IBM RDX User Manual

RDX USB Drive

User’ s Guide



RDX USB Drive

User’ s Guide



Note: Before using this information and the product it supports, read the general information in Appendix C, “Notices,” on page
23, the Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD, and the IBM Safety,
Warranty, Environmental, and Electronic Emission Notices document that comes with the product.

Second Edition (January 2012)

© Copyright IBM Corporation 2012.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents

Safety ...............v

Chapter 1. Introduction ........1

The IBM Documentation CD .........1

Hardware and software requirements .....1

Using the Documentation Browser ......1

Notices and statements in this documentation . . . 2

Terms used in this documentation .......2

Components ..............3

Drive dock ..............3

Cartridge ..............4

Utility software ............4

Front panel ...............5

Chapter 2. Installing the RDX drive . . . 7

Installation guidelines ...........7

Handling static-sensitive devices........7

Parts inventory .............8

Installing an internal RDX drive dock ......8

Installing the external RDX drive dock......9

Installing the RDX utility software.......10

Chapter 3. Using the RDX drive ....11

Ordering additional cartridges ........11

Working with cartridges ..........11

Handling a cartridge ..........11

Inserting a cartridge ..........12

Ejecting a cartridge ...........12

Using the RDX utility software ........13

Solving problems ............14

Replacing the RDX drive ..........16

Tier 1 customer replaceable unit (CRU) ....16

Reorder component...........16

Replacing the RDX drive .........17

Appendix A. Specifications ......19

Physical specifications ...........19

Power requirements ...........19

Environmental specifications ........19

Performance specifications .........20

Appendix B. Getting help and technical

assistance .............21

Before you call .............21

Using the documentation ..........21

Getting help and information from the World Wide

Web.................22

Software service and support ........22

Hardware service and support ........22

IBM Taiwan product service .........22

Appendix C. Notices .........23

Trademarks ..............23

Important notes .............24

Particulate contamination..........25

Documentation format...........25

Telecommunication regulatory statement ....26

Electronic emission notices .........26

Federal Communications Commission (FCC)

statement ..............26

Industry Canada Class A emission compliance

statement ..............26

Avis de conformité à la réglementation

d'Industrie Canada ...........26

Australia and New Zealand Class A statement . 26
European Union EMC Directive conformance

statement ..............27

Germany Class A statement ........27

VCCI Class A statement .........28

Japan Electronics and Information Technology

Industries Association (JEITA) statement....28

Korea Communications Commission (KCC)

statement ..............28

Russia Electromagnetic Interference (EMI) Class

A statement .............29

People's Republic of China Class A electronic

emission statement ...........29

Taiwan Class A compliance statement ....29

Index ...............31

© Copyright IBM Corp. 2012 iii

iv RDX USB Drive User's Guide

Safety

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d’installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto lea la información de seguridad.

© Copyright IBM Corp. 2012 v

Läs säkerhetsinformationen innan du installerar den här produkten.

Statement 1:

DANGER

Electrical current from power, telephone, and communication cables is
hazardous.

To avoid a shock hazard:

v Do not connect or disconnect any cables or perform installation,

maintenance, or reconfiguration of this product during an electrical storm.

v Connect all power cords to a properly wired and grounded electrical outlet.

v Connect to properly wired outlets any equipment that will be attached to

this product.

v When possible, use one hand only to connect or disconnect signal cables.

v Never turn on any equipment when there is evidence of fire, water, or

structural damage.

v Disconnect the attached power cords, telecommunications systems,

networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.

v Connect and disconnect cables as described in the following table when

installing, moving, or opening covers on this product or attached devices.

To Connect: To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turn device ON.

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

vi RDX USB Drive User's Guide

Statement 8:

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these components.
If you suspect a problem with one of these parts, contact a service technician.

Safety vii

viii RDX USB Drive User's Guide

Chapter 1. Introduction

The RDX USB drive is a removable, ruggedized, hard disk drive for IBM®System
x™and BladeCenter. It features backup application compatibility, high-speed
transfer rate for fast backups, portable cartridges, and a high level of data
reliability. The storage system is available as an internal USB device (see Figure 1
on page 3) or an external USB device (see Figure 2 on page 3). Read this entire
document and the software documentation that comes with the drive before you
install or use the drive.

The RDX drive comes with a limited warranty. For information about the warranty
and getting service and assistance, see the Warranty and Support Information
document that came with your drive.

Contact your IBM marketing representative or authorized reseller if an item is
missing or damaged. Be sure to retain your proof of purchase. It might be required
for you to receive warranty service.

The IBM Documentation CD

The IBM Documentation CD contains documentation for the RDX drive in Portable
Document Format (PDF) and includes the IBM Documentation Browser to help
you find information quickly.

Hardware and software requirements

The IBM Documentation CD requires the following minimum hardware and
software:

v Microsoft Windows XP, Windows 2000, or Red Hat Linux
v 100 MHz microprocessor
v 32 MB of RAM
v Adobe Acrobat Reader 3.0 (or later) or xpdf, which comes with Linux operating

systems

Using the Documentation Browser

Use the Documentation Browser to browse the contents of the CD, read brief
descriptions of the documents, and view documents, using Adobe Acrobat Reader
or xpdf. The Documentation Browser automatically detects the regional settings in
your server and displays the documents in the language for that region (if
available). If a document is not available in the language for that region, the
English-language version is displayed.

Use one of the following procedures to start the Documentation Browser:
v If Autostart is enabled, insert the CD into the CD drive. The Documentation

Browser starts automatically.

v If Autostart is disabled or is not enabled for all users, use one of the following

procedures:
– If you are using a Windows operating system, insert the CD into the CD

drive and click Start --> Run.IntheOpen field, type

e:\win32.bat

© Copyright IBM Corp. 2012 1

where e is the drive letter of the CD drive, and click OK.

– If you are using Red Hat Linux, insert the CD into the CD drive; then, run

the following command from the /mnt/cdrom directory:

sh runlinux.sh

Select RDX from the Product menu. The Available Topics list displays all the
documents for the RDX drive. Some documents might be in folders. A plus sign
(+) indicates each folder or document that has additional documents under it. Click
the plus sign to display the additional documents.

When you select a document, a description of the document is displayed under
Topic Description. To select more than one document, press and hold the Ctrl key
while you select the documents. Click View Book to view the selected document
or documents in Acrobat Reader or xpdf. If you selected more than one document,
all the selected documents are opened in Acrobat Reader or xpdf.

To search all the documents, type a word or word string in the Search field and
click Search. The documents in which the word or word string appears are listed
in order of the most occurrences. Click a document to view it, and press Crtl+F to
use the Acrobat search function, or press Alt+F to use the xpdf search function
within the document.

Click Help for detailed information about using the Documentation Browser.

Notices and statements in this documentation

The caution and danger statements in this document are also in the multilingual
Safety Information document, which is on the IBM Documentation CD. Each
statement is numbered for reference to the corresponding statement in your
language in the Safety Information document.

The following notices and statements are used in this document:

v Note: These notices provide important tips, guidance, or advice.
v Attention: These notices indicate potential damage to programs, devices, or data.

An attention notice is placed just before the instruction or situation in which
damage might occur.

v Danger: These statements indicate a situation that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.

Terms used in this documentation

The following terms are referred to as the following throughout this document:

v RDX drive: RDX drive dock with the cartridge inserted.
v RDX drive dock: RDX drive dock without the cartridge inserted.
v RDX cartridge: Hard disk drive which is used with RDX drive dock.

2 RDX USB Drive User's Guide

Components

Drive dock

This section provides a description of the following RDX components:

v Drive dock (either internal or external)
v Cartridge
v Utility software

The internal or external RDX drive dock serves as a cartridge housing.

Service data

Manufacturer plate

Figure 1. Internal RDX drive dock

Manufacturer plate

Figure 2. External RDX drive dock

Service data

Chapter 1. Introduction 3

Cartridge

The cartridge is a removable hard disk drive.

Figure 3. Cartridge

Figure 4. Front of the Cartridge

Label

Note: Place the label only onto the gray area as shown in Figure 4 of the RDX

cartridge. Labelling the RDX cartridge on any other area may cause failures
during cartridge use and may also damage the RDX drive dock.

The cartridge has the following features:
v Is ruggedized to withstand a drop from up to 1.0 meters (39.4 in.) without

damage

v Can be write-protected
v Has 320 GB, 500 GB, 750 GB, or 1 TB of native data capacity, depending on the

option that you purchased

Utility software

The RDX drive is compatible with Linux and Windows file systems. It can act as a
standard drive. For detailed information about the RDX utility software, see the
help information that is a part of the software application.

Note: Most backup applications that work with removable-media disk devices

work with the RDX drive. However, backup applications that create files
larger than 4 GB are not compatible with the FAT32 file system.

4 RDX USB Drive User's Guide

Front panel

The front panel of the RDX drive has a combined power-indicator LED and eject
button, and a manual-ejection hole. The RDX cartridge has a cartridge-indicator
LED.

Manual-ejection
hole

Cartridge-indicator
LED

Power-indicator
LED and eject
button

Figure 5. Front panel components

The eject button is illuminated by a power-indicator LED. It shows the status of
the drive. Table 1 describes the meaning of the status of the power-indicator LED.

Note: In order to successfully eject the RDX cartridge from the drive bay, the RDX

utility software must be installed. If the RDX utility software is not

installed, the RDX cartridge will not be ejected and the power-indicator LED
will remain steady green.

Table 1. Reading the power-indicator LED

LED status Meaning RDX drive status

Off No power The drive does not have power.
Steady green Ready The power is on, and the drive is working.
Flashing green Ejecting The cartridge is ejecting.
Steady amber Fault The drive has detected a fault condition. For more

information, use the RDX utility software to run a
diagnostic test (see the documentation that comes
with the software).

Flashing amber Prevent The user pressed the eject button while the

cartridge is in the process of reading, writing, or
seeking. The cartridge ejects and the indicator
returns to a steady green after the process
completed.

The cartridge-indicator LED displays the status of the cartridge. Table 2 on page 6
describes the meaning of the status of the cartridge-indicator LED.

Chapter 1. Introduction 5

Table 2. Reading the cartridge-indicator LED

LED status Meaning RDX cartridge status

Off Not ready The cartridge was not inserted correctly, or the

drive has no power.
Steady green Ready The cartridge is ready.
Flashing green Activity The cartridge is in the process of reading, writing,

or seeking.
Flashing amber Fault The drive has detected a cartridge-fault condition.

For more information, run a diagnostic application

(see the software documentation that comes with

the drive).

6 RDX USB Drive User's Guide

Chapter 2. Installing the RDX drive

This chapter provides installation instructions for the internal RDX drive (see
“Installing an internal RDX drive dock” on page 8) and the external RDX drive
(see “Installing the external RDX drive dock” on page 9). Depending on the server,
you might need a standard or Philips screwdriver to remove the server cover and
install the drive in your server.

Installation guidelines

Before you remove or replace a device, read the following safety information:
v Read the safety information that begins on page v and “Handling static-sensitive

devices.” This information will help you work safely.
Attention: Take standard electrostatic discharge precautions when you work

inside the server.

v Observe good housekeeping in the area where you are working. Place removed

covers and other parts in a safe place.

v Make sure that you have an adequate number of properly grounded electrical

outlets for the server and all attached devices.

v Back up all important data before you make changes to disk drives.
v For rack mount applications, RDX drive should not be used on the hot aisle side

of the rack due to the server preheating.

Handling static-sensitive devices

Attention: Static electricity can damage electronic devices. To avoid damage, keep
static-sensitive devices in their static-protective packages until you are ready to
install them.

To reduce the possibility of damage from electrostatic discharge, observe the
following precautions:

v Limit your movement. Movement can cause static electricity to build up around

you.

v The use of a grounding system is recommended. For example, wear an

electrostatic-discharge wrist strap, if one is available.

v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an unpainted

metal surface for at least 2 seconds. This drains static electricity from the
package and from your body.

v Remove the device from its package and install it immediately without setting

down the device. If it is necessary to set down the device, put it back into its
static-protective package. Do not place the device on a metal surface.

v Take additional care when you handle devices during cold weather. Heating

reduces indoor humidity and increases static electricity.

© Copyright IBM Corp. 2012 7

Parts inventory

Before you install the RDX drive, make sure that you received the following parts:
v Internal RDX drive:

– Internal drive dock
– Media cartridge
– 4 internal USB cables (you must select the applicable cable for your server)
– 4 mounting screws
– IBM Documentation CD
– RDX utility CD

v External RDX drive:

– External drive dock
– Media cartridge
– External USB cable
– Power adaptor
– IBM Documentation CD
– RDX utility CD

Installing an internal RDX drive dock

Use the following instructions to install an internal RDX drive dock. The drive
dock is ready to install in a standard 5.25-inch half-high bay.

Note: Keep the packaging that comes with the RDX drive in case you have to

return it for service or warranty replacement.

Screws

Mounting
holes

Mounting
holes

Screws

Powe r
cable

Figure 6. Finding the connectors on an internal RDX drive dock

USB
cable

To install the internal RDX drive dock, complete the following steps:

1. Unpack the drive.

2. Turn off the server.

3. Open the server cover, using a screwdriver if necessary.

8 RDX USB Drive User's Guide

4. Mount the drive dock. Slide the drive into an unused drive bay until the bezel
is level with the front of the server. Secure the drive dock, using the mounting
screws provided.

5. Connect the power cable to the power connector.

6. Find the USB cable with a connector that matches the USB connector on your

server system board (see Table 4 on page 16 for more information).

7. Connect the USB cable to the USB connector on the drive dock.

8. Connect the other end of the USB cable to the USB connector on the system

board.

9. Check all cables in your server. Make sure that they are routed so that they
will not become crimped, and make sure that no cables have become loose
during the installation.

10. Install the server cover and turn on the server.

11. Run the applicable RDX utility software for the operating system on your

server.

Notes:

a. If you install a new operating system on a server with an RDX drive

attached, make sure that the cartridge is removed. This prevents the
operating system from mistaking the RDX cartridge for the server hard
disk drive.

b. Install the RDX utility software before using the RDX drive. If the utility is

not installed, the cartridge may not be ejected.

Installing the external RDX drive dock

Use the following instructions to install the external RDX drive dock.

Figure 7. Finding the connectors on an external RDX drive dock

To install the external RDX drive dock, complete the following steps:

1. Unpack the drive. Select a convenient location for the drive dock that is flat,
stable, level, and near the host server. The drive can be oriented either
horizontally or vertically.

2. Connect a USB cable connector to the USB connector on the back of the drive
dock.

3. Connect the other USB cable connector to a USB connector on the server.

Security keyhole

USB
connector

DC power
connector

Chapter 2. Installing the RDX drive 9

4. Connect the DC supply from the power supply to the power connector on the
drive dock and connect the power supply to an outlet.

5. Run the applicable RDX utility software for the operating system on your
server. See the software documentation that comes with the drive for more
information.

Notes:

a. If you install a new operating system on a server with an RDX drive

attached, make sure that the cartridge is removed. This prevents the
operating system from mistaking the RDX cartridge for the server hard disk
drive.

b. Install the RDX utility software before using the RDX drive.

Note: If the RDX utility is not installed, the cartridge may fail to be ejected.

Installing the RDX utility software

To install the RDX utility application software on a server that is running a
Windows or Linux operating system, see the software documentation that comes
with the drive.

Notes:

1. Installation of the utility software is required for you to use the RDX drive with
a Windows operating system.

2. Install the RDX utility software before using the RDX drive.

Note: If the RDX utility is not installed, the cartridge may fail to be ejected.

10 RDX USB Drive User's Guide

Chapter 3. Using the RDX drive

This chapter provides information about using the RDX drive. For information on
using the utility software, see the software documentation that comes with your
drive.

Ordering additional cartridges

To order additional cartridges, contact your IBM marketing representative or
authorized reseller, go to http://www.ibm.com/systems/storage/tape/entry/
x.html, or complete the following steps.

Note: Changes are made periodically to the IBM website. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/storage/tape/.

2. From the What we offer menu, select Entry tape systems.

3. From the Products menu, select System x.

4. From the System x menu, select IBM RDX; then, follow the instructions to

order the part from the retail store.

Working with cartridges

This section provides information about working with cartridges.

Handling a cartridge

Figure 8. Cartridge

Follow these guidelines carefully to prevent damage to an RDX cartridge:

v Store cartridges in their protective cases when you are not using them.
v Do not stack cartridges.
v Do not allow cartridges to get wet.
v Do not expose cartridges to excessive dust and airborne particles.
v Do not open cartridges.
v Keep cartridges away from direct sunlight, heat sources, extreme temperatures,

and rapid changes in temperature.

v Never force a cartridge into a drive dock. Before you insert a cartridge, check

the orientation and make sure that the alignment is correct, using the keyed
corner as a guide.

Label

© Copyright IBM Corp. 2012 11

Inserting a cartridge

Note: The data cartridge cannot be inserted upside down or backwards.

To insert a cartridge into the drive dock, place the cartridge into the drive dock
opening through the protective door and slowly push it until it seats firmly in the
drive dock. The cartridge makes a clicking sound when it is seated. The LED on
the drive flashes while the operating system accesses the drive.

Keyed
corner

Write-protect
tab

Figure 9. Inserting a cartridge

Ejecting a cartridge

You can use any of the following methods to eject a cartridge:
v When using a third party backup application, you may have to eject the

cartridge through the backup application. A number of backup applications lock
the cartridge and keep it locked even after a backup or restore task has been
completed. For further details on how to eject the RDX cartridge within the
application, see the backup application documentation.

v Press the eject button on the drive (see Figure 10 on page 13) for at least 0.5

second.

Note: Installation of the utility software is required for ejecting a cartridge.

v Use the RDX software application. For example, in Windows, complete the

following steps:

1. Locate the drive letter for the device in Windows Explorer.

2. Right-click the icon and select Eject.

3. After the cartridge is ejected, pull the cartridge out of the drive dock.

Note: Install the RDX utility software before using the RDX drive. If the utility

is not installed, the cartridge may fail to be ejected.

v Use the manual-ejection hole (see Figure 10 on page 13) to eject the cartridge in

case of a power loss or when the other methods of cartridge ejection fail.

12 RDX USB Drive User's Guide

CAUTION:
Only when all above-mentioned methods fail to eject the cartridge, use the
manual-ejection hole to eject the cartridge.

To eject a cartridge, complete the following steps:

1. If you are using an internal RDX drive, turn off the server. If you are using
an external RDX drive, disconnect the power cord.

2. Insert a straightened paper clip or similar object into the manual ejection
hole until the cartridge is ejected.

3. After the cartridge is ejected, pull the cartridge out of the drive dock.

4. The server operating system does not recognize the RDX media immediately

after manual ejection of an RDX cartridge. Restart the server to reset the
drive.

Attention: Do not manually eject an RDX cartridge while the
cartridge-indicator LED is flashing.

Manual-ejection
hole

Cartridge-indicator
LED

Figure 10. Ejecting a cartridge

Using the RDX utility software

The RDX utility software is a Windows or Linux application that you can use to
diagnose problems with the drive. Use the RDX utility to perform the following
tasks:

v Identify the RDX drive that is attached to your server.
v Retrieve device and cartridge status information.
v Test the drive dock and the cartridge.
v Upgrade the drive firmware.

See the software documentation that comes with the drive for more information
about using the utility software.

Power-indicator
LED and eject
button

Chapter 3. Using the RDX drive 13

Solving problems

Error conditions are indicated by entries in the Windows or Linux Application and
Windows System Event log, error messages that are displayed on the screen, and
the LED on the front of the RDX drive. For more information about the LED
indications, see Table 1 on page 5.

Note: For Linux operating system, consult the various message files for more

details.

Table 3 lists problems that might occur with the RDX drive and potential solutions.

Table 3. Problems and solutions

Problem Solution

The RDX drive is not
working, and the
power-indicator LED is
flashing amber.

The RDX cartridge is not
working, and the
cartridge-indicator LED is
flashing amber.

The error was caused by one of these conditions:

v The drive dock cannot eject the cartridge because of an obstruction.
v The internal electronics are damaged or malfunctioning.

To remove a stuck cartridge, see the instructions for manual ejection in “Ejecting a
cartridge” on page 12.

The error was caused by one or more of these conditions:

v The cartridge is not compatible with the drive dock.
v The cartridge has been damaged.
v The cartridge has not been inserted completely.
v The eject button has been pressed while the operating system accesses the drive.

The firmware download
fails with Windows Server

2003.
The drive performance is

slow.

The server does not
complete the boot process
with the external RDX
drive.

Use the RDX utility software to obtain more information about the failure. For detailed
information about the utility software, see the software documentation that comes with
the drive.

If you are using Windows Server 2003, either Service Pack 1 or Service Pack 2 must be
installed for you to download the firmware.

Make sure that the drive is connected to a USB 3.0 port, instead of a USB 1.1 port. If a
USB 3.0 port is not available, connect the drive to a USB 2.0 port. For best performance,
connect the drive, if available, directly to a USB 3.0 root port on the server instead of
an external USB hub.

Some versions of BIOS do not handle large USB removable media correctly. If your
server does not complete the boot process with the external RDX drive attached,
complete the following steps:

1. Make sure that you are using the latest version of BIOS for your server.

2. Disable USB boot in the BIOS and try the boot process again.

3. Eject the RDX cartridge and try the boot process again.

4. Disconnect the external RDX drive dock and try the boot process again.

Note: If you are using a FAT32-formatted cartridge, reformatting the cartridge to
another file system might correct the problem.

Additional problem-solving information is in the Troubleshooting Tape drive issues
online document on the IBM website. To find this document, go to
http://www-304.ibm.com/systems/support/supportsite.wss/
docdisplay?brandind=5000008&lndocid=MIGR-50646, or complete the following
steps.

14 RDX USB Drive User's Guide

Note: Changes are made periodically to the IBM website. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://www-947.ibm.com/support/entry/portal/.

2. In the Search within all of support & downloads text field at the bottom of the

screen, type troubleshooting tape drive issues and press Enter.

3. In the list of search results, click the link Troubleshooting Tape drive issues.

Chapter 3. Using the RDX drive 15

Replacing the RDX drive

For more information about the terms of the warranty and getting service and
assistance, see the Warranty and Support Information document.

Tier 1 customer replaceable unit (CRU)

The RDX drive components are Tier 1 customer replaceable units (CRUs).
Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at
your request, you will be charged for the installation.

If you are instructed to return a component, follow all packaging instructions, and
use any packaging materials for shipping that are supplied to you.

Table 4 lists the replaceable components.

Table 4. CRU list

Description Tier 1 CRU part number

Internal RDX USB 3.0 drive dock 46C2346
External RDX USB 3.0 drive dock 46C2347
System x3650 or x3655 internal USB cable 46M6475
System x3400 or x3500 internal USB cable 46M6477
System x3100 or x3200 internal USB cable 81Y3643
1 M internal USB cable for all other System x

servers
External RDX power adaptor 81Y8905

3.5-inch bezel 46C5392
Mounting screws 42C3933

44E8893

Reorder component

The cartridges are not covered by the RDX warranty, and are considered
consumable media.Table 5 lists the reorder components.

To order a reorder component, complete the following steps:

Note: Changes are made periodically to the IBM website. The actual procedure

might vary slightly from what is described in this document.

1. Go to http://www.ibm.com/systems/storage/tape/.

2. From the What we offer menu, select Entry tape systems.

3. From the Products menu, select System x.

4. From the System x menu, select IBM RDX; then, follow the instructions to

order the part from the retail store.

If you need help with your order, call 1-888-IBM-MEDIA (1-888-426-63348), or
contact your local IBM representative for assistance.

Table 5. Reorder list

Description Reorder part number

RDX 320 GB cartridge 46C5367
RDX 500 GB cartridge 46C5368

16 RDX USB Drive User's Guide

Table 5. Reorder list (continued)

Description Reorder part number

RDX 750 GB cartridge 46C2334
RDX 1 TB cartridge 46C2335

Replacing the RDX drive

To remove the internal RDX drive, complete the following steps:

1. Read the safety information that begins on page v and “Handling
static-sensitive devices” on page 7.

2. Eject and remove the cartridge from the drive dock.

3. Make sure that the server is turned off and that the power cord is disconnected.

4. Remove the server covers, using the instructions that came with the server.

5. Disconnect the power cord from the drive dock.

6. Disconnect the USB cable from the drive dock.

7. Remove the drive dock from the bay, using the drive-installation instructions

that came with your server.

Chapter 3. Using the RDX drive 17

18 RDX USB Drive User's Guide

Appendix A. Specifications

The section provides a summary of the internal and external RDX drive
specifications:

Physical specifications

Table 6. Physical specifications

Internal RDX drive
dock

Form
Factor

Height 41.4 mm (1.63 in.) 51.8 mm (2.04 in.) 23.7 mm (0.93 in.)
Width 146.0 mm (5.75 in.) 109.8 mm (4.32 in.) 86.6 mm (3.41 in.)
Depth 171.9 mm (6.77 in.)

Weight 635 g (1.40 lb) 540 g (1.19 lb) 173 g (0.38 lb)

Power requirements

Table 7. Power specifications

Description Internal RDX drive dock External RDX drive dock

Voltage tolerance 5.00 V dc ±5% 12.00 V dc ±10%
Typical power

consumption
Peak power

consumption
AC adapter Universal adapter 100 - 240 V

5.25-inch half-height
internal

including bezel

External RDX drive
dock RDX cartridge

External Removable cartridge

177.5 mm (7.00 in.)
including bezel

4.75 W 6.6 W

8.4 W 13.0 W

ac, 50 - 60 Hz input

119.2 mm (4.69 in.)

Environmental specifications

Table 8. Environmental specifications

Temperature 10°C to 40°C (50°F to

Thermal gradient 10°C (50°F) per hour 20°C (36°F) per hour
Relative humidity 20% to 80%

Maximum wet bulb temperature 29°C (84°F) 38°C (100°F)
Altitude -17 m to 3300 m (50 ft to

© Copyright IBM Corp. 2012 19

Operational Non-operational

-40°C to 65°C (-40°F to

104°F)

noncondensing

10000 ft)

149°F)

10% to 90%
noncondensing

-15.24 m to 10668 m (-50
ft to 35000 ft)

Table 8. Environmental specifications (continued)

Vibration Internal RDX

Shock Internal RDX

Performance specifications

Note: Capacity and transfer rate vary depending on the RDX cartridge type that is

used.

Table 9. Environmental specifications

drive dock

External RDX
drive dock

drive dock

External RDX
drive dock

Operational Non-operational

sine vib 0.50 g peak, 5 ­500 Hz

sine vib 0.25 g peak, 3 ­200 Hz

half sine 65 g at 2 ms half sine 145 g at 2 ms

half sine 31 g at 5 ms half sine 71 g at 2 ms

sine vib 0.10 g peak, 5 ­500 Hz

sine vib 1.54 g peak, 10 ­250 Hz

Native

RDX 320 GB
media

320 GB 500 GB 750 GB 1 TB

RDX 500 GB
media

RDX 750 GB
media

capacity

Average
sustained

USB 2.0 25 Mbps

USB 3.0 230 Mbps

transfer rate

Burst transfer

USB 480 Mbps

rate

Average

15 ms

access time
Function Removable disk drive

Command set

v Packet command feature set (ATA/ATAPI-7)
v SCSI primary commands (SPC-2)
v SCSI block commands (SBC-2)

Logical block

512 bytes

size

Supported
file systems

Note: NTFS is the default file system on the RDX cartridge.

ext2, ext3, FAT32 and NTFS

RDX1TB
media

20 RDX USB Drive User's Guide

Appendix B. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:

v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional

devices are turned on.

v Use the troubleshooting information in your system documentation, and use the

diagnostic tools that come with your system. Information about diagnostic tools
is in the Problem Determination and Service Guide on the IBM Documentation CD
that comes with your system.

v Go to the IBM support website at http://www.ibm.com/systems/support/ to

check for technical information, hints, tips, and new device drivers or to submit
a request for information.

You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files,
and help files. See the troubleshooting information in your system documentation
for instructions for using the diagnostic programs. The troubleshooting information
or the diagnostic programs might tell you that you need additional or updated
device drivers or other software. IBM maintains pages on the World Wide Web
where you can get the latest technical information and download device drivers
and updates. To access these pages, go to http://www.ibm.com/systems/support/
and follow the instructions. Also, some documents are available through the IBM
Publications Center at http://www.ibm.com/shop/publications/order/.

© Copyright IBM Corp. 2012 21

Getting help and information from the World Wide Web

On the World Wide Web, the IBM website has up-to-date information about IBM
systems, optional devices, services, and support. The address for IBM System x
and xSeries®information is http://www.ibm.com/systems/x/. The address for
IBM BladeCenter
address for IBM IntelliStation

You can find service information for IBM systems and optional devices at
http://www.ibm.com/systems/support/.

®

information is http://www.ibm.com/systems/bladecenter/. The

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with System x and xSeries servers,
BladeCenter products, IntelliStation workstations, and appliances. For information
about which products are supported by Support Line in your country or region,
see http://www.ibm.com/services/sl/products/.

For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for
support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).

Hardware service and support

You can receive hardware service through your IBM reseller or IBM Services. To
locate a reseller authorized by IBM to provide warranty service, go to
http://www.ibm.com/partnerworld/ and click Find a Business Partner on the
right side of the page. For IBM support telephone numbers, see
http://www.ibm.com/planetwide/. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).

®

information is http://www.ibm.com/intellistation/.

®

In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.

IBM Taiwan product service

IBM Taiwan product service contact information:

IBM Taiwan Corporation
3F, No 7, Song Ren Rd.
Taipei, Taiwan
Telephone: [phone]

22 RDX USB Drive User's Guide

Appendix C. Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may
be used instead. However, it is the user's responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply
to you.

This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.

Any references in this information to non-IBM websites are provided for
convenience only and do not in any manner serve as an endorsement of those
websites. The materials at those websites are not part of the materials for this IBM
product, and use of those websites is at your own risk.

IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.

Trademarks

IBM, the IBM logo, and ibm.com are trademarks of International Business
Machines Corp., registered in many jurisdictions worldwide. Other product and
service names might be trademarks of IBM or other companies. A current list of
IBM trademarks is available on the web at “Copyright and trademark information”
at http://www.ibm.com/legal/copytrade.shtml.

© Copyright IBM Corp. 2012 23

Important notes

Adobe and PostScript are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.

Cell Broadband Engine is a trademark of Sony Computer Entertainment, Inc., in
the United States, other countries, or both and is used under license therefrom.

Intel, Intel Xeon, Itanium, and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other countries.

Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Oracle and/or its affiliates.

Linux is a registered trademark of Linus Torvalds in the United States, other
countries, or both.

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other
countries.

Processor speed indicates the internal clock speed of the microprocessor; other
factors also affect application performance.

CD or DVD drive speed is the variable read rate. Actual speeds vary and are often
less than the possible maximum.

When referring to processor storage, real and virtual storage, or channel volume,
KB stands for 1024 bytes, MB stands for 1 048 576 bytes, and GB stands for
1 073 741 824 bytes.

When referring to hard disk drive capacity or communications volume, MB stands
for 1 000 000 bytes, and GB stands for 1 000 000 000 bytes. Total user-accessible
capacity can vary depending on operating environments.

Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the
largest currently supported drives that are available from IBM.

Maximum memory might require replacement of the standard memory with an
optional memory module.

IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven

®

, including but not limited to the implied warranties
of merchantability and fitness for a particular purpose. These products are offered
and warranted solely by third parties.

IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not IBM.

Some software might differ from its retail version (if available) and might not
include user manuals or all program functionality.

24 RDX USB Drive User's Guide

Particulate contamination

Attention: Airborne particulates (including metal flakes or particles) and reactive
gases acting alone or in combination with other environmental factors such as
humidity or temperature might pose a risk to the server that is described in this
document. Risks that are posed by the presence of excessive particulate levels or
concentrations of harmful gases include damage that might cause the server to
malfunction or cease functioning altogether. This specification sets forth limits for
particulates and gases that are intended to avoid such damage. The limits must not
be viewed or used as definitive limits, because numerous other factors, such as
temperature or moisture content of the air, can influence the impact of particulates
or environmental corrosives and gaseous contaminant transfer. In the absence of
specific limits that are set forth in this document, you must implement practices
that maintain particulate and gas levels that are consistent with the protection of
human health and safety. If IBM determines that the levels of particulates or gases
in your environment have caused damage to the server, IBM may condition
provision of repair or replacement of servers or parts on implementation of
appropriate remedial measures to mitigate such environmental contamination.
Implementation of such remedial measures is a customer responsibility.

Table 10. Limits for particulates and gases

Contaminant Limits

Particulate v The room air must be continuously filtered with 40% atmospheric

Gaseous v Copper: Class G1 as per ANSI/ISA 71.04-1985

1

ASHRAE 52.2-2008 - Method of Testing General Ventilation Air-Cleaning Devices for Removal
Efficiency by Particle Size. Atlanta: American Society of Heating, Refrigerating and
Air-Conditioning Engineers, Inc.

2

The deliquescent relative humidity of particulate contamination is the relative humidity at
which the dust absorbs enough water to become wet and promote ionic conduction.

3

ANSI/ISA-71.04-1985. Environmental conditions for process measurement and control systems:
Airborne contaminants. Instrument Society of America, Research Triangle Park, North
Carolina, U.S.A.

dust spot efficiency (MERV 9) according to ASHRAE Standard 52.2

v Air that enters a data center must be filtered to 99.97% efficiency or

greater, using high-efficiency particulate air (HEPA) filters that meet
MIL-STD-282.

v The deliquescent relative humidity of the particulate contamination

must be more than 60%

v The room must be free of conductive contamination such as zinc

whiskers.

v Silver: Corrosion rate of less than 300 Å in 30 days

2

.

3

1

.

Documentation format

The publications for this product are in Adobe Portable Document Format (PDF)
and should be compliant with accessibility standards. If you experience difficulties
when you use the PDF files and want to request a web-based format or accessible
PDF document for a publication, direct your mail to the following address:

Information Development
IBM Corporation
205/A015
3039 E. Cornwallis Road
P.O. Box 12195
Research Triangle Park, North Carolina 27709-2195

Appendix C. Notices 25

U.S.A.

In the request, be sure to include the publication part number and title.

When you send information to IBM, you grant IBM a nonexclusive right to use or
distribute the information in any way it believes appropriate without incurring any
obligation to you.

Telecommunication regulatory statement

This product is not intended to be connected directly or indirectly by any means
whatsoever to interfaces of public telecommunications networks, nor is it intended
to be used in a public services network.

Electronic emission notices

When you attach a monitor to the equipment, you must use the designated
monitor cable and any interference suppression devices that are supplied with the
monitor.

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the
interference at his own expense.

Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.

Industry Canada Class A emission compliance statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d'Industrie Canada

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.

Australia and New Zealand Class A statement

Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.

26 RDX USB Drive User's Guide

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards.

Attention: This is an EN 55022 Class A product. In a domestic environment this
product may cause radio interference in which case the user may be required to
take adequate measures.

Responsible manufacturer:

International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
914-499-1900

European Community contact:

IBM Technical Regulations, Department M456
IBM-Allee 1, 71137 Ehningen, Germany
Telephone: [phone]
Email: [e-mail]

Germany Class A statement

Deutschsprachiger EU Hinweis:

Hinweis für Geräte der Klasse A EU-Richtlinie zur Elektromagnetischen
Verträglichkeit

Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie
2004/108/EG zur Angleichung der Rechtsvorschriften über die elektromagnetische
Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022
Klasse A ein.

Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu
installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM
empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für
die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der
IBM verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung der IBM gesteckt/eingebaut werden.

EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden:
“Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im
Wohnbereich Funk-Störungen verursachen; in diesem Fall kann vom Betreiber
verlangt werden, angemessene Maßnahmen zu ergreifen und dafür
aufzukommen.”

Deutschland: Einhaltung des Gesetzes über die
elektromagnetische Verträglichkeit von Geräten

Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit
von Geräten (EMVG)”. Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in
der Bundesrepublik Deutschland.

Appendix C. Notices 27

Zulassungsbescheinigung laut dem Deutschen Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der
EMC EG Richtlinie 2004/108/EG) für Geräte der Klasse A

Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das
EG-Konformitätszeichen - CE - zu führen.

Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:

International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
914-499-1900

Der verantwortliche Ansprechpartner des Herstellers in der EU ist:

IBM Deutschland
Technical Regulations, Department M456
IBM-Allee 1, 71137 Ehningen, Germany
Telephone: [phone]
Email: [e-mail]

Generelle Informationen:

Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse
A.

VCCI Class A statement

This is a Class A product based on the standard of the Voluntary Control Council
for Interference (VCCI). If this equipment is used in a domestic environment, radio
interference may occur, in which case the user may be required to take corrective
actions.

Japan Electronics and Information Technology Industries
Association (JEITA) statement

Japanese Electronics and Information Technology Industries Association (JEITA)
Confirmed Harmonics Guideline (products less than or equal to 20 A per phase)

Korea Communications Commission (KCC) statement

28 RDX USB Drive User's Guide

This is electromagnetic wave compatibility equipment for business (Type A). Sellers
and users need to pay attention to it. This is for any areas other than home.

Russia Electromagnetic Interference (EMI) Class A statement

People's Republic of China Class A electronic emission
statement

Taiwan Class A compliance statement

Appendix C. Notices 29

30 RDX USB Drive User's Guide

Index

A

accessible documentation 25
assistance, getting 21
attention notices, definition of 2

C

cartridge

description 4
ejecting 12
handling 11
inserting 12

ordering 11
cartridge-indicator LED 5
Class A electronic emission notice 26
common problems 14
components 3
contamination, particulate and

gaseous 25

CRU list 16

D

danger statements, definition of 2
documentation browser 1
documentation CD 1
documentation format 25
drive

description 3

replacing 16

E

eject button location 5
electronic emission Class A notice 26
external drive dock guidelines 9

F

FCC Class A notice 26
front panel, component locations 5

G

gaseous contamination 25
getting help 21

H

hardware service and support 22
help, getting 21

installing 8, 9

safety 7
utility 10

internal drive dock guidelines 8

L

LEDs 5

M

manual ejection hole

location 5
using 12

N

notes, definition of 2
notes, important 24
notices 23

electronic emission 26
FCC, Class A 26

P

packaging 8, 16
particulate contamination 25
parts list 8, 16
power-indicator LED 5
problems 14
public services network, use in 26
public telecommunications network,

connection to 26

R

reorder list 16
replacing the drive 16

S

software

utility 4, 10, 13
software service and support 22
specifications

environmental 19

performance 20

physical 19

power 19
statements and notices 2
static-sensitive devices 7
status LEDs 5
support, website 21

terms, definition of 2
trademarks 23

U

United States electronic emission Class A

notice 26
United States FCC Class A notice 26
utility software 4, 5, 10, 13

W

website

publication ordering 21
support 21
support line, telephone numbers 22

I

IBM Support Line 22
important notices 2
installation guidelines 7

© Copyright IBM Corp. 2012

T

telephone numbers 22
terms 2

31

32 RDX USB Drive User's Guide

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Part Number: 00D3146

Printed in USA

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