IBM 6648, 6578, 6269, 6058, 6569 User Manual

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Hard w a r e Mainte nance Manual

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IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649

Hard w a r e Mainte nance Manual



IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649

Note:

Before using this information and the product it supports, be sure to read the general information under “Notices” on page 228.

Second Edition (November 2000)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time.

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

About this manual

This manual contains service and reference information for the IBM

NetVistaTMSeries computer types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649.

This manual is divided into product service sections (by machine chassis) and a related service section, as follows:

v The product service sections include procedures for isolating problems to a

FRU, a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.

v The related service section includes safety notices and safety information,

and problem determination tips.

Note: This manual is intended for trained servicers who are familiar with

IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety notices (multi-lingual translations)” on page 189 and “Safety information” on page 185.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

iv Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

About this manual v

vi Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

Related Publications

The following publications are available for IBM products. For more information, contact IBM or an IBM Authorized Dealer.

For Information About: See Publication:

PC300/700

and IntelliStation®computers -

Volume 1 Hardware Maintenance Manual

PC300 Aptiva

and IntelliStation computers (Including

2173) - Volume 2 Hardware Maintenance

IBM Personal Computer HMM Volume 1 (S83G-7789)

IBM Personal Computer HMM Volume 2 (S00N-4019)

Manual PC300 and IntelliStation computers - Volume 3

Hardware Maintenance Manual

Computers IBM Personal System/2 HMM (S52G-9971)

PS/2 PS/ValuePoint

Computers IBM PS/ValuePoint Hardware Maintenance

IBM Personal Computer HMM Volume 3 (S09N-8603)

Service and Reference (S61G-1423)

Laptop, Notebook, Portable, and ThinkPad

IBM Mobile Systems HMM Volume 1 (S82G-1501) Computers (L40, CL57, N45, N51, P70/P75, ThinkPad 300, 350, 500, 510, 710T, Expansion Unit, Dock I, Dock II)

ThinkPad Computers (340, 355, 360, 370, 700, 701,

IBM Mobile Systems HMM Volume 2 (S82G-1502) 720, 750, 755)

ThinkPad Computers (365, 560, 760, SelectaDock) IBM Mobile Systems HMM Volume 3 (S82G-1503) Monitors (Displays) (February 1993) IBM PS/2 Display HMM Volume 1 (SA38-0053) Monitors (December 1993) IBM Color Monitor HMM Volume 2 (S71G-4197) IBM Monitors (P/G Series) (June 1996) IBM Monitor HMM Volume 3 (S52H-3679) IBM 2248 Monitor (February 1996) IBM Monitor HMM Volume 4 (S52H-3739) Disk Array technology overview and using the

Configuring Your Disk Array booklet (S82G-1506) IBM RAID Configuration Program

Installation Planning for Personal System/2 computers

Installation Planning for Advanced Personal System/2 Servers

Personal System/2 Installation Planning and

Beyond (G41G-2927)

Advanced PS/2 Servers Planning and Selection

Guide (GG24-3927)

viii Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

About this manual .........iii

Important Safety Information ......iv

RelatedPublications ........vii

Chapter 1. IBM PC Enhanced Diagnostics

error codes ............1

Chapter 2. Types 6568/6569/6648/6649 . . 21

Product description .........23

Specifications Information (ISO/ANSI) . . 24 Specifications - Types

6568/6569/6648/6649 ........24

General checkout ..........26

Module test menu and hardware

configurationreport........28

Keyboard ............29

Printer.............29

Power supply ..........30

20-pin main power supply connection . . 31

Display ............32

Diagnostics, test and recovery information . . 33

Power-On Self-Test (POST) ......33

POST beep codes .........33

Errorcodeformat.........34

Product Recovery Program menu ....34

IBM PC Enhanced Diagnostics .....35

Enhanced Diagnostics download or

diskette ...........35

Navigating through the diagnostics

programs...........36

Running diagnostics tests .....36

Test selection..........36

IBM PC Enhanced Memory Diagnostics 36 Alert-On LAN Asset ID

™

test .......37

test .........37

Testresults..........37

Hard file Smart test .......38

IBM Fixed Disk Optimized Test . . . 38 Quick and Full erase - hard drive . . . 39

Iomega Zip drive test .......40

Asset EEPROM backup ......40

Viewing the test log .......40

SIMM/DIMM/RIMM memory errors 40

Setup Utility program ........41

Hard disk drive boot error ......42

When to use the Low-Level Format

program............42

Preparing the hard disk drive for use . . 43

Additional service information ......44

Replacing a processor ........45

Replacing a system board ......45

Security features .........46

Passwords ..........46

Vital product data ........47

Management Information Format (MIF) 47

Alert on LAN .........48

Hard disk drive jumper settings ....48

CD-ROM drive jumper settings ....49

BIOSlevels...........49

Flash (BIOS/VPD) update procedure. . . 50

Flash recovery boot block jumper ....50

Power management ........51

Automatic configuration and power

interface (ACPI) BIOS .......51

Advanced Power Management ....51

Automatic Hardware Power

Management features .......52

Setting Automatic Hardware Power

Management features .......52

AutomaticPower-Onfeatures....53

Network settings .........53

Flash over LAN (update POST/BIOS

overnetwork).........54

WakeonLAN.........54

System board memory .......55

Supported memory configuration . . . 55

Computer exploded view -

Types 6568/6569/6648/6649 ......55

Input/Output connectors ......56

Cover removal ..........57

Replacingthecover........57

EMC shield (CD-ROM drive bay) ....58

EMC shield (system board) ......58

Installing adapters .........59

Adapter slots .........59

CD-ROM drive removal and replacement 60

Internal drive removal .......63

3.5″ drive removal ........63

Hard drive removal .......64

Fan/speaker bracket removal .....64

Power supply removal .......65

Components of the riser card .....65

A40 and A40P system board layout ....67

System board locations .......67

A40/A40P System board jumper settings 67

A40/A40P Clear CMOS/Flash Boot

BlockRecovery.........67

A40/ A40P Processor Speed Settings . . 68 A40/A40P Diskette Write Access . . . 68

Symptom-to-FRUindex........69

Beepsymptoms..........70

No-beepsymptoms ........72

POST error codes .........72

Miscellaneous error messages .....87

Undetermined problems ........90

Model tables - Country/Region/Language . . 91

Parts - Types 6568/6569/6648/6649 ....92

Parts listing ...........93

Keyboards - 6568/6569

(PCNext Lite Pearl White) .....95

Keyboards - 6648/6649

(PCNextLiteBlack).......96

ComputerPowerCords......98

Display and Monitor Information . . . 98

Special tools ...........98

Chapter 3. Types 6058/6059/6269/6578/6579 99

Product description .........101

Specifications Information (ISO/ANSI) 102

Specifications -

Types 6058/60596269/6578/6579....102

General checkout ..........104

Module test menu and hardware

configurationreport........106

Keyboard ...........107

Printer............107

Power supply ..........108

20-pin main power supply connection 109

Display............110

Diagnostics, test and recovery information 111

Power-On Self-Test (POST) ......111

POST beep codes .........112

Errorcodeformat.........112

Product Recovery Program menu . . . 112

IBM PC Enhanced Diagnostics ....113

Enhanced Diagnostics download or

diskette ...........113

Navigating through the diagnostics

programs ..........114

Running diagnostics tests .....114

Test selection .........114

IBM PC Enhanced Memory

Diagnostics ..........115

Alert-On LAN test .......115

Asset ID test .........115

Testresults..........115

Hard file Smart test .......117

IBM Fixed Disk Optimized Test . . . 117 Quick and Full erase - hard drive . . 119

Iomega Zip drive test ......119

Asset EEPROM backup ......120

Viewing the test log .......120

SIMM/DIMM/RIMM memory errors 121

Setup Utility program .......122

Hard disk drive boot error ......123

When to use the Low-Level Format

program............123

Preparing the hard disk drive for use . . 123

Additional service information .....124

Replacing a processor .......125

Replacing a system board ......125

Security features .........125

Passwords..........126

Vital product data........127

Management Information Format

(MIF)............127

Alert on LAN .........128

Hard disk drive jumper settings ....128

CD-ROM drive jumper settings ....129

BIOSlevels...........129

Flash (BIOS/VPD) update procedure . . 130 Flash recovery boot block jumper . . . 131

Power management ........131

Automatic configuration and power

interface (ACPI) BIOS ......131

Advanced Power Management . . . 131

Automatic Hardware Power

Management features ......132

Setting Automatic Hardware Power

Management features ......132

AutomaticPower-Onfeatures....133

Network settings .........133

Flash over LAN (update POST/BIOS

overnetwork).........134

WakeonLAN.........135

System board memory .......135

Supported memory configuration . . 135

Computer exploded view -

Types 6058/6059/6269/6578/6579 ....136

x Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

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Input/Output connectors - Type 6269 . . 137 Input/Output connectors - Types

6058/6059/6578/6579 .......138

Cover removal ..........139

Replacingthecover.......139

EMC shield (front) ........140

EMC shield (system board) .....140

Installing adapters ........140

Adapter slots .........140

Air duct (Types 6058/6059/6278/6279) 141

CD-ROM drive removal.......142

Fan/speaker bracket removal .....142

Hard drive removal ........143

Power supply removal .......144

A20 system board layout (Type 6269) . . . 146

System board locations .......146

A20 System board jumper settings . . . 146

A20 Clear CMOS/Flash Boot Block

Recovery...........146

A20 Processor Speed Settings ....147

A20 Diskette Write Access .....147

A40/A40P system board layout

(Types 6058/6059/6578/6579)......148

System board locations .......148

A40/A40P System board jumper settings 148

A40/A40P Clear CMOS/Flash Boot

BlockRecovery ........149

A40/A40P Processor Speed Settings 149

A40/A40P Diskette Write Access. . . 149

Symptom-to-FRUindex........150

Beepsymptoms.........150

No-beepsymptoms........152

POST error codes .........153

Miscellaneous error messages .....167

Undetermined problems .......171

Model tables - Country/Region/Language 172 Parts - Types 6058/6059/6269/6578/6579 173

Parts listing ...........174

Keyboards - PCNext Lite Pearl White 180

ComputerPowerCords......181

RecoveryCDs.........182

Display and Monitor Information . . 182

Special tools .........183

Chapter 4. Related Service Information 185

Safety information .........185

General safety ..........185

Electrical safety .........186

Safety inspection guide .......188

Handling electrostatic discharge-sensitive

devices ............189

Grounding requirements ......189

Safety notices (multi-lingual translations) 189

Send us your comments! .......227

Problem determination tips ......227

Notices .............228

Trademarks............229

Miscellaneous Information .......229

Acronyms, Abbreviations, and Terms . . 229

Contents xi

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Chapter 1. IBM PC Enhanced Diagnostics error codes

Refer to the following Diagnostic Error Codes when using the IBM PC Enhanced Diagnostics test. See the ″Diagnostic and test information″ section for the specific model for information about the IBM PC Enhanced Diagnostics program.

In the following index, X can represent any number.

Diagnostic Error Code FRU/Action 000-000-XXX BIOS Test Passed

000-002-XXXBIOS Timeout

000-024-XXXBIOS Addressing test failure

000-025-XXXBIOS Checksum Value error

000-026-XXXFLASH data error

000-027-XXXBIOS Configuration/Setup error

000-034-XXXBIOS Buffer Allocation failure

000-035-XXXBIOS Reset Condition detected

000-036-XXXBIOS Register error

1. No action

1. Flash the system

2. System board

1. Flash the system

2. System board

1. Flash the system

2. Boot block

3. System board

1. Flash the system

2. Boot block

3. System board

1. Run Setup

2. Flash the system

3. Boot block

4. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

1. Flash the system

2. System board

1. Flash the system

2. Boot block

3. System board

Diagnostic Error Code FRU/Action 000-038-XXXBIOS Extension failure

000-039-XXXBIOS DMI data error

000-195-XXXBIOS Test aborted by user

000-196-XXXBIOS test halt, error threshold

exceeded

000-197-XXXBIOS test warning

000-198-XXXBIOS test aborted

000-199-XXXBIOS test failed, cause unknown

000-250-XXXBIOS APM failure

000-270-XXXBIOS ACPI failure

001-000-XXXSystem Test Passed

001-00X-XXXSystem Error

001-01X-XXXSystem Error

001-024-XXXSystem Addressing test failure

001-025-XXXSystem Checksum Value error

001-026-XXXSystem FLASH data error

1. Flash the system

2. Adapter card

3. System board

1. Flash the system

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. Flash the system

2. System board

1. Flash the system

2. System board

1. No action

1. System board

1. Flash the system

2. System board

1. Flash the system

2. System board

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Diagnostic Error Code FRU/Action 001-027-XXXSystem Configuration/Setup error

1. Run Setup

2. Flash the system

3. System board

001-032-XXXSystem Device Controller failure

001-034-XXXSystem Device Buffer Allocation

failure

1. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

001-035-XXXSystem Device Reset condition detected

001-036-XXXSystem Register error

001-038-XXXSystem Extension failure

1. System board

1. Adapter card

2. System board

001-039-XXXSystem DMI data structure error

1. Flash the system

2. System board

001-040-XXXSystem IRQ failure

1. Power-off/on system and re-test

2. System board

001-041-XXXSystem DMA failure

1. Power-off/on system and re-test

2. System board

001-195-XXXSystem Test aborted by user

1. Information

2. Re-start the test, if necessary

001-196-XXXSystem test halt, error threshold exceeded

001-197-XXXSystem test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

001-198-XXXSystem test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

Chapter 1. IBM PC Enhanced Diagnostics error codes 3

Diagnostic Error Code FRU/Action 001-199-XXXSystem test failed, cause unknown

001-250-XXXSystem ECC error

001-254-XXX 001-255-XXX 001-256-XXX 001-257-XXXSystem DMA error

001-260-XXX 001-264-XXXSystem IRQ error

001-268-XXXSystem IRQ1 failure

001-269-XXXSystem IRQ2 failure

001-270-XXXSystem IRQ3 failure

001-271-XXXSystem IRQ4 failure

001-272-XXXSystem IRQ5 failure

001-273-XXXSystem IRQ6(diskette drive)

failure

001-274-XXXSystem IRQ7 failure

001-275-XXXSystem IRQ8 failure

001-276-XXXSystem IRQ9 failure

001-277-XXXSystem IRQ10 failure

001-278-XXXSystem IRQ11 failure

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. System board

1. Device on IRQ1

2. System board

1. Device on IRQ2

2. System board

1. Device on IRQ3

2. System board

1. Device on IRQ4

2. System board

1. Device on IRQ5

2. System board

1. Diskette Cable

2. Diskette drive

3. System board

1. Device on IRQ7

2. System board

1. Device on IRQ8

2. System board

1. Device on IRQ9

2. System board

1. Device on IRQ10

2. System board

1. Device on IRQ11

2. System board

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Diagnostic Error Code FRU/Action 001-279-XXXSystem IRQ12 failure

1. Device on IRQ12

2. System board

001-280-XXXSystem IRQ13 failure

1. Device on IRQ13

2. System board

001-281-XXXSystem IRQ14(hard disk drive) failure

1. Hard disk drive cable

2. Hard disk drive

3. System board

001-282-XXXSystem IRQ15 failure

1. Device on IRQ15

2. System board

001-286-XXX 001-287-XXX

1. System board

001-288-XXXSystem Timer failure 001-292-XXXSystem CMOS RAM error

1. Run Setup and re-test

2. System board

001-293-XXXSystem CMOS Battery

1. Battery

2. System board

001-298-XXXSystem RTC date/time update failure

001-299-XXXSystem RTC periodic interrupt failure

001-300-XXXSystem RTC Alarm failure

001-301-XXXSystem RTC Century byte error

1. Flash the system

2. System board

1. System board

1. Flash the system

2. System board

005-000-XXXVideo Test Passed

005-00X-XXXVideo error

1. No action

1. Video card, if installed

2. System board

005-010-XXX 005-011-XXX 005-012-XXX

1. Video card, if installed

2. System board

005-013-XXXVideo Signal failure 005-016-XXXVideo Simple Pattern test failure

1. Video Ram

2. Video card, if installed

3. System board

Chapter 1. IBM PC Enhanced Diagnostics error codes 5

Diagnostic Error Code FRU/Action 005-024-XXXVideo Addressing test failure

005-025-XXXVideo Checksum Value error

005-027-XXXVideo Configuration/Setup error

005-031-XXXVideo Device Cable failure

005-032-XXXVideo Device Controller failure

005-036-XXXVideo Register error

005-038-XXXSystem BIOS extension failure

005-040-XXXVideo IRQ failure

005-195-XXXVideo Test aborted by user

005-196-XXXVideo test halt, error threshold

exceeded

005-197-XXXVideo test warning

005-198-XXXVideo test aborted

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Run Setup

2. Video drivers update

3. Video card, if installed

4. System board

1. Video cable

2. Monitor

3. Video card, if installed

4. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

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Diagnostic Error Code FRU/Action 005-199-XXXVideo test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

005-2XX-XXX 005-3XX-XXXVideo subsystem error

006-000-XXXDiskette interface Test Passed

006-0XX-XXXDiskette interface error

1. Video card, if installed

2. System board

1. No action

1. Diskette drive Cable

2. Diskette drive

3. System board

006-195-XXXDiskette interface Test aborted by user

006-196-XXXDiskette interface test halt, error threshold exceeded

006-197-XXXDiskette interface test warning

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. If a component is called out, make sure it is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

006-198-XXXDiskette interface test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

006-199-XXXDiskette interface test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

006-25X-XXXDiskette interface Error

1. Diskette drive cable

2. Diskette drive

3. System board

011-000-XXXSerial port Interface Test Passed

011-001-XXXSerial port Presence

1. No action

1. Remove external serial device, if present

2. Run setup, enable port

3. System board

011-002-XXX 011-003-XXXSerial port Timeout/Parity error

1. System board

Chapter 1. IBM PC Enhanced Diagnostics error codes 7

Diagnostic Error Code FRU/Action 011-013-XXX

011-014-XXXSerial port Control

Signal/Loopback test failure 011-015-XXXSerial port External Loopback

failure

011-027-XXXSerial port Configuration/Setup error

011-03X-XXX 011-04X-XXXSerial port failure

011-195-XXXSerial port Test aborted by user

011-196-XXXSerial port test halt, error

threshold exceeded

011-197-XXXSerial port test warning

011-198-XXXSerial port test aborted

011-199-XXXSerial port test failed, cause

unknown

011-2XX-XXXSerial port signal failure

014-000-XXXParallel port Interface Test Passed

014-001-XXXParallel port Presence

014-002-XXX 014-003-XXXParallel port Timeout/Parity error

1. System board

1. Wrap plug

2. System board

1. Run Setup, enable port

2. Flash the system

3. System board

1. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. External serial device

2. System board

1. No action

1. Remove external parallel device, if present

2. Run setup, enable port

3. System board

1. System board

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Diagnostic Error Code FRU/Action 014-013-XXX

014-014-XXXParallel port Control

1. System board

Signal/Loopback test failure 014-015-XXXParallel port External Loopback

failure

014-027-XXXParallel port Configuration/Setup error

1. Wrap plug

2. System board

1. Run Setup, enable port

2. Flash the system

3. System board

014-03X-XXX 014-04X-XXXParallel port failure

014-195-XXXParallel port Test aborted by user

1. System board

1. Information

2. Re-start the test, if necessary

014-196-XXXParallel port test halt, error threshold exceeded

014-197-XXXParallel port test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

014-198-XXXParallel port test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

014-199-XXXParallel port test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

014-2XX-XXX 014-3XX-XXXParallel port failure

015-000-XXXUSB port Interface Test Passed

015-001-XXXUSB port Presence

1. External parallel device

2. System board

1. No action

1. Remove USB device(s) and re-test

2. System board

015-002-XXXUSB port Timeout

1. Remove USB device(s) and re-test

2. System board

Chapter 1. IBM PC Enhanced Diagnostics error codes 9

Diagnostic Error Code FRU/Action 015-015-XXXUSB port External Loopback

failure

015-027-XXXUSB port Configuration/Setup error

015-032-XXXUSB port Device Controller failure

015-034-XXXUSB port bufferallocation failure

015-035-XXXUSB port Reset condition detected

015-036-XXXUSB port Register error

015-040-XXXUSB port IRQ failure

015-195-XXXUSB port Test aborted by user

015-196-XXXUSB port test halt, error threshold

exceeded

015-197-XXXUSB port test warning

015-198-XXXUSB port test aborted

015-199-XXXUSB port test failed, cause

unknown

018-000-XXXPCI Card Test Passed

1. Remove USB device(s) and re-test

2. System board

1. Flash the system

2. System board

1. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

1. Remove USB device(s) and re-test

2. System board

1. System board

1. Run setup and check for conflicts

2. Flash the system

3. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. No action

10 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

Diagnostic Error Code FRU/Action 018-0XX-XXXPCI Card Failure

1. Riser card, if installed

2. System board

018-195-XXXPCI Card Test aborted by user

1. PCI card

2. Information

3. Re-start the test, if necessary

018-196-XXXPCI Card test halt, error threshold exceeded

018-197-XXXPCI Card test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

018-198-XXXPCI Card test aborted

1. Make sure the component that is called out is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

018-199-XXXPCI Card test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

018-250-XXXPCI Card Services error

1. PCI card

2. Riser card, if installed

3. System board

020-000-XXXPCI Interface Test Passed

020-0XX-XXXPCI Interface error

1. No action

1. PCI card

2. Riser card, if installed

3. System board

020-195-XXXPCI Test aborted by user

1. Information

2. Re-start the test, if necessary

020-196-XXXPCI test halt, error threshold exceeded

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 1. IBM PC Enhanced Diagnostics error codes 11

Diagnostic Error Code FRU/Action 020-197-XXXPCI test warning

020-198-XXXPCI test aborted

020-199-XXXPCI test failed, cause unknown

020-262-XXX

PCI system error

025-000-XXX

IDE interface Test Passed

025-00X-XXX 025-01X-XXXIDE interface failure

025-027-XXXIDE interface Configuration/Setup

error

025-02X-XXX 025-03X-XXX 025-04X-XXXIDE Interface failure

025-195-XXXIDE interface Test aborted by user

025-196-XXXIDE interface test halt, error

threshold exceeded

1. Make sure the component that is called out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. PCI card

2. Riser card, if installed

3. System board

1. No action

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

1. IDE signal cable

2. Flash the system

3. IDE device

4. System board

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

12 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

Diagnostic Error Code FRU/Action 025-197-XXXIDE interface test warning

1. Make sure the component that is called out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

025-198-XXXIDE interface test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

025-199-XXXIDE interface test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

030-000-XXXSCSI interface Test Passed

030-00X-XXX 030-01X-XXXSCSI interface failure

1. No action

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. System board

030-027-XXXSCSI interface Configuration/Setup error

1. SCSI signal cable

2. Flash the system

3. SCSI device

4. SCSI adapter card, if installed

5. System board

030-03X-XXX 030-04X-XXXSCSI interface error

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. installed System board

030-195-XXXSCSI interface Test aborted by user

030-196-XXXSCSI interface test halt, error threshold exceeded

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 1. IBM PC Enhanced Diagnostics error codes 13

Diagnostic Error Code FRU/Action 030-197-XXXSCSI interface test warning

030-198-XXXSCSI interface test aborted

030-199-XXXSCSI interface test failed, cause

unknown

035-000-XXXRAID interface Test Passed

035-0XX-XXXRAID interface Failure

035-195-XXXRAID interface Test aborted by

user

035-196-XXXRAID interface test halt, error threshold exceeded

035-197-XXXRAID interface test warning

035-198-XXXRAID interface test aborted

035-199-XXXRAID interface test failed, cause

unknown

071-000-XXXAudio port Interface Test Passed

1. Make sure the component that is called out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. No action

1. RAID signal cable

2. RAID device

3. RAID adapter card, if installed

4. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. No action

14 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

Diagnostic Error Code FRU/Action 071-00X-XXX

071-01X-XXX 071-02X-XXX

Audio port error 071-03X-XXXAudio port failure

1. Run Setup

2. Flash the system

3. System board

1. Speakers

2. Microphone

3. Audio card, if installed

4. System board

071-04X-XXXAudio port failure

1. Run Setup

2. Audio card, if installed

3. System board

071-195-XXXAudio port Test aborted by user

1. Information

2. Re-start the test, if necessary

071-196-XXXAudio port test halt, error threshold exceeded

071-197-XXXAudio port test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

071-198-XXXAudio port test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

071-199-XXXAudio port test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

071-25X-XXXAudio port failure

1. Speakers

2. Audio card, if installed

3. System board

080-000-XXXGame Port interface Test Passed

080-XXX-XXXGame Port interface Error

1. No action

1. Remove the game port device and re-test the

system

080-195-XXXGame Port interface Test aborted

by user

1. Information

2. Re-start the test, if necessary

Chapter 1. IBM PC Enhanced Diagnostics error codes 15

Diagnostic Error Code FRU/Action 080-196-XXXGame Port interface test halt,

error threshold exceeded

080-197-XXXGame Port interface test warning

080-198-XXXGame Port interface test aborted

080-199-XXXGame Port interface test failed,

cause unknown

086-000-XXXMouse Port interface Test Passed

086-001-XXXMouse Port interface Presence

086-032-XXXMouse Port interface Device

controller failure

086-035-XXXMouse Port interface Reset

086-040-XXXMouse Port interface IRQ failure

086-195-XXXMouse Port interface Test aborted

by user

086-196-XXXMouse Port interface test halt, error threshold exceeded

086-197-XXXMouse Port interface test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. No action

1. Mouse

2. System board

1. Mouse

2. System board

1. Mouse

2. System board

1. Run Setup

2. Mouse

3. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

16 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

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Diagnostic Error Code FRU/Action 086-198-XXXMouse Port interface test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

086-199-XXXMouse Port interface test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

089-000-XXXMicroprocessor Test Passed

089-XXX-XXXMicroprocessor failure

1. No action

1. Microprocessor(s)

2. System board

089-195-XXXMicroprocessor Test aborted by user

089-196-XXXMicroprocessor test halt, error threshold exceeded

089-197-XXXMicroprocessor test warning

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

089-198-XXXMicroprocessor test aborted

1. Flash the system and re-test

2. Go to the ″Undetermined problems″ section

089-199-XXXMicroprocessor test failed, cause unknown

1. If a component is called out, make sure it is connected and/or enabled

2. Go to the ″Undetermined problems″ section

3. Flash the system and re-test

4. Replace component under function test

170-000-XXXVoltage Sensor(s) Test Passed

170-0XX-XXXVoltage Sensor(s) failure

1. No action

1. Flash system

2. System board

170-195-XXXVoltage Sensor(s) Test aborted by user

170-196-XXXVoltage Sensor(s) test halt, error threshold exceeded

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 1. IBM PC Enhanced Diagnostics error codes 17

Diagnostic Error Code FRU/Action 170-197-XXXVoltage Sensor(s) test warning

170-198-XXXVoltage Sensor(s) test aborted

170-199-XXXVoltage Sensor(s) test failed, cause

unknown

170-250-XXX 170-251-XXXVoltage Sensor(s) Voltage limit

error 170-254-XXXVoltage Sensor(s) Voltage

Regulator Module error

175-000-XXXThermal Sensor(s) Test Passed

175-0XX-XXXThermal Sensor(s) failure

175-195-XXXThermal Sensor(s) Test aborted by

user

175-196-XXXThermal Sensor(s) test halt, error threshold exceeded

175-197-XXXThermal Sensor(s) test warning

175-198-XXXThermal Sensor(s) test aborted

1. Make sure the component that is called out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. Power supply

2. System board

1. Voltage Regulator Module (VRM)

2. Microprocessor

3. System board

1. No action

1. Flash system

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to ″Undetermined problems″ section

18 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

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Diagnostic Error Code FRU/Action 175-199-XXXThermal Sensor(s) test failed,

cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

175-250-XXX 175-251-XXXThermal Sensor(s) limit error

1. Check fans

2. Check Power supply

3. Microprocessor

4. System board

185-000-XXXAsset Security Test Passed

185-XXX-XXXAsset Security failure

1. No action

1. Flash system

2. System board

185-278-XXXAsset Security Chassis Intrusion

1. Assure Asset Security Enabled

2. C2 Cover Switch

3. System board

201-000-XXXSystem Memory Test Passed

201-XXX-XXXSystem Memory error

1. No action

1. Replace the memory module called out by the

test

2. System board

202-000-XXXSystem Cache Test Passed

202-XXX-XXXSystem Cache error

1. No action

1. Cache, if removable

2. System board

3. Microprocessor

206-000-XXXDiskette Drive Test Passed

206-XXX-XXXDiskette Drive error

1. No action

1. Diskette Drive Cable

2. Check power supply voltages

3. Diskette drive

4. System board

215-000-XXXCD-ROM Drive Test Passed

215-XXX-XXXCD-ROM Drive error

1. No action

1. CD-ROM Drive Cable

2. Check power supply voltages

3. CD-ROM drive

4. System board

217-000-XXXHard Disk Drive Test Passed

1. No action

Chapter 1. IBM PC Enhanced Diagnostics error codes 19

Diagnostic Error Code FRU/Action 217-25X-XXX

217-26X-XXXHard Disk Drive (IDE) error

217-28X-XXX 217-29X-XXXHard Disk Drive (SCSI) error

220-000-XXXHi-Capacity Cartridge Drive Test

Passed 220-XXX-XXXHi-Capacity Cartridge Drive

error

301-XXX-XXXKeyboard error

301-000-XXXKeyboard Test Passed

302-000-XXXMouse Test Passed

302-XXX-XXXMouse error

303-000-XXXJoystick Test Passed

303-XXX-XXXJoystick error

305-000-XXXMonitor DDC Test Passed

305-250-XXXMonitor DDC self test failure

415-000-XXX

Modem Test Passed 415-XXX-XXXModem error

1. Hard Disk Drive Cable

2. Check power supply voltages

3. Hard Disk drive (IDE)

4. System board

1. Hard Disk Drive Cable

2. Check power supply voltages

3. Hard Disk drive (SCSI)

4. SCSI adapter card

5. System board

1. No action

1. Remove the Hi-Capacity Cartridge Drive and

re-test the system

1. Keyboard

2. Check and test mouse

3. System board

1. No action

1. Mouse

2. Check and test Keyboard

3. System board

1. No action

1. Remove the Joystick and re-test the system

1. No action

1. Run Setup to enable DDC

2. Cable

3. Monitor

4. Video card

5. System board

1. No action

1. Remove the Modem and re-test the system

20 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

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Chapter 2. Types 6568/6569/6648/6649

Product description .........23

Specifications Information (ISO/ANSI) . . 24 Specifications - Types

6568/6569/6648/6649 ........24

General checkout ..........26

Module test menu and hardware

configurationreport........28

Keyboard ............29

Printer.............29

Power supply ..........30

20-pin main power supply connection . . 31

Display ............32

Diagnostics, test and recovery information . . 33

Power-On Self-Test (POST) ......33

POST beep codes .........33

Errorcodeformat.........34

Product Recovery Program menu ....34

IBM PC Enhanced Diagnostics .....35

Enhanced Diagnostics download or

diskette ...........35

Navigating through the diagnostics

programs...........36

Running diagnostics tests .....36

Test selection..........36

IBM PC Enhanced Memory Diagnostics 36 Alert-On LAN Asset ID

™

test .......37

test .........37

Testresults..........37

Hard file Smart test .......38

IBM Fixed Disk Optimized Test . . . 38 Quick and Full erase - hard drive . . . 39

Iomega Zip drive test .......40

Asset EEPROM backup ......40

Viewing the test log .......40

SIMM/DIMM/RIMM memory errors 40

Setup Utility program ........41

Hard disk drive boot error ......42

When to use the Low-Level Format

program............42

Preparing the hard disk drive for use . . 43

Additional service information ......44

Replacing a processor ........45

Replacing a system board ......45

Security features .........46

Passwords ..........46

Power-onpassword......46

Removing a power-on password . . 46

Administrator password .....47

Administrator password control . . 47

Operating system password ....47

Vital product data ........47

Management Information Format (MIF) 47

Alert on LAN .........48

Hard disk drive jumper settings ....48

CD-ROM drive jumper settings ....49

BIOSlevels...........49

Flash (BIOS/VPD) update procedure. . . 50

Flash recovery boot block jumper ....50

Power management ........51

Automatic configuration and power

interface (ACPI) BIOS .......51

Advanced Power Management ....51

Automatic Hardware Power

Management features .......52

Setting Automatic Hardware Power

Management features .......52

AutomaticPower-Onfeatures....53

Network settings .........53

Flash over LAN (update POST/BIOS

overnetwork).........54

WakeonLAN.........54

System board memory .......55

Supported memory configuration . . . 55

Computer exploded view -

Types 6568/6569/6648/6649 ......55

Input/Output connectors ......56

Cover removal ..........57

Replacingthecover........57

EMC shield (CD-ROM drive bay) ....58

EMC shield (system board) ......58

Installing adapters .........59

Adapter slots .........59

CD-ROM drive removal and replacement 60

Internal drive removal .......63

3.5″ drive removal ........63

Hard drive removal .......64

Fan/speaker bracket removal .....64

Power supply removal .......65

Components of the riser card .....65

A40 and A40P system board layout ....67

System board locations .......67

A40/A40P System board jumper settings 67

A40/A40P Clear CMOS/Flash Boot

BlockRecovery.........67

A40/ A40P Processor Speed Settings . . 68 A40/A40P Diskette Write Access . . . 68

Symptom-to-FRUindex........69

Beepsymptoms..........70

No-beepsymptoms ........72

POST error codes .........72

Miscellaneous error messages .....87

Undetermined problems ........90

Model tables - Country/Region/Language . . 91

Parts - Types 6568/6569/6648/6649 ....92

Parts listing ...........93

Keyboards - 6568/6569

(PCNext Lite Pearl White) .....95

Keyboards - 6648/6649

(PCNextLiteBlack).......96

ComputerPowerCords......98

Display and Monitor Information . . . 98

Special tools ...........98

22 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

Product description

The NetVista type 6568/6569/6648/6649 computers are available in2x3(two I/O adapter slots plus Ethernet, and three drive bays).

v Type 6568 and 6569 are the white desktop types with the A40 and A40P

system boards, respectively.

v Type 6648 and 6649 are the black desktop types with the A40 and A40P

system boards, respectively.

v Security

– Administrator password – Cover lock – Power-on password – Operating system password – U-bolt and cable (optional for some models)

v CMOS backup battery (lithium) v Common parts

– Diskette drive – Hard disk drive – Keyboard – Power supply – Mouse

Chapter 2. Types 6568/6569/6648/6649 23

Specifications Information (ISO/ANSI)

The machine type specifications information on the following pages was determined in controlled acoustical environments according to procedures specified by the American National Standards Institute (ANSI) S12.10 and ISO 7779, and are reported in accordance with ISO 9296. Actual sound pressure levels in your location might differ from the average values stated because of room reflections and other nearby noise sources. The declared sound power levels indicate an upper limit, below which a large proportion of machines will operate.

Specifications - Types 6568/6569/6648/6649

Feature Description Size Depth: 360 mm (14.2 inches)

Height: 87 mm (3.43 inches)

Width: 345 mm (13.6 inches)

Weight Minimum configuration as shipped:

8.2kg(18lb)

Maximum configuration as shipped:

8.6kg(19lb)

Environment Air temperature:

v System on: 10 to 35 C

(50to95F)

v System off: 10 to 43 C

(50to110F)

Humidity:

v System on: 8% to 80% v System off: 8% to 80%

Maximum altitude: 2134 m (7000 ft.)

Heat Output Approximate heat output in BTUs per hour:

v Minimum:

205 BTU/hr. (60 watts)

v Maximum:

375 BTU/hr. (110 watts)

24 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

Feature Description Electrical Input Sine-wave input (47 to 63 Hz) required

Input voltage range:

v Minimum: 90 V AC v Maximum: 265 V AC

Input kVA (approximately):.

v Minimum: 0.08 kVA v Maximum: 0.16 kVA (as shipped)

Airflow Approximately 0.25 cubic meters/minute (9 cubic feet/minute) Acoustical Noise Emission

Values

Average sound pressure levels:

At operator position:

v 43 dB operating v 38 dB idle

At bystander position (1 meter):

v 37 dB operating v 33 dB idle

Declared (upper limit) sound power levels:

v 5.1 bels operating v 4.8 bels idle

For additional information, see the ISO Supplier’s Declaration, which is available from IBM.

Chapter 2. Types 6568/6569/6648/6649 25

General checkout

This general checkout procedure is for type 6568/6569/6648/6649 computers.

Attention:

Diagnostic error messages appear when a test program finds a problem with a hardware option. For the test programs to properly determine if a test Passed, Failed or Aborted, the test programs check the error-return code at test completion. See “IBM PC Enhanced Diagnostics” on page 35.

General error messages appear if a problem or conflict is found by an application program, the operating system, or both. For an explanation of these messages, refer to the information supplied with that software package.

Notes:

2. Before replacing any FRUs, ensure that the latest level of BIOS is installed

3. If multiple error codes are displayed, diagnose the first error code

4. If the computer hangs with a POST error, go to “Symptom-to-FRU index”

5. If the computer hangs and no error is displayed, go to “Undetermined

6. If an installed device is not recognized by the diagnostics program, that

The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving or formatting. Data or programs can be overwritten if you select an incorrect drive.

Type 6568/6569/6648/6649 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

a. Select Start Options in the Configuration/Setup Utility program (see

“Setup Utility program” on page 41).

b. Set Power-On Self-Test to Enhanced.

on the system. A down-level BIOS might cause false errors and unnecessary replacement of the system board. For more information on how to determine and obtain the latest level BIOS, see “BIOS levels” on page 49.

displayed.

on page 69.

problems” on page 90.

device might be defective.

26 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

001

1. Power-off the computer and all external devices.

2. Check all cables and power cords.

3. Make sure the system board is seated properly.

4. Set all display controls to the middle position.

5. Power-on all external devices.

6. Power-on all external devices.

7. Power-on the computer.

8. Check for the following response:

v Readable instructions or the Main Menu.

DID YOU RECEIVE THE CORRECT RESPONSE?

If NO, continue to 002.

If YES, proceed to 003.

002

If the Power Management feature is enabled, do the following:

1. Start the Configuration/Setup Utility program (see “Setup Utility program” on page 41)

2. Select Power Management from the Configuration/Setup Utility program menu.

3. Select APM.

4. Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow

(}) or Right Arrow (Æ) to change the setting.

5. Select Automatic Hardware Power Management.

6. Set Automatic Hardware Power Management to Disabled.

-or-

Go to “IBM PC Enhanced Diagnostics” on page 35.

003

Run the IBM PC Enhanced Diagnostics test. If necessary, refer to “Diagnostics, test and recovery information” on page 33.

v If you receive an error, replace the part that the diagnostic program calls

out or go to “IBM PC Enhanced Diagnostics” on page 35.

v If the test stops and you cannot continue, replace the last device tested.

Chapter 2. Types 6568/6569/6648/6649 27

v If the computer has incorrect keyboard responses, go to “Keyboard” on

page 29.

v If the printer has incorrect responses, go to “Printer” on page 29. v If the display has problems such as jittering, rolling, shifting, or being out

of focus, go to “Display” on page 32.

Module test menu and hardware configuration report

Depending on the diagnostics version level you are using, the installed devices in the computer are verified in one of two ways.

1. At the start of the diagnostic tests, the Module Test Menu is displayed. Normally, all installed devices in the computer are highlighted on the menu.

2. At the start of the diagnostic tests, the main menu appears. From this menu, select System Info, then select Hardware Configuration from the next menu. Normally, all installed devices in the computer are highlighted on this report.

If an installed device is not recognized by the diagnostics program, then review the following:

v The diagnostic code for the device is not in the Enhanced Diagnostics

utility. Run the diagnostics provided with that device.

v The missing device is defective or it requires an additional diskette or

service manual.

v An unrecognizable device is installed. v A defective device is causing another device not to be recognized. v The SCSI controller failed (on the system board or SCSI adapter). v Use the procedure in “Undetermined problems” on page 90 to find the

problem.

If a device is missing from the list, replace it. If this does not correct the problem, use the procedure in “Undetermined problems” on page 90.

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Keyboard

Note: If a mouse or other pointing device is attached, remove it to see if the

001

- Power-off the computer.

Disconnect the keyboard cable from the system unit.

Power-on the computer and check the keyboard cable connector on the system unit for the voltages shown.

All voltages are 5%.

error symptom goes away. If the symptom goes away, the mouse or pointing device is defective.

Printer

Pin 1

2 3 4

Voltage (Vdc) +5.0 Reserved Ground +5.0 +5.0 Reserved

ARE THE VOLTAGES CORRECT?

If NO, continue with 002.

If YES, proceed to 003.

002

Replace the system board.

003

On keyboards with a detachable cable, replace the cable. If the problem remains or if the cable is permanently attached to the keyboard, replace the keyboard. If the problem remains, replace the system board.

1. Make sure the printer is properly connected and powered on.

2. Run the printer self-test.

If the printer self-test does not run correctly, the problem is in the printer. Refer to the printer service manual.

Chapter 2. Types 6568/6569/6648/6649 29

If the printer self-test runs correctly, install a wrap plug in the parallel port and run the diagnostic tests to determine which FRU failed.

If the diagnostic tests (with the wrap plug installed) do not detect a failure, replace the printer cable. If that does not correct the problem, replace the system board or adapter connected to the printer cable.

Power supply

If the power-on indicator is not on, the power supply fan is not running, or the computer will not power-off, use the following procedures.

Check/Verify FRU/Action

Check the following for proper installation.

v Power Cord v On/Off Switch connector v On/Off Switch Power Supply connector v System Board Power Supply connectors v Microprocessor(s) connection

Check the power-on switch for continuity. Power Cord Check the power-on switch for continuity. Power-on Switch

If the above are correct, check the following voltages.

Reseat

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20-pin main power supply connection

See “A40 and A40P system board layout” on page 67 for connector locations.

Attention

These voltages must be checked with the power supply cables connected to the system board.

Pin Signal Function

1 3.3 V +3.3 V dc 2 3.3 V +3.3 V dc 3 COM Ground 4 5V +5Vdc 5 COM Ground 6 5V +5Vdc 7 COM Ground 8 POK Power Good 9 5VSB Standby Voltage 10 12 V +12 V dc 11 3.3 V +3.3 V dc 12 -12V -12Vdc 13 COM Ground 14 PS-ON DC Remote Enable 15 COM Ground 16 COM Ground 17 COM Ground 18 No voltage Not used 19 5V +5Vdc 20 5V +5Vdc

If the voltages are not correct, and the power cord is good, replace the power supply.

Chapter 2. Types 6568/6569/6648/6649 31

Display

If the screen is rolling, replace the display assembly. If that does not correct the problem, replace the video adapter (if installed) or replace the system board.

If the screen is not rolling, use the following procedure to run the display self-test.

1. Power-off the computer and display.

2. Disconnect the display signal cable.

3. Power-on the display.

4. Turn the brightness and contrast controls clockwise to their maximum

setting.

5. Check for the following conditions. v You should be able to vary the screen intensity by adjusting the contrast

and brightness controls.

v The screen should be white or light gray, with a black margin (test

margin) on the screen.

Note: The location of the test margin varies with the type of display. The

test margin might be on the top, bottom, or one or both sides.

If you do not see any test margin on the screen, replace the display. If there is a test margin on the screen, replace the video adapter (if installed) or replace the system board.

Note: During the first two or three seconds after the display is powered

on, the following might occur while the display synchronizes with the computer.

v Unusual patterns or characters v Static, crackling, or clicking sounds v A “power-on” hum on larger displays

A noticeable odor might occur on new displays or displays recently removed from storage.

These sounds, display patterns, and odors are normal. Do not replace any parts.

If you are unable to correct the problem, go to “Undetermined problems” on page 90.

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Diagnostics, test and recovery information

The following tools are available to help identify and resolve hardware-related problems.

v Power-On Self-Test (POST)

– POST Beep Codes – Error Code Format

v IBM PC Enhanced Diagnostics v Recovery utility

– Full recovery – Partial recovery

v Repair utility

Power-On Self-Test (POST)

Each time you power-on the system, it performs a series of tests that check the operation of the system and some options. This series of tests is called the Power-On Self-Test,orPOST. POST does the following operations.

v Checks some basic system-board operations v Checks the memory operation v Starts the video operation v Verifies that the diskette drive is working v Verifies that the hard disk drive is working

If the POST finishes without detecting any problems, a single beep sounds and the first screen of the operating system or application program appears.

Note: Type 6568/6569/6648/6649 computers default to come up quiet (no

beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1. Select Start Options in the Configuration/Setup Utility program

(see “Setup Utility program” on page 41).

2. Set Power-On Self-Test to Enhanced.

If the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system.

POST beep codes

The Power-On Self-Test generates a beeping sound to indicate successful completion of POST or to indicate that the tests detect an error.

Chapter 2. Types 6568/6569/6648/6649 33

One beep and the appearance of text on the display indicates successful completion of the POST. More than one beep indicates that the POST detects an error.

Error code format

This section provides an explanation of the encoded non-SCSI and SCSI POST error codes.

Error messages are displayed on the screen as three, four, five, eight, twelve, or thirteen digits. An X in an error message can be any number or letter. The shorter POST errors are highlighted in the Symptom-to-FRU Index. Some digits will represent different information for SCSI errors versus non-SCSI errors.

The following figure shows which digits display the shorter POST errors. The figure also defines additional SCSI information.

RDDDPLSCB QEET

est state

rror code Extension

ualifier

us (0=internal 1=external)

apacity of the device

lot number of the device

UN (usually 0)

UN (SCSI ID #)

evice Number

eserved Digit (usually 0)

Notes:

1. Non-IBM device error codes and documentation supersede this list.

2. Duplicate SCSI ID settings will cause misleading error symptoms or

messages.

Product Recovery Program menu

Type 6568/6569/6648/6649 machines have recovery and diagnostics programs on a separate hard drive partition. The recovery CD and Enhanced Diagnostics diskette are not shipped with the machine or the HMM. To download diagnostics tests or to order a recovery CD, see “Enhanced Diagnostics download or diskette” on page 35.

At startup, after the machine tests the DIMM memory (if Power-on Self Test is set to Enhanced), the machine displays the following:

To start the Product Recovery Program, press F11

After depressing F11, you are given the following options.

v Full recovery

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This utility reformats the hard drive and restores all original files.

v Partial recovery

This utility reformats the hard drive and restores the Windows operating system and all device drivers

v Repair

This is the emergency repair utility, and should not be used to install Windows components.

v System utilities

1. Run diagnostics This selection accesses the IBM PC Enhanced Diagnostics.

2. System info

3. Create recovery/ repair diskette

IBM PC Enhanced Diagnostics

The IBM PC Enhanced Diagnostics programs use a full range of diagnostic utilities to determine the operating condition of the computer’s hardware components.

The diagnostic program includes the following: v PC-Doctor’s Diagnostic Software

This interface serves as the control program for running both the IBM PC Enhanced Memory Diagnostics and the suite of diagnostic tests provided by PC-Doctor.

v IBM PC Enhanced Memory Diagnostics

The memory diagnostic tests determine which memory module (SIMM or DIMM) is defective and report the socket where the failing module is located. The Memory diagnostics can run a quick and full test of the system. Diagnostics can also be run on a single SIMM or DIMM.

Note: See “Chapter 1. IBM PC Enhanced Diagnostics error codes” on page 1

for the specific error codes.

Enhanced Diagnostics download or diskette

The IBM PC Enhanced Diagnostics are available on-line at

http://www.ibm.com/

v Select Support. v Select Desktop computing from the ″Search by Category″ pull-down menu. v Select NetVista from the ″Product Family″ list. v Search for the machine type in the ″Quick Path″ box on the left. v Select Diagnostics from the ″Downloadable files by Category″ menu or

select the link to PC Enhanced Diagnostics from the ″Downloadable files by date″ list.

Chapter 2. Types 6568/6569/6648/6649 35

Navigating through the diagnostics programs

Use the cursor movement keys to navigate within the menus.

v The Enter key is used to select a menu item. v The Esc key is used to back up to the previous menu. v For online help select F1.

Running diagnostics tests

There are four ways to run the diagnostic tests.

1. Using the cursor movement keys, highlight Run Normal Test or Run Quick Test from the Diagnostics Menu and then press Enter.

This will automatically run a pre-defined group of tests from each test category. Run Normal Test runs a more extensive set of tests than does Run Quick Test and takes longer to execute.

2. Press F5 to automatically run all selected tests in all categories. See ″Test Selection″.

3. From within a test category, press Ctrl-Enter to automatically run only the selected tests in that category. See ″Test Selection″.

4. Using the cursor movement keys, highlight a single test within a test category, then press Enter. This will run only that test.

Press Esc at any time to stop the testing process.

Test results, (N/A, PASSED, FAILED, ABORTED), are displayed in the field beside the test description and in the test log. See “Viewing the test log” on page 40.

Test selection

To select one or more tests, use the following procedure.

1. Open the corresponding test category.

2. Using the cursor movement keys, highlight the desired test.

3. Press the space bar.

A selected test is marked by >>. Pressing the space bar again de-selects a test and removes the chevron.

4. Repeat steps 2 and 3 above to select all desired tests.

IBM PC Enhanced Memory Diagnostics

The IBM PC Enhanced Memory Diagnostics provide the capability to identify a particular memory module (SIMM or DIMM) which fails during testing. Use the System Board Layout section to reference the memory sockets, or select F1 twice to load the Online Manual and select Chapter 11, ″SIMM/DIMM/RIMM Locator″.

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Follow the steps below to locate the IBM PC Enhanced Memory Diagnostics test options.

1. Select the DIAGNOSTICS option on the toolbar and press Enter.

2. Highlight either the Memory Test-Full or Memory Test-Quick option and

press Enter.

3. Memory Test-Full The full memory test will take about 80 seconds per MB of memory and

will detect marginal, intermittent, and solid (stuck) memory failures.

4. Memory Test-Quick The quick memory test will take about 20 seconds per MB of memory and

will detect solid (stuck) memory failures only.

Notes

Either level of memory testing can be performed on all memory or a single SIMM or DIMM socket.

Only sockets containing a SIMM or DIMM can be selected for testing.

Unpopulated sockets are noted by ........ beside the test description.

Alert-On LAN™test

The Alert On LAN test does the following:

v Determines if Alert On LAN is supported on the system. v Checks the revision ID register. v Verifies the EEPROM checksum. v Validates that a software alert can be sent.

™

Asset ID

test

The Asset ID test does the following:

v Determines if Asset ID is supported on the system. v Verifies the EEPROM areas. v Performs an antenna detection test.

Test results

IBM PC Enhanced Diagnostic test results will produce the following error code format:

Function Code Failure Type DeviceID Date ChkDigits Text

v Function Code:

Represents the feature or function within the PC.

v Failure Type:

Chapter 2. Types 6568/6569/6648/6649 37

Represents the type of error encountered.

v DeviceID:

Contains the component’s unit-ID which corresponds to either a fixed disk drive, removable media drive, serial or parallel port, processor, specific SIMM or DIMM, or a device on the PCI bus.

v Date:

Contains the date on which the diagnostic test was run. The date is retrieved from CMOS and displayed using the YYYYMMDD format.

v ChkDigits:

Contains a 2-digit check-digit value to ensure the following:

– Diagnostics were run on the specified date. – Diagnostics were run on the specified IBM computer. – The diagnostic error code is recorded correctly.

v Text:

Description of the error.

Note

See “Chapter 1. IBM PC Enhanced Diagnostics error codes” on page 1 for error code listings.

Hard file Smart test

Use the Hard File Smart Test when the system management tool has detected a hard file SMART alert.

The Smart test does the following:

v Interrogates IDE devices for support of the SMART instruction set. v Issues a ENABLE SMART command to make sure SMART functionality is

active.

v Checks the SMART RETURN STATUS command to determine if any

thresholds have been exceeded.

If thresholds have been exceeded, an error message is shown, and the test fails. If no SMART is supported by the drive, the test returns with ″N/A″.

IBM Fixed Disk Optimized Test

You can use the IBM Fixed Disk Optimized Test to identify a particular area of a hard disk that fails during testing. You can also use this test to correct types of errors.

To run the Fixed Disk Optimized Test, do the following:

1. From the toolbar, select Diagnostics.

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2. Select Fixed Disk Optimized Test.

3. Select one of the tests:

v Hard Disk Test - Full performs a complete test of the hard disk drive. v Hard Disk Test - Quick performs a subset of the full hard disk tests. v Start SMART Hard Disk Test initiates an IDE extended offline self-test. v SMART Hard Disk Test Results runs the IDE extended offline self-test

and displays the results.

You can run the Start SMART Hard Disk Test and then continue with other diagnostics tests before running the Hard Drive Self-Test Results.

Quick and Full erase - hard drive

The IBM PC Enhanced Diagnostics Program offers two hard drive format utilities:

v Quick Erase Hard Drive v Full Erase Hard Drive

The Quick Erase Hard Drive provides a DOS utility that performs the following steps.

v Destroys the Master Boot Record (MBR) on the hard drive. v Destroys all copies of the FAT Table on all partitions (both the master and

backup).

v Destroys the partition table. v Provides messages that warn the user that this is a non-recoverable process.

The Full Erase Hard Drive provides a DOS utility that performs the following steps.

v Performs all the steps in Quick Erase. v Provides a DOS utility that writes random data to all sectors of the hard

drive.

v Provide an estimate of time to completion along with a visual

representation of completion status.

v Provides messages that warn the user about non-recoverable process.

Important

Make sure that the customer backs up all data before using the Quick or Full Erase function.

To select the Quick Erase or Full Erase Hard Drive utility, use the following procedure.

Chapter 2. Types 6568/6569/6648/6649 39

1. Select the UTILITY option on the toolbar and press Enter.

2. Select either the QUICK ERASE or FULL ERASE HARD DISK option and

follow the instructions.

Iomega Zip drive test

Use the Iomega Zip Drive Test to test the Zip drive and the drive interface. The test takes about 20 seconds to run.

The default tests the following:

v Controller v Max Seek (50 times) v Random Seek (300 sectors)

Asset EEPROM backup

When replacing a system board, this utility allows the backup of all Asset information from the EEPROM to diskette. This utility also restores data to the EEPROM from diskette after replacement of the system board.

To run this utility, use the following procedure.

v Select Utility v Select Asset EEPROM Backup v Follow instructions on screen.

Viewing the test log

Errors reported by the diagnostic test will be displayed by the program as a failed test.

To view details of a failure or to view a list of test results, use the following procedure from any test category screen.

v Press F3 to activate the log file. v Press F3 again to save the file to diskette or F2 to print the file.

SIMM/DIMM/RIMM memory errors

SIMM/DIMM/RIMM error messages issued by the IBM PC Enhanced Diagnostics.

Message Failure Found Recommended Actions

2xx-1y A memory error was detected in

SIMM socket Y.

Replace the SIMM in the socket identified by the last digit of the error code.

Re-run the test.

If the same error code occurs again, replace the system board.

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Message Failure Found Recommended Actions

2xx-2y A memory error was detected in

DIMM/RIMM socket Y

Corrupt BIOS Information in BIOS is not as

expected.

Not able to find expected DMI information from BIOS.

Memory controller chipset vendor ID does not match expected value.

Test aborted by user User stopped test. Restart test.

Replace the DIMM/RIMM in the socket identified by the last digit of the error code.

Re-run the test.

If the same error code occurs again, replace the system board or where memory is on the processor card, replace the processor card.

Reflash the BIOS.

Perform boot block recovery.

Replace the system board.

Note: Y is the SIMM/DIMM/RIMM socket number. Use the System Board

Layout section in the latest Hardware Maintenance Manual (HMM) to reference the memory sockets.

Setup Utility program

Attention

A customized setup configuration (other than default settings) might exist on the computer you are servicing. Running the Setup Utility program might alter those settings. Note the current configuration settings and verify that the settings are in place when service is complete.

The Setup Utility (configuration) program is stored in the permanent memory of the computer. This program includes settings for the following:

v System Summary v Product Data v Devices and I/O Ports v Start Options v Date and Time v System Security

Chapter 2. Types 6568/6569/6648/6649 41

v Advanced Setup v Power Management

To run the Setup Utility program, use the following procedure.

1. Power-off the computer and wait for a few seconds until all in-use lights go off.

2. Power-on the computer.

3. When the Setup Utility prompt appears on the screen during start-up,

press F1. The Setup Utility menu will appear.

4. Follow the instructions on the screen.

5. When finished, select System Summary to verify that any configuration

changes have been accepted.

Hard disk drive boot error

A hard disk drive boot error (error codes 1962 and I999030X) can have the following causes.

Cause Action

The start-up drive is not in the boot sequence in configuration.

No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the start-up drive is corrupted. The drive must be formatted, do the following:

The drive is defective. Replace the hard disk drive.

Check the configuration and ensure the start-up drive is in the boot sequence.

1. Attempt to access and recover (back-up) the failing hard disk drive.

2. Using the operating systems programs, format the hard disk drive.

3. Go to “Preparing the hard disk drive for use” on page 43.

When to use the Low-Level Format program

Notes

1. The low-level format is not available on all diagnostic diskettes.

2. Before formatting the hard disk drive, make a back-up copy of the

files on the drive to be formatted.

Use the Low-Level Format program in the following situations:

v When you are installing software that requires a low-level format. v When you get recurring messages from the test programs directing you to

run the Low-Level Format program on the hard disk.

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v As a last resort before replacing a hard disk drive.

Preparing the hard disk drive for use

When the Low-Level Format program is finished, restore to the hard disk all the files that you previously backed up.

1. Partition the remainder of the hard disk for the operating system. (The commands vary with the operating system. Refer to the operating system manual for instructions.)

2. Format the hard disk using the operating system. (The commands vary with the operating system. Refer to the operating system manual for instructions.)

3. Install the operating system.

You are now ready to restore the files.

Chapter 2. Types 6568/6569/6648/6649 43

Additional service information

The following additional service information supports types 6568/6569/6648/6649.

v “Replacing a processor” on page 45 v “Replacing a system board” on page 45 v “Security features” on page 46 v “Passwords” on page 46 v “Vital product data” on page 47 v “Management Information Format (MIF)” on page 47 v “Alert on LAN” on page 48 v “Hard disk drive jumper settings” on page 48 v “CD-ROM drive jumper settings” on page 49 v “BIOS levels” on page 49 v “Flash (BIOS/VPD) update procedure” on page 50 v “Flash recovery boot block jumper” on page 50 v “Power management” on page 51 v “Network settings” on page 53 v “Flash over LAN (update POST/BIOS over network)” on page 54 v “Wake on LAN” on page 54 v “System board memory” on page 55

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Replacing a processor

Make sure the processor is fully seated in its socket and that the goal post latches are engaged.

Important

v Make sure the air baffle is installed to prevent processor overheating. v If the processor is not installed correctly, the system board and the

processor can be damaged.

Replacing a system board

Important

Before replacing a system board, back up Asset information with PC-Doctor by using the “Asset EEPROM backup” on page 40.

Notes

1. The BIOS and Vital Product Data (VPD) for the computer you are servicing must be installed on the new system board (FRU) after it is installed in the computer. To do this, you must run the Flash Update program using the Flash Update diskette. See “BIOS levels” on page 49, “Vital product data” on page 47, and “Flash (BIOS/VPD) update procedure” on page 50.

2. Always ensure the latest level of BIOS is installed on the computer. A down level BIOS may cause false errors and unnecessary replacement of the system board.

3. The processor is a separate FRU from the system board and is not included with the system board FRU. If you are instructed to replace the system board, use the following procedure.

a. Remove the processor from the old system board and install it on

the new system board.

b. Remove any of the following installed options on the old system

board, and install them on the new system board. v Memory modules

c. Ensure that the new system board jumper settings match the old

system board jumper settings.

d. If the new system board does not correct the problem, reinstall

the options on the old system board, reinstall the old system board, then replace the processor.

Chapter 2. Types 6568/6569/6648/6649 45

Security features

Security features in this section include the following:

v Passwords v Vital Product Data v Management Information Format (MIF) v Alert on LAN

Passwords

The following section provides information about computer hardware and software-related passwords.

v Power-on Password v Administrator Password v Operating System Password

Power-on and Administrator passwords are set in the Setup Utility program. See “Setup Utility program” on page 41 for information about running the Setup Utility.

Power-on password: A power-on password denies access to the computer by an unauthorized user when the computer is powered on. When a power-on password is active, the password prompt appears on the screen each time the computer is powered on. The computer starts after the proper password is entered.

Removing a power-on password: To service a computer with an active and unknown power-on password, power-off the computer and use the following procedure.

Note

On some models, this procedure will also remove the administrator password.

1. Unplug the power cord and remove the top cover.

2. Refer to “A40 and A40P system board layout” on page 67 to find the

recovery jumper.

3. Move the recovery jumper from normal to clear.

4. Power-on the computer. The system senses the change in the position and

erases the password. It is necessary to move the jumper back to the previous position.

5. Remind the user to enter a new password when service is complete.

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Administrator password: The administrator password is used to restrict access to the Configuration/Setup Utility program. If the administrator password is activated, and you do not enter the administrator password, the configuration can be viewed but not changed.

Note

Type 6568/6569/6648/6649 has Enhanced Security Mode. If Enhanced Security mode is enabled and there is no password given, the computer will act as if Enhanced Security is disabled.

If Enhanced Security is Enabled and an administrator password is given, the administrator password must be entered to use the computer. If the administrator password is lost or forgotten, the system board in the computer must be replaced in order to regain access to the Configuration/Setup Utility program.

Administrator password control: The Administrator password is set in the Setup Configuration. Refer to “Setup Utility program” on page 41.

Operating system password: An operating system password is very similar to a power-on password and denies access to the computer by an unauthorized user when the password is activated. The computer is unusable until the password is entered and recognized by the computer.

Vital product data

Each computer has a unique Vital Product Data (VPD) code stored in the nonvolatile memory on the system board. After you replace the system board, the VPD must be updated. To update the VPD, see “Flash (BIOS/VPD) update procedure” on page 50.

Management Information Format (MIF)

Management Information Format (MIF) is a file used to maintain a list of the system unit serial number along with all serialized components (for example, system board, riser card, memory, and processor).

At the time of computer manufacture, the EPROM will be loaded with the serial numbers of the system and all major components. The customer will have access to the MIF file via the DMI MIF Browser that is installed with the preload and is also available on the SSCD that is provided with the system.

A company called Retain-a-Group is a central data warehouse offering serial number data management. Retain-a-Group acts as a focal point to law enforcement. The customer has the option to purchase serial number

Chapter 2. Types 6568/6569/6648/6649 47

information and services from Retain-a-Group. It is the customer’s responsibility to maintain the MIF file and to inform Retain-a-Group of any changes to the file.

Some customers may request their servicers to assist them in maintaining the MIF file when serialized components are replaced during hardware service. This assistance is between the customer and the servicer. The servicer can use the DMI MIF Browser to update the MIF information in the EPROM. It is anticipated that some servicers might charge for this service.

To update the EPROM using the DMI MIF Browser, use the following procedure.

1. Click Start from the desktop, then Programs.

2. Select IBM SystemView Agent

3. Select the Serial Number Information icon

4. Click the plus sign to expand.

5. Select the component you want to view or edit.

6. Double click on the component you want to change.

7. Enter new data in the Value field, then click Apply.

Alert on LAN

Alert on LAN provides notification of changes in the computer, even when the computer power is turned off. Working with DMI and Wake on LAN

technologies, Alert on LAN helps to manage and monitor the hardware and software features of the computer. Alert on LAN generates notifications to the server of these occurrences:

v Computer disconnected from the network v Computer unplugged from the power outlet v All POST errors v Operating system or POST hang condition

Alert on LAN events are configured to be Enabled or Disabled from the LAN server only, and not from the computer. See the LAN administrator for configuration status information.

Hard disk drive jumper settings

IDE hard disk drives for the NetVista series computers use jumpers to set the drives as primary (master) or secondary (slave).

Note

For drives not shown below, refer to the label on the hard disk drive for the hard disk drive settings.

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1Primary (Master) Hard Disk Drive

2Secondary (Slave) Hard Disk Drive

CD-ROM drive jumper settings

Type 6568/6569/6648/6649 machines support only the 24X slim CD-ROM drive. Thus there are no primary versus secondary jumper settings.

BIOS levels

An incorrect level of BIOS can cause false error and unnecessary FRU replacement. Use the following information to determine the current level of BIOS installed in the computer, the latest BIOS available for the computer, and where to obtain the latest level of BIOS.

v Current Level BIOS information

– Run the Configuration Utility to determine the level of BIOS installed.

v Sources for determining the latest level BIOS available

IBM PC Company Home Page

http://www.ibm.com/pc/us/

Chapter 2. Types 6568/6569/6648/6649 49

2. PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3. HelpCenter

4. Levels 1 and 2 Support

5. RETAIN

v Sources for obtaining the latest level BIOS available

IBM PC Company Home Page

http://www.ibm.com/pc/us/

2. PC PartnerInfo-Technical Database (CTSTIPS.NSF)

3. HelpCenter

4. Levels 1 and 2 Support

To update (flash) the BIOS, see “Flash (BIOS/VPD) update procedure” on page 50.

Flash (BIOS/VPD) update procedure

Attention

Refer to the information label located inside the system unit cover for any model-specific information.

1. Power-off the computer.

2. Insert the flash update diskette into drive A.

3. Power-on the computer.

4. When the Update Utility appears; select the country/keyboard, then press

Enter.

5. If the computer serial number was previously recorded, the number is

displayed with an option to update it. Press Y to update the serial number.

6. Type the 7-digit serial number of the computer you are servicing, then

press Enter.

7. Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

Flash recovery boot block jumper

Attention

If an interruption occurs during a Flash/BIOS upgrade, the BIOS might be left in an unusable state. The Boot Block jumper enables you to restart the system and recover the BIOS.

To perform a Flash/BIOS recovery using the recovery jumper, use the following procedure.

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1. Power-off the computer and remove the cover.

2. Move the system board recovery jumper to the clear position. Refer to

“A40 and A40P system board layout” on page 67 or the label inside the computer for more information.

3. Insert the upgrade diskette into the diskette drive.

4. Power-on the computer. The IBM Logo will appear.

5. When the Flash Update Utility appears, select the country/keyboard, then

press Enter.

6. If the computer serial number was previously recorded, the number is

displayed with an option to update it. Press Y to update the serial number.

7. Type the 7-digit serial number of the computer you are servicing, then

press Enter.

8. Follow the instructions on the screen to complete the flash (BIOS/VPD) update procedure.

9. When you are instructed to reboot the computer, power-off the computer and move the recovery jumper to the normal position. Then replace the cover and power-on the computer.

Power management

Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced Power Management and Rapid Resume Manager are features of some personal computers.

™

Automatic configuration and power interface (ACPI) BIOS

Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management (APM) BIOS mode are ignored. Not all operating systems support ACPI BIOS mode.

Advanced Power Management

Energy-saving settings can be viewed and changed by using the Advanced Power Management menu in the Configuration/Setup Utility program.

Attention

If a device, such as a monitor, does not have power-management capabilities, it can be damaged when exposed to a reduced-power state. Before making energy-saving selections for the monitor, check the documentation supplied with the monitor to see if it supports Display Power Management Signaling (DPMS).

Chapter 2. Types 6568/6569/6648/6649 51

Automatic Hardware Power Management features

Automatic Hardware Power Management can reduce the power states of the computer, processor, and monitor (if the monitor supports DPMS) if they are inactive for a predetermined length of time.

There are three levels of specified time that the computer must be inactive before the power management options that are selected take effect. Select the amount of time that is offered within each level.

Level 1 Set time from 5 minutes to 4 hours. Level 2 Set time from 10 minutes to 5 hours. Level 3 Set time from 15 minutes to 6 hours.

At each level, you can define the amount of energy savings by specifying values for the following options.

System Power

– Select On for the computer to remain on. – Select Off for the computer to shut down.

Processor Speed

Set the microprocessor to be disabled,ortorunat1, 10, 25,or50 percent of its internal clock speed.

Display

Set display to be disabled or to be reduced at these power states: – Standby: Screen is blank, but can be restored immediately when any

activity is detected.

– Suspend: Monitor uses less power than in Standby mode. Screen image

is restored after a few seconds when any activity is detected.

– Off: Monitor power is off. Press Monitor power button to restore power.

On some monitors, you might have to depress the power button twice.

Setting Automatic Hardware Power Management features

1. Start the Configuration/Setup Utility program (see “Setup Utility program” on page 41).

2. Select Advanced Power Management from the Configuration/Setup Utility program menu.

3. Select the APM BIOS Mode and be sure it is set to Enabled. If it is not, press Left Arrow (}) or Right Arrow (Æ) to change the setting.

4. Select Automatic Hardware Power Management.

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5. Set Automatic Hardware Power Management to Enabled.

6. Select values for the three categories of power management (system

power, processor speed, and display), as necessary.

7. Set Hard Disk to Enabled or Disabled.

Note: This does not apply to SCSI drives.

8. Press Esc twice to return to the Configuration/Setup Utility program

menu.

9. Before you exit from the program, select Save Settings from the

Configuration/Setup Utility program menu.

10. To exit from the Configuration/Setup Utility program, press Esc and

follow the instructions on the screen.

Automatic Power-On features

The Automatic Power-On features within the Power Management menu allow you to enable and disable features that turn on the computer automatically.

v Serial Port A Ring Detect: With this feature set to Enabled and an external

modem connected to serial port (COM1), the computer will turn on automatically when a ring is detected on the modem.

v PCI Modem Ring Detect: With this feature set to Enabled , the computer

will turn on automatically when a ring is detected on the internal modem.

v PCI Wake Up: This feature allow PCI cards that support this capability to

wake the system.

v Wake Up on Alarm: You can specify a date and time at which the

computer will be turned on automatically. This can be either a single event or a daily event.

v Wake on LAN: If the computer has a properly configured token-ring or

Ethernet LAN adapter card that is Wake on LAN-enabled and there is remote network management software, you can use the IBM-developed Wake on LAN feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN). For further information, see “Wake on LAN” on page 54.

Network settings

This section applies only to computers that are linked to a network.

The Configuration/Setup Utility program includes settings that can be enabled and disabled to configure the network interface in the computer. These settings are the following:

v Flash over LAN (Update POST/BIOS over Network) v Wake on LAN

Chapter 2. Types 6568/6569/6648/6649 53

Flash over LAN (update POST/BIOS over network)

Note: For local Flash (BIOS/VPD) update, see “Flash (BIOS/VPD) update

procedure” on page 50.

This setting is used to enable or disable the Flash over LAN feature. When the feature is enabled, the system programs, in the computer, can be updated remotely from a network server. If the administrator password is set in the computer, it does not have to be entered by the server.

To access the Flash over LAN setting, use the following procedure.

1. Start the Configuration/Setup Utility program. See “Setup Utility program” on page 41.

2. Select System Security.

3. Select POST/BIOS Update from the Configuration/Setup Utility program

menu.

4. To enable Flash over LAN, select Enabled. To disable Flash over LAN, select Disabled.

5. Press Esc twice to return to the Configuration/Setup Utility program menu.

6. Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

7. To exit from the Configuration/Setup Utility program, press Esc and follow the instructions on the screen.

Wake on LAN

This setting is used to enable or disable the IBM-developed Wake on LAN feature. This feature makes it possible for the computer to be turned on remotely by a network server. Remote network management software must be used in conjunction with this feature.

To access the Wake on LAN setting, use the following procedure.

1. Start the Configuration/Setup Utility program. See “Setup Utility program” on page 41.

2. Select Advanced Power Management.

3. Select Automatic Power On from the program menu.

4. Select Wake on LAN from the Automatic Power On menu.

5. To enable Wake on LAN, select Enabled. To disable Wake on LAN, select

Disabled.

6. Press Esc until you return to the Configuration/Setup Utility program menu.

7. Before you exit from the program, select Save Settings from the Configuration/Setup Utility program menu.

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8. To exit from the Configuration/Setup Utility program, press Esc and

follow the instructions on the screen.

System board memory

The following matrix cross-references the name of the computer (printed on the logo) and the size, speed, and type of memory modules supported in the computer.

Computers Memory Module

Size Speed Type

Types6568/6569/6648/6649 64 MB128 MB256

133 MHz SDRAMNon-

Supported memory configuration

DIMM sizes of 64 MB, 128 MB and 256 MB are acceptable. Start filling DIMM socket 0, then 1. Use 3.3 V unbuffered 133 MHz SDRAM non-parity DIMMs only.

Computer exploded view Types 6568/6569/6648/6649

ParityIndustry Standard

Chapter 2. Types 6568/6569/6648/6649 55

Input/Output connectors

1Mouse 8Audio input connector 2USB connector 2 9Microphone connector 3Parallel connector 10Monitor connector 4Serial connector 2 (joystick/MIDI connector in

some models)

5Power connector 12USB connector 1 6Ethernet connector 13Keyboard connector 7Audio output connector

11Serial connector 1

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Cover removal

Firmly press the cover latch buttons on both sides. Pull up the back end of cover, and swing the cover toward the front of the computer.

Note

The front panel is integrated with the top cover.

Replacing the cover

Position the cover over the chassis and pivot the cover down over the computer until the cover snaps into place.

Chapter 2. Types 6568/6569/6648/6649 57

EMC shield (CD-ROM drive bay)

To remove the EMC shield:

1. Remove the front cover.

2. Remove the single screw that holds the EMC shield in place.

EMC shield (system board)

To remove the EMC shield from the system board:

1. Remove the eight I/O screws that hold the EMC shield in place.

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Installing adapters

Adapter slots

To install an adapter in a PCI expansion slot:

1. Remove the riser card housing and place the housing on its side with the adapter slots facing up.

2. Remove the adapter from its static-protective package.

3. Remove the screw and adapter slot cover for the adapter slot into which

you installing the adapter.

4. Install the adapter and insert the retaining screw.

Note: If you are installing a Wake on LAN supported network adapter,

attach the Wake on LAN cable that came with the adapter to the

Chapter 2. Types 6568/6569/6648/6649 59

Wake on LAN connector on the system board. If you also want to take advantage of the Alert on LAN feature of the computer, you must install the network adapter in PCI slot 1. For the location of PCI slot 1 and the Wake on LAN connector, see the diagram of the system board on the inside of the computer.

5. Replace the riser card housing.

6. Replace the cover.

CD-ROM drive removal and replacement

1. Remove the riser card housing (see “Installing adapters” on page 59).

2. Remove the retaining lever and cable from the rear of the drive.

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3. Remove the CD-ROM drive bracket retaining screw from the front of the chassis and remove the CD-ROM drive bracket from the drive bay.

4. Install the slimline CD-ROM drive into the drive bay bracket, aligning the tabs on the bay bracket 1 with the rear of the slimline CD-ROM drive 2and the tiny holes in the drive with the retaining pins in the drive bay bracket.

5. Press the CD-ROM drive against the retaining spring in the bracket until the drive is squarely oriented in the bracket and release the drive. You should hear a slight click as the drive is secured into the bracket.

Chapter 2. Types 6568/6569/6648/6649 61

6. Insert the CD-ROM drive and the bracket into the drive bay and replace the screw.

7. Install the cable and replace the retaining lever behind the CD-ROM.

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Internal drive removal

Note: The internal drive assembly is designed to latch firmly into place.

When pivoting the drive cage out, you will feel some initial resistance, so you should pull firmly until the drive cage swings out. Inversely, when you swing the cage back into the machine case, you should feel a slight resistance until the cage snaps solidly back into place.

1. Pivot the drive bay cage up and toward the front of the computer.

2. Latch the handle to the front of the chassis, so that the drive cage stays

upright.

3.5″ drive removal

1. Remove the two screws from the right side of the drive. Lift the drive out.

Note: Be sure to place the 3.5″ drive cable under the single tab on the bottom

of the drive cage. Press the cable down so that the cable folds underneath the drive cage, toward the front of the chassis, instead of folding back toward the system board. This will ensure the 3.5″ drive cable is not pinched when the drive cage is firmly placed into its horizontal operating position.

Chapter 2. Types 6568/6569/6648/6649 63

Hard drive removal

1. Latch the drive cage in the upright position.

2. Remove the 3.5″ drive cable from the tab at the bottom of the drive cage.

3. Remove the screw that holds the HD bracket, and lift the tabs that hold

the bracket in place. Lift the drive back and up.

4. Remove the HD cable from the drive and from the bottom of the drive cage. Note the placement of the cable under the three tabs.

5. Remove the four screws on the side and bottom, and take the HD out of the bracket.

Note: When replacing the HD in the drive cage, place the cable under the

three tabs at the bottom of the drive cage. Be sure to fold the 3.5″ drive cable properly under the cage (see ″Note″ in “3.5″ drive removal” on page 63).

Fan/speaker bracket removal

1. Locate the metal tab that secures the fan/speaker bracket to the chassis (on the bottom of the bracket, just below the rear end of the speaker).

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2. Press down on the tab, slide the bracket back and lift up.

Power supply removal

1. Remove the CD-ROM drive (see “CD-ROM drive removal and replacement” on page 60).

2. Remove the two screws that secure the power supply to the front of the chassis. Remove the two screws that secure the power cord plug to the back of the chassis.

3. Locate the two tabs that secure the CD-ROM drive bracket to the back of the power supply. Push in the two tabs and remove the bracket.

4. Lift out the power supply and plug.

Components of the riser card

The following illustration shows the location of PCI connectors on the riser card. The Ethernet disable jumper pins (as seen in the diagram below) are numbered as follows:

Chapter 2. Types 6568/6569/6648/6649 65

v Pin 1 is at the top. v Pin 2 is in the middle. v Pin 3 is at the bottom.

To enable Ethernet, jumper pins 1-2. To disable Ethernet, jumper pins 2-3.

1 PCI slot 1 3 Ethernet disable jumper 2 PCI slot 2

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A40 and A40P system board layout

System board locations

1 #2 fan connector 17 Wake on LAN 2 Microprocessor 18 PCI slot 3 3 DIMM 0 19 PCI slot 2 4 DIMM 1 20 PCI slot 1 5 Power LED connector 21 AGP connector 6 RFID connector 22 CD-ROM audio 7 Front USB connector 23 Speaker connector 8 Secondary IDE connector 24 Audio output 9 Diskette connector 25 Audio input 10 Primary IDE connector 26 Serial port 2 11 Power connector 27 Microphone input 12 CMOS clear/recovery jumper 28 Monitor port 13 #1 fan connector 29 Parallel port 14 Battery 30 Serial port 1 15 SCSI adapter LED connector 31 USB connectors 16 Alert on LAN 32 Mouse and keyboard connectors

A40/A40P System board jumper settings

The following table contains the jumper setting information. (D) indicates the default setting.

A40/A40P Clear CMOS/Flash Boot Block Recovery

Use the recovery jumper setting to Clear CMOS or to Flash Boot Block Recover.

Chapter 2. Types 6568/6569/6648/6649 67

Note: The A40/A40P CMOS clear/recovery jumper pins are numbered as

follows:

v Pin 1 is the farthest from the battery. v Pins 2 and 3 are below pin 1, as seen in the A40/A40P System Board

layout.

Jumper Setting Description

CMOS Reset 2-3 CMOS Reset/Flash Recovery Mode

1-2 (D) Normal Mode

A40/ A40P Processor Speed Settings

Processor speed for type 6568/6569/6648/6649 computers are fixed and are determined by the processor. There are no settings required.

A40/A40P Diskette Write Access

Diskette Write Enable and Write Protect options are changed in the Setup Configuration. See “Setup Utility program” on page 41.

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Symptom-to-FRU index

The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with “General checkout” on page 26. See “Chapter 1. IBM PC Enhanced Diagnostics error codes” on page 1 when running diagnostics. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 90.

Notes

v If you have both an error message and an incorrect audio response,

diagnose the error message first.

v If you cannot run the diagnostic tests or you get a diagnostic error

code when running a test, but did receive a POST error message, diagnose the POST error message first.

v If you did not receive any error message, look for a description of

your error symptoms in the first part of this index.

v Check all power supply voltages before you replace the system board.

(See “Power supply” on page 30.)

v Check the hard disk drive jumper settings before you replace a hard

disk drive. (See “Hard disk drive jumper settings” on page 48.)

Important

Some errors are indicated with a series of beep codes (see “Beep symptoms” on page 70).

Type 6568/6569/6648/6649 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST. To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

a. Select Start Options in the Configuration/Setup Utility program

(see “Setup Utility program” on page 41).

b. Set Power-On Self-Test to Enhanced.

2. The processor is a separate FRU from the system board; the processor

is not included with the system board FRU.

Chapter 2. Types 6568/6569/6648/6649 69

Beep symptoms

Beep symptoms are short tones or a series of short tones separated by pauses (intervals without sound). See the following examples.

Beeps Description 1-2-X

4 Four continuous beeps

Use the following table to diagnose beep symptoms.

Beep Symptom FRU/Action 1-1-3CMOS read-write error

1-1-4ROM BIOS check error

1-2-XDMA error

1-3-X

1-4-4

1-4-XError detected in first 64 KB of RAM

2-1-1, 2-1-2

2-1-XFirst 64 KB of RAM failed

2-2-2

2-2-XFirst 64 KB of RAM failed

2-3-X

v One beep v A pause (or break) v Two beeps v A pause (or break) v Any number of breaks

1. Run Setup

2. System Board

1. System Board

1. Memory Module

2. System Board

1. Keyboard

2. System Board

1. Memory Module

2. System Board

1. Run Setup

2. System Board

1. Memory Module

2. System Board

1. Video Adapter (if installed)

2. System Board

1. Memory Module

2. System Board

1. Memory Module

2. System Board

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Beep Symptom FRU/Action 2-4-X

1. Run Setup

2. Memory Module

3. System Board

3-1-XDMA register failed

3-2-4Keyboard controller failed

1. System Board

2. Keyboard

3-3-4Screen initialization failed

1. Video Adapter (if installed)

2. System Board

Display

3-4-1Screen retrace test detected an error

1. Video Adapter (if installed)

2. System Board

3. Display

3-4-2POST is searching for video ROM

1. Video Adapter (if installed)

2. System Board

1. Video Adapter (if installed)

2. System Board

All other beep code sequences

One long and one short beep during POST.Base 640 KB memory error or shadow RAM error

One long beep and two or three short beeps during POST.(Video error)

Three short beeps during POST

1. System Board

1. Memory Module

2. System Board

1. Video Adapter (if installed)

2. System Board

1. See “System board memory” on page 55

2. System Board

Continuous beep

Repeating short beeps

1. System Board

1. Keyboard stuck key?

2. Keyboard Cable

3. System Board

Chapter 2. Types 6568/6569/6648/6649 71

No-beep symptoms

Note

Type 6568/6569/6648/6649 computers default to come up quiet (no beep and no memory count and checkpoint code display) when no errors are detected by POST.

To enable beep and memory count and checkpoint code display when a successful POST occurs, do the following:

1. Select Start Options in the Configuration/Setup Utility program (see

“Setup Utility program” on page 41).

2. Set Power-On Self Test to Enhanced.

Symptom/Error FRU/Action

No beep during POST but computer works correctly.

No beep during POST.

1. System Board

1. See “Undetermined problems” on page 90

2. System Board

3. Memory Module

4. Any Adapter or Device

5. Riser Card

6. Power Cord

7. Power Supply

POST error codes

In the following index, X can represent any number.

POST Error Code FRU/Action 000SCSI Adapter not enabled

02X

08XCheck SCSI terminator installation.

101System board interrupt failure

102System board timer error

1. Verify adapter device and Bus Master fields are enabled in PCI configuration program. See documentation shipped with computer.

1. SCSI Adapter

1. SCSI Cable

2. SCSI Terminator

3. SCSI Device

4. SCSI Adapter

1. System Board

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POST Error Code FRU/Action 106

110System board memory parity error

1. System Board

1. Memory Module

2. System Board

111I/O channel parity error

1. Reseat adapters

2. Any adapter

3. Riser card

4. System Board

114Adapter ROM error

1. Adapter Memory

2. System Board

3. Riser card

129Internal cache test error

1. Processor

2. L2 Cache Memory

3. System Board

151Real-time clock failure

161Bad CMOS battery

1. System Board

1. Run Setup

2. CMOS Backup Battery (see “Safety

information” on page 185)

3. System Board

162Configuration mismatch

1. Run Setup and verify Configuration

2. Had a device been added, removed, changed

location? If not, suspect that device.

3. Power-on external devices first, then power-on computer

4. CMOS Backup Battery (see “Safety information” on page 185) System Board

5. System Board

6. Riser card

162And unable to run diagnostics

1. Diskette Drive

2. System Board

3. Diskette Drive Cable

4. Riser card

163Clock not updating or invalid time set

1. Time and Date Set?

2. CMOS Backup Battery (see “Safety

information” on page 185)

3. System Board

Chapter 2. Types 6568/6569/6648/6649 73

POST Error Code FRU/Action 164POST detected a base memory or extended

memory size mismatch error or RIMM socket 3 is populated with a RIMM memory module

166Boot Block Check Sum Error

167Microprocessor installed that is not supported

by the current POST/BIOS

168Alert on LAN error

17X, 18X

175

176

177Corrupted Administrator Password

178

183

184No RFID Antenna

185Corrupted boot sequence

186

187

1. Run Setup. Check System Summary menu for memory size change. (See “Setup Utility program” on page 41.)

2. Run the Extended Memory Diagnostic tests

1. Run Flash Recovery using Boot Block. See

“Flash recovery boot block jumper” on page 50.

2. System Board

1. Run Setup. Check Stepping level for the

BIOS level needed, then perform the flash update.

2. Processor

1. Run Setup. Check to see that Ethernet and

Alert on LAN are enabled.

2. System Board

3. Riser card

1. C2 Security

1. Run Configuration. See “Setup Utility

program” on page 41.

2. System Board

1. Covers were removed from the computer

1. System Board

1. Enter the administrator password

1. Make sure Asset Care and Asset ID are

enabled in Configuration/Setup

2. RFID Antenna

3. System Board

4. Riser card

1. Set configuration and reinstall the boot

sequence

1. System Board

1. Clear Administration password

2. System Board

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POST Error Code FRU/Action 189

1. More than three password attempts were made to access the computer

190Chassis intrusion detector was cleared. This is

information only, no action required. If this code

1. System Board

does not clear:

1XXNot listed above

201, 20XMemory data error

1. System Board

1. Run Enhanced Diagnostics Memory Test

2. Memory Module

3. System Board

225

229External cache test error

1. Unsupported Memory

1. L2 Cache Memory

2. System Board

262POST detected a base memory or extended memory type error

1. Run Setup. Check System Summary menu for memory. (See “Setup Utility program” on page 41.)

2. Run the Extended Memory Diagnostic tests.

301

1. Keyboard

2. Keyboard Cable

3. System Board

303With an 8603 error

1. Mouse

2. Keyboard

3. Keyboard Cable

4. System Board

303With no 8603 error

1. Keyboard

2. Keyboard Cable

3. System Board

3XXNot listed above

1. Keyboard

2. Keyboard Cable

3. System Board

5XX

1. Video Adapter (if installed)

2. System Board

601

1. Diskette Drive A

2. Diskette Drive Cable

3. System Board

4. Riser card

Chapter 2. Types 6568/6569/6648/6649 75

POST Error Code FRU/Action 602

1. Bad Diskette?

2. Verify Diskette and retry

604And able to run diagnostics

1. Run Setup and verify diskette configuration settings

2. Diskette Drive A/B

3. Diskette Drive Cable

4. System Board

5. Riser card

605POST cannot unlock the diskette drive

1. Diskette Drive

2. Diskette Drive Cable

3. System Board

4. Riser card

662

1. Diskette drive configuration error or wrong diskette drive type; run Setup Configuration

6XXNot listed above

1. Diskette Drive

2. System Board

3. Riser card

4. External Drive Adapter

5. Diskette Drive Cable

6. Power Supply

762Math coprocessor configuration error

1. Run Setup

2. Processor

3. System Board

7XX Not listed above

1. Processor

2. System Board

962 Parallel port configuration error

1. Run Configuration

2. Parallel Adapter (if installed)

3. System Board

9XX

1. Printer

2. System Board

1047

1. 16-Bit AT

™

Fast SCSI Adapter

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6649

POST Error Code FRU/Action 107XCheck SCSI terminator installation

1. Check SCSI terminator installation

2. SCSI Cable

3. SCSI Terminator

4. SCSI Device

5. SCSI Adapter

1101Serial connector error, possible system board failure

1101, 1102, 1106, 1108, 1109

1. Run Enhanced Diagnostics

1. System Board

2. Any Serial Device

1107

1. Communications Cable

2. System Board

1102Card selected feedback error

1103Port fails register check

1. Run Enhanced Diagnostics

2. System Board

1106Serial option cannot be turned off

1. Run Enhanced Diagnostics

2. System Board

1107

1. Serial Device Cable

2. System Board

1110Register test failed

1. Run Enhanced Diagnostics

2. System Board

1116Interrupt error

1117Failed baud rate test

1162 Serial port configuration error

1. Run Enhanced Diagnostics

1. Run Configuration

2. Serial Adapter

(if installed)

3. System Board

11XXNot listed above

1201

1. System Board

2. Any Serial Device

1202, 1206, 1208, 1209, 12XX

1. Dual Async Adapter/A

2. System Board

3. Any Serial Device

Chapter 2. Types 6568/6569/6648/6649 77

POST Error Code FRU/Action 1207

13XX

1402Printer not ready Information only 1403No paper error, or interrupt failure Information only 1404System board timeout failure

1405Parallel adapter error

1406Presence test error

14XXNot listed above. Check printer before

replacing system board

15XX

1692Boot sequence error

16XX

1762Hard disk drive configuration error

1780 (Disk Drive 0)1781 (Disk Drive 1)1782 (Disk Drive 2)1783 (Disk Drive 3)

180X, 188XPCI configuration or resource error

1962Boot sequence error

209X

1. Communications Cable

2. Dual Async Adapter/A

1. Game Adapter

1. Run Enhanced Diagnostics

1. Printer

2. System Board

1. SDLC Adapter

1. Run FDISK to ensure at least one active

partition is set active

1. 36/38 Workstation Adapter

1. Run Configuration (See “Setup Utility

program” on page 41)

1. See “Power supply” on page 30

2. Hard Disk Drive

3. System Board

4. Riser card

5. Hard Disk Cable

6. Power Supply

1. Run Setup and verify PCI/ISA configuration

settings.

2. If necessary, set ISA adapters to Not available to allow PCI adapters to properly configure.

3. Remove any suspect ISA adapters.

4. Rerun diagnostics.

5. PCI Adapter

1. Possible hard disk drive problem; see “Hard

disk drive boot error” on page 42

1. Diskette Drive

2. Diskette Cable

78 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

POST Error Code FRU/Action 20XXNot listed above

21XX

1. BSC Adapter

1. SCSI Device

2. 16-bit AT Fast SCSU adapter

3. Alternate BSC adapter

2401, 2402If screen colors change

2401, 2402If screen colors are OK

1. Display

1. System Board

2. Display

2409

2410

1. Display

1. System Board

2. Display

2462Video memory configuration error

1. Check cable connections

2. Run Setup and verify video configuration

settings

3. Video Memory Modules

4. Video Adapter (if installed)

5. System Board

4611, 4630

1. Multiport/2 Interface Board

2. Multiport/2 Adapter

4612, 4613, 4640, 4641

1. Memory Module Package

2. Multiport/2 Adapter

4650

46XXNot listed above

1. Multiport/2 Interface Cable

1. Multiport/2 Adapter

2. Multiport/2 Interface

Board

3. Memory Module

5600

5962An IDE device (other than hard drive)

configuration error

1. Financial System Controller Adapter

1. Run Configuration

2. CD-ROM Drive

3. CD-ROM Adapter

4. Zip or other ATAPI device

5. System Board

6. Riser card

Chapter 2. Types 6568/6569/6648/6649 79

POST Error Code FRU/Action 62XX

63XX

64XX

71XX

74XX

76XX

78XX

79XX

80XX

84XX

8601, 8602

8603, 8604

86XXNot listed above

89XX

91XX

96XX

10101, 10102, 10104, 10105, 10106, 10107, 10108, 10109, 10111, 10112, 10113, 10114, 10115, 10116

1. 1st Store Loop Adapter

2. Adapter Cable

1. 2nd Store Loop Adapter

2. Adapter Cable

1. Network Adapter

1. Voice Adapter

1. Video Adapter

(if installed)

1. Page Printer Adapter

1. High Speed Adapter

1. 3117 Adapter

1. PCMCIA Adapter

1. Speech Adapter

2. Speech Control Assy.

1. Pointing Device (Mouse)

2. System Board

1. System Board

2. Pointing Device

(Mouse)

1. Mouse

2. System Board

1. PC Music Adapter

2. MIDI Adapter Unit

1. Optical Drive

2. Adapter

1. SCSI Adapter

2. Any SCSI Device

3. System Board

4. Riser card

1. Have customer verify correct operating system

device drivers are installed and operational.

2. Modem

80 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

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POST Error Code FRU/Action 10103, 10110, 101171

1. System Board

2. Data/Fax Modem

3. Riser card

10117Not listed above

1. Check system speaker

2. Check PSTN cable

3. External DAA

(if installed)

4. Modem

10118

1. Run Diagnostics and verify the correct operation of the modem slot

2. Modem

10119

1. Diagnostics detected a non-IBM modem

2. Modem

10120

1. Check PSTN Cable

2. External DAA

(if installed)

3. Modem

10132, 10133, 10134, 10135, 10136, 10137,

1. Modem

10138, 10139, 10140, 10141, 10142, 10143, 10144, 10145, 10146, 10147, 10148, 10149, 10150, 10151, 10152

10153

1. Data/Fax Modem

2. System Board

3. Riser card

101XXNot listed above

1. Modem Adapter/A

2. Data/Fax Modem

3. System Board

4. Riser card

10450, 10451, 10490, 10491, 10492, 10499Read/write error

1. Run Enhanced Diagnostics

2. Hard Disk Drive

3. System Board

4. Riser card

10452Seek test error

1. Run Enhanced Diagnostics

Chapter 2. Types 6568/6569/6648/6649 81

POST Error Code FRU/Action 10453Wrong drive type? Information only 10454Sector buffer test error

10455, 10456Controller error

10459Drive diagnostic command error Information only 10461Drive format error

10462Controller seek error

10464Hard Drive read error

10467Drive non-fatal seek error

10468Drive fatal seek error

10469Drive soft error count exceeded

10470, 10471, 10472Controller wrap error

10473Corrupt data. Low level format might be

required

10480

10481ESDI drive D seek error

10482Drive select acknowledgement bad

106X1

10635

10651, 10660

106XXNot listed above

107XX

1. Run Enhanced Diagnostics

Information only

1. Hard Disk Drive (ESDI)

2. Drive Cable

3. System Board

1. Run Enhanced Diagnostics

1. Check Configuration

2. Ethernet Adapter

1. Power-off computer, wait ten seconds then

power-on the computer

2. Ethernet Adapter

1. Check Cables

2. Ethernet Adapter

1. Ethernet Adapter

1. 5.25-inch External

Diskette Drive

2. 5.25-inch Diskette Drive Adapter/A

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6649

POST Error Code FRU/Action 109XXCheck the adapter cables

1. ActionMedia Adapter/A

2. System Board

3. Riser card

112XXThis adapter does not have cache

1. SCSI Adapter

2. Any SCSI Device

3. System Board

4. Riser card

119XX

121XX

1. 3119 Adapter

1. Modem Adapter

2. Any Serial Device

3. System Board

4. Riser card

136XX

1. ISDN Primary Rate Adapter

2. System Board

3. Riser card

137XX

141XX

1. System Board

1. Realtime Interface Coprocessor Portmaster

Adapter/A

143XX

1. Japanese Display Adapter

2. System Board

3. Riser card

14710, 14711

1. System Board Video Adapter

2. Adapter Video Memory

148XX

14901, 14902, 1491X, 14922

1. Video Adapter

(if installed)

2. System Board

3. Riser card

4. Display (any type)

14932

1. External Display

2. Video Adapter

161XX

1. FaxConcentrator Adapter

Chapter 2. Types 6568/6569/6648/6649 83

POST Error Code FRU/Action 164XX

16500

16520, 16540

166XX, 167XX

18001 to 18029

18031 to 18039

185XXXX

20001 to 20003

20004

20005 to 20010

200XXNot listed above

20101 to 20103

1. 120 MB Internal Tape Drive

2. Diskette Cable

3. System Board

4. Riser card

1. 6157 Tape Attachment

2. Adapter

1. 6157 Streaming Tape Drive

2. 6157 Tape Attachment Adapter

1. Token Ring Adapter

2. System Board

3. Riser card

1. Wizard Adapter

2. Wizard Adapter Memory

1. Wizard Adapter Cable

1. DBCS Japanese Display Adapter/A

2. System Board

3. Riser card

1. Image Adapter/A

Image-I Adapter/A

2. Memory Module DRAM, VRAM

1. Memory Module DRAM, VRAM

2. Image Adapter/A

Image-I Adapter/A

1. Image Adapter/A Image-I Adapter/A

2. Memory Module DRAM, VRAM

1. Image Adapter/A

2. Image-I Adapter/A

3. Memory Module DRAM, VRAM

4. System Board

5. Riser card

1. Printer/Scanner Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

84 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

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POST Error Code FRU/Action 20104

1. Memory Module DRAM, VRAM

2. Printer/Scanner Option

3. Image Adapter/A

20105 to 20110

1. Printer/Scanner Option

2. Image Adapter/A

3. Memory Module DRAM, VRAM

Image Adapter/A Memory Test failure indicated by graphic of adapter

206XX

1. Replace memory module (shown in graphic)

1. SCSI-2 Adapter

2. Any SCSI Device

3. System Board

4. Riser card

208XXVerify there are no duplicate SCSI ID settings on the same bus.

210XXXXInternal bus, size unknown210XXX1External bus, size unknown

1. Any SCSI Device

1. SCSI Hard Disk Drive

2. SCSI Adapter or System Board

3. SCSI Cable

4. SCSI ID Switch (on some models)

Tape Drive amber LED remains on

1. Tape Drive

2. SCSI Cable (internal)

3. SCSI Adapter or System Board

Tape Drive green ″in use″ LED fails to come on

1. Tape Drive

2. SCSI Adapter or System Board

3. SCSI Cable (internal)

4. SCSI Cable (external)

Tape automatically ejected from drive

1. Tape Cassette Drive

SCSI ID on rotary switch does not match SCSI ID set in configuration. Verify drive switches inside cover are set to zero

1. Rotary Switch Circuit Board

2. Circuit Board Cable

3. Tape Drive

Tape sticks or breaks in drive. Verify that the tapes used meet ANSI standard X3B5

212XX

1. Tape Cassette

1. SCSI Printer

2. Printer Cable

213XX

1. SCSI Processor

Chapter 2. Types 6568/6569/6648/6649 85

POST Error Code FRU/Action 214XX

215XXXC, 215XXXD, 215XXXE, 215XXXUIf an

external device, and power-on LED is off, check external voltages

216XX

217XXIf an external device, and power-on LED is

off, check external voltages

218XXCheck for multi CD tray or jukebox

219XX

24201Y0, 24210Y0Be sure wrap plug is attached

273XX

27501, 27503, 27506, 27507

27502, 27504, 27510, 27511, 27533, 27534, 27536, 27537

27509

27512

27535

27554

27555, 27556

1. WORM Drive

1. CD-ROM Drive I

2. CD-ROM Drive II

Enhanced CD-ROM Drive II Any CD-ROM Drive

3. SCSI Cable

4. SCSI Adapter or System Board

1. Scanner

1. Rewritable Optical Drive

2. SCSI Adapter or System Board

3. SCSI Cable

1. Changer

1. SCSI Communications Device

1. ISDN/2 Adapter

2. ISDN/2 Wrap Plug

3. ISDN/2 Communications Cable

1. 1 Mbps Micro Channel

2. Infrared LAN Adapter

1. ServerGuard Adapter

2. System Board

3. Riser card

1. ServerGuard Adapter

1. Remove redundant adapters, run Auto

Configuration program, then retest.

1. WMSELF.DGS diagnostics file is missing

2. WMSELF.DGS diagnostics file is incorrect

1. 3V Lithium Backup Battery

2. ServerGuard Adapter

1. Internal Temperature out of range

2. ServerGuard Adapter

1. ServerGuard Adapter

2. Power Supply

86 Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

IBM 6648, 6578, 6269, 6058, 6569 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About this manual

Important Safety Information

Related Publications

Contents

Chapter 1. IBM PC Enhanced Diagnostics error codes

Chapter 2. Types 6568/6569/6648/6649

Product description

Specifications Information (ISO/ANSI)

Specifications - Types 6568/6569/6648/6649

General checkout

Module test menu and hardware configuration report

Keyboard

Printer

Power supply

20-pin main power supply connection

Display

Diagnostics, test and recovery information

Power-On Self-Test (POST)

POST beep codes

Error code format

Product Recovery Program menu

IBM PC Enhanced Diagnostics

Enhanced Diagnostics download or diskette

Navigating through the diagnostics programs

Running diagnostics tests

Test selection

IBM PC Enhanced Memory Diagnostics

Alert-On LAN™test

Test results

Hard file Smart test

IBM Fixed Disk Optimized Test

Quick and Full erase - hard drive

Iomega Zip drive test

Asset EEPROM backup

Viewing the test log

SIMM/DIMM/RIMM memory errors

Setup Utility program

Hard disk drive boot error

When to use the Low-Level Format program

Preparing the hard disk drive for use

Additional service information

Replacing a processor

Replacing a system board

Security features

Passwords

v Power-on Password v Administrator Password v Operating System Password

Vital product data

Management Information Format (MIF)

Alert on LAN

Hard disk drive jumper settings

CD-ROM drive jumper settings

BIOS levels

Flash (BIOS/VPD) update procedure

Flash recovery boot block jumper

Power management

Automatic configuration and power interface (ACPI) BIOS

Advanced Power Management

Automatic Hardware Power Management features

Setting Automatic Hardware Power Management features

Automatic Power-On features

Network settings

Flash over LAN (update POST/BIOS over network)

Wake on LAN

System board memory

Supported memory configuration

Input/Output connectors

Cover removal

Replacing the cover

EMC shield (CD-ROM drive bay)

EMC shield (system board)

Installing adapters

Adapter slots

CD-ROM drive removal and replacement

Internal drive removal

3.5″ drive removal

Hard drive removal