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ThinkPad Service and Troubleshooting Guide

A30 Series

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ThinkPad Service and Troubleshooting Guide

A30 Series

Note

Before using this information and the product it supports, be sure to read the general information under “Appendix A. Important safety instructions” on page 37 and “Appendix B. Product warranties and notices” on page 43 .

DANGER

v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening

the covers of this product or attached devices. Use the power cord with a properly grounded outlet.

v Do not leave the base of your computer in contact with your lap or any part of your body for an extended

period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v To reduce the risk of electric shock, do not use your computer in or near water. v To avoid electric shock, do not use your computer with the telephone cable connection during an electrical

storm. Do not connect the cable to or disconnect it from the telephone outlet on the wall during an electrical storm.

v Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags. v The battery pack contains a small amount of harmful substances. There is danger of an explosion if the battery

pack is incorrectly replaced, exposed to fire or water, short-circuited or disassembled. Keep the battery pack away from children and do not put it in trash that is disposed of in landfills.

v To reduce the risk of fire, use only No. 26 AWG or thicker telephone cable. v The fluorescent lamp in the LCD contains mercury. Do not put it in trash that is disposed of in landfills. Rough

handling or dropping the computer can cause the LCD to break and the internal fluid to get into your eyes or on your hands. Immediately wash the affected areas with water. If any symptoms are present after washing, seek medical care.

v Do not open the optical storage drive unit, as this might result in hazardous radiation exposure. v Avoid direct eye exposure with the laser beam contained in some drives.

First Edition (August 2001) Second Edition (August 2001)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Finding information with Access ThinkPad

Find answers to your questions about your computer and view IBM Web sites by pressing the ThinkPad button shown in the previous illustration to open Access ThinkPad, your on-board computer help center.

Learn about the many features of your ThinkPad computer. ThinkPad Features provides a visual display of your computer and components.

Once you are familiar with the hardware features of your system, use the Tools and Tips category to get the most out of those features like wireless networking, maximizing your battery life, etc... Click Access Help to open a comprehensive help system offering information such as how to change or upgrade the memory in your computer.

Visit these IBM Web sites to join an interactive community of ThinkPad users, download new backgrounds, purchase accessories, or get online support.

Keyword Search provides a quick way to search information in Access Help.

You can view information about your system such as model number in System Details and change the look of your application through Personalize.

iv ThinkPad

A30 Series Service and Troubleshooting Guide

Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory.

Finding information with Access ThinkPad v

vi ThinkPad

A30 Series Service and Troubleshooting Guide

Finding information with Access ThinkPad iii

Chapter 1. Overview of your new ThinkPad

computer .............1

Your ThinkPad at a glance .......2

Features..............3

Specifications ............5

Caring for your ThinkPad computer ....6

Chapter 2. Solving computer problems . . 9

Troubleshooting...........10

Diagnosing problems .........10

Problems and solutions ........11

Error messages ..........11

Errors without messages .......14

A password problem ........15

A power switch problem.......15

Keyboard problems ........16

TrackPoint problems ........17

Standby or hibernation problems ....18

Computer screen problems ......21

Battery problems .........22

Hard disk drive problems ......23

Chapter 1. Overview of your new ThinkPad computer

Your ThinkPad at a glance .......2

Features..............3

Specifications ............5

Caring for your ThinkPad computer ....6

Your ThinkPad at a glance

Front view

Rear view

ThinkPad®A30 Series Service and Troubleshooting Guide

Features

Processor

v Mobile Intel

Pentium®III processor-M

Memory

v Built-in: 128MB v Maximum: 1 GB

Storage device

v 2.5-inch hard disk drive: Up to 48 GB, depending on the model

Display

The color display uses TFT technology:

v Size: 14.1 or 15.0 inch, depending on the model v Resolution:

– LCD: Up to 1600-by-1200, depending on the model – External monitor: Up to 2048-by-1536

v Brightness control

Keyboard

v 84-key, 85-key, or 89-key v TrackPoint

v Fn key function v ThinkPad button v Volume control buttons v Web navigation keys v ThinkLight

™

Features

Chapter 1. Overview of your new ThinkPad computer 3

Features

Diskette drive

To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards:

v 1-MB, 3.5-inch, unformatted diskette:

– ANSI (American National Standards Institute) X3.137 – ISO (International Standards Organization) 8860 – ECMA (European Computer Manufacturers Association) 100

v 2-MB, 3.5-inch, unformatted diskette:

– ANSI X3.171 – ISO 9529 – ECMA 125

External interface

v Serial connector (EIA-RS232D) v Parallel connector (IEEE 1284A) v External-monitor connector v PC Card slots (Type I, Type II, or Type III PC Card) v Headphone jack v Line-in jack v Microphone jack v Video-in connector (on some models) v Video-out connector v Universal Serial Bus (USB) connectors v IEEE 1394 connector (on some models)

™

v UltraPort

connector (on some models)

v Infrared port v RJ11 telephone connector (available if the modem feature is installed) v RJ45 Ethernet connector (available if the Ethernet feature is installed)

™

v Ultrabay

2000

v Ultrabay Plus v Expansion connector v Integrated wireless LAN (IEEE 802.11b) feature (on some models)

™

v Integrated Bluetooth

feature (on some models)

ThinkPad®A30 Series Service and Troubleshooting Guide

Specifications

Size

v Width: 329 mm (13.0 in.) v Depth: 272.5 mm (10.8 in.) v Height: 39.6 mm (1.6 in.) to 46.8 mm (1.9 in.)

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating with no diskette: 5° to 35°C (41° to 95°F)

- Operating with a diskette: 10° to 35°C (50° to 95°F)

- Not operating: 5° to 43°C (41° to 110°F)

– At altitudes above 2438 m (8000 ft)

- Maximum operating temperature, 31.3°C (88°F)

Note: When you charge the battery pack, its temperature must be at least

10°C (50°F).

v Relative humidity:

– Operating with no diskette in the drive: 8% to 95% – Operating with a diskette in the drive: 8% to 80%

Heat output

v 72 W (246 Btu/hr) maximum

Power source (ac adapter)

v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery pack

v Lithium-ion (Li-Ion) battery pack

– Nominal voltage: 10.8 V dc – Capacity: 3.6 AH

Chapter 1. Overview of your new ThinkPad computer 5

Caring for your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips:

Be careful about where and how you work

v Do not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13cm/5 in).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

Be gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 135 degrees, as this might damage the computer hinge.

Carry your computer properly

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data loss.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

ThinkPad®A30 Series Service and Troubleshooting Guide

Caring for your ThinkPad computer

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle storage media and drives properly

v If your computer comes with a diskette drive, avoid inserting diskettes at

an angle and attaching multiple or loose diskette labels, as these can lodge in the drive.

v If your computer comes with a CD or DVD drive, do not touch the surface

of a CD or DVD, or the lens on the CD or DVD tray.

v Wait until you hear the CD or DVD click into the center pivot of the CD or

DVD drive before closing the CD or DVD tray.

v When installing your hard disk, diskette, CD, or DVD drive, follow the

instructions shipped with your hardware, and apply pressure only where needed on the device. See Access ThinkPad, your on-board help system, for information on replacing your hard disk drive (open Access ThinkPad by pressing the ThinkPad button).

Take care in setting passwords

v Remember your passwords. If you forget a supervisor or hard disk

password, IBM will not reset it, and you might have to replace your system board or hard disk drive.

v If you are an administrator, remember that setting a supervisor password

can prevent unauthorized initialization.

Other important tips

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access ThinkPad, your on-board help system, for information on the location of these connectors (press the ThinkPad button to open Access ThinkPad).

v Register your ThinkPad products with IBM (refer to the Web page:

www.pc.ibm.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.

v Only an authorized IBM ThinkPad repair technician should disassemble

and repair your computer.

Chapter 1. Overview of your new ThinkPad computer 7

Caring for your ThinkPad computer

v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

v Turn off your computer if you are replacing a device in a device bay, or else

verify that the device is warm- or hot-swappable.

v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette, CD, and DVD drives

in the appropriate containers or packaging when they are not being used.

Cleaning your computer

Occasionally clean your computer as follows: v Use a soft cloth moistened with nonalkaline detergent to wipe the exterior

of the computer.

v Avoid spraying cleaner directly on the display or the keyboard. v Gently wipe the display with a soft, dry cloth. If you see a scratchlike mark

on your display, it might be a stain transferred from the keyboard or the TrackPoint pointer when the cover was pressed from the outside. Wipe or dust the stain gently with a soft, dry cloth. If the stain remains, moisten a soft, lint-free cloth with water that does not contain impurities, wring out as much of the water as you can, and then wipe the display again. Be sure to dry the display before closing it.

ThinkPad®A30 Series Service and Troubleshooting Guide

Chapter 2. Solving computer problems

Troubleshooting...........10

Diagnosing problems .........10

Problems and solutions ........11

Error messages ..........11

Errors without messages .......14

A password problem ........15

A power switch problem.......15

Keyboard problems ........16

TrackPoint problems ........17

Standby or hibernation problems ....18

Computer screen problems ......21

Battery problems .........22

Hard disk drive problems ......23

Troubleshooting

Access ThinkPad, your on-board help system, provides a full set of suggestions for troubleshooting. For access to that help system, press the ThinkPad button. This troubleshooting section deals only with problems that might prevent you from getting access to Access ThinkPad.

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor®for Windows®. To run PC-Doctor for Windows, do as follows:

1. Click Start.

2. Move the cursor to Programs (in Windows XP, All Programs) and then to

PC-Doctor for Windows.

3. Click PC-Doctor for Windows.

4. Choose either the Quick Test or the Standard Test.

Attention

Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

The Quick Test set runs many tests of critical hardware components, but it does not run all of the diagnostic tests in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running more of the tests.

If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

ThinkPad®A30 Series Service and Troubleshooting Guide

Problems and solutions

Error messages

Notes:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message Solution

0175: Bad CRC1, stop POST task

0187: EAIA data access error

0188: Invalid RFID serialization information area or bad CRC2.

0189: Invalid RFID configuration information area

0190: Critical low-battery error

0195: Security hardware tamper detected

0196: Security hardware removed

0197: Invalid Remote change requested

01C8: More than one modem devices are found; only one is allowed. Remove one of them. Press Esc to continue.

01C9: More than one Ethernet devices are found; only one is allowed. Remove one of them. Press Esc to continue.

The EEPROM checksum is not correct (block #6). Have the computer serviced.

The access to EEPROM failed. Have the computer serviced.

The EEPROM checksum is not correct (block # 0 and 1, or block # 6). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced.

The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced.

The computer turned off because the battery is low. Connect the ac adapter to the computer and charge the battery, or replace the battery with a fully charged one.

The Security Chip has been attached to or replaced on your computer. Open the BIOS Setup Utility (using the supervisor password), and clear the Security Chip. If it does not solve this problem, have the computer serviced.

The Security Chip has been removed from your computer. Clear the Security Chip, using the BIOS Setup Utility by entering supervisor password. If it does not solve this problem, have the computer serviced.

The remote configuration for the Security Chip has failed. Confirm the operation and try again.

Remove either a modem Mini-PCI Card or a modem Daughter Card. Otherwise, press Esc to ignore the warning message. If it does not solve this problem, have the computer serviced.

Remove either an Ethernet Mini-PCI Card or an Ethernet Daughter Card. Otherwise, press Esc to ignore the warning message. If it does not solve this problem, have the computer serviced.

Solving computer problems

Chapter 2. Solving computer problems 11

Solving computer problems

Message Solution

0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached

firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.

021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have

one, on the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following:

If an external keyboard is connected, do the following: v Turn off the computer and disconnect the external keyboard; then turn on

the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced.

v Make sure that the external keyboard is connected to the correct

connector.

Test the computer, using PC-Doctor. v If the computer stops during the test, have the computer serviced.

0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If

you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. If

you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

0232: Extended RAM error

0250: System battery error

0251: System CMOS checksum bad

0260: System timer error Have the computer serviced. 0270: Real time clock

error 0271: Date and time error Neither the date nor the time is set in the computer. Set the date and time,

The extended RAM failed. Test your computer’s memory with PC-Doctor. If you increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

The backup battery is depleted. This battery is used to preserve the configuration information, such as date and time, while the computer is turned off. Replace the battery and run IBM BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.

The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run IBM BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.

Have the computer serviced.

using the IBM BIOS Setup Utility.

ThinkPad®A30 Series Service and Troubleshooting Guide

Solving computer problems

Message Solution

0280: Previous boot incomplete

02D0: System cache error The cache is disabled. Have the computer serviced. 02F4: EISA CMOS not

writable 02F5: DMA test failed Have the computer serviced. 02F6: Software NMI

failed 02F7: Fail-safe timer NMI

failed The power-on password

prompt

The hard disk password prompt

Your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced.

Have the computer serviced.

A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced.

A hard disk password is set. Type the password and press Enter to use the computer.

If you still see the same error message, have the computer serviced.

Hibernation error The system configuration changed between the time your computer entered

hibernation mode and the time it left this mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your computer

entered hibernation mode.

v If the memory size changed, re-create the hibernation file.

Operating system not found.

Fan error The cooling fan has failed. Have the computer serviced.

Verify the following:

v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive

If the same error message is still displayed, check the boot sequence, using the IBM BIOS Setup Utility.

Chapter 2. Solving computer problems 13

Solving computer problems

Message Solution

EMM386 Not Installed— Unable to Set Page Frame Base Address.

CardBus Configuration Error—Device Disabled

Edit C:\CONFIG.SYS and change a line from

device=C:\WINDOWS\EMM386.EXE RAM

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file. Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to

load the default setting.

Press F10 and then Enter to restart the system.

Errors without messages

Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up.

Note: If you are not sure whether you heard any beeps, turn off the

computer; then turn it on again, and listen again. If you are using an external monitor, refer to External monitor problems in Access ThinkPad, your on-board help system.

Solution: If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter.

If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing the Fn+Home keys.

If the screen still remains blank, make sure that:

v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged

into a working electrical outlet.

v The computer power is on. (Turn on the power switch again for

confirmation.)

If these items are properly set, and the screen remains blank, have the computer serviced.

Problem: When I turn on the machine, only a white cursor appears on a blank screen.

ThinkPad®A30 Series Service and Troubleshooting Guide

Solution: First, reboot your system by pressing Ctrl+Alt+Del. If that does not work, hold down the power switch for more than 4 seconds. If this does not resolve the problem, you may need to reinstall your operating system.

Problem: My screen goes blank while the computer is on.

Solution: Your screen saver or power management may be enabled. Move the

TrackPoint or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation.

Problem: The DOS full-screen looks smaller.

Solution: If you use a DOS application that supports only 640x480 resolution

(VGA mode), the screen image might look slightly distorted or might appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then select the Screen expansion function. (The image might still look slightly distorted.)

Note: If your computer has a screen expansion function, you can use the

Fn+F8 keys to expand the screen image.

A password problem

Problem: I forgot my password.

Solving computer problems

Solution: If you forget your power-on password, you must take your computer to an IBM reseller or marketing representative to have the password canceled.

If you forget your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

If you forget your supervisor password, IBM will not reset your password. You must take your computer to an IBM reseller or IBM marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

A power switch problem

Problem: The system does not respond, and you cannot turn off the computer.

Solution: Turn off the computer by pressing and holding the power switch for

4 seconds or more. If the system is still not reset, remove the ac adapter and the battery.

Chapter 2. Solving computer problems 15

Solving computer problems

Keyboard problems

Problem: The cursor does not move after the computer returns from one of the power management modes.

Solution: Reboot the system. Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Management (APM) option.

Note: The APM option is supported in Windows 95, Windows 98, or

Windows NT.

Problem: Some or all of the keys on the keyboard do not work.

Solution: If the problem occurred immediately after the computer returned

from standby mode, enter the power-on password if one has been set.

If an external keyboard is connected, the numeric keypad on your computer does not work. Use the numeric keypad on the external keyboard.

If an external numeric keypad or a mouse is connected:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly.

If keys on the keyboard still do not work, have the computer serviced.

Problem: A number appears when you type a letter.

Solution: The numeric lock function is on. To disable it, press and hold Shift;

then press NumLk.

Problem: Some or all of the keys on the external numeric keypad do not work.

Solution: Make sure that the external numeric keypad is correctly connected to the computer.

Problem: Some or all of the keys on the external keyboard do not work.

Solution: : If you are using the docking station or the port replicator, make

sure that the keyboard cable is correctly connected to the keyboard connector.

ThinkPad®A30 Series Service and Troubleshooting Guide

If the connection is correct, disconnect the cable and make sure that the built-in keyboard operates properly. If the built-in keyboard works, there is a problem with the external keyboard. Try using a different external keyboard.

TrackPoint problems

Problem: The cursor drifts when the computer is turned on or after it resumes normal operation.

Solution: The cursor might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect. Cursor drifting might occur for several seconds under the following conditions:

v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint is pressed for a long time. v When the temperature changes.

Problem: The mouse or pointing device does not work.

Solution: : Make sure that the TrackPoint is enabled in the ThinkPad

Configuration Program, and then try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse.

Solving computer problems

Make sure that the mouse or pointing-device cable is securely connected to the computer.

If your mouse is incompatible with the IBM PS/2

mouse, disable the

TrackPoint, using the ThinkPad Configuration Program.

Note: For more information, see the manual supplied with the mouse.

Problem: The mouse buttons do not work.

Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then

reinstall IBM PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad Web site. To access this Web site, open Access ThinkPad panel by pressing the ThinkPad button. On this panel, click On the Web. A list of sites appears; choose the one you want.

Problem: The scrolling or magnifying glass function does not work.

Solution: Check the mouse driver in the Device Manager window, and make

sure that the IBM PS/2 TrackPoint driver is installed.

Chapter 2. Solving computer problems 17

Solving computer problems

Standby or hibernation problems

Problem: The computer enters standby mode unexpectedly.

Solution: If the processor overheats, the computer will automatically enter

standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Battery MaxiMiser.

Problem: The computer enters standby mode immediately after Power-On Selftest (POST) (the standby indicator turns on).

Solution: Make sure that:

v The battery is charged. v The operating temperature is within the acceptable range. Refer to

“Specifications” on page 5 in this Guide.

If these items are correct, have the computer serviced.

Problem: The critical low-battery error message is displayed, and the computer immediately turns off.

Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one.

Problem: The computer display remains blank after you take action to return from a sleep mode.

Solution: Check if an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display.

Problem: The computer does not return from standby mode, or the standby indicator stays on and the computer does not work.

Solution: If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator.

v If the standby indicator is on, your computer is in standby mode. Connect

the ac adapter to the computer; then press Fn.

v If the standby indicator is off, your computer is in hibernation mode or

power-off state. Connect the ac adapter to the computer; then press power button to resume operation.

ThinkPad®A30 Series Service and Troubleshooting Guide

Solving computer problems

If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery.

Problem: Your computer does not enter standby or hibernation mode.

Solution: Check if any option has been selected to disable your computer

from entering standby or hibernation mode.

Problem: The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT

Solution:

For Windows 98:

The generic CD-ROM or DVD-ROM driver for Windows 98 accesses the internal CD-ROM drive or DVD-ROM drive every 3 seconds to see if a CD-ROM is inserted in the CD-ROM drive or DVD-ROM drive. This prevents your computer from entering standby mode even after a timeout. To prevent this from occurring, do the following:

1. Click Start.

2. Move the cursor to Settings and Control Panel.

3. Click Control Panel, and then double-click System.

4. Click the Device Manager tab.

5. Click the + mark of CD-ROM.

6. Double-click the name of the CD-ROM or DVD-ROM.

7. Click the Setting tab.

8. Clear the Auto insert notification check box.

Windows 98 no longer detects the CD-ROM or DVD-ROM insertion automatically.

For Windows NT:

If you have enabled the CD-ROM AutoRun feature, the computer does not enter standby mode through the timer. To enable the timer, disable the AutoRun feature by editing the configuration information in the registry as follows:

HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\Services\Cdrom\ Autorun: 0x1 > Autorun: 0

Chapter 2. Solving computer problems 19

Solving computer problems

Problem: The Fn+F12 key combination does not make the computer enter hibernation mode.

Solution: The computer cannot enter hibernation mode: v If you are using one of the IBM communication PC Cards. To enter

hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel.

v If the hibernation utility is not installed in Windows 98 or Windows NT. To

install the hibernation utility, refer to “Installing device drivers”.

v If the hibernation mode is not enabled. To enable hibernation mode, do as

follows:

For Windows 98:

1. Start the ThinkPad Configuration Program.

2. Click Power Management.

3. Click the Hibernation tab.

4. Click the Enable hibernation... button.

5. Click the Create Now button.

For Windows NT:

Note: You must format your hard disk with the FAT format system to use

hibernation mode in Windows NT. If you format your hard disk with NTFS, the default format in Windows NT, you cannot use hibernation mode.

1. Start the ThinkPad Configuration Program.

2. Click Power Management.

3. Click Suspend/Resume Options.

4. Click Enable Hibernation.

5. Click OK.

For Windows 2000:

1. Start the ThinkPad Configuration Program.

2. Click Power Management.

3. Click the Hibernate tab.

4. Select the Enable hibernate support checkbox.

5. Click OK.

Note: You can enter hibernation mode by pressing Fn+F12 only if the PM

driver for Windows 2000 has been installed.

ThinkPad®A30 Series Service and Troubleshooting Guide

Computer screen problems

Problem: The screen is blank.

Solution: Do the following:

v Press Fn+F7 to bring up the image. v If you are using the ac adapter, or using the battery, and the battery status

indicator is on (in green), press Fn+Home to make the screen brighter.

v If the standby status indicator is on (in green), press Fn to resume from the

standby mode.

If the problem persists, do the ″Solution″ in the problem below

Problem: The screen is unreadable or distorted.

Solution: Make sure that:

v The display device driver is installed correctly. v The display resolution and color depth are correctly set. v The monitor type is correct.

To check these settings, do as follows:

Solving computer problems

Open the Display Properties window by double-clicking the Display icon in the Control Panel.

For Windows XP:

1. Click the Settings tab.

2. Check if the color depth and resolution are correctly set.

3. Click Advanced...

4. Click the Adapter tab.

5. Click the Properties button. Check the “Device status” box and make sure

the device is working properly. If not, click the Troubleshooter button.

6. Click the Monitor tab.

7. Click the Properties button. Check the “Device status” box and make sure

the device is working properly. If not, click the Troubleshooter button.

For Windows 98 and Windows 2000:

1. Click the Settings tab.

2. Check whether the color depth and resolution are correctly set.

3. Click Advanced...

4. Click the Adapter tab.

5. Make sure “ATI Mobility Radeon” is shown in the adapter information

window.

Chapter 2. Solving computer problems 21

Solving computer problems

6. Click the Monitor tab.

7. Make sure the information is correct.

For Windows NT:

1. Click the Settings tab.

2. Check whether the color depth and resolution are correctly set.

3. Click Display Type...

4. Make sure “ATI Mobility Radeon” is shown in the Display Type window.

5. Click OK.

6. Click the Test button in the Settings window.

7. Make sure the output is displayed correctly.

Problem: Incorrect characters appear on the screen.

Solution: Did you install the operating system or application program

correctly? If they are installed and configured correctly, have the computer serviced.

Problem: The screen stays on even after you turn off your computer.

Solution: Press and hold the power switch for 4 seconds or more to turn off

your computer; then turn it on again.

Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer.

Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

Battery problems

Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer.

Solution: The battery might be over-discharged. Do the following:

1. Turn off the computer.

2. Make sure that the over-discharged battery pack is in the computer.

3. Connect the ac adapter to the computer and let it charge.

If the optional Quick Charger is available, use it to charge the over-discharged battery pack.

ThinkPad®A30 Series Service and Troubleshooting Guide

Solving computer problems

If the battery pack cannot be fully charged in 24 hours, use a new battery pack.

Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty.

Solution: Discharge and recharge the battery pack.

Problem: The operating time for a fully charged battery pack is short.

Solution: Discharge and recharge the battery. If your battery’s operating time

is still short, use a new battery pack.

Problem: The computer does not operate with a fully charged battery pack.

Solution: The surge protector in the battery might be active. Turn off the

computer for one minute to reset the protector; then turn on the computer again.

Problem: The battery does not charge.

Solution: You cannot charge the battery when it is too hot. If the battery feels

hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced.

Hard disk drive problems

Problem: The hard disk drive makes a rattling noise intermittently.

Solution: The rattling noise might be heard:

v When the hard disk drive starts accessing the data or when it stops. v When you carry the hard disk drive. v When you carry your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem: The hard disk drive does not work.

Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there

is no exclamation point ! to the left of the hard disk drive. If there is such a mark, the hard disk drive is disabled. Clear the mark to enable the drive.

Using BIOS Setup Utility

Your computer provides a program, called IBM BIOS Setup Utility, that enables you to select various setup parameters. The panels in this utility are as follows:

v Config: Change the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a password. v Startup: Set the startup device. v Restart: Restart the system.

Note: You can set many of these parameters more easily by using the

ThinkPad Configuration Program. For more information on this program, refer to Access ThinkPad, your on-board help system.

To start IBM BIOS Setup Utility, do as follows:

1. To protect yourself against accidental loss of data, refer to “Backing up

your system” in Access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. Backing up your system will save your computer’s current configuration.

2. Remove any diskette from the diskette drive, and then turn off the

computer.

3. Turn on the computer; then, while the “ Press F1 for IBM BIOS Setup

Utility” message is displayed at the lower-left of the screen, press F1. If you have set a supervisor password, the “IBM BIOS Setup Utility” menu

appears after you enter the password. You can start the utility by pressing Enter instead of the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, refer to Access ThinkPad, your on-board help system.

4. Using the cursor keys, move to an item you want to change. When the

item you want is highlighted, press Enter. A submenu is displayed.

5. Change the items you wish to change. To change the value of an item, use

the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter.

6. Press F3 or Esc to exit from the submenu.

If you are in a nested submenu, press Esc repeatedly until you reach the IBM BIOS Setup Utility menu.

Solving computer problems

Note: If you need to restore the settings to their original state at the time

of purchase, press the F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes.

7. Select Restart; then press Enter. Move to the option you want for restarting

your computer; then press Enter. Your computer restarts.

Chapter 2. Solving computer problems 25

Solving computer problems

Recovering pre-installed software

If the data on your hard disk drive is damaged or accidentally erased, you can restore the software that was shipped with your computer. This software includes your pre-installed operating system, applications, and device drivers.

To restore your pre-installed software, you can use the Product Recovery program.

The Product Recovery program is in a section of your hard disk drive that is not displayed by Windows Explorer.

Note: The recovery process might take up to 2 hours.

Attention

All of the files on the C:\ drive will be lost in the recovery process. Be sure that you have backed up all of your personal files in your C:\ drive before you begin.

To use the Product Recovery program to restore your pre-installed software, do the following:

1. Save all your files and shut down your desktop.

2. Turn off your computer.

3. Turn on your computer. Quickly press F11 when this message is displayed

on the screen: “Press F11 to invoke the IBM Product Recovery program.” This message is displayed for only a few seconds.

Notes:

a. This message is displayed to Windows XP users only. For users of

other operating systems, the “To start the Product Recovery program, press F11” message is displayed on the screen.

b. If this message does not appear, you can use a Recovery Repair

diskette to get access to the Product Recovery program.

4. Select Full recovery, and then follow the on-screen instructions.

5. When the Product Recovery program finishes running, your computer

restarts with the pre-installed operating system, drivers, and software.

To create a Recovery Repair diskette

When the operating system cannot boot normally, you can use the Recovery Repair diskette to boot your computer. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette:

1. Shut down and restart your computer.

ThinkPad®A30 Series Service and Troubleshooting Guide

Solving computer problems

2. At the prompt, press F11. (The option to press F11 appears for only a few

seconds. You must press F11 quickly.) The Product Recovery program main menu opens.

Note: If you are prompted to select an operating system, select the one

that you want to recover. Then the main menu of the Product Recovery Program opens.

3. Select System Utilities from the main menu. Press Enter.

4. Select Create a Recovery Repair diskette. Press Enter.

5. Follow the on-screen instructions.

6. When the process is completed, label your diskette as the Recovery Repair

diskette and save it for future use.

To use the Recovery Repair diskette:

1. Shut down and turn off your computer.

2. Insert the Recovery Repair diskette into the drive; then turn on the

computer.

3. Follow the on-screen instructions.

Chapter 2. Solving computer problems 27

Upgrading the hard disk drive

You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative.

Note: Replace the hard disk drive only if you upgrade it or have it repaired.

The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive. v Do not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage and permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode.

To upgrade the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the screw that secures the hard disk drive.

ThinkPad®A30 Series Service and Troubleshooting Guide

Upgrading the hard disk drive

5. Remove the hard disk drive by pulling the cover away from the

computer.

6. Detach the cover from the hard disk drive.

7. Attach the cover to a new hard disk drive.

8. Insert the hard disk drive and its cover into the hard disk drive bay; then

firmly install them.

9. Reinstall the screw.

Note: You can replace the screw with a security screw to prevent the

hard disk drive from being removed easily. The security screw might not be included in the box with your ThinkPad computer. You can, however, purchase the screw directly from NABS at

www.nabsnet.com.

10. Reinstall the battery.

11. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

Chapter 2. Solving computer problems 29

Replacing the battery

To replace the battery, do as follows:

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

Note: If you are using a PC Card, the computer might not be able to enter

2. Close the computer display, and turn the computer over.

3. Slide the battery latch to the unlock position 1; then remove the battery

2.

4. Align the front of the spare battery with the front side of the battery space

in the computer 3; then gently push the battery into the space 4.

hibernation mode. If this happens, turn off the computer.

5. Slide the battery latch to the locked position.

6. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

ThinkPad®A30 Series Service and Troubleshooting Guide

Chapter 3. Getting help and service from IBM

Getting help and service ........32

Getting help on the Web ........32

Getting help by fax .........33

Calling IBM ............33

Getting help and service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System.

For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Microsoft Product Support Services Web site at support.microsoft.com/directory/, or you can contact the IBM HelpCenter Some fees might apply.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The address for the IBM Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products.

Windows product, refer to the

You also can order publications through the IBM Publications Ordering System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

ThinkPad®A30 Series Service and Troubleshooting Guide

Getting help by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs).

You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

Calling IBM

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

v IBM hardware repair - If the problem is determined to be caused by IBM

hardware under warranty, trained service personnel are available to provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.

Getting help and service

The following items are not covered: v Replacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

Chapter 3. Getting help and service from IBM 33

Getting help and service

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest

list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support

Country or region Language Telephone Number

Argentina Spanish 11-4717-4357 Australia English 1300-130-426 Austria German 01-54658-5060 Belgium Dutch

02-714 35 70

Brazil Portuguese 55-0800 78 48 31 Canada English/ French 1-800-565-3344

Chile Spanish 800-203300 China Mandarin 800-810-1818 Colombia Spanish 9-800-18811

Denmark Danish 35 25 02 91 Ecuador Spanish 2-565-130 Finland Finnish 9-22 931 840 France French 01-69 32 40 40 Germany German 069-6654 9040 Hong Kong Cantonese 2825-6900

ThinkPad®A30 Series Service and Troubleshooting Guide

French

02-714 35 15

416-383-3344

623-2300

Getting help and service

Country or region Language Telephone Number

Ireland English 01-815 9202 Italy Italian 02-482 9202 Japan Japanese 0120-887-870 Luxembourg French 298-977 5063 Mexico Spanish 01-800-426-1000

387-5991 Netherlands Dutch 020-504 0501 New Zealand English 0800-446-149 Norway Norwegian 23 05 32 40 Peru Spanish 349-0050 Portugal Portuguese 21-791 51 47 Spain Spanish 91-662 4916 Sweden Swedish 08-751 52 27 Switzerland German/

French/

0848-80 52 52

Italian Taiwan Mandarin 886-2-2725-9799 United

Kingdom United States English 1-800-772-2227

English 01475-555 055

Chapter 3. Getting help and service from IBM 35

Getting help and service

ThinkPad®A30 Series Service and Troubleshooting Guide

Appendix A. Important safety instructions

DANGER

Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet.

DANGER

Reduce the risk of fire and electric shock by always following basic safety precautions, including the following:

v Do not use your computer in or near water. v During electrical storms:

– Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect it from the telephone outlet on the

wall.

DANGER

If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury:

v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain. v Do not attempt to disassemble it. v Do not short-circuit it. v Keep it away from children.

38 ThinkPad

Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company’s safety standards.

DANGER

If the backup battery is incorrectly replaced, there is danger of explosion. The lithium battery contains lithium and can explode if it is not properly handled

or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse the battery into

water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company’s safety standards.

A30 Series Service and Troubleshooting Guide

DANGER

Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you

install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous.

CAUTION:

When you have added or upgraded a Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open.

CAUTION:

The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations.

The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.

CAUTION:

To reduce the risk of fire, use only No. 26 AWG or larger (thicker) telephone cable.

Modem safety information

To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:

Never install telephone wiring during an electrical storm.

Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Appendix A. Important safety instructions 39

Use caution when installing or modifying telephone lines.

Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Laser compliance statement

An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.

CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT

The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser products at the date of manufacture.

40 ThinkPad

In other countries, the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products.

DANGER

Do not open the optical storage drive unit; no user adjustments or serviceable parts are inside.

Use of controls, adjustments, or the performance of procedures other than those specified might result in hazardous radiation exposure.

Class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing.

Some drives contain an embedded Class 3A laser diode. Note this warning:

A30 Series Service and Troubleshooting Guide

DANGER

Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments.

Save these instructions.

Appendix A. Important safety instructions 41

42 ThinkPad

A30 Series Service and Troubleshooting Guide

Appendix B. Product warranties and notices

Warranty Period

The warranty period varies by machine type and country or region.

Note:

v Contact your place of purchase for warranty service information.

Some IBM Machines are eligible for on-site warranty service depending on the country or region where service is performed.

v A warranty period of 3 years on parts and 1 year on labor means

that IBM will provide warranty service without charge for:

1. parts and labor during the first year of the warranty period

2. parts only, on an exchange basis, in the second and third years of

the warranty period. IBM will charge you for any labor it provides in performance of the repair or replacement.

Machine type 2652

Country or region Warranty period

All Parts - 1 year, labor - 1 year

Machine type 2653 or 2654

Country or region Warranty period

All Parts - 3 years, labor - 3 years

Battery pack - 1 year

IBM Statement of Limited Warranty

Z125-4753-06 8/2000

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 - Country-unique Terms. The terms of Part 2 replace or modify those of Part

1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term ″Machine″ means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them. The term ″Machine″ does not include any software programs, whether

pre-loaded with the Machine, installed subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller.

The IBM Warranty for Machines

IBM warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to IBM’s Official Published Specifications (″Specifications″). The warranty period for a Machine is a specified, fixed period commencing on its Date of Installation. The date on your sales receipt is the Date of Installation unless IBM or your reseller informs you otherwise.

If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.

Extent of Warranty

The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. The warranty is voided by removal or alteration of Machine or parts identification labels.

44 ThinkPad

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty

IBM does not warrant uninterrupted or error-free operation of a Machine.

Any technical or other support provided for a Machine under warranty, such as assistance via telephone with ″how-to″ questions and those regarding Machine set-up and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.

A30 Series Service and Troubleshooting Guide

Warranty Service

To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase.

During the warranty period, IBM or your reseller, if approved by IBM to provide warranty service, provides without charge certain types of repair and exchange service to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation. At its discretion, IBM or your reseller will 1) either repair or exchange the failing Machine and 2) provide the service either at your location or a service center. IBM or your reseller will also manage and install selected engineering changes that apply to the Machine.

Some parts of IBM Machines are designated as Customer Replaceable Units (called ″CRUs″), e.g., keyboards, memory, or hard disk drives. IBM ships CRUs to you for replacement by you. You must return all defective CRUs to IBM within 30 days of your receipt of the replacement CRU. You are responsible for downloading designated Machine Code and Licensed Internal Code updates from an IBM Internet Web site or from other electronic media, and following the instructions that IBM provides.

When warranty service involves the exchange of a Machine or part, the item IBM or your reseller replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item. Many features, conversions, or upgrades involve the removal of parts and their return to IBM. A part that replaces a removed part will assume the warranty service status of the removed part.

Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service.

You also agree to

1. ensure that the Machine is free of any legal obligations or restrictions that

prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a

Machine that you do not own; and

3. where applicable, before service is provided: a. follow the problem determination, problem analysis, and service

request procedures that IBM or your reseller provides;

Appendix B. Product warranties and notices 45

b. secure all programs, data, and funds contained in a Machine; c. provide IBM or your reseller with sufficient, free, and safe access to

your facilities to permit them to fulfill their obligations; and

d. inform IBM or your reseller of changes in a Machine’s location.

IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason. You should remove all such information from the Machine prior to its return.

Limitation of Liability

Circumstances may arise where, because of a default on IBM’s part or other liability, you are entitled to recover damages from IBM. In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), except for any liability that cannot be waived or limited by applicable laws, IBM is liable for no more than

1. damages for bodily injury (including death) and damage to real property

and tangible personal property; and

2. the amount of any other actual direct damages, up to the charges (if

recurring, 12 months’ charges apply) for the Machine that is subject of the claim. For purposes of this item, the term ″Machine″ includes Machine Code and Licensed Internal Code.

This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible.

46 ThinkPad

UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR

3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOST SAVINGS, EVEN IF IBM, ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

A30 Series Service and Troubleshooting Guide

Governing Law

Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

Part 2 - Country-unique Terms

AMERICAS

BRAZIL

Governing Law: The following is added after the first sentence:

Any litigation arising from this Agreement will be settled exclusively by the court of Rio de Janeiro.

NORTH AMERICA

Warranty Service: The following is added to this Section:

To obtain warranty service from IBM in Canada or the United States, call 1-800-IBM-SERV (426-7378).

CANADA

Governing Law: The following replaces ″laws of the country in which you acquired

the Machine″ in the first sentence:

laws in the Province of Ontario.

UNITED STATES

Governing Law: The following replaces ″laws of the country in which you acquired

the Machine″ in the first sentence:

laws of the State of New York.

ASIA PACIFIC

AUSTRALIA

The IBM Warranty for Machines: The following paragraph is added to this

Section:

The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation.

Limitation of Liability: The following is added to this Section:

Appendix B. Product warranties and notices 47

Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption, then none of the limitations in this paragraph apply.

Governing Law: The following replaces ″laws of the country in which you acquired the Machine″ in the first sentence:

laws of the State or Territory.

CAMBODIA, LAOS, AND VIETNAM

Governing Law: The following replaces ″laws of the country in which you acquired

the Machine″ in the first sentence:

laws of the State of New York.

The following is added to this Section:

Disputes and differences arising out of or in connection with this Agreement shall be finally settled by arbitration which shall be held in Singapore in accordance with the rules of the International Chamber of Commerce (ICC). The arbitrator or arbitrators designated in conformity with those rules shall have the power to rule on their own competence and on the validity of the Agreement to submit to arbitration. The arbitration award shall be final and binding for the parties without appeal and the arbitral award shall be in writing and set forth the findings of fact and the conclusions of law.

48 ThinkPad

All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator.

The two arbitrators appointed by the parties shall appoint a third arbitrator before proceeding upon the reference. The third arbitrator shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the ICC. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred.

If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed.

The English language version of this Agreement prevails over any other language version.

A30 Series Service and Troubleshooting Guide

HONG KONG AND MACAU

Governing Law: The following replaces ″laws of the country in which you acquired

the Machine″ in the first sentence:

laws of Hong Kong Special Administrative Region.

INDIA

Limitation of Liability: The following replaces items 1 and 2 of this Section:

1. liability for bodily injury (including death) or damage to real property and tangible personal property will be limited to that caused by IBM’s negligence;

2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, IBM’s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.

JAPAN

Governing Law: The following sentence is added to this Section:

Any doubts concerning this Agreement will be initially resolved between us in good faith and in accordance with the principle of mutual trust.

NEW ZEALAND

The IBM Warranty for Machines: The following paragraph is added to this

Section:

The warranties specified in this Section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act.

Limitation of Liability: The following is added to this Section:

Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act.

PEOPLE’S REPUBLIC OF CHINA (PRC)

Governing Law: The following replaces this Section:

Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and

Appendix B. Product warranties and notices 49

enforce all your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

Any disputes arising from or in connection with this Agreement will first be resolved by friendly negotiations, failing which either of us has the right to submit the dispute to the China International Economic and Trade Arbitration Commission in Beijing, the PRC, for arbitration in accordance with its arbitration rules in force at the time. The arbitration tribunal will consist of three arbitrators. The language to be used therein will be English and Chinese. An arbitral award will be final and binding on all the parties, and will be enforceable under the Convention on the Recognition and Enforcement of Foreign Arbitral Awards (1958).

The arbitration fee will be borne by the losing party unless otherwise determined by the arbitral award.

During the course of arbitration, this Agreement will continue to be performed except for the part which the parties are disputing and which is undergoing arbitration.

EUROPE, MIDDLE EAST, AFRICA (EMEA)

THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:

The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller.

50 ThinkPad

Warranty Service:

If you purchase an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.

If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, approved by IBM to perform warranty

A30 Series Service and Troubleshooting Guide

service on that Machine in that country. Warranty service in Africa is available within 50 kilometers of an IBM authorized service provider. You are responsible for transportation costs for Machines located outside 50 kilometers of an IBM authorized service provider.

Governing Law:

The applicable laws that govern, interpret and enforce rights, duties, and obligations of each of us arising from, or relating in any manner to, the subject matter of this Statement, without regard to conflict of laws principles, as well as Country-unique terms and competent court for this Statement are those of the country in which the warranty service is being provided, except that in 1) Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Hungary, Former Yugoslav Republic of Macedonia, Romania, Slovakia, Slovenia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan, the laws of Austria apply;

2) Estonia, Latvia, and Lithuania, the laws of Finland apply; 3) Algeria, Benin,

Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Djibouti, Democratic Republic of Congo, Equatorial Guinea, France, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Mali, Mauritania, Morocco, Niger, Senegal, Togo, and Tunisia, this Agreement will be construed and the legal relations between the parties will be determined in accordance with the French laws and all disputes arising out of this Agreement or related to its violation or execution, including summary proceedings, will be settled exclusively by the Commercial Court of Paris; 4) Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe, this Agreement will be governed by English Law and disputes relating to it will be submitted to the exclusive jurisdiction of the English courts; and 5) in Greece, Israel, Italy, Portugal, and Spain any legal claim arising out of this Statement will be brought before, and finally settled by, the competent court of Athens, Tel Aviv, Milan, Lisbon, and Madrid, respectively.

THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:

AUSTRIA AND GERMANY

The IBM Warranty for Machines: The following replaces the first sentence of the

first paragraph of this Section:

The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.

The following paragraphs are added to this Section:

Appendix B. Product warranties and notices 51

The minimum warranty period for Machines is six months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

Extent of Warranty: The second paragraph does not apply.

Warranty Service: The following is added to this Section:

During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBM’s expense.

Limitation of Liability: The following paragraph is added to this Section:

The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross negligence and for express warranty.

The following sentence is added to the end of item 2:

IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.

EGYPT

Limitation of Liability: The following replaces item 2 in this Section:

as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim. For purposes of this item, the term ″Machine″ includes Machine Code and Licensed Internal Code.

52 ThinkPad

Applicability of suppliers and resellers (unchanged).

FRANCE

Limitation of Liability: The following replaces the second sentence of the first

paragraph of this Section:

In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).

IRELAND

Extent of Warranty: The following is added to this Section:

Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded.

A30 Series Service and Troubleshooting Guide

Limitation of Liability: The following replaces items one and two of the first paragraph of this Section:

1. death or personal injury or physical damage to your real property solely caused by IBM’s negligence; and

2. the amount of any other actual direct damages, up to 125 percent of the charges (if recurring, the 12 months’ charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim.

Applicability of suppliers and resellers (unchanged).

The following paragraph is added at the end of this Section:

IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.

ITALY

Limitation of Liability: The following replaces the second sentence in the first

paragraph:

In each such instance unless otherwise provided by mandatory law, IBM is liable for no more than:

1. (unchanged)

2. as to any other actual damage arising in all situations involving

nonperformance by IBM pursuant to, or in any way related to the subject matter of this Statement of Warranty, IBM’s liability, will be limited to the total amount you paid for the Machine that is the subject of the claim.

Applicability of suppliers and resellers (unchanged).

The following replaces the third paragraph of this Section:

Unless otherwise provided by mandatory law, IBM and your reseller are not liable for any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your reseller is informed of their possibility.

SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND

Limitation of Liability: The following is added to this Section:

IBM’s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from IBM.

UNITED KINGDOM

Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of this Section:

Appendix B. Product warranties and notices 53

1. death or personal injury or physical damage to your real property solely

caused by IBM’s negligence;

2. the amount of any other actual direct damages or loss, up to 125 percent

of the charges (if recurring, the 12 months’ charges apply) for the Machine that is the subject of the claim or which otherwise gives rise to the claim;

The following item is added to this paragraph:

3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.

Applicability of suppliers and resellers (unchanged).

The following is added to the end of this Section:

IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.

54 ThinkPad

A30 Series Service and Troubleshooting Guide

Notices

This publication was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user’s responsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

Processing date data

This IBM hardware product and IBM software products that might be packaged with it have been designed, when used in accordance with their associated documentation, to process date data correctly within and between the 20th and 21st centuries, provided all other products (for example, software, hardware, and firmware) used with these products properly exchange accurate date data with them.

IBM cannot take responsibility for the date data processing capabilities of non-IBM products, even if those products are preinstalled or otherwise distributed by IBM. You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed. This IBM hardware product cannot prevent errors that might occur if software, upgrades, or peripheral devices you use or exchange data with do not process date data correctly.

The foregoing is a Year 2000 Readiness Disclosure.

References to the Web site addresses

Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those

Appendix B. Product warranties and notices 55

Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.

Electronic emission notices

Federal Communications Commission (FCC) Statement

ThinkPad A30, machine type 2652, 2653, or 2654

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

v Reorient or relocate the receiving antenna. v Increase the separation between the equipment and receiver. v Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

v Consult an IBM authorized dealer or service representative for help.

56 ThinkPad

Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from IBM authorized dealers. IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party:

International Business Machines Corporation New Orchard Road Armonk, NY 10504 Telephone 1-919-543-2193

A30 Series Service and Troubleshooting Guide

Industry Canada Class B Emission Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformité à la réglementation d’Industrie Canada

Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.

European Community Directive Conformance Statement

This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.

A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH.

This product satisfies the Class B limits of EN 55022.

Telecommunication notices

Federal Communications Commission (FCC) and Telephone Company Requirements (Part 68 of the FCC Rules)

1. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual.

In order to program this information into your computer, you should be sure to follow the installation instructions for your fax software package.

2. The built-in modem is built into the ThinkPad computer. It complies with Part 68 of the FCC Rules. A label is affixed to the bottom of the computer that contains, among other things, the FCC registration number, USOC, and Ringer Equivalency Number (REN) for this equipment. If these numbers are requested, look at the label and provide this information to your telephone company.

Appendix B. Product warranties and notices 57

3. The REN is useful to determine the quantity of devices you may connect

to your telephone line and still have those devices ring when your number is called. In most, but not all, areas, the sum of the RENs of all devices should not exceed five (5.0). To be certain of the number of devices you may connect to your line, as determined by the REN (REN:0.7), you should call your local telephone company to determine the maximum REN for your calling area.

4. If the built-in modem causes harm to the telephone network, the telephone

company may discontinue your service temporarily. If possible, they will notify you in advance. But, if advance notice isn’t practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC.

5. Your telephone company may make changes in its facilities, equipment,

operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service.

6. If you experience trouble with this built-in modem, contact your IBM

Authorized Seller, or the IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information. The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected, or until you are sure the equipment is not malfunctioning.

7. No customer repairs are possible to the modem. If you experience trouble

with this equipment, contact your Authorized Seller or the IBM Corporation for information.

8. The modem may not be used on coin service provided by the telephone

company. Connection to party lines is subject to state tariffs. Contact your state public utility commission or corporation commission for information.

9. When ordering network interface (NI) service from the Local Exchange

Carrier, specify service arrangement USOC RJ11C.

58 ThinkPad

Fax Branding

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top of or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.)

A30 Series Service and Troubleshooting Guide

Industry Canada requirements

Notice

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of communication. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs of alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Caution

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

The Ringer Equivalent Number (REN:0.3) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed 5.

Avis

L’étiquette du ministère de l’Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité des réseaux de télécommunications. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.

Appendix B. Product warranties and notices 59

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptéede raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à ligne unique peuvent être prolongés au moyen d’un dispositif homologué de raccordement (cordon prolongateur téléphonique interne). L’abonné ne doit pas oublier qu’il est possible que la conformité aux conditions énoncées ci-dessus n’empechent pas la dégradation du service dans certaines situations. Actuellement, les entreprises de télécommunication ne permettent pas que l’on raccorde leur matériel à des jacks d’abonné, sauf dans les cas précis prévus par les tarifs paticuliers de ces entreprises.

Les réparations de matériel homologué doivent être effectuées par un centre d’entretien canadien autorisé désigné par le fournisseur. La compagnie de télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales.

Avertissement

L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir recours à un service d’inspection des installations électriques, ou à électricien, selon le cas.

Notice for Australia

Notice for Users in New Zealand

60 ThinkPad

L’indice de charge (IC) assignéàchaque dispositif terminal indique (REN:0.3), pour éviter toute surcharge, le pourcentage de la charge totale qui peut être raccordée à un circuit téléphonique bouclé utilisé par ce dispositif. La terminaison du circuit bouclé peut être constituéeden’importe quelle combinaison de dispositifs, pourvu que la somme des indices de charge de l’ensemble des dispositifs ne dépasse pas 5.

The following notice applies when using the telephony functions:

WARNING: FOR SAFETY REASONS, ONLY CONNECT EQUIPMENT WITH A TELECOMMUNICATIONS COMPLIANCE LABEL. THIS INCLUDES CUSTOMER EQUIPMENT PREVIOUSLY LABELLED PERMITTED OR CERTIFIED.

For the modem with approval number PTC 211/00/206

1. The grant of a Telepermit for any item of terminal equipment indicates

only that Telecom has accepted that the item complies with minimum

A30 Series Service and Troubleshooting Guide

conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

2. This equipment is not capable under all operation conditions of correct operation at the higher speeds for which it is designed. The 33.6 kbit/s and 56 kbit/s connections are likely to be restricted to lower bit rates when connected to some PSTN implementations. Telecom will accept no responsibility should difficulties arise in such circumstances.

3. This equipment may not provide for the effective hand-over of a call to another device connected to the same line.

4. Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power is available for emergency use.

5. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s specifications:

v There shall be no more than 10 call attempts to the same number within

any 30-minute period for any single manual call initiation.

v The equipment shall go on-hook for a period of not less than 30 seconds

between the end of one attempt and the beginning of the next attempt to the same number.

6. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom’s specifications, the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another.

7. This equipment shall not be set up to make automatic calls to Telecom’s ’111’ emergency service.

8. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. In order to operate within the limits for compliance with Telecom’s specifications, the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing.

For the modem with approval number PTC 211/01/004

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions

Appendix B. Product warranties and notices 61

for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specification:

v There shall be no more than 10 call attempts to the same number within

any 30 minute period for any single manual call initiation, and

v The equipment shall go offline for a period of not less than 30 seconds

between the end of one call attempt and the beginning of the next attempt. Where automatic calls are made to different numbers, the equipment shall go offline for a period of not less than 5 seconds between the end of one call attempt and the beginning of the next attempt.

v When used in the automatic answer mode, the equipment shall be set to

answer within 3 to 30 seconds of the receipt of ringing.

This equipment shall not be set-up to make automatic calls to the Telecom 111 emergency service.

For the modem with approval number PTC 211/99/255

62 ThinkPad

Not all phones connected to the phone port will respond to incoming ringing. Do not report this as a fault unless the same phone will not respond to ringing when connected to a standard phone socket.

This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Services.

The grant of a Telepermit for a device in no way indicates Telecom acceptance of responsibility for the correct operation of that device under all operating conditions. In particular, higher speeds at which this modem is capable of operating depend on a specific network implementation which is only one of many ways of delivering high quality voice telephony to customers. Failure to operate should not be reported as a fault to Telecom.

In addition to satisfactory line conditions a modem can only work properly if:

it is compatible with the modem at the other end of the call and, the application using the modem is compatible with the application at the

other end of the call - e.g. accessing the Internet requires suitable software in addition to a modem.

A30 Series Service and Troubleshooting Guide

This equipment should not be used in a manner which could constitute a nuisance to other Telecom customers.

Some parameters required for compliance with Telecom’s PTC Specifications are dependent on the equipment (PC) associated with this modem. The associated equipment shall be set up to operate within the following limits for compliance with Telecom specifications:

There shall be no more than 10 call attempts to the same number within any 30 minute period for a single manual call initiation

The equipment shall go back on-hook for a period of not less than 30 seconds between the end of one call attempt and the beginning of the next.

Automatic calls to different numbers shall be not less than 5 seconds apart.

When used in the Auto-Answer mode, the S0 register must be set with a value between 2 and 5. This ensures:

A person calling your modem will hear a short burst of ringing before the modem answers. This confirms that the call has been successfully switched through the network.

Caller identification information (which occurs between the first and second ring cadence) is not destroyed.

This equipment does not meet Telecom’s impedance requirements. Performance limitations may occur when used in conjunction with some parts of the network. Telecom will accept no responsibility should difficulties arise in such circumstances.

The code for Call Waiting disable is *52 on the Telecom New Zealand telephone network.

For the modem with approval number PTC 211/99/020

v The grant of a Telepermit for any item of terminal equipment indicates only

that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

v This equipment is not capable, under all operating conditions, of correct

operation at the higher speeds for which it is designed. Telecom will accept no responsibility if difficulties arise in such circumstances.

v This device is equipped with pulse dialling, whereas the Telecom standard

is DTMF tone dialing. There is no guarantee that Telecom lines will always continue to support pulse dialling.

Appendix B. Product warranties and notices 63

v Use of pulse dialling, when this equipment is connected to the same line as

other equipment, may give rise to bell tinkle or noise and may also cause a false answer condition. If such problems occur, the user should NOT contact the Telecom Faults Service.

v This equipment shall not be set to make automatic calls to the Telecom 111

Emergency Service.

v This equipment might not provide for the effective hand-over of a call to

another device connected to the same line.

v This equipment must not be used under any circumstances that might

constitute a nuisance to other Telecom customers.

v Some parameters required for compliance with Telecom’s Telepermit

requirements are dependent on the software. In order to operate within the limits for compliance with Telecom’s specifications, the software shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing.

v All persons using this device for recording telephone conversations shall

comply with New Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is to be used, and what it disclosed to any other party.

For the modem with approval number PTC 211/01/050

64 ThinkPad

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances.

If a charge for local calls is unacceptable, the ’Dial’ button should not be used for local calls. Only the seven digits of your local number should be dialled from your modem. Do not dial the area code digit or ’0’ prefix.

This equipment should not be used under any circumstances that may constitute a nuisance to other Telecom customers.

Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this

A30 Series Service and Troubleshooting Guide

device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s specifications:

Automatic re-attempts to the same number

There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and

The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt.

Automatic calls to different numbers

Automatic calls to different numbers shall be spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another.

Call answering

The associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing.

Appendix B. Product warranties and notices 65

Notice for European Union countries

Hereby Ambit declares that this “J07M058” and “J07M041.00” modems are in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC.

66 ThinkPad

A30 Series Service and Troubleshooting Guide

Appendix B. Product warranties and notices 67

Hereby Intel declares that this ″PBA A30460-006″ modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC.

68 ThinkPad

A30 Series Service and Troubleshooting Guide

Hereby 3Com declares that this ″3CN3ACx556″, ″3CN3ACx556B″ and ″3CN3BM1556B″ modem models are in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC.

Appendix B. Product warranties and notices 69

Wireless Interoperability

Wireless LAN miniPCI Combo Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to:

v The IEEE 802.11b Standard on Wireless LANs, as defined and approved by

the Institute of Electrical and Electronics Engineers.

v The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless

Ethernet Compatibility Alliance).

Usage environment and your Health

Wireless LAN miniPCI Combo Card emits radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.

Because Wireless LAN miniPCI Combo Card operates within the guidelines found in radio frequency safety standards and recommendations, IBM believes Wireless LAN miniPCI Combo Card is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

In some situation or environment, the use of Wireless LAN miniPCI Combo Card may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include:

v Using Wireless LAN miniPCI Combo Card on board of airplanes, or v In any other environment where the risk of interference to other devices or

services is perceived or identified as harmful.

Wireless Regulatory Information

USA - Federal Communications Commission (FCC)

70 ThinkPad

If you are uncertain of the policy that applies on the use of wireless devices in a specific organization (e.g. airport), you are encouraged to ask for authorization to use Wireless LAN miniPCI Combo Card prior to turning on the ThinkPad A30.

The ThinkPad A30 must be installed and used in strict accordance with the instructions as described hereafter. This product complies with the following radio frequency and safety standards.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

A30 Series Service and Troubleshooting Guide

2. this device must accept any interference received, including interference that may cause undesired operation.

The FCC RF Safety Requirement

The radiated output power of Wireless LAN miniPCI Combo Card is far below the FCC radio frequency exposure limits. Nevertheless, the ThinkPad A30 shall be used in such a manner that the potential for human contact during normal operation is minimized as follows:

v CAUTION: To comply with FCC RF exposure compliance requirements, a

separation distance of at least 20 cm (8 inches) must be maintained between the antenna of IEEE 802.11b Wireless LAN and all persons.

v Please make sure of the following, when you will use a Bluetooth option or

wireless PCMCIA card in your ThinkPad.

1. Please visit the IBM site at www.ibm.com/pc/support, and check the RF

power limit allowed for the wireless options or confirm the updated list of RF devices that have been approved to cooperate with the integrated wireless feature.

2. When you use any other wireless option that is not introduced in the

IBM site or exceeds the power limit, all other wireless features in your ThinkPad are required to turn off.

3. Please be careful to follow the RF Safety instructions of wireless option

devices that should be indicated in each users manual.

Interference Statement

An improper installation or unauthorized use may cause harmful interference to radio communications. Also any tampering of the internal antenna will void the FCC certification and your warranty. Refer to the “Electronic emission notices” on page 56 for more detail.

Appendix B. Product warranties and notices 71

Canada - Industry Canada (IC)

Low Power License-Exempt Radiocommunication Devices (RSS-210)

Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Permis d’émission à faible puissance - Cas des appareils de communications radio (CNR-210)

Le fonctionnement de ce type d’appareil est soumis aux deux conditions suivantes : (1) Cet appareil peut perturber les communications radio, et (2) cet appareil doit supporter toute perturbation, y compris les perturbations qui pourraient provoquer un dysfonctionnement.

72 ThinkPad

A30 Series Service and Troubleshooting Guide

Trademarks

The following terms are trademarks of the IBM Corporation in the United States or other countries or both:

IBM ThinkPad Alert on LAN TrackPoint HelpCenter Ultrabay PS/2 UltraPort ThinkLight

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and/or other countries.

Intel and Pentium are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/tradmarx.htm)

Other company, product, or service names may be the trademarks or service marks of others.

Appendix B. Product warranties and notices 73

74 ThinkPad

A30 Series Service and Troubleshooting Guide

Index

Access ThinkPad iii

battery

problems 22

BIOS Setup 25

carrying the computer 6 cleaning the computer 8 computer display problems 21 configuration

setup 25

electronic help iii error messages 11 errors without messages 14

fax, help by 33

hard disk

problems 23 upgrading 28

hibernation problems 18

IBM help iii

storage device, upgrading 28

telephone, help by 33 testing with PC-Doctor 10 ThinkPad Assistant iii TrackPoint problems 17

Web, help by 32

keyboard problems 16

on-board help iii

password problems 15 PC-Doctor for Windows 10 power switch problems 15 problems, troubleshooting 11

recovering software 26

safety instruction 37 standby problems 18

76 ThinkPad

A30 Series Service and Troubleshooting Guide

򔻐򗗠򙳰

Part Number: 46P4859

(1P) P/N: 46P4859

IBM A30P, A31, A31P TROUBLE

Specifications and Main Features

Frequently Asked Questions

User Manual

Finding information with Access ThinkPad

Contents

Chapter 1. Overview of your new ThinkPad computer

Your ThinkPad at a glance

Features

Specifications

Caring for your ThinkPad computer

Chapter 2. Solving computer problems

Troubleshooting

Diagnosing problems

Problems and solutions

Error messages

Errors without messages

A password problem

A power switch problem

Keyboard problems

TrackPoint problems

Standby or hibernation problems

Computer screen problems

Battery problems

Hard disk drive problems

Other problems

Using BIOS Setup Utility

Recovering pre-installed software

Upgrading the hard disk drive

Replacing the battery

Chapter 3. Getting help and service from IBM

Getting help and service

Getting help on the Web

Getting help by fax

Calling IBM

Appendix A. Important safety instructions

Modem safety information

Laser compliance statement

Appendix B. Product warranties and notices

Warranty Period

IBM Statement of Limited Warranty

Part 1 - General Terms

The IBM Warranty for Machines

Extent of Warranty

Items Not Covered by Warranty

Warranty Service

Limitation of Liability

Governing Law

Part 2 - Country-unique Terms

Notices

Processing date data

References to the Web site addresses

Electronic emission notices

Federal Communications Commission (FCC) Statement

Industry Canada Class B Emission Compliance Statement

European Community Directive Conformance Statement

Telecommunication notices

Federal Communications Commission (FCC) and Telephone Company Requirements (Part 68 of the FCC Rules)

Fax Branding

Industry Canada requirements

Notice

Caution

Avis

Avertissement

Notice for Australia

Notice for Users in New Zealand

Notice for European Union countries

Wireless Interoperability

Usage environment and your Health

Wireless Regulatory Information

USA - Federal Communications Commission (FCC)

The FCC RF Safety Requirement

Interference Statement

Canada - Industry Canada (IC)

Low Power License-Exempt Radiocommunication Devices (RSS-210)

Trademarks

Index