IBM DS5020 User Manual
IBM Sys tem Storage DS5020 Storage Subsystem
Installation, User’s, and Maintenance Guide
IBM Sys tem Storage DS5020 Storage Subsystem
Installation, User’s, and Maintenance Guide
Note:
Before using this information and the product it supports, be sure to read the general information in “Safety” on page xiii and
“Notices” on page 197.
First Edition (July 2009)
© Copyright International Business Machines Corporation 2009.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
Contents
Figures ............................ix
Tables ............................xi
Safety ............................xiii
About this document ......................xix
Who should read this document ..................xix
How this document is organized ..................xix
DS5020 and DS4000-family storage subsystem installation tasks - General
overview ..........................xx
Getting information, help, and service ................xxiv
Before you call .......................xxiv
Using the documentation....................xxiv
Finding DS5020 and DS4000-family readme files...........xxiv
Web sites .........................xxv
Software service and support ..................xxvi
Hardware service and support ..................xxvi
Fire suppression systems ...................xxvii
Chapter 1. Introduction ......................1
Overview ...........................1
Base DS5020 features .....................2
Operating system support ....................3
Fibre Channel defined......................3
SATA defined .........................3
iSCSI defined .........................3
Inventory checklist ........................3
Product updates and support notifications ...............5
Best practices guidelines......................5
Storage subsystem components ...................6
Enhanced Disk Drive Modules (E-DDMs) ...............7
Controllers ..........................8
Connectors, switch, and enclosure ID ...............9
Setting up IP addresses for DS5020 storage controllers ........11
AC power supply and fan units ..................13
Battery units .........................14
SFP modules ........................16
Software and hardware compatibility and upgrades ...........17
Software and firmware support code upgrades ............18
Determining firmware levels ...................18
Specifications .........................19
Area requirements ......................19
Dimensions ........................19
Weight ..........................19
Shipping dimensions .....................20
Environmental requirements and specifications ............20
Temperature and humidity ...................20
Altitude..........................21
Airflow and heat dissipation ..................21
Shock and vibration requirements ................22
Acoustic noise .......................22
Electrical requirements .....................23
© Copyright IBM Corp. 2009 iii
Power and site wiring requirements ...............23
Heat output, airflow, and cooling .................24
Chapter 2. Installing the storage subsystem .............27
Installation overview .......................27
Handling static-sensitive devices ..................29
Preparing for installation .....................29
Tools and hardware required ...................31
Preparing the site .......................31
Preparing the rack cabinet....................32
Installing the support rails .....................32
Installing the DS5020 ......................36
Removing the CRUs ......................36
Removing a controller ....................37
Removing an ac power supply and fan unit ............38
Removing an E-DDM ....................39
Installing the DS5020 into a rack on the support rails ..........40
Replacing the components ...................42
Replacing a controller ....................42
Replacing an ac power supply and fan unit ............43
Replacing an E-DDM ....................44
Chapter 3. Cabling the storage subsystem..............45
Enclosure ID settings ......................45
Fibre Channel loop and ID settings .................46
Working with SFPs and fiber-optic cables ...............46
Handling fiber-optic cables ...................47
Installing SFP modules .....................48
Removing SFP modules ....................50
Using LC-LC Fibre Channel cables ................51
Connecting an LC-LC cable to an SFP module ...........52
Removing an LC-LC Fibre Channel cable .............54
Connecting storage expansion enclosures to the DS5020 .........54
Redundant drive channel pair ..................55
Overview of steps to connect storage expansion enclosures to a storage
subsystem.........................56
DS5020 storage subsystem drive cabling topologies ..........57
One DS5020 and one storage expansion enclosure .........59
One DS5020 and two storage expansion enclosures .........60
One DS5020 and three storage expansion enclosures ........62
One DS5020 and four storage expansion enclosures .........63
One DS5020 and up to six storage expansion enclosures .......64
One DS5020 and two or more storage expansion enclosures in a mixed
configuration .......................66
DS5020 storage subsystem and supported storage expansion enclosure drive
cabling schemes ......................67
DS5020 storage subsystem drive cabling rules ...........67
One DS5020 and one EXP520 storage expansion enclosure ......70
One DS5020 and two EXP520 storage expansion enclosures......71
One DS5020 and three or more EXP520 storage expansion enclosures 72
Storage expansion enclosure settings ...............78
Fibre Channel loop and ID settings ...............78
Storage expansion enclosure ID settings .............78
Connecting secondary interface cables ................78
Configuring the storage subsystem .................79
Storage subsystem management methods..............80
iv IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Host-agent (in-band) management method.............80
Direct (out-of-band) management method .............81
Connecting hosts to the DS5020 using Fibre Channel host ports .....82
Fibre Channel and iSCSI connections ...............84
Fibre Channel host loop configurations ...............85
Redundant Fibre Channel host loops ...............85
iSCSI configurations ......................87
DS5020 host iSCSI configurations ................88
Installing the storage subsystem configuration .............91
Cabling the ac power supply ....................91
Chapter 4. Operating the storage subsystem .............93
Performing the DS5020 Health Check process .............93
Web pages .........................94
Hardware responsibilities ....................94
Powering on the storage subsystem .................95
Turning on the storage subsystem .................95
Installing the DS Storage Manager client ...............97
Monitoring status through software .................98
Finding controller, storage expansion enclosure, and drive information . . . 99
Firmware updates .......................99
Troubleshooting the storage subsystem ..............100
Checking the LEDs .......................101
AC power supply and fan unit LEDs ...............101
Front LEDs .........................102
Battery unit LEDs ......................103
Controller LEDs .......................104
Seven-segment numeric display LEDs ...............107
Powering off the storage subsystem.................109
Turning off the storage subsystem ................109
Performing an emergency shutdown ...............112
Restoring power after an unexpected shutdown ...........112
Recovering from an overheated power supply and fan unit ........114
Cache memory and cache battery .................116
Cache memory .......................116
Subsystem cache battery....................117
Chapter 5. Replacing components ................121
Handling static-sensitive devices ..................121
Service Action Allowed Status LED .................121
Replacing a controller ......................122
Working with hot-swap E-DDMs ..................126
Installing hot-swap E-DDMs...................128
Replacing hot-swap E-DDMs ..................130
Replacing multiple E-DDMs ...................131
Replacing all E-DDMs at the same time .............132
Replacing the E-DDMs one at a time ..............134
Verifying the link rate setting ...................136
Replacing an ac power supply and fan unit ..............139
Replacing a battery unit .....................144
Replacing an SFP module ....................146
Replacing a midplane ......................149
Chapter 6. Hardware maintenance ................153
General checkout .......................153
Solving problems .......................153
Contents v
Parts listing..........................160
Appendix A. Records .....................163
Identification numbers ......................163
Storage subsystem and controller information record ..........164
Sample information record ...................165
Installed device records .....................166
Appendix B. Rack mounting templates...............167
Appendix C. Specifications for non-IBM rack installation .......171
General safety requirements for IBM products installed in a non-IBM rack or
cabinet ..........................171
Rack specifications .......................173
Appendix D. Power cords ....................179
Appendix E. Additional DS5020 documentation ...........183
DS Storage Manager Version 10 library ...............183
DS5020 storage subsystem library .................184
DS4800 storage subsystem library .................185
DS4700 storage subsystem library .................186
DS4500 storage subsystem library .................187
DS4400 storage subsystem library .................188
DS4300 storage subsystem library .................189
DS4200 Express storage subsystem library ..............190
DS4100 Storage subsystem library .................191
DS5000 and DS4000 storage expansion enclosure documents.......192
Other DS5000 and DS4000-related documents ............193
Appendix F. Accessibility ....................195
Notices ...........................197
Trademarks..........................197
Important notes ........................198
Particulate contamination.....................199
Documentation format ......................199
Electronic emission notices ....................200
Federal Communications Commission (FCC) statement ........200
Industry Canada Class A emission compliance statement ........200
Avis de conformité à la réglementation d’Industrie Canada .......200
Australia and New Zealand Class A statement ............200
United Kingdom telecommunications safety requirement ........200
European Union EMC Directive conformance statement ........201
Taiwanese Class A warning statement ...............201
Germany Electromagnetic Compatibility Directive ...........201
Deutschland: Einhaltung des Gesetzes über die elektromagnetische
Verträglichkeit von Geräten .................202
Zulassungsbescheinigung laut dem Deutschen Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG) (bzw. der EMC
EG Richtlinie 2004/108/EG) für Geräte der Klasse A ........202
People's Republic of China Class A warning statement.........202
Japanese Voluntary Control Council for Interference (VCCI) statement 202
Korean Class A warning statement ................202
Glossary ..........................203
vi IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Index ............................213
Contents vii
viii IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Figures
1. DS5020 hot-swap drive bays ...........................7
2. Back view; controllers with two standard Fibre Channel host expansion channels .......10
3. Back view; controllers with two standard and two optional Fibre Channel host expansion channels 10
4. Back view; controllers with two standard Fibre Channel host expansion channels and two optional
iSCSI host expansion channels .........................10
5. Power supply and fan unit components for the DS5020 ................13
6. Power supply and fan unit and airflow .......................14
7. Backup battery unit ..............................15
8. SFP module and fiber-optic cable.........................17
9. DS5020 dimensions..............................19
10. DS5020 airflow ...............................22
11. Example of cold aisle/hot aisle rack configuration ...................25
12. Example of DS5020 serial number, machine type, and model number location ........28
13. Front rack mounting template ..........................33
14. Rear rack mounting template ..........................34
15. Installing the support rails ...........................35
16. Removing and replacing a controller........................38
17. Removing a power supply and fan unit .......................39
18. Removing an E-DDM CRU ...........................39
19. Installing the DS5020 .............................41
20. Securing the DS5020 to the rack cabinet ......................41
21. Removing and replacing a controller........................42
22. Replacing a power supply and fan unit .......................43
23. Replacing an E-DDM .............................44
24. Storage subsystem seven-segment enclosure IDs ..................46
25. Bending and looping specifications for fiber-optic cables ................48
26. SFP module and protective cap .........................50
27. Installing an SFP module into the host port .....................50
28. Unlocking the SFP module latch - plastic variety ...................51
29. Unlocking the SFP module latch - wire variety ....................51
30. LC-LC Fibre Channel cable ...........................52
31. Removing fiber-optic cable protective caps .....................53
32. Inserting an LC-LC Fibre Channel cable into an SFP module ..............53
33. LC-LC Fibre Channel cable lever and latches ....................54
34. Removing the LC-LC Fibre Channel cable .....................54
35. Example of a redundant drive channel pair .....................56
36. DS5020 storage subsystem ports and controllers ...................58
37. Cabling for one DS5020 and one storage expansion enclosure ..............59
38. Cabling for one DS5020 and two storage expansion enclosures .............60
39. Incorrect cabling of one DS5020 and two storage expansion enclosures ..........61
40. Cabling for one DS5020 and three storage expansion enclosures .............62
41. Cabling for one DS5020 and four storage expansion enclosures .............63
42. Cabling for one DS5020 and up to six storage expansion enclosures ...........64
43. Cabling for one DS5020 and up to six storage expansion enclosures ...........66
44. Cabling for one DS5020 and two or more storage expansion enclosures in a mixed environment 67
45. DS5020 drive ports connected to EXP810 ESM ports labeled 1B .............69
46. Cabling for one DS5020 and one EXP520 storage expansion enclosure ..........70
47. One DS5020 and two EXP520 storage expansion enclosures behind a pair of DS5020 drive ports 71
48. One DS5020 and three EXP520 storage expansion enclosures behind a pair of DS5020 drive
ports ...................................72
49. One DS5020 and four EXP520 storage expansion enclosures behind a pair of DS5020 drive ports 74
50. One DS5020 and a maximum of six EXP520 storage expansion enclosures behind a pair of
DS5020 drive ports ..............................76
© Copyright IBM Corp. 2009 ix
51. Ethernet and serial port locations on DS5020 ....................79
52. Host-agent (in-band) managed storage subsystems ..................80
53. Direct (out-of-band) managed storage subsystems ..................82
54. Location of host cables on RAID controllers on the DS5020 ...............83
55. Cabling diagram for two redundant host connections..................84
56. Examples of redundant host direct attached Fibre Channel SAN configurations ........85
57. Example of a single SAN fabric configuration ....................86
58. Example of a dual SAN fabric configuration .....................86
59. Example of two storage subsystems in a dual SAN environment .............87
60. Example of a two-cluster configuration .......................87
61. Example of a single-host, multiple-port configuration ..................88
62. Example of a multiple-host, multiple-port configuration .................89
63. Example of iSCSI and Fibre Channel hosts, multiple-port configuration ...........89
64. Example of an incorrect configuration: Single-host, iSCSI and Fibre Channel .........90
65. Example of a multiple-host, multiple-port, multiple-switch configuration ...........91
66. Power supply and fan unit LEDs.........................102
67. Front LEDs and controls ...........................103
68. Battery unit LEDs ..............................104
69. LEDs, controls, and connectors of controllers with two standard Fibre Channel host expansion
channels .................................105
70. LEDs, controls, and connectors of controllers with two standard and two optional Fibre Channel
host expansion channels ...........................105
71. LEDs, controls, and connectors of controllers with two standard Fibre Channel host expansion
channels and two optional iSCSI host expansion channels ...............106
72. Numeric display LEDs ............................108
73. Cache Active LEDs .............................117
74. Battery unit LEDs ..............................119
75. Unlocking the SFP module latch - plastic variety ...................124
76. Unlocking the SFP module latch - wire variety ...................124
77. Removing a controller from the DS5020 ......................125
78. Installing a controller .............................125
79. Hot-swap E-DDM LEDs ............................129
80. E-DDM CRU handle .............................129
81. Link rate LEDs ...............................137
82. Link rate switch ...............................138
83. Replacing a power supply and fan unit ......................143
84. Removing and replacing a battery unit from the controller chassis ............145
85. Replacing an SFP module ...........................148
86. Front cage frame screw locations ........................150
87. Screws holding the top and bottom sides of the chassis to the cage frame .........151
88. DS5020 storage subsystem parts list .......................160
89. Front rack mounting template ..........................168
90. Rear rack mounting template ..........................169
91. Top View of non-IBM Rack Specifications Dimensions.................174
92. Rack specifications dimensions, top front view ...................175
93. Rack specifications dimensions, bottom front view ..................175
x IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Tables
1. Where to find DS5020 and DS4000-family installation and configuration procedures ......xx
2. DS5020 weights ...............................20
3. DS5020 component weights...........................20
4. DS5020 shipping carton dimensions ........................20
5. Temperature and humidity requirements for storage subsystem when in storage or in transit 21
6. Temperature and humidity requirements for storage subsystem in a typical Information Technology
(IT) or office environment ............................21
7. DS5020 altitude ranges ............................21
8. DS5020 power and heat dissipation ........................22
9. Random vibration power spectral density ......................22
10. DS5020 sound levels .............................22
11. DS5020 ac power requirements .........................23
12. Power supply and fan unit LEDs.........................102
13. Front LEDs and controls ...........................103
14. Battery unit LEDs ..............................104
15. Rear controller LEDs, controls, and connectors ...................106
16. Host and drive channel LED definitions ......................107
17. Numeric display diagnostic codes ........................108
18. Drive LED activity ..............................128
19. Data transfer rates for drive modules .......................137
20. Symptom-to-FRU index ............................154
21. Parts listing (DS5020 storage subsystem) .....................161
22. Storage subsystem and controller information record .................164
23. Sample information record ...........................165
24. Hard disk drive record ............................166
25. IBM power cords ..............................179
26. DS Storage Manager Version 10 titles by user tasks .................183
27. DS5020 storage subsystem document titles by user tasks ...............184
28. DS4800 storage subsystem document titles by user tasks ...............185
29. DS4700 storage subsystem document titles by user tasks ...............186
30. DS4500 storage subsystem document titles by user tasks ...............187
31. DS4400 storage subsystem document titles by user tasks ...............188
32. DS4300 storage subsystem document titles by user tasks ...............189
33. DS4200 Express storage subsystem document titles by user tasks ............190
34. DS4100 storage subsystem document titles by user tasks ...............191
35. DS5000 and DS4000 storage expansion enclosure document titles by user tasks ......192
36. DS5000 and DS4000-related document titles by user tasks ...............193
37. DS Storage Manager alternate keyboard operations .................195
38. Limits for particulates and gases ........................199
© Copyright IBM Corp. 2009 xi
xii IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Safety
The caution and danger statements that this document contains can be referenced
in the multilingual IBM®Safety Information document that is provided with your IBM
System Storage
is numbered for easy reference to the corresponding statements in the translated
document.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure, step, or
situation.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Attention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
Before installing this product, read the following danger and caution notices.
™
DS5020 Storage Subsystem. Each caution and danger statement
© Copyright IBM Corp. 2009 xiii
Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
v Connect all power cords to a properly wired and grounded electrical
outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal
cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
xiv IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Statement 2:
CAUTION:
When replacing the lithium battery, use only an equivalent type battery
recommended by the manufacturer. If your system has a module containing a
lithium battery, replace it only with the same module type made by the same
manufacturer. The battery contains lithium and can explode if not properly
used, handled, or disposed of.
Do not:
v Throw or immerse into water
v Heat to more than 100° C (212° F)
v Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber-optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
a
Class 1 Laser statement
Safety xv
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Apparell Laser de Calsse 1À
IEC 825-11993 CENELEC EN 60 825
Statement 4:
≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
2
1
xvi IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Statement 30:
CAUTION:
To reduce the risk of electric shock or energy hazards:
v This equipment must be installed by trained service personnel in a
restricted-access location, as defined by the NEC and IEC 60950-1, First
Edition, The Standard for Safety of Information Technology Equipment.
v Connect the equipment to a reliably grounded safety extra low voltage
(SELV) source. An SELV source is a secondary circuit that is designed so
that normal and single fault conditions do not cause the voltages to exceed
a safe level (60 V direct current).
v The branch circuit overcurrent protection must be rated 20 A.
v Use 12 American Wire Gauge (AWG) or 2.5 mm2 copper conductor only, not
exceeding 4.5 meters in length.
v Incorporate a readily available approved and rated disconnect device in the
field wiring.
CAUTION:
This unit has more than one power source. To remove all power from the unit,
all dc MAINS must be disconnected.
Safety xvii
Cable Warning:
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
xviii IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
About this document
This document provides instructions for installing and customizing the configuration
of your IBM System Storage DS5020 storage subsystem. It also provides
maintenance procedures and troubleshooting information.
Who should read this document
This document is intended for system operators and service technicians who have
extensive knowledge of Fibre Channel and network technology.
How this document is organized
Chapter 1, “Introduction,” on page 1 describes the IBM System Storage DS5020
storage subsystem. This chapter includes an inventory checklist and an overview of
the storage subsystem features, operating specifications, and components.
Chapter 2, “Installing the storage subsystem,” on page 27 contains information
about how to install the DS5020 storage subsystem in a standard rack cabinet and
setting the interface options.
Chapter 3, “Cabling the storage subsystem,” on page 45 contains Fibre Channel
and power cabling information for the DS5020 storage subsystem.
Chapter 4, “Operating the storage subsystem,” on page 93 contains information
about how to turn the power to the DS5020 storage subsystem on and off, recover
from an overheated power supply and fan unit, troubleshoot, and interpret LEDs.
Chapter 5, “Replacing components,” on page 121 contains step-by-step instructions
about how to install or remove customer replaceable units (CRUs), such as
Enhanced Disk Drive Modules (E-DDMs), power supply and fan units, RAID
controllers, battery units, midplane, and Small Form-factor Pluggable transceiver
(SFP) modules.
Chapter 6, “Hardware maintenance,” on page 153 describes problems and
symptoms that are specific to the DS5020 storage subsystem. It also provides a
parts list for the DS5020 storage subsystem.
Appendix A, “Records,” on page 163 provides a table that you can use to record
and update important information about your DS5020 storage subsystem, including
serial number and device records.
Appendix B, “Rack mounting templates,” on page 167 provides the rack mounting
templates for installation of the DS5020 storage subsystem. If you want to tear out
the templates from the document for use during installation, use these copies of the
templates.
Appendix D, “Power cords,” on page 179 lists power cord information for the
DS5020 storage subsystem.
Appendix E, “Additional DS5020 documentation,” on page 183 lists additional
DS5020 documents.
Appendix F, “Accessibility,” on page 195 details accessibility information.
© Copyright IBM Corp. 2009 xix
DS5020 and DS4000-family storage subsystem installation tasks General overview
For educational information about the DS5020 and other IBM System Storage
products, go to http://ibmdsseriestraining.com/.
Table 1 provides a sequential list of many installation and configuration tasks that
are common to most DS5020 and DS4000-family configurations. When you install
and configure your storage subsystem, refer to this table to find the documentation
that explains how to complete each task.
Table 1. Where to find DS5020 and DS4000-family installation and configuration procedures
Installation task Where to find information or procedures
1 Plan the installation
v DS Storage Manager Version 10 Installation and Host
Support Guide
v DS4100 Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4200 Express Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4300 Storage Subsystem Installation, User's, and
Maintenance Guide
v DS4400 Fibre Channel Storage Server Installation and
Support Guide
v DS4500 Storage Subsystem Installation, User's, and
Maintenance Guide
v DS4700 Express Storage Subsystem Installation, User’s, and
Maintenance Guide
v IBM System Storage Quick Start Guide, Quick reference for
the DS4800
v DS4800 Storage Subsystem Installation, User’s, and
Maintenance Guide
v IBM System Storage Quick Start Guide, Quick reference for
the DS4700 and DS4200, Sections 2, 3, and 4 also for
installing the EXP810 and EXP420
v IBM System Storage DS5000 Quick Start Guide
v DS5000 Installation, User’s, and Maintenance Guide
v IBM System Storage DS5020 Quick Start Guide
v DS5020 Installation, User’s, and Maintenance Guide
xx IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Table 1. Where to find DS5020 and DS4000-family installation and configuration
procedures (continued)
Installation task Where to find information or procedures
2 Mount the DS5020
storage subsystem in
the rack
v DS4800 Storage Subsystem Installation, User’s, and
Maintenance Guide
v IBM System Storage Quick Start Guide, Quick reference for
the DS4800
v DS4700 Express Storage Subsystem Installation, User’s, and
Maintenance Guide
v IBM System Storage Quick Start Guide, Quick reference for
the DS4700 and DS4200, Sections 2, 3, and 4 also for
installing the EXP810 and EXP420
v DS4400 and DS4500 Rack Mounting Instructions
v DS4300 Rack Mounting Instructions
v DS4200 Express Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4100 Storage Subsystem Installation, User’s and
Maintenance Guide
v IBM System Storage DS5000 Installation, User’s, and
Maintenance Guide
v IBM System Storage DS5020 Installation, User’s, and
Maintenance Guide
3 Mount the storage
expansion unit in the
rack
v DS4000 EXP100 Storage Expansion Unit Installation, User’s
and Maintenance Guide
v DS4000 EXP420 Storage Expansion Enclosures Installation,
User’s, and Maintenance Guide
v DS4000 EXP700 and EXP710 Storage Expansion Enclosures
Installation, User’s, and Maintenance Guide
v DS4000 EXP810 Storage Expansion Enclosures Installation,
User’s, and Maintenance Guide
v FAStT EXP500 Installation and User’s Guide
v IBM System Storage Quick Start Guide, Quick reference for
the DS4700 and DS4200, Sections 2, 3, and 4 also for
installing the EXP810 and EXP420
v DS5000 Installation, User’s, and Maintenance Guide
v DS5020 Installation, User’s, and Maintenance Guide
About this document xxi
Table 1. Where to find DS5020 and DS4000-family installation and configuration
procedures (continued)
Installation task Where to find information or procedures
4 Route the storage
expansion unit Fibre
Channel cables
5 Route the host
server Fibre Channel
cables
6 Power up the
subsystem
7 Configure DS5020
network settings
v DS4100 Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4200 Express Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4300 Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4400 Fibre Channel Cabling Instructions
v DS4500 Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4700 Express Storage Subsystem Installation, User’s, and
Maintenance Guide
v IBM System Storage Quick Start Guide, Quick reference for
the DS4700 and DS4200, Sections 2, 3, and 4 also for
installing the EXP810 and EXP420
v DS4800 Storage Subsystem Installation, User’s, and
Maintenance Guide
v IBM System Storage Quick Start Guide, Quick reference for
the DS4800
v DS5000 Installation, User’s, and Maintenance Guide
v DS5020 Installation, User’s, and Maintenance Guide
v DS Storage Manager Version 10 Installation and Host
Support Guide
v DS4100 Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4200 Express Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4300 Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4400 Fibre Channel Storage Server Installation and
Support Guide
v DS4500 Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4700 Express Storage Subsystem Installation, User’s, and
Maintenance Guide
v IBM System Storage Quick Start Guide, Quick reference for
the DS4700 and DS4200, Sections 2, 3, and 4 also for
installing the EXP810 and EXP420
v DS4800 Storage Subsystem Installation, User’s, and
Maintenance Guide
v IBM System Storage Quick Start Guide, Quick reference for
the DS4800
DS5000 Installation, User’s, and Maintenance Guide
DS5020 Installation, User’s, and Maintenance Guide
xxii IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Table 1. Where to find DS5020 and DS4000-family installation and configuration
procedures (continued)
Installation task Where to find information or procedures
8 Zone the fabric
switch (SAN-attached
only)
v DS Storage Manager Version 10 Installation and Host
Support Guide
v DS4000 Storage Manager Copy Services Guide (describes
switch zoning for the Remote Mirror Option)
v See also the documentation provided by the switch
manufacturer.
9 Install DS Storage
Manager software on
the management
station
v DS Storage Manager Version 10 Installation and Host
Support Guide
v DS Storage Manager online help (for post-installation tasks)
10 Install host software
(failover drivers) on
host server
11 Start DS Storage
Manager
12 Set the DS Storage
Manager clock
13 Set the DS Storage
Manager host default
type
14 Verify DS5020
subsystem health
v DS4100 Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4200 Express Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4300 Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4400 Fibre Channel Storage Server Installation and
Support Guide
v DS4500 Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4700 Express Storage Subsystem Installation, User’s, and
Maintenance Guide
v DS4800 Storage Subsystem Installation, User’s, and
Maintenance Guide
v IBM System Storage DS5020 Installation, User’s, and
Maintenance Guide
15 Enable DS Storage
Manager premium
feature keys
Copy Services premium features
DS4000 Storage Manager Copy Services Guide
FC/SATA Intermix premium feature
v DS4000 Fibre Channel and Serial ATA Intermix
Premium Feature Installation Overview
v FDE Best Practices Guide
Storage Partitioning (and general premium features
information)
DS Storage Manager Version 10 Installation and Host
Support Guide
About this document xxiii
Table 1. Where to find DS5020 and DS4000-family installation and configuration
procedures (continued)
Installation task Where to find information or procedures
16 Configure arrays and
logical drives
17 Configure host
partitions
18 Verify host access to
DS5020 storage
19 Add storage capacity
or configure
migration of drives
v DS Storage Manager Version 10 Installation and Host
Support Guide
v DS Storage Manager online help
IBM System Storage Migration Guide
Getting information, help, and service
If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.
Before you call
Before you call, take these steps to try to solve the problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the
diagnostic tools that come with your system.
v Check for technical information, hints, tips, and new device drivers at the IBM
support Web site pages that are listed in this section.
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the DS Storage Manager online
help or in the documents that are provided with your system and software. The
information that comes with your system also describes the diagnostic tests that
you can perform. Most subsystems, operating systems, and programs come with
information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, is available in
the documents that come with your system. This includes printed books, online
documents, readme files, and help files. See the troubleshooting information in your
system documentation for instructions for using the diagnostic programs. The
troubleshooting information or the diagnostic programs might tell you that you need
additional or updated device drivers or other software.
Finding DS5020 and DS4000-family readme files
1. Go to the following Web site:
www.ibm.com/systems/support/storage/disk/
xxiv IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Web sites
2. Click the link for your storage subsystem (for example, DS5020).
3. When the subsystem support page opens, click the Download tab.
4. Under the Download tab, click Storage Manager, firmware, HBA, tools,
support & pubs (including readmes).
5. Click the applicable tab for the type of readme file that you are looking for:
v Firmware
v Storage Mgr
v HBA
v Tools
A table displays as you click each tab.
6. In the table, click on the applicable link in the Current version and readmes
column.
7. Click the link for the readme file.
The most current information about DS5020 storage subsystems and DS Storage
Manager, including documentation and the most recent software, firmware, and
NVSRAM downloads, can be found at the following Web sites.
DS4000 and DS5000 Midrange Disk Systems
Find the latest information about IBM System Storage disk storage systems,
including all of the DS4000 and DS5000 storage subsystems:
http://www.ibm.com/systems/support/storage/disk
IBM System Storage products
Find information about all IBM System Storage products:
http://www.ibm.com/systems/storage
Support for IBM System Storage disk storage systems
Find links to support pages for all IBM System Storage disk storage
systems, including DS4000 and DS5000 storage subsystems and
expansion units:
http://www.ibm.com/systems/support/storage/disk/
System Storage DS4000 and DS5000 interoperability matrix
Find the latest information about operating system and HBA support,
clustering support, storage area network (SAN) fabric support, and DS
Storage Manager feature support:
http://www.ibm.com/servers/storage/disk/ds4000/interop-matrix.html
Storage Area Network (SAN) support
Find information about using SAN switches, including links to user guides
and other documents:
http://www.ibm.com/systems/support/storage/san
DS4000 and DS5000 technical support
Find downloads, hints and tips, documentation, parts information, HBA and
Fibre Channel support:
http://www.ibm.com/systems/support/storage/disk/
Select your storage subsystem (for example, DS5020).
About this document xxv
Premium feature activation
Activate a DS5020 or DS4000 premium feature by using the online tool:
http://www-912.ibm.com/PremiumFeatures/jsp/keyInput.jsp
IBM publications center
Find IBM publications:
http://www.ibm.com/shop/publications/order/
®
Support for System p
servers
Find the latest information supporting System p AIX
http://www.ibm.com/systems/support/supportsite.wss/
brandmain?brandind=5000025
®
Support for System x
servers
Find the latest information supporting System x Intel
servers:
http://www.ibm.com/systems/support/supportsite.wss/
brandmain?brandind=5000008
Fix delivery center for AIX and Linux on POWER
Find the latest AIX and Linux on POWER information and downloads:
http://www-912.ibm.com/eserver/support/fixes/fcgui.jsp
In the Product family drop-down menu, select UNIX
your product and fix type from the subsequent drop-down menus.
®
and Linux®servers:
®
- and AMD-based
®
®
servers. Then select
System p and AIX information center
Find everything you need to know about using AIX with System p and
POWER servers:
http://publib.boulder.ibm.com/infocenter/pseries/index.jsp?
Software service and support
Through the IBM Support Line, for a fee you can get telephone assistance with
usage, configuration, and software problems. For information about which products
are supported by Support Line in your country or region, go to the following Web
site:
http://www.ibm.com/services/sl/products
For more information about the IBM Support Line and other IBM services, go to the
following Web sites:
v http://www.ibm.com/services/
v http://www.ibm.com/planetwide/
Hardware service and support
You can receive hardware service through IBM Integrated Technology Services or
through your IBM reseller, if your reseller is authorized by IBM to provide warranty
service. Go to the following Web site for support telephone numbers:
http://www.ibm.com/planetwide/
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.
xxvi IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
Fire suppression systems
A fire suppression system is the responsibility of the customer. The customer’s own
insurance underwriter, local fire marshal, or a local building inspector, or both,
should be consulted in selecting a fire suppression system that provides the correct
level of coverage and protection. IBM designs and manufactures equipment to
internal and external standards that require certain environments for reliable
operation. Because IBM does not test any equipment for compatibility with fire
suppression systems, IBM does not make compatibility claims of any kind nor does
IBM provide recommendations on fire suppression systems.
About this document xxvii
xxviii IBM System Storage DS5020 Storage Subsystem: Installation, User’s, and Maintenance Guide
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