IBM Aptiva 2161 User Manual

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Hardware Maintenance Service for Service Level A

Machine Type 2161 and IBM Monitors

2161

Hardware Maintenance Service for Service Level A

Machine Type 2161 and IBM Monitors

2161

First Edition (January 1997)

The following paragraph does not apply to any state or country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS

MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. References to IBM products, programs, or services do not imply that IBM intends to make them available outside the United States.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be made in later editions. IBM may make improvements and/or changes in the product(s) and/or the program(s) at any time.

For copies of publications related to this product, call toll free 1-800-IBM-7282 in the Continental U.S.A. In Alaska, call 1-414-633-8108. In Canada, call toll free 1-800-465-7999. In British Columbia, call toll free 112-800-465-1234.

Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Voltage Supply Switch Settings .................... vii

Positionnement du sélecteur de tension ............... viii

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Safety Notices (Multi-Lingual Translations) .............. x

Laser Compliance Statement ....................... xiv

Federal Communications Commission (FCC) Notice ........ xvii

Canadian Department of Communications Compliance Statement . xviii

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Chapter Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Parts/Test Point Locations ..................... 1-4

Safety Inspection Guide ....................... 1-4

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Part Number Index ......................... 1-5

Appendix: Model Configurations and FRU Part Numbers ..... 1-5

Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Hardware Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Refresh Rates and Monitor Frequencies .............. 1-11

Power-On Password, CMOS Reset .................. 1-12

Flash (BIOS) Update Procedure .................... 1-13

Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Using the Setup Utility ........................ 1-14

Making Changes with the Setup Utility ............... 1-16

Using Rapid Resume Manager ..................... 1-22

Rapid Resume Manager Features ................. 1-22

Rapid Resume Connectors ..................... 1-23

POST Error History ........................... 1-24

System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

DIMM Identification . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26

Operating Requirements . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Special Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

 Copyright IBM Corp. 1997 iii

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Index of Symptoms, Messages, Error Codes, or Beeps ........ 2-9

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39

Diagnostics and Utilities Device Presence Test ............ 2-40

Factory-Installed Drive Devices .................... 2-43

Diagnostics for Factory-Installed Drive Devices ............ 2-46

Diagnostics for Factory-Installed Riser Card and Sound Card ..... 2-49

33.6 Kbps DSVD Factory-Installed Modem Adapter .......... 2-55

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-59

Undetermined Problem . . . . . . . . . . . . . . . . . . . . . . . . . 2-63

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Power-On Self Test ........................... 3-2

Diagnostics and Utilities CD ...................... 3-3

Creating a Diagnostics Bootable Diskette ............... 3-4

Diagnostic Test Programs ....................... 3-6

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Return Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Using the Advanced Diagnostic Test Programs ............ 3-8

Program Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Viewing the Test Groups ...................... 3-10

Scripting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Changing Logical Unit Numbers ................... 3-11

Test Group Specifications ...................... 3-11

Stopping the Tests ......................... 3-13

Formatting Diskettes . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Hard Disk Drive Boot Error ..................... 3-14

File Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

File Edit Function Key Usage .................... 3-14

Diagnostics Control Keys ...................... 3-16

Display Self Test ............................ 3-17

Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Removals and Replacements—Machine Type 2161 .......... 4-2

2005—Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

2020—3.5-In. Bays . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

2025—5.25-In. Bays . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

2030—Hard Disk Drives ....................... 4-7

2035—Adapter Cards . . . . . . . . . . . . . . . . . . . . . . . . 4-9

2040—Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 4-10

iv Machine Type 2161 - Service Level A Aptiva HMS

2045—Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

2050—Memory (DIMM) . . . . . . . . . . . . . . . . . . . . . . . 4-12

2055—Cache Memory . . . . . . . . . . . . . . . . . . . . . . . . 4-13

2060—Processor Removal . . . . . . . . . . . . . . . . . . . . . 4-14

2080—Lithium Battery . . . . . . . . . . . . . . . . . . . . . . . . 4-15

2085—Indicator LED and Cable ................... 4-16

2090—System Board . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Handling ESD-Sensitive Parts ..................... 4-18

Home Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Software Installation Procedure .................... 4-23

Parts/Test Point Locations ...................... 5-1

System Board Layout .......................... 5-2

System Board Locations ...................... 5-3

System Bus Clock .......................... 5-4

Processor Speed . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Core/Bus Frequency Ratio Settings ................. 5-5

Power Supply Cable Connector Specifications ............. 5-6

Sound Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Modem Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Hard Disk Drive Jumper Settings .................... 5-10

CD-ROM Drive Jumper Settings .................... 5-13

Zip Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Detachable Monitor I/O Signal Cable Connector Test Points ..... 5-15

System Board Connector Specifications ................ 5-16

Safety Inspection Guide ....................... 6-1

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Assemblies (Service Level A) ..................... 7-2

Catalog Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Assembly 1: Machine Type 2161 System Unit - Exterior (SL-A) .. 7-3

Assembly 2: Machine Type 2161 System Unit - Interior (SL-A) .. 7-4

Assembly 3: Diskette, Hard Disk Drives, and Internal Zip Drive .. 7-7

Assembly 4: CD-ROM Drive, Sound and Modem Cards ...... 7-9

Assembly 5: Monitor and Power Cord (Linecord) ......... 7-12

Assembly 6: Keyboard and Mouse ................. 7-15

Assembly 7: Software . . . . . . . . . . . . . . . . . . . . . . . 7-17

Part Number Index .......................... 8-1

Appendix A. Online Support Information .............. A-1

Appendix B. Model/Monitor Configurations and FRU Part Numbers B-1

Contents v

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1

vi Machine Type 2161 - Service Level A Aptiva HMS

Notices

References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM’s intellectual property rights or other legally protectable rights may be used instead of the IBM product, program, or service. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by IBM, are the user’s responsibility.

IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to the IBM Director of Commercial Relations, IBM Corporation, Purchase, NY

10577.

Voltage Supply Switch Settings

Your IBM Aptiva Personal Computer must be set correctly for your voltage supply. If your monitor or system unit has a voltage switch, complete these steps to make sure each switch is set correctly:

1. Determine the correct voltage switch setting for your area:

Voltage Supply

Range

100–127 V 115 V or 115 200–240 V 230 V or 230

2. Locate the voltage switch on the back of your monitor or system unit. If the setting shown on the switch is:

 Correct, start setting up your IBM Aptiva computer.  Incorrect, change the voltage switch setting. (You may need a

small screwdriver.)

 Copyright IBM Corp. 1997 vii

might

have voltage switches, which

Voltage Switch

Setting

Positionnement du sélecteur de tension

Votre Aptiva IBM

peut

comporter des sélecteurs de tension qui doivent être positionnés correctement en fonction de la tension adéquate. Si votre écran ou votre unité centrale sont équipés d’un sélecteur de tension, vérifiez-en le positionnement en procédant de la manière suivante :

1. Le tableau ci-dessous permet de déterminer le positionnement correct du ou des sélecteurs de tension :

Positionnement du

Tensions

100–127 V 115 V ou 115 200–240 V 230 V ou 230

sélecteur de tension

2. Repérez le ou les sélecteurs de tension situés à l’arrière de votre écran ou de votre unité centrale. S’ils sont positionnés de façon :

 Correcte, démarrez la configuration de votre Aptiva IBM.  Incorrecte, modifiez leur position. (Vous pouvez vous aider d’un

petit tournevis.)

viii Machine Type 2161 - Service Level A Aptiva HMS

Safety Information

The construction of the IBM Aptiva Personal Computer provides extra protection against the risk of electrical shock. This computer has a power cord with a three-prong plug that is required to ground metal parts. It is the responsibility of the person installing the computer to connect it to a properly grounded electrical outlet. Seek professional assistance before using an adapter or extension cord; these devices could interrupt the grounding circuit.

If the computer is connected to an electrical outlet that is incorrectly connected to the building wiring, serious electrical shock could result.

For continued protection against the risk of electrical shock:

 Connect your computer only to an electrical outlet of the correct voltage.

If you are unsure about the voltage of the electrical outlet you are using, contact your local power company.

 If your computer has cables other than the power cords, you must

connect them before plugging the power cord into an electrical outlet. Before removing these cables, you must first unplug the power cords from the outlet.

 If your computer has a telephone connection, do not touch the

telephone cords when there is lightning in the area.

 Do not use or store the computer in an area where it can become wet.  Make sure all replacement parts have characteristics identical or

equivalent to the original parts. Other parts may not have the same safety features.

 Personal injury or electrical shock may result if you undertake actions

other than those specifically described in this book. This is particularly true if you try to service or repair the power supply, monitor, or built-in modem. Always refer service or repairs to qualified service personnel.

Notices ix

Safety Notices (Multi-Lingual Translations)

The safety notices in this section are provided in the following languages:

 English  Brazilian/Portuguese  Chinese  French  German  Hungarian  Italian  Russian  Slovakian  Spanish

x Machine Type 2161 - Service Level A Aptiva HMS

Safety Notice 1

Before removing any FRU, power-off the computer, unplug all power cords from electrical outlets, then disconnect any interconnecting cables.

Antes de remover qualquer unidade substituível no local (Field Replaceable Unit - FRU), desligue o computador, retire todos os cabos de alimentação das respectivas tomadas eléctricas, remremova a pilha (se instalada) e, em seguida, desconecte todos os cabos de interligação.

FRU

Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension, débranchez tous les cordons d'alimentation des socles de prise de courant, retirez la batterie et déconnectez tous les cordons d'interface.

Die Stromzufuhr muß abgeschaltet, alle Stromkabel aus der Steckdose gezogen, der Akku entfernt und alle Verbindungskabel abgenommen sein, bevor eine FRU entfernt wird.

A helyszínen cserélhetõ egységek eltávolítása elõtt kapcsolja ki a számítógépet, húzza ki a konnektorból a hálózati csatlakozót, majd távolítsa el az összekötõ kábeleket is.

Prima di rimuovere qualsiasi FRU, spegnere il sistema, scollegare dalle prese elettriche tutti i cavi di alimentazione, rimuovere la batteria e poi scollegare i cavi di interconnessione.

Antes de quitar una FRU, apague el sistema, desenchufe todos los cables de las tomas de corriente eléctrica, quite la batería y, a continuación, desconecte cualquier cable de conexión entre dispositivos.

Notices xi

Safety Notice 2

The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery.

A pilha de lítio representa risco de incêndio, explosão ou queimaduras graves. Não recarregue, desmonte ou exponha a pilha a temperaturas superiores a 100°C (212°F), não a incinere ou ponha o conteúdo da respectiva célula em contacto com a água nem remova o respectivo conector polarizado. Destrua a pilha de acordo com as normas ou regulamentações locais. Utilize apenas a pilha com o "part-number" indicado nas listas apropriadas. A utilização de uma pilha incorrecta pode resultar na igniçãou explosão da mesma.

100 C (212 F)

Elle présente des risques d'incendie, d'explosion ou de brûlures graves. Ne la rechargez pas, ne retirez pas son connecteur polarisé et ne la démontez pas. Ne l'exposez pas à une temperature supérieure à 100°C, ne la faites pas brûler et n'en exposez pas le contenu à l'eau. Mettez la pile au rebut conformément à la réglementation en vigueur. Une pile inappropriée risque de prendre feu ou d'exploser.

Die Systembatterie ist eine Lithiumbatterie. Sie kann sich entzünden, explodieren oder schwere Verbrennungen hervorrufen. Batterien dieses Typs dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt oder verbrannt werden. Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen.

xii Machine Type 2161 - Service Level A Aptiva HMS

Safety Notice 2 Continued

A lítiumelemek meggyulladhatnak, tûz- és robbanásveszélyesek. Ezért ne próbálkozzon az elemek újratöltésével, a csatlakozók eltávolításával, ne kísérletezzen a széjjelszedésükkel ! Óvja õket a 100°C (212°F) fölötti hõmérséklettõl, ne dobja õket tûzbe, és vigyázzon, hogy az elemek cellái ne érintkezhessenek vízzel ! A használt elemeket a helyi hatósági rendelkezéseknek megfelelõen kezelje.

La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato, smontarla, riscaldarla ad una temperatura superiore ai 100 gradi centigradi, incendiarla o gettarla in acqua. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa.

La bateria de repuesto es una bateria de litio y puede provocar incendios, explosiones o quemaduras graves. No la recargue, ni quite el conector polarizado, ni la desmonte, ni caliente por encima de los 100°C (212°F), ni la incinere ni exponga el contenido de sus celdas al agua. Deséchela tal como dispone la normativa local.

Notices xiii

Laser Compliance Statement

Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.

When a CD-ROM drive is installed, note the following.

CAUTION:

Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

O uso de controles, ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados pode resultar em perigosa exposição à radiação.

Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites.

Werden Steuer- und Einstellelemente anders als hier festgesetzt verwendet, kann gefährliche Laserstrahlung auftreten.

L'utilizzo di controlli, regolazioni o l'esecuzione di procedure diverse da quelle specificate possono provocare l'esposizione a

xiv Machine Type 2161 - Service Level A Aptiva HMS

El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí especificados puede provocar la exposición a radiaciones peligrosas.

Opening the CD-ROM drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive. Do not

open.

Some CD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following.

DANGER:

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Radiação por raio laser ao abrir. Não olhe fixo no feixe de luz, não olhe diretamente por meio de instrumentos óticos e evite exposição direta com o feixe de luz.

Rayonnement laser si carter ouvert. Évitez de fixer le faisceau, de le regarder directement avec des instruments optiques, ou de vous exposer au rayon.

Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder über optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden.

Kinyitáskor lézersugár ! Ne nézzen bele se szabad szemmel, se optikai eszközökkel. Kerülje a sugárnyalábbal való érintkezést !

Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici e evitare l'esposizione diretta al fascio.

Notices xv

Radiación láser al abrir. No mire fijamente ni examine con instrumental óptico el haz de luz. Evite la exposición directa al haz.

xvi Machine Type 2161 - Service Level A Aptiva HMS

Federal Communications Commission (FCC) Notice

The following statement applies to this IBM product. The statement for other IBM products intended for use with this product will appear in their accompanying manuals.

Federal Communications Commission (FCC) Statement

Note: This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

 Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notices xvii

Canadian Department of Communications Compliance Statement

This equipment does not exceed Class B limits per radio noise emissions for digital apparatus, set out in the Radio Interference Regulation of the Canadian Department of Communications.

Avis de conformité aux normes du ministère des Communications du Canada

Cet équipement ne dépasse pas les limites de Classe B d'émission de bruits radioélectriques pour les appareils numériques, telles que prescrites par le Règlement sur le brouillage radioélectrique établi par le ministère des Communications du Canada.

Canadian Department of Communications Certification Label

Notice: The Canadian Department of Communications label identifies

certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

xviii Machine Type 2161 - Service Level A Aptiva HMS

Attention

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Étiquette d'homologation du ministère des Communications du Canada

AVIS : L'étiquette du ministère des Communications du Canada identifie le

matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d'exploitation et de sécurité des réseaux de télécommunications. Le ministère n'assure toutefois pas que le matériel fonctionnera à la satisfaction de l'utilisateur.

Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le raccorder aux installations de l'entreprise locale de télécommunications. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. L'abonné ne doit pas oublier qu'il est possible que la conformité aux conditions énoncées ci-dessus n'empêchent pas la dégradation du service dans certaines situations.

Les réparations de matériel homologué doivent être effectuées par un centre d'entretien canadien autorisé désigné par le fournisseur. La compagnie de télécommunications peut demander à l'utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l'utilisateur ou à cause d'un mauvais fonctionnement.

Pour sa propre protection, l'utilisateur doit s'assurer que tous les fils de mise à la terre de la source d'énergie électrique, des lignes téléphoniques et des canalisations d'eau métalliques, s'il y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales.

Attention

L'utilisateur ne doit pas tenter de faire ces raccordements lui-même, il doit avoir recours à un service d'inspection des installations électriques ou à un électricien, selon le cas.

Notices xix

Load Number (LN):

device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load of all the devices does not exceed 100. The load number of the built-in modem is 10.

Indice de charge (IC):

dispositif terminal indique, pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordé à un circuit téléphonique bouclé utilisé par ce dispositif. L'extrémité du circuit bouclé peut consister en n'importe quelle combinaison de dispositifs pourvu que la somme des INDICES DE CHARGE de l'ensemble des dispositifs ne dépasse pas 100. L'indice de charge du modem intégré est de 10.

The load number (LN) assigned to each terminal

L'INDICE DE CHARGE (IC) assigné à chaque

xx Machine Type 2161 - Service Level A Aptiva HMS

Trademarks

The following terms are trademarks or service marks of IBM Corporation in the United States and other countries.

Aptiva AT HelpCenter Home Director IBM Operating System/2

OS/2 Personal System/2 PS/1 PS/2 Rapid Resume SurePath

The following terms are trademarks or service marks of other companies as follows:

America Online America Online, Inc. APM Astek International Ltd. ATI ATI Technologies, Inc. CompuServe CompuServe Incorporated Intel Intel Corporation Microsoft Microsoft Corporation MS Microsoft Corporation OverDrive Intel Corporation Pentium Intel Corporation QAPlus/PRO DiagSoft, Inc. Sound Blaster Creative Labs, Inc. Triplett Triplett Corporation VESA Video Electronics Standards Association VL-Bus Video Electronics Standards Association Windows Microsoft Corporation Zip Iomega Corporation

UNIX is a registered trademark in the United States and other countries licensed exclusively through X/Open Company Limited.

Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation.

Other company, product, and service names used in this publication may be trademarks or service marks of others.

Notices

xxi

xxii Machine Type 2161 - Service Level A Aptiva HMS

Preface

This manual is intended to be used as a stand-alone document to service this product. It is divided into the following chapters:

“General Information” contains a brief description of this manual. “Check Procedures” provides step-by-step instructions that aid in

locating the failing Field Replaceable Unit (FRU). “Diagnostic Aids” explains the diagnostic aids that are available for

troubleshooting problems on the system unit.

“Repair Information” contains the procedures for removing FRUs. “Parts/Test Point Locations” contains illustrations of the locations of

the major parts and connectors. “Safety Inspection Guide” contains information about inspecting a

machine for safety problems before putting the machine under a Maintenance Agreement.

“Parts Catalog” contains descriptions, illustrations, and part numbers for individual FRUs.

Appendix A, “Online Support Information” contains online support information.

“Part Number Index” contains part numbers listed in numerical order. Appendix B, “Model/Monitor Configurations and FRU Part

Numbers” contains models and FRUs listed by part number for all

countries.

 Copyright IBM Corp. 1997 xxiii

xxiv Machine Type 2161 - Service Level A Aptiva HMS

General Information

Chapter Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Parts/Test Point Locations ..................... 1-4

Safety Inspection Guide ....................... 1-4

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Part Number Index ......................... 1-5

Appendix: Model Configurations and FRU Part Numbers ..... 1-5

Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Hardware Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Refresh Rates and Monitor Frequencies .............. 1-11

Power-On Password, CMOS Reset .................. 1-12

Flash (BIOS) Update Procedure .................... 1-13

Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Using the Setup Utility ........................ 1-14

Making Changes with the Setup Utility ............... 1-16

Using Rapid Resume Manager ..................... 1-22

Rapid Resume Manager Features ................. 1-22

Rapid Resume Connectors ..................... 1-23

POST Error History ........................... 1-24

System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

DIMM Identification . . . . . . . . . . . . . . . . . . . . . . . . . 1-25

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26

Operating Requirements . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Special Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

 Copyright IBM Corp. 1997 1-1

Chapter Description

This chapter contains general information about the contents of this manual, product descriptions, and other information useful when servicing the product.

Diagnostic Information

The diagnostic information contains the check procedures you use to diagnose and isolate product failures. Diagnostic information consists of:

Start:

This is the starting point for any diagnostic action. Based on

high-level symptoms, the information in this check procedure directs

you to more detailed procedures to help you resolve the machine

failure.

Symptoms, Messages, Error Codes, and Beeps:

The Index of Symptoms, Messages, Error Codes, or Beeps lists

symptoms and their probable causes, and directs you to the applicable

check procedures to help you resolve the machine failure. The index

also lists which FRU is the likely cause of the problem.

Check Procedures:

When the Start check procedure sends you to a specific check

procedure or the Index of Symptoms, Messages, Error Codes, or

Beeps, turn to that section and perform the steps as instructed. If

there are any notes or instructions at the top of the page, read them

before you start the procedure.

Carefully read each step of the check procedure and perform the

appropriate action as instructed. If you do not remember the location

of a specific part or test point, or if you do not remember an

adjustment or removal procedure, see the chapter with that

information. Always return to the check procedure after you do this.

In some cases, you are sent to other check procedures to find the

failure.

Diagnostic Aids:

The Diagnostic Aids chapter contains additional information to help

you diagnose a failure of a specific part. A Diagnostics and Utilities

CD, that comes with this book, is used to run diagnostic programs to

test IBM components of the system. Instructions are included in this

chapter on how to create a bootable diagnostics diskette. How to use

the Advanced Diagnostic test programs is also included in this

chapter.

1-2 Machine Type 2161 - Service Level A Aptiva HMS

Using the Check Procedures

Failing Parts or Assemblies:

trace a problem to one part or assembly. The last step of the specific check procedure you are using indicates that a part or assembly is failing. You should inspect the part or assembly before you decide to replace it. It might be loose, dirty, or in need of a small repair. The check procedures might lead you to two, or even three, possible failing parts or assemblies. The parts that might be failing are listed in order of the most probable failure.

Measuring Voltages:

voltages on cable plugs and electronic board connectors. If you are asked to measure voltage at several places on a plug or connector, a chart next to or near the instruction indicates the number of the plug or connector, the pin numbers you should measure, the signal name, and the correct voltage for the condition you are measuring. Measure the voltage only at the pins listed in the chart. Remember to set the meter on the correct scale and to put the meter leads in the correct position for the voltage you are asked to measure.

Note: Use frame ground for the ground reference. Attach the black meter

(ground) lead to frame ground, except where specified otherwise.

Many check procedure steps instruct you to measure

The check procedures generally help you

Diagnostic Aids

This chapter contains information outside the check procedures to help you diagnose a failure of a specific part. Some diagnostic aids are resident in the machine, such as the Power-On Self Test (POST). The machine performs the POST each time it is powered on. Use this information throughout the diagnostic procedures. You should become familiar with the POST and be able to determine if the machine performed all the steps.

POST:

unit is powered on (when Rapid Resume is enabled, a shorter version of POST is initiated—see “Rapid Resume” on page 1-18). The POST is a series of system checks and initializations that verify the correct operation of the base system. Two classifications of malfunctions might be detected during the POST: critical and noncritical.

Critical malfunctions

incorrect results that are apparent to the user. Examples of critical errors include processor or interrupt controller malfunctions. If a critical error is detected during the POST, an attempt is made to indicate the error, and all testing halts.

General Information 1-3

The normal POST is initiated automatically each time the system

prevent the system from operating at all, or could cause

Noncritical malfunctions

the user. An example of a noncritical error is a memory module failure. If a noncritical error occurs, an error code is displayed, and the testing is stopped. Testing can be continued on a noncritical error by pressing the Esc key.

After a successful POST (one in which no critical errors were detected), a single short beep is generated. The system attempts to load an operating system. The system can be customized for different start (boot) methods.

The system’s default startup sequence automatically looks for the operating system files on the hard disk if the files are not found on diskette.

Note: Remember that the POST does not test all areas, but only those that allow the system to operate well enough to run the Diagnostics and Utilities program.

cause incorrect results that might not be apparent to

Repair Information

This chapter contains removal and replacement instructions.

Parts/Test Point Locations

This chapter contains system board layouts and jumper settings. It is useful when you are asked to measure voltages. Use this information to help you locate parts such as electronic boards, connectors, pin numbers, and test points. This chapter also contains jumper and dual in-line package (DIP) switch settings for modems, and jumper settings for the hard disk drive, CD-ROM (compact disc–read-only memory) drive, and sound adapter card.

Safety Inspection Guide

This chapter contains guidelines to help you identify possible safety concerns. Use this information to inspect a machine for safety problems before putting the machine under a Maintenance Agreement.

Parts Catalog

This catalog includes figures, part numbers, and part names. It also contains detailed system board descriptions.

1-4 Machine Type 2161 - Service Level A Aptiva HMS

Part Number Index

This chapter contains part numbers listed in numerical order.

Appendix: Model Configurations and FRU Part Numbers

This appendix contains tables, listed by country, of models and FRU part numbers. Refer to this when ordering FRUs or to determine the part number of the system board or DIMM installed in the machine you are servicing.

General Information 1-5

Product Description

This manual contains service information for the Service Level A (SL-A) models of the Type 2161 IBM Aptiva Personal Computer, worldwide.

 The Machine Type 2161 contains slots for seven adapter cards and

bays for six input/output devices (drives).

For FRU parts information, see the Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1.

VESA Local Bus Note:

to the Video Electronics Standards Association (VESA) VL-Bus Specification

2.0 (32 bit). Local bus adapter cards vary in degree of adherence to this standard. Therefore, IBM cannot guarantee that all available local bus option cards will perform according to manufacturer’s claims.

The Type 2161 will support Internal or External video, but not both simultaneously.

Security:

on page 1-12.

System Board:

computer. See “System Board Layout” on page 5-2 for system board jumper and connector locations.

The Type 2161 system board supports Pentium processors and has the following features:

 Socket 7-ZIF connector for P54C or P55C processor. You must remove

 16 KB internal cache memory, and also supports an optional 256 KB or

 2 MB Video DRAM soldered on the system board.

 Two, 168-pin Gold, EDO, Unbuffered, Synchronous Dynamic Random

Power-on password. See “Power-On Password, CMOS Reset”

One system board is available for the Aptiva Type 2161

the old processor to install an upgrade processor.

512 KB external cache module.

An additional 2 MB of video memory can be installed for a total of 4 MB of video memory. The 2 MB of video memory upgrade must have the following specifications:

– 2 MB SGRAM ATI for 3D Rage 2 – 83 MHz (-12 ns) or 100 MHz (-10 ns) – 3.3 V dc – Dual (2X27 headers with 0.1-inch pin pitch and 2.65-inch header

separation.

Access Memory (SDRAM) DIMM module sockets.

The VESA local bus connector generally conforms

1-6 Machine Type 2161 - Service Level A Aptiva HMS

Depending on model, 16 MB or 32 MB of system memory is supplied. Maximum system board memory is 64 MB.

 Ports: serial, USB (Universal Serial Bus), parallel, keyboard, mouse,

and video.

 Connectors for:

– PCI/ISA riser card (2x106-pin) – VESA Video Feature (2x20 un-shrouded) – Input power (12-pin) – AT diskette drives (34-pin) – Two 40-pin IDE drive controllers: a primary local bus IDE that

supports two hard disk drives and a secondary IDE that supports a CD-ROM drive and one hard disk drive, or two hard disk drives.

Note: The IDE connectors can each support two drives of Modes 0-4. Mode 0, 1, 2, 3, 4, etc. are the progressive industry levels for IDE.

 Power-on switch 2-wire connector and a power supply auxiliary control

3-wire connector for Rapid Resume features.

 Wake Up on Ring connector for Rapid Resume automatic wake-up

features.

 Lithium battery.

Processors

One of the following processors can be installed:

 Pentium P54C-133 MHz  Pentium P55C-166 MHz internal; 66 MHz external  Pentium P55C-200 MHz internal; 66 MHz external

internal; 66 MHz external

Modem Adapter Card

The following Data/FAX/Voice/Speech modem support is available:

 33600 bps data  14400 bps send and receive FAX

MHz denotes internal clock speed of the microprocessor only; other factors also affect application performance.

General Information

1-7

Power Supplies (with Rapid Resume Features)

 The power supply is a 145-W switchable high/low voltage power supply

with a variable fan speed and a connector for a detachable grounded 3-wire power cord. The power cable has four DASD connectors: one mini power connector and three standard 4-pin connectors. The power supply also has a non-switched appliance outlet connector.

 For some countries outside the United States, the power supply might

have five standard 4-pin connectors and one mini power connector, for a total of six DASD connectors.

 To support the Rapid Resume feature, all power supplies have a 3-wire

auxiliary control cable that connects to the system board. There is no on/off switch cable assembly for the power supplies.

Cables

All models contain one cable for hard disk drives and one cable for diskette drives. A momentary power switch and cable assembly that connects to the system board, a Wake Up on Ring modem cable, and a voice modem cable are also included.

Diskette Drive—AT-type

All models except Japan models contain a 3.5-in. 1.44 MB slimline diskette drive. Japan models support 3.5-in. 1.2 MB mode 3 diskette drive.

Multimedia

 5.25-in. high-performance, 8-16X CAV (Constant Angular Velocity)

CD-ROM IDE/AT drive that can read data and play audio from standard and mini CD-ROM and audio compact discs (audio CDs). It is compatible with industry-standard multimedia requirements.

Note: CAV CD-ROM drives run at a constant speed. This causes eight-speed reading at the disk hub and sixteen-speed reading at the disk edge.

 An audio cable.  Sound adapter card.  A CD-ROM drive system interface cable.  One pair of external speakers (model 10 or model 20).  Sub Woofer (on some models).  Speaker power cable.

 Microphone.

 Joystick (on some models).

1-8 Machine Type 2161 - Service Level A Aptiva HMS

Hard Disk Drive

The hard disk drive is a 3.5-in. slimline IDE AT drive with “look-ahead” cache memory and a minimum of 14 ms average access time. Access time varies by the hard disk drive and the hard disk drive manufacturer.

Monitors

 SVGA (Super Video Graphics Array) Monitors include:

– .28-mm dot pitch, digital/borderless.

– Power switch.

– Up to nine user controls: contrast, brightness, horizontal control,

vertical control, horizontal size, vertical size, pin cushion, and

trapezoid. Colorpoint adjust on some models. – Connector for a detachable grounded 3-wire power cord. – 1.5-m (4.9-ft) or 1.8-m (5.8-ft) attached signal cable. – Most models have auto-sensing power input for 100 V ac to

240 V ac. Some models are single voltage input or have manual

switches to select power input (110 V ac or 220 V ac).

 SVGA Multi-Scanning Monitors include:

– .28-mm dot pitch multi-scanning, non-interlaced VGA, 800x600 and

1024x768 modes. – Power switch. Some models are rated as Power Saver monitors

that reduce power consumption when Rapid Resume is enabled.

See “Parts Catalog” on page 7-1 for FRU part numbers. – Up to seven user controls: horizontal position, vertical position,

brightness, contrast, horizontal size, and vertical size. Side

pincushion and trapezoidal control on some models. – Connector for a detachable grounded 3-wire power cord. – 1.5-m (4.9-ft) attached signal cable (detachable on some models). – Single voltage input.

Keyboard

101-key, 102-key, or 104-key rubber dome or buckling-spring enhanced keyboard with 1.8-m (6-foot) cable.

Mouse

Mouse with 1.8-m (6-foot) cable

General Information 1-9

Hardware Interfaces

The following peripheral interfaces for adapters, options, and drives are supported in the system unit.

Table 1-1. Hardware Interfaces

Item Interface

Hard disk drives IDE mode 4 local bus interface (American National

Standards Institute–ANSI)

Input/output (I/O) adapter cards

Diskette drives AT diskette interface Video For refresh rates and monitor frequency settings, see

Serial 9-pin connector with RS232D electrical interface USB Universal Serial Bus. High speed serial bus designed

Parallel Bidirectional. ECP bidirectional and EPP bidirectional

Pointing device IBM PS/2-compatible mouse Keyboard device IBM PS/2-compatible enhanced keyboard CD-ROM drive AT IDE, extended architecture (XA) enabled drive Joystick Industry-standard device

Adapters that are IBM AT-ISA compatible and operate at 8 MHz. PCI local bus adapter cards and Plug and Play adapter cards are supported.

“Refresh Rates and Monitor Frequencies” on page 1-11. Physical interface is compatible with the IBM Personal System/2 (PS/2) VGA interface.

for USB protocol.

interfaces are supported.

1-10 Machine Type 2161 - Service Level A Aptiva HMS

Refresh Rates and Monitor Frequencies

The following table lists the maximum vertical refresh rates for the Type 2161 system board that contains a ATI-MACH64 video chip with 2 MB of video DRAM.

Table 1-2. Maximum Vertical Refresh Rates (Hz)

Type 2161 System Board with a ATI-MACH64 Video Chip with 2 MB DRAM Resolution → 640x480 800x600 1024x768 1280x1024 Color ↓ 256 120 Hz. 120 Hz. 120 Hz. 85 Hz. 64,000 120 Hz. 120 Hz. 120 Hz. N/A 16,000,000 120 Hz. 120 Hz. N/A N/A

General Information 1-11

Power-On Password, CMOS Reset

A power-on password denies access to the system by an unauthorized user when the system is powered on. When a power-on password is active, the password prompt appears on the screen each time the system is powered on. The system unit starts after the proper password is entered.

In some cases, you might be required to service a system with an active and unknown power-on password. To clear a password from the system, first identify the system CMOS/Power on password jumper by referring to “System Board Layout” on page 5-2, then follow these steps.

1. Power-off the system unit.

2. Unplug the power cable from the electrical outlet. Attention: Do not attempt these steps with the power cord plugged into

the electrical outlet. The power supply maintains +5 V dc of auxiliary power when the power switch is powered off. System damage might result if the power cord is not unplugged during testing or repair.

3. Locate the CMOS/power on password jumper, JP6, on the system board.

4. Move the jumper from pins 1-2 to pins 2-3 to erase the password. See “System Board Layout” on page 5-2.

5. The system detects the change and the password, time, and date are erased from memory. Rapid Resume settings are also deleted. (See “Rapid Resume” on page 1-18.)

6. Move the jumper from pins 2-3 to pins 1-2 for normal operation.

7. Plug the power cable into the electrical outlet and power-on the system unit.

8. Run the Setup Utility to restore the configuration settings. Press Esc to save with the password disabled.

9. When you are finished servicing the machine, run the Setup Utility to restore the configuration settings. (You must reset the time, date, and any Rapid Resume settings. See “Rapid Resume” on page 1-18.)

1-12 Machine Type 2161 - Service Level A Aptiva HMS

Notes:

1. To reinstall the password, the user must enter a password in the Setup

Utility.

2. Disabling the power on password reconfigures the system. Run the

Setup Utility to clear any 16X errors.

3. To determine if the machine you are servicing has the Rapid Resume

feature enabled, run the Setup Utility and check to see if Rapid Resume is enabled. See “Starting the Setup Utility” on page 1-14.

Flash (BIOS) Update Procedure

Attention

The system board Flash Enable jumper, JP4, default position is set to

enabled

Flash Enable jumper is set to the jumpers by referring to “System Board Layout” on page 5-2.

Also, check the Flash diskette for a README file and if present, review it for any model-specific information.

. If the following flash procedure does not work, verify that the

enabled

position. See Flash program

1. Power-off the computer.

2. Insert the Flash diskette into diskette drive A.

3. Power-on the computer.

4. Follow the instructions on the screen to complete the flash (BIOS)

update procedure.

General Information 1-13

Setup Utility

The Setup Utility lets you view and change important information about the computer and its hardware.

Using the Setup Utility

You might need to use the Setup Utility in the following situations:

 If you add or replace a hardware option (such as a diskette drive, hard

disk drive, or memory module), and you want to verify or make a change.

 To verify a change after removing a hardware option.  If you get an error code and message.

You can also use the Setup Utility to:

 Check the computer’s hardware features. For example, you can use

this program to check the amount of memory or the size of the hard disk in the computer.

 Change the computer’s serial and parallel port settings, and the parallel

port mode.

 Set up or change a password on the computer.  Change the date and time on the computer.  Reduce the amount of energy the computer uses by setting up the

computer’s Rapid Resume features.

 Determine which Plug and Play adapter cards you want configured by

system BIOS.

Starting the Setup Utility

The Setup Utility displays screens that let you view information about how the computer is set up (called the configuration), or change certain information on the computer. There are two ways to display the Setup Utility screen:

 When you power the computer on, this symbol appears:

Press F1 while the symbol is displayed to get the Setup Utility screen.

1-14 Machine Type 2161 - Service Level A Aptiva HMS

 If you have an error, the computer shows a popup window with an error

code and description. Press Enter to get the Setup Utility screen (see Figure 1-1 on page 1-16).

The Setup Utility screens display the type of information shown here. The actual screens on the computer might look slightly different, but they operate the same way.

Here are the keys you use to move through and make changes to the Setup Utility screens.

Keys Function

↑ ↓ Use these arrow keys to highlight an option. ← → Use these arrow keys to make a selection and change an

option.

F1 Help. Press this key if you want more information about an

option or using the screen.

F2 General Help. Press this key if you want general information

about the computer features.

Page Down Press this key to see the next page (screen). Page Up Press this key to go to the previous page (screen).

 Brackets [ ] show you which options can be changed on the screen.  The * symbol on the screen shows you that an option has been

changed.

Now that you know how to work with the Setup Utility screens, read on to learn about the options you can change on the screen.

General Information 1-15

à ð

--------------------------

Main Menu

------------------------

System Information Video Information Disk Drives Input/Output Ports Rapid Resume

Startup Options Model Information

Advanced Options

IBM SurePath Setup Utility

Select a Menu:

Plug and Play

Date and Time

Figure 1-1. Setup Utility Screen

Making Changes with the Setup Utility

You can change only some of the information that appears on the Setup Utility screen. The information you can change is always enclosed in brackets like this: [Disabled]. The entries on the screen that you cannot change provide useful information about the computer and its hardware. For example, if the mouse is not working or installed incorrectly, the entry will show if it is disabled or not installed.

Here are the options available on the Setup Utility screens:

System Information:

features. (This is an

Video Information:

This screen provides a summary of the computer

information only

screen and cannot be changed.)

This option displays the name of the video controller and the video memory installed on the system board. The system is shipped with 2 MB of video memory installed. An additional 2 MB of video memory can be installed for a maximum of 4 MB. For more information on monitors, monitor frequencies, and refresh rates, see “Hardware Interfaces” on page 1-10.

1-16 Machine Type 2161 - Service Level A Aptiva HMS

Disk Drives:

This screen provides information about the installed diskette drives, hard disk drives, and CD-ROM installed in the computer. Hard Disk Drive 1 on this screen is the hard disk that came with the computer.

If you add or change a drive, you must select the correct drive type on this screen. If you are adding a hard disk or CD-ROM to the computer, see “System Board Layout” on page 5-2. If both a CD-ROM drive and a hard disk drive are installed, the jumpers on the hard disk drive must be set to master for the hard drive to appear as Drive 3 on the Setup Utility screen. The CD-ROM must be set as the slave device. It will appear as Drive 4 on the screen.

If a hard disk is the only drive attached to the secondary hard disk drive connector, it appears as Drive 3 on the Setup Utility screen. If two hard disks are attached to this connector, they appear as Drives 3 and 4 on the screen.

Input/Output Ports:

This screen allows you to you change the serial and parallel port addresses. Mouse and keyboard information is also provided on this screen.

The computer has one serial port and one parallel port. Each port has a special address (identifying location) assigned to it. If you add any additional serial or parallel port adapters, make sure that each port has a different address.

 The serial port default address is 2F8-IRQ3.  The parallel port default address is 3BCh.

Other serial and parallel port addresses are available. However, if you change an address on this screen, you might also need to make changes to the software. For instructions on changing the software, see the user’s guide or online information supplied with the software.

The Parallel Port Mode allows you to change the mode of the parallel port. The standard mode for the parallel port is the Compatible mode. You can increase the efficiency of the parallel port by using Enhanced modes with supporting hardware.

Note: The Enhanced modes use recent technology and are only supported by newer hardware (such as a printer).

If you change the mode of the parallel port, you might need to make changes to the supported hardware and its software.

General Information 1-17

Rapid Resume:

features. Rapid Resume is an exclusive IBM energy-saving feature with many useful options. See “Using Rapid Resume Manager” on page 1-22 for more information.

Rapid Resume can:

 Save the current state of the computer when you power it off. Any

applications or programs open when the computer is powered off will be open when the computer is powered back on.

 Automatically power off the computer when you have not used the

mouse, keyboard, or hard disk for an amount of time you select. If you have an energy-saving monitor, it will also power off.

 Put the computer in a Standby mode to conserve energy when you

have not used the mouse, keyboard, or hard disk for an amount of time you select.

 Reduce the time the computer takes to start up.  Automatically power-on the computer when the phone rings so that the

computer can receive a fax (Wake Up on Ring).

 Automatically power-on the computer at a date and time you choose

(Wake Up on Alarm).

The following are the Rapid Resume options you can change:

APM BIOS Mode:

language that runs the computer. The APM BIOS Mode option shows you the advanced power management (APM) mode that the operating system’s APM driver should use when it communicates with BIOS. For Microsoft Windows 95, APM BIOS Mode should be set to 32-Bit Protected.

Note: If you are using the OS/2 operating system, select 16-Bit Protected for the APM BIOS Mode.

This screen provides information about the Rapid Resume

The Basic Input/Output System (BIOS) is the machine

Rapid Resume:

off (Disabled). Note: APM BIOS must be enabled before enabling Rapid Resume.

Automatic Power Off

that will pass before the computer powers off automatically. For example: 3ð minutes means that if the mouse, keyboard, or hard disk are not used for 30 minutes, the computer powers off automatically. Only energy-saving monitors will power off automatically with Rapid Resume.

This screen lets you turn Rapid Resume on (Enabled) or

is the option that allows you to set the amount of time

1-18 Machine Type 2161 - Service Level A Aptiva HMS

The current state of the computer is saved before the computer powers off. Any applications or programs open when the computer powers off will be open when you power the computer back on.

Initialize Adapter Cards

cards are restarted (initialized) when you power-on the computer.

Standby Timer

will pass before the computer starts conserving energy. For example: 15 minutes means that if the mouse, keyboard, and hard disk drive are not used for 15 minutes, the monitor goes blank and the hard disk drive in the computer starts using less power.

Note: Only energy-saving monitors power down during standby. If you are using the Automatic Power Off feature, the time you set for

Standby must be less than the time you set for Automatic Power Off. Otherwise, the computer will power off before it enters Standby.

is the option that allows you to set the amount of time that

Standby Snapshot

computer saved when it enters Standby. If the electricity goes out or the computer is powered off while in Standby, the computer resumes at the saved state when you power it back on. Any applications or programs open when the computer shut down will be open when the power returns.

Monitor mode

of processor installed in the computer. If you see this option, you can change the power mode used to blank the monitor during Standby. If you have an energy-saving monitor, the VESA DPMS setting powers the monitor back on fastest.

Note: Only energy-saving monitors will power down during Standby.

is an option might or might not appear depending on the type

is the option that indicates whether the adapter

is the option that allows you to have the state of the

Halt CPU when Idle

Standby. This conserves power without affecting the operation of the computer.

Wake Up on Ring

on automatically when the phone rings. This is useful if you have a fax modem and use the computer to receive faxes. To use this feature, you must have an internal modem that supports Wake Up on Ring, or an external modem connected to serial port A on the back of the computer.

Note: With Wake Up on Ring, the computer might power-on automatically when you dial out on a rotary or pulse telephone. If this occurs, disable the

General Information 1-19

is the option that allows you to halt the CPU during

is the option that allows you to have the computer power

Wake Up on Ring feature and use it only when you know you will have incoming fax communications.

Indicator

constant rate to indicate that the computer answered the phone one or more times. The Indicator resets when you power the computer on.

Wake Up on Alarm

power-on automatically at a date and time you specify. Choose the date and time in the Alarm Date and Alarm Time fields. If you select Daily Event, you can set the Alarm Time, but not the Date.

Alarm Date and Time

want the computer to power-on automatically. Enter the date in the format shown on the screen.

Type the time in 24-hour format. For example: 12 midnight is ðð:ðð

12 noon is 12:ðð 1 p.m. is 13:ðð

Plug and Play:

features. The screen includes the Auto Configure Cards option, and a list of all Plug and Play adapter cards installed in the computer.

Auto Configure Cards

is a Wake Up on Ring feature that makes the power light blink at a

is the option that allows you to have the computer

are options that allow you to set the date and time you

This screen provides information about the Plug and Play

is an option that allows you the choice of:

 All Plug and Play adapter cards configured by system BIOS  Only Plug and Play adapter cards required to boot the system

configured by system BIOS

If you have a Plug and Play operating system, the computer might function better if only the Plug and Play adapter cards required to boot the system are configured by system BIOS. If you choose to have only the adapter cards required to boot the system configured by system BIOS, use the operating system’s Plug and Play utilities to configure the other Plug and Play cards.

Plug and Play Adapter Cards

cards you have installed in the system unit. Note: Only the newest operating systems support Plug and Play adapter

cards. See the documentation supplied with the operating system to determine if it supports Plug and Play adapter cards.

is the option that lists all the Plug and Play

1-20 Machine Type 2161 - Service Level A Aptiva HMS

Startup Options:

power-on (startup) sequence. When you power the computer on, it looks for the operating system files. Use the Startup Sequence option to tell the computer where to look for these files. The computer can search for these files on a diskette, an adapter card, a network, or a hard disk.

The system’s startup sequence automatically looks for the operating system files on the hard disk if the files are not found on diskette.

Model Information:

BIOS version level number, and BIOS manufacturing date.

Date and Time:

computer. The changes take effect immediately. Type the date in the format shown on the screen.

Type the time in 24-hour format. For example: 12 midnight is ðð:ðð

12 noon is 12:ðð 1 p.m. is 13:ðð

Advanced Options:

computer supports.

 Security options (power on password, diskette drive, keyboard)

Power On Password

password to restrict the use of the computer. Each time the computer is powered on, you must enter this password before you can use the computer. A password can be up to seven characters long (letters, numbers, or both). Once you create the password, be sure to write it down and put it in a secure place.

Diskette Drive Access

access.

Operate without Keyboard

keyboard.

Operate without Diskette Drive(s)

diskette drive.

 Cache options (cache size, cache state)

This option shows the amount of internal cache memory in the computer’s processor. You cannot add internal cache memory to the computer.

This screen provides information about the computer

This screen provides model number, serial number,

This screen allows you to change the date and time on the

This screen provides the following features that the

is the option that allows you to create a power on

allows you to enable or disable the diskette drive

allows you the enable or disable the

allows you to enable or disable the

General Information 1-21

Cache memory is special buffer storage that holds frequently used instructions and data, and works faster than main storage. With cache memory installed, the applications and programs run faster. You can disable cache memory to slow down the computer.

 ROM shadowing

This feature provides memory boundary information.

 Memory options

This feature provides standard and EDO feature information.

 PCI card options

This feature allows you to enable or disable card bus mastering.

Using Rapid Resume Manager

The IBM Aptiva is supplied with special software called Rapid Resume Manager that makes using the computer easier and more economical.

Rapid Resume Manager Features

The Rapid Resume Manager has the following features:

Rapid Resume:

power-off the computer. The next time you power-on the computer, the programs and files will open just as you left them. The Automatic Power Off option saves energy by turning the computer off after it has not been used for a period of time that you set.

Standby:

period of time that you set.

Scheduler:

sending a fax.

Wake Up on Ring:

receive a fax. Wake Up on Ring can also be controlled through serial port A. System jumper JP12 is used to enable or disable Wake Up on Ring control over any device connected to serial port A. See “System Board Layout” on page 5-2.

The following table describes the way the computer will normally operate when one of the Rapid Resume Manager features is enabled. See the online Aptiva Index for step-by-step instructions for enabling Rapid Resume Manager features.

Remembers all open or running applications when you

Lets the computer use less energy after it has been inactive for a

Turns on the computer for an activity that you specify, such as

Turns on the computer when the phone rings to let you

1-22 Machine Type 2161 - Service Level A Aptiva HMS

Table 1-3. Rapid Resume Manager Normal Operation

What Happens Explanation

Task List appears after turning on the computer.

Delay before mouse works.

Computer waits before turning off.

Can’t start the computer from diskette if Rapid Resume is enabled.

Computer comes on when the phone rings.

Computer comes on when you haven’t pushed the on/off button.

System unit power indicator light is blinking, but system unit is turned off.

This is a normal feature of Rapid Resume. Use the Task List to return to an application or disable the Task List in the Rapid Resume options window.

This is normal for the Standby feature of Rapid Resume. It might take a few seconds.

This is normal. In some cases, it can take up to several seconds before Rapid Resume saves the data and turns off the machine.

After you power-on the computer, press Ctrl+Alt+Del when you see the Rapid Resume screen. There might be a slight delay before the computer restarts.

This is a normal feature of Wake Up on Ring. Disable Wake Up on Ring in Rapid Resume Manager or in the Setup Utility.

This is a normal feature of Scheduler. If you don’t want this to happen, disable Scheduler in Rapid Resume Manager or Wake Up on Alarm in the Setup Utility.

This is a normal feature of Wake Up on Ring enabled with the Ring Indicator option selected. A fax might be waiting.

Rapid Resume Connectors

The Rapid Resume feature connectors on the system board are one 3-pin latched connector for the power supply and one 2-pin latched connector for the power switch and cable assembly. To remove the latched connector, press in the latch using the tip of a screwdriver to release the connector. See “System Board Layout” on page 5-2 for connector locations.

Attention: Do not attempt repairs with the power cord plugged into the electrical outlet. The power supply maintains +5 V dc of auxiliary power when the power switch is turned off. System damage might result if the power cord is not unplugged during repair.

General Information 1-23

POST Error History

The computer automatically keeps a history of the last three POST errors. You can access the POST Error History by pressing F9 while the POST

Configuration icon

appears. The POST Error History shows the last three error codes in a list, with the most recent error code added to the bottom of the list, as shown in Figure 1-2.

Most recent error

code is listed

at bottom

Figure 1-2. POST Error History

Note: The POST Error History is emptied whenever the password is reset from the system board or the battery runs out of power. If Rapid Resume is enabled, press F9 when the memory count and POST Configuration icon appear.

1-24 Machine Type 2161 - Service Level A Aptiva HMS

System Memory

The Aptiva Type 2161 has two sockets for 168-pin, Gold, SDRAM (Synchronous Dynamic Random Access Memory) DIMM modules.

DIMM Identification

168-pin memory DIMMs can usually be identified by the information on the chip modules. (for example, 2Mx64, SDRAM). To determine the DIMM capacity from the above example, divide 64 bits by 8 bytes and multiply that answer by 2M, hence, DIMM = 16 MB. DIMMs that are not clearly labeled cannot be identified other than by part number. Consult the DIMM manufacturer documentation to identify DIMMs.

General Information 1-25

Specifications

Size:

 Machine Type 2161 system unit

– Width: 241 mm (9.50 in.) – Depth: 438 mm (17.25 in.) – Height: 432 mm (17.00 in.)

 Monitor

– Width: 378 mm (14.9 in.) – Depth: 403 mm (15.9 in.) – Height: 418 mm (16.5 in.) with tilt/swivel stand

Weight:

 Machine Type 2161 system unit

– 11.8 kg (26 lb)

 Monitor

– 14.5 kg (32 lb)

Environment:

 Temperature, system unit and monitor

– Power on: 10° to 35°C (50° to 95°F) – Power off: 10° to 40°C (50° to 104°F)

 Humidity, system unit and monitor

– Power on: 8% to 80% – Power off: 8% to 80%

 Maximum altitude: 2134 m (7000 ft)

1-26 Machine Type 2161 - Service Level A Aptiva HMS

Heat output:

 Machine Type 2161 system unit

– Typical (as shipped): 170 Btu/hr

– Maximum load: 700 Btu/hr

 Monitors

– Typical: 323 Btu/hr – Maximum Load: 375 Btu/hr

Electrical:

 Input voltage for system unit and monitor (sinewave input is required)

Low Range

Nominal: 100 V ac to 127 V ac Maximum: 90 V ac to 132 V ac

High Range

Nominal: 200 V ac to 240 V ac Maximum: 180 V ac to 259 V ac

General Information 1-27

Operating Requirements

All machines have two power on switches: one on the system unit and one on the display (if the display was shipped with the model). Some high voltage machines (180–259 V ac) might have a power cord from the display to the system unit and a non-switched appliance connector.

High voltage Northern and Southern Hemisphere SVGA displays might come with a voltage selector switch, allowing selection of voltage of either 110 V ac or 220 V ac. This switch must be in the 220 V ac position when the machine is plugged into a 220 V ac electrical outlet.

When the system unit is powered off for 10 seconds or more and then powered on, the power supply generates a “power good” signal that resets the system logic.

Note: Whether or not Rapid Resume is enabled, the on/off switch on the system unit appliance outlet connector is always powered on when the system unit is plugged into an electrical outlet. See “Rapid Resume” on page 1-18 for more information.

A Note About Energy Saver Monitors

 Monitors rated as “Energy Saver” models use less than 30 W when

 To extend monitor life, the monitor should be powered off at the end of

does not

operating in the energy-saving mode or when the system unit is powered off.

each day.

completely power-off the power supply. Also, the

Special Tools

The following special tools are required to service this system:

 A meter similar to the Triplett Model 310 (P/N 9900167)  Wrap plug, P/N 72X8546  Video memory removal tool, P/N 9900764

1-28 Machine Type 2161 - Service Level A Aptiva HMS

Check Procedures

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Index of Symptoms, Messages, Error Codes, or Beeps ........ 2-9

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39

Diagnostics and Utilities Device Presence Test ............ 2-40

Factory-Installed Drive Devices .................... 2-43

Diagnostics for Factory-Installed Drive Devices ............ 2-46

Diagnostics for Factory-Installed Riser Card and Sound Card ..... 2-49

33.6 Kbps DSVD Factory-Installed Modem Adapter .......... 2-55

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-59

Undetermined Problem . . . . . . . . . . . . . . . . . . . . . . . . . 2-63

 Copyright IBM Corp. 1997 2-1

Start

This is the entry point for all check procedures. The check procedures use failure symptoms, POST error codes, or beeps to help determine the failing field replaceable unit (FRU). Follow the suggested check procedures or use the Diagnostics and Utilities CD to determine the problem FRU.

The Diagnostics and Utilities program comes on one CD supplied with this book. Use only this CD for the Type 2161 IBM Aptiva Personal Computers.

The Diagnostics and Utilities program is intended to test only IBM products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses.

All voltages in the check procedures are positive unless otherwise shown. And, use frame ground for all voltage checks unless otherwise specified.

Note: If the check procedures instruct you to replace a FRU and the error

message remains the same, an option adapter card might be causing the failure. Remove all option adapter cards, one at a time, until the error changes or the problem is no longer apparent. Replace the last option adapter card removed.

The hard disk drive contains preloaded software. Refer to “Software Installation Procedure” on page 4-23 to reinstall the original software. Be sure to reload the software on the primary hard disk drive (drive C) when replacing it.

Note: The drives in the system you are servicing might have been

re-arranged or the drive startup sequence changed. Be extremely careful during write operations, such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive.

Ask the customer to back up any additional software from the hard disk drive before you take any action.

How to Diagnose Combined FRUs:

more than one FRU, any of the FRUs might cause an error code. Before replacing the device or adapter, remove the FRUs, one by one, to see if the symptoms change.

Note: If you have been directed here from another check procedure and

were instructed to replace the system board, and that does not correct the problem, reinstall the original system board and go through “Start” again.

If an adapter or device consists of

2-2 Machine Type 2161 - Service Level A Aptiva HMS

POST Error Codes:

A POST error code can occur in three ways:

1. Under the System Memory count at the upper-left corner of the screen. Note: A memory error can appear without the memory count as a 203

address error.

2. After two beeps, followed by an error code and/or explanatory message.

3. As a sequence of beeps with no other messages or error codes displayed.

Note: It might take a minute or more for the system to respond with error messages or beeps.

If you have an XX62 error with no other error codes, run the Setup Utility (see “Using the Setup Utility” on page 1-14) and note any flagged options. Note the XX62 error or flagged option and try to add it from the Configuration/Setup Utility screen. If the option cannot be added, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9 for additional help.

If you want to print a copy of a Setup Utility screen on an attached printer, press Print Screen while the screen is displayed.

How to Use Error Messages:

Use the messages, error codes, and beep combinations that occur to diagnose failures. If more than one failure occurs, diagnose the first failure first. The cause of the first failure can result in false messages, error codes, or beeps. If you did not receive any messages, error codes, or beeps, see if the symptom is listed in “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9.

001

To begin this check, note the following: – To disable or reset the power-on password, see “Power-On Password,

CMOS Reset” on page 1-12.

– Disconnect all external cables and devices including speakers and

microphone from the system unit, except for the keyboard, mouse, and

monitor. – Power-off the system unit whenever removing or replacing FRUs. – Remove all adapter cards from the riser card, except for the

factory-installed modem adapter card and sound card, and any other IBM

Aptiva factory-installed adapter cards.

Note: Do not remove the riser card. The system generates multiple error

codes when the riser card is removed and the system is powered on. (Step 001 continues)

Check Procedures 2-3

(continued)

001 (continued) – Remove all telephone cables from the modem. – Disconnect any drives except:

 3.5-in. diskette drive  Hard disk drive (some machines can have up to 4 hard disk drives

installed.)

 IBM Aptiva factory-installed devices (such as a CD-ROM drive).

– Ensure all power cords and cables are connected properly. – Ensure the monitor brightness and contrast controls are not turned down. – Ensure the sound volume control is not turned down and the speakers are

powered on. – Power-on the system unit.

Note: Some monitors have a detachable system I/O signal cable

between the monitor and the system unit. In either case, check the power cord or cable before replacing the unit. See “Detachable Monitor I/O Signal Cable Connector Test Points” on page 5-15 for pin identification.

High voltage Northern and Southern Hemisphere monitors might come with a voltage selector (110 V–220 V) switch. The 145-W power supply might have a voltage selector (110 V–220 V) switch. Match the switch to the line voltage.

– Ensure correct monitor refresh rate. See “Refresh Rates and Monitor

Frequencies” on page 1-11. – Note any symptoms, messages, error codes, or beeps. – Make sure there are no diskettes or CDs in the drives. – For Home Director checkout, see “Home Director” on page 4-19.

DOES THE SYSTEM COMPLETE POST WITH ONE SHORT BEEP AND DOES AN IBM APTIVA SOFTWARE SCREEN APPEAR?

Note: If Rapid Resume is enabled, answer this question “No.” Yes No

002

– If Rapid Resume is enabled, you must disable Rapid Resume in the

Setup Utility, and enable it again upon completion of service. To disable Rapid Resume without changing the customer settings:

1. Make sure the customer saves and closes any open files.

2. Power-off, then power-on the system unit.

(Step 002 continues)

2-4 Machine Type 2161 - Service Level A Aptiva HMS

3. Press F1 while the POST Configuration icon is displayed.

4. In the Setup Utility Main Menu, select Rapid Resume and press

5. Write down the present setting of the APM BIOS Mode (top line of

6. Press Esc to exit the Rapid Resume menu.

7. Press Esc again to exit the screen.

8. Press Enter to save the changes and exit the Setup Utility.

9. Rapid Resume is now disabled.

When service is complete, restore the APM BIOS Mode to its original setting.

1. Power-on the system unit.

2. Press F1 while the POST Configuration icon is displayed.

3. In the Setup Utility, select Rapid Resume and press Enter.

4. Press the ← key, if needed, to select Enable in the APM BIOS

5. Press Esc to exit the Rapid Resume menu.

6. Press Esc again to exit the screen.

7. Press Enter to save the changes and exit the Setup Utility.

– Go to Step 005.

002 (continued)

Enter.

screen) and press the ← key, if needed, to select Disable in the APM BIOS Mode field.

Note:

Disabling the APM BIOS Mode will disable Rapid Resume without changing other customer APM settings.

Mode field.

The system is now returned to the APM BIOS Mode customer setting.

003

Insert the Diagnostics and Utilities CD in the CD-ROM drive.

DOES THE SYSTEM LOAD THE ADVANCED DIAGNOSTIC PROGRAM FROM THE CD-ROM DRIVE WHEN POWERED OFF AND THEN ON? Yes No

004

– Go to “Factory-Installed Drive Devices” on page 2-43.

005

(From step 002) (Step 005 continues)

Check Procedures 2-5

005 (continued) DO ANY MESSAGES, ERROR CODES, OR SYMPTOMS APPEAR? Yes No

006

– Go to Step 008.

007

– Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on

page 2-9.

008

(From step 006) – If not already inserted, place the Diagnostics and Utilities CD in the

CD-ROM drive. – Power-off the system unit. – Power-on the system unit, and check for the following responses:

1. One short beep

2. Readable instructions or Main Menu

DID THE SYSTEM PRODUCE THE BEEP AND READABLE SCREEN? Yes No

(continued)

009

– Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on

page 2-9.

010

 If the keyboard responds incorrectly, go to “Keyboard” on page 2-37.  If the monitor shows problems, such as jittering, shifting, or being out of

focus, go to “Monitor” on page 2-59 and run the Diagnostics and Utilities tests.

 If a message or error code is displayed, go to “Index of Symptoms,

Messages, Error Codes, or Beeps” on page 2-9.

– Select Advanced Diagnostics on the menu. – Select System Info on the menu. – Select Hardware Config on the menu. – Compare the Hardware Configuration Report screen with the actual

devices installed in the system unit. (Step 010 continues)

2-6 Machine Type 2161 - Service Level A Aptiva HMS

010 (continued) Note: If necessary, remove the cover and visually compare the devices

installed in the system unit to those shown in the Hardware Configuration Report.

DOES THE HARDWARE CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT? Yes No

011

– The Hardware Configuration Report shows only those devices

supported by the Diagnostics and Utilities CD and only factory-installed devices for the model you are servicing.

– If a device is missing from the list and is not factory installed, refer

to the service manual provided for that device. (Refer to the Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1 to determine the factory-installed devices in the model you are servicing.)

– If a factory-installed drive device or adapter card is not listed in the

Hardware Configuration Report, go to either “Diagnostics for Factory-Installed Drive Devices” on page 2-46 or “Diagnostics for Factory-Installed Riser Card and Sound Card” on page 2-49.

012

– Select Diagnostics Menu from the menu. – Select Easy Test Diagnostics from the menu.

DOES THE EASY TEST DIAGNOSTICS FINISH WITHOUT ERROR CODES? Yes No

013

– If the last test stops and you cannot continue, first make sure all

switches, power connectors, cables, and jumpers are set correctly and show the correct voltages and continuity.

– Make note of any messages, error codes, beeps, or new symptoms.

Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9.

014

– The Easy Test Diagnostics did not detect a failure. If the system still

displays a failure:

(Step 014 continues)

Check Procedures 2-7

014 (continued)

 Check all adapter card jumper settings.  Check all adapter card switch settings.  Check all adapter card cables and connectors for proper installation.  Make sure all of the above are set correctly and show the correct

voltages and continuity. Replace any defective cables or adapter cards. See “Power Supply” on page 2-32 and “System Board Layout” on page 5-2.

– Run the Easy Test Diagnostics again. – If an error or other symptom is displayed, go to “Index of Symptoms,

Messages, Error Codes, or Beeps” on page 2-9. – If no error can be detected or the symptom is intermittent, go to

“Undetermined Problem” on page 2-63.

(continued)

2-8 Machine Type 2161 - Service Level A Aptiva HMS

Index of Symptoms, Messages, Error Codes, or Beeps

Table 2-1 on page 2-10 lists failure symptoms and possible causes. The most likely cause is listed first. Make sure you complete all items in the cause or “Action/FRU” column. When servicing a system, always begin with “Start” on page 2-2. This index can also be used to help you decide which FRUs to have available when servicing a system.

If you are unable to correct the problem using this index, go to “Undetermined Problem” on page 2-63.

Notes:

1. If an error message and incorrect audio response occur, diagnose the error message first.

2. If you cannot run the Diagnostics and Utilities tests but did receive a POST error code, diagnose the POST error message.

3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

4. Check all power supply voltages, switch, and jumper settings before you replace the system board. Also check the power supply voltages if you have a system no-power condition. (See “Power Supply” on page 2-32 and “System Board Layout” on page 5-2)

In Table 2-1 on page 2-10, an X in an error code can be any number. If you are unable to correct the problem using this index, go to “Undetermined Problem” on page 2-63.

If you observe: Go to:

Symptoms that are not beeps or error codes Page 2-10 Beeps in any combination Page 2-24 Error codes displayed on the screen Page 2-27

Check Procedures 2-9

Table 2-1 (Page 1 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Note: To diagnose a problem, first find the symptom, message, error code, or

beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.

Address Exceeds the Size of Your Memory. An invalid memory address was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

Arithmetic Functions Failed. An error was detected during the CPU Test.

Audio software program invoked but no sound comes out of speakers, or sound comes out of one speaker only.

Audio software program does not initiate in software but CD-ROM drive works normally.

Base Memory Test Failed. An error was detected in base memory.

Blinking cursor only and machine not working normally.

Boot Sector Unreadable. A boot sector read error was detected on the hard disk drive.

Bus Noise Test Failed. RAM Test detected an error in the memory bus.

Action/FRU

Symptoms

Memory DIMM System Board

Processor System Board

“Diagnostics for Factory-Installed Riser Card and Sound Card” on page 2-49.

Sound adapter card connection and cables Sound adapter card volume control Sound adapter card

“Diagnostics for Factory-Installed Riser Card and Sound Card” on page 2-49.

Sound adapter card Memory DIMM

System Board

“Factory-Installed Drive Devices” on page 2-43.

Diskette drive connection/cable diskette drive System board

Hard Disk Drive Hard Disk Drive Cable System Board

Memory DIMM System Board

2-10 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 2 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Butterfly Cylinder Access Test Failed. Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive.

Cannot finish diagnostic test. “Diagnostics and Utilities Device Presence

CD-ROM drive LED came on and stayed on more than 20 seconds before shutting off. Software asks to install disc. Software displays a Reading CD error.

CD-ROM drive LED comes on when inserting a disc but no CD-ROM drive icon appears in the File Manager as Drive D.

CD-ROM drive LED does not come on when inserting a disc in the drive when the system is powered on and the CD-ROM drive power connector has the correct voltage.

CD-ROM drive LED does not come on but CD-ROM drive works normally.

CD-ROM drive does not load or eject when the system is powered on, the LED light is off, and the eject button is pressed and held.

Action/FRU

Hard Disk Drive Hard Disk Drive Cable System Board

Test” on page 2-40. CD is not inserted properly.

CD is damaged. CD has dirt or foreign material on it.

“Factory-Installed Drive Devices” on page 2-43.

CD-ROM drive connections/cables/jumpers CD-ROM drive

“Diagnostics for Factory-Installed Riser Card and Sound Card” on page 2-49.

CD-ROM drive

“Factory-Installed Drive Devices” on page 2-43.

CD-ROM drive system connection/cable CD-ROM drive Power supply

Check Procedures 2-11

Table 2-1 (Page 3 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

CD-ROM drive does not read data files and no error codes or messages are displayed.

Cannot read from Drive G. Retry loading CD message is

displayed with disc loaded in CD-ROM drive.

Sound adapter card works properly.

CD-ROM drive does not play an audio disc. Sound adapter card works properly. CD-ROM drive reads data files.

Clock Stopped. Real-time clock has stopped working.

CMOS Clock Test Failed Time and Date Settings for CMOS and DOS do not Match.

Communication problem. Modem function does not work properly.

Controller Diagnostic Test Failed. An error was detected while testing the Hard Disk Controller (Adapter).

Cylinder 0 errors. Test detected an error reading the first cylinder of the hard disk drive.

Action/FRU

“Diagnostics for Factory-Installed Drive Devices” on page 2-46.

Check with a known good disc and correct level of software.

CD-ROM drive

“Diagnostics for Factory-Installed Drive Devices” on page 2-46.

Audio cable on CD-ROM drive is not connected to sound adapter card. Check the audio cable from the CD-ROM drive to the sound card. If music can be heard through headphones plugged into the sound adapter card jack, replace the CD-ROM drive.

Battery System Board

Modem Wake Up on Ring connection/cable Modem card Riser Card System Board

Hard Disk Drive System Board

2-12 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 4 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Device is Not Ready

Ready the Device...

Press Any Key

Diskette drive indicator LED remains on or does not light when drive is active.

3.5-in. diskette drive does not work.

Disk Error Encountered Opening Output File Press Any Key To Continue.

DMA #X Failed Main Components Test detected an error while testing the DMA controller.

DMA Page Register Failed DMA page register error

Drive (x) Media (y) Mismatch FAT ID mismatch with installed drive.

Error in video buffer. Bad bits. Video memory test error.

Extended Memory Test Failed. Extended memory error.

FAX/voice modem function has no sound output. (Data files are received normally; sound or sound adapter card works correctly.)

FAX function does not receive data files.

Action/FRU

Ensure the device is powered on. Replace failing device Device Adapter (if installed) System Board

Diskette drive connection/cable Diskette drive System board

“Factory-Installed Drive Devices” on page 2-43.

Diskette drive Diskette drive connection/cable System board

Hard Disk Drive System Board

System Board

Check diskette and diskette drive capacity. Diskette Drive System Board

Video Adapter System Board Monitor

Memory DIMM System Board

Check cable connections on Modem card. Modem card or sound card Riser Card

System Board Modem card

Riser Card System Board

Check Procedures 2-13

Table 2-1 (Page 5 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

FAX/voice function has no sound output. (Data files are received normally; sound adapter card does not produce sound or cannot be activated in software.)

Floppy Drive Failed. Diskette drive(s) failed.

Hard disk or power-on indicator LED does not light but machine functions normally otherwise.

Action/FRU

“Diagnostics for Factory-Installed Riser Card and Sound Card” on page 2-49.

Modem card or sound card Riser Card System Board

Diskette Drive System Board Diskette Drive Cable

Check J25 voltages, with power-on:

J25 Hard Disk Pin Normal Running

1 +5 V dc 0 V dc 2 +5 V dc +5 V dc 3 +5 V dc +5 V dc 4 0 V dc 0 V dc

Pins 1, 2 = Hard Disk Drive Pins 3, 4 = Power-on LED

LED connection/cable assembly System board

Hard Drives Failed. Hard Disk Drive test error.

Home Director failures “Home Director” on page 4-19 Incorrect DOS version. Ensure you are using DOS version 3.0 or

INT Mask Register Failed. INT Mask Register error.

Insert a CD message icon appears when a known good Diagnostics and Utilities CD is inserted in the CD-ROM drive.

Hard Disk Drive System Board

higher and DOS application is compatible with DOS version.

Processor System Board

Ensure the hard disk drive and CD-ROM drive are not disabled in the startup sequence in the Setup Utility.

Hard disk drive preloaded software CD-ROM drive connection/cable CD-ROM drive System board

2-14 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 6 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Intensity or color varies from left to right of characters and color bars.

Invalid Date Clock/DOS date mismatch.

Invalid Format - Bad Track

error message appears when trying to format a known-good diskette.

Incorrect memory size shown or repeated during POST.

Invalid Time Clock/DOS time mismatch. Back-up clock and DOS time of day settings do not match.

I/O devices cannot be added to configuration.

Joystick does not respond at all. 1. Ensure the joystick is plugged

Action/FRU

“Monitor” on page 2-59. System board

Battery System Board

Diskette drive connection/cable Diskette drive System board

“Memory” on page 2-35.

Battery System Board

Diskette drive Diskette drive connection/cable CD-ROM drive CD-ROM drive connection/cable

completely into the joystick/MIDI adapter plug on the sound adapter card and secured with the screws on the adapter plug.

2. Verify that the software application used with the joystick has joystick support.

3. Ensure the joystick is enabled in the software application. This might require entering keystrokes or a configuration utility in the software application.

If the above steps find no problem, see the “Joystick does not work correctly” symptom below.

Check Procedures 2-15

Table 2-1 (Page 7 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Joystick does not work correctly (installation is correct—see above symptom).

Linear Cylinder Access Test Failed. Hard disk drive error.

Logic Function Failed. CPU Logic test error.

Loopback Error COM Port Test or Parallel Port error. A wrap plug must be installed to successfully complete these tests.

Machine works but fails to go into Rapid Resume mode when configuration is set with Standby mode enabled or Rapid Resume mode enabled.

Main Components Failed. System board error.

Memory test cannot run at this location in memory. Not enough free memory available to start the memory test.

Missing QAPlus/PRO Files(s). One or more diagnostic support files are missing.

Action/FRU

1. Disable the joystick in the software application.

2. Enable the mouse as the input device in the software application.

3. If the mouse works in the software application, replace the joystick. If the symptom remains, replace the sound adapter card.

4. If the mouse does not work, check the software application troubleshooting information provided by the manufacturer.

Hard Disk Drive Hard Disk Drive Cable System Board

Processor System Board

System Board Wrap Plug

Software application was fully activated before on/off switch was pushed. Try operating Rapid Resume from Microsoft Windows 95 Program Manager panel.

System Board Processor

Memory DIMM System Board

Diagnostic CD

2-16 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 8 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Monitor problem:  Incorrect colors

 No high intensity  Missing, broken, or incorrect

characters

 Blank monitor (dark)  Blank monitor (bright)

 Distorted image  Unreadable monitor

 Other monitor problems Monitor changing colors. “Monitor” on page 2-59 Monitor problem not listed above

(including blank or illegible monitor).

No beep during POST but computer works correctly. (System board speaker/beeper bad.)

Non-system disk or disk error

message appears with a known-good Advanced Diagnostics diskette.

No Loop-Back Plug. Skipping External loopback test. No wrap plug installed.

No system power, or fan not running.

Not ready. Printer not on-line or not ready.

No 'type-amatic' repeat. At least one repeat key must be tested during this test or an error will occur. Type-amatic test error.

Action/FRU

“Monitor” on page 2-59. I/O monitor signal connection/cable

Monitor System board

“Monitor” on page 2-59 System board

System board

Diskette drive connection/cable Diskette drive System board

Install wrap plug on the serial port, rerun test. System Board

“Power Supply” on page 2-32. Power switch assembly

Power supply System board

Ready Printer Printer Printer Cable System Board

Keyboard System Board

Check Procedures 2-17

Table 2-1 (Page 9 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Not used by any standard device. IRQ is not currently being used by a non-standard device.

Numeric Proc Failed. NPU test error.

Parallel Port Failed. Test Report Summary message.

Parallel port or serial port failure (system board port).

Pass (N): ** Errors ** Drive (X) Failed. Diskette drive read/write test error.

Pass (N) Drive Not Ready. Diskette drive door is open or defective.

Pass (N): Drive (X) Write Protected or Unformatted.

Pass (N): Unknown Media Drive (X). Diskette Drive Test error.

Place Hi-density Media in Drive. Media/drive mismatch.

Action/FRU

System Board

Processor System Board

System Board

“Diagnostics and Utilities Device Presence Test” on page 2-40.

Test using a wrap plug while running Diagnostics and Utilities.

Cable/connections System board

Diskette Drive System Board Diskette Drive Cable

Ensure diskette drive is ready. Diskette Drive System Board Diskette Drive Cable

Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test. Diskette Drive System Board Diskette Drive Cable

Diskette Diskette Drive System Board Diskette Drive Cable

2-18 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 10 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Printer Failed. Printer powered-on and ready?

Printer Fault. Printer powered on and ready?

Printer Not Selected. Ensure the printer is powered on and ready.

Printer problems. Refer to the service manual for the printer. Processor fan does not run when

the power supply fan runs.

Processor speed seems slower. “Memory” on page 2-35.

Program loads from the hard disk with a known-good CD in the CD-ROM drive or diagnostics diskette in the first 3.5-inch diskette drive (and CD-ROM drive or diskette drive is enabled in the Setup Utility).

Program or File Not Found

Press Any Key

Diagnostics cannot find the USER(N).COM file.

Program Too Big To Fit In Memory. Too many Terminate and Stay Resident programs in memory.

Action/FRU

Printer Printer Cable System Board

With power-on, check the processor fan connector J1 on system board for +12 V dc.

Processor fan System board

Cache memory System board

“Factory-Installed Drive Devices” on page 2-43.

CD-ROM Drive Diskette Drive System Board Power Supply

Diagnostic CD or diskette CD-ROM Drive or Diskette Drive System Board

Reboot the system from the Diagnostic CD.

Check Procedures 2-19

Table 2-1 (Page 11 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

QAPlus/PRO Cannot Be Re-run Because Of Error In Relocating Program. Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested.

RAM Memory Error in Block n. Bad bits n. Memory error.

RAM Test Failed. Memory error.

Read error on cylinder n. Hard disk drive format error.

Read Errors Diskette drive read error.

Real-time clock is inaccurate. Time set incorrectly by user.

Receive Error. Serial Port loopback test error.

Refresh Failure. Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle.

RTC Interrupt Failure. Diagnostics Test cannot detect the Real-Time clock interrupt.

Serial Chip Error. COM Port error, general.

Serial Compare Error. COM Port error, information transmitted is not the same as information received.

Action/FRU

Diagnostic CD Memory DIMM System Board

Memory DIMM System Board

Hard Disk Drive System Board

Diskette Diskette Drive System Board Diskette Drive Cable

RTC battery (if less than 2.8 V dc) System Board

Serial Port Cable System Board

Memory DIMM System Board

System Board

Serial Port Cable System Board

2-20 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 12 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Serial Time-out Error. COM Port error, time interval is too long between transmitted and received data.

Serious Memory Error — Diags Cannot Continue. Memory Test error.

Some or all keys on keyboard do not work.

Serial or parallel port device failure (adapter port).

Sorry You Need A Mouse. Mouse or mouse driver was not detected.

Sound adapter card, or factory-installed adapter card software gives a Microsoft Windows 95 error message after POST configuration.

Hardware problem occurred.

Action/FRU

Serial Port Cable System Board

Memory DIMM System Board

“Keyboard” on page 2-37. Keyboard

Keyboard connection/cable System Board

“Factory-Installed Drive Devices” on page 2-43

Test using a wrap plug while running Diagnostics and Utilities. Before testing, ensure serial port A is set to address 3F8 or 3E8, whichever is not used by the modem card (modem settings: COMM1=3F8, COMM2=3E8). Set serial port B to address 2F8 or 2E8.

Device Cable/connections Alternate adapter System Board Riser Card

Mouse System Board

“Diagnostics for Factory-Installed Riser Card and Sound Card” on page 2-49

Sound card or adapter card connection/cable Sound card or adapter card

Check Procedures 2-21

Table 2-1 (Page 13 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

System fails to load the Diagnostics and Utilities software System preloaded software works correctly.

System Hangs. Go to “Undetermined Problem” on page 2-63.

System unit does not turn off with power switch. (System unit must be unplugged from electrical outlet to completely turn off.)

The Address Exceeds The Size Of Your Memory. An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the "Enter Memory Address Of Bad Chip" prompt.

That Number is Out Of Range. An invalid bit number was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

Too Many Errors - Test Aborted. Too many errors, the Diagnostics Test cannot continue.

Transmit Error. Internal or external serial port loopback test failure.

Action/FRU

Make sure the CD-ROM drive or diskette drive is included in the Setup Utility startup sequence. “Factory-Installed Drive Devices” on page 2-43

CD-ROM drive connection/cable CD-ROM drive Diskette drive connection/cable Diskette drive System Board

Any device Any adapter System Board

“Power Supply” on page 2-32 Power switch assembly

System Board

Enter correct address Memory DIMM System Board

Enter the correct number. Memory DIMM System Board

Processor System Board

Serial Port Cable System Board

2-22 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 14 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Video Adapter Failed. Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass menu of any video test.

Wake Up on Ring feature fails to power-on system when enabled in Setup Utility.

When you try to enable or disable Rapid Resume, Rapid Resume configuration screen is not available.

Write error on cylinder n. Hard disk drive write error.

Write Errors. Diskette drive write error.

Write Protected or Unformatted Diskette is Write Protected or not formatted.

You Cannot Delete the Motherboard. "Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option.

Any other problem. “Undetermined Problem” on page 2-63.

Action/FRU

System Board Monitor

Modem Wake Up on Ring jumper connection/cable Modem card

System Board System Board

Hard Disk Drive

Diskette Diskette Drive System Board Diskette Drive Cable

Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test. Diskette Drive System Board Diskette Drive Cable

Make the correct selection. Memory DIMM System Board Processor

Check Procedures 2-23

Table 2-1 (Page 15 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Note: The system has an error if you hear one or more beeps in a row before

POST is completed.

Important

In the following Beep Code Index, the numbers indicate the sequence and number of beeps. For example, a “2-3-2” beep code symptom (a burst of two beeps, three beeps, then a burst of two beeps) indicates a memory DIMM problem. (Continue with the Symptom-to-FRU index below for other beep/no-beep symptoms.)

No beep and:

 Blank or unreadable monitor

 Blinking cursor Repeating short beeps. “Keyboard” on page 2-37

4 Video adapter

1-1-2 CPU test

1-1-3 CMOS read/write error

1-1-4 ROM BIOS check error

1-2-1 Programmable interval timer

1-2-X DMA error

1-2-4 RAM error

1-3-4 DMA register test

Action/FRU

Beeps

“Power Supply” on page 2-32.

Keyboard (sticking key) Keyboard connection/cable System Board

System Board Processor

Run the Setup Utility. System Board

System Board

“Memory” on page 2-35. System Board

System board

2-24 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 16 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

1-3-X “Memory” on page 2-35.

1-4-1 System Board 1-4-2 System Board 1-4-3

Failsafe timer 1-4-4

NMI port 1-4-X

An error was detected in the first 64 KB of RAM.

2-1-1, 2-1-2 CMOS failure

2-1-3 Screen initialization failed.

2-1-4 Screen memory test failed.

2-2-1 Screen retrace test detected an error.

2-2-2 POST is searching for video ROM.

2-2-3 Screen believed to be operable

3-1-1 Timer failed.

3-1-2 Interval timer failed.

3-1-3 RAM test failure

Action/FRU

Ensure DIMMs are seated correctly. DIMMs System board

System Board

“Keyboard” on page 2-37. System board

“Memory” on page 2-35. System Board

Run the Setup Utility. System Board

Video adapter System Board Monitor

“Memory” on page 2-35. System Board

Video adapter System Board Monitor

Video adapter System Board

Video adapter System Board Monitor

System Board

“Memory” on page 2-35. System Board

Check Procedures 2-25

Table 2-1 (Page 17 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

3-1-4 Time-of-day clock failed

3-2-1 Serial port test failed

3-2-2 Parallel port test failed

3-2-3 Math Co-processor failure

3-3-1 Memory

3-3-2 Keyboard controller failed

Continuous beep. System Board Any other beeps. “Undetermined Problem” on page 2-63.

Action/FRU

System Board

Processor

“Memory” on page 2-35. System Board

“Keyboard” on page 2-37. System Board

2-26 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 18 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

101 - Timer interrupt failure or continuous beep.

102 - Timer failure or continuous beep.

106 - Diskette controller error or continuous beep.

110 - System board parity error. “Memory” on page 2-35.

111 - I/O channel parity error. “Memory” on page 2-35.

114 - External ROM checksum error.

12X - Processor error. Run the Setup Utility; see “POST Error

151 - Real-time clock error. Set date and time.

161 - Low CMOS battery. CMOS clock/battery (if less than 2.8 V dc)

Action/FRU

Error Codes

System Board

DIMMs System Board

Riser Card System Board

“Diagnostics for Factory-Installed Riser Card and Sound Card” on page 2-49.

Adapter Card Riser Card System Board

Codes” on page 2-3. Processor

System Board

Run the Setup Utility; see “POST Error Codes” on page 2-3.

CMOS clock/battery (if less than 2.8 V dc) System Board

Run the Setup Utility; see “POST Error Codes” on page 2-3.

System Board

Check Procedures 2-27

Table 2-1 (Page 19 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

162 - CMOS configuration error. CMOS clock/battery (if less than 2.8 V dc)

163 - Invalid Time and/or date Set date and time.

164 - Memory size error. “Memory” on page 2-35.

201 - Memory error. “Memory” on page 2-35.

229 - External cache memory test error.

262 - DRAM parity configuration error.

264 - External cache memory size error.

Action/FRU

Run the Setup Utility; see “POST Error Codes” on page 2-3.

System Board

Run the Setup Utility; see “POST Error Codes” on page 2-3.

CMOS clock/battery (if less than 2.8 V dc) System Board

Check DIMM installation and parity settings. Run the Setup Utility. See “POST Error Codes” on page 2-3.

DIMMs I/O channel memory System Board

“Memory” on page 2-35. Cache memory

System Board “Memory” on page 2-35. Run the Setup Utility; see “POST Error

Codes” on page 2-3. DIMMs

System Board “Memory” on page 2-35. Cache tag address module and RAM

System Board

2-28 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 20 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

305 - System board non-replaceable fuse can be blown by a defective keyboard, keyboard cable, or mouse. If you suspect one of these FRUs, replace it when you replace the system board.

3XX - Keyboard error. “Keyboard” on page 2-37.

6XX - Diskette drive error. “Factory-Installed Drive Devices” on

762 - Math Co-processor error. “Diagnostics and Utilities Device Presence

962 - Parallel port conflict. Test using a wrap plug while running

Action/FRU

“Keyboard” on page 2-37. Keyboard

Keyboard connection/cable Mouse System Board

Keyboard connection Keyboard System Board

page 2-43. “Diagnostics and Utilities Device Presence Test” on page 2-40.

Diskette drive connection/cable Diskette drive System Board

Test” on page 2-40. Upgrade processor (check Setup Utility,

and system board settings). System Board

Diagnostics and Utilities.

“Diagnostics and Utilities Device Presence Test” on page 2-40.

Parallel port System Board

1162 - Serial port conflict. Test using a wrap plug while running

Diagnostics and Utilities.

“Diagnostics and Utilities Device Presence Test” on page 2-40.

Serial adapter Riser Card System Board

Check Procedures 2-29

Table 2-1 (Page 21 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

1762 - Hard disk configuration error.

On the system board: 1780 - Hard Disk Drive 0 1781 - Hard Disk Drive 1 1782 - Hard Disk Drive 2 or CD-ROM drive 1783 - Hard Disk Drive 3 or CD-ROM drive if Hard Disk Drive 2 installed

180X - PCI or Plug and Play adapter card resource error.

2401 - Video POST error. “Monitor” on page 2-59.

Action/FRU

Hard disk drive connection/cable/jumpers. If an upgrade processor is installed, check

that the proper speed has been set (switches and Setup Utility). Speed should be a multiple of the original processor speed.

Hard disk drive size set correctly in Setup Utility.

Hard disk drive System Board

Hard disk drive connection/cable/jumpers. If an upgrade processor is installed, check

that the proper speed has been set (switches and Setup Utility). Speed should be a multiple of the original processor speed.

Hard disk drive size set correctly in Setup Utility.

Hard disk drive System Board

A PCI or Plug and Play adapter card has requested memory resources that are not available.

1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the resource settings for ISA legacy adapter cards are correct. If the resource settings are not correct, change the settings.

2. If all resources are being used by ISA legacy adapter cards, you might need to remove an ISA card to make memory available to the PCI or Plug and Play adapter card.

Optional video memory. System Board Monitor

2-30 Machine Type 2161 - Service Level A Aptiva HMS

Table 2-1 (Page 22 of 22). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

2462 - Video configuration error. “Monitor” on page 2-59.

5803 - Keyboard error. “Keyboard” on page 2-37.

5806 - Diskette drive error. “Factory-Installed Drive Devices” on

5859 - Configuration error. “Factory-Installed Drive Devices” on

5886 - Pointing device error. “Mouse” on page 2-39. 5962 - CD-ROM configuration

error (sound adapter card driver works correctly).

8601 - Pointing device interface error.

19990301 - Hard disk boot failed Run Setup Utility

19990305 - INT 18H boot failed Run Setup Utility

Any other error codes. “Undetermined Problem” on page 2-63.

Action/FRU

Optional video memory. System Board Monitor

Keyboard connection Keyboard System Board

page 2-43. Diskette drive connection/cable

Diskette drive System Board

page 2-43. CD-ROM drive connections/cables/jumpers

CD-ROM drive Power supply

“Factory-Installed Drive Devices” on page 2-43.

CD-ROM drive connections/cables/jumpers CD-ROM drive Power supply System Board

“Mouse” on page 2-39. System Board

Hard disk drive

Check Procedures 2-31

Power Supply

001

– Check all drive and power supply connections for proper installation. – Power-off the system unit. – Check the power cord for continuity. Replace if necessary. – Check for the correct line voltage from the power outlet, and verify that the

voltage selector switch (if present) is set for the correct voltage.

– Power-on the system unit.

DOES THE POWER SUPPLY FAN RUN? Yes No

002

– Go to Step 004.

003

– Go to Step 009 on page 2-34.

004

(From step 002) – Disconnect the power cord from the back of the system unit. – Disconnect all power and switch cable connectors from the system board

and the power supply. – Disconnect the power connectors to all drives. – Locate the power supply on/off cable connector (three-wire connector) and

make a connection (jumper) between the black wire and the center pin.

See “Power Supply Cable Connector Specifications” on page 5-6. – Reconnect the power cord.

DOES THE POWER SUPPLY FAN RUN? Yes No

005

Replace the power supply.

006

(From step 010) – With the power supply powered on and the fan running, check the

voltages at the power supply connectors for the system board and all drive

connectors, as shown in the following figures.

2-32 Machine Type 2161 - Service Level A Aptiva HMS

GND

– -3.75 to -6.25 V dc

– +3.75 to 6.25 V dc

– PWR GOOD

– -9 to -15 V dc

– +3.75 to 6.25 V dc

– +9 to 15 V dc

Figure 2-1. System Board Power Supply Connectors (Bottom View)

5 V dc 12 V dc

4 1

Figure 2-2. Hard Drive or CD-ROM End of Power Cable

5 V dc 12 V dc

Figure 2-3. 3.5-In. Diskette Drive End of Power Cable

(Step 006 continues)

Check Procedures 2-33

006 (continued)

ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN? Yes No

007

Replace the power supply.

008

– The power supply is working normally. (If you suspect the on/off switch

cable assembly, see Step 009.) If the fan continues to run when all

connectors are plugged back in, go to “Undetermined Problem” on

page 2-63. If the fan stops running when a drive connector is plugged

back in, go to “Factory-Installed Drive Devices” on page 2-43.

009

(From steps 003 and 008)

DOES THE SYSTEM UNIT FAIL TO SHUT OFF WHEN THE ON/OFF SWITCH IS PRESSED? Yes No

010

Go to Step 006 on page 2-32.

(continued)

011

– You might have a failing on/off switch cable assembly. – Disconnect the on/off switch cable assembly connector from the system

board connector and take an ohm reading.

DO YOU HAVE AN OHM READING WHEN THE SWITCH IS PRESSED AND AN OPEN READING WHEN THE SWITCH IS RELEASED? Yes No

012

– Replace the on/off switch cable assembly.

013

– Replace the system board.

2-34 Machine Type 2161 - Service Level A Aptiva HMS

Memory

Note: When removing or installing a DIMM, run the Setup Utility (and set

the date and time) to clear any XX62 errors. See “POST Error Codes” on page 2-3.

001

– Insert the Diagnostics and Utilities CD into the CD-ROM drive. – Power-off the system unit. – Ensure DIMMs are seated correctly. – Power-on the system unit. – Note any messages, error codes, or symptoms. Disregard 164 errors

(memory size).

DID YOU RECEIVE A 201 POST ERROR? Yes No

002

DID YOU RECEIVE A 229 ERROR? Yes No

003

Go to Step 006 on page 2-36.

004

– Replace the system board cache memory with a known good

module.

– Replace the system board.

005

– Follow the screen instructions to run the Memory tests. – If you cannot run the memory test or the test does not find a problem, use

the following procedure to find the failure.

– Replace each DIMM, one at a time, with a known-good DIMM of the same

size and type.

– If the problem goes away, the last DIMM replaced is defective. If all

DIMMs have been replaced and the problem remains, replace the system board.

Check Procedures 2-35

006

(From step 003)

– Follow the screen instructions to run the Memory tests.

DID THE MEMORY TESTS COMPLETE WITHOUT AN ERROR? Yes No

007

– Replace each DIMM, one at a time, with a known-good DIMM of the

same size and type.

– If the problem goes away, the last DIMM replaced is defective. If all

DIMMs have been replaced and the problem remains, replace the system board.

008

– The system memory is now functioning correctly. If you suspect an

intermittent problem, run the Memory test multiple times.

(continued)

2-36 Machine Type 2161 - Service Level A Aptiva HMS

Keyboard

001

A failing mouse can show up as a keyboard failure. – Power-off the system unit. – Disconnect the mouse from the system unit. – Power-on the system unit.

DID THE SYMPTOM REMAIN? Yes No

002

Replace the failing mouse.

003

– Power-off the system unit. – Reinstall the mouse. – Ensure the keyboard cable is fully inserted into the system unit. – Remove any foreign objects that might interfere with the mechanical

operation of the keybuttons.

– Power-on the system unit.

DID YOU RECEIVE A 3XX POST ERROR? Yes No

004

Go to “Start” on page 2-2.

005

– Power-off the system unit. – Disconnect the keyboard cable from the system unit. – Power-on the system unit. – Check the voltage at the keyboard cable connector on the system board,

shown in Figure 2-4 on page 2-38, after the POST.

Check Procedures 2-37

Note: Measure voltages with respect to Ground (Pin 3).

(continued)

Pin 1

2 3

4 5 6

Voltage (Vdc) KBD Data (+5.0)

Not Used Ground +5.0 Clock (+5.0) Not Used

Figure 2-4. Keyboard Connector Voltage Check

ARE THE VOLTAGES CORRECT? Yes No

006

Replace the system board.

007

Replace the keyboard. If the symptom remains, replace the system board.

2-38 Machine Type 2161 - Service Level A Aptiva HMS

Mouse

Note: A sticking keybutton can cause the mouse to operate incorrectly. If

you suspect this, go to “Keyboard” on page 2-37.

001

– Insert the Diagnostics and Utilities CD into the CD-ROM drive. – Power-off the system unit. – Make sure the mouse ball turns freely. – Power-on the system unit. – Make a note of any error messages, then press Esc. – Select Advanced Diagnostics from the Main Menu. – Select Diagnostics from the Main Menu. – Select Module Tests from the menu. – Select Pointer Device from the menu. – Follow the prompts and perform the test.

DO THE MOUSE DIAGNOSTIC TESTS RUN WITHOUT ERRORS? Yes No

002

– If you receive an 8601 error, replace the mouse. – If the symptom remains, replace the system board.

003

– The system unit is operating normally. – If the symptom remains, replace the mouse.

Check Procedures 2-39

Diagnostics and Utilities Device Presence Test

001

DO ANY MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS APPEAR? Yes No

002

Go to Step 004.

003

Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9. If directed here from the Index, go to Step 006.

004

(From step 002) – Insert the Diagnostics and Utilities CD into the CD-ROM drive. – Power-off the system unit and wait 10 seconds. – Power-on the system unit, and check for the following responses:

1. One short beep

2. Main Menu screen

DID THE SYSTEM PRODUCE THE BEEP AND MAIN MENU SCREEN? Yes No

005

– Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on

page 2-9.

006

(From page 2-43) (From step 003) – Select Advanced Diagnostics on the menu. – Select System Info on the menu. – Select Hardware Config on the menu. – Compare the Hardware Configuration Report screen with the actual

devices installed in the system unit.

Note: If necessary, remove the cover and visually compare the devices

installed in the system unit to those shown in the Hardware Configuration Report.

2-40 Machine Type 2161 - Service Level A Aptiva HMS

DOES THE HARDWARE CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT? Yes No

007

– The Hardware Configuration Report shows only those devices

supported by the Diagnostics and Utilities CD and only factory-installed devices for the model you are servicing.

– If a device is missing from the list and is not factory installed, refer

– If a factory-installed drive device or adapter card is not listed in the

Hardware Configuration Report, go to either “Diagnostics for Factory-Installed Drive Devices” on page 2-46 or “Diagnostics for Factory-Installed Riser Card and Sound Card” on page 2-49.

008

– Select Diagnostics Menu from the Main Menu. – Select Easy Test Diagnostics from the Diagnostics Menu.

DOES THE EASY TEST FINISH WITHOUT ERROR CODES? Yes No

009

– If the last test stops and you cannot continue, first make sure all

switches, power connectors, cables, and jumpers are set correctly and show the correct voltages and continuity.

– Make note of any messages, error codes, beeps, or new symptoms.

Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9.

010

– The Easy Test Diagnostics did not detect a failure. If the system still

display a failure:

voltages and continuity. Replace any defective cables or adapter cards. See “Power Supply” on page 2-32 and “System Board Layout”

Check Procedures 2-41

on page 5-2.

– Run the Easy Test Diagnostics test again. – If an error or other symptom is displayed, go to “Index of Symptoms,

Messages, Error Codes, or Beeps” on page 2-9. – If no error can be detected or the symptom is intermittent, go to

“Undetermined Problem” on page 2-63.

(continued)

2-42 Machine Type 2161 - Service Level A Aptiva HMS

Factory-Installed Drive Devices

Use this check procedure to test any factory-installed drives. Attention: The customer may have customized settings in the Setup Utility

(other than default settings) on the computer you are servicing. Running the Setup Utility might alter those settings. Note the current settings and verify that the customer settings are in place when service is complete.

Note: If you cannot access the hard disk drive or load a diskette from drive

A or load a CD from the CD-ROM drive, make sure the Setup Utility has the startup sequence set with Diskette, CD-ROM, and Hard Disk enabled.

Insert the Diagnostics and Utilities CD in the CD-ROM drive. Refer to Step 006 on page 2-40 to check Hardware Configuration.

If the number of diskette drives shown in the Installed Devices list is not correct:

1. Check the installation of the drive ribbon cable to the system board.

2. Check the voltages to the diskette drive with the power on (see “Power Supply” on page 2-32).

3. Try to correct the drive setting in the (SETUP) option in the Setup Utility.

4. Run the “Diagnostics and Utilities Device Presence Test” on page 2-40.

If you can correct the Installed Devices list, but cannot complete the Diagnostics and Utilities test for that device, replace FRUs, in the following order, until the problem goes away:

1. Diskette drive cable (if continuity check fails)

2. Diskette drive

3. System board

If the number of hard disk drives, CD-ROM, or Zip drives shown in the Installed Devices list is not correct:

1. Check the installation of the drive ribbon cable to the system board. Be sure that Hard Disk Drive 1 and Hard Disk Drive 2 in the Setup Utility are connected to the primary hard disk drive connector J5 on the system board.

2. Check the hard disk drive jumper settings (see “Parts/Test Point Locations” on page 5-1).

3. Check the voltages to the disk drive power connectors with the power on (see “Power Supply” on page 2-32).

Check Procedures 2-43

(continued)

4. Try to correct the drive setting in the 3 (SETUP) option in the Setup Utility.

5. Run the “Diagnostics and Utilities Device Presence Test” on page 2-40 for hard disk drives and CD-ROM drive.

6. Restart the system and check the Setup Utility.

7. In the Setup Utility, check that the correct drive size is set for the flagged drive shown in the Installed Devices list.

 If any drive is flagged as Not Installed, check the signal and

power cable for that drive.

 If the first drive is flagged as Not Installed, replace the primary

drive.

 If all drives are flagged as Not Installed, replace the primary drive.  If any drive (other than the first drive) is flagged as Not Installed,

replace that drive. If the problem remains, check the continuity on the drive cable and

replace the cable if necessary. If that does not fix the problem, replace the system board.

8. If an upgrade processor is installed, make sure that the processor speed shown is correct.

Note: The CD-ROM must be the last device installed and jumpers set

correctly to be listed in the Setup Utility. See “Hard Disk Drive Jumper Settings” on page 5-10 for factory-installed drive device jumper settings and “CD-ROM Drive Jumper Settings” on page 5-13.

The CD-ROM drive is jumpered as master on the system board secondary hard disk connector.

Also ensure the CD-ROM cable is installed in connector J6 on the system board. See “System Board Layout” on page 5-2.

If any other adapter or device is flagged as Setup program.

Check to see if any adapter or device is set to a conflicting address with any other adapter or device. Also be sure that any adapter or device missing from the list is not set to Disabled.

Note: If you cannot add a missing adapter or device to the list, the

diagnostic code for the missing adapter or device is not on the diagnostic CD. Run the diagnostics provided with that device.

Not Installed

, run the

2-44 Machine Type 2161 - Service Level A Aptiva HMS

Zip Drive

The factory installed Zip drive operates in the same manner as a hard drive. The Zip drive, in the Setup Utility, will display as a hard disk drive with a capacity of 100 MB.

The Zip drive is jumpered as the slave drive. See “Zip Drive” on page 5-14 for jumper settings. The following drive initialization information must be entered in the CMOS only when configuring the Zip drive as the boot drive.

 Cylinders = 512  Heads = 12  Sectors per Track = 32

Refer to “Diagnostics for Factory-Installed Drive Devices” on page 2-46 to check the factory-installed diskette, hard disk, CD-ROM, and Zip drives.

Check Procedures 2-45

Diagnostics for Factory-Installed Drive Devices

Use these procedures as a general check of any factory-installed drive devices including diskette, hard disk, CD-ROM, and Zip drive.

Note: While performing this check, you might need to enter and exit

Microsoft Windows 95 several times. When instructed to select an icon or button, double-click on the item with the mouse.

For more information about using Microsoft Windows 95, see the user’s guide provided with the computer.

If an operating system other than Microsoft Windows 95 is installed, program screens and icons might differ from these instructions.

001

– Insert the Diagnostics and Utilities CD into the CD-ROM drive. – Power-off the system unit and wait 10 seconds. – Power-on the system unit. – If any new symptom appears, go to “Index of Symptoms, Messages, Error

Codes, or Beeps” on page 2-9.

– From the Aptiva Diagnostics and Utilities Menu, select Advanced

Diagnostics. – Select Diagnostics, then Modules. – Run the diagnostics on the failing drive.

DID THE TEST RUN ERROR FREE? Yes No

002

– Ensure all drive device cables are connected properly. – Ensure the power connector has the correct voltage (see “Power

Supply” on page 2-32).

– Check continuity of the drive device system cable, and replace if

necessary.

– Replace the drive device.

003

(From step 005) – Remove the Diagnostics and Utilities CD from the CD-ROM drive. – Power-off the system unit and wait 10 seconds. – Power-on the system unit. – Wait until POST is completed. (Step 003 continues)

2-46 Machine Type 2161 - Service Level A Aptiva HMS

IBM Aptiva 2161 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Notices

Voltage Supply Switch Settings

Safety Information

Safety Notices (Multi-Lingual Translations)

Safety Notice 1

Safety Notice 2

Laser Compliance Statement

Federal Communications Commission (FCC) Notice

Trademarks

Preface

General Information

Chapter Description

Diagnostic Information

Diagnostic Aids

Repair Information

Parts/Test Point Locations

Safety Inspection Guide

Parts Catalog

Part Number Index

Product Description

Hardware Interfaces

Refresh Rates and Monitor Frequencies

Power-On Password, CMOS Reset

Flash (BIOS) Update Procedure

Setup Utility

Using the Setup Utility

Making Changes with the Setup Utility

Using Rapid Resume Manager

Rapid Resume Manager Features

Rapid Resume Connectors

POST Error History

System Memory

Specifications

Operating Requirements

Special Tools

Check Procedures

Start

Power Supply

Memory

Keyboard

Mouse

Diagnostics and Utilities Device Presence Test

Factory-Installed Drive Devices

Diagnostics for Factory-Installed Drive Devices