Ibm THINKPAD Z61 User Manual

ThinkPad
®
Z61 Series
Service
and Troubleshooting Guid e
Includes:
ThinkPad
®
Z61 Series
Service
and Troubleshooting Guid e
Note
Before using this information and the product it supports, be sure to read the following:
v Safety and Warranty Guide included in the package with this publication.
v Appendix D, “Wireless related information,” on page 73 and Appendix E, “Notices,” on page 75.
v ThinkPad Regulatory Notice included in the package with this publication.
First Edition (February 2006)
© Copyright Lenovo 2006. All rights reserved.
U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FA R 52.227.14 (Alternate III).

Contents

Read first . . . . . . . . . . . . .v
Chapter 1. Finding information . . . . .1
This guide and other publications . . . . .1
Finding information with the ThinkVantage
button . . . . . . . . . . . . . .2
Chapter 2. Caring for your ThinkPad
computer . . . . . . . . . . . . .3
Chapter 3. Solving computer problems . .7
Frequently asked questions . . . . . . .8
Diagnosing problems . . . . . . . . .10
Troubleshooting . . . . . . . . . . .10
Error messages . . . . . . . . . .10
Errors without messages . . . . . . .15
A password problem . . . . . . . .16
A power switch problem . . . . . . .17
Keyboard problems . . . . . . . .17
UltraNav problems . . . . . . . . .18
Standby or hibernation problems . . . .20
Computer screen problems . . . . . .22
Battery problems . . . . . . . . .24
Hard disk drive problems . . . . . .25
A startup problem . . . . . . . . .26
Fingerprint authentication problems . . .27
Other problems . . . . . . . . . .27
Chapter 4. Starting BIOS Setup Utility . .31
Chapter 5. Installing a new operating
system . . . . . . . . . . . . .33
Installing Windows XP . . . . . . . .33
Installing the Windows XP Update Module
Package . . . . . . . . . . . .36
Installing Windows 2000 . . . . . . . .37
Installing the Windows 2000 Update
Module Package . . . . . . . . .41
Chapter 6. Recovery options . . . . . .43
Introducing Rescue and Recovery . . . . .43
Restoring factory contents . . . . . . .43
Recovering data . . . . . . . . . . .44
Chapter 7. Upgrading and replacing
devices . . . . . . . . . . . . .45
Replacing the battery . . . . . . . . .45
Upgrading the hard disk drive . . . . . .46
Replacing memory . . . . . . . . . .49
Chapter 8. Getting help and service . . .53
Getting help and service . . . . . . . .53
Getting help on the We b . . . . . . . .53
Calling the Customer Support Center . . .53
Getting help around the world . . . . . .55
Appendix A. Warranty information . . . .57
Warranty Information . . . . . . . . .57
Warranty Period . . . . . . . . .57
Types of Warranty Service . . . . . .58
Worldwide telephone list . . . . . . .60
Appendix B. Customer Replaceable Units
(CRUs) . . . . . . . . . . . . .65
Appendix C. Overview of your ThinkPad
computer . . . . . . . . . . . .67
Your ThinkPad at a glance . . . . . . .67
ThinkPad Z61t computer . . . . . . .67
ThinkPad Z61m and Z61e computer . . .69
Features . . . . . . . . . . . . .70
Specifications . . . . . . . . . . .72
Appendix D. Wireless related information 73
Wireless interoperability . . . . . . . .73
Usage environment and your health . . . .73
Appendix E. Notices . . . . . . . . .75
Notices . . . . . . . . . . . . . .75
Television output notice . . . . . . .76
Electronic emissions notices . . . . . . .76
Federal Communications Commission
(FCC) Statement . . . . . . . . .76
Industry Canada Class B emission
compliance statement . . . . . . . .77
Avis de conformité à la réglementation
d’Industrie Canada . . . . . . . . .77
© Copyright Lenovo 2006 iii
European Union EMC Directive
conformance statement . . . . . . .77
Environmental notices for Japan . . . . .78
Important information for the European
Directive 2002/96/EC . . . . . . . . .79
IBM Lotus Software Offer . . . . . . .80
Trademarks . . . . . . . . . . . .82
Index . . . . . . . . . . . . . .85
iv ThinkPad
®
Z61 Series Service and Troubleshooting Guide

Read first

To prevent damage to the hard disk and subsequent data loss, before moving your ThinkPad computer, press Fn+F4 to put it in standby mode or turn it off. Make sure that the standby status indicator is on (is green) before moving the computer.
Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices.
Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag.
Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.
Avoid leaving the base of your computer in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging.
© Copyright Lenovo 2006 v
Read first
vi ThinkPad
®
Z61 Series Service and Troubleshooting Guide

Chapter 1. Finding information

This guide and other publications

Setup Instructions
helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo.
This Service and Troubleshooting Guide
provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer. The troubleshooting information in this Guide applies only to problems that might prevent you from accessing the comprehensive help and information portal, called ThinkVantage preloaded on your ThinkPad computer.
Access Help
is a comprehensive online manual that provides answers to most of your questions about your computer, helps you to configure preloaded features and tools, or solve problems. To open Access Help, click Start, move the pointer to All Programs (in Windows than Windows XP, Programs); then to ThinkVantage. Click Access Help.
Productivity Center,
®
other
ThinkVantage Productivity Center
provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open ThinkVantage Productivity Center, press the ThinkVantage button on your keyboard. For more information about using the ThinkVantage button, see“Finding information with the ThinkVantage button” on page 2.
Safety and Warranty Guide
includes general safety instructions and complete Lenovo Statement of Limited Warranty.
Regulatory Notice
supplements this Guide. Read it before you use the wireless features of your ThinkPad computer. The ThinkPad Z61 Series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.
© Copyright Lenovo 2006 1
Finding information

Finding information with the ThinkVantage button

The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the ThinkVantage Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.
You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the ThinkVantage Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it.
2 ThinkPad
®
Z61 Series Service and Troubleshooting Guide

Chapter 2. Caring for your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
Important tips:
Be careful about where and how you work
v Do not leave the base of your computer in contact with your lap or any
part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.
v Place liquids away from your computer to avoid spills, and keep your
computer away from water (to avoid the danger of electrical shock).
v Store packing materials safely out of the reach of children to prevent the
risk of suffocation from plastic bags.
v Keep your computer away from magnets, activated cellular phones,
electrical appliances, or speakers (within 13 cm/5 in).
v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F
or above 35°C/95°F).
gentle with your computer
Be
v Avoid placing any objects (including paper) between the display and the
keyboard or under the keyboard.
v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects
on your computer, display, or external devices.
v Your computer display is designed to be opened and used at an angle
slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge.
your computer properly
Carry
v Before moving your computer, be sure to remove any media, turn off
attached devices, and disconnect cords and cables.
v Be sure your computer is in standby or hibernation mode, or turned off,
before moving it. This will prevent damage to the hard disk drive and data loss.
© Copyright Lenovo 2006 3
Caring for your ThinkPad computer
v When picking up your open computer, hold it by the bottom. Do not pick
up or hold your computer by the display.
v Use a quality carrying case that provides adequate cushion and protection.
Do not pack your computer in a tightly packed suitcase or bag.
Handle storage media and drives properly
v Avoid inserting diskettes at an angle and attaching multiple or loose
diskette labels, as these can lodge in the drive.
v If your computer comes with an optical drive such as CD, DVD, or
CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray.
v Wait until you hear the CD or DVD click into the center pivot of an optical
drive such as CD, DVD, or CD-RW/DVD drive before closing the tray.
v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,
follow the instructions shipped with your hardware, and apply pressure only where needed on the device.
care in setting passwords
Take
v Remember your passwords. If you forget a supervisor or hard disk
password, Lenovo authorized service provider will not reset it, and you might have to replace your system board or hard disk drive.
4 ThinkPad
important tips
Other
v Your computer modem might use only an analog telephone network, or
public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.
v Your computer might have both an Ethernet connector and a modem
connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged.
v Register your ThinkPad products with Lenovo (refer to the Web page:
www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
v Only an authorized ThinkPad repair technician should disassemble and
repair your computer.
v Do not modify or tape the latches to keep the display open or closed.
v Take care not to turn your computer over while the ac adapter is plugged
in. This could break the adapter plug.
®
Z61 Series Service and Troubleshooting Guide
Caring for your ThinkPad computer
v Turn off your computer if you are replacing a device in a device bay, or else
verify that the device is warm- or hot-swappable.
v If you exchange drives in your computer, reinstall the plastic bezel faces (if
supplied).
v Store your external and removable hard disk, diskette, CD, DVD, and
CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.
v Before you install any of the following devices, touch a metal table or a
grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device.
– PC Card
– Smart Card
– Memory Card, such as xD-Picture Card, SD Card, Memory Stick, and
MultiMediaCard
– Memory module
– PCI Expess Mini Card
– Communication Daughter Card
When transferring data to or from a Flash Media Card, such as an SD card,
v
do not put your computer in standby or hibernation mode before the data transfer is complete. To do so might cause damage to your data.
Cleaning
the cover of your computer
Occasionally clean your computer as follows:
1. Prepare a mixture of a gentle kitchen-use detergent (one that does not
contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.
2. Absorb the diluted detergent into a sponge.
3. Squeeze excess liquid from the sponge.
4. Wipe the cover with the sponge, using a circular motion and taking care
not to let any excess liquid drip.
5. Wipe the surface to remove the detergent.
6. Rinse the sponge with clean running water.
7. Wipe the cover with the clean sponge.
8. Wipe the surface again with a dry, soft lint-free cloth.
9. Wait for the surface to dry completely and remove any cloth fibers from
the computer surface.
Cleaning
your computer keyboard
1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.
Chapter 2. Caring for your ThinkPad computer 5
Caring for your ThinkPad computer
2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you
wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.
3. Allow to dry.
4. To remove any crumbs and dust from beneath the keys, you can use a
camera blower with a brush or cool air from a hair drier.
Note: Avoid spraying cleaner directly on the display or the keyboard.
Cleaning
your computer display
1. Gently wipe the display with a dry, soft lint-free cloth. If you see a
scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside.
2. Wipe or dust the stain gently with a soft, dry cloth.
3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50
mixture of isopropyl alcohol and water that does not contain impurities.
4. Wring out as much of the liquid as you can.
5. Wipe the display again; do not let any liquid drip into the computer.
6. Be sure to dry the display before closing it.
for the fingerprint reader
Care
The following actions could damage the fingerprint reader or cause it not to work properly:
v Scratching the surface of the reader with a hard, pointed object.
v Scraping the surface of the reader with your nail or anything hard.
v Using or touching the reader with a dirty finger.
you notice any of the following conditions, gently clean the surface of the
If reader with a dry, soft, lint-free cloth:
v The surface of the reader is dirty or stained.
v The surface of the reader is wet.
v The reader often fails to enroll or authenticate your fingerprint.
6 ThinkPad
®
Z61 Series Service and Troubleshooting Guide

Chapter 3. Solving computer problems

Frequently asked questions . . . . . . .8
Diagnosing problems . . . . . . . . .10
Troubleshooting . . . . . . . . . . .10
Error messages . . . . . . . . . .10
Errors without messages . . . . . . .15
A password problem . . . . . . . .16
A power switch problem . . . . . . .17
Keyboard problems . . . . . . . .17
UltraNav problems . . . . . . . . .18
Standby or hibernation problems . . . .20
Computer screen problems . . . . . .22
Battery problems . . . . . . . . .24
Hard disk drive problems . . . . . .25
A startup problem . . . . . . . . .26
Fingerprint authentication problems . . .27
Other problems . . . . . . . . . .27
© Copyright Lenovo 2006 7
Solving computer problems

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page
1.
What safety precautions should I follow when using my ThinkPad computer?
See the separate Safety and Warranty Guide for detailed information about safety.
How can I prevent problems with my ThinkPad computer?
See “Read first” on page v, and also Chapter 2, “Caring for your ThinkPad computer,” on page 3 of this Guide. More tips can be found in the following sections of Access Help:
v Preventing problems
v Spills on the keyboard
What are the main hardware features of my new ThinkPad computer?
See the “ThinkPad tour” section of Access Help.
8 ThinkPad
Where can I find the detailed specifications for my machine?
See www.lenovo.com/think/support
I need to upgrade a device or I need to replace one of the following: the hard disk drive, the PCI Express Mini Card, the Modem Daughter Card, memory, the keyboard, or the palm rest.
Refer to Appendix B, “Customer Replaceable Units (CRUs),” on page 65 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components.
®
Z61 Series Service and Troubleshooting Guide
Solving computer problems
My computer is not operating properly.
Study the “Problem solving ” section of Access Help. This Guide describes only problems that might prevent you from getting access to the online help system.
Where are the recovery CDs?
No recovery CD or a Windows CD is provided with your computer originally. For explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 43 of this Guide.
How can I contact the Customer Support Center?
See Chapter 8, “Getting help and service,” on page 53 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 60.
Where can I find warranty information?
See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your Machine, including the warranty period and type of warranty service, see “Warranty Information” on page 57.
Chapter 3. Solving computer problems 9
Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor
1. Click Start.
2. Move the pointer to All Programs (in Windows other than Windows XP,
Programs) and then to PC-Doctor for Windows.
3. Click PC-Doctor.
For more information about PC-Doctor for Windows, see the Help for the program.
Running any tests may take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.
If you are preparing to contact the Customer Support Center, be sure to print
the test log so that you can rapidly provide information to the help technician.
®
Attention
for Windows. To run PC-Doctor for Windows, do as follows:

Troubleshooting

If you do not find your problem here, refer to Access Help, your on-board help system. The following section only describes problems that might prevent you from accessing this help system.

Error messages

Notes:
1. In the charts, x can be any character.
2. The version of PC-Doctor referred to here is PC-Doctor for Windows.
Message Solution
0175: Bad CRC1, stop POST task
0176: System Security ­The System has been tampered with.
0177: Bad SVP data, stop POST task.
0182: Bad CRC2. Enter BIOS Setup and load Setup defaults.
®
10 ThinkPad
Z61 Series Service and Troubleshooting Guide
The EEPROM checksum is not correct (block #6). Have the computer serviced.
This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility. If this does not solve the problem, have the computer serviced.
Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced.
Checksum of the CRC2 setting in the EEPROM is not correct. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.
Solving computer problems
Message Solution
0185: Bad startup sequence settings. Enter BIOS Setup and load
Checksum of the startup sequence setting in the EEPROM is not correct. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.
Setup defaults.
0187: EAIA data access
The access to EEPROM has failed. Have the computer serviced.
error
0188: Invalid RFID Serialization Information Area.
0189: Invalid RFID configuration information area
0190: Critical low-battery error
The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced.
The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced.
The computer turned off because the battery is low. Connect the ac adapter to the computer and charge the battery, or replace the battery with a fully charged one.
0191: System Security ­Invalid remote change
The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the BIOS Setup Utility.
requested.
0192: System Security ­Embedded Security
The Security Chip has been replaced with a different one. Have the
computer serviced. hardware tamper detected.
0199: System Security ­Security password retry count exceeded.
01C8: More than one modem devices are
This message is displayed if you enter a wrong supervisor password more
than three times. Confirm the supervisor password and try again. To clear
the error, enter the BIOS Setup Utility.
Remove a Modem Card. Otherwise, press Esc to ignore the warning
message. If it does not solve this problem, have the computer serviced. found. Remove one of them. Press <Esc> to continue.
01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue.
Your ThinkPad computer has a built-in Ethernet feature, and you cannot
add another such feature by installing an Ethernet device. If this error
message is displayed, remove the Ethernet device that you installed.
Otherwise press Esc to ignore the warning message. If this does not solve
the problem, have the computer serviced.
0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached
firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not
disabled in the Startup menu.
Chapter 3. Solving computer problems 11
Solving computer problems
Message Solution
021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have
one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.
If you still see the same error code, do the following:
If an external keyboard is connected, do the following:
v Turn off the computer and disconnect the external keyboard; then turn on
the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced.
v Make sure that the external keyboard is connected to the correct
connector.
Test
the computer by using PC-Doctor.
v If the computer stops during the test, have the computer serviced.
0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If
you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.
0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. If
you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.
0232: Extended RAM error
0250: System battery error
0251: System CMOS checksum bad
0260: System timer error Have the computer serviced.
0270: Real time clock error
0271: Date and time error
0280: Previous boot incomplete
The extended RAM failed. Test your computer’s memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.
The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.
The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.
Have the computer serviced.
Neither the date nor the time is set in the computer. Set the date and time, using the BIOS Setup Utility.
Your computer was previously unable to complete the boot process.
Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced.
12 ThinkPad
®
Z61 Series Service and Troubleshooting Guide
Solving computer problems
Message Solution
02D0: System cache error The cache is disabled. Have the computer serviced.
02F4: EISA CMOS not
Have the computer serviced. writable
02F5: DMA test failed Have the computer serviced.
02F6: Software NMI
Have the computer serviced. failed
02F7: Fail-safe timer
Have the computer serviced. NMI failed
1802: Unauthorized
The PCI Express Mini card is not supported on this computer. Remove it. network card is plugged in - Power off and remove the miniPCI network card.
1803: Unauthorized
The daughter card is not supported on this computer. Remove it. daughter card is plugged in - Power off and remove the daughter card.
1810: Hard disk partition layout error
A problem in recognizing the layout of the partition on the hard disk has
halted computer startup. Either the Predesktop Area has been deleted, or the
hard disk contains corrupt data. To try to restart your computer, complete
one of the following:
v If the Predesktop Area has been deleted
1. Press F1 to open the BIOS Setup Utility.
2. Select Security -> Predesktop Area -> Access Predesktop Area.
3. Set this item to Disabled.
4. Save and exit.
If the above fails
v
1. Press Enter.
2. Double-click RECOVER TO FACTORY CONTENTS and follow
on-screen instructions.
Note: This will permanently erase the entire contents of the hard disk, and then restore software preinstalled by Lenovo.
Press
F1 to open BIOS Setup, or Enter to start the Predesktop Area.
If the computer still does not start, call the Customer Support Center.
Telephone numbers are listed in “Worldwide telephone list” on page 60.
Chapter 3. Solving computer problems 13
Solving computer problems
Message Solution
2010: Warning: Your internal hard disk drive (HDD) may not function correctly on this system. Ensure that your HDD is supported on this system and that the latest HDD firmware is installed.
2100: Initialization error on HDD0 (Main hard disk drive)
2102: Initialization error on HDD1 (Ultrabay hard disk drive)
2110: Read error on HDD0 (Main hard disk drive)
2112: Read error on HDD1 (Ultrabay hard disk drive)
The power-on password prompt
The hard disk password prompt
If in the primary drive bay you are using a non-IBM or non-Lenovo hard disk drive (HDD) or an old generation IBM HDD that is not supported by this system, with the risk in mind, you can still use it by pressing ESC. If in the primary drive bay you are using a supported IBM or Lenovo HDD with an old firmware, you need to update its firmware to the latest version. The latest version is available at http://www.lenovo.com/think/support/
The hard disk is not working. Have the hard disk serviced.
The hard disk is not working. Have the hard disk serviced.
The hard disk is not working. Have the hard disk serviced.
The hard disk is not working. Have the hard disk serviced.
A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced.
A hard disk password is set. Type the password and press Enter to use the computer.
If you still see the same error message, have the computer serviced.
Hibernation error The system configuration changed between the time your computer entered
hibernation mode and the time it left this mode, and your computer cannot resume normal operation.
v Restore the system configuration to what it was before your computer
entered hibernation mode.
v If the memory size has been changed, re-create the hibernation file.
Operating system not found.
Verify the following:
v The hard disk drive is correctly installed.
v A startable diskette is in the diskette drive
If
you still see the same error message, check the boot sequence, using the
BIOS Setup Utility.
Fan error The cooling fan has failed. Have the computer serviced.
®
14 ThinkPad
Z61 Series Service and Troubleshooting Guide
Solving computer problems
Message Solution
EMM386 Not Installed ­Unable to Set Page Frame Base Address.
Edit C:\CONFIG.SYS and change a line from
device=C:\WINDOWS\EMM386.EXE RAM
to
device=C:\WINDOWS\EMM386.EXE NOEMS
and save this file.
CardBus Configuration Error - Device Disabled
Go to the BIOS Setup Utility. Press F9 and then Enter to load the default
setting.
Press F10 and then Enter to restart the system.
Thermal sensing error The thermal sensor is not functioning correctly. Have the computer serviced.
Authentification of system services failed.
The Predesktop Area in the HDD is broken. To use the Predesktop Area, get
a Recovery CD, then recover the Predesktop Area using it. Press <Esc> to resume.

Errors without messages

Problem:
When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up.
Note:
Solution:
If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter.
If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing Fn+Home.
If the screen still remains blank, make sure that:
– The battery is installed correctly.
– The ac adapter is connected to the computer and the power cord is
– The computer power is on. (Turn on the power switch again for
If these items are properly set, and the screen remains blank, have the computer serviced.
If you are not sure whether you heard any beeps, turn off the
computer; then turn it on again, and listen again. If you are using an external monitor, refer to “Computer screen problems” on page
22.
plugged into a working electrical outlet.
confirmation.)
Chapter 3. Solving computer problems 15
Solving computer problems
Problem:
When I turn on the machine, nothing appears on the screen, but I hear two or more beeps.
Solution:
Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced.
If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced.
Problem:
When I turn on the machine, only a white pointer appears on a blank screen.
Solution:
Reinstall your operating system, and turn on the computer. If you still see only the pointer on the screen, have the computer serviced.
Problem:
My screen goes blank while the computer is on.
Solution
Your screen saver or power management may be enabled. Touch the TrackPoint or the touch pad, or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation mode.
Problem:
The DOS full-screen looks smaller.
Solution:
If you use a DOS application that supports only 640×480 resolution (VGA mode), the screen image might look slightly distorted or appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then enable the Screen expansion function. (The image might still look slightly distorted.)

A password problem

Problem:
I forgot my password.
16 ThinkPad
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Z61 Series Service and Troubleshooting Guide
Solving computer problems
Solution
If you have registered your computer for Password Reset Service, and you forget your power-on or hard disk password, you can reset it by pressing the ThinkVantage button at the password prompt.
– If you cannot reset your power-on password, you must take your
computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.
– If you cannot reset your hard disk password, Lenovo authorized
servicer cannot reset your password or recover data from the hard disk. Yo u must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.
If you forget your supervisor password, Lenovo authorized servicer
cannot reset your password. Yo u must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

A power switch problem

Problem:
The system does not respond, and you cannot turn off the computer.
Solution:
Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery.

Keyboard problems

Problem:
All or some of the keys on the keyboard do not work.
Solution:
If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set.
If an external PS/2 your computer does not work. Use the numeric keypad on the external keyboard.
If an external numeric keypad or a mouse is connected:
1. Turn off the computer.
2. Remove the external numeric keypad or the mouse.
3. Turn on the computer and try using the keyboard again.
®
keyboard is connected, the numeric keypad on
Chapter 3. Solving computer problems 17
Solving computer problems
If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly.
If keys on the keyboard still do not work, have the computer serviced.
Problem:
A number appears when you type a letter.
Solution
The numeric lock function is on. To disable it, press and hold Shift or Fn; then press NmLk (ScrLk).
Problem:
All or some of the keys on the external numeric keypad do not work.
Solution:
Make sure that the external numeric keypad is correctly connected to the computer.
Problem
Some or all of the keys on the external PS/2 keyboard do not work.
Solution
If you are using the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator, make sure that the keyboard cable is correctly connected to the keyboard/mouse Y-connector, and the keyboard/mouse Y-connector is connected to the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator.
If the connection is correct, disconnect the cable and make sure that the built-in keyboard operates properly. If the built-in keyboard works, there is a problem with the external PS/2 keyboard. Tr y using a different external keyboard.

UltraNav problems

Problem:
The pointer drifts when the computer is turned on or after it resumes normal operation.
Solution:
The pointer might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the
18 ThinkPad
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TrackPoint and is not a defect. Pointer drifting might occur for several seconds under the following conditions: – When the computer is turned on. – When the computer resumes normal operation. – When the TrackPoint is pressed for a long time. – When the temperature changes.
Problem:
The mouse or the pointing device does not work.
Solution:
Make sure that the TrackPoint and the touch pad are set to Automatic in the ThinkPad Configuration Program. Then detach the mouse or the pointing device, and try using the TrackPoint and the touch pad. If the TrackPoint and the touch pad work, the error might be due to the mouse or the pointing device.
Make sure that the cable for the mouse or the pointing device is securely connected to the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator.
If your mouse is incompatible with the PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program.
For more information, see the manual supplied with the mouse.
Note:
Problem:
The mouse buttons do not work.
Solution:
If your ThinkPad computer has the TrackPoint only, this problem may occur.
Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS or C:\SWTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad We b site. For access to this Web site, press the ThinkVantage button and open the ThinkVantage Productivity Center.
Problem:
The scrolling or magnifying glass function does not work.
Solution:
Chapter 3. Solving computer problems 19
Solving computer problems
Check the mouse driver in the Device Manager window, and make sure that the PS/2 TrackPoint driver is installed.

Standby or hibernation problems

Problem:
The computer enters standby mode unexpectedly.
Solution:
If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Power Manager.
Problem:
The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on).
Solution:
Make sure that: – The battery is charged. – The operating temperature is within the acceptable range. Refer to
“Specifications” on page 72.
If these items are correct, have the computer serviced.
20 ThinkPad
Problem:
The critical low-battery error message is displayed, and the computer immediately turns off.
Solution:
The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one.
Problem:
When you take action to return from standby mode, the computer display remains blank.
Solution:
Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display.
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Solving computer problems
Note: If you use the Fn+F7 key combination to apply a presentation
scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.
Problem:
The computer does not return from standby mode, or the standby indicator stays on and the computer does not work.
Solution:
If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator. – If the standby indicator is on, your computer is in standby mode.
Connect the ac adapter to the computer; then press Fn.
– If the standby indicator is off, your computer is in hibernation mode
or power-off state. Connect the ac adapter to the computer; then press power button to resume operation.
If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery.
Problem:
Your computer does not enter standby or hibernation mode.
Solution:
Check whether any option has been selected that would disable your computer from entering standby or hibernation mode.
Problem:
The system does not wake up at the time set on the timer, if the computer is not connected to an ac power source, -or- The system does not enter hibernation mode from suspend mode, if the computer is not connected to an ac power source.
Solution:
The timer-wake-with-battery-operation is disabled by default. If you enable this function, the computer could wake up and begin running while it is being carried; this could lead to damage to the hard disk drive.
Chapter 3. Solving computer problems 21
Solving computer problems
With this risk in mind, you can enable the timer-wake-with-battery­operation.
1. Turn your computer off and then on again; then, while the message,
“To interrupt normal startup, press the blue ThinkVantage button” is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery workspace opens.
2. Click Access BIOS. The System Restart Required window is
displayed.
3. Click Yes. The computer restarts, and the BIOS Setup Utility menu
appears.
4. With the cursor key, select Config; then press Enter. The Power
submenu is displayed.
5. Select Timer Wake with Battery Operation by pressing Enter.
6. With the F5 or F6 key, select Enabled; then press Enter.
7. Press F10 and Enter to save this setting and exit this utility.
information about the BIOS Setup Utility, see “BIOS Setup Utility”
For in Access Help.
Problem:
The Fn+F12 key combination does not cause the computer to enter hibernation mode.

Computer screen problems

22 ThinkPad
Solution:
The computer cannot enter hibernation mode:
– If you are using one of the communication PC Cards. To enter
hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot. Click the Safely
Remove Hardware icon in the taskbar (for Windows XP) or the Unplug or Eject Hardware icon in the taskbar (for Windows 2000).
– If the hibernation mode is not enabled. To enable it, do as follows:
1. Start the ThinkPad Configuration Program.
2. Click Power Management.
3. Click the Hibernate tab.
4. Select the hibernate support checkbox.
5. Click OK.
You can enter hibernation mode by pressing Fn+F12 only if the
Note:
PM driver for Windows XP or Windows 2000 has been installed.
Problem:
The screen is blank.
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Z61 Series Service and Troubleshooting Guide
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Solution:
Press Fn+F7 to bring up the image.
If you use the Fn+F7 key combination to apply a presentation
Note:
scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.
If you are using the ac adapter, or using the battery, and the battery status indicator is on (is green), press Fn+Home to make the screen brighter.
If the standby status indicator is on (is green), press Fn to resume from the standby mode.
If the problem persists, do the Solution in the problem below.
Problem:
The screen is unreadable or distorted.
Solution:
Make sure that: – The display device driver is installed correctly. – The screen resolution and color quality are correctly set. – The monitor type is correct.
To check these settings, do as follows:
Open the Display Properties window.
1. Click the Settings tab.
2. Check whether the screen resolution and color quality are correctly
set.
3. Click Advanced.
4. Click the Adapter tab.
5. Make sure ATI Mobility xxxxx, ATI Mobility RADEON xxxxx,
ATI Mobility FIRE GL xxxxx or Intel xxxxx is shown in the adapter information window.
Note: The device driver name xxxxx depends on the video chip
that has been installed on your computer.
6. Click the Properties button. Check the ″Device status box and
make sure the device is working properly. If not, click the Troubleshooter button.
7. Click the Monitor tab.
8. Make sure the information is correct.
9. Click the Properties button. Check the Device status box and
make sure the device is working properly. If not, click the Troubleshooter button.
Chapter 3. Solving computer problems 23
Solving computer problems
Problem:
The screen stays on even after you turn off your computer.
Solution:
Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again.
Problem:
Missing, discolored, or bright dots appear on the screen every time you turn on your computer.
Solution:
This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.
Problem:
A message, “Unable to create overlay window,” appears when you try to start DVD playback.
or
get poor or no playback while running video playback, DVD
You playback, or game applications.

Battery problems

24 ThinkPad
Solution
Do either of the following: – If you are using 32-bit color mode, change the color depth to 16-bit
mode.
– If you are using a desktop size of 1280×1024 or larger, reduce the
desktop size and the color depth.
Problem:
The battery cannot be fully charged by the power-off method in the standard charge time for your computer.
Solution:
The battery might be over-discharged. Do the following:
1. Turn off the computer.
2. Make sure that the over-discharged battery is in the computer.
3. Connect the ac adapter to the computer and let it charge.
If the optional Quick Charger is available, use it to charge the over-discharged battery.
If the battery cannot be fully charged in 24 hours, use a new battery.
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Z61 Series Service and Troubleshooting Guide
Solving computer problems
Problem:
Your computer shuts down before the battery status indicator shows empty.
or
Your computer operates after the battery status indicator shows empty.
Solution:
Discharge and recharge the battery.
Problem:
The operating time for a fully charged battery is short.
Solution:
Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery.
Problem:
The computer does not operate with a fully charged battery.
Solution:
The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.
Problem
The battery does not charge.
Solution
You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced.

Hard disk drive problems

Problem:
The hard disk drive makes a rattling noise intermittently.
Solution:
The rattling noise might be heard when: – The hard disk drive starts accessing the data or when it stops. – You are carrying the hard disk drive. – You are carrying your computer.
Chapter 3. Solving computer problems 25
Solving computer problems
This is a normal characteristic of a hard disk drive and is not a defect.
Problem:
The hard disk drive does not work.
Solution:
In the startup menu in the BIOS Setup Utility, make sure that the hard disk drive is included in the “Boot priority order” list. If it is included in the “Excluded from boot order” list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the “Boot priority order” list.

A startup problem

Problem:
The Microsoft
Solution:
Use the Rescue and Recovery workspace to help solve or identify your problem. To open the Rescue and Recovery workspace, do the following:
1. Turn off your PC, then turn it on again.
2. Watch the screen carefully while your PC starts. When the “To
3. From the Rescue and Recovery workspace you can do the
In the top panel of the Rescue and Recovery workspace, you can click one of the following tabs to open other pages or exit the utility:
Events Viewer enables you to view a log that contains information
System Information enables you to see key hardware and software
Warranty Status enables you to see when your warranty expires,
®
Windows operating system will not start.
interrupt normal startup, press the blue ThinkVantage button” message is displayed at the lower left of the screen, press the blue ThinkVantage button. The Rescue and Recovery workspace opens.
following:
Rescue and Restore your files, folders, or backups.
Configure your system settings and passwords.
Communicate by using the internet and link to the support site.
Troubleshoot and diagnose problems using diagnostics.
about events, or tasks, associated with Rescue and Recovery operations.
information about your computer. This information might be valuable when trying to diagnose problems.
the terms of service for your computer, or list of replacement parts.
26 ThinkPad
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Z61 Series Service and Troubleshooting Guide
Solving computer problems
Help provides information about the various functions available in
the Rescue and Recovery workspace.
Restart closes the Rescue and Recovery workspace and resumes the
startup sequence that was interrupted.

Fingerprint authentication problems

Problem:
You cannot register or authenticate your finger.
Solution

Other problems

Problem:
The computer locks or does not accept any input.
Solution:
Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network.
To turn off the computer, press and hold the power switch for 4 seconds or more.
If your finger(s) have any of the following conditions, you may not be able to register or authenticate it:
– Your finger is wrinkled.
– Your finger is rough, dry or injured.
– Your finger is very dry.
– Your finger is stained with dirt, mud, or oil.
– The surface of your finger is very different from when you
registered your fingerprint.
– Your finger is wet.
– A finger is used that has not been enrolled.
improve the situation, try the following:
To
– Clean or wipe your hands to remove any excess dirt or
moisture from the fingers.
– Enroll and use a different finger for authentication.
– If your hands are too dry, apply lotion to them.
Problem:
The computer does not start from a device you want.
Solution:
Chapter 3. Solving computer problems 27
Solving computer problems
Refer to the Startup menu of the BIOS Setup Utility. Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want.
Also make sure that the device from which the computer starts is enabled. In the startup menu in the BIOS Setup Utility, make sure that the device is included in the Boot priority orderlist. If it is included in the Excluded from boot orderlist, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the Boot priority orderlist.
Problem:
The computer does not respond.
Solution:
IRQs for the PCI are all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program.
Problem:
The computer can not play a CD, or the sound quality is not good.
28 ThinkPad
Solution:
Be sure that the disk meets the standards for your country. Usually, a disk that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good.
Problem:
Playback of DVD is not smooth in Windows 2000.
Solution:
If you select the Maximum Battery mode for the Intel SpeedStep technology, this problem may occur. This mode is designed to achieve maximum battery life by switching the processor speed between the regular low speed and half of that speed, depending on how much the processor is used. If the use increases, Intel SpeedStep switches the
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Z61 Series Service and Troubleshooting Guide
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Solving computer problems
processor speed to the lower speed. Operation in this mode can severely degrade the performance of the processor, and thus cause the playback of a DVD to be jerky.
To avoid or reduce this problem, you can choose any of three other modes of operation, as follows:
Maximum Performance: Keeps the processor speed high at all times.
Automatic: Switches the processor speed between high and low,
depending on how much the processor is used. If the use increases, Intel SpeedStep switches the processor speed to high.
Battery Optimized Performance: Keeps the processor speed low at
all times.
To choose a mode, do the following:
1. Start the ThinkPad Configuration Program.
2. Click Power Management.
3. Click the Intel SpeedStep technology tab.
4. From the list, select the mode you want.
5. Click OK.
Problem:
You cannot connect using the built-in wireless networking card.
Solution:
If the computer display is closed, open it and try again.
Problem:
The computer cannot connect to the local network, shared devices or network printers, but can connect to the Internet.
Solution:
On your desktop, click the Symantec Client Security icon, then click the Symantec Home and Office Networking Wizard icon and follow the instructions.
Problem:
If your operating system is Windows 2000 and you are using a USB 1.x device, then when your computer returns from standby or hibernation mode to normal operation, the Unsafe Removal of Devicemessage may appear.
Solution:
You can safely close this message. It is displayed because of the USB
2.0 driver problem on Windows 2000. Yo u can get detailed information
Chapter 3. Solving computer problems 29
Solving computer problems
in the More Information section of the Microsoft Knowledge Base 328580 and 323754. Visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the knowledge base article you need in the search field, and click the Search button.
Problem:
An application does not run correctly.
Solution:
Make sure that the problem is not being caused by the application.
Check that your computer has the minimum required memory to run
the application. Refer to the manuals supplied with the application.
Check the following:
– The application is designed to operate with your operating system.
– Other applications run correctly on your computer.
– The necessary device drivers are installed.
– The application works when it is run on some other computer.
If an error message appears while you are using the application
program, refer to the manuals supplied with the application.
30 ThinkPad
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Chapter 4. Starting BIOS Setup Utility

Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters.
v Config: Set the configuration of your computer.
v Date/Time: Set the date and time.
v Security: Set security features.
v Startup: Set the startup device.
v Restart: Restart the system.
You can set many of these parameters more easily by using the
Note:
ThinkPad Configuration Program.
To start BIOS Setup Utility, do as follows:
1. To protect yourself against accidental loss of data, back up your data and
computer registry. For details see the “Data backup-and-restore tools” section of Access Help.
2. Remove any diskette from the diskette drive, and then turn off the
computer.
3. Turn on the computer; then, while the message, “To interrupt normal
startup, press the blue ThinkVantage button” is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery workspace opens.
4. Click Access BIOS. The System Restart Required window is displayed.
5. Click Yes. The computer restarts, and the BIOS Setup Utility menu
appears.
6. If you have set a supervisor password, the BIOS Setup Utility menu
appears after you enter the password. Yo u can start the utility by pressing Enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, refer to the on-board help.
Using the cursor keys, move to an item you want to change. When the item you want is highlighted, press Enter. A submenu is displayed.
7. Change the items you wish to change. To change the value of an item, use
the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter.
8. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,
press Esc repeatedly until you reach the BIOS Setup Utility menu.
© Copyright Lenovo 2006 31
Starting BIOS Setup Utility
Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.
9. Select Restart; then press Enter. Move the cursor to the option you want
for restarting your computer; then press Enter. Your computer restarts.
32 ThinkPad
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Z61 Series Service and Troubleshooting Guide

Chapter 5. Installing a new operating system

Before you install the operating system see the Installing a new operating systemsection of Access Help, and make sure that you do the following:
v Print the sections of Access Help you will be using. Go to the section for
the operating system you are using.
v Copy all the subdirectories and files in the C:\IBMTOOLS or the
C:\SWTOOLS directory to a removable storage device, because you will need them during the installation.

Installing Windows XP

If you are installing Windows XP Service Pack 1 on a computer with a dual-core processor, disable Core Multi-Processing before starting the installation as follows:
1. Start the BIOS Setup Utility.
2. Select Config. The Config submenu opens.
3. Select CPU. The CPU submenu opens.
4. For Core Multi-Processing, select Disabled.
5. Press F10.
To install Windows XP and its related software on your computer, do as follows:
®
Before installing the operating system, install Intel
Matrix Storage Manager
Driver, as follows:
Note
Be sure to install Intel Matrix Storage Manager Driver before installing the operating system. Otherwise your computer will not respond; it will only display a blue screen.
1. Attach a diskette drive to your computer.
2. Copy Intel Matrix Storage Manager Driver from
C:\IBMTOOLS\DRIVERS\IMSM or C:\SWTOOLS\DRIVERS\IMSM to a diskette.
3. To make sure that S ATA AHCI is enabled, start the BIOS Setup Utility
menu.
4. Select Config.
© Copyright Lenovo 2006 33
Installing a new operating system
5. Select Serial ATA (SATA). Select AHCI.
6. Select AHCI.
7. Change the startup sequence of your computer. Following the
instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first.
8. Insert the CD for Windows XP into the CD or DVD drive, and restart the
computer.
9. To install a third-party SCSI or RAID driver first, press F6.
10. When prompted, select S for Specify Additional Device.
11. When prompted, insert the diskette that you created in step 2 on page 33,
and press Enter.
12. Select Intel 82801 GBM S ATA AHCI Controller (Mobile ICH7M), and
press Enter.
13. To continue the installation, press Enter again. Leave the diskette in the
drive until the next reboot; the software may need to be copied from the diskette again when the files are copied during setup.
14. If you have not yet installed Windows XP Service Pack 2, visit the
Microsoft We b site at http://www.microsoft.com/windowsxp/downloads/
15. Download Windows XP Service Pack 2 from the Web site. To install it,
follow the instructions in the readme file.
16. In the device listing on the Device Manager window, a yellow mark may
appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver.
17. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you
made before starting the installation.
18. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run
infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\.
19. Apply the PCMCIA Power Policy Registry Patch. To do this, go to either
C:\IBMTOOLS\OSFIXES\PCMCIAPW\ or C:\SWTOOLS\OSFIXES\PCMCIAPW\, double-click install.bat. Then follow the instructions that appear on the screen.
20. Install device drivers. They are provided in either the
C:\IBMTOOLS\DRIVERS or the C:\SWTOOLS\DRIVERS directory on your hard disk drive. To see how to install them, refer to Installing device drivers. Yo u will also need to install application software, which is provided in either the C:\IBMTOOLS\APPS or the C:\SWTOOLS\APPS directory on your hard disk drive.
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Installing a new operating system
Note: If you cannot find the Supplement files, device drivers, and
application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site, http://www.lenovo.com/think/support/site.wss/TPAD­MATRIX.html
you do not have a diskette drive, you can install Intel Matrix Storage
If Manager Driver by the following alternative procedure:
Note
If you select AHCI for Serial ATA (SATA) in the BIOS Setup Utility before installing Intel Matrix Storage Manager Driver, your computer will not respond; it will only display a blue screen.
1. Start the BIOS Setup Utility menu.
2. Select Config.
3. Select Serial ATA (SATA).
4. Select Compatibility.
5. Change the startup sequence of your computer. Following the
instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first.
6. Insert the CD for Windows XP into the CD or DVD drive, and restart the
computer.
7. If you have not yet installed Windows XP Service Pack 2, visit the
Microsoft We b site at http://www.microsoft.com/windowsxp/downloads/
8. Download Windows XP Service Pack 2 from the Web site. To install it,
follow the instructions in the readme file.
9. Visit the Lenovo We b site at
http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html
10. Download Intel Matrix Storage Manager Driver from the Web site. To
install it, follow the instructions for clean installation in the readme file.
11. Run Intel Matrix Storage Manager Driver. To do this, go to
C:\DRIVERS\WIN\SATA\PREPARE, and double-click install.cmd.
12. Turn the computer off and then on again.
13. Start the BIOS Setup Utility menu.
14. Select Config.
15. Select Serial ATA (SATA).
16. Select AHCI.
Chapter 5. Installing a new operating system 35
Installing a new operating system
17. Start Windows XP. The Welcome to the Found New Hardware Wizard
appears.
18. Click No, not this time, and then click Next.
19. Select Install from a list or specific location (Advanced), and then click
Next.
20. Select Search for the best driver in these locations. Then select Include
this location in the search:, specify the path, C:\DRIVERS\WIN\SATA, and click Next. The Completing the Found New Hardware Wizard appears.
21. Click Finish.
22. When the System Settings Change window appears, click Yes. The
computer restarts.
23. In the device listing on the Device Manager window, a yellow mark may
appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver.
24. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you
made before starting the installation.
25. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run
infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\.
26. Apply the PCMCIA Power Policy Registry Patch. To do this, go to either
C:\IBMTOOLS\OSFIXES\PCMCIAPW\ or C:\SWTOOLS\OSFIXES\PCMCIAPW\, double-click install.bat, and then follow the instructions that appear on the screen.
27. Install device drivers. They are provided in either the
C:\IBMTOOLS\DRIVERS or the C:\SWTOOLS\DRIVERS directory on your hard disk drive. To see how to install them, refer to Installing device drivers. Yo u will also need to install application software, which is provided in either the C:\IBMTOOLS\APPS or the C:\SWTOOLS\APPS directory on your hard disk drive.

Installing the Windows XP Update Module Package

36 ThinkPad
If you cannot find the Supplement files, device drivers, and
Note:
application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site, http://www.lenovo.com/think/support/site.wss/TPAD­MATRIX.html
The Windows XP Update Modules are in one of the following directories:
C:\IBMTOOLS\OSFIXES\WXPUP
or
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Z61 Series Service and Troubleshooting Guide
C:\SWTOOLS\OSFIXES\WXPUP
name of each subfolder is the number of a fix module. For information
The about each fix module, visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the fix module you need in the search field, and click the Search button.
Note: The We b site address might change without notice. If the homepage is
not displayed, search for it from the Microsoft top page.
To install a fix module, run the .exe file in a subfolder and follow the instructions on the screen.
Note: If you remove the hard disk drive from the computer with a single-core
processor and install it on a computer with a dual-core processor, you can get access to the hard disk drive. The opposite, however, is not true: If you remove the hard disk drive from a computer with a dual-core processor and install it on a computer with a single-core processor, you cannot get access to the hard disk drive.

Installing Windows 2000

If you are installing Windows 2000 on a computer with a dual-core processor, disable Core Multi-Processing before starting the installation as follows:
1. Start the BIOS Setup Utility.
2. Select Config. The Config submenu opens.
3. Select CPU. The CPU submenu opens.
4. For Core Multi-Processing, select Disabled.
5. Press F10.
Installing a new operating system
If you install Windows 2000 and its software on your computer from the drive on the ThinkPad Advanced Dock, install Windows 2000 integrated with Service Pack 4. For details, refer to the Microsoft web site at:http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/ spdeploy.htm#scenario_1_installing_windows_2000_integrated_with_the_ service_pack_rpmd
To install Windows 2000 and its related software on your computer, do as follows:
Before installing the operating system, install Intel Matrix Storage Manager Driver, as follows:
Chapter 5. Installing a new operating system 37
Installing a new operating system
Note
Be sure to install Intel Matrix Storage Manager Driver before installing the operating system. Otherwise your computer will not respond; it will only display a blue screen.
1. Attach a diskette drive to your computer.
2. Copy Intel Matrix Storage Manager Driver from
C:\IBMTOOLS\DRIVERS\IMSM or C:\SWTOOLS\DRIVERS\IMSM to a diskette.
3. To make sure that S ATA AHCI is enabled, start the BIOS Setup Utility
menu.
4. Select Config.
5. Select Serial ATA (SATA).
6. Select AHCI.
7. Change the startup sequence of your computer. Following the
instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first.
8. Insert the CD for Windows 2000 into the CD or DVD drive, and restart
the computer. Follow the instructions on the screen.
9. To install a third-party SCSI or RAID driver first, press F6.
10. When prompted, select S for Specify Additional Device.
11. When prompted, insert the diskette that you created in step 2, and press
Enter.
12. Select Intel 82801 GBM S ATA AHCI Controller (Mobile ICH7M), and
press Enter.
13. To continue the installation, press Enter again. Leave the diskette in the
drive until the next reboot; the software may need to be copied from the diskette again when the files are copied during setup.
14. If you have not yet installed Windows 2000 Service Pack 4, visit the
Microsoft We b site at http://www.microsoft.com/windows2000/downloads/servicepacks
15. Download Windows 2000 Service Pack 4 from the Web site. To install it,
follow the instructions in the readme file.
38 ThinkPad
If you install any anti-virus application before installing the service
Note:
pack, uninstall the anti-virus application. After installing the service pack, re-install the anti-virus application.
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Z61 Series Service and Troubleshooting Guide
Installing a new operating system
16. In the device listing on the Device Manager window, a yellow mark may
appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver.
17. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you
made before starting the installation.
18. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run
infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\.
If you cannot find this directory on your hard disk drive,
Note:
download the Intel Chipset Support 5 for Windows 2000/XP from the ThinkPad Web site at http://www.lenovo.com/think/support/site.wss/TPAD­MATRIX.html
19. Follow the instructions for the Install shield program.
20. Install Windows 2000 device drivers and application software by
referring to its procedure.
If you cannot find the Supplement files, device drivers, and
Note:
application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site at http://www.lenovo.com/think/support/site.wss/TPAD­MATRIX.html
you do not have a diskette drive, you can install Intel Matrix Storage
If Manager Driver by the following alternative procedure:
Note
If you select AHCI for Serial ATA (SATA) in the BIOS Setup Utility before installing Intel Matrix Storage Manager Driver, your computer will not respond; it will only display a blue screen.
1. Start the BIOS Setup Utility menu.
2. Select Config.
3. Select Serial ATA (SATA).
4. Select Compatibility.
5. Change the startup sequence of your computer. Following the
instructions on the Startup menu in the BIOS Setup Utility, set the CD-ROM drive to start first.
6. Insert the CD for Windows 2000 into the CD or DVD drive, and restart
the computer. Follow the instructions on the screen.
Chapter 5. Installing a new operating system 39
Installing a new operating system
7. If you have not yet installed Windows 2000 Service Pack 4, visit the
Microsoft We b site at http://www.microsoft.com/windows2000/downloads/servicepacks
8. Download Windows 2000 Service Pack 4 from the Web site. To install it,
follow the instructions in the readme file.
If you install any anti-virus application before installing the service
Note:
pack, uninstall the anti-virus application. After installing the service pack, re-install the anti-virus application.
9. Visit the Lenovo We b site at
http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html
10. Download Intel Matrix Storage Manager Driver from the Web site. To
install it, follow the instructions for clean installation in the readme file.
11. Run Intel Matrix Storage Manager Driver. To do this, go to
C:\DRIVERS\WIN\SATA\PREPARE, and double-click install.cmd.
12. Turn the computer off and then on again.
13. Start the BIOS Setup Utility menu.
14. Select Config.
15. Select Serial ATA (SATA).
16. Select AHCI.
17. Start Windows 2000. The Welcome to the Found New Hardware Wizard
appears.
18. Click Next.
19. Select Search for a suitable driver for my device (recommended), and
then click Next.
20. Select Specify a location, and then click Next.
21. Specify the path, C:\DRIVERS\WIN\SATA, and click OK. The Driver
Files Search Results window appears.
22. Click Next. The Completing the Found New Hardware Wizard appears.
23. Click Finish.
24. When the System Settings Change window appears, click Yes. The
computer restarts.
25. In the device listing on the Device Manager window, a yellow mark may
appear at the left side of the Universal Serial Bus (USB) controller. If it does appear, open its properties and click the Reinstall driver button to install the USB2.0 driver.
26. Restore C:\IBMTOOLS or C:\SWTOOLS from the backup copy you
made before starting the installation.
27. Run the Intel Chipset Support 5 for Windows 2000/XP. To do this, run
infinst_autol.exe in either C:\IBMTOOLS\OSFIXES\INTELINF\ or C:\SWTOOLS\OSFIXES\INTELINF\.
40 ThinkPad
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Z61 Series Service and Troubleshooting Guide
Installing a new operating system
Note: If you cannot find this directory on your hard disk drive,
download the Intel Chipset Support 5 for Windows 2000/XP from the ThinkPad Web site at http://www.lenovo.com/think/support/site.wss/TPAD­MATRIX.html
28. Follow the instructions for the Install shield program.
29. Install Windows 2000 device drivers and application software by
referring to its procedure.
After you install Windows 2000 Service Pack 4, you will need to install device drivers; they are provided in either the C:\IBMTOOLS\DRIVERS or the C:\SWTOOLS\DRIVERS directory on your hard disk drive. To see how to install them, refer to Installing device drivers. Yo u will also need to install application software which is provided in either the C:\IBMTOOLS\APPS or the C:\SWTOOLS\APPS directory on your hard disk drive.
If you cannot find the Supplement files, device drivers, and application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad We b site at http://www.lenovo.com/think/support/site.wss/TPAD-MATRIX.html

Installing the Windows 2000 Update Module Package

The Windows 2000 Update Modules are in one of the following directories:
C:\IBMTOOLS\OSFIXES\W2KUP
or
C:\SWTOOLS\OSFIXES\W2KUP
name of each subfolder is the number of a fix module. For information
The about each fix module, visit the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the fix module you need in the search field, and click the Search button.
Note: The We b site address might change without notice. If the homepage is
not displayed, search for it from the Microsoft top page.
To install a fix module, run the .exe file in a subfolder and follow the instructions on the screen.
Chapter 5. Installing a new operating system 41
42 ThinkPad
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Z61 Series Service and Troubleshooting Guide

Chapter 6. Recovery options

Introducing Rescue and Recovery

If Windows is not running properly, you may need to do the following:
v Get the current system information.
v Diagnose and troubleshoot a problem.
v Rescue a file from your Windows environment or restore backed-up files,
provided you have made backups by use of the Rescue and Recovery program.
v Configure your computer or start the BIOS Setup Utility.
this can be achieved from the ThinkVantage Rescue and Recovery
All workspace. Turn on your computer, and, when the following message is displayed, press the ThinkVantage button: To interrupt normal startup, press the blue ThinkVantage button.The ThinkVantage Rescue and Recovery workspace opens. For more information about using Rescue and Recovery features, see the “Recovery overview” section of Access Help.

Restoring factory contents

Instead of providing a recovery CD or a Windows CD with your computer, Lenovo provides simpler methods of accomplishing the tasks typically associated with these CDs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version.
The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition.
The Product Recovery Program contained within this area enables you to restore the complete contents of your hard disk to the same state as it was when originally shipped from the factory.
Notes:
1. If the optical drive is not attached to your ThinkPad computer during
recovery, DVD software and CD-recording software will not be installed.
© Copyright Lenovo 2006 43
Recovery options
2. The recovery process might take up to 2 hours.
To recover the hard disk to its original contents, do the following:
Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media.
1. If possible, save all your files and shut down your operating system.
2. Turn off your computer for at least 5 seconds.
3. Turn on your computer. Watch the display carefully. While the message,
4. Click Restore your system and follow the instructions on the screen.

Recovering data

If you performed a backup operation using the Rescue and Recovery program, you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time. These backups might be stored on your hard disk, or a network drive, or on removable media, depending on the options you selected during the backup operation.
To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim or Ultrabay Enhanced before performing a recovery operation.
“To interrupt normal startup, press the blue ThinkVantage button” is displayed, press the ThinkVantage button. The ThinkVantage Rescue and Recovery workspace opens.
44 ThinkPad
You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. The Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the blue ThinkVantage button when prompted during startup.
After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows.
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Z61 Series Service and Troubleshooting Guide

Chapter 7. Upgrading and replacing devices

Replacing the battery

Important
Read Safety and Warranty Guide before replacing the battery.
1. Turn off the computer, or enter hibernation mode. Then disconnect the ac
adapter and all cables from the computer.
If you are using a PC Card, the computer might not be able to enter
Note:
hibernation mode. If this happens, turn off the computer.
2. Close the computer display, and turn the computer over.
3. Unlock the battery latch by sliding it to the left 1. Then, remove the
battery 2.
4. Install a fully charged battery.
5. Turn the computer over again. Connect the ac adapter and the cables to
the computer.
© Copyright Lenovo 2006 45

Upgrading the hard disk drive

Upgrading the hard disk drive
Important
Read Safety and Warranty Guide before replacing the hard disk drive.
You can increase the storage capacity of your computer by replacing the hard
disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative.
Notes:
1. Replace the hard disk drive only if you upgrade it or have it repaired. The
connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
2. The ThinkVantage Rescue and Recovery workspace and the Product
Recovery program are not included on an optional hard disk drive.
Attention
Handling a hard disk drive
v Do not drop the drive or subject it to physical shocks. Put the drive on
a material, such as soft cloth, that absorbs the physical shock.
v Do not apply pressure to the cover of the drive.
v Do not touch the connector.
46 ThinkPad
drive is very sensitive. Incorrect handling can cause damage and
The permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode.
To replace the hard disk drive, do the following:
1. Turn off the computer; then disconnect the ac adapter and all cables
from the computer.
2. Close the computer display, and turn the computer over.
3. Remove the battery.
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Z61 Series Service and Troubleshooting Guide
Upgrading the hard disk drive
4. ThinkPad Z61t computer
Remove the screw that secures the hard disk drive cover; then remove the cover.
ThinkPad Z61m and Z61e computer
Remove the screw that secures the hard disk drive cover 1 and slide the cover 2.
1
2
Chapter 7. Upgrading and replacing devices 47
Upgrading the hard disk drive
Lift up the hard disk cover and remove it.
5. Remove the hard disk by pulling out the tab.
ThinkPad Z61t computer
3
48 ThinkPad
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Z61 Series Service and Troubleshooting Guide
Upgrading the hard disk drive
ThinkPad Z61m and Z61e computer
6. Detach the side rubber rails from the hard disk drive.
7. Attach the side rubber rails to a new hard disk drive.
8. Insert the hard disk drive into the hard disk drive bay; then firmly install
9. Reinstall the cover of the bay, and reinstall the screw.
10. Reinstall the battery.
11. Turn the computer over again. Connect the ac adapter and the cables to

Replacing memory

Important
Read Safety and Warranty Guide before replacing memory.
Increasing memory capacity is an effective way to make programs run faster.
You can increase the amount of memory in your computer by installing a double data rate (DDR) synchronous dynamic random access memory
it.
the computer.
Chapter 7. Upgrading and replacing devices 49
Replacing memory
(DRAM) unbuffered small outline dual inline memory module (SO-DIMM), available as an option, in the memory slot of your computer. SO-DIMMs with different capacities are available.
Note: Use only the memory types supported by your computer. If you
To install an SO-DIMM, do the following:
1. Touch a metal table or a grounded metal object. This action reduces any
2. Turn off the computer; then disconnect the ac adapter and all cables
3. Close the computer display, and turn the computer over.
4. Remove the battery.
5. Remove the screws that hold the palm rest in place.
incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer.
static electricity in your body, that could damage the SO-DIMM. Do not touch the contact edge of the SO-DIMM.
from the computer.
50 ThinkPad
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Z61 Series Service and Troubleshooting Guide
Replacing memory
6. Turn the computer over again, and open the computer display. Push at
the sides of the palm rest so it bends upwards in the middle a little, and lift it away from the computer.
7. If two SO-DIMMs are already installed in the memory slot, remove one
of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save it for future use.
8. With the notched end of the SO-DIMM toward the contact edge side of
the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees; then pivot it downward until it snaps into place.
9. Reinstall the palm rest. Push the palm rest down and towards the
keyboard until it clicks into place.
Chapter 7. Upgrading and replacing devices 51
Replacing memory
10. Close the computer display, and turn the computer over. Reinstall four
11. Reinstall the battery.
12. Turn the computer over agan, and re-connect the ac adapter and the
To make sure that the SO-DIMM is installed correctly, do as follows:
1. Turn the computer on.
2. While the “To interrupt normal startup, press the blue ThinkVantage
3. Click Access BIOS. The System Restart Required window is displayed.
4. Click Yes. The computer restarts, and the BIOS Setup Utility screen opens.
screws for the palm rest.
cables to the computer.
button” message is displayed at the lower-left of the screen, press the ThinkVantage button. ThinkVantage Rescue and Recovery screen opens.
The “Installed memory” item shows the total amount of memory installed in your computer. For example, if your computer has 256 MB of memory and you install a 256-MB SO-DIMM in it, the quantity shown in “Installed memory” should be 512 MB.
52 ThinkPad
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Z61 Series Service and Troubleshooting Guide

Chapter 8. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Microsoft Service Packs are the latest software source for Windows product updates. They are available via We b download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preloaded Microsoft Windows product, refer to the Microsoft Product Support Services We b site at http://support.microsoft.com/directory/, or you can contact Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 60. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide We b has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is www.lenovo.com/think
You can find support information for your ThinkPad computer at www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is necessary to fix the problem.
© Copyright Lenovo 2006 53
Getting help and service
v Lenovo hardware repair - If the problem is determined to be caused by
Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
v Engineering change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.
following items are not covered:
The v Replacement or use of parts not manufactured for or by Lenovo or
nonwarranted parts
Note: All warranted parts contain a 7-character identification in the format
v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs
determine if your machine is in warranty and when the warranty expires,
To go to www.lenovo.com/think/support, and click Warranty, then follow the instructions on the screen.
FRU XXXXXXX
54 ThinkPad
Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.
If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:
v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your
proof of purchase
v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system
telephone numbers for your Customer Support Center location are
The located in the Worldwide telephone list section of this guide.
Telephone numbers are subject to change without notice. For the latest
Note:
list of Customer Support Center telephone numbers and hours of
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Z61 Series Service and Troubleshooting Guide
operation, visit the Support We b site at www.lenovo.com/think/support. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

Getting help around the world

If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.
To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen.
Getting help and service
Chapter 8. Getting help and service 55
56 ThinkPad
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Z61 Series Service and Troubleshooting Guide

Appendix A. Warranty information

Warranty Information

This Appendix provides information regarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Statement of Limited Warranty that applies to your Machine, refer to Chapter 2, Warranty Information in the Safety and Warranty Guide included with your Machine.

Warranty Period

The warranty period may vary by country or region and is specified in the table below. NOTE: Regionmeans either Hong Kong or Macau Special Administrative Region of China.
A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for:
a. parts and labor during the first year of the warranty period; and
b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period.
Machine Type Country or Region of Purchase Warranty period
9440 US, Canada, Mexico, Brazil,
Australia, Japan
Other Parts and Labor - 1 year
9441 US, Canada, Mexico, Brazil,
Australia, Japan
Other Parts and Labor - 1 year
9442 US, Canada, Mexico, Brazil,
Australia, Japan
Other Parts and Labor - 3 year
9443 All Parts and Labor - 3 years
Parts and Labor - 1 year Battery pack - 1 year
Battery pack - 1 year
Parts and Labor - 1 year Battery pack - 1 year
Battery pack - 1 year
Parts and Labor - 3 year Battery pack - 1 year
Battery pack - 1 year
Battery pack - 1 year
Types of Warranty Service
6 1
7 1
6 1
7 1
6 1
7 1
5 1
© Copyright Lenovo 2006 57
Types of Machine Type Country or Region of Purchase Warranty period
9448 US, Canada, Mexico, Brazil,
Australia, Japan
Parts and Labor - 3years Battery pack - 1 year
Other Parts and Labor - 3 years
Battery pack - 1 year
9450 US, Canada, Mexico, Brazil,
Australia, Japan
Parts and Labor - 1 year Battery pack - 1 year
Other Parts and Labor - 1 year
Battery pack - 1 year
9451 US, Canada, Mexico, Brazil,
Australia, Japan
Parts and Labor - 1 year Battery pack - 1 year
Other Parts and Labor - 1 year
Battery pack - 1 year
9453 All Parts and Labor - 3 years
Battery pack - 1 year
0672 US, Canada, Mexico, Brazil,
Australia, Japan
Parts and Labor - 1 year Battery pack - 1 year
Other Parts and Labor - 1 year
Battery pack - 1 year
0673 US, Canada, Mexico, Brazil,
Australia, Japan
Parts and Labor - 1 year Battery pack - 1 year
Other Parts and Labor - 1 year
Battery pack - 1 year
0674 US, Canada, Mexico, Brazil,
Australia, Japan
Parts and Labor - 3 years Battery pack - 1 year
Other Parts and Labor - 3 years
Battery pack - 1 year
Warranty
Service
6
1
7
1
6
1
7
1
6
1
7
1
5
1
6
1
7
1
6
1
7
1
6
1
7
1

Types of Warranty Service

58 ThinkPad
If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside your Service Provider’s normal service area, contact your local Service Provider representative or your reseller for country and location specific information.
1. Customer Replaceable Unit (CRU) Service
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Z61 Series Service and Troubleshooting Guide
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. Yo u must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center.
3. Courier or Depot Service *
You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. Yo u are responsible for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see above).
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see above).
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see above).
Appendix A. Warranty information 59
When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair.
* This type of service is called ThinkPad EasyServ or EasyServ in some countries.
To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click
Support phone list.
Country or Region Telephone Number
Africa Africa: +44 (0)1475 555 055
South Africa: +27-11-3028888 and 0800110756 Central Africa: Contact the nearest IBM Business Partner
Argentina 0800-666-0011 (Spanish)
Australia 131-426 (English)
Austria 01-24592-5901
01-211-454-610 (German)
Belgium 02-210-9820 (Dutch)
02-210-9800 (French) warranty service and support: 02-225-3611
Bolivia 0800-0189 (Spanish)
Brazil Sao Paulo region: (11) 3889-8986
Toll free outside Sao Paulo region: 0800-7014-815 (Brazilian Portuguese)
Canada 1-800-565-3344 (English, French)
In Toronto only call: 416-383-3344
Chile 800-224-488 (Spanish)
China 800-810-1818 (Mandarin)
China (Hong Kong S.A.R.) Home PC: 852-2825-7799
Commercial PC: 852-8205-0333 ThinkPad and WorkPad: 852-2825-6580 (Cantonese, English, Putonghua)
Colombia 1-800-912-3021 (Spanish)
Costa Rica 284-3911 (Spanish)
0-800-011-1029
Croatia 0800-0426
(Lenovo Customer Support Center- toll free)
60 ThinkPad
®
Z61 Series Service and Troubleshooting Guide
Country or Region Telephone Number
Cyprus +357-22-841100
Czech Republic +420-2-7213-1316
Denmark 4520-8200
warranty service and support: 7010-5150 (Danish)
Dominican Republic 566-4755
566-5161 ext. 8201 Toll Free within the Dominican Republic: 1-200-1929 (Spanish) 1-866-434-2080 (Lenovo Customer Support Center- toll free)
Ecuador 1-800-426911 (Spanish)
El Salvador 250-5696 (Spanish)
Estonia +386-61-1796-699
Finland 09-459-6960
warranty service and support: +358-800-1-4260 (Finnish)
France 0238-557-450
warranty service and support: software 0810-631-020 hardware 0810-631-213 (French)
Germany 07032-15-49201
warranty service and support: 01805-25-35-58 (German)
Greece +30-210-680-1700
Guatemala 335-8490 (Spanish)
Honduras Tegucigalpa & San Pedro Sula: 232-4222
San Pedro Sula: 552-2234 (Spanish)
Hungary +36-1-382-5720
India 1600-425-6666
Alternate Toll Free: +91-80-2678-8940 (English)
Indonesia 800-140-3555
+62-21-251-2955 (Bahasa, Indonesian, English)
Ireland 01-815-9202
warranty service and support: 01-881-1444 (English)
Israel 01-815-9202 (Hebrew, English)
Italy 02-7031-6101
warranty service and support: 39-800-820094 (Italian)
Appendix A. Warranty information 61
Country or Region Telephone Number
Japan
PC Products Toll Free:
0120-20-5550 For International: +81-46-266-4716
Both of the above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please ask for English support please,and your call will be transferred to an English speaking operator.
PC Software: 0120-558-695 Overseas calls: +81-44-200-8666 (Japanese)
Korea 1588-5801 (Korean)
Latvia +386-61-1796-699
Lithuania +386-61-1796-699
Luxembourg +352-298-977-5063 (French)
Malaysia 1800-88-8558 (English, Bahasa, Melayu)
Malta +356-23-4175
Mexico 001-866-434-2080 (Spanish)
Middle East +44 (0)1475-555-055
Netherlands +31-20-514-5770 (Dutch)
New Zealand 0800-733-222 (English)
Nicaragua 001-800-220-1830 (Lenovo Customer Support Center- toll free) (Spanish)
Norway 6681-1100
warranty service and support: 8152-1550 (Norwegian)
Panama 206-6047 (Spanish)
001-866-434-2080 (Lenovo Customer Support Center- toll free)
Peru 0-800-50-866 (Spanish)
Philippines 1800-1888-1426 (English)
+63-2-995-8420 (Philipino)
Poland +48-22-878-6999
Portugal +351-21-892-7147 (Portuguese)
Romania +4-021-224-4015
Russian Federation +7-095-940-2000 (Russian)
Singapore 1800-3172-888 (English, Bahasa, Melayu)
62 ThinkPad
®
Z61 Series Service and Troubleshooting Guide
Country or Region Telephone Number
Slovakia +421-2-4954-1217
Slovenia +386-1-4796-699
Spain 91-714-7983
91-397-6503 (Spanish)
Sri Lanka +94-11-2448-442 (English)
Sweden 08-477-4420
warranty service and support: 077-117-1040 (Swedish)
Switzerland 058-333-0900
warranty service and support: 0800-55-54-54 (German, French, Italian)
Taiwan 886-2-8723-9799 (Mandarin)
Thailand 1-800-299-229 (Thai)
Turkey 00800-4463-2041 (Turkish)
United Kingdom 01475-555-055
warranty service and support: software 08457-151-516 hardware 08705-500-900 (English)
United States 1-800-426-7378
(English)
Uruguay 000-411-005-6649 (Spanish)
Venezuela 0-800-100-2011 (Spanish)
Vietnam For northern area and Hanoi: 84-4-8436675
For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)
Appendix A. Warranty information 63
64 ThinkPad
®
Z61 Series Service and Troubleshooting Guide

Appendix B. Customer Replaceable Units (CRUs)

For your ThinkPad computer, the following parts are designated Customer Replaceable Unit (CRU) parts.
Listed below are the CRUs and the documentation where removal/replacement instructions are located.
Service and Troubleshooting Guide
Setup Instructions
Access Help
Online Hardware Maintenance Manual
Online Video
Tier 1 CRUs
Battery X X X X
Hard disk
X X X X
drive
Optical drive X X X
Ultrabay device X X X
AC adapter
X
and power cord
TrackPoint cap X
Tier 2 CRUs
Memory X X X X
Keyboard X X X
Palm rest -
X X X X integrated with touch pad and fingerprint reader
PCI Express
X X X
Mini Card
Communication
X X X
Daughter Card
You can find instructions for replacing CRUs in Access Help. To open Access Help, click Start, move the pointer to All Programs (in Windows other than Windows XP, Programs); then to ThinkVantage. Click Access Help
© Copyright Lenovo 2006 65
If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources:
v The Online Hardware Maintenance Manual and Online Videos available
from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video
v The Customer Support Center. For the telephone number of the Support
Center for your country or region, see “Worldwide telephone list” on page
60.
66 ThinkPad
®
Z61 Series Service and Troubleshooting Guide

Appendix C. Overview of your ThinkPad computer

Your ThinkPad at a glance

ThinkPad Z61t computer

Front view
System-status indicators
ThinkVantage button
TrackPoint pointing device
Integrated camera
ThinkLight
Touch pad
Fingerprint reader
Wireless radio switch
Digital Media Reader
PC Card slot
Power status indicators
USB connector
Ultrabay Slim
IEEE 1394 connector
USB connectors
© Copyright Lenovo 2006 67
Your ThinkPad at a glance
Rear view
Power jack
Ethernet connector
Modem connector
Monitor connector
68 ThinkPad
®
Z61 Series Service and Troubleshooting Guide
s
Your ThinkPad at a glance

ThinkPad Z61m and Z61e computer

Front view
System-status indicators
ThinkVantage button
TrackPoint pointing device
Wireless radio switch
ThinkLight
Integrated camera
Power status indicators
Rear view
USB connector
Touch pad
Fingerprint reader
Digital Media Reader
Power jack
USB connectors
Ultrabay Enhanced
Video-out connector
ExpressCard/PC Card slot
Audio jacks
IEEE 1394 connector
Ethernet connector
Modem connector
Monitor connector
Appendix C. Overview of your ThinkPad computer 69

Features

Features
Processor
v See the system properties of your computer. Yo u can do this as follows:
right-click My computer on your desktop, from the pull down menu select Properties.
Memory
v Double data rate (DDR) 2 synchronous dynamic random access memory
(DRAM)
Storage
device
v 2.5-inch hard disk drive
Display
color display uses TFT technology:
The v Size: 14.1 inch
Resolution: – LCD: Up to 1440-by-900, depending on the model – External monitor: Up to 2048-by-1536
Size: 15.4 inch
v
Resolution: – LCD: Up to 1920-by-1200, depending on the model – External monitor: Up to 2048-by-1536
v Brightness control
Keyboard
v Fingerprint reader (on some models) v 89-key, 90-key, or 94-key v UltraNav
(TrackPoint
®
and touch pad)
v Fn key function v ThinkVantage button v Volume control buttons v ThinkLight
70 ThinkPad
External interface
v Integrated camera (on some models) v PC Card slot (Type II PC Card) (on some models) v ExpressCard slot (on some models) v 4–1 Digital Media Reader (on some models) v 3–1 Digital Media Reader (on some models) v Stereo headphone jack v Microphone jack v Video-out connector (S-Video) v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector
®
Z61 Series Service and Troubleshooting Guide
Features
v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay
Enhanced (on some models)
v Ultrabay Slim (on some models) v Docking connector v Integrated wireless LAN feature (on some models) v Integrated Bluetooth feature (on some models) v Integrated wireless WAN feature (on some models) v External-monitor connector
Appendix C. Overview of your ThinkPad computer 71

Specifications

Specifications
Size 14-inch model
Width: 334 mm (13.14 in.)
v v Depth: 228 mm (8.97 in.) v Height: 26.6 to 30 mm (1.04 to 1.18 in.)
15-inch model
v Width: 357 mm (14.05 in.) v Depth: 262.5 mm (10.33 in.) v Height: 37.3 to 40.2 mm (1.46 to 1.58 in.)
Environment
v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature
– At altitudes up to 2438 m (8000 ft)
- Operating with no diskette: 5° to 35°C (41° to 95°F)
- Operating with a diskette: 10° to 35°C (50° to 95°F)
- Not operating: 5° to 43°C (41° to 110°F)
– At altitudes above 2438 m (8000 ft)
- Maximum operating temperature, 31.3°C (88° F)
When you charge the battery pack, its temperature must be at least
Note:
10°C (50°F).
v Relative humidity:
– Operating with no disc in the drive: 8% to 90% – Operating with a disc in the drive: 8% to 80%
Heat output
v 65W or 90W maximum (depending on the model)
Power source (ac adapter)
v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz
Battery pack
v Lithium-ion (Li-Ion) battery pack
– Nominal voltage: 10.8 V dc – Capacity: 2.6AH
72 ThinkPad
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Z61 Series Service and Troubleshooting Guide

Appendix D. Wireless related information

Wireless interoperability

Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to:
v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and
approved by the Institute of Electrical and Electronics Engineers.
v The Wireless Fidelity (WiFi) certification as defined by the Wi-Fi Alliance.
Bluetooth
Daughter Card is designed to be interoperable with any Bluetooth
product that is compliant to Bluetooth Specification 2.0 + EDR as defined by the Bluetooth SIG. Following profiles are supported by Bluetooth Daughter Card:
v Generic Access v Service Discovery v Serial Port v Dial-up Networking v FAX v LAN Access using PPP v Personal Area Network v Generic Object Exchange v Generic Object Push v File Transfer v Synchronization v Audio Gateway v Headset v Printer v Human Interface Devices (Keyboard/Mouse) v Basic Image v Handsfree v AV

Usage environment and your health

Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card emits radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.
© Copyright Lenovo 2006 73
Because Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
In some situation or environment, the use of Wireless LAN PCI Express Mini Card or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include:
v Using the integrated wireless cards on board of airplanes, or in hospitals
v In any other environment where the risk of interference to other devices or
services is perceived or identified as harmful.
you are uncertain of the policy that applies on the use of wireless devices in
If a specific organization (e.g. airport or hospital), you are encouraged to ask for authorization to use Wireless LAN PCI Express Mini Card or Bluetooth Daughter Card prior to turning on the ThinkPad computer.
74 ThinkPad
®
Z61 Series Service and Troubleshooting Guide

Appendix E. Notices

Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:
Lenovo (United States), Inc. 500 Park Offices Drive, Hwy. 54 Research Triangle Park, NC 27709 U.S.A. Attention: Lenovo Director of Licensing
LENOVO
GROUP LTD. PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.
The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or
© Copyright Lenovo 2006 75
indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo We b sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those We b sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Television output notice

The following notice applies to models that have the factory-installed television-output feature.
This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited.

Electronic emissions notices

The following information refers to ThinkPad Z61 Series, machine type 9440, 9441, 9442, 9443, 9448, 9450, 9451, 9453, 0672, 0673, 0674

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, used, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
®
76 ThinkPad
Z61 Series Service and Troubleshooting Guide
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
v Reorient or relocate the receiving antenna.
v Increase the separation between the equipment and receiver.
v Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
v Consult an authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Responsible party:
Lenovo (United States) Inc. One Manhattanville Road Purchase, New York 10577 Telephone: (919) 254-0532

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility
Appendix E. Notices 77
for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-Lenovo option cards.
This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.
Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

Environmental notices for Japan

Collecting and recycling a disused ThinkPad computer.
If you are a company employee and need to dispose of a ThinkPad computer that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. The computer is categorized as industrial waste. It should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, IBM Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/service/recycle/
78 ThinkPad
Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers by the manufacturer was begun on October 1, 2003. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/service/recycle/personal.html
Disposing of a ThinkPad computer component containing heavy metal
The printed circuit board of a ThinkPad computer contains heavy metal. (Soldering with lead is used on the printed circuit board.) To properly dispose of the disused printed circuit board, follow the instructions in Collecting and recycling a disused ThinkPad computer.
Disposing of a disused lithium battery
®
Z61 Series Service and Troubleshooting Guide
A button-shaped lithium battery is installed on the system board of your ThinkPad computer to back up the main battery. If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by IBM. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow the instructions.
If you use a ThinkPad computer at home and need to dispose of a lithium battery, you must comply with local ordinances and regulations.
Handling a disused ThinkPad battery pack
Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you are a company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in ThinkPad sales, service, or marketing, and follow that person’s instructions. For details, visit the IBM Japan We b site at www.ibm.com/jp/pc/environment/recycle/battery/
If you use a ThinkPad computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations.

Important information for the European Directive 2002/96/EC

Notice : This mark applies only to countries within the European Union (EU) and Norway. This appliance is labelled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union. This label is applied to various products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per this Directive.
Remarque : Cette étiquette concerne uniquement les pays de l’Union européenne et la Norvège. Cet appareil porte une étiquette liée aux dispositions de la Directive 2002/96/CE du Conseil Européen relative aux
Appendix E. Notices 79
déchets d’équipements électriques et électroniques (DEEE). Cette directive détermine les dispositions générales, applicables dans l’Union européenne, pour la récupération et le recyclage des équipements utilisés. Cette étiquette est apposée à différents produits pour signaler qu’ils ne doivent pas être jetés mais récupérés, selon les dispositions énoncées dans la directive.

IBM Lotus Software Offer

About the offer: As a qualifying ThinkPad computer customer, you are receiving a single, limited license for the Lotus Notes a single license for the Lotus SmartSuite to install and use this software on your new ThinkPad computer using one of the following options:
v Media for this software is not included in this offer. If you do not
already have the appropriate Lotus Notes Client or Lotus SmartSuite software media, you can order a CD and install the software onto your
computer. For more information, see “To order a CD” on page 81.
v If you already have a licensed copy of the software, you are entitled to
make and use one additional copy of the software you have.
®
®
software. These licenses entitle you
“standalone” client and
80 ThinkPad
About IBM Lotus Notes: With your standalone, limited use Notes client, you
can integrate your most valuable messaging, collaborative and personal information management (PIM) resources —like e-mail, calendar, to-do list — allowing you to access them while connected to or disconnected from your network. The standalone license does not include the right to access any IBM Lotus Domino servers; however this stand-alone license may be upgraded to a full Notes license at a reduced price. For more information visit http://www.lotus.com/notes.
About IBM Lotus SmartSuite: Lotus SmartSuite contains powerful applications with timesaving features that give you a head start on your work and guide you through individual tasks.
v Lotus Word Pro v Lotus 1-2-3 v Lotus Freelance Graphics v Lotus Approach v Lotus Organizer v Lotus FastSite
®
– Word Processor
®
– Spreadsheet
®
– Database
®
– Time, Contact, and Information Manager
®
– Web Publisher
®
– Presentation Graphics
v Lotus SmartCenterInternet Information Manager
®
Z61 Series Service and Troubleshooting Guide
Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport.
International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.com/software/sla/sladb.nsf. These programs are not for resale.
Proof of Entitlement: The proof of purchase for your qualifying ThinkPad computer, as well as this Offer document, should be retained as your proof of entitlement.
Purchasing Upgrades, Additional Licenses and Technical Support
Software upgrades and technical support are available for a fee through IBM’s Passport Advantage licenses for Notes, SmartSuite, or other Lotus
®
Program. For information about purchasing additional
®
products, visit
http://www.ibm.com or http://www.lotus.com/passport.
To order a CD:
Important: Pursuant to this Offer, you may order one CD media per license.
You will need to provide the 7 digit serial number of the new ThinkPad computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions. Please allow 10 to 20 business days from receipt of your request for delivery.
–In U. S. Or Canada:
Call 800-690-3899
–In Latin American Countries:
Via the Internet: http://smartsuite.modusmedia.com Mail address:
IBM - Lotus Notes and SmartSuite Program Modus Media International 501 Innovation Avenue Morrisville, NC, USA 27560
Fax: 919-405-4495
To inquire about an order, contact:
smartsuite_ibm@modusmedia.com
–In European Countries:
Via the Internet: http://ibm.modusmedia.co.uk Mail address:
Appendix E. Notices 81

Trademarks

IBM - Lotus Notes and SmartSuite Program P.O. Box 3118 Cumbernauld, Scotland, G68 9JX
To inquire about an order, contact:
ibm_smartsuite@modusmedia.com
–In Asia Pacific Countries:
Via the Internet: http://smartsuite.modusmedia.com Mail address:
IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000
Fax: +65 6448 5830
To inquire about an order, contact:
Smartsuiteapac@modusmedia.com
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo ThinkPad PS/2 Rapid Restore Rescue and Recovery ThinkLight ThinkPad TrackPoint ThinkVantage Ultrabay UltraNav
82 ThinkPad
The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both:
IBM Lotus Lotus 1-2-3 Lotus Approach Lotus FastSite Lotus Freelance Graphics Lotus Notes Lotus Organizer Lotus SmartCenter Lotus SmartSuite
®
Z61 Series Service and Troubleshooting Guide
Lotus Word Pro
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm)
Other company, product, or service names may be trademarks or service marks of others.
Appendix E. Notices 83
84 ThinkPad
®
Z61 Series Service and Troubleshooting Guide

Index

B
battery
problems 24
replacing 45 BIOS Setup Utility 31 boot priority order list 27 built-in wireless networking card
problem 29
C
carrying the computer 3 CD playback problem 28 cleaning the computer 7 computer lock 27 computer screen 22 configuration setup 31 Customer Replaceable Unit (CRU)
list 65
parts
D
diagnosing problems 10 DVD playback problem 28
E
environment 3 error messages 10 errors without messages 15
F
features 70 fingerprint reader 70
authentication problems 27
care 6 front view 67
K
keyboard problems 17
L
locations 67
P
password
problems 16
setting 4 PC-Doctor for Windows 10 power switch problems 17 problems
24
battery
computer screen 22
diagnosing 10
fingerprint reader 27
hard disk 25
hibernation 20
keyboard 17
password 16
power management 20
power switch 17
standby 20
startup 26
TrackPoint 18
troubleshooting 10
UltraNav 18
R
rear view 67 recovering preinstalled software 43 replacing, battery 45 Rescue and Recovery 43
troubleshooting 10
U
UltraNav problems 18 USB problem 29
W
warranty
information 57
Web, help by 53
H
hard disk
problems 25 upgrading 46, 49
help
and service 53 around the world 55 by telephone 53 by Web 53
hibernation problems 20
S
setup
BIOS 31
configuration 31 software problem 30 specifications 72 standby problems 20 startup problem 26 storage device upgrading 46, 49
T
I
important tips 3
© Copyright Lenovo 2006 85
telephone, help by 53 tips, important 3 TrackPoint problems 18
86 ThinkPad
®
Z61 Series Service and Troubleshooting Guide
Part Number: 41W3129
Printed in China
(1P) P/N: 41W3129
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