IBM eServer BladeCenter HS40Type 8839 Maintenance And Troubleshooting Manual

Download

ERserver



BladeCenter HS40 Type 8839

Hardware Maintenance Manual and Troubleshooting Guide

ER s e r v e r



BladeCenter HS40 Type 8839

Hardware Maintenance Manual and Troubleshooting Guide

Note:

Before using this information and the product it supports, read the information in Appendix C, “Notices,” on page 149.

Fourth Edition (May 2004)

Note:

The most recent version of this document is available at http://www.ibm.com/pc/support.

Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

About this manual

This manual contains diagnostic information, a Symptom-to-FRU index, service information, error codes, error messages, and configuration information for the IBM BladeCenter

™

HS40 Type 8839 blade server.

Important: The field replaceable unit (FRU) procedures are intended for trained

servicers who are familiar with IBM BladeCenter products. See the parts listing in Chapter 7, “Parts listing, Type 8839,” on page 105 to determine if the component being replaced is a customer replaceable unit (CRU) or a FRU. If a problem with the HS40 blade server is suspected, see “Checkout procedure” on page 21 before taking any further action.

Important safety information

sure to read all caution and danger statements in this book before performing

any of the instructions. See Appendix B, “Safety information,” on page 109.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Online support

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

WARNING: Handling the cord on this product or cords associated with accessories

sold with this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash

hands after handling.

ADVERTENCIA: El contacto con el cable de este producto o con cables de

accesorios que se venden junto con este producto, pueden exponerle al plomo, un elemento químico que en el estado de California de los Estados Unidos está considerado como un causante de cancer y de defectos congénitos, además de otros riesgos reproductivos. Lávese las manos después de usar el producto.

You can download the most current diagnostic, BIOS flash, and device driver files from http://www.ibm.com/pc/support on the World Wide Web.

iii

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Contents

About this manual . . . . . . . . . . . . . . . . . . . . . . . iii

Important safety information . . . . . . . . . . . . . . . . . . . . iii

Online support . . . . . . . . . . . . . . . . . . . . . . . . . iii

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . .1

Related publications . . . . . . . . . . . . . . . . . . . . . . .2

Features and specifications . . . . . . . . . . . . . . . . . . . . .4

BladeCenter HS40 specifications for non-NEBS/ETSI environments . . . . .4

BladeCenter HS40 specifications for NEBS/ETSI environments . . . . . .5

Notices and statements used in this book . . . . . . . . . . . . . . .6

Power, controls, and indicators . . . . . . . . . . . . . . . . . . .6

Turning on the blade server . . . . . . . . . . . . . . . . . . . .6

Turning off the blade server . . . . . . . . . . . . . . . . . . . .7

Controls and LEDs . . . . . . . . . . . . . . . . . . . . . . .8

Chapter 2. Configuring the blade server . . . . . . . . . . . . . . .11

Using the Configuration/Setup Utility program . . . . . . . . . . . . . .11

Starting the Configuration/Setup Utility program . . . . . . . . . . . .11

Configuration/Setup Utility menu choices . . . . . . . . . . . . . .12

Using passwords . . . . . . . . . . . . . . . . . . . . . . .14

Using the ServerGuide Setup and Installation CD . . . . . . . . . . . .14

ServerGuide features . . . . . . . . . . . . . . . . . . . . .15

Setup and configuration overview . . . . . . . . . . . . . . . . .15

Typical operating-system installation . . . . . . . . . . . . . . . .15

Installing your operating system without ServerGuide . . . . . . . . . .16

Using the PXE boot agent utility program . . . . . . . . . . . . . . .16

Firmware updates . . . . . . . . . . . . . . . . . . . . . . . .17

Configuring the Gigabit Ethernet controllers . . . . . . . . . . . . . .17

Blade server Ethernet controller enumeration . . . . . . . . . . . . . .18

Command-line interface and serial over LAN . . . . . . . . . . . . . .19

Chapter 3. Diagnostics . . . . . . . . . . . . . . . . . . . . .21

Checkout procedure . . . . . . . . . . . . . . . . . . . . . . .21

Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . .22

POST error logs . . . . . . . . . . . . . . . . . . . . . . . .23

Viewing the System Event Log (SEL) . . . . . . . . . . . . . . . . .23

SEL Manager main window . . . . . . . . . . . . . . . . . . .25

Application Framework Help subsystem . . . . . . . . . . . . . . .25

Running the SEL Viewer . . . . . . . . . . . . . . . . . . . .25

Diagnostic programs and error messages . . . . . . . . . . . . . . .25

Diagnostic text messages . . . . . . . . . . . . . . . . . . . .26

Starting the diagnostic programs . . . . . . . . . . . . . . . . .26

Viewing the test log . . . . . . . . . . . . . . . . . . . . . .27

Diagnostic error message tables . . . . . . . . . . . . . . . . .27

Diagnosing problems using the light path diagnostics feature . . . . . . . .27

Memory errors . . . . . . . . . . . . . . . . . . . . . . . . .29

Recovering the BIOS code . . . . . . . . . . . . . . . . . . . .30

Clearing CMOS memory . . . . . . . . . . . . . . . . . . . . .31

Chapter 4. Installing options . . . . . . . . . . . . . . . . . . .33

Installation guidelines . . . . . . . . . . . . . . . . . . . . . .33

System reliability considerations . . . . . . . . . . . . . . . . .33

Handling static-sensitive devices . . . . . . . . . . . . . . . . .33

Major components of the BladeCenter HS40 Type 8839 blade server . . . . .34

Processor board components . . . . . . . . . . . . . . . . . . .35

I/O board components . . . . . . . . . . . . . . . . . . . . . .35

LED locations . . . . . . . . . . . . . . . . . . . . . . . . .36

Switches and jumpers . . . . . . . . . . . . . . . . . . . . . .38

Switches . . . . . . . . . . . . . . . . . . . . . . . . . .38

Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . .38

Removing the blade server from the BladeCenter unit . . . . . . . . . .39

Opening the blade server cover . . . . . . . . . . . . . . . . . . .40

Removing the blade server bezel assembly . . . . . . . . . . . . . .42

Installing IDE drives . . . . . . . . . . . . . . . . . . . . . . .43

Installing memory modules . . . . . . . . . . . . . . . . . . . .44

Installing an additional microprocessor . . . . . . . . . . . . . . . .46

Installing an I/O expansion card . . . . . . . . . . . . . . . . . . .49

Installing a PCI I/O expansion unit . . . . . . . . . . . . . . . . . .51

Installing a SCSI storage expansion unit . . . . . . . . . . . . . . .51

Installing a SCSI hot-swap hard disk drive . . . . . . . . . . . . . . .57

Replacing a SCSI hot-swap hard disk drive . . . . . . . . . . . . . .59

Replacing the battery . . . . . . . . . . . . . . . . . . . . . .59

Completing the installation . . . . . . . . . . . . . . . . . . . . .62

Installing the blade server bezel assembly . . . . . . . . . . . . . .62

Closing the blade server cover . . . . . . . . . . . . . . . . . .63

Installing the blade server in the BladeCenter unit . . . . . . . . . . .65

Updating your blade server configuration . . . . . . . . . . . . . .67

Input/output connectors and devices . . . . . . . . . . . . . . . . .68

Chapter 5. Service replaceable units . . . . . . . . . . . . . . . .69

Microprocessor removal . . . . . . . . . . . . . . . . . . . . .69

Thermal grease . . . . . . . . . . . . . . . . . . . . . . . . .72

Processor board . . . . . . . . . . . . . . . . . . . . . . . .72

I/O board . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Chapter 6. Symptom-to-FRU index . . . . . . . . . . . . . . . . .77

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . .77

BIOS-generated beep codes . . . . . . . . . . . . . . . . . . .77

Baseboard management controller (BMC) beep codes . . . . . . . . .78

No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . .78

POST error codes . . . . . . . . . . . . . . . . . . . . . . . .79

Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . .83

Light path diagnostics . . . . . . . . . . . . . . . . . . . . . .86

Error symptoms . . . . . . . . . . . . . . . . . . . . . . . .87

Error messages and error codes . . . . . . . . . . . . . . . . . .96

Service processor error messages . . . . . . . . . . . . . . . . . .96

SCSI error codes . . . . . . . . . . . . . . . . . . . . . . . .97

Temperature error messages . . . . . . . . . . . . . . . . . . . .97

Power error messages . . . . . . . . . . . . . . . . . . . . . .97

System shutdown . . . . . . . . . . . . . . . . . . . . . . . 100

System errors . . . . . . . . . . . . . . . . . . . . . . . . 100

Temperature-related system shutdown . . . . . . . . . . . . . . . 101

Hard disk drive checkout . . . . . . . . . . . . . . . . . . . . . 101

Undetermined problems . . . . . . . . . . . . . . . . . . . . . 101

Problem determination tips . . . . . . . . . . . . . . . . . . . . 102

Chapter 7. Parts listing, Type 8839 . . . . . . . . . . . . . . . . 105

Appendix A. Getting help and technical assistance . . . . . . . . . . 107

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Before you call . . . . . . . . . . . . . . . . . . . . . . . . 107

Using the documentation . . . . . . . . . . . . . . . . . . . . . 107

Getting help and information from the World Wide Web . . . . . . . . . 108

Software service and support . . . . . . . . . . . . . . . . . . . 108

Hardware service and support . . . . . . . . . . . . . . . . . . . 108

Appendix B. Safety information . . . . . . . . . . . . . . . . . 109

General safety . . . . . . . . . . . . . . . . . . . . . . . . 109

Electrical safety . . . . . . . . . . . . . . . . . . . . . . . .110

Safety inspection guide . . . . . . . . . . . . . . . . . . . . . 111

Handling electrostatic discharge-sensitive devices . . . . . . . . . . .112

Grounding requirements . . . . . . . . . . . . . . . . . . . . .112

Safety notices (multi-lingual translations) . . . . . . . . . . . . . . .113

Appendix C. Notices . . . . . . . . . . . . . . . . . . . . . . 149

Edition notice . . . . . . . . . . . . . . . . . . . . . . . . . 149

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Important notes . . . . . . . . . . . . . . . . . . . . . . . . 150

Product recycling and disposal . . . . . . . . . . . . . . . . . . 151

Battery return program . . . . . . . . . . . . . . . . . . . . . 151

Electronic emission notices . . . . . . . . . . . . . . . . . . . . 152

Federal Communications Commission (FCC) statement . . . . . . . . 152

Industry Canada Class A emission compliance statement . . . . . . . . 152

Australia and New Zealand Class A statement . . . . . . . . . . . . 152

United Kingdom telecommunications safety requirement . . . . . . . . 152

European Union EMC Directive conformance statement . . . . . . . . 153

Taiwanese Class A warning statement . . . . . . . . . . . . . . . 153

Chinese Class A warning statement . . . . . . . . . . . . . . . . 153

Japanese Voluntary Control Council for Interference (VCCI) statement

153

Power cords . . . . . . . . . . . . . . . . . . . . . . . . . 154

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Contents

vii

viii

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

in an

Chapter 1. Introduction

The IBM BladeCenter HS40 Type 8839 blade server is based on the IBM Enterprise X-Architecture

™

technologies1.

The HS40 blade server is a double-width blade-model server and can be installed

IBM Eserver BladeCenter Type 8677 unit or IBM Eserver BladeCenter T

Types 8720 and 8730 units.

Note: Unless otherwise stated, references to the BladeCenter unit also apply to the

BladeCenter T unit.

combination of single-width HS20 blade servers and double-width HS40 blade servers can be installed in the same BladeCenter unit. These high-performance blade servers are ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility, and reliable data storage.

This Hardware Maintenance Manual and Troubleshooting Guide and other publications that provide detailed information about your blade server are provided

Portable Document Format (PDF) on the IBM BladeCenter Documentation CD.

The machine type, model number, and serial number are on the ID label that is behind the control-panel door on the front of the blade server and on a label on the left side of the blade server that is visible when the blade server is not in the BladeCenter unit. You will need these numbers when you register your blade server with IBM.

Note: The illustrations in this document might differ slightly from your hardware.

Release levers

Release button

set of user labels comes with the blade server. When you install the blade server

the BladeCenter unit, write identifying information on a label and place the label

the BladeCenter unit bezel.

1. Enterprise X-Architecture technology takes full advantage of existing IBM technologies to build powerful, scalable, and reliable

™

Intel

processor-based servers. For more information about IBM Enterprise X-Architecture, go to

http://www.ibm.com/pc/us/eserver/xseries/xarchitecture/enterprise/index.html.

The following illustration shows the placement of the label, just below the blade server, on the BladeCenter unit.

CD CD

User label

Important: Do not place the label on the blade server itself or in any way block the

ventilation holes on the blade server.

The following illustration shows the placement of the label, just to the side of the blade server, on the BladeCenter T unit.

Related publications

This Hardware Maintenance Manual and Troubleshooting Guide is provided in Portable Document Format (PDF). It contains information to help you solve a problem yourself or to provide helpful information to a service technician.

CMM

User

label

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

to be

CD or

In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the following documentation is provided in PDF on the IBM BladeCenter Documentation

that comes with your IBM BladeCenter HS40 Type 8839 blade server:

Safety Information

This publication contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety

Information book.

BladeCenter HS40 Type 8839 Installation and User’s Guide

This publication provides general information about the blade server, including information about features, how to configure the server, and how to get help.

Eserver BladeCenter Type 8677 Installation and User’s Guide

This publication contains instructions for setting up and configuring the BladeCenter unit and basic instructions for installing some options. It also contains general information about the BladeCenter unit.

Eserver BladeCenter Type 8677 Hardware Maintenance Manual and

Troubleshooting Guide

This publication contains the information to help you solve BladeCenter problems yourself and information for service technicians.

Eserver BladeCenter Type 8677 Rack Installation Instructions

This publication contains instructions for installing the BladeCenter unit in a rack.

BladeCenter T Types 8720 and 8730 Installation and User’s Guide

This document contains instructions for setting up and configuring the BladeCenter T unit and basic instructions for installing some options. It also contains general information about the BladeCenter T unit.

BladeCenter T Types 8720 and 8730 Hardware Maintenance Manual and Troubleshooting Guide

This document contains information to help you solve BladeCenter T problems yourself, and information for service technicians.

BladeCenter T Types 8720 and 8730 Rack Installation Instructions

This document contains instructions for installing the BladeCenter T unit in a rack.

IBM eServer BladeCenter Serial over LAN Setup Guide

This document explains how to update and configure BladeCenter components for Serial over LAN (SOL) operation. The SOL connection provides access to the text-console command prompt on each blade server, enabling the blade servers

managed from a remote location.

Additional documentation might be included on the IBM BladeCenter Documentation

the IBM BladeCenter T Documentation CD.

Chapter 1. Introduction

v L2

–

Features and specifications

This section provides a summary of the features and specifications of your blade server. Use the Configuration/Setup Utility program in your server to determine the specific type of microprocessor that is in the blade server.

BladeCenter HS40 specifications for non-NEBS/ETSI environments

The following table provides a summary of the features and specifications of your BladeCenter HS40 Type 8839 blade server operating in a non-NEBS/ETSI environment.

Note: Power, cooling, removable-media drives, external ports, and advanced

system management are provided by the IBM Eserver BladeCenter Type 8677 and IBM Eserver BladeCenter T Types 8720 and 8730.

Microprocessor:

Supports up to 4 microprocessors

Intel Xeon 2.0 GHz or faster

and L3 caches, size dependant microprocessor

Memory:

Eight double data rate (DDR) PC2100 184-pin DIMM sockets

Minimum: 512 MB Maximum: 16 GB

Type: 2-way interleaved, DDR, PC2100, ECC SDRAM registered

(Chipkill) dual inline memory

modules (DIMMs) only Supports 256 MB, 512 MB, 1 GB,

and 2 GB DIMMs Hot Spare memory

Expansion:

Two I/O expansion card connectors

Drives:

Support for up to two Ultra320 SCSI hot-swap hard disk drives available in an optional SCSI storage expansion unit

Size:

Height: 24.5 cm (9.7 inches) Depth: 44.6 cm (17.6 inches) Width: 5.9 cm (2.32 inches) Maximum weight: 7.0 kg (15.4 lb)

Integrated

functions:

Four Gigabit Ethernet controllers ATI Radeon 7000 video controller Light path diagnostics Local service processor IDE hard disk drive controller (the

IDE controller is reserved for future use and is not available for this server type)

RS-485 interface for communication with the management module

Integrated Baseboard Management Controller

Universal Serial Bus (USB) v1.1 for communication with keyboard, mouse, diskette drive, and CD-ROM drive

Serial over LAN (SOL) management interface

Electrical

input:

Input power: 400 W, maximum

Predictive Failure Analysis (PFA) alerts:

Microprocessor Memory Hard disk drives

Environment:

Air temperature:

Blade server on: 10° to 35°C (50°

95°F). Altitude: 0 to 914 m (2998.69 ft) Blade server on: 10° to 32°C (50°

95°F). Altitude: 914 m to 2134

(2998.69 ft to 7000 ft) Blade server off: -40° to 60°C (-40° to 140° F)

Humidity:

Blade server on: 8% to 80% Blade server off: 5% to 80%

Notes:

You might have to enable large-memory support for your operating system to access all of the memory that is installed in your blade server. See the documentation for your operating system for information.

The operating system in the blade server must provide USB support for the blade server to recognize and use the keyboard, mouse, CD-ROM drive, and diskette drive. The BladeCenter unit uses USB for internal communications with these devices.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

v L2

–

BladeCenter HS40 specifications for NEBS/ETSI environments

The following table provides a summary of the features and specifications of the BladeCenter T HS40 Type 8839 blade server operating in a NEBS/ETSI environment.

Note: Power, cooling, removable-media drives, external ports, and advanced

system management are provided by the IBM Eserver BladeCenter T Type

8720.

Microprocessor:

Supports up to 4 microprocessors

Intel Xeon 2.0 GHz or faster

and L3 caches, size dependant microprocessor

Memory:

Eight double data rate (DDR) PC2100 184-pin DIMM sockets

Minimum: 512 MB Maximum: 16 GB

Type: 2-way interleaved, DDR, PC2100, ECC SDRAM registered

(Chipkill) dual inline memory

modules (DIMMs) only Supports 256 MB, 512 MB, 1 GB,

and 2 GB DIMMs Hot Spare memory

Expansion:

Two I/O expansion card connectors

Drives:

Support for up to two Ultra320 SCSI hot-swap hard disk drives available in an optional SCSI storage expansion unit

Size:

Height: 24.5 cm (9.7 inches) Depth: 44.6 cm (17.6 inches) Width: 5.9 cm (2.32 inches) Maximum weight: 7.0 kg (15.4 lb)

Integrated

functions:

Four Gigabit Ethernet controllers ATI Radeon 7000 video controller Light path diagnostics Local service processor IDE hard disk drive controller (the

IDE controller is reserved for future use and is not available for this server type)

RS-485 interface for communication with management module

Integrated Baseboard Management Controller

Universal Serial Bus (USB) v1.1 for communication with keyboard, mouse, diskette drive, and CD-ROM drive

Serial over LAN (SOL) management interface

Electrical

input:

Input power: 400 W, maximum

Predictive Failure Analysis (PFA) alerts:

Microprocessor Memory Hard disk drives

Environment

(NEBS):

Air temperature:

Blade server on: 5° to 40°C (41°

104°F). Altitude: -60 to 1800 m (-197 to 6000 ft) Blade server on (short term): -5°

55°C (23° to 131°F) Altitude:

-60 to 1800 m (-197 to 6000 ft) Blade server on: 5° to 30°C (41°

86°F). Altitude: 1800 to 4000 m (6000 to 13 000 ft) Blade server on (short term): -5°

45°C (23° to 113°F). Altitude: 1800 to 4000 m (6000 to 13 000 ft) Blade server off: -40° to 70°C (-40° to 158°F)

Humidity:

Blade server on: 5% to 80% Blade server on (short term): 5%

90% but not to exceed 0.024

water/kg of dry air

Blade server off: uncontrolled

″Short term″ refers to a period

Note:

not more than 96 consecutive hours

and a total of not more than 15 days in

year. (This refers to a total of 360 hours in any given year, but no more than 15 occurrences during that 1-year period.)

Notes:

The operating system in the blade server must provide USB support for the blade server to recognize and use the keyboard, mouse, CD-ROM drive, and an external diskette drive. The BladeCenter T unit uses USB for internal communications with these devices.

Chapter 1. Introduction

If a

Notices and statements used in this book

The caution and danger statements used in this book also appear in the multilingual

Safety Information book provided on the IBM BladeCenter Documentation CD. Each

caution and danger statement is numbered for reference to the corresponding statement in the safety book.

The following notices and statements are used in the documentation:

Note: These notices provide important tips, guidance, or advice. Important: These notices provide information or advice that might help you avoid

inconvenient or problem situations.

Attention: These notices indicate possible damage to programs, devices, or

data. An attention notice is placed just before the instruction or situation in which damage could occur.

Caution: These statements indicate situations that can be potentially hazardous

you. A caution statement is placed just before the description of a potentially

hazardous procedure step or situation.

Danger: These statements indicate situations that can be potentially lethal or

extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation.

Power, controls, and indicators

This chapter describes the power features, how to turn on and turn off the blade server, and what the controls and indicators mean.

Turning on the blade server

After you connect the blade server to power through the BladeCenter unit, the blade server can start in any of the following ways.

Note: Unless otherwise stated, references to the BladeCenter unit also apply to the

BladeCenter T unit.

You can press the power-control button on the front of the blade server (behind the control panel door) to start the server.

Notes:

After you connect the power cords of your BladeCenter unit to the electrical outlets, wait until the power-on LED on the blade server flashes slowly before pressing the blade server power-control button. During this time, the service processor in the BladeCenter management module is initializing; therefore, the power-control button on the blade server does not respond.

While the blade server is starting up, the power-on LED on the front of the server is lit steady. See “Controls and LEDs” on page 8 for the power-on LED states.

power failure occurs, the BladeCenter unit and then the blade server can

start automatically when power is restored (if the blade server is configured through the BladeCenter management module to do so).

You can turn on the blade server remotely by means of the service processor in the BladeCenter management module.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

–

v If

your operating system supports the Wake on LAN server power-on LED is flashing slowly, the Wake on LAN feature can turn on the blade server under the following conditions:

The Wake on LAN feature has not been disabled through the management-module Web interface.

The blade server was previously turned on and the operating system was shut down properly.

Turning off the blade server

When you turn off the blade server, it is still connected to power through the BladeCenter unit. The blade server can respond to requests from the service processor, such as a remote request to turn on the blade server. To remove all power from the blade server, you must remove it from the BladeCenter unit.

Shut down your operating system before you turn off the blade server. See your operating system documentation for information about shutting down the operating system. Improper shutdown of a blade server will prevent that blade server from being restarted using Wake on LAN.

The blade server can be turned off in any of the following ways:

You can press the power-control button on the blade server (behind the control panel door). This starts an orderly shutdown of the operating system, if this feature is supported by your operating system.

feature and the blade

Note: After turning off the blade server, wait at least 5 seconds before you press

the power-control button to turn on the blade server again.

the operating system stops functioning, you can press and hold the power-control button for more than 4 seconds to turn off the blade server.

The management module can turn off the blade server.

Note:

After turning off the blade server, wait at least 30 seconds for the hard disk drives to stop spinning before you remove the blade server from the BladeCenter unit.

Chapter 1. Introduction

is no

Controls and LEDs

This section describes the controls and light-emitting diodes (LEDs) on the blade server. You must open the door to access the controls and LEDs.

Note: The control panel door is shown in the closed (normal) position in this

illustration. You must open the control panel door to access the power-control button.

CD/diskette/USB select button

Blade-error

LED

Information LED

Location LED

Keyboard/ mouse/

video select button Activity LED

Power-on LED

Power-control button

CD/diskette/USB select button: Press this button to associate the CD-ROM drive,

diskette drive, and USB port with this blade server. The LED on this button flashes while the request is being processed, then is steady when the ownership of the CD-ROM drive, diskette drive, and USB port has been transferred to this blade server. It can take approximately 20 seconds for the operating system in this blade server to recognize the CD-ROM drive, diskette drive, and USB port.

The operating system in the blade server must provide USB support for the blade server to recognize and use the CD-ROM drive, diskette drive, and USB port. The BladeCenter unit uses USB for internal communication with these devices. If there

response when you press the CD/diskette/USB select button, you can use the

management-module Web interface to see whether local control has been disabled

the blade server.

Keyboard/mouse/video select button: Press this button to associate the keyboard

port, mouse port, and video port with this blade server. The LED on this button flashes while the request is being processed, then is steady when the ownership of the keyboard, mouse, and video has been transferred to this blade server. It can take up to 20 seconds to switch the keyboard, video, and mouse control to the blade server.

Although the keyboard that is attached to the BladeCenter unit is a PS/2®-style keyboard, communication with it is through the Universal Serial Bus (USB). The operating system in the blade server must provide USB support for the blade server

recognize and use the keyboard and mouse. The BladeCenter unit uses USB for internal communication with these devices. When you are running an operating system that does not have USB device drivers, the keyboard responds very slowly.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Power-control button: This button is located behind the control panel door. Press

this button to manually turn the blade server on or off.

Note: This button has effect only if local power control is enabled for the blade

server. Local power control is enabled and disabled through the BladeCenter management module Web interface.

Power-on LED: This green LED indicates the power status of the blade server in

the following manner:

Flashing rapidly - The service processor on the blade server is handshaking with the BladeCenter management module.

Flashing slowly - The blade server has power but is not turned on. Lit continuously - The blade server has power and is turned on.

Activity

LED: When this green LED is lit, it indicates that there is hard disk drive or

network activity.

Location LED: When this blue LED is lit, it has been turned on remotely by the

system administrator to aid in visually locating the blade server. The location LED can be turned off through the BladeCenter management-module Web interface or through the IBM Director Console.

Running the blade server integrated diagnostics Running a BIOS update diskette on a blade server Updating the diagnostics on a blade server

there is no response when you press the keyboard/mouse/video select button, you can use the management-module Web interface to see whether local control has been disabled on the blade server.

You can also press keyboard keys in the following sequence to switch keyboard/mouse/video control between blade servers:

NumLock NumLock blade server number Enter where blade server number is the two-digit number for the blade bay in which

the blade server is installed. A blade server that occupies more than one blade bay is identified by the lowest bay number that it occupies.

you install the Microsoft

Windows

2000 operating system on the blade server

while it is not the current owner of the keyboard, video, and mouse, a delay of up to

minute occurs the first time you switch the keyboard, video, and mouse to the blade server. During this one-time-only delay, the blade server device manager enumerates the keyboard, video, and mouse and loads the device drivers. All subsequent switching takes place in the normal keyboard-video-mouse switching time frame (up to 20 seconds).

Information LED: When this LED is lit, it indicates that a noncritical event has

occurred. A light path diagnostics LED on the processor board or I/O board is also lit to help isolate the error. The information LED can be turned off through the BladeCenter management-module Web interface or through the IBM Director Console.

Blade-error LED: When this amber LED is lit, it indicates that a system error has

occurred in the blade server. The blade-error LED will turn off only after the error is corrected.

Chapter 1. Introduction

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

it to

Chapter 2. Configuring the blade server

The following configuration programs come with your blade server:

Configuration/Setup Utility program

The Configuration/Setup Utility program is part of the basic input/output system (BIOS) code in your blade server. Use it to change interrupt request (IRQ) settings, set the date and time, and set passwords. See “Using the Configuration/Setup Utility program” for more information.

IBM ServerGuide Setup and Installation CD

The ServerGuide program provides software-setup tools and installation tools that are designed for your blade server. Use this CD during the installation of your blade server to configure basic hardware features, such as a SCSI controller with RAID capabilities, and to simplify the installation of your operating system. For information about using this CD, see “Using the ServerGuide Setup and Installation CD” on page 14.

Preboot Execution Environment (PXE) boot agent utility program

The PXE boot agent utility program is part of the BIOS code in your server. Use

change network startup (boot) protocols and startup order and to select operating-system wake-up support. For information about using this utility program, see “Using the PXE boot agent utility program” on page 16.

IBM Remote Deployment Manager (RDM) Version 4.11 Update 3 or later

IBM Remote Deployment Manager (RDM) is available for purchase. You can use the IBM RDM Version 4.11 Update 3 or later to install a BIOS code update onto the blade server. For information about using this product, see the IBM Eserver BladeCenterHS40 Type 8839 Installation and User’s Guide.

determine if your operating system supports the RDM program or for updated information about RDM and information about purchasing the software, go to http://www.ibm.com/pc/ww/eserver/xseries/systems_management/index.html.

For information about setting up your network configuration for remote management, such as with the IBM Director products, depending on your blade server, see the IBM Eserver BladeCenter Planning and Installation Guide or the IBM Eserver BladeCenter T Planning and Installation Guide. You can obtain the planning guides from http://www.ibm.com/pc/support/.

Using the Configuration/Setup Utility program

This section provides the instructions to start the Configuration/Setup Utility program and descriptions of the menu choices.

Starting the Configuration/Setup Utility program

Complete the following steps to start the Configuration/Setup Utility program:

Turn on the blade server and watch the monitor screen. When the prompt Press F1 for Configuration/Setup appears, press F1. Select settings to view or change.

–

Configuration/Setup Utility menu choices

The following choices are on the Configuration/Setup Utility main menu. Depending

the version of the BIOS code in your blade server, some menu choices might

differ slightly from these descriptions.

System Summary

Select this choice to display configuration information, including the type, speed, and cache sizes of the microprocessors and the amount of installed memory. When you make configuration changes through other options in the Configuration/Setup Utility program, the changes are reflected in the system summary; you cannot change settings directly in the system summary.

Select Processor Summary to view information about the microprocessors installed in the blade server.

System Information

Select this choice to display information about your blade server, such as: the machine type and model of your blade server, the serial number, and the revision level or issue date of the BIOS and diagnostics code stored in electrically erasable programmable ROM (EEPROM). When you make configuration changes through other options in the Configuration/Setup Utility program, some

those changes are reflected in the system information; you cannot change

settings directly in the system information.

Devices and I/O Ports

Select this choice to enable or disable the Ethernet controllers. Enable is the default setting for the Ethernet controller. If you disable a device, it cannot be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device). If you disable the Ethernet controller, the blade server will have no Ethernet capability.

Remote Console Redirection

Select this choice to enable serial over LAN (SOL) and to set remote console communication parameters.

System MAC Addresses

Select this choice to set and view the MAC addresses for the Ethernet controllers on the blade server.

Date and Time

Select this choice to set the system date and time, in 24-hour format (hour:minute:second).

System Security

Select this choice to set or change the password (see “Using passwords” on page 14 for more information).

Start Options

Select this choice to view or change the start options. Start options take effect when you start your blade server. You can set keyboard operating characteristics, such as whether the blade server starts with the keyboard number lock on or off. You can also enable a virus-detection test that checks for changes in the boot record when the blade server starts.

Note: To set the startup sequence, which is the order in which the blade server

checks devices to find a boot record, you must use the BladeCenter management-module Web interface. You can enable the blade server to run without a diskette drive or keyboard. The Extensible Firmware Interface (EFI) start option should not be selected for any of the startup or boot device fields.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

→

–

If a

–

If the EFI is accidentally started, after the boot process is complete type Ctrl+Alt+Delete at the Shell > prompt; then, press F1 when the prompt

Press F1 for Configuration/Setup appears and remove EFI as a startup

option in the Startup Options

Startup Sequence screen.

Advanced Setup

Select this choice to change settings for advanced hardware features.

Important: The server might malfunction if these options are incorrectly

configured. Follow the instructions on the screen carefully.

Memory Settings

Select this choice to check memory status and to adjust other memory

settings.

memory error is detected during POST or memory configuration, the blade server automatically disables the failing memory pair and continues operating with reduced memory. After the problem is corrected, you must enable Retesting of Disabled DIMMs. This will cause the disabled memory connectors to be retested during POST and enabled if they are operating correctly.

maintain optimum system operation in the event of a memory failure, you can enable the Hot Spare Row feature. This feature removes the failed memory from the system configuration and activates a Hot Spare Memory pair

DIMMs to replace the failed memory pair of DIMMs. Before you can enable

the Hot Spare Memory feature, at least two pairs of DIMMs must be installed

the blade server that adhere to the special requirements described in

“Installing memory modules” on page 44.

CPU Options

Select this choice to enable or disable hyper-threading and adjust microprocessor performance settings. If enabled, hyper-threading will only be active if it is supported by your operating system.

PCI Bus Control

Select this choice to view and configure the master-latency-timer value for the blade server.

USB Configuration

Select this choice to enable and configure USB devices. All devices in the BladeCenter media tray and the BladeCenter keyboard and mouse are viewed

USB devices by the blade server.

FRB

Select this choice to configure the blade server Integrated System Management Processor (ISMP), including how the ISMP responds to POST errors, the time limit for blade server expansion option detection, and blade server microprocessor detection and activation.

Error Logs

Select this choice to enable and clear the blade server error and event logs. Error and event logs are viewed using the BladeCenter management-module Web interface. See the BladeCenter Management Module User’s Guide on the IBM BladeCenter Documentation CD or the BladeCenter T Management Module

User’s Guide on the IBM BladeCenter T Documentation CD for information and

instructions.

Save Settings

Select this choice to save the changes you have made in the settings and exit from the Configuration/Setup Utility program.

Restore Settings

Chapter 2. Configuring the blade server

If a

v An

Using passwords

From the System Security choice, you can set, change, and delete the supervisor password. You can also set when this password needs to be entered. If you set the password to Power-on, you must type the password to complete the system startup. Setting the password to Setup restricts access to the Configuration/Setup Utility program.

You can use any combination of up to six characters (A–Z, a–z, and 0–9) for the password. Keep a record of your password in a secure place.

Select this choice to cancel the changes you have made in the settings and restore the previous settings.

Load Default Settings

Select this choice to cancel the changes you have made in the settings and restore the factory settings.

Exit Setup

Select this choice to exit from the Configuration/Setup Utility program without saving the changes you might have made in the settings.

you forget the password, change the position of the power-on password clear switch (switch 2 on switch block S6H1 on the I/O board) to clear the power-on password. Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit to access the switches. After you change the position of the switch, you can start the Configuration/Setup Utility program and change the power-on password the next time the server is turned on. Move the switch back to the previous position after the password is changed. See “Switches and jumpers” on page 38 for the location of switch block 2.

Using the ServerGuide Setup and Installation CD

The ServerGuide installation program that is designed for your IBM blade server. The ServerGuide program detects the blade server model and hardware options that are installed and uses that information during setup to configure the hardware. The ServerGuide program simplifies operating-system installations by providing updated device drivers and, in some cases, installing them automatically.

Note: The ServerGuide program works only with 32-bit Windows operating

systems.

later version of the ServerGuide program is available, you can download a free

image of the ServerGuide Setup and Installation CD, or you can purchase the CD.

download the image, go to the IBM ServerGuide Web page at

http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html. To purchase the latest

ServerGuide Setup and Installation CD, go to the ServerGuide fulfillment Web site

http://www.ibm.com/pc/coupon/.

™

Setup and Installation CD includes an easy-to-use setup and

The ServerGuide program has the following features to make setup easier:

easy-to-use interface

Diskette-free setup, and configuration programs that are based on detected hardware

ServeRAID Manager program, which configures your SCSI controller with RAID capabilities

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Device drivers that are provided for your blade server model and detected hardware

Operating-system partition size and file-system type that are selectable during setup

ServerGuide features

Features and functions can vary slightly with different versions of the ServerGuide program. To learn more about the version that you have, start the ServerGuide

Setup and Installation CD and view the online overview. Not all features are

supported on all blade server models.

The ServerGuide program requires a supported IBM blade server that is associated with an enabled startable (bootable) CD-ROM drive. In addition to the ServerGuide

Setup and Installation CD, you must have your operating-system CD to install your

operating system.

The ServerGuide program has the following features:

Sets system date and time Detects the SCSI RAID adapter, controller, or integrated SCSI controller with RAID capabilities and runs the SCSI RAID configuration program (with LSI chip sets for ServeRAID adapters only) Checks the microcode (firmware) levels of a ServeRAID adapter and determines whether a later level is available from the CD Detects installed hardware options and provides updated device drivers for most adapters and devices Provides diskette-free installation for supported Windows operating systems Includes an online readme file with links to tips for your hardware and operating-system installation

Setup and configuration overview

When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM blade server model. The setup program provides a list of tasks that are required to set up your blade server model. On a blade server with an optional SCSI storage expansion unit, you can run the SCSI RAID configuration program to create logical drives.

Note: Features and functions can vary slightly with different versions of the

ServerGuide program.

When you start the ServerGuide Setup and Installation CD, the program prompts you to complete the following tasks:

Select your language. Select your keyboard layout and country. View the overview to learn about ServerGuide features. View the readme file to review installation tips for your operating system and

adapter. Start the operating-system installation. You will need your operating-system CD.

Typical operating-system installation

You can use the ServerGuide program to shorten your installation time. The ServerGuide program provides the device drivers that are required for your hardware and for the operating system that you are installing. This section describes a typical ServerGuide operating-system installation.

Chapter 2. Configuring the blade server

1. Go to

2. In

3. On

4. In

6. In

Note: Features and functions can vary slightly with different versions of the

ServerGuide program.

After you have completed the setup process, the operating-system installation program starts. (You will need your operating-system CD to complete the installation.)

The ServerGuide program stores information about the blade server model, service processor, hard disk drive controllers, and network adapters. Then, the program checks the CD for newer device drivers. This information is stored and then passed to the operating-system installation program.

The ServerGuide program presents operating-system partition options that are based on your operating-system selection and the installed hard disk drives.

The ServerGuide program prompts you to insert your operating-system CD and restart the server. At this point, the installation program for the operating system takes control to complete the installation. The BladeCenter CD-ROM drive must

associated with the blade server before you perform this step.

Installing your operating system without ServerGuide

you have already configured the blade server hardware and you decide not to use the ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM Support Web page:

http://www.ibm.com/pc/support/.

the Download section, click Downloads & drivers.

the “Downloads and drivers” page, in the Brand field, select Servers.

the Family field, select BladeCenter HS40.

Click Continue.

the View by document type field, select OS installation.

Select the instructions for your operating system.

Using the PXE boot agent utility program

This program is a built-in, menu-driven configuration utility program that you can use to select the boot protocol and other boot options and select a power management option.

Note: The remote program load (RPL) selection for the boot protocol option is not

supported for this server.

Complete the following steps to start the PXE boot agent utility program:

Turn on the server. When the Broadcom NetXtreme Boot Agent vX.X.X prompt appears, press

Ctrl+S. You have 2 seconds (by default) to press Ctrl+S after the prompt appears.

the PXE setup prompt is not displayed, use the Configuration/Setup Utility

program to enable the Ethernet PXE/DHCP option. Use the arrow keys and press Enter to select a choice from the menu. Follow the instructions on the screen to change the settings of the selected

items; then, press Enter.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

No No No

No No 1

Firmware updates

IBM will periodically make firmware updates available for your blade server. Use the following table to determine the methods you can use to install these firmware updates.

Update

Firmware

Blade server BIOS code

Blade server diagnostic code

Blade server service processor code

You must set up a custom task.

diskette

Yes

RDM

Yes

Update Xpress

Yes

Management-

module

Web interface

Yes

Switch-module

Web interface

Switch-module

Telnet interface

Important: To avoid problems and to maintain proper system performance, always

make sure that the blade server BIOS code, service processor firmware, and diagnostic firmware levels are consistent for all blade servers within the BladeCenter unit.

The service processor in your blade server provides the following features:

Continuous health monitoring and control Configurable notification and alerts Event logs that are timestamped, saved in nonvolatile memory, and can be

attached to e-mail alerts Remote graphics console redirection Point-to-point protocol (PPP) support Remote power control Remote firmware update and access to critical server settings Around-the-clock access to the blade server, even if the server is turned off

some time, you might need to flash the service processor to apply the latest

At firmware. Download the latest firmware for your blade server service processor from the IBM Support Web site at http://www.ibm.com/pc/support/. Use the BladeCenter management-module Web interface to flash the service processor. The Web interface is described in the IBM Eserver BladeCenter Type 8677 Installation and

User’s Guide on the IBM BladeCenter Documentation CD and IBM Eserver BladeCenter T Types 8720 and 8730 Installation and User’s Guide on the IBM BladeCenter T Documentation CD.

Configuring the Gigabit Ethernet controllers

Four Ethernet controllers are integrated on the blade server system board. Each controller provides a 1000-Mbps full-duplex interface for connecting to one of the Ethernet-compatible switch modules in I/O-module bays 1 and 2, which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN). Each Ethernet controller on the system board is routed to a different switch module in I/O-module bay 1 or bay 2. The routing from Ethernet controller to I/O-module bay will vary according to blade server type and the operating system

Chapter 2. Configuring the blade server

1. 2.

→

that is installed. See “Blade server Ethernet controller enumeration” for information about how to determine the routing from Ethernet controller to I/O-module bay for your blade server.

Note: Other types of blade servers, such as the BladeCenter HS20 Type 8678

blade server, that are installed in the same BladeCenter unit as this BladeCenter HS40 Type 8839 blade server might have different Ethernet controller routing. See the documentation that comes with the other blade servers for detailed information.

You do not need to set any jumpers or configure the controllers for the blade server operating system. However, you must install a device driver to enable the blade server operating system to address the Ethernet controllers. For device drivers and information about configuring your Ethernet controllers, see the Intel Ethernet

Software CD that comes with your blade server. For updated information about

configuring the controllers, go to the IBM Support Web site at http://www.ibm.com/pc/support/.

Your Ethernet controllers support failover, which provides automatic redundancy for your Ethernet controllers. Without failover, you can have one Ethernet controller from each server attached to each virtual LAN or subnet. With failover, you can configure more than one Ethernet controller from each server to attach to the same virtual LAN or subnet. Any one of the integrated Ethernet controllers can be configured as the primary Ethernet controller. If you have configured the controllers for failover and the primary link fails, a secondary controller takes over. When the primary link is restored, the Ethernet traffic switches back to the primary Ethernet controller. (See your operating system device driver documentation for information about configuring for failover.)

Important: To support failover on the blade server Ethernet controllers, the Ethernet

switch modules in the BladeCenter unit must have identical configurations.

Blade server Ethernet controller enumeration

The enumeration of the Ethernet controllers in a blade server is operating-system dependent. You can verify the Ethernet controller designations a blade server uses through your operating-system settings.

The routing of an Ethernet controller to a particular I/O-module bay depends on the type of blade server. You can verify which Ethernet controller is routed to which I/O-module bay by using the following test:

Install only one Ethernet switch module or pass-thru module in I/O-module bay

Make sure that the ports on the switch module or pass-thru module are enabled (click Switch Tasks management-module Web-based user interface).

Enable only one of the Ethernet controllers on the blade server. Note the designation that the blade server operating system has for the controller.

Ping an external computer on the network connected to the switch module. If you can ping the external computer, the Ethernet controller that you enabled is associated with the switch module in I/O-module bay 1. The other Ethernet controller in the blade server is associated with the switch module in I/O-module bay 2.

Management

Advanced Switch Management in the

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

If you have installed an I/O expansion card on a blade server, communications from the option are routed to I/O-module bays 3 and 4. You can verify which controller on the card is routed to which I/O-module bay by performing the same test, using a controller on the I/O expansion card and a compatible switch module or pass-thru module in switch bay 3 or 4.

Command-line interface and serial over LAN

The IBM Eserver BladeCenter Management Module Command-Line Interface provides direct access to BladeCenter management functions as an alternative to using the management-module Web interface. Using the command-line interface, you can issue commands to control the power and configuration of the blade server and other components installed in the BladeCenter unit. The command-line interface also provides access to the text-console command prompt for your blade server through a serial over LAN (SOL) connection. See the IBM Eserver

BladeCenter Management Module Command-Line Interface User’s Guide and the IBM Eserver BladeCenter Serial Over LAN Setup Guide for information and

instructions.

Chapter 2. Configuring the blade server

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

1. If

2. If

3. If

Chapter 3. Diagnostics

This section provides basic troubleshooting information to help you solve some common problems that might occur with the blade server.

you cannot locate and correct the problem using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 107 for more information.

Checkout procedure

Follow the checkout procedure for diagnosing hardware problems. Review the following information before performing the checkout procedure:

Read the safety information beginning on page 109. The IBM Enhanced Diagnostics programs test the major components of the

blade server: the processor board, the input/output (I/O) board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), serial ports, and hard disk drives. You can also use them to test some external devices. If you are not sure whether a problem is caused by the hardware or by the software, you can use the diagnostics programs to confirm that the hardware is working correctly. The diagnostics programs are stored in the upgradeable read-only memory (ROM). IBM Director provides a real-time diagnostics program that tests the major components of the blade server while the server operating system is running. The diagnostics can be downloaded from http://www.ibm.com/pc/support/.

When you run the diagnostic programs, a single problem might cause several error messages. When this occurs, work to correct the cause of the first error message. After the cause of the first error message is corrected, the other error messages might not occur the next time you run the test.

Important:

more than one error code is displayed, correct the first error. The other

error codes might not occur the next time you run the diagnostic programs.

the server is suspended and a POST error code is displayed, see “POST

error codes” on page 79.

the server is suspended and no error message is displayed, see “Error

symptoms” on page 87 and “Undetermined problems” on page 101. For information about power-supply problems, see “Power error messages”

page 97.

For intermittent problems, check the error log; see “POST error logs” on page

and “Diagnostic programs and error messages” on page 25.

1. As of

001 COMPLETE THE FOLLOWING STEPS TO PERFORM THE CHECKOUT

PROCEDURE.

Turn off the server and all external devices, if any are attached. Check all cables and power cords. Set all display controls to the middle position. Turn on all external devices. Turn on the server. Record any POST error messages that are displayed on the screen. If

error is displayed, look up the first error in “POST error codes” on

page 79.

Check the information LED panel blade error LED; if it is lit, see

“Diagnosing problems using the light path diagnostics feature” on page

27. Check the system-error log. If an error was recorded, see Chapter 6,

“Symptom-to-FRU index,” on page 77.

Start the diagnostic programs.

10.

Check for the following responses:

One beep Readable instructions or the main menu

002

DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES? NO. Find the failure symptom in Chapter 6, “Symptom-to-FRU index,” on

page 77.

YES. Run the diagnostic programs. If necessary, see “Diagnostic programs

and error messages” on page 25.

you receive an error, see Chapter 6, “Symptom-to-FRU index,” on page

77. the diagnostic programs were completed successfully and you still

suspect a problem, see “Undetermined problems” on page 101.

Diagnostic tools overview

The following tools are available to help you diagnose and solve hardware-related problems:

Beep codes and error messages

The beep codes indicate that the power-on self-test (POST) or the baseboard management controller (BMC) have detected a problem during startup. Error messages also appear during startup if POST detects a hardware-configuration problem. See “Beep codes” on page 77 for more information.

Diagnostic programs and error messages

Real Time Diagnostics tests the major components of the BladeCenter unit, including the managemente modules, switch modules, CD-ROM drive, diskette drive, and the blade server, while the server operating system is running. Real Time Diagnostics can either be plugged into an existing IBM Director environment or installed without IBM Director present. For documentation and download information for the Real Time Diagnostics, go to http://www.ibm.com/servers/xseries/systems_management/xseries_sm.html.

Notes:

BladeCenter T unit. If you have the BladeCenter T unit, see the IBM

Eserver BladeCenter HS40 Type 8839 Installation and User’s Guide for

more information.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

the date of this document, the IBM Director CD does not come with the

1. If a

2. A

POST error logs

See “Diagnostic programs and error messages” on page 25 for more information.

Error symptom charts

These charts list problem symptoms and steps to correct the problems. See “Error symptoms” on page 87 for more information.

Light path diagnostics

Use the light path diagnostics to diagnose system errors quickly. See “Diagnosing problems using the light path diagnostics feature” on page 27 for more information.

When you turn on the server, it performs a series of tests to check the operation of server components and some of the options that are installed in the blade server. This series of tests is called the power-on self-test, or POST.

POST finishes without detecting any problems, the first screen of the operating

system or application program appears.

POST detects a problem, one or more beeps sound, and an error message appears on the screen. See “Beep codes” on page 77 and “POST error codes” on page 79 for more information.

Notes:

power-on password is set, you must type the password and press Enter,

when prompted, before POST will continue.

single problem might cause several error messages. When this occurs, work

correct the cause of the first error message. After you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test.

Viewing the System Event Log (SEL)

The System Setup Utility (SSU) is used to view the System Event Log (SEL) records. Running the ssu.bat file provided on the SSU media invokes the SSU environment by running the Application Framework (AF). If the system starts up directly from the SSU media, this batch file starts automatically. If the system starts

from a different media, the SSU can be started manually. When started in local execution mode (the default mode), the SSU accepts user input from the keyboard and or mouse and presents a graphical user interface (GUI) on the primary monitor.

The SSU can run on writable or non-writable, removable or non-removable media. However, if the SSU media is non-writable, any user preference changes will be lost when you exit the utility. This includes any changes made to color, operating mode, language, and any other options that may be available from the various modules included with the SSU.

The SSU automatically launches the SEL Manager after initializing the main window

the AF.

The SEL Manager Add-In provides services to view the SEL stored on the server management storage device of a server. The SEL Manager provides support to perform the following functions:

Examine all SEL entries stored in the non-volatile storage area of the server.

Chapter 3. Diagnostics

Examine SEL entries from a previously stored file. Save the SEL entries to a file. Clear the SEL entries from the non-volatile storage area.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

SEL Manager main window

The main window of the SEL Manager provides access to all the features of the add-in through a series of menus. Each menu item supports an accelerator key, which is indicated by an underlined letter in VGA mode or a highlighted letter in text mode.

The SEL Manager main window is based on a multi-column format. All SEL entries are displayed in this window, one system event per row. Each column can be sorted

clicking on the column heading. The event number is tied to the particular event even if another column sorts the list. The F4 key shifts the event columns left, while the F5 key shifts the event columns right.

Application Framework Help subsystem

addition to the main window, the application framework (AF) also provides a help subsystem that is used by both the AF and each add-in included with the SSU. The help subsystem includes three windows: the Help Display Window, the Help Contents Window, and the Help Search Window.

The Help Display Window is accessible through the Help button on the AF main window or via the F1 accelerator key (to provide context-sensitive help). The Help Display Window displays information about a help topic.

Running the SEL Viewer

You can run the SSU SEL Viewer from the Resource CD that comes with the blade server. The latest SSU utility image can be downloaded from the IBM Support Web site at http://www.ibm.com/eserver/support/. If you download the latest image of the SSU utility, complete the following steps:

Create diskette of the image. Start your blade server with the diskette. The SSU will launch once the setup is complete.

Diagnostic programs and error messages

The server diagnostic programs are stored in ROM on the processor board. These programs are the primary method of testing the major components of the blade server.

Diagnostic error messages indicate that a problem exists; they are not intended to

used to identify a failing part. Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel.

Sometimes the first error to occur causes additional errors. In this case, the blade server displays more than one error message. Always follow the suggested action instructions for the first error message that appears.

The following sections contain the error messages that might appear in the detailed test log and summary log when the diagnostic programs are run.

Chapter 3. Diagnostics

is an

a. If

Diagnostic text messages

While a test is running, the name of the test is displayed on the screen. If the test detects an error or is abnormally ended, a message is displayed to indicate the reason that the test stopped. The message is in the following form:

Result test_specific_string

where:

Result

one of the following results:

Passed Failed

The test was completed without any errors. The test detected an error.

User Aborted You stopped the diagnostic test before it was completed. Not Applicable

You attempted to test a device that is not present in the server.

Aborted

The test could not proceed because of the server configuration.

Warning

(for example, a device that was to be tested is not installed).

test_specific_string

error code or other information about the error.

Starting the diagnostic programs

You can press F1 while running the diagnostic programs to obtain help information. You also can press F1 from within a help screen to obtain online documentation from which you can select different categories. To exit from the help information, press Esc.

Complete the following steps to start the diagnostic programs:

Turn on the blade server and watch the screen.

possible problem was reported during the diagnostic test

Note: When running the diagnostic programs, make sure that the blade server

When the message F2 for Diagnostics appears, press F2. After the diagnostic programs start, select either Extended or Basic from the

top of the screen. When the Diagnostic Programs screen appears, select the test you want to run

from the list that appears; then, follow the instructions on the screen.

Notes:

the blade server stops during testing and you cannot continue, restart the blade server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the blade server stopped.

The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the BladeCenter and that the blade server controls them.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

controls the needed components for the tests, including the CD-ROM drive, diskette drive, and USB port. Use the selection buttons on the blade server to make necessary adjustments.

2. To

2. If

the diagnostic programs do not detect any hardware errors but the problem

If remains during normal server operations, a software error might be the cause. If you suspect a software problem, see the information that comes with the software package.

Viewing the test log

When the tests are completed, you can view the test log by selecting Utility from the top of the screen and then selecting View Test Log.

you run the diagnostic programs with either no mouse or a mouse attached to the BladeCenter unit that is not controlled by the blade server, you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons. All other functions provided by mouse-selectable buttons are also available using the function keys.

You can view server configuration information (such as system configuration, memory contents, and device drivers) by selecting Hardware Info from the top of the screen.

Notes:

You can view the test log only while you are in the diagnostic programs. When you exit the diagnostic programs, the test log is cleared (saved test logs are not affected). To save the test log so that you can view it later, click Save Log on the diagnostic programs screen and specify a location and name for the saved log file.

save the test log to a diskette, you must use a diskette that you have formatted yourself; this function does not work with preformatted diskettes. If the diskette has sufficient space for the test log, the diskette may contain other data.

Diagnostic error message tables

For descriptions of the error messages that might appear when you run the diagnostic programs, see “Diagnostic error codes” on page 83.

Notes:

Depending on your server configuration, some of these error messages might not appear when you run the diagnostic programs.

diagnostic error messages appear that are not listed in the error message tables, make sure that your server has the latest levels of BIOS, service processor, and diagnostics microcode installed.

Diagnosing problems using the light path diagnostics feature

the system-error LED on the system LED panel on the front or rear of the BladeCenter unit is lit, one or more error LEDs on the BladeCenter unit components also might be lit. These LEDs help identify the cause of the problem.

locate the actual component that caused the error, you must locate the lit error

LED on that component.

The following illustrations show the location of the LEDs and LED power switch on the processor board and I/O board. You might need to refer to these illustrations when solving problems with the blade server. You need to remove the blade server from the BladeCenter unit, open the cover, and press one of the Light Path Diagnostics buttons to light any error LEDs that were turned on during blade server operation. These LEDs will remain lit for a maximum of 25 seconds.

Chapter 3. Diagnostics

The following illustration shows the LEDs on the processor board.

Microprocessor 2 error LED (DS5H4)

Microprocessor 1 error LED (DS5H5)

Microprocessor 4 error LED (DS5H2)

Light path diagnostics LED (green) (DS9J1)

Light path diagnostics button (SW9J1)

DIMM 8

DIMM 7

DIMM 6

DIMM 5

DIMM 4

DIMM 3

DIMM 2

DIMM 1

Microprocessor 3 error LED (DS5H1)

Microprocessor mismatch error LED (DS5H3)

Microprocessor socket 1

Microprocessor socket 2

DIMM 1 error LED (DS6C1) DIMM 2 error LED (DS6D1)

DIMM 3 error LED (DS6D2)

DIMM 4 error LED (DS6E1)

DIMM 5 error LED (DS6F1) DIMM 6 error LED (DS6G1) DIMM 7 error LED (DS6G2) DIMM 8 error LED (DS6H1)

Microprocessor socket 3

Microprocessor socket 4

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

If a

The following illustration shows the LEDs on the I/O board.

Board error (DS7A2)

Processor board error LED (DS8A2)

Light path diagnostics button (S8A1)

Light path diagnostics LED (green) (DS8A1)

Secondary IDE error LED (DS6H1)

BMC error LED (DS7B1)

NMI error LED (DS7A3)

Temperature error LED (DS7A4)

I/O board error LED (DS7A1)

Primary IDE error LED (DS2H1)

Memory errors

For example:

blade server error has occurred and you have noted that the blade server

blade-error LED is lit on the blade server control panel. You then:

Remove the blade server from the BladeCenter unit. Place the blade server on a flat, non-conductive surface. Remove the cover from the blade server. Press and hold the light path diagnostics button to relight the LEDs that were lit

before you removed the blade server from the BladeCenter unit. The LEDs will remain lit for as long as you press the button, to a maximum of 25 seconds.

Use the table at “Light path diagnostics” on page 86 to help determine the cause of the error and the action you should take.

memory problem occurs, complete the following steps before replacing a DIMM: Reseat both DIMMs in the bank. Check for a memory type mismatch in the bank. Run the diagnostic programs.

For more information about memory, see “Installing memory modules” on page 44.

Chapter 3. Diagnostics

Recovering the BIOS code

the BIOS code has become damaged, such as from a power failure during a flash update, the blade server might appear to be nonfunctional (no video, no beeps). You can recover the BIOS code using the BIOS code page jumper (J1E2) and a BIOS flash diskette.

Note: To obtain a BIOS flash diskette, download a BIOS flash diskette image from

the World Wide Web. Go to http://www.ibm.com/pc/support/, click IBM Server Support, and make the selections for your server.

The flash memory of the blade server consists of a primary page and a backup page. The J1E2 jumper controls which page is used to start the blade server. If the BIOS code in the primary page is damaged, you can use the backup page to start the blade server; then, start the BIOS flash diskette to restore the BIOS code to the primary page.

recover the BIOS code, complete the following steps:

Turn off the blade server, and remove the blade server from the BladeCenter unit (see “Removing the blade server from the BladeCenter unit” on page 39).

Remove the cover (see “Opening the blade server cover” on page 40). Locate the BIOS code page jumper (J1E2) on the I/O board.

Configuration switch block (S6H1)

3 2 1

BIOS code page jumper (J1E2)

Light path diagnostics button (S8A1)

Move J1E2 to pins 2 and 3 to enable BIOS recovery mode. Replace the cover, and reinstall the blade server in the BladeCenter unit,

making sure the media tray is selected by the relevant blade server. Insert the BIOS flash diskette into the diskette drive. Restart the blade server. The server begins the power-on self-test (POST). Select 1 - Update POST/BIOS from the menu that contains various flash

(update) options.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

When you are prompted whether you want to move the current POST/BIOS image to the backup ROM location, press N.

Attention:

you press Y, the damaged BIOS will be copied into the

secondary page.

10.

When you are prompted whether you want to save the current code to a diskette, press N.

11.

Select your language (0 through 5), and press Enter to accept your choice.

Attention: Do not restart the blade server at this time.

Remove the flash diskette from the diskette drive.

12.

13.

Turn off the blade server, remove it from the BladeCenter, and remove the cover of the blade server.

14.

Move the J1E2 jumper to pins 1 and 2 to return to normal startup mode.

15.

Replace the cover, and reinstall the blade server in the BladeCenter unit; then restart the blade server. The blade server starts.

Statement 21

CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server.

Clearing CMOS memory

Complete the following steps to clear CMOS memory:

Review the safety information beginning on page 109. Turn off the blade server, and remove the blade server from the BladeCenter

unit. Open the top cover. Find the configuration switch block on the I/O board. For the location of the

configuration switch block, see “Switches and jumpers” on page 38. Flip switch 3 from the Off position to the On position. Wait 10 seconds; then, flip the switch to the Off position. Reconnect all external cables and the power cord. Turn on all attached devices, and restart the blade server.

Chapter 3. Diagnostics

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

v Do

Chapter 4. Installing options

This chapter provides instructions for adding options to your blade server. Some option-removal instructions are provided in case you need to remove one option to install another.

Installation guidelines

Before you begin installing options in your blade server, read the following information:

Read the safety information beginning on page 109 and the guidelines in “Handling static-sensitive devices.” This information will help you work safely with your blade server and options.

Back up all important data before you make changes to disk drives. Before you remove a hot-swap blade server from the BladeCenter unit, you must

shut down the operating system and turn off the blade server. You do not have to shut down the BladeCenter unit itself.

Blue on a component indicates touch points, where you can grip the component

remove it from or install it in the server, open or close a latch, and so on.

Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running. (Orange can also indicate touch points on hot-swap components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component.

For a list of supported options for your blade server, go to http://www.ibm.com/pc/us/compat/.

System reliability considerations

help ensure proper cooling and system reliability, make sure that each microprocessor socket always contains either a microprocessor heat-sink filler or a microprocessor and heat sink and that the air baffle is correctly installed.

Handling static-sensitive devices

Attention: Static electricity can damage electronic devices and your system. To

avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them.

reduce the possibility of electrostatic discharge, observe the following precautions:

When working on the BladeCenter T unit, use an electrostatic discharge (ESD) wrist strap, especially when you will be handling modules, options, and blade servers. To work properly, the wrist strap must have a good contact at both ends (touching your skin at one end and firmly connected to the ESD connector on the front or back of the BladeCenter T unit).

Limit your movement. Movement can cause static electricity to build up around you.

Handle the device carefully, holding it by its edges or its frame.

not touch solder joints, pins, or exposed printed circuitry.

on a

not leave the device where others can handle and possibly damage the

device. While the device is still in its static-protective package, touch it to an unpainted

metal part of the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack you are installing the device in for at least

seconds. This drains static electricity from the package and from your body.

Remove the device from its package and install it directly into your blade server without setting it down. If it is necessary to set the device down, place it in its static-protective package. Do not place the device on your blade server cover or

metal table.

Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity.

Major components of the BladeCenter HS40 Type 8839 blade server

The following illustration shows the locations of major components in your blade server. You need to remove the blade server from the BladeCenter unit and remove the blade server cover to see the components.

Note: The illustrations in this document might differ slightly from your hardware.

Blade expansion connector terminator

Air baffle

Microprocessor heat-sink (up to 4)

Microprocessor (up to 4)

Microprocessor

heat-sink filler

(up to 3)

Bezel

Top cover

I/O board

DIMM (up to 8)

Processor board

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Processor board components

The following illustration shows the components on the processor board.

DIMM socket 8 (J9H1)

DIMM socket 7 (J9G1)

DIMM socket 6 (J9F1)

DIMM socket 5 (J9E2)

DIMM socket 4 (J9E1)

DIMM 8

DIMM 7

DIMM 6

DIMM 5

DIMM 4

DIMM 3

DIMM 2

DIMM 1

DIMM socket 3 (J9D1)

DIMM socket 2 (J9C2)

DIMM socket 1 (J9B3)

Microprocessor socket 1

Microprocessor socket 2

Control panel connector (J1A1)

Flex-cable connectors (to I/O board)

I/O board components

The following illustration shows the components on the I/O board.

I/O expansion option 1 connectors

Microprocessor socket 4

J8H1 connector

Microprocessor socket 3

J4H1 connector

Battery

I/O expansion option 2 connectors

Flex-cable connectors (to processor board)

Blade expansion connector (J3A1)

Chapter 4. Installing options

LED locations

The following illustrations show the LEDs and LED power switch on the processor board and I/O board. You need to remove the blade server from the BladeCenter unit, open the cover, and press one of the Light path diagnostics buttons to light any error LEDs that were lit during blade server operation. These LEDs will remain lit for a maximum of 25 seconds. See “Light path diagnostics” on page 86 for detailed information about this feature.

The following illustration shows the LEDs on the processor board.

Microprocessor 2 error LED (DS5H4)

Microprocessor 1 error LED (DS5H5)

Microprocessor 4 error LED (DS5H2)

Light path diagnostics LED (green) (DS9J1)

Light path diagnostics button (SW9J1)

DIMM 8

DIMM 7

DIMM 6

DIMM 5

DIMM 4

DIMM 3

DIMM 2

DIMM 1

Microprocessor 3 error LED (DS5H1)

Microprocessor mismatch error LED (DS5H3)

Microprocessor socket 1

Microprocessor socket 2

DIMM 1 error LED (DS6C1) DIMM 2 error LED (DS6D1)

DIMM 3 error LED (DS6D2)

DIMM 4 error LED (DS6E1)

DIMM 5 error LED (DS6F1) DIMM 6 error LED (DS6G1) DIMM 7 error LED (DS6G2) DIMM 8 error LED (DS6H1)

Microprocessor socket 3

Microprocessor socket 4

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

The following illustration shows the LEDs on the I/O board.

Board error (DS7A2)

Processor board error LED (DS8A2)

Light path diagnostics button (S8A1)

Light path diagnostics LED (green) (DS8A1)

Secondary IDE error LED (DS6H1)

BMC error LED (DS7B1)

NMI error LED (DS7A3)

Temperature error LED (DS7A4)

I/O board error LED (DS7A1)

Primary IDE error LED (DS2H1)

Chapter 4. Installing options

Switches and jumpers

The following illustration shows the switches and jumpers on the I/O board.

Configuration switch block (S6H1)

3 2 1

BIOS code page jumper (J1E2)

Switches

Table 1 describes the function of each switch on switch block (S6H1).

Table 1. Configuration Switch block (S6H1)

Switch

number

through 5

Default value

Off Off Off

Switch description

Reserved Password disable Reserved

Jumpers

When the BIOS code page jumper (J1E2) is moved from pins 1 and 2 to pins 2 and

you can start the blade server from a backup BIOS page. The default position is

pins 1 and 2. See the blade server Hardware Maintenance Manual and

Troubleshooting Guide on the IBM BladeCenter Documentation CD for more

information.

Note: If you start the blade server from the backup page because the primary

BIOS page has become damaged, you need to flash the primary BIOS code. See “Recovering the BIOS code” on page 30 for instructions.

Light path diagnostics button (S8A1)

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

v To

Removing the blade server from the BladeCenter unit

The following illustration shows how to remove the blade server from the BladeCenter unit.

The following illustration shows how to remove the blade server from the BladeCenter T unit.

Type 8720 or 8730

C I A

C D O

CDCD

C I A

C D O

D S E

O D

I C N

CDCD

Bezel assembly

Attention:

maintain proper system cooling, do not operate the BladeCenter unit without either a blade server, expansion unit, or filler blade installed in each blade bay for more than 1 minute for the BladeCenter unit and 20 minutes for the BladeCenter

unit.

Note the bay number. Reinstalling a blade server into a different bay than the one from which it was removed could have unintended consequences. Some configuration information and update options are established according to bay number; if you reinstall the blade server into a different bay, you might need to reconfigure the blade server.

Chapter 4. Installing options

1. If

Complete the following steps to remove the blade server:

the blade server is operating, shut down the operating system; then, press the power-control button (behind the blade server control panel door) to turn off the blade server. See “Controls and LEDs” on page 8 for more information about the location of the power-control button.

Attention: Wait at least 30 seconds, until the drives stop spinning, before

proceeding to the next step. Open the two release levers as shown in the illustration. The blade server

moves out of the bay approximately 0.6 cm (0.25 inch).

Note: You must remove the bezel assembly from the BladeCenter T unit before

you can access the blade server. Firmly grip the blue touch points (at the top-left and top-right sides of the bezel) and forcefully pull forward, lifting the bezel up and away from the BladeCenter T unit. Carefully set the bezel assembly aside in a safe place.

Pull the blade server out of the bay. Spring-loaded doors further back in the bay move into place to cover the bay temporarily.

Place either a filler blade or another blade server in the bay within 1 minute for the BladeCenter unit and 20 minutes for the BladeCenter T unit. The recessed spring-loaded doors will move out of the way as you insert the blade server or filler blade.

Opening the blade server cover

The following illustration shows how to open the cover on the blade server.

Cover pins

Air baffle

Blade cover

Blade-cover release

Complete the following steps to open the blade server cover:

Review the safety information beginning on page 109 and “Installation guidelines” on page 33.

Carefully lay the blade server down on a flat, nonconductive surface, with the cover side up.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Blade-cover release

Press the blade-cover release on each side of the blade server and lift the cover open, as shown in the illustration.

Lay the cover flat, or lift it from the blade server.

Statement 21:

CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server.

Chapter 4. Installing options

Removing the blade server bezel assembly

install certain options, you must first remove the blade server bezel assembly.

Complete the following steps to remove the blade server bezel assembly:

Review the safety information beginning on page 109 and “Installation guidelines” on page 33.

Open the blade server cover (see “Opening the blade server cover” on page 40 for instructions), and lift it off the blade server.

Press the bezel-assembly release, and rotate the bezel assembly away from the blade server chassis; then, unhook the tabs on the bottom of the bezel from the holes on the server chassis, and remove the bezel.

Bezel-assembly release

Disconnect the control-panel cable from the control-panel connector.

Control-panel connector

Control-panel cable

Pull the bezel assembly away from the blade server. Store the bezel assembly in a safe place.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

on a

Installing IDE drives

Your blade server has two connectors on the I/O board for installing optional

2.5-inch IDE drives (either hard disk drives or flash drives). Each IDE connector is separate bus. Some models come with at least one IDE flash drive already

installed.

Attention: To maintain proper system cooling, do not operate the BladeCenter

unit without either a blade server, expansion unit, or filler blade installed in each blade bay for more than 1 minute for the BladeCenter unit and 20 minutes for the BladeCenter T unit.

Important:

Ensure that the storage capacities and speeds of the drives are identical when configuring or replacing drives in a mirrored configuration.

IDE drive

Tr ay

Riser card

Complete the following steps to install a 2.5-inch IDE drive.

Note: Do not install an IDE drive into IDE connector 2 if you intend to also install

area as the second IDE drive.

Read the safety information beginning on page 109 and “Installation guidelines” on page 33.

Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit. See “Removing the blade server from the BladeCenter unit” on page 39 for instructions.

Carefully lay the blade server on a flat, static-protective surface. Open the blade server cover (see “Opening the blade server cover” on page

optional I/O expansion card. The I/O expansion card occupies the same

for instructions).

Chapter 4. Installing options

1 GB (2 GB

v If

Insert the riser card from the option kit into an IDE connector on the blade server I/O board.

Important: IDE drives must be installed in the following order: IDE connector 1

first, then IDE connector 2. Place the IDE drive tray from the option kit over the riser card as shown in the

illustration, aligning the tray with the screw holes on the I/O board. Two of the screw holes have screws in them.

Remove the tray temporarily; then, remove the two screws from the screw holes on the I/O board and replace the tray. Secure the tray to the I/O board with screws from the kit.

Set any jumpers or switches on the IDE drive.

Important: Both IDE drives must be set to Master. Attention: Do not press on the top of the IDE drive. Pressing the top could

damage the IDE drive. Place the IDE drive into the tray and push it, from the rear edge of the IDE

drive, into the connector on the riser card until the IDE drive moves past the lever at the back of the tray. The IDE drive clicks into place.

10.

you have other options to install or remove, do so now; otherwise, go to

“Completing the installation” on page 62.

Installing memory modules

The following notes describe the types of dual inline memory modules (DIMMs) that the blade server supports and other information that you must consider when installing DIMMs:

The processor board contains eight DIMM connectors and supports two-way memory interleaving.

The DIMM options supported for your blade server are 256 MB, 512 MB, and

when available). Your blade server supports a minimum of 512 MB and a maximum of 8 GB (16 GB with availability of 2 GB DIMMs) of system memory.

Your blade server comes with two DIMMs installed in the DIMM 4 and DIMM 8 memory connectors (J9E1 and J9H1, respectively). When you install additional DIMMs, be sure to install them as pairs in the connectors and order shown in the following table.

Pair

First Second Third Fourth

Both DIMMs in a pair must be the same size, type, and technology. You can mix compatible DIMMs from various manufacturers.

you are using the hot-spare memory feature, all DIMMs that are installed in the blade server must be the same size, type, and technology. If you are not using the hot-spare memory feature, the DIMMs of one memory pair do not have to match the DIMMs of the other memory pairs. To use the hot-spare memory feature, at least two DIMM pairs must be installed in the blade server. The hot spare memory feature is enabled using the Configuration/Setup Utility program (see “Configuration/Setup Utility menu choices” on page 12 for information).

DIMM connectors

and 8 (J9E1, J9H1) and 7 (J9D1, J9G1) and 6 (J9C2, J9F1) and 5 (J9B3, J9E2)

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

8. To

Install only 2.5 V, 184-pin, double-data-rate (DDR), PC2100, registered synchronous dynamic random-access memory (SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest PC2100 SDRAM Registered DIMM specification, which is available from http://www.jedec.org/.

Before you begin, read the documentation that comes with the DIMMs.

The following illustration shows how to install DIMMs on the processor board.

I/O-board tray

DIMM socket

DIMM 1

DIMM 2

DIMM 3

DIMM 4

DIMM 5

DIMM 6

DIMM 7

DIMM 8

I/O tray release

Complete the following steps to install a DIMM:

Review the safety information beginning on page 109 and “Installation guidelines” on page 33.

Carefully lay the blade server on a flat, nonconductive surface. Open the blade server cover (see “Opening the blade server cover” on page

for instructions) and lift it off the blade server.

Press the I/O-tray release and rotate the I/O-tray open, as shown in the illustration. The I/O tray is hinged and will support itself in the open position.

Locate the DIMM connectors on the processor board. Determine the connectors into which you will install the DIMMs (see the table on page 44.).

Touch the static-protective package that contains the DIMM option to any

unpainted metal surface on the BladeCenter chassis or any unpainted surface

any other grounded rack component. Then, remove the DIMM from the

package.

install the DIMMs, repeat the following steps for each DIMM that you install:

Turn the DIMM so that the DIMM keys align correctly with the connector on the processor board.

Chapter 4. Installing options

Attention: To avoid breaking the retaining clips or damaging the DIMM

connectors, handle the clips gently. Insert the DIMM by pressing the DIMM along the guides into the connector.

Make sure that the retaining clips snap into the closed positions.

Important: If there is a gap between the DIMM and the retaining clips, the

DIMM has not been correctly installed. In this case, open the retaining clips and remove the DIMM; then, reinsert the DIMM.

Before closing the I/O tray, check that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade server. Pivot the I/O tray to the closed position until it clicks into place.

10.

you have other options to install or remove, do so now; otherwise, go to

“Completing the installation” on page 62.

Installing an additional microprocessor

The following notes describe the type of microprocessor that your blade server supports and other information that you must consider when installing a microprocessor:

Your blade server supports up to four microprocessors. With two or four microprocessors, your blade server can operate as a symmetric multiprocessing (SMP) server. With one or three microprocessors, the blade server will not operate as an SMP server; however, installing more than one microprocessor will still result in improved server performance, even if the blade server is not configured for SMP operation. With SMP, certain operating systems and application programs can distribute the processing load between the microprocessors. To use SMP, obtain an SMP-capable operating system. For a list of supported operating systems and other options, go to http://www.ibm.com/pc/us/compat/.

Attention: To ensure proper server operation when you install an additional

microprocessor, use microprocessors that have the same cache size and type, and the same clock speed. Internal and external clock frequencies of all microprocessors installed in the server must be identical (including system bus speed).

For a list of microprocessors supported by your blade server, go to the ServerProven

Thoroughly review the documentation that comes with the microprocessor, so that you can determine whether you need to update the blade server BIOS code. The latest level of BIOS code for your blade server is available from the World Wide Web. See Appendix A, “Getting help and technical assistance,” on page 107 for the World Wide Web addresses.

The microprocessor sockets in this blade server contain built-in termination for the microprocessor bus; therefore, terminator cards are not required for empty microprocessor sockets. However, for proper airflow, an empty microprocessor socket must contain a microprocessor heat-sink filler, sometimes called a microprocessor baffle.

The microprocessor speeds are automatically set for this blade server; therefore, you do not need to set any microprocessor frequency-selection jumpers or switches.

list at http://www.ibm.com/pc/us/compat/.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

The following illustration shows how to install the additional microprocessors on the processor board.

Microprocessor-locking lever

Heat sink

Heat-sink-retention mechanism

Microprocessor

Microprocessorheat-sink filler

Complete the following steps to install an additional microprocessor:

Review the safety information beginning on page 109 and “Installation guidelines” on page 33.

Carefully lay the blade server on a flat, nonconductive surface. Open the blade server cover (see “Opening the blade server cover” on page

for instructions) and lift it off the blade server. Lift and remove the air baffle covering the microprocessors. Locate the microprocessor socket on the processor board. (See “Processor

board components” on page 35 for numbering order of processors.)

Note: Processors must be installed in order, starting with microprocessor 1,

Using a #2 screwdriver, loosen the captive screw on the heat-sink retention mechanism, and rotate the mechanism up.

Remove the microprocessor heat-sink filler. Install the microprocessor:

then microprocessors 2, 3, and 4.

Remove the protective cover, tape, or label from the surface of the microprocessor socket, if one is present.

Touch the static-protective package containing the new microprocessor to any unpainted metal surface on the BladeCenter chassis or any unpainted surface on any other grounded rack component; then, remove the microprocessor from the package.

Attention: Do not use any tools or sharp objects to lift the locking lever

the microprocessor socket. Failure to do so might result in permanent

damage to the processor board.

Chapter 4. Installing options

v Do

Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position (approximately a 135° angle), as shown.

Attention: You must make sure that the locking lever on the

microprocessor socket is in the fully open position before you insert the microprocessor in the socket. Failure to do so might result in permanent damage to the microprocessor, microprocessor socket, and processor board.

Lever fully open

Lever closed

Center the microprocessor over the microprocessor socket. Align the triangle on the corner of the microprocessor with the triangle on the corner

the socket, and carefully press the microprocessor into the socket.

Microprocessor

Alignment marks

Lever fully open

Microprocessor socket

Attention:

Carefully close the lever to secure the microprocessor in the socket.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

not use excessive force when pressing the microprocessor into the

socket. Make sure that the microprocessor is oriented and aligned correctly in

the socket before you try to close the lever.

1) Do

2) Do

10.

Install a heat sink on the microprocessor:

Remove the plastic protective cover from the bottom of the heat sink, if one

present.

Attention:

not set down the heat sink after you remove the plastic cover.

not touch the thermal grease on the bottom of the heat sink. Touching the thermal grease will contaminate it. If the thermal grease becomes contaminated, contact your service technician.

Align and place the heat sink on top of the microprocessor. Press firmly on the heat sink.

Lower the retention mechanism; then, screw down the captive mounting screw

11. using a #2 Pillips screwdriver. Do not over-tighten the screw. If you are using a torque wrench, tighten the screws to 8,5 to 13 Nm (6.3 to 9.6 foot-pounds).

Attention: To help ensure proper cooling and system reliability the air baffle

must be correctly positioned and fully seated.

12.

Install the air baffle covering microprocessor 1 and microprocessor 4, making sure that the air baffle is positioned and pushed down so that both heat sink captive mounting screws are through the holes in the air baffle.

Air baffle

13.

you have other options to install or remove, do so now; otherwise, go to

“Completing the installation” on page 62.

Installing an I/O expansion card

You can add one or two optional I/O expansion cards to your blade server to give the blade server up to four additional network connections for communicating on a network. Each I/O expansion card provides two additional network connections that are routed through switch-module bays 3 and 4 of the BladeCenter unit. If two I/O expansion cards are installed, both expansion cards must be of the same type.

Attention: When you add an I/O expansion card, you must make sure that the

switch modules in switch-module bays 3 and 4 on the BladeCenter unit both support the I/O expansion card network-interface type. For example, if you add an Ethernet expansion card to your blade server, the modules in switch-module bays 3 and 4 on the BladeCenter unit must both be compatible with the Ethernet expansion card. All other I/O expansion cards that are installed on other blade servers in the BladeCenter unit must also be compatible with these switch modules. In this example, you could then install two Ethernet switch modules, two pass-thru modules, or one Ethernet switch module and one pass-thru module. Because pass-thru modules are compatible with a variety of I/O expansion cards, installing two pass-thru modules would allow use of several different types of compatible I/O expansion cards within the same BladeCenter unit.

Microprocessor 1 and 4 heat sink captive mounting screws

Chapter 4. Installing options

Important:

you are installing only one I/O expansion card in the blade server, it must

installed in I/O expansion card location 2.

The following illustration shows how to install an I/O expansion card on the blade server. The same procedure is used to install an expansion card in either I/O expansion card location; however, the illustration shows installing an expansion card only in I/O expansion card location 2.

I/O expansion card

Screws

I/O expansion card tray

Screws

Complete the following steps to install an I/O expansion card:

Review the safety information beginning on page 109 and “Installation guidelines” on page 33.

Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit (see “Removing the blade server from the BladeCenter unit” on page 39 for information).

Carefully lay the blade server on a flat, nonconductive surface. Open the blade server cover (see “Opening the blade server cover” on page 40

for instructions), and lift it off the blade server. Remove the two screws near connector J8H1 (or connector J4H1, if you are

installing an I/O expansion card in I/O expansion location 1) that secure the I/O board to the chassis, as shown in the illustration.

Install the I/O expansion card:

Install the I/O expansion card tray. Secure the tray to the I/O board with the four long screws from the option kit, as shown in the illustration.

Orient the I/O expansion card as shown in the illustration.

Slide the notch in the narrow end of the card into the raised hook on the tray; then, gently pivot the wide end of the card into the I/O expansion card connectors, as shown in the illustration.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

8. If

See the documentation that comes with the I/O expansion card for device-driver and configuration information to complete the installation of the I/O expansion card. Some documentation might also be on the IBM BladeCenter

Documentation CD that comes with the BladeCenter unit.

you have other options to install or remove, do so now; otherwise, go to

“Completing the installation” on page 62.

Installing a PCI I/O expansion unit

You can install up to two PCI adapters by installing the Peripheral Card Interface (PCI) I/O Expansion Unit on the blade server.

The following illustration shows how to install a PCI I/O Expansion Unit on a blade server.

PCI I/O Expansion Unit option

Blade expansion connector terminator

Cover pins

Air baffle

For complete information about installing this expansion unit, see the Installation

Instructions that comes with the optional expansion unit.

Installing a SCSI storage expansion unit

Attention: You must install a SCSI storage expansion unit that is specified for use

with the IBM HS40 Type 8839 blade server. Two types of SCSI storage expansion units are available for BladeCenter products, only one of which is compatible with the IBM HS40 Type 8839 blade server. See the ServerProven list at http://www.ibm.com/pc/us/compat/ for more information.

Chapter 4. Installing options

To use SCSI hard disk drives with your blade server, install a SCSI storage expansion unit, such as the IBM BladeCenter SCSI Storage Expansion Unit, on the blade server. You will then be able to install two 3.5-inch, hot-swap, SCSI, 1-inch (26 mm) slim-high hard disk drives in the expansion unit, for use by the blade server. The SCSI controller in the BladeCenter SCSI storage expansion unit supports embedded mirroring, which is similar to RAID level-1.

Important: To avoid potential performance and reliability problems when

configuring or replacing drives in a mirrored configuration, make sure that the storage capacities and speeds of the drives are identical.

After you install the SCSI storage expansion unit on your blade server, the blade server and expansion unit are a unit that occupies three blade bays in the BladeCenter unit.

Attention: To ensure proper cooling and system reliability, make sure that each of

the SCSI hard disk drive bays on the SCSI storage expansion unit contains either a hot-swap SCSI hard disk drive or a filler panel.

Complete the following steps to install the SCSI storage expansion unit.

Note: The illustrations used in this procedure depict the installation process on a

BladeCenter HS40 blade server in a BladeCenter Type 8677 unit. These illustrations might differ slightly from your hardware. However, this installation process is the same regardless of the BladeCenter unit.

Review the safety information beginning on page 109 and “Installation guidelines” on page 33.

Carefully lay the blade server on a flat, nonconductive surface.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Remove the blade server cover.

Open the blade server cover (see “Opening the blade server cover” on page 40 for instructions), and lift it off the blade server.

Blade cover

Cover pins

Blade-cover release

Air baffle

Blade-cover release

Store the cover in a safe place.

Locate the blade expansion connector on the processor board and remove the terminator from the connector.

Blade expansion connector terminator

Before installing the SCSI storage expansion unit, check that all components are installed and seated correctly and that you have not left loose tools or parts inside the blade server.

Attention: To help ensure proper cooling and system reliability, the air baffle

must be correctly positioned and fully seated.

Chapter 4. Installing options

Make sure that the air baffle covering microprocessor 1 and microprocessor 4

positioned and pushed down so that both heat sink captive mounting screws

are through the holes in the air baffle.

Air baffle

Microprocessor 1 and 4 heat sink captive mounting screws

Install the SCSI storage expansion unit:

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Attention: Install only a SCSI storage expansion unit that is specified for use

with the IBM HS40 Type 8839 blade server. Compatible SCSI storage expansion units do not have a shield, as shown in the following illustration.

Use SCSI storage expansion unit with no shield

Do not use SCSI storage expansion with shield

No shield Shield

Orient the storage expansion unit as shown in the illustration.

SCSI storage expansion unit

Cover pins

Blade-cover release

Air baffle

Blade-cover release

Lower the storage expansion unit so that the slots at the rear slide down onto the pins at the rear of the blade server.

Chapter 4. Installing options

Pivot the storage expansion unit closed, and press it firmly into place until the cover-release latches click. The connector on the expansion unit automatically aligns with and connects to the blade expansion connector (J3A1) on the processor board.

Insert the combined blade and expansion unit into three adjacent BladeCenter unit bays.

Note: When any blade server or option is in blade bay 7 through 14 (in the

10.

Turn on the blade server.

11.

you have not already done so, install the LSI SCSI device drivers for your

operating system. LSI device drivers are on the ServerGuide Setup and

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

BladeCenter unit) or blade bay 5 through 8 (in the BladeCenter T unit), power modules must be present in all four power bays.

If a

Installation CD that comes with the BladeCenter unit. You can also get the

latest version of the drivers from the IBM Support Web site at http://www.ibm.com/pc/support/.

the storage expansion unit installed on your blade server, you can install up to

With two hot-swap SCSI hard disk drives in the expansion unit and configure them for embedded mirroring (RAID level 1). Each SCSI device must have a unique SCSI ID. This ID enables the SCSI controller in the expansion option to identify the device and ensure that different devices on the same SCSI channel do not attempt

transfer data simultaneously. The SCSI IDs for the hard disk drives in the expansion unit are permanent (not configurable). Table 2 lists the SCSI IDs for the hard disk drives that are installed in the expansion unit. See “Installing a SCSI hot-swap hard disk drive” for instructions for installing hard disk drives.

Table 2. SCSI IDs for hot-swap hard disk drives in the expansion unit

Device

Drive bay 1 Drive bay 2

SCSI ID

Note: SCSI ID 7 is usually reserved for the SCSI controller; however, this SCSI ID

changeable through the ServeRAID

configuration utility program.

Use the Configuration/Setup Utility program in the blade server to enable or disable the SCSI controller in the storage expansion unit. See the documentation that comes with the storage expansion unit for information about configuring the storage expansion unit and SCSI hard disk drives.

Installing a SCSI hot-swap hard disk drive

you have installed a SCSI storage expansion unit on the blade server, you can

install up to two SCSI hot-swap hard disk drives in the bays in the expansion unit.

hot-swap hard disk drive in the expansion unit fails, you can replace it without turning off the blade server. Therefore, you have the advantage of continuing to operate your blade server while a hard disk drive in this unit is removed or installed.

Each hot-swap drive has two indicator LEDs. If the amber hard disk drive status LED for a drive is lit continuously, that drive is faulty and must be replaced.

Each hot-swap drive that you plan to install must be mounted in a hot-swap-drive tray. The drive must have a Single Connector Attachment (SCA) connector. Hot-swap-drive trays come with hot-swap drives.

™

configuration program or the LSI

Chapter 4. Installing options

v If

The following illustration shows how to install a SCSI hot-swap hard disk drive.

Note: The illustrations used in this procedure depict the installation process on a

Filler panel

Blade

Drive handle (in open position)

Storage expansion unit

Hard disk drive

Complete the following steps to install a drive in a storage expansion unit.

Attention: To maintain proper system cooling, do not operate the BladeCenter

unit for more than 1 minute without either a hot-swap hard disk drive or a filler panel installed in each storage expansion unit bay.

Review the safety information beginning on page Appendix B, “Safety information,” on page 109 and “Installation guidelines” on page 33.

Remove the filler panel from one of the empty hot-swap bays by inserting your finger into the depression at the top of the filler panel and pulling it away from the expansion unit.

Install the SCSI hot-swap hard disk drive:

Make sure that the tray handle is open (that is, perpendicular to the hard disk drive).

Align the hard disk drive assembly with the guide rails in the bay.

Gently push the hard disk drive assembly into the bay until the drive stops.

Push the tray handle to the closed (locked) position. Check the hard disk drive LEDs to make sure that the hard disk drive is

operating correctly.

the amber hard disk drive status LED for a hard disk drive is lit

continuously, the hard disk drive is faulty and needs to be replaced.

the green hard disk drive activity LED is flashing, the hard disk drive is

being accessed.

See the documentation that comes with the expansion unit for information about configuring the expansion unit and SCSI hard disk drives.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

If a

Replacing a SCSI hot-swap hard disk drive

hard disk drive in the storage expansion unit fails, you can replace it without turning off the blade server.

Complete the following steps to replace a SCSI hot-swap hard disk drive in a storage expansion unit hot-swap bay.

Note: The illustrations used in this procedure depict the installation process on a

Hard disk drive

Blade server

Filler panel

Storage expansion unit

Attention: To maintain proper system cooling, do not operate the BladeCenter

unit for more than 1 minute without either a hot-swap hard disk drive or a filler panel installed in each storage expansion unit bay.

Review the safety information beginning on page 109 and “Installation guidelines” on page 33.

Locate the defective hard disk drive (look for an amber status LED on the front

the hard disk drive). Make sure that the hard disk drive has stopped spinning. Move the handle on the hard disk drive to the open position (perpendicular to

the hard disk drive), and pull the hot-swap hard disk drive assembly from the bay.

Within 1 minute, install the replacement hard disk drive in the hot-swap bay (see “Installing a SCSI hot-swap hard disk drive” on page 57 for instructions).

Replacing the battery

IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.

Note: In the U. S., call 1-800-IBM-4333 for information about battery disposal.

you replace the original lithium battery with a heavy-metal battery or a battery with

heavy-metal components, be aware of the following environmental consideration.

Chapter 4. Installing options

Batteries and accumulators that contain heavy metals must not be disposed of with normal domestic waste. They will be taken back free of charge by the manufacturer, distributor, or representative, to be recycled or disposed of in a proper manner.

order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative.

Note: After you replace the battery, you must reconfigure your blade server and

reset the system date and time.

Statement 2:

CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has

module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

not:

Throw or immerse into water Heat to more than 100°C (212°F) Repair or disassemble

Dispose

the battery as required by local ordinances or regulations.

Complete the following steps to replace the battery:

Review the safety information beginning on page 109 and “Installation guidelines” on page 33.

Follow any special handling and installation instructions supplied with the battery.

Turn off the blade server and remove the blade from the BladeCenter unit (see “Removing the blade server from the BladeCenter unit” on page 39 for instructions).

Open the blade server cover (see “Opening the blade server cover” on page

for instructions) and lift it off the blade server.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

b. As

Locate the battery on the I/O board.

Battery

Remove the battery:

Use your fingers to pinch the battery retainer; then, rotate the battery up and out from its socket.

Use your fingernail to slide the battery out from under the battery clip.

Insert the new battery:

Tilt the battery so that you can insert it into the socket, under the battery clip.

you slide it under the battery clip, press the battery down into the

socket until the battery retainer secures it in place.

Close the blade server cover (see “Closing the blade server cover” on page

63).

Statement 21:

Chapter 4. Installing options

CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server.

Reinsert the blade server into the bay in the BladeCenter unit.

10.

Turn on the blade server.

11.

Start the blade server Configuration/Setup Utility program and set configuration parameters as needed (see “Using the Configuration/Setup Utility program” on page 11 for information).

Completing the installation

complete the installation, perform the following tasks. Instructions for each task

are in the following sections.

Reinstall the blade server bezel assembly, if you removed it (see “Installing the blade server bezel assembly”).

Attention: To help ensure proper cooling and system reliability, the air baffle

must be correctly positioned and fully seated. Close the blade server cover, unless you installed the SCSI storage expansion

unit option (see “Closing the blade server cover” on page 63).

Statement 21:

CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server.

Reinstall the blade server into the BladeCenter unit (see “Installing the blade server in the BladeCenter unit” on page 65).

Turn on the blade server (see “Turning on the blade server” on page 6).

Note: Reinstall the bezel assembly on the BladeCenter T unit after you have

finished turning on the blades. However, if you installed an option such as a PCI I/O Expansion Unit with PCI adapters that require cables, you will not be able to install the bezel assembly, which contains an air filter for the BladeCenter T unit. If you cannot install the bezel assembly, a filter must be provided on the rack. See the IBM Eserver BladeCenter T Planning and

Installation Guide for information about installing an air filter on the rack (you

can obtain the planning guide from http://www.ibm.com/pc/support/).

For certain options, run the blade server Configuration/Setup Utility program

(see “Updating your blade server configuration” on page 67).

Note:

you have just connected the power cords of your BladeCenter unit to electrical outlets, you will have to wait until the power-on LED on the blade server flashes slowly before pressing the power-control button on a blade server.

Installing the blade server bezel assembly

Complete the following steps to install the blade server bezel assembly.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Review the safety information beginning on page 109 and “Installation guidelines” on page 33.

Connect the control-panel cable to the control-panel connector on the processor board.

Control-panel connector

Control-panel cable

Insert the tabs on the bottom of the bezel up into the matching holes on the server chassis; then, rotate the top of the bezel toward the server until the tabs

the top of the bezel snap into place.

Closing the blade server cover

Important: The blade server cannot be inserted into the BladeCenter unit until the

cover is installed and closed or a SCSI storage expansion unit is installed. Do not attempt to override this protection.

Chapter 4. Installing options

2. If

The following illustration shows how to close the blade server cover.

Blade cover

Cover pins

Air baffle

Complete the following steps to close the blade server cover:

Review the safety information beginning on page 109 and “Installation guidelines” on page 33.

you removed the blade bezel assembly, replace it now. See “Installing the

blade server bezel assembly” on page 62 for instructions. Before closing the cover, check that all components are installed and seated

correctly and that you have not left loose tools or parts inside the blade server.

Attention: To help ensure proper cooling and system reliability the air baffle

must be correctly positioned and fully seated. Make sure that the air baffle covering microprocessor 1 and microprocessor 4 is

positioned and pushed down so that both heat sink captive mounting screws are through the holes in the air baffle.

Air baffle

Lower the cover so that the slots at the rear slide down onto the pins at the rear

the blade server, as shown in the illustration.

Pivot the cover to the closed position as shown in the illustration, until it clicks into place.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Microprocessor 1 and 4 heat sink captive mounting screws

2. If

Installing the blade server in the BladeCenter unit

Note: The illustrations used in this procedure depict the installation process on a

Blade server

Filler blade

Complete the following steps to install a blade server in the BladeCenter unit.

Statement 21:

CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server.

Attention: If you reinstall a blade that you removed, you must install it in the

same bays from which you removed it. Some blade server configuration information and update options are established according to bay number. Reinstalling a blade server into different bays than those from which it was removed could have unintended consequences, and you might need to reconfigure the blade server.

Review the safety information beginning on page 109 and “Installation guidelines” on page 33 through “Handling static-sensitive devices” on page 33.

you have not done so already, install any required options, such as

microprocessors or memory, in the blade server. Select the bays for the blade server.

Notes:

The HS40 blade server requires two adjacent bays.

Chapter 4. Installing options

the blade server has a SCSI storage expansion unit installed on it, the

blade server and expansion option require three adjacent bays.

When any blade server or option is in blade bays 7 through 14, power modules must be installed in power bays 1 and 2, and power modules must be installed in power bays 3 and 4.

Attention: To help ensure proper cooling, performance, and system

reliability, make sure that each of the blade bays on the front of the BladeCenter unit has a blade server, expansion unit, or filler blade installed.

not operate the BladeCenter unit for more than 1 minute or the BladeCenter T unit for more than 20 minutes without either a blade server, expansion unit, or filler blade installed in each blade bay.

Make sure that the release levers on the blade server are in the open position (perpendicular to the blade).

Slide the blade server into the bay until it stops. The spring-loaded doors further back in the bay that cover the bay opening move out of the way as you insert the blade server.

Push the release levers on the front of the blade server closed. Turn on the blade server. See “Turning on the blade server” on page 6 for

instructions. Make sure that the power-on LED on the blade control panel is lit continuously,

indicating that the blade server is receiving power and is turned on. Write identifying information on one of the user labels that comes with the

blade server; then, place the label on the BladeCenter unit bezel just below the blade server, as shown in the following illustration.

CD CD

User label

Important: Do not place the label on the blade server or block the ventilation

holes on the blade server in any way.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

as a

The following illustration shows the placement of the label, just to the side of the blade server, on the BladeCenter T unit.

CMM

User

10.

you have other blades to install, do so now.

Note: Reinstall the bezel assembly on the BladeCenter T unit after you have

finished turning on the blades. However, if you installed an option such

PCI I/O Expansion Unit with PCI adapters that require cables, you will not be able to install the bezel assembly, which contains an air filter for the BladeCenter T unit. If you cannot install the bezel assembly, a filter must be provided on the rack. See the IBM Eserver BladeCenter

Planning and Installation Guide for information about installing an air

filter on the rack (you can obtain the planning guide from http://www.ibm.com/pc/support/).

label

If this is the initial installation for a blade server in the BladeCenter unit, you must configure the blade server with the blade server Configuration/Setup Utility and install the blade server operating system. See “Updating your blade server configuration” and the IBM Eserver BladeCenter HS40 Type 8839 Installation and

User’s Guide for details.

Updating your blade server configuration

When you start your blade server for the first time after you add or remove an internal option or external SCSI device (if the storage expansion unit has been installed), you might receive a message that the configuration has changed. The blade server Configuration/Setup Utility program starts automatically so that you can save the new configuration settings. For more information, see “Using the Configuration/Setup Utility program” on page 11.

Some options have device drivers that you must install. See the documentation that comes with each option for information about installing device drivers.

your blade server comes with more than one microprocessor or if your blade server comes with one microprocessor and you have installed additional microprocessors, your blade server might be able to operate as an SMP server. You

Chapter 4. Installing options

might need to upgrade the operating system to support SMP. For more information, see IBM Eserver BladeCenter HS40 Type 8839 Installation and User’s Guide and your operating-system documentation.

Input/output connectors and devices

The input/output connectors that are available to your blade server are supplied by the BladeCenter unit. See the documentation that comes with your BladeCenter unit for information about the input/output connectors.

The blade server has two selection buttons on the control panel: the CD/diskette/USB select button and the keyboard/mouse/video select button. See “Controls and LEDs” on page 8 for information about these buttons and their functions.

The Ethernet controllers on your blade server communicate with the network through the Ethernet-compatible switch modules on the BladeCenter unit. Network signals to and from the blade server or any I/O expansion cards are automatically routed to a same-network-interface switch module through circuitry in the BladeCenter unit.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 5. Service replaceable units

This chapter describes the removal of server components.

Important: The field replaceable unit (FRU) procedures are intended for trained

servicers who are familiar with IBM products. See the parts listing in Chapter 7, “Parts listing, Type 8839,” on page 105 to determine whether a component being replaced is a customer replaceable unit (CRU) or a FRU.

Microprocessor removal

Note:

Read “Installation guidelines” on page 33. Read the safety notices beginning on page 109. Read “Handling electrostatic discharge-sensitive devices” on page 112.

Complete

the following steps to remove a microprocessor:

Shut down the operating system, turn off the blade server, and remove the blade server from the BladeCenter unit (see “Removing the blade server from the BladeCenter unit” on page 39).

Carefully lay the blade server on a flat, nonconductive surface. Open the blade server cover (see “Opening the blade server cover” on page 40

for instructions). Remove the bezel assembly (see “Removing the blade server bezel assembly”

page 42 for instructions).

Identify the microprocessor to be removed.

Note: If you are replacing a failed microprocessor, make sure that you have

selected the correct microprocessor for replacement (see “Light path diagnostics” on page 86).

Remove the air baffle.

Remove the heat sink:

Loosen the captive screw, and lift the retention bar. Gently pull the heat sink off the microprocessor.

Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops or clicks in the fully open position (approximately 135° angle), as shown.

Attention: You must make sure that the locking lever on the microprocessor

socket is in the fully open position before you remove the microprocessor from the socket. Failure to do so might result in permanent damage to the microprocessor, microprocessor socket, and system board.

Lever

Lever closed

fully open

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Lever closed

Lever fully open

Lift the microprocessor out of the socket.

install a microprocessor, see “Installing an additional microprocessor” on page 46

for instructions.

Attention: If you are not installing a replacement microprocessor in socket 2, you

must reinstall the microprocessor baffle in that socket.

Chapter 5. Service replaceable units

Thermal grease

This section contains information about removing and replacing the thermal grease between the heat sink and the microprocessor. The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease.

Note:

Read “Installation guidelines” on page 33. Read the safety notices beginning on page 109. Read “Handling electrostatic discharge-sensitive devices” on page 112.

Complete

the following steps to replace damaged or contaminated thermal grease

the microprocessor and heat sink:

Place the heat sink on a clean work surface. Remove the cleaning pad from its package, and unfold it completely. Use the cleaning pad to wipe the thermal grease from the bottom of the heat

sink.

Note: Be sure that all of the thermal grease is removed.

Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor; then, dispose of the cleaning pad after all of the thermal grease

removed.

Use the thermal grease syringe to place 16 uniformly spaced dots of 0.01 mL each on the top of the microprocessor.

Microprocessor

0.01 mL of thermal grease

Note: 0.01 mL is one tick mark on the syringe. If the grease is properly applied,

Install the heat sink onto the microprocessor as described in “Installing an additional microprocessor” on page 46.

Processor board

When replacing the processor board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.

Note:

Read “Installation guidelines” on page 33. Read the safety notices beginning on page 109.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

approximately half (0.22 mL) of the grease will remain in the syringe.

a. A

b. A

Read “Handling electrostatic discharge-sensitive devices” on page 112.

Complete

the following steps to remove the processor board:

Shut down the operating system, and turn off the blade server (see “Turning off the blade server” on page 7).

Remove the blade server from the BladeCenter unit (see “Removing the blade server from the BladeCenter unit” on page 39).

Remove the blade server bezel assembly (see “Removing the blade server bezel assembly” on page 42).

Remove the blade server cover (see “Opening the blade server cover” on page

40) or SCSI storage expansion unit (see “Installing a SCSI storage expansion unit” on page 51).

Pivot the I/O board tray to the upward position. Remove all components (see the appropriate installation instructions and

reverse the steps), and place them on a static-protective surface for reinstallation.

Notes:

microprocessor assembly comes with a new heat sink.

processor board does not come with a heat sink. When replacing the processor board and reinstalling an existing microprocessor, be sure to re-install the heat sink (see “Thermal grease” on page 72).

Remove the six screws that secure the heat-sink retention bracket to the

7. processor board and the blade server chassis, and put the screws and the module in a safe place.

Remove the heat-sink retention bracket from the blade server.

Chapter 5. Service replaceable units

Note the alignment of the heat-sink retention bracket (the arrow on the bracket aligns with the arrow on the processor board). You will need to align the bracket the same way when reinstalling it.

Remove the processor board carefully from the blade server chassis.

I/O board

Reverse these steps to install the replacement processor board.

Note: Two self-adhesive labels come with the processor board. Apply one on top of

the existing Ethernet MAC address label on the bottom of the blade chassis. The other label remains with the owner.

When replacing the I/O board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.

Note:

Read “Installation guidelines” on page 33. Read the safety notices beginning on page 109. Read “Handling electrostatic discharge-sensitive devices” on page 112.

Complete

the following steps to remove the I/O board:

Shut down the operating system, and turn off the blade server (see “Turning off the blade server” on page 7).

Remove the blade server from the BladeCenter unit (see “Removing the blade server from the BladeCenter unit” on page 39).

Remove the blade server bezel assembly (see “Removing the blade server bezel assembly” on page 42).

Remove the blade server cover (see “Opening the blade server cover” on page

40) or SCSI storage expansion unit (see “Installing a SCSI storage expansion unit” on page 51).

Pivot the I/O board tray to the upward position, and remove the cable connecting the I/O board to the processor board.

Remove all components (see the appropriate installation instructions and reverse the steps), and place them on a static-protective surface for reinstallation.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Remove the other seven screws that secure the I/O board to the blade chassis, and put the screws in a safe place.

Pull the I/O board carefully out of the blade chassis.

Reverse these steps to install the replacement I/O board.

Chapter 5. Service replaceable units

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 6. Symptom-to-FRU index

Use this index to aid in locating failing or failed components in the HS40 Type 8839 blade server.

Notes:

Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms.

For IBM devices not supported by this index, refer to the manual for that device. Always start with “Checkout procedure” on page 21.

The symptom-to-FRU index lists symptoms, errors, and the possible causes of common failures. The most likely cause is listed first. Use this symptom-to-FRU index to help you decide which FRUs to have available when servicing the server.

The left column of the tables in this index lists error codes or messages, and the right column lists one or more suggested actions or FRUs to replace.

Note: In tables with more than two columns, multiple columns are required to

describe the error symptoms. Take the action (or replace the FRU) suggested first in the list of the right column, then restart the server to see if the problem has been corrected before taking further action.

Note: Reseat a suspected component or reconnect a cable before replacing the

component.

POST error codes and messages are displayed on the screen and in the management-module error log.

Beep codes

Beep symptoms are short tones or a series of short tones separated by pauses that indicate system-error conditions. Both the system BIOS and the baseboard management controller (BMC) emit beep codes (see the following two sections).

BIOS-generated beep codes

The following table lists the POST error beep codes. Typically, prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions.

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Number of beeps/symptom

FRU/action

(Memory refresh timer error)

(Keyboard controller BAT test error)

(General exception error.)

DIMM

Processor board

I/O board

Processor board

I/O board

Processor board

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Number of beeps/symptom

short, 1 long

(No memory found in system)

FRU/action

Install or reseat memory, then perform a blade server reset.

DIMMs. Processor board.

short, 1 long

(Memory is not DDR type)

Replace with supported DIMMs.

DIMMs. Processor board.

short, 1 long

(SMBUS error. Memory enumerations cannot proceed.)

Processor board

I/O board

Baseboard management controller (BMC) beep codes

The following table lists the BMC error beep codes.

Beep code/symptom 1-5-1-1 (Microprocessor

failure)

1-5-2-2 (No

microprocessors)

1-5-2-3 (VID mismatch,

population rules violation, microprocessor mismatch)

1-5-4-2 (Power fault: dc

power unexpectedly lost)

1-5-4-4 (Power control fault)

FRU/action

Microprocessor

Processor board

Microprocessor

Processor board

Make sure all microprocessors are supported by the BIOS and of the same family, model, stepping, speed, and cache size.

Microprocessor.

Reseat blade server and power cycle the blade server.

Reseat dc power cable. Processor board. I/O board.

Reseat blade server and power cycle the blade server.

Flex cable. Auxiliary power cable. Processor board. I/O board.

No-beep symptoms

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

No-beep symptom

beep and no video (System

error LED is OFF)

beep and no video (System

Attention LED is ON)

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

FRU/action See “Undetermined problems” on page 101.

See “Diagnosing problems using the light path diagnostics feature” on page

27.

POST error codes

The following table lists error codes that might be sent to the management module for error logging as BMC pass-through error entries for the management module system-error log (SEL).

Note: The syntax of error logging between the management module and the SEL

might be different. Local SEL error codes might differ from the SEL entries

logged by the management module for identical event types.

the following error codes, X can be any number or letter.

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Error code/symptom 0000

(Timer error)

0005

(CMOS checksum bad loading defaults)

0012

(CMOS date/time not set)

0040

(Refresh timer test failed)

0044

(DMA controller error)

0045

(DMA-1 error)

0046

(DMA-2 error)

004C

(Keyboard/interface error)

004D

(Primary master hard disk error)

004F

(Secondary master hard disk error)

0055

(Primary master drive - ATAPI incompatible)

0057

(Secondary master drive - ATAPI incompatible)

005D

(ATA SMART failure error (dynamic string))

FRU/action

Run diagnostics.

Battery. I/O board.

Information only; no action required.

Run the Configuration/Setup Utility program, and set the date and time.

I/O board

Processor board

I/O board

Reset primary hard disk.

Run diagnostics. Primary hard disk. I/O board.

Reset secondary hard disk.

Run diagnostics. Secondary hard disk. I/O board.

Primary master hard disk drive

Secondary master hard disk drive

ATA drive

Chapter 6. Symptom-to-FRU index

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Error code/symptom 196

(Processor cache mismatch detected)

198

(Processor speed mismatch detected)

289

(Non-matching or missing DIMMs, user has not installed DIMMs correctly, or DIMM disabled by POST or user)

8120

(Microprocessor 1 thermal trip error)

FRU/action

Microprocessor

Processor board

Microprocessor

Processor board

Run the Configuration/Setup Utility program.

Disabled DIMM. System board

Check cooling.

Replace blowers if needed. Run the Configuration/Setup Utility program, and enable the

processor retest. Microprocessor 1.

8121

(Microprocessor 2 thermal trip error)

Check cooling.

Replace blowers if needed. Run the Configuration/Setup Utility program, and enable the

processor retest. Microprocessor 2.

8122

(Microprocessor 3 thermal trip error)

Check cooling.

Replace blowers if needed. Run the Configuration/Setup Utility program, and enable the

processor retest. Microprocessor 3.

8123

(Microprocessor 4 thermal trip error)

Check cooling.

Replace blowers if needed. Run the Configuration/Setup Utility program, and enable the

processor retest. Microprocessor 4.

8130

(Microprocessor 1 disabled)

Run the Configuration/Setup Utility program, and enable the processor retest.

Microprocessor 1.

8131

(Microprocessor 2 disabled)

Run the Configuration/Setup Utility program, and enable the processor retest.

Microprocessor 2.

8133

(Microprocessor 3 disabled)

Run the Configuration/Setup Utility program, and enable the processor retest.

Microprocessor 3.

8134

(Microprocessor 4 disabled)

Run the Configuration/Setup Utility program, and enable the processor retest.

Microprocessor 4.

8140

(Microprocessor 1 failed FRB-3 timer)

Run the Configuration/Setup Utility program, and enable the processor retest.

Microprocessor 1.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Error code/symptom 8141

(Microprocessor 2 failed FRB-3 timer)

FRU/action

Run the Configuration/Setup Utility program, and enable the processor retest.

Microprocessor 2.

8142

(Microprocessor 3 failed FRB-3 timer)

Run the Configuration/Setup Utility program, and enable the processor retest.

Microprocessor 3.

8143

(Microprocessor 4 failed FRB-3 timer)

Run the Configuration/Setup Utility program, and enable the processor retest.

Microprocessor 4.

8160

(Microprocessor missing microcode)

Update BIOS code.

Check latest BIOS release notes for supported microprocessors. Replace microprocessor with supported microprocessor. Update BIOS to current level.

8180

(BIOS does not support current stepping for microprocessor 1)

Replace microprocessor.

Make sure that all microprocessors are the same stepping, speed, family, and cache size.

Update BIOS to current level.

8192

(L2 Cache size mismatch)

Microproocessor.

Make sure all processors are the same stepping, speed, family, and cache size.

8193

(CPUID, Processor Stepping are different)

Make sure all processors are the same stepping, speed, family, and cache size.

Microprocessor.

8194

(CPUID, Processor Family are different)

Make sure all processors are the same stepping, speed, family, and cache size.

Microprocessor.

8196

(Processor Models are different)

Make sure all processors are the same stepping, speed, family, and cache size.

Microprocessor.

8197

(CPU Speed mismatch)

Make sure all processors are the same stepping, speed, family, and cache size.

Microprocessor.

8300

(Baseboard Management Controller failed

function)

8301

(Front Panel Controller failed to function)

Update the BMC and SDRs with the most current versions that are compatible with your system configuration.

I/O board.

Microprocessor 1

Microprocessor 2 Microprocessor 3 Microprocessor 4 Processor board

Chapter 6. Symptom-to-FRU index

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Error code/symptom 84F2

(Server management interface failed)

FRU/action

Update the BMC and SDRs with the most current versions that are compatible with your system configuration.

I/O board.

84F3

(BMC in update mode)

The BMC recovery jumper is in the active position and the BMC can be updated.

After updating the BMC, move the jumper to the inactive position.

84F4

(Sensor Data Record empty)

Update the BMC and SDRs with the most current versions that are compatible with your system configuration.

I/O board. Processor board.

84FF

Clear the System Event Log.

(System Event Log full)

00150900

(SERR/PERR detected on PCI bus.)

00151730

(IMB parity/CRC error)

PCI-X adapter

I/O board

DIMM

Processor board

The following errors appear on the screen during POST and in the management-module error log.

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Error code/symptom

Microprocessor 1 internal error (IERR)

Microprocessor 2 internal error (IERR)

Microprocessor 3 internal error (IERR)

Microprocessor 4 internal error (IERR)

FRU/action

Run the Configuration/Setup Utility program, and enable the microprocessor retest.

Microprocessor 1. Processor board.

Run the Configuration/Setup Utility program, and enable the microprocessor retest.

Microprocessor 2. Processor board.

Run the Configuration/Setup Utility program, and enable the microprocessor retest.

Microprocessor 3. Processor board.

Run the Configuration/Setup Utility program, and enable the microprocessor retest.

Microprocessor 4. Processor board.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

1. No

2. If

Diagnostic error codes

Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a

FRU.

000 The blade server passed the test.

195 The Esc key was pressed to stop the test.

197 Warning; a hardware failure might not have occurred.

For all error codes, replace the FRU or take the action indicated.

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Error code/symptom 001-XXX-000

(Failed core tests)

001-XXX-001

(Failed core tests)

001-250-000

(Failed processor board ECC)

001-250-001

(Failed processor board ECC)

005-XXX-000

(Failed video test)

030-XXX-000

(Failed internal SCSI interface test)

035-XXX-099

075-XXX-000

(Failed power supply test)

089-XXX-001

(Failed microprocessor test)

089-XXX-002

(Failed optional microprocessor test)

089-XXX-003

(Failed microprocessor test)

089-XXX-004

(Failed optional microprocessor test)

165-060-000 (Service Processor: ASM may

busy)

FRU/action Processor board

Processor board

SCSI storage expansion unit

System board

adapters were found.

adapter is installed re-check connection.

Power supply

Microprocessor 1

System board

Optional microprocessor 2

System board

Microprocessor 3

System board

Optional microprocessor 4

System board

Rerun the diagnostic test.

Fix other error conditions that may be keeping ASM busy. Refer to the error log and diagnostic panel.

Power down the blade server, and reseat it in the chassis. System board.

Chapter 6. Symptom-to-FRU index

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Error code/symptom 165-198-000 (Service Processor: Aborted)

FRU/action

Rerun the diagnostic test

Fix other error conditions that may be keeping ASM busy. Refer to the error log and diagnostic panel.

Power down the blade server, and reseat it in the chassis. System board.

165-201-000 (Service Processor: Failed)

Power down blade server and reseat it in chassis.

System board.

165-330-000 (Service Processor: Failed) 165-342-000 (Service Processor: Failed)

Update to the latest ROM diagnostic level and retry

Ensure latest firmware levels for ASM and BIOS are installed.

Power down the blade server, and reseat it in the chassis. System board.

166-198-000 System Management: Aborted

(Unable to communicate with ASM. It may

busy. Run the test again.)

Run the diagnostic test again.

Correct other error conditions and retry. These include other failed system management tests and items logged in the System Error Log of the management module.

Power down the blade server, and reseat it in the chassis. System board.

166-201-001 System Management: Failed

(I2C bus error(s) See SERVPROC and DIAGS entries in event log.)

166-201-002 System Management: Failed

(I2C bus error(s) See SERVPROC and DIAGS entries in event log.)

DIMMs

System board

Reseat I2C cable between the operator information card and the system board.

Operator information card. System board.

166-201-003 System Management: Failed

(I2C bus error(s) See SERVPROC and DIAGS entries in event log.)

166-201-004 System Management: Failed

(I2C bus error(s) See SERVPROC and DIAGS entries in event log.)

166-201-005 System Management: Failed

(I2C bus error(s) See SERVPROC and DIAGS entries in event log.)

I/O adapter

System board

SCSI storage expansion unit

System board

DIMMs

Microprocessors System board

166-342-000 System Management: Failed

(ASM adapter BIST indicate failed tests.)

Ensure the latest firmware levels for Remote Supervisor Adapter and BIOS are installed.

Power down the blade server, and reseat it in the chassis. Remote Supervisor Adapter.

166-400-000 System Management: Failed

(ISMP self test result failed tests: x where x

Flash, RAM, or ROM.)

167-300-XXX ISMP: Failed

indicates failure in self test.)

(ISMP

Reflash or update firmware for ISMP.

System board.

Remove and reinstall the blade server in the BladeCenter unit.

Reflash or update firmware for ISMP. I/O board.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

c. If

d. If

e. If

f. If

3. If

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Error code/symptom 167-400-001 ISMP: Failed

FRU/action I/O board

(ISMP failed to communicate with I/O board.)

167-400-002 ISMP: Failed

(ISMP failed to communicate with processor board.)

167-400-003 ISMP: Failed

failed to communicate with

(ISMP processors.)

Processor board

I/O board

Processor board

I/O board Microprocessor

167-400-004 ISMP: Failed

(ISMP failed to communicate with DIMMs.)

Processor board

I/O board DIMMs

180-XXX-001

(Failed front LED panel test.)

180-XXX-000 (Diagnostics LED failure) 180-XXX-001

(Failed front LED panel test)

180-XXX-002

Front panel

I/O board

Run diagnostics panel LED test for the failing LED.

Front bezel with customer interface card

System board

(Failed diagnostics LED panel test)

180-XXX-003

System board

(Failed system board LED test)

180-XXX-005

(Failed SCSI backplane LED test)

201-XXX-0nn

(Failed memory test.)

201-XXX-Y99

(Multiple DIMM failure, see error text)

SCSI storage expansion unit

System board

Replace DIMM nn, where nn is the DIMM number.

System board.

Isolate the failing DIMM.

Replace a DIMM in bank with a known good DIMM. Rerun memory diagnostic for the failing bank.

test fails, mark replaced DIMM as good DIMM. test passes, mark replaced DIMM as bad DIMM. DIMM tested is bad, replace the bad DIMM.

DIMM tested is good, do not replace it.

Repeat steps 1a through 1f with other DIMMs in the failing bank

2. until the error is corrected.

error is not corrected, replace system board.

202-XXX-001

(Failed system cache test)

202-XXX-002

(Failed system cache test)

202-XXX-003

(Failed system cache test)

Microprocessor 1

System board

Microprocessor 2

System board

Microprocessor 3

System board

Chapter 6. Symptom-to-FRU index

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Error code/symptom 202-XXX-004

(Failed system cache test)

217-198-XXX

FRU/action

Microprocessor 4

System board

SCSI storage expansion unit

(Could not establish drive parameters)

217-XXX-000

Hard disk drive 1

(Failed hard disk drive test)

Note: If RAID is configured, the hard disk

drive number refers to the RAID logical array.

217-XXX-001

Hard disk drive 2

(Failed hard disk test)

Note: If RAID is configured, the hard disk

number refers to the RAID logical array.

405-XXX-000

(Failed Ethernet test on controller on the system board)

Verify that Ethernet is not disabled in BIOS.

System board.

Light path diagnostics

Lit blade-error LED

None

DIMM error

Processor board fault

I/O board fault

Cause

error has occurred and cannot be isolated,

the service processor has failed.

memory error occurred.

The integrated VRM on the blade server processor board has failed.

The integrated VRM on the blade server I/O board has failed.

Action

error has occurred that is not represented by a Light Path Diagnostics LED. Check the system error log for more

information about the error.

Reseat the DIMM indicated by the lit

DIMM failure LED.

Replace the DIMM.

Multiple DIMM LEDs do not necessarily

Note:

indicate multiple DIMM failures. If more than one DIMM LED is on, reseat/replace one DIMM at a time until error goes away. Refer to the BladeCenter management module system error log for further isolation.

Replace the blade server cover, reinsert

the blade server in the system chassis,

and then restart the blade server. (See

“Removing the blade server from the

BladeCenter unit” on page 39 for

instructions).

Replace the processor board.

Replace the blade server cover, reinsert

the blade server in the system chassis,

and then restart the blade server. (See

“Removing the blade server from the

BladeCenter unit” on page 39 for

instructions).

Replace the I/O board.

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

Lit blade-error LED

Board temperature error

Cause

The system temperature has exceeded a threshold level.

Processor x error The microprocessor has failed.

Processor

The processors do not match.

mismatch

BMC fault

NMI error

The BMC self-test has detected a failure

non-maskable interrupt has occurred.

Action

Check to see if a blower on the BladeCenter unit has failed. If it has, replace the blower.

Make sure the room temperature is not too high. (See “Features and specifications” on page 4 for temperature information.)

Check the management module for ThermTrip errors and replace microprocessors as needed.

Make sure that the microprocessor indicated by the lit LED is installed correctly. (See “Installing an additional

microprocessor” on page 46 for installation instructions).

Replace the microprocessor.

Make sure that all microprocessors have the same cache size and type and the same clock speed. Internal and external clock frequencies must be identical; also see “Error symptoms.”

Reset and initialize the blade server and I/O board.

Replace the I/O board.

Replace the blade server cover, reinsert the blade server in the BladeCenter unit, and then restart the blade server.

Check the system error log for information about the error.

Replace the processor board and the I/O board. See “Processor board” on page 72 and “I/O board” on page 74 for instructions.

Error symptoms

You can use the error symptom table to find solutions to problems that have definite symptoms.

you cannot find the problem in the error symptom charts, go to “Starting the

diagnostic programs” on page 26 to test the server.

you have just added new software or a new option and your server is not

working, do the following before using the error symptom charts:

Remove the software or device that you just added. Run the diagnostic tests to determine if your server is running correctly. Reinstall the new software or new device.

the following table, if the entry in the FRU/action column is a suggested action,

In perform that action; if it is the name of a component, reseat the component and replace it if necessary. The most likely cause of the symptom is listed first.

Chapter 6. Symptom-to-FRU index

CD is

x, is

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

CD-ROM drive problems Symptom CD-ROM drive is not

recognized.

FRU/action

Make sure that:

All cables and jumpers are installed correctly. The correct device driver is installed for the CD-ROM drive.

Run CD-ROM drive diagnostics.

2. CD-ROM drive.

not working properly.

Clean the CD.

Run CD-ROM drive diagnostics. CD-ROM drive.

CD-ROM drive tray is not working. (The server must be

turned on.)

Insert the end of a straightened paper clip into the manual tray-release opening.

Run CD-ROM drive diagnostics. CD-ROM drive.

CD-ROM drive is seen as /dev/sr0 by SuSE. (If the SuSE

Linux operating system is installed remotely onto a blade server that is not the current owner of the media tray

Establish a link between /dev/sr0 and /dev/cdrom as follows:

Enter the following command:

/dev/cdrom; ln -s /dev/sr0 /dev/cdrom

Insert the following line in the /etc/fstab file:

/dev/cdrom /media/cdrom auto ro,noauto,user,exec 0 0

(CD-ROM drive, diskette drive, and USB port), SuSE sees the CD-ROM drive as /dev/sr0 instead of /dev/cdrom.)

CD-ROM drive is not recognized after being switched back to blade server running Windows 2000 Advanced Server with SP3 applied. (When the CD-ROM

drive is owned by blade server

switched to another blade server, then is switched back to blade server x, the operating system in blade server x no

Note: Because the BladeCenter unit uses a USB bus to communicate with the

media tray devices, switching ownership of the media tray to another blade server

the same as unplugging a USB device. Before switching ownership of the CD-ROM drive (media tray) to another blade server, safely stop the media tray devices on the blade server that currently owns the media tray, as follows:

Double-click the Unplug or Eject Hardware icon in the Windows taskbar at the bottom right of the screen.

Select USB Floppy and click Stop. Select USB Mass Storage Device and click Stop. Click Close.

longer recognizes the CD-ROM

You

drive. This happens when you

can now safely switch ownership of the media tray to another blade server. have not safely stopped the drives before switching ownership of the CD-ROM drive, diskette drive, and USB port (media tray).)

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

1. If

–

2. If

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Diskette drive problems Symptom Diskette drive activity LED

stays on, or the system bypasses the diskette drive.

FRU/action

there is a diskette in the drive, make sure that:

The diskette is inserted correctly in the drive. The diskette is good and not damaged. (Try another diskette if you have one.)

The drive light comes on (one-second flash) when the diskette is inserted.

The diskette contains the necessary files to start the computer. The diskette drive is enabled in the Configuration/Setup utility program. The software program is working properly. The cable is installed correctly (in the proper orientation).

prevent diskette drive read/write errors, be sure the distance between

2. monitors and diskette drives is at least 76 mm (3 in.).

Cable. Run diskette drive diagnostics. Diskette drive. Media tray card.

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Expansion enclosure problems Symptom The SCSI storage expansion

unit used to work but does not work now.

FRU/action

Make sure that the enclosure is installed correctly.

For more information, see your SCSI storage expansion unit documentation.

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

General problems Symptom Problems such as broken

FRU/action

Broken CRU/FRU cover locks or indicator LEDs not working

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Hard disk drive problems Symptom Not all drives are recognized

the hard disk drive diagnostic test (Fixed Disk test).

System stops responding during hard disk drive diagnostic test.

FRU/action

Remove the first drive not recognized and try the hard disk drive diagnostic test again.

the remaining drives are recognized, replace the drive you removed with a

new one.

Remove the hard disk drive being tested when the computer stopped responding and try the diagnostic test again.

the hard disk drive diagnostic test runs successfully, replace the drive you

removed with a new one.

Chapter 6. Symptom-to-FRU index

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Intermittent problems Symptom

problem occurs only occasionally and is difficult to detect.

FRU/action Make sure that:

When the server is turned on, air is flowing from the rear of the server at the blower grill. If there is no airflow, the blower is not working. This causes the server to overheat and shut down. Ensure that the SCSI bus and devices are configured correctly.

Note: See Chapter 7, “Parts listing, Type 8839,” on page 105 to determine which components should be replaced by

field service technician.

Keyboard, mouse, or pointing-device problems Symptom All or some keys on the

keyboard do not work.

FRU/action

Make sure that:

The keyboard cable is securely connected to the BladeCenter management module, and the keyboard and mouse cables are not reversed. Both the computer and the monitor are turned on.

Keyboard.

2. Management module on the BladeCenter unit; see the IBM BladeCenter Type

8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD.

The mouse or pointing device does not work.

Make sure that:

The keyboard/mouse/video select button LED on the front of the blade server is lit, indicating that the blade server is connected to the shared BladeCenter monitor.

The mouse or pointing-device cable is securely connected to the BladeCenter management module, and that the keyboard and mouse cables are not reversed.

The mouse works correctly with other blade servers. The mouse device drivers are installed correctly. Both the computer and the monitor are turned on. The mouse is recognized as a USB device, not PS2, by your blade server.

Although the mouse is a PS2-style device, communication with the mouse is through an internal USB bus in the BladeCenter chassis. Some operating systems permit you to select the type of mouse during installation of the operating system. Select USB.

Mouse or pointing device.

2. Management module on the BladeCenter unit; see the IBM BladeCenter Type

8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD.

Mouse function lost during Red Hat installation.

If, while installing Red Hat Linux 7.3 to a blade server, you or someone else selects a different blade server as owner of the keyboard, video, and monitor (KVM), you might lose mouse function for the installation process.

packages (after the ’About to Install’ window).

BladeCenter HS40 Type 8839: Hardware Maintenance Manual and Troubleshooting Guide

not switch KVM owners until the installation process begins to install the

IBM eServer BladeCenter HS40Type 8839 Maintenance And Troubleshooting Manual

Specifications and Main Features

Frequently Asked Questions

User Manual