IBM 22P7196, 22P7196 40 User Manual



Portable 40 GB USB 2.0 Hard Drive with Rescu e an d Recovery

User’ s Guid e

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Portable 40 GB USB 2.0 Hard Drive with Rescu e an d Recovery

User’ s Guid e

Note: Before using this information and the product it supports, read the information in

Appendix C, “Service and Support,” on page 19 and Appendix D, “IBM Statement of Limited Warranty Z125-4753-08 04/2004,” on page 23.

First Edition (May 2004)

Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Preface . . . . . . . . . . . . . . .v

Registering your option . . . . . . . . . .v

Before you begin . . . . . . . . . . vii

Online Help . . . . . . . . . . . . . . vii

Chapter 1. Hardware User’s Guide . . .1

Product description . . . . . . . . . . . .1

Hardware and software requirements . . . . . .1

Installing the drive . . . . . . . . . . . .1

Making your drive bootable . . . . . . . . .3

Disconnecting the drive from your computer . . .3

Maintaining the drive . . . . . . . . . . .3

Chapter 2. Installing and using the

Rescue and Recovery software . . . . .5

Prerequisites . . . . . . . . . . . . . .5

Before you install Rescue and Recovery . . . . .5

Application compatibility . . . . . . . . .5

Hard disk drive configuration . . . . . . .6

Rescue and Recovery installation . . . . . .6

Creating Rescue and Recovery media . . . . . .7

Using the backup and restore features . . . . . .7

Accessing the Rescue and Recovery workspace . . .8

Reinstalling Rescue and Recovery . . . . . . .8

Uninstalling Rescue and Recovery . . . . . . .8

Appendix A. Troubleshooting . . . . .9

General troubleshooting information . . . . . .9

Installation troubleshooting information . . . . .9

Uninstalling the software . . . . . . . . .9

Backup troubleshooting information . . . . . .9

Backup operation is slow . . . . . . . . .9

Scheduling dates on the 29th, 30th, or 31st . . .10

Unable to select Archive your backups . . . .10

Restore troubleshooting information . . . . . .10

Restore operation is slow . . . . . . . . .10

User cannot log on after a restore operation . .10

Power management troubleshooting information . .11

Appendix B. Glossary . . . . . . . .13

Appendix C. Service and Support . . .19

Online technical support . . . . . . . . . .19

Telephone technical support . . . . . . . . .19

Appendix D. IBM Statement of Limited

Warranty Z125-4753-08 04/2004 . . . .23

Part 1 - General Terms . . . . . . . . . . .23

Part 2 - Country-unique Terms . . . . . . . .26

Part 3 - Warranty Information . . . . . . . .36

Types of Warranty Service . . . . . . . .36

Appendix E. Notices . . . . . . . . .41

Trademarks . . . . . . . . . . . . . .42

Electronic emission notices . . . . . . . . .42

Federal Communications Commission (FCC)

statement . . . . . . . . . . . . . .42

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Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

40 GB

Preface

This manual provides information on the IBM Rescue and Recovery™. This manual is written for the installer and user of this equipment and contains the following information:

Chapter 1, “Hardware User’s Guide” contains instructions for installing and using the IBM 40 GB Hard Disk Drive with Rescue and Recovery. Chapter 2, “Installing and using the Rescue and Recovery software,” on page 5 contains installation prerequisites and instructions, a listing of Rescue and Recovery with Rapid Restore overview of the Rescue and Recovery with Rapid Restore concepts. Appendix A, “Troubleshooting” contains information that might be helpful if you encounter trouble using Rescue and Recovery with Rapid Restore. Appendix B, “Glossary,” on page 13 contains definitions of industry terms to assist you in understanding some of the concepts discussed in this guide. Appendix C, “Service and Support,” on page 19 provides service and support information. Appendix D, “IBM Statement of Limited Warranty Z125-4753-08 04/2004,” on page 23 provides warranty information. Appendix E, “Notices” contains trademarks and legal notices.

Registering your option

Thank you for purchasing this IBM register your product and provide us with information that will help IBM to better serve you in the future. Your feedback is valuable to us in developing products and services that are important to you, as well as in developing better ways to communicate with you. Register your option on the IBM Web site at

™

components and system requirements, and an

product. Please take a few moments to

USB 2.0 Hard Drive with

http://www.ibm.com/pc/register/

IBM will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information.

Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

2. Go to

Before you begin

sure to review the following information before installing and using the IBM

Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery.

Attention

Only use the cables that come with this option. You might damage the drive

you use a cable not included with the option package. Do not attach an ac

adapter to this device.

the drive or when it is not in use, place it in the carrying case that comes with the option. For more information on correctly handling your USB Hard Drive, see “Maintaining the drive” on page 3.

The primary USB cable must be connected to a USB high power port. If you experience problems, try connecting the primary USB cable to another USB port.

When using your USB Hard Drive on a mobile computer with a USB 2.0 PCMCIA card, the primary USB cable must be inserted into the PCMCIA card high power port. You must also connect the auxiliary power cable to the USB port to provide adequate power.

avoid damaging your USB Hard Drive, handle with care. When transporting

Online Help

Attention

IBM does not support this product with a third party disk-utility that reorders or sorts the partition table.

Attention

Please keep the CD that came with your Portable 40 GB USB 2.0 Hard Drive and make a copy of this CD. IBM cannot replace this CD, nor can it be downloaded from the web.

The Rescue and Recovery integrated Online Help system is an invaluable source of information. The help system contains information that dynamically updates as you access different Rescue and Recovery components.

access the Rescue and Recovery online help system, perform the steps below:

Access the Rescue and Recovery main console.

the Help menu.

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Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

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Chapter 1. Hardware User’s Guide

This chapter contains instructions for installing and using the IBM Portable 40 GB Hard Disk Drive with Rescue and Recovery.

Note: Before you install and use the IBM Portable 40GB USB 2.0 Hard Drive with

Rescue and Recovery, be sure to read “Before you begin” on page vii.

Product description

The IBM Portable 40 GB Hard Disk Drive with Rescue and Recovery is a portable, lightweight, high-speed USB hard disk drive that is compatible with the USB 2.0 standard which enables data transfers that are up to 40 times faster than through USB 1.1 connections. The drive can be used with mobile or desktop computers and

also compatible with USB 1.0 and USB 1.1 connections. After you install the drive, it operates as a plug-and-play device and is hot-swappable; that is, you can connect and disconnect the drive while the computer is running. See “Disconnecting the drive from your computer” on page 3.

The option package includes:

IBM Portable 40 GB Hard Disk Drive with Rescue and Recovery

Primary USB cable (USB ″A″ to ″mini B″ connection)

Auxiliary power cable

User’s Guide and Software CD that includes the Rapid Restore software and this

online User’s Guide

Note: Please keep this CD and make a copy of it. IBM cannot replace this CD,

nor can it be downloaded from the Web. Warranty flyer Carrying case

Hardware and software requirements

You must have the following hardware installed on your computer:

Minimum 200MHz Intel

Random Access Memory (RAM) CD-ROM or DVD-ROM drive to install the software on the included CD USB 1.1 or 2.0 ports

computer must have Microsoft

Your Windows XP installed to use the IBM Portable 40 GB Hard Disk Drive with Rescue and Recovery.

™

Pentium

microprocessor

Windows

2000 Professional or Microsoft

Installing the drive

This section provides instructions for installing the drive.

install the drive, complete the following procedure:

Attach the primary USB cable to the USB port 5, as shown in Figure 1.

1 Power switch 2 Drive activity LED 3 Auxiliary power port 4 Power LED 5 USB port 6 Primary USB cable 7 Auxiliary power cable

Figure 1. Installing the drive

Connect the other end of the primary USB cable 6 to an available USB port

your computer. Attach the auxiliary power cable to the auxiliary power port 3 on the drive. Attach the other end of the auxiliary power cable 7 to an available USB port

your computer. Turn the switch 1 to the on position.

Attention

Only use the cables that come with this option. You might damage the drive if you use a cable not included with the option package. Do not attach an ac adapter to this device.

Open My Computer and double-click the icon that is associated with the IBM USB Hard Drive.

Windows will automatically detect the drive. The first time you perform these steps, a welcome window will open with the option to install the Rescue and Recovery software.

you intend to use the included Rescue and Recovery software, be sure to read

the general introductory information in Chapter 2, “Installing and using the Rescue

Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

v Do

and Recovery software,” on page 5. To install the Rescue and Recovery software, see “Rescue and Recovery installation” on page 6.

you do not intend to use the included Rescue and Recovery software, then your drive is ready to use, no additional software install is required. To disable the autolaunch, click Do not show this again in the lower-left hand corner of the browser window, disconnect the drive, and then reconnect the drive.

Note: Depending on the amount of data that is being backed up, the Rescue and

Recovery installation can require a substantial amount of time. This is especially true when backing up using a USB 1.1 connection. Interrupting a Rescue and Recovery installation may result in data loss.

Making your drive bootable

Your drive can be configured to be bootable on systems that have boot-to-USB BIOS support. Typically, the BIOS will detect the drive as ″HDD-1″ or ″IBM-(USB).″

add the IBM Portable 40 GB Hard Disk Drive with Rescue and Recovery to your computer startup sequence, you will need to use your computer BIOS setup utility. For information on using the BIOS setup utility, refer to the documentation that came with your computer.

you are having a problem, be sure to check that you have the latest BIOS installed on your computer. For a list of computers that support booting through BIOS to USB storage devices, refer to the http://www.ibm.com/pc/support IBM support Web site.

Note: Please make sure to read “Creating Rescue and Recovery media” on page 7

before trying to make your drive bootable.

Disconnecting the drive from your computer

disconnect the drive in Windows 2000, complete the following procedure. If you

are using Windows XP, only perform steps 3 and 4 below.

Click the Safely Remove Hardware icon in the system tray. Click the USB Mass Storage Device icon to stop the device. Turn the drive power switch to the off position. Disconnect the cables.

Maintaining the drive

Use the following maintenance guidelines for your drive.

not drop or shock the drive.

Use the drive power switch to turn off the drive when you are not using it.

not operate or store the drive near strong magnetic fields. not expose the drive to liquids, extreme temperatures, or humidity. not use any power cables or adapters that are not included in this option

package.

Chapter 1. Hardware User’s Guide

Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

v An

Chapter 2. Installing and using the Rescue and Recovery software

The IBM Rescue and Recovery with Rapid Restore product (hereafter called the Rescue and Recovery program) provides a number of features that can help you recover from a problem, even if you cannot start the Windows operating system. Main features include:

Full and incremental hard disk backup through the IBM Rescue and Recovery program. Backup files can be stored in a protected area of your computer hard disk, on recordable CD or DVD media, on a network drive, or on a USB device such as your USB hard disk drive. Full hard disk recovery using backup files created by the Rescue and Recovery program. Recovery and transfer of individual files stored on your local hard disk in Windows partitions, a network drive, or from a Rescue and Recovery backup file. The Rescue and Recovery workspace, which runs independently of the Windows operating system. Through the Rescue and Recovery workspace you can restore your hard disk to one of several saved states, recover files from your Windows partition or from a backup, communicate over the internet, and view useful information about the condition of your computer.

Prerequisites

install this program, you must have the following: Windows XP or Windows 2000 with Service Pack 3. If you are installing this program on a harddisk that has a capacity of greater than 137 GB, Service Pack 1

required for Windows XP. Internet Explorer 5.5 or later. 128 MB of memory of which no more than 8 MB can be designated as shared memory under the video setup in BIOS. 800 MB of free disk space.

Before you install Rescue and Recovery

Consider the following information when deciding to install Rescue and Recovery:

State of your system. Is your system set up the way you would want it to be

restored? Will you be adding any other important software?

Before you install Rescue and Recovery, make sure you have the following components. The following prerequisites are necessary for Rescue and Recovery to function properly:

IBM ThinkCentre

™

ThinkPad

Internet Explorer 5.5 or higher

Application compatibility

Some applications that have complex filter driver environments (such as anti-virus software) might not be compatible with IBM Rescue and Recovery with Rapid Restore software. For information regarding compatibility issues, refer to the README file that accompanies IBM Rescue and Recovery with Rapid Restore software on the Web: www.ibm.com/thinkvantage.

computer

OR v

2. If

IBM Rescue and Recovery is not compatible with Norton AntiVirus 2002 and 2003. You must use Norton AntiVirus Corporate Edition or Norton AntiVirus 2004 for virus scanning to work properly.

Hard disk drive configuration

IBM Rescue and Recovery with Rapid Restore software is not supported on the factory preloads for original equipment manufacturer (OEM) computers. For OEM computers, the hard disk drive must be configured according to recommendations

the IBM Rescue and Recovery with Rapid Restore Customization and

Deployment Guide (available on the IBM Web site at www.ibm.com/thinkvantage).

Rescue and Recovery installation

This section contains installation instructions for installing IBM Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery. There are two ways to install the Rescue and Recovery software:

From the IBM Portable 40 GB USB 2.0 Hard Drive

From the User’s Guide and Software CD

After performing a product installation, see “Creating Rescue and Recovery media”

page 7 before backing up to the USB drive.

Installing from the IBM Portable 40 GB USB 2.0 Hard Drive

install Rescue and Recovery from the IBM Portable 40 GB USB 2.0 Hard Drive,

complete the following procedure:

Close all open applications. Plug the drive into an available USB port. Turn the power switch to the On ( | ) position. Windows will self-install the

device driver. Open My Computer and double-click the icon associated with the IBM USB

Hard Drive. Click Software. Double-click IBM Rapid Restore. Follow the onscreen instructions.

Installing from the CD

install Rescue and Recovery from the User’s Guide and Software CD, complete the

following procedure:

Insert the User’s Guide and Software CD into the CD or DVD drive.

the CD does not start automatically, click Start, and then click Run.

Type e:\launch.bat where e is the drive letter of the CD or DVD. Click OK. The CD browser window opens.

Select the language and click Go. Click Software. Double-click IBM Rapid Restore. Follow the onscreen instructions.

Depending on the amount of data that is being backed up, the Rapid

Note:

Restore installation can require a substantial amount of time. This is especially true when backing up via USB 1.1. Interrupting a Rapid Restore installation may result in data loss.

Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

v To

Creating Rescue and Recovery media

you have a drive capable of writing to CDs or DVDs, or if you have an external USB hard disk drive, you can create bootable media that you can use to help recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your computerhard disk. Although such problems are rare, it is a good idea to be prepared and make your Rescue and Recovery media as soon as possible, before a problem occurs.

You can perform the following tasks using your Rescue and Recovery media:

Recover files, folders, or your entire hard disk contents from a backup using the IBM Rescue and Recovery program View key information about your computer and an event history Transfer files from your computer or network to other media Access the Internet through a wired Ethernet connection

create your Rescue and Recovery media, do the following:

Note: If you plan to use an external USB hard disk drive as your Rescue and

Recovery media, connect it to one of USB connectors before you start this procedure. All data on the external USB hard disk will be erased during this procedure. If you have important files on your external USB hard disk, copy them to other media before you begin this procedure.

Attention

From the Windows desktop, click Start, click Programs (or All Programs

you are using Windows XP), click Access IBM, and then click Create rescue media. Follow the instructions on the screen.

For information about using your Rescue and Recovery media, see “Accessing the Rescue and Recovery workspace” on page 8.

Using the backup and restore features

The Rescue and Recovery program controls all backup, restore, and file recovery functions. To access the backup and restore features, do the following:

From the Windows desktop, click Start, click Programs (or All Programs if you are using Windows XP), click Access IBM, and then click IBM Rapid Restore Ultra 4.0. When the main window is displayed, do one of the following:

perform a backup operation, schedule backup operations, copy an existing backup to other media, or set preferences for backup operations, click Backup. Then, click the appropriate selection from the drop-down menu.

restore your hard disk to a previously backed-up state, or rescue one or more files from a backup, click Restore. Then, click the appropriate selection from the drop-down menu.

more information about using these functions, click Help.

For

Chapter 2. Installing and using the Rescue and Recovery software

2: 1.

Accessing the Rescue and Recovery workspace

access the Rescue and Recovery workspace, do one of the following:

Method 1:

Shut down your computer. Restart your computer and watch the screen carefully. When you are prompted to press F11, press and release the F11 key. You must press and release the F11 key while the prompt is displayed. After a short delay, the Rescue and Recovery workspace is displayed. For information about using the various features, click Help.

Method

Insert the Rescue and Recovery CD you created into your CD or DVD drive, or

your rescue media is an external USB hard disk drive, attach the drive and turn it on now. Shut down your computer. Restart your computer. After a short delay, the Rescue and Recovery workspace is displayed. For information about using the various features, click Help.

Note:

your rescue media fails to start, you might not have your rescue device (CD drive, DVD drive, or USB device) set correctly in your BIOS startup sequence. Refer to the documentation that came with your computer for information about gaining access to the BIOS configuration utility.

Reinstalling Rescue and Recovery

Consider archiving the current backup sets to CD-R before reinstalling the Rescue and Recovery software. To reinstall the Rescue and Recovery software, you might need to uninstall certain previous versions. This will remove your current backups. Then you can install the newer version of Rescue and Recovery.

Uninstalling Rescue and Recovery

uninstall Rescue and Recovery, click:

Start

Control Panel

Add/Remove Programs

Rescue and Recovery

The uninstall process will remove the program and all backup sets.

Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

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IBM 22P7196, 22P7196 40 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual