 4690 On-Line Terminal Diagnostics ......40

Limitations for Emulation ....................40

Printing Saved Data ......................41

Emulating an Epson Single-Station Printer (Single-Station SureMark Only) . . . 41

Enabling Epson Emulation....................42

Limitations for Epson Emulation..................42

Changing the Printer Mode between DBCS and SBCS ..........42

Proportional Font Conversion Utility .................43

Resources on the Internet .....................43

Part 2. Models TI5 and TG5..........................45

Chapter 4. Operation (Models TI5 and TG5) .............47

Operating Controls and Indicators ..................47

Ribbon Loading ........................49

Paper Loading .........................51

Thermal Printhead Cleaning ....................53

Chapter 5. Testing and Problem Analysis – Models TI5 and TG5 .....55

Testing the Printer........................55

Offline Tests ..........................56

Customer Receipt Test .....................56

Document Insert Test .....................56

Resetting the Printer - Offline ..................59

Problem Determination .....................59

Part 3. Models TF7 and TM7 .........................61

Chapter 6. Operation (Models TF7 and TM7) .............63

Operating Controls and Indicators ..................63

Paper Loading .........................63

Thermal Printhead Cleaning ....................66

Chapter 7. Testing and Problem Analysis – Models TF7 and TM7 .....67

Testing the Printer........................67

Offline Test ..........................68

RS-232 Hex Dump .......................69

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Resetting the Printer - Offline ...................70

Problem Determination ......................70

Part 4. Appendixes..............................71

Appendix A. Consumable Supplies ................73

Paper Specifications .......................73

Thermal Paper ........................73

Document Insert Forms (Models TI5 and TG5 Only) ..........74

Print Ribbons (Models TI5 and TG5 Only) ..............75

Appendix B. Technical Information .................77

General Description .......................77

Specifications .........................77

Memory Units .........................79

Immediate Commands ......................79

Voltage Conversion Circuitry ....................79

RS-485 Serial I/O Parameters ...................80

Cash Drawer Connector Pin Assignments ...............80

RS-232 Connector Pin Assignments .................80

RS-232 Parameters .......................81

USB Connector Pin Assignments ..................81

Code Page Definitions ......................82

Generic Code Page ......................83

Code Page 437 .......................84

Code Page 858 .......................85

Code Page 860 .......................86

Code Page 863 .......................87

Code Page 865 .......................88

Code Page 932 .......................89

Code Page 949 .......................90

Code Page 950 .......................91

Code Page 1381 .......................92

Character Fonts ........................93

Thermal Printing Font .....................93

Impact Printing Fonts (Models TI5 and TG5 Only) ...........94

Appendix C. RS-232 Programming Information ...........100

RS-232 Commands Summary by Function ..............100

Alphabetized RS-232 Commands Summary ..............104

System Commands .......................107

Exercise Program ......................107

Verify Previous Commands Completed ..............107

Status Request .......................107

Extended Address Command – Request Printer ID ..........107

Preset or Onetime-Set Commands .................109

Download Graphics (Logo) Commands ..............109

Predefine Messages .....................111

Download User-Defined Characters ................112

Download Double-Byte Characters ................117

Flash Storage Write .....................121

Erase Flash EPROM Sector ..................121

Send Checksum of Flash EPROM Sector .............122

Microcode Tolerance (MCT) Information - Loading ..........122

Microcode Tolerance (MCT) Information - Request ..........123

DBCS Address Vectors ....................125

Contents v

updated March 18, 2002

Setup Commands .......................125

Set Print Mode .......................125

Set or Cancel Double-Wide Mode ................126

Set or Cancel Double-High Mode.................127

Set or Cancel Underline Mode..................127

Set or Cancel Overline Mode ..................127

Set or Cancel Invert Mode ...................127

Set or Cancel Emphasized Printing ................128

Set or Cancel High Quality Print Mode...............128

Set Print Station .......................128

Select User-Defined or Resident Character Sets ...........129

Set Code Page .......................129

Set Inter-Character Spacing...................129

Set Inter-Character Spacing – DBCS ...............130

Set or Cancel Rotated Characters ................130

Set Print Station Parameters ..................130

Select 1/8-Inch Line Spacing ..................131

Select 1/6-Inch Line Spacing ..................131

Select Color Printing .....................132

Set Line Spacing Using Minimum Units ..............132

Set Sheet Eject Length ....................133

Set Horizontal Tab Positions ..................133

Set Left Margin Position ....................133

Set Relative Position .....................134

Align Positions .......................134

Set or Cancel Unidirectional Printing ...............135

Set Error Recovery Function ..................136

Define Document Wait Time ..................136

Status Sent to System.....................137

Select Character for Reprinted Lines ...............137

Reinitialize the Printer .....................138

Enable or Disable the Feed Buttons (Models TI5 and TG5 Only) .....138

Enable or Disable the Beeper (Models TF7 and TM7 Only) .......139

Enable or Disable Upside-Down Printing ..............139

Select Character Size for Scalable Fonts ..............140

Fix Font Matrix .......................141

Print Logo Inline .......................141

Enable or Disable Two-Color Printing ...............141

Bar Code Commands ......................142

Print Bar Code .......................142

Select Horizontal Size of Bar Code ................145

Select Bar Code Height ....................146

Select Printing Position of Human Readable Information (HRI) ......146

Select Font for HRI ......................146

Print PDF417 Bar Code ....................147

Select PDF417 ECC (Error Correction Codewords) Level ........147

Select Aspect Ratio PDF417 Bar Code ..............148

Enable PDF417 Truncation ...................148

Print Character Commands ....................148

Print and Line Feed......................148

Print and Line Feed......................149

Print, Form Feed, and Cut the Paper (FF) .............149

Print and Feed Paper n lines ..................149

Print and Feed Paper Using Minimum Units .............149

Print Graphic Messages .....................150

Select and Print a Graphics (Logo) Command ............150

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Print Predefined Graphics (Logo) Command ............151

Print Predefined Messages ...................152

Miscellaneous Commands ....................152

Tab to Next Tab Stop .....................152

Return Home (Select Printhead Location)..............153

Paper Cut/DI Eject ......................153

Generate Drive Pulse for Cash Drawer ..............153

Retrieve the Flash Storage ...................154

Retrieve Size of User Flash Storage ...............154

Retrieve Printer Usage Statistics .................154

Asynchronous (Real-Time) Commands ...............155

Real-Time Requests .....................156

Data Buffer Management and Batch Printing .............157

Reset Line Count ......................157

Disable Line Count ......................157

Hold Printing Until Buffer is Released ...............157

Document Handling.......................157

Portrait Mode ........................158

Landscape Mode ......................158

Status Summary .......................160

Message from the Printer ...................160

Status Byte 1 ........................160

Status Byte 2 ........................161

Status Byte 3 ........................161

Status Byte 4 ........................162

Status Byte 5 ........................162

Status Byte 6 ........................162

Status Byte 7 ........................162

Status Byte 8 ........................162

Appendix D. Uploading Electronic Journal Data ...........163

Enable the Upload of EJ Data ...................163

Disable the Upload of EJ Data...................163

Upload the EJ Data.......................163

Request the Size of the EJ Space .................164

Erase the EJ Data in the Printer ..................164

Appendix E. Proportional Fonts .................165

Preparing the Fonts.......................165

Implementing Proportional Fonts ..................165

Layout Using Align Commands .................165

Layout using Set Tab Position ..................166

Appendix F. Emulation Support for Epson Single-Station Printer ....169

Commands Supported in Emulation Mode ..............169

Commands with Limited Support in Emulation Mode ..........171

Commands Not Supported in Emulation Mode .............172

Connectivity Differences .....................172

Appendix G. Notices ......................173

Electronic Emission Notices....................173

Federal Communications Commission (FCC) Statement ........173

Industry Canada Class A Emission Compliance Statement .......173

Avis de conformité aux normes d’Industrie Canada ..........173

European Union (EU) Mark of Conformity Statement .........174

Japanese Voluntary Control Council for Interference (VCCI) Statement 175

Contents vii

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Korean Communications Statement ................175

Chinese Class A warning statement ................175

Taiwanese Class A Warning Statement ..............175

Australia / New Zealand Compliance Statement ...........176

Trademarks..........................176

Index ............................177

viii SureMark DBCS User’s Guide

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Preface

This manual assists you with installing, testing, and performing problem determination for models TI5, TF7, and TM7 of the IBM SureMark Printer.

Who Should Read This Manual

This manual is intended for use by persons who are installing, testing, or programming a Model TI5, TF7 or TM7 IBM SureMark Printer. The manual should also be used for problem determination on the printer.

How This Manual Is Organized

Part 1 contains information that applies to SureMark printers in general: v Chapter 1, “Introduction” provides an overview of the features and options of the

SureMark printers.

v Chapter 2, “Installation Instructions”–provides information on installing the

SureMark printers.

v Chapter 3, “SureMark Installation, Service, and Utility Software”–provides

information about using SureMark utilities to setup or modify your system configuration.

Part 2 contains information that is specific to the thermal/impact SureMark printer, Models TI5 and TG5:

v Chapter 4, “Operation (Models TI5 and TG5)”–provides information about the

controls and indicators. Ribbon loading and paper loading instructions are also included.

v Chapter 5, “Testing and Problem Analysis – Models TI5 and TG5”–provides

information on testing and on problem determination.

Part 3 contains information that is specific to the single-station SureMark printers, models TF7 and TM7:

v Chapter 6, “Operation (Models TF7 and TM7)”–provides information on the

controls and indicators. Paper loading instructions are also included.

v Chapter 7, “Testing and Problem Analysis – Models TF7 and TM7”–provides

information on testing and on problem determination.

The appendixes contain the following information:

v Appendix A, “Consumable Supplies”–information about consumable supplies. v Appendix B, “Technical Information”–information about technical specifications. v Appendix C, “RS-232 Programming Information”–information about RS-232

programming commands.

v Appendix D, “Uploading Electronic Journal Data”–information about uploading

electronic journal data while the SureMark is in Model 4 emulation mode.

v Appendix E, “Proportional Fonts”–information about creating and using

proportional fonts.

v Appendix F, “Emulation Support for Epson Single-Station Printer”–expanded

information about Epson emulation mode.

v Appendix G, “Notices”–information about trademarks and electronic emission

notices

Related Publications and Diskettes

v IBM SureMark Printers: DBCS Hardware Service Manual, GY27-0397 v IBM SureMark Printers: DBCS Installation Utilities Diskette v IBM 4693 Point-of-Sale Terminals Reference Diskette v IBM 4694/4695 Point-of-Sale Terminals Service Diskette v IBM Safety Information – Read This First, GA27-4004 v IBM SurePOS 700 Series: System Reference, SA27-4220 v IBM SurePOS 500 Series: System Reference, SA27-4255 v POSS Programming Reference and User’s Guide, SC30-3560

The diskettes are only available by download from the Internet. See “Resources on the Internet” on page 43 for more information.

For information about ordering IBM publications that are not shipped with the SureMark printers, contact your IBM representative or your place of purchase.

Where to Find More Information

A CD-ROM is available that contains books that are part of the IBM Retail Store Solutions Library Collection, SK2T-0331.

updated March 18, 2002

Current versions of Retail Store Solutions documentation and downloadable diskettes are available on the IBM Retail Store Solutions Web site. See “Resources on the Internet” on page 43 for information about accessing the site.

Tell Us What You Think

Your feedback is important in helping to provide the most accurate and high-quality information. Please take a few moments to tell us what you think about this book. The only way for us to know if you are satisfied with our books, or how we might improve their quality, is through feedback from customers like you. If you have any comments about this book, there is a comment form at the back of this book. You can also get a copy of the form from the PDF version of the book on the Web.

To access a PDF version of this book, visit the Retail Store Solutions Web site at:

http://www.ibm.com/solutions/retail/store

From there, select Support at the left, then select Publications.

After you have filled out the form, return it by mail, by fax, or by giving it to an IBM representative. If applicable, include a reference to the specific location of the text on which you are commenting. For instance, include the page or table number.

Between major revisions of this manual we may make minor technical updates. The latest softcopy version of this manual is available under Publications on the IBM Retail Store Solutions Web site.

x SureMark DBCS User’s Guide

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Safety Information

Before you begin to install this product, read the safety information in IBM Safety Information - Read This First, GA27-4004. This booklet describes safe

procedures for cabling and plugging in electrical equipment.

Voordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies—Lees dit eerst, GA27-4004. Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten.

Danger:

Gevaar:

Preface xi

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Perigo:

Antes de começar a instalar este produto, leia as informações de segurança contidas em Informações Sobre Seguranaça—Leia Isto Primeiro, GA27-4004. Esse folheto descreve procedimentos de segurança para a instalaçãode cabos e conexões em equipamentos elétricos.

Fare!

Før du installerer dette produkt, skal du lse sikkerhedsforskrifterne i Sikkerhedsforskrifter—Lœs dette fø rst GA27-4004. Vejledningen beskriver den fremgangsmåde, du skal bruge ved tilslutning af kabler og udstyr.

Gevaar

Voordat u begint met het installeren van dit produkt, dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information - Read This First, GA27-4004. In dit boekje vindt u veilige procedures voor het aansluiten van elektrische appratuur.

VAARA

Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa Turvaohjeet—Luetämä ensin, GA27-4004, olevat turvaohjeet. Tässä kirjasessa on ohjeet siitä, miten sä hkölaitteet kaapeloidaan ja kytketään turvallisesti.

xii SureMark DBCS User’s Guide

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Danger

Avant d’installer le présent produit, consultez le livret Informations pour la sécurité–Lisez-moi d’ abord, GA27-4004, qui dé crit les procédures à

respecter pour effectuer les opérations de câ blage et brancher les équipements électriques en toute sécurité.

Vorsicht

Bevor mit der Installation des Produktes begonnen wird, die Sicherheitshinweise in Sicherheitsinformationen—Bitte zuerst lesen, IBM Form GA27-4004. Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für das Verkabeln und Anschlieβen elektrischer Geräte.

Vigyázat

Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information — Read This First, GA27–4004 kö nyvecskében leírt biztonsági

informá ciókat. Ez a kö nyv leírja, milyen biztonsági intézkedéseket kell megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.

Pericolo

prima di iniziare l’installazione di questo prodotto, leggere le informazioni relative alla sicurezza riportate nell’opuscolo Informazioni di sicurezza—Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche.

Preface xiii

updated March 18, 2002

Fare

Før du begynner å installere dette produktet, må du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon—Les dette fø rst, GA27–4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr.

Perigo

Antes de iniciar a instalação deste produto, leia as informações de segurança Informações de Segurança—Leia Primeiro, GA27–4004. Este documento descreve como efectuar, de um modo seguro, as ligações eléctricas dos equipamentos.

Peligro

Antes de empezar a instalar este producto, lea la información de seguridad en Información de Seguridad—Lea Esto Primero, GA27–4004. Este documento describe los procedimientos de sequridad para cablear y enchufar equipos eléctricos.

xiv SureMark DBCS User’s Guide

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Varning—livsfara

Innan du börjar installera den här produkten börduläsa sä kerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta fö rst, GA27–4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning.

Preface xv

IBM

updated March 18, 2002

IBM

xvi SureMark DBCS User’s Guide

GA27-4004

updated March 18, 2002

Preface xvii

updated March 18, 2002

xviii SureMark DBCS User’s Guide

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Summary of Changes

This section summarizes the changes included in the latest editions of this manual.

Web-only Update for GA27-4256-01 (March 2002)

This update contains updates to the paper loading procedure for models TM6 and TF6. See “Paper Loading” on page 63.

Web-only Update for GA27-4256-01 (June 2001)

This edition includes the updates for the TG5 model.

GA18-7710-01

This edition includes information for the support of a USB logic card.

Information that was added includes:

v “USB Connector Pin Assignments” on page 81. v USB information has been added to “Voltage Conversion Circuitry” on page 79

and “Hardware Requirements” on page 8.

v The part number for the available USB cables has been added to “Features

Used with the SureMark Printers” on page 5.

v Information about your responsibilities when using USB communications has

been added to “Planning Information” on page 5.

v The data rate for USB communications has been added to “Communication

Interfaces” on page 6.

v Information about installing the SureMark printer for use with USB

communications has been added to “Installing for USB Communication” on page 15.

v Information about installing fillers for the SureMark printer when using USB

communications has been added to “Installing Fillers for USB Printers” on page 21.

v Communication mode information for USB has been added to “USB

Communication Mode” on page 25.

v Relevant information for performing problem determination with USB has been

added to Table 6 on page 59.

GA27-4256-00

This edition includes information for the support of the new single-station SureMark printers, which are models TF7 and TM7, and also information about new functions and commands for Model TI5. Changed or new information is indicated by a revision bar (|) in the left margin. (There are no revision bars in the margin of figures. Refer to “Figures” on page xxi for revision bars that show which figures have been changed.)

Changes for this edition include: v Because there are important differences between models TF7 and TM7, which

are single-station SureMark printers, and the Model TI5 thermal/impact SureMark printer, the book has been reorganized into three parts.

updated March 18, 2002

– Part 1, “General Information” on page 1 contains information that is similar for

all SureMark models. Information about the new single-station printers has been added throughout this part.

– Part 2, “Models TI5 and TG5” on page 45 contains information that is specific

to the Model TI5 thermal/impact SureMark printer.

– Part 3, “Models TF7 and TM7” on page 61 contains information that is specific

to the new single-station SureMark printers – models TF7 and TM7.

v A new thermal font has been added. See “Set Print Mode” on page 125 and

“Thermal Printing Font” on page 93.

v Support for emulation of an Epson single-station printer has been added.

(Emulation is only available when the SureMark is in SBCS mode.) See “Emulating an Epson Single-Station Printer (Single-Station SureMark Only)” on page 41 for information about how to enable emulation and an overview of the limitations to using emulation mode. See Appendix F, “Emulation Support for Epson Single-Station Printer” on page 169 for detailed information about what Epson commands are supported in emulation mode.

v A font conversion utility has been added as part of the support for proportional

fonts. See “Proportional Font Conversion Utility” on page 43.

v Information about uploading electronic journal data while the printer is emulating

a Model 4 printer has been added. See Appendix D, “Uploading Electronic Journal Data” on page 163.

v The following commands have been added:

–“Proportional Font” on page 114 –“Select Color Printing” on page 132 – n=09 (Align Column Right) for “Align Positions” on page 134 –“Enable or Disable Upside-Down Printing” on page 139 –“Select Character Size for Scalable Fonts” on page 140 –“Fix Font Matrix” on page 141 –“Print Logo Inline” on page 141 –“Enable or Disable Two-Color Printing” on page 141 – n=09 (Code 128A, 128B, and 128C) for “Print Bar Code” on page 142

v The following command, which is supported only on models TF7 and TM7, has

been added: –“Enable or Disable the Beeper (Models TF7 and TM7 Only)” on page 138

xx SureMark DBCS User’s Guide

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Figures

1. IBM SureMark Printers .............................3

2. SureMark Printer Dimensions – Models TI5 and TG5 ..................7

3. SureMark Printer Dimensions – Models TF7 and TM7 .................8

4. Cable Connectors and RS-232 Settings Switch for Thermal/Impact SureMark Printers .....12

5. Cable Connectors for Single-Station SureMark Printers .................13

6. RS-232 Mode Switches for Single-Station SureMark Printers...............13

7. RS-232 and RS-485 Cable Routing for Single-Station SureMark Printers ..........14

8. USB Ports for Thermal/Impact SureMark Printers (View is from the bottom rear of the printer) 15

9. USB Ports for Single-Station SureMark Printers ...................16

10. USB Cable Routing for Single-Station SureMark Printers ................16

11. Mounting a Single-Station SureMark on a Wall ....................18

12. Installing the Fillers for RS-232/RS-485 Systems ...................20

13. Installing the Fillers for USB Systems .......................22

14. Adjustment and Alignment Printouts ........................30

15. Switch for Epson Emulation ...........................42

16. SureMark Printer - Indicators, Controls, and Printing Stations (Models TI5 and TG5) ......47

17. Inserting Documents .............................48

18. Printable Area of an Inserted Document (Portrait) ...................48

19. Printable Area of an Inserted Document (Landscape) .................49

20. Opening the Ribbon Cover ...........................49

21. Ribbon Cartridge Loading ...........................50

22. Ribbon Path around the Printhead ........................50

23. Paper Cover – Models TI5 and TG5 ........................51

24. Paper Loading Path –: Models TI5 and TG5 .....................52

25. Printhead and Print Line Area – Models TI5 and TG5 .................53

26. Offline Printer Test Pattern – Customer Receipt Station (Models TI5 and TG5) ........57

27. SureMark Printer - Indicator, Control, and Printing Station (Models TF7 and TM7) .......63

28. Paper Loading Path..............................64

29. Paper Loading Path (Models TF7 and TM7) .....................65

30. Printhead and Print Line Area (Models TF7 and TM7) .................66

31. Offline Printer Test Pattern – Models TF7 and TM7 ..................69

32. Printer’s Resident Character Set - Generic Code Page .................83

33. Code Page 437 ...............................84

34. Code Page 858 ...............................85

35. Code Page 860 ...............................86

36. Code Page 863 ...............................87

37. Code Page 865 ...............................88

38. Code Page 932 ...............................89

39. Code Page 949 ...............................90

40. Code Page 950 ...............................91

41. Code Page 1381 ...............................92

42. Proportional Font Example ...........................116

updated March 18, 2002

xxii SureMark DBCS User’s Guide

updated March 18, 2002

Tables

1. Warranty Information ..............................1

2. Adjustment Procedures Using 4690 Operating System .................28

3. Adjustment Procedures Using the Point-of-Sale Device Diagnostics ............28

4. Font Files for DBCS Code Pages .........................33

5. UDC Font File Names for DBCS Code Pages ....................36

6. Troubleshooting – Models TI5 and TG5 ......................59

7. Troubleshooting – Models TF7 and TM7 ......................70

8. Station Characteristics .............................78

9. Sound Characteristics .............................78

10. 9-pin to 9-pin RS-232 Connector Layout ......................81

11. 25-pin to 25-pin RS-232 Connector Layout .....................81

12. RS-232 Commands Organized by Function ....................100

13. RS-232 Commands in Alphabetical Order .....................104

14. Address Ranges for DBCS Code Pages ......................118

15. MCT Command Definitions...........................123

16. Fonts for Models TI5, TG5, TF7, and TM7 .....................126

17. Width and Height for Scalable Fonts .......................140

18. Code 128 character set ............................143

19. Retrievable Usage Data ............................155

20. Commands Supported in Epson Emulation Mode ..................169

21. Commands with Limited Support in Epson Emulation Mode...............171

22. Commands Not Supported in Epson Emulation Mode .................172

updated March 18, 2002

xxiv SureMark DBCS User’s Guide

updated March 18, 2002

Part 1. General Information

This part contains descriptions of the SureMark printers that support DBCS mode and information about installing the printers.

The following table shows the warranty information for each printer model.

Table 1. Warranty Information

Machine type Description Warranty

4610-TI3 Attaches to the IBM 4694/4800.

RS232, RS485, USB (Pearl white covers)

4610-TI4 Attaches to the IBM 4694/4800.

RS232, RS485, USB (Pearl white covers)

4610-TI5 (DBCS – AP only)

4610-TM6 Attaches to the IBM 4694/4800.

4610-TM7 (DBCS – AP only)

4610-TF6 TM6 with iron gray covers to match

4610-TF7 TM7 with iron gray covers to match

4610-IF6 Functionally equivalent to TF6 with

4610-TG3 Functionally equivalent to Model TI3

4610-TG4 Functionally equivalent to Model TI4

4610-TG5 (DBCS – AP only)

4610-DG3 Functionally equivalent to Model

4610-DG4 Functionally equivalent to Model

4610-DI3 Functionally equivalent to Model TI3

4610-DI4 Functionally equivalent to Model TI4

4610-DM6 Functionally equivalent to Model

Attaches to the IBM 4694/4800. RS232, RS485, USB (Pearl white covers)

RS232, RS485, USB (Pearl white covers)

Attaches to the IBM 4694/4800. RS232, RS485, USB (Pearl white covers)

4840

iron gray covers but with IOR warranty

with iron gray covers to match the IBM 4840

Functionally equivalent to Model TI5 with iron gray covers to match the IBM 4840

TG3 but with Depot warranty

TG4 but with Depot warranty

but with Depot warranty

TM6 but with Depot warranty

Warranty

service

IOR 24x7 none

Depot repair IOR 24x7 IOR

Depot repair IOR 24x7, IOR

IOR 24x7 none

Depot repair IOR 24x7, 9x5

upgrade

9x5

updated March 18, 2002

Note: IOR 24x7 is IBM onsite repair 24 hours times seven days per week. 9x5 is

nine hours per day for five days per week.

2 SureMark DBCS User’s Guide

updated March 18, 2002

Chapter 1. Introduction

Printer Overview .........................3

Description of Models .......................4

Features Used with the SureMark Printers ..............5

Planning Information .......................5

Your Responsibilities ......................5

Limitations ..........................6

Communication Interfaces ....................6

Temperature and Humidity Limits..................7

Physical Dimensions ......................7

Models TI5 and TG5 .....................7

Models TF7 and TM7 .....................7

Power Requirements ......................8

Hardware Requirements .....................8

Software Requirements .....................9

Operating System Requirements .................9

Application Requirements ...................9

Single-Byte Character Set (SBCS) Code Pages ............9

Double-Byte Character Set (DBCS) Code Pages ...........10

Bar Codes .........................10

Printer Overview

Figure 1. IBM SureMark Printers

The IBM SureMark printers are high-performance, high-function printers. The SureMark is available in several models:

v Models TI5 and TG5 feature a thermal customer receipt station and an impact

v Models TF7 and TM7 are single-station thermal printers. They contain no

document insert station. The dual printheads enable quiet, fast printing at the customer receipt station while providing the capability to print and frank checks and to print multipart forms through the document insert station.

document insert station. These models cost less, weigh less, and have a smaller footprint than the Models TI5 and TG5 printer. Models TF7 and TM7 have been designed for wall mounting, if desired by the retailer.

updated March 18, 2002

All SureMark printers provide:

v Fast, quiet receipt printing v Easy paper loading v 2-MB flash memory for storing messages, logos, code pages, and double-byte

character sets

v Bar code generation v Downloadable fonts and code pages v Downloadable microcode v Small footprint v Support for RS-232 (EIA 232) and RS-485 (EIA 485) interfaces

The single-station SureMark printers, and also SureMark Models TI5 and TG5 printers that have been updated with the latest firmware, support the following in the thermal station:

v Proportional fonts (SBCS only) v Scalable fonts v Color printing – black plus one accent on two-color thermal paper (thermal

station only)

v Upside-down printing

Additional features of some SureMark models include:

v Support for USB interface (models TI5, TG5, and TM7) v Easy-to-load ribbon cartridge (Models TI5 and TG5) v Epson emulation (models TF7 and TM7, SBCS only)

Description of Models

SureMark printers are available in the following models that can operate in either single-byte character set (SBCS) mode or double-byte character set (DBCS) mode:

| | | |

Models TI5 and TG5

Models TF7 and TM7

When any of these printers operates in DBCS mode, you can use one of the following character sets (characters must be downloaded to the printer from the Utility Diskette or using POSS for Windows):

v Japanese v Korean v Traditional Chinese v Simplified Chinese

Standard models that supports receipt and document printing. Model TG5 is

equivalent to Model TI5 but with iron gray covers to match the IBM 4840

system units.

Smaller models that contain only a thermal customer receipt station.

Because there is no document insert station, these models do not support

document printing.

Models TF7 and TM7 have an audible alarm, a spill-resistant design, and

an optional wall mount.

For Food Service customers, the covers on Model TF7 match the IBM

SurePOS 500 Series systems. For Retail customers, the covers on Model

TM7 match the IBM 4694 systems if the RS-232/RS-485 interface is

ordered, and match the IBM SurePOS 700 Series systems if the USB

interface is ordered.

4 SureMark DBCS User’s Guide

updated March 18, 2002

Note: IOR 24x7 is IBM onsite repair 24 hours times seven days per week. 9x5 is

nine hours per day for five days per week.

Features Used with the SureMark Printers

All models support the following features:

v Integration Panel v 40-Character VFD Post Extension v Distributed Printer Cable (RS-485) v Integrated Cable (RS-485) v Short RS-232 Communications Cable, 2 m (about 6.6 ft), P/N 86H2192 v Long RS-232 Communications Cable, 4 m (about 13.1 ft), P/N 86H2195

v Power Supply (RS-232 and USB), P/N 42H1176 v Power Cords (country-specific) v RS-232/RS-485 Interface Card

Models TI5, TG5, and TM7 support the following features:

v USB Cable — Powered, 0.5 m (about 1.6 ft), P/N 01L1646 v USB Cable — Powered, 3.8 m (about 12.5 ft), P/N 01L647 v USB Cable — Standard, 5.0 m (about 16.4 ft), P/N 08L2014 v USB Interface Card

Because a cash drawer can attach directly to the SureMark, all models also support the following features:

v Compact Cash Drawer - Vertical Till v Compact Cash Drawer - Horizontal Till v Full-size Cash Drawer - Adjustable Till v Full-size Cash Drawer - Fixed Till Insert v Short Cash Drawer Cable, P/N 72H3802 v Long Cash Drawer Cable, P/N 72H3803

Planning Information

Your Responsibilities

You are responsible for replenishing consumable supplies, including roll paper for the thermal (customer receipt station) printer, and, depending on your model, forms and ribbon cartridges for the impact (document insert) station. (See Appendix A, “Consumable Supplies”.)

The customer must load the appropriate DBCS fonts in the printer.

If you plan to use RS-232 communications, you are responsible for ordering a 24 V dc power supply with a power cord. You are also responsible for ordering the RS-232 cable.

Note: If a 3-wire RS-232 cable is to be used, the printer must be set to XON/XOFF

mode. (See “RS-232 Communications Protocol Selection” on page 23.)

| |

It is the customers responsibilities to update printer firmware as needed prior to installing printers and as desired during the printer’s life.

Chapter 1. Introduction 5

updated March 18, 2002

If you plan to use RS-485 communications, you are responsible for ordering the RS-485 cable.

| | | | | |

If you plan to use USB communications, you are responsible for ordering one of the following:

v A powered USB cable, P/N 08L2014. v A standard USB cable with a Type B connector for the printer, and a power brick.

The 3.8-m USB cable for a distributed configuration is P/N 01L1647 and the

0.5-m USB cable for an integrated configuration is P/N 01L1646.

SureMark printers have no physical journal station. You must use an electronic journaling application instead. Electronic journaling eliminates the

need to store paper journal tapes and the time-consuming task of searching papers should the need arise.

Limitations

SureMark printers have a safety feature that slows printing if excessive duty cycles are used. This feature protects the printer hardware from potential damage and should not be noticeable during normal operation.

Communication Interfaces

All SureMark printers can support the RS-232 and RS-485 interfaces. Models TI5, TG5, and TM7 can also support the USB interface. For SureMark models that can support the USB interface, you can upgrade installed printers from RS-232/RS-485 to USB by ordering a USB interface card.

RS-232 supports 9600 and 19 200 baud rates. RS-485 operates at a 187.5K baud rate. USB supports data rates up to 12 Mbps.

6 SureMark DBCS User’s Guide

updated March 18, 2002

Temperature and Humidity Limits

Shipping -40° to 60° C (-40° to 140° F) with 5% to 100% relative humidity

including condensation, but excluding rain

Storage 0to60° C (32 to 140° F) Operating 0to40° C (32 to 104° F) with 8 to 80% relative humidity

To allow convection cooling, ventilation holes in the covers must not be blocked.

Physical Dimensions

Models TI5 and TG5

Width 190.5 mm (7.5 in.) Depth 255 mm (10 in.) Height Front: 140 mm (5.5 in.), Rear: 190 mm (7.5 in.) Weight 4.4 kg (9.6 lb)

190 mm

(7.5 in.)

255 m

(10 in.)

Figure 2. SureMark Printer Dimensions – Models TI5 and TG5

200.5 m (7.9 in.)

190.5 m (7.5 in.)

Models TF7 and TM7

Width 145 mm (5.7 in.) Depth 177 mm (7.0 in.) Height Front: 95 mm (3.7 in.), Rear: 121 mm (4.8 in.) Weight 1.4 kg (3.0 lb) without paper

Chapter 1. Introduction 7

121 m

(4.8 in.)

updated March 18, 2002

177 m

(7.0 in.)

145 mm

(5.7 in.)

Figure 3. SureMark Printer Dimensions – Models TF7 and TM7

Power Requirements

The SureMark printers do not contain a power supply. When the printer is operating in RS-232 mode, an external power supply must be attached to connector J2 of the interface card of the printer. This connector is located under the printer and is accessible without removing the printer covers. (See Figure 4 on page 12 for thermal/impact SureMark printers, and Figure 5 on page 13 for single-station SureMark printers.) Connector J2 has the following pin functions:

Pin Signal 1 +24Vdc 2 Not Connected 3 Ground

When the SureMark printer is operating in RS-485 mode, power is supplied to the printer from the IBM POS system. The system supplies 5V, 24 V, or 38 V dc to the printer.

| |

When the SureMark printer has the USB feature installed and is using the powered USB cable, 24V is supplied from the system unit.

When the SureMark printer has the USB feature installed and is using a 4-wire cable with a Type B connector, you must use an external power brick (+24V dc).

Hardware Requirements

The SureMark printers work with the following systems:

v IBM 4694 systems (both SBCS and DBCS models) v 4614 (RS-232 connection only with power supply) v IBM 4695 systems (RS-232 connection only and with power supply)

8 SureMark DBCS User’s Guide

updated March 18, 2002

v PC or other store controller with an RS-232 or USB port

v SurePOS 700 Series systems (USB connection only) v SurePOS 500 Series systems (RS-232 connection only)

Software Requirements

Operating System Requirements

When using the RS-485 interface, attach SureMark printers to systems that are running one of these operating systems:

v IBM PC DOS 2000 or later with POSS for DOS V1.60(c) or later v Windows Version 3.1 or later with POSS for Windows V1.43 or later v Windows NT Version 3.51 or later with POSS for Windows V1.43 or later v Windows 95/98 with POSS for Windows V1.43 or later v 4690 OS V2R4, when available

| | | |

When using the USB interface, attach SureMark printers to systems that are running one of these operating systems:

v Windows 98, 2nd Edition with POSS for Windows V2.00 or later v Windows 2000 Professional with POSS for Windows V2.00 or later

When using the RS-232 or RS-485 interface, you can use OLE for Retail POS (OPOS) V1.4.0 with the following operating systems, if POSS for Windows V1.43 or later is first installed:

v Windows 95 v Windows NT 4.0

POSS drivers can be downloaded from the Retail Store Solutions Web site. See “Resources on the Internet” on page 43 for more information.

If you use the RS-485 interface, you must use POSS or 4690 OS drivers. If you use the RS-232 interface, use the commands described in Appendix C, “RS-232 Programming Information” on page 97.

Application Requirements

Many IBM retail applications run on the 4690 OS in single-byte mode. The applications can be modified to run in double-byte mode with customer engagement.

Customers must be at these application levels (or higher) when running the 4690 OS:

Application Name Product

IBM SUREPOS Application Client/Server Environment for 4690 OS

IBM 4680 Chain Drug Sales Application 5669-212 9201 IBM 4680-4690 General Sales Application 5696-546 9701 IBM 4680-4690 Supermarket Application 5696-536 9701

Single-Byte Character Set (SBCS) Code Pages

These SBCS code pages are resident in the printer:

v Generic v 437 (US) v 858 (International)

Maintenance

Number

5745-C44 N/A

Level

Chapter 1. Introduction 9

v 860 (Portuguese) v 863 (Canadian French) v 865 (Norwegian)

When you download a DBCS code page, the SBCS code page of the character set is downloaded as user-defined code page 1. Additional code pages (three thermal and one impact) can be downloaded, if desired, using the 4610 DBCS Installation Utility Diskette. The diskette is available on the Web. See “Resources on the Internet” on page 43 for more information.

Double-Byte Character Set (DBCS) Code Pages

The following DBCS code pages are available for downloading to Models TI5, TG5, TF7, and TM7 of the SureMark printer:

v 932 (Japanese v 949 (Korean) v 950 (Traditional Chinese) v 1381 (Simplified Chinese)

Use the 4610 DBCS Installation Utility Diskette to download the code pages. The diskette is available on the Web. See “Resources on the Internet” on page 43 for more information.

updated March 18, 2002

Bar Codes

When you download a DBCS code page, the SBCS code page of the character set is downloaded as user-defined code page 1.

All character sets cannot be resident simultaneously.

SureMark printers can generate these bar codes:

v UPC-A v UPC-E v JAN13 (EAN-13) v JAN8 (EAN-8) v Code 39 v ITF v Codabar v Code 128C v Codes 128A, 128B, and 128C (requires latest firmware for Models TI5 and TG5) v Code 93 v PDF 417

10 SureMark DBCS User’s Guide

updated March 18, 2002

Chapter 2. Installation Instructions

Unpacking the Printer ......................11

Installing the SureMark Printers ...................12

Installing for RS-232/RS-485 Communication .............12

Installing for USB Communication .................15

Using the Wall Mounting Feature ..................18

Installing the Fillers .......................19

Installing Fillers for RS-232/RS-485 Printers .............19

Installing Fillers for USB Printers .................21

RS-232 Communication Mode Selections ...............23

Baud Rate Selection ......................23

RS-232 Communications Protocol Selection .............23

DTR/DSR Control ......................23

XON/XOFF Control .....................24

USB Communication Mode ....................25

USB Selection .........................25

Before installing a SureMark printer, be sure to read “Electronic Emission Notices”

on page 173.

DANGER

To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

DANGER

To avoid shock hazard:

The power cord must be connected to a properly wired and earthed receptacle.

Any equipment to which this product will be attached must also be connected to properly wired receptacles.

Note: For translations of these safety notices, see IBM Safety Information – Read

This First, GA27–4004.

Unpacking the Printer

Note: Save all packing material and shipping containers.

1. Remove the SureMark printer from the shipping container and place it on a flat

surface.

2. Open any shipping containers of additional options and accessories to install

with the SureMark printer.

3. Carefully remove any remaining packing material and packing tape.

Installing the SureMark Printers

Installing for RS-232/RS-485 Communication

1. Power the system off and disconnect the RS-232 power supply.

2. Locate the rear cable connectors.

3. If you are using the RS-232 communication port: a. Check the settings on the RS-232 mode switch, which is near the rear

cable connections. (See Figure 4.) See “RS-232 Communication Mode Selections” on page 23 for information on switch settings.

Note: If the RS-232 communication cable has only 3 wires or if the system

output is 3 pins (2 signals and a ground), you must use XON/XOFF mode.

b. Connect the power supply to the printer.

4. Connect the RS-485 or RS-232 communication cable to the correct port.

updated March 18, 2002

OFF

RS 232 Mode Switch

Figure 4. Cable Connectors and RS-232 Settings Switch for Thermal/Impact SureMark Printers. (View is from the bottom rear of the printer.)

Cash Drawer Por t

Power Supply Por t (RS 232 Only)

RS 232 Por t

RS 485 Port

12 SureMark DBCS User’s Guide

updated March 18, 2002

Power supply port (RS-232 only)

RS-232 port

RS-485 port

Cash drawer connector

Figure 5. Cable Connectors for Single-Station SureMark Printers. (View is from the bottom rear of the printer)

OFF

RS-232 mode switches

Cash drawer connector

Figure 6. RS-232 Mode Switches for Single-Station SureMark Printers. (View is from the bottom rear of the printer)

5. For single-station printers, route any power cord and cables as shown in Figure 7 on page 14.

Chapter 2. Installation Instructions 13

updated March 18, 2002

Cash drawer cable

Power cord

RS-232 cable

Figure 7. RS-232 and RS-485 Cable Routing for Single-Station SureMark Printers

Cash drawer cable

RS-485 cable

6. Connect any other signal cables for I/O devices to the correct ports.

7. Check that all signal cables are installed and seated in the correct ports.

8. If you are installing the printer on an integrated unit: a. Pull out the locking lever at the left side of the system unit. (wide systems

only)

b. For single-station printers, place the printer in the square-shaped filler

panel.

c. Route the keyboard cable to the side of the tab as shown in Figure 12 on

page 20.

d. Route all cables attached to the printer through the center opening of the

system unit and place the printer (with its filler panel, if it is a single-station

printer) on the system unit. e. If you have fillers to install, go to “Installing the Fillers” on page 19. f. Lift the system unit rear cover and attach any cables from the printer to the

system unit. (If this is a RS-232-attached printer, reattach the brick power cord if you had to detach it to route it through the center opening.)

9. Power on the printer by either: v Connecting the brick power supply cable to a properly wired and grounded

power source and powering it on

v Powering on the POS system unit for an RS-485-attached printer.

Note: Both voltage sources should not be connected to the printer at the

same time, even if one of the sources is powered off. Potential system damage could occur under these conditions.

10. For single-station SureMark printers, turn on the power on/off switch on the printer.

14 SureMark DBCS User’s Guide

updated March 18, 2002

11. For thermal/impact printers, locate the ribbon cartridge and install it in the printer. (See “Ribbon Loading” on page 49.) Be sure that the ribbon is routed through the printhead correctly.

12. Load the paper roll into the printer. See “Paper Loading” on page 51 for

thermal/impact SureMark printers or “Paper Loading” on page 63 for single-station SureMark printers.

13. Installation is now complete. Go to Chapter 5, “Testing and Problem Analysis –

Models TI5 and TG5” on page 55 for thermal/impact printers or Chapter 7, “Testing and Problem Analysis – Models TF7 and TM7” on page 67 for single-station printers and run the offline tests.

Installing for USB Communication

1. Disconnect the power brick from the printer, if one is connected.

2. Locate the rear cable connectors.

Cash Drawer Por t

Figure 8. USB Ports for Thermal/Impact SureMark Printers (View is from the bottom rear of the printer)

Power Supply Por t

Powered USB Port

Standard USB Port

Chapter 2. Installation Instructions 15

updated March 18, 2002

Power supply port

Powered USB port

Standard USB port

Cash drawer connector

| |

| | | |

Cash drawer cable

Standard USB cable

Power cord

Figure 9. USB Ports for Single-Station SureMark Printers. (View is from the bottom rear of the printer)

3. For single-station printers, route any power cord and cables as shown in Figure 10.

Cash drawer cable

Powered USB cable

Figure 10. USB Cable Routing for Single-Station SureMark Printers

| |

4. Connect the USB communication cable to the correct port.

5. Connect any other signal cables for I/O devices to the correct ports.

16 SureMark DBCS User’s Guide

updated March 18, 2002

| |

| | |

| |

| | | |

| | |

| |

| | |

| | | |

6. Check that all signal cables are installed and seated in the correct ports.

7. If you are installing the printer on an integrated SurePOS 700 Series system: a. For single-station printers, place the printer in the square-shaped filler

panel.

b. Route all cables attached to the printer through a rear opening of the

system unit and place the printer (with its filler panel, if it is a single-station printer) on the system unit.

c. Make the side of the printer overlap the tab on the side of the system unit.

(wide systems only)

d. If you have additional fillers to install, go to “Installing the Fillers” on

page 19.

e. If a fence or I/O tray is installed, lift the system unit rear cover and attach

any cables from the printer to the system unit. (If a power brick was disconnected at the beginning of the installation or is needed because a standard USB cable is being used, attach the power brick.)

8. If you are using a power brick, power on the printer by connecting the power brick supply cable to a properly wired and grounded power source and powering it on.

9. For single-station SureMark printers, turn on the power on/off switch on the printer.

10. For thermal/impact printers, locate the ribbon cartridge and install it in the printer. (See “Ribbon Loading” on page 49.) Be sure that the ribbon is routed through the printhead correctly.

11. Load the paper roll into the printer. See “Paper Loading” on page 51 for

thermal/impact SureMark printers or “Paper Loading” on page 63 for single-station SureMark printers.

12. Installation is now complete. Go to Chapter 5, “Testing and Problem Analysis – Models TI5 and TG5” on page 55 for thermal/impact printers or Chapter 7, “Testing and Problem Analysis – Models TF7 and TM7” on page 67 for single-station printers and run the offline tests.

Chapter 2. Installation Instructions 17

Using the Wall Mounting Feature

Because of their light weight and small footprint, the single-station SureMark printers can be mounted on a wall. This is a useful feature when counter space is limited.

To use the printer with the wall mounting feature:

1. Position the mounting bracket on a wall that has no dangerous objects, such as electrical wires or pipes, hidden beneath the wall surface.

Note: Position the bracket so that the installed printer will not extend more than

10 cm (4 in.) into a walk, hall, corridor, passageway or aisle.

2. Attach the bracket securely to the wall with four 6-mm (0.25-in.) screws. The screws are not provided. You should use fasteners that are suitable for the type of wall construction, such that the bracket is securely attached to the wall. For walls that are constructed of gypsum wallboard on wood or metal studs, use four good-quality medium-capacity or high-capacity hollow-wall anchors.

3. Route the communication cable up the wall surface or through the bracket.

4. Connect the cables to the printer.

5. Place the SureMark printer on the two bracket posts. Slide the printer down until a click sounds.

updated March 18, 2002

Wall bracket

Mounting posts

Screws (not provided)

SureMark with top cover open

Figure 11. Mounting a Single-Station SureMark on a Wall

18 SureMark DBCS User’s Guide

updated March 18, 2002

Installing the Fillers

Installing Fillers for RS-232/RS-485 Printers

Notes:

1. On an integrated unit, pull out on the locking lever at the left side of system unit.

2. Ensure that the side of each filler overlaps the tab on the side of the system unit.

To install fillers:

1. Power off the system and disconnect the RS-232 power supply (if connected). See Figure 4 on page 12.

2. If you have a video display on an integrated system: a. Move the display on its arm to the side and remove any tape holding the

alignment ring. b. Remove the knockout section of the display filler. c. Align the display filler with the alignment ring and slide the filler onto the

ring. Press the display filler into place. See Figure 12 on page 20.

3. If you do not have a video display, place the display filler on the system unit. Do not remove the knockout section. See Figure 12 on page 20.

4. If you have a short keyboard, place the keyboard filler beside the keyboard. See Figure 12 on page 20.

5. Place the printer filler beside the display filler. Make sure you route the printer cable to the side, as shown in Figure 12 on page 20.

Chapter 2. Installation Instructions 19

updated March 18, 2002

Knockout Section

Display Filler

Printer Filler

Alignment Ring

Display Filler Keyboard Filler

Ta b

Locking Lever Cable

Figure 12. Installing the Fillers for RS-232/RS-485 Systems

20 SureMark DBCS User’s Guide

updated March 18, 2002

Installing Fillers for USB Printers

| | |

| |

1. Disconnect the power brick from the printer, if one is connected.

2. Place the display filler appropriate for the video display on the system unit. Do not remove the knockout section unless you have an integrated video mount. See Figure 13 on page 22.

3. If you have a short keyboard, place the keyboard filler beside the keyboard. See Figure 13 on page 22.

4. Place the printer filler beside the display filler. Make sure you route the keyboard cable to the side, as shown in Figure 13 on page 22.

Chapter 2. Installation Instructions 21

updated March 18, 2002

Knockout Section

Display Filler

Printer Filler

Alignment Ring

Display Filler Keyboard Filler

Ta b

Cable

Figure 13. Installing the Fillers for USB Systems. (SurePOS 700 Series system is shown as an example.)

22 SureMark DBCS User’s Guide

updated March 18, 2002

RS-232 Communication Mode Selections

Switch settings described in this section apply only when the printer is connected to the system with the RS-232 cable. The switch is accessible without removing the printer covers. (See Figure 4 on page 12 to see how to access the switch.)

Baud Rate Selection

SureMark printers support two RS-232 baud rates, 9600 and 19 200. The baud rate is selected using switch 1 on the RS-232 settings switch. Set the switch as follows:

Switch 1 OFF 9600 baud Switch 1 ON 19 200 baud

The printer normally ships with switch 1 in the OFF position, which selects the 9600 baud rate.

RS-232 Communications Protocol Selection

SureMark printers support RS-232 protocol using either DTR/DSR or XON/XOFF to control data transmission. XON/XOFF mode uses system and printer software to control the flow of data.

Use switch 2 on the RS-232 settings switch to select the mode. Switch settings are:

Switch 2 OFF DTR/DSR control Switch 2 ON XON/XOFF control (must use with a 3-wire interface)

The printer normally ships with switch 2 in the OFF position, which selects DTR/DSR control.

DTR/DSR Control

DSR Definition: DSR is an output from the printer. It indicates when the printer is

ready to receive data.

DTR Definition: DTR is an input to the printer. It indicates to the printer that the system is ready to receive data.

DSR Operation: A DSR signal becomes inactive when the printer is not ready to receive data (for example, at power-on reset or when its buffer is full).

Chapter 2. Installation Instructions 23

updated March 18, 2002

DTR Operation: A DTR signal becomes inactive when the system is not ready to receive data (for example, at power-on reset or when its buffer is full).

XON/XOFF Control

XON Definition: = DC1 (X'11') XOFF Definition: = DC3 (X'13')

During XON/XOFF control, the printer transmits an XON every 3 seconds after a power on reset (POR) completes to indicate the printer is ready to receive data. When the first message is received, the printer stops transmitting the XON signal. The printer transmits an XOFF when the RS-232 input buffer is 80% full after which it transmits one XON when the buffer is 20% full.

XON/XOFF Transparent Mode Operation

This is the default mode. See “Message from the Printer” on page 160 for the format of printer to system messages, which include a byte count, status bytes, and optional extended status bytes or user data.

XON and XOFF signals are always transmitted independently and are not inside any part of the message, including the byte count, status bytes, or user data. When a message includes optional user data, the byte count (bytes 1 and 2) can include X'10', X'11', or X'13'. When X'10', X'11', or X'13' occur in transparent XON/XOFF mode, the byte count is bit-exclusive-OR’ed with X'21' and is prefixed by the DLE (X'10') character to become:

Value in Message Becomes X'10' X'1031' X'11' X'1030' X'13' X'1032'

User data with X'10', X'11', or X'13' is also treated this way in transparent XON/XOFF mode. The byte count is not incremented for such extra characters.

Determining XON/XOFF Control

You can determine whether XON/XOFF control is being used by sending the extended address command and checking the feature byte, bit 3. If this bit is set, the printer is in XON/XOFF mode. (See “Extended Address Command – Request Printer ID” on page 107.

Disabling XON/XOFF Transparent Mode

You can disable transparent XON/XOFF mode as described in “Real-Time Requests” on page 156. When disabled, X'10', X'11', or X'13' can occur within messages. However, because such values are actual count bytes or data bytes and are not XON or XOFF characters (DLE, XON, and XOFF characters do not occur within messages), no transform takes place. The values are not bit-exclusive-OR’ed with X'21' because no transform occurs for such values within messages as it does during transparent XON/XOFF mode. DLE, XON, or XOFF occur only before or after a message.

24 SureMark DBCS User’s Guide

updated March 18, 2002

USB Communication Mode

| | | |

USB Selection

No switches or special commands are required for USB communication. With the USB interface card and cables in place, the system automatically detects the printer when it is attached and performs any necessary setup. The printer operates at data rates up to 12 Mbps.

Universal serial bus (USB) is an industry standard communication interface. It is used to attach devices, such as printers, displays, and keyboards, to personal computers or IBM POS systems that have USB ports. The standard USB port (with a power brick) is used to attach the SureMark to personal computers. The powered USB port is used to attach the SureMark to IBM POS systems. See Figure 8 on page 15 for the thermal/impact SureMark printers and Figure 9 on page 16 for the single-station SureMark printers.

Chapter 2. Installation Instructions 25

updated March 18, 2002

26 SureMark DBCS User’s Guide

updated March 18, 2002

Chapter 3. SureMark Installation, Service, and Utility Software

Software Adjustments (Models TI5 and TG5 Only) ............27

Using the 4690 Operating System .................27

Using IBM Point-of-Sale Device Diagnostics .............28

Using Reference/Service Diskettes (RS-485 or RS-232 Only) .......28

4610 DBCS Installation Utility Diskette ................31

DBCS Code Page Download ....................31

4610 DBCS Installation Utility Diskette Code Page Download.......31

DBCS Code Page Download – POSS for Windows (RS-485 and USB only) 33

DBCS User-Defined Character Download ...............35

Firmware Update ........................36

4610 DBCS Installation Utility Diskette for Updating SureMark Firmware. . . 36

Using POSS For Windows for Updating SureMark Firmware (RS-485 and

USB Only).........................37

Using 4690 OS 4610 Utility to Update SureMark Firmware ........38

Updating 4610 Firmware Using RS-232 Attachment Cable ........38

Limitation on Updating Firmware .................39

Emulating the IBM Model 3 or Model 4 Printers .............39

Enabling Emulation Using 4610 DBCS Installation Utility Diskette .....39

Enabling Emulation Using 4690 On-Line Terminal Diagnostics ......40

Limitations for Emulation ....................40

Printing Saved Data ......................41

Printing Buffer Data – Thermal/Impact SureMark Models TI5 and TG5 41

Printing Buffer Data – Single-Station SureMark Printers ........41

Emulating an Epson Single-Station Printer (Single-Station SureMark Only) . . . 41

Enabling Epson Emulation....................42

Limitations for Epson Emulation..................42

Changing the Printer Mode between DBCS and SBCS ..........42

Proportional Font Conversion Utility .................43

Resources on the Internet .....................43

This chapter describes how to make software adjustments using the 4690 OS, IBM POS Device Diagnostics (POSS for Windows, RS-485 and USB only), or diskettes and other resources that are available from the Retail Store Solutions Web site. See “Resources on the Internet” on page 43 for more information.

Software Adjustments (Models TI5 and TG5 Only)

Depending on your operating system and whether the printer is operating in SBCS or DBCS mode, you can use the following to make software adjustments to a SureMark printer:

v 4690 Operating System v IBM POS Device Diagnostics v Reference/service diskettes

Using the 4690 Operating System

Note: This procedure is applicable only in SBCS mode, when DBCS is supported

by customer engagement, or with 4690 OS V2R4, when it is available.

1. Start Utility Mode by pressing S1, typing 95, and then pressing S2.

2. When “enter request” is displayed, enter the keying sequence from the table for the procedure you want to do.

3. Press S2 to advance through the various parts of the printer adjustment steps.

4. Type 99and then press S2 to exit.

Table 2. Adjustment Procedures Using 4690 Operating System

Procedure Keying Sequence

Print Current Adjustment Values - see Figure 14 on page 30. 7, 2, 1, S2 Character Alignment Procedure - see Figure 14 on page 30. 7, 2, 2, S2 DI Front Load Print Line Adjustment - see Figure 14 on

page 30. Backlash Adjustment (Landscape) 7, 2, 5, S2 Engineering Use Only 7, 2, 7, S2 Hardware Setup Option 7, 2, 8, S2 Update Printer Firmware 7, 2, 9, S2

Using IBM Point-of-Sale Device Diagnostics

| |

This utility is for RS-485 and USB only.

1. Start the IBM Point-of-Sale Device Diagnostics application from the Windows Start menu.

2. Click 4610 Printer.

3. Click Device Utility.

4. Select the appropriate tab for the desired adjustment:

updated March 18, 2002

7, 2, 3, S2

Table 3. Adjustment Procedures Using the Point-of-Sale Device Diagnostics

Procedure Tab

Character Alignment Adjustments DI Front Load Adjustment Adjustments Backlash Adjustment (Landscape) Adjustments Engineering Use Only Read MCT Firmware Update Firmware Update Reset Thermal Print Head Statistics Reset Stats Reset CR Motor Statistics Reset Stats Reset Impact Print Head Statistics Reset Stats Reset DI Motor Statistics Reset Stats Reset Transport Motor Statistics Reset Stats

Using Reference/Service Diskettes (RS-485 or RS-232 Only)

1. Load the reference/service diskette. See the hardware service manual for your system for reference/service diskette procedures.

2. Select Test Menu.

3. Select Run POS Device Tests for an RS-485 connection. Select RS232 4610 Printer Test for an RS-232 connection.

4. If another system is attached, select the system whose printer you want to adjust. This is unnecessary when there is no other system attached.

5. Select Printer Utilities.

6. Select the adjustment you want to make from the menu.

28 SureMark DBCS User’s Guide

updated March 18, 2002

v Print current adjustment values - see Figure 14 on page 30. v Character alignment procedure - see Figure 14 on page 30. v DI front load print line adjustment - see Figure 14 on page 30. v Document landscape adjustment - see Figure 14 on page 30. v Engineering use only v Change 4610 Model Configuration v Reset printer statistics

Note: Because the first four adjustments affect only the document insert

station, they are not displayed as selectable options if the printer is a single-station SureMark.

7. Follow the instructions that are printed on the printer or displayed on the screen.

8. Press S1 (Esc on the Enhanced A/N Keyboard) to return to the previous menu.

Chapter 3. SureMark Installation, Service, and Utility Software 29

CURRENT ADJUSTMENT VALUES H 5 = Character alignment TL5 = Top line front insert BL3 = Bottom line top insert

CHARACTER ALIGNMENT PROCEDURE

updated March 18, 2002

TL1

TL2

TL3

TL4

TL5

TL6

TL7

TL8

TL9

Measure from the top edge of this paper to the top of each print line. Press the key (1-9) that corresponds to the print line that is closest to 5MM.

Press the key (1-9) that corresponds to the pair of H's that appear to be most aligned

5 = selected line

Figure 14. Adjustment and Alignment Printouts

30 SureMark DBCS User’s Guide

updated March 18, 2002

4610 DBCS Installation Utility Diskette

This utility is for both RS-232 and RS-485 operation. It includes:

v The latest level of firmware for the printer v A README file that describes how to use the utility program. v A utility program that performs the following functions:

– Update printer firmware – Configure the printer model – Create, edit, and download SBCS user-defined character font, logo image,

and messages

– Edit and download DBCS code pages and DBCS user-defined character font – Convert fonts and logo files from impact to thermal

v Sample files for the utility program:

– An SBCS user-defined character file – A message file – A logo file

v Utility program to enable/disable Model 4 Printer emulation (SBCS mode only) v Utility program to change the printer mode between DBCS and SBCS

DBCS Code Page Download

SureMark models TI5, TG5, TF7, and TM7 can receive a DBCS code page from an attached host system connected by an RS-485 cable (cable 7), an RS-232 cable, or a USB cable.

The following mediums can be used to download a DBCS code page: v 4610 DBCS Installation Utility Diskette code page download (RS-485 or RS-232

connection)

v POSS for Windows DBCS code page download (RS-485 or USB connection) v 4690 OS V2R4 font download, when available

After downloading the latest level software from the Retail Store Solutions Web site (see “Resources on the Internet” on page 43), use the appropriate procedure that follows to download a DBCS code page.

4610 DBCS Installation Utility Diskette Code Page Download

Use the 4610 DBCS Installation Utility Diskette to download a DBCS code page to a SureMark that is connected to a system unit by either an RS-232 or RS-485 cable.

To download a diskette font, perform the following steps:

1. Download the fonts diskette from the Retail Store Solutions Web site (see “Resources on the Internet” on page 43).

2. Download the latest level of the 4610 DBCS Installation Utility Diskette from the Retail Store Solutions Web site (see “Resources on the Internet” on page 43). Place the file that you download, which is 4610dbcs.exe, in a temporary directory. Run 4610dbcs.exe in a DOS window to create the diskette. If you are using Windows NT, you might need to use FORCEDOS.

3. Insert the 4610 DBCS Installation Utility Diskette in drive A.

4. Power on the system unit to which the SureMark is connected.

5. Select Run Printer Utility for the RS-232 or RS-485 connection.

6. Follow the displayed instructions to complete the font download.

Chapter 3. SureMark Installation, Service, and Utility Software 31

updated March 18, 2002

a. Press Enter (OK) at the logo screen. b. Select the connection type (RS-485 or RS-232).

For the RS-232 connection, also select the following:

v Communications port (COM1, COM2, COM3, COM4) v Baud rate (9600 or 19 200) v Control flow (DTR/DSR or XON/XOFF) v IRQ test

Refer to the communication mode selection switches located at the bottom

rear of the SureMark printer when making the above selection. c. Press Enter (OK). d. Select the printer model, then select Enter (OK). e. Select F10 (Menu). f. Select O (Operations). g. Select F (Download Fonts). h. If you want to selectively download code pages, go to Step 6j. Otherwise,

select one of the font sets from the font set menu, then select D

(Download). Use this option with POSS for Windows, OPOS, or JavaPOS

drivers.

The following DBCS font files are downloaded to the printer when you

select Yes (you can change the list of files in a:\utility\fontset.dat before

selecting Yes):

v DBCS for thermal printhead

v DBCS for impact printhead

v SBCS for user-defined thermal code page 1

v SBCS for user-defined impact code page 1

v DBCS user-defined character for thermal printhead

v DBCS user-defined character for impact printhead

i. When prompted, insert the appropriate DBCS Font Diskette in drive A (see

“Resources on the Internet” on page 43 for information about downloading the diskette), then select OK.

Go to Step 7.

j. Select S (Selective Download).

k. Select E (Erase EPROM). l. Select the code set (SBCS or DBCS), code page, station (Thermal or

m. Select B (Browse) and specify the font file, if required. n. Select D (Download). o. Select Yes. When prompted, insert the appropriate DBCS Font Diskette in

p. Go to Step 7.

7. After the font download has completed,

32 SureMark DBCS User’s Guide

Note: If you are using the 4610 DBCS Installation Utility Diskette with a

printer that will be used with POSS for Windows, OPOS, or JavaPOS drivers, then do not use the selective download. If you use the selective download with those drivers, the drivers will not recognize what DBCS code page has been downloaded.

Impact), and characters (Normal or User-Defined).

drive A (see “Resources on the Internet” on page 43 for information about

downloading the diskette), then select OK.

updated March 18, 2002

a. Press Done for confirmation if Download (Step 6h on page 32) was used.

Press OK for confirmation if Selective Download (Step 6j on page 32) was

used. b. Press C (Close) to close the dialog. c. Press Alt-X (Exit) to exit the menu. d. Press Enter to exit the utility.

8. When prompted, reinsert the 4610 DBCS Installation Utility Diskette, then press Enter.

9. Remove the diskette from drive A.

10. Press Ctrl-Alt-Delete to reboot the system.

DBCS Code Page Download – POSS for Windows (RS-485 and USB only)

DBCS fonts must be manually loaded into the SureMark printer. The process requires files that are downloaded from the IBM Retail Store Solutions Web site, including the 4610CVNT.EXE and AIPFNT46.EXE programs. For details, refer to the POSS Programming Reference and User’s Guide.

Note: This utility requires POS Suite V1.0.0 or greater. POS Suite includes POSS

for Windows.

1. Download the latest DBCS font files from the IBM Retail Store Solutions Web site to the same directory in which POSS for Windows is installed, which is usually the C:\POS\BIN directory. To access the files on the Web:

a. Go to the IBM Retail Store Solutions Web site at

http://www.ibm.com/solutions/retail/store

b. Select Support at the left edge of the main page. c. Under IBM SurePOS Systems and Peripherals, select IBM SureMark

Printer. d. Select the link to the Model TI5 and TG5 support page. e. Select the font files that you want to download.

The files for each DBCS code page are shown in Table 4.

Table 4. Font Files for DBCS Code Pages

Code Page File Name Codeset Station Where to Download

932 Japan Gothic Style

932 Japan Mincho Style

jpngh16.fnt jpngz16.fnt jpngh24.fnt jpngz24.fnt judcz16.fnt judcz24.fnt

jpnmh16.fnt jpnmz16.fnt jpnmh24.fnt jpnmz24.fnt judcz16.fnt judcz24.fnt

SBCS DBCS SBCS DBCS DBCS DBCS

Impact Impact Thermal Thermal Thermal Thermal

Chapter 3. SureMark Installation, Service, and Utility Software 33

Impact code page 1 Impact DBCS Thermal code page 1 Thermal DBCS Impact DBCS UDC Thermal DBCS UDC

updated March 18, 2002

Table 4. Font Files for DBCS Code Pages (continued)

Code Page File Name Codeset Station Where to Download

949 Korea

1381 Chinese PRC (Simplified)

950 Chinese Taiwan (Traditional)

kormh16.fnt kormz16.fnt kormh24.fnt kormz24.fnt kudcz16.fnt kudcz24.fnt

prcmh16.fnt prcmz16.fnt prcmh24.fnt prcmz24.fnt pudcz16.fnt pudcz24.fnt

rocmh16.fnt (Note 1) rocmz16.fnt rocmh24.fnt rocmz24a.fnt (Note 2) rocmz24b.fnt (Note 2) rudcz16.fnt rudcz24.fnt

rocmh16b.fnt (Note 1) rocmz16.fnt rocmh24.fnt rocmz24a.fnt (Note 2) rocmz24b.fnt (Note 2) rudcz16.fnt rudcz24.fnt

SBCS DBCS SBCS DBCS DBCS DBCS

SBCS DBCS SBCS DBCS DBCS DBCS DBCS

Impact Impact Thermal Thermal Thermal Thermal

Impact Impact Thermal Thermal Thermal Thermal Thermal

Impact code page 1 Impact DBCS Thermal code page 1 Thermal DBCS Impact DBCS UDC Thermal DBCS UDC

Impact code page 1 Impact DBCS Thermal code page 1 Thermal DBCS Thermal DBCS Impact DBCS UDC Thermal DBCS UDC

Notes:

a. The file rocmh16b.fnt contains bold fonts and the file rocmh16.fnt contains

normal fonts.

b. The file rocmz24a.fnt contains the BIG-5 code set and the IBM Selected

non-Chinese character set (first byte A1-F9 and second byte 40-7E, A1-FE). The file rocmz24b.fnt contains the IBM Selected non-Chinese/Chinese character set (first byte F2-F9 and second byte 81-A0).

2. Download the 4610CVNT.EXE program and the configuration files that it uses. To access the program and its files:

a. Go to the IBM Retail Store Solutions Web site at

http://www.ibm.com/solutions/retail/store

b. Select Support at the left edge of the main page. c. Under SurePOS Peripherals, select IBM SureMark Printer. d. Select the link to the Model TI5 and TG5 support page. e. Select Font Utility Package to download the zipped file that contains the

program and the configuration files.

f. Unzip the program and the configuration files into the same directory that

contains the font files that you previously downloaded.

3. Enter the 4610CVNT config_file command to create the font file that will be loaded into the printer. config_file is the name of the appropriate configuration file from the following list:

JPNGS932.CFG

Code page 932, Japan, Gothic style

34 SureMark DBCS User’s Guide

updated March 18, 2002

JPNMS932.CFG

Code page 932, Japan, Mincho style

KORMS949.CFG

Code page 949, Korea

CHNM1381.CFG

Code page 1381, Chinese – PRC

CHNM950N.CFG

Code page 950, Chinese – Taiwan, normal impact SBCS

CHNM950B.CFG

Code page 950, Chinese – Taiwan, bold impact SBCS

4. The font file is created. The file name is XXX.FON, where XXX is the same as the configuration file. For example, when you run the 4610CVNT program with JPNMS932.CFG, the font file is JPNMS932.FON.

5. Enter the following command to download the font set to the printer (AIPFNT46.EXE should be in the same directory in which POSS for Windows is installed, which is usually C:\POS:\BIN)

AIPFNT46 -s slot_number -p port_number -f font_file

where:

slot_number

The SureMark slot number. This is usually 1.

port_number

The SureMark port number. This is usually 17.

font_file

The name of the file created by the 4610CVNT.EXE program.

6. Wait a while. The SureMark font download takes several minutes.

DBCS User-Defined Character Download

To create a new character, use the 4610 DBCS Installation Utility Diskette with a SureMark that is connected to a system unit by either an RS-232 or RS-485 cable. The system unit must have a diskette drive, a PC keyboard, and a display.

To download a user-defined character:

1. Download the latest level of the 4610 DBCS Installation Utility Diskette from the Retail Store Solutions Web site (see “Resources on the Internet” on page 43).

2. Insert the 4610 DBCS Installation Utility Diskette in drive A.

3. Power on the system unit to which the SureMark is connected.

4. Select Run Printer Utility for the RS-232 or RS-485 connection.

5. Follow the displayed instructions to complete the font download. a. Press Enter (OK) at the logo screen. b. Select the connection type (RS-485 or RS-232).

For the RS-232 connection, also select the following:

v Communications port (COM1, COM2, COM3, COM4) v Baud rate (9600 or 19 200) v Control flow (DTR/DSR or XON/XOFF)

Refer to the communication mode selection switches located at the bottom rear of the SureMark printer when making the above selection.

Chapter 3. SureMark Installation, Service, and Utility Software 35

updated March 18, 2002

c. Press Enter (OK). d. Select F10 (Menu). e. Select E (Edit). f. Select D (Edit Font File). g. Insert the font diskette, which includes the DBCS UDC font files. The DBCS

UDC font file names for each code page and type of station are shown in Table 5.

Table 5. UDC Font File Names for DBCS Code Pages

Code Page File Name Station

932 (Japan) judcz16.fnt

judcz24.fnt

949 (Korea) kudcz16.fnt

kudcz24.fnt

1381 (PRC) pudcz16.fnt

pudcz24.fnt

950 (Taiwan) rudcz16.fnt

rudcz24.fnt

Impact Thermal

h. Select a font file and press Enter (OK). i. Edit the font and save it.

6. To download the file, see “DBCS Code Page Download” on page 31.

Firmware Update

| |

The SureMark printer has the capability to receive firmware updates from the host system unit to which it is attached for RS-485, RS-232, or USB connections.

The following mediums can be used to update the SureMark firmware:

v 4610 DBCS Installation Utility Diskette Firmware Update v POSS for Windows 4610 Printer Firmware Update Program v 4690 OS 4610 Utility v Alternative SureMark firmware update method via RS-232 attachment cable

Use the appropriate procedure that follows to update the SureMark firmware, after downloading the latest level software from the Retail Store Solutions Web site (see “Resources on the Internet” on page 43).

4610 DBCS Installation Utility Diskette for Updating SureMark Firmware

To update the firmware in SureMark configurations, use the 4610 DBCS Installation Utility Diskette with a SureMark that is connected to a system unit by an RS-232 or RS-485 cable. The system unit must have a diskette drive, a PC keyboard, and a display.

To update the firmware:

1. Download the latest level 4610 DBCS Installation Utility Diskette from the Retail Store Solutions Web site (see “Resources on the Internet” on page 43).

2. Insert the 4610 DBCS Installation Utility Diskette in drive A.

3. Power on the system unit that has the SureMark attached by an RS-232 or RS-485 cable.

36 SureMark DBCS User’s Guide

updated March 18, 2002

4. Select Run Printer Utility for RS-485 or RS-232 connection.

5. Follow the displayed messages to complete the firmware update. a. Press Enter (OK) at the logo screen. b. Select the connection type (RS-485 or RS-232).

For the RS-232 connection, also select the following:

v Communications port (COM1, COM2, COM3, COM4) v Baud rate (9600 or 19 200) v Control flow (DTR/DSR or XON/XOFF)

Refer to the communication mode selection switches, which are located at

the bottom rear of the SureMark printer, when making the above selection. c. Press Enter (OK) to proceed. d. Select F10 (Menu). e. Select O (Operations). f. Select A (Advanced Options). g. Select U (Update Firmware). h. Press Enter twice to select the desired firmware image file (usually only the

latest firmware image file is available for selection). i. Press Enter (Yes) again to commit to firmware update. j. The Information screen will display the firmware update percent completed.

Note: The SureMark flash update will take several minutes. Do not power

off the host system or SureMark printer after the update has started.

6. After the firmware update is complete, the SureMark printer will be reset. a. Press Enter (OK) to confirm. b. Press Alt-X (Exit). c. Press Enter to exit.

7. Remove the diskette from drive A.

8. Press Ctrl-Alt-Delete to reboot the system.

Using POSS For Windows for Updating SureMark Firmware (RS-485 and USB Only)

If you use a Windows operating system with the SureMark, you can use the POSS for Windows 4610 Printer Firmware Update program (AIPFLD46.EXE) to update SureMark firmware. For additional information, refer to the POSS Programming Reference and User’s Guide.

Note: This utility requires POS Suite V1.0.0 or greater. POS Suite includes POSS

for Windows.

1. Download the latest SureMark firmware update image file from the IBM Retail Store Solutions Web site (see “Resources on the Internet” on page 43) to the C:\POS\BIN directory. The file is AIP46MC5.HEX for models TI5, TG5, TF7, and TM7. Because the file in the directory is more current than the old file, the firmware will be automatically updated when the system is powered off, then powered on.

2. To update the SureMark firmware manually, enter the following command:

AIPFLD46.EXE -S slot_number -P port_number -F microcode_file [-Q]

where:

Chapter 3. SureMark Installation, Service, and Utility Software 37

slot_number

The SureMark slot number, which is usually 1. The slot number must be specified with decimal values only; hexadecimal values are not accepted.

port_number

The SureMark port number, which is usually 17. The port number must be specified with a decimal value.

microcode_file

Must be C:\POS\BIN\AIP46MC5.HEX.

-Q Quiet mode installation (no progress information)

3. The SureMark flash update will take several minutes.

updated March 18, 2002

| | | |

Note: USB printers connected to one of the SurePOS 700 Series systems can also

use the IBM Point-of-Sale Device Diagnostics, which is included in the POS Suite, to update firmware. See IBM SurePOS 700 Series System Reference for information about the IBM Point-of-Sale Device Diagnostics.

Using 4690 OS 4610 Utility to Update SureMark Firmware

| | |

| |

4690 OS users with SureMark printers that use RS-485 or USB connections to attach to medialess systems can update SureMark firmware (flash) by using the 4690 OS 4610 Utility Program function of 4690 OS.

Note: 4690 OS level 9910 or greater is required to use this utility.

1. To invoke the utility, press Ctrl S1, 95, Ctrl S2.

2. Press 729, Ctrl, S2 at the ENTER REQUEST prompt.

3. Press 1, Ctrl S2 to continue.

4. Message T7175 will display to confirm that the flash update has started.

5. The SureMark flash update will take several minutes. Message ″T9514 Enter Request″ displays after the 4610 flash update completes.

6. Enter 99, Ctrl S2 to end the SureMark utility.

Updating 4610 Firmware Using RS-232 Attachment Cable

To use the 4610 DBCS Installation Utility Diskette to update SureMark firmware for configurations that do not have a diskette drive and display and PC keyboard, you must provide a temporary RS-232 attachment to a host PC that does have a diskette drive.

Before starting the firmware update, you must obtain the following parts: v RS-232 attachment cable, either 2 meters in length (P/N 86H2192) or 4 meters in

length (P/N 86H2195).

v SureMark Power Supply (for RS-232 configurations only), P/N 42H1176.

If the SureMark is currently attached to a host system unit that does not support a diskette drive, use the following procedure to temporarily connect the SureMark to a host PC that has a diskette drive, RS-232 port, PC keyboard and display.

1. Disconnect the SureMark (RS-485 #7) attachment cable and temporarily connect an RS-232 attachment cable to the SureMark.

2. Connect the SureMark via the RS-232 port connector to an alternate host PC that has a diskette drive.

38 SureMark DBCS User’s Guide

updated March 18, 2002

3. Follow the procedure in “4610 DBCS Installation Utility Diskette for Updating SureMark Firmware” on page 36, starting with Step 1, to complete the printer firmware update.

4. Reconnect the SureMark to the original host system unit using the original attachment cables.

Limitation on Updating Firmware

The following limitation must be considered when updating firmware on the SureMark printer:

v SureMark firmware update cannot be performed if the printer currently has Model

4 emulation enabled. If emulation is enabled, temporarily disable Model 4 emulation, then start the SureMark firmware update. After the firmware update is complete, re-enable Model 4 emulation. See “Emulating the IBM Model 3 or Model 4 Printers” for additional information.

Emulating the IBM Model 3 or Model 4 Printers

Note: This procedure only applies to SBCS mode.

It is possible to emulate the IBM Model 3 or Model 4 printer with the SureMark printer. You must change the configuration to enable the SureMark to emulate the Model 3 or Model 4 printers.

The following mediums can be used to set up Model 3 or Model 4 emulation: v For systems with diskette drives, use the 4610 DBCS Installation Utility Diskette

(see “Enabling Emulation Using 4610 DBCS Installation Utility Diskette”). Download the latest level diskette from the Retail Store Solutions Web site (see “Resources on the Internet” on page 43).

v For medialess systems using the 4690 OS, use the 4690 OS Online Terminal

Diagnostics (see “Enabling Emulation Using 4690 On-Line Terminal Diagnostics”

on page 40).

Enabling Emulation Using 4610 DBCS Installation Utility Diskette

The following information is also available in the 4610MOD4.TXT file on the diskette.

Notes:

1. All SureMark firmware levels for models TI5, TG5, TF7, and TM7 support emulation.

2. 4610 DBCS Installation Utility Diskette V1.00 or later is required.

To set up Model 3 or Model 4 emulation using the 4610 DBCS Installation Utility Diskette:

1. Insert the 4610 DBCS Installation Utility Diskette in drive A.

2. Power on the system unit.

3. Select MOD4 when the menu is displayed.

4. Perform the specified steps to either enable or disable emulation.

To enable when emulation is currently disabled:

1. Select one of the following:

v Model 4 emulation with Offline mode disabled v Model 4 emulation with Offline mode enabled

Chapter 3. SureMark Installation, Service, and Utility Software 39

updated March 18, 2002

The printer is reconfigured.

2. Press Ctrl-Alt-Delete to reboot the system. The system IPLs.

To disable when emulation is currently enabled:

1. Select Disable Model 4 emulation.

2. Press Ctrl-Alt-Delete to reboot the system. The system IPLs.

Enabling Emulation Using 4690 On-Line Terminal Diagnostics

Note: 4690 OS Version 1 level 9740 or greater is required to use this utility.

To set up Model 3 or Model 4 emulation using the 4690 On-Line Terminal Diagnostics:

1. To invoke the utility, press Ctrl S1, 95 Ctrl S2.

2. At the ENTER REQUEST prompt, press 728, Ctrl, S2. This brings up the function to switch the mode of the printer.

3. Perform the specified steps to either enable or disable emulation. The operating system recognizes the current state of printer emulation and displays the appropriate prompts.

To enable emulation:

1. Select TI3.

2. At the Activate Model 3/4 Emulation 1=N, 2=Y, S2 prompt, enter 2 to enable Model 3/4 emulation.

3. At the Using EJ in Offline Mode? 1=N, 2=Y, S2 prompt, select Y if you want to store all the journal data in the printer’s flash memory.

To disable emulation:

1. At the Disable Mod 3/4 Emulation 1=N, 2=Y, S2 prompt, enter 2 to disable Model 3/4 emulation.

Limitations for Emulation

The following limitations must be considered when using the SureMark printer to emulate the Model 3 or Model 4 printer.

v Emulation mode is supported only in SBCS mode. v Printing the face of checks requires application changes (franking the back of

checks should not).

v Printing wide documents may require changes. The document station on the

Model 4 printer supports 86 characters, the SureMark supports 47 characters.

v Journal commands can be ignored or stored in the printer’s flash memory. This

needs to be decided when the printer is initially configured.

v There is no top document registration (documents must be inserted from the

front).

v User-defined special characters are not supported. v Emulation mode does not support the Model 4A double-byte character set.

| | |

v For RS-485, emulation mode is currently only supported on 4690 OS and DOS

systems. For USB, emulation mode is currently only supported on 4690 OS. Emulation is not supported for RS-232.

40 SureMark DBCS User’s Guide

updated March 18, 2002

Printing Saved Data

When the printer is offline in Model 3/4 emulation mode and the option for storing data to the printer was selected, it is possible to fill up the printer flash memory. When the memory is full, a printer error indicates the journal station is out of paper. You can empty the printer buffer by printing out the data that is stored in the flash memory. The data prints on the customer receipt station. The data in the buffer is erased only after the last line of data is printed.

Printing Buffer Data – Thermal/Impact SureMark Models TI5 and TG5

To print the buffer data from the beginning:

1. Press and hold both buttons. When the printer ready indicator begins blinking, release both buttons.

2. Press and release both buttons again.

Notes:

1. If the SureMark printer encounters an error (for example, the paper runs out or the cover is opened) while printing the data, the data remains intact.

2. To stop printing the data, open and close the ribbon cover. When you are ready to print the data, use the procedure above to restart printing from the beginning.

3. To stop printing and restart at the current position, open and close the paper cover. Printing immediately restarts.

Printing Buffer Data – Single-Station SureMark Printers

To print the buffer data from the beginning:

1. Open the top cover. The LED will flash quickly.

2. Press and hold the paper feed button for 5 seconds.

3. The LED will show one short blink, accompanied by a beep, followed by a 1-second pause.

4. Press and hold the paper feed button for 5 seconds.

5. The LED will change to a long blink. The beeper will sound continuously.

6. Close the cover to begin printing the electronic journal data.

Notes:

1. If the SureMark printer encounters an error (for example, the paper runs out or the cover is opened) while printing the data, the data remains intact.

2. To stop printing the data, open the top cover, turn the printer power switch ON, turn the printer power switch OFF, and close the top cover. When you are ready to print the data, use the procedure above to restart printing from the beginning.

3. To stop printing and restart at the current position, open and close the top cover. Printing immediately restarts.

4. Pressing and releasing the paper feed button a third time before closing the top cover will cause the printer to return to normal mode.

Emulating an Epson Single-Station Printer (Single-Station SureMark Only)

Emultation of an Epson single-station printer is supported on the single-station SureMark printers in SBCS mode.

Chapter 3. SureMark Installation, Service, and Utility Software 41

Enabling Epson Emulation

To enable emulation of an Epson single-station printer on a single-station SureMark printer, you must set switch 3 on the main logic card. See Figure 15.

updated March 18, 2002

OFF

RS-232 mode switches

Cash drawer connector

Figure 15. Switch for Epson Emulation

Limitations for Epson Emulation

The following limitations must be considered when using the SureMark printer to emulate an Epson single-station printer.

v Logos and downloadable characters are supported in emulation mode. However,

because the Epson printer prints at 150 dpi and the SureMark prints at 200 dpi, the emulated printout will be smaller.

v Emulation of page mode is not supported on the SureMark. v Epson supports the Select paper sensor to stop printing command. IBM does not

support a low paper sensor.

Changing the Printer Mode between DBCS and SBCS

To disable DBCS printing (that is, to enter SBCS mode), use the 4610 DBCS Installation Utility Diskette.

Note: This procedure requires 4610 DBCS Installation Utility Diskette V1.00 or

later.

1. Insert the 4610 DBCS Installation Utility Diskette in drive A.

2. Power on the system unit.

3. Select Change Printer Mode when the menu is displayed.

4. Perform the specified steps to change the printer mode.

To set to DBCS Mode:

a. Select DBCS Mode. b. Press Ctrl-Alt-Delete to reboot the system. The system IPLs.

To set to SBCS Mode: a. Select SBCS Mode.

42 SureMark DBCS User’s Guide

updated March 18, 2002

b. Press Ctrl-Alt-Delete to reboot the system. The system IPLs.

Proportional Font Conversion Utility

As part of its support for proportional fonts, IBM provides three TrueType fonts and a utility that you can use to convert the fonts to files that the SureMark printer can use.

The application and instructions for downloading the converted fonts are available from the Retail Store Solutions Web site. See “Resources on the Internet” for more information.

Note: You might have TrueType fonts other than those supplied by IBM on your

system. Before using the conversion utility to convert and download any non-IBM fonts for use by the SureMark printer, you must confirm that you have received authorization from the owner of the fonts to convert and download the fonts.

Resources on the Internet

The IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store contains publications for the SureMark Printer. The Web site also provides access to diskettes, drivers, and miscellaneous documentation, such as README files and OEM paper certification information.

Select Support at the left on the main page of the Web site, then select IBM SureMark Printer. The displayed page contains links both to documentation and to diskettes and drivers that you can download for the SureMark printers.

Chapter 3. SureMark Installation, Service, and Utility Software 43

updated March 18, 2002

44 SureMark DBCS User’s Guide

updated March 18, 2002

Part 2. Models TI5 and TG5

This part contains operational, testing, and problem determination information for SureMark Models TI5 and TG5 is a thermal/impact printer with DBCS support.

updated March 18, 2002

46 SureMark DBCS User’s Guide

updated March 18, 2002

Chapter 4. Operation (Models TI5 and TG5)

Operating Controls and Indicators ..................47

Ribbon Loading ........................49

Paper Loading .........................51

Thermal Printhead Cleaning ....................53

Note: All covers must be installed on the SureMark printer during operation.

Operating Controls and Indicators

There are two triangular-shaped buttons and two LED indicators located on top of the printer. The buttons serve multiple functions.

When the topmost indicator is on continuously, the printer is powered ON and ready for printing. When the indicator blinks, one of the following conditions exists:

v The printer is out of paper. v The cover is open. v The printer is offline. v The printer has a nonrecoverable home error.

The second LED is the Document Present indicator. It lights when a document is inserted far enough into the document insert (DI) station to reach the DI sensor. When this LED blinks, the DI station is waiting for you to insert a document.

The topmost button is the customer receipt (CR) paper feed button. Press this button to advance the CR paper. The lower button is the document feed button. Press this button to advance the document.

If you press both buttons at the same time and then release them, the document insert throat opens. The throat must be open to insert a document from the side. Press and then release both buttons again to close the throat.

Both buttons are also used to test the printer. See “Offline Tests” on page 56 for additional button functions.

Paper Cover Customer Receipt Printer

Ribbon Cover Document Printer

Figure 16. SureMark Printer - Indicators, Controls, and Printing Stations (Models TI5 and TG5)

Printer Ready LED Customer Receipt Feed Button Document Present LED Document Feed Button

The printer is capable of printing information on an inserted document. Figure 17 on page 48 shows how to side load a document to align it exactly where you want it to be printed.

updated March 18, 2002

Figure 17. Inserting Documents

Figure 18 and Figure 19 on page 49 show the printable area on an inserted document for both portrait and landscape.

Figure 18. Printable Area of an Inserted Document (Portrait)

48 SureMark DBCS User’s Guide

updated March 18, 2002

Ribbon Loading

Figure 19. Printable Area of an Inserted Document (Landscape)

1. Open the ribbon cover. As the cover is opened, the printhead moves to a position where you can easily load a ribbon.

Figure 20. Opening the Ribbon Cover

2. If there is already a ribbon cartridge installed, remove it by lifting it straight up.

Chapter 4. Operation (Models TI5 and TG5) 49

updated March 18, 2002

Note: You might need to grab the body of the cartridge rather than the top to

remove it.

Figure 21. Ribbon Cartridge Loading

3. Maintain ribbon tension by turning the ribbon cartridge knob as shown in Figure 21. Lower the cartridge into position until the notches on its sides snap into place on the printer guides. Once the cartridge is in place, turn the knob until the ribbon slides into place between the printhead and the ribbon shield. See Figure 22 for correct ribbon positioning.

Ribbon Shield

Printhead

Correct

Figure 22. Ribbon Path around the Printhead

Not Correct

4. Close the ribbon cover.

50 SureMark DBCS User’s Guide

updated March 18, 2002

Paper Loading

1. Open the paper cover.

2. If there is any unused paper or if there is an empty paper roll core in the paper roll bucket inside the printer, remove it before inserting a new paper roll. You can throw the core in the trash can.

Figure 23. Paper Cover – Models TI5 and TG5

Note: Refer to the label on the inside of the paper cover for a diagram of how

to load paper.

3. See Figure 24 on page 52 and place the paper roll into the paper roll bucket as shown. The leading edge of the paper should come from the direction of the front of the printer and go across the top of the roll as shown in the diagram. If it feeds from the bottom of the roll, nothing will be printed on the paper.

Note: The thermal printhead will not print on paper with glue on it. If the new

paper roll was sealed by glue, tear off the 6 to 8 inches of paper with glue on it before loading it. Or, you can advance the paper after loading to get rid of the glued paper.

Chapter 4. Operation (Models TI5 and TG5) 51

updated March 18, 2002

Not Correct Correct

Thermal Platen

Figure 24. Paper Loading Path –: Models TI5 and TG5

Paper Roll

Paper Roll Core

4. Place the leading edge of the paper over the metal guide. See Figure 24.

5. Close the paper cover.

6. Press the customer receipt feed button to advance the paper to verify that the paper is feeding correctly. Feed 30 cm (about 1 ft) of paper through to test for correct alignment.

Attention: Do not pull the receipt paper out of the printer with the paper access cover closed. This disengages the paper feed. The paper feed motor must then catch up before the printer can feed the paper, which causes missing lines or partial lines of print. Use the customer receipt feed button to advance the receipt and all lines will print.

52 SureMark DBCS User’s Guide

updated March 18, 2002

Thermal Printhead Cleaning

The thermal printhead can be cleaned whenever print quality deteriorates.

1. Open the paper cover.

2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead several times on its print line and on the surrounding area. See Figure 25.

3. Wipe off any residual alcohol with a dry swab.

If print quality does not improve after cleaning the thermal printhead, call for service.

Detailed View of Thermal Printhead

Thermal Print Line

Paper Cover

Figure 25. Printhead and Print Line Area – Models TI5 and TG5

Chapter 4. Operation (Models TI5 and TG5) 53

updated March 18, 2002

54 SureMark DBCS User’s Guide

updated March 18, 2002

Chapter 5. Testing and Problem Analysis – Models TI5 and TG5

DANGER

To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

DANGER

To avoid shock hazard:

The power cord must be connected to a properly wired and earthed receptacle.

Any equipment to which this product will be attached must also be connected to properly wired receptacles.

Testing the Printer

| | |

| |

Note: For translations of these safety notices, see IBM Safety Information — Read

This First, GA27–4004.

When you power on the SureMark printer, it runs a power-on self-test (POST). If the POST finds no errors, the printer is ready for operation. Follow this procedure to determine if there are errors.

Note: Never connect or disconnect the printer when power is applied (when LEDs

are on).

1. If the printer is powered on, power off the printer and power it on again. v If the printer is attached to the system with the RS-232 cable or the standard

USB cable with a power brick, disconnect the power cord, then reconnect the power cord to a properly wired and grounded power source.

v If the printer is attached to the system with the RS-485 cable, power off the

POS system, and then power on the system, which also powers on the printer.

v If the printer is attached to the system with a powered USB cable, the

USB-attached printer can be hot-plugged.

updated March 18, 2002

Printer Ready LED Customer Receipt Feed Button

Document Present LED

Document Feed Button

2. Check the status of the Printer Ready indicator:

Printer ready indicator ON:

The Power On Self Test completed successfully.

Printer ready indicator OFF or blinking:

The POST failed.

3. If the POST fails or if you suspect problems with your system, see “Problem Determination” on page 59.

4. See “Offline Tests” and run the offline tests. If the offline tests fail or you suspect problems with your system, see “Problem Determination” on page 59.

Offline Tests

The following offline tests are used as diagnostic tools to ensure the printer is operating correctly.

Customer Receipt Test

1. Press and hold both buttons to enter offline mode. When the printer ready indicator begins blinking, release both buttons.

2. Press and release the customer receipt feed button to start this test.

3. See Figure 26 on page 57 and verify that your printer has printed correct information for your model and configuration: v Double-byte enabled for Models TI5 and TG5

v RS-232 or RS-485 serial interface or USB interface v Applicable parameters for RS-232 communications:

v A solid line should appear as the last line of the test pattern.

If any characters that appear in Figure 26 on page 57 are missing from the test pattern you print, or if the solid line is missing, go to “Problem Determination” on page 59.

Document Insert Test

1. Insert a document in the document insert station. The document present indicator should come on.

If the document present indicator does not come on, realign the document. If pressing the document feed button does not feed the document, go to

“Problem Determination” on page 59.

– 9600 or 19 200 baud rate – DTR/DSR or XON/XOFF control

56 SureMark DBCS User’s Guide

updated March 18, 2002

The Printers S/N is 12345678

2. Press and hold both buttons to enter offline mode. When the printer ready indicator begins blinking, release both buttons.

3. Press and release the document feed button to print the test pattern. The test pattern includes all printable characters in the resident code page, printed in the default font.

4. See Figure 26 and verify that your printer has printed correct information for your model and configuration:

v Model type (double-byte enabled for Models TI5 and TG5). v Communication options (RS-232, RS-485, or USB). v RS-232 parameters, if applicable. v A solid line should appear as the last line of the test pattern.

If any characters that appear in Figure 26 are missing from the test pattern you print, or if the solid line is missing, go to “Problem Determination” on page 59.

Microcode EC level is 30 Serial Interface:RS232

Serial Interface

Double Byte Character Sets

|"#$%&'()*+,-./0123456789:;<->?ABCDEFGHIKJK LMNOPQRSTUVWXYZ[\]^_ abcdefghijklmnopqrstuvw xyz{|}~.CьйвдаеcклипомДЕЙжЖфцтыщяЦЬш£ШSsбнуъ БСGg¿ · · · · ¡ · · БВА ¢ · · · · · · · · ãÃ · HIII · · · · · · · · · · · · ·Ð ·

I х КЛИНОПМУЯOO õÕµþÞUUUyY±÷

Cuts: CR Characters Printed: CR Motor Steps: CR Cover Openings: DI Characters Printed: DI Feed Motor Steps: DI Transport Motor Passes: DI Home Errors: DI Cover Openings: DI Documents Inserted:

Figure 26. Offline Printer Test Pattern – Customer Receipt Station (Models TI5 and TG5)

: 19.2K Baud, XON / XOFF

```

139 142834 659340

593

11589 68453

5174

2 3

Test Pattern Notes:

1. The serial number that prints will be the actual serial number of your printer.

2. The microcode level will be the actual level of your printer’s microcode.

| |

3. The serial interface will be specified as RS232, RS485,orUSB, depending on which interface is used to attach the printer to the system unit.

4. The line speed information appears only when the RS-232 interface is used. The value can be either 9.6 K Baud or 19.2 K Baud, depending on the RS-232 switch settings. (See “RS-232 Communication Mode Selections” on page 23.)

5. The RS-232 control mode information appears only when the RS-232 interface is used. The value can be either DTR/DSR or XON/XOFF, depending on the RS-232 switch settings. (See “RS-232 Communication Mode Selections” on page 23.)

2 3 4

Chapter 5. Testing and Problem Analysis – Models TI5 and TG5 57

updated March 18, 2002

6. The feature enabled lines will appear only when the feature is installed.

7. These lines break at different points for the test pattern printed in the document insert (DI) station.

8. This section contains printer usage statistics that you can use for problem determination.

9. The line across the bottom should be solid with no blank spaces.

58 SureMark DBCS User’s Guide

updated March 18, 2002

Resetting the Printer - Offline

1. Press and hold both buttons (Customer Receipt Feed button and Document Feed button) to enter offline mode. Release both buttons when the Printer Ready indicator begins to blink.

2. Open the customer receipt cover, then close it. The printer resets.

Problem Determination

Any problems that arise with a SureMark printer are either software errors or hardware failures. This section contains information to help you determine the cause of a problem and how to solve it.

If the SureMark printer fails, use Table 6 to identify and report the problem. Follow the procedures described in the table. If you cannot identify and solve the problem, call your service representative.

Table 6. Troubleshooting – Models TI5 and TG5

If the problem is... Here’s what to do...

Printer ready indicator is off.

| | |

| |

Printer ready indicator is blinking.

Customer receipt station is feeding paper, but is not printing.

Document insert station is not printing

v If connected to a system using the RS-485 communication port, check that the

system is powered on and cable 7 is connected.

v If using the RS-232 communication port or a USB port with a power brick,

check that the brick power supply is connected to the printer and plugged into an ac power source.

v If using USB communication with a powered USB cable, check that the

system is powered on.

v Check that the customer receipt station has paper loaded correctly. Close the

cover and push the Customer Receipt Feed button to feed a small amount of paper.

v Check the document insert station printhead and paper path for any

obstructions.

v Check that the paper and ribbon covers are closed.

v Ensure that the paper roll is not upside down. Go to “Paper Loading” on

page 51.

v Clean the printhead. See “Thermal Printhead Cleaning” on page 53.

v Check the paper path. v Check to see if the ribbon is installed correctly. v Change the ribbon, go to “Ribbon Loading” on page 49.

Notes:

1. Record all symptoms before calling for service.

2. If you receive software error messages, refer to the application program’s software manual.

3. Call your service representative.

Chapter 5. Testing and Problem Analysis – Models TI5 and TG5 59

updated March 18, 2002

60 SureMark DBCS User’s Guide

updated March 18, 2002

Part 3. Models TF7 and TM7

This part contains operational, testing, and problem determination information for SureMark models TF7 and TM7. These models are the single-station SureMark printers with DBCS support.

updated March 18, 2002

62 SureMark DBCS User’s Guide

updated March 18, 2002

Chapter 6. Operation (Models TF7 and TM7)

Operating Controls and Indicators ..................63

Paper Loading .........................63

Thermal Printhead Cleaning ....................66

Note: All covers must be installed on the SureMark printer during operation.

Operating Controls and Indicators

There is one triangular-shaped button and one light-emitting diode (LED) indicator located on top of the printer.

When the LED indicator is on continuously, the printer is powered on and ready for printing. When the indicator blinks, one of the following conditions exists:

v The printer is offline (offline testing is enabled). v The printer is out of paper. v The cover is open. v The cutter is jammed.

See “Offline Test” on page 68 for additional button functions.

Paper Loading

| | | | | |

Top cov e r

Printer ready LED

Customer receipt feed button

Figure 27. SureMark Printer - Indicator, Control, and Printing Station (Models TF7 and TM7)

1. Open the paper cover.

2. If there is any unused paper or if there is an empty paper roll core in the paper roll holder inside the printer, remove it before inserting a new paper roll. You can throw the core in the trash can.

3. If the printer is configured for ″snap in″ paper loading (two white spheres are present behind the metal springs), then place the paper roll onto the paper roll holder as shown in Figure 28 on page 64; otherwise, drop the roll into the bucket. The leading edge of the paper should come from the direction of the back of the printer and go across the bottom of the roll as shown in the diagram.

| | | | |

Note: The thermal printhead will not print on paper with glue on it. If the new

paper roll was sealed by glue, tear off the 15 to 20 cm (6 to 8 in.) of paper with glue on it before loading it. Or, you can advance the paper after loading to get rid of the glued paper.

Top cover

updated March 18, 2002

Paper roll

Figure 28. Paper Loading Path

4. Pull the end of the paper up over the paper roll and toward the back of the

Sphere

Metal Spring

Bucket

printer.

Note: Refer to the label on the inside of the bottom cover for a diagram of how

5. Close the paper cover.

6. Press the customer receipt feed button to advance the paper and verify that the paper is feeding correctly. Feed 30 cm (about 1 ft) of paper through to test for correct alignment.

64 SureMark DBCS User’s Guide

to load paper.

updated March 18, 2002

Top cover

Paper roll

Figure 29. Paper Loading Path (Models TF7 and TM7)

Sphere

Metal Spring

Bucket

Attention: Do not pull the receipt paper out of the printer with the paper access cover closed. This might cause partial lines of print. Use the customer receipt feed button to advance the receipt.

Chapter 6. Operation (Models TF7 and TM7) 65

Thermal Printhead Cleaning

The thermal printhead can be cleaned whenever print quality deteriorates.

1. Open the paper cover.

2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead several times on its print line and on the surrounding area. See Figure 30.

3. Wipe off any residual alcohol with a dry swab.

If print quality does not improve after cleaning the thermal printhead, call for service.

Detail View of Thermal Print Head

Thermal Print Line

updated March 18, 2002

Figure 30. Printhead and Print Line Area (Models TF7 and TM7)

66 SureMark DBCS User’s Guide

updated March 18, 2002

Chapter 7. Testing and Problem Analysis – Models TF7 and TM7

DANGER

To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

DANGER

To avoid shock hazard:

The power cord must be connected to a properly wired and earthed receptacle.

Any equipment to which this product will be attached must also be connected to properly wired receptacles.

Note: For translations of these safety notices, see IBM Safety Information — Read

Testing the Printer

When you power on the SureMark printer, it runs a power-on self-test (POST). If the POST finds no errors, the printer is ready for operation. Follow this procedure to determine if there are errors.

Note: Never connect or disconnect the printer when power is applied (when the

1. If the printer is powered on, power OFF the printer and power it on again.

This First, GA27-4004.

LED is on).

v If the printer is attached to the system with the RS-232 cable or the standard

USB cable with a power brick, disconnect the power cord, then reconnect the power cord to a properly wired and grounded power source.

v If the printer is attached to the system with the RS-485 cable, power OFF the

POS system, and then power on the system, which also powers on the printer.

v If the printer is attached to the system with a powered USB cable, the USB

attached printer can be hot-plugged.

v For single-station printers, use the printer’s power on/off switch that is located

under the top cover. Power OFF the printer, then power ON the printer

updated March 18, 2002

Top cov e r

Printer ready LED

Customer receipt feed button

2. Check the status of the Printer Ready indicator:

Printer Ready indicator ON:

The power-on self test completed successfully.

Printer Ready indicator OFF or blinking:

The POST failed.

3. If the POST fails or if you suspect problems with your system, see “Problem Determination” on page 70.

4. See “Offline Test” and run the offline test. If the offline test fails or you suspect problems with your system, see “Problem Determination” on page 70.

Offline Test

An offline printing test is provided as a diagnostic tool to ensure the printer is operating correctly.

1. Open the top cover.

2. Press and hold the paper feed button for 5 seconds. The LED indicator will make one quick flash followed by a pause. The beeper will make a short single tone periodically.

3. Release the paper feed button.

4. Close the top cover.

5. See Figure 31 on page 69 and verify that your printer has printed correct information for your model and configuration:

v Double-byte enabled v RS-232, RS-485 or USB serial interface v Applicable parameters for RS-232 communications:

– 9600 or 19 200 baud rate – DTR/DSR or XON/XOFF control

v A solid line should appear as the last line of the test pattern. If any characters that appear in Figure 31 on page 69 are missing from the test

pattern you print, or if the solid line is missing, go to Table 7 on page 70.

68 SureMark DBCS User’s Guide

updated March 18, 2002

The Printers S/N is 12345678

Microcode EC level is 30 Serial Interface:RS232

Serial Interface

Double Byte Character Sets

I х КЛИНОПМУЯOO õÕµþÞUUUyY±÷

Cuts: 12363 CR Characters Printed: 77626 CR Motor Steps: 88974 CR Cover Openings: 17 CR Cut Fails: 7

Figure 31. Offline Printer Test Pattern – Models TF7 and TM7

: 19.2K Baud, XON / XOFF

```

2 3 4

Test Pattern Notes:

1. The serial number that prints will be the actual serial number of your printer. (If the logic card has been replaced, this number must be reset to the original serial number.)

2. The microcode level will be the actual level of your printer’s microcode.

3. The serial interface will be specified as RS232, RS485,orUSB, depending on which interface is used to attach the printer to the system unit.

4. The line speed information appears only when the RS-232 interface is used. The value can be either 9.6K baud or 19.2K baud, depending on the RS-232 switch settings. (See “RS-232 Communication Mode Selections” on page 23.)

6. The feature-enabled lines will appear only when a feature is installed.

7. This section contains the print test pattern.

8. This section contains printer usage statistics that you can use for problem determination.

9. The line across the bottom should be solid with no blank spaces.

RS-232 Hex Dump

An RS-232 hex dump is provided to help diagnose problems with models TM7 and TF7.

To enable hex dump mode for the Model TF7 or TM7 printer, press and hold the paper feed button while the printer is powered on. If the top cover is open, this also puts the printer in power-up offline mode.

Chapter 7. Testing and Problem Analysis – Models TF7 and TM7 69

Resetting the Printer - Offline

To reset the printer:

1. Open the top cover.

2. Power off the printer using the power on/off switch that is located in the right front corner of the printer.

3. Power on the printer.

Problem Determination

Any problems that arise with a SureMark printer are either software errors or hardware failures. This section contains information to help you determine the cause of a problem and how to solve it.

If the SureMark printer fails, use Table 7 to identify and report the problem. Follow the procedures described in the table. If you cannot identify and solve the problem, call your service representative.

Table 7. Troubleshooting – Models TF7 and TM7

If the problem is... Here’s what to do...

Printer ready indicator is OFF.

Printer ready indicator is blinking.

Customer receipt station is feeding paper, but is not printing.

v Check that the printer power switch, which is located under the top cover, is

set ON.

v If connected to a system using the RS-485 communication port, check that the

system is powered on and cable 7 is connected.

v If using the RS-232 communication port or a USB port with a power brick,

check that the brick power supply is connected to the printer and plugged into an ac power source.

v If using USB communication with a powered USB cable, check that the

system is powered ON.

v Check that the customer receipt station has paper loaded correctly. Close the

cover and push the Customer Receipt Feed button to feed a small amount of paper.

v Check that the cover is closed.

v Ensure that the paper roll is in correctly. Go to “Paper Loading” on page 51. v Clean the printhead. See “Thermal Printhead Cleaning” on page 53.

updated March 18, 2002

Notes:

1. Record all symptoms before calling for service.

2. If you receive software error messages, refer to the application program’s software manual.

3. Call your service representative.

70 SureMark DBCS User’s Guide

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Part 4. Appendixes

updated March 18, 2002

72 SureMark DBCS User’s Guide

updated March 18, 2002

Appendix A. Consumable Supplies

Paper Specifications .......................73

Thermal Paper ........................73

Document Insert Forms (Models TI5 and TG5 Only) ..........74

Single and Multipart Form Specifications .............75

Print Ribbons (Models TI5 and TG5 Only) ..............75

Paper Specifications

Attention: Using an inferior grade of paper can affect print quality and the life of

printheads and the printer mechanism. See “Resources on the Internet” on page 43 for information about OEM paper certifications for the SureMark.

Thermal Paper

The paper used in the thermal receipt station must meet the following requirements:

Width 79.5 ± 0.5 mm (3.13 ± 0.02 in.)

Outside Diameter

80 mm (3.15 in.) maximum for SureMark Models TI5 and TG5 90 mm (3.54 in.) maximum for single-station SureMark printers

Thickness

0.057 ± 0.008 mm (0.00224 ± 0.0003 in.)

0.065 ± 0.005 mm (0.00256 ± 0.0002 in.)

0.075 ± 0.005 mm (0.00295 ± 0.0002 in.)

Weight

55 ± 3 g/m₂ (14.7 ± 0.8 lb)

The paper must be wound with the printing side facing out and with the outer edge glued to prevent unraveling. The paper should not be attached to the core in any manner. There should be 1.5 to 2.1 m (5 to 7 ft.) of red stripe at the end of the roll.

Note: Non-topcoated thermal paper can be recycled along with other paper

products. They can also be incinerated and sent to landfills with no more effect on the environment than regular office paper waste.

Important

Printer reliability and performance are directly related to the quality of the supplies used by the customer. The published parameters for printer performance are established using supplies that meet the specifications listed above.

Thermal paper with post-processing, such as (but not limited to) watermarks, coupons, or advertisements printed on the front or back of the paper, is not covered by IBM’s specifications. Some inks and printing processes will work acceptably, while others will not. Printer problems that are caused by supplies that do not meet IBM’s specifications may result in a billable service call, regardless of the existence of a service contract.

Document Insert Forms (Models TI5 and TG5 Only)

The printers will accommodate single and multipart forms.

updated March 18, 2002

74 SureMark DBCS User’s Guide

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Single and Multipart Form Specifications

Specification Value

Minimum width: 50 mm (2 in.) Maximum thickness of multipart forms: 0.47 mm (0.0185 in.) Maximum thickness of front sheet, multipart

forms: Minimum thickness of single-part form: 0.10 mm (0.004 in.)

Note: Test all forms in the printer to ensure acceptable performance prior to buying

a significant quantity. There should be no binding holes or other holes within 10 mm (0.4 in.) from the right edge of the form.

Print Ribbons (Models TI5 and TG5 Only)

The ribbon is an Epson ERC-35 or equivalent.

Attention: Using an inferior grade of ribbon can affect print quality and the life of printheads and the printer mechanism.

0.08 mm (0.003 in.)

Appendix A. Consumable Supplies 75

updated March 18, 2002

76 SureMark DBCS User’s Guide

IBM TI5, TF7, TG5, TM7 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Preface

Who Should Read This Manual

How This Manual Is Organized

Related Publications and Diskettes

Where to Find More Information

Tell Us What You Think

Safety Information

Summary of Changes

Web-only Update for GA27-4256-01 (March 2002)

Web-only Update for GA27-4256-01 (June 2001)

GA18-7710-01

GA27-4256-00

Figures

Tables

Part 1. General Information

Chapter 1. Introduction

Printer Overview

Description of Models

Features Used with the SureMark Printers

Planning Information

Your Responsibilities

Limitations

Communication Interfaces

Temperature and Humidity Limits

Physical Dimensions

Models TI5 and TG5

Models TF7 and TM7

Power Requirements

Hardware Requirements

Software Requirements

Operating System Requirements

Application Requirements

Single-Byte Character Set (SBCS) Code Pages

Double-Byte Character Set (DBCS) Code Pages

Bar Codes

Chapter 2. Installation Instructions

Unpacking the Printer

Installing the SureMark Printers

Installing for RS-232/RS-485 Communication

Installing for USB Communication

Using the Wall Mounting Feature

Installing the Fillers

Installing Fillers for RS-232/RS-485 Printers

Installing Fillers for USB Printers

RS-232 Communication Mode Selections

Baud Rate Selection

RS-232 Communications Protocol Selection

DTR/DSR Control

XON/XOFF Control

USB Communication Mode

USB Selection

Chapter 3. SureMark Installation, Service, and Utility Software

Software Adjustments (Models TI5 and TG5 Only)

Using the 4690 Operating System

Using IBM Point-of-Sale Device Diagnostics

Using Reference/Service Diskettes (RS-485 or RS-232 Only)

4610 DBCS Installation Utility Diskette

DBCS Code Page Download

4610 DBCS Installation Utility Diskette Code Page Download

DBCS Code Page Download – POSS for Windows (RS-485 and USB only)

DBCS User-Defined Character Download

Firmware Update

4610 DBCS Installation Utility Diskette for Updating SureMark Firmware

Using POSS For Windows for Updating SureMark Firmware (RS-485 and USB Only)

Using 4690 OS 4610 Utility to Update SureMark Firmware

Updating 4610 Firmware Using RS-232 Attachment Cable

Limitation on Updating Firmware

Emulating the IBM Model 3 or Model 4 Printers

Enabling Emulation Using 4610 DBCS Installation Utility Diskette

Enabling Emulation Using 4690 On-Line Terminal Diagnostics

Limitations for Emulation

Printing Saved Data

Printing Buffer Data – Thermal/Impact SureMark Models TI5 and TG5

Printing Buffer Data – Single-Station SureMark Printers

Emulating an Epson Single-Station Printer (Single-Station SureMark Only)