IBM Aptiva 2140, Aptiva 2142 User Manual

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Hardware Maintenance Service for Service Level A

Machine Types 2140 and 2142 and IBM Monitors

2140

2142

Hardware Maintenance Service for Service Level A

Machine Types 2140 and 2142 and IBM Monitors

2142

2140

Second Edition (January 1998)

The following paragraph does not apply to any state or country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS

MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. References to IBM products, programs, or services do not imply that IBM intends to make them available outside the United States.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be made in later editions. IBM may make improvements and/or changes in the product(s) and/or the program(s) at any time.

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reserved.

Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Voltage Supply Switch Settings .................... vii

Positionnement du sélecteur de tension ............... viii

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Safety Notices (Multi-Lingual Translations) .............. x

Laser Compliance Statement ....................... xiv

Federal Communications Commission (FCC) Notice ........ xvii

Canadian Department of Communications Compliance Statement . xviii

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Chapter Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Parts/Test Point Locations ..................... 1-4

Safety Inspection Guide ....................... 1-4

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Part Number Index ......................... 1-4

Appendix: Model Configurations and FRU Part Numbers ..... 1-5

Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Hardware Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Refresh Rates and Monitor Frequencies .............. 1-13

Power-On Password, CMOS Reset .................. 1-14

Flash (BIOS) Update Procedure .................... 1-15

Amplifier Card BIOS .......................... 1-16

Amplifier Card BIOS Setting ..................... 1-16

Updating Amplifier Card BIOS ................... 1-17

Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Using the Setup Utility ........................ 1-18

Making Changes with the Setup Utility ............... 1-20

Using Power Management Utilities ................... 1-24

Power Management Utility Features ................ 1-24

POST Error History ........................... 1-26

System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

DIMM Identification . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Operating Requirements . . . . . . . . . . . . . . . . . . . . . . . . 1-30

Special Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30

Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Index of Symptoms, Messages, Error Codes, or Beeps ........ 2-9

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

Diagnostics and Utilities Device Presence Test ............ 2-43

Media Console Drive Devices ..................... 2-46

Factory-Installed Drive Devices .................... 2-47

33.6 Kbps and 56 Kbps DSVD Modem Adapters ........... 2-50

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-53

Undetermined Problem . . . . . . . . . . . . . . . . . . . . . . . . . 2-56

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Power-On Self Test ........................... 3-2

Diagnostics and Utilities CD ...................... 3-3

Creating a Diagnostics Bootable Diskette ............... 3-4

Diagnostic Test Programs ....................... 3-6

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Using the Advanced Diagnostic Test Programs ............ 3-8

Program Navigation . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Hard Disk Drive Boot Error ..................... 3-10

File Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Display Self Test ............................ 3-12

Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Removals and Replacements—Machine Type 2140, 2142 ...... 4-2

2005—Service Panel . . . . . . . . . . . . . . . . . . . . . . . . 4-3

2010—Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

2020—3.5-In., 5.25-In. Cage .................... 4-5

2030—Media Console . . . . . . . . . . . . . . . . . . . . . . . . 4-7

2040—Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 4-12

2051—Memory (DIMM) . . . . . . . . . . . . . . . . . . . . . . . 4-13

2080—Lithium Battery . . . . . . . . . . . . . . . . . . . . . . . . 4-14

2090—System Board . . . . . . . . . . . . . . . . . . . . . . . . 4-15

Handling ESD-Sensitive Parts ..................... 4-16

Home Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17

Software Installation Procedure .................... 4-20

Parts/Test Point Locations ...................... 5-1

System Board Layout—Type A-1 ................... 5-2

System Board Locations—Type A-1 ................ 5-3

Pentium MMX Processor Speed—Type A-1 ............ 5-4

System Board Layout—Type A-2 ................... 5-5

System Board Locations—Type A-2 ................ 5-6

Processor Bus Factor—Type A-2 .................. 5-7

Factory-Installed Modem Card ..................... 5-8

Hard Disk Drive Jumper Settings .................... 5-10

CD/DVD-ROM Drive Jumper Settings ................. 5-13

Zip Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Detachable Monitor I/O Signal Cable Connector Test Points ..... 5-15

Media Console Cable .......................... 5-16

System Board Connector Specifications ................ 5-17

Safety Inspection Guide ....................... 6-1

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Assemblies (Service Level A) ..................... 7-2

Catalog Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Assembly 1: Machine Type 2140 System Unit - Exterior (SL-A) .. 7-3

Assembly 2: Machine Type 2140 System Unit - Interior (SL-A) .. 7-4

Assembly 3: Machine Type 2142 System Unit - Exterior (SL-A) .. 7-7

Assembly 4: Machine Type 2142 System Unit - Interior (SL-A) .. 7-8

Assembly 5: Diskette, Hard Disk Drives, and Zip Drive ...... 7-11

Assembly 6: Media Console (Type 2142) ............. 7-13

Assembly 7: CD/DVD-ROM Drive, Modem, and TV Cards .... 7-15

Assembly 8: Monitor and Power Cord (Linecord) ......... 7-18

Assembly 9: Keyboard and Mouse ................. 7-20

Assembly 10: Software . . . . . . . . . . . . . . . . . . . . . . . 7-22

Part Number Index .......................... 8-1

Appendix A. Online Support Information .............. A-1

Appendix B. Model/Monitor Configurations and FRU Part Numbers B-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1

Contents v

Notices

References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM’s intellectual property rights or other legally protectable rights may be used instead of the IBM product, program, or service. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by IBM, are the user’s responsibility.

IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to the IBM Director of Commercial Relations, IBM Corporation, Purchase, NY

10577.

Voltage Supply Switch Settings

Your IBM Aptiva Personal Computer must be set correctly for your voltage supply. If your monitor or system unit has a voltage switch, complete these steps to make sure each switch is set correctly:

1. Determine the correct voltage switch setting for your area:

Voltage Supply

Range

100–127 V 115 V or 115 200–240 V 230 V or 230

2. Locate the voltage switch on the back of your monitor or system unit. If the setting shown on the switch is:

Correct, start setting up your IBM Aptiva computer. Incorrect, change the voltage switch setting. (You may need a

small screwdriver.)

might

have voltage switches, which

Voltage Switch

Setting

vii

Positionnement du sélecteur de tension

Votre Aptiva IBM

peut

comporter des sélecteurs de tension qui doivent être positionnés correctement en fonction de la tension adéquate. Si votre écran ou votre unité centrale sont équipés d’un sélecteur de tension, vérifiez-en le positionnement en procédant de la manière suivante :

1. Le tableau ci-dessous permet de déterminer le positionnement correct du ou des sélecteurs de tension :

Positionnement du

Tensions

100–127 V 115 V ou 115 200–240 V 230 V ou 230

sélecteur de tension

2. Repérez le ou les sélecteurs de tension situés à l’arrière de votre écran ou de votre unité centrale. S’ils sont positionnés de façon :

Correcte, démarrez la configuration de votre Aptiva IBM. Incorrecte, modifiez leur position. (Vous pouvez vous aider d’un

petit tournevis.)

viii

Safety Information

The construction of the IBM Aptiva Personal Computer provides extra protection against the risk of electrical shock. This computer has a power cord with a three-prong plug that is required to ground metal parts. It is the responsibility of the person installing the computer to connect it to a properly grounded electrical outlet. Seek professional assistance before using an adapter or extension cord; these devices could interrupt the grounding circuit.

If the computer is connected to an electrical outlet that is incorrectly connected to the building wiring, serious electrical shock could result.

For continued protection against the risk of electrical shock:

Connect your computer only to an electrical outlet of the correct voltage. If you are unsure about the voltage of the electrical outlet you are using, contact your local power company.

If your computer has cables other than the power cords, you must connect them before plugging the power cord into an electrical outlet. Before removing these cables, you must first unplug the power cords from the outlet.

If your computer has a telephone connection, do not touch the telephone cords when there is lightning in the area.

Do not use or store the computer in an area where it can become wet.

Make sure all replacement parts have characteristics identical or equivalent to the original parts. Other parts may not have the same safety features.

Personal injury or electrical shock may result if you undertake actions other than those specifically described in this book. This is particularly true if you try to service or repair the power supply, monitor, or built-in modem. Always refer service or repairs to qualified service personnel.

Notices ix

Safety Notices (Multi-Lingual Translations)

The safety notices in this section are provided in the following languages:

English Brazilian/Portuguese Chinese French German Hungarian Italian Russian Slovakian Spanish

Safety Notice 1

Before removing any FRU, power-off the computer, unplug all power cords from electrical outlets, then disconnect any interconnecting cables.

Antes de remover qualquer unidade substituível no local (Field Replaceable Unit - FRU), desligue o computador, retire todos os cabos de alimentação das respectivas tomadas eléctricas, remremova a pilha (se instalada) e, em seguida, desconecte todos os cabos de interligação.

FRU

Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension, débranchez tous les cordons d'alimentation des socles de prise de courant, retirez la batterie et déconnectez tous les cordons d'interface.

Die Stromzufuhr muß abgeschaltet, alle Stromkabel aus der Steckdose gezogen, der Akku entfernt und alle Verbindungskabel abgenommen sein, bevor eine FRU entfernt wird.

Prima di rimuovere qualsiasi FRU, spegnere il sistema, scollegare dalle prese elettriche tutti i cavi di alimentazione, rimuovere la batteria e poi scollegare i cavi di interconnessione.

Antes de quitar una FRU, apague el sistema, desenchufe todos los cables de las tomas de corriente eléctrica, quite la batería y, a continuación, desconecte cualquier cable de conexión entre dispositivos.

Notices xi

Safety Notice 2

The lithium battery can cause a fire, explosion, or severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery.

A pilha de lítio representa risco de incêndio, explosão ou queimaduras graves. Não recarregue, desmonte ou exponha a pilha a temperaturas superiores a 100°C (212°F), não a incinere ou ponha o conteúdo da respectiva célula em contacto com a água nem remova o respectivo conector polarizado. Destrua a pilha de acordo com as normas ou regulamentações locais. Utilize apenas a pilha com o "part-number" indicado nas listas apropriadas. A utilização de uma pilha incorrecta pode resultar na igniçãou explosão da mesma.

100 C (212 F)

Elle présente des risques d'incendie, d'explosion ou de brûlures graves. Ne la rechargez pas, ne retirez pas son connecteur polarisé et ne la démontez pas. Ne l'exposez pas à une temperature supérieure à 100°C, ne la faites pas brûler et n'en exposez pas le contenu à l'eau. Mettez la pile au rebut conformément à la réglementation en vigueur. Une pile inappropriée risque de prendre feu ou d'exploser.

Die Systembatterie ist eine Lithiumbatterie. Sie kann sich entzünden, explodieren oder schwere Verbrennungen hervorrufen. Batterien dieses Typs dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt oder verbrannt werden. Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen.

xii

Safety Notice 2 Continued

La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato, smontarla, riscaldarla ad una temperatura superiore ai 100 gradi centigradi, incendiarla o gettarla in acqua. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). L'impiego di una batteria non adatta potrebbe determinare l'incendio o l'esplosione della batteria stessa.

La bateria de repuesto es una bateria de litio y puede provocar incendios, explosiones o quemaduras graves. No la recargue, ni quite el conector polarizado, ni la desmonte, ni caliente por encima de los 100°C (212°F), ni la incinere ni exponga el contenido de sus celdas al agua. Deséchela tal como dispone la normativa local.

Notices xiii

Laser Compliance Statement

Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.

When a CD-ROM drive is installed, note the following.

CAUTION:

Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

O uso de controles, ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados pode resultar em perigosa exposição à radiação.

Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites.

Werden Steuer- und Einstellelemente anders als hier festgesetzt verwendet, kann gefährliche Laserstrahlung auftreten.

L'utilizzo di controlli, regolazioni o l'esecuzione di procedure diverse da quelle specificate possono provocare l'esposizione a

xiv

El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí especificados puede provocar la exposición a radiaciones peligrosas.

Opening the CD-ROM drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the CD-ROM drive. Do not

open.

Some CD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following.

DANGER:

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

Radiação por raio laser ao abrir. Não olhe fixo no feixe de luz, não olhe diretamente por meio de instrumentos óticos e evite exposição direta com o feixe de luz.

Rayonnement laser si carter ouvert. Évitez de fixer le faisceau, de le regarder directement avec des instruments optiques, ou de vous exposer au rayon.

Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder über optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden.

Kinyitáskor lézersugár ! Ne nézzen bele se szabad szemmel, se optikai eszközökkel. Kerülje a sugárnyalábbal való érintkezést !

Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici e evitare l'esposizione diretta al fascio.

Notices xv

Radiación láser al abrir. No mire fijamente ni examine con instrumental óptico el haz de luz. Evite la exposición directa al haz.

xvi

Federal Communications Commission (FCC) Notice

IBM Aptiva Type 2140, 2142

Federal Communications Commission (FCC) Statement

Note: This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult an IBM authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party:

International Business Machines Corporation Old Orchard Road Armonk, NY 10504

Telephone: 1-919-543-2193

Notices xvii

Canadian Department of Communications Compliance Statement

This equipment does not exceed Class B limits per radio noise emissions for digital apparatus, set out in the Radio Interference Regulation of the Canadian Department of Communications.

Avis de conformité aux normes du ministère des Communications du Canada

Cet équipement ne dépasse pas les limites de Classe B d'émission de bruits radioélectriques pour les appareils numériques, telles que prescrites par le Règlement sur le brouillage radioélectrique établi par le ministère des Communications du Canada.

Canadian Department of Communications Certification Label

Notice: The Canadian Department of Communications label identifies

certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

xviii

Attention

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

Étiquette d'homologation du ministère des Communications du Canada

AVIS : L'étiquette du ministère des Communications du Canada identifie le

matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d'exploitation et de sécurité des réseaux de télécommunications. Le ministère n'assure toutefois pas que le matériel fonctionnera à la satisfaction de l'utilisateur.

Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le raccorder aux installations de l'entreprise locale de télécommunications. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. L'abonné ne doit pas oublier qu'il est possible que la conformité aux conditions énoncées ci-dessus n'empêchent pas la dégradation du service dans certaines situations.

Les réparations de matériel homologué doivent être effectuées par un centre d'entretien canadien autorisé désigné par le fournisseur. La compagnie de télécommunications peut demander à l'utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l'utilisateur ou à cause d'un mauvais fonctionnement.

Pour sa propre protection, l'utilisateur doit s'assurer que tous les fils de mise à la terre de la source d'énergie électrique, des lignes téléphoniques et des canalisations d'eau métalliques, s'il y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales.

Attention

L'utilisateur ne doit pas tenter de faire ces raccordements lui-même, il doit avoir recours à un service d'inspection des installations électriques ou à un électricien, selon le cas.

Notices xix

Load Number (LN):

device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load of all the devices does not exceed 100. The load number of the built-in modem is 10.

Indice de charge (IC):

dispositif terminal indique, pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordé à un circuit téléphonique bouclé utilisé par ce dispositif. L'extrémité du circuit bouclé peut consister en n'importe quelle combinaison de dispositifs pourvu que la somme des INDICES DE CHARGE de l'ensemble des dispositifs ne dépasse pas 100. L'indice de charge du modem intégré est de 10.

The load number (LN) assigned to each terminal

L'INDICE DE CHARGE (IC) assigné à chaque

Trademarks

The following terms are trademarks or service marks of IBM Corporation in the United States and other countries.

Aptiva AT HelpCenter IBM Operating System/2 OS/2

Personal System/2 PS/1 PS/2 Rapid Resume ScrollPoint SurePath

Intel and Pentium are trademarks or registered trademarks of Intel Corporation.

Windows and the Windows NT logo are trademarks or registered trademarks of Microsoft Corporation.

UNIX is a registered trademark in the United States and other countries licensed exclusively through X/Open Company Limited.

Other company, product, and service names may be trademarks or service marks of others.

Notices

xxi

xxii

Preface

This manual is intended to be used as a stand-alone document to service this product. It is divided into the following chapters:

“General Information” contains a brief description of this manual. “Check Procedures” provides step-by-step instructions that aid in

locating the failing Field Replaceable Unit (FRU). “Diagnostic Aids” explains the diagnostic aids that are available for

troubleshooting problems on the system unit.

“Repair Information” contains the procedures for removing FRUs. “Parts/Test Point Locations” contains illustrations of the locations of

the major parts and connectors. “Safety Inspection Guide” contains information about inspecting a

machine for safety problems before putting the machine under a Maintenance Agreement.

“Parts Catalog” contains descriptions, illustrations, and part numbers for individual FRUs.

Appendix A, “Online Support Information” contains online support information.

“Part Number Index” contains part numbers listed in numerical order. Appendix B, “Model/Monitor Configurations and FRU Part

Numbers” contains models and FRUs listed by part number for all

countries.

xxiv

General Information

Chapter Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Parts/Test Point Locations ..................... 1-4

Safety Inspection Guide ....................... 1-4

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Part Number Index ......................... 1-4

Appendix: Model Configurations and FRU Part Numbers ..... 1-5

Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Hardware Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Refresh Rates and Monitor Frequencies .............. 1-13

Power-On Password, CMOS Reset .................. 1-14

Flash (BIOS) Update Procedure .................... 1-15

Amplifier Card BIOS .......................... 1-16

Amplifier Card BIOS Setting ..................... 1-16

Updating Amplifier Card BIOS ................... 1-17

Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

Using the Setup Utility ........................ 1-18

Making Changes with the Setup Utility ............... 1-20

Using Power Management Utilities ................... 1-24

Power Management Utility Features ................ 1-24

POST Error History ........................... 1-26

System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

DIMM Identification . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-28

Operating Requirements . . . . . . . . . . . . . . . . . . . . . . . . 1-30

Special Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30

Chapter Description

This chapter contains general information about the contents of this manual, product descriptions, and other information useful when servicing the product.

Diagnostic Information

The diagnostic information contains the check procedures you use to diagnose and isolate product failures. Diagnostic information consists of:

Start:

This is the starting point for any diagnostic action. Based on

high-level symptoms, the information in this check procedure directs

you to more detailed procedures to help you resolve the machine

failure.

Symptoms, Messages, Error Codes, and Beeps:

The Index of Symptoms, Messages, Error Codes, or Beeps lists

symptoms and their probable causes, and directs you to the applicable

check procedures to help you resolve the machine failure. The index

also lists which FRU is the likely cause of the problem.

Check Procedures:

When the Start check procedure sends you to a specific check

procedure or the Index of Symptoms, Messages, Error Codes, or

Beeps, turn to that section and perform the steps as instructed. If

there are any notes or instructions at the top of the page, read them

before you start the procedure.

Carefully read each step of the check procedure and perform the

appropriate action as instructed. If you do not remember the location

of a specific part or test point, or if you do not remember an

adjustment or removal procedure, see the chapter with that

information. Always return to the check procedure after you do this.

In some cases, you are sent to other check procedures to find the

failure.

Diagnostic Aids:

The Diagnostic Aids chapter contains additional information to help

you diagnose a failure of a specific part.

1-2

Using the Check Procedures

Failing Parts or Assemblies:

trace a problem to one part or assembly. The last step of the specific check procedure you are using indicates that a part or assembly is failing. You should inspect the part or assembly before you decide to replace it. It might be loose, dirty, or in need of a small repair. The check procedures might lead you to two, or even three, possible failing parts or assemblies. The parts that might be failing are listed in order of the most probable failure.

Measuring Voltages:

voltages on cable plugs and electronic board connectors. If you are asked to measure voltage at several places on a plug or connector, a chart next to or near the instruction indicates the number of the plug or connector, the pin numbers you should measure, the signal name, and the correct voltage for the condition you are measuring. Measure the voltage only at the pins listed in the chart. Remember to set the meter on the correct scale and to put the meter leads in the correct position for the voltage you are asked to measure.

Note: Use frame ground for the ground reference. Attach the black meter

(ground) lead to frame ground, except where specified otherwise.

Many check procedure steps instruct you to measure

The check procedures generally help you

Diagnostic Aids

This chapter contains information outside the check procedures to help you diagnose a failure of a specific part. Some diagnostic aids are resident in the machine, such as the Power-On Self Test (POST). The machine performs the POST each time it is powered on. Use this information throughout the diagnostic procedures. You should become familiar with the POST and be able to determine if the machine performed all the steps.

POST:

unit is powered on (when Power Management is enabled, a shorter version of POST is initiated—see “Power Management” on page 1-21). The POST is a series of system checks and initializations that verify the correct operation of the base system. Two classifications of malfunctions might be detected during the POST: critical and noncritical.

Critical malfunctions

incorrect results that are apparent to the user. Examples of critical errors include processor or interrupt controller malfunctions. If a critical error is detected during the POST, an attempt is made to indicate the error, and all testing halts.

General Information 1-3

The normal POST is initiated automatically each time the system

prevent the system from operating at all, or could cause

Noncritical malfunctions

the user. An example of a noncritical error is a memory module failure. If a noncritical error occurs, an error code is displayed, and the testing is stopped. Testing can be continued on a noncritical error by pressing the Esc key.

After a successful POST (one in which no critical errors were detected, and no beep generated), The system attempts to load an operating system. The system can be customized for different start (boot) methods.

The system’s default startup sequence automatically looks for the operating system files on the hard disk if the files are not found on diskette.

Note: Remember that the POST does not test all areas, but only those that allow the system to operate well enough to run the Diagnostics and Utilities program.

cause incorrect results that might not be apparent to

Repair Information

This chapter contains removal and replacement instructions.

Parts/Test Point Locations

This chapter contains system board layouts and jumper settings. It is useful when you are asked to measure voltages. Use this information to help you locate parts such as electronic boards, connectors, pin numbers, and test points. This chapter also contains jumper settings for the hard disk drive, CD/DVD-ROM drive, and Zip drive.

Safety Inspection Guide

This chapter contains guidelines to help you identify possible safety concerns. Use this information to inspect a machine for safety problems before putting the machine under a Maintenance Agreement.

Parts Catalog

This catalog includes figures, part numbers, and part names. It also contains detailed system board descriptions.

Part Number Index

This chapter contains part numbers listed in numerical order.

1-4

Appendix: Model Configurations and FRU Part Numbers

This appendix contains tables, listed by country, of models and FRU part numbers. Refer to this when ordering FRUs or to determine the part number of the system board or DIMM installed in the machine you are servicing.

General Information 1-5

Product Description

This manual contains service information for the Service Level A (SL-A) model of the IBM Aptiva Personal Computer, worldwide.

The Machine Type 2140 and Machine Type 2142 are minitower systems containing slots for six adapter cards and bays for six input/output devices (drives)

The Machine Type 2142 comes with the Media Console which contains the diskette drive, CD/DVD-ROM drive, Zip drive (model dependent), keyboard and mouse ports, and operator controls.

For FRU parts information, see the Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1.

VESA Local Bus Note:

to the Video Electronics Standards Association (VESA) VL-Bus Specification

2.0 (32 bit). Local bus adapter cards vary in degree of adherence to this standard. Therefore, IBM cannot guarantee that all available local bus option cards will perform according to manufacturer’s claims.

The Type 2140 and 2142 will support Internal or External video, but not both simultaneously.

Security:

on page 1-14.

Power-on password. See “Power-On Password, CMOS Reset”

System Boards:

A-2. See “System Board Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5 for system board jumper and connector locations.

The Type A-1 system board supports the Pentium processor with MMX and has the following features:

Pentium MMX socket 7-ZIF connector. You must remove the old processor to install an upgrade processor.

32 KB internal cache memory, with 512 KB external cache soldered onto the system board. Cache is not upgradeable.

Trident, on board, 9750 DVD 64-bit GUI video and 3-D Accelerator with 2 MB SGRAM video memory, upgradeable to 4 MB with a 2 MB SODIMM SGRAM upgrade module.

Three, 168-pin Gold DIMM memory module sockets support these memory modules:

The VESA local bus connector generally conforms

Two system boards are available: Type A-1 and Type

1-6

– 8 MB, 16 MB, 32 MB, 64 MB or 128 MB DIMM modules.

– 60 ns Gold SDRAM Maximum system board memory is 384 MB. See Appendix B, “Model/Monitor Configurations and FRU Part

Numbers” on page B-1 for memory configuration. Refer to “System Memory” on page 1-27.

Ports: parallel, serial, mouse, keyboard, USB(two), video, MIDI/Joystick,

audio out/in/mic.

Connectors for:

– PCI/ISA adapter cards

– VESA Video Feature Bus (2x13 un-shrouded header)

– Internal VGA display (2x7 shrouded header)

– Input power (12-pin)

– AT diskette drives (34-pin)

– Two 40-pin IDE drive controllers: a primary local bus IDE that

supports two hard disk drives and a secondary IDE that supports a CD/DVD-ROM drive and one hard disk drive, or two hard disk drives.

– Power light-emitting diode (LED)/hard disk LED (4-pin)

Power-on switch 2-wire connector and a power supply auxiliary control

3-wire connector for Power Management features.

Lithium battery.

See “VESA Local Bus Note” on page 1-6.

General Information

1-7

The Type A-2 system board supports Pentium II processors and has the following features:

512 KB internal cache memory. Cache is not upgradeable.

ATI- Rage Pro video and 3-D Accelerator with 2 MB SGRAM video memory, upgradeable to 4 MB with a 2 MB SODIMM SGRAM upgrade module.

Three, 168-pin Gold DIMM memory module sockets support these memory modules:

– 8 MB, 16 MB, 32 MB, 64 MB, or 128 MB DIMM modules. – 60 ns Gold SDRAM

Maximum system board memory is 384 MB.

Ports: parallel, serial, mouse, keyboard, USB(two), video, MIDI/Joystick, audio out/in/mic. mouse, and video.

Connectors for:

– PCI/ISA riser card (212-pin) – VESA Video Feature (2x20 un-shrouded) – Input power (12-pin) – AT diskette drives (34-pin) – Two 40-pin IDE drive controllers: a primary local bus IDE that

supports two hard disk drives and a secondary IDE that supports a CD/DVD-ROM drive and one hard disk drive, or two hard disk

drives. Power light-emitting diode (LED)/hard disk LED (4-pin) Power-on switch 2-wire connector and a power supply auxiliary control

3-wire connector for Power Management features.

Lithium battery.

Processors

One of the following processors can be installed on the Type A-1 system board:

Pentium Pentium MMX-166 MHz

Pentium Pentium MMX-200 MHz Pentium Pentium MMX-233 MHz

MHz measures only processor internal clock speed, not application performance. Many factors affect application performance.

1-8

One of the following processors can be installed on the Type A-2 system board:

Pentium II-233 MHz Pentium II-266 MHz Pentium II-300 MHz Pentium II-333 MHz

Power Supplies (with Power Management Features)

The power supply is a 200-W switchable high/low voltage power supply with a variable fan speed and a connector for a detachable grounded 3-wire power cord. The power cable has four DASD connectors: one mini power connector and three standard 4-pin connectors. The power supply also has a non-switched appliance outlet connector.

For some countries outside the United States, the power supply might have five standard 4-pin connectors and one mini power connector, for a total of six DASD connectors.

To support the Power Management feature, all power supplies have a 3-wire auxiliary control cable that connects to the system board. There is no on/off switch cable assembly for the power supplies.

Cables

All models contain one cable for hard disk drives and one cable for diskette drives. A momentary power switch and cable assembly that connects to the system board and a voice modem cable are also included.

Diskette Drive—AT-type

All models contain a 3.5-in. 1.44 MB slimline diskette drive. Some models come with a 100 MB internal Zip drive.

Multimedia

Depending on model, 24X Max or 32X Max CD-ROM,3 or DVD-ROM IDE/AT drive.

An audio cable

A CD/DVD-ROM drive system interface cable.

Microphone and speaker (integrated with monitor).

24X Max or 32X Max CD-ROM drives run at a constant speed. This causes a data transfer rate of ten-speed (fourteen-speed for 32X) reading at the disk hub and twenty four-speed (thirty two-speed for 32X) reading at the disk edge.

General Information

1-9

One pair of external subwoofers (on some models). Joystick (on some models).

Hard Disk Drive

The hard disk drive is a 3.5-in. slimline IDE AT drive with “look-ahead” cache memory and a maximum of 14 ms average access time. Access time varies by the hard disk drive and the hard disk drive manufacturer.

Monitors

MM55 (Type 2116)

– 15 inch FST CRT with a viewable image size of 13.6 inches (347

mm) with a 0.28mm dot pitch. – Integrated speakers (not powered, requires system amplifier). – Power switch/volume control. – OSD (On Screen Display).

- Video - contrast, brightness, horizontal size, horizontal position, vertical size, vertical position, pincushion, trapezoid, parallelogram, rotation (tilt), color temperature, display current horizontal and vertical signal frequency, degauss, recall factory settings.

- Audio - balance, bass, treble, fade.

- All audio function dependent on system unit.

– External headphone, microphone, and USB connectors. – 2.1 meter interface cable. – Power management (system dependent). – Connector for detachable grounded 3-wire power cord. – Auto-sensing power supply 88-264 VAC 50/60Hz.

MM75 (Type 2128)

– 17 inch FST CRT with a viewable image size of 15.7 inches (399

mm) with a 0.28mm dot pitch. – Integrated speakers (not powered, requires system amplifier). – Power switch/volume control. – OSD (On Screen Display).

- Audio - balance, bass, treble, fade.

1-10

- All audio function dependent on system unit.

Keyboard

Aptiva EZ button keyboard with 1.8-m (6-foot) cable

Mouse

ScrollPoint mouse with 1.8-m (6-foot) cable

General Information 1-11

Hardware Interfaces

The following peripheral interfaces for adapters, options, and drives are supported in the system unit.

Table 1-1. Hardware Interfaces

Item Interface

Hard disk drives IDE local bus interface (American National Standards

Institute–ANSI)

Input/output (I/O) adapter cards

Diskette drives AT diskette interface Video For refresh rates and monitor frequency settings, see

Serial 9-pin connector with RS232D electrical interface USB Universal Serial Bus. High speed serial bus designed

Parallel Bidirectional. ECP bidirectional and EPP bidirectional

Pointing device IBM PS/2-compatible mouse Keyboard device IBM PS/2-compatible enhanced keyboard CD/DVD-ROM drive AT IDE, extended architecture (XA) enabled drive Sound adapter card MM3: Sound Blaster (Creative Labs, Inc.)

Joystick Industry-standard device

Adapters that are IBM AT-ISA compatible and operate at 8 MHz. PCI local bus adapter cards and Plug and Play adapter cards are supported.

“Refresh Rates and Monitor Frequencies” on page 1-13. Physical interface is compatible with the IBM Personal System/2 (PS/2) VGA interface.

for USB protocol.

interfaces are supported.

MM4: Aria 16 (Prometheus Products, Inc.) Mwave: Combination Modem/Sound Card

1-12

Refresh Rates and Monitor Frequencies

This section provides the refresh rates and monitor frequencies for Type A-1 and Type A-2 system boards.

Refresh Rates and Monitor Frequencies—Type A-1

The following table lists the maximum vertical refresh rates for the Type A-1 system board, which contains a Trident 9750 video chip with 2 MB video memory

Table 1-2. Vertical Refresh Rates (Hz)

Type A-1 System Board with a Trident 9750 Video Chip with 2 MB DRAM Resolution → 640x480 800x600 1024x768 1280x1024 Color ↓ 256 85 Hz. 85 Hz. 85 Hz. 60 Hz. 64,000 85 Hz. 85 Hz. 85 Hz. 60 Hz. 16,000,000 85 Hz. 85 Hz. 85 Hz. 60 Hz.

Refresh Rates and Monitor Frequencies—Type A-2

The following table lists the maximum vertical refresh rates for the Type A-2 system board, which contains a ATI-Rage Pro video chip with 2 MB DRAM.

Table 1-3. Maximum Vertical Refresh Rates (Hz)

Type A-2 System Board with a ATI-Rage Pro Video Chip with 2 MB DRAM Resolution → 640x480 800x600 1024x768 1280x1024 Color ↓ 256 85 Hz. 85 Hz. 85 Hz. 75 Hz. 64,000 85 Hz. 85 Hz. 85 Hz. 75 Hz. 16,000,000 85 Hz. 85 Hz. 85 Hz. 75 Hz.

General Information 1-13

Power-On Password, CMOS Reset

A power-on password denies access to the system by an unauthorized user when the system is powered on. When a power-on password is active, the password prompt appears on the screen each time the system is powered on. The system unit starts after the proper password is entered.

In some cases, you might be required to service a system with an active and unknown power-on password. To clear a password from the system, first identify the system CMOS jumper by referring to “System Board Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5, then follow these steps.

1. Power-off the system unit.

2. Unplug the power cable from the electrical outlet. Attention: Do not attempt these steps with the power cord plugged into

the electrical outlet. The power supply maintains +5 V dc of auxiliary power when the power switch is powered off. System damage might result if the power cord is not unplugged during testing.

3. Locate the power on password jumper on the system board.

System Board Type Jumper

System Board Type A-1 Password Jumper JP6 System Board Type A-2 Password Jumper JP3

4. Move the jumper from pins 1-2 to pins 2-3 to erase the password. See “System Board Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5.

5. The system detects the change and the password, time, and date are erased from memory. Power Management settings are also deleted. (See “Power Management” on page 1-21.)

6. Move the jumper from pins 2-3 to pins 1-2 for normal operation.

7. Plug the power cable into the electrical outlet and power-on the system unit.

8. Run the Setup Utility to restore the configuration settings. Press Esc to save with the password disabled.

9. When you are finished servicing the machine, run the Setup Utility to restore the configuration settings. (You must reset the time, date, and

1-14

any Power Management settings. See “Power Management” on page 1-21.)

Notes:

1. To reinstall the password, the user must enter a password in the Setup

Utility.

2. Disabling the power on password reconfigures the system. Run the

Setup Utility to clear any 16X errors.

3. To determine if the machine you are servicing has the Power

Management feature enabled, run the Setup Utility and check to see if Power Management is enabled (Suspend Timer not off and APM Connection Enabled).

Flash (BIOS) Update Procedure

Attention

The system board Flash Enable jumper default position is set to

enabled

Flash Enable jumper is set to the jumpers by referring to “System Board Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5.

. If the following flash procedure does not work, verify that the

enabled

position. See Flash program

Also, check the Flash diskette for a README file and if present, review it for any model-specific information.

1. Power-off the computer.

2. Insert the Flash diskette into diskette drive A.

3. Power-on the computer.

4. Follow the instructions on the screen to complete the flash (BIOS)

update procedure.

General Information 1-15

Amplifier Card BIOS

Type 2140, 2142 computers come with either a Tier 1 or Tier 2 amplifier card.

Tier 1 amplifier card has one speaker output jack Tier 2 amplifier card has two output jacks; one for the speakers and

one for the sub woofer.

When replacing a system board, the BIOS setting on the new system board must match the amplifier card that is installed in the computer.

New A-1 and A-2 system boards for Type 2140, 2142 are coded for the Tier 1 amplifier card. If the computer you are servicing has a Tier 1 amplifier card, no BIOS coding is necessary.

If you order a new system board for a 2140, 2142 that has a Tier 2 amplifier card, the amplifier card BIOS must be set to match the Tier 2 amplifier card.

Amplifier Card BIOS Setting

Attention

The Amplifier BIOS update procedure must be run from a Safe Mode Command Prompt.

Care must be taken to make certain that the BIOS setting matches the actual amplifier card (Tier 1, Tier 2) installed. The sound system will not function properly with the incorrect setting.

1. Determine the amplifier card installed. From the rear of the computer, there will either be:

One mini DIN connector (speaker), Tier 1,

-- or --

Two mini DIN connectors (speakers and sub woofer), Tier 2.

2. Determine the system BIOS setting for the amplifier card.

Reboot the computer to a Safe Mode Command Prompt.

a. Select Start from the lower left desktop. b. Select Restart The Computer, then Select Enter.

c. When Starting Windows 95 displays at top left corner of

screen, depress F8. d. Select Safe Mode Command Prompt Only from the menu. e. At the C: prompt, type DEBUG and press the Enter key.

1-16

f. At the dash “-” prompt, Type d fffa:0 , then press the Enter

key.

g. The right side of the screen will display the Serial Number

(23AXXXX), Tier audio card, TIERx_AUDIO, and system model number (214X).

h. The “x” in the TIERx_AUDIO denotes the Tier card the

computer is set to use.

3. If the amplifier card installed matches the type listed in step 2, no action is required.

4. If the amplifier card installed does not match the type listed in step 2, you must run the appropriate update to match the amplifier card to the system board.

Updating Amplifier Card BIOS

To update the amplifier card BIOS:

1. Insert the Diagnostics and Utilities CD in the CD/DVD-ROM drive.

2. Power-off, then power-on the system unit.

3. When the Aptiva Diagnostics and Utilities Menu appears, depress the Zero key to select the DOS screen. The A drive prompt will appear.

4. Select the CD/DVD-ROM drive (the CD/DVD-ROM drive default is G:).

5. At the G: prompt, type:

CD\DISK\CRYSTAL\CLYDE\RCAND15\INSTALL\DISK0

then press the Enter key.

6. If a Tier 1 amplifier card is installed in the computer, type TIER1.BAT at the DOS command prompt.

7. If a Tier 2 amplifier card is installed in the computer, type TIER2.BAT at the DOS command prompt.

8. If the system monitor is not a Type 2116 (MM55) or Type 2128 (MM75), type TIER0.BAT at the DOS command prompt.

Attention

Type 2140, 2142 computers are designed for use with the MM55 or MM75 monitors only. The use of a different monitor might cause sound and functionality problems.

9. Remove the Diagnostics and Utilities CD from the CD/DVD-ROM drive and restart the computer.

10. Go to “Amplifier Card BIOS Setting” on page 1-16 to verify the setting matches the amplifier card installed in the computer.

General Information 1-17

Setup Utility

The Setup Utility lets you view and change important information about the computer and its hardware.

Using the Setup Utility

You might need to use the Setup Utility in the following situations:

If you add or replace a hardware option (such as a diskette drive, hard disk drive, or memory module), and you want to verify or make a change.

To verify a change after removing a hardware option.

If you get an error code and message.

You can also use the Setup Utility to:

Check the computer’s hardware features. For example, you can use this program to check the amount of memory or the size of the hard disk in the computer.

Change the computer’s serial and parallel port settings, and the parallel port mode.

Set up or change a password on the computer.

Change the date and time on the computer.

Reduce the amount of energy the computer uses by setting up the computer’s Power Management features.

Determine which Plug and Play adapter cards you want configured by system BIOS.

Starting the Setup Utility

The Setup Utility displays screens that let you view information about how the computer is set up (called the configuration), or change certain information on the computer. There are two ways to display the Setup Utility screen:

When you power on the computer, press F1 when the IBM APTIVA logo appears.

If you have an error, the computer shows a popup window with an error code and description. Press Enter to get the Setup Utility screen (see Figure 1-1 on page 1-20).

1-18

The Setup Utility screens display the type of information shown here. The actual screens on the computer might look slightly different, but they operate the same way.

Here are the keys you use to move through and make changes to the Setup Utility screens.

Keys Function

↑ ↓ Use these arrow keys to highlight an option. ← → Use these arrow keys to make a selection and change an

option.

F1 Help. Press this key if you want more information about an

option or using the screen.

F2 General Help. Press this key if you want general information

about the computer features.

Page Down Press this key to see the next page (screen). Page Up Press this key to go to the previous page (screen).

Brackets [ ] show you which options can be changed on the screen. The * symbol on the screen shows you that an option has been

changed.

Now that you know how to work with the Setup Utility screens, read on to learn about the options you can change on the screen.

General Information 1-19

--------------------------

Main Menu

------------------------

System Information Video Information Audio Information Disk Drives Input/Output Ports Power Management

Startup Options Model Information

Advanced Options

IBM SurePath Setup Utility

Select a Menu:

Plug and Play

Date and Time

Figure 1-1. Setup Utility Screen

Making Changes with the Setup Utility

You can change only some of the information that appears on the Setup Utility screen. The information you can change is always enclosed in brackets like this: [Disabled]. The entries on the screen that you cannot change provide useful information about the computer and its hardware. For example, if the mouse is not working or installed incorrectly, the entry will show if it is disabled or not installed.

Here are the options available on the Setup Utility screens:

System Information:

features. (This is an

Video Information:

This screen provides a summary of the computer

information only

screen and cannot be changed.)

This screen provides information about the installed video controller. For more information on monitors, monitor frequencies, and refresh rates, see “Hardware Interfaces” on page 1-12.

Disk Drives:

This screen provides information about the installed diskette drives, hard disk drives, and CD/DVD-ROM installed in the computer. Hard Disk Drive 1 on this screen is the hard disk that came with the computer.

1-20

If you add or change a drive, you must select the correct drive type on this screen. If you are adding a hard disk or CD/DVD-ROM to the computer, see “System Board Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5. If both a CD/DVD-ROM drive and a hard disk drive are installed, the jumpers on the hard disk drive must be set to master for the hard drive to appear as Drive 3 on the Setup Utility screen. The CD/DVD-ROM must be set as the slave device. It will appear as Drive 4 on the screen.

If a hard disk is the only drive attached to the secondary hard disk drive connector, it appears as Drive 3 on the Setup Utility screen. If two hard disks are attached to this connector, they appear as Drives 3 and 4 on the screen.

Input/Output Ports:

This screen allows you to change the serial and parallel port addresses. Mouse and keyboard information is also provided on this screen.

The computer has one serial port and one parallel port. Each port has a special address (identifying location) assigned to it. If you add any additional serial or parallel port adapters, make sure that each port has a different address.

The serial port A default address is 2F8-IRQ3. The parallel port default address is 3BCh.

Other serial and parallel port addresses are available. However, if you change an address on this screen, you might also need to make changes to the software. For instructions on changing the software, see the user’s guide or online information supplied with the software.

The Parallel Port Mode allows you to change the mode of the parallel port. The standard mode for the parallel port is the Compatible mode. You can increase the efficiency of the parallel port by using Enhanced modes with supporting hardware.

Note: The Enhanced modes use recent technology and are only supported by newer hardware (such as a printer).

If you change the mode of the parallel port, you might need to make changes to the supported hardware and its software.

Power Management:

This screen provides information about the Power Management features. Power Management puts the computer in a low power state when the suspend function is invoked in the operating system. See “Using Power Management Utilities” on page 1-24 for more information.

General Information 1-21

Power Management can:

Put the computer in a Suspend mode to conserve energy when you have not used the mouse, keyboard, or hard disk for an amount of time you select.

Automatically Resume the computer when the phone rings so that the computer can receive a fax or take a message.

Automatically power-on and power-off the computer when using Home Director.

The following are the Power Management options you can change: Suspend Timer

Check Keyboard and Mouse Activity

Check Disk Drive 1 and 2 Activity

Check Disk Drive 3 and 4 Activity

Check Diskette Drive Activity

Check Serial Port Activity

Check Parallel Port Activity

Check Modem Activity

APM Connection

Plug and Play:

features. The screen includes the Auto Configure Cards option, and a list of all Plug and Play adapter cards installed in the computer.

Auto Configure Cards

All Plug and Play adapter cards configured by system BIOS

Only Plug and Play adapter cards required to boot the system configured by system BIOS

If you have a Plug and Play operating system, the computer might function better if only the Plug and Play adapter cards required to boot the system are configured by system BIOS. If you choose to have only the adapter cards required to boot the system configured by system BIOS, use the operating system’s Plug and Play utilities to configure the other Plug and Play cards.

Plug and Play Adapter Cards

cards you have installed in the system unit. Note: Only the newest operating systems support Plug and Play adapter

cards. See the documentation supplied with the operating system to determine if it supports Plug and Play adapter cards.

This screen provides information about the Plug and Play

is an option that allows you the choice of:

is the option that lists all the Plug and Play

1-22

Startup Options:

power-on (startup) sequence. When you power the computer on, it looks for the operating system files. Use the Startup Sequence option to tell the computer where to look for these files. The computer can search for these files on a diskette, an adapter card, a network, or a hard disk.

The system’s startup sequence automatically looks for the operating system files on the hard disk if the files are not found on diskette.

Model Information:

BIOS version level number, and BIOS manufacturing date.

Date and Time:

computer. The changes take effect immediately. Type the date in the format shown on the screen.

Type the time in 24-hour format. For example: 12 midnight is :

12 noon is 12: 1 p.m. is 13:

Advanced Options:

computer supports.

Security options (power on password, diskette drive, keyboard)

Power On Password

password to restrict the use of the computer. Each time the computer is powered on, you must enter this password before you can use the computer. A password can be up to seven characters long (letters, numbers, or both). Once you create the password, be sure to write it down and put it in a secure place.

Diskette Drive Access

access.

Operate without Keyboard

keyboard.

Operate without Diskette Drive(s)

diskette drive.

Cache options (cache size, cache state)

This option shows the amount of internal cache memory in the computer’s processor. You cannot add internal cache memory to the computer.

This screen provides information about the computer

This screen provides model number, serial number,

This screen allows you to change the date and time on the

This screen provides the following features that the

is the option that allows you to create a power on

allows you to enable or disable the diskette drive

allows you the enable or disable the

allows you to enable or disable the

General Information 1-23

Cache memory is special buffer storage that holds frequently used instructions and data, and works faster than main storage. With cache memory installed, the applications and programs run faster. You can disable cache memory to slow down the computer.

ROM shadowing

This feature provides memory boundary information.

Memory options

This feature provides standard and EDO feature information.

PCI card options This feature allows you to enable or disable card bus mastering.

Using Power Management Utilities

Power Management Utilities are accessed from the Access Aptiva screen in Windows 95.

To access Power Management Utilities:

Click on Start from the Desktop

Select Access Aptiva

Select Control Under Access Aptiva - Control, select either:

Conserve Energy (Suspend)

- or -

Schedule Events to Occur (Scheduler)

Power Management Utility Features

The Power Management Utilities have the following features:

Suspend:

inactive for a particular period of time. You can select the period of time or select 'Off' to disable the Suspend option.

Scheduler:

anytime, even if the computer is suspended. The following table describes the way the computer will normally operate

when one of the Power Management Utility features is enabled.

1-24

The Suspend feature will conserve energy when the computer is

The Scheduler program automatically starts an event at

Table 1-4. Power Management Utility Normal Operation

What Happens Explanation

Delay before mouse works.

Computer wakes up when the phone rings.

Computer wakes up when you haven’t pushed the on/off button.

This is normal for the Suspend feature of Power Management. It might take a few seconds.

This is a normal feature of the - Wake Up When the Telephone Rings feature. This can be disabled in the Control Panel, Power Utility.

This is a normal feature of Scheduler. If you don’t want this to happen, close the Scheduler application.

General Information 1-25

POST Error History

The computer automatically keeps a history of the last three POST errors. You can access the POST Error History by pressing F9 when the IBM APTIVA logo appears. The POST Error History shows the last three error codes in a list, with the most recent error code added to the bottom of the list, as shown in Figure 1-2.

Most recent error

code is listed

at bottom

Figure 1-2. POST Error History

Note: The POST Error History is emptied whenever the password is reset from the system board or the battery runs out of power. If Power Management is enabled, press F9 when the memory count and POST Configuration icon appear.

1-26

System Memory

Both Type A-1 and Type A-2 system boards support 168-Pin 60 ns, Gold, SDRAM, 64 bit Dual Inline Memory Module, (DIMM).

Maximum memory supported by Type A-1 and Type A-2 system boards is 384 MB.

DIMM Identification

168-pin memory DIMMs can usually be identified by the information on the chip modules. (for example, 2Mx64, 6 ns, EDO). To determine the DIMM capacity from the above example, divide 64 bits by 8 bytes and multiply that answer by 2M, hence, DIMM = 16 MB. 1Mx32 is Non parity and 1Mx36 is Parity. DIMMs that are not clearly labeled cannot be identified other than by part number. Consult the DIMM manufacturer documentation to identify DIMMs.

General Information 1-27

Specifications

Size:

Machine Type 2140 system unit

– Width: 362 mm (14.25 in.) – Depth: 444 mm (17.50 in.) – Height: 127 mm (5.00 in.)

Machine Type 2142 system unit

– Width: 241 mm (9.50 in.) – Depth: 438 mm (17.25 in.) – Height: 432 mm (17.00 in.)

Monitor

– MM55 (Type 2116)

- Width: 466 mm (18.3 in.)

- Depth: 410 mm (16.1 in.)

- Height: 390 mm (15.4 in.) with tilt/swivel stand

– MM75 (Type 2128)

- Width: 520 mm (20.5 in.)

- Depth: 441 mm (17.4 in.)

- Height: 423 mm (16.7 in.) with tilt/swivel stand

Weight:

Machine Type 2140 system unit

– 9 kg (20 lb) – If CD/DVD-ROM drive installed, 10 kg (22 lb)

Machine Type 2142 system unit

– 10.9 kg (24 lb) – If CD/DVD-ROM drive installed, 11.8 kg (26 lb)

Monitor

– M55 (Type 2116)

- 14.5 kg (32 lb)

– M75 (Type 2128)

- 20.5 kg (45.1 lb)

1-28

Environment:

Temperature, system unit and monitor

– Power on: 10° to 35°C (50° to 95°F) – Power off: 10° to 40°C (50° to 104°F)

Humidity, system unit and monitor

– Power on: 8% to 80% – Power off: 8% to 80%

Maximum altitude: 2134 m (7000 ft)

Heat output:

Machine Type 2140 system unit

– Typical (as shipped): 170 Btu/hr

– Maximum load: 700 Btu/hr

Machine Type 2142 system unit

– Typical (as shipped): 170 Btu/hr

– Maximum load: 700 Btu/hr

Monitors

– MM55 (Type 2116): 310 Btu/hr (maximum) – MM75 (Type 2128): 340 Btu/hr (maximum)

Electrical:

Input voltage for system unit and monitor (sinewave input is required)

Low Range

Nominal: 100 V ac to 127 V ac Maximum: 90 V ac to 132 V ac

High Range

Nominal: 200 V ac to 240 V ac Maximum: 180 V ac to 259 V ac

General Information 1-29

Operating Requirements

All machines have two power on switches: one on the system unit (Media Console for Type 2142) and one on the display. Some high voltage machines (180–259 V ac) might have a power cord from the display to the system unit and a non-switched appliance connector.

MM55 (Type 2116) and MM75 (Type 2168) monitors have universal auto sensing power supplies.

When the system unit is powered off for 10 seconds or more and then powered on, the power supply generates a “power good” signal that resets the system logic.

Note: Whether or not Power Management is enabled, the on/off switch on the system unit appliance outlet connector is always powered on when the system unit is plugged into an electrical outlet. See “Power Management” on page 1-21 for more information.

A Note About Energy Saver Monitors

Monitors rated as “Energy Saver” models use less than 30 W when operating in the energy-saving mode or when the system unit is powered off.

To extend monitor life, the monitor should be powered off at the end of each day.

does not

completely power-off the power supply. Also, the

Special Tools

The following special tools are required to service this system:

A meter similar to the Triplett Model 310 (P/N 9900167)

Wrap plug, P/N 72X8546

Video memory removal tool, P/N 9900764

1-30

Check Procedures

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Index of Symptoms, Messages, Error Codes, or Beeps ........ 2-9

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-34

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42

Diagnostics and Utilities Device Presence Test ............ 2-43

Media Console Drive Devices ..................... 2-46

Factory-Installed Drive Devices .................... 2-47

33.6 Kbps and 56 Kbps DSVD Modem Adapters ........... 2-50

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-53

Undetermined Problem . . . . . . . . . . . . . . . . . . . . . . . . . 2-56

Start

This is the entry point for all check procedures. The check procedures use failure symptoms, POST error codes, or beeps to help determine the failing field replaceable unit (FRU). Follow the suggested check procedures or use the Diagnostics and Utilities CD to determine the problem FRU.

The Diagnostics and Utilities program comes on one CD supplied with this book. Use only this CD for all Type 2140 and Type 2142 IBM Aptiva Personal Computers.

The Diagnostics and Utilities program is intended to test only IBM products. Non-IBM products, prototype cards, or modified options can give false errors and invalid system responses.

All voltages in the check procedures are positive unless otherwise shown. And, use frame ground for all voltage checks unless otherwise specified.

Note: If the check procedures instruct you to replace a FRU and the error

message remains the same, an option adapter card might be causing the failure. Remove all option adapter cards, one at a time, until the error changes or the problem is no longer apparent. Replace the last option adapter card removed.

The hard disk drive contains preloaded software. Refer to “Software Installation Procedure” on page 4-20 to reinstall the original software. Be sure to reload the software on the primary hard disk drive (drive C) when replacing it.

Note: The drives in the system you are servicing might have been

re-arranged or the drive startup sequence changed. Be extremely careful during write operations, such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive.

Ask the customer to back up any additional software from the hard disk drive before you take any action.

How to Diagnose Combined FRUs:

more than one FRU, any of the FRUs might cause an error code. Before replacing the device or adapter, remove the FRUs, one by one, to see if the symptoms change.

If you have been directed here from another check procedure and were instructed to replace the system board, and that does not correct the problem, reinstall the original system board and go through “Start” again.

If an adapter or device consists of

2-2

POST Error Codes:

A POST error code can occur in three ways:

1. Under the System Memory count at the upper-left corner of the screen.

2. After one or more beeps, followed by an error code and/or explanatory

message.

3. As a sequence of beeps with no other messages or error codes

displayed. Note: It might take a minute or more for the system to respond with

error messages or beeps.

If error codes occur for: Disk Drives

I/O Devices

Plug and Play Devices Go first to the Setup Utility to assure devices are installed. If you have an XX62 error with no other error codes, run the Setup Utility

(see “Using the Setup Utility” on page 1-18) and note any flagged options. Note the XX62 error or flagged option and try to add it from the Configuration/Setup Utility screen. If the option cannot be added, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9 for additional help.

If you want to print a copy of a Setup Utility screen on an attached printer, press Print Screen while the screen is displayed.

How to Use Error Messages:

Use the messages, error codes, and beep combinations that occur to diagnose failures. If more than one failure occurs, diagnose the first failure first. The cause of the first failure can result in false messages, error codes, or beeps. If you did not receive any messages, error codes, or beeps, see if the symptom is listed in “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9.

001

To begin this check, note the following: – To disable or reset the power-on password, see “Power-On Password,

CMOS Reset” on page 1-14.

– Disconnect all external cables and devices including speakers and

microphone from the system unit, except for the keyboard, mouse, and monitor.

(Step 001 continues)

Check Procedures 2-3

(continued)

001 (continued) – Power-off the system unit whenever removing or replacing FRUs. – Remove all adapter cards, except for the factory-installed modem adapter

card and any IBM Aptiva factory-installed adapter cards. – Remove all telephone cables from the Modem. – Disconnect any drives except:

3.5-in. diskette drive Hard disk drive (some machines can have up to 3 hard disk drives

plus a CD/DVD-ROM drive installed.)

IBM Aptiva factory-installed devices (such as a CD/DVD-ROM drive).

– Ensure all power cords and cables are connected properly. – Ensure the monitor brightness and contrast controls are not turned down. – Ensure the sound volume control is not turned down and the speakers are

connected. – Power-on the system unit.

Note: Some monitors have a detachable system I/O signal cable

between the monitor and the system unit. In either case, check the power cord or cable before replacing the unit. See “Detachable Monitor I/O Signal Cable Connector Test Points” on page 5-15 for pin identification.

– Ensure correct monitor refresh rate. See “Refresh Rates and Monitor

Frequencies” on page 1-13. – Note any symptoms, messages, error codes, or beeps. – Make sure there are no diskettes or CDs in the drives. – For Home Automation checkout, see “Home Director” on page 4-17.

DOES THE SYSTEM COMPLETE POST WITH NO ERRORS AND DOES AN IBM APTIVA SOFTWARE SCREEN APPEAR?

Note: If Suspend Timer is enabled, answer this question “No.” Yes No

002

– If Suspend Timer is enabled, you must disable Suspend Timer in

the Setup Utility, and enable it again upon completion of service. To disable Suspend Timer:

1. Make sure the customer saves and closes any open files.

2. Power-off, then power-on the system unit.

3. Press F1 while the POST Configuration icon is displayed.

4. In the Setup Utility Main Menu, select Power Management and press Enter.

(Step 002 continues)

2-4

002 (continued)

5. Press the ← key, if needed, to Disable the Suspend Timer

6. Press Esc to exit the Power Management menu.

7. Press Esc again to exit the screen.

8. Press Enter to save the changes and exit the Setup Utility.

9. Suspend Timer is now disabled.

When service is complete, restore the Suspend Timer to its original setting.

1. Power-on the system unit.

2. Press F1 while the POST Configuration icon is displayed.

3. In the Setup Utility, select Power Management and press Enter.

4. Press the ← key, if needed, to select Enable in the Suspend

Timer field.

5. Press Esc to exit the Power Management menu.

6. Press Esc again to exit the screen.

7. Press Enter to save the changes and exit the Setup Utility.

The system is now returned to the original Suspend Timer customer setting.

– Go to Step 005.

003

Insert the Diagnostics and Utilities CD for machine Type 2140, 2142 in the CD/DVD-ROM drive.

DOES THE SYSTEM LOAD THE ADVANCED DIAGNOSTIC PROGRAM FROM THE CD/DVD-ROM DRIVE WHEN POWERED OFF AND THEN ON? Yes No

004

– Go to “Factory-Installed Drive Devices” on page 2-47.

005

(From step 002)

DO ANY MESSAGES, ERROR CODES, OR SYMPTOMS APPEAR? Yes No

006

– Go to Step 008 on page 2-6.

Check Procedures 2-5

007

– Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on

page 2-9.

008

(From step 006) – If not already inserted, place the Diagnostics and Utilities CD in the

CD/DVD-ROM drive. – Power-off the system unit. – Power-on the system unit, and check for the following responses:

1. Readable instructions or Main Menu

DID THE SYSTEM PRODUCE THE READABLE SCREEN? Yes No

009

– Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on

page 2-9.

010

(continued)

If the keyboard responds incorrectly, go to “Keyboard” on page 2-39.

If the monitor shows problems, such as jittering, shifting, or being out of focus, go to “Monitor” on page 2-53 and run the Diagnostics and Utilities tests.

If a message or error code is displayed, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9.

– Select Advanced Diagnostics on the menu. – Select Hardware Info on the menu. – Select System Configuration on the menu. – Compare the System Configuration Report screen with the actual devices

installed in the system unit. Note: If necessary, remove the cover and visually compare the devices

installed in the system unit to those shown in the System Configuration Report.

(Step 010 continues)

2-6

010 (continued)

DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT? Yes No

011

– The System Configuration Report shows only those devices

supported by the Diagnostics and Utilities CD and only factory-installed devices for the model you are servicing.

– If a device is missing from the list and is not factory installed, refer

to the service manual provided for that device. (Refer to the Appendix B, “Model/Monitor Configurations and FRU Part Numbers” on page B-1 to determine the factory-installed devices in the model you are servicing.)

– If a factory-installed drive device or adapter card is not listed in the

System Configuration Report, return to “Start” on page 2-2 and test the device. If the device can not be tested, replace the device, then the system board.

012

– Select Diagnostics Menu from the menu. – Select Easy Test Diagnostics from the menu.

DOES THE EASY TEST DIAGNOSTICS FINISH WITHOUT ERROR CODES? Yes No

013

– If the last test stops and you cannot continue, first make sure all

switches, power connectors, cables, and jumpers are set correctly and show the correct voltages and continuity.

– Make note of any messages, error codes, beeps, or new symptoms.

Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9.

014

– The Easy Test Diagnostics did not detect a failure. If the system still

displays a failure:

Check all adapter card jumper settings. Check all adapter card switch settings.

(Step 014 continues)

Check Procedures 2-7

014 (continued)

Check all adapter card cables and connectors for proper installation.

Make sure all of the above are set correctly and show the correct voltages and continuity. Replace any defective cables or adapter cards. See “Power Supply” on page 2-34, “System Board Layout—Type A-1” on page 5-2, and “System Board Layout—Type A-2” on page 5-5.

– Run the Easy Test Diagnostics again. – If an error or other symptom is displayed, go to “Index of Symptoms,

Messages, Error Codes, or Beeps” on page 2-9.

– If no error can be detected or the symptom is intermittent, go to

“Undetermined Problem” on page 2-56.

(continued)

2-8

Index of Symptoms, Messages, Error Codes, or Beeps

Table 2-1 on page 2-11 lists failure symptoms and possible causes. The most likely cause is listed first. Make sure you complete all items in the cause or “Action/FRU” column. When servicing a system, always begin with “Start” on page 2-2. This index can also be used to help you decide which FRUs to have available when servicing a system.

If you are unable to correct the problem using this index, go to “Undetermined Problem” on page 2-56.

Notes:

1. If an error message and incorrect audio response occur, diagnose the error message first.

2. If you cannot run the Diagnostics and Utilities tests but did receive a POST error code, diagnose the POST error message.

3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.

4. Check all power supply voltages, switch, and jumper settings before you replace the system board. Also check the power supply voltages if you have a system no-power condition. (See “Power Supply” on page 2-34, “System Board Layout—Type A-1” on page 5-2, and “System Board Layout—Type A-2” on page 5-5)

5. Certain models come with a DVD-ROM drive instead of a CD-ROM drive. Diagnose the DVD-ROM drive models the same as the CD-ROM drive models.

6. Type 2142 comes with the Media Console which controls the keyboard, mouse, diskette drive and CD/DVD-ROM drive. Diagnose the Media Console first, before replacing the system board for problems with the keyboard, mouse, diskette, or CD/DVD-ROM drive. Depending on service procedures, replace either the Media Console FRU items or the Media Console.

In Table 2-1 on page 2-11, an X in an error code can be any number. If you are unable to correct the problem using this index, go to “Undetermined Problem” on page 2-56.

Check Procedures 2-9

If you observe: Go to:

Symptoms that are not beeps or error codes Page 2-11 Beeps in any combination Page 2-25 Error codes displayed on the screen Page 2-27

2-10

Table 2-1 (Page 1 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Note: To diagnose a problem, first find the symptom, message, error code, or

beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.

Address Exceeds the Size of Your Memory. An invalid memory address was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

Arithmetic Functions Failed. An error was detected during the CPU Test.

Audio software program invoked but no sound comes out of speakers.

Audio software program does not initiate in software but CD/DVD-ROM drive works normally.

Base Memory Test Failed. An error was detected in base memory.

Blinking cursor only and machine not working normally.

Boot Sector Unreadable. A boot sector read error was detected on the hard disk drive.

Bus Noise Test Failed. RAM Test detected an error in the memory bus.

Action/FRU

Symptoms

Enter the correct address. Memory Module System Board

Processor System Board

Audio amplifier card cable, jumpers Sound volume control Speakers System board

System board

Memory Module System Board

“Factory-Installed Drive Devices” on page 2-47.

Diskette drive connection/cable Diskette drive System board

Hard Disk Drive Hard Disk Drive Cable System Board

Memory Module System Board

Check Procedures 2-11

Table 2-1 (Page 2 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Butterfly Cylinder Access Test Failed. Hard Disk Drive Test detected mismatch between the data read and the data stored on the drive.

Cannot finish diagnostic test. “Diagnostics and Utilities Device Presence

3.5-in. diskette drive does not work.

CD/DVD-ROM drive LED came on and stayed on more than 20 seconds before shutting off. Software asks to install disc. Software displays a Reading CD error.

CD/DVD-ROM drive LED comes on when inserting a disc but no CD/DVD-ROM drive icon appears in the 'My Computer' or 'Explorer' as Drive D.

CD/DVD-ROM drive LED does not come on when inserting a disc in the drive when the system is powered on and the CD/DVD-ROM drive power connector has the correct voltage.

CD/DVD-ROM drive LED does not come on but CD/DVD-ROM drive works normally.

CD/DVD-ROM drive does not load or eject when the system is powered on, the LED light is off, and the eject button is pressed and held.

Action/FRU

Hard Disk Drive Hard Disk Drive Cable System Board

Test” on page 2-43. “Factory-Installed Drive Devices” on

page 2-47. Diskette drive connection/cable

Diskette drive System board

CD is not inserted properly. CD is damaged. CD has dirt or foreign material on it.

“Factory-Installed Drive Devices” on page 2-47.

CD/DVD-ROM drive connections, cables, or jumpers CD/DVD-ROM drive

CD/DVD-ROM drive

“Factory-Installed Drive Devices” on page 2-47.

CD/DVD-ROM drive system connection/cable CD/DVD-ROM drive Power supply

2-12

Table 2-1 (Page 3 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

CD/DVD-ROM drive does not read data files and no error codes or messages are displayed.

Cannot read from Drive E. Retry loading CD message is

displayed with disc loaded in CD/DVD-ROM drive.

Sound adapter card works properly.

CD/DVD-ROM drive does not play an audio disc. Sound function works properly. CD/DVD-ROM drive reads data files.

Clock Stopped. Real-time clock has stopped working.

CMOS Clock Test Failed Time and Date Settings for CMOS and DOS do not Match.

Communication problem. Modem function does not work properly.

Controller Diagnostic Test Failed. An error was detected while testing the Hard Disk Controller (Adapter).

Cylinder 0 errors. Test detected an error reading the first cylinder of the hard disk drive.

Device is Not Ready

Ready the Device...

Press Any Key

Action/FRU

Check with a known good disc and correct level of software.

CD/DVD-ROM drive

Check the audio cable on CD/DVD-ROM drive to the system board. If music can be heard through headphones plugged into the audio out jack on the system board, replace the CD/DVD-ROM drive.

RTC Battery System Board

“33.6 Kbps and 56 Kbps DSVD Modem Adapters” on page 2-50.

Modem card System Board

Hard Disk Drive System Board

Ensure the device is powered on. Replace failing device Device Adapter (if installed) System Board

Check Procedures 2-13

Table 2-1 (Page 4 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Diskette drive indicator LED remains on or does not light when drive is active.

Disk Error Encountered Opening Output File Press Any Key To Continue.

DMA #X Failed Main Components Test detected an error while testing the DMA controller.

DMA Page Register Failed DMA page register error

Drive (x) Media (y) Mismatch FAT ID mismatch with installed drive.

Error in video buffer. Bad bits. Video memory test error.

Extended Memory Test Failed. Extended memory error.

Modem function has no sound output. (Data files are received normally; sound or sound function works correctly.)

FAX function does not receive data files.

FAX/voice function has no sound output. (Data files are received normally; sound function does not produce sound or cannot be activated in software.)

Floppy Drive Failed. Diskette drive(s) failed.

Action/FRU

Diskette drive connection/cable Diskette drive System board

Hard Disk Drive System Board

System Board

Check diskette and diskette drive capacity. Diskette Drive System Board

Video Adapter System Board Display

Memory Module System Board

Check jumper settings and cable connections on system board “33.6 Kbps and 56 Kbps DSVD Modem Adapters” on page 2-50.

System Board “33.6 Kbps and 56 Kbps DSVD Modem

Adapters” on page 2-50. System Board Audio amplifier card

Cables, connectors System Board

Diskette Drive System Board Diskette Drive Cable

2-14

Table 2-1 (Page 5 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

General Function Failed. Remove one adapter at a time until the symptom goes away.

Hard disk or power-on indicator LED does not light but machine functions normally otherwise.

Hard Drives Failed. Hard Disk Drive test error.

Home Automation failures “Home Director” on page 4-17 Incorrect DOS version. Ensure you are using DOS version 3.0 or

INT Mask Register Failed. INT Mask Register error.

Insert a CD message icon appears when a known good Diagnostics and Utilities CD is inserted in the CD/DVD-ROM drive.

Intensity or color varies from left to right of characters and color bars.

Invalid Date Clock/DOS date mismatch.

Action/FRU

Any Adapter System Board

Check J38(A-1), or J22(A-2) voltages, with power-on:

J38/J22 Hard Disk Pin Normal Running

1 0 V dc 2 0 V dc 3 +5 V dc 0 V dc 4 +5 V dc 5 +5 V dc 6 0 V dc

Pins 3,4 = Hard Disk Drive Pins 2,4 = Power-on LED

LED connection/cable assembly System board

Hard Disk Drive System Board

higher. Processor

System Board Ensure the hard disk drive and

CD/DVD-ROM drive are not disabled in the startup sequence in the Setup Utility.

Hard disk drive preloaded software CD/DVD-ROM drive connection/cable CD/DVD-ROM drive System board

“Monitor” on page 2-53. System board

RTC Battery System Board

Check Procedures 2-15

Table 2-1 (Page 6 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Invalid Format - Bad Track

error message appears when trying to format a known-good diskette.

Incorrect memory size shown or repeated during POST.

Invalid Time Clock/DOS time mismatch. Back-up clock and DOS time of day settings do not match.

Joystick does not respond at all. 1. Ensure the joystick is plugged

Joystick does not work correctly (installation is correct—see above symptom).

Action/FRU

Diskette drive connection/cable Diskette drive System board

“Memory” on page 2-37.

RTC Battery System Board

completely into the joystick/MIDI adapter plug on the system board and secured with the screws on the adapter plug.

2. Verify that the software application used with the joystick has joystick support.

3. Ensure the joystick is enabled in the software application. This might require entering keystrokes or a configuration utility in the software application.

If the above steps find no problem, see the “Joystick does not work correctly” symptom below.

1. Disable the joystick in the software application.

2. Enable the mouse as the input device in the software application.

3. If the mouse works in the software application, replace the joystick. If the symptom remains, replace the system board.

4. If the mouse does not work, check the software application troubleshooting information provided by the manufacturer.

2-16

Table 2-1 (Page 7 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Linear Cylinder Access Test Failed. Hard disk drive error.

Logic Function Failed. CPU Logic test error.

Loopback Error COM Port Test or Parallel Port error. A wrap plug must be installed to successfully complete these tests.

Machine works but fails to go into Power Management mode when configuration is set with Standby mode enabled or Rapid Resume mode enabled.

Main Components Failed. System board error.

Memory test cannot run at this location in memory. Not enough free memory available to start the memory test.

Missing PC-Doctor Files(s). One or more diagnostic support files are missing.

Monitor problem: Incorrect colors

No high intensity Missing, broken, or incorrect

characters

Blank monitor (dark)

Blank monitor (bright) Distorted image Unreadable monitor

Other monitor problems Monitor changing colors. “Monitor” on page 2-53

Action/FRU

Hard Disk Drive Hard Disk Drive Cable System Board

Processor System Board

System Board Wrap Plug

Software application was fully activated before on/off switch was pushed. Try operating Power Management from Microsoft Windows 95 Program Manager panel.

System Board Processor

Memory Module System Board

Diagnostic CD

“Monitor” on page 2-53. I/O monitor signal connection/cable

Monitor System board

Check Procedures 2-17

Table 2-1 (Page 8 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Monitor problem not listed above (including blank or illegible monitor).

No beep during POST. Normal condition. There are no beeps

Non-system disk or disk error

message appears with a known-good Advanced Diagnostics diskette.

No Loop-Back Plug. Skipping External loopback test. No wrap plug installed.

No system power, or fan not running.

Not ready. Printer not on-line or not ready.

No 'type-amatic' repeat. At least one repeat key must be tested during this test or an error will occur. Type-amatic test error.

Not used by any standard device. IRQ is not currently being used by a non-standard device.

Numeric Proc Failed. NPU test error.

Parallel Port Failed. Test Report Summary message.

Action/FRU

“Monitor” on page 2-53 System board

during POST. Any beep indicates an error. Diskette drive connection/cable

Diskette drive System board

Install wrap plug on the serial port, rerun test. System Board

“Power Supply” on page 2-34. Power switch assembly

Power supply System board

Ready Printer Printer Printer Cable System Board

Keyboard System Board

System Board

Processor System Board

System Board

2-18

Table 2-1 (Page 9 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Parallel port or serial port failure (system board port).

Pass (N): ** Errors ** Drive (X) Failed. Diskette drive read/write test error.

Pass (N) Drive Not Ready. Diskette drive door is open or defective.

Pass (N): Drive (X) Write Protected or Unformatted.

Pass (N): Unknown Media Drive (X). Diskette Drive Test error.

Place Hi-density Media in Drive. Media/drive mismatch.

Printer Failed. Printer powered-on and ready?

Printer Fault. Printer powered on and ready?

Printer Not Selected. Ensure the printer is powered on and ready.

Printer problems. Refer to the service manual for the printer.

Action/FRU

“Diagnostics and Utilities Device Presence Test” on page 2-43.

Test using a wrap plug while running Diagnostics and Utilities.

Cable/connections System board

Diskette Drive System Board Diskette Drive Cable

Ensure diskette drive is ready. Diskette Drive System Board Diskette Drive Cable

Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test. Diskette Drive System Board Diskette Drive Cable

Diskette Diskette Drive System Board Diskette Drive Cable

Printer Printer Cable System Board

Check Procedures 2-19

Table 2-1 (Page 10 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

System fan does not run when the power supply fan runs.

Processor speed seems slower. “Memory” on page 2-37.

Program loads from the hard disk with a known-good CD in the CD/DVD-ROM drive or diagnostics diskette in the first

3.5-inch diskette drive (and CD/DVD-ROM drive or diskette drive is enabled in the Setup Utility).

Program or File Not Found

Press Any Key

Diagnostics cannot find the USER(N).COM file.

Program Too Big To Fit In Memory. Too many Terminate and Stay Resident programs in memory.

System unit does not turn off with power switch. (System unit must be unplugged from electrical outlet to completely turn off.)

QAPlus/PRO Cannot Be Re-run Because Of Error In Relocating Program. Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested.

Action/FRU

With power-on, check the system fan connector J1 on Type A-1 system board and connector J16 on Type A-2 system board for +12 V dc.

Processor fan System board

Cache memory System board

“Factory-Installed Drive Devices” on page 2-47.

CD/DVD-ROM Drive Diskette Drive System Board Power Supply

Diagnostic CD or diskette CD/DVD-ROM Drive or Diskette Drive System Board

Reboot the system from the Diagnostic CD.

“Power Supply” on page 2-34 Power switch assembly

System Board

Diagnostic CD Memory Module System Board

2-20

Table 2-1 (Page 11 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

RAM Memory Error in Block n. Bad bits n. Memory error.

RAM Test Failed. Memory error.

Read error on cylinder n. Hard disk drive format error.

Read Errors Diskette drive read error.

Real-time clock is inaccurate. Time set incorrectly by user.

Receive Error. Serial Port loopback test error.

Refresh Failure. Diagnostics Test detected an error while testing the DMA controller's RAM refresh cycle.

RTC Interrupt Failure. Diagnostics Test cannot detect the Real-Time clock interrupt.

Serial Chip Error. COM Port error, general.

Serial Compare Error. COM Port error, information transmitted is not the same as information received.

Serial Time-out Error. COM Port error, time interval is too long between transmitted and received data.

Serious Memory Error — Diags Cannot Continue. Memory Test error.

Action/FRU

Memory Module System Board

Hard Disk Drive System Board

Diskette Diskette Drive System Board Diskette Drive Cable

RTC battery (if less than 2.8 V dc) System Board

Serial Port Cable System Board

Memory Module System Board

System Board

Serial Port Cable System Board

Memory Module System Board

Check Procedures 2-21

Table 2-1 (Page 12 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Some or all keys on keyboard do not work.

Serial or parallel port device failure (adapter port).

Sorry You Need A Mouse. Mouse or mouse driver was not detected.

Factory-installed adapter card software gives a Microsoft Windows 95 error message after POST configuration.

Hardware problem occurred. System fails to load the

Diagnostics and Utilities software System preloaded software works correctly.

System Hangs. Go to “Undetermined Problem” on page 2-56.

Action/FRU

“Keyboard” on page 2-39. Keyboard

Keyboard connection/cable Media Console (Type 2142) System Board

“Factory-Installed Drive Devices” on page 2-47

Test using a wrap plug while running Diagnostics and Utilities. Before testing, ensure serial port A is set to address 3F8 or 3E8, whichever is not used by the Modem card (modem settings: COMM1=3F8, COMM2=3E8). Set serial port B to address 2F8 or 2E8.

Device Cable/connections Alternate adapter System Board

Mouse System Board

Adapter connection/cable Adapter jumper settings Adapter card

Make sure the CD/DVD-ROM drive or diskette drive is included in the Setup Utility startup sequence. “Factory-Installed Drive Devices” on page 2-47

CD/DVD-ROM drive connection/cable CD/DVD-ROM drive Diskette drive connection/cable Diskette drive System Board

Any device Any adapter System Board

2-22

Table 2-1 (Page 13 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

The Address Exceeds The Size Of Your Memory. An invalid memory address was entered. The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the "Enter Memory Address Of Bad Chip" prompt.

That Number is Out Of Range. An invalid bit number was entered. Diagnostics Tests display this message during the Locate Bad Chips option.

Too Many Errors - Test Aborted. Too many errors, the Diagnostics Test cannot continue.

Transmit Error. Internal or external serial port loopback test failure.

Video Adapter Failed. Test Result Summary, displayed if "Fail" was at the Quit/Fail/Pass menu of any video test.

Write error on cylinder n. Hard disk drive write error.

Write Errors. Diskette drive write error.

Write Protected or Unformatted Diskette is Write Protected or not formatted.

Action/FRU

Enter correct address Memory Module System Board

Enter the correct number. Memory Module System Board

Processor System Board

Serial Port Cable System Board

Video Adapter System Board Display

Hard Disk Drive

Diskette Diskette Drive System Board Diskette Drive Cable

Insert a non-write protected, formatted diskette into the diskette drive; then rerun the test. Diskette Drive System Board Diskette Drive Cable

Check Procedures 2-23

Table 2-1 (Page 14 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

You Cannot Delete the Motherboard. "Remove Board" option was selected. The Diagnostics Tests display this message during the Locate Bad Chips option.

Any other problem. “Undetermined Problem” on page 2-56.

Action/FRU

Make the correct selection. Memory Module System Board Processor

2-24

Table 2-1 (Page 15 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

Note: The system has an error if you hear any beeps before POST is

completed.

Important

In the following Beep Code Index, the numbers indicate the sequence and number of beeps. For example, a “2-3-2” beep code symptom (a burst of two beeps, three beeps, then a burst of two beeps) indicates a memory module problem. (Continue with the Symptom-to-FRU index below for other beep/no-beep symptoms.)

No beep and:

Blank or unreadable monitor Blinking cursor

Repeating short beeps. “Keyboard” on page 2-39

4 Video adapter

1-1-3 CMOS read/write error.

1-1-4 ROM BIOS check error.

1-2-X DMA error

1-3-X “Memory” on page 2-37.

1-4-4 “Keyboard” on page 2-39.

1-4-X An error was detected in the first 64 KB of RAM.

2-1-1, 2-1-2 Run the Setup Utility.

Action/FRU

Beeps

“Power Supply” on page 2-34.

Keyboard (sticking key) Keyboard connection/cable System Board

System Board Run the Setup Utility.

System Board System Board

System Board

Ensure all DIMMs are seated correctly. DIMMs System board

System board “Memory” on page 2-37.

System Board

Check Procedures 2-25

Table 2-1 (Page 16 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

2-1-X The first 64 KB of RAM failed.

2-2-2 Display adapter, if installed.

2-2-X The first 64 KB of RAM failed.

2-3-X “Memory” on page 2-37.

2-4-X Run the Setup Utility.

3-1-X DMA register failed.

3-2-4 Keyboard controller failed.

3-3-4 Screen initialization failed.

3-4-1 Screen retrace test detected an error.

3-4-2 POST is searching for video ROM.

One long and one short beep during POST. Base 640 KB memory error or shadow RAM error

One long beep and two or three short beeps during POST. (Video error)

Three short beeps during POST. “Memory” on page 2-37.

Continuous beep. System Board Any other beeps. “Undetermined Problem” on page 2-56.

Action/FRU

“Memory” on page 2-37. System Board

System Board “Memory” on page 2-37.

System Board

“Memory” on page 2-37. System Board System Board

“Keyboard” on page 2-39. System Board

Display adapter, if installed. System Board Display

Display adapter, if installed. System Board

“Memory” on page 2-37. System Board

Display adapter, if installed. System Board

System Board

2-26

Table 2-1 (Page 17 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

107 - System board, processor update error. (A-2 system board only)

10X - System board error or continuous beep.

110 - System board parity error. “Memory” on page 2-37.

111 - I/O channel parity error. “Memory” on page 2-37.

114 - External ROM checksum error.

129 - Cache memory error “Memory” on page 2-37.

12X - Processor error. Run the Setup Utility; see “POST Error

13X - System board error. Run the Setup Utility; see “POST Error

151 - Real-time clock failure System board 161 - Low CMOS battery. CMOS clock/battery (if less than 2.8 V dc)

Action/FRU

Error Codes

Flash BIOS System Board

System Board

DIMMs System Board

I/O channel memory System Board

Adapter Card System Board

For A-1 system board: System Board For A-2 system board: Processor

Codes” on page 2-3. Processor

System Board

Codes” on page 2-3. Processor

System Board

Run the Setup Utility; see “POST Error Codes” on page 2-3.

System Board

Check Procedures 2-27

Table 2-1 (Page 18 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

162 - CMOS RAM error. CMOS clock/battery (if less than 2.8 V dc)

163 - Real-time clock error. Set date and time.

164 - Memory size error. “Memory” on page 2-37.

1XX errors not listed above. System Board 20X - Memory error “Memory” on page 2-37.

262 - DRAM parity configuration error.

305 - System board non-replaceable fuse can be blown by a defective keyboard, keyboard cable, or mouse. If you suspect one of these FRUs, replace it when you replace the system board.

3XX - Keyboard error. “Keyboard” on page 2-39.

Action/FRU

Run the Setup Utility; see “POST Error Codes” on page 2-3.

System Board

Run the Setup Utility; see “POST Error Codes” on page 2-3.

CMOS clock/battery (if less than 2.8 V dc) System Board

DIMMs System Board

“Memory” on page 2-37. Run the Setup Utility; see “POST Error

Codes” on page 2-3. DIMMs

System Board “Keyboard” on page 2-39. Keyboard

Keyboard connection/cable Mouse System Board

Keyboard connection Keyboard Media Console (Type 2142) System Board

2-28

Table 2-1 (Page 19 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

602 - Invalid diskette boot record.

662 - Diskette drive configuration error.

6XX - Other configuration errors. “Factory-Installed Drive Devices” on

7XX - Math coprocessor error. “Diagnostics and Utilities Device Presence

962 - Parallel port conflict. Test using a wrap plug while running

1162 - Serial port conflict. Test using a wrap plug while running

Action/FRU

Diskette media Diskette connection/cable Diskette drive

“Factory-Installed Drive Devices” on page 2-47.

Diskette drive connection/cable Diskette drive Power supply System Board

page 2-47. Diskette drive connection/cable

Diskette drive Power supply System Board

Test” on page 2-43. Upgrade processor (check Setup Utility,

and system board settings). System Board

Diagnostics and Utilities. “Diagnostics and Utilities Device Presence

Test” on page 2-43. Parallel adapter card, if installed

System Board

Diagnostics and Utilities. “Diagnostics and Utilities Device Presence

Test” on page 2-43. Serial adapter card, if installed

System Board

Check Procedures 2-29

Table 2-1 (Page 20 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

11XX - Serial port test errors not listed above.

On the system board: 1780/1790 - Hard Disk Drive 0 1781/1791 - Hard Disk Drive 1 1782/1792 - Hard Disk Drive 2 or

CD/DVD-ROM drive

1783/1793 - Hard Disk Drive 3 or

CD/DVD-ROM drive if Hard Disk Drive 2 installed

17XX - Hard disk drive error. (All 17XX errors not listed above)

1800 - PCI Error (IRQ not available).

Action/FRU

Test using a wrap plug while running Diagnostics and Utilities.

“Diagnostics and Utilities Device Presence Test” on page 2-43.

Serial adapter card, if installed System Board

Hard disk drive connection/cable/jumpers. If an upgrade processor is installed, check

that the proper speed has been set (switches and Setup Utility). Speed should be a multiple of the original processor speed.

Hard disk drive size set correctly in Setup Utility.

Hard disk drive System Board

“Factory-Installed Drive Devices” on page 2-47.

Hard disk drive jumpers Hard disk drive connection/cable Hard disk drive System Board Power Supply

A PCI adapter card has requested a hardware interrupt that is not available.

1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the interrupt resources (IRQ) setting for ISA legacy adapter cards are correct. If the interrupt resources settings are not correct, change the settings. See “Using the Setup Utility” on page 1-18.

2. If all interrupts are being used by ISA legacy adapter cards, you might need to remove an ISA card to make memory available to the PCI adapter card.

2-30

Table 2-1 (Page 21 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

1801 - PCI Error (ROM not available).

1802 - PCI Error (I/O address not available).

1803 - PCI Error (memory above 1 MB not available).

Action/FRU

A PCI adapter card has requested memory resources that are not available.

1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the memory resources settings for ISA legacy adapter cards are correct. If the memory resources settings are not correct, change the settings.

2. If all memory resources are being used by ISA legacy adapter cards, you might need to remove an ISA card to make memory available to the PCI adapter card.

A PCI adapter card has requested an I/O address that is not available, or the PCI adapter card might be defective.

Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the I/O port resources settings for ISA legacy adapter cards are correct. If the I/O port resources settings are not correct, change the settings.

If the I/O port resources settings are correct, the PCI adapter card might be defective.

A PCI adapter card has requested a memory address that is not available, or the PCI adapter card might be defective. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the memory resources settings for ISA legacy adapter cards are correct. If the memory resources settings are not correct, change them.

If the memory resources settings are correct, the PCI adapter card might be defective.

Check Procedures 2-31

Table 2-1 (Page 22 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

1804 - PCI Error (memory below 1 MB not available).

1805 - PCI Error (ROM error). Remove the PCI adapter card.

1806 - No more DMA channels available

2401 - Monitor changing colors. Monitor 2462 - Video configuration error Video memory, if installed

24XX - Video/monitor error. “Monitor” on page 2-53

5801 - Media Console error Check Media Console cable

5803 - Keyboard error attached to Media Console

5806 - Diskette error attached to Media Console

5859 - CD/DVD-ROM error attached to Media Console

5862 - Host Card error Host Card

Action/FRU

A PCI adapter card has requested a memory address that is not available.

1. Choose ISA Legacy Resources from the Setup Utility main menu, and make sure the memory resources settings for ISA legacy adapter cards are correct. If the settings are not correct, change the settings.

2. If all memory resources are being used by ISA legacy adapter cards, you might need to remove an ISA card to make memory available to the PCI adapter card.

Restart the computer without the card installed. If the computer restarts without an error, reinstall the card and restart the computer again. If the error reoccurs, the adapter card might be defective.

Too many adapters installed.

System Board

Optional video memory System Board Monitor

Replace Media Console “Keyboard” on page 2-39.

Keyboard Check Diskette cable

Diskette Check CD/DVD-ROM drive cable

CD/DVD-ROM Drive

2-32

Table 2-1 (Page 23 of 23). POST and Diagnostics and Utilities Index for Symptoms, Messages, Error Codes, or Beeps

Symptoms, Messages, Error Codes, or Beeps

5886 - Pointing device attached to Media Console

5962 - CD/DVD-ROM configuration error (sound adapter card driver works correctly).

86XX - Pointing device error or mouse does not work.

I999030X - Hard disk reset/boot failed

Any other error codes. “Undetermined Problem” on page 2-56.

Action/FRU

Check Pointing device cable Pointing device

“Factory-Installed Drive Devices” on page 2-47

CD/DVD-ROM drive connections,cables, and jumpers CD/DVD-ROM drive Power supply System Board

“Mouse” on page 2-42. Pointing device connection/cable

Pointing device System Board

Possible hard disk drive problem. See “Hard Disk Drive Boot Error” on page 3-10.

Check Procedures 2-33

Power Supply

001

– Check all drive and power supply connections for proper installation. – Power-off the system unit. – Check the power cord for continuity. Replace if necessary. – Check for the correct line voltage from the power outlet, and verify that the

voltage selector switch (if present) is set for the correct voltage.

– Power-on the system unit.

DOES THE POWER SUPPLY FAN RUN? Yes No

002

– Go to Step 004.

003

– Go to Step 009 on page 2-36.

004

(From step 002) – Disconnect the power cord from the back of the system unit. – Disconnect all power and switch cable connectors from the system board

and the power supply. – Disconnect the power connectors to all drives. – Locate the power supply on/off cable connector (three-wire connector) and

make a connection (jumper) between the black and white wires. – Reconnect the power cord.

DOES THE POWER SUPPLY FAN RUN? Yes No

005

Replace the power supply.

006

(From step 010) – With the system powered on and the power supply fan running, check the

voltages at the power supply connectors for the system board and all drive

connectors, as shown in the following figures.

2-34

+3.3 Vdc+3.3 Vdc

-12 Vdc

GNDGND

ON/OFF

GNDGND

GND

-5 VdcPWR Good

+5 Vdc+5 Vdc Aux

+5 Vdc+12 Vdc

GND

+5 Vdc

+3.3 Vdc

+5 Vdc

Figure 2-1. System Board Power Supply Connectors (Bottom View)

5 V dc 12 V dc

4 1

Figure 2-2. Hard Drive or CD/DVD-ROM End of Power Cable

5 V dc 12 V dc

Figure 2-3. 3.5-In. Diskette Drive End of Power Cable

(Step 006 continues)

Check Procedures 2-35

006 (continued)

ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN? Yes No

007

Replace the power supply.

008

– The power supply is working normally. (If you suspect the on/off switch

cable assembly, see Step 009.) If the fan continues to run when all

connectors are plugged back in, go to “Undetermined Problem” on

page 2-56. If the fan stops running when a drive connector is plugged

back in, go to “Factory-Installed Drive Devices” on page 2-47.

009

(From steps 003 and 008)

DOES THE SYSTEM UNIT FAIL TO SHUT OFF WHEN THE ON/OFF SWITCH IS PRESSED? Yes No

010

Go to Step 006 on page 2-34.

(continued)

011

– You might have a failing on/off switch cable assembly. – Disconnect the on/off switch cable assembly connector from the power

supply connector and take an ohm reading.

DO YOU HAVE AN OHM READING WHEN THE SWITCH IS PRESSED AND AN OPEN READING WHEN THE SWITCH IS RELEASED? Yes No

012

– Replace the on/off switch cable assembly.

013

– Replace the system board.

2-36

Memory

Note: SDRAM DIMM memory for Type 2140 and Type 2142 is

automatically detected and configured. If memory is added, the system will use the added memory. However, if memory is removed or a DIMM becomes defective a POST error 164 might occur.

Maximum system memory for Type 2140 and Type 2142 is 384 MB.

001

– Insert the Diagnostics and Utilities CD into the CD/DVD-ROM Drive. – Power-off the system unit. – Ensure all DIMMs are seated correctly. – Power-on the system unit. – Note any messages, error codes, or symptoms.

DID YOU RECEIVE A 201 or 203 POST ERROR? Yes No

002

DID YOU RECEIVE A 129 ERROR? Yes No

003

Go to Step 006 on page 2-38.

004

– Replace the system board.

005

– Follow the screen instructions to run the Memory tests. – If you cannot run the memory test or the test does not find a problem, use

the following procedure to find the failure.

– Replace each DIMM, one at a time, with a known-good DIMM of the same

size and type.

– If the problem goes away, the last DIMM replaced is defective. If all

DIMM's have been replaced and the problem remains, replace the system board.

006

(Step 006 continues)

Check Procedures 2-37

006 (continued) (From step 003) – Follow the screen instructions to run the Memory tests.

DID THE MEMORY TESTS COMPLETE WITHOUT AN ERROR? Yes No

007

– Replace each DIMM, one at a time, with a known-good DIMM of the

same size and type.

– If the problem goes away, the last DIMM replaced is defective. If all

DIMMs have been replaced and the problem remains, replace the system board.

008

– The system memory is now functioning correctly. If you suspect an

intermittent problem, run the Memory and System board tests multiple

times.

(continued)

2-38

Keyboard

001

A failing mouse can show up as a keyboard failure. – Power-off the system unit. – (Type 2140) Disconnect the mouse from the system unit. – (Type 2142) Disconnect the mouse from the Media Console. – Power-on the system unit.

DID THE SYMPTOM REMAIN? Yes No

002

Replace the failing mouse.

003

– Power-off the system unit and wait 10 seconds. – Reinstall the mouse. – Ensure the keyboard cable is fully inserted into the system unit (Type

2140) or Media Console (Type 2142).

– Remove any foreign objects that might interfere with the mechanical

operation of the keybuttons.

– Power-on the system unit.

DID YOU RECEIVE A 3XX OR A 5803 POST ERROR? Yes No

004

Go to Step 008 on page 2-40.

005

– For (Type 2140), go to Step 008 on page 2-40. – For (Type 2142):

Power-off the system unit and wait 10 seconds. Disconnect the keyboard cable and the mouse cable from the Media

Console.

Connect the keyboard cable and mouse cable to the system board at

the rear of the tower.

Power-on the system unit.

(Step 005 continues)

Check Procedures 2-39

(continued)

005 (continued) DID THE SYMPTOM CHANGE? Yes No

006

Go to Step 008.

007

– Check the Media Console cable for continuity. See “Media Console

Cable” on page 5-16 for pin locations. – Depending on service procedures, replace the keyboard, Media Console

host card, Media Console client card, Media Console cable, or Media

Console. – If the symptom remains, replace the system board.

008

– Power-off the system unit. – Disconnect the keyboard cable connector from the system board (Type

2140) or from the Media Console (Type 2142). – Power-on the system unit. – Check the voltage at the keyboard cable connector on the system board

or the Media Console as shown in Figure 2-4, after the POST. Note: Measure voltages with respect to Ground (Pin 3). These

measurements are for the system board (Type 2140) and for the Media Console keyboard connector (Type 2142).

Pin 1

2 3

4 5 6

Voltage (Vdc) KBD Data (+5.0)

Not Used Ground +5.0 Clock (+5.0) Not Used

Figure 2-4. Keyboard Connector Voltage Check

(Step 008 continues)

2-40

008 (continued)

ARE THE VOLTAGES CORRECT? Yes No

009

Replace the system board.

010

Replace the keyboard. If the symptom remains, replace the system board.

Check Procedures 2-41

Mouse

Note: A sticking keybutton can cause the mouse to operate incorrectly. If

you suspect this, go to “Keyboard” on page 2-39.

001

– Check the mouse connection and reseat the cable in the correct plug. – Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive. – Power-off the system unit. – Make sure the mouse ball turns freely. – Power-on the system unit. – Make a note of any error messages, then press Esc. – Select Advanced Diagnostics from the Main Menu. – Select Interactive Test from the Main Menu. – Select Mouse from the menu. – Perform the mouse test.

DO THE MOUSE DIAGNOSTIC TESTS RUN WITHOUT ERRORS? Yes No

002

– For Type 2140, replace the mouse. If symptoms remain, replace

the system board.

– For Type 2142, Power-off the system and connect the keyboard and

mouse to the system board. Run the mouse tests again. If symptom remains, replace the mouse. If the mouse tests run without errors while connected to the system board, replace the Media Console client card. Reconnect the keyboard and mouse to the Media Console

003

– The system unit is operating normally. – If the symptom remains, replace the mouse.

2-42

Diagnostics and Utilities Device Presence Test

001

DO ANY MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS APPEAR? Yes No

002

Go to Step 004.

003

Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9. If directed here from the Index, go to Step 006.

004

(From step 002) – Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive. – Power-off the system unit. – Power-on the system unit, and check for the following responses:

1. Main Menu screen

DID THE SYSTEM PRODUCE THE MAIN MENU SCREEN? Yes No

005

– Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on

page 2-9.

006

(From step 003) – Select Advanced Diagnostics on the menu. – Select Hardware Info on the menu. – Select System Config on the menu. – Compare the System Configuration Report screen with the actual devices

installed in the system unit. Note: If necessary, remove the cover and visually compare the devices

installed in the system unit to those shown in the Hardware Configuration Report.

(Step 006 continues)

Check Procedures 2-43

006 (continued)

DOES THE HARDWARE CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT? Yes No

007

– The System Configuration Report shows only those devices

supported by the Diagnostics and Utilities CD and only factory-installed devices for the model you are servicing.

– If a device is missing from the list and is not factory installed, refer

– If a factory-installed drive device or adapter card is not listed in the

System Configuration Report, return to “Start” on page 2-2 and then go to “Factory-Installed Drive Devices” on page 2-47.

008

– Select Diagnostics Menu from the Main Menu. – Select Easy Test Diagnostics from the Diagnostics Menu.

DOES THE EASY TEST FINISH WITHOUT ERROR CODES? Yes No

(continued)

009

– If the last test stops and you cannot continue, first make sure all

switches, power connectors, cables, and jumpers are set correctly and show the correct voltages and continuity.

– Make note of any messages, error codes, beeps, or new symptoms.

Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9.

010

– The Easy Test Diagnostics did not detect a failure. If the system still

display a failure:

Check all adapter card jumper settings. Check all adapter card switch settings. Check all adapter card cables and connectors for proper installation.

Make sure all of the above are set correctly and show the correct voltages and continuity. Replace any defective cables or adapter cards. See “Power Supply” on page 2-34, “System Board

2-44

IBM Aptiva 2140, Aptiva 2142 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Notices

Voltage Supply Switch Settings

Safety Information

Safety Notices (Multi-Lingual Translations)

Safety Notice 1

Safety Notice 2

Laser Compliance Statement

Trademarks

Preface

General Information

Chapter Description

Product Description

Hardware Interfaces

Refresh Rates and Monitor Frequencies

Power-On Password, CMOS Reset

Flash (BIOS) Update Procedure

Amplifier Card BIOS

Amplifier Card BIOS Setting

Updating Amplifier Card BIOS

Setup Utility

Using the Setup Utility

Making Changes with the Setup Utility

Using Power Management Utilities

Power Management Utility Features

POST Error History

System Memory

Specifications

Operating Requirements

Special Tools

Check Procedures

Start

Power Supply

Memory

Keyboard

Mouse

Diagnostics and Utilities Device Presence Test