IBM Aptiva 2187 Hardware Maintenance Manual

.

Hardware Maintenance Service
for Service Level A

Aptiva Type 2187

2187

.

First Edition (September 1999)

The following paragraph does not apply to any state or country where such
provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. References to IBM products, programs, or
services do not imply that IBM intends to make them available outside the
United States. This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to the information herein;
these changes will be made in later editions. IBM may make improvements
and/or changes in the product(s) and/or the program(s) at any time. Address
comments about this publication to IBM Corporation, Dept. E23/962-2, 455
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call toll free 1-800-465-7999.

© Copyright International Business Machines Corporation 1999.
All rights reserved.

Note to U.S. Government Users – Documentation related to restricted rights –
Use, duplication or disclosure is subject to restrictions set forth in GSA ADP
Schedule Contract with IBM Corp.

I

Contents

Notices..........................................................................................................IV

Voltage Supply Switch Settings...................................................................... IV

Safety Information...........................................................................................V

Laser Compliance Statement..................................................................XXXIV

Trademarks..............................................................................................XXXV

Preface....................................................................................................XXXVI

General Information................................................................................... 1-1

Introduction .................................................................................................. 1-2

Product Overview......................................................................................... 1-2

Hardware Interfaces..................................................................................... 1-6

CMOS Reset................................................................................................ 1-8

Flash (BIOS) Update Procedure .................................................................. 1-9

BIOS-contained Model Number and Serial Number................................... 1-10

BIOS Setup Utility....................................................................................... 1-11

Working with the Setup Menus............................................................. 1-11

Start Options......................................................................................... 1-13

Advanced Setup................................................................................... 1-16

Plug and Play control............................................................................ 1-17

Power Management Setup................................................................... 1-19

ISA Legacy Resource........................................................................... 1-20

PC Health Status.................................................................................. 1-20

Set Password....................................................................................... 1-20

Specifications............................................................................................. 1-22

Operating Requirements............................................................................ 1-23

Special Tools.............................................................................................. 1-24

Check Procedures...................................................................................... 2-1

Introduction .................................................................................................. 2-2

Start ............................................................................................................. 2-3

Index of Symptoms, Messages, Error Codes, or Beeps............................... 2-8

Troubleshooting ......................................................................................... 2-23

Factory-Installed Storage Devices........................................................ 2-24

Factory-Installed Modem Card ............................................................. 2-26

Audio (Not Supported by Diagnostics Program)................................... 2-28

CD-ROM Drive ..................................................................................... 2-30

Memory ................................................................................................ 2-31

Keyboard.............................................................................................. 2-32

Mouse................................................................................................... 2-33

Power Supply ....................................................................................... 2-35

Copyright IBM Corp. 1999

II

Monitor.................................................................................................. 2-38

Undetermined Problems....................................................................... 2-40

Diagnostic Aids.......................................................................................... 3-1

Introduction .................................................................................................. 3-2

Power-On Self Test...................................................................................... 3-2

Diagnostics Tools......................................................................................... 3-3

Using Diagnostics Program from Recovery CD...................................... 3-3

Diagnostics Program Features............................................................... 3-4

Repairing Information................................................................................4-1

Removals and Replacements ...................................................................... 4-2

Identifying the Parts of the System Unit.................................................. 4-3

Top Cover............................................................................................... 4-5

Adapter Cards......................................................................................... 4-6

Diskette Drive.......................................................................................... 4-8

CD-ROM Drive...................................................................................... 4-10

Hard Disk Drive..................................................................................... 4-11

System Board....................................................................................... 4-12

Power Supply........................................................................................ 4-15

Memory (DIMM).................................................................................... 4-16

Parts/Test Point Locations........................................................................ 5-1

Introduction .................................................................................................. 5-2

Aptiva Type 2187 System Board Layout...................................................... 5-3

2187 System Board Jumper Settings ..................................................... 5-4

2187 Processor Type Jumper Settings................................................... 5-5

2187 System Board Connectors and Functions...................................... 5-6

Power Supply Cable Connector Specifications ............................................ 5-7

Main Output Pin Assignment.................................................................. 5-8

Factory-Installed Modem Card Layout ....................................................... 5-10

Factory-Installed Modem Card Connector Functions............................ 5-10

3.5-In. Hard Disk Drive Jumper Locations & Settings................................. 5-11

CD-ROM Drive........................................................................................... 5-12

CD-ROM Drive Rear Panel Connectors and Features ......................... 5-13

CD-ROM Drive Jumper Settings........................................................... 5-13

DIMM Configurations.................................................................................. 5-14

System Board Connector Pin Signals ........................................................ 5-14

Monitor Port Signals ............................................................................. 5-14

Serial Port Signals................................................................................ 5-14

Parallel Port Signals ............................................................................. 5-15

Mouse Port Signals............................................................................... 5-15

Keyboard Port Signals.......................................................................... 5-15

Diskette Drive Cable Connector Signals............................................... 5-16

IDE Cable Connector Signals............................................................... 5-17

III

Safety Inspection Guide ............................................................................ 6-1

General Guidelines....................................................................................... 6-2

Parts Catalog.............................................................................................. 7-1

Assembly 1 : Aptiva Type 2187 System Unit................................................ 7-2

Assembly 2 : Aptiva Type 2187 Diskette Drive, Hard Disk Drive.................. 7-4

Assembly 3 : Aptiva Type 2187 CD-ROM, Modem Card.............................. 7-5

Assembly 4 : Aptiva Type 2187 Keyboard and Mouse................................. 7-6

Appendix A. FRU Number Index

Appendix B. Online Support Information

Index

IV

Notices

References in this publication to IBM products, programs, or services do not
imply that IBM intends to make these available in all countries in which IBM
operates. Any reference to an IBM product, program, or service is not
intended to state or imply that only IBM’s product, program, or service may be
used. Any functionally equivalent product, program, or service that does not
infringe any of IBM’s intellectual property rights, or other legally protectable
rights, may be used instead of the IBM product, program, or service.
References in this publication to IBM products, programs, or services are
purely hardware-related and do not cover circumstances of software
problems. Evaluation and verification of operation in conjunction with other
products, program, or services, except those expressly designated by IBM are
the user’s responsibility.
IBM may have patents or pending patent applications covering subject matter
in this document. The featuring of these patents, pending or otherwise, in this
document does not give you any license to these patents. You can send
license inquires, in writing, to the IBM director of Commercial Relations, IBM
Corporation, Purchase, NY10577.

Voltage Supply Switch Settings

Your IBM Aptiva Personal Computer might have voltage switches, which must
be set correctly for your voltage supply. If your monitor or system unit has a
voltage switch, complete these steps to make sure each switch is set
correctly:

1. Determine the correct voltage switch setting for your area:

Voltage Supply Range Voltage Switch Setting
100-127 V 110 V
200-240 V 220 V

2. Locate the voltage switch on the back of your monitor or system unit. If the

setting shown on the switch is:

q Correct: start setting up your IBM Aptiva computer.
q Incorrect: change the voltage switch setting.

V

Safety Information

DANGER

To avoid a shock hazard, do not connect or disconnect any cables or
perform installation, maintenance, or reconfiguration of this product
during an electrical storm.

To avoid shock hazard:

q The power cord must be connected to a properly wired and earthed

receptacle.

q Any equipment to which this product will be attached must also be

connected to properly wired receptacles.

When possible, use one hand to connect or disconnect signal cables to
prevent a possible shock from touching two surfaces with different
electrical potentials.

Electrical current from power, telephone, and communications cables is
hazardous. To avoid shock hazard, connect and disconnect cables as
described following when installing, moving, or opening covers of this
product or attached devices.

VI

To Connect To Disconnect

3.

1. Turn Everything OFF. 1. Turn Everything OFF.

2. First, attach all cables to devices. 2. First, remove power cord(s) from

outlet
Attach signal cables to receptacles. 3. Remove signal cables from

receptacles.

4. Attach power cord(s) to outlet. 4. Remove all cables from devices.

5. Turn device ON

VII

Caution:
When replacing the battery, use only IBM Part Number 36L9077 or an
equivalent type battery recommended by the manufacturer. If your
system has a module containing a lithium battery, replace it only with
the same module type made by the same manufacturer. The battery
contains lithium and can explode if not properly used, handled, or
disposed of.

Do not:

q Throw or immerse into water
q Heat to more than 100°C (212°F)
q Repair or disassemble

Dispose of the battery as required by local ordinances or regulations.

Caution:
When a CD-ROM drive is installed, note the following.

Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.

Removing the covers of the CD-ROM drive could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the CD­ROM drive. Do not remove the CD-ROM drive covers.

VIII

DANGER

Some CD-ROM drives contain an embedded Class 3A or Class 3B laser
diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.

≥≥32 Kg ≥≥55Kg
(70.5 (121.2
lbs) lbs)

Caution:
Use safe lifting practices when lifting your machine.

Caution:
Electrical current from power, telephone, and communication
cables can be hazardous. To avoid personal injury or equipment
damage, disconnect the attached power cords,
telecommunications systems, networks, and modems before you
open the covers, unless instructed otherwise in the installation
and configuration procedures.

IX

PERIGO

Para evitar choques elétricos, não conecte ou desconecte nenhum
cabo, nem efetue instalação, manutenção ou reconfiguração deste
produto durante uma tempestade com raios.

Para evitar choques elétricos:

q O cabo de alimentação deve ser conectado a um receptáculo

corretamente instalado e aterrado.

q Todos os equipamentos aos quais este produto será conectado

devem também ser conectados a receptáculos corretamente
instalados.

Quando possível, utilize uma das mãos para conectar ou
desconectar cabos de sinal, para evitar um possível choque ao
tocar duas superfícies com potenciais elétricos diferentes.

A corrente elétrica proveniente de cabos de alimentação, de telefone
e de comunicação é perigosa. Para evitar choques elétricos, conecte
e desconecte os cabos conforme descrito a seguir, ao instalar,
movimentar ou abrir tampas deste produto ou de dispositivos
conectados.

X

Para Conectar

Para Desconectar

1. DESLIGUE tudo.

2. Conecte primeiro todos os
cabos nos dispositivos.

3. Conecte os cabos de sinal nos
receptáculos.

4. Conecte o(s) cabo(s) de
alimentação nas tomadas.

5. LIGUE o dispositivo.

1. DESLIGUE tudo.

2. Remova primeiro o(s) cabo(s) de
alimentação das tomadas.

3. Remova os cabos de sinal dos
receptáculos.

4. Remova todos os cabos dos
dispositivos.

XI

cuidado:
Ao substituir a bateria, utilize apenas o Número de Peça IBM 33F8354 ou
um tipo de bateria equivalente recomendado pelo fabricante. Se seu
sistema possuir um módulo com uma bateria de lítio, substitua-o
apenas pelo mesmo tipo de módulo, produzido pelo mesmo fabricante.
A bateria contém lítio e pode explodir se não for utilizada, manuseada e
descartada de forma adequada.

Não:

q Jogue ou coloque na água
¨ Aqueça a mais de 100°C (212°F)
q Conserte nem desmonte.

Descarte a bateria conforme requerido pelas disposições e
regulamentações locais.

cuidado:
Quando uma unidade de CD-ROM estiver instalada, observe o seguinte.

A utilização de controles ou ajustes ou a execução de procedimentos
diferentes daqueles especificados nesta publicação pode resultar em
exposição perigosa à radiação.

A remoção das tampas da unidade de CD-ROM pode resultar em
exposição a radiação perigosa de laser. Não existem peças que possam
ser consertadas no interior da unidade de CD-ROM. Não remova as
tampas da unidade de CD-ROM.

XII

PERIGO

Algumas unidades de CD-ROM contém um diodo de laser da Classe 3A
ou da Classe 3B. Observe o seguinte.

Radiação de laser quando aberto. Não olhe diretamente para o feixe de
laser, não olhe diretamente com instrumentos óticos, e evite exposição
direta ao raio.

≥≥32 Kg ≥≥55Kg
(70,5 (121,2
lbs) lbs)

cuidado:
Utilize práticas seguras para levantamento de peso ao levantar
sua máquina.

cuidado:
A corrente elétrica proveniente de cabos de alimentação, de
telefone e de comunicação é perigosa. Para evitar ferimentos
pessoais ou danos aos equipamentos, desconecte os cabos de
alimentação, sistemas de telecomunicação, redes e modems
antes de abrir as tampas, a menos que receba outras instruções
nos procedimentos de instalação e configuração.

XIII

XIVXVXVI

XVII

XVIII

PERIGO

Pour éviter tout risque de choc électrique, ne manipulez aucun câble et
n'effectuez aucune opération d'installation, d'entretien ou de
reconfiguration de ce produit au cours d'un orage.

Pour éviter tout risque de choc électrique :

q Les cordons d'alimentation du présent produit et de tous les appareils

qui lui sont connectés doivent être branchés sur des socles de prise
de courant correctement câblés et mis à la terre.

Afin d'éviter tout risque de choc électrique provenant d'une différence de
potentiel de terre, n'utilisez qu'une main, lorsque cela est possible, pour
connecter ou déconnecter les cordons d'interface.

Le courant électrique passant dans les câbles de communication, ou les
cordons téléphoniques et d'alimentation peut être dangereux. Pour éviter
tout risque de choc électrique, lorsque vous installez ou que vous
déplacez le présent produit ou des périphériques qui lui sont raccordés,
reportez-vous aux instructions ci-dessous pour connecter et déconnecter
les différents cordons.

Connexion

1. Mettez les unités hors tension.

2. Commencez par brancher tous les
cordons sur les unités.

3. Branchez les câbles d'interface sur
les prises.

4. Branchez les cordons
d'alimentation sur un socle de prise
de courant.

5. Mettez les unités sous tension.

Déconnexion

1. Mettez les unités hors tension.

2. Commencez pas débrancher les
cordons alimentation des socles de
prise de courant.

des prises.

4. Débranchez tous les câbles des
unités.

XIX

attention:
Remplacez la pile usagée par une pile de référence identique
exclusivement - voir la référence IBM - ou par une pile équivalente
recommandée par le fabricant. Si votre système est doté d'un module
contenant une pile au lithium, vous devez le remplacer uniquement par
un module identique, produit par le même fabricant. La pile contient du
lithium et présente donc un risque d'explosion en cas de mauvaise
manipulation ou utilisation.

q Ne la jetez pas à l'eau.
q Ne l'exposez pas à une température supérieure à 100°C.
q Ne cherchez pas à la réparer ou à la démonter.

Pour la mise au rebut, reportez-vous à la réglementation en vigueur.

attention:
Si une unité de CD-ROM est installée, prenez connaissance des
informations suivantes :

Pour éviter tout risque d'exposition au rayon laser, respectez les
consignes de réglage et d'utilisation des commandes, ainsi que les
procédures décrites dans le présent document.

Pour éviter une exposition directe au rayon laser, n'ouvrez pas l'unité de
CD-ROM. Vous ne pouvez effectuer aucune opération de maintenance à
l'intérieur.

XX

PERIGO

Certaines unités de CD-ROM contiennent une diode laser de classe 3A
ou 3B. Prenez connaissance des informations suivantes :

Rayonnement laser lorsque le carter est ouvert. Évitez de regarder
fixement le faisceau ou de l'observer à l'aide d'instruments optiques.
Évitez une exposition directe au rayon.

≥≥32 Kg ≥≥55Kg

XXI

attention:
Ce produit pèse un poids considérable. Faites-vous aider pour le
soulever.

attention:
Le courant électrique circulant dans les câbles de communication et les
cordons téléphoniques et d'alimentation peut être dangereux. Pour votre
sécurité et celle de l'équipement, avant de retirer les carters, mettez
celui-ci hors tension et déconnectez ses cordons d'alimentation, ainsi
que les câbles qui le relient aux réseaux, aux systèmes de
télécommunication et aux modems (sauf instruction contraire
mentionnée dans les procédures d'installation et de configuration).

VORSICHT
Aus Sicherheitsgründen bei Gewitter an diesem Gerät keine Kabel
anschließen oder lösen. Ferner keine Installations-, Wartungs- oder
Rekonfigurationsarbeiten durchführen.

Aus Sicherheitsgründen:

q Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß

geerdetem Schutzkontakt anschließen.

q Alle angeschlossenen Geräte ebenfalls an

Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem
Schutzkontakt anschließen.

Signalkabel möglichst einhändig anschließen oder lösen, um einen
Stromschlag durch Berühren von Oberflächen mit unterschiedlichem
elektrischem Potential zu vermeiden.

Elektrische Spannungen von Netz-, Telefon- und
Datenübertragungsleitungen sind gefährlich. Um einen Stromschlag zu
vermeiden, nur nach den Anweisungen arbeiten, die für Installation,
Transport oder Öffnen von Gehäusen dieses Produkts oder
angeschlossenen Einheiten gelten.

XXII

Kabel anschließen

Kabel lösen

1. Alle Geräte ausschalten und
Netzstecker ziehen.

2. Zuerst alle Kabel an Einheiten
anschließen.

3. Signalkabel an
Anschlußbuchsen anschließen.

4. Netzstecker an Steckdose
anschließen.

5. Gerät einschalten.

1. Alle Geräte ausschalten.

2. Zuerst Netzstecker von
Steckdose lösen.

3. Signalkabel von
Anschlußbuchsen lösen.

4. Alle Kabel von Einheiten lösen.

achtung:
Eine verbrauchte Batterie nur durch eine Batterie mit der IBM
Teilenummer 33F8354 oder durch eine vom Hersteller
empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit
einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem
selben Modultyp vom selben Hersteller. Die Batterie enthält
Lithium und kann bei unsachgemäßer Verwendung, Handhabung
oder Entsorgung explodieren.

Die Batterie nicht

• mit Wasser in Berührung bringen.

• über 100 C erhitzen.

• reparieren oder zerlegen.

Die örtlichen Bestimmungen für die Entsorgung von Sondermüll
beachten.

XXIII

achtung:
Wenn ein CD-ROM-Laufwerk installiert ist, beachten Sie
folgendes. Steuer- und Einstellelemente sowie Verfahren nur
entsprechend den Anweisungen im vorliegenden Handbuch
einsetzen. Andernfalls kann gefährliche Laserstrahlung
auftreten.

Das Entfernen der Abdeckungen des CD-ROM-Laufwerks kann
zu gefährlicher Laserstrahlung führen. Es befinden sich keine
Teile innerhalb des CD-ROM-Laufwerks, die vom Benutzer
gewartet werden müssen. Die Verkleidung des CD-ROM­Laufwerks nicht öffnen.

XXIV

VORSICHT
Manche CD-ROM-Laufwerke enthalten eine eingebaute Laserdiode
der Klasse 3A oder 3B. Die nachfolgend aufgeführten Punkte
beachten.

Laserstrahlung bei geöffneter Tür. Niemals direkt in den
Laserstrahl sehen, nicht direkt mit optischen Instrumenten
betrachten und den Strahlungsbereich meiden.

≥≥32 Kg ≥≥55Kg
achtung:

Beim Anheben der Maschine die vorgeschriebenen
Sicherheitsbestimmungen beachten.

achtung:
An Netz-, Telefon- und Datenleitungen können gefährliche
elektrische Spannungen anliegen. Um eine Gefährdung des
Benutzers oder Beschädigung des Geräts zu vermeiden, ist der
Server auszuschalten. Die Verbindung zu den angeschlossenen
Netzkabeln, Telekommunikationssystemen, Netzwerken und
Modems ist vor dem Öffnen des Servergehäuses zu
unterbrechen (in Installations- und Konfigurationsanweisungen
nicht anders angegeben).

XXV

PERICOLO

Per evitare il pericolo di scosse elettriche durante i temporali, non collegare
o scollegare cavi, non effettuare l'installazione, la manutenzione o la
riconfigurazione di questo prodotto.

Per evitare il pericolo di scosse elettriche:

q collegare il cavo di alimentazione ad una presa elettrica correttamente

cablata e munita di terra di sicurezza;

q collegare qualsiasi apparecchiatura collegata a questo prodotto ad una

presa elettrica correttamente cablata e munita di terra di sicurezza.

Quando possibile, collegare o scollegare i cavi di segnale con una sola
mano per evitare il rischio di scosse derivanti dal contatto con due superfici
a diverso potenziale elettrico.

La corrente elettrica circolante nei cavi di alimentazione, del telefono e di
segnale è pericolosa. Per evitare scosse elettriche, collegare e scollegare i
cavi come descritto quando si effettuano l'installazione, la rimozione o
l'apertura dei coperchi di questo prodotto o durante il collegamento delle
unità.

Per collegare

1. SPEGNERE tutti i dispositivi.

2. Collegare prima tutti I cavi alle
unità.

3. Collegare i cavi di segnale alle
prese.

4. Collegare il(i) cavo(i) di
alimentazione alla presa
elettrica.

5. ACCENDERE le unità.

Per scollegare

1. SPEGNERE tutti i dispositivi.

2. Rimuovere prima il(i) cavo(i) di
alimentazione dalla presa
elettrica.

3. Rimuovere i cavi di segnale dalle
prese.

4. Rimuovere tutti i cavi dalle unità.

XXVI

ATTENZIONE:
Quando si sostituisce la batteria, utilizzare solo una batteria IBM
o batterie dello stesso tipo o di tipo equivalente consigliate dal
produttore. Se il sistema di cui si dispone è provvisto di un
modulo contenente una batteria al litio, sostituire tale batteria
solo con un tipo di modulo uguale a quello fornito dal produttore.
La batteria contiene litio e può esplodere se utilizzata,
maneggiata o smaltita impropriamente.

Evitare di:

• Gettarla o immergerla in acqua

• Riscaldarla ad una temperatura superiore ai 100°C

• Cercare di ripararla o smaltirla

Smaltire secondo la normativa in vigore (D.Lgs 22 del 5/2/97) e
successive disposizioni nazionali e locali.

ATTENZIONE:
Quando è installata un'unità CD-ROM, notare quanto segue:

L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non
descritti nel presente manuale possono provocare l'esposizione
a radiazioni pericolose.

L'apertura di un'unità CD-ROM può determinare l'esposizione a
radiazioni laser pericolose. All'interno dell'unità CD-ROM non vi
sono parti su cui effettuare l'assistenza tecnica. Non rimuovere i
coperchi dell'unità CD-ROM.

XXVII

PERICOLO
Alcune unità CD-ROM contengono all'interno un diodo laser di
Classe 3A o Classe 3B. Prestare attenzione a quanto segue:

Aprendo l'unità vengono emesse radiazioni laser. Non fissare il
fascio, non guardarlo direttamente con strumenti ottici ed evitare
l'esposizione diretta al fascio.

≥≥32 Kg ≥≥55Kg
ATTENZIONE:

Durante il sollevamento della macchina seguire delle norme di di
sicurezza.

ATTENZIONE:
La corrente circolante nei cavi di alimentazione, del telefono e di
segnale è pericolosa. Per evitare situazioni pericolose per le
persone o danneggiamenti all'apparecchiatura, scollegare i cavi
di alimentazione, i sistemi di telecomunicazioni, le reti e ed i
modem prima di aprire i coperchi se non diversamente indicato
nelle procedure di installazione e configurazione.

XXVIII

XXIX

XXX

XXXI

PELIGRO

Para evitar una posible descarga eléctrica, no conecte ni desconecte
los cables ni lleve a cabo ninguna operación de instalación, de
mantenimiento o de reconfiguración de este producto durante una
tormenta eléctrica.

Para evitar una posible descarga:

q El cable de alimentación debe conectarse a un receptáculo con

una instalación eléctrica correcta y con toma de tierra.

q Los aparatos a los que se conecte este producto también deben

estar conectados a receptáculos con la debida instalación
eléctrica.

Cuando sea posible, utilice una sola mano para conectar o
desconectar los cables de señal a fin de evitar una posible descarga al
tocar dos superficies con distinto potencial eléctrico.

La corriente eléctrica de los cables de comunicaciones, teléfono y
alimentación puede resultar peligrosa. Para evitar una posible
descarga, siga las indicaciones de conexión y desconexión de los
cables siempre que tenga que instalar, mover o abrir las cubiertas de
este producto o de los dispositivos acoplados.

Instrucciones de conexión

1. Apague todos los
componentes (OFF).

2. En primer lugar, conecte
todos los cables a los
dispositivos.

3. Conecte los cables de
señal a los receptáculos.

4. Conecte los cables de
alimentación a las tomas.

5. Encienda el dispositivo
(ON).

Instrucciones de desconexión

1. Encienda todos los
componentes (ON).

2. En primer lugar, retire los
cables de alimentación de las
tomas.

3. Retire los cables de señal de
los receptáculos.

4. Retire todos los cables de los
dispositivos.

XXXII

caution:
Al cambiar la batería, utilice únicamente la batería IBM Número
de pieza 33F8354 o un tipo de batería equivalente recomendado
por el fabricante. Si el sistema tiene un módulo que contiene una
batería de litio, sustitúyalo únicamente por el mismo tipo de
módulo del mismo fabricante. La batería contiene litio y puede
explotar si no se utiliza, manipula o desecha correctamente.

Lo que no debe hacer

• Tirar o sumergir el producto en agua.

• Exponer el producto a una temperatura superior a 100°C.

• Reparar o desmontar el producto.

Cuando quiera desechar la batería, siga las disposiciones y
reglamentaciones locales.

caution:
Cuando instale una unidad de CD-ROM, tenga en cuenta la
siguiente información.

Si se llevan a cabo controles o ajustes o se utilizan métodos que
no se atengan a lo aquí especificado, se puede producir una
exposición peligrosa a las radiaciones.

Si se retiran las cubiertas de la unidad de CD-ROM, se puede
producir una peligrosa exposición a radiaciones de láser. Dentro
de la unidad de CD-ROM no existen piezas reparables. No retire
las cubiertas de la unidad de CD-ROM.

XXXIII

PELIGRO
Algunas unidades de CD-ROM tienen incorporado un diodo de láser
de Clase 3A o de Clase 3B Tenga en cuenta la siguiente información.

Cuando la unidad está abierta se generan emisiones de rayos láser.
No dirija la mirada al haz, no lo observe directamente con
instrumentos ópticos y evite la exposición directa.

≥≥32 Kg ≥≥55Kg

caution:
Alce la máquina con cuidado; el sobrepeso podría causar alguna
lesión.

caution:
La corriente eléctrica de los cables de comunicaciones, de
teléfono y de alimentación puede resultar peligrosa. Para evitar
posibles lesiones o daños del aparato, desconecte los cables de
alimentación, los sistemas de telecomunicaciones, las redes y
los módems antes de abrir las cubiertas del servidor, salvo que
se indique lo contrario en las instrucciones de las operaciones
de instalación y configuración.

XXXIV

Laser Compliance Statement

The CD/DVD-ROM drive in the computer is a laser product. The CD/DVD-

ROM drive's classification label (sample shown below) is located on the

drive.

CLASS 1 LASER PRODUCT

APPAREIL A LASER CLASSE 1

LASER KLASSE 1

LUOKAN 1 LASERLAITE

PRODUIT LASER

CATEGORIE 1

The CD/DVD-ROM drive is certified in the U.S. to conform to the requirements

of the Department of Health and Human Services 21 Code of Federal
Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.

In other countries, the drive is certified to conform to the requirements of

EN60825.

Class 1 laser products are not considered to be hazardous. The CD/DVD-

ROM drive has an internal Class 1, 0.5-milliwatt, aluminum gallium-arsenide
laser that operates at a wavelength of 760 to 810 manometers.

The design of the laser system and the CD/DVD-ROM drive ensures that

there is no exposure to laser radiation above a Class 1 level during normal
operation, user maintenance, or servicing conditions.

XXXV

Trademarks

The following are trademarks of the IBM Corporation in the United States or
other countries or both:

Aptiva OS/2
AT Personal System/2
HelpCenter PS/1
IBM PS/2
Operating System/2

Intel, Pentium, MMX, EtherExpress, and LANDesk are trademarks or
registered trademarks of Intel Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks or registered
trademarks of Microsoft Corporation.
Other company, product, and service names may be trademarks or service
marks of others.

XXXVI

Preface

This manual contains service information for the 2187 Service Level A (SL­A) model of the IBM Aptiva Personal Computer, worldwide.

This manual is intended to be used as a stand-alone document to service
Aptiva type 2187 product. It is divided into the following chapters:

Notices contains important safety information and notices required to service
this computer.

General Information contains a brief description of this manual.
Check Procedures provide step-by-step instructions that aid in locating the

failure Field Replaceable Unit (FRU).

Diagnostic Aids explain how to use the diagnostics tools for isolating failures.
Repairing Information contains illustrations and descriptions to disassemble

and reassemble the computer.

Parts/Test Point Locations contains illustrations and descriptions of the
locations of the major parts, jumpers, and connectors.

Safety Inspection Guide contains information about inspecting a machine for
safety problems before putting the machine under a Maintenance Agreement.

Parts Catalog contains descriptions, illustrations, and part numbers for
individual FRUs.

Appendix A, FRU Number Index contains part numbers listed in numerical
order.

Appendix B, Online Support Information contains online support
information.

Index contains specific terms and words in alphabetical order.

1-1

Chapter 1

General Information

General Information................................................................................... 1-1

Introduction .................................................................................................. 1-2

Product Overview......................................................................................... 1-2

Hardware Interfaces..................................................................................... 1-6

CMOS Reset................................................................................................ 1-8

Flash (BIOS) Update Procedure .................................................................. 1-9

BIOS-contained Model Number and Serial Number................................... 1-10

BIOS Setup Utility....................................................................................... 1-11

Working with the Setup Menus............................................................. 1-11

Start Options......................................................................................... 1-13

Advanced Setup................................................................................... 1-16

Plug and Play control............................................................................ 1-17

Power Management Setup................................................................... 1-19

ISA Legacy Resource........................................................................... 1-20

PC Health Status.................................................................................. 1-20

Set Password....................................................................................... 1-20

Specifications............................................................................................. 1-22

Operating Requirements............................................................................ 1-23

Special Tools.............................................................................................. 1-24

Copyright IBM Corp. 1999

1-2

Introduction

This chapter gives a general overview of the Aptiva Type 2187, describes the
standard and optional features, and details functional and environmental
specifications.

Product Overview

Aptiva Type 2187 contains three PCI slots, and the system board supports the
AMD K6-2 processor.

Listed below are 2187 system features:

Processors (Aptiva Type 2187)

• Processor with the capabilities of 3D Now™! technology

• Socket-7 Zero Insertion Force (ZIF) connector. You must remove the old

processor to install an upgrade processor.

• Detachable CPU heat sink with fan.

• One of the following processors can be installed:

− AMD K6-2 400MHZ CPU with 3D Now™! technology

− AMD K6-2 450 MHZ CPU with 3D Now™! Technology

− AMD K6-2 500 MHZ CPU with 3D Now™! technology

Memory

• 512-KB Pipeline Burst Static RAM (PBSRAM). Fixed onboard.

• 168-pin synchronous dynamic random access memory (SDRAM), dual

inline memory module (DIMM) sockets.

− 2 memory sockets.

− 16-MB, 32-MB, 64-MB or 128-MB DIMM.

− Maximum memory is 256MB.

1-3

External Ports

• Video port (15-pin D-sub connector)

• Parallel port (25-pin D-sub connector)

• Serial port (9-pin D-sub connector)

• Game/MIDI port (15-pin D-sub connector)

• Keyboard port (6-pin PS/2 mini-din connector)

• Mouse port (6-pin PS/2 mini-din connector)

• Two USB ports

• 10/100 Mbps Ethernet port(only supported in some models)

• Digital Flat Panel port(only supported in some models)

• Microphone-in jack

• Line-out jack

• Line-in jack

Diskette Drive

• AT-type

• 3.5-in. 1.44MB slimline diskette drive.

Hard Disk Drive

• 3.5-in., 1-in. height IDE AT drive.

• 512 KB cache buffer in hard disk drive.

• Average and minimum 11.1 ms seek time, access time varies for the hard

disk drive and the hard disk drive manufacturer.

CD-ROM Drive

• 5.25-in. high-performance, 40X CD-ROM IDE/AT drive.

• Read data and play audio from standard and mini CD-ROM and audio

compact discs (audio CDs).

1-4

Multimedia

• One pair of internal speakers.

Power Management

• Compliant to ACPI and supports display power management signaling

(DPMS) monitor.

• Software shutdown by Windows 98.

• System enters standby mode if any of following conditions are met:

− Execute standby from the Windows 98 Start menu

− Press system power button if it is set to act as standby function.

See "Power Management Setup on page 1-19.

− Standby timer set in the Windows 98 power utility timer elapses

without system activity.

• Monitor enters standby mode if:

− Windows 98 power utility timer elapses

− System sleep timer elapses

Power Supply

• 95-watt switchable high/low voltage power supply.

• Standard SFX power supply with +5V and +3.3V standby power

Internal Cabling

• Two 40-pin ribbon cables for hard disk drive and CD-ROM drive.

• One 34-pin ribbon cable for AT diskette drive.

• One 4-pin (2-wire) cable for hard disk drive light-emitting diode (LED).

• One 3-pin (3-wire) cable for power light-emitting diode (LED).

• One 2-pin (2-wire) cable for power switch.

• One 16-pin game port cable.

1-5

Modem

• 56.6 Kbps PCI plug and play modem adapter card with data/fax features.

• Telephone line-out (RJ-11) connector (Not available for all models).

• Telephone line-in (RJ-11) connector.

IBM Monitor

• Super video graphics array (SVGA) monitor.

• Compliant to VESA power saving mode.

• Connector for a detachable grounded 3-wire power cord.

• 1.8-m (5.8-ft) attached signal cable.

• Auto-sensing power input for 100 V ac to 240 V ac.

Keyboard

• PS/2 104-key rubber dome IBM Keyboard with 1.8-m (5.8-ft) cable.

Keyboard is Geography/Model dependent.

Mouse

• 2 button mouse connected to the mouse port with 1.8-m (5.8-ft) cable.

1-6

Hardware Interfaces

The following peripheral interfaces for adapters, options, and drives are
supported in the system unit.

Table 1-1 System Board Hardware Interfaces

Item Interface

Expansion slot
for I/O adapter
cards

Hard Disk Drives Two PCI local bus Enhanced IDE v1.0 compatible hard

CD/DVD-ROM
Drive

Diskette Drive AT diskette interface
Video Physical interface is compatible with the IBM Personal

Modem One 56.6 Kbps PCI plug and play modem adapter card

Audio ESS 1938 Audio Controller is compatible with Sound

Pointing device IBM PS/2-compatible mouse
Keyboard device IBM PS/2-compatible keyboard
Serial port 9-pin connector with RS232D electrical interface
Parallel port Supports SPP (IBM PC/AT, PS/2) compatible, EPP

Three PCI (peripheral component interconnect) v2.1
compatible expansion slots that operate at 33 MHz bus
speed. PCI slot 1 can hold a short (175mm) PCI
adapter card. PCI slot 2 can hold a PCI adapter card
measuring 165 mm in length (or less). PCI slot 3 can
hold a PCI ad1apter card measuring 236 mm in length
(or less).

disk drive interfaces that support PIO mode up to mode
4, DMA 32-bit access up to mode 2 and Ultra 33
Synchronous DMA up to mode 2 (33M bytes/sec).

5.25-in. high-performance, forty speed (40X) CD-ROM
IDE/AT drive

Support Bootable CD-ROM Format specification
version 1.0.

Compliant to Audio-CD, Video-CD, CD-ROM/XA,
Karaoke-CD, and Photo-CD (both single and multi­session) format.

System/2 (PS/2) VGA interface.
SiS530 VGA on board.

with data/fax features.

Blaster (Creative Labs, Inc.) and with Codec function
embedded.

(IEEE 1284 compliance), ECP (IEEE 1284 compliance)
interface.

1-7

Table 1-1 System Board Hardware Interfaces

Item Interface

Game port Game port interface for joystick. It also supports MIDI.
Ethernet Port Some models have the 10/100 Mbps autosense

USB USB controller integrated in SiS530.

Ethernet function built on board

1-8

CMOS Reset

This system does not deny access to BIOS Setup Utility. Execute “Load BIOS
Default Settings” in BIOS Setup to clear the corrupted CMOS data. See
“Loading the Default Settings” on page 1-12.

1-9

Flash (BIOS) Update Procedure

NOTE: The flash update procedure does not change the model number and

1. Prepare a bootable DOS diskette with AWDFLASH.EXE and

2. Insert the diskette and boot from drive A.

3. At the DOS prompt, type A:> AWDFLASH VXXYYZZ.BIN and then press

4. The screen shows: “Do You Want To Save Bios (Y/N)”. Type Y if you want

5. When the screen shows: “Are You Sure To Program (y/n)”, type Y to flash

6. The program updates the BIOS automatically.

7. Wait for the update to complete.

8. Press F1 to Reset (or press F10 to exit) the system after the BIOS is

serial number information in BIOS.

VXXYYZZ.BIN files

NOTE: The AWDFLASH.EXE is flash utility programs. The

VXXYYZZ.BIN is a BIOS source code binary file.

WARNING: Do not boot with any memory related driver such as

HIMEM.SYS, EMS.SYS ….

Enter.

to save old bios data, and N if you do not.

and update the system bios.

WARNING: Do not turn off the system power while the BIOS is

programming, or the flash ROM will be destroyed.

completely updated.

1-10

BIOS-contained Model Number and Serial Number

The model number and serial number information is stored in BIOS ROM and
displayed in the “Model Information” of BIOS Setup main menu. If a repair is
completed by replacing the system board or installing a new BIOS ROM, then
you need to enter the original system’s model number and serial number in
the new BIOS ROM.

To enter the model number and serial number into BIOS:

1. Prepare a bootable DOS diskette with VPD.EXE files.

2. Insert the diskette and boot from drive A.

WARNING: Do not boot with any memory related driver such as

HIMEM.SYS, EMS.SYS ….

3. At the DOS prompt, type A:>VPD then press Enter. You will be asked if

you want to update the serial number, type Y to continue. When the
screen shows:

Serial Number:

Enter the serial number and press Enter to continue. You can type a
maximum of 7 characters (without spaces).

Follow the instructions on the screen to complete the procedure.

4. Type A:>VPD and press Enter to display and verify your input model

number and serial number information.

1-11

BIOS Setup Utility

Configuration/Setup Utility

Move

F10:Save

Esc:Exit

The Setup Utility lets you review and change important information about the
computer and its hardware.

Working with the Setup Menus

Starting the Setup Utility

Follow these steps to enter Setup when the computer is off:

1. Turn on your monitor.

2. Turn on the system unit.

3. When you see the IBM Aptiva logo, press F1 to enter Setup and display

the Main Menu.

Refer to the Setup Utility Main Menu below.

Select option:

System Summary
Product Data
Devices and I/O Ports
Start Options
Date and Time
Advanced Setup
Power Management Setup
ISA Legacy Resource
PC Health Status
Load Optimized Defaults
Set Password
Save & Exit Setup
Exit Without Saving

Enter:selectValue

F5: Restore Item setting F7:Load Default Values

F1:Help

1-12

The following table lists specific keys on the keyboard that will help you move
through the Setup menus:

Keys Function

Down- or up­arrow key

Use these arrow keys to highlight an option on
the menu. (Press the Enter key to choose the
option.)

Left- or right­arrow key

F1 Press this key if you want help for a selected

F5 Restore the old settings.

F7 Load the factory-default settings.

Esc

Enter Press this key to choose a highlighted option

Use these arrow keys to make a selection and
change an option’s setting. In some menus, you
can use these keys to move from one field to
another.

item in a menu.

After viewing or making changes to the settings
on a menu, press this key to exit the menu.

from a menu.

Changing Parameter Settings

In the Setup menus, the configuration information that you can change is
enclosed in brackets like these: [ ]. You cannot change any information that is
not enclosed in brackets. Use the up- or down-arrow keys to highlight options
then press Enter to display a menu. When changing the setting of a particular
parameter, highlight the setting then use the left- or right-arrow key to change
the setting.

Loading the Default Settings (Setup Defaults)

When you purchase an Aptiva computer, it is already configured for use. The
original configuration settings, also called factory or default settings, are
stored in the CMOS. Setup includes an option Load Optimized Default

Settings that allows you to reload the original configuration at any time.

If you have made changes in Setup but would like to restore the default
settings, follow these steps:

1. From the main menu, highlight the option Load Optimized Default Settings

then press Enter. A dialog box appears confirming if you want to load the

default settings.

1-13

2. Type “Y” to select YES, then press Enter

3. Highlight the option Save & Exit Setup option, then press Enter.

A dialog box appears saying "SAVE to CMOS and EXIT (Y/N)?"

4. Type “Y” to select Yes, then press Enter to save the changes in CMOS.

You must load the Setup default settings in the following instances:

− When you replace the system battery

− When you customize your system configuration settings and some

resource assignments conflict causing the computer to hang.

Exiting Setup (Save & Exit Setup/Exit Without Saving)

Press Esc to return to the main menu when you have finished viewing
settings and making changes. From this location, you can exit Setup
and save your changes or exit without saving your changes.

Follow these steps to exit Setup:

1. From the main menu, press the Esc key.

2. The Exit Setup dialog box appears saying Quit Without
Saving(Y/N) ? Type “Y” if you want to quit directly.

You also can Exit the Setup via highlighting the Save & Exit Setup
option or Exit without Saving option and follow the dialog box directions.

Start Options

Setup automatically updates this menu when you do either of the following:

− Add or change hardware on your computer

− Make changes to other menus in Setup and save those changes

To view the computer information such as the model number, serial number,
and BIOS version and date, select the Standard CMOS Setup option from the
Setup main menu. The items displayed are not configurable.

1-14

Virus Warning

Determines if the BIOS will monitor the boot sector and partition table
of the hard disk drive for any attempt at modification. If any attempt is
made, the BIOS will halt the system and an error message will
appear.

Afterwards, if necessary, you will be able to run an anti-virus program
to locate and remove the problem before any damage is done.

Quick Power On Self Test

Speeds up Power On Self Test (POST) after you power up the
computer. If it is set to Enabled, BIOS will shorten or skip some check
items during POST.

Swap Floppy Drive

Determines if the swap floppy drive is enabled or not.

Boot Up Numlock Status

Determines the default state of the numeric keypad. By default, the
system boots up with NumLock on.

Typematic Rate Setting

Determines if the typematic rate is to be used. When disabled,
continually holding down a key on your keyboard generates only one
instance. In other words, the BIOS will only report that the key is
down. When the typematic rate is enabled, the BIOS will report as
before, but will wait a moment. If the key is still down, it will report that
the key has been depressed repeatedly. You might use this feature to
accelerate cursor movements with the arrow keys.

Typematic Rate (Chars/Sec)

When the typematic rate is enabled, you can select the rate at which
the keys are accelerated.

1-15

Typematic Delay (Msec)

When the typematic rate is enabled, you can select the delay between
when the key was first depressed and when the acceleration begins.

Security Option

Determines the access limitation to the system and Setup, or just
Setup.

Report No Diskette Drive for Win 95

Select “YES” to release IRQ6 (Interrupt Request) when the system
contains no floppy drive for compatibility with Windows 95 logo
certification. Also select “Disabled” for the Onboard FDC Control Field
in the “Devices and I/O Ports” menu.

1-16

Advanced Setup

You can set up some advanced hardware features in this function. If
they are configured incorrectly, the system might malfunction.

Cache Control

Determines the internal cache and external cache will be enabled or
disabled. If enabled, the memory access will speed up.

ROM Shadowing

l “Video BIOS Shadowing” option determines whether video

BIOS will be copied to RAM. However, it is optional depending
on chipset design. Video Shadow will increase the video
speed.

l “C8000- DFFF Shadowing” option determines if the option

ROMs will be copied to RAM.

1-17

Plug and Play control

PnP OS installed

The BIOS has the capability to automatically configure all of the boot
and Plug and Play compatible devices. However, this capability
applies only when you are using a Plug and Play Operating system
such as Windows 98.

Select “Yes” if you are using a Plug and Play Operating system.

Reset Configuration Data

Normally, you leave this field Disabled. Select Enabled to reset
Extended System Configuration Data (ESCD) when you exit Setup if
you have installed a new add-on and the system reconfiguration has
caused such a serious conflict that the operating system cannot boot.

Devices and I/O ports

The options in this menu item are used to configure the devices and
the I/O ports that this system has.

On Board Diskette Drive control

Determines the on board Diskette Drive control function to be enabled
or disabled.

1-18

Diskette Drive A

Determines the type of Diskette Drive A.

Mouse Function

Determines the mouse function is enabled or disabled.

On Board LAN

Determines the on board Lan function to be enabled or disabled.

Serial Port Setup

Determines the I/O port address and Interrupt Request Number of
serial port.

Parallel Port Setup

Determines the I/O port address and Interrupt Request Number of
parallel port.

USB Setup

The options in this menu item are used to enable the USB(Universal
Serial Bus) functions.

IDE Drives Setup

IDE device driver controllers can support up to two separate drives.
These drives have a master/slave relationship which is determined by
the cabling configuration used to attach them to the controller.

PIO means Programmed Input/Output. Rather than have the BIOS
issue a series of commands to effect a transfer to or from the disk
drive, PIO allows the BIOS to tell the controller what it wants and then

1-19

let the controller and the CPU perform the complete task by
themselves. This is simpler and more efficient.

Your system suports five modes, numbered from 0 to 4, which
primarily differ in timing. When Auto(default) is selected, the BIOS will
select the best available mode. This is true for the next four setup
items:

1. IDE Primary Master PIO

2. IDE Primary Slave PIO

3. IDE Secondary Master PIO

4. IDE Secondary Slave PIO

Power Management Setup

The Power Management Setup allows you to configure your system to
most effectively save energy while operating in a manner consistent
with your own style of computer use.

ACPI Function

Determines the ACPI function to be enabled or not.

APM

Allows you to select the type (or degree) of power saving while in the
following modes:

1. Doze Mode

2. Standby Mode

3. Suspend Mode

4. Hard Disk Drive Power Down

1-20

There are three selections for Power Management

Min. Power Saving Minimum power management. Doze Mode = 1

hr., Standby Mode = 1hr., Suspend Mode = 1hr.,
and Hard Disk Drive Power Down = 15 min.

Max. Power Saving Maximum power management--ONLY

AVAILABLE FOR SL CPU'S. Doze Mode = 1
min., Standby Mode = 1 min., Suspend Mode = 1
min., and Hard Disk Drive Power Down = 1 min.

User Defined Allows you to set each mode individually. When

not disabled, each of the ranges are from 1 min.
to 1 hr. except for Hard Disk Drive Power Down,
which ranges from 1 min. to 15 min, and disable.

ISA Legacy Resource

ISA legacy resources (DMA, Interrupts, Memory) are resources that
used by ISA adapters which are not Plug-and-Play adapters. Use
these menus to indicate which resources are used by ISA legacy
adapters.

PC Health Status

You can get some system health information from this function, such
as the CPU temperature, Fan speed and voltage change.

Set Password

In this option, you can set up a password to restrict access to the
Setup Utility or to your System. You can also change or remove the
password.

1-21

If you set up a password for entering setup, you must type this
password each time you want to enter the Setup utility. If you do not
type the correct password, you cannot enter Setup.

If you set up a system password, you must type this password each
time you power on your system.

1-22

Specifications

Dimensions (width x depth x height):

• System unit:

− 190 mm (7.48 in.) x 370 mm (14.57 in.) x 380 mm (14.96 in.)

Weight:

• System unit:

− 9.2 kg (20.26 lb)

Environment:

• Temperature for system unit:

− Power on: 10° to 35°C (50° to 95°F)

− Power off: -20° to 60°C (14° to 140°F)

• Humidity for system unit:

− Power on: 8% to 80%

− Power off: 8% to 80%

• Altitude for system unit:

− 7,000 feet

Power consumption:

• System unit:

− Maximum: 95-watts

Electrical input:

• Input voltage for system unit (Sine-wave input is required) :

− Low Range: 100 V ac to 127 V ac

− High Range: 200 V ac to 240 V ac

Operating Requirements All machines require two power inputs: one on the system unit and one on the

monitor display.

The system unit comes with a voltage selector switch, allowing selection of

either 115 V ac or 230 V ac. This switch must be in the 230 V ac position
when the machine is plugged into a 230 V ac electrical outlet.

1-23

1-24

Special Tools The following special tool is required to service this system when running the

diagnostics program (PC-Doctor):

• Wrap plug, P/N 72X854

2-1

Chapter 2

Check Procedures

Check Procedures...................................................................................... 2-1

Introduction .................................................................................................. 2-2

Start ............................................................................................................. 2-3

Index of Symptoms, Messages, Error Codes, or Beeps............................... 2-8

Troubleshooting ......................................................................................... 2-23

Factory-Installed Storage Devices........................................................ 2-24

Factory-Installed Modem Card ............................................................. 2-26

Audio (Not Supported by Diagnostics Program)................................... 2-28

CD-ROM Drive ..................................................................................... 2-30

Memory ................................................................................................ 2-31

Keyboard.............................................................................................. 2-32

Mouse................................................................................................... 2-33

Power Supply ....................................................................................... 2-35

Monitor.................................................................................................. 2-38

Undetermined Problems....................................................................... 2-40

Copyright IBM Corp. 1999

2-2

Introduction This chapter contains the check procedures used to diagnose the causes of

product failures. The diagnostic information consists of:

Start: This is the starting point for any diagnostic action. Based on high-

level symptoms, the check procedure directs you to more detailed procedures
to help resolve machine failures.

Index of Symptoms, Messages, Error Codes, or Beeps: The tables for

BIOS Error Messages, Codes, Beeps, and Error Symptoms list symptoms
along with their probable causes, and direct you to the applicable check
procedures to help resolve machine failures. These tables also list the field
replaceable units (FRUs) most likely to cause a particular problem.

Check Procedures: When the Start check procedure or the Index of

Symptoms, Messages, Error Codes, or Beeps tables point you to a specific
check procedure, proceed to that section. If there are any notes or instructions
at the top of the page, read them before you begin with the procedure.
Carefully read each step of the check procedure and perform the steps as
instructed. If you do not remember the location of a specific part or test point,
or an adjustment or removal procedure, see the chapter that contains that
information. Always return to the check procedure after you do this. In some
cases, you are referred to other check procedures to detect the cause of the
failure.

Start This is the entry point for all check procedures. The check procedures use

failure symptoms, Power-On Self Test (POST) error codes, or beeps to help
determine the defective field replaceable unit (FRU). Follow the suggested
check procedures or use the diagnostics diskette to determine the problem
FRU.

IMPORTANT: Replace FRUs ONLY when it is determined that the error is

not a result of software, loose contacts, or dirty component surfaces.
Any FRU change should be verified by running a complete test
(“Diagnostics - All Tests” in PC-Doctor diagnostics program).

This book comes with a diagnostic program diskette. This diskette should be

used ONLY with Aptiva Type 2187 Computer. Do not use this diskette on
other models.

POST error codes and error messages are displayed on the screen after the

IBM logo. A beep will precede each error code or message. Please refer to
“Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-8 for
additional help.

All voltages in the check procedures are positive unless otherwise indicated.
Use frame ground for all voltage checks unless otherwise specified.

IMPORTANT: There is a voltage selector on the rear panel of the machine.

Use a flat-head screwdriver to turn the voltage selector to the voltage
setting for the area in which you will be using the system.

NOTE: If the check procedures instruct you to replace a FRU and the error

message persists, an option adapter card might be causing the
failure. Remove all option adapter cards, one at a time, until the
error changes or the problem is no longer apparent. The problem
may be in the last card that you removed or something associated
with it.

The Recovery CD contains pre-loaded software that may reinstall the original

software and recover the system. Ensure data and programs of the hard drive
have a backup copy.

How to Diagnose Combined FRUs: If an adapter or device consists of more

than one FRU, any of the FRUs might cause an error code. Before replacing
the device or adapter, remove the FRUs one by one to see if the symptoms
change.

2-3

2-4

If a newly replaced FRU does not correct the problem: If you have

reached this point of the check procedures and were instructed to replace a
FRU but doing so did not correct the problem, reinstall the original FRU and
go through "Start" again.

If you want to print a copy of a BIOS Setup Utility screen to an attached

printer, press Print Screen key, while the screen is displayed.

PLEASE READ THE FOLLOWING:
Human Error is a cause for concern when applied to

check procedures. It exists in every first time set of
analysis procedures. It is therefore essential for
effective and time-efficient servicing that each stage of
every procedure be verified. (For example: When a
symptom is found, or when a symptom appears to have
been cured; the preceding steps should be repeated for
accuracy of analysis.)

001 - START

To begin, note the following:

q Disable the setting of “Quick Power-On Self Test” from BIOS Setup.
q Disconnect all external cables and devices including speakers and

microphone from the system unit, except for the keyboard, mouse, and
monitor.

q Power off the system unit before moving it or when replacing FRUs.
q Remove all adapter cards, except for the factory-installed modem adapter

card and any other IBM Aptiva factory-installed adapter cards.

q Disconnect any drives except:
q 3.5-in. diskette drive
q Hard disk drive
q IBM Aptiva factory-installed devices (such as a CD-ROM drive)
q Make sure that all power cords and cables are connected properly.
q Make sure that the monitor brightness and contrast controls are not

turned down.

q Power on the system unit.

NOTE: Some monitors have a detachable system I/O signal cable between

the monitor and the system unit. In this case, check this signal cable
before replacing the unit. See “Monitor Port Signals” on page 5-14 for
pin identification.

q Make sure that the monitor refresh rate is correct.
q Note any symptoms, messages, error codes, or beeps.
q Make sure that there are no diskettes or CDs in the drives.

002 - DOES AN IBM LOGO SCREEN APPEAR? (YES, READ AHEAD.

NO, GO TO STEP 004.)

q Insert the diagnostics diskette in the diskette drive.

003 - DOES SYSTEM LOAD THE DIAGNOSTICS PROGRAM FROM THE

DISKETTE DRIVE? (YES, READ AHEAD. NO, GO TO STEP 004.)

q Follow the instructions on the screen and select Utility from the

diagnostics program menu.

q Select Tech Support Form from the menu, press F5 to execute, then

generate a system configuration report.

q Compare the system configuration list with the actual devices installed in

system.

NOTE: If necessary, remove the machine cover and visually compare the

devices installed in system to those shown in the system
configuration report.

q Go to step 006.

004 - DO ANY MESSAGES, ERROR CODES, OR SYMPTOMS APPEAR?

(YES, READ AHEAD. NO, GO TO STEP 005)

q Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-

8.

q End.

2-5

2-6

005 -

q If the keyboard responds incorrectly, go to "Keyboard" on page 2-32.

006 - DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY

IDENTIFY THE DEVICES INSTALLED IN SYSTEM? (YES, READ
AHEAD. NO, GO TO STEP 007.)

q Select Diagnostics from the diagnostics program menu.
q Select and execute All Tests.
q Go to step 008.

007 -

The system configuration report shows only those devices supported by the

diagnostics diskette.

If a device is missing from the list and is not factory installed, refer to the

service manual provided for that device. (Refer to the Appendix A, "FRU
Number" to determine the factory-installed devices in the model you are
servicing.)

008 - DOES THE DIAGNOSTICS FINISH WITHOUT ANY ERRORS? (YES,

READ AHEAD. NO, GO TO STEP 009.)

q If the Diagnostics \ All Tests did not detect a failure but the system still

indicates a failure:

q Check all adapter card jumper settings.
q Check all adapter card switch settings.
q Check all adapter card cables and connectors.
q Make sure that all of the above are set correctly and show the correct

voltages and continuity. Replace any defective cables or adapter cards.
See “Power Supply Cable Connector Specifications” on page 5-7 and
“Aptiva Type 2187 System Board Layout” on page 5-3.

q Run the Diagnostics \ All Tests again.
q If an error or other symptom is displayed, go to “Index of Symptoms,

Messages, Error Codes, or Beeps” on page 2-8.

q If no error can be detected or the symptom is intermittent, go to

"Undetermined Problems” on page 2-40.

q End

009 -

q If the last test stops and you cannot continue, first make sure all switches,

power connectors, cables, and jumpers are set correctly and show the
correct voltages and continuity.

q Take note of any messages, error codes, beeps, or new symptoms. Go to

"Index of Symptoms, Messages, Error Codes, or Beeps" on page 2-8.

q If there is no error symptom or the error symptom is intermittent, go to

“Undetermined Problems” on page 2-40.

2-7

2-8

Index of Symptoms, Messages, Error Codes, or Beeps

How to Use Error Messages: Use the messages, error codes, and beeps

combinations that occur to diagnose failures. If more than one failure occurs,
diagnose from the first failure that appears. The cause of the first failure can
result in false messages, error codes, or beeps. If you did not receive any
messages, error codes, or beeps, see if the symptom is listed in Table 2-3,
"Error Symptoms List” on page 2-15.

ATTENTION: When you have replaced a FRU, you must run the diagnostics

to ensure that no other activity has been affected by the
change. This system check can be done through the
diagnostics program (Select Diagnostics, then select and
execute All Tests from PC-Doctor).

POST: Some diagnostic aids are resident in the machine, such as the Power­On Self Test (POST). The machine performs the POST each time it is
powered on. Use this information throughout the diagnostic procedures. The
POST is a series of system checks and initializations that verify the correct
operation of the base system.

After a successful POST, the system attempts to load operating system. The
system can be customized for different startup (boot) methods by the BIOS
Setup Utility. See “Advanced Setup” on page 1-16.

The system's default startup sequence automatically looks for the operating
system files in the hard disk if these files are not found in the diskette.

NOTE: Remember that POST does not test all areas, but only those that

allow the system to operate well enough to run the diagnostics
program.

Table 2-1 lists BIOS error codes, messages, and beeps to their possible
causes, table 2-3 lists error symptoms and their possible causes. The most
likely cause is listed first. Make sure you complete all items in the cause or
"Action/FRU" column. When servicing a system, always begin with
"Start" on page 2-3.

If you are unable to correct the problem using these two index tables, go to
“Undetermined Problems” on page 2-40.

NOTES:
If an error message and incorrect audio response occur, diagnose the error

message first.
If you cannot run the diagnostics program tests but did receive a POST error

code, diagnose the POST error message.
If you did not receive any error message, look for a description of your error

symptoms in “Error Symptoms List” in table 2-3.
Check all power supply voltages, switch, and jumper settings before you

replace the system board. Also check the power supply voltages if you have
a “system no-power” condition. (See “Power Supply Cable Connector
Specifications” on page 5-7 and "Aptiva Type 2187 System Board Layout" on
page 5-3.)

If you are unable to correct the problem by using the “BIOS Error Codes,
Messages, And Beeps List” table and “Error Symptoms List” table, go to
"Undetermined Problems” on page 2-40.

Table 2-1 BIOS Error Codes, Messages, and Beeps List

BIOS Error Codes,

Action/FRU

Messages, beeps
NOTE: To diagnose a problem, first find the BIOS error messages, codes,

or beeps in left column. If directed to a check procedure, replace the FRU
indicated in the check procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.

POST Error Codes and Messages

161
CMOS battery failed

Load default settings in Setup and reboot the
system.

CMOS battery.

System board.
162
CMOS checksum error

Make sure the equipment (diskette drive,

hard disk drive, keyboard, mouse, etc.) are

connected properly and are set correctly in

BIOS Setup.

Load default settings in setup.

CMOS battery should be replaced.

System board.
164
Memory size error

Make sure the DIMMs are inserted properly.

System board.

2-9

2-10

Table 2-1 BIOS Error Codes, Messages, and Beeps List

BIOS Error Codes,
Messages, beeps

NOTE: To diagnose a problem, first find the BIOS error messages, codes,

or beeps in left column. If directed to a check procedure, replace the FRU
indicated in the check procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.

201
Memory test failure.

301
Keyboard error or no keyboard

present.
662
FLOPPY DISK(S) failure (80)
662
FLOPPY DISK(S) failure (40)
1701
Hard disk(s) Diagnosis failure

1762
Primary master IDE has

changed
Primary slave IDE has

changed
Secondary master IDE has

changed
Secondary slave IDE has

changed

Action/FRU

Insert the memory modules in the DIMM

sockets properly, then reboot the system.

Memory module. See the “Step 005” of

”Memory” on page 2-31 to replace memory

module.

System board.

Make sure the keyboard is connected

properly and are set correctly in BIOS Setup.

System board.

Unable to reset floppy subsystem.

Floppy Type mismatch.

Make sure the hard disks are set correctly in

BIOS setup.

Hard disk drive cable/connection.

Hard disk drive.

System board.

Make sure that the System Boot Drive

parameter in the Startup Options of BIOS

Setup is not set to [Drive A only].

Load default settings in Setup.

Insert a system diskette into diskette drive

and reboot system.

Make sure the diskette drive configuration

setting in BIOS Setup is correct.

Hard disk drive power.

Diskette drive.

System board.

Table 2-1 BIOS Error Codes, Messages, and Beeps List

BIOS Error Codes,
Messages, beeps

NOTE: To diagnose a problem, first find the BIOS error messages, codes,

or beeps in left column. If directed to a check procedure, replace the FRU
indicated in the check procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.

1780
Primary master hard disk

failure

1781
Primary slave hard disk failure

1782
Secondary master hard disk

failure

1783
Secondary slave hard disk

failure

8602
Mouse error on no Mouse

present

SYSTEM HALTED, (CTRL­ALT-DEL) TO REBOOT ...

Hard Disk(s) failure (80) Hard Disk Drive reset failed.
Hard Disk(s) failure (40) Hard Disk Drive controller diagnostics failed.
Hard Disk(s) failure (20) Hard Disk Drive initialization error.
Hard Disk(s) failure (10) Unable to recalibrate fixed disk.

Action/FRU

A warning message to indicate there has

been change of IDE Primary (Secondary)

Channel Master (Slave) device.

Load default settings in Setup.

Check IDE drive jumper. See “3.5-In. Hard

Disk Drive Jumper Locations” on page 5-11.

IDE drive power.

IDE drive cable/connection.

IDE drive.

A warning message to indicate there has

been change of IDE Primary (Secondary)

Channel Master (Slave) device.

Load default settings in Setup.

Check IDE drive jumper. See ”3.5-In. Hard

Disk Drive Jumper Locations” on page 5-11.

IDE drive power.

IDE drive cable/connection.

IDE drive.

Make sure the Mouse is connected properly

and are set correctly in BIOS Setup.

Mouse.

System board.

Indicates the present boot attempt has been

aborted and the system must be rebooted.

Press and hold down the CTRL and ALT

keys and press DEL.

2-11

2-12

Table 2-1 BIOS Error Codes, Messages, and Beeps List

BIOS Error Codes,
Messages, beeps

NOTE: To diagnose a problem, first find the BIOS error messages, codes,

or beeps in left column. If directed to a check procedure, replace the FRU
indicated in the check procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.

Hard Disk(s) failure (08) Sector Verify failed.

Non-System disk or disk error
Replace and strike any key

when ready

OFFENDING SEGMENT: This message is used in conjunction with the

PRESS A KEY TO REBOOT This will be displayed at the bottom of the

PRESS F1 TO DISABLE NMI,
F2 TO REBOOT

RAM PARITY ERROR –
CHECKING FOR SEGMENT
...

Memory parity Error at ... Indicates a memory parity error at a specific

Memory Verify Error at ...

Action/FRU

Insert a system disk into Drive A: and press

<Enter>.

If you assumed the system would boot from

the hard drive, make sure the controller is

inserted correctly and all cables are properly

attached.

Be sure the disk is formatted as a boot

device. Then reboot the system.

I/O CHANNEL CHECK and RAM PARITY

ERROR messages when the segment that

has caused the problem has been isolated.

screen when an error occurs that requires

you to reboot. Press any key and the system

will reboot.

When BIOS detects a Non-maskable

Interrupt condition during boot, this will allow

you to disable the NMI and continue to boot,

or you can reboot the system with the NMI

enabled.

Indicates a parity error in Random Access

Memory.

location. You can use this location along

with the memory map for your system to find

and replace the bad memory chips.

Indicates an error verifying a value already

written to memory. Use the location along

with your system's memory map to locate the

bad chip.

Table 2-1 BIOS Error Codes, Messages, and Beeps List

BIOS Error Codes,

Action/FRU
Messages, beeps

NOTE: To diagnose a problem, first find the BIOS error messages, codes,

or beeps in left column. If directed to a check procedure, replace the FRU
indicated in the check procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.

OFFENDING ADDRESS NOT
FOUND

This message is used in conjunction with the

I/O CHANNEL CHECK and RAM PARITY

ERROR messages when the segment that

has caused the problem cannot be isolated.
ERROR ENCOUNTERED

INITIALIZING HARD DRIVE

Hard drive cannot be initialized. Be sure the

adapter is installed correctly and all cables

are correctly and firmly attached. Also be

sure the correct hard drive type is selected in

Setup.
ERROR INITIALIZING HARD

DISK CONTROLLER

Cannot initialize controller. Make sure the

cord is correctly and firmly installed in the

bus. Be sure the correct hard drive type is

selected in Setup. Also check to see if any

jumper needs to be set correctly on the hard

drive.
FLOPPY DISK CNTRLR

ERROR OR NO CNTRLR
PRESENT

Cannot find or initialize the floppy drive

controller. Make sure the controller is

installed correctly and firmly. If there are no

floppy drives installed, be sure the Diskette

Drive selection in Setup is set to NONE.

2-13

2-14

Table 2-2 BIOS Error Codes, Messages, and Beeps List

BIOS Error Codes, Messages,
beeps

NOTE: To diagnose a problem, first find the BIOS error messages, codes,

or beeps in left column. If directed to a check procedure, replace the FRU
indicated in the check procedure. If no check procedure is indicated, the first
Action/FRU listed in right column is the most likely cause.

(2: long, 1: short)
2-1-1

2- (repeatedly)

Action/FRU

Beeps

This code indicates that a video error has

occurred and the BIOS cannot initialize the

video screen to display any additional

information.

The code indicates that DRAM error has

occurred. See “Memory (DIMM)” on page 4-

16 to get more information.

Table 2-3 Error Symptoms List

Error Symptoms Action/FRU
NOTE: To diagnose a problem, first find the error symptom in the left

column. If directed to a check procedure, replace the FRU indicated in the
check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.

Processor / Processor Fan

NOTE: Normally, the processor fan should be operative, and the processor

clock setting should be exactly set to match its speed requirement before
diagnosing any processor problems.

Processor fan does not run but

power supply fan runs.

Make sure that the system is not in power

saving mode. See “Power Management

Setup” on page 1-19.

With the system power on, measure the

voltage of processor fan connector FN (see

“Aptiva Type 2187 System Board Layout” on

page 5-3 or see “2187 System Board

Connectors and Functions” on page 5-6). Its

reading should be +12Vdc.

Processor fan.

System board.
Processor test failed. Processor.

System board.

System Board and Memory

NOTE: Ensure that the memory modules are installed properly and the

contact lead is clean before diagnosing any system problems.
Memory test failed. “Memory” on page 2-31

System board
Incorrect memory size shown

or repeated during POST.

Insert the memory modules in the DIMM

sockets properly, then reboot the system.

Memory module. See the “Step 005” of

“Memory” on page 2-31 to replace memory

module.

System board.

2-15

2-16

Table 2-3 Error Symptoms List

Error Symptoms Action/FRU
NOTE: To diagnose a problem, first find the error symptom in the left

column. If directed to a check procedure, replace the FRU indicated in the
check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.

System works but fails to enter

power saving mode when
the “Power Management” is
set to [Enabled], and power
saving timer set in BIOS has
elapsed.

System hangs before system

boot.

System hangs after system

boot.

Blinking cursor only; system

does not work.

NOTE: Ensure that the diskette drive is configured correctly in BIOS Setup
and its read/write head is clean before diagnosing any diskette drive
problems.

Media and drive are

mismatched.

Load default settings.

In Win98, check settings in Control Panel

Power utility.

Reload software from Recovery CD.

“Index of Symptoms, Messages, Error

Codes, or Beeps” on page 2-8.

“Undetermined Problems” on page 2-40.

Execute a system test (“Diagnostics/All

Tests” in PC-Doctor diagnostics program)

and set it to stop at “Halt on Error” to see the

potential cause of the problem.

“Undetermined Problems” on page 2-40.

“Start” on page 2-3.

Diskette/IDE drive connection/cables

Diskette/IDE disk drives

“Undetermined Problems” on page 2-40.

System board

Diskette Drive

Make sure that the diskette drive is

configured correctly in the Disk Drives of

BIOS Setup.

Make sure that the diskette drive is correctly

formatted.

Diskette drive connection/cable

Diskette drive

System board

Table 2-3 Error Symptoms List

Error Symptoms Action/FRU
NOTE: To diagnose a problem, first find the error symptom in the left

column. If directed to a check procedure, replace the FRU indicated in the
check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.

Diskette drive does not work. Make sure that the diskette drive is not set to

[None] in the “Standard CMOS Setup” of

BIOS Setup.

Diskette drive power

Diskette drive connection/cable

Diskette drive

System board
Diskette drive test failed. Diskette

Diskette drive

Diskette drive cable

System board

Hard Disk Drive

NOTE: Ensure hard disk drive is configured correctly in BIOS Setup,

cable/jumper are set correctly before diagnosing any hard disk drive
problems.

Hard disk drive test failed. Load default settings.

Hard disk drive cable.

Hard disk drive.

System board.
Hard disk drive format error. Load default settings.

Hard disk drive cable.

Hard disk drive.

System board.
Hard disk drive write error. Load default settings.

Hard disk drive.

2-17

2-18

Table 2-3 Error Symptoms List

Error Symptoms Action/FRU
NOTE: To diagnose a problem, first find the error symptom in the left

column. If directed to a check procedure, replace the FRU indicated in the
check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.

Hard disk drive LED fails to

light, but system operates
normally.

NOTE: Make sure CD-ROM drive is configured correctly in BIOS Setup,
cable/jumper are set correctly and its laser beam is clean before diagnosing
any CD-ROM drive problems.

CD-ROM drive LED flashes for

more than 30 seconds

before LED shutting off.
Software asks to reinstall disc.
Software displays a reading

CD error.
CD-ROM drive LED doesn’t

come on but works normally.
CD-ROM drive cannot load or

eject when the system is

turned on and its eject

button is pressed and held.
CD-ROM drive does not read

and there are no error codes

or messages are displayed.

With the system power on, measure the
voltage of hard disk LED connector J109(See
“Aptiva Type 2187 System Board Layout” on
page 5-3). Its reading should be:

J109 Hard Disk Drive Idle/Active
pin-1 0 Vdc / 0 Vdc
pin-2 +5 Vdc / +5 Vdc

Hard drive LED cable.

CD-ROM Drive

CD may have dirt or foreign material on it.
Check with a known good disc.

CD is not inserted properly.
CD is damaged.

CD-ROM drive

CD-ROM drive power.
"CD-ROM Drive" on page 2-30.
CD-ROM drive

CD may have dirt or foreign material on it.
Check with a known good disc.

Make sure that the CD-ROM driver is
installed properly.

CD-ROM drive.

Table 2-3 Error Symptoms List

Error Symptoms Action/FRU
NOTE: To diagnose a problem, first find the error symptom in the left

column. If directed to a check procedure, replace the FRU indicated in the
check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.

CD-ROM drive can play audio

CD but no sound output.

Make sure that the headphone jack of the
CD-ROM has an output, then check if the
audio cable from CD-ROM drive to system
board J105 (see “Aptiva Type 2187 System
Board Layout” on page 5-3) is connected
properly.

Turn up the sound volume.
Speaker power/connection/cable.
CD-ROM drive.

Real-Time Clock

Real-time clock is inaccurate. Make sure that the information in the Date

and Time of BIOS Setup is set correctly.
Load default settings.
RTC battery.
System board

Audio

Audio software program

Speaker power/connection/cable.
invokes but no sound comes
from speakers.

Modem

Data/fax modem software

program invokes but cannot

“Factory-Installed Modem Card” on page 2-

26.

receive/send data/fax

Video and Monitor

Video memory test failed.
Video adapter failed.

Remove all non-factory cards.

Load default settings (if screen is readable).

System board

2-19

2-20

Table 2-3 Error Symptoms List

Error Symptoms Action/FRU
NOTE: To diagnose a problem, first find the error symptom in the left

column. If directed to a check procedure, replace the FRU indicated in the
check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.

Display problem:

- Incorrect colors

- No high intensity

- Missing, broken, or

Monitor signal connection/cable.

Monitor

System board
incorrect characters

- Blank monitor(dark)

- Blank monitor(bright)

- Distorted image

- Unreadable monitor

- Other monitor problems

Display changing colors. Monitor signal connection/cable

Monitor

System board

Display problem not listed

above (including blank or
illegible monitor).

"Monitor" on page 2-38.

Load default settings (if screen is readable).

System board

Parallel/Serial Ports

NOTE: Execute “Load BIOS Default Settings” in BIOS Setup to confirm

ports’ presence before diagnosing any parallel/serial ports problems.
Serial or parallel port loop-

back test failed.

Make sure that the LPT# or COM# you test is

the same as is set in BIOS Setup.
Loop-back.
System board.

Printing failed. Make sure that the printer driver is properly

installed.
Refer to the service manual for the printer.
Printer.
Printer cable.
System board.

Printer problems. Refer to the service manual for the printer.

Table 2-3 Error Symptoms List

Error Symptoms Action/FRU
NOTE: To diagnose a problem, first find the error symptom in the left

column. If directed to a check procedure, replace the FRU indicated in the
check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.

Joystick

Game port does not respond

or does not work.

Connect a joystick to the game port, then
execute “Interactive Test/Joystick test” in PC­Doctor diagnostics program.

System board.

Diagnostic Program

Diagnostics programs cannot

be executed.

Reboot the system from the diagnostics
diskette.

Load default settings.
Diagnostics diskette.
Memory module.
System board.

Missing diagnostics files(s). Diagnostics diskette.

Keyboard

Some or all keys on keyboard

“Keyboard“ on page 2-32.

do not work.

Power Supply

Pressing power switch cannot

turn off system.. (Only
unplug power cord from
electrical outlet can turn off
system.)

See ”Power Management Setup” on page 1-

19.
Power switch cable assembly
"Power Supply" on page 2-35.
System board

Pressing power switch cannot

turn on system..

Check the voltage selector on the power

supply if it is off.

Power switch cable assembly.

2-21

2-22

Table 2-3 Error Symptoms List

Error Symptoms Action/FRU
NOTE: To diagnose a problem, first find the error symptom in the left

column. If directed to a check procedure, replace the FRU indicated in the
check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.

Executing software shutdown

from Windows98 Start menu
cannot turn off system. (Only
pressing power switch can
force system to turn off).

Load default settings.
Reload software from Recovery CD.

No system power, or power

supply fan is not running.

Any other problems. “Undetermined Problems” on page 2-40.

"Power Supply" on page 2-35.
System board.

Other Problems

Troubleshooting

Failing Parts or Assemblies: The check procedures generally help you trace

a problem to one part or assembly. The last step of the specific check
procedure you are using indicates that a part or assembly is failing. You
should inspect the part or assembly before you decide to replace it. It might
be loose, dirty, or in need of a small repair. The check procedures might lead
you to two, or even three, possible failing parts or assemblies. The parts that
might be failing are listed in order of the most probable failure. Also, the FRU
parts are defined as replaced units and are not repaired in the field.

Measuring Voltages: Some check procedure steps instruct you to measure
voltages on cable plugs and electronic board connectors. If you are asked to
measure voltage at several places on a plug or connector, a chart next to or
near the instruction indicates the number of the plug or connector, the pin
numbers you should measure, the signal name, and the correct voltage for
the condition you are measuring. Measure the voltage only at the pins listed in
the chart. Remember to set the meter on the correct scale and to put the
meter leads in the correct position for the voltage you are asked to measure.

NOTE: Use frame ground as the ground reference. Attach the black (ground)

lead of meter to frame ground, except where specified otherwise.

2-23

2-24

Factory-Installed Storage Devices

Use this check procedure to test any factory-installed drives.
ATTENTION: The customer may have customized settings in the Setup Utility

(other than default settings) on the computer you are servicing.
Running the Setup Utility might alter those settings. Take note of the
current settings and verify that the customer settings are in place
when service is complete.

NOTE: If you cannot access the hard disk drive or load a diskette from Drive

A or load a CD from the CD-ROM drive, make sure that the BIOS
Setup Utility has the startup sequence set with diskette, CD-ROM,
and hard disk drives.

001 - START

q Insert the diagnostics diskette into the diskette drive.
q Power-off then power-on the system unit.

002 - DO ANY POST MESSAGES, ERROR CODES, BEEPS, OR

SYMPTOMS OCCUR? (YES, READ AHEAD. NO, GO TO STEP 003)

q Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-

8.

q End.

003 -

q Select Utility from the menu.
q Select and execute Tech Support Form from the menu to generate a

system configuration report.

q Compare the system configuration list with the actual devices installed in

system.

NOTE: If necessary, remove the cover and visually compare the devices

installed in the system unit to those shown in the Tech Support
Form.

004 - IF THE NUMBER OF DISKETTE, HARD DISK, OR CD-ROM DRIVE

IS NOT CORRECT, READ AHEAD; OR GO TO STEP 005.

q Check the cable installation of all disk drives.
q Diskette drive should be connected to the system board connector J14.

(See “Aptiva Type 2187 System Board Layout" on page 5-3).

q IDE Primary Channel Master and Slave Drives in BIOS Setup should be

connected to the system board connector J6.(see “Aptiva Type 2187
System Board Layout” on page 5-3.)

q IDE Secondary Channel Master and Slave Drives in BIOS Setup should

be connected to the system board connector J7.(Aptiva Type 2187
System Board Layout” on page 5-3)

NOTE: The CD-ROM drive that comes with system unit should be

configured as IDE Secondary Channel Master device.

q Check the hard disk and CD-ROM drives jumper settings. See “3.5-In.

Hard Disk Drive Jumper Locations” on page 5-11 and "CD-ROM Drive"
on page 2-30.

q Check the voltages of all disk drive power connectors. See “Power

Supply Cable Connector Specifications” on page 5-7.

q Correct the parameter settings under Disk Drives in the BIOS Setup. See

”IDE Drives Setup” on page 1-18.

q In the BIOS Setup, check that the correct drive size is set for the flagged

drive shown in the Installed Devices list.

q Load default settings.
q If the problem remains, check the continuity on the drive and the cable

and replace it if necessary. If that does not fix the problem, replace the
system board.

q End.

005 –

q Select Diagnostics from the PC-Doctor diagnostics program main menu.

Select and execute Floppy Disk Test if you want to test the diskette
drive. Select and execute Hard Disk Test if you want to test the hard
disk drive.

q Select Interactive Tests from the PC-Doctor diagnostics program main

menu, then select and execute CD-ROM/DVD Test if you want to test the
CD-ROM drive.

q If the diagnostics program did not detect a failure, but the system still

displays a failure:

q If an error or other symptom appears, go to “Index of Symptoms,

Messages, Error Codes, or Beeps” on page 2-8.

q If no error can be detected or the symptom is intermittent, go to

“Undetermined Problems” on page 2-40.

q End.

2-25

2-26

Factory-Installed Modem Card

001 - START

q Power off the system unit.
q In Windows 98 Device Manager, make sure that the modem is not

configured with a conflicting COM port and IRQ setting.

q Make sure that the communication software is configured with the correct

COM and IRQ settings (same as COM port and IRQ as the modem).

q Make sure that all communication parameters (baud rate, data, stop and

parity bits) are properly configured and are identical on both sides.

q Connect the phone line to the LINE port of the modem card.

NOTE: Check the outside phone line by connecting a working telephone

to the telephone wall jack. Listen for a dial tone to ensure that
the phone line is good.

002 -

q Insert the diagnostics diskette into the diskette drive.
q Power on the system unit.
q Select Diagnostics menu,
q Select All Tests, then execute Modem test.

003 - DOES THE MODEM PASS THE TEST? (YES, READ AHEAD. NO,

GO TO STEP 004.)

q Power off the system unit.
q Remove all adapter cards.
q Connect a hard disk drive with pre-loaded Windows 98.
q Power on the system unit.
q Perform the following steps under Windows 98.

NOTE: If an operating system other than Microsoft Windows 98 is

installed, the program screens and icons may differ from these
instructions.

q 1. Start Microsoft Windows 98.
q 2. Select the Start icon.
q 3. Select Program, then select Accessories, Hyper Terminal.
q 4. Select an on-line service station, dial and connect to it.

004 - CAN THE MODEM DIAL OUT AND CONNECT TO ANY BBS

SUCCESSFULLY? (YES, READ AHEAD. NO, GO TO STEP 005.)

q The modem adapter functions normally.
q End.

005 -

q Make sure that Windows 98 is properly installed, then power off the

system unit.

q Plug the modem adapter card into a different PCI slot.
q Go to step 002.
q If the error symptom still remains, replace the modem adapter card.
q End.

2-27

2-28

Audio (Not Supported by Diagnostics Program)

NOTE: Audio tests for the sound card cannot be carried out in the PC Doctor

DOS diagnostics program. It is, however, possible to carry out a dial
tone test for the modem.

While performing this check, you may need to enter and exit

001 - START

q Power off the system unit.
q Remove all adapter cards.
q Connect a hard disk drive with pre-loaded Windows 98.
q Power on the system unit.
q Load default settings in setup (audio may be disabled).

002 - DO ANY POST MESSAGES, ERROR CODES, BEEPS, OR

q Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-

q End.

Microsoft Windows 98 several times. When instructed to select an
icon or button, double-click on the item with the mouse.

For more information about using Microsoft Windows 98, see the

user's guide that came with the computer.

If an operating system other than Microsoft Windows 98 is installed,

the program screens and icons may differ from these instructions.

SYMPTOMS APPEAR? (YES, READ AHEAD. NO, GO TO STEP

003)

8.

003 - DO ANY MESSAGES OR ERROR CODES DISPLAY AFTER POST

COMPLETES BUT BEFORE MICROSOFT WINDOWS 98 STARTS?
(YES, READ AHEAD. NO, GO TO STEP 004)

NOTE: If POST does not complete, answer this question "No".

q Make sure that Windows 98 is properly installed.
q End.

004 -

q Perform the following under Windows 98.

NOTE: If an operating system other than Microsoft Windows 98 is

installed, the program screens and icons may differ from these
instructions.

1. Start Microsoft Windows 98.

2. Select the Start icon.

3. Select Settings, then select Control Panel.

4. Select the Sound icon.

5. In the Sound window, select chimes from the Names field. (To test
other adapter card software, select an action from a menu in that
software.)

005 - IS THE PREVIEW BUTTON, OR ACTION IN OTHER SOFTWARE,

SELECTABLE ON THE SCREEN (SHOWN IN BLACK AND NOT
GRAY)? (YES, GO TO STEP 006. NO, READ AHEAD.)

q Make sure that Windows 98 is properly installed.
q Go to step 001.

006 -

q Select the Preview button from the Sound window.

007 - DO YOU HEAR ANY SOUND FROM THE SPEAKER? (YES, READ

AHEAD. NO, GO TO STEP 008.)

q The audio feature is functioning normally. Click Cancel to close the

dialog box. Exit Microsoft Windows 98.

q If the symptom remains or has changed, go to “Index of Symptoms,

Messages, Error Codes, or Beeps” on page 2-8.

q End.

008 -

q Make sure that the volume control is not turned low.
q Make sure that the speaker and its adapter are not damaged.
q Make sure that the speaker is plugged in speak-out jack. See “Aptiva

Type 2187 System Board Layout" on page 5-3.

q If the error cannot be resolved, replace the system board.
q End.

2-29

2-30

CD-ROM Drive

001 - START

q Insert the diagnostics diskette into the diskette drive and make sure that

there is no CD in the CD-ROM drive.

q Select Interactive Tests menu, then select and execute CD-ROM Test.

002 - DO YOU SEE A MESSAGE “NO CD-ROM DRIVE OR MSCDEX

DEVICE DRIVER INSTALLED.” ? (YES, READ AHEAD. NO, GO TO

003.)

q Exit the diagnostics program and power off the system.
q Check and make sure that the CD-ROM drive power cable and audio and

data cables are not damaged and are connected properly.

q Check and make sure that the CD-ROM drive driver is loaded correctly.
q Load default settings.

003 - DO THE TESTS OF OPEN/CLOSE TRAY BY DIAGNOSTICS

PROGRAM AND BY DEPRESSING CD-ROM DRIVE BUTTON
WORK? (YES, READ AHEAD. NO, GO TO STEP 006.)

q Load a known good data CD into the CD-ROM drive and try to read its

content by typing DIR at DOS prompt.

004 - CAN A CD BE READ FROM THE CD-ROM DRIVE? (YES, THEN

THE CD-ROM DRIVE FUNCTIONS NORMALLY. NO, READ
AHEAD.)

q Try reading the CD with a known good CD-ROM drive.

005 - IS THE CD STILL NOT READABLE? (YES, READ AHEAD. NO, GO

TO STEP 006.)

q Replace system board.
q End.

006 -

q Replace CD-ROM drive.
q End.

Memory

001 - START

q Power off the system unit.
q Insert the diagnostics diskette into the diskette drive.
q Make sure that all DIMMs are installed correctly.
q Power on the system unit.
q Take note of any messages, error codes, or symptoms.

002 - DO YOU RECEIVE POST MEMORY ERROR MESSAGE? (YES,

READ AHEAD. NO, GO TO STEP 003)

q Enter BIOS Setup Utility then reboot the system. Take note of any

messages, error codes, or symptoms. If the error message remains, go
to step 005.

003 -

q Follow the screen instructions to run the Memory test.

004 - DOES THE MEMORY TEST COMPLETE WITHOUT AN ERROR?

(YES, READ AHEAD. NO, GO TO STEP 005.)

q The system memory is now functioning correctly. If you suspect an

intermittent problem, run the Memory test again.

q End.

005 -

q Replace each DIMM, one at a time, with a known working DIMM of the

same size and type.

q If the problem does not appear, it means that the last DIMM replaced is

defective. If all DIMMs on the system board have been replaced and the
problem remains, replace system board.

q Go to step 001.

NOTE: If on startup, there is no memory inserted on system board, you

will hear 2-(repeatedly). (2:long beep)

2-31

2-32

Keyboard

001 - START

q Power off the system unit and make sure that the keyboard plug is

connected properly.

002 -

q Insert the diagnostics diskette into the diskette drive and power on the

system unit.

q Select Interactive Tests menu, then execute Keyboard test.

003 - DOES THE KEYBOARD FUNCTION CORRECTLY? (YES, READ

AHEAD. NO, GO TO STEP 004.)

q Keyboard is functioning normally.
q End.

004 - ARE THERE ANY STUCK KEYS OR ANY GRIME IN THE GAP OF

KEYCAPS? (YES, READ AHEAD. NO, GO TO STEP 005.)

q Power off the system unit. Carefully remove the grime and solve the

stuck keys problem.

q Go to step 001.

005 - ARE THERE ANY BROKEN PINS IN THE KEYBOARD PLUG?

(YES, GO TO STEP 007. NO, READ AHEAD.)

q Try with a known good keyboard.

006 - DOES THE ERROR SYMPTOM STILL REMAIN? (YES, READ

AHEAD. NO, GO TO STEP 007.)

q Replace the system board.
q End.

007 -

q Replace the keyboard.
q End.

Mouse

NOTE: A sticking key button can cause the mouse to operate incorrectly. If

you suspect this, go to "Keyboard" on page 2-32.

001 - START

q Make sure that the mouse ball turns freely.
q Make sure that the mouse plug connects properly.

002 -

q Power off the system unit.
q Insert the diagnostics diskette into the diskette drive.
q Power on the system unit.
q Select Interactive Tests menu, then execute Mouse test.

003 - DO YOU SEE THE MOUSE CURSOR IN THE DIAGNOSTICS

PROGRAM? (YES, READ AHEAD. NO, GO TO STEP 011)

q Test right (left) button and check if right (left) button works.

004 - DOES THE MOUSE BUTTON WORK? (YES, READ AHEAD. NO,

GO TO STEP 007)

q Test mouse cursor movement.

005 - DOES THE MOUSE MOVE SMOOTHLY AND KEEP X AND Y

COORDINATES CHANGED? (YES, READ AHEAD. NO, GO TO
STEP 006)

q Mouse is functioning normally.
q End.

006 -

q Power off the system unit.
q Open mouse bottom cover and clean track ball.
q Go to step 002.

007

q Power off the system unit.
q Check the mouse plug.

2-33

2-34

008 - ARE THERE ANY BROKEN PINS IN THE MOUSE PLUG? (YES, GO

TO STEP 010. NO, READ AHEAD.)

q Try with a known good mouse.

009 - DO THE ERROR SYMPTOMS STILL REMAIN? (YES, READ

AHEAD. NO, GO TO STEP 010.)

q Replace the system board.
q End

010 -

q Replace the mouse.
q End.

011 -

q Exit diagnostics program.
q Make sure that the mouse driver is properly installed.
q Go to step 002.

Power Supply

001 - START

q Power off the system unit.
q Check the power cord for continuity. Replace if necessary.
q Check for the correct line voltage from the power outlet, and verify that

the voltage selector switch is set to the correct voltage.

q Power on the system unit.

002 - DOES THE POWER SUPPLY FAN RUN? (YES, GO TO STEP 003.

NO, GO TO STEP 004)

003 - DOES THE SYSTEM FAIL TO SHUT OFF WHEN THE ON/OFF

SWITCH IS PRESSED? (YES, READ AHEAD. NO, GO TO STEP

005)

q You might have a damaged on/off switch cable assembly.
q Disconnect the on/off switch cable assembly connector from the power

supply connector and take an ohm reading.

q Go to step 007.

004 -

q Disconnect the power cord from the back of the system unit.
q Disconnect all power and switch cable connectors from the system board

and the power supply.

q Disconnect the power connectors to all drives.
q Connect the power connector to system board as a power load for driving

up power supply.

q Reconnect the power cord.

005 - DOES THE POWER SUPPLY FAN RUN? (YES, READ AHEAD. NO,

GO TO STEP 009)

q With the system powered on and the power supply fan running, check the

voltages of the power supply connectors for the system board and all
drive connectors, as shown in the following figures.

2-35

2-36

11

20

1

Figure 2-1 Power Supply Connectors (Bottom View)

Figure 2-2 Hard Drive or CD-ROM End of Power Cable

Figure 2-3 3.5-In. Diskette Drive End of Power Cable

10

006 - ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN?

(YES, READ AHEAD. NO, GO TO STEP 009)

q The power supply is working normally.
q If you suspect the on/off switch cable assembly, see Step 003.
q If the fan continues to run when all connectors are plugged back in, go to

“Undetermined Problems” on page 2-40. If the fan stops running when a
drive connector is plugged back in, go to "Start" on page 2-3.

007 - DO YOU HAVE AN OHM READING WHEN THE SWITCH IS

PRESSED AND AN OPEN READING WHEN THE SWITCH IS
RELEASED? (YES, READ AHEAD. NO, GO TO STEP 008)

q Replace the on/off switch cable assembly.

008 -

q Replace the system board.
q End.

009 -

q Replace the power supply.
q End.

2-37

2-38

Monitor

First, set the system to VGA mode. To do this in Windows 98, press the F8

function key during startup. Safe mode (VGA) will be set for Windows 98. Use
the operating system's video setup to change the monitor resolution.

If the monitor type is set to the power saving mode, the screen remains black

and the LED lights or flashes in amber color. When the monitor is turned on
alone, or is turned on and connected to a powered-off system unit, the
monitor LED blinks in amber color. Under the normal operating conditions,
the LED lights in green color.

NOTE: Some monitors have a detachable system I/O signal cable between

001 - START

q Power off the system unit and monitor.
q Remove all adapter cards.
q Make sure that the monitor I/O signal cable is properly connected to the

q Make sure that the power cords are properly connected to the system

q Make sure that the monitor contrast and brightness controls are not

q Make sure that the diagnostics diskette is in the diskette drive.
q Power on the monitor, and wait 20 seconds.
q Power on the system unit.

NOTE: If the monitor was not sold together with the system unit, you may

the monitor and the system unit. Check the line voltage, power cord,
and continuity for the system I/O signal cable before replacing the
monitor. See “Monitor Port Signals” on page 5-14 for pin
identification.

system unit and monitor.

unit and monitor, and that the line voltage is correct.

turned too low.

need to refer to the service information provided with the monitor.