IBM A40 TYPE 6840, A40P TYPE 6841, A40I TYPE 2271 User Manual

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Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271

IBM NetVista Computer

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Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271

IBM NetVista Computer

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Note:

Before using this information and the product it supports, be sure to read the general information under “Notices” on page 138.

Second Edition (November 2000)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time.

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Chapter 1. General Checkout . . . . . . 1

Chapter 2. General Information . . . . . 3

Features . . . . . . . . . . . . . . . . 3

Specifications . . . . . . . . . . . . . . 5

Chapter 3. Diagnostics . . . . . . . . 7

Setup Utility program . . . . . . . . . . . 7

Product Recovery Program menu . . . . . . . 8

Diagnostics . . . . . . . . . . . . . . . 8

Diagnostics download . . . . . . . . . . 8

Navigating through the diagnostic programs . . 9

Running diagnostic tests . . . . . . . . . 9

Test selection . . . . . . . . . . . . . 9

Module test menu/hardware configuration report 9

Memory Diagnostic tests . . . . . . . . . 10

Alert-On LAN Asset ID

Test results . . . . . . . . . . . . . 10

Hard file Smart test . . . . . . . . . . . 11

Fixed Disk Optimized Test . . . . . . . . 11

Quick and Full erase - hard drive . . . . . . 12

Iomega Zip drive test . . . . . . . . . . 12

Asset EEPROM backup . . . . . . . . . 12

Viewing the test log . . . . . . . . . . 13

When to use the Low-Level Format program . . . 13

Preparing the hard disk drive for use . . . . . . 13

™

test . . . . . . . . . . 10

test . . . . . . . . . . . . 10

Chapter 4. Installing Options . . . . . 15

Input/Output connectors . . . . . . . . . . 15

Removing the cover . . . . . . . . . . . 15

Internal drive removal and replacement . . . . . 16

Installing internal drives in bays 1, 2, 3 and 4 . . 17

CD-ROM drive jumper settings . . . . . . 18

Installing internal drives in bays 5, 6 and 7 . . . 18

Hard disk drive jumper settings . . . . . 21

Installing a security U-bolt . . . . . . . . . 21

Installing adapters . . . . . . . . . . . . 22

Adapter slots . . . . . . . . . . . . . 22

AGP adapter . . . . . . . . . . . . . 24

Audio adapter . . . . . . . . . . . . 25

ADSL modem . . . . . . . . . . . . 25

Home PNA network adapter . . . . . . . 25

Replacing the cover . . . . . . . . . . . . 26

Chapter 5. FRU Replacements . . . . . 27

Computer exploded view . . . . . . . . . . 28

A40/A40P/A40i system board layout . . . . . 29

System board locations . . . . . . . . . 29

System board jumper settings . . . . . . . 29

Clear CMOS/Flash Boot Block Recovery . . . 30

Processor Speed Settings . . . . . . . . 30

System board memory . . . . . . . . . . 30

Installing memory . . . . . . . . . . 30

PCI extender card removal . . . . . . . . . 31

Replacing a system board . . . . . . . . . 31

Replacing a processor . . . . . . . . . . . 32

Replacing the speaker . . . . . . . . . . . 32

Power supply . . . . . . . . . . . . . 33

20-pin main power supply connection . . . . 33

Power supply removal . . . . . . . . . . 34

Chapter 6. Symptom-to-FRU Index . . . 37

SIMM/DIMM/RIMM memory errors . . . . . . 37

Hard disk drive boot error . . . . . . . . . 38

Diagnostic error codes . . . . . . . . . . . 39

Beep symptoms . . . . . . . . . . . . . 57

No-beep symptoms . . . . . . . . . . . . 58

POST error codes . . . . . . . . . . . . 59

Miscellaneous error messages . . . . . . . . 73

Undetermined problems . . . . . . . . . . 75

Chapter 7. Parts . . . . . . . . . . . 77

Parts listing . . . . . . . . . . . . . . 78

Keyboards (PCNext Lite Pearl White) . . . . . . 81

Computer Power Cords . . . . . . . . . . 83

Recovery CDs - Machine Type 6840, 6841 . . . . 83

Recovery CDs Win 98 Machine - Type 6840, 6841 . . 84 Recovery CDs Win 2000 - Machine Type 6840, 6841 84

Special tools . . . . . . . . . . . . . . 84

Chapter 8. Additional Service

Information . . . . . . . . . . . . . 85

Security features . . . . . . . . . . . . . 85

Passwords . . . . . . . . . . . . . . 85

Power-on password . . . . . . . . . 85

Removing a power-on password . . . . . 85

Administrator password . . . . . . . . 86

Administrator password control . . . . . 86

Operating system password . . . . . . . 86

Vital product data . . . . . . . . . . . 86

Management Information Format (MIF) . . . . 86

Alert on LAN . . . . . . . . . . . . 87

BIOS levels . . . . . . . . . . . . . . 87

Flash (BIOS/VPD) update procedure . . . . . . 88

Flash recovery boot block jumper . . . . . . . 88

Power management . . . . . . . . . . . 89

Automatic configuration and power interface

(ACPI) BIOS . . . . . . . . . . . . . 89

Advanced Power Management . . . . . . . 89

Automatic Hardware Power Management

features . . . . . . . . . . . . . . . 89

Setting Automatic Hardware Power Management

features . . . . . . . . . . . . . . . 90

Automatic Power-On features . . . . . . . 90

Network settings . . . . . . . . . . . . 90

Flash over LAN (update POST/BIOS over

network) . . . . . . . . . . . . . . 91

Wake on LAN . . . . . . . . . . . . 91

Chapter 9. About this manual . . . . . 93

Important Safety Information . . . . . . . . 93

Chapter 10. Related Service

Information . . . . . . . . . . . . . 95

Safety notices (multi-lingual translations) . . . . 95

Safety Information . . . . . . . . . . . . 125

General Safety . . . . . . . . . . . . 125

Grounding requirements . . . . . . . . 125

Electrical safety . . . . . . . . . . . . 125

Handling electrostatic discharge-sensitive

devices . . . . . . . . . . . . . . 127

Safety inspection guide . . . . . . . . . 127

Problem determination tips . . . . . . . . . 129

File updates . . . . . . . . . . . . . 129

Adding adapters to the system . . . . . . 130

Software considerations . . . . . . . . . 130

BIOS . . . . . . . . . . . . . . 130

Drivers . . . . . . . . . . . . . 130

Hardware considerations . . . . . . . . 131

System resource conflicts . . . . . . . . 132

Miscellaneous Information . . . . . . . . . 134

Acronyms, Abbreviations, and Terms . . . . 134

Send Us Your Comments! . . . . . . . . . 136

Notices . . . . . . . . . . . . . . . 138

Trademarks . . . . . . . . . . . . . . 139

iv Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 1. General Checkout

This general checkout procedure is for type 2271/6840/6841 computers.

Attention:

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Diagnostic error messages appear when a test program finds a problem with a

hardware option. For the test programs to properly determine if a test Passed, Failed or Aborted, the test programs check the error-return code at test completion. See “Diagnostics” on page 8.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes:

v Type 2271/6840/6841 computers default to come up quiet (no beep and no memory

count and checkpoint code display) when no errors are detected by POST.

v To enable beep and memory count and checkpoint code display when a successful POST

occurs, do the following:

1. Select Start Options in the Configuration/Setup Utility program (see “Setup Utility

program” on page 7).

2. Set Power-On Self-Test to Enhanced.

v Before replacing any FRUs, ensure that the latest level of BIOS is installed on the system.

A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 87.

v If multiple error codes are displayed, diagnose the first error code displayed.

v If the computer hangs with a POST error, go to ″Symptom-to-FRU Index″ on page 37.

v If the computer hangs and no error is displayed, go to “Undetermined problems” on

page 75.

v If an installed device is not recognized by diagnostics, that device might be defective.

001

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Make sure the system board is seated properly.

4. Set all display controls to the middle position.

5. Power-on all external devices.

6. Power-on the computer.

7. Check for the following response:

v Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSE?

If NO, continue to 002.

If YES, proceed to 003.

002

If the Power Management feature is enabled, do the following:

1. Start the Configuration/Setup Utility program (see “Setup Utility program” on

page 7)

2. Select Power Management from the Configuration/Setup Utility program

menu.

3. Select APM.

4. Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (}) or

Right Arrow (Æ) to change the setting.

5. Select Automatic Hardware Power Management.

6. Set Automatic Hardware Power Management to Disabled.

7. If the problem persists, continue to 003.

003

Run diagnostics. If necessary, refer to “Diagnostics” on page 8.

v If you receive an error, replace the part that diagnostics calls out or go to

″Symptom-to-FRU Index″ on page 37.

v If the test stops and you cannot continue, replace the last device tested.

2 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 2. General Information

Features

The NetVista type 2271/6840/6841 computers are available in 5 x 7 (five I/O adapter slots, plus one AGP slot, and seven drive bays).

v Type 2271 is the minitower with the A40 board and modem.

v Type 6840 is the minitower with the A40 board.

v Type 6841 is the minitower with the A40P board.

Not all models come with all features summarized here.

Microprocessor

Pentium™ III microprocessor with 256 KB of internal L2 cache memory

Intel

Memory

v Support for dual inline memory modules (DIMMs)

– 3.3 V, synchronous, 168-pin, unbuffered, 133 MHz nonparity synchronous

dynamic random access memory (SDRAM)

– 64 MB, 128 MB and 256 MB unbuffered nonparity DIMMs for a maximum of

512 MB

– DIMM heights of 38.1 mm (1.5 inches)

v 512 KB flash memory for system programs

Internal drives

v 3.5-inch, 1.44 MB diskette drive v Internal hard disk drive v EIDE CD or DVD drive (some models)

Video controller

v Dynamic video memory technology v Accelerated graphics port (AGP) adapter (some models)

Audio subsystem

16-bit integrated Sound Blaster Pro compatible audio subsystem

Connectivity

v 10/100 Mbps Ethernet adapter that supports Wake on LAN (some models) v Modem (some models)

System management features

v Remote Program Load (RPL) and Dynamic Host Configuration Protocol (DHCP) v Wake on LAN

(requires Wake on LAN-supported network adapter)

v Wake on Ring (in the Configuration/Setup Utility program, this feature is called

Serial Port Ring Detect for an external modem and Modem Ring Detect for an internal modem)

v Wake on Alarm v Remote Administration (the ability to update POST and BIOS over the network) v Automatic power-on startup v System Management (SM) BIOS and SM software v Ability to store POST hardware test results

Input/output features

v 25-pin, ECP/EPP parallel port v One or two 9-pin serial ports v Four 4-pin, USB ports v Standard mouse port v Standard keyboard port v 15-pin monitor port v Three audio connectors (line/headphone out, line in, and microphone) v Joystick/MIDI connectors (some models)

Expansion

v Drive bays: 7 v PCI expansion slots: 5 v One AGP expansion slot

Power

v 200 W power supply with manual voltage selection switch v Automatic 50/60 Hz input frequency switching v Advanced Power Management support v Advance Configuration and Power Interface (ACPI) support

Security features

v Power-on and administrator passwords v Cover keylock v Support for the addition of a U-bolt and lockable cable v Startup sequence control v Startup without diskette drive, keyboard, or mouse v Unattended start mode v Diskette and hard disk I/O control v Serial and parallel port I/O control v Security profile by device

IBM preinstalled software

This computer might come with preinstalled software. If so, an operating system, device drivers to support built-in features, and other support programs are included.

Operating systems (supported)

v Microsoft v Microsoft Windows NT

Windows® 2000 Professional

Workstation Version 4.0 with Service Pack 6

v Microsoft Windows 98 SE v Microsoft Millennium

Operating systems (tested for compatibility)

v Microsoft Windows 95 v DOS 2000 v SCO OpenServer 5.0.2 and later v IBM OS/2

Warp Connect 3.0

v IBM OS/2 Warp 4.0 v IBM OS/2 LAN Server 3.0 and 4.0 v Linux: Red hat, Caldera, SuSE., and Pacific High Tech

1. The operating systems listed here are being tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by IBM as compatible with your computer following the publication of this booklet. Corrections and additions to this list are subject to change. To determine if an operating system has been tested for compatibility, check the Web site of the operating system vendor.

4 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

v Sun Solaris 2.5.1 or later v Novell NetWare Versions 3.2, 4.11, 5.0

Specifications

Dimensions Height: 445 mm (17.5 in.)

Width: 165 mm (6.5 in.) Depth: 502 mm (20.5 in.)

Weight Minimum configuration as shipped: 14.0 kg (30 lb)

Maximum configuration: 17.3 kg (38.0 lb)

Environment Air temperature:

System on: 10° to 35°C (50° to 95° F)

System off: 10° to 43° C (50° to 110° F)

Maximum altitude: 2134 m (7000 ft)

Note: The maximum altitude, 2134 m (7000 ft.), is the maximum altitude at which the specified air temperatures apply. At higher altitudes, the maximum air temperatures are lower than those specified.

Humidity:

System on: 8% to 80% System off: 8% to 80%

Heat output (approximate) in British thermal units (Btu) per hour: Minimum configuration: 240 Btu/hr. (75 watts) Maximum configuration: 940 Btu/hr. (275 watts)

Airflow Approximately 0.34 cubic meters per minute (12 cubic

feet per minute) maximum

Electrical input Input voltage:

Low range:

Minimum: 90 V ac Maximum: 137 V ac Input frequency range: 57–63 Hz Voltage switch setting: 115 V ac

High range:

Minimum: 180 V ac Maximum: 265 V ac Input frequency range: 47–53 Hz Voltage switch setting: 230 V ac

Input kilovolt-amperes (kVA) (approximate):

Minimum configuration as shipped: 0.08 kVA Maximum configuration: 0.3 kVA

Note: Power consumption and heat output vary depending on the number and type of optional features installed and the power-management optional features in use.

Acoustical noise-emission values Average sound-pressure levels:

At operator position:

Idle: 38 dBA Operating: 43 dBA

At bystander position - 1 meter (3.3 ft):

Idle: 33 dBA Operating: 37 dBA

Declared (upper limit) sound-power levels:

Idle: 4.8 bels Operating: 5.1 bels

Note: The noise-emission levels were measured in controlled acoustical

environments according to the procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779 and are reported in accordance with ISO 9296. Actual sound-pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources. The declared sound-power levels indicate an upper limit, below which a large number of computers will operate.

For additional information, see the ISO Supplier’s Declaration, which is available from IBM.

Chapter 2. General Information 5

6 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 3. Diagnostics

Setup Utility program . . . . . . . . . . . 7

Product Recovery Program menu . . . . . . . 8

Diagnostics . . . . . . . . . . . . . . . 8

Diagnostics download . . . . . . . . . . 8

Navigating through the diagnostic programs . . 9

Running diagnostic tests . . . . . . . . . 9

Test selection . . . . . . . . . . . . . 9

Module test menu/hardware configuration report 9

Memory Diagnostic tests . . . . . . . . . 10

Alert-On LAN

™

test . . . . . . . . . . 10

The following tools are available to help identify and resolve hardware-related problems.

v Setup Utility program

v Power-On Self-Test (POST)

– POST Beep Codes

– Error Code Format

v Diagnostics program

v Recovery utility

– Full recovery

– Partial recovery

v Repair utility

Asset ID

Test results . . . . . . . . . . . . . 10

Hard file Smart test . . . . . . . . . . . 11

Fixed Disk Optimized Test . . . . . . . . 11

Quick and Full erase - hard drive . . . . . . 12

Iomega Zip drive test . . . . . . . . . . 12

Asset EEPROM backup . . . . . . . . . 12

Viewing the test log . . . . . . . . . . 13

When to use the Low-Level Format program . . . 13

Preparing the hard disk drive for use . . . . . . 13

™

test . . . . . . . . . . . . 10

Setup Utility program

Attention:

A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

The Setup Utility (configuration) program is stored in the permanent memory of

the computer. This program includes settings for the following:

v System Summary

v Product Data

v Devices and I/O Ports

v Start Options

v Date and Time

v System Security

v Advanced Setup

v Power Management

To run the Setup Utility program, use the following procedure.

1. Power-off the computer and wait for a few seconds until all in-use lights go off.

2. Power-on the computer.

3. When the Setup Utility prompt appears on the screen during start-up, press F1.

The Setup Utility menu will appear.

4. Follow the instructions on the screen.

5. When finished, select System Summary to verify that any configuration

changes have been accepted.

Product Recovery Program menu

Type 2271/6840/6841 machines have recovery and diagnostics programs on a separate hard drive partition. The Diagnostics diskette is not shipped with the machine or the HMM. To download the diagnostics program, see “Diagnostics download” on page 8.

At startup, after the machine tests the SIMM/DIMM memory (if Power-on Self Test is set to Enhanced), the machine displays the following prompt:

To start the Product Recovery Program, press F11

After depressing F11, you are given the following options.

v Full recovery

This utility reformats the hard drive and restores all original files.

v Partial recovery

This utility reformats the hard drive and restores the Windows operating system

and all device drivers

v Repair

This is the emergency repair utility, and should not be used to install Windows

components.

v System utilities

1. Run diagnostics

2. System info

3. Create recovery/ repair diskette

Diagnostics

The diagnostic programs use a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.

For a complete list of error codes and messages, see ″Symptom-to-FRU Index″ on page 37.

Diagnostics download

To download the diagnostic programs, do the following:

v Go to http://www.ibm.com/.

v Select Support.

v Select Desktop computing from the ″Search by Category″ pull-down menu.

v Select NetVista from the ″Product Family″ list.

v Search for the machine type in the ″Quick Path″ box on the left.

v Select Diagnostics from the ″Downloadable files by Category″ pull-down menu

or go directly to the link PC Enhanced Diagnostics diskette from the ″Downloadable files by date″ list. This link will take you to the self-starting utility download and instructions.

8 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Navigating through the diagnostic programs

Use the cursor movement keys to navigate within the menus.

v The Enter key is used to select a menu item.

v The Esc key is used to back up to the previous menu.

v For online help select F1.

Running diagnostic tests

There are four ways to run the diagnostic tests.

1. Using the cursor movement keys, highlight Run Normal Test or Run Quick

Test from the Diagnostics menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

2. Press F5 to automatically run all selected tests in all categories. See ″Test

Selection″.

3. From within a test category, press Ctrl-Enter to automatically run only the

selected tests in that category. See ″Test Selection″.

4. Using the cursor movement keys, highlight a single test within a test category,

then press Enter. This will run only that test.

Press Esc at any time to stop the testing process.

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 13.

Test selection

To select one or more tests, use the following procedure.

1. Open the corresponding test category.

2. Using the cursor movement keys, highlight the desired test.

3. Press the space bar.

A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron.

4. Repeat steps 2 and 3 above to select all desired tests.

Module test menu/hardware configuration report

Depending on the diagnostic version level you are using, the installed devices in the computer are verified in one of two ways.

1. At the start of the diagnostic tests, the Module Test Menu is displayed.

Normally, all installed devices in the computer are highlighted on the menu.

2. At the start of the diagnostic tests, the main menu appears. From this menu,

select System Info, then select Hardware Configuration from the next menu. Normally, all installed devices in the computer are highlighted on this report.

If an installed device is not recognized by diagnostisc, then review the following:

v The diagnostic code for the device is not in the siagnostic programs. Run the

diagnostics provided with that device.

v The missing device is defective or it requires an additional diskette or service

manual.

v An unrecognizable device is installed.

Chapter 3. Diagnostics 9

v A defective device is causing another device not to be recognized.

v The SCSI controller failed (on the system board or SCSI adapter).

v Use the procedure in “Undetermined problems” on page 75 to find the problem.

If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in “Undetermined problems” on page 75.

Memory Diagnostic tests

The Memory Diagnostics provide the capability to identify a particular memory module (SIMM or DIMM) which fails during testing. Use the System Board Layout section to reference the memory sockets, or select F1 twice to load the Diagnostics online manual and select ″SIMM/DIMM/RIMM Locator″.

Follow the steps below to locate the Memory Diagnostic tests options.

1. Select the DIAGNOSTICS option on the toolbar and press Enter.

2. Highlight either the Memory Test-Full or Memory Test-Quick option and press

Enter.

v Memory Test-Full

The full memory test will take about 80 seconds per MB of memory and will

detect marginal, intermittent, and solid (stuck) memory failures.

v Memory Test-Quick

The quick memory test will take about 20 seconds per MB of memory and

will detect solid (stuck) memory failures only.

Notes:

v Either level of memory testing can be performed on all memory or a single SIMM or

DIMM socket.

v Only sockets containing a SIMM or DIMM can be selected for testing. Unpopulated

sockets are noted by ........ beside the test description.

Alert-On LAN™ test

The Alert On LAN test does the following:

v Determines if Alert On LAN is supported on the system.

v Checks the revision ID register.

v Verifies the EEPROM checksum.

v Validates that a software alert can be sent.

Asset ID™ test

The Asset ID test does the following:

v Determines if Asset ID is supported on the system.

v Verifies the EEPROM areas.

v Performs an antenna detection test.

Test results

Diagnostic test results will produce the following error code format:

Function Code

Failure Type DeviceID Date ChkDigits Text

10 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

v Function Code:

Represents the feature or function within the PC.

v Failure Type:

Represents the type of error encountered.

v DeviceID:

Contains the component’s unit-ID which corresponds to either a fixed disk

drive, removable media drive, serial or parallel port, processor, specific SIMM or DIMM, or a device on the PCI bus.

v Date:

Contains the date on which the diagnostic test was run. The date is retrieved

from CMOS and displayed using the YYYYMMDD format.

v ChkDigits:

Contains a 2-digit check-digit value to ensure the following:

– Diagnostics were run on the specified date.

– Diagnostics were run on the specified IBM computer.

– The diagnostic error code is recorded correctly.

v Text:

Description of the error.

Note: See “Diagnostic error codes” on page 39 for error code listings.

Hard file Smart test

Use the Hard File Smart Test when the system management tool has detected a hard file SMART alert.

The Smart test does the following:

v Interrogates IDE devices for support of the SMART instruction set.

v Issues a ENABLE SMART command to make sure SMART functionality is

active.

v Checks the SMART RETURN STATUS command to determine if any thresholds

have been exceeded.

If thresholds have been exceeded, an error message is shown, and the test fails. If no SMART is supported by the drive, the test returns with ″N/A″.

Fixed Disk Optimized Test

You can use the Fixed Disk Optimized Test to identify a particular area of a hard disk that fails during testing. You can also use this test to correct types of errors.

To run the Fixed Disk Optimized Test, do the following:

1. From the toolbar, select Diagnostics.

2. Select Fixed Disk Optimized Test.

3. Select one of the tests:

v Hard Disk Test - Full performs a complete test of the hard disk drive.

v Hard Disk Test - Quick performs a subset of the full hard disk tests.

v Start SMART Hard Disk Test initiates an IDE extended offline self-test.

v SMART Hard Disk Test Results runs the IDE extended offline self-test and

displays the results.

Chapter 3. Diagnostics 11

You can run the Start SMART Hard Disk Test and then continue with other diagnostic tests before running the Hard Drive Self-Test Results.

Quick and Full erase - hard drive

Diagnostics offer two hard drive format utilities:

v Quick Erase Hard Drive

v Full Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following steps.

v Destroys the Master Boot Record (MBR) on the hard drive.

v Destroys all copies of the FAT Table on all partitions (both the master and

backup).

v Destroys the partition table.

v Provides messages that warn the user that this is a non-recoverable process.

The Full Erase Hard Drive provides a DOS utility that performs the following steps.

v Performs all the steps in Quick Erase.

v Provides a DOS utility that writes random data to all sectors of the hard drive.

v Provide an estimate of time to completion along with a visual representation of

completion status.

v Provides messages that warn the user about non-recoverable process.

Important: Make sure that all data is backed up before using the Quick or Full Erase functions.

To select the Quick Erase or Full Erase Hard Drive utility, use the following

procedure.

1. Select the UTILITY option on the toolbar and press Enter.

2. Select either the QUICK ERASE or FULL ERASE HARD DISK option and

follow the instructions.

Iomega Zip drive test

Use the Iomega Zip Drive Test to test the Zip drive and the drive interface. The test takes about 20 seconds to run.

The default tests the following:

v Controller

v Max Seek (50 times)

v Random Seek (300 sectors)

Asset EEPROM backup

When replacing a system board, this utility allows the backup of all Asset information from the EEPROM to diskette. This utility also restores data to the EEPROM from diskette after replacement of the system board.

To run this utility, use the following procedure.

v Select Utility

v Select Asset EEPROM Backup

12 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

v Follow instructions on screen.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

To view details of a failure or to view a list of test results, use the following procedure from any test category screen.

v Press F3 to activate the log file.

v Press F3 again to save the file to diskette or F2 to print the file.

When to use the Low-Level Format program

Notes:

1. The low-level format is not available on all diagnostic diskettes.

2. Before formatting the hard disk drive, make a backup copy of the files on the drive to

be formatted.

Use the Low-Level Format program in the following situations:

v When you are installing software that requires a low-level format.

v When you get recurring messages from the test programs directing you to run

the Low-Level Format program on the hard disk.

v As a last resort before replacing a hard disk drive.

Preparing the hard disk drive for use

When the Low-Level Format program is finished, restore to the hard disk all the files that you previously backed up.

1. Partition the remainder of the hard disk for the operating system. (The

commands vary with the operating system. Refer to the operating system manual for instructions.)

2. Format the hard disk using the operating system. (The commands vary with

the operating system. Refer to the operating system manual for instructions.)

3. Install the operating system.

You are now ready to restore the files.

Chapter 3. Diagnostics 13

14 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 4. Installing Options

Input/Output connectors . . . . . . . . . . 15

Removing the cover . . . . . . . . . . . 15

Internal drive removal and replacement . . . . . 16

Installing internal drives in bays 1, 2, 3 and 4 . . 17

CD-ROM drive jumper settings . . . . . . 18

Installing internal drives in bays 5, 6 and 7 . . . 18

Hard disk drive jumper settings . . . . . 21

Installing a security U-bolt . . . . . . . . . 21

Input/Output connectors

Installing adapters . . . . . . . . . . . . 22

Adapter slots . . . . . . . . . . . . . 22

AGP adapter . . . . . . . . . . . . . 24

Audio adapter . . . . . . . . . . . . 25

ADSL modem . . . . . . . . . . . . 25

Home PNA network adapter . . . . . . . 25

Replacing the cover . . . . . . . . . . . . 26

1 Power connector 10 Audio in connector 2 Mouse connector 11 Audio out connector 3 Keyboard connector 12 Serial connector 2 4 USB connector 1 13 AGP slot 5 USB connector 2 14 PCI slot 1 6 Serial connector 1 14 PCI slot 2 7 Parallel connector 14 PCI slot 3 8 Monitor connector 14 PCI slot 4 9 Microphone connector 14 PCI slot 5

Removing the cover

1. Remove the two back thumb screws.

2. Disengage the keylock (if any) on the side of the computer.

3. Push the side cover toward the rear, using the two embosses at the back of the

cover.

4. Remove the cover.

Internal drive removal and replacement

16 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

1 Bay 1 - Max Height: 41.3 mm (1.6 in.)

CD-ROM drive (standard in some models)

5.25-inch hard disk drive

2 Bay 2 - Max Height: 41.3 mm (1.6 in.)

5.25-inch hard disk drive

3.5-inch hard disk drive (requires a mounting bracket) CD-ROM drive DVD-ROM drive

3 Bay 3 - Max Height: 25.4 mm (1.0 in.)

3.5-inch diskette drive

4 Bay 4 - Max Height: 25.4 mm (1.0 in.)

Hard disk drive

3.5-inch removable drive

5 Bay 5 - Max Height: 25.4 mm (1.0 in.)

Hard disk drive

6 Bay 6 - Max Height: 25.4 mm (1.0 in.)

Hard disk drive

7 Bay 7 - Max Height: 25.4 mm (1.0 in.)

Hard disk drive

Installing internal drives in bays 1, 2, 3 and 4

1. Remove the cover (see “Removing the cover” on page 15).

2. If the drive you are installing is a removable-media drive, remove the bay

panel from the front bezel.

3. Insert a flat–bladed screwdriver into one of the slots on the static shield in the

drive bay into which you are installing the drive and gently pry the static shield loose from the drive bay.

Chapter 4. Installing Options 17

4. Install the drive into the bay. Align the screw holes and insert the two screws.

5. Connect the power and signal cables to the drive.

CD-ROM drive jumper settings

CD-ROM and PC/CD-ROM drives use jumpers or tabs to set the drives as primary (master) or secondary (slave). Refer to the drive connector labels or the figures below for the drive settings.

AUDIO

RGGL

See Jumper

Settings Below

CD-ROM Primary (Master) Secondary (Slave)

40X : :  :  :

48X : :  :  :

IDE INTERFACE

39 40

1 2

DC INPUT

5V GG 12V

Installing internal drives in bays 5, 6 and 7

1. Remove the cover (see “Removing the cover” on page 15).

18 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

2. Remove the side support bar.

3. Remove the front EMC shield for the specific drive bay.

4. Pivot the lower drive bay cage outward from the computer, into the locked

position.

Chapter 4. Installing Options 19

5. Mount DASD rails on the drive you wish to install and slide the drive along

the rail guides into the unoccupied drive bay.

6. Press the tab that holds the cage in the open position and swing the cage back

into operating position.

7. Connect the cables to the drive.

8. Connect the power and signal cables to the drive.

20 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Hard disk drive jumper settings

IDE hard disk drives for the NetVista series computers use jumpers to set the drives as primary (master) or secondary (slave).

Note: For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings.

1Primary (Master) Hard Disk Drive

2Secondary (Slave) Hard Disk Drive

Installing a security U-bolt

To install a U-bolt, do the following:

1. Remove the cover.

Chapter 4. Installing Options 21

2. Remove the two metal knockouts.

1 U-bolt 2 Bolt holes 3 Nuts

3. Insert the U-bolt through the rear panel. Attach and tighten the nuts with an

appropriately sized or adjustable wrench.

4. Replace the computer cover. See “Replacing the cover” on page 26.

5. Thread the cable through the U-bolt and around an object that is not a part of

or permanently secured to the building structure or foundation, and from which it cannot be removed; then fasten the cable ends together with a lock.

Installing adapters

Adapter slots

To install an adapter in a PCI or AGP expansion slot, do the following:

1. Remove the cover (see “Removing the cover” on page 15).

22 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

2. Remove the blue adapter card retainer and slot cover for the appropriate

expansion slot.

3. Remove the adapter from its static-protective package.

4. Install the adapter into the appropriate slot on the system board.

™

Note: If you are installing a Wake on LAN

supported network adapter, attach the Wake on LAN cable that came with the adapter to the Wake on LAN connector on the system board. If you also want to take advantage of the Alert on LAN feature of the computer, you must install the network adapter in PCI slot 1. For the location of PCI slot 1 and the Wake on LAN connector, see the diagram of the system board on the inside of the computer.

Chapter 4. Installing Options 23

5. Install the adapter card retainer.

6. Replace the cover and connect the cables.

AGP adapter

Some models come with a high-performance AGP video adapter. In some AGP adapters, the DVI connector is replaced by a regular VGA connector.

24 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Connector Description

1 Digital video interface

(DVI) connector

2 S-Video connector Used to attach a television set that has a S-Video connector.

3 SVGA monitor

converter

4 SVGA monitor

converter

Used to attach a digital monitor. This connector provides the signals necessary to support the Display Power Management Signaling (DPMS) standard.

The S-Video cable (required to connect the television set to the adapter) is a separately purchased item.

Used to attach an analog SVGA monitor to the AGP DVI connector. This SVGA converter is not used in this machine type.

Used to attach an analog SVGA monitor to the AGP DVI connector.

Audio adapter

1 MIDI/joystick connector 2 Audio line-out connector 3 Microphone connector 4 Audio line-in connector

Connector

ADSL modem

Depending on how the user’s home or office is wired, the ADSL modem uses either wires 2 and 5 or wires 3 and 4 of the telephone-line wall connector. Refer to the label on the back of the ADSL modem and set the switch on the back of the ADSL modem to match the wiring scheme. If you do not know which wiring scheme to use, contact the user’s ADSL service provider.

Home PNA network adapter

Some models have a Home Phoneline Network Alliance network adapter with an integrated V.90 modem. In addition to its modem function, this adapter enables the user to use the telephone wiring in the user’s home for peer-to-peer networking. To use the Home PNA Network adapter, the Intel AnyPoint software must be installed from the Software Selections CD. Each computer on the home PNA network must have a PNA network adapter and the associated software installed. For information about using the PNA network adapter or the AnyPoint software, refer to the AnyPoint documentation (provided with models that come with PNA network adapters only).

Each computer on a home PNA network must be connected directly to a telephone-line wall connector. If the user has more computers than telephone-line wall connectors in a room, he/she must use a telephone splitter at the wall connector.

Chapter 4. Installing Options 25

Replacing the cover

1. Position the cover on the chassis, aligning the tabs on the cover with the slots

on the chassis.

2. Slide the cover toward the front bezel of the computer until the cover is fully

closed.

3. Replace the two thumb screws and engage the keylock (if any).

26 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 5. FRU Replacements

Computer exploded view . . . . . . . . . . 28

A40/A40P/A40i system board layout . . . . . 29

System board locations . . . . . . . . . 29

System board jumper settings . . . . . . . 29

Clear CMOS/Flash Boot Block Recovery . . . 30

Processor Speed Settings . . . . . . . . 30

System board memory . . . . . . . . . . 30

Installing memory . . . . . . . . . . 30

PCI extender card removal . . . . . . . . . 31

Replacing a system board . . . . . . . . . 31

Replacing a processor . . . . . . . . . . . 32

Replacing the speaker . . . . . . . . . . . 32

Power supply . . . . . . . . . . . . . 33

20-pin main power supply connection . . . . 33

Power supply removal . . . . . . . . . . 34

Computer exploded view

28 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

A40/A40P/A40i system board layout

System board locations

1CPU fan connector 18PCI slot 5 2Microprocessor 19 PCI slot 4 3DIMM 0 20 PCI slot 3 4DIMM 1 21 PCI slot 2 5Power LED connector 22 PCI slot 1 6RFID connector 23 AGP slot 7Front USB connector 24 CD-ROM audio 8Secondary IDE connector 25 Speaker connector 9Diskette connector 26 Audio output 10Primary IDE connector 27 Audio input 11Power connector 28 Serial port 2 12CMOS clear/recovery jumper 29 Microphone input 13Fan connector 30 Monitor port 14Battery 31 Parallel port 15SCSI adapter LED connector 32 Serial port 1 16 Alert on LAN 33 USB connectors 17 Wake on LAN 34 Mouse and keyboard connectors

System board jumper settings

The following table contains the jumper setting information. (D) indicates the default setting.

Chapter 5. FRU Replacements 29

Clear CMOS/Flash Boot Block Recovery

Use the recovery jumper setting to Clear CMOS or to Flash Boot Block Recover.

Jumper Setting Description

CMOS Reset 2-3 CMOS Reset/Flash Recovery

Mode

1-2 (D) Normal Mode

Note: The A40/A40P/A40i CMOS clear/recovery jumper pins are numbered as follows:

v Pin 1 is the farthest from the battery.

v Pins 2 and 3 are below pin 1, as seen in the System Board layout.

Processor Speed Settings

Processor speed for type 2271/6840/6841 computers are fixed and are determined by the processor. There are no settings required.

System board memory

Installing memory

When installing DIMMs, the following rules apply:

v Fill each system memory connector sequentially, starting at DIMM 0.

v Use 3.3 V, 133 MHz, unbuffered, SDRAM non-parity DIMMs.

v Use only 64, 128, or 256 MB DIMMs in any combination.

To install a memory module, do the following:

1. Remove the AGP adapter.

2. Locate the DIMM connectors.

3. If the retaining clips are not already open, open them.

30 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

4. Install the DIMM straight down into the connector until the retaining clips

close. Make sure the notches in the DIMM align with the tabs on the connector.

PCI extender card removal

1. Remove the cover (see “Removing the cover” on page 15).

2. Remove the machine chassis foot that is in front of the extender card.

3. Remove the 2 screws that hold the PCI extender card in place.

4. Pull the card down (not out) firmly on both sides until it detaches from the

system board.

Notches

Replacing a system board

Important:

Before replacing a system board, back up Asset information by using the “Asset EEPROM backup” on page 12.

Notes:

1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be

installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the Flash Update program using the Flash Update diskette. See “BIOS levels” on page 87, “Vital product data” on page 86, and “Flash (BIOS/VPD) update procedure” on page 88.

2. Always ensure the latest level of BIOS is installed on the computer. A down level BIOS

may cause false errors and unnecessary replacement of the system board.

3. The processor is a separate FRU from the system board and is not included with the

system board FRU.

4. If the new system board does not correct the problem, reinstall the options on the old

system board, reinstall the old system board, then replace the processor.

To replace the system board, do the following:

1. Remove the cover (see “Removing the cover” on page 15).

2. Remove the video card.

3. Remove the machine chassis foot that is in front of the PCI extender card.

4. Remove the extender card (see “PCI extender card removal” on page 31).

5. Remove the 7 screws that attach the system board to the chassis.

Chapter 5. FRU Replacements 31

6. Remove the board from the chassis.

7. Remove the processor from the old system board and install it on the new

system board.

8. Remove any of the following installed options on the old system board, and

install them on the new system board.

v Memory modules

9. Ensure that the new system board jumper settings match the old system board

jumper settings.

Replacing a processor

Make sure the processor is fully seated in its socket and that the goal post latches are engaged.

Important:

1. Make sure the fansink and air baffle (if any) are installed to prevent processor

overheating.

2. If the processor is not installed correctly, the system board and the processor can be

damaged.

Replacing the speaker

1. Remove the cover (see “Removing the cover” on page 15).

32 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

2. The speaker is secured by one tab on either side and two at the bottom. Firmly

push the speaker up from the bottom until it comes out from the tabs.

Power supply

20-pin main power supply connection

If the power-on indicator is not on, the power supply fan is not running, or the computer will not power-off, use the following procedures.

Check/Verify FRU/Action

Check the following for proper installation.

v Power Cord

v On/Off Switch connector

v On/Off Switch Power Supply connector

v System Board Power Supply connectors

v Microprocessor(s) connection

Check the power-on switch for continuity. Power Cord

Check the power-on switch for continuity. Power-on Switch

Reseat

See “A40/A40P/A40i system board layout” on page 29 for connector locations.

Attention:

These voltages must be checked with the power supply cables connected to the system board

Chapter 5. FRU Replacements 33

Pin Signal Function

1 3.3 V +3.3 V dc

2 3.3 V +3.3 V dc

3 COM Ground

4 5 V +5 V dc

5 COM Ground

6 5 V +5 V dc

7 COM Ground

8 POK Power Good

9 5VSB Standby Voltage

10 12 V +12 V dc

11 3.3 V +3.3 V dc

12 -12 V -12 V dc

13 COM Ground

14 PS-ON DC Remote Enable

15 COM Ground

16 COM Ground

17 COM Ground

18 No voltage Not used

19 5 V +5 V dc

20 5 V +5 V dc

If the voltages are not correct, and the power cord is good, replace the power

supply.

Power supply removal

1. Remove the power cable.

2. Remove the cover (see “Removing the cover” on page 15).

3. Remove the four screws that secure the power supply to the back of the

chassis.

34 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

4. Remove the power supply.

Chapter 5. FRU Replacements 35

36 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 6. Symptom-to-FRU Index

SIMM/DIMM/RIMM memory errors . . . . . . 37

Hard disk drive boot error . . . . . . . . . 38

Diagnostic error codes . . . . . . . . . . . 39

Beep symptoms . . . . . . . . . . . . . 57

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with Chapter 1, “General Checkout,” on page 1. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 75.

Notes:

v If you have both an error message and an incorrect audio response, diagnose the error

message first.

v If you cannot run the diagnostic tests or you get a diagnostic error code when running a

test, but did receive a POST error message, diagnose the POST error message first.

v If you did not receive any error message, look for a description of your error symptoms

in the first part of this index.

v Check all power supply voltages before you replace the system board (see “Power

supply” on page 33).

v Check the hard disk drive jumper settings before you replace a hard disk drive (see

“Hard disk drive jumper settings” on page 21).

Important:

No-beep symptoms . . . . . . . . . . . . 58

POST error codes . . . . . . . . . . . . 59

Miscellaneous error messages . . . . . . . . 73

Undetermined problems . . . . . . . . . . 75

Some errors are indicated with a series of beep codes (see “Beep symptoms” on page 57).

Type 2271/6840/6841 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1. Select Start Options in the Configuration/Setup Utility program (see “Setup Utility

program” on page 7).

2. Set Power-On Self-Test to Enhanced.

The processor is a separate FRU from the system board; the processor is not included with the system board FRU.

SIMM/DIMM/RIMM memory errors

The following SIMM/DIMM/RIMM error messages are issued by the diagnostic programs.

Error FRU/Action

2xx-1y

A memory error was detected in SIMM socket Y.

Replace the SIMM in the socket identified by the last digit of the error code.

Re-run the test.

If the same error code occurs again, replace the system board.

Error FRU/Action

2xx-2y

A memory error was detected in DIMM/RIMM socket Y

Corrupt BIOS

Replace the DIMM/RIMM in the socket identified by the last digit of the error code.

Re-run the test.

If the same error code occurs again, replace the system board or where memory is on the processor card, replace the processor card.

Reflash the BIOS.

Information in BIOS is not as expected.

Not able to find expected DMI information from BIOS.

Memory controller chipset vendor ID does not match expected value.

Test aborted by user Restart test.

Note: Y is the SIMM/DIMM/RIMM socket number. Use the System Board Layout

section in the latest Hardware Maintenance Manual (HMM) to reference the memory sockets.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Error FRU/Action

The start-up drive is not in the boot sequence in configuration.

No operating system installed on the boot drive.

The boot sector on the start-up drive is corrupted.

The drive is defective. Replace the hard disk drive.

Perform boot block recovery.

Replace the system board.

Check the configuration and ensure the start-up drive is in the boot sequence.

Install an operating system on the boot drive.

The drive must be formatted, do the following:

1. Attempt to access and recover (back-up)

the failing hard disk drive.

2. Using the operating systems programs,

format the hard disk drive.

3. Go to “Preparing the hard disk drive for

use” on page 13.

38 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic error codes

Refer to the following diagnostic error codes when using the diagnostic tests. See ″Diagnostics″ on page 7 for the specific type for information about the diagnostic programs.

In the following index, X can represent any number.

Diagnostic Error Code FRU/Action

000-000-XXX

BIOS Test Passed

000-002-XXX

BIOS Timeout

000-024-XXX

BIOS Addressing test failure

000-025-XXX

BIOS Checksum Value error

000-026-XXX

FLASH data error

000-027-XXX

BIOS Configuration/Setup error

000-034-XXX

BIOS Buffer Allocation failure

000-035-XXX

BIOS Reset Condition detected

000-036-XXX

BIOS Register error

000-038-XXX

BIOS Extension failure

000-039-XXX

BIOS DMI data error

000-195-XXX

BIOS Test aborted by user

000-196-XXX

BIOS test halt, error threshold exceeded

1. No action

1. Flash the system

2. System board

1. Flash the system

2. System board

1. Flash the system

2. Boot block

3. System board

1. Flash the system

2. Boot block

3. System board

1. Run Setup

2. Flash the system

3. Boot block

4. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

1. Flash the system

2. System board

1. Flash the system

2. Boot block

3. System board

1. Flash the system

2. Adapter card

3. System board

1. Flash the system

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 6. Symptom-to-FRU Index 39

Diagnostic Error Code FRU/Action

000-197-XXX

BIOS test warning

000-198-XXX

BIOS test aborted

000-199-XXX

BIOS test failed, cause unknown

000-250-XXX

BIOS APM failure

000-270-XXX

BIOS ACPI failure

001-000-XXX

System Test Passed

001-00X-XXX

System Error

001-01X-XXX

System Error

001-024-XXX

System Addressing test failure

001-025-XXX

System Checksum Value error

001-026-XXX

System FLASH data error

001-027-XXX

System Configuration/Setup error

001-032-XXX

System Device Controller failure

001-034-XXX

System Device Buffer Allocation failure

001-035-XXX

System Device Reset condition detected

001-036-XXX

System Register error

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. Flash the system

2. System board

1. Flash the system

2. System board

1. No action

1. System board

1. Flash the system

2. System board

1. Flash the system

2. System board

1. Run Setup

2. Flash the system

3. System board

1. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

1. System board

40 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code FRU/Action

001-038-XXX

System Extension failure

001-039-XXX

System DMI data structure error

001-040-XXX

System IRQ failure

001-041-XXX

System DMA failure

001-195-XXX

System Test aborted by user

001-196-XXX

System test halt, error threshold exceeded

001-197-XXX

System test warning

1. Adapter card

2. System board

1. Flash the system

2. System board

1. Power-off/on system and re-test

2. System board

1. Power-off/on system and re-test

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

001-198-XXX

System test aborted

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

001-199-XXX

System test failed, cause unknown

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

001-250-XXX

System ECC error

001-254-XXX 001-255-XXX

3. Replace component under function test

1. System board

001-256-XXX 001-257-XXX

System DMA error

001-260-XXX 001-264-XXX

System IRQ error

001-268-XXX

System IRQ1 failure

001-269-XXX

System IRQ2 failure

001-270-XXX

System IRQ3 failure

1. System board

1. Device on IRQ1

2. System board

1. Device on IRQ2

2. System board

1. Device on IRQ3

2. System board

Chapter 6. Symptom-to-FRU Index 41

Diagnostic Error Code FRU/Action

001-271-XXX

System IRQ4 failure

001-272-XXX

System IRQ5 failure

001-273-XXX

System IRQ6 (diskette drive) failure

001-274-XXX

System IRQ7 failure

001-275-XXX

System IRQ8 failure

001-276-XXX

System IRQ9 failure

001-277-XXX

System IRQ10 failure

001-278-XXX

System IRQ11 failure

001-279-XXX

System IRQ12 failure

001-280-XXX

System IRQ13 failure

001-281-XXX

System IRQ14 (hard disk drive) failure

001-282-XXX

System IRQ15 failure

001-286-XXX 001-287-XXX 001-288-XXX

System Timer failure

001-292-XXX

System CMOS RAM error

001-293-XXX

System CMOS Battery

001-298-XXX

System RTC date/time update failure

001-299-XXX

System RTC periodic interrupt failure

001-300-XXX

System RTC Alarm failure

1. Device on IRQ4

2. System board

1. Device on IRQ5

2. System board

1. Diskette Cable

2. Diskette drive

3. System board

1. Device on IRQ7

2. System board

1. Device on IRQ8

2. System board

1. Device on IRQ9

2. System board

1. Device on IRQ10

2. System board

1. Device on IRQ11

2. System board

1. Device on IRQ12

2. System board

1. Device on IRQ13

2. System board

1. Hard disk drive cable

2. Hard disk drive

3. System board

1. Device on IRQ15

2. System board

1. System board

1. Run Setup and re-test

2. System board

1. Battery

2. System board

1. Flash the system

2. System board

1. System board

42 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code FRU/Action

001-301-XXX

System RTC Century byte error

005-000-XXX

Video Test Passed

005-00X-XXX

Video error

005-010-XXX 005-011-XXX 005-012-XXX

1. Flash the system

2. System board

1. No action

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

005-013-XXX

Video Signal failure

005-016-XXX

Video Simple Pattern test failure

005-024-XXX

Video Addressing test failure

005-025-XXX

Video Checksum Value error

005-027-XXX

Video Configuration/Setup error

1. Video Ram

2. Video card, if installed

3. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Run Setup

2. Video drivers update

3. Video card, if installed

005-031-XXX

Video Device Cable failure

4. System board

1. Video cable

2. Monitor

3. Video card, if installed

005-032-XXX

Video Device Controller failure

005-036-XXX

Video Register error

005-038-XXX

System BIOS extension failure

005-040-XXX

Video IRQ failure

005-195-XXX

Video Test aborted by user

005-196-XXX

Video test halt, error threshold exceeded

4. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 6. Symptom-to-FRU Index 43

Diagnostic Error Code FRU/Action

005-197-XXX

Video test warning

005-198-XXX

Video test aborted

005-199-XXX

Video test failed, cause unknown

005-2XX-XXX 005-3XX-XXX

Video subsystem error

006-000-XXX

Diskette interface Test Passed

006-0XX-XXX

Diskette interface error

006-195-XXX

Diskette interface Test aborted by user

006-196-XXX

Diskette interface test halt, error threshold exceeded

006-197-XXX

Diskette interface test warning

006-198-XXX

Diskette interface test aborted

006-199-XXX

Diskette interface test failed, cause unknown

006-25X-XXX

Diskette interface Error

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. Video card, if installed

2. System board

1. No action

1. Diskette drive Cable

2. Diskette drive

3. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. If a component is called out, make sure

it is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. Diskette drive cable

2. Diskette drive

3. System board

44 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code FRU/Action

011-000-XXX

Serial port Interface Test Passed

011-001-XXX

Serial port Presence

1. No action

1. Remove external serial device, if

present

2. Run setup, enable port

011-002-XXX 011-003-XXX

Serial port Timeout/Parity error

011-013-XXX 011-014-XXX

3. System board

1. System board

Serial port Control Signal/Loopback test failure

011-015-XXX

Serial port External Loopback failure

011-027-XXX

Serial port Configuration/Setup error

011-03X-XXX 011-04X-XXX

Serial port failure

011-195-XXX

Serial port Test aborted by user

011-196-XXX

Serial port test halt, error threshold exceeded

011-197-XXX

Serial port test warning

1. Wrap plug

2. System board

1. Run Setup, enable port

2. Flash the system

3. System board

1. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

011-198-XXX

Serial port test aborted

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

011-199-XXX

Serial port test failed, cause unknown

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

011-2XX-XXX

Serial port signal failure

014-000-XXX

Parallel port Interface Test Passed

3. Replace component under function test

1. External serial device

2. System board

1. No action

Chapter 6. Symptom-to-FRU Index 45

Diagnostic Error Code FRU/Action

014-001-XXX

Parallel port Presence

014-002-XXX 014-003-XXX

Parallel port Timeout/Parity error

014-013-XXX 014-014-XXX

Parallel port Control Signal/Loopback test failure

014-015-XXX

Parallel port External Loopback failure

014-027-XXX

Parallel port Configuration/Setup error

014-03X-XXX 014-04X-XXX

Parallel port failure

014-195-XXX

Parallel port Test aborted by user

014-196-XXX

Parallel port test halt, error threshold exceeded

014-197-XXX

Parallel port test warning

014-198-XXX

Parallel port test aborted

014-199-XXX

Parallel port test failed, cause unknown

014-2XX-XXX 014-3XX-XXX

Parallel port failure

015-000-XXX

USB port Interface Test Passed

015-001-XXX

USB port Presence

1. Remove external parallel device, if

present

2. Run setup, enable port

3. System board

1. System board

1. Wrap plug

2. System board

1. Run Setup, enable port

2. Flash the system

3. System board

1. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. External parallel device

2. System board

1. No action

1. Remove USB device(s) and re-test

2. System board

46 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code FRU/Action

015-002-XXX

USB port Timeout

015-015-XXX

USB port External Loopback failure

015-027-XXX

USB port Configuration/Setup error

015-032-XXX

USB port Device Controller failure

015-034-XXX

USB port buffer allocation failure

1. Remove USB device(s) and re-test

2. System board

1. Remove USB device(s) and re-test

2. System board

1. Flash the system

2. System board

1. System board

1. Reboot the system

2. Flash the system

3. Run memory test

015-035-XXX

USB port Reset condition detected

015-036-XXX

USB port Register error

015-040-XXX

USB port IRQ failure

015-195-XXX

USB port Test aborted by user

015-196-XXX

USB port test halt, error threshold exceeded

015-197-XXX

USB port test warning

4. System board

1. Remove USB device(s) and re-test

2. System board

1. System board

1. Run setup and check for conflicts

2. Flash the system

3. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

015-198-XXX

USB port test aborted

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

015-199-XXX

USB port test failed, cause unknown

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

018-000-XXX

PCI Card Test Passed

018-0XX-XXX

PCI Card Failure

3. Replace component under function test

1. No action

1. Riser card, if installed

2. System board

Chapter 6. Symptom-to-FRU Index 47

Diagnostic Error Code FRU/Action

018-195-XXX

PCI Card Test aborted by user

018-196-XXX

PCI Card test halt, error threshold exceeded

018-197-XXX

PCI Card test warning

018-198-XXX

PCI Card test aborted

018-199-XXX

PCI Card test failed, cause unknown

018-250-XXX

PCI Card Services error

020-000-XXX

PCI Interface Test Passed

020-0XX-XXX

PCI Interface error

020-195-XXX

PCI Test aborted by user

020-196-XXX

PCI test halt, error threshold exceeded

020-197-XXX

PCI test warning

020-198-XXX

PCI test aborted

1. PCI card

2. Information

3. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. Make sure the component that is called

out is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. PCI card

2. Riser card, if installed

3. System board

1. No action

1. PCI card

2. Riser card, if installed

3. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

48 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code FRU/Action

020-199-XXX

PCI test failed, cause unknown

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

020-262-XXX

PCI system error

3. Replace component under function test

1. PCI card

2. Riser card, if installed

3. System board

025-000-XXX

IDE interface Test Passed

025-00X-XXX 025-01X-XXX

IDE interface failure

1. No action

1. IDE signal cable

2. Check power supply

3. IDE device

025-027-XXX

IDE interface Configuration/Setup error

4. System board

1. IDE signal cable

2. Flash the system

3. IDE device

025-02X-XXX 025-03X-XXX 025-04X-XXX

IDE Interface failure

025-195-XXX

IDE interface Test aborted by user

025-196-XXX

IDE interface test halt, error threshold exceeded

025-197-XXX

IDE interface test warning

4. System board

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

025-198-XXX

IDE interface test aborted

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

025-199-XXX

IDE interface test failed, cause unknown

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

030-000-XXX

SCSI interface Test Passed

3. Replace component under function test

1. No action

Chapter 6. Symptom-to-FRU Index 49

Diagnostic Error Code FRU/Action

030-00X-XXX 030-01X-XXX

SCSI interface failure

030-027-XXX

SCSI interface Configuration/Setup error

030-03X-XXX 030-04X-XXX

SCSI interface error

030-195-XXX

SCSI interface Test aborted by user

030-196-XXX

SCSI interface test halt, error threshold exceeded

030-197-XXX

SCSI interface test warning

030-198-XXX

SCSI interface test aborted

030-199-XXX

SCSI interface test failed, cause unknown

035-000-XXX

RAID interface Test Passed

035-0XX-XXX

RAID interface Failure

035-195-XXX

RAID interface Test aborted by user

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. System board

1. SCSI signal cable

2. Flash the system

3. SCSI device

4. SCSI adapter card, if installed

5. System board

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. installed System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. No action

1. RAID signal cable

2. RAID device

3. RAID adapter card, if installed

4. System board

1. Information

2. Re-start the test, if necessary

50 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code FRU/Action

035-196-XXX

RAID interface test halt, error threshold exceeded

035-197-XXX

RAID interface test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

035-198-XXX

RAID interface test aborted

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

035-199-XXX

RAID interface test failed, cause unknown

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

071-000-XXX

Audio port Interface Test Passed

071-00X-XXX 071-01X-XXX 071-02X-XXX

Audio port error

071-03X-XXX

Audio port failure

3. Replace component under function test

1. No action

1. Run Setup

2. Flash the system

3. System board

1. Speakers

2. Microphone

3. Audio card, if installed

071-04X-XXX

Audio port failure

071-195-XXX

Audio port Test aborted by user

071-196-XXX

Audio port test halt, error threshold exceeded

071-197-XXX

Audio port test warning

4. System board

1. Run Setup

2. Audio card, if installed

3. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

071-198-XXX

Audio port test aborted

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

Chapter 6. Symptom-to-FRU Index 51

Diagnostic Error Code FRU/Action

071-199-XXX

Audio port test failed, cause unknown

071-25X-XXX

Audio port failure

080-000-XXX

Game Port interface Test Passed

080-XXX-XXX

Game Port interface Error

080-195-XXX

Game Port interface Test aborted by user

080-196-XXX

Game Port interface test halt, error threshold exceeded

080-197-XXX

Game Port interface test warning

080-198-XXX

Game Port interface test aborted

080-199-XXX

Game Port interface test failed, cause unknown

086-000-XXX

Mouse Port interface Test Passed

086-001-XXX

Mouse Port interface Presence

086-032-XXX

Mouse Port interface Device controller failure

086-035-XXX

Mouse Port interface Reset

086-040-XXX

Mouse Port interface IRQ failure

086-195-XXX

Mouse Port interface Test aborted by user

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. Speakers

2. Audio card, if installed

3. System board

1. No action

1. Remove the game port device and

re-test the system

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. No action

1. Mouse

2. System board

1. Mouse

2. System board

1. Mouse

2. System board

1. Run Setup

2. Mouse

3. System board

1. Information

2. Re-start the test, if necessary

52 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code FRU/Action

086-196-XXX

Mouse Port interface test halt, error threshold exceeded

086-197-XXX

Mouse Port interface test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

086-198-XXX

Mouse Port interface test aborted

4. Component under test

1. If a component is called out, make sure it

is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

086-199-XXX

Mouse Port interface test failed, cause unknown

089-000-XXX

Microprocessor Test Passed

089-XXX-XXX

Microprocessor failure

089-195-XXX

Microprocessor Test aborted by user

089-196-XXX

Microprocessor test halt, error threshold exceeded

089-197-XXX

Microprocessor test warning

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. No action

1. Microprocessor(s)

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

089-198-XXX

Microprocessor test aborted

089-199-XXX

Microprocessor test failed, cause unknown

4. Component under test

1. Flash the system and re-test

2. Go to the ″Undetermined problems″

section

1. If a component is called out, make sure

it is connected and/or enabled

2. Go to the ″Undetermined problems″

section

3. Flash the system and re-test

170-000-XXX

Voltage Sensor(s) Test Passed

170-0XX-XXX

Voltage Sensor(s) failure

4. Replace component under function test

1. No action

1. Flash system

2. System board

Chapter 6. Symptom-to-FRU Index 53

Diagnostic Error Code FRU/Action

170-195-XXX

Voltage Sensor(s) Test aborted by user

170-196-XXX

Voltage Sensor(s) test halt, error threshold exceeded

170-197-XXX

Voltage Sensor(s) test warning

170-198-XXX

Voltage Sensor(s) test aborted

170-199-XXX

Voltage Sensor(s) test failed, cause unknown

170-250-XXX 170-251-XXX

Voltage Sensor(s) Voltage limit error

170-254-XXX

Voltage Sensor(s) Voltage Regulator Module error

175-000-XXX

Thermal Sensor(s) Test Passed

175-0XX-XXX

Thermal Sensor(s) failure

175-195-XXX

Thermal Sensor(s) Test aborted by user

175-196-XXX

Thermal Sensor(s) test halt, error threshold exceeded

175-197-XXX

Thermal Sensor(s) test warning

175-198-XXX

Thermal Sensor(s) test aborted

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″

section

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. Power supply

2. System board

1. Voltage Regulator Module (VRM)

2. Microprocessor

3. System board

1. No action

1. Flash system

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called

out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning

statement

4. Component under test

1. If a component is called out, make sure

it is connected and/or enabled

2. Flash the system and re-test

3. Go to ″Undetermined problems″ section

54 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Diagnostic Error Code FRU/Action

175-199-XXX

Thermal Sensor(s) test failed, cause unknown

175-250-XXX 175-251-XXX

Thermal Sensor(s) limit error

1. Go to the ″Undetermined problems″

section

2. Flash the system and re-test

3. Replace component under function test

1. Check fans

2. Check Power supply

3. Microprocessor

185-000-XXX

Asset Security Test Passed

185-XXX-XXX

Asset Security failure

185-278-XXX

Asset Security Chassis Intrusion

201-000-XXX

System Memory Test Passed

201-XXX-XXX

System Memory error

202-000-XXX

System Cache Test Passed

202-XXX-XXX

System Cache error

206-000-XXX

Diskette Drive Test Passed

206-XXX-XXX

Diskette Drive error

4. System board

1. No action

1. Flash system

2. System board

1. Assure Asset Security Enabled

2. C2 Cover Switch

3. System board

1. No action

1. Replace the memory module called out

by the test

2. System board

1. No action

1. Cache, if removable

2. System board

3. Microprocessor

1. No action

1. Diskette Drive Cable

2. Check power supply voltages

3. Diskette drive

215-000-XXX

CD-ROM Drive Test Passed

215-XXX-XXX

CD-ROM Drive error

4. System board

1. No action

1. CD-ROM Drive Cable

2. Check power supply voltages

3. CD-ROM drive

217-000-XXX

Hard Disk Drive Test Passed

217-25X-XXX 217-26X-XXX

Hard Disk Drive (IDE) error

4. System board

1. No action

1. Hard Disk Drive Cable

2. Check power supply voltages

3. Hard Disk drive (IDE)

4. System board

Chapter 6. Symptom-to-FRU Index 55

Diagnostic Error Code FRU/Action

217-28X-XXX 217-29X-XXX

Hard Disk Drive (SCSI) error

220-000-XXX

Hi-Capacity Cartridge Drive Test Passed

220-XXX-XXX

Hi-Capacity Cartridge Drive error

301-XXX-XXX

Keyboard error

301-000-XXX

Keyboard Test Passed

302-000-XXX

Mouse Test Passed

302-XXX-XXX

Mouse error

303-000-XXX

Joystick Test Passed

303-XXX-XXX

Joystick error

305-000-XXX

Monitor DDC Test Passed

305-250-XXX

Monitor DDC self test failure

415-000-XXX

Modem Test Passed

415-XXX-XXX

Modem error

1. Hard Disk Drive Cable

2. Check power supply voltages

3. Hard Disk drive (SCSI)

4. SCSI adapter card

5. System board

1. No action

1. Remove the Hi-Capacity Cartridge

Drive and re-test the system

1. Keyboard

2. Check and test mouse

3. System board

1. No action

1. Mouse

2. Check and test Keyboard

3. System board

1. No action

1. Remove the Joystick and re-test the

system

1. No action

1. Run Setup to enable DDC

2. Cable

3. Monitor

4. Video card

5. System board

1. No action

1. Remove the Modem and re-test the

system

56 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

Beeps Description

1-2-X

4 Four continuous beeps

Use the following table to diagnose beep symptoms.

Beep Symptom FRU/Action

1-1-3

CMOS read-write error

1-1-4

ROM BIOS check error

1-2-X

DMA error

1-3-X

1-4-4

1-4-X

Error detected in first 64 KB of RAM

2-1-1, 2-1-2

2-1-X

First 64 KB of RAM failed

2-2-2

2-2-X

First 64 KB of RAM failed

2-3-X

2-4-X

3-1-X

DMA register failed

3-2-4

Keyboard controller failed

v One beep

v A pause (or break)

v Two beeps

v A pause (or break)

v Any number of breaks

1. Run Setup

2. System Board

1. System Board

1. Memory Module

2. System Board

1. Keyboard

2. System Board

1. Memory Module

2. System Board

1. Run Setup

2. System Board

1. Memory Module

2. System Board

1. Video Adapter (if installed)

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

1. Run Setup

2. Memory Module

3. System Board

1. System Board

2. Keyboard

Chapter 6. Symptom-to-FRU Index 57

Beep Symptom FRU/Action

3-3-4

Screen initialization failed

3-4-1

Screen retrace test detected an error

3-4-2

POST is searching for video ROM

All other beep code sequences

One long and one short beep during POST. Base 640 KB memory error or shadow RAM error

One long beep and two or three short beeps during POST. (Video error)

Three short beeps during POST

Continuous beep

Repeating short beeps

1. Video Adapter (if installed)

2. System Board

Display

1. Video Adapter (if installed)

2. System Board

3. Display

1. Video Adapter (if installed)

2. System Board

1. Video Adapter (if installed)

2. System Board

1. System Board

1. Memory Module

2. System Board

1. Video Adapter (if installed)

2. System Board

1. See “System board memory” on page

30.

2. System Board

1. System Board

1. Keyboard stuck key?

2. Keyboard Cable

3. System Board

No-beep symptoms

58 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Important:

Type 2271/6840/6841 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1. Select Start Options in the Configuration/Setup Utility program (see “Setup Utility

program” on page 7).

2. Set Power-On Self-Test to Enhanced.

Symptom/Error FRU/Action

No beep during POST but computer works correctly.

1. System Board

Symptom/Error FRU/Action

No beep during POST.

POST error codes

Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test, or POST. POST does the following operations.

v Checks some basic system-board operations

v Checks the memory operation

v Starts the video operation

v Verifies that the diskette drive is working

v Verifies that the hard disk drive is working

1. See “Undetermined problems” on page

75.

2. System Board

3. Memory Module

4. Any Adapter or Device

5. Riser Card

6. Power Cord

7. Power Supply

If the POST finishes without detecting any problems, a single beep sounds and the first screen of the operating system or application program appears.

Note:

Type 2271/6840/6841 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1. Select Start Options in the Configuration/Setup Utility program (see “Setup Utility

program” on page 7).

2. Set Power-On Self-Test to Enhanced.

If the POST detects a problem, an error message appears on the screen. A single

problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.

In the following index, X can represent any number.

POST Error Code FRU/Action

000

SCSI Adapter not enabled

02X

1. Verify adapter device and Bus Master

1. SCSI Adapter

fields are enabled in PCI configuration program. See documentation shipped with computer.

Chapter 6. Symptom-to-FRU Index 59

POST Error Code FRU/Action

08X

Check SCSI terminator installation.

101

System board interrupt failure

102

System board timer error

106

110

System board memory parity error

111

I/O channel parity error

114

Adapter ROM error

129

Internal cache test error

151

Real-time clock failure

161

Bad CMOS battery

162

Configuration mismatch

162

And unable to run diagnostics

1. SCSI Cable

2. SCSI Terminator

3. SCSI Device

4. SCSI Adapter

1. System Board

1. Memory Module

2. System Board

1. Reseat adapters

2. Any adapter

3. Riser card

4. System Board

1. Adapter Memory

2. System Board

3. Riser card

1. Processor

2. L2 Cache Memory

3. System Board

1. System Board

1. Run Setup

2. CMOS Backup Battery (see “Safety

Information” on page 125)

3. System Board

1. Run Setup and verify Configuration

2. Had a device been added, removed,

changed location? If not, suspect that device.

3. Power-on external devices first, then

power-on computer

4. CMOS Backup Battery (see “Safety

Information” on page 125) System Board

5. System Board

6. Riser card

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

4. Riser card

60 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code FRU/Action

163

Clock not updating or invalid time set

1. Time and Date Set?

2. CMOS Backup Battery (see “Safety

Information” on page 125)

164

POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is populated with a RIMM memory module

166

Boot Block Check Sum Error

3. System Board

1. Run Setup. Check System Summary

menu for memory size change. (See “Setup Utility program” on page 7.)

2. Run the Extended Memory Diagnostic

tests

1. Run Flash Recovery using Boot Block.

See “Flash recovery boot block jumper” on page 88.

167

Microprocessor installed that is not supported by the current POST/BIOS

168

Alert on LAN error

2. System Board

1. Run Setup. Check Stepping level for

the BIOS level needed, then perform the flash update.

2. Processor

1. Run Setup. Check to see that Ethernet

and Alert on LAN are enabled.

2. System Board

17X, 18X

175

3. Riser card

1. C2 Security

1. Run Configuration. See “Setup Utility

program” on page 7.

176

177

Corrupted Administrator Password

178

183

184

No RFID Antenna

2. System Board

1. Covers were removed from the

computer

1. System Board

1. Enter the administrator password

1. Make sure Asset Care and Asset ID are

enabled in Configuration/Setup

2. RFID Antenna

3. System Board

185

Corrupted boot sequence

186

187

189

4. Riser card

1. Set configuration and reinstall the boot

sequence

1. System Board

1. Clear Administration password

2. System Board

1. More than three password attempts

were made to access the computer

Chapter 6. Symptom-to-FRU Index 61

POST Error Code FRU/Action

190

Chassis intrusion detector was cleared. This is information only, no action required. If this code does not clear:

1XX

Not listed above

201, 20X

Memory data error

225

229

External cache test error

262

POST detected a base memory or extended memory type error

301

303

With an 8603 error

303

With no 8603 error

3XX

Not listed above

5XX

601

602

1. System Board

1. Run Enhanced Diagnostics Memory

Test

2. Memory Module

3. System Board

1. Unsupported Memory

1. L2 Cache Memory

2. System Board

1. Run Setup. Check System Summary

menu for memory. (See “Setup Utility program” on page 7.)

2. Run the Extended Memory Diagnostic

tests.

1. Keyboard

2. Keyboard Cable

3. System Board

1. Mouse

2. Keyboard

3. Keyboard Cable

4. System Board

1. Keyboard

2. Keyboard Cable

3. System Board

1. Keyboard

2. Keyboard Cable

3. System Board

1. Video Adapter (if installed)

2. System Board

1. Diskette Drive A

2. Diskette Drive Cable

3. System Board

4. Riser card

1. Bad Diskette?

2. Verify Diskette and retry

62 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code FRU/Action

604

And able to run diagnostics

1. Run Setup and verify diskette

configuration settings

2. Diskette Drive A/B

3. Diskette Drive Cable

4. System Board

605

POST cannot unlock the diskette drive

5. Riser card

1. Diskette Drive

2. Diskette Drive Cable

3. System Board

662

4. Riser card

1. Diskette drive configuration error or

wrong diskette drive type. Run Setup

6XX

Not listed above

Configuration

1. Diskette Drive

2. System Board

3. Riser card

4. External Drive Adapter

5. Diskette Drive Cable

™

Fast SCSI Adapter

762

Math coprocessor configuration error

7XX

Not listed above

962

Parallel port configuration error

9XX

1047

107X

Check SCSI terminator installation

6. Power Supply

1. Run Setup

2. Processor

3. System Board

1. Processor

2. System Board

1. Run Configuration

2. Parallel Adapter (if installed)

3. System Board

1. Printer

2. System Board

1. 16-Bit AT

1. Check SCSI terminator installation

2. SCSI Cable

3. SCSI Terminator

4. SCSI Device

1101

Serial connector error, possible system board failure

1101, 1102, 1106, 1108, 1109

1107

5. SCSI Adapter

1. Run diagnostics

1. System Board

2. Any Serial Device

1. Communications Cable

2. System Board

Chapter 6. Symptom-to-FRU Index 63

POST Error Code FRU/Action

1102

Card selected feedback error

1103

Port fails register check

1106

Serial option cannot be turned off

1107

1110

1116

Interrupt error

1117

Failed baud rate test

1162

Serial port configuration error

11XX

Not listed above

1201

1202, 1206, 1208, 1209, 12XX

1207

13XX

1402

Printer not ready

1403

No paper error, or interrupt failure

1404

System board timeout failure

1405

Parallel adapter error

1406

Presence test error

14XX

Not listed above. Check printer before replacing system board

15XX

1692

Boot sequence error

1. Run diagnostics

2. System Board

1. Run diagnostics

2. System Board

1. Serial Device Cable

2. System Board

1. Run diagnostics

2. System Board

1. Run diagnostics

1. Run Configuration

2. Serial Adapter

(if installed)

3. System Board

1. System Board

2. Any Serial Device

1. Dual Async Adapter/A

2. System Board

3. Any Serial Device

1. Communications Cable

2. Dual Async Adapter/A

1. Game Adapter

Information only

1. Run diagnostics

1. Printer

2. System Board

1. SDLC Adapter

1. Run FDISK to ensure at least one active

partition is set active

64 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code FRU/Action

16XX

1762

Hard disk drive configuration error

1780 (Disk Drive 0) 1781 (Disk Drive 1) 1782 (Disk Drive 2) 1783 (Disk Drive 3)

1. 36/38 Workstation Adapter

1. Run Configuration. (See “Setup Utility

program” on page 7.)

1. See “Power supply” on page 33.

2. Hard Disk Drive

3. System Board

4. Riser card

5. Hard Disk Cable

180X, 188X

PCI configuration or resource error

6. Power Supply

1. Run Setup and verify PCI/ISA

configuration settings.

2. If necessary, set ISA adapters to Not

available to allow PCI adapters to

properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

1962

Boot sequence error

209X

20XX

Not listed above

21XX

5. PCI Adapter

1. Possible hard disk drive problem; see

“Hard disk drive boot error” on page

38.

1. Diskette Drive

2. Diskette Cable

1. BSC Adapter

1. SCSI Device

2. 16-bit AT Fast SCSU adapter

2401, 2402

If screen colors change

2401, 2402

If screen colors are OK

2409

2410

2462

Video memory configuration error

3. Alternate BSC adapter

1. Display

1. System Board

2. Display

1. Display

1. System Board

2. Display

1. Check cable connections

2. Run Setup and verify video

configuration settings

3. Video Memory Modules

4. Video Adapter (if installed)

4611, 4630

5. System Board

1. Multiport/2 Interface Board

2. Multiport/2 Adapter

Chapter 6. Symptom-to-FRU Index 65

POST Error Code FRU/Action

4612, 4613, 4640, 4641

4650

46XX

Not listed above

5600

5962

An IDE device (other than hard drive) configuration error

62XX

63XX

64XX

71XX

74XX

76XX

78XX

79XX

80XX

84XX

8601, 8602

8603, 8604

86XX

Not listed above

89XX

91XX

1. Memory Module Package

2. Multiport/2 Adapter

1. Multiport/2 Interface Cable

1. Multiport/2 Adapter

2. Multiport/2 Interface

Board

3. Memory Module

1. Financial System Controller Adapter

1. Run Configuration

2. CD-ROM Drive

3. CD-ROM Adapter

4. Zip or other ATAPI device

5. System Board

6. Riser card

1. 1st Store Loop Adapter

2. Adapter Cable

1. 2nd Store Loop Adapter

2. Adapter Cable

1. Network Adapter

1. Voice Adapter

1. Video Adapter

(if installed)

1. Page Printer Adapter

1. High Speed Adapter

1. 3117 Adapter

1. PCMCIA Adapter

1. Speech Adapter

2. Speech Control Assy.

1. Pointing Device (Mouse)

2. System Board

1. System Board

2. Pointing Device

(Mouse)

1. Mouse

2. System Board

1. PC Music Adapter

2. MIDI Adapter Unit

1. Optical Drive

2. Adapter

66 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code FRU/Action

96XX

1. SCSI Adapter

2. Any SCSI Device

3. System Board

10101, 10102, 10104, 10105, 10106, 10107, 10108, 10109, 10111, 10112, 10113, 10114, 10115, 10116

10103, 10110, 101171

4. Riser card

1. Have customer verify correct operating

system device drivers are installed and operational.

2. Modem

1. System Board

2. Data/Fax Modem

10117

Not listed above

3. Riser card

1. Check system speaker

2. Check PSTN cable

3. External DAA

(if installed)

10118

4. Modem

1. Run diagnostics and verify the correct

operation of the modem slot

10119

10120

2. Modem

1. Diagnostics detected a non-IBM modem

2. Modem

1. Check PSTN Cable

2. External DAA

(if installed)

10132, 10133, 10134, 10135, 10136, 10137,

3. Modem

1. Modem

10138, 10139, 10140, 10141, 10142, 10143, 10144, 10145, 10146, 10147, 10148, 10149, 10150, 10151, 10152

10153

1. Data/Fax Modem

2. System Board

101XX

Not listed above

3. Riser card

1. Modem Adapter/A

2. Data/Fax Modem

3. System Board

10450, 10451, 10490, 10491, 10492, 10499

Read/write error

4. Riser card

1. Run diagnostics

2. Hard Disk Drive

3. System Board

10452

Seek test error

4. Riser card

1. Run diagnostics

Chapter 6. Symptom-to-FRU Index 67

POST Error Code FRU/Action

10453

Wrong drive type?

10454

Sector buffer test error

10455, 10456

Controller error

10459

Drive diagnostic command error

10461

Drive format error

10462

Controller seek error

10464

Hard Drive read error

10467

Drive non-fatal seek error

10468

Drive fatal seek error

10469

Drive soft error count exceeded

10470, 10471, 10472

Controller wrap error

10473

Corrupt data. Low level format might be required

10480

10481

ESDI drive D seek error

10482

Drive select acknowledgement bad

106X1

10635

10651, 10660

106XX

Not listed above

107XX

Information only

1. Run diagnostics

Information only

1. Run diagnostics

Information only

1. Hard Disk Drive (ESDI)

2. Drive Cable

3. System Board

1. Run diagnostics

1. Check Configuration

2. Ethernet Adapter

1. Power-off computer, wait ten seconds

then power-on the computer

2. Ethernet Adapter

1. Check Cables

2. Ethernet Adapter

1. Ethernet Adapter

1. 5.25-inch External

Diskette Drive

2. 5.25-inch Diskette

Drive Adapter/A

68 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code FRU/Action

109XX

Check the adapter cables

1. ActionMedia

Adapter/A

2. System Board

3. Riser card

112XX

This adapter does not have cache

119XX

121XX

136XX

137XX

141XX

143XX

14710, 14711

148XX

14901, 14902, 1491X, 14922

14932

161XX

164XX

16500

1. SCSI Adapter

2. Any SCSI Device

3. System Board

4. Riser card

1. 3119 Adapter

1. Modem Adapter

2. Any Serial Device

3. System Board

4. Riser card

1. ISDN Primary Rate Adapter

2. System Board

3. Riser card

1. System Board

1. Realtime Interface Coprocessor

Portmaster Adapter/A

1. Japanese Display Adapter

2. System Board

3. Riser card

1. System Board Video Adapter

2. Adapter Video Memory

1. Video Adapter

(if installed)

2. System Board

3. Riser card

4. Display (any type)

1. External Display

2. Video Adapter

1. FaxConcentrator Adapter

1. 120 MB Internal Tape Drive

2. Diskette Cable

3. System Board

4. Riser card

1. 6157 Tape Attachment

2. Adapter

Chapter 6. Symptom-to-FRU Index 69

POST Error Code FRU/Action

16520, 16540

166XX, 167XX

18001 to 18029

18031 to 18039

185XXXX

20001 to 20003

20004

20005 to 20010

200XX

Not listed above

20101 to 20103

20104

20105 to 20110

Image Adapter/A Memory Test failure indicated by graphic of adapter

206XX

1. 6157 Streaming Tape Drive

2. 6157 Tape Attachment Adapter

1. Token Ring Adapter

2. System Board

3. Riser card

1. Wizard Adapter

2. Wizard Adapter Memory

1. Wizard Adapter Cable

1. DBCS Japanese Display Adapter/A

2. System Board

3. Riser card

1. Image Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

1. Memory Module DRAM, VRAM

2. Image Adapter/A

Image-I Adapter/A

1. Image Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

1. Image Adapter/A

2. Image-I Adapter/A

3. Memory Module DRAM, VRAM

4. System Board

5. Riser card

1. Printer/Scanner Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

1. Memory Module DRAM, VRAM

2. Printer/Scanner Option

3. Image Adapter/A

1. Printer/Scanner Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

1. Replace memory module (shown in

graphic)

1. SCSI-2 Adapter

2. Any SCSI Device

3. System Board

4. Riser card

70 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

POST Error Code FRU/Action

208XX

Verify there are no duplicate SCSI ID settings on the same bus.

210XXXX

Internal bus, size unknown

210XXX1

External bus, size unknown

Tape Drive amber LED remains on

1. Any SCSI Device

1. SCSI Hard Disk Drive

2. SCSI Adapter or System Board

3. SCSI Cable

4. SCSI ID Switch (on some models)

1. Tape Drive

2. SCSI Cable (internal)

Tape Drive green ″in use″ LED fails to come on

3. SCSI Adapter or System Board

1. Tape Drive

2. SCSI Adapter or System Board

3. SCSI Cable (internal)

Tape automatically ejected from drive

SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zero

Tape sticks or breaks in drive. Verify that the tapes used meet ANSI standard X3B5

212XX

213XX

214XX

215XXXC, 215XXXD, 215XXXE, 215XXXU

If an external device, and power-on LED is off, check external voltages

4. SCSI Cable (external)

1. Tape Cassette

Drive

1. Rotary Switch Circuit Board

2. Circuit Board Cable

3. Tape Drive

1. Tape Cassette

1. SCSI Printer

2. Printer Cable

1. SCSI Processor

1. WORM Drive

1. CD-ROM Drive I

2. CD-ROM Drive II

Enhanced CD-ROM Drive II Any CD-ROM Drive

3. SCSI Cable

216XX

217XX

If an external device, and power-on LED is off, check external voltages

218XX

Check for multi CD tray or jukebox

219XX

24201Y0, 24210Y0

Be sure wrap plug is attached

4. SCSI Adapter or System Board

1. Scanner

1. Rewritable Optical Drive

2. SCSI Adapter or System Board

3. SCSI Cable

1. Changer

1. SCSI Communications Device

1. ISDN/2 Adapter

2. ISDN/2 Wrap Plug

3. ISDN/2 Communications Cable

Chapter 6. Symptom-to-FRU Index 71

POST Error Code FRU/Action

273XX

27501, 27503, 27506, 27507

27502, 27504, 27510, 27511, 27533, 27534, 27536, 27537

27509

27512

27535

27554

27555, 27556

27557

27558, 27559, 27560, 27561

27562

27563, 27564

275XX

27801 to 27879

27880 to 27889

999030X

Hard disk reset failure

1. 1 Mbps Micro Channel

2. Infrared LAN Adapter

1. ServerGuard Adapter

2. System Board

3. Riser card

1. ServerGuard Adapter

1. Remove redundant adapters, run Auto

Configuration program, then retest.

1. WMSELF.DGS diagnostics file is

missing

2. WMSELF.DGS diagnostics file is incorrect

1. 3V Lithium Backup Battery

2. ServerGuard Adapter

1. Internal Temperature out of range

2. ServerGuard Adapter

1. ServerGuard Adapter

2. Power Supply

1. 7.2V NiCad Main Battery Pack

2. ServerGuard Adapter

1. PCMCIA Type II Modem

2. ServerGuard Adapter

1. External Power Control not connected

2. External Power Control

3. ServerGuard Adapter

1. External Power Control

2. ServerGuard Adapter

1. Update diagnostic software

1. Personal Dictation System

2. Adapter

3. System Board

1. External FRU

(Speaker, Microphone)

1. Possible hard disk drive problem; see

“Hard disk drive boot error” on page

38.

72 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Miscellaneous error messages

Message/Symptom FRU/Action

CMOS Backup Battery inaccurate

Changing colors

Computer will not power-off. See “Power supply” on page 33.

Computer will not RPL from server

Computer will not Wake On LAN (if applicable)

Dead computer. See “Power supply” on page 33.

Diskette drive in-use light remains on or does not light when drive is active.

Flashing cursor with an otherwise blank display.

Incorrect memory size during POST

1. CMOS Backup Battery (see “Safety

Information” on page 125)

2. System Board

1. Display

1. Power Switch

2. System Board

3. Riser card

1. Ensure that network is in startup

sequence as first device or first device after diskette

2. Ensure that network adapter is enabled

for RPL

3. Network adapter (Advise network

administrator of new MAC address)

1. Check power supply and signal cable

connections to network adapter

2. Ensure that the operating system settings

are set to enable Wake on LAN

3. Ensure Wake On LAN feature is enabled

in Setup/Configuration (see “Setup Utility program” on page 7)

4. Ensure network administrator is using

correct MAC address

5. Ensure no interrupt or I/O address

conflicts

6. Network adapter (advise network

administrator of new MAC address)

1. Power Supply

2. System Board

3. Riser card

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

4. Riser card

1. System Board

2. Primary Hard Disk Drive

3. Hard Disk Drive Cable

4. Riser card

1. Run the Memory tests

2. Memory Module

3. System Board

Chapter 6. Symptom-to-FRU Index 73

Message/Symptom FRU/Action

″Insert a Diskette″ icon appears with a known-good diagnostics diskette in the first

3.5-inch diskette drive.

Intensity or color varies from left to right of characters and color bars

No power or fan not running

Non-system disk or disk error-type message with a known-good diagnostic diskette.

Other display symptoms not listed above (including blank or illegible display)

Power-on indicator or hard disk drive in-use light not on, but computer works correctly

Printer problems

Program loads from the hard disk with a known-good diagnostics diskette in the first

3.5-inch diskette drive

RPL computer cannot access programs from its own hard disk.

RPL computer does not RPL from server

Serial or parallel port device failure (system board port)

Serial or parallel port device failure (adapter port)

1. System Board

2. Diskette Drive Cable

3. Riser card

4. Network Adapter

1. Display

2. System Board

1. See “Power supply” on page 33.

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

4. Riser card

1. Display

2. System Board

1. Power Supply

2. System Board

3. LED Cables

1. Printer

1. Run Setup

2. Diskette Drive

3. Diskette Drive Cable

4. System Board

5. Riser card

6. Power Supply

1. If network administrator is using

LCCM Hybrid RPL, check startup sequence:

a. First device - network b. Second device - hard disk

2. Hard disk drive

1. Check startup sequence

2. Check the network adapter LED status

1. External Device Self-Test OK?

2. External Device

3. Cable

4. System Board

1. External Device Self-Test OK?

2. External Device

3. Cable

4. Alternate Adapter

5. System Board

74 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Message/Symptom FRU/Action

Some or all keys on the keyboard do not work

Undetermined problems

Check the power supply voltages (see “Power supply” on page 33). If the voltages are correct, return here and continue with the following steps.

1. Power-off the computer.

2. Remove or disconnect the following components (if installed) one at a time. a. Non-IBM devices b. External devices (modem, printer, or mouse) c. Any adapters d. Riser card e. Memory modules

Before removing or replacing memory modules, see “System board memory” on page 30.

f. Extended video memory g. External Cache h. External Cache RAM i. Hard disk drive j. Diskette drive

3. Power-on the computer to re-test the system.

4. Repeat steps 1 through 3 until you find the failing device or adapter.

1. Keyboard

2. Keyboard Cable

3. System Board

If all devices and adapters have been removed, and the problem continues, replace the system board (see “Replacing a system board” on page 31).

Chapter 6. Symptom-to-FRU Index 75

76 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 7. Parts

Parts listing

The parts listing supports the following models: xxU, xxS, xxP, xxC, xxD, xxM, xxV, xxF, xxS, xxG, xxT.

Index System (types 2271/6840/6841) FRU No. 1 Cap Handle Kit (all) 19K4934 2 Support Handle (all) 19K4936 3 Bezel Blanks Kit (all) 19K4938 4 CD-ROM Drive - Read/Write

(2271 - EAx, ECx, GBx, GCx, TAx, TBx) (6840/6841 - none)

4 CD-ROM Drive - 48x

(6840 - CAx, EAx, GAx, DTG, TAx, VAU, VAA, VAT, VBU, VBF, VBA, VBT, VCC, VCM, VCV, VCD) (6841 - EAx, GAx, TAx, VAU, VCJ)

4 12X DVD

(2271 - EBx, ECx, GAx, GCx, TAx, TBx)

4 CD-ROM Drive - 48x

(2271 - none) (6840 - CAx, EAx, GAx, DTG, TAx) (6841 - EAx, GAx, TAx)

5 Front Bezel Assembly (all) 19K4937 6 Power Button Kit (all) 19K4940 7 Bezel Door (all) 24P9090 7 Bezel Door (all) 19K4939 8 Panel with icon (all) 19K4941 9 3.5″ 1.44MB Diskette Drive (2271- all) 75H9550 9 3.5″ 1.44MB Diskette Drive (Primary) l0L6097 9 3.5″ 1.44MB Diskette Drive (Optional) 93F2361 9 3.5″ 1.44MB Diskette Drive - Japan

(6841 - all)

9 3.5″ 1.44MB Diskette Drive - Japan 75H9552 9 3.5″ 1.44MB Diskette Drive - Japan

(6840 - all)

10 Control Panel Assembly (all) 19K4935 11 Speaker Assembly

(2271 - none) (6840/6841 - all)

12 Card Guide Assembly (all) 19K4947 13 Support Bracket (all) 19K4944 14 DASD Rotating Cage Assembly (all) 19K4931 15 20GB Hardfile EIDE 5400 rpm

(2271 - EAx, EBx, ECx) (6840 - CAx, EAx, DTG) (6841 - EAx)

15 30GB Hardfile EIDE 7200 rpm

(2271 - GAx, GBx, GCx, TAx, TBx) (6840 - GAx, TAx, VAU, VAA, VAT, VBU, VBF, VBA, VBT) (6841 - GAx, TAx, VAU, VCJ)

15 40GB Hardfile EIDE 7200 rpm

(6840 - VCC, VCM, VCV, VCD)

16 Door Without Latch Opening (all) 19K4932 17 Memory 128MB SDRAM

(2271 - all) (6840 - CAx, EAx, GAx, DTG, P2U, R2U, TAx, T2U, VBU, VBF, VBA, VBT, VCC, VCM, VCV, VCD) (6841 - EAx, GAx, TAx, T2U)

09N0897

19K1529

09N0905

09N0735

41H7675

06P5293

19K4929

19K1560

19K1567

19K1568

33L3074

78 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Index System (types 2271/6840/6841) FRU No. 17 Memory 128MB SDRAM

33L3076 (2271 - none) (6840 - VAU, VAA, VAT) (6841 - VAU, VCJ)

18 Fan Sink, non-IHS, 533 - 866 MHz

10K1689 (2271 - EAx, EBx, ECx, E2U) (6840 - CAx, C1U, EAx, E1U, DTG, P2U) (6841 - EAx, E1U)

18 Fan Sink, non-IHS, 900 - 933

06P2458 (2271 - GAx, GBx, GCx, G2U, TAx) (6840 - GAx, G1U, R2U) (6841 - GAx, G1U)

18 Fan Sink, non-IHS, 1 GHz

22P2457 (2271 - TBx, T2U) (6840 - TAx, T2U, VAU, VAA, VAT, VBU, VBF, VBA, VBT, VCC, VCM, VCV, VCD) (6841 - TAx, T2U, VAU, VCJ)

18 Fan Sink, IHS, 866 - 1.10 GHz

22P4370 (2271 - GAx, GBx, GCx, G2U, TAx, TBx, T2U) (6840 - GAx, G1U, R2U, TAx, T2U, VAU, VAA, VAT, VBU, VBF, VBA, VBT, VCC, VCM, VCV, VCD) (6841 - GAx, G1U, TAx, T2U, VAU, VCJ)

18 PIII Coppermine 800MHz

(6840 - CAx, C1U, DTG)

18 PIII Coppermine 800MHz (100 Bus/800MHz/128Kb L2 Cache)

19K7535

24P5784 ″DO″ STEP LEVEL Flip Chip with Fansink 19K7160 (Note: PRIME P/N TO 25P0834) (6840 - CAx, C1U, DTG)

18 PIII Coppermine 800MHz (100 Bus/800MHz/128Kb L2 Cache)

25P0834 ″CO″ STEP LEVEL Flip Chip with Fansink 19K7160 (Note: OPTIONAL P/N TO 24P5784) (6840 - CAx, C1U, DTG)

18 PIII Coppermine 866MHz

19K7536 (2271 - EAx, EBx, ECx, E2U) (6840 - EAx, E1U, P2U) (6841 - EAx, E1U)

18 PIII Coppermine 933MHz

19K7537 (2271 - GAx, GBx, GCx, G2U, TAx) (6840 - GAx, G1U, R2U) (6841 - GAx, G1U)

18 PIII Coppermine 1 GHz PROCESSOR

24P9479 (2271 - TBx, T2U) (6840 - TAx, T2U, VAU, VAA, VAT, VBU, VBF, VBA, VBT, VCC, VCM, VCV, VCD) (6841 - TAx, T2U, VAU, VCJ)

19 SYST BD W/O MEM/PROC MERLOT W/O POV Card

09K9982 (2271/6840/6841- all)

19 System Board Merlot W/POV Card

10K1195 (2271/6840 - none) (6841 - all)

19 PCI Extender Card (all) 10K0880 20 200W Power Supply (all) 00N7704 20 200W Power Supply - Japan

00N7727 (2271 - ECG, GCG, TAG, TBG) (6840 - CAG, DTG, TAG) (6841 - EAJ, GAJ, GAG, TAG, VCJ)

20 200W Power Supply - China

00N7728 (6840 - CAC, EAC, GAC, TAC, VCC)

21 Card I/O Edge Retainer (all) 19K4945 22 Cover Assembly, Side & Top (all) 19K4933

Chapter 7. Parts 79

Index System (types 2271/6840/6841) FRU No. 23 Bezel Release Bar (all) 19K4946

Chassis Assembly (all) 19K4930 Side Panel With Nameplate (all) 19K4942 Speakers

(2271 - all) (6840/6841 - none)

Speaker Brick - GB/UK (2271 - ECG, GCG, TAG, TBG) (6840/6841 - none)

Speaker Brick - US/Taiwan/Canada (2271 - ECU, GCU, E2U, G2U, T2U) (6840/6841 - none)

Speaker Brick - GB/UK 10K2589 (2271 - ECG, GCG, TAG, TBG) Speaker Brick - EMEA

(2271 - ECG, GCG, TAG, TBG) (6840/6841 - none)

Speaker Brick - EMEA (2271 - ECG, GCG, TAG, TBG) (6840/6841 - none)

EMC Planar Shield (all) 09N5770 Lock Assembly (all) 22P1483 Foot Kit (all) 12J4506 Snap-In Foot (all) 01N2196 RFID Antenna (all) 03K9654 C2 Switch Assembly (all) 09K9827 DASD Rail Kit (all) 19K5331 Matrox G200LE Video Adapter

(6840 - DTG) NVidia P09/32MB Video Adapter

(2271 - GAx, GBx, GCx) (6840 - GAx, TAx, VCC, VCM, VCV, VCD) (6841 - GAx, TAx, VCJ)

NVidia AGP4/16MB Video Adapter (2271 - none) (6840/6841 - EAx)

ATI Radeon 32MB Video Adapter (Card) (6840 - C1U)

ATI Radeon 32MB Video Adapter (Card) (2271 - TBG)

ATI Audio/Video Cable Assemblies (2271 - TBx) (6840 - C1U)

NV11 32MB Video Card with TV Out (2271 - TAx)

Video Card 4xAGP Dongle (2271 - all) (6840/6841 - all)

Cable Hardfile - ATA (all) 37L4525 Cable Diskette Drive (all) 76H4228 Mouse - 2 Button

(2271 - E2U, G2U, T2U) (6840 - all) (6841 - TAx ,T2U, VAU, VCJ)

Mouse - Scrollpoint (2271 - EAx, EBx, ECx, GAx, GBx, GCx, TAx, TBx) (6841 - EAx, E1U, GAx, G1U)

Misc. Hardware Kit (all) 09N5764

10K2601

25P5703

10K2587

25P5704

10K2591

06P3769

09N5033

19K5340

22P1063

06P7133

06P7131

22P1069

37L5566

10L6145

28L1865

80 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Index System (types 2271/6840/6841) FRU No.

Modem - Universal (2271 - all except ECU, GCU) (6840/6841 - none)

Modem - Domestic (2271 - ECU, GCU) (6840/6841 - none)

Cable Hardfile - ATA (2-Drop) (all) 37L5098 Audio Cable (all) 75H9219 CDROM Audio Cable (all) 09N1782 Dual USB Cable (all) 22P1188 PCI 10/100 Ethernet Adapter

(6840 - DTG) Roulette Ethernet Adapter

(2271 - TBx) (6840 - GAx, TAx, VAU, VAA, VAT, VBU, VBF, VBA, VBT, VCC, VCM, VCV, VCD) (6841 - EAx, GAx, TAx, VAU, VCJ)

Lithium Battery (all) 33F8354 EMC Shield For 5.25″ Bay (all) 19K5548 EMC Shield For 3.5″ Bay (all) 19K4943 NVidia AGP4/32MB Video Adapter 10K1291 (2271 - EAx, EBx, ECx) CABLE HARDFILE - ATA 37L4525

19K2963

19K2965

06P3797

19K4885

Keyboards (PCNext Lite Pearl White)

US English 37L2514 French Canadian 058 37L0912 French Canadian 044 37L2515 LA/Spanish 37L2516 Brazil - Portugese 28L1826 Arabic 37L2518 Belgium - French 37L2519 Belgium - English 37L2520 Bulgarian 37L2521 Czech 37L2522 Danish 37L2523 Dutch 37L2524 French 37L2525 German 37L2526 Greek 37L2527 Hebrew 37L2528 Hungarian 37L2529 Italian 37L2531 Norwegian 37L2532 Polish 37L2533 Portugese 37L2534 Romanian 37L2535 Russian 37L2536 Serbian - Cyrrian 37L2537 Slovak 37L2538 Spanish 37L2539 Swedish/Finnish 37L2540 Swiss - French/German 37L2541

Chapter 7. Parts 81

Turkish - ID 179 37L2542 Turkish - ID 440 37L2543 UK English 37L2544 Yugoslavian 37L2545 UK English (ISO) 37L2546 Japanese 37L2547 Chinese 37L2548 Korean 28L1860 Thai 37L2550

82 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Computer Power Cords

Arabic 14F0033 Australian 93F2365 Belgian 1339520 Bulgarian 1339520 Canadian 93F2364 Czech 1339520 Denmark 13F9997 Finland 1339520 France 1339520 German 1339520 Hungarian 1339520 Israel 14F0087 Italian 14F0069 Latin American 6952301 Netherlands 1339520 New Zealand 93F2365 Norwegian 1339520 Polish 1339520 Portuguese 1339520 Serbian 1339520 Slovakian 1339520 South African 14F0015 Spanish 1339520 Swiss 1339520 Swiss - French/German 14F0051 US English 93F2364 UK - Ireland 14F0033 Yugoslavian 1339520 Chile 14F0069 Argentina, Paraguay, & Uruguay 36L8880

Recovery CDs - Machine Type 6840, 6841

ME AE Recovery CD 32P4235 ME AP Recovery CD 32P4225 ME BR Recovery CD 32P4231 ME CF Recovery CD 32P4230 ME CZ Recovery CD 32P4245 ME DK Recovery CD 32P4233 ME FI Recovery CD 32P4238 ME FR Recovery CD 32P4226 ME GK Recovery CD 32P4249 ME GR Recovery CD 32P4227 ME HB Recovery CD 32P4237 ME HU Recovery CD 32P4243 ME IT Recovery CD 32P4229 ME LA Recovery CD 32P4228 ME NL Recovery CD 32P4234 ME NO Recovery CD 32P4239 ME PL Recovery CD 32P4240 ME PO Recovery CD 32P4241 ME RU Recovery CD 32P4242

Chapter 7. Parts 83

ME SK Recovery CD 32P4247 ME SL Recovery CD 32P4244 ME SP Recovery CD 32P4232 ME SV Recovery CD 32P4236 ME TH Recovery CD 32P4248 ME TR Recovery CD 32P4246 ME US Recovery CD 32P4223 ME UK Recovery CD 32P4224

Recovery CDs Win 98 Machine - Type 6840, 6841

Win 98 SE AP Recovery CD 32P4274 Win 98 SE UK Recovery CD 32P4273 Win 98 SE US Recovery CD 32P4272

Recovery CDs Win 2000 - Machine Type 6840, 6841

Win 2000 CNR AP Recovery CD 32P4254 Win 2000 SMB AP Recovery CD 32P4251 Win 2000 CNR BR Recovery CD 32P4261 Win 2000 CNR CF Recovery CD 32P4260 Win 2000 CNR DK Recovery CD 32P4263 Win 2000 CNR FI Recovery CD 32P4266 Win 2000 CNR FR Recovery CD 32P4256 Win 2000 CNR GR Recovery CD 32P4257 Win 2000 CNR HU Recovery CD 32P4269 Win 2000 CNR IT Recovery CD 32P4259 Win 2000 CNR LA (sp) Recovery CD 32P4258 Win 2000 CNR NL Recovery CD 32P4264 Win 2000 CNR NO Recovery CD 32P4267 Win 2000 CNR PL Recovery CD 32P4268 Win 2000 CNR RU Recovery CD 32P4270 Win 2000 CNR SP Recovery CD 32P4262 Win 2000 CNR SV Recovery CD 32P4265 Win 2000 CNR TH Recovery CD 32P4271 Win 2000 CNR UK Recovery CD 32P4255 Win 2000 SMB UK Recovery CD 32P4252 Win 2000 CNR US Recovery CD 32P4253 Win 2000 SMB US Recovery CD 32P4250

Special tools

The following tools are required to service the computer models/types listed in this section of the service manual

v Volt-ohm meter, IBM P/N 73G5404

v Wrap Plug, IBM P/N 72X8546

84 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 8. Additional Service Information

Security features . . . . . . . . . . . . . 85

Passwords . . . . . . . . . . . . . . 85

Power-on password . . . . . . . . . 85

Removing a power-on password . . . . . 85

Administrator password . . . . . . . . 86

Administrator password control . . . . . 86

Operating system password . . . . . . . 86

Vital product data . . . . . . . . . . . 86

Management Information Format (MIF) . . . . 86

Alert on LAN . . . . . . . . . . . . 87

BIOS levels . . . . . . . . . . . . . . 87

Flash (BIOS/VPD) update procedure . . . . . . 88

Flash recovery boot block jumper . . . . . . . 88

Security features

Security features in this section include the following:

v Passwords

v Vital Product Data

v Management Information Format (MIF)

v Alert on LAN

Passwords

The following section provides information about computer hardware and software-related passwords.

v Power-on Password

v Administrator Password

v Operating System Password

Power management . . . . . . . . . . . 89

Automatic configuration and power interface

(ACPI) BIOS . . . . . . . . . . . . . 89

Advanced Power Management . . . . . . . 89

Automatic Hardware Power Management

features . . . . . . . . . . . . . . . 89

Setting Automatic Hardware Power Management

features . . . . . . . . . . . . . . . 90

Automatic Power-On features . . . . . . . 90

Network settings . . . . . . . . . . . . 90

Flash over LAN (update POST/BIOS over

network) . . . . . . . . . . . . . . 91

Wake on LAN . . . . . . . . . . . . 91

Power-on and Administrator passwords are set in the Setup Utility program. See “Setup Utility program” on page 7 for information about running the Setup Utility.

Power-on password

A power-on password denies access to the computer by an unauthorized user when the computer is powered on. When a power-on password is active, the password prompt appears on the screen each time the computer is powered on. The computer starts after the proper password is entered.

Removing a power-on password

To service a computer with an active and unknown power-on password, power-off the computer and use the following procedure.

Note: On some models, this procedure will also remove the administrator password.

1. Unplug the power cord and remove the top cover.

2. Refer to “A40/A40P/A40i system board layout” on page 29 to find the

recovery jumper.

3. Move the recovery jumper from normal to clear.

4. Power-on the computer. The system senses the change in the position and

erases the password. It is necessary to move the jumper back to the previous position.

5. Remind the user to enter a new password when service is complete.

Administrator password

The administrator password is used to restrict access to the Configuration/Setup Utility program. If the administrator password is activated, and you do not enter the administrator password, the configuration can be viewed but not changed.

Note:

Type 2271/6840/6841 computers have Enhanced Security Mode. If Enhanced Security mode is enabled and there is no password given, the computer will act as if Enhanced Security is disabled.

If Enhanced Security is Enabled and an administrator password is given, the administrator password must be entered to use the computer. If the administrator password is lost or forgotten, the system board in the computer must be replaced in order to regain access to the Configuration/Setup Utility program.

Administrator password control

The Administrator password is set in the Setup Configuration. Refer to “Setup Utility program” on page 7.

Operating system password

An operating system password is very similar to a power-on password and denies access to the computer by an unauthorized user when the password is activated. The computer is unusable until the password is entered and recognized by the computer.

Vital product data

Each computer has a unique Vital Product Data (VPD) code stored in the nonvolatile memory on the system board. After you replace the system board, the VPD must be updated. To update the VPD, see “Flash (BIOS/VPD) update procedure” on page 88.

Management Information Format (MIF)

Management Information Format (MIF) is a file used to maintain a list of the system unit serial number along with all serialized components (for example, system board, riser card, memory, and processor).

At the time of computer manufacture, the EPROM will be loaded with the serial numbers of the system and all major components. The customer will have access to the MIF file via the DMI MIF Browser that is installed with the preload and is also available on the SSCD that is provided with the system.

A company called Retain-a-Group is a central data warehouse offering serial number data management. Retain-a-Group acts as a focal point to law enforcement. The customer has the option to purchase serial number information and services from Retain-a-Group. It is the customer’s responsibility to maintain the MIF file and to inform Retain-a-Group of any changes to the file.

Some customers may request their servicers to assist them in maintaining the MIF file when serialized components are replaced during hardware service. This assistance is between the customer and the servicer. The servicer can use the DMI MIF Browser to update the MIF information in the EPROM. It is anticipated that some servicers might charge for this service.

86 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

To update the EPROM using the DMI MIF Browser, use the following procedure.

1. Click Start from the desktop, then Programs.

2. Select IBM SystemView Agent

3. Select the Serial Number Information icon

4. Click the plus sign to expand.

5. Select the component you want to view or edit.

6. Double click on the component you want to change.

7. Enter new data in the Value field, then click Apply.

Alert on LAN

Alert on LAN provides notification of changes in the computer, even when the computer power is turned off. Working with DMI and Wake on LAN technologies, Alert on LAN helps to manage and monitor the hardware and software features of the computer. Alert on LAN generates notifications to the server of these occurrences:

v Computer disconnected from the network

v Computer unplugged from the power outlet

v All POST errors

v Operating system or POST hang condition

BIOS levels

Alert on LAN events are configured to be Enabled or Disabled from the LAN server only, and not from the computer. See the LAN administrator for configuration status information.

An incorrect level of BIOS can cause false error and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.

v Current Level BIOS information

– Run the Configuration Utility to determine the level of BIOS installed.

v Sources for determining the latest level BIOS available

1. IBM PC Company Home Page

http://www.ibm.com/pc/us/

2. PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3. HelpCenter

4. Levels 1 and 2 Support

5. RETAIN

v Sources for obtaining the latest level BIOS available

1. IBM PC Company Home Page

http://www.ibm.com/pc/us/

2. PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3. HelpCenter

4. Levels 1 and 2 Support

To update (flash) the BIOS, see “Flash (BIOS/VPD) update procedure” on page 88.

Chapter 8. Additional Service Information 87

Flash (BIOS/VPD) update procedure

Attention:

Refer to the information label located inside the system unit cover for any model-specific information.

1. Power-off the computer.

2. Insert the flash update diskette into drive A.

3. Power-on the computer.

4. When the Update Utility appears; select the country/keyboard, then press

Enter.

5. If the computer serial number was previously recorded, the number is

displayed with an option to update it. Press Y to update the serial number.

6. Type the 7-digit serial number of the computer you are servicing, then press

Enter.

7. Follow the instructions on the screen to complete the flash (BIOS/VPD) update

procedure.

Flash recovery boot block jumper

Attention:

If an interruption occurs during a Flash/BIOS upgrade, the BIOS might be left in an unusable state. The Boot Block jumper enables you to restart the system and recover the BIOS.

To perform a Flash/BIOS recovery using the recovery jumper, use the following

procedure.

1. Power-off the computer and remove the cover.

2. Move the system board recovery jumper to the clear position. Refer to

“A40/A40P/A40i system board layout” on page 29 or the label inside the computer for more information.

3. Insert the upgrade diskette into the diskette drive.

4. Power-on the computer. The IBM Logo will appear.

5. When the Flash Update Utility appears, select the country/keyboard, then press

Enter.

6. If the computer serial number was previously recorded, the number is

displayed with an option to update it. Press Y to update the serial number.

7. Type the 7-digit serial number of the computer you are servicing, then press

Enter.

8. Follow the instructions on the screen to complete the flash (BIOS/VPD) update

procedure.

9. When you are instructed to reboot the computer, power-off the computer and

move the recovery jumper to the normal position. Then replace the cover and power-on the computer.

88 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Power management

Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume features of some personal computers.

Automatic configuration and power interface (ACPI) BIOS

Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management (APM) BIOS mode are ignored. Not all operating systems support ACPI BIOS mode.

Advanced Power Management

Energy-saving settings can be viewed and changed by using the Advanced Power Management menu in the Configuration/Setup Utility program.

Attention:

If a device, such as a monitor, does not have power-management capabilities, it can be damaged when exposed to a reduced-power state. Before making energy-saving selections for the monitor, check the documentation supplied with the monitor to see if it supports Display Power Management Signaling (DPMS).

™

Manager are

Automatic Hardware Power Management features

Automatic Hardware Power Management can reduce the power states of the computer, processor, and monitor (if the monitor supports DPMS) if they are inactive for a predetermined length of time.

There are three levels of specified time that the computer must be inactive before the power management options that are selected take effect. Select the amount of time that is offered within each level.

Level 1 Set time from 5 minutes to 4 hours. Level 2 Set time from 10 minutes to 5 hours. Level 3 Set time from 15 minutes to 6 hours.

At each level, you can define the amount of energy savings by specifying values

for the following options.

System Power

– Select On for the computer to remain on.

– Select Off for the computer to shut down.

Processor Speed

Set the microprocessor to be disabled, or to run at 1, 10, 25, or 50 percent of its internal clock speed.

Display

Set display to be disabled or to be reduced at these power states:

Chapter 8. Additional Service Information 89

– Standby: Screen is blank, but can be restored immediately when any activity

is detected.

– Suspend: Monitor uses less power than in Standby mode. Screen image is

restored after a few seconds when any activity is detected.

– Off: Monitor power is off. Press Monitor power button to restore power. On

some monitors, you might have to depress the power button twice.

Setting Automatic Hardware Power Management features

1. Start the Configuration/Setup Utility program (see “Setup Utility program” on

page 7).

2. Select Advanced Power Management from the Configuration/Setup Utility

program menu.

3. Select the APM BIOS Mode and be sure it is set to Enabled. If it is not, press

Left Arrow (}) or Right Arrow (Æ) to change the setting.

4. Select Automatic Hardware Power Management.

5. Set Automatic Hardware Power Management to Enabled.

6. Select values for the three categories of power management (system power,

processor speed, and display), as necessary.

7. Set Hard Disk to Enabled or Disabled.

Note: This does not apply to SCSI drives.

8. Press Esc twice to return to the Configuration/Setup Utility program menu.

9. Before you exit from the program, select Save Settings from the

Configuration/Setup Utility program menu.

10. To exit from the Configuration/Setup Utility program, press Esc and follow

the instructions on the screen.

Automatic Power-On features

The Automatic Power-On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically.

v Serial Port A Ring Detect: With this feature set to Enabled and an external

modem connected to serial port (COM1), the computer will turn on automatically when a ring is detected on the modem.

v PCI Modem Ring Detect: With this feature set to Enabled , the computer will

turn on automatically when a ring is detected on the internal modem.

v PCI Wake Up: This feature allow PCI cards that support this capability to wake

the system.

v Wake Up on Alarm: You can specify a date and time at which the computer will

be turned on automatically. This can be either a single event or a daily event.

v Wake on LAN: If the computer has a properly configured token-ring or Ethernet

LAN adapter card that is Wake on LAN-enabled and there is remote network management software, you can use the IBM-developed Wake on LAN feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN). For further information, see “Wake on LAN” on page 91.

Network settings

This section applies only to computers that are linked to a network.

90 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

The Configuration/Setup Utility program includes settings that can be enabled and disabled to configure the network interface in the computer. These settings are the following:

v Flash over LAN (Update POST/BIOS over Network)

v Wake on LAN

Flash over LAN (update POST/BIOS over network)

Note: For local Flash (BIOS/VPD) update, see “Flash (BIOS/VPD) update

procedure” on page 88.

This setting is used to enable or disable the Flash over LAN feature. When the feature is enabled, the system programs, in the computer, can be updated remotely from a network server. If the administrator password is set in the computer, it does not have to be entered by the server.

To access the Flash over LAN setting, use the following procedure.

1. Start the Configuration/Setup Utility program. See “Setup Utility program” on

page 7.

2. Select System Security.

3. Select POST/BIOS Update from the Configuration/Setup Utility program

menu.

4. To enable Flash over LAN, select Enabled. To disable Flash over LAN, select

Disabled.

5. Press Esc twice to return to the Configuration/Setup Utility program menu.

6. Before you exit from the program, select Save Settings from the

Configuration/Setup Utility program menu.

7. To exit from the Configuration/Setup Utility program, press Esc and follow the

instructions on the screen.

Wake on LAN

This setting is used to enable or disable the IBM-developed Wake on LAN feature. This feature makes it possible for the computer to be turned on remotely by a network server. Remote network management software must be used in conjunction with this feature.

To access the Wake on LAN setting, use the following procedure.

1. Start the Configuration/Setup Utility program. See “Setup Utility program” on

page 7.

2. Select Advanced Power Management.

3. Select Automatic Power On from the program menu.

4. Select Wake on LAN from the Automatic Power On menu.

5. To enable Wake on LAN, select Enabled. To disable Wake on LAN, select

Disabled.

6. Press Esc until you return to the Configuration/Setup Utility program menu.

7. Before you exit from the program, select Save Settings from the

Configuration/Setup Utility program menu.

8. To exit from the Configuration/Setup Utility program, press Esc and follow the

instructions on the screen.

Chapter 8. Additional Service Information 91

92 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

Chapter 9. About this manual

This manual contains service and reference information for the IBM® NetVista Series computer types 2271/6840/6841.

This manual is divided into product service sections (by machine chassis) and a related service section, as follows:

v The product service sections include procedures for isolating problems to a FRU,

a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.

v The related service section includes safety notices and safety information, and

problem determination tips.

Note:

This manual is intended for trained servicers who are familiar with IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety notices (multi-lingual translations)” on page 95 and “Safety Information” on page 125.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

94 Hardware Maintenance Manual A40 Type 6840 A40P Type 6841 A40i Type 2271: IBM NetVista Computer

IBM A40 TYPE 6840, A40P TYPE 6841, A40I TYPE 2271 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Chapter 1. General Checkout

Chapter 2. General Information

Features

Specifications

Chapter 3. Diagnostics

Setup Utility program

Product Recovery Program menu

Diagnostics

Diagnostics download

Navigating through the diagnostic programs

Running diagnostic tests

Test selection

Module test menu/hardware configuration report

Memory Diagnostic tests

Alert-On LAN™ test

Asset ID™ test

Test results

Hard file Smart test

Fixed Disk Optimized Test

Quick and Full erase - hard drive

Iomega Zip drive test

Asset EEPROM backup

Viewing the test log

When to use the Low-Level Format program

Preparing the hard disk drive for use

Chapter 4. Installing Options

Input/Output connectors

Removing the cover

Internal drive removal and replacement

Installing internal drives in bays 1, 2, 3 and 4

CD-ROM drive jumper settings

Installing internal drives in bays 5, 6 and 7

Hard disk drive jumper settings

Installing a security U-bolt

Installing adapters

Adapter slots

AGP adapter

Audio adapter

ADSL modem

Home PNA network adapter

Replacing the cover

Chapter 5. FRU Replacements

Computer exploded view

A40/A40P/A40i system board layout

System board locations

System board jumper settings

Clear CMOS/Flash Boot Block Recovery

Processor Speed Settings

System board memory

Installing memory

PCI extender card removal

Replacing a system board

Replacing a processor

Replacing the speaker

Power supply

20-pin main power supply connection

Power supply removal

Chapter 6. Symptom-to-FRU Index

SIMM/DIMM/RIMM memory errors

Hard disk drive boot error

Diagnostic error codes

Beep symptoms

No-beep symptoms

POST error codes

Miscellaneous error messages

Undetermined problems

Chapter 7. Parts

Parts listing

Keyboards (PCNext Lite Pearl White)

Computer Power Cords

Recovery CDs - Machine Type 6840, 6841

Recovery CDs Win 98 Machine - Type 6840, 6841

Recovery CDs Win 2000 - Machine Type 6840, 6841

Special tools

Chapter 8. Additional Service Information