IBM 6648, 6578, 6269, 6058, 6569 User Manual

...

Hard w a r e Mainte nance Manual



IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649

Hard w a r e Mainte nance Manual



IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649

Note:

Before using this information and the product it supports, be sure to read the general information under “Notices” on page 228.

Second Edition (November 2000)

The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements or changes in the products or the programs described in this publication at any time.

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM Marketing Representative.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

About this manual

This manual contains service and reference information for the IBM

NetVistaTMSeries computer types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648, 6649.

This manual is divided into product service sections (by machine chassis) and a related service section, as follows:

v The product service sections include procedures for isolating problems to a

FRU, a Symptom-to-FRU Index, additional service information and an illustrated parts catalog.

v The related service section includes safety notices and safety information,

and problem determination tips.

Note: This manual is intended for trained servicers who are familiar with

IBM Personal Computer products. Use this manual along with advanced diagnostic tests to troubleshoot problems effectively.

Before servicing an IBM product, be sure to review the “Safety notices (multi-lingual translations)” on page 189 and “Safety information” on page 185.

Important Safety Information

Be sure to read all caution and danger statements in this book before performing any of the instructions.

Prenez connaissance de toutes les consignes de type Attention et Danger avant de procéder aux opérations décrites par les instructions.

Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.

Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione.

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.

Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación.

iv Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

About this manual v

vi Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

Related Publications

The following publications are available for IBM products. For more information, contact IBM or an IBM Authorized Dealer.

For Information About: See Publication:

PC300/700

and IntelliStation®computers -

Volume 1 Hardware Maintenance Manual

PC300 Aptiva

and IntelliStation computers (Including

2173) - Volume 2 Hardware Maintenance

IBM Personal Computer HMM Volume 1 (S83G-7789)

IBM Personal Computer HMM Volume 2 (S00N-4019)

Manual PC300 and IntelliStation computers - Volume 3

Hardware Maintenance Manual

Computers IBM Personal System/2 HMM (S52G-9971)

PS/2 PS/ValuePoint

Computers IBM PS/ValuePoint Hardware Maintenance

IBM Personal Computer HMM Volume 3 (S09N-8603)

Service and Reference (S61G-1423)

Laptop, Notebook, Portable, and ThinkPad

IBM Mobile Systems HMM Volume 1 (S82G-1501) Computers (L40, CL57, N45, N51, P70/P75, ThinkPad 300, 350, 500, 510, 710T, Expansion Unit, Dock I, Dock II)

ThinkPad Computers (340, 355, 360, 370, 700, 701,

IBM Mobile Systems HMM Volume 2 (S82G-1502) 720, 750, 755)

ThinkPad Computers (365, 560, 760, SelectaDock) IBM Mobile Systems HMM Volume 3 (S82G-1503) Monitors (Displays) (February 1993) IBM PS/2 Display HMM Volume 1 (SA38-0053) Monitors (December 1993) IBM Color Monitor HMM Volume 2 (S71G-4197) IBM Monitors (P/G Series) (June 1996) IBM Monitor HMM Volume 3 (S52H-3679) IBM 2248 Monitor (February 1996) IBM Monitor HMM Volume 4 (S52H-3739) Disk Array technology overview and using the

Configuring Your Disk Array booklet (S82G-1506) IBM RAID Configuration Program

Installation Planning for Personal System/2 computers

Installation Planning for Advanced Personal System/2 Servers

Personal System/2 Installation Planning and

Beyond (G41G-2927)

Advanced PS/2 Servers Planning and Selection

Guide (GG24-3927)

viii Hardware Maintenance Manual: IBM NetVista Computer Types 6058, 6059, 6269, 6568, 6569, 6578, 6579, 6648,

6649

About this manual .........iii

Important Safety Information ......iv

RelatedPublications ........vii

Chapter 1. IBM PC Enhanced Diagnostics

error codes ............1

Chapter 2. Types 6568/6569/6648/6649 . . 21

Product description .........23

Specifications Information (ISO/ANSI) . . 24 Specifications - Types

6568/6569/6648/6649 ........24

General checkout ..........26

Module test menu and hardware

configurationreport........28

Keyboard ............29

Printer.............29

Power supply ..........30

20-pin main power supply connection . . 31

Display ............32

Diagnostics, test and recovery information . . 33

Power-On Self-Test (POST) ......33

POST beep codes .........33

Errorcodeformat.........34

Product Recovery Program menu ....34

IBM PC Enhanced Diagnostics .....35

Enhanced Diagnostics download or

diskette ...........35

Navigating through the diagnostics

programs...........36

Running diagnostics tests .....36

Test selection..........36

IBM PC Enhanced Memory Diagnostics 36 Alert-On LAN Asset ID

™

test .......37

test .........37

Testresults..........37

Hard file Smart test .......38

IBM Fixed Disk Optimized Test . . . 38 Quick and Full erase - hard drive . . . 39

Iomega Zip drive test .......40

Asset EEPROM backup ......40

Viewing the test log .......40

SIMM/DIMM/RIMM memory errors 40

Setup Utility program ........41

Hard disk drive boot error ......42

When to use the Low-Level Format

program............42

Preparing the hard disk drive for use . . 43

Additional service information ......44

Replacing a processor ........45

Replacing a system board ......45

Security features .........46

Passwords ..........46

Vital product data ........47

Management Information Format (MIF) 47

Alert on LAN .........48

Hard disk drive jumper settings ....48

CD-ROM drive jumper settings ....49

BIOSlevels...........49

Flash (BIOS/VPD) update procedure. . . 50

Flash recovery boot block jumper ....50

Power management ........51

Automatic configuration and power

interface (ACPI) BIOS .......51

Advanced Power Management ....51

Automatic Hardware Power

Management features .......52

Setting Automatic Hardware Power

Management features .......52

AutomaticPower-Onfeatures....53

Network settings .........53

Flash over LAN (update POST/BIOS

overnetwork).........54

WakeonLAN.........54

System board memory .......55

Supported memory configuration . . . 55

Computer exploded view -

Types 6568/6569/6648/6649 ......55

Input/Output connectors ......56

Cover removal ..........57

Replacingthecover........57

EMC shield (CD-ROM drive bay) ....58

EMC shield (system board) ......58

Installing adapters .........59

Adapter slots .........59

CD-ROM drive removal and replacement 60

Internal drive removal .......63

3.5″ drive removal ........63

Hard drive removal .......64

Fan/speaker bracket removal .....64

Power supply removal .......65

Components of the riser card .....65

A40 and A40P system board layout ....67

System board locations .......67

A40/A40P System board jumper settings 67

A40/A40P Clear CMOS/Flash Boot

BlockRecovery.........67

A40/ A40P Processor Speed Settings . . 68 A40/A40P Diskette Write Access . . . 68

Symptom-to-FRUindex........69

Beepsymptoms..........70

No-beepsymptoms ........72

POST error codes .........72

Miscellaneous error messages .....87

Undetermined problems ........90

Model tables - Country/Region/Language . . 91

Parts - Types 6568/6569/6648/6649 ....92

Parts listing ...........93

Keyboards - 6568/6569

(PCNext Lite Pearl White) .....95

Keyboards - 6648/6649

(PCNextLiteBlack).......96

ComputerPowerCords......98

Display and Monitor Information . . . 98

Special tools ...........98

Chapter 3. Types 6058/6059/6269/6578/6579 99

Product description .........101

Specifications Information (ISO/ANSI) 102

Specifications -

Types 6058/60596269/6578/6579....102

General checkout ..........104

Module test menu and hardware

configurationreport........106

Keyboard ...........107

Printer............107

Power supply ..........108

20-pin main power supply connection 109

Display............110

Diagnostics, test and recovery information 111

Power-On Self-Test (POST) ......111

POST beep codes .........112

Errorcodeformat.........112

Product Recovery Program menu . . . 112

IBM PC Enhanced Diagnostics ....113

Enhanced Diagnostics download or

diskette ...........113

Navigating through the diagnostics

programs ..........114

Running diagnostics tests .....114

Test selection .........114

IBM PC Enhanced Memory

Diagnostics ..........115

Alert-On LAN test .......115

Asset ID test .........115

Testresults..........115

Hard file Smart test .......117

IBM Fixed Disk Optimized Test . . . 117 Quick and Full erase - hard drive . . 119

Iomega Zip drive test ......119

Asset EEPROM backup ......120

Viewing the test log .......120

SIMM/DIMM/RIMM memory errors 121

Setup Utility program .......122

Hard disk drive boot error ......123

When to use the Low-Level Format

program............123

Preparing the hard disk drive for use . . 123

Additional service information .....124

Replacing a processor .......125

Replacing a system board ......125

Security features .........125

Passwords..........126

Vital product data........127

Management Information Format

(MIF)............127

Alert on LAN .........128

Hard disk drive jumper settings ....128

CD-ROM drive jumper settings ....129

BIOSlevels...........129

Flash (BIOS/VPD) update procedure . . 130 Flash recovery boot block jumper . . . 131

Power management ........131

Automatic configuration and power

interface (ACPI) BIOS ......131

Advanced Power Management . . . 131

Automatic Hardware Power

Management features ......132

Setting Automatic Hardware Power

Management features ......132

AutomaticPower-Onfeatures....133

Network settings .........133

Flash over LAN (update POST/BIOS

overnetwork).........134

WakeonLAN.........135

System board memory .......135

Supported memory configuration . . 135

Computer exploded view -

Types 6058/6059/6269/6578/6579 ....136

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Input/Output connectors - Type 6269 . . 137 Input/Output connectors - Types

6058/6059/6578/6579 .......138

Cover removal ..........139

Replacingthecover.......139

EMC shield (front) ........140

EMC shield (system board) .....140

Installing adapters ........140

Adapter slots .........140

Air duct (Types 6058/6059/6278/6279) 141

CD-ROM drive removal.......142

Fan/speaker bracket removal .....142

Hard drive removal ........143

Power supply removal .......144

A20 system board layout (Type 6269) . . . 146

System board locations .......146

A20 System board jumper settings . . . 146

A20 Clear CMOS/Flash Boot Block

Recovery...........146

A20 Processor Speed Settings ....147

A20 Diskette Write Access .....147

A40/A40P system board layout

(Types 6058/6059/6578/6579)......148

System board locations .......148

A40/A40P System board jumper settings 148

A40/A40P Clear CMOS/Flash Boot

BlockRecovery ........149

A40/A40P Processor Speed Settings 149

A40/A40P Diskette Write Access. . . 149

Symptom-to-FRUindex........150

Beepsymptoms.........150

No-beepsymptoms........152

POST error codes .........153

Miscellaneous error messages .....167

Undetermined problems .......171

Model tables - Country/Region/Language 172 Parts - Types 6058/6059/6269/6578/6579 173

Parts listing ...........174

Keyboards - PCNext Lite Pearl White 180

ComputerPowerCords......181

RecoveryCDs.........182

Display and Monitor Information . . 182

Special tools .........183

Chapter 4. Related Service Information 185

Safety information .........185

General safety ..........185

Electrical safety .........186

Safety inspection guide .......188

Handling electrostatic discharge-sensitive

devices ............189

Grounding requirements ......189

Safety notices (multi-lingual translations) 189

Send us your comments! .......227

Problem determination tips ......227

Notices .............228

Trademarks............229

Miscellaneous Information .......229

Acronyms, Abbreviations, and Terms . . 229

Contents xi

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Chapter 1. IBM PC Enhanced Diagnostics error codes

Refer to the following Diagnostic Error Codes when using the IBM PC Enhanced Diagnostics test. See the ″Diagnostic and test information″ section for the specific model for information about the IBM PC Enhanced Diagnostics program.

In the following index, X can represent any number.

Diagnostic Error Code FRU/Action 000-000-XXX BIOS Test Passed

000-002-XXXBIOS Timeout

000-024-XXXBIOS Addressing test failure

000-025-XXXBIOS Checksum Value error

000-026-XXXFLASH data error

000-027-XXXBIOS Configuration/Setup error

000-034-XXXBIOS Buffer Allocation failure

000-035-XXXBIOS Reset Condition detected

000-036-XXXBIOS Register error

1. No action

1. Flash the system

2. System board

1. Flash the system

2. System board

1. Flash the system

2. Boot block

3. System board

1. Flash the system

2. Boot block

3. System board

1. Run Setup

2. Flash the system

3. Boot block

4. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

1. Flash the system

2. System board

1. Flash the system

2. Boot block

3. System board

Diagnostic Error Code FRU/Action 000-038-XXXBIOS Extension failure

000-039-XXXBIOS DMI data error

000-195-XXXBIOS Test aborted by user

000-196-XXXBIOS test halt, error threshold

exceeded

000-197-XXXBIOS test warning

000-198-XXXBIOS test aborted

000-199-XXXBIOS test failed, cause unknown

000-250-XXXBIOS APM failure

000-270-XXXBIOS ACPI failure

001-000-XXXSystem Test Passed

001-00X-XXXSystem Error

001-01X-XXXSystem Error

001-024-XXXSystem Addressing test failure

001-025-XXXSystem Checksum Value error

001-026-XXXSystem FLASH data error

1. Flash the system

2. Adapter card

3. System board

1. Flash the system

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. Flash the system

2. System board

1. Flash the system

2. System board

1. No action

1. System board

1. Flash the system

2. System board

1. Flash the system

2. System board

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Diagnostic Error Code FRU/Action 001-027-XXXSystem Configuration/Setup error

1. Run Setup

2. Flash the system

3. System board

001-032-XXXSystem Device Controller failure

001-034-XXXSystem Device Buffer Allocation

failure

1. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

001-035-XXXSystem Device Reset condition detected

001-036-XXXSystem Register error

001-038-XXXSystem Extension failure

1. System board

1. Adapter card

2. System board

001-039-XXXSystem DMI data structure error

1. Flash the system

2. System board

001-040-XXXSystem IRQ failure

1. Power-off/on system and re-test

2. System board

001-041-XXXSystem DMA failure

1. Power-off/on system and re-test

2. System board

001-195-XXXSystem Test aborted by user

1. Information

2. Re-start the test, if necessary

001-196-XXXSystem test halt, error threshold exceeded

001-197-XXXSystem test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

001-198-XXXSystem test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

Chapter 1. IBM PC Enhanced Diagnostics error codes 3

Diagnostic Error Code FRU/Action 001-199-XXXSystem test failed, cause unknown

001-250-XXXSystem ECC error

001-254-XXX 001-255-XXX 001-256-XXX 001-257-XXXSystem DMA error

001-260-XXX 001-264-XXXSystem IRQ error

001-268-XXXSystem IRQ1 failure

001-269-XXXSystem IRQ2 failure

001-270-XXXSystem IRQ3 failure

001-271-XXXSystem IRQ4 failure

001-272-XXXSystem IRQ5 failure

001-273-XXXSystem IRQ6(diskette drive)

failure

001-274-XXXSystem IRQ7 failure

001-275-XXXSystem IRQ8 failure

001-276-XXXSystem IRQ9 failure

001-277-XXXSystem IRQ10 failure

001-278-XXXSystem IRQ11 failure

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. System board

1. Device on IRQ1

2. System board

1. Device on IRQ2

2. System board

1. Device on IRQ3

2. System board

1. Device on IRQ4

2. System board

1. Device on IRQ5

2. System board

1. Diskette Cable

2. Diskette drive

3. System board

1. Device on IRQ7

2. System board

1. Device on IRQ8

2. System board

1. Device on IRQ9

2. System board

1. Device on IRQ10

2. System board

1. Device on IRQ11

2. System board

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Diagnostic Error Code FRU/Action 001-279-XXXSystem IRQ12 failure

1. Device on IRQ12

2. System board

001-280-XXXSystem IRQ13 failure

1. Device on IRQ13

2. System board

001-281-XXXSystem IRQ14(hard disk drive) failure

1. Hard disk drive cable

2. Hard disk drive

3. System board

001-282-XXXSystem IRQ15 failure

1. Device on IRQ15

2. System board

001-286-XXX 001-287-XXX

1. System board

001-288-XXXSystem Timer failure 001-292-XXXSystem CMOS RAM error

1. Run Setup and re-test

2. System board

001-293-XXXSystem CMOS Battery

1. Battery

2. System board

001-298-XXXSystem RTC date/time update failure

001-299-XXXSystem RTC periodic interrupt failure

001-300-XXXSystem RTC Alarm failure

001-301-XXXSystem RTC Century byte error

1. Flash the system

2. System board

1. System board

1. Flash the system

2. System board

005-000-XXXVideo Test Passed

005-00X-XXXVideo error

1. No action

1. Video card, if installed

2. System board

005-010-XXX 005-011-XXX 005-012-XXX

1. Video card, if installed

2. System board

005-013-XXXVideo Signal failure 005-016-XXXVideo Simple Pattern test failure

1. Video Ram

2. Video card, if installed

3. System board

Chapter 1. IBM PC Enhanced Diagnostics error codes 5

Diagnostic Error Code FRU/Action 005-024-XXXVideo Addressing test failure

005-025-XXXVideo Checksum Value error

005-027-XXXVideo Configuration/Setup error

005-031-XXXVideo Device Cable failure

005-032-XXXVideo Device Controller failure

005-036-XXXVideo Register error

005-038-XXXSystem BIOS extension failure

005-040-XXXVideo IRQ failure

005-195-XXXVideo Test aborted by user

005-196-XXXVideo test halt, error threshold

exceeded

005-197-XXXVideo test warning

005-198-XXXVideo test aborted

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Run Setup

2. Video drivers update

3. Video card, if installed

4. System board

1. Video cable

2. Monitor

3. Video card, if installed

4. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Video card, if installed

2. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

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Diagnostic Error Code FRU/Action 005-199-XXXVideo test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

005-2XX-XXX 005-3XX-XXXVideo subsystem error

006-000-XXXDiskette interface Test Passed

006-0XX-XXXDiskette interface error

1. Video card, if installed

2. System board

1. No action

1. Diskette drive Cable

2. Diskette drive

3. System board

006-195-XXXDiskette interface Test aborted by user

006-196-XXXDiskette interface test halt, error threshold exceeded

006-197-XXXDiskette interface test warning

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. If a component is called out, make sure it is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

006-198-XXXDiskette interface test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

006-199-XXXDiskette interface test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

006-25X-XXXDiskette interface Error

1. Diskette drive cable

2. Diskette drive

3. System board

011-000-XXXSerial port Interface Test Passed

011-001-XXXSerial port Presence

1. No action

1. Remove external serial device, if present

2. Run setup, enable port

3. System board

011-002-XXX 011-003-XXXSerial port Timeout/Parity error

1. System board

Chapter 1. IBM PC Enhanced Diagnostics error codes 7

Diagnostic Error Code FRU/Action 011-013-XXX

011-014-XXXSerial port Control

Signal/Loopback test failure 011-015-XXXSerial port External Loopback

failure

011-027-XXXSerial port Configuration/Setup error

011-03X-XXX 011-04X-XXXSerial port failure

011-195-XXXSerial port Test aborted by user

011-196-XXXSerial port test halt, error

threshold exceeded

011-197-XXXSerial port test warning

011-198-XXXSerial port test aborted

011-199-XXXSerial port test failed, cause

unknown

011-2XX-XXXSerial port signal failure

014-000-XXXParallel port Interface Test Passed

014-001-XXXParallel port Presence

014-002-XXX 014-003-XXXParallel port Timeout/Parity error

1. System board

1. Wrap plug

2. System board

1. Run Setup, enable port

2. Flash the system

3. System board

1. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. External serial device

2. System board

1. No action

1. Remove external parallel device, if present

2. Run setup, enable port

3. System board

1. System board

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Diagnostic Error Code FRU/Action 014-013-XXX

014-014-XXXParallel port Control

1. System board

Signal/Loopback test failure 014-015-XXXParallel port External Loopback

failure

014-027-XXXParallel port Configuration/Setup error

1. Wrap plug

2. System board

1. Run Setup, enable port

2. Flash the system

3. System board

014-03X-XXX 014-04X-XXXParallel port failure

014-195-XXXParallel port Test aborted by user

1. System board

1. Information

2. Re-start the test, if necessary

014-196-XXXParallel port test halt, error threshold exceeded

014-197-XXXParallel port test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

014-198-XXXParallel port test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

014-199-XXXParallel port test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

014-2XX-XXX 014-3XX-XXXParallel port failure

015-000-XXXUSB port Interface Test Passed

015-001-XXXUSB port Presence

1. External parallel device

2. System board

1. No action

1. Remove USB device(s) and re-test

2. System board

015-002-XXXUSB port Timeout

1. Remove USB device(s) and re-test

2. System board

Chapter 1. IBM PC Enhanced Diagnostics error codes 9

Diagnostic Error Code FRU/Action 015-015-XXXUSB port External Loopback

failure

015-027-XXXUSB port Configuration/Setup error

015-032-XXXUSB port Device Controller failure

015-034-XXXUSB port bufferallocation failure

015-035-XXXUSB port Reset condition detected

015-036-XXXUSB port Register error

015-040-XXXUSB port IRQ failure

015-195-XXXUSB port Test aborted by user

015-196-XXXUSB port test halt, error threshold

exceeded

015-197-XXXUSB port test warning

015-198-XXXUSB port test aborted

015-199-XXXUSB port test failed, cause

unknown

018-000-XXXPCI Card Test Passed

1. Remove USB device(s) and re-test

2. System board

1. Flash the system

2. System board

1. System board

1. Reboot the system

2. Flash the system

3. Run memory test

4. System board

1. Remove USB device(s) and re-test

2. System board

1. System board

1. Run setup and check for conflicts

2. Flash the system

3. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. No action

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Diagnostic Error Code FRU/Action 018-0XX-XXXPCI Card Failure

1. Riser card, if installed

2. System board

018-195-XXXPCI Card Test aborted by user

1. PCI card

2. Information

3. Re-start the test, if necessary

018-196-XXXPCI Card test halt, error threshold exceeded

018-197-XXXPCI Card test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

018-198-XXXPCI Card test aborted

1. Make sure the component that is called out is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

018-199-XXXPCI Card test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

018-250-XXXPCI Card Services error

1. PCI card

2. Riser card, if installed

3. System board

020-000-XXXPCI Interface Test Passed

020-0XX-XXXPCI Interface error

1. No action

1. PCI card

2. Riser card, if installed

3. System board

020-195-XXXPCI Test aborted by user

1. Information

2. Re-start the test, if necessary

020-196-XXXPCI test halt, error threshold exceeded

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 1. IBM PC Enhanced Diagnostics error codes 11

Diagnostic Error Code FRU/Action 020-197-XXXPCI test warning

020-198-XXXPCI test aborted

020-199-XXXPCI test failed, cause unknown

020-262-XXX

PCI system error

025-000-XXX

IDE interface Test Passed

025-00X-XXX 025-01X-XXXIDE interface failure

025-027-XXXIDE interface Configuration/Setup

error

025-02X-XXX 025-03X-XXX 025-04X-XXXIDE Interface failure

025-195-XXXIDE interface Test aborted by user

025-196-XXXIDE interface test halt, error

threshold exceeded

1. Make sure the component that is called out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. PCI card

2. Riser card, if installed

3. System board

1. No action

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

1. IDE signal cable

2. Flash the system

3. IDE device

4. System board

1. IDE signal cable

2. Check power supply

3. IDE device

4. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

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Diagnostic Error Code FRU/Action 025-197-XXXIDE interface test warning

1. Make sure the component that is called out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

025-198-XXXIDE interface test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

025-199-XXXIDE interface test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

030-000-XXXSCSI interface Test Passed

030-00X-XXX 030-01X-XXXSCSI interface failure

1. No action

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. System board

030-027-XXXSCSI interface Configuration/Setup error

1. SCSI signal cable

2. Flash the system

3. SCSI device

4. SCSI adapter card, if installed

5. System board

030-03X-XXX 030-04X-XXXSCSI interface error

1. SCSI signal cable

2. Check power supply

3. SCSI device

4. SCSI adapter card, if installed

5. installed System board

030-195-XXXSCSI interface Test aborted by user

030-196-XXXSCSI interface test halt, error threshold exceeded

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

Chapter 1. IBM PC Enhanced Diagnostics error codes 13

Diagnostic Error Code FRU/Action 030-197-XXXSCSI interface test warning

030-198-XXXSCSI interface test aborted

030-199-XXXSCSI interface test failed, cause

unknown

035-000-XXXRAID interface Test Passed

035-0XX-XXXRAID interface Failure

035-195-XXXRAID interface Test aborted by

user

035-196-XXXRAID interface test halt, error threshold exceeded

035-197-XXXRAID interface test warning

035-198-XXXRAID interface test aborted

035-199-XXXRAID interface test failed, cause

unknown

071-000-XXXAudio port Interface Test Passed

1. Make sure the component that is called out is connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. No action

1. RAID signal cable

2. RAID device

3. RAID adapter card, if installed

4. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. No action

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Diagnostic Error Code FRU/Action 071-00X-XXX

071-01X-XXX 071-02X-XXX

Audio port error 071-03X-XXXAudio port failure

1. Run Setup

2. Flash the system

3. System board

1. Speakers

2. Microphone

3. Audio card, if installed

4. System board

071-04X-XXXAudio port failure

1. Run Setup

2. Audio card, if installed

3. System board

071-195-XXXAudio port Test aborted by user

1. Information

2. Re-start the test, if necessary

071-196-XXXAudio port test halt, error threshold exceeded

071-197-XXXAudio port test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

071-198-XXXAudio port test aborted

1. If a component is called out, make sure it is connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

071-199-XXXAudio port test failed, cause unknown

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

071-25X-XXXAudio port failure

1. Speakers

2. Audio card, if installed

3. System board

080-000-XXXGame Port interface Test Passed

080-XXX-XXXGame Port interface Error

1. No action

1. Remove the game port device and re-test the

system

080-195-XXXGame Port interface Test aborted

by user

1. Information

2. Re-start the test, if necessary

Chapter 1. IBM PC Enhanced Diagnostics error codes 15

Diagnostic Error Code FRU/Action 080-196-XXXGame Port interface test halt,

error threshold exceeded

080-197-XXXGame Port interface test warning

080-198-XXXGame Port interface test aborted

080-199-XXXGame Port interface test failed,

cause unknown

086-000-XXXMouse Port interface Test Passed

086-001-XXXMouse Port interface Presence

086-032-XXXMouse Port interface Device

controller failure

086-035-XXXMouse Port interface Reset

086-040-XXXMouse Port interface IRQ failure

086-195-XXXMouse Port interface Test aborted

by user

086-196-XXXMouse Port interface test halt, error threshold exceeded

086-197-XXXMouse Port interface test warning

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

1. If a component is called out, make sure it is

connected and/or enabled

2. Flash the system and re-test

3. Go to the ″Undetermined problems″ section

1. Go to the ″Undetermined problems″ section

2. Flash the system and re-test

3. Replace component under function test

1. No action

1. Mouse

2. System board

1. Mouse

2. System board

1. Mouse

2. System board

1. Run Setup

2. Mouse

3. System board

1. Information

2. Re-start the test, if necessary

1. Press F3 to review the log file

2. Re-start the test to reset the log file

1. Make sure the component that is called out is

connected and/or enabled

2. Re-run test

3. Component that is called out in warning statement

4. Component under test

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